LTI/Non-LTI LTI

Issue Cateogry Count of Incident ID

Integration 1
Inventory Periods issue 2
OPM Accounting 6
Performance Issue 2
Programme Issue 3
Reports 10
RTV Issue 1
Setup Issue 2
SLA Setup 7
Transactional Issue 7
Miscellaneous 6
Program Issue 1
Total Result 48
Daily Incident Report Between 10-May-2022 and 10-May-2023
SL. No. Incident ID Caller Location Customer Log Time

38 156343 ratiranjan.sethy Hindalco, Hirakud Smelter Potroom 1/10/2023 11:15

43 158108 Anandram Pal Hindalco, Hirakud Smelter Cast House 1/20/2023 9:53
52 161076 Hirak Mitra Birla Centurion Worli, Mumbai Digital-ERP 2/7/2023 18:52
54 161364 Suresh Iyer Paragon Centre, Mumbai Digital-ERP 2/9/2023 11:08
60 164130 Kajal Chakraborty Kujam 2 Mines Geo, Quality & Env 2/23/2023 16:04

68 166408 THAKUR RAM NAIK Raigarh Chattisgarh Finance & Commercial 3/6/2023 12:13

73 168931 Suresh Iyer Paragon Centre, Mumbai Digital-ERP 3/19/2023 7:14

74 168932 Suresh Iyer Paragon Centre, Mumbai Digital-ERP 3/19/2023 7:32

75 168933 Suresh Iyer Paragon Centre, Mumbai Digital-ERP 3/19/2023 7:35

79 170206 Indranil Das Birla Centurion Worli, Mumbai Digital-ERP 3/24/2023 17:08

90 172526 Vishal Bodkhe At/Po-Lapanga,Sambalpur Smelter Potroom 4/5/2023 11:25

92 172650 Sangram Sar At/Po-Lapanga,Sambalpur Smelter Cast House 4/5/2023 16:50

94 172652 Suresh Iyer Paragon Centre, Mumbai Digital-ERP 4/5/2023 16:56

97 172963 Suresh Iyer Paragon Centre, Mumbai Digital-ERP 4/6/2023 20:25

103 173650 subhendu.panda Hindalco, Hirakud Unit F&A 4/10/2023 16:04

104 173718 subhendu.panda Hindalco, Hirakud Unit F&A 4/10/2023 19:51

105 174731 Jitendra Pattnaik At/Po-Lapanga,Sambalpur Unit Logistics 4/14/2023 12:35

107 174899 manisha.ojha Doraguda, Rayagada Refinery Engineering 4/15/2023 10:00

108 175272 Rajasekhara Konduru Paragon Centre, Mumbai IT 4/17/2023 15:59

111 177137 Debasisha Barik. Doraguda, Rayagada Unit F&C 4/25/2023 17:20

112 177322 Jitendra Pattnaik At/Po-Lapanga,Sambalpur Unit Logistics 4/26/2023 15:18

113 177368 MANISH PRASAD Birla Centurion Worli, Mumbai Digital-ERP 4/26/2023 16:45
114 177479 Ambuja Mohanty Hindalco, Hirakud Unit Logistics 4/27/2023 10:49

115 178118 Shaikh Ibrahim At/Po-Lapanga,Sambalpur Unit F&A 4/30/2023 16:50

116 178374 Milan Bera Hindalco, Hirakud Smelter Potroom 5/2/2023 14:03

121 179153 Pramod Agrahari Raigarh Chattisgarh Unit F&A 5/5/2023 14:06

124 179481 Sudhansu Badapanda Hindalco, Hirakud Smelter Potroom 5/8/2023 8:56

125 179558 Arya Baral At/Po-Lapanga,Sambalpur CPP CHP O&M 5/8/2023 11:03

126 181237 Debasisha Barik. Doraguda, Rayagada Unit F&C 5/16/2023 14:26

127 182232 mukesh.jindal Hindalco, Hirakud Smelter Cast House 5/20/2023 11:36

128 182816 Suresh Iyer Paragon Centre, Mumbai Digital-ERP 5/23/2023 12:00
 Status Classification Category

New Transactional Issue

Assigned Transactional Issue Transactional Issue

Pending Form and Personalizations Form and Personalizations
In-Progress Slow access/ Performance issue Slow access/ Performance issue
In-Progress Bulk Material Handling Transactional Issue

