Name: Azeem Mohammed

[email protected]
412-405-1206

Linux/Windows/Application Support Engineer

SUMMARY

● Extensive 10 years of experience in Linux System Administration/Windows System

Administration/VMware Virtualization.
● Proficient in Windows Server management, including Windows Server 2012 R2, 2016, and
2019; skilled in Active Directory, Group Policy, and Windows Server Update Services
(WSUS).
● Advanced skills in VMware virtualization technologies, including VMware vSphere 5.5 to 6.7,
VMware ESXi, and VMware vCenter, with a focus on virtual machine (VM) deployment,
configuration, and optimization.
● Demonstrated ability in automating tasks using scripting languages such as Bash,
PowerShell, and Python for system administration and operational efficiency.
● Solid background in managing network services like DNS, DHCP, and VPN on both Linux and
Windows platforms.
● Designing and implementing cloud storage solutions using AWS S3, EBS, and EFS.

● Experience in RHEL LEAPP for automating system upgrades.

● Expertise in configuring and maintaining Apache and Nginx web servers, including SSL/TLS
setup, virtual hosting, and performance tuning on Linux systems.
● Configure and manage Infinidat storage systems using Linux and Ansible.

● In-depth knowledge of database administration, particularly with MySQL and Microsoft SQL
Server, including performance tuning, replication, and backup strategies.
● Proven track record in implementing and managing server security, including firewall
configurations, intrusion detection systems, and regular security patching.
● Proficient in cloud technologies, particularly AWS and Azure, encompassing services like
EC2, RDS, S3, Azure Virtual Machines, and Azure Active Directory.
● Skilled in containerization technologies, including Docker and Kubernetes, with experience in
container deployment, orchestration, and scaling.
● Experience in setting up and managing storage solutions, including SAN, NAS, and cloud
storage, with a focus on data redundancy and disaster recovery planning.
● Adept in monitoring tools such as Nagios, Zabbix, and SolarWinds, including custom script
integration for specialized monitoring requirements.
● Familiarity with configuration management tools such as Ansible, Puppet, and Chef, used for
automating server configuration and maintaining desired state configurations.
● Hands-on experience with network and server hardware, including setup, configuration, and
troubleshooting of routers, switches, and server hardware from Dell, HP, and Cisco.
● Strong understanding of ITIL practices, particularly in areas of incident management, change
management, and problem resolution processes.
● Skilled in documentation, with a focus on creating clear, concise, and detailed technical
documents, standard operating procedures (SOPs), and system configuration records.
● Proactive in staying current with technological advancements, including attending relevant
conferences, workshops, and webinars, and pursuing continuous learning through
certifications and courses.
● Excellent problem-solving skills, with a track record of diagnosing and resolving complex
system issues, minimizing downtime, and improving system performance.
● Proficient in project management methodologies, having successfully led and completed
multiple IT infrastructure projects on time and within budget.
● Experience in virtual desktop infrastructure (VDI) solutions, including Citrix XenDesktop and
VMware Horizon, focusing on deployment, configuration, and user support.
● Demonstrated ability in managing email servers and collaboration tools, including Microsoft
Exchange Server and Office 365, with emphasis on mail flow, spam filtering, and user
management.
● Proven ability in network security, including understanding of VPN configurations, SSL/TLS
encryption, and implementation of security best practices in network design.
● Hands-on experience with enterprise-level firewalls and security appliances from vendors like
Cisco, Juniper, and Fortinet, including rule configuration and network traffic analysis.
● Skilled in capacity planning and performance tuning for both physical and virtual
environments, ensuring optimal utilization of resources and system responsiveness.
● Proficient in the deployment and management of VoIP solutions, including configuration and
maintenance of PBX systems and SIP trucking.
● Create documentation and provide training to support teams on the upgraded RHEL systems
and the automation tools used.
● Automating cloud storage provisioning and management with Ansible playbooks.

● Experience in compliance and regulatory standards relevant to IT infrastructure, including

GDPR, HIPAA, and PCI-DSS, ensuring adherence to legal and industry-specific requirements.

TECHNICAL SKILLS

Operating Systems Red Hat Linux (RHEL)7/6.x/5.x, ESXI, OEL 7.x/6.x/5.x, UBUNTU, Solaris
5.3/6.1/7.1/7.2, Windows 2003,2008, 2016
Application Servers
Tomcat, Apache, IBM RSA/WAS, WebLogic, SMS, Splunk, SCCM, SCOM, SNMP
Volume Manager Veritas Volume Manager, LVM
Monitoring Tools Grafana, Splunk, Open management, One view, HP SIM, Cloud Watch
Network Protocols Communications: TCP/IP, UDP and IPX/SPX.
Application: HTTP, FTP, SMTP, DHCP, POP3, IMAP, DNS.
Network: SNMP, ICMP, TELNET, SSH and Putty.

