SESSION I

QN=1 Formal groups are used to

a. organize and distribute work
b. work independently
c. make things more clearly
d. feel like family
ANSWER: A

QN=2 Team characteristics should include one of following factors

a. Interaction
b. Short-term relation
c. Act independently
d. Unreacted members
ANSWER: A

QN=3 When do you need to work alone?

a. Highly complex tasks or problems
b. Minimum discretion is required
c. High level of choice and uncertainty
f. Decisions by consensus are essential
ANSWER: B

QN=4 How many people does “a span of control” structure averagely have in their team?
a. 3
b. 5
c. 7
d. 10
ANSWER: B

QN=5 Who do staffs report to in a matrix team?

a. Single manager
b. Different managers
c. General manager
d. CEO of the organization
ANSWER: B

QN=6 A team is called contract team if

a. Team members have other duties to perform in their normal functional units
b. Team retains their responsibility for both their daily work and project work
c. Team members report to different managers
d. Team is brought in from outside in order to do project work
ANSWER: D

QN=7 What is Social Value Orientation (SVO)?

a. People prefer to organize and distribute work between themselves
b. People’s preferences when dividing resources between themselves and others
c. People dislike others’ work and try to prove their outcome is much better
d. People are not cooperative and tend to work alone
ANSWER: B

QN=8 Andrew is a good listener and he always tries to understand what people think and why
 people feel in their own way. Andrew has ability of
a. empathy
b. considerable skills
c. caring
d. interdependence
ANSWER: A

QN=9 Which one is the key component in cooperation?

a. Honesty
b. Hard working
c. Generosity
d. Trust
ANSWER: D

QN=10 What is one of disadvantages having large group?

a. Overestimate their abilities
b. Rank themselves above average
c. More involvement
d. Reduce communication
ANSWER: D

QN=11 Janet does not want to get involved in any disputes, discussion, or conversations with
her colleagues. She gets to work late and fails to show up at meetings as she wants to
avoid any tasks may be assigned to her. However, she always wants to be a part of any
success her team made. Economists call this kind of person is:
a. Pretending
b. Untrustworthy
c. Dishonest
d. Free rider problem
ANSWER: D

QN=12 The need for self-evaluation experiment has shown that people come to know about
themselves by
a. having positive attitude in life
b. comparing with others
c. seeking happiness
d. feeling complete
ANSWER: B

QN=13 Some people consider social norms and the opinions of others to help justify their own
positions in life, some others consider_____to perform better.
a. opinions and values
b. performance and abilities
c. opinions and values
d. similarity and friendliness
ANSWER: B

QN=14 What are the two main factors in social comparison?

a. Similarity and friendliness
b. Openness and independence
c. Relevance and similarity
d. Self-esteem and trustworthy
ANSWER: C
QN=15 When people can boost their own self-evaluations by comparing themselves to others
ranked lower in a company, they are having
a. life side effect
b. bad behaviour
c. self-enhanced effect
d. self-evaluation maintenance
ANSWER: C

QN=16 What are the positive effects of upward comparison?

a. Hope and inspiration
b. Happy and gratitude
c. Gratitude and scorn
d. Dissatisfaction
ANSWER: A

QN=17 What is the negative effect of downward comparison?

a. Envy
b. Dissatisfaction
c. Scorn
d. Pessimistic
ANSWER: C

QN=18 Social comparison can lead to

a. impacts on self-esteem, feeling of victory, feeling of humbleness
b. impacts on self-esteem, feeling of envy, feeling of regret
c. impacts on self-esteem, feeling of love, feeling of being superior
d. Impacts on self-satisfaction, self-esteem, feeling of loser
ANSWER: B

QN=19 The SEM model suggests that managers may prefer sub optimal candidates because
these candidates are not likely to
a. be more competitive
b. seek for opinions
c. compare themselves to others
d. threaten the managers’ position
ANSWER: D

QN=20 What is groupthink?

a. Group members are incapable of making a rational decision
b. Group members share same thought in a specific topic
c. Group members want to be alike in everything
d. Group members decide to support each other
ANSWER: A

QN=21 People who consider upward comparison as a threat, have

a. negative mindset
b. growth mindset
c. fixed mindset
d. jealous feelings
ANSWER: C

QN=22 When the number of comparison targets increase, social comparison tends to
a. increase
b. remain the same
c. be distorted
d. decrease
ANSWER: D

QN=23 People usually compare with friends or co-workers than they are to industry or national
averages, what is this comparison called in situational factors?
a. Number
b. Local
c. Proximity to a standard
d. Self-relevant
ANSWER: B

QN=24 One of the key findings in the Dunning-Kruger effect experiments is unskilled people
are
a. always satisfied with results
b. often jealous with others
c. unrewarded and biased
d. overconfident with results
ANSWER: D

QN=25 One of the key findings in the Dunning-Kruger effect experiments is top performers
tend to
a. overestimate their skills
b. rank themselves above average
c. underestimate their skills
d. always satisfied with results
ANSWER: C

QN=26 In group decision making process, if there are more people agree on certain point of
view, we may consider the fact that the group has
a. complete agreement
b. group polarization
c. group sharing knowledge
d. All resources are mobilized
ANSWER: B

QN=27 People can claim that they can live independently and separately but they actually have
a. a need to belong
b. a need to be included
c. a need to talk to someone
d. None of these correct
ANSWER: A

QN=28 Groups not only satisfy need to belong, but also provide information, assistance and
a. developed Skills
b. better Communication
c. social support
d. motivation
ANSWER: C

QN=29 The psychological significance of groups include the need to belong, identity and
membership, evolutionary advantages of group living and
a. respect in groups
b. affiliation in groups
c. trust in groups
d. interdependence in groups
ANSWER: C

QN=30 What is the main advantage of social facilitation?

a. Feel better
b. Perform tasks improved
c. Work more independently
d. Have high chance of promotion
ANSWER: B

QN=31 Which situation below is considered social loafing?

a. A single student works alone on a paper
b. A student does all the group homework
c. Three students work on homework together
d. The whole group equally work hard on group assignment
ANSWER: B

QN=32 Four group level factors that combine to cause groupthink are
a. cohesion, isolation, biased leadership, decisional stress
b. cohesion, isolation, discouragement, biased leadership
c. cohesion, isolation, decisional stress, aggressiveness
d. isolation, biased leadership, aggressiveness, discouragement
ANSWER: A