In-Progress Setup Issue Setup Issue

Pending Report modification Report modification

Pending Report modification Report modification

Pending Setup Issue Setup Issue

In-Progress Report modification Report modification

In-Progress Slow access/ Performance issue Slow access/ Perfomance issue

New Transactional Issue

New Report modification

New Transactional Issue

Pending Setup Issue Setup Issue

Pending Setup Issue Setup Issue

Pending Setup Issue Datafix Issue

Pending Oracle ERP Maintenance

New Setup Issue

Pending Oracle ERP Setup Issue

In-Progress Interface related Issue Transactional Issue

Pending Slow access/ Performance issue Slow access/ Performance issue
Pending Setup Issue Setup Issue

New Datafix Issue

New Slow access/ Performance issue

In-Progress Report modification Report modification

Pending Slow access/ Performance issue Slow access/ Perfomance issue

New Login/Access Issues

Pending Oracle ERP Setup Issue

In-Progress Report modification Report modification

In-Progress Oracle ERP Slow access/ Performance issue

 Priority Symptom Workgroup

P3- Individual Affected/General Issues testing hsd pl2p Hirakud_PL2P_L0

Hot metal lot was entered automatically multi times
(around 165 times) in oracle with same lot number and
P3- Individual Affected/General Issues quantity. Hirakud_PL2P_L0
P1- Organization / ProjectAffected Melt loss data saving issue PL2P_L1
P3- Individual Affected/General Issues Create Accounting running very slow PL2P_L1
P3- Individual Affected/General Issues Invoice number not generating of jalim mines. GPMines_OP_PL2P_L0
Idle cost to be deducted from AS2 cost in Mines Cost
P3- Individual Affected/General Issues Sheet PL2P_L1
Insert values in value set
XXHIL_PL2P_PROD_CARD_INV_TYPE in Prod on
P3- Individual Affected/General Issues priority. PL2P_L2

Product card is not working properly because "Inventory

Type" is linked to User Inv type instead of Inventory
type in the Item Master Resolve this urgently since Inv
P1- Organization / ProjectAffected Type should be either RM, WIP or FG PL2P_L2
P2- Location / Unit Affected Error in accounting of RTV PL2P_L2
Modification of XXHIL PL2P Meltloss and Dross Qty
P3- Individual Affected/General Issues Report PL2P_L2
Batch input out put form for HOT METAL batch taking
P3- Individual Affected/General Issues too much time to load and ending with blank screen PL2P_L1
Wrong Cast No. (AP233F0012) entered against Batch
P1- Organization / ProjectAffected No: AP232F0012 Aditya -PL2P_Cast House_L0
Changes done in allocation logic needs to be
incorporated in "XXHIL PL2P Allocation Summary
P1- Organization / ProjectAffected Report" Paragon Centre, Mumbai_PL2P
Allocation process throws up a huge list of Exceptions in
the log file. All these exceptions are incorrect since the
Source Target Setup and Cost Drivers values are
P1- Organization / ProjectAffected correctly defined. Paragon Centre, Mumbai_PL2P
Single line of Cost adjustment through TMS flown twice
in the Item Cost Ref Item HIL_MP, CCASTCO0001,
P1- Organization / ProjectAffected CCARBAHRM0001 and many more PL2P_L2
JV Passed with DFF TMS with cost component does not
P2- Location / Unit Affected update in Cost Sheet PL2P_L2

The Lab analysis report are not showing in TC for the

P3- Individual Affected/General Issues below batches. AP232F0007 AP233F0013 & AS2222416. PL2P_L2
P3- Individual Affected/General Issues Move Order Access Utkal-PL2P_Refinery_LO
Data Definition and Data Template setup in XML
P3- Individual Affected/General Issues Publisher responsibility of PROD instance Paragon Centre, Mumbai_PL2P

