Itil 4 Foundation Course

HWHJ® 7 Fùkgoth`k Nùrsb
Eosbg `k O]BJ@^ HWHJ ® dotbrhoj. Dotbrhoj hs rbpr`gunbg ukgbr jhnbknb fr`d O]BJ@^. Ojj rhlmts rbsbrvbg.
HWHJ® hs o rblhstbrbg trogb dorc `f O]BJ@^ Jhdhtbg usbg ukgbr pbrdhssh`k `f O]BJ@^ Jhdhtbg. Ojj rhlmts rbsbrvbg.
HW Hkfrostrunturb Jherory® hs o rblhstbrbg trogb dorc `f O]BJ@^ Jhdhtbg usbg ukgbr pbrdhssh`k `f O]BJ@^ Jhdhtbg. Ojj rhlmts rbsbrvbg.
O]BJ@^® hs o rblhstbrbg trogb dorc `f O]BJ@^ Jhdhtbg usbg ukgbr pbrdhssh`k `f O]BJ@^ Jhdhtbg. Ojj rhlmts rbsbrvbg.
Wmb ^whrj j`l`℥ hs o trogb dorc `f O]BJ@^ Jhdhtbg usbg ukgbr tmb pbrdhssh`k `f O]BJ@^ Jhdhtbg. Ojj rhlmts rbsbrvbg.
Oeùt HWHJ 7
• O whgbjy onnbptbg ebst pronthnb frodbw`rc hk HW ^brvhnb

Dokolbdbkt (HW^D)
• Og`ptbg ey o doi`rhty `f tmb `rlokhzoth`ks okg
HWHJ 7 •
pr`fbssh`kojs onr`ss tmb w`rjg
O frodbw`rc tmot fonhjhtotbs eushkbss troksf`rdoth`k
okg lr`wtm
Oeùt HWHJ 7
◀ HWHJ hs doppbg hk H^@ 51111 Qort ??.
◀ Wmhs rbn`lkhzbs tmb woy HWHJ nok eb usbg t` dbbt tmb

rbquhrbdbkts sbt f`r H^@ 51111 nbrthfhnoth`k.
◀ Wmhs hs tmb fhrst sunm dopphkl tmot H^@ mos ojj`wbg t` eb

port `f hts stokgorgs.
HWHJ 7 Fùkgoth`k9 _uojhfhnoth`k
Hktr`gunbs nokghgotbs t` tmb dokolbdbkt `f Ossbssbs wmbtmbr tmb nokghgotbs nok

d`gbrk HW-bkoejbg sbrvhnbs, t` pr`vhgb tmbd gbd`kstrotb suffhnhbkt ukgbrstokghkl `f
whtm ok ukgbrstokghkl `f tmb n`dd`k tmb HWHJ 7 sbrvhnb dokolbdbkt
jokluolb okg cby n`knbpts. frodbw`rc.
HWHJ 7 Fùkgoth`
Fùkgoth`k9
k9 _uojhfhnot
_uojhfhnoth`k
h`k
Wmb HWHJ 7 Fùkgoth`k quojhfhnoth`k hs o prbrbquhshtb f`r tmb HWHJ 7 mhlmbr jbvbj quojhfhnoth`ks.
Ht pr`vhgbs o d`gujor opprònm

f`nus `kt`ghffbrbkt
tmb HWHJ frodbw`rc. Ht n`dprhsbs
ospbnts `f HWHJ o sbrhbs `f nbrthfhnoth`ks tmot
ebst pronthnbs.
HWHJ Dostbr
HWHJ Dokolhkl Qr`fbssh`koj (DQ) HWHJ ^trotblhn Jbogbr

(^J)
HWHJ HWHJ HWHJ

HWHJ HWHJ
^pbnhojhst ^pbnhojhst ^trotblhst HWHJ Jbogbr
^pbnhojhst ^trotblhst
Nrbotb, Grhvb Mhlm Ghrbnt, Qjok, Ghrbnt, Qjok, Ghlhtoj okg

HW ^trotbly
Gbjhvbr, okg ^tocbm`jgbr okg Hdpr`vb
vbj`nhty HW okg Hdpr`vb
ûpp`rt Vojub
HWHJ Fùkgoth`k HWHJ Fùkgoth`k

HWHJ 7 Fùkgoth`k9 Worlbt Oughbknb
Hkghvhguojs ot tmb stort `f tmbhr HW^D Dokolbrs okg osphrhkl

iùrkby hk ^brvhnb Dokolbdbkt HW^D Dokolbrs
Hkghvhguojs w`rchkl hk `tmbr

ports `f HW whtm str`kl Bxhsthkl HWHJ quojhfhnoth`k m`jgbrs
hktbrfonb hk sbrvhnb gbjhvbry whsmhkl t` upgotb tmbhr ck`wjbglb
HWHJ 7 Fùkgoth`k9 Bxodhkoth`k Gbshlk
Ht hs o nj`sbg e``c Wmb bxod guroth`k hs

bxodhkoth`k. 61 dhkutbs.
Nokghgotbs tochkl tmb bxod hk o k`k-kothvb

k` k-kothvb jokluolb orb oworgbg 52 pbrnbkt bxtro thdb
(<2 dhkutbs hk t`toj).
HWHJ 7 Fùkgoth`k9 _ubsth`k Wypbs
• Wmbrb orb 71 qubsth`ks, bonm w`rtm ? dorc. Wmbrb hs

k` kblothvb dorchkl.
• Xù whjj kbbg t` lbt 56 qubsth`ks n`rrbnt (62%) t`
poss tmb bxod.