Scripting Bash Scripting, PowerShell Script

Build Tools MAVEN
Automation Tools Ansible, Puppet
Cloud Technologies: Amazon Web Services

EDUCATION
● Bachelor of Engineering from Osmania University - 2013

● Master of Science from Texas A & M University – 2015

● CKA(Certified Kubernetes Administrator) Certified

PROFESSIONAL EXPERIENCE

FedEx – Pittsburgh PA
Nov 2021 – Present
Infrastructure Support (Linux/VMware/Windows/AWS)

● Provisioned, configured, and maintained Linux servers within the infrastructure, ensuring
optimal performance and security.
● Managed VMware virtualization platform, including installation, configuration, and
troubleshooting of virtual machines.
● Administered Windows Server environments, handling tasks such as user management,
group policy, and Active Directory maintenance.
● Implemented and maintained AWS cloud services, including EC2 instances, S3 storage, and
VPC networking.
● Manage data replication and backup strategies using Infinidat tools.

● Monitored system performance, identifying and resolving issues to minimize downtime and
ensure high availability.
● Monitoring and optimizing cloud storage performance and cost.

● Automated RHEL LEAPP upgrades by scripting pre-upgrade checks and post-upgrade

validations, ensuring minimal downtime.
● Experience in Implementing Configuration Management tools like Puppet, Chef and Ansible.
And used for Application Deployments & Environment configuration.
● Conducted regular backups and disaster recovery tests to ensure data integrity and business
continuity.
● Developed and maintained comprehensive documentation of system configurations,
procedures, and change management activities to ensure consistency and knowledge
transfer.
● Implemented security measures, including firewalls, intrusion detection systems, and regular
vulnerability assessments, to protect against external and internal threats.
● Collaborated with development teams to support DevOps practices, using tools like Jenkins
for continuous integration and deployment.
● Continuously improve and enhance the automation processes by identifying areas where
manual intervention can be reduced or eliminated.
● Collaborate with the infrastructure team to understand the existing RHEL environment and the
upgrade requirements using LEAPP.
● Good hands-on Building Build kite Pipelines to create Azure infrastructure from GitHub repos
containing Terraform code.
● Handled incident response and troubleshooting for critical infrastructure issues, providing
timely resolution to minimize downtime and business impact.
● Configured servers, services, service groups, monitors, VIP (virtual IP) on CITRIX. Worked on
F5 for load balancing.
● Troubleshooting cloud storage issues and coordinating with cloud support.

● Conduct regular audits and compliance checks on storage environments using Infinidat.

● Configured and managed storage solutions, including NAS and SAN, ensuring efficient data
storage, retrieval, and redundancy.
● Participated in on-call rotation, providing 24/7 support for critical infrastructure issues and
ensuring swift resolution.
● Conducted regular training sessions for junior team members, fostering a culture of
continuous learning and skill development within the team.
● Collaborated with vendors and external support teams to resolve complex infrastructure
issues and to stay informed about the latest industry trends and best practices.
● Managed load balancing and clustering for high-availability systems, ensuring seamless
failover and minimal service disruption.
● Automated routine administrative tasks using scripting languages such as Bash, Python, and
PowerShell to improve efficiency and reduce manual errors.
● Collaborated with cross-functional teams to plan and execute infrastructure projects, such as
server upgrades and migrations.
● Experience with scripting (Shell/PERL) Experience in application design using design patterns
Javascript, SOAP, REST and Webservices.
● Provision infrastructure across AWS workloads by utilizing Terraform Enterprise.

● Assisted in the development and implementation of security policies and procedures to protect
against cyber threats.
● Provided technical support and troubleshooting assistance to end-users and other IT teams.

● Documented system configurations, procedures, and best practices to ensure knowledge

sharing and compliance with industry standards.
● Environment: Linux (CentOS, Ubuntu), Windows Server 2019, VMware ESXi, vSphere,
vCenter, Amazon Web Services (AWS), EC2, S3, RDS, VPC, Nagios, SolarWinds, Active
Directory, Group Policy, PowerShell, Jenkins, NAS, SAN, Bash, Python, Firewalls, Intrusion
Detection Systems, Load Balancers, Routers, Switches, VMware Clustering.

BNY MELLON – Pittsburgh PA

Jan 2018 – Nov 2021
Production Support Engineer (Linux/windows)

● Managed and maintained production environments on both Linux and Windows platforms,
ensuring seamless operation of critical systems.
● Provided timely resolution to incidents and problems, employing advanced troubleshooting
techniques to identify root causes and implement effective solutions.
● Collaborated with cross-functional teams to deploy and configure new applications and
services, ensuring compatibility with existing infrastructure.
● Implemented monitoring and alerting systems to proactively identify and address potential
issues before they impact production environments.
● Optimized Redis configurations, data structures, and queries to improve performance and
reduce latency.
● Documenting procedures and maintaining cloud storage architecture diagrams.