QN=33 Why is making group decision better than making individual decision?
a. More objective evaluation
b. Team members feel encouraged to do so
c. No one left behind the process
d. Group decision is inferior to an individual decision
ANSWER: A

QN=34 You start planning a proposal by

a. determining the factors.
b. determining the solutions.
c. scheduling the study.
d. stating the problem.
ANSWER: D

QN=35 The most important section of a proposal is the

a. cost
b. solution
c. purpose statement
d. background
ANSWER: B

QN=36 Which of the following is NOT a strategy to avoid the occurrence of

 Groupthink?
a. Appointing devils' advocates in discussions
b. Using outside experts
c. Having a charismatic leader of the group
d. Allocating different groups for different tasks
ANSWER: C

QN=37 Which of the following is NOT a negative outcomes of Groupthink

occurring?
a. Not examining alternatives
b. No contingency plans
c. Not seeking expert opinion
d. Needing to seek outside expertise
ANSWER: D

QN=38 Which age group is often characterized by the tendency to rethink decisions and lean
toward more permanent choices?
a. 12-17
b. 18–26
c. 27–31
d. 32–42
ANSWER: C

QN=39 What kind of students has been shown by research to stay in college longer, be more
goal focused and motivated, and have a more satisfying and fulfilling college
experience?
a. Students who have good social relationships
b. Students who have excellent leadership skills
c. Students who show great passsion for the subjects they are studying
d. Students who get involved in career-planning activities early
ANSWER: D

QN=40 One of the three categories of social value orientation (SVO) is?
a. Incompetent
b. Cooperative
c. Obsessive
d. Generous
ANSWER: B

SESSION II
QN=1 Strategy (ies) to develop yourself as a critical thinker
a. Redefine the way you see things
b. Reflect and practice
c. Express yourself
d. All are correct
ANSWER: D

QN=2 What is thinking?

a. Is the mental process you use to form associations and models of the world
b. Is the mark of an educated mind to be able to entertain a thought without accepting it
c. Is the act of thinking that produces thoughts, which arise as ideas, images, sounds, or
even emotions
d. All of these are correct
ANSWER: A

QN=3 What is pattern of thought?

a. Is the mental process you use to form associations and models of the world
b. Is the mark of an educated mind to be able to entertain a thought without accepting it
c. Is the act of thinking that produces thoughts, which arise as ideas, images, sounds, or
even emotions
d. Is the manipulation of information to form concepts, to engage in problem-solving, to
reason, and to make decisions
ANSWER: B

QN=4 Learning objectives are ____ that specify what someone will know, care about, or be
able to do as a result of a learning experience.
a. goals
b. purposes
c. targets
d. plans
ANSWER: A

QN=5 What are three main categories or “domains” of the learning skills?
a. Cognitive domain, Affective domain, Reflective domain
b. Cognitive domain, Affective domain, Proactive domain
c. Cognitive domain, Affective domain, Psychomotor domain
d. Cognitive domain, Reflective domain, Psychomotor domain
ANSWER: C

QN=6 The “Psychomotor Domain” of learning skills means

a. What you should know
b. What you should care about
c. What you should be able to do
d. None of these is correct
ANSWER: C

QN=7 Which of the following domains of learning skills means “What you should care
about”?
a. Cognitive domain
b. Affective domain
c. Psychomotor domain
d. Reflective domain
ANSWER: B

QN=8 All of the followings are the ways to use critical thinking to evaluate information,
EXCEPT
a. Being receptive to having your opinions changed
b. Having an inquiring mind
c. Accepting something without asking for evidence
d. Questioning your own conclusions
ANSWER: C

QN=9 Which is the highest learning-skill level of Bloom’s Taxonomy?

a. Analyze
b. Apply
c. Evaluate
d. Create
ANSWER: D

QN=10 Which is the lowest learning-skill level of Bloom’s Taxonomy?

a. Remember
b. Understand
c. Analyze
d. Apply
ANSWER: A

QN=11 _____ is “the ability to judge, check, and even critique the value of material for a given
purpose”.
a. Applying
b. Evaluating
c. Analyzing
d. Creating
ANSWER: B

QN=12 _____ is “the ability to grasp or construct meaning from oral, written, and graphic
messages”.
a. Remembering
b. Understanding
c. Analyzing
d. Applying
ANSWER: B

QN=13 The “Applying” skill of Bloom’s Taxonomy is:

a. Ability to recognize or recall gained knowledge
b. Ability to use learned material (or implement the material) in new and concrete
situations
c. Ability to judge, check, and even critique the value of material for a given purpose
d. Ability to grasp or construct meaning from oral, written, and graphic messages
ANSWER: B

QN=14 Thought and thinking can be understood as _____within the mind.

a. Patterns - Systems and Schemes
b. Order and Structure
c. Act and Control
d. Analyze and Evaluate
ANSWER: A

QN=15 Creative thinking is

a. a way of employing strategies to clear your mind so that your thoughts and ideas can
transcend what appear to be the limitations of a problem
b. important because it helps you look at problems and situations from a fresh perspective
c. a way to develop novel or unorthodox solutions that do not depend wholly on past or
current solutions
d. All of these are correct
ANSWER: D

QN=16 Which statement is NOT true about creativity?

a. All humans are innately creative, especially if creativity is understood as a problem-
solving skill
b. As a creative thinker, you are curious, optimistic, and imaginative
c. Creativity is inspired when there is a problem to solve
d. Human is not innately creative
ANSWER: D
QN=17 Which of the following statements is NOT correct about a creative thinker?
a. Be curious, optimistic
b. See problems as limits of development
c. Always challenge assumptions and suspend judgment
d. Be imaginative
ANSWER: B

QN=18 College is great ground for enhancing creative thinking skills as in the below examples,
EXCEPT
a. Design sample exam questions to test your knowledge as you study for a final
b. Devise a social media strategy for a club on campus
c. Create plan for better communication with your colleagues
d. Propose an education plan for a major you are designing for yourself
ANSWER: C

QN=19 Strategies to stimulate your creative thinking include

a. Sleep on it
b. Put yourself in nerve-racking situations once in a while to fire up your brain.
c. Keep a notebook with you so you always have a way to record fleeting thoughts.
d. All of these are correct
ANSWER: D

