Software Development and Security

Messages

Table of Contents Message from DICT Secretary

Ivan John E. Uy
Messages 1
The Philippines stands at the threshold of unprecedented growth as
The Philippine Skills Framework for 6 it embarks on its digital transformation journey. With a burgeoning
digital economy, strategic investments flooding the ICT sector, and
Software Development and Security pioneering applications of frontier technologies reshaping industries,
the nation is poised to further solidify its position as a globally
Introduction 8 Software Development and Security
competitive ICT hub.

Career Map 12 Central to this transformative journey are our skilled and
technologically adept ICT professionals, whose expertise is vital to realizing our collective vision of a
Skill Maps prosperous digital nation. Ensuring a robust pipeline of ICT talent is essential to sustaining the Philippines’
growth momentum and competitive edge. This objective can be achieved through a strategic approach that
Operations and Support 22 identifies key skills, competencies, and career trajectories for ICT professionals, equipping them with the
knowledge needed to navigate the disruptive currents of the Fourth Industrial Revolution.
Product Development 52
The Department of Information and Communications Technology (DICT), through its ICT Industry Development
Cybersecurity 126 Bureau, has developed the Philippine Skills Frameworks for Analytics and Artificial Intelligence, Contact Center
and Business Process Management, Software Development and Security, Healthcare Information Management
Governance, Risk, and Compliance 161 Services, and Global In-house Center. These frameworks ensure that our professionals in these sectors
remain agile and responsive to meet global industry demands, encapsulating our commitment to nurturing
Overview of Functional Skills and 182 About the Cover a vibrant ICT ecosystem by future-proofing the Filipino workforce. Formed through years of collaborative
effort, the DICT extends its heartfelt gratitude to our industry stakeholders as well as government partners
Competencies (FSC) The cover represents the for their unwavering support in developing these frameworks. Recognizing that this is a living document,
interconnected nature of we pledge to maintain openness and deepen collaboration with concerned stakeholders to ensure the
PSF Proficiency Level Descriptors 196 modern technology and the frameworks’ continued relevance.
various aspects of software
Functional Skills and Competencies (FSC) 197 development, such as With the steadfast guidance of our government, we are committed to bridging all kababayans, ensuring that
networking, cloud-based the benefits of digital transformation reach every Filipino, and making their lives better. These frameworks
Enabling Skills and Competencies (ESC) 440 services, and communication are a testament to our collective achievements in pursuing a common goal. The DICT remains steadfast in its
tools that are essential in support of the ICT industry, leveraging frontier technologies to drive economic growth and spur sustainable
Technical Guide 456 today’s software development development in the country. Embodying the resilience and innovation inherent in Filipino workers across all
and cyber security landscape. sectors, we will work together towards a more digitally empowered, secure, and prosperous Bagong Pilipinas.
Testimonial 472 The vibrant colors, icons, and
design elements create a Maraming salamat po!
Acknowledgments 484 visually striking and dynamic
cover, reflecting the innovative Ivan John E. Uy
and constantly evolving Secretary
nature of the software Department of Information and Communications Technology (DICT)
development industry. This
cover effectively captures the
essence of the book’s content
and conveys the importance
of developing relevant skills to
thrive in the ever-advancing
technological landscape.

Software Development and Security 1

 Messages Messages

Message from Atty. Message from PSIA President

Jocelle E. Batapa-Sigue Jonathan D. De Luzuriaga
“Skill is the new currency” is a statement that holds profound truth It is with great joy that the Philippine Software Industry Association
in today’s world. Our urgent goal is to transform this statement sincerely congratulates the Department of Information and
into concrete strategies to ensure that the Philippines is rich in this Communications Technology on the publication of the Philippine
essential form of wealth. A digitally skilled workforce will propel us to Skills Framework for Software Development. It’s been a long time
greater heights and enable us to reach our full potential as a nation. coming for the realization of this framework that will surely help
Therefore, it is imperative that every sector—government, industry, guide both the government and industry in producing a more
and academia—collaborates to future-proof our workforce. globally competitive skilled workforce for IT and Software.

The World Economic Forum’s (WEF) recent survey unveils key insights from the Rise of Global Digital PSIA is proud to have greatly contributed to the completion of this PSF for Software Development. Our
Jobs. As technology and digital accessibility continue to advance, the ability for people to work from team of experts has worked closely with the project team to ensure the production of a comprehensive
anywhere is fundamentally transforming the nature of work globally. This new paradigm, characterized by and accurate skills framework for the industry.
“jobs that can be distributed across borders in different geographies,” allows tasks to be performed, and
communication and collaboration to occur, seamlessly through digital tools. Moving forward, the industry hopes to use the PSF effectively in creating more collaborative measures that
will propel the Filipino talent workforce to a much higher level and lead to more global recognition for the
Jobs where all component tasks can be executed remotely, given the appropriate technological capabilities Philippine IT and Software industry.
and connectivity, are becoming increasingly common. This shift presents a significant opportunity
to harness global talent, allowing employers to expand their recruitment pools beyond geographical Jonathan D. De Luzuriaga
limitations. Consequently, countries can enhance their economic output by tapping into a diverse and PSIA President
skilled workforce, driving innovation and productivity. This global talent pool not only provides businesses
with access to a broader range of skills but also fosters cross-cultural collaboration and knowledge
exchange, further strengthening economic growth.

Understanding the evolving nature of work and developing effective strategies are crucial for the Message from
Philippines to remain competitive in the global digital economy. The Philippine Skills Framework (PSF) for
the ICT Industry is a proactive approach that will not only enhance the skills of Filipino workers but also Anderson Tan
drive national growth and competitiveness. Investing in education, training, and digital infrastructure will
ensure that the Philippines is well-positioned to seize opportunities in the digital age, fostering innovation The Information and Communications Technology (ICT) sector in
and sustainable economic development. the Philippines, with a specific focus on Software Development and
Security (SDS), represents a significant and growing contributor to
The PSF offers a visionary roadmap for skills development, seamlessly aligning educational and vocational the nation’s economic and strategic development. This industry
training programs with industry needs and global standards. This initiative is designed to equip Filipino boasts a diverse range of job roles catering to both domestic and
workers with the essential work skills needed to excel in the rapidly evolving job market. The PSF also fosters international markets. Developing a robust and adaptable Philippine
collaboration among government agencies, educational institutions, industry leaders, and international Skills Framework for the SDS sector was therefore challenging.
partners to create a cohesive and adaptive framework. By continuously updating the skills framework
to reflect emerging trends, we can ensure that our workforce remains agile, innovative, and capable of International software development projects often necessitate a more integrated approach to job roles,
meeting the demands of the global digital economy. In essence, the Philippine Skills Framework embodies while the local market tends to favor specialized and siloed positions. Recognizing the future-oriented
our collective commitment to building a robust, future-ready workforce that can drive national growth nature of international markets, this framework adopts a forward-looking perspective on career mapping
and competitiveness in the digital age. Through this visionary initiative, we are not just preparing for the within the SDS sector.
future—we are shaping it.
The Philippine Software Industry Association (PSIA) played a pivotal role in advocating for the inclusion
Atty. Jocelle Batapa-Sigue of specialized tracks focusing on User Experience (UX)/User Interface (UI) design and Cybersecurity. These
Undersecretary for ICT Industry Development rapidly evolving fields present excellent career prospects for individuals seeking to navigate these pathways.
Department of Information and Communications Technology (DICT)

2 Philippine Skills Framework Software Development and Security 3

 Messages Messages

The primary objective of developing a skills framework is to provide a structured and comprehensive
We posit that this inaugural iteration of the PSF-SDS framework serves as a valuable resource for the guide that outlines the essential competencies required for various roles within the software development
Philippine software development sector. It offers benefits to entities seeking to cultivate or acquire the and cybersecurity sectors. By clearly defining these competencies, the PSF-SDS empowers individuals,
necessary skillsets and human resources required to expand their service offerings. This expansion can occur organizations, and educational institutions to align their training programs, career development strategies,
both domestically and internationally, allowing companies to compete more effectively on a global scale. and curricula with industry-recognized standards. This alignment ensures that our workforce is equipped
Additionally, the PSF-SDS empowers companies to articulate required skill sets more clearly, facilitating with the necessary skills and knowledge to thrive in an ever-evolving technological landscape, ultimately
more effective marketing of their services to international clientele. enhancing the competitiveness and productivity of our nation’s software development and cybersecurity
sectors.
The academe is strategically positioned to leverage the PSF-SDS framework for curriculum reinforcement
across various business disciplines. This is due to the framework’s comprehensive nature, encompassing a Furthermore, the PSF-SDS serves as a valuable tool for career planning and progression, enabling
broad spectrum of industry-relevant skills. professionals to identify their strengths, areas for improvement, and potential career paths. By providing
a clear roadmap for skill development, the framework fosters a culture of continuous learning and
Anderson Tan professional growth, ensuring that our workforce remains agile and adaptable to the rapidly changing
Subject Matter Expert, Singapore Skills Framework demands of the industry.
Thames International School, Inc.
The impact of the PSF-SDS extends beyond the individual and organizational levels, as it holds the
potential to positively influence our nation’s economic growth and technological advancement. By
cultivating a highly skilled and competent workforce, it will enhance the productivity and competitiveness
of our software development and cybersecurity industries, attracting investment and fostering innovation.
Message from This, in turn, contributes to the overall economic prosperity of our nation and positions us as a regional
and global leader in these critical sectors.
Leo Angelo V. Santos, MSA
As the industry look towards the future, the PSF-SDS represents a testament to our commitment to
Greetings to our esteemed colleagues and partners in the field of excellence and our determination to stay at the forefront of technological advancements. By continuously
information technology! It is with great excitement that I present refining and updating the framework in response to emerging trends and industry demands, it will
to you the Philippine Skills Framework for Software Development ensure that our workforce remains resilient, adaptable, and ready to tackle the challenges and seize the
and Security (PSF-SDS), a comprehensive and meticulously crafted opportunities that lie ahead.
document that serves as a roadmap for the development and
enhancement of critical skills in the software development and I would like to extend my sincere gratitude to all those who contributed their time, expertise, and unwavering
cybersecurity sectors. dedication to the development of the PSF-SDS. Your invaluable input has shaped this framework into a
powerful tool that will guide our nation’s software development and cybersecurity sectors toward greater
The journey towards the creation of this framework was an extensive and collaborative process, involving heights.
the invaluable contributions of industry experts, software development companies, reputable software
organizations such as the Philippine Software Industry Association (PSIA) and UX Philippines (UXPH), allied Together, let us embrace the PSF-SDS as a catalyst for growth, innovation, and excellence, propelling our
IT groups, and academia. Over several months, I together with some key opinion leaders have conducted nation’s software development and cybersecurity industries into a prosperous and secure future.
numerous validation sessions, where these esteemed professionals generously shared their insights,
experiences, and expertise, ensuring that the PSF-SDS accurately reflects the realities and best practices Leo Angelo V. Santos, MSA
of the Philippine software development and cybersecurity landscape. Project Manager
Philippine Skills Framework for Software Development and Security
By contextualizing the successful IT framework of Singapore to the observed practices within our nation,
the group has tailored the PSF-SDS to address the unique challenges and opportunities that our software
development and cybersecurity professionals face. This collaborative approach not only strengthens the
framework’s relevance and applicability but also fosters a sense of ownership and investment among
stakeholders, paving the way for its possible widespread adoption and successful implementation.

4 Philippine Skills Framework Software Development and Security 5

 Section Introduction

Why Do We Need the Philippine Compatibility with the World

Skills Framework? The software industry is a global industry. The Philippine Skills
framework is not a localization, but rather an alignment with the
Calen Martin Legaspi, January 2024 career pathways present in the best organizations in the world. It aims
to provide equivalence for each role and level to similar roles and
I have the honor of helping draft the Philippine Skills Framework on Software Development and Security. levels in other top performing technology organizations anywhere in
This is the project of the DICT, in partnership with the Philippine Software Industry Association and iBPAP. the world.
We are basing this on the great work that Anderson Tan developed over several years for the Singapore
National Skills Framework. This project is led by Leo Santos of Thames International Business School. About Calen Martin Legaspi
Other contributors from O&B are Adam Breen, Michaelle Tabilin & Juno Aliento.
Calen Martin Legaspi is the Chairman and Chief Scientist at Orange & Bronze.
He is also presently a Senior Professional Lecturer at De La Salle University
Why the need for a skills framework? and sits as Industry Representative of the Technical Committee for Computer
For almost as long as I have been working, I have been hearing over Science at the Commission on Higher Education.
and over again of the skills gap between industry and academe. My
industry peers & I rant every year about never being able to fill all our
requirements for high-paying IT jobs. Yet, we are forced to reject over
95% (by my own estimates) of applicants, because they don’t have the
skills needed for the work we do.

Guidance for the Academe, Students & Parents

No student wants to struggle through four years of university only to be
unable to find a job. Many universities reach out to industry to improve
their curricula, but so far the advice from industry has been patchy,
inconsistent, and usually biased towards whatever each company
is doing. The Skills Framework is a comprehensive and authoritative
document that identifies the actual jobs available in the industry, and
the skills needed to qualify. Universities will have a detailed guide
on what to include in their curricula to make their graduates more
employable. Students (and their parents) can make better decisions on
which school to attend, and which degrees to pursue, as well as other
skills that they should learn in addition to what their schools provide, to
maximize their employability, as well as match their career choices with
their inclinations and talents.

Guidance for Employers as Well

There have been many job posts recently looking for “DevOps Engineers”.
DevOps is a practice done by a development team as a whole, not a
specific role. The Philippine Skills Framework provides guidance to
employer on more practical job descriptions. It also defines career
pathways to guide employers on their promotion processes.

8 Philippine Skills Framework Software Development and Security 9

 Introduction Introduction

From shortage to success: Overcoming the cybersecurity roles. From training new talent to empowering employees with professional growth opportunities,
Filipino organizations must adopt innovative approaches to address the skills gap and safeguard against cyber
cybersecurity skills gap in the Philippines attacks.

Alan Reyes, 2024 In conclusion, the cybersecurity skills gap remains a significant challenge for organizations in the Philippines.
However, by adopting innovative approaches such as investing in new talent, empowering current employees with

W ith cybercriminals constantly improving their tactics, organizations in the Philippines face the
daunting task of protecting their critical digital assets from sophisticated attacks. However,
understaffed security teams and a shortage of senior-level personnel make them more vulnerable to
professional growth opportunities, and partnering with educational institutions, Filipino organizations can address
the skills shortage and build a vigorous defense against cyber threats.

breaches. The key to success is to prioritize cybersecurity as a critical business function and recognize the need to continuously
evolve and adapt to the changing threat landscape. By doing so, Filipino organizations can ensure that they are
According to the Fortinet 2023 Global Cybersecurity Skills Gap report, 86% of IT and cybersecurity adequately equipped to face the challenges of today’s digital world and secure their critical digital assets.
decision makers in the Philippines and Malaysia agreed that the skills shortage creates more cyber
risks for their organizations, with over half admitting they struggle to recruit and retain qualified About Alan Reyes
professionals for their security team.
Alan Reyes is the country manager of Fortinet Philippines. He holds a Master’s
To bridge this gap, Filipino organizations need to adopt innovative approaches, from tapping into new Degree in Cybersecurity from the Asian Institute of Management, and over 10
talent pools to enhancing the skills of their current security team, to protect themselves from cyber years of experience in the cybersecurity industry, spanning across product
threats. management, product marketing, and customer relationship management.

Unlocking New Talent: As the demand for cybersecurity professionals in the Philippines continues
to rise, organizations are facing a critical skills shortage. The (ISC)² 2022 Cybersecurity Workforce
Study revealed that the Asia-Pacific region requires at least 2.2 million cybersecurity talents, leaving
traditional candidates with cybersecurity degrees or relevant work experience unable to meet this
demand alone.

To address this gap, organizations can look to untapped communities, including women, veterans,
and students, and provide accessible cybersecurity training to those looking for a career change. By
investing in these new talents, Filipino organizations can broaden their candidate pool and help build
a stronger defense against cyber threats.

Unlocking Existing Potential: In the face of a severe skills shortage, retaining top talent is crucial for organizations
in the Philippines. To achieve this, leaders must prioritize employee experience and job satisfaction by offering
more opportunities for professional growth and skill development. One way to do this is by encouraging team
members to take advantage of high-quality cybersecurity training and certification programs, such as those
offered by the Fortinet Training Institute.

The Network Security Expert program, with its self-paced and instructor-led training, provides eight levels of
cybersecurity certification that cater to different skill levels. By investing in their employees’ growth, Filipino
organizations can empower their team members to progress in their careers, while also providing a strong
foundation for newcomers looking to build a career in the industry.
Unlocking the Talent Pipeline: As cyber threats become more sophisticated and frequent, the demand for
cybersecurity professionals is on the rise in the Philippines. To address the ongoing skills gap and ensure a
robust defense against these threats, colleges and universities are expanding their cybersecurity degree
programs.

By partnering with these institutions, organizations can provide opportunities for students to acquire industry-
recognized certifications even before graduation, ensuring a pipeline of qualified candidates to fill critical

10 Philippine Skills Framework Software Development and Security 11

 Career Map Career Map

Operations and Support Career Map The Career Map presents the career pathways within the Sector, identifying the vertical tracks, as well as the horizontal job grades.
It provides a general representation of the job roles from entry level to the top positions.

Infrastructure Support Systems Support Database Support Data Centre and Operations Centre Support Applications Support

Chief Information Officer

Head of Operations and Support

Operations and Support Manager

Infrastructure Systems Database Data Centre Operations Centre Applications Support

Support Engineer Support Engineer Support Engineer Operations Engineer Support Engineer Engineer

Associate Infrastructure Associate Systems Associate Database Associate Data Centre Associate Operations Associate Applications
Support Engineer Support Engineer Support Engineer Support Engineer Centre Support Engineer Support Engineer

12 Philippine Skills Framework Software Development and Security 13

 Career Map Career Map

Product Development Career Map The Career Map presents the career pathways within the Sector, identifying the vertical tracks, as well as the horizontal job grades.
It provides a general representation of the job roles from entry level to the top positions.

Experience Design

Director for User Experience

Lead UI Designer Lead UX Researcher Lead UX Designer Lead UX Writer Lead UX Usability Tester Product Designer

UI Designer UX Researcher Interaction Designer UX Designer UX Writer UX Usability Tester

Associate UI Designer UX Research Associate UX Designer Associate

14 Philippine Skills Framework Software Development and Security 15

 Career Map Career Map

Product Development Career Map The Career Map presents the career pathways within the Sector, identifying the vertical tracks, as well as the horizontal job grades.
It provides a general representation of the job roles from entry level to the top positions.

Product Management Software Development

Chief Information Officer Chief Technology Officer

Portfolio Manager

Delivery Manager Embedded Systems

Enterprise Architect
(Program Manager) Architect

Software Test Manager Project Manager (Software) Solutions Architect

Embedded Systems
Software Tester Business Analyst Software Engineer Platform Engineer
Engineer

Associate Embedded
Associate Software Tester Associate Business Analyst Associate Software Engineer
Systems Engineer

16 Philippine Skills Framework Software Development and Security 17

 Career Map Career Map

Cybersecurity Career Map The Career Map presents the career pathways within the Sector, identifying the vertical tracks, as well as the horizontal job grades.
It provides a general representation of the job roles from entry level to the top positions.

Vulnerability Digital Forensic

Security Design and Engineering Assessment and Security Response And Incidence Threat Analysis
Penetration Testing Response

Chief Information Security Officer (CISO)

Vulnerability Assessment
Applications Security Security Operations Incident Investigation Threat Analysis
And Penetration Testing Infra Security Architect
Architect Manager Manager Manager
Manager

Vulnerability Assessment
Senior Network Engineer/ Security Operations
Security Architect And Penetration Testing Incident Investigator
Security Infra Engineer Analyst
Analyst

Security Analyst

18 Philippine Skills Framework Software Development and Security 19

 Career Map Career Map

Governance, Risk, and Compliance The Career Map presents the career pathways within the Sector, identifying the vertical tracks, as well as the horizontal job grades.
It provides a general representation of the job roles from entry level to the top positions.

Risk Management Data Security Governance, Risk, and Compliance

Chief Data Protection/

Chief Data Privacy Officer/ Chief Risk Officer
Chief Data Security Officer

Cyber Risk Manager Data Protection Officer Head of IT Audit

IT Audit Manager Internal Audit Manager

Compliance Officer for

Cyber Risk Analyst IT Auditor
Privacy

Data Security Specialist/

Analyst

20 Philippine Skills Framework Software Development and Security 21

 Skills Maps Skills Maps
Operations & Support Operations & Support

Associate Infrastructure Support Engineer Associate Infrastructure Support Engineer

The Associate Infrastructure Support Engineer performs routine infrastructure operations and maintenance
activities. They assist with monitoring infrastructure performance. They check for problems in existing
systems and modify work processes by following defined procedures, processes, and quality standards. Functional Skills and Competencies Enabling Skills and Competencies

They are required to be on standby with on-call availability with varied shifts including nights, weekends, Business Needs Analysis Level 2 Collaboration Basic

and holidays. Cyber and Data Breach Incident Management Level 2 Communication Basic

Infrastructure Deployment Level 1-2 Digital Fluency Basic

The Associate Infrastructure Support Engineer works in a team setting and is proficient in infrastructure Infrastructure Support Level 1-2 Problem Solving Basic

systems and network-related tools and techniques required by the organization. They are also familiar Skills and
Network Administration and Maintenance Level 1-2 Self Management Basic

with the relevant software platforms on which the database is deployed. Competencies
Network Configuration Level 2

Process Improvement and Optimization Level 3

The Associate Infrastructure Support Engineer can solve issues quickly and effectively as they arise. They Procurement Level 2
can methodically identify the cause of the issue, evaluate it, and develop a solution in collaboration with Project Management Level 3
the team. They can communicate effectively and display high service level standards. Service Level Management Level 3

Stakeholder Management Level 2-3

Critical Work
Key Tasks
Functions

Oversee infrastructure • Perform routine checks on infrastructure operations activities in accordance with the IT Operations
operations standards and procedures
• Assist with monitoring daily infrastructure traffic and performance
• Configure infrastructure and related computing environments such as computer hardware, systems
software, applications software
• Maintain documentation of maintenance and optimization procedures and tests
• Perform minor infrastructure repairs in accordance with design or installation specifications

Maintain infrastructure • Assist with infrastructure testing, ongoing optimization or changes, and scheduled upgrades and
Critical Work performance updates
Functions and • Coordinate the deployment of new and/or upgraded infrastructure
Key Tasks

Resolve infrastructure- • Act as the first point of contact for infrastructure-related incidents
related problems and • Assist with problem identification and resolution
issues • Escalate unresolved infrastructure-related incidents for resolution
• Documents incidents and track resolution in management systems
• Document solutions to common infrastructure-related incidents

Oversee service level • Assist in developing service-level objectives and targets

agreements and service • Maintain logs of service level performance metrics
improvements • Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Continue to next page

22 Philippine Skills Framework Software Development and Security 23

 Skills Maps Skills Maps
Operations & Support Operations & Support

Infrastructure Support Engineer Infrastructure Support Engineer

The Infrastructure Support Engineer assists with infrastructure planning, design, operations, and
maintenance. They assist with technical infrastructure performance analysis to identify problems and
risks, make improvement recommendations, and support the implementation of preventive solutions. Functional Skills and Competencies Enabling Skills and Competencies

They follow procedures, processes, and quality standards and take appropriate corrective action in Business Continuity Level 4 Collaboration Intermediate

response to readily identifiable infrastructure problems and incidents. They are required to be on Business Needs Analysis Level 3 Communication Intermediate

standby with on-call availability with varied shifts including nights, weekends, and holidays. Cyber and Data Breach Incident Management Level 3-4 Digital Fluency Basic

Infrastructure Deployment Level 3 Problem Solving Intermediate

The Infrastructure Support Engineer works in a team setting and is proficient in Infrastructure systems Infrastructure Support Level 3 Self Management Intermediate

and network-related tools and techniques required by the organization. They are also familiar with the Learning and Development Level 4
relevant software platforms on which the database is deployed. Network Administration and Maintenance Level 3
Skills and
Network Configuration Level 3
Competencies
The Infrastructure Support Engineer can resolve issues quickly and effectively as they arise. They can People and Performance Management Level 3
methodically identify and evaluate the cause of issues, and develop solutions in collaboration with the Problem Management Level 3
team. They can communicate effectively and display high service level standards. Process Improvement and Optimization Level 4

Procurement Level 3

Project Management Level 4

Service Level Management Level 4

Critical Work
Key Tasks
Functions Stakeholder Management Level 4
Oversee infrastructure • Manage infrastructure operations activities and installation of infrastructure systems according to Strategy Implementation Level 3
operations design specifications
• Align infrastructure operations with agreed service level agreements
• Leads infrastructure operations project planning and requirements phases
• Manage the implementation of agreed infrastructure changes and maintenance routines
• Contributes to the design and implementation of infrastructure replacement plans

Maintain infrastructure • Perform ongoing tuning and optimization of infrastructure hardware and software components such as
performance updates and upgrades
• Manage infrastructure testing and implementation
• Gather performance and data usage statistics for capacity planning and reporting
Critical Work • Pilot new tools, technologies, and/or processes to enhance the performance of infrastructure systems
Functions and
Key Tasks
Resolve infrastructure- • Conduct root cause analysis to explore possible solutions
related problems and • Simulate user problems to explore solutions to resolve problems
issues • Oversee updates on issues to ensure resolution
• Recommend system modifications to address issues
• Guide and/or train teams to resolve infrastructure-related incidents
• Create temporary solutions until permanent solutions can be developed to resolve infrastructure-
related incidents

Oversee service level • Manage the development of service-level objectives and targets
agreements and service • Monitor service-level objectives to ensure that requirements are met or exceeded
improvements • Develop client satisfaction metrics and service procedures
• Propose recommendations to improve performance and client satisfaction

Continue to next page

24 Philippine Skills Framework Software Development and Security 25

 Skills Maps Skills Maps
Operations & Support Operations & Support

Associate Systems Support Engineer Associate Systems Support Engineer

The Associate Systems Support Engineer performs routine systems administration-related activities.
They ensure systems operate in a manner that meets business needs and that system improvements
are successfully implemented. They assist with implementing remedial actions in the event of system Functional Skills and Competencies Enabling Skills and Competencies

failures/breakdowns. They maximize service uptime, maintain system backups, manage service licensing, Business Needs Analysis Level 2 Collaboration Basic

and maintain security standards. They are required to be on standby with on-call availability with varied Configuration Tracking Level 1-2 Communication Basic

shifts including nights, weekends, and holidays to resolve systems-related incidents. Cyber and Data Breach Incident Management Level 2 Digital Fluency Basic

Infrastructure Support Level 1-2 Problem Solving Basic

The Associate Systems Support Engineer works in a team setting and is proficient in infrastructure systems IT Asset Management Level 2 Self Management Basic

and network-related tools and techniques required by the organization. They are also familiar with the Network Administration and Maintenance Level 1-2
Skills and
relevant platforms on which the database is deployed on. Competencies Process Improvement and Optimisation Level 3

Procurement Level 2
The Associate Systems Support Engineer can quickly and effectively solve issues as they arise. They can Project Management Level 3
methodically identify the cause of the issue, evaluate it, and develop a solution in collaboration with the
Security Administration Level 3
team. They can communicate effectively and display high service level standards.
Service Level Management Level 3

Stakeholder Management Level 2-3

System Integration Level 3

Critical Work
Key Tasks
Functions

Oversee service level • Assist in developing service-level objectives and targets

agreements and service • Maintain log of service level performance metrics
improvements • Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Design and develop new • Assist with the development of new systems in accordance with business needs and systems
systems requirements
• Improve efficiency and achieve predictable service delivery using ITIL framework.
• Implement systems security and integrity controls
• Assist with new system testing and implementation procedures
• Assist with piloting of new tools, technologies, and/or processes
Critical Work • Assist with user acceptance tests for the newly deployed systems
Functions and • Perform system upgrades
Key Tasks • Manage administration of user groups
• Maintain documentation on current systems set-up and standard operating procedures
• Implement plans to make systems available to users in a shared, secure and controlled manner for easy
adoption

Optimize systems • Carry out optimisation of system components, updates and upgrades
performance • Conduct technical research for software and hardware upgrades
• Maintain documentation of all conducted system optimisation activities
• Track key operational metrics, performance, utilization, throughput and capacity
• Collate performance and data usage statistics for capacity planning and reporting

Resolve system-related • Identify and resolve system-related issues

incidents • Escalate unresolved system-related issues

Continue to next page

26 Philippine Skills Framework Software Development and Security 27

 Skills Maps Skills Maps
Operations & Support Operations & Support

Systems Support Engineer Systems Support Engineer

The Systems Support Engineer undertakes complex projects related to system provisioning, installations,
and configurations as well as monitoring and maintenance of systems. They apply highly developed
Functional Skills and Competencies Enabling Skills and Competencies
specialist knowledge and skills in systems administration and work toward continuous optimization of
system performance. They implement system improvements and instruct other IT staff in the resolution Business Continuity Level 4 Collaboration Intermediate

of most complex issues. They are required to be on standby with on-call availability with varied shifts Business Needs Analysis Level 3 Communication Intermediate

including nights, weekends, and holidays to resolve systems-related incidents. Configuration Tracking Level 3 Digital Fluency Basic

Cyber and Data Breach Incident Management Level 3-4 Problem Solving Basic

The Systems Support Engineer works in a team setting and is proficient in Infrastructure systems and Infrastructure Support Level 3 Self Management Intermediate

network-related tools and techniques required by the organization. They are also familiar with the relevant IT Asset Management Level 3

platforms on which the database is deployed on. Learning and Development Level 4

Network Administration and Maintenance Level 3

Skills and
The Systems Support Engineer can quickly and effectively solve issues as they arise. They can methodically Competencies
People and Performance Management Level 3
identify the cause of the issue, evaluate it, and develop a solution in collaboration with the team. They can Performance Management Level 4
communicate effectively and display high service level standards. Problem Management Level 3

Process Improvement and Optimisation Level 4

Procurement Level 3

Project Management Level 4

Critical Work
Key Tasks
Functions Security Administration Level 4
Oversee service level • Manage the development of service-level objectives and targets Security Programme Management Level 3
agreements and service • Monitor service-level objectives to ensure that requirements are met or exceeded
improvements • Develop client satisfaction metrics and service procedures Service Level Management Level 4
• Propose recommendations to improve performance and client satisfaction

Design and develop new • Develop new systems in accordance with business analysis and systems requirements
systems • Design security and integrity controls
• Install, modify, implement and maintain systems
• Define the system maintenance procedures
• Analyze the use of new systems to identify enhancement needs
• Conduct user acceptance tests for the newly deployed systems
• Lead research initiatives for the development of advanced and automated approaches for system
Critical Work
administration
Functions and
• Interpret internal or external business issues and recommends solutions and/or best practices
Key Tasks
• Provide technical advice on installation, setup, configuration of systems

Optimize systems • Explore opportunities to optimize the delivery of systems services with emphasis on availability,
performance reliability, scalability, and security
• Conduct system audits and upgrades using Root Cause Analysis
• Develop automated processes to define, measure, and report on service quality, stability and capacity
• Analyze system requirements and performance to optimize the use of network operating systems
• Schedule installations and upgrades in accordance with organizational policies, procedures and
protocols

Resolve system-related • Conduct risk assessments of systems

incidents • Investigate cause of systems issues and resolve issues to ensure uninterrupted operations
• Resolve escalated system-related issues to identify root cause and potential solutions

