Avoiding Scams and Fraud A CLB 5 6 Module
Avoiding Scams and Fraud A CLB 5 6 Module
and https://www.surveymonkey.com/r/modulefeedback1
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Table of Contents
Some Notes:
46T
1. The activities are listed by skill area but are not sequenced. Our intent is that you
select and sequence activities based on the needs of learners and the amount of
class time you have to do the module. In addition, the handout Additional Teacher
Resources includes page references to commonly used published resources
where you will find numerous skill-building activities to support this module.
Skill-Building Activity
Skill-Using Activity
Assessment Task
3. The skill-building and skill-using activities are not differentiated by level. They can
be used by learners at both CLB 3 and CLB 4 by making accommodations within
the class. For example, you might provide more scaffolding for learners at CLB 3
(e.g., giving examples, or helping learners complete the first question). You might
adjust the expectations on some activities and expect learners at CLB 4 will
demonstrate greater mastery on the same activity compared with learners at CLB
6. PDF format. Teachers who piloted the original module plans requested that
activities and tasks be available in Word format. At this time, the files are not
stable in Word, so we are able to provide PDF format only. We are working to find
a solution for future modules that will allow you to easily adjust and customize the
activities.
Finally, we need your feedback to guide future development. You can help by
https://www.surveymonkey.com/r/modulefeedback1
Context/ Different types of fraud (e.g., identity theft, credit card fraud, robo-calls); give and receive advice on how to protect oneself
Background against fraud; reporting fraud to police and consumer protection agencies; techniques that scammers use (e.g., playing on
emotions); paying taxes and Canada Revenue Agency (CRA).
Information
Competency Comprehending Information Sharing Information Comprehending Sharing Information
Areas and CLB 5/6 CLB 5/6 Information CLB 5/6
CLB 5/6
Statements
Understand descriptive or Ask for and give information Relate a familiar sequence of
narrative monologues or related to routine daily Understand simple to events, or a description of a
presentations on generally activities in one on one moderately complex person, object or routine (for
familiar and relevant topics. interactions (for CLB 6, in descriptive or narrative texts CLB 6, a detailed description).
some detail, and in small on familiar topics.
group interactions). CLB 5: 1 paragraph
Language and ▪ Use paralinguistic clues ▪ Use clarification strategies ▪ Use background ▪ Use pre-writing strategies,
Learning (visuals) for making to confirm understanding knowledge to help e.g. develop a timeline to
Strategies inferences to guess and such as confirming understand the text. help sequence events.
predict. information and ▪ Recognize layout (e.g., ▪ Use a checklist to
▪ Use background paraphrasing. newspaper articles, proofread work.
knowledge to aid in ▪ Use strategies for service messages) to find ▪ Read writing aloud to
comprehension. developing, organizing key information. listen for errors.
and telling an event.
1. Post the words scam and fraud. Ask for definitions or supply the definitions.
3. Debrief in a large group by asking each group to give one example. Optional:
While learners are describing their experiences, write down key words that can
be used to develop a word web.
Ask learners to think about which skills they want to focus on. Have the learners
complete their goal setting sheets.
Goal Review:
1. Optional: Have learners complete a mid-module review of goals. Learners could
review their goals and discuss them in a small group or with a partner.
2. Have learners review their goals at the end of the module and think about the
strategies they used to achieve their goals.
In this module, I would like to focus on What can I do to achieve this goal?
improving the following skills:
I would like to focus on improving the What can I do to achieve this goal?
following skills:
victim victimize NA NA
NA NA realistic realistically
NA verify NA NA
NA coerce coercive NA
NA divulge NA NA
authorizer authorize NA NA
agent NA NA NA
charity NA charitable NA
instinctual instinctually
instinct NA
instinctive instinctively
legitimate
NA NA legitimately
“legit”
tactic NA tactical tactically
impersonation impersonate NA NA
NA upset upset NA
NA baffle baffled NA
NA startle startled NA
NA NA dubious dubiously
NA NA distraught NA
1. Post a short list of words. Have learners work in small groups, adding the
words to their word family sheets, identifying meanings, and filling in the other
forms of the word.
This activity could be completed at the end of each reading and listening activity.
2. Post a short list of words. Have learners work in small groups to identify the best
synonym and antonym for each word. Regroup and have learners share their
synonyms and antonyms. Discuss questions as a group.
A variation: Post a short list of words and collect a synonym and antonym for
each, discussing choices as a large group.
3. Together, build a class list (posted) of interesting idioms such as “red flag”.
Discuss the idioms and other contexts where they might be used.
Confused
I need
I’m pretty This is
Got it! some more
sure! hard!
practice
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Credit and Debit Card Fraud ................................................. Error! Bookmark not defined.
Charity Scams: Note-taking While Listening ....................... Error! Bookmark not defined.
Segment 3 (1:52-2:47)
Segment 4 (2:47- end)
Post-listening activity (optional): Post the following questions and ask learners to
discuss them in small groups.
1) Did anything surprise you after watching this video?
2) What is the most important information from the video that you will share with
your friends and family?
3) What will you do differently with your credit cards and debit cards after watching
this video?
2) Credit card and debit card fraud is a problem in Canada. How do you think scammers
get your credit card or debit card information?
3) What do you do to protect yourself from credit and debit card fraud?
Listening Activity:
Instructions: You will watch a video about debit and credit card fraud in four segments.
Segment 1: Before watching the segment, make predictions about the content, using the
question provided. Then listen and take notes
Prediction question: This video is about credit card fraud, and this is the introduction.
What do you expect will be presented here?
Notes:
Segment 2:
Prediction: Based on what you saw, what do you expect will be presented here?
Notes (Four possible theft strategies; see how many you can find):
1. __________________________________________
2. __________________________________________
3. __________________________________________
4. __________________________________________
Segment 3:
Prediction: Based on what you saw, what do you expect will be presented here?
