INSTRUCTION MANUAL

AC R-5 1 0 0 A CE ND O CO RE
M E E T I N G C O L L A B O RA T I O N SY S T E M
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IMPORTANT SAFETY INSTRUCTIONS!
1) READ these instructions.
2) KEEP these instructions.
3) HEED all warnings.
4) FOLLOW all instructions.
5) DO NOT use this apparatus near water.
6) CLEAN ONLY with dry cloth.
7) DO NOT block any ventilation openings. Install in accordance with the manufacturer's instructions.
8) DO NOT install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9) DO NOT defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one wider than the other. A
grounding type plug has two blades and a third grounding prong. The wider blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10) PROTECT the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they Escape
from the apparatus.
11) ONLY USE attachments/accessories specified by the manufacturer.

12) USE ONLY with a cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use
caution when moving the cart/apparatus combination to avoid injury from tip-over.

13) UNPLUG this apparatus during lightning storms or when unused for long periods of time.
14) REFER all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-
supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
15) DO NOT expose this apparatus to dripping or splashing and ensure that no objects filled with liquids, such as vases, are placed on the
apparatus.
16) To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle.
17) Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
18) DO NOT overload wall outlets or extension cords beyond their rated capacity as this can cause electric shock or fire.

The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the product.

The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated "dangerous
voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electrical shock to persons.

ESD Warning: The icon to the left indicates text regarding potential danger associated with the discharge of static electricity from an outside
source (such as human hands) into an integrated circuit, often resulting in damage to the circuit.

WARNING: To reduce the risk of fire or electrical shock, do not expose this apparatus to rain or moisture.
WARNING: No naked flame sources - such as candles - should be placed on the product.
WARNING: Equipment shall be connected to a MAINS socket outlet with a protective earthing connection.
This product is intended to be operated ONLY from the voltages listed on the back panel or the recommended, or included, power supply of the
product. Operation from other voltages other than those indicated may cause irreversible damage to the product and void the products
WARNING: warranty. The use of AC Plug Adapters is cautioned because it can allow the product to be plugged into voltages in which the product was not
designed to operate. If the product is equipped with a detachable power cord, use only the type provided with your product or by your local
distributor and/or retailer. If you are unsure of the correct operational voltage, please contact your local distributor and/or retailer.

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System i

ESD WARNING
To avoid ESD (Electrostatic Discharge) damage to sensitive components, make sure you are properly grounded before touching any
internal materials.
When working with any equipment manufactured with electronic devices, proper ESD grounding procedures must be followed to make
sure people, products, and tools are as free of static charges as possible. Grounding straps, conductive smocks, and conductive work
mats are specifically designed for this purpose.
Anyone performing field maintenance on AMX equipment should use an appropriate ESD field service kit complete with at least a
dissipative
work mat with a ground cord and a UL listed adjustable wrist strap with another ground cord

WARNING: Do Not Open! Risk of Electrical Shock. Voltages in this equipment are hazardous
to life. No user-serviceable parts inside. Refer all servicing to qualified service personnel.
Place the equipment near a main power supply outlet and make sure that you can easily
access the power breaker switch.

FCC AND CANADA EMC COMPLIANCE INFORMATION:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Approved under the verification provision of FCC Part 15 as a Class B Digital Device.
Caution: Changes or modifications not expressly approved by the manufacturer could void the user's authority to operate this device.
CAN ICES-3 (B)/NMB-3(B)

EU COMPLIANCE INFORMATION:
Eligible to bear the CE mark; Conforms to European Union Low Voltage Directive 2006/95/EC; European Union EMC Directive 2004/108/EC; European
Union Restriction of Hazardous Substances Recast (RoHS2) Directive 2011/65/EU, European Union WEEE (recast) Directive 2012/19/EU; European
Union Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) Directive 2006/121/EC.

You may obtain a free copy of the Declaration of Conformity by visiting http://www.amx.com/techcenter/certifications.asp

WEEE NOTICE

This appliance is labeled in accordance with European Directive 2002/96/EC concerning

waste of electrical and electronic equipment (WEEE). This label indicates that this product
should not be disposed of with household waste. It should be deposited at an appropriate
facility to enable recovery and recycling.

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System ii

Table of Contents
User Interface .................................................................................................1
Overview ........................................................................................................................ 1
Navigating an Acendo Core Session................................................................................. 1
Applications Tool bar............................................................................................................ 2
System Tool Bar ................................................................................................................... 2
Room Scheduling .......................................................................................................................... 2
USB Memory Stick Mounted .......................................................................................................... 2
Network Status ............................................................................................................................. 2
WiFi Status.................................................................................................................................... 3
Volume ......................................................................................................................................... 3
System Clock................................................................................................................................. 3
Screen Sharing Icon .............................................................................................................. 3
Applications Manager ........................................................................................................... 4
Finish ................................................................................................................................... 4
Room Booking/Scheduling ............................................................................. 5
Using the Scheduling View ............................................................................................. 5
Book a Room ................................................................................................................. 6
Browse Rooms (Room Grouping) ................................................................................... 8
Extend/Book/Browse ........................................................................................................... 9
Start a Meeting .............................................................................................................. 9
Scheduled........................................................................................................................... 9
Unreserved (Use Room Now) ........................................................................................ 10
Meeting Statuses .......................................................................................................... 11
Extend A Meeting ................................................................................................................ 12
Documents .................................................................................................... 13
Local Downloads .......................................................................................................... 13
Remote Shared Drives .................................................................................................. 15
USB (Mass Storage Device) ........................................................................................... 16
Last Document Location ............................................................................................... 20
Recent Documents........................................................................................................ 20
Applications .................................................................................................. 21
Overview ...................................................................................................................... 21
Calculator..................................................................................................................... 21
Media ........................................................................................................................... 22
Remote Desktop ........................................................................................... 24
Locating Computer Name (Locally) .............................................................................. 24
Remote Connection....................................................................................................... 25
Remote Login ...................................................................................................................... 25
Remote Desktop Connection Task Bar.................................................................................. 26

