Scribd
Upload
3 views2 pages

Prompt

Uploaded by

Alagumeena S
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
3 views2 pages

Prompt

Uploaded by

Alagumeena S
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Certainly!

Here's how you can structure the prompt to summarize the ticket description into the
specified template:

Prompt:

a. Ticket Description:

vbnet
Copy code
SDA: Hello, thank you for calling the IT Service Desk. My name is Alex. How
can I assist you today?
BU: Hi Alex, this is Sarah from the Finance team. I'm having trouble
processing invoice.
SDA: I'm sorry to hear that, Sarah. Let's see if we can get this sorted out.
Have you encountered any error messages, or is there a specific issue you're
facing?
BU: Yes, I'm getting an error message that says, "Error Code: F5 123,
Description: "Document date in the past. Please enter a valid document date."
SDA: I see. It sounds like there might be an issue in the invoice payment
date. Can you confirm if you're using the correct date format for the Invoice
payment?
BU: Yes, I checked all details. Everything looks fine.
SDA: I understand you are using myInvoice application.
BU: Yes.
SDA: Got it. Let me check from my end. While I'm doing that, could you please
try checking with colleagues if they are also facing same issue?
BU: Sure, let me try that... Oh, my colleague also is facing the same issue.
SDA: Thank you for checking that, Sarah. It appears to be a common issue in
the application, not specific to your Invoice. Can you let me know how many
business users like you would be there now in the application?
BU: Around 150.
SDA: Oh..okay. let me raise a P1 incident for our technical team to check on
this. Is there anything elase I can help you with, or any other issues you're
experiencing?
BU: No, that's it for now. I need a resolution immediately for this.
Otherwise, payment will be delayed to Vendor that will delay the receipt of
material!
SDA: I understand, Sarah. I will get back to you shortly. Have a great day!

b. Template for Summarization:

yaml
Copy code
i. Issue Description:
ii. Business Impact:
iii. Application Name:

Fine-tuned Prompt:

Using the provided conversation, summarize the ticket description into the following template:
yaml
Copy code
i. Issue Description:
ii. Business Impact:
iii. Application Name:

Provide the summarized information based on the conversation text.

Example Output:

less
Copy code
Issue Description:
Users are receiving an error message "Error Code: F5 123, Description:
Document date in the past. Please enter a valid document date" when processing
invoices.
Business Impact:
Payment delays to vendors, which could delay the receipt of materials.
Application Name:
myInvoice

This structured prompt will guide the process of summarizing the ticket effectively into the
required template format.

You might also like