Continue to next page

28 Philippine Skills Framework Software Development and Security 29

 Skills Maps Skills Maps
Operations & Support Operations & Support

Associate Database Administrator Associate Database Administrator

The Associate Database Administrator identifies, tests, and deploys all database technologies (SQL,
MySQL, PostgreSQL, MongoDB, and other relevant query language) and support tools. They ensure system
improvements are successfully implemented and are responsible for verifying all data to be entered into Functional Skills and Competencies Enabling Skills and Competencies

the database meets set standards and requirements as well as installing, configuring, and maintaining the Business Needs Analysis Level 2 Collaboration Basic

database infrastructure within assigned span-of-control. They assist in project planning by establishing Configuration Tracking Level 1-2 Communication Basic

work plans, estimates, milestones, and schedules. They are required to be on standby with on-call Cyber and Data Breach Incident Management Level 2 Digital Fluency Basic

availability to resolve database-related incidents. Data Engineering Level 2 Problem Solving Basic

Data Migration Level 3 Self Management Basic

The Associate Database Administrator works in a team setting and is proficient in database administration, Database Administration Level 2
and database management-related tools and techniques. They are also familiar with the relevant software Infrastructure Support Level 1-2
Skills and
platforms on which the database is deployed. Competencies
IT Asset Management Level 2

Problem Management Level 3

The Associate Database Administrator can quickly and effectively solve issues as they arise. They can Process Improvement and Optimisation Level 3
methodically identify the cause of the issue, evaluate it, and develop a solution in collaboration with the Procurement Level 2
team. They can communicate effectively and display high service level standards.
Project Management Level 3

Security Administration Level 2

Service Level Management Level 3

Stakeholder Management Level 2-3

Critical Work
Key Tasks
Functions

Oversee service level • Assist in developing service-level objectives and targets

agreements and service • Maintain log of service level performance metrics
improvements • Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Oversee database • Maintain development, production and multiple testing environments

administration • Assist in upgrades of databases, new structures or elements
• Assist in installation, configuration and maintenance of database management systems software
• Implement database back-up and recovery procedures

Design and develop new • Assist in business needs analysis for database design
database • Assist with testing of new database procedures and protocols
• Assist in establishing database system flows
• Maintain data documentation and metadata models
• Configuring indexing
Critical Work • Code, edit and install stored procedures and functions for accessing, maintaining and populating
Functions and databases
Key Tasks

Optimize database • Perform ongoing optimisation of database components to ensure availability, reliability, scalability, and
performance security
• Assist with database audits and maintenance activities
• Maintain documentation of database optimization activities
• Track key operational metrics, performance, utilization, throughput and capacity for reporting
• Ensure optimal database performance and availability

Resolve database • Identify and resolve database issues

incidents • Troubleshoot index in database development
• Determines appropriate course of action for resolving database issues, identify and mitigate risks
• Escalate unresolved database issues
• Ensure adherence to organizational database procedures, policies and protocols

Manage database • Implement database security and data integrity controls

security • Control privileges and permissions to database users
• Adhere to information security policies, procedures and protocols in all tasks

Continue to next page

30 Philippine Skills Framework Software Development and Security 31

 Skills Maps Skills Maps
Operations & Support Operations & Support

Database Administrator Database Administrator

The Database Administrator undertakes complex projects requiring additional technical knowledge and
makes decisions on ambiguous administrative and support issues. They apply highly developed specialist
knowledge and skills in database administration. They implement database improvements and provide Functional Skills and Competencies Enabling Skills and Competencies

the necessary advice on setting up new databases, optimizing database performance, and resolving issues Business Needs Analysis Level 3 Collaboration Intermediate

that arise during the set-up and update of databases. They are also responsible for resolving database- Business Continuity Level 4 Communication Intermediate

related incidents and ensuring database security and integrity controls are in place. Configuration Tracking Level 3 Digital Fluency Basic

Cyber and Data Breach Incident Management Level 3-4 Problem Solving Basic

The Database Administrator works in a team setting and is proficient in database administration, and Data Engineering Level 3 Self Management Intermediate

database management-related tools and techniques required by the organization. They are also familiar Data Migration Level 4
with the relevant software platforms on which the database is deployed on. Database Administration Level 4

Infrastructure Support Level 3

The Database Administrator can methodically identify the causes of complex issues, evaluate them, and IT Asset Management Level 3
develop solutions in collaboration with the team. They can communicate effectively and display high IT Strategy Level 4
Skills and
service level standards. Competencies
Learning and Development Level 4

People and Performance Management Level 3

Performance Management Level 4

Problem Management Level 3

Critical Work
Key Tasks
Functions Process Improvement and Optimization Level 4
Oversee service level • Manage the development of service-level objectives and targets Procurement Level 3
agreements and service • Monitor service level objectives to ensure that requirements are met or exceeded
improvements • Develop client satisfaction metrics and service procedures Project Management Level 4
• Propose recommendations to improve performance and client satisfaction
Service Level Management Level 4

Oversee database • Advise senior management on database concepts and functional capabilities and implementation Stakeholder Management Level 4
administration procedures
• Perform upgrades of databases, new structures or elements Strategy Implementation Level 3
• Build scripts to automate the daily operations of database management
• Install, configure and maintain the database management systems software Security Administration Level 4
• Manage the migration of databases

Design and develop new • Develop database requirements based on requirements and business needs analysis
database • Reference database clustering or distributed database environments
• Conduct risk assessments and analysis of proposed database designs
• Interpret internal or external business issues and recommends solutions and/or best practices
• Test new databases to ensure performance and smooth operations during deployment
• Verify stored procedures and functions for accessing, maintaining and populating databases
Critical Work
• Lead research initiatives to explore advances and automated approaches for database administration
Functions and
• Translate logical data models into physical database designs
Key Tasks

Optimize database • Explore opportunities to optimize the delivery of database services with emphasis on availability,
performance reliability, scalability, and security
• Conduct database audits and maintenance
• Develop automated processes to define, measure, and report on service quality, stability and capacity
• Monitor, analyze and calibrate DBMS parameters to ensure database is tuned for optimal performance
• Forecast utilization patterns and propose modifications or upgrades
• Conduct application transaction volume and traffic analysis, and interpret the impact on database
performance

Resolve database • Investigate escalated of database issues to determine potential solutions

incidents • Ensure 24/7 production support and/or database access
• Oversee adherence to organizational database procedures, policies and protocols

Manage database • Design security and data integrity controls

security • Maintain and monitor database security, integrity and access control
• Recommend and implement database solutions to support data integrity efforts
• Implement required security controls designed around data and databases
• Provide audit trails to detect potential security violations

Continue to next page

32 Philippine Skills Framework Software Development and Security 33

 Skills Maps Skills Maps
Operations & Support Operations & Support

Associate Data Center Operations Engineer Associate Data Center Operations Engineer
The Associate Data Center Operations Engineer provides data center systems maintenance and monitoring
service and basic support in data center equipment installation. They should possess a strong foundation
in operating systems, including proficiency in Linux and Windows OS. Essential skills involve scripting Functional Skills and Competencies Enabling Skills and Competencies

and automation capabilities, utilizing languages such as Bash or PowerShell to streamline tasks and Business Needs Analysis Level 2 Communication Basic

enhance operational efficiency. They monitor data volume, maintain internal documentation, and perform Cyber and Data Breach Incident Management Level 2 Interpersonal Skills Basic

independent troubleshooting of recurring issues whenever required. They also assist with the set-up of Data Center Facilities Management Level 2 Problem Solving Basic

data center facilities and equipment, They are required to be on standby with on-call availability with Infrastructure Support Level 1-2 Service Orientation Basic

varied shifts including nights, weekends, and holidays to resolve data center-related incidents. Skills and IT Asset Management Level 2 Teamwork Basic
Competencies
Process Improvement and Optimisation Level 3
The Associate Data Center Operations Engineer works in a team setting and is proficient in database Procurement Level 2
administration, infrastructure concepts, and database management-related tools and techniques. They Project Management Level 3
are also familiar with the relevant software platforms on which the database is deployed. Service Level Management Level 3

Stakeholder Management Level 2-3

The Associate Data Center Operations Engineer can resolve issues quickly and effectively as they arise.
System Integration Level 3
They can methodically identify the cause of the issue, evaluate it, and develop a solution in collaboration
with the team. They can communicate effectively and display high service level standards.

Critical Work
Key Tasks
Functions

Manage the set-up of • Analyze vendor products to determine suitability in meeting organizational needs and requirements
the data center • Analyze organization’s requirements and business needs for data center facilities and equipment
• Determine requirements’ impact on existing architecture, work processes and systems
• Participate in technical design review of proposals

Manage data center • Adhere to organizational policies, procedures and protocols in data center operations management
performance and • Escalate issues of non-compliance to contractual requirements
operations • Ensure adherence to contract requirements
• Gather data on data center facilities’ bandwidth, capacity requirements and system inter-dependencies
Critical Work • Monitor system activity to ensure optimal performance
Functions and
Key Tasks
Manage data center- • Troubleshoot, diagnose and resolve data center-related incidents
related incidents and • Document incidents and resolutions for future reference
business continuity • Assist in the development of disaster recovery plans
• Provide support for incidents during and after normal operating hours
• Participate in disaster recovery drills and exercises
• Escalate unresolved data center-related incidents to senior management

Oversee service level • Assist in developing service level objectives and targets
agreements and service • Maintain log of service level performance metrics
improvements • Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Continue to next page

34 Philippine Skills Framework Software Development and Security 35

 Skills Maps Skills Maps
Operations & Support Operations & Support

Data Center Operations Engineer Data Center Operations Engineer

The Data Center Operations Engineer provides support in data center equipment installation, logging
data regarding the installed corporate server base, developing procedures for server installation, racking,
un-racking, decommissioning hardware, and cable patching from server through to server farm switches. Functional Skills and Competencies Enabling Skills and Competencies

They manage the data center’s performance and operations. They monitor data volume and perform Business Needs Analysis Level 3 Collaboration Intermediate

troubleshooting of non-routine or novel issues with little precedence whenever required. They are required Business Continuity Level 4 Communication Intermediate

to be on standby with on-call availability with varied shifts including nights, weekends, and holidays to Cyber and Data Breach Incident Management Level 3-4 Digital Fluency Basic

resolve data center-related incidents. Data Center Facilities Management Level 3 Problem Solving Basic

Disaster Recovery Management Level 4 Self Management Intermediate

The Data Center Operations Engineer works in a team setting and is proficient in database administration, Infrastructure Support Level 3
infrastructure concepts, and database management-related tools and techniques required by the IT Asset Management Level 3
organization. They are also familiar with the relevant software platforms on which the database is deployed. IT Strategy Level 4

Skills and Learning and Development Level 4

The Data Center Operations Engineer can quickly and effectively solve issues as they arise. They can Competencies
People and Performance Management Level 3
methodically identify the cause of the issue, evaluate it, and develop a solution in collaboration with the
Performance Management Level 4
team. They can communicate effectively and display high service level standards.
Problem Management Level 3

Process Improvement and Optimisation Level 4

Procurement Level 3

Critical Work Project Management Level 4

Key Tasks
Functions
Service Level Management Level 4
Manage the set-up of • Conduct technical feasibility studies to determine viability, cost, time required and compatibility with
Stakeholder Management Level 4
the data center organizational needs and requirements
• Explore new concepts and ideas in data center facilities and equipment Strategy Implementation Level 3
• Review and communicate requirements to senior stakeholders
• Analyze designs to ensure compliance with business requirements, predicted cooling, structural and System Integration Level 4
operational concerns
• Conduct short- and long-term planning to meet organization’s requirements and business needs

Manage data center • Oversee compliance with security policies, procedures and protocols
performance and • Develop documentation, training and guidance procedures for the management of data center
operations operations
• Identify best practices in data center operations and management for adoption
Critical Work • Ensure compliance with security policies, procedures and protocols
Functions and • Evaluate services provided by vendors and recommend changes
Key Tasks • Recommend enhancements to improve availability and performance
• Analyze data center facilities’ bandwidth, capacity requirements and system inter-dependencies
• Optimize the interfaces between the IT equipment and data center

Manage data center- • Collaborate on disaster recovery plans for data center operations
related incidents and • Oversee the execution of disaster recovery drills and exercises
business continuity • Analyze incidents to determine patterns and propose recommendations to prevent future occurrences
• Simulate incidents to diagnose and resolve escalated data center-related incidents
• Oversee resolution of data center-related incidents involving vendors

Oversee service level • Manage the development of service-level objectives and targets
agreements and service • Monitor service level objectives to ensure that requirements are met or exceeded
improvements • Develop client satisfaction metrics and service procedures
• Propose recommendations to improve performance and client satisfaction

Continue to next page

36 Philippine Skills Framework Software Development and Security 37

 Skills Maps Skills Maps
Operations & Support Operations & Support

Associate Operations Center Support Engineer Operations Center Support Engineer

The Associate Operations Center Support Engineer is responsible for monitoring and identifying incidents The Operations Center Support Engineer works closely with the hardware and software teams in
in hardware and software components across the organization. They analyze problems and perform the organization. They are responsible for implementing and installing new software and hardware
troubleshooting and incident response on the system. They are also responsible for maintaining technical components across the organization. They have to ensure the systems are reliable and monitored, and
and systems documentation. support operations are conducted on a timely manner. They will also collaborate with stakeholders to serve,
observe, own, and solve problems through innovation, reducing friction with production deployments,
The Associate Operations Center Support Engineer works in a team setting and is proficient in operating and increasing availability.
systems, network and infrastructure, and monitoring tools and techniques required by the organization.
They are also familiar with the relevant software platforms on which the solutions are deployed. The Operations Center Support Engineer works in a team setting and is proficient in database systems,
network and infrastructure, and monitoring tools and techniques required by the organization. They are
The Associate Operations Center Support Engineer has strong critical thinking skills to identify issues and also familiar with the relevant software platforms on which the solutions are deployed.
is passionate about analyzing and resolving problems and addressing technical challenges.
The Operations Center Support Engineer applies critical thinking skills to resolve complex issues.
They also apply creative skills in addressing technical challenges on the job.

Critical Work
Key Tasks
Functions
Critical Work
Key Tasks
Functions
Monitor systems • Monitor performance and capacity of computer systems to ensure stable operations
performance • Identify issues, alerts, or malfunctions in software and/or hardware components
Implement new systems • Install software and hardware equipment for users
• Gather data for network health check reports for software and hardware teams
• Carry out user acceptance tests on installed and/or upgraded equipment
• Prepare and document system health check documents for software and hardware teams
• Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption
• Conduct feasibility studies for implementing new solutions
Critical Work
Resolve network- • Identify and respond to network-related incidents
Functions and
related incidents • Adhere to organizational policies, procedures and protocols when resolving network-related incidents
Key Tasks Monitor systems • Oversee monitoring activities of all systems to ensure stable operations
• Administer service requests
performance • Conduct scheduled tests on systems and monitor performance
• Escalate unresolved network-related incidents
Critical Work • Provide updates and resolutions in the event of downtime and/or malfunctions
Functions and
Key Tasks
Oversee service level • Assist in developing service-level objectives and targets
Resolve network- • Analyze and provide technical back-up and third line support when technical incidents arise
agreements and service • Maintain log of service level performance metrics
related incidents • Classify and categorize incidents for escalation
improvements • Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Evaluate past incidents and prepare reports and documentation for senior stakeholders
• Identify recurring incidents and potential issues for senior management
• Provide support and recommendations to the affected teams post-incident

Functional Skills and Competencies Enabling Skills and Competencies Oversee service level • Manage the development of service-level objectives and targets
agreements and service • Monitor service-level objectives to ensure that requirements are met or exceeded
Business Needs Analysis Level 2 Collaboration Basic
improvements • Develop client satisfaction metrics and service procedures
• Propose recommendations to improve performance and client satisfaction
Configuration Tracking Level 1-2 Communication Basic

Cyber and Data Breach Incident Management Level 2 Digital Fluency Basic Continue to next page
Data Center Facilities Management Level 2 Problem Solving Basic

Infrastructure Support Level 1-2 Self Management Basic

Skills and
IT Asset Management Level 2
Competencies
Process Improvement and Optimisation Level 3

Procurement Level 2

Project Management Level 3

Service Level Management Level 3

Stakeholder Management Level 2-3

Systems Integration Level 3

38 Philippine Skills Framework Software Development and Security 39

 Skills Maps Skills Maps
Operations & Support Operations & Support

Associate Infrastructure
Operations Center Support
Support
Engineer
Engineer Associate Applications Support Technician
The Associate Applications Support Technician is responsible for providing support and ensuring the
maintenance of specific software applications, which may be built in-house or third-party software. They
Functional Skills and Competencies Enabling Skills and Competencies should have a deep understanding of the application’s functionality and backend. They are responsible
Business Continuity Level 4 Collaboration Basic for providing support to the application development, transition, and testing teams, resolving and
Business Needs Analysis Level 3 Communication Basic documenting any issues with the application.
Configuration Tracking Level 3 Digital Fluency Basic

Cyber and Data Breach Incident Management Level 3-4 Problem Solving Basic The Associate Applications Support Technician works in a team setting and is proficient in applications
Data Center Facilities Management Level 3 Self Management Basic development and monitoring tools and techniques required by their organization. They are also familiar
Infrastructure Support Level 3 with the relevant software platforms on which their solutions are deployed.
IT Asset Management Level 3

Learning and Development Level 4

The Associate Applications Support Technician applies critical thinking skills to identify and solve
Skills and
People and Performance Management Level 3
problems. They are passionate about analyzing and resolving problems and addressing technical
Competencies
challenges. They also possess strong interpersonal skills.
Performance Management Level 4

Process Improvement and Optimisation Level 4

Problem Management Level 3

Critical Work
Key Tasks
Project Management Level 4 Functions

Procurement Level 3 Provide software • Perform operational software configuration management

support • Install and update Commercial Off-the-Shelf (COTS) and other software technologies to maintain
Service Level Management Level 4 currency
• Diagnose and respond to software defects, anomalies, and operational incidents and events
Stakeholder Management Level 4 • Implement software retirement procedures
• Collect and analyze operational data
Strategy Implementation Level 3

System Integration Level 4 Manage software • Assist in implementing software maintenance processes and plans
maintenance • Identify, obtain and maintain software baseline artifacts
• Implement corrective, adaptive and perfective changes to software
• Perform preventative maintenance and software re-engineering activities
• Assist in monitoring and analyzing software maintenance activities
Critical Work
Functions and
Oversee software • Identify software constraints
Key Tasks
transition • Assist in the development of software transition and operational documentation
• Assist in the development of training material for operational support personnel
• Assist in preparation of training materials relating to software support
• Assist in software diagnostics and real-time debugging/troubleshooting

Maintain software and • Conduct maintenance and update of existing software and platform according to plan
platform solutions • Support monitoring of compliance to security measures
• Monitor performance and analyze usage reports
• Document technical architecture, code changes, issue resolutions and procedures

Oversee service level • Assist in developing service-level objectives and targets

agreements and service • Maintain log of service level performance metrics
improvements • Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Continue to next page

40 Philippine Skills Framework Software Development and Security 41

 Skills Maps Skills Maps
Operations & Support Operations & Support

Associate
Associate Applications Support
Infrastructure Technician
Support Engineer Applications Support Technician
The Applications Support Technician is responsible for the operation, support, and maintenance of specific
software applications, which may be built in-house or third-party software. This individual should have
Functional Skills and Competencies Enabling Skills and Competencies a deep understanding of the application’s functionality and backend. They oversee software testing and
Applications Support and Enhancement Level 1-2 Collaboration Basic transition processes and provide necessary support when required. They are responsible for interacting
Business Needs Analysis Level 2 Communication Basic with the application users and setting up and on boarding the users.
Configuration Tracking Level 1-2 Digital Fluency Basic

Customer Experience Management Level 2 Problem Solving Basic The Applications Support Technician works in a team setting and is proficient in applications development
Cyber and Data Breach Incident Management Level 2 Self Management Basic and monitoring tools and techniques required by the organization. They are also familiar with the relevant
Skills and
Process Improvement and Optimization Level 3 software platforms on which the solutions are deployed.
Competencies
Procurement Level 2

Service Level Management Level 3

The Applications Support Technician uses critical thinking skills to identify and solve problems. They are
Software Configuration Level 2
passionate about analyzing and resolving problems and addressing technical challenges. They
also possess strong interpersonal skills.
Software Testing Level 2

Stakeholder Management Level 2-3

Test Planning Level 2-3

Critical Work
Key Tasks
Functions

Provide software • Develop operational software configuration management plans

support • Manage the maintenance of Commercial Off-the-Shelf (COTS) and other software technologies to
maintain currency
• Oversee software help desk activities
• Develop software retirement procedures
• Acquire tools to facilitate the analysis of operational data

Manage software • Implement software maintenance processes and plans

maintenance • Conduct technical impact analysis and problem identification
• Develop plans to make corrective, adaptive and perfective changes to software
• Manage preventative maintenance and software re-engineering activities
• Monitor and analyze software maintenance activities

Oversee software • Develop software transition plans and identify stakeholders for transition and operational requirements
transition • Modify existing and develop new software operational standards
• Develop software activation and check-out procedures
• Lead software operational training
• Develop training materials for operational support personnel
• Determine the impact of software changes on the operational environment
Critical Work • Lead software diagnostics and real-time debugging and/or troubleshooting
Functions and
Key Tasks
Oversee software • Identify stakeholders participating in testing activities
testing • Design software test plan and criteria for regression testing
• Design the test environment and test case scenarios
• Specify test cases for the selected testing technique
• Analyze defect arrival rate and failure intensity data

Maintain software and • Develop maintenance plans including timelines and resources needed
platform solutions • Provide high-level maintenance and update of an existing software and/or platform to improve
functionality and process flow
• Provide high-level monitoring of security measures, proper registration of passwords and other access
procedures
• Solve unique and highly complex problems by taking a broad perspective to identify solutions
• Anticipate internal and/or external business challenges and/or regulatory issues
• Oversee the maintenance of technical documentation of technical architecture, code changes, issue
resolutions and procedures
• Collaborate with external stakeholders and vendors to resolve problems

Oversee service level • Manage the development of service-level objectives and targets
agreements and service • Monitor service-level objectives to ensure that requirements are met or exceeded
improvements • Develop client satisfaction metrics and service procedures
• Propose recommendations to improve performance and client satisfaction

Continue to next page

42 Philippine Skills Framework Software Development and Security 43

 Skills Maps Skills Maps
Operations & Support Operations & Support

Associate Infrastructure
Applications Support Technician
Support Engineer Operations and Support Manager
The Operations and Support Manager manages systems and database administration and help desk
functions. This individual focuses on strategic and policy development aspects that will have medium-
Functional Skills and Competencies Enabling Skills and Competencies term consequences on the operation of the function and impact elements of organization performance.
Applications Development Level 3 Collaboration Intermediate They are responsible for overseeing the incident resolution and business continuity plans along with the
Applications Integration Level 3 Communication Intermediate database and systems administration. They focus on setting goals and priorities, allocating accountability
Skills and
Competencies
Applications Support and Enhancement Level 3 Digital Fluency Basic among staff, managing the career development of others, liaising with professional staff and other
Configuration Tracking Level 3 Problem Solving Basic managers, advising the business on technology-related issues, and engaging in medium-term planning.
Customer Experience Management Level 3 Self Management Intermediate

Cyber and Data Breach Incident Management Level 3 The Operation and Support Manager is familiar with enterprise architecture frameworks, database
administration and systems, and application monitoring tools.

The Operations and Support Manager possesses an end-to-end understanding of an organization’s

system environment and its critical elements that need to be actively managed to ensure service levels
are met. They are a driven leader, able to align the team behind strategic business priorities and motivate
key stakeholders to strive for continuous improvement at all levels.

Critical Work
Key Tasks
Functions

Formulate strategy • Provide inputs for IT operations and support strategy planning
for service level • Develop plans to deliver IT operations and support, systems and database administration services
agreements (SLAs) and • Develop service level agreement key performance indicators (KPIs) and dashboards
improvements • Monitor service level dashboards to ensure compliance to KPIs
• Determine corrective action to address non-compliance with SLAs and KPIs

Manage and optimize IT • Establish priorities for IT operations and support activities, initiatives and incident resolution
operations and support • Set direction for continuous improvement of operational procedures and customer experience
performance • Certify the functionality of components and services to ensure deployment meets
expectations and requirements
• Oversee migration of components into the operating environment
• Recommend enhancements to improve systems availability and performance
• Develop and maintain a comprehensive database and/or library of supporting documentation
• Develop capacity planning models and load balancing solutions

Oversee incident • Drive and oversee resolution of operations and support center incidents
Critical Work resolution and business • Explore opportunities to improve incident response rate
Functions and continuity plans • Formulate the organization’s disaster recovery and business continuity plans
Key Tasks • Oversee disaster recovery plan drills and activities to determine if technical criteria is met
• Develop, test, maintain and exercise procedures for back-up, restoration and disaster recovery for high
availability, high volume mission critical databases

Oversee database and • Design, monitor and maintain data replication primary and secondary databases
system administration • Oversee database activities to ensure continued reliability, performance monitoring and tuning, security,
back-up and disaster recovery
• Oversee the allocation of database resources
• Design security controls for data and databases
• Participate in security investigations of database
• Direct the scheduling of DBMS software installation
• Oversee the upgrade of databases, new structures or elements

Manage people and • Manage the budget expenditure and allocation across teams and projects
organization • Monitor and track the team’s achievements and key performance indicators
• Propose new operational plans, including targeted budgets, work allocations and staff forecasts
• Acquire, allocate and optimize the use of resources
• Develop learning roadmaps to support the professional development of the team
• Manage the performance and development process, including providing coaching and development
opportunities to maximize the potential of each individual

Continue to next page

44 Philippine Skills Framework Software Development and Security 45

 Skills Maps Skills Maps
Operations & Support Operations & Support

Associate Infrastructure
Operations and Support Manager
Support Engineer Head of Operations and Support
The Head of Operations and Support drives the vision and strategy for the IT Operations and Support
functions. This individual sets the direction for systems and database administration, day-to-day IT
Functional Skills and Competencies Enabling Skills and Competencies support and operations, data center operations, and system and quality assurance through the delivery
Applications Development Level 4 Collaboration Advanced of services as per business requirements; controls costs and manages vendors. They are responsible for
Applications Integration Level 4 Communication Advanced formulating strategies for service-level agreements. They ensure compliance with the organization’s
Applications Support and Enhancement Level 4 Decision Making Intermediate quality standards, international standards, and government regulations. The Head of Operations and
Budgeting Level 4 Developing People Intermediate Support is a leader with the energy and commitment to drive large teams toward achieving service-
Business Continuity Level 5 Digital Fluency Intermediate level excellence.
Business Needs Analysis Level 4 Influence Intermediate

Business Performance Management Level 4 Learning Agility Intermediate The Head of Operations and Support is familiar with enterprise architecture frameworks, database
Configuration Tracking Level 4 Problem Solving Intermediate
administration and systems, and application monitoring tools.
Change Management Level 4
The Head of Operations and Support has a broad sense of perspective with the ability to influence key
Cyber and Data Breach Incident Management Level 5
internal and external stakeholders. They are strategic in their approach to managing resources and
Data Center Facilities Management Level 4
developing capabilities within the team. This individual is effective in setting direction aligned with the
Data Engineering Level 4
strategic positioning of the business and the IT functions overall. They can impress upon the team the
Database Administration Level 5
need to continuously improve service levels and increase efficiencies.
Disaster Recovery Management Level 5

Infrastructure Deployment Level 4

Infrastructure Support Level 4 Critical Work

Key Tasks
Functions
Skills and Infrastructure Strategy Level 5
Competencies Formulate strategy • Establish the vision required to provide IT operations and support to the organization
IT Asset Management Level 4
for service level • Formulate IT service delivery roadmaps aligned with the overall IT strategy
agreements and • Define Service Level Agreements (SLAs) and performance metrics based on business requirements
IT Governance Level 4
improvements • Establish the direction for implementing corrective actions to optimize performance against the SLAs
IT Standards Level 4 • Develop technology roadmaps and action plans in the area of ownership
• Build relationships with third-party infrastructure and tool providers
IT Strategy Level 4 • Explore collaborations with new outsourcing partners that meet organization's requirements

Learning and Development Level 5

Manage and optimize IT • Anticipate internal and/or external business challenges and/or regulatory issues which may impact IT
Manpower Planning Level 4 operations and support operations and support functions
performance • Advise senior management on system concepts and functional capabilities
Networking Level 4 • Oversee the performance of the IT Operations and Support functions
Critical Work • Serve as an internal change agent to drive IT operations and support process enhancements and
Organizational Analysis Level 4 Functions and innovation
Key Tasks • Evaluate future technologies and the suitability of software and hardware upgrades and technology
Organizational Design Level 4 solutions
Partnership Management Level 4
Set IT standards and • Formulate policies, procedures and technical standards for IT operations and support
People and Performance Management Level 4
governance • Define processes and systems for IT audits
Performance Management Level 5 • Enforce processes and systems to ensure compliance with regulatory compliance requirements

Problem Management Level 4

Manage people and • Review operational strategies, policies and targets across teams and projects
Process Improvement and Optimization Level 5 organization • Develop strategies for resource planning and utilization
• Review the utilization of resources
Procurement Level 4 • Oversee the development of learning roadmaps for teams and functions
• Establish performance indicators to benchmark effectiveness of learning and development programmes
Project Management Level 5 against best practices
• Implement succession planning initiatives for key management positions
Quality Standards Level 4

Security Programme Management Level 4 Continue to next page

46 Philippine Skills Framework Software Development and Security 47

 Skills Maps Skills Maps
Operations & Support Operations & Support

Associate
Head of Operations
Infrastructure
and Support
Support Engineer Head of Operations and Support

Functional Skills and Competencies Enabling Skills and Competencies Functional Skills and Competencies Enabling Skills and Competencies

Applications Development Level 5 Collaboration Advanced IT Strategy Level 5

Applications Integration Level 5 Communication Advanced Learning and Development Level 6

Applications Support and Enhancement Level 4 Decision Making Advanced Manpower Planning Level 5

Budgeting Level 5 Developing People Advanced Networking Level 5

Business Continuity Level 6 Digital Fluency Advanced Organizational Analysis Level 5

Business Needs Analysis Level 5 Influency Intermediate Organizational Design Level 5

Business Performance Management Level 5 Learning Agility Intermediate Partnership Management Level 5

Configuration Tracking Level 4 Problem Solving Advanced People and Performance Management Level 5

Change Management Level 5 Performance Management Level 5

Contract Management Level 5 Problem Management Level 5

Cyber and Data Breach Incident Management Level 5 Procurement Level 5

Skills and Skills and
Competencies Competencies
Cyber Risk Management Level 5 Project Management Level 6

Data Center Facilities Management Level 5 Quality Standards Level 5

Data Engineering Level 5 Security Programme Management Level 5

Database Administration Level 5 Service Level Management Level 5

Disaster Recovery Management Level 5 Software Configuration Level 4

Enterprise Architecture Level 5 Software Testing Level 4

Infrastructure Deployment Level 4 Stakeholder Management Level 6

Infrastructure Support Level 4 Strategy Implementation Level 4

Infrastructure Strategy Level 5 Strategy Planning Level 5

IT Asset Management Level 4 Sustainability Management Level 5

IT Governance Level 5 System Integration Level 5

IT Standards Level 5 Test Planning Level 5

Continue to next page

48 Philippine Skills Framework Software Development and Security 49

 Skills Maps Skills Maps
Operations & Support Operations & Support

Chief Information Officer Chief Information Officer

The Chief Information Officer (CIO) leads the IT function and provides strategic directions, solutions, and
policies to support business goals. This individual develops the information strategy and services to
meet business requirements including training and upgrading of systems and/or technology knowledge Functional Skills and Competencies Enabling Skills and Competencies

and skills of all staff to improve productivity through information systems. They direct and promote Budgeting Level 6 Collaboration Advanced

governance policies and standards concerning security, quality, risk, and project management. They lead Business Continuity Level 6 Communication Advanced

important innovation initiatives and have ultimate accountability for the function. They provide the Business Risk Management Level 6 Creative Thinking Advanced

highest level of advice and recommendations to the heads of organizations or business units. They can Business Performance Management Level 5 Decision Making Advanced

leverage new and innovative technology to develop strategic directions for the IT functions in alignment Change Management Level 6 Developing People Advanced

with the organization’s objectives. Cyber and Data Breach Incident Management Level 6 Digital Fluency Advanced