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System i

 Closing Remote Connection ................................................................................................. 27
Helpful Shortcut Keys................................................................................................... 27
Skype for Business ........................................................................................28
Scheduling a Skype for Business Meeting ..................................................................... 28
Auto-Start a Skype for Business Meeting ...................................................................... 29
User Initiated Skype for Business Meeting .................................................................... 30
Unreserved User Initiated Skype for Business Meeting ................................................. 31
Room Booked without Web Conference Info in Invite ..................................................... 33
Web Browser ................................................................................................34
Launching the Browser................................................................................................. 34
Launch Web Browser from Applications ....................................................................... 35
Saving Files from the Web Browser .............................................................................. 35
Screen Sharing (AirServer) ...........................................................................37
Start Session ................................................................................................................ 37
AirPlay and Google Cast................................................................................................ 37
Connect Device to Network .................................................................................................. 37
Android Devices............................................................................................................ 38
Stop Presenting................................................................................................................... 39
Apple iOS...................................................................................................................... 39
Stop Presenting.................................................................................................................. 40
Miracast Compatible Devices ....................................................................................... 40
Disconnect from Acendo Core using Miracast...................................................................... 42
Forget this Network .................................................................................................... 42

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System ii

 User Interface

User Interface
Overview
This chapter provides details on how to navigate the Acendo Core interface to access documents, web pages, and
presentation features. FIG. 1 displays a typical Acendo Core Welcome screen with scheduling and room booking
enabled. This is the Acendo Core screen that appears when the user enters the room. Simply select Use Room Now to
begin using Acendo Core.

Scheduling Panel

Room Status

Click to Begin Session

Click to Book Meeting

Calendar Status View

Admin Use Only Wired Network Status
Shutdown\Restart Options WiFi Status
FIG. 1 Acendo Core Welcome Screen

Navigating an Acendo Core Session

On the left-side of the main screen is an Application Toolbar (FIG. 2) with Icons that can be selected to launch
Applications, Documents, a Remote Connection screen or the Web Browser. Administrators may add up to four more
applications that can appear below these system defaults.

Application Toolbar

View Open Applications During Session System Toolbar

Logout and Purge Cached Files

FIG. 2 Guest Users Screen

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 1

 User Interface

The larger desktop area of the screen displays any recently-used documents that have been opened in this session.
(These documents are purged from memory when the session is closed.) The desktop area is blank when starting a new
session as shown.
Applications Tool bar
The Applications tool bar displays a list of icons for quick access to the apps you need. Up to four additional "Favorites"
applications may appear below the system defaults when programmed by your system administrator. Refer to
Applications on page 21 for more details on these included Applications.
System Tool Bar
The System Tool Bar (FIG. 3) provides the Guest User with quick access to system status, screen sharing credentials, and
room availability and other Icons that are further defined in the following sections.

FIG. 3 Room Schedule

Room Scheduling
If Room Booking/ Scheduling is enabled on your system, this calendar will be visible at the bottom right of the screen
(FIG. 4). Click on the calendar to view the current reserved status of the room, the remaining availability before the next
meeting, or to book this or another connected room. Refer to Room Booking/Scheduling on page 5.

Current Room Status.

Time available until next meeting (12 hour visibility).

Click on Book Room to reserve this or another room.

Refer to Room Book/Scheduling on page 14.

FIG. 4 Room Schedule

USB Memory Stick Mounted

If a USB Memory stick is mounted, you will see this USB stick icon on the System Toolbar (FIG. 5). Click on the Icon to bring
up the Eject button and click again to safely eject the memory stick. For more details on the USB Memory stick, refer to USB
(Mass Storage Device) section on pages 16.

FIG. 5 Eject a USB Memory Stick

Network Status
If having difficulties with the browser or other connections (shared drives, etc.), click on the Wired Network Status icon
(FIG. 6) to check on the condition of the wired Ethernet connection. Check your Ethernet cable connection or contact
the Administrator if anything but Connected is shown.

FIG. 6 Wired Network Status

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 2

 User Interface

WiFi Status
The WiFi Icon can be used to check on the WiFi status and SSID. Contact the Administrator if anything but Enabled with
Internet Access is shown.

FIG. 7 WiFi Network Status

Volume
Use the Speaker Icon to adjust the volume or mute the Acendo Core audio output.

Click on this speaker to Mute the audio output.

FIG. 8 Wired Network Status

System Clock
Click on the system time to view the day of the week and date. Any time adjustment requires Administrator level access.

FIG. 9 Wired Network Status

Screen Sharing Icon

The screen sharing instructions can be displayed by clicking on the screen sharing icon in the lower right System Tool Bar
(FIG. 10). These fields are used for wireless presenting from a Guest Users tablet or phone using these apps available for
download from your device store:
Miracast - if using Miracast, enter the device name listed in the displayed instructions.
Airplay and Googlecast - if using Airplay or Googlecast, enter the device name and password listed in the
displayed instructions.

Screen Sharing
Login Credentials

FIG. 10 Access Point Connection Information

Refer to Screen Sharing (AirServer) on page 37 for more details.
NOTE: If the Screen Sharing icon is not visible in the lower right corner of your screen, then the Administrator has not enabled Screen
Sharing.

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 3

 User Interface

Applications Manager
The Applications Manager is used to view all of the applications and files open during the current session and provides a
quick way to switch between them. When selected, any windows that are left unclosed by the user will appear in the
workspace for selection or closing (FIG. 11). Hove over the top right of each app to show the red X used to close the app.