• _ubsth`k styjbs usbg whtmhk tmhs typb orb9
` ^tokgorg @W_
` Kblothvb stokgorg @W_
` Dhsshkl w`rg @W_
` Jhst @W_
_ubsth`k Wypbs9 Bxodpjbs
^tokgorg @W_9
\mhnm hs o sùrnb `f ebst pronthnb0

o) _
e) Q
n) U
g) ^
Kblothvb stokgorg @W_9
\mhnm hs K@W o gbfhkbg orbo `f vojub0

o) _
e) Q
n) U
g) ^
K`tb9 Kblothvb qubsth`ks orb `kjy usbg os ok bxnbpth`k, wmbrb port `f tmb jborkhkl
ùtn`db hs t` ck`w tmot s`dbtmhkl
s`dbt mhkl hs k`t g`kb `r smùjg k`t `nnur.
Jhst @W_
\mhnm stotbdbkt oeùt sbrvhnb ossbt okg n`kfhluroth`k dokolbdbkt hs N@UUBNW0

?. Ht g`bs _
5. Ht g`bs Q
>. Ht g`bs U
7. Ht g`bs ^
o) ? okg 5
e) 5 okg >
n) > okg 7
g) ? okg 7
Dhsshkl w`rg @W_
Hgbkthfy tmb dhsshkl w`rg(s) hk tmb f`jj`whkl sbktbknb.

O S0T gbfhkbs rbquhrbdbkts f`r sbrvhnbs okg tocbs rbsp`kshehjhty f`r ùtn`dbs fr`d
sbrvhnb n`ksudpth`k.
o) U`jb _
e) U`jb Q
n) U`jb U
g) U`jb ^
\bhlmthkls ey Ej``d‘s Jbvbj
Ej``d's tox`k`dy hs o sbt `f shx mhbrornmhnoj

mhbrornmhnoj d`gbjs usbg t` njosshfy bgunoth`koj jborkhkl
jborkhkl èibnthvbs hkt`
jbvbjs `f n`dpjbxhty okg spbnhfhnhty.
Wmbrb orb >? qubsth`ks ot

Ej``d‘s Jbvbj 5 4 oppr`x.
<<.2%
Wmbrb orb 8 qubsth`ks ot Ej``d‘s

Jbvbj ? 4 oppr`x. 55.2%
\bhlmthkls ey Jborkhkl @utn`db
Jborkhkl @utn`dbs K`. `f Oppr`x.

_ubsth`ks \bhlmthkl
Rkgbrstokg tmb cby sbrvhnb n`knbpts 2 ?5.2%
Rkgbrstokg m`w tmb HWHJ luhghkl prhknhpjbs nok mbjp ok `rlokhzoth`k
6 ?2%
og`pt okg ogopt sbrvhnb dokolbdbkt
Rkgbrstokg tmb fùr ghdbksh`ks `f sbrvhnb dokolbdbkt 5 2%
Rkgbrstokg tmb purp`sb okg n`dp`kbkts `f tmb HWHJ sbrvhnb vojub
? 5.2%
systbd
Rkgbrstokg tmb onthvhthbs `f tmb sbrvhnb vojub nmohk, okg m`w tmby
5 2%
hktbrn`kkbnt
Ck`w tmb purp`sb okg cby tbrds `f ?2 HWHJ pronthnbs < ?<.2%
Rkgbrstokg sbvbk HWHJ pronthnbs ?< 75.2%
Jbt‘s Eblhk!

Itil 4 Foundation Course

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HWHJ® 7 F`ukgoth`k N`ursb

• O whgbjy onnbptbg ebst pronthnb frodbw`rc hk HW ^brvhnb

◀ HWHJ hs doppbg hk H^@ 51111 Qort ??.

◀ Wmhs rbn`lkhzbs tmb woy HWHJ nok eb usbg t` dbbt tmb

◀ Wmhs hs tmb fhrst sunm dopphkl tmot H^@ mos ojj`wbg t` eb

Hktr`gunbs nokghgotbs t` tmb dokolbdbkt `f Ossbssbs wmbtmbr tmb nokghgotbs nok

Ht pr`vhgbs o d`gujor oppr`onm

HWHJ Dokolhkl Qr`fbssh`koj (DQ) HWHJ ^trotblhn Jbogbr

HWHJ HWHJ HWHJ

Nrbotb, Grhvb Mhlm Ghrbnt, Qjok, Ghrbnt, Qjok, Ghlhtoj okg

HWHJ F`ukgoth`k HWHJ F`ukgoth`k

Hkghvhguojs ot tmb stort `f tmbhr HW^D Dokolbrs okg osphrhkl

Hkghvhguojs w`rchkl hk `tmbr

Ht hs o nj`sbg e``c Wmb bxod guroth`k hs

Nokghgotbs tochkl tmb bxod hk o k`k-kothvb

• Wmbrb orb 71 qubsth`ks, bonm w`rtm ? dorc. Wmbrb hs

poss tmb bxod.

\mhnm hs o s`urnb `f ebst pronthnb0

Kblothvb stokgorg @W_9

\mhnm hs K@W o gbfhkbg orbo `f vojub0

\mhnm stotbdbkt oe`ut sbrvhnb ossbt okg n`kfhluroth`k dokolbdbkt hs N@UUBNW0

Dhsshkl w`rg @W_

Hgbkthfy tmb dhsshkl w`rg(s) hk tmb f`jj`whkl sbktbknb.

Ej``d's tox`k`dy hs o sbt `f shx mhbrornmhnoj

Wmbrb orb >? qubsth`ks ot

Wmbrb orb 8 qubsth`ks ot Ej``d‘s

Jborkhkl @utn`dbs K`. `f Oppr`x.

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