QN=20 Key strategy (ies) for success in evaluating information

a. Examine arguments
b. Clarify thinking
c. Cultivate “habits of mind”
d. All of these are correct
ANSWER: D

QN=21 Among the tips for creative thinking, What does “Sensing” mean?
a. Be a good observer of people, nature, and events around you
b. Be empathetic with other people
c. Have more fun learning
d. Be open to insight as ideas pop into your mind
ANSWER: A

QN=22 How to develop your creative thinking skill through “Drawing”?

a. Develop ideas and expand their possibilities
b. Use mind-mapping to capture ideas
c. Explain how your ideas move beyond the status quo and contribute to a discussion
d. Take notes
ANSWER: B

QN=23 Which action does belong to the strategy “Identify available solutions”?
a. Identify the problem
b. Organize the information logically
c. Compare and contrast possible solutions
d. Defend your solution
ANSWER: C

QN=24 Which is a fact about Creative Thinking?

a. Every problem has only one solution or one right answer
b. Ideas either come or they don’t. Nothing will help – certainly not structure
c. The best answer or solution or method has already been discovered
d. Only few problems require complex technological solutions
ANSWER: D
QN=25 Which is NOT a fiction about Creative Thinking?
a. Every problem has only one solution or one right answer
b. The best answer or solution or method has already been discovered
c. Creative answers are technologically complex
d. Creative solution should be answer for all problems
ANSWER: D

QN=26 Which technology can help students establish a sense of community with their class and
engage in ongoing threaded conversations on assigned readings and topics highlighting
diverse points of view?
a. Interactive whiteboards
b. Discussion boards
c. Student-response systems
d. Digital camcorders
ANSWER: B

QN=27 In which way does “Wikis” contribute to our ability to be critical and creative thinkers?
a. Wikis can help students coordinate, compile, synthesize, and present individual or group
projects or research.
b. Wikis can help students build and share group resources and knowledge.
c. Wikis can help students provide peer review, feedback, and critiques.
d. All of these are correct
ANSWER: D

QN=28 What is Critical thinking?

a. Is clear, reasonable, reflective thinking focused on deciding what to believe or do
b. Is a way of thinking to criticize what other people say
c. Is reflective thinking focused on claiming and proving other people your ideas or
opinions
d. Is simple thinking that memorizing facts or blindly accepting what you hear or read
ANSWER: A

QN=29 What are the characteristics of Critical thinking?

a. Examining assumptions
b. Challenging reasoning
c. Uncovering biases
d. All of these are correct
ANSWER: D

QN=30 Which is NOT a characteristic of Critical thinking?

a. Skepticism
b. Group thinking
c. Examining assumptions
d. Uncovering biases
ANSWER: B

QN=31 What is the meaning of the word “Logic” in the Ancient Greek logike?
a. A process of questioning information and data
b. It means asking probing questions
c. The science or art of reasoning
d. It refers to using knowledge, facts, and data to solve problems
ANSWER: C

QN=32 Which of the following statements is NOT correct?

a. The word “Logic” comes from the Ancient Greek logike
b. “Logic” refers to the science or art of reasoning
c. “Logic” allows a person to evaluate arguments and reasoning
d. “Logic” cannot help to distinguish between good and bad reasoning
ANSWER: D

QN=33 What is the purpose of the critical thinker when asking “What is happening?”?
a. To gather the basic information and begin to think of questions
b. To see where the information come from and how it was constructed
c. To check if any information is missing
d. To know if other ideas or possibilities exist
ANSWER: A

QN=34 What is the similarity of Critical thinking and Problem-solving?

a. They both focus on identifying, selecting, defending solution
b. They both refer to using knowledge, facts, and data to solve problems effectively
c. They are efficient and rewarding process
d. They are fundamentally process of questioning information and data
ANSWER: B

QN=35 In order to “Define the problem”, which actions should we take?

a. Identify the problem, Identify facts, Provide examples, Organize the information
logically
b. Identify the problem, Identify facts, Identify your most important goals
c. Identify the problem, Provide as many supporting details as possible, Provide examples,
Organize the information logically
d. Identify the problem, Provide as many supporting details as possible, Identify your most
important goals, Gather information and facts
ANSWER: C

SESSION III
QN=1 Which is TRUE about long-term orientation culture
a. United States has a more long-term approach to life and results
b. If you work within a culture that has a long-term orientation, you
may need to place greater emphasis on reciprocation of greetings,
gifts, and rewards.
c. Long-term orientation is often marked by persistence, thrift and
frugality
d. All of these
ANSWER: C

QN=2 Which is TRUE about short-term orientation culture

a. Many countries in Asia value a short-term orientation
b. If you work within a culture that has a short-term orientation, you
may need to place greater emphasis on reciprocation of greetings,
gifts, and rewards
c. Short-term orientation is often marked by persistence, thrift and
frugality, and an order to relationships based on age and status
d. All of these
ANSWER: B

QN=3 “_______enables one individual or group to make the decisions that

 affect others, and to enforce control”
a. Power-from-within
b. Power-with
c. Power-over
d. Power-from-outside
ANSWER: C

QN=4 Which type of power can manifest itself when we stand, walk, and
speak.
a. Power-from-within
b. Power-with
c. Power-over
d. None of these answers
ANSWER: A

QN=5 “Arises from our sense of connection, our bonding with other human
beings, and with the environment” can be used to describe which type of
power.
a. Power-from-within
b. Power-with
c. Power-over
d. None of these answers
ANSWER: B

QN=6 “The power of a strong individual in a group of equals, the power not to
command, but to suggest and be listened to, to begin something and see
it happen” can be used to describe which type of power.
a. Power-from-within
b. Power-with
c. Power-over
d. None of these answers
ANSWER: B

QN=7 Which of the following idioms can be used to describe the relationship
between power and oppression.
a. A blessing in disguise
b. The best of both worlds
c. Get out of hand
d. Two sides of the same coin
ANSWER: D

QN=8 When does a person obtain the expert power?