Click X to Close Open Files

Applications Manager
FIG. 11 Accessing Open Files Using the Applications Manager

Finish
At the end of your meeting, and once you have all of the documents you want to retain loaded onto a Remote Shared
Drive (page 15) or USB Memory Stick (page 16), click on FINISH to exit out of your session. This will clear out all guest user
history from this session including any downloaded documents, browser history, etc.
1. Click on FINISH at the bottom left-hand corner of the Acendo Core Guest User screen to bring up the menu (FIG. 12).

Click on Finish to End Session.

FIG. 12 Ending a Session - FINISH
2. Select Sign out to exit the session.
3. The system responds with the following message (FIG. 13).

FIG. 13 Exit Session - Purge Warning

4. Click Yes to continue and purge all data.

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 4

 Room Booking/Scheduling

Room Booking/Scheduling
Room Booking is an option that can be turned on or off by the System Administrator. Core can be integrated into existing
Exchange or Office installations on corporate servers enabling desktop calendar usage to reserve conference rooms from
your work space. The following sections explain how to use the scheduling and booking features of Acendo Core.
Using the Scheduling View on page 5
Book a Room on page 6
Start a Meeting on page 9
Meeting Statuses on page 11

Using the Scheduling View

When entering the room, users may see the 24 hour schedule, when enabled by Administrators, on the right side of the
screen (FIG. 14). Users may use the scroll bar to scroll up to 12 am of the current day or down to 12 am of the following day
and book any period that is available below the light blue line across the scheduler which indicates the current time.
NOTE: Meetings may not be booked in periods that have passed.

Past
Scrollbar
Future

Current Time

Next Meeting

Schedule View

Use calendar icon to toggle Scheduler On/Off Screen

FIG. 14 Acendo Core Scheduler View Option
Use the Calendar Status icon at the bottom right of the screen prior to a user session, to toggle the screen scheduler on
and off. With the scheduler displayed and no meetings scheduled, the icon appears Blue. With the scheduler off screen
and no meetings scheduled, the icon appears white. For more details on meeting statuses and calendar icon colors, see
Meeting Statuses on page 11.
Once in a user session (meeting), the calendar icon is used to:
Book Room (see Book a Room on page 6)
Browse Rooms (if enabled, see Browse Rooms (Room Grouping) on page 8)
Status of the meeting (time remaining or availability, see Meeting Statuses on page 11)
Extend a Meeting time (see Extend A Meeting on page 12)

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 5

 Room Booking/Scheduling

Book a Room
1. Using the Scheduler View (outlined in red in FIG. 15), users can scroll to the desired time slot and click on it, or click on the
Book Room button to launch the Book Room dialog..

Past
Scrollbar
Future

Current Time

Click Book Room or click on the desired time slot on the scheduler.

FIG. 15 Book Room Options

2. When the Book Room dialog appears (FIG. 16) enter the meeting details as needed:
Book for - Using the left and right arrows, increase or decrease the meeting length. The Administrator will set a
default.
Start-End - Using the left and right arrows, move to the desired start time. The End time will show according to the
Book for field.
Date - Date is a static field that shows the current day.
Subject - Administrators may have a default static text defined here or may allow users to enter their own meeting
subject.
Comments - Enter and further details for your meeting that others will be able to view from the room panel or
desktop view.

Choose Meeting Length using arrows

Choose Meeting Start Time using arrows

Enter Subject if Allowed

Enter Comments

Click Reserve once details are added

to create the meeting.

FIG. 16 Book Room Dialog

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 6

 Room Booking/Scheduling

3. The new meeting appears in the scheduler view (if enabled) (FIG. 17). Notice users may still have some time in the room
before the next meeting starts.

Short Meeting Available

Next Meeting

Short Meeting Available

New Meeting

FIG. 17 Short Meeting Time Available Before Next Meeting

4. Once the time encroaches on the next meeting, the Next available field drops below the current meeting start field (FIG. 18)
and presents a 30 minute window available for an ad-hoc meeting after this meeting and before the next scheduled meeting
time.

Click START to begin meeting

Meeting booked and

waiting to start

Short Meeting Available

Next Meeting

FIG. 18 Next Meeting Start Time

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 7

 Room Booking/Scheduling

Browse Rooms (Room Grouping)

If the Administrator has equipped multiple meeting rooms in an organization with Acendo Core units or ModeroX G5
panels, they can be configured together in a Group. In a Group, one unit is set up as the Master with the remaining units
being set up as Members. The Master disseminates the calendar information to Member units, acting as a Master
scheduler, and updates the Exchange server with any and all Room Booking changes. This frees up the network by only
having to deal with one Core unit polling the server.
With multiple Acendo Core units in a group, a Browse button appears on the Welcome screen (FIG. 19) that enables users
to browse remote meeting rooms and find one available to book.

When part of a Group, the Browse button appears on the Welcome screen.
FIG. 19 Welcome Screen with Browse Button
Users can also access the Browse button by pressing the Calendar Status View button (FIG. 20).

When part of a Group, the Browse button appears on the Calendar Status view.
FIG. 20 Calendar Status View with Browse Button
1. Press the Calendar Status icon and select the Browse Rooms button to start the process of reserving a remote meeting room.
2. When the Browse Rooms button is pressed, the Browse Rooms dialog (FIG. 21) displays any additional rooms that are part of
this Group. Select a room from the list.

Additional rooms in this

Group are displayed here.
Abraham Lincoln Available
Thomas Jefferson Unavailable
Click on a room, set the
duration and Subject, then
press the Reserve button
below.

FIG. 21 Calendar Status View with Browse Button

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 8

 Room Booking/Scheduling

3. Set the Book for meeting period, and a Start - End time.
4. If any comments are needed to inform meeting attendees, type them in the Comments field. These comments will note appear
in the Scheduling view.
5. Press the blue Reserve bar to reserve the remote room.
Extend/Book/Browse
6. Sometimes three buttons are available in the Calendar Status view. This happens when a current meeting time is running out
of time and an Extend Meeting button appears next to the Browse and Book buttons (FIG. 22). See Extend A Meeting on
page 12 for more details.

