Thank you for choosing Sleepwell. P lease find herewith your registered e-warranty.
Warranty Terms
• WARRANTY REGISTRATION
1. Warranty is valid Only on purchase made from an Authorised Sleepwell Dealer and Authorised online platform/website .
2. To avail warranty benefits, ensure your product warranty is registered with the company. Our Authorised Dealer will help you in registering the warranty by scanning the QR code. For any query, kindly call our Sleepwell C are Helpline No 1800 103 6664 on any weekday from 9 am to 6 pm
3. Your online e-Warranty card (doesn’t require signature) and the relevant cash memo must be preserved and has to be produced along with the mattress in case of a complaint.
4. P lease contact Sleepwell C are Helpline No 1800 103 6664 for any feedback, help or to register your compliant.
• WARRANTY DOES NOT COVER THE FOLLOWING:
1. Warranty is limited to sagging, crumbling and natural disintegration of only the mattress core and does not include damage of accessories and fabric such as tears, stains, colour fading, bleeding, soil, burns, pilling and bobbins on usage.
2. Warranty does not cover depression of less than 15mm for mattresses upto thickness of 125mm or 37mm for mattresses above thickness of 125mm, under normal conditions of domestic use.
3. Warranty is NOT valid if the original configuration of the product is changed.
4. Warranty is valid only if proper care of the mattress is taken as per the use and care directions given herewith.
5. Damages not specifically listed herein will not qualify for warranty benefits.
6. The company’s decision will be final on the nature of the defects and applicability of the warranty. • WARRANTY SETTLEMENT VALUE (WSV)
1. All valid complaints under the applicable terms of warranty will be settled directly by the C ompany
2. No offer or schemes will be applicable on warranty settlement i.e. replacement or up-gradation.
3. Complaints received within the First year of purchase
a. The company will replace the defective mattress with a new Sleepwell Mattress of the Same model and size as was purchased earlier. No offer or scheme will be applicable.
b. In case the earlier product has been discontinued / upgraded, a “C V” will be issued as per Warranty terms applicable. This C V will be adjusted against a fresh purchase of any “Sleepwell” product.
4. Complaints received from the Second year onwards :
a. Pro – rata terms will be applicable while calculating the WSV.
b. For P ro-rata calculations, the Invoice Value, as applicable on the customer’s purchase date will be considered.
c. In case where the customer is unable to present the Invoice, the C ompany at its discretion can accept redressal and shall take its MRP less 10% as the value for P ro-rata calculation. MRP will be as applicable on C onsumer’s purchase date.
d. The customer has the choice of either buying the same model or upgrading to a higher model of Sleepwell, by paying the difference over the WSV.
5. The settlement i.e. Replacement/ upgrade to higher model will be done directly by the C ompany. The dealer/logistics parter will deliver the replaced/ upgraded product and will pick up the old defective mattress for the customer
• THE WA RRA NTY TERMS A RE SUBJECT TO CHA NGE WITHOUT PRIOR NOTICE.
• DISPUTES REGA RDING WA RRA NTY, IF A NY, A RE SUBJECT TO THE JURISDICTION OF DELHI. WARRANTY SETTLEMENT VALUE(WSV)
Total Warranty Upto Settlement Period (In 1-2 2-3 3-4 4-5 5-6 6-7 7-8 8-9 9-10 1 Year)
PRODUCT DETAILS 1. P roduct Name SPINETECH 2. P roduct Size 1981 X 1778 X 150 3. Unique Serial Number 76A A Z9UK 4. Total Warranty (In years) 5
CUSTOMER DETAILS 1. Name A tul 2. Mobile Number 9899059219 3. Bill Value
DEALER DETAILS 1. Dealer Name HA RE KRISHNA FURNISHING PV T LTD,GURGA ON. 2. Dealer C ode
• What to expect from your mattress / Use and Care:
1. At first, your new mattress may feel a little different to the mattress you have been sleeping on and sometimes your body will tell you so. Your body will soon adjust to the benefits of your new mattress while your mattress also adjusts to your sleeping style. This may take several weeks and lead to differential softening.
2. Body impressions are expected within a period of time. The more plush or thicker your mattress, the more comfort layers it will contain. It is a requirement that you rotate your mattress every 2 weeks for the first 4 months and every 3 months thereafter, using all surfaces of the mattress to assist in settling the comfort layers evenly, except those mattresses which have directional instructions, like head and feet direction.
3. Body impressions of less than 15mm for mattresses upto 125mm or 37mm for mattresses above 125mm are not considered as manufacturing fault and are a normal part of wearing in your mattress. Flexible P olyurethane Foam does soften with normal use and this has no bearing on its performance.
4. Ensure that the length & width of the bed matches with the mattress to ensure a proper fit and to avoid damaging your mattress. 5. A base that is not supportive or resists air circulation may damage your mattress and VOID your warranty. If you have a slat base or slatted bed frame, please confirm that the slats are supported in the middle of the bed with a center support leg or substantial support beam. Do not lay the mattress on uneven bed surface and do not keep any items below your mattress.
6. In case of storage beds, we recommend that you remove the mattress before opening the storage space, as it can have a roll together effect on your mattress and damage the mattress. This is not considered a fault with the mattress.
7. Avoid sitting on the edges of the mattress and avoid prolonged habitual sitting on the same part of the mattress while watching television etc. for a longer durability of your mattress.
8. We offer our exclusive Zero TurnTM* technology in our select mattresses, which means you not only get additional comfort but also have the convenience of not needing to flip your mattress again and again. P lease use the recommended side for sleeping. However keep rotating the mattress directionally to assist in settling the comfort layers evenly.
9. We recommend that you use a Sleepwell mattress protector to protect your mattress from moisture seepage, liquid spills, spots etc.
10. Avoid exposure to excessive moisture/humidity, temperature or other extreme environmental
conditions.
11. Before use, remove polythene packaging as it is meant only for protection during the transit.
12. We suggest using a liquid resistant sheet, when infants and young children are using the mattress.
13. Bending, folding, dragging, standing or jumping on the mattress can damage your mattress.
14. Your mattress has been specially packed for transit safety and it may take 2-3 days for the length and width to settle down to its actual size, after it has been taken out of its tight packaging.
15. Dimensional Tolerance: Tolerance for Sleepwell mattresses: Length or Width+/-12mm.
P lease consider this information as what is recommended, if you have any further queries please contact our service team who can answer any of your questions.
SHEELA FOAM LTD
Plot No 14, Sector-135, Noida (U.P.) - 201301, India