Notes (Eight possible tips; see how many you can find):
1. __________________________________________
2. __________________________________________
3. __________________________________________
4. __________________________________________
5. __________________________________________
6. __________________________________________
7. __________________________________________
8. __________________________________________
Segment 4:
Prediction: Based on what you saw, what do you expect will be presented here?
Notes:
Credit card and debit card fraud is an unfortunate reality that can range from an inconvenience
to a harmful and costly incident. In fact, every year, some 15 million Canadians are targeted by
fraud.
In 2009, card holders and card issuers lost more than $600 million to illegal schemes. Anyone
can become a target: your neighbours, family members, co-workers and friends.
Credit card and debit card fraud happens when someone steals your card, your card
information or your personal identification number (or PIN) and uses it without your permission
to make purchases or to withdraw money from an automated banking machine.
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Segment 2: (0:56-1:52)
How can someone get your credit or debit card information from you? Well thieves can work in
many different ways:
Jenny lost $800 when a "friend" watched her enter her PIN and then stole her debit card
from her purse.
James' bank account was cleaned out after a phony card reader he used copied his
banking information.
Marcia had her bank statement stolen from her mailbox, and soon after, money was
removed from her account.
And email scams that get you to send your personal financial information:
The email Sam received claimed he had won a vacation. The "vacation" turned out to be
a fake and with his personal financial information, the "company" maxed out his credit
card.
These are only a few ways scammers try to get your card data.
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------------
Segment 3: (1:52-2:47)
Even though card fraud is common, there are also effective ways to prevent it from happening to
you. Here are some helpful tips:
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If you think you are a victim of credit card fraud, contact your credit card issuer and your local
police. You should also contact the Canadian Anti-Fraud Centre.
Remember to always use your debit and credit cards carefully and keep your information safe.
By following these easy tips, you can protect yourself from becoming a victim of credit card or
debit card fraud.
https://www.canada.ca/en/financial-consumer-agency/services/financial-toolkit/fraud/fraud-1/8.html
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Charity Scams: Note-taking While Listening
Skill: Listening and Writing
Indicators of Ability: Listening: Identifies main intent, main ideas, and factual details.
Writing: Includes important points with accurate details.
Teaching Notes: Depending on the needs of your learners, you may wish to spend
more time developing note-taking skills using the Language Companion and/or the LINC
5-7 Classroom Activities (see Additional Teacher Resources).
Optional summary writing: Learners could use their notes to write a summary in point
or paragraph form. If summary writing is being introduced, then consider guiding the
writing, as a class or in small groups. If the skill has been taught, you could have
learners write a summary independently, using their notes.
Set Up: Review the handout, Note-taking Tips, with the class. This handout presents one
approach; if you have previously used another, review it with learners. Prepare for
listening with the pre-listening discussion in partners, in small groups, or as a class.
Play the audio file, asking the learners to take notes while they listen. Have learners
compare their notes. Play the recording a second time to allow learners to fill any gaps.
Finally, play it a third time, pausing the recording to highlight key sections.
Assessment: Ask learners to review their notes with a partner, circling gaps or
differences. Post the answer key and have the partners compare it with their notes.
Circulate to check on progress. Debrief based on the needs of learners.
Tip: If learners complete the form in pen and make corrections in pencil or a different
colour of pen, you will be able to easily see what they understood.
Answer Key: Use the transcript below to decide what learners should include in their
notes.
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Note-Taking Tips
Before You Listen
1. Decide on your purpose for listening. Is it to get the gist? To learn
a key detail? To be able to retell the information?
2. Use your background knowledge to think about this topic before
you listen.
While You Listen
1. Write down the main ideas and important details. Do not try to
write everything down.
2. If you miss something important, leave a large space and keep
writing. You can come back to it later.
3. Do not write in sentences or even with complete words. You can
come back and edit later.
4. Use lots of space to help with organization. You can draw lines,
circle items, and add notes later.
After You Listen
1. Go over your notes immediately and identify any gaps. Fill in these
gaps by listening to the audio again or by checking with a
classmate or teacher.
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Charity Scams: Note-taking Activity
Name: _____________________________ Date: ___________________
Pre-listening Discussion
1. Have you ever had a charity ask you for money?
2. Do your children fundraise for school activities?
3. How do you know if a charity is real or not?
4. Do you know of any charity scams?
5. What do you think this video will say about charity scams?
Listening Activity
Instructions: You will hear the audio two times. While listening each time, take notes on
the main ideas and important details. If you miss a detail, leave a space. Do not worry
about grammar or spelling.
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Transcript:
Health, environment, arts, anti-poverty, international aid - there are literally hundreds of
thousands of worthwhile causes out there.
And it’s our natural instinct to help out by giving. But in the slippery world of charity
scams, crooks prey on your generosity and your desire to help, pouncing on what they
think is your “weak spot”.
They will ask you to give to non-existent charities, or they will go to great lengths to
imitate legitimate ones. They are especially devious in times of trouble, asking you to
give to the latest earthquake or flood or other disaster, through charities that seem for
real, but aren’t.
Here’s what to watch for: High-pressure phone tactics, door-to-door canvassers who are
pushy, and who can’t prove they’re with a CRA-registered charity, and unsolicited
emails.
Watch out also for call centres who want your personal information – your address, and
most especially your banking information or a credit card number. Don’t give them
anything!!
Here’s the bottom line. Only YOU should be in control of your giving. That means YOU
choose who gets your money, how much, and when. If you have the slightest suspicion,
check the Canada Revenue Agency’s list of REGISTERED Canadian charities…
… and remember that you –that’s right, YOU – have the right to say NO.
A message from the Competition Bureau of Canada… and the Little Black Book of Scams.
(http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/04216.html )
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Speaking: Skill-Building and Skill-Using
Activities
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Yada, Yada, Yada
Skill: Speaking
Teaching Notes: This activity focuses on recognizing and building a narrative. The
speaker has a story to tell and must use appropriate markers to show sequence and
cause and effect, while also incorporating the vocabulary of feelings. The listener asks
5W’s and how questions to gather information and reconstruct the narrative. The activity
assumes that sequence markers and 5 W’s and how questions have been
taught/reviewed. Based on the needs of learners, decide whether you will ask learners
to prepare Part 1 the day before the activity.