a. Person A has higher status than person B
b. Person A has more expertise knowledge than person B
c. Person A group is bigger than person B
d. Person A has more friend than person B
ANSWER: B
QN=9 What are the possible behavior responses in the consequences of power?
a. Trustworthiness and betrayal
b. Complaint and compliance
c. Commitment and compliance
d. Trustworthiness and resistance
ANSWER: C

QN=10 Why being socially connected is an important way of dealing with

stress?
a. Because it’s easy to isolate yourself when you feel stressed
b. Because it helps you to maintain a normal routine
c. Because other people can give you good advices about your
problems
d. Because it can help distract you from your problems for a while
ANSWER: A

QN=11 When subordinates are under conditions of coercive power, which

following behavior responses are likely to be used?
a. Tolerance
b. Enthusiasm
c. Acceptance
d. Resistance
ANSWER: D

QN=12 According to the research on diversity, what makes diverse

groups/teams are better at decision-making and problem-solving?
a. Tend to focus more on facts
b. Less additional idea
c. More variety of personality
d. Has different belief
ANSWER: A

QN=13 What is the final best practice for boosting multicultural skills?
a. Developing cultural intelligence
b. Developing cognitive complexity
c. Developing cultural competence
d. Developing cross-cultural skills
ANSWER: B

QN=14 The common story that can be used to reflect individualistic cultures is?
a. Tom and Jerry
b. Spider-man
c. Superman
d. Mickey mouse
ANSWER: C

QN=15 Which of the following countries represent individualistic cultures?

a. Japan
b. Cuba
c. Vietnam
d. The United States
ANSWER: D

QN=16 Which of the following can be seen as positive sides of conflict?

a. Help individuals and group members grow and develop self-identities
b. Affect the social climate of the group and inhibit group cohesiveness
c. Making people divert energies away from the performance
d. Influence on stress and the psychophysical consequences of stress
ANSWER: A

QN=17 Which conflict-handling mode can be used when opponents with equal
power are committed to mutually exclusive goals
a. Avoiding
b. Competing
c. Compromising
d. Accommodating
ANSWER: C

QN=18 Which of the following are the five modes for conflict resolution
developed by Kenneth Thomas (1976)?
a. (1) competing, (2) collaborating, (3) compromising, (4) avoiding, and
(5) accommodating
b. (1) competing, (2) combination, (3) aggravating, (4) resistance, and (5)
ignore
c. (1) competing, (2) combination, (3) compromising, (4) avoiding, and
(5) accommodating
d. (1) competing, (2) collaborating, (3) aggravating, (4) resistance, and (5)
ignore
ANSWER: C

QN=19 What is the quickest and easiest solution to reduce conflict?

a. Physical separation
b. Use of rules and regulations
c. Third-party consultation
d. Confrontation and negotiation
ANSWER: A

QN=20 In the Leader Trait Research which trait includes strong analytical
abilities?
a. Self-confidence
b. Leadership motivation
c. Drive
d. Cognitive ability
ANSWER: D

QN=21 Which conflict-handling mode can be used when an issue is trivial, or

when more important issues are pressing
a. Avoiding
b. Competing
c. Compromising
d. Accommodating
ANSWER: A

QN=22 Which conflict-handling mode can be used when issues are more
important to others than yourself—to satisfy others and maintain
cooperation
a. Avoiding
b. Competing
c. Compromising
d. Accommodating
ANSWER: D
QN=23 Status can be defined as:
a. A person’s perceived level of importance or significance within a
particular context.
b. A result of power, with its roots in global colonialism and conquests
c. An action can deny certain groups jobs that pay living wages, can
establish unequal. can deny affordable housing, and the list goes on
d. None of these above
ANSWER: A

QN=24 Which power of the following exists when person B submits to person
A because B feels that A has a right to exert power in a certain domain?
a. Expert Power
b. Legitimate Power
c. Reward Power
d. Coercive Power
ANSWER: B

QN=25 Authority is another name of:

a. Expert Power
b. Legitimate Power
c. Reward Power
d. Coercive Power
ANSWER: B

QN=26 Coercive power is also referred to as:

a. Respect power
b. Team power
c. Discipline power
d. Punish power
ANSWER: D

QN=27 What is an example of Expert Power?

a. Professors presumably have power in the classroom because of their
mastery of a particular subject matter.
b. A supervisor has a right to assign work.
c. Salary and promotion among most blue-collar workers is based on a
labor contract, not a performance appraisal.
d. In many organizations, supervisors and managers really do not control
very many rewards.
ANSWER: A

QN=28 Reward Power exists when:

a. person A has power over person B because A can administer some form
of punishment to B.
b. person A gains power because A has knowledge or expertise relevant to
B.
c. when person B submits to person A because B feels that A has a right to
exert power in a certain domain
d. when person A has power over person B because A controls rewards
that B wants.
ANSWER: D

QN=29 Last stage in the model of the Conflict Process

a. Frustration
b. Conceptualization
c. Behavior
d. Outcome
ANSWER: D

QN=30 Of all the bases of power available to man, the power to hurt others is
possibly the most often used, most often condemned and most difficult
to control.
a. Reward Power
b. Coercive power
c. Referent Power
d. Legitimate Power
ANSWER: B

QN= 31 Which of the four key cultural differences could be considered offensive
by some?
a. Direct versus indirect communication
b. Accents and fluency
c. Differing attitudes toward hierarchy
d. Conflicting decision-making norms
ANSWER: A

QN=32 When one language is dominated in the group, what could happen to the
person who can't speak it?
a. Less competent in a group
b. Feel left out
c. Be seen as contributing less
d. All the above
ANSWER: D
QN=33 Which of the following provides a great advantage to the leader in their
relationships with teammates?
a. Authority to control teammates
b. Superior status
c. Cultural intelligence
d. Explicit in communication
ANSWER: C

QN=34 Which of the following intervention technique should be used

sparingly?
a. Adaptation
b. Structural
c. Managerial
d. Voluntary or involuntary removal
ANSWER: C

QN=35 When conflicts arise, what intervention technique should be used as a

last resort?
a. Adaptation
b. Structural
c. Managerial
d. Voluntary or involuntary removal
ANSWER: D

QN=36 Which traits are taking on increasing importance in the business world
today?
a. Multiculturalism and cultural intelligence
b. Verbal and nonverbal communication
c. Cultural intelligence and language
d. Style, pace, language and nonverbal communication
ANSWER: A