● Leverage data visualization tools such as Splunk and ELK to analyze logs and monitor the
upgrade process, ensuring successful completion.
● Develop scripts or automation tools to automate the upgrade process, ensuring that all
necessary prerequisites and dependencies are met.
● Experience in setting up CI/CD pipeline integrating various tools with Cloud Bees to build and
run Terraform jobs to create infrastructure in AWS.
● Responded to service requests and inquiries from internal stakeholders, providing technical
support and guidance as needed.
● Developed and maintained documentation for systems, processes, and procedures, ensuring
accuracy and accessibility for future reference.
● Collaborated with development teams to support continuous integration and deployment
processes, facilitating smooth and efficient software releases.
● Performed root cause analysis for system outages and incidents, documenting findings and
implementing preventive measures to avoid recurrence.
● Coordinated with network teams to ensure seamless connectivity and optimal performance of
network services like DNS, DHCP, and VPN on Linux and Windows platforms.
● Managed virtualization environments using tools like VMware and Hyper-V, optimizing
resource allocation and ensuring efficient operation of virtual machines.
● Collaborated with cross-functional teams to troubleshoot complex issues spanning multiple
systems and applications.
● Managing cloud storage configurations and access policies using IAM roles and policies.

● Facilitated the migration of applications and data between servers and environments, ensuring
minimal disruption to business operations.
● Actively participated in on-call rotation, providing timely responses to critical issues outside of
normal business hours.
● Conduct testing and validation of the automation tools to verify their functionality and
correctness.
● Worked with Terraform to create AWS components like EC2, IAM, VPC, ELB, Security
groups.
● Assisted in the planning and execution of data center operations, including server rack setup,
cabling, and hardware installations and upgrades.
● Participated in on-call rotation schedule to provide 24/7 support for production systems,
responding promptly to critical incidents and emergencies.
● Contributed to the planning and execution of disaster recovery and business continuity
strategies, minimizing downtime and data loss risks.
● Environment: Linux, Windows, Monitoring and Alerting Systems, Patch Management, Disaster
Recovery, Business Continuity, Linux, Windows Server 2016, Bash, PowerShell, VMware,
Hyper-V, Nagios, SolarWinds, DNS, DHCP, VPN, Apache, MySQL, PHP, Git, Jenkins,
Ansible, Docker, Kubernetes, AWS, Azure, Office 365, Active Directory, SCCM, IIS, SQL
Server 2014, Oracle Database 12c, Python, Java, C++, Visual Studio 2017, Eclipse, JIRA,
Confluence, Bitbucket
PPL – Pittsburgh PA
Jan 2015 – Dec 2017
System Engineer VMware/AWS

● Implemented and managed VMware vSphere infrastructure, including ESXi hosts, vCenter
Server, and virtual networking components.
● Configured and maintained VMware High Availability (HA) and Distributed Resource
Scheduler (DRS) for optimal resource utilization and availability.
● Designed and deployed virtual machine templates and automated provisioning processes
using VMware vSphere templates and Power CLI scripts.
● Performed capacity planning and resource optimization to ensure efficient utilization of
VMware infrastructure resources.
● Performing capacity planning and forecasting for cloud storage needs.

● Monitor the upgrade progress and troubleshoot any issues that may arise during the process.

● Built CI/CD pipelines for integrating, testing and deploying application stacks to Cloud
Platforms, using Git, Jenkins, Docker, Kubernetes, Ansible and Terraform.
● Conducted regular performance monitoring and troubleshooting of virtualized environments to
identify and resolve performance bottlenecks.
● Troubleshoot and resolve storage-related issues, collaborating with support when needed
using Infinidat tools.
● Implemented backup and disaster recovery solutions for virtualized environments using
VMware Data Protection and VMware Site Recovery Manager.
● Collaborated with cross-functional teams to plan and execute VMware infrastructure upgrades
and patch management activities.
● Collaborate with security teams to ensure compliance with security standards during the
upgrade process.
● Provided technical support and troubleshooting assistance to end-users and IT teams for
VMware-related issues.
● Conducted regular security assessments and implemented security best practices for VMware
infrastructure components.
● Assisted in the migration of on-premises workloads to the AWS cloud platform using AWS
Migration Hub and AWS Server Migration Service.
● Designed and implemented AWS Virtual Private Cloud (VPC) environments with appropriate
network segmentation and security controls.
● Deployed and managed AWS EC2 instances, EBS volumes, and S3 buckets to support
various application workloads.
● Configuring and managing cloud storage replication for high availability and disaster recovery.