When part of a Group, the Browse button appears on the Calendar Status view.
Book Room button always appears on the Calendar Status view.
When current meeting time expires, the Extend button appears on the Calendar Status view.
FIG. 22 Calendar Status View with Three Buttons

Start a Meeting
There are two philosophies for starting a meeting using Acendo Core; Scheduled and Unreserved.
Scheduled
A scheduled meeting is one that appears on the schedule that was booked ahead of time. This may have been
scheduled from a local room panel, a remote room panel if part of a group (see Browse Rooms (Room Grouping) on
page 8) or remotely from a desktop using Outlook on Exchange or Office 365.
1. To start a scheduled meeting, press on the START button (FIG. 23).

FIG. 23 Short Meeting Time Available Before Next Meeting

2. The system will prepare the desktop and bring up the following user session screen (FIG. 24). Refer to the other chapters in
this manual for system features.

FIG. 24 User Session Screen

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 9

 Room Booking/Scheduling

Unreserved (Use Room Now)

An unreserved meeting is when a user walks into the room and presses the Use Room Now button.
NOTE: The Use Room Now option may not appear if the System Administrator has enabled Force Booking. Force Booking requires all
meeting room users to book the room before using it. No Unreserved meetings are permitted.
1. From the Welcome screen, check the scheduling panel for room availability and then click on the Use Room Now button to
start a user session (FIG. 25)..

Check
Scheduling
panel or room
status for
room
availability.

Use Room Now when room is available.

FIG. 25 Acendo Core Welcome Screen with Browse Button
2. The system will prepare the desktop and bring up the following user session screen (FIG. 26). Refer to the other chapters in
this manual for system features.

FIG. 26 User Session Screen

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 Room Booking/Scheduling

Meeting Statuses
The calendar in the lower right System Tool bar is used to check room availability, extending meeting time, and provides
another way to access the Book Room button. Refer to the table below for calendar color changes and how it represents
the meeting room status.

Color Status Image

During Unreserved Meeting
RED Calendar icon turns RED when a user
presses Use Room Now and uses the
room during a reserved session. Click
on the calendar to display the status.
Note the second field shows Now
which indicates the occupants may
need to vacate the room if the meeting
scheduler shows up.

GREEN Calendar icon turns GREEN when using

the room unreserved without conflicts.
Click on the calendar to display the
status. Note the green field shows 14
minutes remain available while the
second field shows the Next scheduled
meeting time starts at 5:00.

During Reserved Meeting

WHITE Calendar icon turns WHITE when a
user presses "START" to begin a
reserved meeting. Click on the
calendar to display the status. Note the
White field shows14 minutes available
while the green field shows the Next
scheduled meeting time.

YELLOW Calendar icon turns YELLOW when 5

minutes or less are remaining in the
current session. Click on the calendar
to display the status.

RED Calendar icon turns RED when a

meeting goes over scheduled time.
Click on the calendar to display the
status. Note the red field indicates 1
minute over scheduled time. The green
field indicates 28 minutes available
following. Users may Extend their
meeting if time is available. See Extend
A Meeting on page 12.
During Out of Session Welcome Screen
BLUE The calendar icon will appear BLUE if the
scheduler is displayed on the right side of
the screen. Use the calendar icon to toggle
the scheduler on or off. With the scheduler
off, and no meeting scheduled, it will appear
white.

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 Room Booking/Scheduling

Extend A Meeting
If a meeting needs to run over as they tend to do, the calendar turns red indication a conflict.
1. Click on the calendar icon to check the status and see how much time is available before the next meeting (FIG. 27).

Shows meeting 1 minute over.

Available for the next 28 minutes.

Click on Extend Meeting.

Click on the calendar icon to check status.

FIG. 27 Meeting Remaining Time

2. If the Now field indicates green and enough time is available, the meeting may be extended by clicking on Extend Meeting.
3. The system responds with the Extend Meeting dialog (FIG. 28). Use the arrows to extend the meeting through the next
increments up until the next meeting time.
4. Click OK when done.

Shows availability of this room.

Use arrows to extend meeting time and click OK.

FIG. 28 Meeting Remaining Time

5. If another meeting is booked immediately following this meeting, the Extend button will be grayed out (FIG. 29) and the
current user will need to end this meeting and or book another room.

Extend Meeting is grayed out since another meeting

is booked immediately following this meeting.

Less than 5 minutes remaining (yellow). Click on the calendar status icon to Extend/Book/Browse.
FIG. 29 Meeting Remaining Time

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 12

 Documents

Documents
This section defines the document sources that may be used with Acendo Core. Use Core to download, edit and save
modified files for future reviews. One of the following methods may be used to access documents:
Local Downloads on page 13
Remote Shared Drives on page 15
USB (Mass Storage Device) on page 16
Last Document Location on page 20
Recent Documents on page 20

NOTE: If any of these options are not displayed, they may not be enabled in the device settings. Refer to system Administrator for
more information.
1. Clicking on the Documents Icon on the home screen will open a drop-down menu of document sources (FIG. 30).

FIG. 30 Documents Drop-Down Menu

Local Downloads
The Local Downloads option shows all files downloaded from the Web during the current user session for easy access.
Users may save images or documents to Documents, Downloads, Music, Pictures, or Videos folders but once the user logs
off from this session, these folders will be purged for the next user.
NOTE: Ensure all downloads that are meant to be retained are saved onto a USB memory stick or Remote Shared Drive before
clicking on Finish to end the session.
1. Click on the Documents Icon and select Local Downloads to access the system folders (FIG. 32).

FIG. 31 Documents - Local Downloads

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 Documents

2. The system will display a list of folders where Guest Users may temporarily save files for presentation (FIG. 32).

FIG. 32 Local Downloads

3. Click on the folder where you have saved a downloaded file during this session (Documents shown in FIG. 33).

FIG. 33 Local Documents Folder with Files

4. Click on the downloaded file to open it. FIG. 34 shows an open PDF file being viewed in the Browser.

FIG. 34 Viewing a Document

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 14

 Documents

5. Guest users can click on the Change Location button to select other document sources (Remote Shared Drives or USB Drives)
(FIG. 35).