Cyber Risk Management Level 6 Influence Advanced

The Chief Information Officer can propose solutions and influence key stakeholders to drive Contract Management Level 5 Learning Agility Advanced
commitment to initiatives across the organization. Disaster Recovery Management Level 6 Problem Solving Advanced

Enterprise Architecture Level 6 Transdisciplinary Thinking Advanced

Infrastructure Strategy Level 6

Critical Work
Key Tasks
Functions IT Governance Level 6

Establish information • Establish the whole-of-enterprise IT vision and strategy IT Standards Level 6
Skills and
strategy • Define the IT roadmap
Competencies
• Build an IT landscape responsive to business changes IT Strategy Level 6
• Secure investments for IT initiatives to enable business operations
• Communicate the organization’s information strategy to partners, management, investors and Learning and Development Level 6
employees
• Advise senior leaders on technology trends to influence the formulation of business strategy Networking Level 5
• Establish systems that facilitate data analytics throughout the organization
Organizational Analysis Level 6

Organizational Design Level 6

Develop IT policies and • Establish organization-wide IT policies and governance framework
standards • Establish plans for the off-shoring and outsourcing of IT service delivery Partnership Management Level 6
• Set direction for the development and maintenance of Service Level Agreements (SLAs),
• policies and standards People and Performance Management Level 5
• Establish objectives and Key Performance Indicators (KPI) for the IT function
Performance Management Level 6

Facilitate continuous • Endorse opportunities for automation and/or streamlining of IT processes Problem Management Level 5
improvement through • Develop high-level strategy and guidelines for roll out of IT process changes and/or improvements
technology • Foster an environment conducive to innovation and technological change Project Management Level 6
Critical Work
• Foster IT awareness and savviness within the organization
Functions and Service Level Management Level 6
Key Tasks
Manage IT development • Establish organization-wide risk assessment and management frameworks Stakeholder Management Level 6
and operation risk • Review results from risk assessments for mitigation
• Guide risk management strategies, disaster recovery, and business continuity efforts Strategy Planning Level 6
• Advise policy reviews in line with evolving internal and external environments
Sustainability Management Level 6

Manage stakeholders • Build strategic relationships and alliances with stakeholders to achieve common goals
• Manage internal and external stakeholders' expectations
• Inspire stakeholders to pursue the organization's technology vision
• Drive the organization's technology alignment with business needs
• Guide the dissemination of IT information throughout the organization

Manage people and • Review operational strategies, policies, and targets across teams and projects
organization • Develop strategies for resource planning and utilization
• Review the utilization of resources
• Oversee the development of learning roadmaps for teams and functions
• Establish performance indicators to benchmark the effectiveness of learning and development
programmes against best practices
• Implement succession planning initiatives for key management positions
• Advise stakeholders toward reaching compromises and agreeing on expectations

Continue to next page

50 Philippine Skills Framework Software Development and Security 51

 Skills Maps Skills Maps
Product Development Product Development

Associate User Interface (UI) Designer Associate User Interface (UI) Designer
The Associate User Interface (UI) Designer creates visually appealing and user-friendly interfaces for
interactive platforms. This role combines principles of design, color theory, typography, usability, and
branding to craft interfaces that are both aesthetically pleasing and intuitive for users. Functional Skills and Competencies Enabling Skills and Competencies

Aesthetic and Design Sensibility Level 3 Adaptability Intermediate

The Associate UI Designer has a strong foundation in visual design, interaction design or usability theory, Business Presentation Delivery Level 3 Collaboration Intermediate

and user experience (UX) principles are essential. An Associate UI Designer should have a keen eye for Creative Storytelling Level 3 Communication Intermediate

color, typography, layout, and iconography to create a cohesive and engaging visual language. They Critical Thinking Level 3 Creative Thinking Intermediate

should possess a deep understanding of design software such as Adobe Creative Suite, Sketch, Figma, Cultural Sensitivity for Design Level 4 Customer Orientation Basic

InVision, Miro, Balsamiq, or similar tools. Customer Behavior Analysis Level 4 Digital Fluency Basic

Customization and Localization Level 3 Learning Agility Intermediate

The Associate UI Designer works closely with UX designers, developers, and product managers to Design Standards and Specifications Level 4 Self Management Intermediate
translate user requirements, business goals, and design concepts into functional and attractive interfaces. Design Thinking Practice Level 4
They create wireframes, prototypes, and high-fidelity mockups to visualize and test design solutions. Digital and Physical Prototyping Level 4
Additionally, they ensure designs are responsive and consistent across multiple devices and screen sizes. Empathetic Design Level 3
Skills and
Competencies
Immersive Design Level 4
Collaboration and communication are crucial in this role. The Associate UI Designer must effectively
Interaction Design Practice Level 4
communicate design rationale and solicit feedback from cross-functional teams. They should be open to
Learning and Development Level 4
feedback and willing to iterate on designs based on user testing and stakeholder input.
Project Management Level 3

Quality Assurance Level 4

Research Level 3

Critical Work Stakeholder Management Level 2

Key Tasks
Functions
Systems Design Level 4
Support Design • Assist in the creation and refinement of design elements
User Experience Design Level 2-3
Development • Apply established style guides and design systems to iterative design tasks
• Produce high-fidelity wireframes and prototypes or other visual representations under the direction of
User Interface Design Level 3
senior designers
User Testing and Usability Testing Level 3
Collaborate with UX and • Work closely with UX Researchers and Designers to integrate user insights into design Visual Design and Communication Principles Level 4
Critical Work Product Teams • Participate in design reviews and incorporate feedback into visual designs
Functions and • Support design consistency across various platforms and devices
Key Tasks

Contribute to Design • Maintain and update design asset libraries

Assets and Libraries • Help document UI design processes and decisions
• Support the production of final design specifications for handoff to development teams

Engage in Continuous • Seek out and engage in learning opportunities to keep skills current
Learning • Participate in design critiques and workshops to improve design skills
• Contribute to team discussions on design trends and best practices

Continue to next page

52 Philippine Skills Framework Software Development and Security 53

 Skills Maps Skills Maps
Product Development Product Development

User Interface (UI) Designer User Interface (UI) Designer

The User Interface (UI) Designer plays a pivotal role in shaping the visual language and interactive elements
of digital products. This role combines a deep understanding of design principles, user experience (UX) best
Critical Work
practices, accessibility standards, and technical constraints to craft intuitive and aesthetically appealing Functions
Key Tasks

interfaces. Collaborate and Lead • Work collaboratively with other Experience team members (eg. UX), Product Managers, and Software
Design Projects Engineers to align visual design with user needs and business goals
• Interpret and integrate findings from user research into visual design solutions
The UI Designer’s primary responsibility is to create high-fidelity mockups, responsive design layouts, • Communicate design rationale and specifications clearly to non-design stakeholders
• Translate brand attributes into visual designs that communicate the right message to the user
cross-platform design, and interactive prototypes, applying color and typographic hierarchy that resonate • Lead smaller design projects or components within larger initiatives
• Mentor Associate UI Designers and contribute to their professional development, including areas of color
with the target audience. They work closely with UX designers, developers, and product managers to theory and typography
• Participate in and sometimes facilitate design workshops and brainstorming sessions
translate user needs, business objectives, and design concepts into functional and delightful interfaces.
Critical Work
Functions and Engage in Continuous • Proactively stay ahead of industry trends in UI design, color theory, typography, and interaction design to
The UI Designer must have a strong foundation in visual design, interaction design, and usability principles Key Tasks Learning inform strategic design decisions
• Allocate time for self-education and attending webinars, workshops, and conferences to expand
is essential. A UI Designer should have an exceptional eye for color, typography, layout, and iconography, knowledge and bring fresh perspectives to the team
• Regularly review and reassess the design team’s processes, tools, and methodologies to identify
as well as an accomplished level of understanding of design software such as Adobe Creative Suite, Sketch, opportunities for improvement and innovation
• Encourage and facilitate knowledge sharing within the team, organizing learning sessions that focus on
Figma, InVision, Miro, Balsamiq, or similar tools. new findings, tools, and best practices in UI design
• Build relationships with thought leaders and practitioners in the design community to exchange ideas
and keep the company's design practices at the cutting edge
Key responsibilities include creating wireframes, prototypes, and high-fidelity mockups to visualize • Foster a culture of feedback within the design team, where members can constructively critique and learn
from each other’s work
and test design solutions. Additionally, UI Designers ensure that designs are responsive, accessible, and • Mentor team members to develop their skills and knowledge, setting aside regular one-on-one time to
guide their professional growth and learning paths
consistent across multiple devices and screen sizes. They also collaborate with developers to ensure
seamless implementation of the designs. Functional Skills and Competencies Enabling Skills and Competencies

Aesthetic and Design Sensibilities Level 4 Adaptability Intermediate

Effective communication and collaboration are crucial in this role. UI Designers must effectively present Business Presentation Delivery Level 4 Collaboration Intermediate
design rationales, solicit feedback from cross-functional teams, and incorporate feedback into iterative Creative Storytelling Level 4 Communication Intermediate
design cycles. They should also stay up-to-date with the latest design trends, techniques, Critical Thinking Level 4 Creative Thinking Intermediate
and technologies. Cultural Sensitivity for Design Level 4 Customer Orientation Intermediate

Customer Behavior Analysis Level 4 Decision Making Intermediate

Customisation and Localisation Level 4 Digital Fluency Intermediate

Critical Work Design Standards and Specifications Level 5 Learning Agility Intermediate
Key Tasks
Functions
Design Thinking Practice Level 5 Problem Solving Advanced
Design and Refine User • Create detailed User Interface design components, including icons, controls, and navigation components
Interfaces • Craft User Interface elements with a deep understanding of color harmony, contrast, and brand color Digital and Physical Prototyping Level 5 Self Management Intermediate
palettes
• Apply typography skills to ensure text readability, accessibility, and hierarchy across all device types Skills and Empathetic Design Level 4 Transdisciplinary Thinking Intermediate
• Develop and iterate high-fidelity mockups, interactive prototypes, or other relevant visual Competencies
Immersive Design Level 5
representations with a focus on aesthetic integrity and user engagement
• Ensure design consistency and coherence across multiple platforms and devices
Interaction Design Practice Level 5
Critical Work
Functions and Learning and Development Level 4
Apply Advanced Color • Use color psychology to evoke the right emotions and actions from users
Key Tasks
Theory and Typography • Choose and pair typefaces that align with the brand and enhance the user interface Project Management Level 3-4
• Ensure typographic consistency and readability across all screen sizes and resolutions
Quality Assurance Level 4

Implement Design Best • Utilize design systems and patterns to create efficient and scalable designs Research Level 4
Practices • Maintain up-to-date knowledge of the latest trends in User Interface trends, techniques, technologies,
color theory, and typography in digital design Stakeholder Management Level 3
• Evaluate and iterate designs using best practices in color accessibility, usability, responsive design, and
typography standards Systems Design Level 5
• Create scalable design systems that include comprehensive color and typographic guidelines
User Experience Design Level 4-5
Continue to next page User Interface Design Level 4-5

User Testing and Usability Testing Level 4

Visual Design and Communication Principles Level 5

54 Philippine Skills Framework Software Development and Security 55

 Skills Maps Skills Maps
Product Development Product Development

Lead User Interface (UI) Designer Lead User Interface (UI) Designer
The Lead UI Designer oversees the design vision and visual language of digital products. This role combines
deep expertise in graphic design and next-level interactive prototypes to create visually stunning, highly
functional user experiences aligned with user needs. As an authority in typography and color theory, the Functional Skills and Competencies Enabling Skills and Competencies

Lead UI Designer sets style guides and high-level design standards for alignment across platforms and Aesthetic and Design Sensibilities Level 5 Adaptability Advanced

devices. Business Presentation Delivery Level 5 Collaboration Advanced

Creative Storytelling Level 5 Communication Advanced

The Lead UI Designer envisions the responsiveness and accessibility required for exceptional user Critical Thinking Level 5 Creative Thinking Advanced

experience design. Leveraging deep user empathy, analytics data, and knowledge of emerging capabilities, Cultural Sensitivity for Design Level 5 Customer Orientation Advanced

the Lead spurs exploration of progressive concepts and solutions for complex interfaces and systems. Customer Behavior Analysis Level 5 Decision Making Advanced
Meticulous rapid ideations and prototypes, user feedback is garnered to underpin intuitive yet delightful Customisation and Localisation Level 4-5 Developing People Advanced
designs. Design Standards and Specifications Level 5 Digital Fluency Advanced

Design Thinking Practice Level 6 Influence Advanced

Fluency with design tools like Sketch, Figma, InVision, as well as Adobe Creative Cloud, enables the Digital and Physical Prototyping Level 5 Learning Agility Advanced
Lead to build and communicate advanced solutions. The ability to code interactive prototypes adds a Empathetic Design Level 5 Problem Solving Advanced
deeper dimension. This role models and mentors junior designers to elevate their skills. As a respected
Immersive Design Level 5 Self Management Advanced
user experience and customer journey expert, the Lead Uses Interface Designer collaborates with cross- Skills and Innovation Management Level 5 Transdisciplinary Thinking Advanced
Competencies
functional teams to align human-centric solutions balancing user needs, technical constraints,
Interaction Design Practice Level 5
and business impact.
Learning and Development Level 5

Project Management Level 4-5

Critical Work Quality Assurance Level 5

Key Tasks
Functions
Quality Standards Level 4
Lead Visual Design • Develop and maintain the UI component library, incorporating color schemes and typographic scales
Research Level 4-5
Initiatives that align with brand standards
• Establish and implement advanced design principles, ensuring consistency and coherence across Stakeholder Management Level 3
multiple platforms and devices
• Guide the visual direction of products, using color and typography to create intuitive and impactful user Systems Design Level 6
interfaces
Training, Coaching and Assessment Management Level 4

Expert Application • Employ advanced knowledge of color relationships, color psychology, and accessibility to design User Experience Design Level 4-5
of Color Theory and systems
Typography • Define typographic frameworks that enhance readability, usability, and brand expression User Interface Design Level 5
• Lead creative sessions to explore innovative applications of color and typography in UI design
User Testing and Usability Testing Level 5

Mentorship and Team • Mentor UI Designers and Associates, guiding them on the understanding of color theory, typography, and Visual Design and Communication Principles Level 5
Critical Work Development design techniques
Functions and • Facilitate professional development workshops and design critiques to elevate design skills across the
Key Tasks team
• Cultivate a culture of continuous learning and improvement within the design team

Engage in Continuous • Proactively stay ahead of industry trends in UI design, color theory, typography, and interaction design
Learning to inform strategic design decisions
• Allocate time for self-education and attend webinars, workshops, and conferences to expand knowledge
and bring fresh perspectives to the team
• Regularly review and reassess the design team’s processes, tools, and methodologies to identify
opportunities for improvement and innovation
• Encourage and facilitate knowledge sharing within the team, organizing learning sessions that focus on
new findings, tools, and best practices in UI design
• Build relationships with thought leaders and practitioners in the design community to exchange ideas
and keep the company's design practices at the cutting edge
• Foster a culture of feedback within the design team, where members can constructively critique and
learn from each other’s work
• Mentor team members to develop their skills and knowledge, setting aside regular one-on-one time to
guide their professional growth and learning paths

Continue to next page

56 Philippine Skills Framework Software Development and Security 57

 Skills Maps Skills Maps
Product Development Product Development

User Experience (UX) Research Associate User Experience (UX) Researcher

The User Experience (UX) Research Associate works with cross-functional product teams to plan and The User Experience (UX) Researcher is instrumental in deriving profound insights about user behaviors,
conduct user research that informs the design and development of digital products and services. They motivations, and needs. This role is characterized by an intensive focus on conducting user research, and
leverage qualitative and quantitative methods to understand user behaviors, needs, motivations, and pain empathetically delving into user psychology to develop mental models and comprehensive user journey
points across different customer journeys and touchpoints. maps. These tools enable the researcher to not only understand but also effectively articulate the
nuances of the user experience. Collaborating closely with design and product teams, the UX Researcher
The UX Research Associate is expected to have a strong awareness of typical customer journeys leverages these insights to shape user-centered design strategies, ensuring that products resonate with
for the product domain to identify relevant moments of truth for the UX research focus. This requires users.
comprehension of different customer profiles, the ability to map out associated processes and touchpoints,
and the application of Customer Experience (CX) concepts like moments of truth and pain point The UX Researcher plays a crucial role in deriving profound insights, and applying a deep level of
identification throughout their analysis. empathy while delving into user psychology to understand and interpret the underlying user motivations,
behaviors, and needs.

Critical Work This role involves conducting detailed user research and developing comprehensive mental models
Key Tasks
Functions
and user journey maps. These tools enable the researcher to not only understand but also effectively
Support Research • Collaborate with designers, and product managers to identify research questions
Planning • Develop study plans outlining methods, sample sizes, schedule articulate the nuances of the user experience.

Collection of Data • Recruit participants representing target user groups

• Conduct usability studies, customer interviews, and surveys The UX Researcher collaborates closely with design and product teams to inform user-centered design
strategies and product development. Enhanced collaboration with agile teams ensures alignment with
Critical Work
Analysis and • Analyze data to identify meaningful patterns and insights
Functions and
Interpretation • Synthesize findings into recommendations on potential solutions
development cycles, and strengthened interaction with UX Writers aids in content strategy development.
Key Tasks
The role also emphasizes cross-functional communication for the effective integration of research
Research Ops • Coordinate schedules, resource needs for research activities insights.
Management • Ensure ethical guidelines being followed
• Manage research tools, systems, and data repositories

Building upon the skills honed as a UX Associate, the UX Researcher plays a pivotal role in steering
Stakeholder • Create presentations and share reports with key stakeholders
Presentation • Tailor messaging and medium to audience impactful research, thereby laying the foundation for informed and validated decisions in the
• Address queries on methodology, findings, and recommendations
design and development process.

Functional Skills and Competencies Enabling Skills and Competencies

Behavioral Economics in Design Level 4 Adaptability Intermediate

Critical Work
Key Tasks
Critical Thinking Level 3 Building Inclusivity Intermediate Functions

Cultural Sensitivity for Design Level 4 Collaboration Intermediate Conduct Comprehensive • Design and execute quantitative and/or qualitative research methods, such as (but not limited to)
User Research and interviews, surveys, and usability tests, to collect meaningful user data
Customer Behavior Analysis Level 4 Communication Intermediate Report • Utilize empathy to deeply understand user experiences, going beyond surface observations to grasp
users' mental models, perspectives, and decision-making patterns
Data Analysis and Interpretation Level 4 Creative Thinking Intermediate • Analyze and synthesize research findings, translating complex data into actionable insights for design
and strategy teams
Digital and Physical Prototyping Level 2 Customer Orientation Basic • Collaborate actively within agile frameworks, participating in sprint planning, stand-ups, and
retrospectives to align research with development cycles
Empathetic Design Level 4 Digital Fluency Basic Critical Work
Skills and
Competencies Functions and
Innovation Management Level 4 Learning Agility Intermediate Key Tasks Develop and Apply • Construct detailed user journey maps to identify key touchpoints, user motivations, and areas for
User Journey Maps and improvement
Interaction Design Practice Level 4 Problem Solving Intermediate
Mental Models • Use mental models to anticipate user behavior and inform user-centric design strategies
Narrative Design in Product Development Level 3 Sense Making Intermediate • Work with UX Writers to ensure content strategies are informed by user research

Qualitative Research Level 4 Transdisciplinary Thinking Intermediate

Collaborate with Design • Integrate research findings into product development, communicating complex data to diverse team
Qualitative Research Level 4 and Development members
Teams • Coordinate with UX Usability Testers to align research insights with usability testing approaches
Quantitative Research Level 4 • Communicate complex research findings effectively to stakeholders, guiding design decisions based on
user needs and research
Research and Development Level 4

User Testing and Usability Testing Level 4 Continue to next page

58 Philippine Skills Framework Software Development and Security 59

 Skills Maps Skills Maps
Product Development Product Development

User Experience (UX) Researcher Lead User Experience (UX) Researcher

The Lead UX Researcher heads the user research team, setting the strategic direction for user studies and
insights dissemination. With an expert grasp of both qualitative and quantitative research methodologies,
Critical Work this role oversees the development of research protocols that align with the agile development process,
Key Tasks
Functions
ensuring that user insights are translated into actionable design and strategy initiatives.
Contribute to UX • Help UX Writers by researching user language and drafting content for user interfaces
Writing and Content • Understand the principles of content hierarchy, clarity, and voice consistency
Strategy
As a mentor to UX Researchers, the Lead UX Researcher fosters a culture of deep user empathy and
Engage in Continuous • Stay current with the latest trends and methodologies in UX research, continuously expanding
Critical Work
Learning knowledge and skills continuous learning, empowering their team to produce nuanced user journey maps and mental models
Functions and
• Actively seek opportunities for professional growth, including attending workshops, participating in
Key Tasks
industry conferences, and engaging in peer review sessions
that profoundly influence the user experience across all product touchpoints. The Lead UX Researcher
• Share knowledge and insights with the broader team, contributing to a culture of learning and oversees user research activities with an ethical, human-centric approach. Protocols are crafted and
empathetic design
• Enhance skills in agile collaboration and cross-functional communication aligned to agile workflows, upholding strict guidelines for voluntary consent, privacy, and transparent
data usage at every step. As a steward of user trust, this expert champions dignity, diversity, and inclusion
Functional Skills and Competencies Enabling Skills and Competencies
throughout screening, recruitment, and engagement touchpoints.
Behavioral Economics in Design Level 5 Adaptability Intermediate

Critical Thinking Level 4 Building Inclusivity Intermediate

The Lead UX Researcher ensures that the insights-driven research framework integrates seamlessly with
Cultural Sensitivity for Design Level 5 Collaboration Intermediate
the holistic user experience strategy, as conceived by the Director of User Experience, to inform
Customer Behavior Analysis Level 5 Communication Intermediate
and shape product direction and user-centered design decisions.
Data Analysis and Interpretation Level 5 Creative Thinking Intermediate

Digital and Physical Prototyping Level 3 Customer Orientation Intermediate

Empathetic Design Level 5 Digital Fluency Advanced Critical Work

Skills and Key Tasks
Functions
Competencies
Behavioral Economics in Design Level 5 Learning Agility Intermediate
Strategic Research • Develop and oversee a comprehensive research strategy that aligns with business goals and product
Innovation Management Level 5 Problem Solving Advanced Planning and roadmaps
Implementation • Guide UX Researchers in the design and execution of research studies, ensuring methodologies are both
Interaction Design Practice Level 4 Sense Making Intermediate rigorous and adaptable to agile workflows

Narrative Design in Product Development Level 4 Transdisciplinary Thinking Intermediate

Mentorship and Team • Mentor UX Researchers, fostering professional growth and a culture of continuous learning and empathy
Qualitative Research Level 5 Development • Conduct workshops and training sessions to advance the team's research capabilities
Quantitative Research Level 5
Critical Work Insights Integration and • Ensure research insights are effectively communicated and utilized across UX/UI teams, influencing
Research and Development Level 4-5
Functions and Advocacy product strategy and design
Key Tasks • Advocate for user-centric decision-making, influencing stakeholders, and aligning cross-functional
User Testing and Usability Testing Level 4
teams with user needs

Collaboration and • Collaborate with Lead UX Designers, Lead UX Writers, and Lead UX Usability Testers to integrate
Cross-Functional research findings into a cohesive user experience strategy
Leadership • Works with the Director of User Experience to inform high-level experience strategy and initiatives

Engage in Continuous • Promote a culture of ongoing education and adaptability within the research team, emphasizing the
Learning and Agile importance of staying current with the latest UX research trends and agile methodologies
Adaptation • Lead the integration of new research techniques and tools that complement agile development
processes, ensuring that the research team is agile in practice and mindset

Continue to next page

60 Philippine Skills Framework Software Development and Security 61

 Skills Maps Skills Maps
Product Development Product Development

Lead User Experience (UX) Researcher User Experience (UX) Designer Associate
The UX Designer Associate is an entry-level role responsible for supporting the user experience team
across various functions. This role provides a foundation in UX design, research, writing, and usability
Functional Skills and Competencies Enabling Skills and Competencies testing, positioning the individual for potential growth into specialized roles such as UX Designer, UX Writer,
Behavioral Economics in Design Level 5 Adaptability Advanced UX Usability Tester, or Interaction Designer. The UX Designer Associate collaborates with cross-functional
Critical Thinking Level 4-5 Building Inclusivity Intermediate teams, including UI Designers, to ensure a cohesive user experience. This role is characterized by a strong
Cultural Sensitivity for Design Level 5 Collaboration Advanced emphasis on understanding user needs, developing basic interaction design skills, and collaborating
Customer Behavior Analysis Level 5 Communication Advanced effectively with cross-functional teams.
Data Analysis and Interpretation Level 5 Creative Thinking Advanced

Digital and Physical Prototyping Level 4 Customer Orientation Advanced The UX Designer Associate entails understanding diverse customer profiles, mapping out associated
Empathetic Design Level 5 Decision Making Advanced processes and touchpoints, and applying Customer Experience (CX) principles such as identifying
Innovation Management Level 5 Developing People Advanced moments of truth and pain points throughout the analysis.
Skills and
Competencies
Interaction Design Practice Level 4 Digital Fluency Advanced

Narrative Design in Product Development Level 5 Influence Advanced

Critical Work
Qualitative Research Level 5 Learning Agility Advanced Key Tasks
Functions

Quality Standards Level 4 Problem Solving Advanced Support User Research • Develop and oversee a comprehensive research strategy that aligns with business goals and product
and Testing roadmaps
Quantitative Research Level 5 Sense Making Advanced • Guide UX Researchers in the design and execution of research studies, ensuring methodologies are both
rigorous and adaptable to agile workflows
Research and Development Level 5 Transdisciplinary Thinking Advanced • Mentor UX Researchers, fostering professional growth and a culture of continuous learning and empathy
• Conduct workshops and training sessions to advance the team's research capabilities
Strategy Planning Level 4
• Assist in organizing and conducting usability tests, focusing on identifying and solving user problems
Training, Coaching and Assessment Management Level 4 • Participate in user interviews and contextual inquiries, employing empathetic listening to understand
user perspectives
User Testing and Usability Testing Level 5 • Contribute to the creation of user personas and journey maps to capture and analyze user behaviors and
motivations
• Participate in planning and conducting usability studies, focusing on how users interact with software
solutions
• Assist in gathering and interpreting user feedback to identify areas for improvement in interaction
design

Develop Foundational • Gain proficiency in creating basic wireframes and interaction prototypes, understanding the principles
Interaction Design Skills of effective user interaction
• Learn to analyze user flow and behavior to inform design decisions, ensuring intuitive usability
Critical Work
• Understand the basics of crafting interactive elements that enhance user engagement and satisfaction
Functions and
Key Tasks
Assist in UX Design and • Support UX Designers in developing wireframes and prototypes, ensuring that they align with the
Prototyping principles of intuitive and meaningful user interaction
• Develop skills in translating complex user needs and behaviors into practical design solutions
• Collaborate with UX Designers, contributing to the design of user interfaces with a focus on interaction
elements
• Develop an understanding of how visual design and user interface elements work together to create a
seamless user experience

Contribute to UX • Help UX Writers by researching user language and drafting content for user interfaces
Writing and Content • Understand the principles of content hierarchy, clarity, and voice consistency
Strategy

Engage in Continuous • Pursue ongoing education in UX principles, focusing on the evolving nature of user-centered design and
Learning best practices in usability
• Actively engage in professional development activities, including design critiques and workshops, to
refine skills and broaden knowledge
• Stay informed about the latest trends in UX, particularly in areas of empathy-driven design and
effective user interaction
• Engage in cross-functional collaboration, learning how interaction design integrates with other UX and
UI disciplines

Continue to next page

62 Philippine Skills Framework Software Development and Security 63

 Skills Maps Skills Maps
Product Development Product Development

User Experience (UX) Designer Associate Interaction Designer

The Interaction Designer specializes in creating engaging interfaces with well-thought-out behaviors.
Understanding user needs and behaviors is crucial for this role, and it requires an empathetic and intuitive
Functional Skills and Competencies Enabling Skills and Competencies approach to design. The Interaction Designer focuses on the interactive aspects of a product, ensuring
Aesthetic and Design Sensibility Level 3 Adaptability Intermediate a seamless and intuitive user experience. Collaborating cross-functionally, the Interaction Designer
Business Presentation Delivery Level 3 Collaboration Intermediate contributes to the construction of customer journey maps to identify opportunities to remove barriers
Creative Storytelling Level 3 Communication Intermediate and inject delight across key moments of truth. Rapid ideations are produced to explore ideas focused on
Critical Thinking Level 3 Creative Thinking Intermediate addressing pain points through better-integrated flows. Customer experience (CX) considerations remain
Cultural Sensitivity for Design Level 3 Customer Orientation Basic central to translating complexity into simplistic human-centered interactions.
Customer Behavior Analysis Level 4 Digital Fluency Basic

Customisation and Localisation Level 3 Learning Agility Intermediate The Interaction Designer is at the forefront of crafting engaging user interfaces across various digital
Data Analysis and Interpretation Level 2 Problem Solving Intermediate mediums, not limited to the purely visual, but potentially also including interfaces such as conversational,
Design Standards and Specification Level 4 Self Management Intermediate audio, haptic feedback, Augmented Reality (AR), Virtual Reality (VR), and eXtended Reality (XR). This
Design Thinking Practice Level 4 Sense Making Intermediate
role demands an innovative approach to human-computer interaction, focusing on creating intuitive
Digital and Physical Prototyping Level 4 Transdisciplinary Thinking Intermediate
and immersive experiences. The Interaction Designer collaborates closely with UX Researchers and UI
Skills and Designers, ensuring that each interactive element is grounded in user insights and seamlessly
Empathetic Design Level 3
Competencies
integrated into the overall design.
Immersive Design Level 4

Interaction Design Practice Level 4

Learning and Development Level 4

Critical Work
Key Tasks
Project Management Level 3 Functions

Quality Assurance Level 3 Design Interactive • Craft interactive elements of digital products, focusing on usability, accessibility, and user engagement
Experiences • Utilize user feedback and research insights to inform and iterate on interaction design choices
Research Level 3 • Develop prototypes to test and refine various interaction models to ensure they are intuitive and user-
friendly across different mediums and user personas
Stakeholder Management Level 2 • Develop interactive designs for a range of interfaces, potentially including traditional screens, voice-
activated systems, augmented reality (AR), and virtual reality (VR)
Systems Design Level 4 • Explore and implement creative solutions for incorporating contemporary new interface technologies,
including but not limited to haptic feedback and conversational UIs, enhancing the user experience beyond
User Experience Design Level 3-4 visual interactions

User Interface (UI) Design Level 3

Integrate Diverse • Employ an empathetic approach to understanding user preferences and behaviors, ensuring designs are
User Testing and Usability Testing Level 3 Interaction Methods user-centric
• Collaborate with UX Researchers to integrate findings into interaction design, enhancing user satisfaction and
Visual Design and Communication Principles Level 4
engagement
• Stay informed on the latest developments in alternative interface technologies, assessing their potential
application in user experience design
• Collaborate with technology experts to understand the possibilities and limitations of different interaction
modes, from tactile feedback to spatial computing
Critical Work
Functions and
Key Tasks Collaborate with • Work closely with UI / UX Designers and Researchers to align interactive elements with visual design, ensuring
UX, UI and Technical a cohesive user experience
Teams • Engage in cross-functional design sessions to ensure that interaction design aligns with overall product
strategy and user needs