Set Up:
Part 1: Each learner receives a prompt and uses it to create a story. The story must
have four events. Speakers can make up their own stories but should try to make the
ending of the story outrageous, funny or shocking.
Part 2: This is a pair activity. The speaker tells only the beginning and end of the story.
The listener asks questions to piece together the story’s four events and to understand
how the speaker felt. The listener takes notes and then retells the story to confirm
understanding. Learners then switch roles and repeat the activity.
Assessment: Circulate and offer immediate feedback on sequencing of events, phrasing
of questions, and use of vocabulary. Ask the storytellers to confirm the accuracy of the
retold stories.
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Possible prompts:
1. Yesterday I went to get some milk, and yada, yada, yada, I came home with a
new motorcycle.
2. My neighbour was playing golf last week, and yada, yada, yada, now she has a
broken leg.
3. I was playing in the park with my kids, and yada, yada, yada, we came home
with a new puppy.
4. I met my new neighbour last night and yada, yada, yada, she offered me a great
job!
5. I tried a new recipe last night, and yada, yada, yada, we decided to just order a
pizza.
6. I went to watch my son’s hockey game last night, and yada, yada, yada, now I’m
the coach.
7. My dog ran away last night, and yada, yada, yada, today I am really tired.
8. Two weeks ago, I met my new neighbour, and yada, yada, yada, now I am going
to be moving to a new house.
9. I went to the grocery store last week, and yada, yada, yada, now I will never eat
fruit again.
10. I fell down last week, and yada, yada, yada, now I can speak a new language.
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Little Black Book of Scams: Jigsaw Activity
Skills: Speaking
Competency Area: Sharing Information
Indicators of Ability: Speaker provides necessary information in some detail. Listener
asks relevant questions (e.g. to clarify information, to ask for an opinion).
Teaching Notes: The text for this activity is from the Competition Bureau’s The Little
Black Book of Scams, 2nd ed.1. The material can be downloaded and printed, or the
Competition Bureau can be contacted for copies (see p. 2 of the booklet). If you haven’t
organized a jigsaw activity before, a quick online search will produce several
descriptions of this interactive teaching strategy.
Set Up: When choosing readings, do NOT use the Tax Scam (pp. 24-25) or the
Emergency Scam (pp. 28-29) because they are used in the reading and listening
assessment tasks. Use any of the other 10 scams in the booklet.
Post the key criteria on the board and review how to complete the activity. Criteria you
might provide feedback on: adequate detail, topic specific vocabulary, clear sequencing
of events.
Part 1: In partners, have learners read their assigned scams, complete the retrieval
chart, and practise their presentations.
Part 2: Regroup learners so that each learner can teach their scam to a new group.
Remind learners they have roles as both speakers and listeners: when someone is
presenting, the listeners record important information on the chart and ask questions to
clarify unclear information. Regroup learners until the chart is complete. At the end of
the activity, learners should have all ten scams (or as many as you have chosen)
described on their charts.
Assessment: Circulate as learners complete the task, encouraging them to listen for
information and not simply copy another learner’s chart. Use a class checklist to record
observations about learners’ speaking skills. Provide feedback and address any problem
areas individually or as a class. Consider posting a completed chart that learners can
use to review their work.
1
The second edition is used in this module; the first edition provides additional scams, if needed:
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/vwapj/lbbs-web-2017-eng.pdf/$file/lbbs-web-2017-eng.pdf
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Little Book of Scams: Activity Worksheet
Name: _____________________________ Date: ___________________
What the scammers One way the scammer One important tip to
Type of scam How it works
want makes it believable protect yourself
1.
2.
3.
4.
5.
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What the scammers One way the scammer One important tip to
Type of scam How it works
want makes it believable protect yourself
6.
7.
8.
9.
10.
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Answer Key:
Lotteries, sweepstakes and They want your banking and You will be told that you have They will claim that it is legal Never send money or give
contests personal information. won a prize – by email, phone or has government approval. personal information to people
call, text message, or you do not know.
computer pop-up. You need to
pay a fee to collect your prize
or call a phone number that
charges you per minute.
Pyramid schemes They want you to pay large You pay membership fees in The scammer may be a family Never commit to anything at
membership fees and hopes of getting money back. member who does not know it high-pressure meetings or
convince others to do the You recruit other people to is a scam. seminars.
same. pay money as well and hope
to get your investment back.
Money transfer requests They want your banking You agree to pay fees and They claim to be a lawyer or Never send money or give
details. taxes in order to receive a bank representative. personal information to people
large inheritance. you do not know.
Internet scams They want your personal Malicious software: scammers Emails will look legitimate. Don’t reply to or even open
information. install a virus to steal your spam emails. Never buy online
personal information. unless you are certain the site
is real.
Phishing: scammers trick you
into giving your personal
details.
Mobile phone scams They want to trick you into They will tell you it is a free They appear to be legitimate. Text STOP to end unwanted
subscribing to their service. ring tone or other cheap text messages.
service, but you are actually
subscribing to a service for a
high fee.
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Health and medical scams They want to sell you a They will convince you to bub They make miracle claim Check to make sure the
miracle product that does not their product and enter a long- cures and often appear as ads claims are accurate.
actually work. term contract. on real websites.
Emergency scams They want you to send money They will claim to be a relative They pretend to be a police Never send money to
to them. in an emergency situation. officer or a lawyer. someone unless you know for
sure that you know and trust
them.
Dating and romance scams They want you to send them They pretend to be in love They will build a relationship Never give your personal
money or to keep subscribing with you and then ask you to with you and use fake profiles information through email or
to their website. send them money or gifts. that seem real. when chatting online.
Job and employment scams They want you to transfer They send you a cheque to They will appear to be a Make sure you research the
money to them or give your cash at your own bank, and legitimate company. offer carefully.
personal banking information. then transfer your money to
them. The cheque is a fake.