FIG. 35 Change Location Button

NOTE: All files downloaded during the session are purged when the session is exited. Once the system times out or a User Ends
Session, these files will no longer be accessible via Acendo Core unless downloaded during subsequent sessions.

Remote Shared Drives

Shared Drives must be set up by the Administrators for each Acendo Core prior to Guest users accessing them.
1. Select the Documents Icon and click on Remote Shared Drives (FIG. 36).

FIG. 36 Documents - Local Downloads

2. A list of drives will appear (FIG. 37). The following example shows an AMXDOCS location that has been set up on this Core
device previously.

FIG. 37 Shared Drives Selection

3. Click on the Shared Drive to drill down to sub folders to access documents or videos that you have saved previously in these
locations (FIG. 38).

FIG. 38 Shared Drive Drill Down

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 15

 Documents

4. If you forgot to transfer these files to the Shared Drive before your meeting, you may wish to Remote Desktop to your
workstation to access these files there. Refer to Remote Desktop on page 24.
5. Guest users can click on the Change Location button to select other document sources (Local Downloads or USB Drives)
(FIG. 39).

FIG. 39 Change Location Button

NOTE: All files downloaded during the session are purged when the session is exited. Once the system times out or a User Ends
Session, these files will no longer be accessible via Acendo Core unless downloaded during subsequent sessions.

USB (Mass Storage Device)

Files may be loaded into Acendo Core from a USB drive by connecting the USB drive to one of the USB ports on the
device. When a USB stick is mounted to the Acendo Core, a pop up message will appear (FIG. 40).

FIG. 40 USB Device Mounted

1. Access the USB by clicking on the Documents Icon on the left panel of the main screen to open the drop down menu (FIG. 41).
Select USB Drives.

FIG. 41 Documents Drop-Down Menu

2. If a USB drive is not mounted into any of the USB slots on the Core you will get the following notice (FIG. 42).

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 16

 Documents

FIG. 42 USB device - Not Attached

3. The USB drive will be displayed when it is properly mounted (FIG. 43). Click on the drive to reveal its contents.

Click on the drive to view files.

FIG. 43 USB Device Listed

4. With the contents displayed (FIG. 44), select a file to view. Files may be images, spreadsheets, documents or movies.

Click on the drive to view files.

FIG. 44 USB Device Contents Listed

5. Guest users can click on the Change Location button to select other document sources (Local Download, Remote Shared Drive
(FIG. 45).
6. The file will open for viewing (FIG. 46).

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 17

 Documents

FIG. 45 Change Location Button

FIG. 46 Viewing a Document

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 Documents

7. Before removing the USB storage device, click on the Documents Icon again and go to the USB Drives. Use the Eject button
shown in the top right panel of FIG. 47.

Use the
Eject option
to remove
the USB
stick.

FIG. 47 Ejecting a USB

8. If a document on the memory stick is still open, you will receive the following failure message (FIG. 48).

FIG. 48 Problem Ejecting USB

9. Click OK to close the window.
10. Click on the Application Manager at the bottom left of the screen to view any files that remain open on the system (FIG. 49).

Click to Close Open Files

Applications Manager

FIG. 49 Closing Open Files Using the Applications Manager

11. Once the open files are closed you may reattempt to eject the USB drive (Step. 7).

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 Documents

12. Once a document has been access on the Acendo Core, the bottom two options are available to click on in the Documents
drop-down menu (FIG. 50).

FIG. 50 Last Document Location Option

Last Document Location

1. Clicking on Last Document Location will take the user to the Browser, Remote Shared Drive, or USB stick that was used to open
the last file (FIG. 51). In this example, the USB stick files are again displayed. Click on a file to reopen it.

FIG. 51 Last Document Location

Recent Documents
1. Clicking on Recent Documents will display the recent files that were viewed (FIG. 52).

FIG. 52 Recent Documents

2. Users may Check All, Check None, Forget the checked files, or Open File for the checked files in this window.

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 20

 Applications

Applications
Overview
Enzo allows Administrators to add third-party web browser-based applications for use through the Acendo Core interface.
Refer to the Administrators Guide available at http://www.amx.com for more details.
The main Guest User screen provides an Applications button that provides users quick access to installed applications.
Core has the following factory loaded apps preloaded in the favorites fields:
Calculator on page 21
Media on page 22
Remote Desktop on page 24
Skype for Business on page 28
Web Browser on page 34

The following sections of this manual further define the functionality of each of these apps.
The applications available on Enzo can be found by clicking on the Apps Icon from the Acendo Core Guest User screen
(FIG. 53).

Up to Four Additional Application Favorites

FIG. 53 Applications List

An Administrator may assign up to four additional preferred apps (Favorites) on the Enzo main screen. These are listed
under the Applications button shown above. These Favorites provide a fast, one-click option to launch apps for users.

Calculator
Click on the calculator icon to use the on-board app (FIG. 54).

FIG. 54 On-board Calculator

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 Applications

Media
The Media app is a VLC Media Player that provides an on-board solution for viewing most video files from any of the
document sources and supports the following video formats:
.mp4 with H.264 video and AAC audio
Max video playback resolution is 1080p
NOTE: Will not play 4K video content.

FIG. 55 On-board Media Player

1. Click on the Media heading to access the drop-down menu and select Open File (FIG. 56) .

FIG. 56 Media Player - Open File

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 Applications

2. Chose the location of your stored file from the list of options. Files may be located in a folder from downloaded Web Browser
content, on a Remote Shared Drive, or USB drive (FIG. 57). Refer to Saving Files from the Web Browser section on pages 35 for
steps on saving web content.
NOTE: All files downloaded during the session are purged when the session is exited. Once the system times out or a User Ends
Session, these files will no longer be accessible via Acendo Core unless downloaded during subsequent sessions. .