QN=37 When do the Conflicts of misperceived differences arise?

a. Reinforcing or weakening each other’s impact
b. Interpret each other’s actions or emotions erroneously
c. Differ over how to reach goals or pursue values
d. Hold totally different values or rank the same values in a significantly
different order
ANSWER: B

QN=38 What makes Relationship conflicts become hard to cope with?

a. Intimidate personal ego
b. Increased sense of self-worth
c. Misconception
d. People frequently aren’t admitted for what they are
ANSWER: D
QN=39 Which behavior people often DON’T display when they
are being deceptive
a. Reduction in eye contact while engaged in a conversation
b. Awkward pauses in conversation
c. Decreased rate of speech
d. Increased smiling
ANSWER: D

QN=40 The word “power” literally means:

a. “To be able to”
b. “The influence”
c. “The strength”
d. None of these answers
ANSWER: A

QN=41 Pay raises, promotions, desirable job assignments, more responsibility,

new equipment are example of:
a. Reward power
b. Legitimate
c. Expert Power
d. Coercive Power
ANSWER: A

QN=42 To use THIS power: Punish in private , Inform subordinates of rules

and penalties or this power can be used without jeopardizing personal
integrity
a. Reward power
b. Legitimate power
c. Evaluation criteria
d. Coercive power
ANSWER: D

QN=43 ____cultures focus on the needs of the nation, community, family, or

group of workers
a. Collectivist
b. Individualistic
c. Low-Power Distance
d. High-Power Distance
ANSWER: A

QN=44 These conflicts, which relate to questions about what choices to make in
a given situation, rest on differing views of the facts
a. conflicts of substance
b. Conflicts of process
c. Conflicts of misperceived differences
d. None of these
ANSWER: A

QN=45 First stage in the model of the Conflict Process

a. Frustration
b. Conceptualization
c. Behavior
d. Outcome
ANSWER: A

SESSION IV
QN=1 Which of the following reasons is sound justification for scheduling or
attending a group meeting?
a. You hate to write reports and memos
b. You prefer not to do the research yourself
c. You feel lost without colleagues
d. Group input and interaction are critical
ANSWER: D

QN=2 Which of the following answers depicts the 3 main elements of a

meeting?
a. structure, schedule, chairperson
b. conflict, cohesion, engagement
c. members, leaders, engagement
d. chairperson, agenda, minutes
ANSWER: A

QN=3 Which of the following criteria should NOT be considered when

determining who to invite to a meeting?
a. individuals who will be affected directly by the outcome
b. individuals who disagree or represent minority viewpoints
c. individuals who have the power to implement decisions
d. individuals who are uninvolved in the issues for discussion
ANSWER: D

QN=4 At what point in a business meeting should group members approve the
agenda and minutes?
a. right after the call to order
b. right after routine reports are shared
c. before the discussion of new business
d. right before final announcements by members
ANSWER: A

QN=5 The person in charge of conducting a meeting is the……….

a. group leader
b. dominator
c. chairperson
d. recorder
ANSWER: C

QN=6 All of the following strategies are for keeping a meeting moving at a
comfortable pace EXCEPT
a. Only begin the meeting until all important group members are present
b. Place a time limit on each agenda item
c. Stay focused on the meeting's goal
d. Schedule another meeting to discuss unfinished business
ANSWER: A

QN=7 Which of the following labels does NOT represent how member behavior
can disrupt a meeting?
a. loudmouth
b. whisperer
c. latecomer
d. summarizer
ANSWER: D

QN=8 Who is the meeting contributor?

a. sleeper
b. whisperer
c. latecomer
d. reporter
ANSWER: D

QN=9 The sentence "Let Nemo finish her point first, and then we'll hear other’s
opinions" can help a group deal with a member who is…….
a. loudmouth
b. whisperer
c. interrupter
d. quieter
ANSWER: C

QN=10 The written record of a group's discussion and activities is _____

a. a meeting minute
b. a report
c. an agenda
d. a note
ANSWER: A

QN=11 Which of the following is bad advice for group meeting?

a. The group should always use a 2/3 vote to ensure the majority rules
b. The group accepts the will of the majority even though some members
do not like that decision
c. The group follows an approved agenda that promotes orderly business
d. The group protects the rights of all members by guaranteeing everyone
the right to speak
ANSWER: A

QN=12 Meetings give members a ___________ that boosts their motivation to

implement group ideas and actions
a. real voice in decisions
b. chance to argue
c. time to relax
d. time to chat
ANSWER: A
MARK: 1
UNIT: 4
LO: 10
MIX CHOICES: Yes
QN=13 Which of the following is the best example of constructive feedback?
a. Not giving full attention to a customer gives the image that we don’t
think he or she is important.
b. I believe that using mobile phone for personal purpose during working
hours is not allowed in this company, but it seems like you do not see the
real benefit of this policy.
c. You are not paying attention to the customer when you are having a
conversation with someone else at the same time.
d. You were trained that you’ll make a more positive corporate impression
if you give the customer your complete attention.
ANSWER: A

QN=14 Which words below show emphasis?

a. Significantly, primarily, especially
b. But, however, by contrast
c. For example, to illustrate, like
d. First, second, last
ANSWER: A

QN=15 Which words should you use to when you want to give contrast ideas?
a. Significantly, primarily, especially
b. Nevertheless, however, by contrast
c. For example, to illustrate, like
d. First, second, last
ANSWER: B

QN=16 Which words should you use to when you want to add more ideas?
a. Furthermore, also, similarly
b. Nevertheless, however, by contrast
c. For example, to illustrate, like
d. Therefore, as a result, hence
ANSWER: B

QN=17 What are good advice for a meeting participants?

a. become angry for no good reason
b. demand much more information than is needed
c. offer much more information than is needed
d. demonstrate professionalism in your verbal and nonverbal interactions
ANSWER: D

QN=18 Which is TRUE about persuasion?

a. Persuasion is an act or process of presenting arguments to move,
motivate, or change your audience
b. Persuasion can be implicit or explicit and only have positive effects
c. Persuasion is forcing people to do as your request
d. Persuasion is an act of leader giving order to followers without
 considering their will
ANSWER: A

QN=19 Which of Maslow's Hierarchy of Needs is primarily met when someone

joins an exclusive club or is elected as leader of a prestigious group?

a. Physiological
b. Esteem
c. Love and belonging
d. Safety
ANSWER: B

QN=20 Which of Maslow's Hierarchy of Needs is primarily met when a

neighborhood watch group forms to deter crime in the community?

a. Physiological
b. Esteem
c. Love and belonging
d. Safety
ANSWER: D

QN=21 Which is FALSE about Maslow hierarchy of needs?

a. Maslow's basic need is safety need.

b. Maslow's Hierarchy of Needs ranks critical needs in the following order:

physiological, safety, belongingness, esteem, and self-actualization

c. Maslow's basic need is physiological need.

d. Maslow's Hierarchy of Needs includes control, inclusion, and affection
needs.