P3- Individual Affected/General Issues SETUP FOR DAILY COST SHEET GENERATION PL2P_L2
Facing error while generating of TC for GST Invoice No
P3- Individual Affected/General Issues ODADT2310000302 PL2P_L1
P1- Organization / ProjectAffected Cost Allocation Process taking much time. PL2P_L2
P2- Location / Unit Affected Error in CRP1 login PL2P_L2
Shipping transaction line showing Nil data for invoice
P1- Organization / ProjectAffected against cycle No-3142 Order No-2308030100092 Aditya -PL2P_Cast House_L0
P3- Individual Affected/General Issues Bath input/output page is not opening Hirakud-PL2P_Carbon_LO
Opening stock Value Not updated in Apr'23 Mines cost
P3- Individual Affected/General Issues Sheet. PL2P_L2
ORG (w52) Production Super User - Batch input Output
form is getting very slow for resources (HSW-P1,HSW-
P3- Individual Affected/General Issues P3,HSW-P4 & HSW-P235). PL2P_L1
A system error has occurred in Oracle Identity Cloud
P3- Individual Affected/General Issues Service. Unable to log in. Aditya -PL2P_CPP_L0

P3- Individual Affected/General Issues Opening cost not appearing in Apr-23 cost sheets PL2P_L2
"Xxhil Pl2p Quality Anlisys Report" In said report There
are provision to get quality output with individual lot
P3- Individual Affected/General Issues wise but not getting output lot wise PL2P_L2
The Process "XXHIL PL2P Primary to Secondary RSRC
Cosmp" is running very slow in PROD instance and
needs fine tuning so as to reduce the time taken to
P1- Organization / ProjectAffected complete the said process. PL2P_L2
 Analyst LTI/Non-LTI Response Escalated To Partner Incident Incident Start

Non-LTI

MD Imroz Ahmad Non-LTI 1/20/2023 10:04

Gaurav Kushwaha Non-LTI 2/8/2023 9:43 L2 2/17/2023 0:00
Vanya Garg Non-LTI 2/10/2023 12:01
Satish Kumar Non-LTI 2/24/2023 18:36

Vanya Garg Non-LTI 3/6/2023 12:17

Debapriya Mohapatra LTI 3/20/2023 9:57 5/19/2023 0:00

Debapriya Mohapatra LTI 3/20/2023 12:33 5/19/2023 0:00

Rajesh Roy LTI 3/20/2023 12:57 5/16/2023 0:00

Veerasekhar Raju LTI 3/24/2023 17:13

Satyendra Bansal Non-LTI 4/5/2023 11:35

Non-LTI

Non-LTI

Non-LTI

Rajesh Roy LTI 4/10/2023 17:18 5/24/2023 0:00

Venkataiah Lagisetty LTI 4/10/2023 20:00 5/12/2023 0:00

Rajesh Roy LTI 4/14/2023 13:02 5/25/2023 0:00

Nayan Kumar Non-LTI 4/15/2023 10:36

Non-LTI

Rajesh Roy LTI 4/25/2023 18:06 5/18/2023 0:00

Dipak Das Non-LTI 4/26/2023 15:24

Gaurav Kushwaha Non-LTI 4/26/2023 16:51 5/5/2023 0:00
Rajesh Roy LTI 4/27/2023 11:12 5/18/2023 0:00

Non-LTI
 Non-LTI

Rajasekhara Konduru LTI 5/5/2023 14:22 5/9/2023 0:00

Raghvendra Shahi Non-LTI 5/8/2023 9:01

Non-LTI

Rajasekhara Konduru LTI 5/16/2023 14:31 5/22/2023 0:00

Rajasekhara Konduru LTI 5/20/2023 11:39 5/31/2023 0:00

Rajasekhara Konduru LTI 5/23/2023 16:02

Partner Priority Incident End Vendor Solution

0
0
0
0

0
0

0
0

0
0
0
0

0
 Type of
Solution TTO TTR Closure Code Resolve Time (24/7)
issue

FALSE
FALSE
FALSE

TRUE

FALSE Setup Issue

FALSE Setup Issue

FALSE Accounting
Report
TRUE Modification

TRUE

Cost
adjustment
FALSE issue
Transactiona
TRUE l Issue

Lab Analysis
(Quality
Results) not
showing in
TRUE TC
TRUE

Daily Cost
Sheet
Generation
TRUE Report

TRUE
TRUE
TRUE Login Issue
 TRUE Report Issue

TRUE

Code added in
xxhil_pl2p_costsheet_rpt_pkg.get_opening_stock_value Program
to pick the right opening stock/rate for APR month TRUE Modification

TRUE Report Issue

Performance
FALSE Issue
Issue Cateogry

Setup Issue

Setup Issue
OPM Accounting

Reports

OPM Accounting
Transactional
Issue

Transactional
Issue

Reports

Miscellaneous
Reports

Program Issue

Reports

Performance Issue