FIG. 57 Media Player - Locating File

3. Select the file and click Open. The file will begin to play in the VLC Media Player (FIG. 58).

FIG. 58 Media Player - Locating File

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 23

 Remote Desktop

Remote Desktop
Locating Computer Name (Locally)
1. To locate your computer name, right-click on your desktop Windows Start Menu icon to bring up the menu as shown (FIG. 59).
Select System as outlined below.

Right-click
on Window

FIG. 59 Windows Start Menu

2. The System window appears with the System Name displayed that will be needed to remotely connect to it (FIG. 60).

FIG. 60 Finding your Remote Desktop Name

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 Remote Desktop

Remote Connection
Follow these steps to remotely connect to your workplace desktop from Acendo Core for meetings, presentations or just
to access files and emails remotely.
1. Click on the Remote Desktop Icon identified in FIG. 61.

FIG. 61 User Session Screen - Remote Desktop

2. The Remote Desktop Connection Popup appears as shown in FIG. 62. Enter your computer name as it appears on your
network. The following steps will help you identify your computer name.

FIG. 62 Remote Desktop Connection Popup

Remote Login
1. Return to the Meeting space and enter the computer name into the Remote Desktop Connection popup and hit Enter.
2. The Enter your credentials popup appears (FIG. 63).

Enter your network User name and Password

FIG. 63 Remote Desktop Credentials Popup

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 Remote Desktop

NOTE: If "Remember Me" is checked, the system will still purge this information when the session ends.
3. Enter your user name and password as you would on your work computer every morning. The system will connect and now
display the desktop from your computer. You are now accessing and displaying emails and files and/or present any materials
from your computer onto the Acendo Core display.
Remote Desktop Connection Task Bar
1. The Remote Desktop Connection provides a task bar at the top center of the screen. You may need to move the mouse to the
top of the screen for it to pop down from the edge (FIG. 64).
NOTE: Click on the tack icon to pin the task bar to your desktop and it wont disappear under the edge of the screen.

Remote Desktop Task Bar

FIG. 64 Access the Remote Desktop Task Bar

2. Clicking on the short dash (FIG. 65) will close the window and display the Acendo Core Guest User screen though the
connection is still active.

Close Remote Desktop Connection

Pin this bar to screen Click to close the window Click to reduce the window

FIG. 65 Remote Desktop Task Bar Options

3. Clicking on the Applications Manager will bring up the active Remote Desktop Connection (FIG. 66).

Remote Desktop

FIG. 66 Using the Applications Manager to Access the Active but Missing Remote Desktop Connection Window
4. Click on the Applications Manager active window to launch back into the remote desktop. This way Guest Users may toggle to
use features of each platform.

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 Remote Desktop

5. Clicking on the double windows icon on the Remote Connection task bar will reduce the Remote Connection window but leave
it in the Acendo Core workspace (FIG. 67).

Remote Desktop

Local File Open

FIG. 67 Remote Desktop Connection Reduced to Multi Windows

6. In this example, a Guest User may copy and paste text only from a local file being viewed in Acendo Core into the remote file.
Closing Remote Connection
1. Click on the "X" in the Remote Connection task bar to bring up a confirmation window (FIG. 68). Click on OK to disconnect.

FIG. 68 Close Remote Desktop Connection Confirmation

NOTE: During the session, if the Remote Connection is closed, the ID of the remote computer will be retained in the connection
window as well as the User name on the credentials popup (FIG. 63).

Helpful Shortcut Keys

Use the following shortcut keys during your remote session to make navigation easier.

Shortcut key Description

CTRL+ALT+HOME Activates the connection bar
CTRL+ALT+BREAK Switches the client between full-screen mode and window mode.
CTRL+ALT+PAUSE If these shortcuts don't work, or the keys aren't available, you can try the
following alternative.
CTRL+ALT+END Brings up the Windows Security dialog box for the Remote Desktop Session
Host (RD Session Host) (provides the same functionality as pressing
CTRL+ALT+DEL on the local computer).
ALT+HOME Displays the remote Windows Start menu.

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 Skype for Business

Skype for Business

Scheduling a Skype for Business Meeting
Meeting organizers schedule a Skype for Business meeting on using their scheduling system (e.g. Outlook365) and include
the Acendo Core meeting room in the invite. When the room is successfully booked, users will see a confirmation message
that the room has accepted the booking.
NOTE: Skype for Business meetings are only booked from Exchange/Office365 and cannot be booked locally from Acendo Core. An
AdHoc meeting however can still use the Skype for Business app by launching it through the Applications icon. Refer to Unreserved
User Initiated Skype for Business Meeting on page 31.
When the meeting organizers or attendees go to the Acendo Core meeting room, they select the meeting they are there
for and click on the Start button. To help identify the web meeting, the Start button shows a Skype for Business "S" icon
indicating it as reserved as a Skype for Business meeting (FIG. 69).

"S" indicates a Skype for Business Meetng

FIG. 69 Skype for Business Meeting Indications on Welcome Screen

When the web conference is completed, the Start button will remain available on the Acendo Core Welcome screen in
case the user needs to get back into it until the scheduled meeting time ends.
1. Click on the information icon or in the highlighted meeting in the scheduling panel to display the meeting details.

Click on the "i" icon or on the scheduling panel meeting

to view the Meeting Details.

FIG. 70 Meeting Details Information Icon

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 Skype for Business

2. The Meeting Details screen appears displaying the title, scheduled meeting time, and any notes the organizer may have
included (FIG. 71).

Meeting Title
Scheduled Time

Organizers Meeting Notes Displayed Here

Click OK to return to the Core Welcome screen.