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Reading: Skill-Building and Skill-Using
Activities
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Little Black Book of Scams
Skill: Reading
Teaching Notes: These activities use the Competition Bureau’s The Little Black Book
of Scams2 and focus on strategies that promote active reading and support
comprehension.
Note: Avoid using the Tax Scam (p. 24) and the Emergency Scam (p. 28), which are
used in the Reading and Listening Assessment Task, and as a result, should not be used
in this or any other activity.
Set Up:
Based on the needs of your learners, decide
2
(http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/vwapj/Little-Black-Book-Scams-2-e.pdf/$file/Little-Black-
Book-Scams-2-e.pdf) The second edition is used in this module; the first edition provides additional scams, if needed:
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/vwapj/lbbs-web-2017-eng.pdf/$file/lbbs-web-2017-eng.pdf
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3. View the table of contents.
a. Is your prediction confirmed?
b. Read the table of contents and identify unknown words. Check their meanings.
Activity 2: Previewing the layout of the text
Introduce the strategy: Previewing a chapter to identify organization.
In small groups, have learners preview two scams (see above note about selection of
scams), following these or similar steps:
1. Preview the page design tools (title, headings, colours, images, Tips to Protect
Yourself textbox, capital letters …).
2. Discuss how these tools help readers understand the text.
3. Describe the organization of the information (general warning statement, how the
scam works, variations on the scam).
Activity 3: Building vocabulary by guessing meaning from context and by building
word families.
Photocopy Fraud Fighting 101 for these vocabulary activities. If appropriate for learners,
underline targeted words and phrases before photocopying.
Activity 3a: Guessing meaning from context
Introduce the strategy: Identify clues in the text that help guess the meaning of
words.
Select challenging words and phrases. Examples to consider:
…by arming yourself…
The impact… can be devastating.
The best thing… appropriate authorities
Don’t be embarrassed… falling for it.
In addition to this booklet… consult numerous trusted websites…
Power up today by…
Support learners as they work with a partner to identify how the text supports the
meaning of the word.
Activity 3b: Building word families.
Introduce the strategy: Build word families to expand vocabulary.
You will need a word family table for this activity, like the one used in Vocabulary,
A Teacher’s Resource. Ask learners to focus on the most familiar form of the
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word, while also learning to recognize the other words in the family. Doing so will
help with listening and reading comprehension.
Have learners work in small groups to follow these or similar steps, using the
vocabulary identified in Activities 1 and 2:
1. Fill in the most familiar form of the word in the correct column (noun, verb,
adjective or adverb).
2. Identify any other possible word forms.
Assessment: Circulate and observe. Debrief in a way that best meets the needs of your
learners.
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‘It was Torture’ News Story
Skill: Reading
Indicators of Ability: Identifies purpose, main ideas, specific factual details and some
implied meanings; Identifies and uses text organization
Teaching Notes: Review or teach reading strategies appropriate for this text, for
example, using the organization of news articles (the inverted pyramid) to help identify
key information, and using the five W’s and how (who, what, where, when, why, and
how) as a pre-reading activity.
Set Up: This story is one of many news stories about fraud. It has been adapted from
the original CBC story; the original follows. The adapted version fits with CLB 5-6
expectations, but you might use the original if you think learners are ready for the
challenge.
Pre-reading activity: To support active reading, use the five W’s and how to brainstorm
the information a reader can expect to find in these kinds of stories. Several questions
are possible, including: What is the scam? What happened? Why was it successful?
Before learners begin, write the criterion that is being addressed on the board: Identify
main ideas, specific details and some implied meanings.
Before reading, have learners review the questions on their worksheets. Based on the
needs of learners, pre-teach important vocabulary (e.g., alleged, obstruction of justice,
Bitcoin).
Assessment: Decide who will mark the answers, and whether to discuss the answers as
a class or in small groups. Based on the needs of learners, decide how you will give
feedback (individually, small group, class), and what strategies you might want to focus
on (for example, how they found the answers).
Tip: If learners complete the form in pen and make corrections in pencil or a different
colour of pen, you will be able to easily see what they understood.
Extension Task: Have learners use the computer lab or their home computer to find a
different story about a scam. Learners should use the 5W’s and how (or those
developed in the pre-reading activity) to identify the key information. They could then
describe the scams in small groups or write answers to the selected questions.
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Answer key:
Section 1.
1. Telephone scam
2. Her husband was under arrest for not reporting his identity had been stolen.
3. Possible answers:
• So that she could not call her husband on his phone to confirm the story.
• To make it seem more real.
Section 2
1. Possible reasons:
• Caller ID said RCMP K Division.
• The person sounded like an RCMP officer.
• The ‘officer’ gave a badge number and a file number.
• In the background she could hear people saying ‘RCMP K Division’.
2. Possible answers:
• They knew a lot about her husband.
• She talked to a fake lawyer and accountant.
• She hung up and they called right back.
• They said they were recording the call.
3. Rough sequence (details provided in each step may vary):
a. The scammers pretended to be UPS in order to get her husband’s personal
information.
b. She received a call from a fake police officer saying her husband was arrested.
c. They called back using her husband’s phone.
d. She was told to pay her husband’s bail by depositing $2,340 in a local Bitcoin ATM.
e. They kept her on the phone for 5 hours, so she could not confirm the story.
f. They asked for more money, so she went to 3 other bank machines to deposit money
totaling $15,140 – their life savings.
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‘It was Torture’ News Story: Reading Activity
Name: _____________________________ Date: ___________________
Instructions: Read the news story about Maryam Raza. Answer the comprehension questions
and the post-reading discussion questions. Do not worry about spelling, grammar, or complete
sentences.
3. In your opinion, why did the scammers tell Raza that they were using her husband’s
phone?