● Designed and implemented strategies for high availability and fault tolerance to ensure Redis
instances are resilient to failures.
● Configured and managed AWS Auto Scaling groups to dynamically scale AWS resources
based on demand.
● Implemented AWS Identity and Access Management (IAM) policies and roles to control
access to AWS resources.
● Developed and maintained infrastructure as code using AWS CloudFormation templates and
Ansible playbooks.
● Expertise in Installing and configuring Terraform and building the infrastructure using
Terraform Configuration file.
● Collaborated with development teams to optimize application performance and availability on
the AWS platform.
● Conducted regular cost optimization reviews and implemented cost-saving measures for AWS
resources.

● Environment: VMware vSphere, ESXi, vCenter Server, VMware High Availability (HA),
VMware Distributed Resource Scheduler (DRS), VMware Data Protection, VMware Site
Recovery Manager, Power CLI, AWS Migration Hub, AWS Server Migration Service, AWS
Virtual Private Cloud (VPC), AWS EC2, AWS EBS, AWS S3, AWS Auto Scaling, AWS IAM,
AWS CloudFormation, Ansible.

Genesis Informatics India Pvt. Ltd Hyderabad India

April 2013 – Dec 2013
System Admin

● Managed and maintained Windows Server and Linux CentOS environments, ensuring high
availability and optimal performance of various server applications.
● Administered Active Directory services, including user account management, group policy
creation and implementation, and domain-level security configurations.
● Configured and managed VMware ESXi 5.5 virtualization environments, optimizing resource
allocation for virtual machines to enhance system efficiency.
● Implemented and monitored network security measures, including firewall configurations,
intrusion detection systems, and regular security patch updates to protect system integrity.
● Deployed and managed Microsoft Exchange Server overseeing email server operations,
mailbox management, and ensuring secure and efficient email communication.
● Conducted regular backups using Symantec Backup Exec ensuring data integrity and
recovery capabilities in case of system failures or data loss incidents.
● Documented system configurations, routine procedures, and troubleshooting guidelines to
create a comprehensive knowledge base for IT staff.
● Collaborated with external vendors and service providers to procure hardware and software
solutions, negotiating contracts to align with budget constraints and organizational needs.
● Developed and implemented disaster recovery plans, ensuring minimal downtime and swift
restoration of services in case of emergencies.
● Performed routine network maintenance tasks, including switch and router configurations, to
ensure optimal network performance and reliability.
● Conducted IT audits to assess system compliance with industry standards and regulations,
implementing necessary changes to adhere to best practices and legal requirements.
● Monitored system performance using tools like Nagios and Cacti, identifying and addressing
potential issues before they escalated into major problems.
● Collaborated with the IT team to plan and execute infrastructure upgrades and migrations,
ensuring minimal disruption to business operations.
● Managed access controls and permissions, ensuring that users had appropriate access to
network resources and data in accordance with company policies.
● Participated in on-call rotation, providing after-hours support for critical system issues and
ensuring continuous system availability.
● Environment: Windows Server Linux CentOS, Active Directory, VMware ESXi 5.5, Microsoft
Exchange Server, Symantec Backup Exec SQL Server Firewall configurations, Intrusion
Detection Systems, Network switches, Routers, Nagios, Cacti.

JAF Software & Telecom Services Pvt Ltd Hyderabad India

April 2012 – April 2013
System Admin
● Installed and administration of windows and Linux (Centos, Ubuntu, and Red hat) servers.

● Troubleshooting booting related issues, creating boot records, working with system
maintenance mode, recovering root password, fixing booting related issues, working with boot
list.
● As a Linux/Unix system maintained the various servers and Production Support of various
applications in Red Hat Enterprise Linux, and Windows environment
● Experience in Installation, Configuration, Upgrade, Patches, and performance tuning on UNIX
and system software & hardware.
● Experienced in Installing, configuring and maintaining the file sharing servers like Samba,
NFS, and FTP
● Experienced in configuration and maintenance of common Linux services such as Tomcat,
Apache, MySQL, NFS, FTP, Postfix, LDAP, DHCP, DNS BIND, HTTP, HTTPS, SSH, ip tables
and firewall etc.
● Ability to handle load balancer implementations like bonding multiple interfaces into single
bond in case of over load on LAN devices
● Implementation of RAID 0/1/5 for creation of logical volumes using VERITAS Volume
Manager and Red hat cluster servers in SAN Storage Area Environment
● Created Bash, shell scripts for various Systems Administration tasks to automate repeated
processes.
● Involved in Installing and configuring Centos servers on HP x86 servers.