Empathy-Driven • Apply an empathetic understanding of user needs to design interactions that are accessible and engaging
Design for Diverse across various platforms
Interfaces

Engage in Continuous • Work with UX Researchers to validate design choices and ensure that they meet the requirements and
Learning expectations of different user demographics
• Stay updated on the latest trends and best practices in interaction design, including emerging technologies
and user interface patterns
• Actively seek feedback and engage in professional development activities to refine interaction design skills
• Share knowledge and insights with the UX team to foster a collaborative and innovative design environment
• Continuously explore emerging trends in human-computer interaction, including AI-driven interfaces and
immersive technologies
• Participate in specialized training and workshops focused on expanding skills in AR, VR, and other interactive
technologies including eXtended Reality (XR)
• Share insights and knowledge on alternative interfaces with the UX team, fostering a culture of innovation
and experimentation

Continue to next page

64 Philippine Skills Framework Software Development and Security 65

 Skills Maps Skills Maps
Product Development Product Development

Interaction Designer User Experience (UX) Designer

The User Experience (UX) Designer is integral to the design and development of digital products, focusing
on crafting a cohesive and engaging user experience. Unique in their role, UX Designers combine creative
Functional Skills and Competencies Enabling Skills and Competencies vision with a deep understanding of user needs, shaping the visual narrative and functional flow of the
Aesthetic and Design Sensibility Level 4 Adaptability Advanced product. They excel in transforming research insights, provided by UX Researchers, into compelling design
Business Presentation Delivery Level 4 Collaboration Advanced elements, ensuring that every aspect of the user interface is intuitive and resonates with the target
Creative Storytelling Level 4 Communication Advanced audience.
Critical Thinking Level 4 Creative Thinking Advanced

Cultural Sensitivity for Design Level 4 Customer Orientation Intermediate Key to their role is their expertise in user journey mapping, where they visualize and refine the end-to-end
Customer Behavior Analysis Level 4 Decision Making Intermediate experience of users, considering every touchpoint within the product. Unlike Interaction Designers, who
Customisation and Localisation Level 4 Digital Fluency Intermediate concentrate on the specifics of user-product interaction, UX Designers take a broader view, integrating
Data Analysis and Interpretation Level 3 Global Perspective Intermediate these interactive elements into a seamless and holistic user experience. Their collaboration with UX
Design Standards and Specification Level 5 Learning Agility Intermediate Writers ensures that visual design and content harmoniously guide the user, while their work complements
Design Thinking Practice Level 5 Problem-Solving Advanced
UX Usability Testers by preemptively addressing design elements that enhance usability and appeal.
Digital and Physical Prototyping Level 5 Self Management Intermediate
The UX Designer acts as an orchestrator of the user experience, balancing aesthetic appeal with functional
Empathetic Design Level 4 Transdisciplinary Thinking Advanced
Skills and
Competencies design. They bridge the gap between the analytical world of user research and the creative realm of visual
Immersive Design Level 5
design, crafting experiences that are not only visually striking but also deeply aligned with user
Innovation Management Level 5
expectations and behaviors.
Interaction Design Practice Level 5

Learning and Development Level 4

Project Management Level 3-4 Critical Work

Key Tasks
Functions
Quality Assurance Level 4
Develop and Implement • Draft design concepts that align with insights from user research, focusing on creating intuitive and
Research Level 4
User-Centric Design functional user interfaces
Stakeholder Management Level 4 Solutions • Use user journey mapping to understand and articulate user interactions, ensuring designs meet user
needs throughout the product life cycle
Systems Design Level 5 • Innovate experience design solutions that balance user needs, business objectives, and technical
feasibility
User Experience Design Level 4-5

User Interface (UI) Design Level 4-5 Facilitate Cross- • Work closely with UX Researchers to integrate user insights into design decisions
Functional • Coordinate with Interaction Designers to ensure the user interface is intuitive and aligns with the overall
User Testing and Usability Testing Level 4 Communication and user experience
Collaboration • Partner with UX Writers to integrate textual content seamlessly into the design, enhancing clarity and
Visual Design and Communication Principles Level 5 user engagement
• Actively participate in agile methodologies, working iteratively with software engineers to implement
designs effectively and efficiently
• Engage in sprint planning, stand-ups, and retrospectives, contributing UX perspectives to the agile
Critical Work development and delivery process
Functions and • Work alongside business analysts to ensure that user experience considerations are integrated into
Key Tasks product strategies and align with business objectives
• Serve as a bridge between technical and non-technical stakeholders, translating user needs and design
concepts into language accessible to all team members

Refine User Experience • Continuously iterate on experience design concepts based on user feedback and usability testing
Through Iterative insights, to improve the product
Design • Employ a data-driven approach where possible and appropriate, to refine and optimize the user
experience.
• Stay attuned to user needs and preferences, adjusting designs to enhance usability and satisfaction

Engage in Continuous • Stay current with trends in UX design, agile methodologies, and emerging technologies to adapt designs
Learning and to new user behaviors and technical capabilities
Professional • Engage in professional development to enhance skills in agile UX practices and cross-functional
Development collaboration
• Participate in professional development activities, such as workshops, courses, and industry events
• Share knowledge and best practices with the UX team, fostering a culture of innovation and
collaboration

Continue to next page

66 Philippine Skills Framework Software Development and Security 67

 Skills Maps Skills Maps
Product Development Product Development

User Experience (UX) Designer Lead User Experience (UX) Designer

The Lead User Experience (UX) Designer holds a pivotal position in shaping and guiding the overall user
experience strategy for digital products. With a strong foundation in both UX principles and interaction
Functional Skills and Competencies Enabling Skills and Competencies design, the Lead UX Designer ensures that design deliverables are user-focused, innovative, and aligned with
Aesthetic and Design Sensibility Level 4 Adaptability Advanced agile development processes. This role involves leading a team of UX Designers and Interaction Designers,
Business Presentation Delivery Level 4 Collaboration Intermediate translating user research insights into innovative design solutions that balance aesthetics, functionality,
Creative Storytelling Level 4 Communication Advanced and user needs. Collaborating closely with UX Researchers, the Lead UX Designer assimilates user insights,
Critical Thinking Level 4 Creative Thinking Advanced behavior data, and feedback. Customer journey context from Customer Experience (CX) Design partners
Cultural Sensitivity for Design Level 4 Customer Orientation Basic helps prioritize experience enhancements for the most impacted moments of truth. As a design leader, the
Customer Behavior Analysis Level 4 Decision Making Intermediate Lead UX Designer coaches team members provides constructive feedback, and propagates best practices.
Customisation and Localisation Level 4 Digital Fluency Intermediate Quality standards alignment as well as team education on emerging methodologies/tools are upheld.
Data Analysis and Interpretation Level 3 Learning Agility Intermediate With an eye toward continuous experience optimization, the Lead UX Designer champions the user’s voice
Design Standards and Specification Level 5 Problem Solving Advanced while delivering design systems that scale.
Design Thinking Practice Level 5 Self Management Intermediate

Digital and Physical Prototyping Level 5 Transdisciplinary Thinking Advanced

The Lead UX Designer also aligns their team’s efforts with the broader experience strategy set by the
Skills and Director of User Experience, ensuring that design decisions are strategically integrated into the
Empathetic Design Level 4
Competencies
product development process and reflect the organization’s vision and user goals.
Immersive Design Level 5

Interaction Design Practice Level 5

Learning and Development Level 4

Critical Work
Key Tasks
Project Management Level 3-4 Functions

Quality Assurance Level 4 Mentorship and Team • Lead, mentor, and develop a team of UX and Interaction Designers, fostering a culture of innovation and
Development continuous improvement
Research Level 4 • Facilitate professional development opportunities and knowledge sharing within the team
• Ensure research insights are effectively communicated and utilized across UX/UI teams, influencing
Stakeholder Management Level 3 product strategy and design
• Advocate for user-centric decision-making, influencing stakeholders, and aligning cross-functional
Systems Design Level 5 teams with user needs

User Experience Design Level 5

High-Level User • Direct the creation of advanced user experience frameworks, ensuring they are user-centric, visually
User Interface (UI) Design Level 4 Experience and compelling, and technically feasible
Interaction Design • Guide the team in developing sophisticated interaction models, wireframes, and prototypes that address
User Testing and Usability Testing Level 4 complex user needs and behaviors
Visual Design and Communication Principles Level 5
Strategic Design • Lead the creation and evolution of design systems, ensuring consistency and scalability across all digital
Leadership and Vision products
Critical Work
Setting • Champion the integration of design systems with development processes to streamline design-to-
Functions and
development workflows
Key Tasks
• Define and communicate the strategic direction for UX design within the organization, ensuring
alignment with business goals and user needs

User Testing and Design • Oversee the implementation of user testing strategies in collaboration with UX Usability Testers to
Iteration validate and refine design concepts
• Lead the iterative design process based on user feedback and testing results, continually improving the
user experience

Advanced Prototyping • Employ cutting-edge prototyping tools and techniques to visualize and communicate complex design
and Visualization concepts effectively
Techniques • Foster a team culture of experimentation with emerging technologies and approaches in UX and
interaction design

Agile Design • Implement and refine agile design methodologies within the team, ensuring flexibility and
Methodology responsiveness to changing project needs
Integration • Participate in agile ceremonies, contributing UX expertise to the product development lifecycle

Continue to next page

68 Philippine Skills Framework Software Development and Security 69

 Skills Maps Skills Maps
Product Development Product Development

User Experience (UX) Researcher User Experience (UX) Writer

The UX Writer is a specialized role focusing on crafting clear, concise, and engaging text within digital
products. This role is pivotal in enhancing the user experience through language, ensuring clarity,
Critical Work consistency, and accessibility.
Key Tasks
Functions

Stakeholder • Act as the key point of contact for design within cross-functional teams, ensuring clear communication
Engagement and and alignment on design decisions UX Writers play a crucial role in shaping the tone and personality of the product, creating an emotional
Communication • Present design strategies and solutions to stakeholders, articulating the value of user-centered design in
Critical Work connection with users. The UX Writer plays a pivotal role in enhancing the digital customer experience
achieving business objectives
Functions and
Key Tasks journey through clear, concise, and engaging text built upon the voice needs of users. With a deep
Engage in Continuous • Stay abreast of emerging trends and technologies in UX design, advocating for the adoption of
Learning and innovative practices
understanding of CX best practices, user testing results, and analytics data, empathetic language is crafted
Adaptation • Encourage and support the team in exploring new tools, techniques, and approaches to enhance the user to resonate with customer milestones, emotions, and motivations. They work closely with designers,
experience
researchers, developers, and brand managers throughout the design process to ensure that the textual
Functional Skills and Competencies Enabling Skills and Competencies content aligns with user needs, business goals, and the overall design vision.
Aesthetic and Design Sensibility Level 5 Adaptability Advanced

Business Presentation Delivery Level 5 Collaboration Advanced Using effective writing, the UX Writer improves user navigation, engagement, and understanding, making
Creative Storytelling Level 5 Communication Advanced digital products more intuitive and user-friendly. The UX Writer promotes accessibility, diversity, and
Critical Thinking Level 5 Creative Thinking Advanced inclusion by crafting content suited for different cultures, abilities, and learning styles. Through tailored
Cultural Sensitivity for Design Level 5 Customer Orientation Advanced language and tone, the writing resonates across many user groups and their customer journey needs.
Customer Behavior Analysis Level 5 Decision Making Advanced
For both localization and personalization efforts, the UX Writer carefully assembles text to
Customisation and Localisation Level 4-5 Developing People Advanced
meaningfully engage each user.

Data Analysis and Interpretation Level 4 Digital Fluency Advanced

Design Standards and Specifications Level 5 Influence Advanced

Critical Work
Key Tasks
Design Thinking Practice Level 6 Learning Agility Advanced Functions

Digital and Physical Prototyping Level 5 Problem Solving Advanced Craft Clear and • Write concise and informative text for user interfaces, including labels, instructions, error messages, and
Engaging UX Content notifications
Empathetic Design Level 5 Self Management Advanced • Ensure that all textual content enhances user understanding and guides them through the user
experience seamlessly
Immersive Design Level 5 Transdisciplinary Thinking Advanced
Skills and
Competencies
Innovation Management Level 5 Collaborate in the • Work closely with UX Researchers to integrate user insights into design decisions
Design Process • Coordinate with Interaction Designers to ensure the user interface is intuitive and aligns with the overall
Interaction Design Practice Level 5 user experience
• Partner with UX Writers to integrate textual content seamlessly into the design, enhancing clarity and
Learning and Development Level 5 user engagement
• Actively participate in agile methodologies, working iteratively with software engineers to implement
Project Management Level 4-5
designs effectively and efficiently
Quality Assurance Level 5 • Engage in sprint planning, stand-ups, and retrospectives, contributing UX perspectives to the agile
Critical Work development and delivery process
Quality Standards Level 4 Functions and • Work alongside business analysts to ensure that user experience considerations are integrated into
Key Tasks product strategies and align with business objectives
Research Level 4-5

Stakeholder Management Level 3 Maintain Consistency • Develop and maintain a consistent brand voice and tone across all digital products, aligning with the
and Brand Voice organization’s overall branding strategy
Systems Design Level 6 • Collaborate with brand managers and marketers to ensure that language in the product reflects the
brand’s messaging
Training, Coaching, and Assessment Management Level 4

User Experience Design Level 5 Contribute to • Adapt UX writing for different cultural and language contexts to ensure relevance and accessibility
Localization and • Ensure that all text elements are accessible to users with disabilities, including compatibility with
User Interface (UI) Design Level 4 Accessibility assistive technologies
User Testing and Usability Testing Level 5
Engage in Continuous • Stay updated on best practices in UX writing, content strategy, and emerging trends in digital
Visual Design and Communication Principles Level 5
Learning and communication
Adaptation • Continuously refine writing skills and adapt to new tools and methodologies in UX and content strategy

Continue to next page

70 Philippine Skills Framework Software Development and Security 71

 Skills Maps Skills Maps
Product Development Product Development

User Experience (UX) Writer Lead User Experience (UX) Writer

The Lead User Experience (UX) Writer plays a pivotal role in software development organizations by
crafting compelling and user-centric content across digital interfaces. They lead a team of UX Writers,
Functional Skills and Competencies Enabling Skills and Competencies weaving language into the user experience in collaboration with UX Researchers, Designers, and Usability
Behavioral Economics in Design Level 3 Adaptability Intermediate Testers. This collaboration ensures that content is not only user-friendly but also contributes to the overall
Content Development and Strategy Level 5 Collaboration Intermediate usability of the product. They champion the importance of language in design, ensuring that content
Content Writing and Editing Level 4 Communication Intermediate strategy is a core aspect of the product development process. Responsibilities include developing tone
Continuous Learning and Professional Development Level 4 Creative Thinking Intermediate and voice guidelines, creating user personas, and mapping user journeys to tailor content accordingly. The
Critical Thinking Level 4 Customer Orientation Advanced Lead UX Writer is responsible for maintaining consistency in messaging, ensuring clarity and coherence
Cultural Sensitivity for Design Level 5 Digital Fluency Intermediate in communication, and adhering to brand guidelines. Additionally, this role involves conducting content
Customer Behavior Analysis Level 5 Learning Agility Advanced audits, optimizing content for search engines, and continuously iterating based on user feedback and
Customisation and Localisation Level 4 Problem Solving Advanced usability testing results.
Skills and
Data Analysis and Interpretation Level 5 Self Management Advanced
Competencies
Digital and Physical Prototyping Level 3 Sense Making Intermediate
Strong leadership skills are essential, as the Lead UX Writer guides and mentors junior writers, fosters
Empathetic Design Level 3 Transdisciplinary Thinking Intermediate
a culture of collaboration, and advocates for the importance of user-centered content within the
organization. The Lead UX Writer aligns their team’s work with the broad user experience strategy defined
Innovation Management Level 3
by the Director of User Experience, crafting narratives that resonate across all platforms and
Interaction Design Practice Level 4
enhance user engagement.
Narrative Design in Product Development Level 4

Qualitative Research Level 5

Quantitative Research Level 5

Critical Work
Key Tasks
Research and Development Level 4 Functions

Visual Design and Communication Principles Level 3 Direct Narrative • Oversee the development and implementation of content strategies that enhance user engagement and
Strategy and Content reflect brand voice
Creation • Collaborate with UX Designers, Researchers, and Usability Testers to ensure content integrates
seamlessly with design and research insights

Mentorship and Team • Lead and mentor a team of UX Writers, fostering their professional growth and ensuring high-quality
Leadership content production
• Advocate for the importance of language in design, promoting content strategy as integral to UX

Quality Assurance • Create and maintain a comprehensive style guide to ensure consistency in voice and tone across all
Critical Work
and Style Guide platforms
Functions and
Development • Review and edit content produced by the team, ensuring it meets the highest standards of clarity,
Key Tasks
coherence, and user engagement

Research and User • Collaborate with UX Researchers to incorporate user insights into content strategy, ensuring content is
Insight Integration informed by and tailored to user needs
• Lead efforts in user testing for content, and analyzing feedback to refine messaging and language

Content Governance • Develop and implement content governance models to streamline content creation and distribution
and Process processes
Optimization • Advocate for and implement content management systems and tools that optimize workflow efficiency

Engage in Continuous • Stay updated on the latest trends in UX writing, content strategy, and emerging technologies
Learning and Agile • Lead the adaptation of content strategies to fit within agile development frameworks
Adaptation
Continue to next page

72 Philippine Skills Framework Software Development and Security 73

 Skills Maps Skills Maps
Product Development Product Development

Lead User Experience (UX) Writer User Experience (UX) Usability Tester
The User Experience (UX) Usability Tester in an agile team is essential for ensuring the product’s
user experience quality through systematic usability testing and feedback. This role expertly adapts
Functional Skills and Competencies Enabling Skills and Competencies traditional usability methods to the agile development cycle, conducting rapid tests that complement
Behavioral Economics in Design Level 3 Adaptability Advanced the iterative nature of agile sprints.
Content Development and Strategy Level 6 Collaboration Advanced

Content Writing and Editing Level 5 Communication Advanced Collaborating closely with developers, designers, UX Researchers, the Customer Experience (CX) team,
Critical Thinking Level 5 Creative Thinking Advanced and product managers, the Usability Tester integrates usability considerations and research insights into
Cultural Sensitivity for Design Level 5 Customer Orientation Advanced the development process from the outset. They contribute to designing storyboards and low-fidelity
Customer Behavior Analysis Level 5 Decision Making Advanced prototypes, ensuring a cohesive user experience that is informed by both empirical data and usability
Customisation and Localisation Level 5 Developing People Advanced findings.
Data Analysis and Interpretation Level 5 Digital Fluency Advanced

Digital and Physical Prototyping Level 3-4 Influence Advanced Adopting a parallel track approach, the Usability Tester ensures that user experience work, including
Skills and
Competencies
Empathetic Design Level 4 Learning Agility Advanced
foundational user research, is integrated seamlessly into the development cycle. This method keeps
Innovation Management Level 3-4 Problem Solving Advanced
usability considerations one step ahead of implementation. In this agile environment, the Usability
Tester is crucial in bridging usability and development, maintaining user-centric design as a core
Interaction Design Practice Level 4-5 Self Management Advanced
focus throughout the product’s lifecycle.
Narrative Design in Product Development Level 5 Transdisciplinary Thinking Advanced

Qualitative Research Level 5

Quality Standards Level 4

Critical Work
Key Tasks
Quantitative Research Level 5 Functions

Research and Development Level 4 Collaborate with UX • Work in tandem with UX Researchers to develop a comprehensive understanding of user needs and
Researchers behaviors
Training, Coaching and Assessment Management Level 4 • Utilize insights from UX research to inform the focus areas and methodologies of usability tests
• Share findings with UX Researchers to create a holistic view of the user experience, blending
Visual Design and Communication Principles Level 3 observational data with usability insights

Implement Effective • Conduct various types of usability tests, including moderated and unmoderated, remote, and in-person,
Usability Testing with diverse user groups, to gather comprehensive, ensuring broad and inclusive user feedback
Processes • Plan and execute usability testing sessions, Apply techniques such as the "think-aloud" protocol, where
users articulate their thoughts and interactions, to gain deeper insights
• Organize and lead testing sessions that focus on evaluating user interaction, intuitiveness, and overall
satisfaction with the product

Analyze Usability Data • Systematically analyze test results to uncover usability issues and improvement opportunities
for Actionable Insights • Employ heuristic evaluation to assess interfaces against key usability principles
• Translate findings into actionable recommendations for design enhancements, working collaboratively
with UX Designers and Developers
Critical Work
Functions and
Key Tasks Integrate Usability • Employ heuristic evaluation to assess interfaces against key usability principles
Testing within Agile • Engage in agile planning sessions and stand-ups, representing the user experience perspective
Cycles • Advocate for user-centric design in all development phases, ensuring usability is a key consideration in
product decisions
• Provide actionable feedback based on usability tests to facilitate iterative improvements
• Schedule usability tests to align with agile sprint cycles, ensuring timely feedback and iteration
• Implement quick analysis techniques for efficient integration of findings into ongoing development
• Champion the importance of usability testing at each stage of the agile development process,
advocating for user-centric approaches

Refine Usability • Adapt traditional usability methodologies to suit the fast-paced, iterative nature of agile development
Practices for Agile • Facilitate quick turnaround in usability testing and analysis to align with agile timelines
Environments • Continuously refine testing methods to enhance efficiency and effectiveness within agile frameworks

Engage in Continuous • Stay informed about the latest trends and best practices in usability testing, especially within agile
Learning and Agile contexts
Adaptation • Participate in professional development to enhance skills in agile usability testing and cross-functional
collaboration
• Share knowledge and insights with the UX team, and CX team fostering a culture of innovation and agile
adaptability

Continue to next page

74 Philippine Skills Framework Software Development and Security 75

 Skills Maps Skills Maps
Product Development Product Development

User Experience (UX) Usability Tester Lead User Experience (UX) Usability Tester
The Lead UX Usability Tester spearheads the entire process of testing digital products and solutions to
provide optimal user experience. With deep expertise in mapping test plans to overall customer experience
Functional Skills and Competencies Enabling Skills and Competencies (CX) priorities and emerging needs, this role sets the vision for high-impact usability practices.
Aesthetic and Design Sensibility Level 4 Adaptability Intermediate

Agile Software Development Level 3 Collaboration Intermediate The role involves overseeing a team of Usability Testers, strategizing and executing comprehensive testing
Business Presentation Delivery Level 4 Communication Intermediate plans that align with agile development cycles. The Lead UX Usability Tester collaborates closely with UX
Creative Storytelling Level 4 Creative Thinking Intermediate Researchers and the CX team to integrate user insights into testing, and with UX Designers and Writers to
Critical Thinking Level 4 Customer Orientation Advanced ensure usability considerations are reflected in all design aspects.
Cultural Sensitivity for Design Level 4 Digital Fluency Intermediate

Customer Behavior Analysis Level 4 Learning Agility Advanced They champion the importance of usability testing in product development and align their team’s efforts
Skills and
Competencies
Customisation and Localisation Level 3 Problem Solving Advanced with the overarching user experience strategy set by the Director of User Experience, ensuring that user-
Data Analysis and Interpretation Level 4 Self Management Advanced centricity remains a focal point in all phases of product development. The Lead UX Usability Tester will
Design Standards and Specification Level 5 Sense Making Intermediate
ideate clever ways to better understand what works well or fails from the user’s point of view during their
Design Thinking Practice Level 5 Transdisciplinary Thinking Intermediate
journey within a digital product. Testing is crafted to focus on the most important interactions and
touchpoints that make using the product frustrating or delightful.
Digital and Physical Prototyping Level 5

Empathetic Design Level 4

Immersive Design Level 5

Critical Work
Key Tasks
Innovation Management Level 5 Functions

Develop and Oversee • Create comprehensive usability testing plans that align with product development cycles and business
Usability Testing objectives.
Strategies • Ensure the application of diverse testing methodologies to cover various aspects of user experience.

Lead and Mentor • Guide and support a team of Usability Testers, fostering their professional growth and ensuring high
Usability Testing Team standards in usability testing practices.
• Promote knowledge sharing and continuous skill development within the team.

Advanced Usability • Conduct high-level usability assessments, employing techniques such as heuristic evaluations, A/B
Testing and Analysis testing, and eye-tracking studies.
Critical Work
• Analyze complex usability data to derive insights that inform design improvements and product
Functions and
strategy.
Key Tasks

Optimize Testing • Implement efficient testing methodologies that fit within agile sprints, ensuring rapid feedback loops.
Processes for Agile • Develop tools and systems for quicker usability test setup, execution, and analysis.
Environments

Champion Usability in • Advocate for the integration of usability testing in all stages of the product development cycle.
Product Development • Present testing findings to stakeholders, highlighting their impact on user experience and product
strategy.

Engage in Continuous • Stay abreast of the latest trends and advancements in usability testing and agile methodologies.
Learning and Agile • Adapt testing strategies to align with agile development practices, ensuring timely and relevant
Adaptation feedback.

Continue to next page

76 Philippine Skills Framework Software Development and Security 77

 Skills Maps Skills Maps
Product Development Product Development

Lead User Experience (UX) Usability Tester Product Designer

A Product Designer is responsible for the overall end-to-end user experience of a product, encompassing
its aesthetics, functionality, and usability. Depending on the phase of the project’s initiative, they engage
Functional Skills and Competencies Enabling Skills and Competencies in user research, and design processes, and collaborate with cross-functional teams to ensure the product
Aesthetic and Design Sensibility Level 5 Adaptability Advanced meets business objectives and user needs. Skills include proficiency in design software, user-centered
Agile Software Development Level 3-4 Collaboration Advanced design principles, and strong communication. Their role is pivotal in bridging user needs with business
Business Presentation Delivery Level 5 Communication Advanced goals, making them integral to product development teams.
Creative Storytelling Level 5 Creative Thinking Advanced

Critical Thinking Level 5 Customer Orientation Advanced Product Designers collaborate closely with Product Managers during the Discovery and Define/Ideation
Cultural Sensitivity for Design Level 5 Decision Making Advanced stages, while closely collaborating with a Product Owner, Tech Lead, and engineers during the Development
Customer Behavior Analysis Level 5 Developing People Advanced and Delivery stages of the initiative. Additionally, they also collaborate with non-technical stakeholders
Customisation and Localisation Level 4 Digital Fluency Advanced such as Marketing and Sales to learn and improve the company’s product offerings continually. They serve
Data Analysis and Interpretation Level 5 Influence Advanced as a bridge between user needs and business goals, driving innovation and improvement within product
Design Standards and Specification Level 5 Learning Agility Advanced
development teams.
Design Thinking Practice Level 6 Problem Solving Advanced
Additionally, they may collaborate with fellow product designers to ensure consistency and coherence
Digital and Physical Prototyping Level 5 Self Management Advanced
Skills and across different products within the company especially if their products are both involved in the
Empathetic Design Level 5 Transdisciplinary Thinking Advanced
Competencies
same initiatives.
Immersive Design Level 5

Innovation Management Level 5

Interaction Design Practice Level 5

Critical Work
Key Tasks
Learning and Development Level 5 Functions

Project Management Level 4-5 Product and Design • Understanding the business objectives, and product strategy and vision in collaboration with product
Strategy managers and stakeholders
Quality Assurance Level 4-5 • Develop design strategies that align with the product's business goals and user needs, ensuring product
functionality and aesthetics meet market demands
Quality Standards Level 4

Training, Coaching and Assessment Management Level 4 Collaborative Design • Conceptualize and iterate on design solutions, incorporating user feedback and business requirements
Development • Work closely with product managers, engineers, and other stakeholders to create cohesive and
User Experience Design Level 5 innovative design solutions
• Act as the key point of contact for design within cross-functional teams, ensuring clear communication
User Interface (UI) Design Level 4 and alignment on design decisions
• Present design strategies and solutions to stakeholders, articulating the value of user-centered design in
User Interface and User Experience (UI/UX) Optimisation Level 5 achieving business objectives
User Testing and Usability Testing Level 5
Conduct comprehensive • Conduct user research, create personas, map user journeys, and design wireframes and prototypes to
Visual Design and Communication Principles Level 5 research and testing solve user problems effectively
Critical Work
• Design and execute various research methods, such as (but not limited to) interviews, surveys, and
Functions and
usability tests, to collect meaningful user data
Key Tasks
• Utilize empathy to deeply understand user experiences, going beyond surface observations to grasp
users' mental models, perspectives, and decision-making patterns
• Analyze and synthesize research findings, translating complex data into actionable insights for design
and strategy teams
• Conduct user testing sessions and incorporate feedback to refine designs continuously

Design System Creation • Contribute, develop, and maintain design systems for consistency and efficiency across products
and Management

Agile Design • Implement and refine agile design methodologies within the team, ensuring flexibility and
Methodology responsiveness to changing project needs
Integration • Participate in agile ceremonies, contributing UX expertise to the product development lifecycle

Engage in Continuous • Stay abreast of emerging trends and technologies in UX design, advocating for the adoption of
Learning and innovative practices
Adaptation • Encourage and support the team in exploring new tools, techniques, and approaches to enhance the
user experience

Continue to next page

78 Philippine Skills Framework Software Development and Security 79

 Skills Maps Skills Maps
Product Development Product Development

Product Designer Director of User Experience

The Director of User Experience (UX) holds a visionary role, leading the strategic direction and execution
of user experience across all platforms and products, encompassing both UX and UI disciplines. They drive
Functional Skills and Competencies Enabling Skills and Competencies initiatives that foster innovation, user engagement, and design excellence, shaping the user experience
Aesthetic and Design Sensibility Level 5 Adaptability Advanced strategy. Additionally, they mentor team leads across UX Research, UX Writing, UX Usability Testing, and UI
Agile Software Development Level 3-4 Building Inclusivity Advanced Design, ensuring a cohesive approach to design, content, and testing. This role aligns the efforts of all UX/
Behavioral Economics in Design Level 5 Collaboration Advanced UI teams with the company’s broader business objectives, integrating research, interaction design, visual
Business Presentation Delivery Level 5 Communication Advanced design, content strategy, and usability testing to deliver products that meet user needs while embodying
Content Development and Strategy Level 6 Creative Thinking Advanced the brand’s ethos and enhancing overall user interaction with digital products. Moreover, the Director of
Content Writing and Editing Level 5 Customer Orientation Advanced User Experience is expected to have an excellent understanding of customer experience (CX) or customer
Creative Storytelling Level 5 Decision Making Advanced journeys and be able to translate them into visuals or workflows.
Critical Thinking Level 5 Developing People Advanced

Cultural Sensitivity for Design Level 5 Digital Fluency Advanced Leading a multidisciplinary team of UX designers, researchers, writers, and usability testers, the Director
Customer Behavior Analysis Level 5 Influence Advanced
collaborates closely with product managers, engineers, and other stakeholders to ensure alignment of
Customisation and Localisation Level 4-5 Learning Agility Advanced
UX initiatives with business goals. Responsibilities include overseeing the entire UX design process, from
user research and concept ideation to prototyping and testing, while establishing and maintaining UX
Data Analysis and Interpretation Level 5 Problem Solving Advanced
design standards for consistency and coherence across all touchpoints. The Director of UX stays abreast
Design Standards and Specification Level 5 Self Management Advanced
of industry trends, emerging technologies, and best practices in UX design. They are expected to drive
Design Thinking Practice Level 6 Sense Making Advanced
innovation and continuous improvement. In advocating for user-centric design principles, fostering a
Digital and Physical Prototyping Level 5 Transdisciplinary Thinking Advanced
culture of creativity and collaboration, and championing the importance of UX within the organization,
Empathetic Design Level 5
they should exhibit Strong leadership, communication, and strategic planning skills.
Immersive Design Level 5