FIG. 71 Meeting Details Information Icon

Auto-Start a Skype for Business Meeting

When the Administrator has configured the Skype for Business app for Auto-start, users press the Start button on the
Welcome screen and the system will automatically launch and login to Skype for Business taking the user to a live
meeting.
1. From the Acendo Core Welcome screen, click Start on the Skype for Business meeting (indicated by the "S") to start the user
session (FIG. 72).

FIG. 72 Skype for Business Meeting on Welcome Screen

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 Skype for Business

2. The system will automatically load Skype for Business and connect you to the meeting with no other button presses (FIG. 73).

FIG. 73 Skype for Business Meeting Initiated by User

User Initiated Skype for Business Meeting

When the system is NOT set up for AutoStart, users have time to start a user session on Core and set up for the meeting prior to
connecting with Skype for Business. Users then click the Calendar Icon to start Web Conference as defined below.
1. From the Acendo Core Welcome screen, click Start on the Skype for Business meeting (indicated by the "S") to start the user
session (FIG. 74).

FIG. 74 Skype for Business Meeting on Welcome Screen

2. Click on the Calendar icon to view the calendar status (FIG. 75).

Click to Start Web Conference

Click on Calendar to view calendar status

FIG. 75 Skype for Business Meeting on Home Screen

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 Skype for Business

3. The system will launch Skype for Business and automatically connect you to the meeting (FIG. 76).

FIG. 76 Skype for Business Meeting Initiated by User

Unreserved User Initiated Skype for Business Meeting

An unreserved meeting is when a user walks into the room and presses the Use Room Now button.
NOTE: The Use Room Now option may not appear if the System Administrator has enabled Force Booking. Force Booking requires all
meeting room users to book the room before using it. No Unreserved meetings are permitted.
1. From the Welcome screen, check the scheduling panel for room availability and then click on the Use Room Now button to
start a user session (FIG. 77).

Check
Scheduling
panel or room
status for room
availability.

Use Room Now when room is available.

FIG. 77 Welcome Screen with Browse Button

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 Skype for Business

2. The system will prepare the desktop and bring up the following user Home screen (FIG. 78). Click on the APPs icon in the
Applications tool bar to display the loaded applications.

Select the SKYPE app to launch Skype for Business

FIG. 78 Applications List

3. Select the SKYPE icon to launch the Skype for Business app.

FIG. 79 User Session Screen

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 Skype for Business

Room Booked without Web Conference Info in Invite

The meeting organizer schedules a web conference using their scheduling system, but does not include the meeting
room in the invite.
1. Enter the room and either start a session by selecting the meeting Start button, or click on Use Room Now..

FIG. 80 Start Meeting

2. Click on the Web Icon to open a web browser and use it to locate the web-based calendar and click the link for the web
conference.

FIG. 81 Web Icon Selection

3. The Skype for Business web conferencing software will launch and join the meeting.

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 Web Browser

Web Browser
Acendo Core features an on board Web Browser called Microsoft Edge, that is used to view standard web content. This
chapter is divided into the following topics:
Launching the Browser on page 34
Launch Web Browser from Applications on page 35
Saving Files from the Web Browser on page 35

Launching the Browser

1. To launch the Web Browser, click on the Web Icon identified on the Acendo Core main screen in FIG. 82.

FIG. 82 Enzo Main Screen Favorites Browser

2. The browser will immediately launch and go to the Microsoft Edge Homepage or any Homepage configured by the network
Administrator (FIG. 83).

FIG. 83 Enzo Main Screen Favorites Browser

NOTE: Any tasks performed by the Guest User in this app will be purged when the session is ended.

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 Web Browser

Launch Web Browser from Applications

The Web app is also listed under the Applications when the App icon is selected (FIG. 84).

FIG. 84 Acendo Core Guest User Screen - Applications

The Web browser will immediately launch and go to the Homepage configured by the network Administrator.
NOTE: Any tasks performed by the Guest User in this app will be purged when the session is ended.

Saving Files from the Web Browser

3. When using the Web browser and you come across a file that you want to save for the meeting, you can right click on the file
and a Save As button appears (FIG. 85).

Right-click to Save As

FIG. 85 Web Browser - Save File As

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 Web Browser

4. The Save As options appear as shown in FIG. 86.

FIG. 86 Web Browser - Save File Locations

5. If you only need the file for the meeting and intent to delete it following the meeting, just save it to one of the listed Folders,
like Documents, that will be easy to locate during the meeting.
NOTE: All files downloaded during the session are purged when the session is exited. Once the system times out or a User Ends
Session, these files will no longer be accessible via Acendo Core unless downloaded during subsequent sessions.
6. To save a file that you can access post meeting, select your personal USB drive that is listed under Devices and drives, or select
a Remote Shared drive listed under Network locations that can be accessed from your desktop to retrieve the files.
NOTE: Ensure all downloads that are meant to be retained are saved onto a USB memory stick or Remote Shared Drive before
clicking on Finish to end the session.
.

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 Screen Sharing (AirServer)

Screen Sharing (AirServer)

Follow these steps to use the on-board AirServer app and present anything displayed on the screen of an Android or iOS
device onto Acendo Core screen.

Start Session
1. Click on Use Room Now or Book Room and Start meeting if Force Booking is enabled by Administrator.
2. Click on the Screen Sharing icon on the lower right Systems Tool Bar. If no symbol is shown then contact your system
administrator to enable Screen Sharing on your unit. Clicking on the icon will show the instructions to connect to the
AcendoCore device and begin presenting (FIG. 87).

FIG. 87 User Session Screen - WiFi Enabled

AirPlay and Google Cast

Connect Device to Network
1. On your device, go to your settings and select WiFi (FIG. 88).

Apple Devices 
Android Devices 

FIG. 88 WiFi Connections for Android and Apple Devices

2. A list of available networks will be displayed. Look for the Acendo Core SSID shown on the screen and select it.
3. The device will prompt for a password. Provide the Key displayed on screen into the Password field (juiavxbd in
FIG. 87 example).
4. Refer to Android devices Home app or iOS devices Airplay Mirroring as follows below.