2. What is one technique the scammer used to make the scam realistic?
3. What happened? Write the six key events of the scam in order.
1. ____________________________________________________
2. ____________________________________________________
3. ____________________________________________________
4. ____________________________________________________
5. ____________________________________________________
6. ____________________________________________________
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Post-reading Discussion Questions. Think and share
Write your answers to these questions in point form. With a partner or in a small group, discuss
your answers.
1. Why do you think Raza gave the scammers the money? Why was this an effective
scam?
4. Have you heard a similar story about scams? If you have, describe the scam.
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Adapted Reading Text:
An Edmonton woman is warning others about a telephone scam. She was tricked out of more
than $15,000 in false bail money and legal fees – by someone claiming to be an RCMP officer.
Maryam Raza said she was tricked into believing her husband was under arrest for not reporting
his identity had been stolen. The fake RCMP officer instructed her to transfer money through
Bitcoin ATMs.
Raza was warned that her husband's alleged crime could lead to $50,000 in fines or 18 months in
jail. They also said that telling other people would be obstruction of justice and could lead to her
deportation, she said.
"I honestly believed I was talking to the cops and I was really afraid of hurting my husband's
case," said Raza, who moved to Edmonton from Pakistan four years ago to join her husband, who
is a Canadian citizen.
Raza said her problems began on Monday morning this week. She was home alone with her
baby when the phone rang. When she answered, the line went dead. Her call display indicated
the RCMP K Division in Alberta had called twice.
Then her husband's cell number popped up. Raza believes she heard him saying hello before a
man who said he was an RCMP officer got on the line. He explained that the police’s line wasn’t
working, so they were using her husband's phone. She thought that her husband was with the
police because they were using his phone.
They warned she was being recorded and when she hung up, they called right back, tying up her
home phone line. When she asked to speak to her husband, they replied, "No, but you will be
able to soon."
48
p.2
For the next five hours, they kept her on the phone, and asked for more and more money. They
sent her to three nearby banks and an ATM. At another Bitcoin ATM, she deposited $9,000 in
fees for lawyers and paperwork. She said they told her she needed to pay another $6,000 to
clear her husband's name from city, provincial and federal records.
In the background, she could hear people saying "Hello, RCMP K Division," as if answering other
lines, said Raza. She also sent them a photo of her driver's licence.
'You're safe'
When she called her husband and found out he was on the bus returning from work, rather than
in police custody, she said her first thought was "Oh my God, you're safe."
"Then it hit me, and I just started crying," said Raza, realizing she had been scammed. "After, I
realized I could have done so many things that I didn't do. But at the time it was happening, it was
torture." Now she understands that the scammers were faking her husband’s number and didn’t
have her husband or his phone.
Later they figured out how the scammers got their information. Earlier Monday morning, her
husband had answered a call from UPS. They told him he needed to sign for a package that was
arriving later that day and asked him where he worked. When no parcel arrived at his workplace,
her husband called UPS. But they knew nothing about the call or the parcel.
Raza admits she needs to educate herself about Canadian law enforcement but hopes going
public will educate others in case they become targets. She said when a loved one is in trouble,
"You stop thinking rationally," and urged others in her position to reach out to someone for help.
She also encouraged bank clerks to watch out for people being tricked into withdrawing large
sums of money.
Story adapted from: CBC News http://www.cbc.ca/news/canada/edmonton/edmonton-rcmp-scam-1.4538229
49
Original Reading Text:
Raza was warned that her husband's alleged crime could lead to $50,000 in fines or 18 months
in jail and that involving others would be considered obstruction of justice or could even lead to
her deportation, she said.
"I honestly, truly believed I was talking to the cops and I was really afraid of hurting my
husband's case," said Raza, who moved to Edmonton from Pakistan four years ago to join her
husband, a Canadian citizen. "I didn't want him to get jailed, for example. That's what was going
through my head."
Raza said her ordeal began on Monday morning this week. She was home alone with her 15-
month-old baby when the phone rang. Her call display indicated the RCMP K Division in Alberta
had called twice, but when she picked up the line went dead.
Then her husband's cell number popped up. Raza believes she heard him saying hello before a
man claiming to be an RCMP officer got on the line and explained they were using her
husband's phone because their line was dropping out. "It made sense at the time," said Raza,
recalling the confident and civil tone of the fake police officer, who "talked like Mounties talk"
and had answers for all her questions. "It's just enough to convince you," she said.
Joined on the line by a fake lawyer and accountant, the man instructed her to go to a Waves
Coffee House in the southwest neighbourhood of Windermere and pay her husband's bail of
$2,340 through a Bitcoin ATM. The scammers falsely claimed the machine had been installed
50
p.2
"They didn't even let me drop my baby to a babysitter," Raza said. For the next five hours, they
kept her on the phone, with her screaming toddler in tow, as their requests for money escalated.
They directed her to three nearby bank branches and an ATM. At another Bitcoin ATM, she
deposited $9,000 in fees for lawyers and paperwork. She said they told her she needed to pay
another $6,000 to clear her husband's name from city, provincial and federal records, which
would be finalized when they appeared in court Wednesday.
They also assured her the money was all refundable, and that the officer who would later
accompany her husband back to the house would be carrying three cheques, she said. In the
background, she could hear people saying "Hello, RCMP K Division" as if answering other lines,
said Raza, who also sent them a photo of her driver's licence.
'You're safe'
Raza said she got suspicious and the call came to an end when the men suggested she use her
credit card. When she called her husband and found out he was on the bus returning from work
rather than in police custody, she said her first thought was "Oh my God, you're safe." "Then it hit
me, and I just started bawling my eyes out," said Raza, realizing she had been scammed. "After,
when he was sitting with me in front of me, I realized I could have done so many things that I
didn't do. But at the point in time it was actually happening to me it was torture."
Later they figured out how some of their information was likely compromised. Raza said earlier
Monday morning, her husband had answered an apparent call from someone at United Parcel
Service, insistent that he would need to sign for a package later that day and asking him where
he worked. When no parcel arrived at his workplace, her husband called UPS. But they knew
nothing about the call or the parcel. Tracking IP addresses themselves, they believe the money
deposited into Bitcoin ATMs was first transferred to London and then to France, she said.