Innovation Management Level 5

Skills and
Interaction Design Practice Level 5
Competencies
Learning and Development Level 5 Critical Work
Key Tasks
Functions
Narrative Design in Product Development Level 4-5
Strategic Leadership in • Set and communicate the overarching vision for user experience, aligning UX/UI strategies with business
Product Design and Development Level 5 User Experience objectives
• Lead the development of comprehensive UX/UI strategies that enhance user interaction and
Project Management Level 4-5 engagement across all digital platforms
Qualitative Research Level 5
Mentorship and Team • Provide guidance and mentorship to UX/UI team leads, fostering leadership skills and promoting a
Quality Assurance Level 4-5
Oversight culture of innovation
Quality Standards Level 4 • Oversee the collaboration and integration of efforts across UX Research, UX Writing, UX Usability
Testing, and UI Design teams
Quantitative Research Level 5 Critical Work
Functions and
Research Level 4-5 Cross-Functional • Facilitate seamless integration of user experience strategies with product management, engineering,
Key Tasks
Collaboration and and marketing teams
Research and Development Level 5 Integration • Champion the role of UX/UI in company-wide strategic planning and decision-making processes
• Work with customer service teams that collects voice-of-the-customer in order to have
Stakeholder Management Level 4

Strategy Planning Level 4 Advocacy and • Advocate for the importance of user-centered design principles at all organizational levels
Evangelism for User- • Promote user experience as a key differentiator in product and brand strategy
Systems Design Level 5 Centered Design

Training, Coaching and Assessment Management Level 4 Emerging Trends and • Stay abreast of emerging trends in UX/UI design, advocating for the adoption of innovative practices and
Industry Leadership technologies
User Experience Design Level 5 • Represent the company at industry events, contributing thought leadership in the field of
user experience
User Interface (UI) Design Level 5

User Interface and User Experience (UI/UX) Optimisation Level 5 Continue to next page
User Testing and Usability Testing Level 5

Visual Design and Communication Principles Level 5

80 Philippine Skills Framework Software Development and Security 81

 Skills Maps Skills Maps
Product Development Product Development

Director of User Experience Associate Software Tester

The Associate Software Tester is expected to analyze and execute defined test cases and scenarios
Functional Skills and Competencies Enabling Skills and Competencies against software builds to validate functionalities that are expected and identify problems and software
Aesthetic and Design Sensibility Level 5 Adaptability Advanced
defects or issues that have been observed. Under the guidance of more experienced quality assurance
Agile Software Development Level 6 Building Inclusivity Advanced
or test professionals, they perform testing to further their learning and progress in their analytical
competencies.
Behavioral Economics in Design Level 5 Communication Advanced

Business Presentation Delivery Level 5 Creative Thinking Advanced

The Associate Software Tester collaborates with the team to develop efficient testing systems. They
Content Development and Strategy Level 6 Customer Orientation Advanced
document and report major findings to senior members using quality tracking systems to diagnose
Content Writing and Editing Level 5 Decision Making Advanced
root causes. They validate and compare expected test results with actual results. They are familiar with
Creative Storytelling Level 5 Developing People Advanced
software testing tools and standards, as well as the relevant software platforms on which the solution
Critical Thinking Level 5 Digital Fluency Advanced
is deployed.
Cultural Sensitivity for Design Level 5 Global Perspective Advanced

Customer Behavior Analysis Level 5 Influence Advanced

The Associate Software Testers interact with clients to understand software or product requirements
Customisation and Localisation Level 4-5 Learning Agility Advanced
to assist in test data preparation. They executes test scenarios including environment setup and test
Data Analysis and Interpretation Level 5 Self Management Advanced
scripts. They are a strong team player, who communicates their ideas and gets along with others easily.
Design Standards and Specification Level 5 Transdisciplinary Thinking Advanced

Design Thinking Practice Level 6

Digital and Physical Prototyping Level 5

Empathetic Design Level 5

Immersive Design Level 5 Critical Work

Key Tasks
Functions
Industry Knowledge, Research and Analysis Level 5-6
Test Preparation • Help keep test environments current, clean and well-configured
Innovation Management Level 5 • Validate test data requirements following quality processes
• Rigorously follow documented test protocols and methods
Interaction Design Practice Level 5
Skills and
Competencies Test Execution • Create, execute, and document test plans and test cases (User Acceptance Testing or UAT, Integration,
Learning and Development Level 6
Critical Work
End-to-End, Regression, Beta), ensuring functional coverage and application performance
Market Research Level 4-5 Functions and
• Review software and production issues as they occur
Key Tasks
• Accurately log all test run results, environment or software behaviors
Market Trend Analysis Level 4-5 • Efficiently use defect tracking systems
• Be able to perform technical documentation reading
Narrative Design in Product Development Level 4-5

Product Design and Development Level 5 Defect Management • Ask clarifying questions to create complete test documentation
• Perform holistic analysis of the impacts and possible root causes
Project Management Level 5
• Provide clear structured descriptions when reporting defects found
Qualitative Research Level 5
Functional Skills and Competencies Enabling Skills and Competencies
Quality Assurance Level 5
Agile Software Development Level 3 Adaptability Intermediate
Quality Standards Level 5-6
Applications Development Level 3 Building Inclusivity Intermediate
Quantitative Research Level 5
Applications Integration Level 2 Collaboration Intermediate
Research Level 5
Applications Support and Enhancement Level 1-2 Communication Intermediate
Research and Development Level 5
Automation Management in Product Development Level 2 Creative Thinking Intermediate
Stakeholder Management Level 5-6 Skills and
Competencies
Business Environment Analysis Level 2 Customer Orientation Intermediate
Strategy Planning Level 5
Business Needs Analysis Level 2 Digital Fluency Advanced
Systems Design Level 5-6
Configuration Tracking Level 1-2 Learning Agility Intermediate
Training, Coaching and Assessment Management Level 4-5
Critical Thinking Level 3 Problem Solving Advanced
User Experience Design Level 5
Data Design Level 3 Sense Making Intermediate
User Interface (UI) Design Level 5
Emerging Technology Synthesis Level 3 Transdisciplinary Thinking Intermediate
User Interface and User Experience (UI/UX) Optimisation Level 5
Continue to next page
User Testing and Usability Testing Level 5

Visual Design and Communication Principles Level 5

82 Philippine Skills Framework Software Development and Security 83

 Skills Maps Skills Maps
Product Development Product Development

Associate Software Tester Software Tester

The Software Tester is expected to analyze functional requirements and technical specifications to
develop optimal test scenarios that validate software quality, identify defects, and reduce risks. Combining
Functional Skills and Competencies Enabling Skills and Competencies exploratory testing with test automation across integration, system, regression, and user acceptance
Infrastructure Design Level 3 testing, they will design tests with an understanding of overall quality goals and use cases.
Learning and Development Level 4

Problem Management Level 2-3 Commonly, they review product requirements, personal use cases, and technical design documents. The
Process Improvement and Optimisation Level 4 Software Tester has familiarity and knowledge to perform various testing levels and testing methods such
Quality Assurance Level 4 as unit testing, integration testing, system testing, and acceptance testing. This role is also expected to
Quality Standards Level 4 employ methodologies that are commonly employed in software testing, i.e., Grey box testing, Incremental
Skills and
Software Configuration Level 2 Testing, Thread testing, etc. They prepare test data that covers edge cases, failure modes, and invalid
Competencies
Software Design Level 3 inputs.
Software Testing Level 2-3

System Integration Level 3

The Software Tester works well with a team to develop efficient testing systems. This role has strong
Systems Thinking Level 3
analytical skills to provide intelligent, risk-based testing coverage and can adapt test scripts to changing
product requirements. The Software Testers meet with clients to understand software or product
Test Planning Level 2-3
requirements to test data. They execute test scenarios including environment setup and test scripts. They
User Interface (UI) Design Level 2-3
analyze testing metrics and offers recommendations on improving development processes. They are
User Testing and Usability Testing Level 3
proficient with software testing tools and standards, as well as the relevant software platforms on which
the solution is deployed. They stay up-to-date with new technologies and testing strategies.

Critical Work
Key Tasks
Functions

Test Planning • Analyze and review product requirements and technical design documents
• Develop and prioritize test scenarios across all stages of testing cycles
• Design test data with an understanding of overall quality goals and use cases
• Adapt test scripts to changing product requirements

Test Execution • Execute manual test cases while exploring software behavior shifts
Critical Work • Assess software and production issues as they occur
Functions and • Accurately log, document, and track all test iterations along with environment factors
Key Tasks • Analyze defects to identify severity, reproduction reliability and root causes
• Script automated test suite with optimal validation coverage
• Effectively select and use defect-tracking systems
• Provide well-written test documentation - purpose, methodology, conclusions

Defect Management • Track reported defects through to resolution while guarding against regressions
• Analyze testing metrics and offer recommendations on improving development processes
• Perform a holistic analysis of the impacts and possible root causes
• Vocalize risks and recommend improvements in current quality processes

Continue to next page

84 Philippine Skills Framework Software Development and Security 85

 Skills Maps Skills Maps
Product Development Product Development

Software Tester Software Test Manager

The Software Test Manager defines quality assurance strategies, heads testing teams, and assures
overall software release readiness by validation against customer requirements. They combine technical
Functional Skills and Competencies Enabling Skills and Competencies knowledge with people management abilities in driving risk-based testing.
Agile Software Development Level 3-4 Collaboration Intermediate

Applications Development Level 4 Communication Intermediate The Software Test Manager oversees end-to-end testing activities, setting best practices and consistent
Applications Integration Level 3 Digital Fluency Intermediate processes for functional verification, configurations, security, localization, etc. They review product
Applications Support and Enhancement Level 3 Learning Agility Intermediate specifications documents and interface with stakeholders to map out critical test coverage areas both
Automation Management in Product Development Level 2-3 Problem Solving Advanced short and long-term. They monitor and track progress toward delivery commitments, balancing trade-offs
Business Environment Analysis Level 3 Self Management Intermediate around scope, time, and quality. They partner with development leads in evolving quality culture through
Business Needs Analysis Level 3 automation, metrics analysis, and process optimization.
Configuration Tracking Level 3-4

Critical Thinking Level 4

In terms of management and operations, the Software Test Manager determines needed resources, the
Data Design Level 4
hiring of software testers and quality assurance talents, as well as nurtures technical and soft skills growth
Emerging Technology Synthesis Level 4
through mentoring and performance appraisals. Software test managers are leaders who can resolve
interpersonal conflicts through constructive feedback and facilitating collaboration. They foster a sense
Infrastructure Design Level 4
Skills and
Competencies of collective ownership and agility in addressing ever-changing validation needs.
Learning and Development Level 4

Problem Management Level 3-4

Process Improvement and Optimisation Level 4

Project Management Level 3-4

Critical Work
Key Tasks
Functions
Quality Assurance Level 5
Test Planning and • Determine comprehensive test scopes and coverage areas from product requirements
Quality Standards Level 5
Strategy • Establish test priorities balancing risk, complexity, and usage importance
Software Configuration Level 3 • Determine resource requirements and parameters - skills, roles, and timelines
• Establish output milestones for test units/groups in alignment with delivery roadmaps
Software Design Level 3

Software Testing Level 3-4 Team and Capability • Recruit, hire, and onboard qualified testing resources spanning manual to automation skills
Management • Conduct periodic evaluations providing constructive feedback tied to individual growth plans
Stakeholder Management Level 3 • Lead regular knowledge-sharing forums for the team to gain cross-capability exposure
Critical Work • Identify and arrange relevant quality assurance training and certification opportunities
System Integration Level 4 Functions and
Key Tasks
Systems Thinking Level 4 Quality Analysis and • Install consistent templates for documenting test strategies, test cases, defects, results
Governance • Enforce best practices around impacts testing, accessibility, security, compliance
Test Planning Level 3-4 • Measure quality through well-defined metrics like blocker defect density such as in defect per thousand
lines of code (KLOC), or test case effectiveness
• Review processes with cross-functional teams providing test efficiency recommendations

Communications and • Represent quality goals in product townhalls, planning sessions

Collaboration • Prepare risk-based test status updates and milestone achievement reports
• Arrange regular sync-ups between developer, ops, and support teams to share testing observations
• Guide business analysts and product owners in developing future test scenarios

Continue to next page

86 Philippine Skills Framework Software Development and Security 87

 Skills Maps Skills Maps
Product Development Product Development

Software Test Manager Associate Business Analyst

The Associate Business Analyst plays a key supporting role within the software development and
cybersecurity organization, assisting senior Business Analysts in various aspects of business analysis.
Functional Skills and Competencies Enabling Skills and Competencies This role involves participation in customer discovery, requirements documentation, and business
Agile Software Development Level 4-Level 5 Collaboration Advanced analysis activities while cultivating foundational knowledge and skills essential for becoming a proficient
Applications Development Level 4 Communication Advanced business analyst. They conduct research and gather data to support the development of business cases,
Applications Integration Level 4 Developing People Advanced specifications, and solution designs aligned with organizational goals. The Associate Business Analyst
Applications Support and Enhancement Level 4 Digital Fluency Advanced demonstrates an eagerness to learn from subject matter experts across different fields, contributing to the
Automation Management in Product Development Level 3 Learning Agility Advanced success of projects and initiatives.
Business Environment Analysis Level 4 Problem Solving Advanced

Business Needs Analysis Level 4 Self Management Advanced

Configuration Tracking Level 4

Critical Work
Critical Thinking Level 5 Key Tasks
Functions
Cyber and Data Breach Incident Management Level 3 Requirements Analysis • Conduct stakeholder interviews, workshops, and surveys to gather business requirements
• Perform gap analysis between current and desired processes/systems
Cyber Risk Management Level 4 • Document business rules, policies, and regulatory compliance needs
• Analyze data from various sources (e.g., reports, logs, databases) to identify pain points and
Data Design Level 4
improvement areas
Emerging Technology Synthesis Level 4 • Develop process flow diagrams, use case diagrams and other visual models

Infrastructure Design Level 5

Skills and Requirements • Translate business requirements into functional specifications and user stories
Competencies Specification • Develop low-fidelity prototypes and wireframes for proposed solutions
Learning and Development Level 5 Critical Work
• Participate in design sessions and provide input on user experience considerations
Functions and
Problem Management Level 4 • Assist in mapping requirements to technical components and architectural designs
Key Tasks
• Validate proposed solutions through stakeholder walkthroughs and reviews
Process Improvement and Optimisation Level 5

Project Management Level 4 Solution Support • Contribute to project planning, estimation, and resource allocation activities
• Coordinate and facilitate user acceptance testing (UAT) activities
Quality Assurance Level 5 • Support solution deployment, training, and change management efforts
• Gather and document feedback from end-users for continuous improvement
Quality Standards Level 6

Software Configuration Level 4 Team Enablement • Collaborate with subject matter experts to validate requirements and models
• Participate in agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives)
Software Design Level 4
• Cultivate strong working relationships across departments
Software Testing Level 4-5

Stakeholder Management Level 4 Functional Skills and Competencies Enabling Skills and Competencies

System Integration Level 4 Agile Coaching Level 4 Adaptability Intermediate

Systems Thinking Level 4 Budgeting Level 3 Building Inclusivity Intermediate

Test Planning Level 4-5 Business Agility Level 4 Collaboration Intermediate

User Interface (UI) Design Level 3 Business Environment Analysis Level 2-3 Communication Intermediate

User Testing and Usability Testing Level 3 Business Needs Analysis Level 2-3 Creative Thinking Intermediate

Business Negotiation Level 3 Customer Orientation Intermediate

Skills and
Business Performance Management Level 3 Digital Fluency Advanced
Competencies
Business Presentation Delivery Level 3 Learning Agility Intermediate

Business Requirements Mapping Level 3 Problem Solving Advanced

Business Risk Management Level 3 Sense Making Intermediate

Change Management Level 3 Transdisciplinary Thinking Intermediate

Contract Management Level 3

Critical Thinking Level 4

Customer Experience Management Level 2

Continue to next page

88 Philippine Skills Framework Software Development and Security 89

 Skills Maps Skills Maps
Product Development Product Development

Associate Business Analyst Business Analyst

The Business Analyst serves as the voice of the customer while shaping solutions suited to market needs.
They are the conduits between technology and business domains, they contextualize user or customer
Functional Skills and Competencies Enabling Skills and Competencies journeys to inform prioritized features and system behaviors.
Data Analytics Level 2

Data Visualisation Level 3 Leveraging exceptional analytical abilities coupled with intuitive emotional intelligence, they constantly
Demand Analysis Level 3 consider market conditions, trends, and emerging use cases while assessing product-market fit. Empathetic
Design Concepts Generation Level 3 yet data-driven, they balance qualitative insights with quantitative validation. They are curious about
Design Thinking Practice Level 3 customer problems and how technology can provide solutions.
Emerging Technology Synthesis Level 3

Learning and Development Level 4 Business Analysts have good communication skills. They are comfortable dealing with rapid change and
Market Research Level 3 ambiguity and can simplify complex concepts to make sound decisions using methodical and structured
Networking Level 1-2 thinking. The customer perspectives are patiently relayed by the Business Analysts to the team to uplift
Skills and
Partnership Management Level 2
their knowledge in order to understand the problems and facilitate the discovery of solutions.
Competencies
People and Performance Management Level 1-2

Portfolio Management Level 4

Product Management Level 3

Critical Work
Key Tasks
Product Risk Assessment Level 4 Functions

Project Feasibility Assessment Level 4 Requirements Analysis • Interview internal and external stakeholders
• Map existing technologies with optimal user flows and pain points including relevant risks
Project Management Level 2-3 • Research market trends, and evaluate benchmark competitive solutions

Stakeholder Management Level 2-3

Requirements • Define and prioritize features balancing feasibility, identified risks, and customer value
Strategy Implementation Level 3 Specification • Develop user story specifications following prototypes or models
Critical Work • Evaluate technical approach tradeoffs in collaboration with engineers
Strategy Planning Level 4 Functions and • Communicate visually with engineers using appropriate UML diagrams.
Key Tasks
Systems Thinking Level 3
Solution Validation • Design prototypes, Minimum Viable Products (MVPs) aligned to priority features
• Set up customer panels, and user groups for feedback loops
• Analyze product telemetry data, and adoption metrics against targets

Team Enablement • Provide market context and user journey training

• Conduct solution walkthroughs regarding capabilities
• Cultivate strong working relationships across departments

Functional Skills and Competencies Enabling Skills and Competencies

Agile Coaching Level 4 Adaptability Intermediate

Budgeting Level 3 Collaboration Intermediate

Business Agility Level 4 Communication Intermediate

Business Environment Analysis Level 2-3 Customer Orientation Intermediate

Business Needs Analysis Level 2-3 Decision Making Intermediate

Business Negotiation Level 3 Digital Fluency Intermediate

Skills and
Business Performance Management Level 3 Influence Intermediate
Competencies
Business Presentation Delivery Level 4 Learning Agility Intermediate

Business Requirements Mapping Level 3 Problem Solving Intermediate

Business Risk Management Level 3 Sense Making Intermediate

Change Management Level 3 Transdisciplinary Thinking Intermediate

Contract Management Level 3

Critical Thinking Level 4-5

Customer Experience Management Level 3

Continue to next page

90 Philippine Skills Framework Software Development and Security 91

 Skills Maps Skills Maps
Product Development Product Development

Business Analyst Project Manager

The Project Manager plans projects and takes ownership of the successful implementation and achievement
of project objectives. They define project resources, manage project progress, and facilitate interaction and
Functional Skills and Competencies Enabling Skills and Competencies tasks of various parties to reduce the risk of overall failure. The Project Manager develops and identifies
Data Analytics Level 2 advances/opportunities in project management to improve the timely delivery of projects and efficient use
Data Visualisation Level 3 of resources. They ensure the adoption of adequate project management process frameworks and practices.
Demand Analysis Level 4

Design Concepts Generation Level 3 The Project Manager works in a team setting and is knowledgeable of Agile practices and methodology,
Design Thinking Practice Level 3 project management methodologies, and tools.
Emerging Technology Synthesis Level 3

Learning and Development Level 4 The Project Manager/Scrum Master is an effective team player who manages project timelines, stakeholders,
Market Research Level 4
deliverables, and resources in a structured manner. They adopt an analytical and strategic approach to
Networking Level 1-2
developing and communicating solutions that meet project objectives and stakeholder needs.
Skills and
Partnership Management Level 2
Competencies
People and Performance Management Level 1-2

Portfolio Management Level 4

Critical Work
Key Tasks
Product Management Level 3-4 Functions

Product Risk Assessment Level 4 Develop project plans • Conduct a cost-benefit analysis and develop a project plan
• Review project plans to determine time frame, funding limitations, and procedures for accomplishing
Project Feasibility Assessment Level 4 projects
• Estimate budgetary needs based on the project scope and anticipate future budget challenges
Project Management Level 2-3 • Assess consolidated project plans for dependencies, gaps, and continued business value

Stakeholder Management Level 2-3

Oversee program • Plan and manage project compliance requirements and adherence to governance structures
Strategy Implementation Level 3 implementation • Evaluate and address external business environment changes for impact on project scope
Critical Work • Plan and manage project closure and/or transitions
Strategy Planning Level 4 Functions and • Conduct project reviews to recommend changes to project schedules, cost, or resource requirements
Key Tasks • Document and track project scope, changes, issues, and risks that affect the implementation
Systems Thinking Level 3-4
• Facilitate the daily stand-up to achieve team consensus
• Eliminate conflicts and assist in developing solutions to manage roadblocks
• Refine and manage the product backlog

Manage people and • Manage project budget, work allocations, manpower, and resourcing needs for the team
organization • Develop team members through ongoing coaching, mentoring, and career discussions
• Drive performance management practices within the team through organizational policies and
procedures
• Develop initiatives to support the continuing competence and professional development of the team
• Facilitate discussions, problem-solving, and conflict resolution

Functional Skills and Competencies Enabling Skills and Competencies

Agile Coaching Level 4 Adaptability Advanced

Artificial Intelligence Application in Product Development Level 4 Collaboration Intermediate

Budgeting Level 3 Communication Intermediate

Business Agility Level 4 Customer Orientation Advanced

Business Development Level 4 Decision Making Advanced

Skills and
Competencies
Business Environment Analysis Level 2-3 Developing People Advanced

Business Needs Analysis Level 2-3 Digital Fluency Intermediate

Business Negotiation Level 4 Influence Intermediate

Business Performance Management Level 4 Problem-Solving Advanced

Business Presentation Delivery Level 5 Sense Making Advanced

Business Requirements Mapping Level 3 Transdisciplinary Thinking Advanced

Continue to next page

92 Philippine Skills Framework Software Development and Security 93

 Skills Maps Skills Maps
Product Development Product Development

Project Manager Delivery Manager (Program Manager)

The Delivery Manager drives the product development vision and strategy and ensures alignment of the
product roadmap with organizational strategy and vision. The Delivery Manager oversees the development
Functional Skills and Competencies Enabling Skills and Competencies
of a suite of products to achieve strategic goals. The Delivery Manager establishes relationships with key
Business Risk Management Level 3 clients and business partners to drive business and product growth. The Delivery Manager distills insights
Change Management Level 3 and competitive intelligence with various market analyses to grow the organization’s business.
Contract Management Level 4

Critical Thinking Level 4-5 The Delivery Manager works with various teams across the organization. The Delivery Manager is proficient
Customer Experience Management Level 4 with product development and management practices and tools, as well as various product positioning
Data Analytics Level 2-3 and pricing methodologies. The Delivery Manager keeps abreast of the latest consumer and industry
Data Visualisation Level 4 trends and anticipates new trends.
Demand Analysis Level 4

Design Concepts Generation Level 3 The Delivery Manager adopts a global mindset when distilling market trends and synthesizing growth
Design Thinking Practice Level 4 opportunities. The Delivery Manager guides the team to adopt innovative practices and mindsets. The
Emerging Technology Synthesis Level 4
Delivery Manager is an influential leader who inspires others to achieve long-term strategic goals
Learning and Development Level 5
and influence.

Manpower Planning Level 3

Market Research Level 4

Critical Work
Key Tasks
Networking Level 3 Functions

Organizational Analysis Level 4 Formulate and • Develop strategies to meet market needs and make product decisions
implement product • Oversee product portfolio roadmap, pricing and launch strategies, and financial projections
Skills and
Organizational Design Level 4 development strategy • Anticipate the impacts of internal and/or external business challenges and/or regulatory issues
Competencies
and plans • Review product portfolio performance
Partnership Management Level 3

People and Performance Management Level 3 Drive product • Oversee development for a suite of products
development • Oversee the alignment of product performance and functionality to organizational strategy and vision
Performance Management Level 4-5 • Drive product enhancements by analyzing the results of feedback loops
• Validate detailed specifications and development costing against market potential and future revenue
Portfolio Management Level 4-5 • Influence stakeholders to achieve strategic goals and initiatives
• Develop strategies to align product features with the desired user experience
Process Improvement and Optimisation Level 3
• Lead the development, implementation, and release process for the product
Critical Work
Product Management Level 4-5 Functions and
Key Tasks Develop and grow • Spearhead research and analyses on products and product markets
Product Risk Assessment Level 4-5
business • Establish relationships with key clients and business partners to drive business and product growth
Project Feasibility Assessment Level 5 • Oversee the execution of the feature roadmaps
• Distill insights and competitive intelligence with various market analyses to grow the organization’s
Project Management Level 3-4 business
• Identify potential partnerships and new opportunities for product development
Quality Assurance Level 4 • Foster an innovative mindset within the product team

Quality Standards Level 4

Manage people and • Forecast budget expenditure and allocation across teams and projects
Solution Architecture Level 4 organization • Establish key performance indicators of the team
• Review newly proposed operational strategies, policies, and targets across teams and projects
Stakeholder Management Level 4 • Review the utilization of resources
• Drive the development of learning roadmaps for the team
Strategy Implementation Level 3-4
• Implement workforce planning initiatives for the team
Strategy Planning Level 4-5
Continue to next page
Systems Thinking Level 4

Vendor Management Level 3

94 Philippine Skills Framework Software Development and Security 95

 Skills Maps Skills Maps
Product Development Product Development

Delivery Manager (Program Manager) Delivery Manager (Program Manager)

Functional Skills and Competencies Enabling Skills and Competencies Functional Skills and Competencies Enabling Skills and Competencies

Agile Coaching Level 5 Adaptability Advanced IT Strategy Level 4

Artificial Intelligence Application in Product Development Level 4 Collaboration Advanced Learning and Development Level 5

Budgeting Level 4 Communication Advanced Manpower Planning Level 4

Business Agility Level 5 Customer Orientation Advanced Market Research Level 5

Business Development Level 5 Decision Making Advanced Networking Level 5

Business Environment Analysis Level 5 Developing People Advanced Organizational Analysis Level 5

Business Innovation Level 6 Digital Fluency Advanced Organizational Design Level 4

Business Needs Analysis Level 5 Global Perspective Advanced Partnership Management Level 5

Business Negotiation Level 4 Influence Advanced People and Performance Management Level 5

Business Performance Management Level 5 Problem Solving Advanced Performance Management Level 5

Business Presentation Delivery Level 5 Transdisciplinary Thinking Advanced Portfolio Management Level 5
Skills and Skills and
Business Requirements Mapping Level 5 Process Improvement and Optimisation Level 4
Competencies Competencies
Business Risk Management Level 5 Product Management Level 5-6

Change Management Level 3-4 Product Risk Assessment Level 5-6

Contract Management Level 4 Project Feasibility Assessment Level 5

Critical Thinking Level 5 Project Management Level 5

Customer Experience Management Level 5 Quality Assurance Level 4

Data Analytics Level 5 Quality Standards Level 4-5

Data Visualisation Level 4 Solution Architecture Level 4

Demand Analysis Level 5 Stakeholder Management Level 4

Design Concepts Generation Level 3 Strategy Implementation Level 3-4

Design Thinking Practice Level 4 Strategy Planning Level 5-6

Emerging Technology Synthesis Level 4 Systems Thinking Level 4-5

IT Standards Level 4 Vendor Management Level 3-4

96 Philippine Skills Framework Software Development and Security 97

 Skills Maps Skills Maps
Product Development Product Development

Portfolio Manager Portfolio Manager

The Portfolio Manager defines the organization’s product development vision and strategy and ensures
alignment of the product roadmap with the strategy and vision. They anticipate the impacts of internal and
Functional Skills and Competencies Enabling Skills and Competencies
external business challenges and market conditions on the organization’s product development roadmap.
They oversee the organization’s product development process, and enhancements to product portfolios Agile Coaching Level 5 Adaptability Advanced

to improve their commercial performance. The Portfolio Manager guides development teams on issues Artificial Intelligence Application in Product Development Level 5 Collaboration Advanced

related to product design, development and deployment for the product portfolio, and development of Budgeting Level 4 Communication Advanced

differentiated strategies across the lines of business. Business Agility Level 5 Customer Orientation Advanced

Business Continuity Level 5 Decision Making Advanced

The Portfolio Manager works with various teams across the organization. They are knowledgeable of Business Development Level 5 Developing People Advanced

product development and management practices and tools, as well as product branding and pricing Business Environment Analysis Level 5 Digital Fluency Advanced

methodologies. The Portfolio Manager is also knowledgeable of new and emerging consumer and industry Business Innovation Level 6 Global Perspective Advanced
trends. Business Needs Analysis Level 5 Influence Advanced

Business Negotiation Level 4 Problem Solving Advanced

The Portfolio Manager adopts a global mindset and integrates trends and knowledge from varying sources Business Performance Management Level 5 Transdisciplinary Thinking Advanced
to chart a compelling vision for the future of product portfolios. They are a charismatic leader who Business Presentation Delivery Level 5
inspires others toward common goals. Skills and
Business Requirements Mapping Level 5
Competencies
Business Risk Management Level 5

Change Management Level 3-4

Critical Work
Key Tasks
Functions Contract Management Level 4

Formulate and • Define product development vision and strategy Critical Thinking Level 5
implement product • Create strategies to adapt technology to meet market needs and drive buy/build decisions
development strategy • Oversee the development and alignment of the product roadmap with the adopted strategy and vision Customer Experience Management Level 5
and plans • Anticipate the impacts of internal and external business challenges and market conditions on the
organization's product development roadmap Data Analytics Level 5
• Develop the organization’s go-to-market strategy for the products
Data Visualisation Level 4

Drive product • Oversee the organization’s product development process Demand Analysis Level 5
development • Oversee enhancements to product portfolios to improve their commercial performance
• Guide development teams on issues related to the product design, development, and deployment of the Design Concepts Generation Level 3-4
product portfolio
Critical Work Design Thinking Practice Level 5
• Champion the organization’s products and act as a subject matter expert in product markets
Functions and
• Articulate the business value of the product to the product team Emerging Technology Synthesis Level 5
Key Tasks

IT Standards Level 5
Develop and grow • Establish product branding strategies, marketing tactics, and pricing strategies
business • Foster relationships with key clients, business partners, and industry stakeholders to drive business IT Strategy Level 5
growth
• Guide the team to develop differentiated strategies across the lines of business Continue to next page
• Sign off business proposals for new opportunities

Manage people and • Develop strategies for resource planning and utilization
organization • Oversee the development of learning roadmaps for teams and functions
• Establish performance indicators to benchmark the effectiveness of learning and development programs
against best practices
• Implement succession planning initiatives for key management positions