ANSWER: D

QN=22 Reasons for us to engage in communication are all below EXCEPT

a. Dominate people for personal benefits
b. Understand communication context
c. Understand our identity
d. Meets our need
ANSWER: A
MARK: 1
UNIT: 4
LO: 9
MIX CHOICES: Yes

QN=23 Laura has an important meeting tomorrow to present her solution to the
city People Committee about improving students’ life. Which of the
following is good advice for her to prepare herself for the presentation?
a. Use emotional appeals
b. Simplify the students’ problems to make the solution look easy
c. Hide numbers and facts if the committee do not ask
d. Prepare the presentation with relevant data and rehearsal the speech
carefully
ANSWER: D

QN=24 To produce a good opening in a persuasive message, you should keep it

a. Neutral
b. Negative and impersonal
c. Impersonal
d. Positive and personal
ANSWER: D

QN=25 When conducting a meeting, you should

a. Be bold and honest, not afraid to hurt people’s feeling
b. Get every team member to voice out their feeling and opinions
c. Make it as short as possible because time is gold
d. Favor relationships
ANSWER: B

QN=26 At the end of a meeting, you should

a. Ask a lot of questions to test the team members’ understanding of the
discussion
b. Be brief and recapture the key points
c. Be the first to leave the meeting room
d. Take group photo and have conversation with members to build personal
relationships with them
ANSWER: B

QN=27 Eye contact with your team members can be maintained by

a. always looking at a few people
b. always looking at your favourite people
c. always looking at the nearest people
d. looking at every individual in a regular pattern
ANSWER: D

QN=28 You may maintain less eye contact with audiences who are…
a. very interested in your presentation
b. not showing interest in your presentation
c. want to ask questions
d. new to your team
ANSWER: B

QN=29 In a communication transaction, feedback represents

a. a group's physical and psychological environment.
b. anything that interferes with or inhibits effective communication.
c. the media through which group members share messages.
d. the response or reaction to a message.
ANSWER: D

QN=30 On her way to an important Friday morning meeting, Susan observes one
of the people she supervises speaking harshly to a customer. Susan
knows she must offer constructive feedback to the employee, so she
decides to
a. concentrate more on her verbal than on her nonverbal message
b. minimize the impact of her criticism by speaking in general terms
c. speak to the employee early Monday morning
d. stress the benefits the receiver will gain by modifying his/her behavior
ANSWER: D

QN=31 Which type of feedback requests confirmation or clarification of a

message, and is often expressed in the form of a question?
a. Evaluative
b. Interpretive
c. Supportive
d. Probing
ANSWER: B

QN=32 Which type of feedback communicates encouragement in response to a

message?
a. Evaluative
b. Interpretive
c. Supportive
d. Probing
ANSWER: C

QN=33 Which type of feedback communicates sympathy and empathy for the
source of the message?
a. Evaluative
b. Interpretive
c. Supportive
d. Understanding
ANSWER: D

QN=34 The best way to convey friendliness is to……

a. smile
b. speak slowly
c. tell a joke
d. use a tone of importance
ANSWER: A

QN=35 David has just been given the task of delivering an oral presentation to
the marketing department of the organization he joined two months ago.
The first thing David should do is……….
a. analyze the audience
b. determine the purpose of the presentation
c. draft an outline
d. gather supporting data
ANSWER: B

QN=36 Michelle is new staff of Marketing department in FPT Software company.

Her manager told her to prepare a report to review activity of the
department in the last 3 months.
Which type of report is that?
a. Progress
b. Financial
c. Feasibility
d. Needs assessment
ANSWER: A
QN=37 Susan is a new staff of IT team 3 in FPT Software company. Her senior told
her to prepare a report to instruct their Japanese customer how the new
app works.
Which type of report is that?
a. Technical
b. Financial
c. Feasibility
d. Needs assessment
ANSWER: A

QN=38 When preparing report content, you should ask all of the questions below
except
a. Whom the report is about and/or prepared for?
b. What was done, what problems were addressed, and the results, including
conclusions and/or recommendations?
c. Where the subject studied occurred?
d. How much do your manager pay you to write the report?
ANSWER: D

QN=39 What is abstract in a report?

a. Title fly
b. Key words to introduce the research topic
c. Introduction part
d. Include aims and outcome of the research
ANSWER: D

QN=40 What are included in a report abstract?

a. Highlight topic, methods, data, and results
b. A list of the main parts of the report
c. Label, report, features title, author
d. Methodology
ANSWER: A

QN=41 The solution to a research problem is presented in the report as a part of

the
a. appendix
b. conclusion
c. recommendation
d. findings
ANSWER: C

QN=42 Which of the following is the best example of constructive feedback?

a. Your proposal is disorganized, contains computational errors, and is a
writing disaster.

b. You aren’t paying attention to the customer when you are having a
conversation with someone else at the same time.

c. Why can’t you stay focus? It is only 10 o’clock in the morning.

d. All the elements of a good proposal are here; they just need to be
reordered. By placing the strongest element first, we can capture and
hold the reader’s attention.

ANSWER: D

QN=43 Which of the following statements is NOT true of performance appraisals?

a. They may be written directly or indirectly, depending on the situation.
b. They may include humor if audience analysis dictates it will be well
received.
c. They should be brief.
d. They should include factual evidence of strong or weak performance.
ANSWER: B

QN=44 The disadvantage of written messages is that they

a. Can have legal value.
b. Can be revised and edited to ensure they adhere to the principles of
business communication.
c. Can be reread and studied, which is important if a message is long, is
complex, or has been written in anger.
d. Can be viewed as being more formal, in part because they are permanent.
ANSWER: D

QN=45 Which of the following should be a consideration in determining the

formality of a goodwill message?
a. Cost
b. Timeliness in sending the message
c. Length of message
d. Familiarity with the receiver
ANSWER: D

QN=46 How should the saying “your understanding was wrong” can be
paraphrased into a more positive way?
a. I already explained the case for you more than 3 times.
b. Are you sure about the fact?
c. I can only see mistakes in this.
d. Let us review the facts.