Experts say recovering the virtual currency is difficult.
They have filed a complaint with Bitcoin and also the Edmonton police, who are expected to
comment Friday. Police have previously launched awareness campaigns to help people protect
themselves against various scams. Raza said she has since called the fake officer through a
WhatsApp number he used to text her the Bitcoin transaction code, but said he hung up on her.
Raza admits she needs to educate herself about Canadian law enforcement but hopes going
public will educate others in case they become targets. She said when a loved one is in trouble,
"You stop thinking rationally," and urged others in her position to reach out to someone for help.
She also encouraged bank clerks to be on the lookout for those being coerced into withdrawing
unusually large sums of money.
Story originally published by CBC News http://www.cbc.ca/news/canada/edmonton/edmonton-rcmp-scam-
1.4538229
51
Writing: Skill-Building and Skill-Using
Activities
52
Rental Scams: Notetaking
Skill: Reading and Writing
Teaching Notes: This reading and notetaking activity focuses on using the 5W’s + how
questions. If you completed the reading task “It Was Torture” before introducing this
activity, learners could use the questions brainstormed there to help them identify the
key information here.
Set Up: If technology allows, write the brainstormed questions on the board. Have
learners work through each step with a partner or complete each step independently
and review answers before moving on to the next step.
Assessment: Circulate to check on progress. After learners complete each stage, have
them compare notes. Alternatively, teacher notes can be shown, and learners can
compare and discuss their notes.
Answer Key: Use the reading text to decide what learners should include in their notes.
53
Rental Scams Activity: Note taking
Name: _____________________________ Date: ___________________
Instructions: Read the article and take notes. Use the 5 W’s and how to guide your
reading. Do not worry about grammar or spelling.
Step 1: What is the scam (main idea)?
Step 2: Highlight the other important details, focusing on who, where, when, and how.
Write the important information below.
Who (was scammed)?
__________________________________________________________________
Where (did the scam take place)?
__________________________________________________________________
When (did the scam take place)?
__________________________________________________________________
How (did the scam work)? (What happened?)
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
Why (was it effective)?
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
54
Rental Scams: Text
A woman who police say was running a rental scam out of a home where she was about to be
evicted is now facing criminal charges.
Investigators first heard about the issue late last year, when they started getting calls about an
alleged fraudster who had taken multiple deposits from potential renters — but all for the same
residence, on Thayer Avenue, near Upper Wellington and Concession.
CBC News spoke with several of those people last November, who said they were beyond
frustrated by what happened, and worried about finding a new place to live on short notice. The
home's landlord called the scam "just stupid."
In a news release issued Friday, police said that a woman and her boyfriend had moved in to the
central Mountain home, but didn't pay their rent. In October, the woman then reposted the
original Kijiji ad for the apartment without the landlord's permission, police say.
"The female took deposits from eight prospective renters and absconded with over $15,000
leaving the victims with no money and no residence," the police news release reads.
The accused, 19-year-old Chanelle Trottier from Grimsby, told CBC News back in November
that there was "not sufficient evidence" to charge her with any crime.
Police announced Friday that Trottier had been charged with fraud over $5,000 and using a
forged document.
"Police are reminding the public to protect themselves when renting," the investigators said in
the news release.
"Meet with the responsible person and physically inspect the location prior to signing a lease.
Check the address online to make sure it's not tied to any other scams and never send money to
strangers."
http://www.cbc.ca/news/canada/hamilton/rental-scam-1.4669099
55
Note to a Friend about Fraud
Skill: Writing
Indicators of Ability: Expresses main ideas and supports them with details; Uses
appropriate connective words and phrases.
Teaching Notes: This activity assumes that the learners have completed most of the
activities in the module and so have a good knowledge of scams. Learners will need
about 15 minutes to plan before they begin writing
Set Up: Write the task on the board. Remind learners of strategies practised in class
(for example, making an outline). To ensure that learners understand the focus of the
activity, post the criteria and review them as a class. Remind learners to check their
work against these criteria before they submit.
A friend has just arrived from your home country. Write them an email explaining:
OR
Assessment: In pairs, have learners give each other feedback, using the peer checklist.
If they finish quickly, they could share their writing with other classmates while waiting
for everyone to finish. If technology allows, writing could be scanned and shown on the
board to allow the class to give group feedback to learners who have volunteered their
writing. Review peer feedback and add one action-oriented comment. Provide time to
act on this feedback in the next class.
56
Peer Review Checklist
Paragraph Structure:
Is there a topic sentence? Underline it.
Are there are at least 3 details explaining the topic sentence? Number the supporting details.
Is there a concluding sentence? Underline it.
Vocabulary:
Does the writer use topic words? List four effective words:
_______________________________________________________________
Sentences:
Teacher Comment:
Paragraph Structure:
Is there a topic sentence? Underline it.
Are there are at least 3 details explaining the topic sentence? Number the supporting details.
Is there a concluding sentence? Underline it.
Vocabulary:
Does the writer use topic words? List four effective words:
_______________________________________________________________
Sentences:
Teacher Comment:
57
Assessment Tasks: Listening, Speaking,
Reading and Writing
Listening Task and Text: Emergency Scams ...................... Error! Bookmark not defined.
Speaking Task: Describing a Scam ...................................... Error! Bookmark not defined.
Reading Task: CRA Scams .................................................... Error! Bookmark not defined.
Writing Task: Describing a Scam .......................................... Error! Bookmark not defined.
58
Listening Task and Text: Emergency Scams
Assessment Preparation: This assessment task is the culmination of the SB
and SU activities in the module. The listening text is short (1 minute, 43 seconds), but
the vocabulary (including some idiomatic language) and grammatical structures are
complex, making the text suitable for Stage 2. Because the text may be a little complex
for CLB 5, you could consider glossing a few key words (despicable, orchestrated,
logic).