Continue to next page

98 Philippine Skills Framework Software Development and Security 99

 Skills Maps Skills Maps
Product Development Product Development

Portfolio Manager Chief Information Officer

The Chief Information Officer (CIO) leads the IT function and provides strategic directions, solutions, and
policies to support business goals. This individual develops the information strategy and services to
Functional Skills and Competencies Enabling Skills and Competencies meet business requirements including training and upgrading of systems and/or technology knowledge
Learning and Development Level 6 and skills of all staff to improve productivity through information systems. They direct and promote
Manpower Planning Level 5 governance policies and standards concerning security, quality, risk, and project management. They lead
Market Research Level 5 important innovation initiatives and have ultimate accountability for the function. They provide the
Networking Level 5 highest level of advice and recommendations to the heads of organizations or business units. They can
Organizational Analysis Level 6 leverage new and innovative technology to develop strategic directions for the IT functions in alignment
Organizational Design Level 5 with the organization’s objectives.
Partnership Management Level 6

People and Performance Management Level 6 The Chief Information Officer can propose solutions and influence key stakeholders to drive
Performance Management Level 5 commitment to initiatives across the organization.
Portfolio Management Level 5

Process Improvement and Optimisation Level 5

Skills and
Critical Work
Competencies Key Tasks
Product Management Level 5-6 Functions

Product Risk Assessment Level 5-6 Establish information • Establish the whole-of-enterprise IT vision and strategy
strategy • Define the IT roadmap
Project Feasibility Assessment Level 5 • Build an IT landscape responsive to business changes
• Secure investments for IT initiatives to enable business operations
Project Management Level 6 • Communicate the organization's information strategy to partners, management, investors and
employees
Quality Assurance Level 4-5 • Advise senior leaders on technology trends to influence the formulation of business strategy
• Establish systems that facilitate data analytics throughout the organization
Quality Standards Level 5

Solution Architecture Level 5

Develop IT policies and • Establish organization-wide IT policies and governance framework
Stakeholder Management Level 5 standards • Establish plans for the off-shoring and outsourcing of IT service delivery
• Set direction for the development and maintenance of Service Level
Strategy Implementation Level 4

Strategy Planning Level 5-6 Agreements (SLAs), • Establish objectives and Key Performance Indicators (KPI) for the IT function
policies and standards
Systems Thinking Level 4-5
Facilitate continuous • Endorse opportunities for automation and/or streamlining of IT processes
Vendor Management Level 4 improvement through • Develop high-level strategy and guidelines for roll out of IT process changes and/or improvements
Critical Work technology • Foster an environment conducive to innovation and technological change
Functions and • Foster IT awareness and savviness within the organization
Key Tasks

Manage IT development • Establish organization-wide risk assessment and management frameworks

and operation risk • Review results from risk assessments for mitigation
• Guide risk management strategies, disaster recovery, and business continuity efforts
• Advise policy reviews in line with evolving internal and external environments

Manage stakeholders • Build strategic relationships and alliances with stakeholders to achieve common goals
• Manage internal and external stakeholders' expectations
• Inspire stakeholders to pursue the organization's technology vision
• Drive the organization's technology alignment with business needs
• Guide the dissemination of IT information throughout the organization

Manage people and • Review operational strategies, policies, and targets across teams and projects
organization • Develop strategies for resource planning and utilization
• Review the utilization of resources
• Oversee the development of learning roadmaps for teams and functions
• Establish performance indicators to benchmark the effectiveness of learning and development
programmes against best practices
• Implement succession planning initiatives for key management positions
• Advise stakeholders toward reaching compromises and agreeing on expectations

Continue to next page

100 Philippine Skills Framework Software Development and Security 101

 Skills Maps Skills Maps
Product Development Product Development

Chief Information Officer Chief Information Officer

Functional Skills and Competencies Enabling Skills and Competencies Functional Skills and Competencies Enabling Skills and Competencies

Agile Coaching Level 6 Building Inclusivity Advanced Design Thinking Practice Level 5

Artificial Intelligence Application in Product Development Level 5 Communication Advanced Disaster Recovery Management Level 5

Budgeting Level 6 Creative Thinking Advanced Emerging Technology Synthesis Level 6

Business Agility Level 5 Customer Orientation Advanced Enterprise Architecture Level 6

Business Continuity Level 6 Decision Making Advanced Infrastructure Strategy Level 6

Business Development Level 5 Developing People Advanced IT Governance Level 6

Business Environment Analysis Level 5 Digital Fluency Advanced IT Standards Level 6

Business Innovation Level 6 Global Perspective Advanced IT Strategy Level 6

Business Needs Analysis Level 5 Influence Advanced Learning and Development Level 6

Business Negotiation Level 5 Learning Agility Advanced Manpower Planning Level 5

Business Performance Management Level 6 Transdisciplinary Thinking Advanced Market Research Level 5
Skills and
Business Presentation Delivery Level 5 Networking Level 5
Competencies Skills and
Competencies
Business Requirements Mapping Level 5 Organizational Analysis Level 6

Business Risk Management Level 6 Organizational Design Level 6

Change Management Level 5 Partnership Management Level 6

Contract Management Level 5 People and Performance Management Level 5

Critical Thinking Level 5 Performance Management Level 6

Customer Experience Management Level 5 Portfolio Management Level 6

Cyber and Data Breach Incident Management Level 5 Process Improvement and Optimisation Level 5

Cyber Risk Management Level 5 Stakeholder Management Level 6

Data Analytics Level 5 Strategy Implementation Level 4

Data Visualisation Level 5 Strategy Planning Level 6

Demand Analysis Level 5 Sustainability Management Level 6

Design Concepts Generation Level 3-4 Systems Thinking Level 5

Continue to next page Vendor Management Level 5

102 Philippine Skills Framework Software Development and Security 103

 Skills Maps Skills Maps
Product Development Product Development

Associate Software Engineer Associate Software Engineer

The Associate Software Engineer applies subject matter knowledge in applications development,
possessing skills in programming, design, development, testing, debugging, and implementing software
applications or specialized utility programs. They support regular updates and recommend improvements Critical Work
Key Tasks
Functions
to existing applications. They are conversant in data modeling and SQL. The Associate Software Engineer
Perform software • Write expressive and well-analyzed automated unit and integration tests
works under supervision to effectively deal with unfamiliar issues and follows recommended coding testing • Assist testers in the creation of test environments, and end-to-end test automation if necessary
• Perform manual tests as needed
standards and secure-coding principles to avoid security vulnerabilities. They provide technical support • Work with testers in the design and implementation of load tests
• Prepare or assist in the preparation of test reports
to the quality testing teams.
Execute secure software • Follow recommended coding standards and secure coding principles to avoid security vulnerabilities
The Associate Software Engineer works in a team setting and is proficient in programming languages development practices • Adhere to project standards in the collection of security assessment metrics
• Perform code reviews to identify basic security designs
required by the organization. They are familiar with software development tools and standards, as well as • Use automated tools for the detection and remediation of basic security designs
• Remediate security vulnerabilities with the supervision of more senior engineers
the relevant software platforms on which the solution is deployed.
Execute basic relational • Writes efficient SQL queries, using appropriate JOINs to fetch data across multiple tables
Critical Work database operations • Translates business requirements into a normalized relational database schema, using Data Definition
The Associate Software Engineer is a keen learner, and able to apply structured, analytical thinking to Functions and Language (DDL), choosing the appropriate SQL data types for each column
develop applications. They are a strong team player, who communicates their ideas and gets Key Tasks

along with others easily. Perform basic Linux and • Able to utilize the Linux command line for fundamental operations. This includes navigating directories,
web operations listing contents, managing files and directories (creation, renaming, and moving), software installation
and management, configuring PATH variables, monitoring resource usage, launching and terminating
applications, editing text files using command-line editors like Vim, logging into remote Linux instances,
and transferring files between remote instances
Critical Work • Able to deploy and administer a web application on a Linux or cloud environment
Key Tasks
Functions

Analyze user and • Assist in the creation and refinement of design elements Engage in Continuous • Pursue ongoing education in software engineering principles, focusing on maintainability, security, and
business requirements • Apply established style guides and design systems to iterative design tasks Learning and performance
• Produce high-fidelity wireframes and prototypes or other visual representations under the direction of Professional • Actively engage in professional development activities, including design critiques and workshops, to
senior designers Development refine skills and broaden knowledge
• Participate in discussions with stakeholders to understand user requirements • Stay informed about the latest trends in software engineering, particularly in areas of design patterns,
• Participate in requirements analysis based on user requirements code maintainability, performance, secure coding, and platform engineering
• Assist in the preparation of requirements documentation, descriptions of interfaces, and functional and • Engage in cross-functional collaboration, learning how software engineering interacts with other
non-functional requirements software development disciplines

Collaborate in the • Assist in the installation and use of tools for a project’s designated design strategy and methodology Functional Skills and Competencies Enabling Skills and Competencies
design and construction • Assist in architectural design tasks associated with the use of standard notations, diagramming
of software techniques, models, and patterns Agile Software Development Level 3 Collaboration Intermediate
• Apply selected software design pattern to the design of software components or modules
Applications Development Level 3 Communication Basic
• Participate in software design reviews
• Carry out static analysis tasks to evaluate design quality Applications Integration Level 3 Digital Fluency Basic
Critical Work
• Assist in the development and use of simulation and prototypes to evaluate software design quality
Functions and
Key Tasks Applications Support and Enhancement Level 1-2 Learning Agility Intermediate
Understand and execute • Execute correctly continuous integration and continuous delivery processes and tools Business Environment Analysis Level 2 Problem Solving Intermediate
software engineering • Comply with agreed coding standards and understand the reasons for those practices
and software delivery • Comply with agreed version control and continuous integration practices and understand the reasons for Skills and
Business Needs Analysis Level 2 Self Management Intermediate
processes those practices Competencies
• Express the problem domain in the code Cloud Computing Level 4
• Implement defensive coding practices
• Implement the principle of “Do the Simplest Thing that Could Possibly Work” (DTSTTCPW) Configuration Tracking Level 1-2
• Build a web application or web API that uses HTTP methods appropriately, e.g. knows when to use GET,
POST, PUT, etc Critical Thinking Level 3
• Has enough understanding of algorithms and data structures to know which algorithm and/or data
Data Design Level 3
structure to use for each situation
• Have an intermediate knowledge of the chosen programming languages, frameworks, and tools, including
Database Administration Level 3
the prevailing best practices, and avoidance of known anti-patterns
• Knowledgeable in the use of version control tools such as Git. Writes descriptive commit messages. Design Thinking Practice Level 3
Commits are small but atomic. Able to use the version control tool to effectively collaborate with other
developers, such as through efficient merging of code Continue to next page
• Can write code based on UML diagrams such as class diagrams and sequence diagrams

Continue to next page

104 Philippine Skills Framework Software Development and Security 105

 Skills Maps Skills Maps
Product Development Product Development

Associate Software Engineer Software Engineer

The Software Engineer participates in projects and possesses the capability for design, development,
testing, debugging, and implementing software applications or specialized utility programs in support of
Functional Skills and Competencies Enabling Skills and Competencies end users’ needs on platforms. They plan and coordinate regular updates and recommend improvements
Emerging Technology Synthesis Level 3 to existing applications. The Software Engineer identifies and resolves issues that have organization-
Learning and Development Level 4 wide and long-term impact. They identify security risks and create requirements to capture security
Problem Management Level 3 issues to ensure coding standards meet security requirements. The Software Engineer develops and
Product Management Level 3 maintains the software configuration management plan and oversees the building, verification, and
Project Management Level 3 implementation of software releases. They provide guidance and technical support to the quality testing
Quality Assurance Level 3 teams.
Quality Standards Level 4

Software Configuration Level 2 The Software Engineer works in a team setting and is proficient in programming languages required
Skills and
Software Design Level 3 by the organization. They are familiar with software development tools and standards, as well as the
Competencies
Software Testing Level 2
relevant software platforms on which the solution is deployed.
Solution Architecture Level 4
The Software Engineer is imaginative and creative in exploring a range of application designs and
Stakeholder Management Level 2
solutions. They can engage and support others in the team and readily put forth their ideas clearly
System Integration Level 3
and compellingly.
Systems Design Level 4

Systems Thinking Level 3

Test Planning Level 2

Critical Work
Key Tasks
User Interface Design Level 2 Functions

User Interface (UI) Design Level 3 Analyze user and • Validate user requirements and design specifications
business requirements • Translate user requirements into technical specifications
• Formulate software requirement specifications
• Recommend approaches that balance security, stability, and performance needs
• Provide technical guidance on proposed solutions and alternatives

Collaborate on the • Design software components and modules

design of software • Determine design alternatives and perform trade-off analysis
• Create multiple views of the software system and design high-level organization of a software system
• Facilitate software design reviews
• Develop and use simulations and prototypes to evaluate software design quality

Collaborate on the • Assist in the selection of processes, models, languages, and tools for software construction
software engineering • Perform code refactoring
Critical Work and software delivery • Review detailed designs and code to ensure quality requirements are met
Functions and processes • Collaborate in the establishment of project standards for designs and code
Key Tasks • Apply defensive coding practices
• Create an expressive domain model for the problem domain
• Complies with prevailing best practices for version control, continuous integration, and continuous
delivery
• Can implement a continuous integration and continuous delivery pipeline
• Can implement a deployment environment that complies with prevailing best practices for that
deployment environment
• Review code of colleagues and more junior developers
• Understands version control best practices and patterns
• Can use UML to communicate visually with others in the development team

Collaborate on software • Work with testers in identifying key areas of risk and describing the corresponding test scenarios
testing • Write expressive and well-analyzed automated unit and integration tests
• Assist testers in the creation of test environments, and end-to-end test automation if necessary
• Perform manual tests as needed
• Work with testers in the design and implementation of load tests
• Prepare or assist in the preparation of test reports

Continue to next page

106 Philippine Skills Framework Software Development and Security 107

 Skills Maps Skills Maps
Product Development Product Development

Software Engineer Software Engineer

Critical Work Functional Skills and Competencies Enabling Skills and Competencies
Key Tasks
Functions
Performance Management Level 4
Executes intermediate • Writes efficient SQL queries, using appropriate JOINs to fetch data across multiple tables
relational database • Able to troubleshoot and optimize SQL queries Problem Management Level 3
operations • Able to troubleshoot and resolve deadlocks
• Able to write transactions and understand when transactions should be used Product Management Level 4
• Able to write efficient stored procedures, user-defined functions, and triggers
• Translate business requirements into a normalized relational database schema, using Data Definition Project Management Level 4
Language (DDL), choosing the appropriate SQL data types for each column
• Optimize database schema using appropriate denormalization Quality Assurance Level 3-4

Quality Standards Level 4

Perform intermediate • Use the Linux command line, to perform basic operations such as navigating to various directories,
Software Configuration Level 3
Linux and Cloud listing directory contents, creating / renaming / moving files and directories, installing / uninstalling /
Critical Work operations upgrading software, configuring PATH variables, determining resource usage of each running application, Software Design Level 4 Level
Functions and executing and terminating applications, editing text files using command-line editors (e.g. Vim), logging Skills and
Key Tasks into remote Linux instances, and copying files between remote Linux instances Competencies
Software Testing Level 3
• Perform basic troubleshooting of Linux environments
• Perform basic operations on a cloud environment, such as securely deploying and configuring an Solution Architecture Level 4
application to be accessible by authenticated and authorized users on the web
• Understand and implement components and systems that comply with established practices for the Stakeholder Management Level 2-3
deployment environment (e.g. 15-factor apps for the cloud)
• Perform basic troubleshooting of cloud environments System Integration Level 3

Systems Design Level 4-5

Collaborate on security • Establish project coding standards to avoid security vulnerabilities
provisions in software • Review and approve coding standards to avoid security vulnerabilities Systems Thinking Level 3-4

Test Planning Level 3

Continuous Learning • Learn new approaches, frameworks, and paradigms
User Experience Design Level 2-3
• Learn new cybersecurity-related trends
User Interface (UI) Design Level 3
Functional Skills and Competencies Enabling Skills and Competencies

Agile Software Development Level 4 Collaboration Intermediate

Applications Development Level 4 Communication Basic

Applications Integration Level 4 Digital Fluency Intermediate

Applications Support and Enhancement Level 3 Learning Agility Intermediate

Budgeting Level 3 Problem Solving Intermediate

Business Environment Analysis Level 3 Self Management Intermediate

Business Needs Analysis Level 3

Business Negotiation Level 3

Business Requirements Mapping Level 3

Skills and
Competencies
Business Risk Management Level 3

Change Management Level 3

Cloud Computing Level 4

Configuration Tracking Level 3

Critical Thinking Level 3-4

Data Design Level 3

Database Administration Level 4

Design Thinking Practice Level 4

Emerging Technology Synthesis Level 4

Learning and Development Level 4

Continue to next page

108 Philippine Skills Framework Software Development and Security 109

 Skills Maps Skills Maps
Product Development Product Development

Platform Engineer Platform Engineer

Platform Engineers design, implement, integrate, optimize, and support technology foundations which
software applications are built, deployed, and managed on. Armed with coding skills melded with
infrastructure administration abilities, Platform Engineers blend software engineering and systems Functional Skills and Competencies Enabling Skills and Competencies

operations competencies. Business Requirements Mapping Level 3

Business Risk Management Level 3

Requiring both patient problem-solving and creative solution design, they connect business objectives to Change Management Level 3

technical achievement through their work architecting and operating platforms supporting Development, Cloud Computing Level 5

Test, Staging, and Production environments. Masters at making architectural tradeoff decisions balancing Configuration Tracking Level 3

complexity, scalability, reliability, and cost. Critical Thinking Level 4-5

Data Design Level 3

The Platform Engineer has strong analytical and critical thinking abilities. They are self-motivated Database Administration Level 4
continuous learners and are comfortable with ambiguity and figuring things out. They are able to Design Thinking Practice Level 4-5
collaborate with others in the team and are excellent communicators. Emerging Technology Synthesis Level 4

Learning and Development Level 4

Performance Management Level 4

Critical Work
Key Tasks
Functions Problem Management Level 3-4
Skills and
Cloud Platform • Design foundations for on-premise, cloud or hybrid platforms Product Management Level 4-5
Competencies
Architecture • Select tools, and integrations for flexibility needs, security, and compliance
• Model and design environment blueprints mapping network resources and configurations Project Management Level 4

Quality Assurance Level 4

Platform Build and • Code, integrate, and operationalize deployment of cloud, containers, data, and apps
Implementation • Automate provisioning, deployment, scaling, and monitoring processes Quality Standards Level 4-5
• Package platform services into reusable libraries, and toolchains
Software Configuration Level 3
Critical Work
Functions and Platform Management • Monitor resource utilization, availability, and performance benchmarks Software Design Level 4
Key Tasks • Analyze metrics and logs to identify stability risks
Software Testing Level 3
• Patch, upgrade, and maintain platforms proactively and responsively
Solution Architecture Level 4
Platform Security and • Install controls around access, encryption, and vulnerability testing
Stakeholder Management Level 3
Compliance • Support audits, risk assessments, and drive remunerations
• Budget tracking of assets, and licenses, including cost optimization System Integration Level 3

Systems Design Level 5

Knowledge Sharing • Document architecture guides, API references, and best practices
• Train cross-functional teams on leveraging and integrating platforms Systems Thinking Level 4
• Provide recommendations on maximizing platform investments
Test Planning Level 3
Functional Skills and Competencies Enabling Skills and Competencies
User Experience Design Level 2-3
Agile Software Development Level 4 Collaboration Intermediate
User Interface Design Level 4
Applications Development Level 4 Communication Intermediate

Applications Integration Level 4 Digital Fluency Intermediate

Skills and
Applications Support and Enhancement Level 3 Learning Agility Intermediate
Competencies
Budgeting Level 3 Problem Solving Intermediate

Business Environment Analysis Level 3 Self Management Intermediate

Business Needs Analysis Level 3 Learning Agility Intermediate

Business Negotiation Level 3 Self Management Intermediate

Continue to next page

110 Philippine Skills Framework Software Development and Security 111

 Skills Maps Skills Maps
Product Development Product Development

(Software) Solutions Architect (Software) Solutions Architect

The Solutions Architect is a pivotal role that bridges the technical and business worlds, translating complex
requirements into viable, scalable, and sustainable software solutions. This individual is responsible for
the end-to-end architecture of software systems, ensuring alignment with business goals, technology Functional Skills and Competencies Enabling Skills and Competencies

standards, and best practices in software development. Business Performance Management Level 4

Business Requirements Mapping Level 4

The Solutions Architect provides technical oversight for the rest of the software development team and is Business Risk Management Level 4

responsible for defining, communicating, and maintaining the necessary standards and practices Change Management Level 4

for code, tools, platform, testing, integration, and delivery. Cloud Computing Level 6

Configuration Tracking Level 4

Continuous Integration and Continuous Deployment Level 4

Critical Work
Key Tasks Critical Thinking Level 4-5
Functions

Designing Solution • Analyze business requirements and designing appropriate and simple solutions for such requirements Data Design Level 4
Architecture • Verify designs through “Spikes” and other proofs-of-concept, and subject designs to various tests such as
Database Adminisrtation Level 4-5
load tests
• Estimate effort and duration of solution Design Thinking Practice Level 4-5
• Solicit feedback from stakeholders on proposed solutions
• Communicate designs to developers, other team members, and to stakeholders, through appropriate Emerging Technology Synthesis Level 5
means - presentations, design documents, etc
Enterprise Architecture Level 5

Technical Leadership • Mentor and coach of other members of the team Learning and Development Level 5
• Define, communicate, and maintain technical standards for code quality, documentation, version control,
continuous integration, testing, and continuous deployment Networking Level 4
• Facilitate technical discussions for collaborative design and process improvement
• Communicate and maintain the team’s culture and values (e.g. XP/Scrum/Agile culture and values) Organizational Analysis Level 4
Critical Work People and Performance Management Level 4
Functions and
Innovation and • Scout for technologies and practices that might be more appropriate for the system and the team
Key Tasks Performance Management Level 5
Continuous • Experiment, prototype, and test to validate the appropriateness of alternative technologies and processes
Improvement • Conduct continuous review and optimization of processes, code, design, tests, configuration, CI/CD Skills and
pipelines, and documentation Problem Management Level 4
Competencies
• Improve feedback loops such as gathering metrics, implementing observability, regular Retrospectives, etc
Product Management Level 5

Project Feasibility Assessment Level 4

Cross-functional • Align technology initiatives with business strategy, ensuring cross-functional goals are met
Leadership • Communicate technical strategy to non-technical stakeholders to facilitate informed decision-making Project Management Level 5
• Lead cross-functional and even cross-departmental teams in collaborative problem-solving sessions to
address complex business challenges with innovative technical solutions Quality Assurance Level 5
• Balance technical requirements with business needs to optimize resource allocation
Quality Standards Level 5

Mentorship and • Identify skill gaps in the team and facilitate professional development opportunities. Create career Service Level Management Level 5
Leadership development plans for team members in line with organizational needs and individual aspirations
• Advocate for a culture that embraces change, encourages innovation, and rewards continuous Software Configuration Level 4
improvement. Model leadership behaviors that reinforce the organization’s core values and mission
Software Design Level 5

Functional Skills and Competencies Enabling Skills and Competencies Software Testing Level 4

Agile Coaching Level 4 Adaptability Advanced Solution Architecture Level 5

Agile Software Development Level 4 Collaboration Intermediate Stakeholder Management Level 4-5

Applications Development Level 5 Communication Intermediate System Integration Level 4-5

Applications Integration Level 5 Developing People Advanced Systems Design Level 5-6
Skills and Systems Thinking Level 4-5
Applications Support and Enhancement Level 4 Digital Fluency Advanced
Competencies
Budgeting Level 4 Influence Intermediate Test Planning Level 4-5

Business Environment Analysis Level 4 Learning Agility Advanced Training, Coaching and Assessment Management Level 4-5

Business Innovation Level 5 Problem Solving Advanced User Experience Design Level 3

Business Needs Analysis Level 4 Self Management Advanced User Interface Design Level 4

Business Negotiation Level 4 Vendor Management Level 4

Continue to next page

112 Philippine Skills Framework Software Development and Security 113

 Skills Maps Skills Maps
Product Development Product Development

Enterprise Architect Enterprise Architect

Enterprise Architects take a strategic, holistic view to establish long-term technical roadmaps ensuring IT
investments scale sustainably to meet changing business needs. With a fluid ability to translate company
Functional Skills and Competencies Enabling Skills and Competencies
objectives to technology capabilities, they serve as trusted advisors influencing critical decision-making.
Business Negotiation Level 4

Leveraging exceptional analytical skills combined with creative problem-solving, Enterprise Architects Business Performance Management Level 4

constantly balance tradeoffs by evaluating solution alternatives. As master storytellers, they can clearly Business Requirements Mapping Level 4

articulate complex concepts tailored to varied audiences using simplified models and visualization. Business Risk Management Level 4

Change Management Level 4

Enterprise architects are forward thinkers with the ability to link strategy to execution. They possess Cloud Computing Level 6

extensive technical knowledge with exemplary soft skills and can comfortably deal with ambiguity and Configuration Tracking Level 4

complexity. They are life-long learners excited about change and development. Naturally, they are Continuous Integration and Continuous Deployment Level 4
great mentors or coaches who can lift the capabilities in others. Critical Thinking Level 4-5

Data Design Level 4

Database Adminisrtation Level 4-5

Critical Work
Key Tasks Design Thinking Practice Level 4-5
Functions

Architecture Strategy • Set target state architecture vision aligned to business goals Emerging Technology Synthesis Level 5
• Guide policies, and standards across apps, data, and tech platforms
• Model domain landscapes and structure blueprints Enterprise Architecture Level 6
• Perform market analysis on innovations for readiness evaluation
• Guide infrastructure upgrades, data center migrations, and legacy migration to a new platform Learning and Development Level 5
• Continuously evaluate the technology stack with aim of consolidating, and modernizing
Manpower Planning Level 4

Networking Level 4
Architecture • Establish technology review forums and decision rights
Governance • Enforce tradeoff analysis and architectural compliance policies Organizational Analysis Level 4
• Assess project initiatives and system changes for alignment
• Maintain architecture artifacts and asset libraries People and Performance Management Level 4
Skills and
Critical Work Performance Management Level 5
Innovation Adoption • Research emerging technologies and cloud services Competencies
Functions and
• Engineer prototypes and proof-of-concept projects Problem Management Level 4
Key Tasks
• Provide viability recommendations on introducing new solutions
Product Management Level 5

Stakeholder • Conduct architecture training and onboarding for leadership teams Project Feasibility Assessment Level 4
Partnerships • Participate in technical bid evaluations and vendor selections
• Advise product managers on solution implications balancing user with infrastructure needs Project Management Level 5

Quality Assurance Level 5

Risk Management • Anticipate single points of failure and redundancy needs
• Consult on resiliency, capacity planning, and data protections Quality Standards Level 5
• Conduct failure scenarios analysis and disaster recovery testing
Service Level Management Level 5

Software Configuration Level 4

Vendor Management • Represent enterprise architecture priorities in vendor evaluations
• Ensure Request for Proposal (RFP) criteria satisfies foundational system requirements
Software Design Level 5
• Provide guidance on optimal cloud provider solution options
Software Testing Level 4
Enabling Skills and Solution Architecture Level 5
Functional Skills and Competencies
Competencies
Stakeholder Management Level 4-5
Agile Coaching Level 4 Adaptability Advanced
System Integration Level 4-5
Agile Software Development Level 4 Collaboration Advanced
Systems Design Level 5-6
Applications Development Level 5 Communication Advanced
Systems Thinking Level 4-5
Skills and Applications Integration Level 5 Developing People Advanced
Competencies Test Planning Level 4-5
Applications Support and Enhancement Level 4 Digital Fluency Advanced
Training, Coaching and Assessment Management Level 4-5
Budgeting Level 4 Influence Intermediate
User Experience Design Level 3
Business Environment Analysis Level 4 Learning Agility Advanced
User Interface Design Level 4
Business Innovation Level 5 Problem Solving Advanced
Vendor Management Level 4
Business Needs Analysis Level 4 Self Management Advanced
Continue to next page
114 Philippine Skills Framework Software Development and Security 115
 Skills Maps Skills Maps
Product Development Product Development

Associate Embedded Systems Engineer Associate Embedded Systems Engineer

The Associate Embedded Systems Engineer performs software design, development, and implementation
of embedded systems in a product development environment. The Associate Embedded Systems Engineer
programs embedded systems to perform specific tasks in real time and within the device that it serves. Functional Skills and Competencies Enabling Skills and Competencies

The Associate Embedded Systems Engineer specifies and prototypes new products and solutions. They Agile Software Development Level 4 Collaboration Intermediate

develop embedded systems testing and simulation tools aligned with security standards. They test new Applications Development Level 3 Communication Basic

products and document results. The Associate Embedded Systems Engineer identifies systems issues, Applications Integration Level 3 Decision Making Intermediate

performs root cause analysis, and develops solutions to increase embedded systems reverse engineering Business Environment Analysis Level 2 Learning Agility Intermediate

resilience. The Associate Embedded Systems Engineer migrates the embedded software stack across Business Needs Analysis Level 2 Problem-Solving Intermediate

platforms. Business Risk Management Level 3 Self-Management Intermediate

Configuration Tracking Level 1-2 Learning Agility Intermediate

The Associate Embedded Systems Engineer works in a team setting and is familiar with the programming Control System Programming Level 2 Self Management Intermediate
languages required by the organization. They are also knowledgeable of microcontroller-based Critical Thinking Level 3
hardware components. Embedded Systems Integration Level 3

Embedded Systems Interface Design Level 3

Skills and
Embedded Systems Programming Level 3
Critical Work Competencies
Key Tasks
Functions Emerging Technology Synthesis Level 3

Identify business and • Support discussions with stakeholders to understand business needs and user requirements Network Configuration Level 2
user requirements • Support the conduct of requirements analysis
• Support the formulation of specifications of embedded systems Network Security Level 3
• Support proposal writing for embedded systems design
Project Management Level 3

Develop embedded • Contribute to the design, development, and testing of embedded systems Software Configuration Level 2
systems software • Develop software modules in line with coding standard
• Assist in tracking and peer code review Software Design Level 3
• Assist in the evaluation and testing of hardware and software platforms
Software Testing Level 2
• Obtain regular feedback from users
Critical Work
• Evaluate embedded platforms under specific feature requirements
Functions and Solution Architecture Level 3
Key Tasks
Stakeholder Management Level 2
Optimize embedded • Collect user feedback and generate system reports on embedded systems' performance
systems • Support the development of new processes and tools to speed up the testing process System Integration Level 3
• Integrate new features of the embedded systems
• Identify ways to improve performance and robustness Test Planning Level 2
• Write technical guides for internal and external users
Vendor Management Level 3

Integrate software and • Migrate embedded systems software stack across platforms
hardware • Inspect test and assembly processes to ensure quality
• Diagnose technical problems in embedded systems software
• Troubleshoot performance bottlenecks in embedded systems software
• Ensure embedded systems software meets performance and specifications

Continue to next page

116 Philippine Skills Framework Software Development and Security 117

 Skills Maps Skills Maps
Product Development Product Development

Embedded Systems Engineer Embedded Systems Engineer

The Embedded Systems Engineer envisions, designs, implements, tests, and delivers embedded systems in
a product development environment. They contribute to the definition of requirements, product, and design
specifications and collaborate with the hardware team throughout the software development lifecycle. Functional Skills and Competencies Enabling Skills and Competencies

The Embedded Systems Engineer defines innovative approaches to embedded systems development and Agile Coaching Level 4 Collaboration Intermediate

integration of security aspects. They develop prototypes, create software tools for testing and automation, Agile Software Development Level 5 Communication Intermediate

and evaluate the latest technologies. Applications Development Level 4 Decision Making Advanced

Applications Integration Level 4 Digital Fluency Advanced

An Embedded Systems Engineer works in a team setting and is proficient in programming languages Budgeting Level 3 Learning Agility Intermediate

required by the organization. They are also knowledgeable of microprocessor and microcontroller-based Business Environment Analysis Level 3 Problem-Solving Advanced
hardware components. Business Needs Analysis Level 3 Self-Management Intermediate

