Name : ……………………………………………………………

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Roll No. : ………………………………………………………...
Invigilator's Signature : ……………………………………….
CS/B.Tech/(ME-PE)/SEM-8/ME-821/2013
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2013
TOTAL QUALITY MANAGEMENT
Time Allotted : 3 Hours Full Marks : 70
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The figures in the margin indicate full marks.
Candidates are required to give their answers in their own words
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as far as practicable.

GROUP – A
( Multiple Choice Type Questions )
1. Choose the correct alternatives for any ten of the following :
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10 1 = 10

i) 'Quality is conformance to requirement'. This definition

was provided by
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a) Juran b) Crosby

c) Deming d) Taguchi.
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ii) The cost associated with rework of purchased material

under

a) cost of prevention
a c.

b) cost of appraisal

c) cost of internal failure

d) cost of external failure.

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iii) Which one of the following is the chart for defective

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items ?

a) P b) R
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c) X d) C.

iv) Poisson distribution is assumed in

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a) P-chart b) R-chart
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c) C-chart d) OC curve.

v) Risk of rejecting the lot of quality better than or equal to

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the specified AQL is called

a) consumer risk b) producer risk

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c) OC curve d) reliably factor.

vi) How to reduce the cost of quality ?

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a) By increasing the degree of conformance

b) By decreasing the cost of failure

a c.

c) Both (a) and (b)

d) None of these.
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vii) The region of indifference in the OC curve is found

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a) before AQL

b) after LTPD
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c) between AQL and LTPD
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d) after LTPD.

viii) The range between difference quality zone is

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a) AQL & LTPD

b) type I error & type II error

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c) producers' risk and consumers' risk

d) none of these.
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ix) Size of sample is one in

a) R chart b) P chart
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c) C chart d) none of these.

x) Which internationalized organization for standardization

has 12 elements ?
a c.

a) ISO 9000 b) ISO 9001

c) ISO 9002 d) ISO 9003.

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xi) Which of the following means mistake proofing ?

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a) Kaizen b) Poka yoke

c) Six sigma d) None of these.

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xii) The Indian representation to ISO is

a) CIS b) BIS
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c) GIS d) DIS.
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GROUP – B
( Short Answer Type Questions )
Answer any three of the following. 3 5 = 15

2. Define quality. What are the various dimensions of

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quality ?

3. What do you understand by process capability ratio ? What

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is the physical signification of it ? Show with suitable

example.

4. Explain producers' and consumers' risk in single sampling.

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5. What are the seven QC tools ? Briefly describe any two of

them.
a c.

6. Enumerate the major benefits of ISO 9000 certification. Do

all companies prefer it ?

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 CS/B.Tech/(ME-PE)/SEM-8/ME-821/2013

GROUP – C
( Long Answer Type Questions )
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Answer any three of the following. 3 15 = 45

7. National Power Corp. has commissioned a new power plant

at Vellore. During the initial run of the plant, the following

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observations were made by drawing 10 samples (of size 4)

drawn at an equal interval of 1 hrs.

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Voltage of power generated (volts)
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Sample Observation 1 Observation 1 Observation 1 Observation 1
No.

1 211 223 217 215

2 215 218 215 214

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3 228 224 221 222

4 241 218 221 212

5 220 225 216 223

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6 216 222 235 213

7 223 233 223 230

8 214 218 230 220

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9 205 214 224 211

10 212 218 225 221

a c.

Create stable mean and sample range charts by using above

data. Also create warning control levels.

( use d 2 = 2·059, d 3 = 0·0880 and =4)

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8. a) Write down about control chart.

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b) In an automatic bottle filling plant 500 gm of liquid was

to be filled in bags. The permissible variation is ± 5 gm.

To investigate the process capability five bags were

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taken at random from each batch for 10 successive

batches and result are shown in table-1 below.

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Table - 1

Batch 1 2 3 4 5 6 7 8 9 10
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Mean 500 499 500 504 500 500 498 501 503 497
gm. of
5 bags

Range 3 4 2 4 3 5 4 2 6 4
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–
Establish control chart limits for x and R charts.

Calculate the process capability and interpret the

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meaning of control chart. Take A 2 = 0.58, D 2 = 0 and

D 4 = 2.11. Will the process be able to meet the

specifications ? 5 + 10
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9. a) Define quality ?
a c.

b) What are the different costs involved in quality ?

c) With the help of an example explain operating

characteristic curve. 3+6+6

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10. a) Draw O.C. curve for single sampling plan and describe
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each region in detail. Use the following data for
n = 50, c = 2

Fraction defective = 0.01, 0.02, 0.03, 0.05, 0.07,

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0.10, 0.15, 0.20, 0.25

Probability of
acceptance = 0.98, 0.92, 0.81, 0.54, 0.31,
0.11, 0.02, 0.001, 0.0001
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b) What do you mean by appraisal cost, internal failure
cost and external failure cost ? Give suitable examples
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for them. 10 + 5

11. Write short notes on any three of the following : 3 5

a) Kaizen
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b) Six sigma

c) Acceptance sampling

d) Quality circle
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e) Poke-Yoke.
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a c.
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