Set Up: Before handing out the task, remind learners that
• The task will be easier if they use the listening strategies they have been
practising: reading the questions prior to listening; using visual clues to help with
comprehension, listening for key words, or others.
• The video will be played 2 times, with a pause between the 2 viewings so that
they can write down answers.
• Complete sentences are not required, and grammar will not be marked, but
answers need to be clear enough that the reader doesn’t have to guess.
Feedback: In addition to the formal assessment provided on the assessment tool,
provide feedback on any error patterns noticed. Depending on the needs of learners,
give additional feedback as a group or individually. After providing feedback, consider
replaying the video to allow
learners to review their answers Answer Key
1. Grandparents
individually or in small groups, 2. Give out banking information
perhaps discussing the 3. They have been in a car accident or are stuck in a foreign
strategies they used to find the country (one answer is enough)
answer. 4. One pretends to be a grandchild, and one pretends to be a
police officer or lawyer
5. It targets grandparents and takes advantage of their
emotions
6. Possible responses: Grandparents may be easy to scam
because they can’t hear as well. Grandparents are worried
their grandchild is in trouble, so they are too stressed. The
scammers pretend to be a lawyer or police officer, so it
seems very real. Scammers prey on the grandparents’
emotions (fear, anxiety, worry, etc.). Scammers don’t give
the person time to think.
7. Possible responses: Ask yourself if the request makes
sense. Call relatives to confirm the situation. Don’t give your
personal information on the phone. Call the police.
59
Listening Task
Topic: Avoiding Scams and Fraud Competency Area: Comprehending Information
Criteria: Identifies facts (#1, 2, 3, 4); Interprets explanations (#5, 6, 7).
Instructions: You will watch a video about a type of scam and answer questions. The
video will be shown two times. You do not need to use complete sentences in your
answers. Spelling and grammar will not be scored.
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
4. This scam requires two people. What roles do the two scammers play? (2 points)
_____________________________________________
_____________________________________________
60
5. In your opinion, why is this scam described as the most despicable kind of scam?
(1 point)
_________________________________________________________________
_________________________________________________________________
6. In your opinion, what are two reasons this scam is often successful? (2 points, 1
point for each reason)
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
7. If you receive a call from someone asking for money, what are two things you
should you do? (2 points, 1 point for each possibility)
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
TASK SUCCESS
CLB 5 = 6/10 Your Score: /10
CLB 6 = 8/10 Your Score: /10
61
AT Video Transcript3: Emergency Scam
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/04218.html
Of all the scams in the Little Black Book of Scams, we’re pretty sure that Emergency
scams wins the “Most Despicable” prize. Often targeting grandparents and playing on
their emotions to rob them of money, scammers phone the innocent senior, claiming to
be one of their grandchildren… and saying, usually with a high level of emotion, that
they are in some kind of serious trouble and need money immediately.
Techniques include saying they’ve been in a car accident or are stuck in a foreign
country. To make the scam even more disturbing and realistic, the grandparent often
also receives a call from a fake police officer or lawyer.
All of this is carefully orchestrated by the scammers who are talented actors, and it’s all
designed to get YOU to make a decision based on emotion, and not logic. Emergency
scams are all about stealing money… and when emotions run high, people too often
give out their banking information or actually go through the process of wiring money to
the scammer.
Always ask if the call makes sense… if the person on the phone really behaves like the
relative you know and love. Take the time to call other relatives to verify the story before
doing anything. Protect yourself AND your loved ones from emergency scams.
A message from the Competition Bureau of Canada… and the Little Black Book of
Scams.
Video length: 1 minute, 43 seconds
3
Used by permission: Canadian Anti-Fraud Centre
62
Speaking Task: Describing a Scam
Assessment Preparation: This assessment task is the culmination of the SB
and SU activities in the module. Based on the needs of the class, determine how the
task will be completed: with a partner, or one on one with a teacher. If it is completed as
a partner activity, decide if each pair will present in front of the class or in a small group
of three or four. Recording the presentation with learner smartphones or other
equipment will be helpful in all options but will be essential if the task is completed in
small groups.
Set Up: Explain how the task will be completed (i.e., one on one with teacher, with a
partner, in small groups). Confirm recording protocols (emailing file to the teacher and
then deleting after in-class review; not posting on any social media).
Review the criteria for the task to ensure everyone understands the expectations.
Feedback: If the presentations are completed one on one with the teacher, or in pairs
in front of the class, you will complete the tool and give feedback. If you record the
speaker, consider showing a few presentations (with learner permission) to the class.
Focusing on the criteria, identify the difference between CLB 5 and 6.
If presentations are simultaneous (in pairs or in small groups), circulate and assess as
many presenters as possible. The remainder will need to be assessed while watching
the videos.
In addition to the formal assessment provided on the assessment tool, you could have
listener(s) complete the Peer Feedback form immediately following the presentation or
after viewing the recording. (For guidance on activating learners as resources for each
other, including giving feedback, see Integrating CLB Assessment, Chapter 6: Engaging
Learners in the Assessment Process.)
63
Speaking Task
Topic: Avoiding Scams and Fraud
CLB 5/6: Share a fraud experience
Competency Area: Sharing Information
Instructions: Share an example of fraud with a partner – from your own experience,
someone you know, or a story you have read in the news. Consider the sequence of
events and add detail so that the listener understands what happened.
Meets
Not yet expectations
Sufficient level of detail
CLB 5: Provides adequate description, e.g., what happened and how it made the
speaker feel.
CLB 6: Provides adequate detailed descriptions, e.g., what happened, how it
made the speaker feel, why it was (or wasn’t) convincing.
TASK SUCCESS:
CLB 5 and 6:
Meets expectations on 3/4 criteria Your score: /4
Must include sufficient level of detail Sufficient level of detail? Yes No
64
Peer Feedback: After reviewing the video, give feedback to your classmate.
Name of speaker: ______________________________________________
Peer(s): _______________________________________________________
Peer Feedback: After reviewing the video, give feedback to your classmate.