Business Negotiation Level 3 Self Management Intermediate

The Embedded Systems Engineer is methodical in the development and integration of embedded systems, Business Performance Management Level 3
and also creative in exploring ways to enhance embedded system solutions further. They work effectively Business Risk Management Level 3
in a team, guide junior team members, and can engage others when presenting their ideas to both Change Management Level 3
internal and external stakeholders.
Configuration Tracking Level 3

Control System Programming Level 3

Critical Thinking Level 4

Critical Work
Key Tasks
Functions Embedded Systems Integration Level 4
Identify business and • Determine user requirements based on business needs Skills and
Embedded Systems Interface Design Level 4
user requirements • Perform requirements analysis Competencies
• Formulate specifications on delivery platforms for embedded systems Embedded Systems Programming Level 4
• Develop an understanding of hardware schematics and datasheets
• Determine approaches that balance security, stability, and performance needs Emerging Technology Synthesis Level 4
• Identify system-level traceability requirements and tools
• Develop project documentation, business cases, proposals, and communication materials Learning and Development Level 4

Network Configuration Level 3

Develop embedded • Lead the design of specific modules for development of software for embedded systems
systems software • Generate design specifications and test cases and/or scripts Network Security Level 4
• Define test frameworks and environments
• Create software tools for tests and automation Performance Management Level 4
Critical Work • Participate in hardware design and security architecture reviews
Project Management Level 4
Functions and • Evaluate software resilience against reverse engineering
Key Tasks • Define best design practices for development and testing Software Configuration Level 3

Software Design Level 4

Optimize embedded • Analyze and enhance efficiency, stability, and scalability of system and resources
systems • Optimize codes for implementation in various platforms Software Testing Level 3
• Develop new processes and tools to speed up the testing process
• Recommend ways to improve performance and robustness Solution Architecture Level 4
• Oversee the development of technical guides for internal and external users
• Support software quality assurance to optimize I/O performance Stakeholder Management Level 3

System Integration Level 3

Integrate software and • Test software and hardware interactions from prototype to manufacturing release
hardware • Validate the integration of software with hardware Test Planning Level 3
• Review codes and design to propose improvements
• Diagnose and rectify technical problems in embedded software Training, Coaching and Assessment Management Level 3
• Evaluate failed system scenarios
Vendor Management Level 3

Continue to next page

118 Philippine Skills Framework Software Development and Security 119

 Skills Maps Skills Maps
Product Development Product Development

Embedded Systems Architect Embedded Systems Architect

The Embedded Systems Architect plans and oversees the embedded system design, development, and
integration aligned with policy and standards. This individual scopes out requirement specifications,
plans project life cycles and estimates resources and budgets. They communicate with stakeholders Critical Work
Key Tasks
Functions
to gain buy-in and coordinate deliverables with multiple product line owners. The Embedded Systems
Integrate software and • Define integration plans and hardware and software testing concepts
Architect oversees the preparation of test procedures and performance of qualification testing as well hardware • Oversee integration of embedded systems with devices
• Guide end-to-end system integration, system debugging, and triaging to ensure integration is in
as the development of product, and design documentation. They guide the validation and verification of accordance to established design and architectural standards and practices
• Provide guidance on hardware design and the development of prototype
overall system design concepts and framework. They also provide manufacturing and final product release • Provide guidance on resolving requirement gaps and technical challenges or issues
support as well as managing and developing junior staff. Critical Work • Approve improvements to existing integration processes
Functions and • Lead development of system tools to automate administration and support tasks
Key Tasks

The Embedded Systems Architect leads a team and is responsible for managing projects and resources Manage people and • Manage the budget expenditure and allocation across teams and projects
organization • Monitor and track the team’s achievements and key performance indicators
of the team, as well as coaching team members to build their technical capabilities. They are also experts • Propose new operational plans, including targeted budgets, work allocations and staff forecasts
• Acquire, allocate and optimize the use of resources
in microprocessor and microcontroller-based hardware components, and the interconnectivity between • Develop learning roadmaps to support the professional development of the team
• Manage the performance and development process, including providing coaching and development
systems and networks. opportunities to maximize the potential of each individual

The Embedded Systems Architect manages a team of engineers and other stakeholders, they are confident Functional Skills and Competencies Enabling Skills and Competencies

leaders who can justify their decisions, put forth their ideas in a persuasive manner, and engage others to Agile Coaching Level 5 Collaboration Advanced

gain buy-in. They should also be analytical and structured in the planning and management of embedded Agile Software Development Level 6 Decision Making Advanced

system design and integration projects, anticipating problems and developing solutions to them. Applications Development Level 5 Developing People Advanced

Applications Integration Level 5 Digital Fluency Advanced

Budgeting Level 4 Influence Advanced

Business Environment Analysis Level 4 Learning Agility Intermediate

Critical Work
Key Tasks Business Innovation Level 5 Problem-Solving Advanced
Functions
Business Needs Analysis Level 4 Self-Management Advanced
Implement embedded • Lead strategic technology initiatives relating to reducing time and/or cost and improving the quality of
systems architecture product validation
Business Negotiation Level 4
strategy • Align embedded systems architecture priorities with longer-term roadmaps for the technology landscape
• Drive common cross-functional understanding of systems requirements Business Performance Management Level 4
• Provide advice on the creation of security standards from an embedded systems perspective
• Support the evaluation and introduction of new technologies, products, or vendors Business Requirements Mapping Level 4
• Understand Design for Manufacturing Skills and
• Develop business plans and annual budget for embedded systems architecture function Competencies
Business Risk Management Level 4

Change Management Level 4

Identify business and • Analyze requirements and impact of changes on embedded systems architecture
user requirements • Oversee the preparation of design specifications for embedded systems Configuration Tracking Level 4
• Approve project design changes
Critical Work • Recommend solutions to technical challenges Control System Programming Level 4
Functions and
Key Tasks Critical Thinking Level 5
Develop embedded • Provide subject matter expertise throughout the development life cycle
systems software • Oversee the production of fully tested, qualified, and documented product design Embedded Systems Integration Level 5
• Guide the design, development, and verification of software for embedded systems
Embedded Systems Interface Design Level 5
• Participate in hardware design and security architecture reviews
• Guide issue resolution Embedded Systems Programming Level 5
• Oversee and manage project status updates and reports
• Oversee the documentation of all requirements, specifications, and preparation of reports for each Emerging Technology Synthesis Level 5
project
• Set the direction for best design practices for development and testing Learning and Development Level 4

Manpower Planning Level 3

Optimize embedded • Review embedded systems performance to identify improvement opportunities
systems • Guide the development of new processes and tools to ensure continuous improvement Networking Level 4
• Lead the development of technical guides for internal and external users
Continue to next page
• Establish best practices and quality standards

Continue to next page

120 Philippine Skills Framework Software Development and Security 121

 Skills Maps Skills Maps
Product Development Product Development

Embedded Systems Architect Chief Technology Officer

The Chief Technology Officer (CTO) oversees all technical aspects of the organization and partners with
key stakeholders within the business to evaluate new IT opportunities for growth. The CTO approves the
Functional Skills and Competencies Enabling Skills and Competencies deployment of new technologies to enhance or develop new services and product offerings. The CTO
Network Security Level 5 devices and implements long-term strategies focused on both current and new technologies that can
Organizational Analysis Level 4 help an organization go to market more effectively, in turn increasing revenue through technological
People and Performance Management Level 3 enhancements.
Performance Management Level 5

Problem Management Level 4 The CTO is an inspiring leader with a futuristic mindset with an ability to drive innovative enhancements
Project Feasibility Assessment Level 4 in the organization. The Chief Technology Officer foresees connections across diverse areas and
Project Management Level 5 influences key stakeholder decisions.
Software Configuration Level 4

Software Design Level 5

Skills and
Competencies Critical Work
Software Testing Level 4 Key Tasks
Functions

Solution Architecture Level 4 Establish technology • Develop an enterprise-wide digital strategy

strategy • Develop a technology roadmap to align to the organization’s overall strategy and growth plans
Stakeholder Management Level 5 • Influence strategic decisions on future business initiatives related to technology
• Provide leadership in identifying, assessing, and managing technology needs within an organization
Strategy Implementation Level 3
• Advise senior leadership on business opportunities arising from technology developments
Strategy Planning Level 4
Develop technology • Provide leadership in the design and development of major technical initiatives
System Integration Level 5
solutions • Guide the final decisions on the feasibility of the use of a technology solution for business implementation
Test Planning Level 4

Training, Coaching and Assessment Management Level 4 Manage a portfolio • Govern the integration of all solutions to ensure a smooth and efficient flow of information within the
of technology organization
User Interface Design Level 4 solutions • Set objectives for IT investments, projects, services, and activities to meet current and future business
needs
Vendor Management Level 4
Critical Work Enable innovation • Act as a Technology Evangelist to explore and adopt appropriate technology
Functions and to improve the • Foster an environment conducive to innovation and technological change
Key Tasks organization's goal • Set the direction for research as well as a framework for measuring innovation research outcomes
• Evaluate new approaches to redesign IT systems or optimize performance, quality, and speed of services
and/or products

Manage stakeholders • Build strategic relationships and alliances with stakeholders

• Manage critical internal and external stakeholders’ changes in needs and priorities
• Inspire stakeholders to pursue the organization's technology vision
• Drive technology alignment with the organization's business needs

Manage people and • Review operational strategies, policies, and targets across teams and projects
organization • Develop strategies for resource planning and utilization
• Review the utilization of resources
• Oversee the development of learning roadmaps for teams and functions
• Establish performance indicators to benchmark the effectiveness of learning and development programs
against best practices
• Implement succession planning initiatives for key management positions
• Advise stakeholders toward reaching compromises and agreeing on expectations

Continue to next page

122 Philippine Skills Framework Software Development and Security 123

 Skills Maps Skills Maps
Product Development Product Development

Chief Technology Officer Chief Technology Officer

Functional Skills and Competencies Enabling Skills and Competencies Functional Skills and Competencies Enabling Skills and Competencies

Agile Coaching Level 6 Building Inclusivity Advanced Learning and Development Level 5-6

Agile Software Development Level 6 Communication Advanced Manpower Planning Level 4

Applications Development Level 5 Creative Thinking Advanced Networking Level 5

Artificial Intelligence Application Level 6 Customer Orientation Advanced Organizational Analysis Level 6

Artificial Intelligence Application in Product Development Level 6 Decision Making Advanced Organizational Design Level 6

Automation Management Level 5-6 Developing People Advanced Partnership Management Level 6

Budgeting Level 6 Digital Fluency Advanced People and Performance Management Level 5

Business Agility Level 6 Global Perspective Advanced Performance Management Level 6

Business Continuity Level 6 Influence Advanced Portfolio Management Level 6

Business Environment Analysis Level 5 Learning Agility Advanced Problem Management Level 5

Business Innovation Level 5 Transdisciplinary Thinking Advanced Product Management Level 5-6

Business Needs Analysis Level 4-5 Project Feasibility Assessment Level 5

Skills and
Competencies
Business Negotiation Level 5 Project Management Level 4-5
Skills and
Competencies
Business Performance Management Level 4-5 Quality Standards Level 6

Business Presentation Delivery Level 4 Service Level Management Level 6

Business Requirements Mapping Level 4-5 Software Design Level 5-6

Business Risk Management Level 5-6 Software Testing Level 4

Change Management Level 5-6 Solution Architecture Level 5-6

Configuration Tracking Level 4 Stakeholder Management Level 5

Continuous Integration and Continuous Deployment Level 5 Strategy Implementation Level 4

Critical Thinking Level 5 Strategy Planning Level 6

Emerging Technology Synthesis Level 6 Sustainability Management Level 5-6

Enterprise Architecture Level 6 System Integration Level 6

Innovation Management Level 4 Test Planning Level 4-5

IT Governance Level 4-5 Vendor Management Level 4-5

IT Standards Level 4-5

IT Strategy Level 5-6

Continue to next page

124 Philippine Skills Framework Software Development and Security 125

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Security Analyst AssociateArchitect

Security Infrastructure Support Engineer
The Security Analyst has minimal experience in IT and cybersecurity that supports the security function
under close supervision. This role conducts basic security tasks to assist in monitoring, access control,
vulnerability testing, and security incident response. Functional Skills and Competencies Enabling Skills and Competencies

Audit and Compliance Level 3 Collaboration Intermediate

Their key responsibilities include: Business Continuity Level 4 Communication Intermediate

• Assist in implementing technical controls like firewalls, Intrusion Detection Systems/Intrusion Cloud Computing Level 4 Creative Thinking Intermediate

Prevention Systems (IDS/IPS), and Security Information and Event Management (SIEM) tools based on Continuous Improvement Level 3 Digital Fluency Intermediate

specifications Skills and

Critical Thinking Level 3 Problem Solving Intermediate

• Monitor security tools and systems to identify threats, anomalies and events for escalation Competencies
Cyber and Data Breach Incident Management Level 4 Sense Making Intermediate
• Perform basic vulnerability scanning and penetration testing activities Cybersecruity Level 4 Digital Fluency Advanced
• Support incident response by gathering data and evidence as directed Data Analytics Level 3 Problem Solving Advanced
• Generate reports for compliance and audits under guidance Data Governance Level 4 Sense Making Intermediate
• Document security processes and procedures Disaster Recovery Management Level 4
• Conduct basic security awareness training Emerging Technology Synthesis Level 3

IT Governance Level 4
They should be familiar with cyber security standards, protocols and frameworks, and works in accordance
IT Standards Level 4
with the Data Privacy Act of 2012 (Republic Act No. 10173), Cybercrime Prevention Act of 2012, Electronic
IT Strategy Level 4
Commerce Act of 2000 (Republic Act No. 8792), Anti-Child Pornography Act (Republic Act No. 9775), Anti-
Learning and Development Level 4
Photo and Video Voyeurism Act (Republic Act No. 9995),The Consumer Act of the Philippines (Republic Act
Network Security Level 3
No. 7394),The General Banking Law of 2000 (Republic Act No. 8791), Electronic Banking - Bangko Sentral
Programming and Coding Level 2
ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act 2001 (Republic Act No. 9160) as amended, The
Quality Standards Level 4
Agricultural and Fisheries Modernization Act of 1997 (Republic Act No. 8435), and the New Central
Security Administration Level 2
Bank Act (Republic Act No. 7653).
Security Architecture Level 3

Security Assessment and Testing Level 2-3

Critical Work Security Education and Awareness Level 3

Key Tasks Performance Expectations
Functions
Security Operation Compliance Level 3
Security • Log review and analysis In accordance with:
Operations • Provide daily reports on monitoring results to supervisor for review Security Programme Management Level 3
Assistance • Support monitoring activities • Fulfillment of professional
• Track security events and incidents certifications Security Strategy Level 4
• The Data Privacy Act of 2012
(Implementing Rules and Security Surveillance Management Level 3
Implement • Deploy security tools and technologies based on specifications Regulations of Republic Act No.
Security Controls • Assist in integrating systems and data sources Security Threat Research Level 4
10173)
and Technologies • Cybercrime Prevention Act of Stakeholder Management Level 2
2012
Vulnerability • Perform vulnerability scans • Electronic Commerce Act of 2000 Threat Analysis and Defense Level 3
Critical Work Management • Identify and escalate high-priority threats and anomalies within (Republic Act No. 8792)
Functions, Assistance established service-level agreements • The Consumer Act of the Threat Intelligence and Detection Level 3
Key Tasks and • Conduct basic penetration testing Philippines (Republic Act No.
Performance • Support remediation process 7394) Threat and Vulnerability Management Level 3
Expectations • Submit vulnerability assessment reports as per quality guidelines • The General Banking Law of
2000 (Republic Act No. 8791)
• Electronic Banking - Bangko
Incident Response • Support incident response activities based on SOPs Sentral ng Pilipinas (BSP) Circular
Support • Conduct basic analysis of incidents 1022
• Gather data and evidence as directed • Anti-Money Laundering Act
• Support containment and recovery activities 2001 (Republic Act No. 9160) as
amended
• The Agricultural and Fisheries
Compliance and • Collect required audit logs and data
Modernization Act of 1997
Audit Assistance • Generate reports for compliance
(Republic Act No. 8435)
• Ensure accuracy and completeness of data as per compliance standards
• The New Central Bank Act
(Republic Act No. 7653)

Continue to next page Continue to next page

126 Philippine Skills Framework Software Development and Security 127

 Skills Maps Skills Maps
Security Design & Engineering Security Design & Engineering

Security Architect AssociateArchitect

Security Infrastructure Support Engineer
Security Architects are responsible for designing, implementing, and maintaining robust security
architectures that protect an organization’s information systems and assets from cyber threats. They guide
the assessment of information and cyber risks associated with product development, playing a crucial role Critical Work Performance
Key Tasks
Functions Expectations
in ensuring the confidentiality, integrity, and availability of data and systems, while also enabling business
Implement • Manage the strategic development and improvement of risk frameworks, In accordance with:
operations to comply with relevant regulations and industry standards. cyber security methodologies, and requirements for products
risk strategy for • Recommend strategies to address key risk areas in cyber security for each product • The Data Privacy
products • Assess business needs for product launch against cyber security concerns and legal Act of 2012
and/or regulatory requirements (Republic Act No.
The Security Architect oversees security architecture design, security solutions implementation, • Provide strategic risk guidance to stakeholders in the implementation and execution of 10173)
vulnerability and risk management, security governance and compliance, security monitoring and cyber risk strategies for products pre-launch and post-launch • Cybercrime
• Manage the strategic development and improvement of cyber security risk frameworks, Prevention Act of
incident response, and security awareness and training. They develop and maintain comprehensive methodologies and requirements 2012
• Electronic
security architectures that align with the organization’s business objectives, risk appetite, and regulatory Commerce Act of
Establish cyber • Formulate governance procedures for documenting and updating security policy, 2000 (Republic Act
requirements. They collaborate with cross-functional teams to implement security solutions, ensuring security standards standards, guidelines and procedures for products No. 8792)
and policies for • Plan the implementation of information systems and cyber security policies on • The Consumer Act
seamless integration with existing systems and adherence to best practices. Additionally, they conduct products products of the Philippines
• Develop the organization’s Cyber Risk Maturity model in application to product
risk assessments, identify potential vulnerabilities, and recommend appropriate mitigation strategies launches
(Republic Act No.
7394)
to minimize cyber threats. Security Architects establish and maintain security policies, standards, and • Develop policies and frameworks for conducting cyber security risk assessments and • The General
compliance audits on products Banking Law of
procedures to ensure compliance with relevant regulations, industry standards, and organizational 2000 (Republic Act
Critical Work No. 8791)
guidelines. They also develop and implement security monitoring strategies, and coordinate incident Functions, Manage cyber • Advise the development of techniques and procedures for the conduct of cyber risk • Electronic Banking
Key Tasks and risks and assessments on productsvDevelop plans for cyber risk assessment activities on - Bangko Sentral
response activities to mitigate and resolve security breaches. Furthermore, they contribute to the Performance assessments products ng Pilipinas (BSP)
Expectations • Coordinate the ongoing cyber risk assessment activities for existing and new products
development and delivery of security awareness and training programs for employees, vendors, and other • Provide strategic and technical recommendations following identification of
Circular 1022
• Anti-Money
stakeholders. vulnerabilities in operating systems Laundering Act 2001
• Incorporate emerging security and risk management trends, issues, and alerts into the (Republic Act No.
risk assessment framework into product upgrades and new products 9160) as amended
• Advise the development of techniques and procedures for the conduct of cyber risk • The Agricultural
The Security Architect is familiar with cyber security standards, protocols, and frameworks, and ensures assessments on products and Fisheries
the organization’s compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), Cybercrime Modernization Act
of 1997 (Republic
Mitigate cyber • Develop programs and initiatives to strengthen the capability to mitigate risks in
Prevention Act of 2012, Electronic Commerce Act of 2000 (Republic Act No. 8792), Anti-Child Pornography security risks and existing products and new launches
Act No. 8435)
• The New Central
Act (Republic Act No. 9775), Anti-Photo and Video Voyeurism Act (Republic Act No. 9995), The Consumer respond to cyber • Oversee prioritization of alerts and resources for incident responses on products Bank Act (Republic
security incidents • Oversee the planning and conduct of organizational cyber security exercises for Act No. 7653)
Act of the Philippines (Republic Act No. 7394), The General Banking Law of 2000 (Republic Act No. 8791), products
• Act as a subject matter expert in cyber security incident and breach investigations and
Electronic Banking - Bangko Sentral ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act 2001 post-breach remediation work
• Propose procedures to prevent future incidents and improve cyber security in products
(Republic Act No. 9160) as amended, The Agricultural and Fisheries Modernization Act of 1997 (Republic
Act No. 8435), and the New Central Bank Act (Republic Act No. 7653). The Security Architect uses various Manage people • Review operational strategies, policies and targets across teams and projects
and organization • Develop strategies for resource planning and utilization
cyber security monitoring and analysis tools and techniques depending on the organization’s needs and • Review the utilization of resources
requirements. The Security Architect also uses cyber risk mitigation strategies and protocols to solve • Oversee the development of learning roadmaps for teams and functions

cybersecurity issues in products.

Functional Skills and Competencies Enabling Skills and Competencies

Agile Software Development Level 4 Adaptability Intermediate

The Security Architect is sharp, analytical, and anticipates cyber security risks in products to mitigate
Applications Development Level 4 Collaboration Advanced
them ahead of time. They are excellent communicators and promote a cooperative working environment
Artificial Intelligence Application Level 5 Communication Advanced
and relationships within and beyond their team.
Artificial Intelligence Ethics and Governance Level 4-Level 5 Creative Thinking Intermediate

Audit and Compliance Level 4 Decision Making Intermediate

Skills and
Continue to next page Competencies
Budgeting Level 5 Developing People Intermediate

Business Continuity Level 4 Digital Fluency Advanced

Business Needs Analysis Level 4 Problem Solving Advanced

Business Performance Management Level 4 Sense Making Intermediate

Cloud Computing Level 5 Transdisciplinary Thinking Intermediate

Continuous Improvement Level 4

Continue to next page

128 Philippine Skills Framework Software Development and Security 129

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Security Architect AssociateArchitect

Security Infrastructure Support Engineer

Functional Skills and Competencies Enabling Skills and Competencies Functional Skills and Competencies Enabling Skills and Competencies

Critical Thinking Level 4 Security Administration Level 4

Cyber and Data Breach Incident Management Level 5 Security Architecture Level 4-5

Cybersecurity Level 4 Security Assessment and Testing Level 3-4

Data Analytics Level 4 Security Education and Awareness Level 4-5

Data Governance Level 4 Security Governance Level 5

Disaster Recovery Management Level 4-5 Security Operation Compliance Level 4

Emerging Technology Synthesis Level 4 Security Program Management Level 4

Infrastructure Strategy Level 4 Security Strategy Level 5

IT Governance Level 5 Security Surveillance Management Level 3-4

IT Standards Level 5 Security Threat Research Level 4-5

Skills and Skills and
IT Strategy Level 5 Software Design Level 4
Competencies Competencies
Learning and Development Level 5 Software Testing Level 3-4

Manpower Planning Level 4 Solution Architechture Level 4

Networking Level 4 Stakeholder Management Level 4

Network Security Level 4 Strategy Implementation Level 4

Partnership Management Level 4 Strategy Planning Level 5

People and Performance Management Level 4 Systems Thinking Level 5

Process Improvement and Optimisation Level 4 Test Planning Level 4

Product Management Level 3 Threat Analysis and Defense Level 4-5

Programming and Coding Level 3-4 Threat Intelligence and Detection Level 4-5

Project Management Level 4 Threat and Vulnerability Management Level 4

Quality Standards Level 5 Training, Coaching and Assessment Management Level 4

Continue to next page

Continue to next page

130 Philippine Skills Framework Software Development and Security 131

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Application Security Architect Associate

Application
Infrastructure
Security Architect
Support Engineer
Application Security Architects are pivotal in crafting secure, resilient software solutions within today’s
dynamic technological landscape. Their role transcends traditional coding, delving deep into the strategic
implementation of secure software architecture principles to mitigate vulnerabilities from inception through Critical Work Performance
Key Tasks
Functions Expectations
to deployment. With an acute focus on secure coding practices, these architects ensure applications are
Vulnerability • Conduct automated and manual code reviews to identify security vulnerabilities
fortified against emerging threats through rigorous adherence to the latest security protocols, standards, Management and • Prioritize vulnerabilities based on severity and potential impact, and develop • The Consumer Act
Remediation remediation plans of the Philippines
and best practices in software design. • Reduction in vulnerabilities discovered during development and post-deployment (Republic Act No.
stages 7394)
• Implement and maintain a software composition analysis (SCA) tool to track open • The General
Their expertise encompasses a comprehensive understanding of cryptographic practices, ensuring data source vulnerabilities Banking Law of
• Establish a bug bounty program or similar initiative to identify vulnerabilities through 2000 (Republic Act
integrity and confidentiality across all layers of the software stack. By employing a standards-based crowd-sourced testing No. 8791)
• Electronic Banking
approach to encryption, key management, and secure data exchange, they safeguard sensitive information - Bangko Sentral
Security Policy • Develop application security policies and guidelines in alignment with industry ng Pilipinas (BSP)
against unauthorized access and breaches. Application Security Architects also play a crucial role in the Development and standards, compliance requirements and regulations across software projects Circular 1022
Governance • Create secure coding checklists and guidelines for developers to follow during software • Anti-Money
integration of security into the software development lifecycle (SDLC), advocating for a shift-left approach development Laundering Act 2001
• Conduct regular training sessions on secure coding practices and security awareness
that embeds security considerations early in the development process. for development teams
(Republic Act No.
9160) as amended
• Monitor and audit adherence to security policies and procedures across software • The Agricultural
development projects and Fisheries
In the era of DevSecOps, these architects are the linchpins that facilitate seamless collaboration between Modernization Act
Critical Work of 1997 (Republic
development, security, and operations teams. The adoption of automated security tools and practices Security Incident • Develop and maintain an incident response plan specifically for application-level Act No. 8435)
Functions,
Response and security incidents • The New Central
enables continuous integration and delivery pipelines that are both efficient and secure. By fostering Key Tasks and
Management • Coordinate with the broader incident response team to ensure a unified approach to Bank Act (Republic
Performance
security incidents
a culture of security awareness, they ensure that security is not just a compliance requirement but a Expectations
• Conduct post-mortem analysis of security incidents to identify lessons learned and
Act No. 7653)

foundational element of the software development ethos. improve security posture

• Regularly update and test the incident response plan to adapt to new threats and
technologies

Application Security Architects possess in-depth knowledge of specific applications and platforms
Security Training • Design and deliver a security training curriculum tailored to developers, focusing on
commonly used in software development and security environments. This includes expertise in and Awareness secure coding practices
• Improve security awareness and practices among development teams
programming languages such as Java and Python, database management and security practices, • Organize workshops and seminars on the latest security threats and countermeasures
cloud platforms such as AWS, Azure, and GCP, containerization and orchestration tools like Docker and • Create engaging security awareness content and campaigns to foster a security-
conscious culture
Kubernetes, as well as version control systems like Git. Their proficiency in these technologies allows them • Encourage ongoing security education among developers

to design and implement robust security measures tailored to the specific requirements of each
Research and • Stay updated on emerging security threats and assess their potential impact on the
application and platform, ensuring comprehensive protection against cyber threats. Development on organization’s software applications
Emerging Security • Research and recommend new security technologies and tools to enhance application
Threats and security posture
Technologies • Participate in security conferences and workshops to gather insights on the latest
security trends and best practices
Critical Work Performance • Collaborate with security researchers and the open-source community to contribute to
Key Tasks
Functions Expectations security knowledge and tools

Design and • Define and maintain security requirements for software applications, aligning with In accordance with:
Implement Secure both compliance and industry best practices Functional Skills and Competencies Enabling Skills and Competencies
Software Solutions • Integrate security requirements into project plans and architectures • The Data Privacy
• Foster a culture of security by integrating security practices into the DevOps pipeline, Act of 2012 Agile Coaching Level 5 Adaptability Intermediate
Critical Work enabling continuous security monitoring and automated testing (Republic Act No.
Functions, • Design the layout of secure software architectures, integrating secure design principles 10173) Agile Software Development Level 5 Collaboration Advanced
Key Tasks and to fortify against cyber threats • Cybercrime
Performance • Develop, disseminate, and rigorously enforce written guardrails as secure coding Prevention Act of Applications Development Level 5 Communication Advanced
Expectations guidelines for all software builds 2012
• Schedule and manage systematized duties of automatic code and peer review for • Electronic Artificial Intelligence Application Level 5 Creative Thinking Intermediate
successfully upholding governance on all pull requests against application threats Commerce Act of
Artificial Intelligence Ethics and Governance Level 4-5 Decision Making Intermediate
• Oversee the routine of automation in the protection triage, the interdiction and patch 2000 (Republic Act
of exploitable potential in first and third-party codes No. 8792) Skills and
Audit and Compliance Level 4 Developing People Intermediate
• Develop and deliver security training programs to enhance the security skills and Competencies
awareness of development teams Budgeting Level 5 Digital Fluency Advanced

Business Continuity Level 5 Problem Solving Advanced

Continue to next page
Business Needs Analysis Level 5 Sense Making Intermediate

Business Performance Management Level 5 Transdisciplinary Thinking Intermediate

Cloud Computing Level 6

Continuous Improvement Level 5

Continue to next page

132 Philippine Skills Framework Software Development and Security 133

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Application Security Architect Vulnerability Assessment and Penetration Testing Analyst

The Vulnerability Assessment and Penetration Testing Analyst designs and performs tests and checks
cases to determine if infrastructure components, systems, and applications meet confidentiality, integrity,
Functional Skills and Competencies Enabling Skills and Competencies authentication, availability, authorization, and non-repudiation standards. This individual translates
Critical Thinking Level 5 requirements into test plans and writes and executes test scripts or codes in line with standards and
Cyber and Data Breach Incident Management Level 5 procedures to determine vulnerability from attacks. They certify infrastructure components, systems, and
Cybersecurity Level 5 applications that meet security standards.
Data Analytics Level 5

Data Governance Level 5 The Vulnerability Assessment and Penetration Testing Analyst is well-versed with cyber security
Database Administration Level 3-4 standards, protocols, and frameworks, has a creative and analytical mind, and deploys new and innovative
Disaster Recovery Management Level 4-5 methods to perform penetration tests. They work well in a team and communicate findings and
Emerging Technology Synthesis Level 5 implications effectively to relevant stakeholders.
Infrastructure Strategy Level 4-5

IT Governance Level 6
Critical Work
IT Standards Level 6 Key Tasks Performance Expectations
Functions

IT Strategy Level 6 Establish cyber • Assist in the development of cyber security standards, policies, and best In accordance with:
security policies practices
Learning and Development Level 6 • Assist in establishing certification-based policies and effective security • The Data Privacy Act of 2012
guidelines for maintaining compliance to cyber security standards (Republic Act No. 10173)
Manpower Planning Level 4 • Conduct reviews and assessment of existing security policies, procedures, • Cybercrime Prevention Act
standards and exceptions of 2012
Network Security Level 5
• Electronic Commerce Act of
Programming and Coding Level 4 2000 (Republic Act No. 8792)
Oversee • Carry out scoping activities to identify systems components which require • The Consumer Act of the
Project Management Level 4 vulnerability testing Philippines (Republic Act No.
assessment and • Define and translate requirements into test plans, scenarios, scripts or 7394)
Quality Standards Level 6 penetration procedures • The General Banking Law of
Critical Work testing (VAPT) • Conduct VAPT, black box and code reviews, and reverse engineering 2000 (Republic Act No. 8791)
Skills and Functions, activities • Perform on-site security assessments of infrastructure components and
Security Administration Level 4 • Electronic Banking - Bangko
Competencies Key Tasks and computer systems Sentral ng Pilipinas (BSP)
Security Architecture Level 4-5 Performance • Propose recommendations for continuous improvement of testing processes Circular 1022
Expectations and methodologies • Anti-Money Laundering Act
Security Assessment and Testing Level 4-5 • Identify emerging security and risk management trends, issues, and alerts in 2001 (Republic Act No. 9160) as
VAPT activities amended
Security Education and Awareness Level 5 • The Agricultural and Fisheries
Modernization Act of 1997
Security Governance Level 6 Manage VAPTs • Prepare reports on VAPT results based on established guidelines (Republic Act No. 8435)
• Provide inputs on security penetration testing in the development of • The New Central Bank Act
Security Operation Compliance Level 4 software and applications (Republic Act No. 7653)
• Review software designs, source codes and deployment to address cyber
Security Program Management Level 4-5
security issues
Security Strategy Level 6 • Prepare documentation to facilitate certification of software
• Maintain repositories for certification documentation and modifications
Security Surveillance Management Level 4

Security Threat Research Level 6

Software Design Level 5 Continue to next page

Software Testing Level 3-4

Solution Architecture Level 4-5

Stakeholder Management Level 4

Strategy Implementation Level 4

Strategy Planning Level 5-6

Threat Analysis and Defense Level 5

Threat Intelligence and Detection Level 5

Threat and Vulnerability Management Level 4

Training, Coaching and Assessment Management Level 4

134 Philippine Skills Framework Software Development and Security 135

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Vulnerability Assessment and Penetration Testing Analyst Vulnerability Assessment and Penetration Testing Manager

The Vulnerability Assessment and Penetration Testing Manager plans and oversees the delivery of
testing and certification services to determine whether infrastructure components, systems and
Functional Skills and Competencies Enabling Skills and Competencies applications meet confidentiality, integrity, authentication, availability, authorisation and non-
Audit and Compliance Level 3 Creative Thinking Intermediate repudiation standards. This individual reports on testing outcomes and activities. They provide
Continuous Improvement Level 4 Decision Making Intermediate recommendations and manage stakeholder expectations. They ensure compliance with assessment
Critical Thinking Level 4 Digital Literacy Advanced and testing standards, processes and tools. They develop organisational testing capability and support
Cyber and Data Breach Incident Management Level 4-5 Problem Solving Advanced knowledge management.
Cybersecurity Level 4 Sense Making Advanced

Data Analytics Level 4 Transdisciplinary Thinking Advanced The Vulnerability and Testing Manager are well versed with cyber security standards, protocols and
Data Governance Level 4 frameworks, and have sound knowledge of various testing applications and services.
Disaster Recovery Management Level 4-5

Emerging Technology Synthesis Level 4 The Vulnerability Assessment and Penetration Testing Manager possesses strong analytical and
IT Governance Level 4
critical thinking abilities to resolve and advise on highly complex issues, and effectively communicates
IT Standards Level 4
outcomes to relevant stakeholders. They are adept at managing resources and developing their team.