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 Screen Sharing (AirServer)

Android Devices
Ensure that the Home app is loaded on the device before continuing.
a. From the Home Screen, click on the Google Home app on your device. (FIG. 89)

Click on Google Home App

FIG. 89 Android Home App

b. Select the Menu at the top left of the screen (FIG. 90).

Select Menu

FIG. 90 Android Home App Menu Icon

c. Select Cast screen / audio from the menu (FIG. 91)

Click on AirPlay Mirroring to search

for compatible TV.

Select Casr screen

FIG. 91 Android Home App Menu

d. The device will search for a compatible TV to cast to (FIG. 92). Select the Core device from the list.

Select

Select

FIG. 92 Cast to Progress Screen to Results

e. The device should now be casting onto the Core display.
NOTE: When the random password option is turned on by Administrators when setting up the Access Point for wireless presentation,
it may cause connection issues with user devices. Some devices will have to "forget this network" and then reconnect to the Acendo
Core Access Point using the latest session password. See Forget this Network on page 42 for more details.

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 Screen Sharing (AirServer)

Stop Presenting
To stop presenting, swipe down on your device screen and select Disconnect (FIG. 93).

Click on Disconnect to stop Mirroring

FIG. 93 Disconnect to Stop Mirroring

Apple iOS
Ensure that the Airserver app is loaded on your device before continuing.
a. Swipe up from your home screen and click on AirPlay Monitoring to search for a compatible device (FIG. 94).

Click on AirPlay Mirroring to search

for compatible TV.

FIG. 94 Airplay Mirroring App

b. Select the Core device listed from the search results (FIG. 95)..

Click on device listed to connect

and start presenting content.

FIG. 95 Airplay Mirroring Search Results

c. The device should now be casting onto the Core display.

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 Screen Sharing (AirServer)

Stop Presenting
1. To stop presenting, swipe up on your device screen to bring the AirPlay Mirroring App back up select the Acendo
Core device displayed.
2. Select Turn Off AirPlay Mirroring (FIG. 96).

Select to stop presenting from user device.

FIG. 96 Turn Off AirPlay Mirroring

3. Select “Done” to close the app.
NOTE: When the random password option is turned on by Administrators when setting up the Access Point for wireless presentation,
it may cause connection issues with user devices. Some devices will have to "forget this network" and then reconnect to the Acendo
Core Access Point using the latest session password. See Forget this Network on page 42 for more details.
NOTE: If you are still having trouble casting/presenting, have the system Administrator check the firewall settings as described in the
Administrators guide.

Miracast Compatible Devices

With Miracast compatible devices (Tablets/Laptops), WIFI needs to be enabled on both the Acendo Core and the
Presenting device to communicate between them.
WARNING: If the Acendo Core has Internet Connection Sharing enabled, Miracast screen sharing will not function properly.
1. Click on the Screen Sharing Icon on the Acendo Core to discover the correct device ID (FIG. 97).

FIG. 97 User Session Screen - Screen Sharing

1. Next on your Miracast copatible device, select the Windows Icon or keyboard button to access the Settings Icon
(FIG. 98).

FIG. 98 Windows - Settings Icon

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 Screen Sharing (AirServer)

2. Select the System Icon to display system settings (FIG. 99).

FIG. 99 Windows Settings - System Icon

3. In the System window, scroll down under Multiple Displays and select Connect to a wireless display (FIG. 100).

FIG. 100 System - Multiple Displays - Connect to a Wireless Display

4. A list of available devices will appear on the right side of the screen under CONNECT(FIG. 101). Select the device that
matches the system name on the Acendo Core Screen Sharing pop up.

FIG. 101 List of Wireless Devices

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 Screen Sharing (AirServer)

5. The device will now attempt to connect to the Acendo Core device. If a Passcode is required on Acendo Core, a
text field will appear below the device in the Connect list (FIG. 102).

Enter the PIN Number that appears on the Acendo Core Display.

FIG. 102 List of Wireless Devices

Disconnect from Acendo Core using Miracast

1. To disconnect after your presentation, go back to the System screen and again click on Connect to a wireless
display. The list of devices will again appear on the right of the screen (FIG. 103).

FIG. 103 List of Wireless Devices - Click to Disconnect

2. On the current connection there will be a Disconnect button shown. Click on DIsconnect to return the Acendo Core
to its user home page. Remember to log out of Acendo Core. when done.

Forget this Network

With each user session, the password Key shown on the Core display will change. The user will need to enter the new Key
to connect to the SSID in the WiFi list. In order to do this, the WiFi Network needs to be forgotten on the user’s device.
1. Go to the phone/tablet device Settings and select the WiFi settings (FIG. 104).

FIG. 104 Device Settings - Forget This Network (iPhone Example)

2. Click on the current network to display the network details and click on Forget this Network.
3. The device will prompt to forget the network (FIG. 105) Click Forget.
4. Users may now reconnect to the Acendo Core and use the new Password as defined at the beginning of this
chapter.

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 42

 Screen Sharing (AirServer)

FIG. 105 Forget This Network Confirmation

Instruction Manual - ACR-5100 Acendo Core Meeting Collaboration System 43

© 2018 Harman. All rights reserved. Acendo, Core, NetLinx, AMX, AV FOR AN IT WORLD, HARMAN, and their respective logos are registered LAST REVISED:
trademarks of HARMAN. Oracle, Java and any other company or brand name referenced may be trademarks/registered trademarks of their
respective companies. AMX does not assume responsibility for errors or omissions. AMX also reserves the right to alter specifications without prior 3/19/2018
notice at any time. The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.

3000 RESEARCH DRIVE, RICHARDSON, TX 75082 AMX.com | 800.222.0193 | 469.624.8000 | +1.469.624.7400 | fax 469.624.7153
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