QN=47 When writing an email, you should consider your receiver’s educational
level and knowledge of the message topic. If your receivers do not work
in the same industry with you, you are recommended to use ….
a. technical words
b. nontechnical words
c. words that you know
d. English
ANSWER: B

QN=48 Which sentence below effectively conveys a positive attitude?

a. Our professional staff will repair your laptop.
b. The store will not open until 10am.
c. I regret to advise that we must the refund request for your keyboard.
d. You cannot be enrolled in your courser course.
ANSWER: A

QN=49 How can you demonstrate sensitivity to a partner's culture?

a. Avoid discussing any cultural differences
b. Mimic the partner's mannerisms perfectly
c. Start formally before becoming informal
d. Begin informally to help establish rapport
ANSWER: C

QN=50 In order to make good impression to achieve the message goals, positive
words convey optimism and confidence are
a. Disapprove, impossible, obnoxious
b. Deny, hateful, not
c. Contradict, fault, unable
d. Favorable, compliment, answerable
ANSWER: D
 SESSION V
QN=1 The most important part of an application letter is the
a. action-promoting close
b. attention-getting opening
c. logical explanation
d. summary of qualifications
ANSWER: D

QN=2 How should you best respond to interview questions?

a. Be enthusiastic, honest, sincere, and state your accomplishments in a specific
and positive manner.
b. Embellish your achievements and accomplishments to make sure the employer
remembers them.
c. Say that your achievements and accomplishments are detailed on your
resume.
d. Use caution when describing what you have accomplished so you will not
appear to be bragging on yourself.
ANSWER: A

QN=3 Which of the following interview questions is a behavioral question?

a. Where do you want to be in the next five years?
b. What type of work environment, structured or unstructured, is your most
productive work setting?
c. You are younger than most people you will supervise. Do you think that is a
problem?
d. Tell an experience of a time when you faced a major problem in group projects
and how have you dealt with it?
ANSWER: D

QN=4 When developing an application letter, which of the following should not be
added in the opening of the letter?
a. The name of your referee who introduced this job to you
b. Your knowledge about the position or the company
c. Reasons why you find this position interesting
d. Your most significant accomplishments
ANSWER: D

QN=5 Which questions below that a job applicant should prepare to ask during an
interview?
a. Please describe the normal routine of this position in a typical day?
b. How can I gain promotion?
c. When do you expect to make a hiring decision as it is said in the recruitment
advertisement that this position is in urgent need?
d. How much is the salary?
ANSWER: A

QN=6 “I am the first person in my family to complete a Bachelor degree; and now
that I have finished my education, I want to give something back to my family
by getting a good job with a company like yours. I worked part time while
attending school, so I have work experience at food stores. I am a hard worker;
I grew up on the farm and could drive any kind of machinery.”

This part of an application letter to software developer position is not effective

because_______
a. It uses impersonal salutation.
b. It does not relate to the company needs.
c. It conveys negative tones.
d. It provides the family background of the applicant.
ANSWER: B

QN=7 In a job interview, which of the following answers is most appropriate to

answer the question “Are you planning a family in the near future?”
a. I suppose everyone has a family plan in their own way. What will be will be!
b. May I not answer this over personal question?
c. As an active person in the young generation, I am quite open to this issue, I am
working hard to support my parents first, and then I gaining a high social status
for my future children.
d. Currently I am focused on my career. Although having a family is always a
possibility, it is not a priority at the moment.
ANSWER: D

QN=8 Examples of communication challenges in a global environment are

a. Not understanding cultural differences
b. Differences in time
c. Words that have different meanings and connotations and different language
d. Differences in calling each other by first name or family name
ANSWER: C

QN=9 Which of the following is NOT a requirement of a valid contract?

a. Written on a contract form
b. Competency of parties
c. Offer and acceptance
d. Legal subject matter
ANSWER: A

QN=10 When being asked “please tell us your strengths?” in a job interview, what
should you focus on in your answer?
a. Tell about your academic awards, your successful school projects.
b. Tell about your two key personal qualifications.
c. Tell your work-related accomplishments, mention how your previous
supervisor or manager have pleased with your work performance.
d. Tell about your skills and knowledge and explain how they satisfy the job
requirements.
ANSWER: D

QN=11 Which of the following is NOT the reason for leaders to enable a broader
social-connectedness between employees in the workplace?
a. Psychological wellbeing is at risk, as is cognitive performance, if people can't
socialise at work
b. People with broad organisational knowledge that people like collaborating with
seem to add the most value
c. The act of socialising with other people on a regular basis is increasingly being
seen as necessary for maintaining and increasing the information highways
within the brain. It helps people think better.
d. People with friends at work tend to be happier and more productive
ANSWER: D

QN=12 When doing business in a diverse global environment, you will want to adopt
an open, respectful attitude toward cultural differences of others by doing all
of the following except_____
a. accept other people’s needs for indirectness in communicating as in Asia.
b. open to understanding and be respectful of the different ways people of other
cultures think and feel.
c. sense that your own culture represents one way—and not the only way—to
believe and to do things.
d. rush to an early judgment about the way a business deal is going.
ANSWER: D

QN=13 In order to make good impression, positive words convey optimism and
confidence are
a. regret, sorry, terror
b. trouble, unable, happy
c. wrong, obnoxious, yes
d. willing, thank, appreciate
ANSWER: D

QN=14 Nonverbal behavior that reflects positive attitude is _____

a. moving your knees and your feet toward to door
b. looking at your watch
c. playing with your jewelry
d. leaning your body toward the person with whom you are conversing
ANSWER: D