Name of speaker: ______________________________________________
Peer(s): _______________________________________________________
65
Reading Task: CRA Scams
Assessment Preparation: This assessment task is the culmination of the SB
and SU activities in the module and assumes that learners have a basic understanding
of the Canadian Revenue Agency: that citizens file tax returns and that many filers pay
income tax to the federal government. Learners could review relevant sections of their
Language Companions, listed in this module in Additional Resources for Teachers.
Set Up: Before handing out the task and text, remind learners that
• The task will be easier if they use the reading strategies they have been
practising: skimming the text to get the gist, scanning for specific information, and
using text layout to understand the text.
• Spelling and grammar will not be scored.
Answer Key:
1. To warn about CRA scams
2. Telephone, mail, text message or email
3. i) to receive a benefit or refund ii) to pay off a
debt
4. Call CRA or check My Account
5. If you request information during a phone call
with CRA
6. Take action right away/call CRA
7. Time/instance/situation
8. Careful/cautious/suspicious
9. Fake/not real
10. Possible answers: hang up or don’t respond; ask
a friend for advice; call the police; call the CRA
directly
66
Reading Task and Text
Topic: Avoiding Scams and Fraud
CLB 5-6 Reading Assessment Task: Read “Know How to Recognize a Scam” for information.
Competency Areas: Comprehending Information
Criteria: Getting the gist/main idea/purpose (#1); Finding details (#2 - 6); Applying information (10)
(inferring word meaning # 7-9)
Date: _____________________
Instructions: Read “Know How to Recognize a Scam” and answer the following questions. You
do not need to write complete sentences. Spelling and grammar will not be scored.
_________________________________________________________________
2. What four ways do scammers contact you to try to get your personal information? (2
points)
_________________________________________________________________
_________________________________________________________________
3. What two reasons do scammers give for needing your personal information? (2 points)
_________________________________________________________________
_________________________________________________________________
4. What can you do to make sure you need to pay money to the CRA? (1 point)
_________________________________________________________________
5. What is the only time that the CRA will send an email with links in it? (1 point)
_________________________________________________________________
67
6. What should you do if you do have a debt with the CRA? (1 point)
_________________________________________________________________
7. In the following sentence, what does circumstance mean? (1 point)
“This is the only circumstance in which the CRA will send an email containing links.”
_________________________________________________________________
“Taxpayers should be vigilant when they receive, either by telephone, mail, text
message or email, a fraudulent communication that claims to be from the Canada
Revenue Agency (CRA) requesting personal information such as a social insurance
number, credit card number, bank account number, or passport number.”
_________________________________________________________________
9. In the following sentence, what does fictitious mean? (1 point)
_________________________________________________________________
10. Overall, what do you feel is most important advice if you are asked for your personal
information either through email or telephone? (2 points)
_________________________________________________________________
_________________________________________________________________
TASK SUCCESS:
CLB 5 = Part A: 7/9 Your Score: /9
Your Score:
CLB 6 = Part A: 7/9 + Part B: 3/4 Part A: /9
Part B: /4
68
Home → Canada Revenue Agency → Security
Taxpayers should be vigilant when they receive, either by telephone, mail, text message
or email, a fraudulent communication that claims to be from the Canada Revenue
Agency (CRA) requesting personal information such as a social insurance number, credit
card number, bank account number, or passport number.
These scams may insist that this personal information is needed so that the taxpayer can
receive a refund or a benefit payment. Cases of fraudulent communication could also
involve threatening or coercive language to scare individuals into paying fictitious debt to
the CRA. Other communications urge taxpayers to visit a fake CRA website where the
taxpayer is then asked to verify their identity by entering personal information. These are
scams and taxpayers should never respond to these fraudulent communications or click
on any of the links provided.
If you receive a call saying you owe money to the CRA, you can call us or check My
Account to be sure.
If you have signed up for online mail (available through My Account, My Business
Account, and Represent a Client), the CRA will do the following:
• send a registration confirmation email to the address you provided for online mail
service for an individual or a business; and
• send an email to the address you provided to notify you when new online mail is
available to view in the CRA's secure online services portal.
Exception:
If you call the CRA to request a form or a link for specific information, a CRA agent
will forward the information you are requesting to your email during the telephone call.
This is the only circumstance in which the CRA will send an email containing links.
69
Home → Canada Revenue Agency → Security
If you do have a debt with the CRA and can't pay in full, take action right away. For more
information, go to When you owe money – collections at the CRA.
70
Writing Task: Describing a Scam
AT
Assessment Preparation: This task is the culmination of the SB and SU
activities in the module. If appropriate, these stories could be collected and compiled in
a class newsletter for distribution to other classes.
Set Up: Go over the assessment tool as a class to ensure that learners understand the
expectations. Make clear that only CLB 6 needs to offer recommendations to avoid the
scam or what to do if they have been a victim of a scam. Remind learners of strategies
practised in class (e.g., making a timeline, or using the tool to review work before
handing in).
Learners could use the assessment tool for self-assessment, inserting their initials in the
appropriate column (not yet / meets expectations) beside each criterion – or writing “not
sure” if appropriate.
Feedback: In addition to the formal assessment provided on the assessment tool,
consider providing class time for learners to implement the action-oriented feedback
given. While learners are doing this, circulate and provide individual support as needed.
Ask learners to show you when work is completed. If a common issue surfaces,
consider giving a clarifying mini lesson before asking learners to make adjustments to
their writing.
71
CLB 5-6 Writing Assessment Task:
Competency: Sharing Information AT
Task: The class is developing a newsletter (or blog site) to raise awareness of scams.
CLB 5: Write one paragraph for the newsletter, to describe a scam that you have experienced,
read about in a news story, or heard about.
CLB 6: Write one to two paragraphs for the newsletter, to describe a scam that you have
experienced, read about in a news story, or heard about. Also, offer recommendations to help
others avoid the scam or to get help if they have been a victim of a crime.
72