QN=15 When you conduct a job campaign to obtain employment. After analyzing your
qualifications and job preferences, you will _____
a. start an interview for a job
b. obtain information about employment opportunities
c. email cover letter to potential companies
d. go to gym to prepare good health and appearance for the job interview
ANSWER: B
QN=16 When analyzing your qualifications and job preferences, you will look into your
most positive attributes including
a. your achievements, background, soft skills, professional referees
b. your strengths, weaknesses, interests, skills
c. your accomplishments, education, experience, and personal traits
d. your awards, education, qualifications, hobbies
ANSWER: C

QN=17 When analyzing job preferences, which of the following questions is not
necessary to consider?
a. Do you like working indoors, outside an office environment, or in varied work
environments?
b. Do you want to work in a large company with a structured work environment, or
do you prefer a small or less-structured company?
c. Do you want to work alone, working with other people or being in charge?
d. Do you want to work in a comfortable and open environment with people who
share the same hobbies and personal life with you?
ANSWER: D

QN=18 The resume opening should include a

a. heading, job or career objective, and a summary of your qualifications.
b. section with information for contacting your references.
c. summary of education.
d. list of special skills, honors, and activities.
ANSWER: A

QN=19 The primary purpose of networking contacts is to

a. ask for their help in finding a job.
b. ask them to serve as a reference for your resume.
c. leave a resume with them.
d. seek their guidance and advice.
ANSWER: D

QN=20 For new college graduates with limited experience, the preferred number of
pages for a resume is
a. one.
b. two.
c. three.
d. four.
ANSWER: A

QN=21 Which of the following interview questions is a behavioral question?

a. Do you like to work alone or with other people?
b. Give me an example of a situation in which you were successful (or
unsuccessful) in motivating someone.
c. What does teamwork mean to you?
d. What is your greatest weakness?
ANSWER: B

QN=22 An interview question that asks about one of your weaknesses would be
answered best by
a. admitting the weakness.
b. asking if it is necessary to talk about weaknesses.
c. naming a weakness and turning it into a strength.
d. saying that you do not have any weaknesses.
ANSWER: C

QN=23 Which sentence below is unbiased?

a. Our white boss is going to deliver a speech.
b. Mrs. Nancy is going to deliver a speech.
c. The Jewish lady is going to deliver a speech.
d. Mr. Nando, our city senior, is going to deliver a speech.
ANSWER: D

QN=24 Which of the following is the best content for an answer to the interview
question, “What do you consider your strengths?”
a. Cite your academic record and achievements
b. List 3 specific abilities that you have and explain how they have served you in
the past
c. Refer to your work-related accomplishments
d. Relate your skills and knowledge to the job requirements
ANSWER: D

QN=25 What is career development?

a. It’s a lifelong process in which we become aware of, interested in,
knowledgeable about, and skilled in a career.
b. It’s a key part of human development as our identity forms and our life
unfolds.
c. It’s a development process that varies from person to person on the life
journey to discover themselves.
d. All are correct
ANSWER: D

QN=26 What are the four cyclical steps of the career roadmap identifies?
a. Know yourself, Explore and choose options, Gain knowledge and experience,
Put it all together: the job search process
b. Know yourself, Increase income, Gain more business relationship, Put it all
together: the job search process
c. Know the job market, Know leadership, Explore and choose options, Improve
living standard of self and family
d. Know employees’ requirement, Explore your passion, Gain money, Gain social
relationship
ANSWER: A
QN=27 Which of the following is incorrect about resume?
a. A résumé is a “selfie” for business purposes.
b. It is a written picture of who you are—it’s a marketing tool, and a promotion of
you as an ideal candidate for any job you may be interested in
c. The word résumé comes from the French word résumé, which means “a
summary.”
d. Resume is to show to your family what you do for a living.
ANSWER: D

QN=28 Which of the following is optional in a resume?

a. Work experience
b. Education background
c. Job-related skills
d. Hobbies/interests
ANSWER: D

QN=29 What should you put in the Education part in a resume?

a. academic degrees, professional development, certificates, internships
b. most recent jobs you have experience; include the title of the position,
employer’s name, location, employment dates
c. 5–10 skills you have gained in your field
d. Personal contact
ANSWER: A

QN=30 What should you put in the Work experience part in a resume?
a. Academic degrees, professional development, certificates, internships
b. Most recent jobs you have experience; include the title of the position,
employer’s name, location, employment dates
c. 5–10 skills you have gained in your field
d. Personal contact
ANSWER: B

QN=31 What should be written in the Personal Information part in a resume?

a. Email and phone number
b. Health issue
c. Religious belief
d. Gender, height, weight
ANSWER: A

QN=32 What can a student put in his or her cover letter?

a. GPA
b. Soft skills
c. Volunteer works
d. All are correct
ANSWER: D
QN=33 Which of the following advice is NOT suitable for a job interview?
a. Review job description
b. Be confident
c. Come prepared
d. Dress casually
ANSWER: D

QN=34 Which of the following advice is NOT suitable for a job interview?
a. Research the company
b. Research other companies in the same industry
c. Practice answer questions about the job
d. Practice answer questions about personal life
ANSWER: D

QN=35 What should you do right after a job interview?

a. Do nothing
b. Wait patiently for the HR department to call you
c. Send an email to HR department asking about the result of the interview
d. Send thank you email to the interviewer
ANSWER: D

QN=36 Below are questions that a job applicant should prepare to ask during an
interview EXCEPT
a. What are the major responsibilities of the job?
b. Please describe the normal routine of this position?
c. How is job performance evaluated and how often?
d. How much can the company pay me?
ANSWER: D

QN=37 Who do potential employers consider references from as the best type of
references?
a. Your friends
b. Your lecturers or your previous manager
c. Your family
d. Your best friends
ANSWER: B

QN=38 Choose the best answer for the interview question “How old are you?”
a. Old enough to have the knowledge to do the job well but not too old to be
excited about continuing to improve and do it better.
b. 22 years old.
c. Old enough to take this job.
d. My age is written in my resume. I am a very young, active, energetic person.
ANSWER: A
QN=39 An interviewer may intentionally challenge you by asking difficult questions
to ………..
a. see how you handle different situations.
b. see you panic.
c. show you the working environment can be stressful.
d. avoid being friendly.
ANSWER: A

QN=40 What is good advice to communicate effectively in a job interview?

a. Using jargon
b. Rambling
c. Keep eye contact
d. Over friendly
ANSWER: C