IT Strategy Level 4

Learning and Development Level 5

Programming and Coding Level 3-4

Critical Work Performance
Key Tasks
Quality Standards Level 4 Functions Expectations

Security Assessment and Testing Level 4 Establish cyber • Develop policies and frameworks to conduct security penetration testing In accordance with:
security policies • Establish certification-based policies for maintaining compliance
Security Education and Awareness Level 3 • Formulate governance procedures for documenting and updating security testing • The Data Privacy
policy, standards, guidelines and procedures Act of 2012
Security Operation Compliance Level 3-4 (Republic Act No.
10173)
Security Program Management Level 3-4 Establish • Design service strategies and scope for security testing technologies and solutions • Cybercrime
Skills and
cyber security • Recommend strategic and operational changes to security testing to address new Prevention Act of
Competencies
Security Strategy Level 4 guidelines and threats 2012
methodologies • Drive cyber security awareness within the organisation • Electronic
Security Threat Research Level 4 Commerce Act of
2000 (Republic Act
Stakeholder Management Level 3 Oversee • Establish test metrics to benchmark against requirements and industry best practices No. 8792)
vulnerability • Monitor the conduct of certification tests, audits, inspections and reviews • The Consumer Act
Strategy Implementation Level 3 assessment and • Provide advice on complex security test data analysis to support security vulnerability of the Philippines
penetration assessment processes, including root cause analysis (Republic Act No.
Strategy Planning Level 4 Critical Work
testing (VAPT) • Act as an escalation point on issues, dependencies, and risks related to security testing 7394)
Functions,
Test Planning Level 4 activities • Lead team members to continuously improve testing capabilities • The General
Key Tasks and
• Incorporate emerging security and risk management trends, issues, and alerts in Banking Law of
Performance
Threat Analysis and Defence Level 4 penetration testing activities 2000 (Republic Act
Expectations
No. 8791)
Threat Intelligence and Detection Level 4 • Electronic Banking
Manage VAPTs • Develop frameworks and dashboards for the reporting of VAPT results - Bangko Sentral
Threat and Vulnerability Management Level 4 • Communicate the outcome of testing initiatives and results to the stakeholder groups ng Pilipinas (BSP)
• Recommend strategies and techniques to mitigate identified risks Circular 1022
Security Threat Research Level 6 • Provide advice based on security VAPT considerations • Anti-Money
• Approve documentation to certify penetration testing results Laundering Act 2001
Software Design Level 5 • Propose corrections and recommendations to improve and facilitate certification of (Republic Act No.
software 9160) as amended
Software Testing Level 3-4
• The Agricultural
Solution Architecture Level 4-5 and Fisheries
Manage people • Review operational strategies, policies and targets across teams and projects
Modernization Act
and organization • Develop strategies for resource planning and utilisation
Stakeholder Management Level 4 of 1997 (Republic
• Review the utilisation of resources
Act No. 8435)
Strategy Implementation Level 4 • Oversee the development of learning roadmaps for teams and functions
• The New Central
• Establish performance indicators to benchmark effectiveness of learning and
Bank Act (Republic
Strategy Planning Level 5-6 development programmes against best practices
Act No. 7653)
• Implement succession planning initiatives for key management positions
Threat Analysis and Defense Level 5
Continue to next page
Threat Intelligence and Detection Level 5

Threat and Vulnerability Management Level 4

Training, Coaching and Assessment Management Level 4

136 Philippine Skills Framework Software Development and Security 137

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Vulnerability Assessment and Penetration Testing Manager Senior Network Security Engineer / Security Infra Engineer

The Senior Network Security Engineer/Security Infra Engineer designs, develops and implements secure
system architectures. This individual embeds security principles into the design of system architectures
Functional Skills and Competencies Enabling Skills and Competencies to mitigate the risks posed by new technologies and business practices. They design artifacts, spanning
Audit and Compliance Level 4 Creative Thinking Advanced design, development, and implementation, into enterprise systems that describe security principles and
Budgeting Level 5 Decision Making Advanced how they relate to the overall enterprise system architecture. They perform routine activities related to
Business Performance Management Level 5 Developing People Advanced the periodic review and audit activities of infrastructure security systems and maintain documentation of
Continuous Improvement Level 5 Digital Fluency Advanced security standards and procedures.
Critical Thinking Level 5 Global Perspective Advanced

Cyber and Data Breach Incident Management Level 5 Problem Solving Advanced The Senior Network Security Engineer/Security Infra Engineer is well versed with cyber security standards,
Cybersecurity Level 5 Sense Making Advanced protocols and frameworks, and works in compliance with the Data Privacy Act of 2012 (Republic Act No.
Data Analytics Level 5 Transdisciplinary Thinking Advanced 10173), Cybercrime Prevention Act of 2012, Electronic Commerce Act of 2000 (Republic Act No. 8792), Anti-
Data Governance Level 5 Child Pornography Act (Republic Act No. 9775), Anti-Photo and Video Voyeurism Act (Republic Act No.
Disaster Recovery Management Level 4-5
9995), The Consumer Act of the Philippines (Republic Act No. 7394), The General Banking Law of 2000
Emerging Technology Synthesis Level 5
(Republic Act No. 8791), Electronic Banking - Bangko Sentral ng Pilipinas (BSP) Circular 1022, Anti-Money
Laundering Act 2001 (Republic Act No. 9160) as amended, The Agricultural and Fisheries Modernization
IT Governance Level 4-5
Act of 1997 (Republic Act No. 8435), and the New Central Bank Act (Republic Act No. 7653). They are
IT Standards Level 4-5
knowledgeable of various applications, hardware technologies, and services.
IT Strategy Level 4-5

Learning and Development Level 6

The Senior Network Security Engineer/Security Infra Engineers are structured and systematic in their
Manpower Planning Level 4
approach to designing and implementing secure system architectures. They are articulate and
Networking Level 5
work well with their team and other stakeholders.
People and Performance Management Level 4

Programming and Coding Level 4

Skills and
Competencies
Quality Standards Level 4-5 Critical Work
Key Tasks Performance Expectations
Functions
Security Assessment and Testing Level 5
Develop • Design security controls and systems in alignment with security guidelines In accordance with:
Security Education and Awareness Level 4-5 architecture • Assist in the testing and evaluation of new security technologies and controls
requirements and • Recommend security products, services and procedures to enhance system • The Data Privacy Act of 2012
Security Governance Level 5 maintain oversight architecture designs (Republic Act No. 10173)
• Document the design, operation, use, and expected outputs of new systems • Cybercrime Prevention Act
Security Operation Compliance Level 4
• Conduct research on modern security software architectures and network of 2012
Security Program Management Level 4 architecture design best practices • Electronic Commerce Act of
2000 (Republic Act No. 8792)
Security Strategy Level 4-5 • The Consumer Act of the
Critical Work Implement • Implement new enterprise security architecture, technologies and Philippines (Republic Act
Security Threat Research Level 4 Functions, security systems enhancements No. 7394)
Key Tasks and • Identify techniques to scale up and automate security infrastructure and • The General Banking Law of
Stakeholder Management Level 3 Performance processes 2000 (Republic Act No. 8791)
Expectations • Resolve issues that arise in implementation of new security systems • Electronic Banking - Bangko
Strategy Implementation Level 4 • Monitor security systems for strengths and weaknesses and propose Sentral ng Pilipinas (BSP)
improvements to address weaknesses Circular 1022
Strategy Planning Level 5 • Anti-Money Laundering Act
2001 (Republic Act No. 9160)
Test Planning Level 5 Manage security • Oversee the maintenance of security systems, platforms and associated as amended
systems software • The Agricultural and
Threat Analysis and Defence Level 5 • Develop and implement custom disaster recovery drills and simulation tests Fisheries Modernization Act
on existing systems of 1997 (Republic Act No.
Threat Intelligence and Detection Level 5
• Assist in the resolution of identified problems and incidents 8435)
Threat and Vulnerability Management Level 4 • The New Central Bank Act
(Republic Act No. 7653)
Training, Coaching and Assessment Management Level 4

Threat Analysis and Defense Level 5 Continue to next page

Threat Intelligence and Detection Level 5

Threat and Vulnerability Management Level 4

Training, Coaching and Assessment Management Level 4

138 Philippine Skills Framework Software Development and Security 139

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Senior Network Security Engineer / Security Infra Engineer Infra Security Architect
The Infra Security Architect leads unique and highly complex projects involving the design, development,
and implementation of secure system architectures. This individual plans and monitors the design of
Functional Skills and Competencies Enabling Skills and Competencies artifacts into enterprise systems that describe security principles and how they relate to the overall
Audit and Compliance Level 3-4 Collaboration Intermediate enterprise system architecture. They are involved in the development and application of new solutions in
Business Needs Analysis Level 4 Communication Intermediate infrastructure security. They recommend and lead the adoption of new technological advances and best
Cloud Computing Level 6 Creative Thinking Intermediate practices in infrastructure security systems to mitigate security risks. They identify and resolve unique
Continuous Improvement Level 5 Decision Making Intermediate and complex issues, which may have organization-wide and long-term impacts.
Critical Thinking Level 5 Digital Fluency Advanced

Cyber and Data Breach Incident Management Level 5 Problem Solving Intermediate The Infra Security Architect is an expert in cyber security standards, protocols and frameworks, and ensures
Cyber Forensics Level 5 Sense Making Intermediate the organization’s compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), Cybercrime
Cybersecurity Level 5 Transdisciplinary Thinking Advanced Prevention Act of 2012, Electronic Commerce Act of 2000 (Republic Act No. 8792), Anti-Child Pornography
Data Analytics Level 5 Act (Republic Act No. 9775), Anti-Photo and Video Voyeurism Act (Republic Act No. 9995), The Consumer
Data Governance Level 5
Act of the Philippines (Republic Act No. 7394), General Banking Law of 2000 (Republic Act No. 8791),
Disaster Recovery Management Level 4-5
Electronic Banking - Bangko Sentral ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act 2001
(Republic Act No. 9160) as amended, The Agricultural and Fisheries Modernization Act of 1997 (Republic
Emerging Technology Synthesis Level 4
Act No. 8435), and the New Central Bank Act (Republic Act No. 7653). They are knowledgeable of various
Infrastructure Design Level 4-5
applications hardware technologies and services.
Infrastructure Strategy Level 4-5

IT Governance Level 4-5

The Infra Security Architect has a creative and critical mind and enjoys identifying linkages and
IT Standards Level 4-5
interconnections among various parts of a system or architecture. They are technical experts who should
IT Strategy Level 4-5
also be people-oriented, consultative, developmental, and actively engaging stakeholders to design
Learning and Development Level 6
optimal secure system architectures. The Infra Security Architect also mentors and provides
Manpower Planning Level 4
Skills and technical leadership to the junior staff.
Competencies
Network Security Level 5

People and Performance Management Level 4

Programming and Coding Level 4 Critical Work

Key Tasks Performance Expectations
Functions
Quality Standards Level 4-5
Formulate the • Lead and coordinate the domain technical and business discussions In accordance with:
Security Administration Level 4 organization’s • Participate in ecosystem strategy development, environment analysis and
security opportunity identification
Security Architecture Level 4-5 architecture • Analyze, design and develop roadmaps and implementation plans based on a • The Data Privacy Act of
strategy, current versus future state 2012 (Republic Act No.
Security Education and Awareness Level 4-5 governance, • Design standard configurations and patterns 10173)
roadmap, • Lead and facilitate the business architecture governance process based on the • Cybercrime Prevention Act
Security Governance Level 5
Critical Work standards, policies enterprise architecture governance structure of 2012
Security Operation Compliance Level 4 Functions, and procedures • Manage exceptions to architectural standards at a security level • Electronic Commerce Act
Key Tasks and • Review and approve recommendations to security architectural standards of 2000 (Republic Act No.
Security Program Management Level 4 Performance 8792)
Expectations • The Consumer Act of the
Security Strategy Level 4-5 Develop • Analyze and develop security architectural requirements Philippines (Republic Act
architecture • Align architectural requirements with IT strategy No. 7394)
Security Surveillance Management Level 4 requirements and • Assess near-term needs to establish business priorities • The General Banking Law
maintain oversight • Ensure compatibility with existing solutions, infrastructure, services and of 2000 (Republic Act No.
Security Threat Research Level 4 strategic requirements 8791)
• Coordinate architecture implementation and modification activities • Electronic Banking
Solution Architecture Level 5 • Assist in post-implementation and continuous improvement efforts to enhance - Bangko Sentral ng
performance and provide increased functionality Pilipinas (BSP) Circular
Stakeholder Management Level 5 • Ensure conceptual completeness of the technical solution 1022
Strategy Implementation Level 4
Continue to next page
Strategy Planning Level 5

Threat and Vulnerability Management Level 4

Training, Coaching and Assessment Management Level 4

Training, Coaching and Assessment Management Level 4

140 Philippine Skills Framework Software Development and Security 141

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Infra Security Architect Associate

Infra Security
Infrastructure
Architect Support Engineer

Critical Work Functional Skills and Competencies Enabling Skills and Competencies
Key Tasks Performance Expectations
Functions
Data Governance Level 4
Manage quality • Analyze the current architecture to identify weaknesses and develop • Anti-Money Laundering
and continuous opportunities for improvement Act 2001 (Republic Act No. Disaster Recovery Management Level 4-5
improvement of • Identify and propose variances to the architecture to accommodate project 9160) as amended
architecture needs • The Agricultural and Emerging Technology Synthesis Level 3
• Perform ongoing architecture quality review activities Fisheries Modernization
Act of 1997 (Republic Act Infrastructure Design Level 3-4
No. 8435)
Research emerging • Consult with clients and IT teams on security architecture solutions • The New Central Bank Act Infrastructure Strategy Level 4-5
technologies • Analyze cost versus benefits, risks, impact and technology priorities (Republic Act No. 7653)
• Provide recommendations on emerging technology to senior management IT Governance Level 4
• Develop a communication plan for security architecture
IT Standards Level 4
• Lead the research and evaluation of emerging technology, industry and market
Critical Work trends to assist in project development IT Strategy Level 4
Functions, • Identify organizational requirements for resources Skills and
Key Tasks and Competencies
Learning and Development Level 5
Performance
Expectations Translate security • Oversee the development and maintenance of the organization’s security Network Security Level 4
architecture into strategy
security solutions • Oversee the translation of the security architecture to solutions Programming and Coding Level 3-4
• Ensure adequate security solutions are in place throughout all IT systems and
platforms Quality Standards Level 4
• Define the alignment of security governance with enterprise architecture
governance Security Administration Level 3
• Act as a security expert in application development, database design and
network efforts Security Architecture Level 3-4
• Ensure compliance with enterprise and IT security policies and industry
Security Assessment and Testing Level 3-4
regulations
• Contribute to the alignment of security governance with enterprise architecture
Security Education and Awareness Level 3-4
governance
• Evaluate secure solutions based on approved security architectures Security Governance Level 4
• Explores new security technologies and architectures

Functional Skills and Competencies Enabling Skills and Competencies

Audit and Compliance Level 3 Collaboration Intermediate

Business Needs Analysis Level 3 Communication Intermediate

Cloud Computing Level 5 Creative Thinking Intermediate

Continuous Improvement Level 4 Decision Making Intermediate

Skills and
Competencies
Critical Thinking Level 4 Digital Fluency Advanced

Cyber and Data Breach Incident Management Level 5 Problem Solving Intermediate

Cyber Forensics Level 4-5 Sense Making Intermediate

Cybersecurity Level 4 Transdisciplinary Thinking Advanced

Data Analytics Level 4

142 Philippine Skills Framework Software Development and Security 143

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Security Operations Analyst AssociateOperations

Security Infrastructure
Analyst
Support Engineer
The Security Operations Analyst performs real-time analysis and trending of security log data from
various security devices and systems. They maintain data sources feeding the log monitoring system,
Functional Skills and Competencies Enabling Skills and Competencies
develop and maintain detection and alerting rules. This individual responds to user incident reports and
evaluates the type and severity of security events. The Security Operations Analyst documents incidents Audit and Compliance Level 3 Collaboration Intermediate

and develops reports. They also identify recurring security issues and risks to develop mitigation plans and Business Continuity Level 4 Communication Intermediate

recommend process improvements. They interpret and apply security policies and procedures. Security Continuous Improvement Level 4 Creative Thinking Intermediate

Operations Analysts are required to be on standby with on-call availability with varied shifts including Critical Thinking Level 4 Decision Making Intermediate

nights, weekends and holidays. Cyber and Data Breach Incident Management Level 3 Digital Fluency Advanced

Cyber Forensics Level 4-5 Problem Solving Intermediate

They are familiar with cyber security standards, protocols and frameworks, and works in accordance Cyber Risk Management Level 4 Sense Making Intermediate

with the Data Privacy Act of 2012 (Republic Act No. 10173), Cybercrime Prevention Act of 2012, Electronic Cybersecurity Level 4 Problem Solving Advanced
Commerce Act of 2000 (Republic Act No. 8792), Anti-Child Pornography Act (Republic Act No. 9775), Anti- Data Analytics Level 4 Sense Making Intermediate
Photo and Video Voyeurism Act (Republic Act No. 9995),The Consumer Act of the Philippines (Republic Act Data Governance Level 4 Transdisciplinary Thinking Intermediate
No. 7394), The General Banking Law of 2000 (Republic Act No. 8791), Electronic Banking - Bangko Sentral Disaster Recovery Management Level 4-5
ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act 2001 (Republic Act No. 9160) as amended, The Emerging Technology Synthesis Level 3-4
Skills and
Agricultural and Fisheries Modernization Act of 1997 (Republic Act No. 8435), and the New Central Bank Act Competencies Infrastructure Design Level 3-4
(Republic Act No. 7653). They are knowledgeable in using various cyber security monitoring and testing
IT Governance Level 4
tools and techniques.
IT Standards Level 4

IT Strategy Level 4
The Security Operations Analyst is diligent and takes an analytical approach to perform real-time analyses.
Learning and Development Level 5
They are skilled in synthesizing trends and insights, and are confident in putting forth creative
Network Security Level 3
mitigation plans and solutions to security incidents.
Programming and Coding Level 3-4

Quality Standards Level 4

Critical Work Security Administration Level 3

Key Tasks Performance Expectations
Functions
Security Program Management Level 4
Monitor cyber • Carries out audits, reviews, security control assessments, and tests of security In accordance with:
security systems operations based on established schedules and protocols Stakeholder Management Level 3
• Perform real-time analysis and trending of security log data from cyber • The Data Privacy Act of 2012
security systems (Republic Act No. 10173) Threat Analysis and Defence Level 4
• Analyze security event data to identify suspicious and malicious activities • Cybercrime Prevention Act
• Provide inputs to improve security monitoring rules and alerts of 2012 Threat Intelligence and Detection Level 3
• Document processes related to cyber security monitoring • Electronic Commerce Act of
2000 (Republic Act No. 8792)
• The Consumer Act of the
Critical Work Maintain • Implement cyber security protocols Philippines (Republic Act No.
Functions, cyber security • Formulate emergency response procedures 7394)
Key Tasks and operations • Maintain data sources feeding the log monitoring system • The General Banking Law of
Performance • Schedule security checks in accordance with reporting schedules 2000 (Republic Act No. 8791)
Expectations • Prepare periodic status reports for presentation to management • Electronic Banking - Bangko
Sentral ng Pilipinas (BSP)
Circular 1022
Manage response • Review security incident reports • Anti-Money Laundering Act
to cyber security • Analyze the type and severity of cyber security incidents 2001 (Republic Act No. 9160)
incidents • Assist in establishing procedures for handling detected cyber security as amended
incidents • The Agricultural and
• Provide status updates during the lifecycle of a cyber security incident Fisheries Modernization Act
• Prepare final incident report detailing the events of the cyber security incident of 1997 (Republic Act No.
• Support the maintenance and update of business recovery, contingency plans 8435)
and procedures • The New Central Bank Act
(Republic Act No. 7653)

Continue to next page

144 Philippine Skills Framework Software Development and Security 145

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Security Operations Manager AssociateOperations

Security Infrastructure
Manager
Support Engineer
The Security Operations Manager plans and oversees monitoring and maintenance of security operations
and provides direction and leadership to internal resources. This individual provides expertise on security
technologies and innovative security concepts and works toward enhancing the resilience of security Critical Work Performance
Key Tasks
Functions Expectations
operations. They coordinate ongoing reviews of existing security programs, protocols and planned
Manage response • Formulate internal guidelines for processing and escalation of cyber security incidents • Electronic Banking
upgrades. They establish escalation processes for security incidents and develop contingency plans and to cyber security • Review reports on incidents and breaches of cyber security - Bangko Sentral
incidents • Oversee prioritization of alerts and resources for incident responses ng Pilipinas (BSP)
disaster recovery procedures. They focus on policy implementation and control. • Present final incident reports on cyber security incidents to senior management for Circular 1022
approval • Anti-Money
Critical Work
• Recommend systems and procedures for the prevention, detection, containment and Laundering Act 2001
Functions,
The Security Operations Manager is familiar with cyber security standards, protocols, and frameworks, correction of cyber security breaches (Republic Act No.
Key Tasks and
9160) as amended
Performance
and ensures the organization’s compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), Expectations
• The Agricultural
Manage people • Review operational strategies, policies and targets across teams and projects and Fisheries
Cybercrime Prevention Act of 2012, Electronic Commerce Act of 2000 (Republic Act No. 8792), Anti-Child and organization • Develop strategies for resource planning and utilization Modernization Act
• Review the utilization of resources of 1997 (Republic
Pornography Act (Republic Act No. 9775), Anti-Photo and Video Voyeurism Act (Republic Act No. 9995), • Oversee the development of learning roadmaps for teams and functions Act No. 8435)
• Establish performance indicators to benchmark effectiveness of learning and • The New Central
The Consumer Act of the Philippines (Republic Act No. 7394), The General Banking Law of 2000 (Republic development programs against best practices Bank Act (Republic
• Implement succession planning initiatives for key management positions
Act No. 8791), Electronic Banking - Bangko Sentral ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act No. 7653)

Act 2001 (Republic Act No. 9160) as amended, The Agricultural and Fisheries Modernization Act of 1997 Functional Skills and Competencies Enabling Skills and Competencies
(Republic Act No. 8435), and the New Central Bank Act (Republic Act No. 7653). They are knowledgeable in Audit and Compliance Level 4 Collaboration Advanced
using various cyber security monitoring and testing tools and techniques Budgeting Level 5 Communication Advanced

Business Continuity Level 5 Creative Thinking Advanced

The Security Operations Manager is diligent and watchful in monitoring security operations, systems, and Business Performance Management Level 5 Decision Making Advanced
activities. They are also a confident leader who develops plans and solutions to address security
Continuous Improvement Level 5 Developing People Advanced
incidents and also have a passion for engaging and developing others in their team.
Critical Thinking Level 5 Digital Fluency Advanced

Cyber and Data Breach Incident Management Level 5 Problem Solving Advanced

Cyber Risk Management Level 5 Sense Making Advanced

Critical Work Performance
Key Tasks
Functions Expectations Cybersecurity Level 5 Sense Making Intermediate
Implement cyber • Develop the organization’s cyber security strategy In accordance with: Data Analytics Level 5 Transdisciplinary Thinking Intermediate
security strategy • Align security operations functions with the organization’s overall business objectives
• Advise senior leaders on critical issues that may affect corporate security objectives • The Data Privacy Data Governance Level 5
• Advise the design and implementation of security policy and controls Act of 2012
• Provide expertise on security technologies and innovative security concepts (Republic Act No. Disaster Recovery Management Level 4-5
• Provide technical and operational oversight for security tool deployment and 10173)
implementation • Cybercrime Emerging Technology Synthesis Level 5
Skills and
Prevention Act of
Competencies
Critical Work 2012 Infrastructure Design Level 4-5
Functions, Monitor cyber • Develop plans for monitoring security systems and responding to cyber security • Electronic
Key Tasks and security systems incidents Commerce Act of IT Governance Level 4-5
Performance • Oversee the identification and measurement of critical cyber security operations 2000 (Republic Act
Expectations metrics No. 8792) IT Standards Level 4-5
• Develop cyber threat detection and incident alert rules and implement regulations • The Consumer Act
• Monitor levels of service of the cyber security operations IT Strategy Level 4-5
of the Philippines
• Present periodic cyber security status reports to management (Republic Act No. Learning and Development Level 6
7394)
• The General Manpower Planning Level 4
Maintain • Oversee planning and coordination of 24/7 security operations coverage Banking Law of
cyber security • Coordinate ongoing reviews of existing security programs, protocols and planned 2000 (Republic Act Networking Level 4
operations upgrades No. 8791)
• Monitor compliance to security policies, regulations, rules and norms Network Security Level 4
• Drive continuous improvement of security operations
People and Performance Management Level 4
Continue to next page Programming and Coding Level 4

Quality Standards Level 4-5

Security Administration Level 4

Security Architecture Level 4-5

Security Assessment and Testing Level 4-5

Continue to next page

146 Philippine Skills Framework Software Development and Security 147

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Security Operations Manager Incident Investigator

The Incident Investigator conducts deep analysis to investigate causes of intrusion, attack, loss, or breach
occurring in an organization. This individual identifies and defines cyber threats and root causes. They
Functional Skills and Competencies Enabling Skills and Competencies develop reports that detail incident timelines, evidence, findings, conclusions, and recommendations.
Security Education and Awareness Level 4-5 They are responsible for managing cyber incidents and resolving the incidents promptly. They prepare
Security Operation Compliance Level 4 reports, communicate findings to senior stakeholders, and recommend corrective actions to prevent and
Security Program Management Level 4-5 mitigate internal control failures. They are required to be on standby with on-call availability with varied
Security Strategy Level 4-5 shifts including nights, weekends, and holidays.
Security Surveillance Management Level 4

Skills and
Security Threat Research Level 4 The Incident Investigator is familiar with cyber security standards, protocols, and frameworks, and works
Competencies
Stakeholder Management Level 3-4 in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), Cybercrime Prevention Act of 2012,
Strategy Implementation Level 4 Electronic Commerce Act of 2000 (Republic Act No. 8792), Anti-Child Pornography Act (Republic Act No.
Strategy Planning Level 5 9775), Anti-Photo and Video Voyeurism Act (Republic Act No. 9995), The Consumer Act of the Philippines
Threat Analysis and Defence Level 5
(Republic Act No. 7394), The General Banking Law of 2000 (Republic Act No. 8791), Electronic Banking -
Threat Intelligence and Detection Level 4
Bangko Sentral ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act 2001 (Republic Act No. 9160)
as amended, The Agricultural and Fisheries Modernization Act of 1997 (Republic Act No. 8435), and the New
Threat and Vulnerability Management Level 4
Central Bank Act (Republic Act No. 7653). They are knowledgeable in using various cybersecurity tools and
Training, Coaching and Assessment Management Level 4
techniques to resolve incidents.

The Incident Investigator is detail-oriented and adopts a critical and systematic approach in conducting
investigations and analyses. They view issues from multiple perspectives actively communicate
their thoughts and engage with other team members.

Critical Work
Key Tasks Performance Expectations
Functions

Develop and • Develop approaches to combat cyber threats and mitigate risks to In accordance with:
implement cyber information systems assets
incident response • Develop guidelines to perform incident response strategies and policies • The Data Privacy Act of 2012
strategy • Implement processes and guidelines to perform incident response (Republic Act No. 10173)
protocols, analyze data, and create incident reports • Cybercrime Prevention Act of
• Implement mechanisms to improve cyber security measures and incident 2012
response times • Electronic Commerce Act of 2000
(Republic Act No. 8792)
• The Consumer Act of the
Critical Work
Manage cyber • Handle responses to cyber security incidents Philippines (Republic Act No.
Functions,
security incidents • Lead the recovery of contained cyber security incidents, following 7394)
Key Tasks and
established processes and policies • The General Banking Law of
Performance
• Utilize appropriate cyber incident management techniques to resolve 2000 (Republic Act No. 8791)
Expectations
challenges • Electronic Banking - Bangko
Sentral ng Pilipinas (BSP) Circular
1022
Oversee cyber • Collect, analyze and store cyber threat intelligence information • Anti-Money Laundering Act
threat analysis • Analyze past cyber-attacks to draw insights and implications on the 2001 (Republic Act No. 9160) as
organization amended
• Scrutinize vulnerabilities within systems that may pose cyber security • The Agricultural and Fisheries
risks Modernization Act of 1997
• Recommend ways to enhance the resilience and security of IT systems (Republic Act No. 8435)
• Propose mitigation techniques and countermeasures to ensure cyber • The New Central Bank Act
threats are kept at a minimum (Republic Act No. 7653)

Continue to next page

148 Philippine Skills Framework Software Development and Security 149

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Incident Investigator Incident Investigator

The Incident Investigator conducts deep analysis to investigate causes of intrusion, attack, loss, or breach
occurring in an organization. This individual identifies and defines cyber threats and root causes. They
Functional Skills and Competencies Enabling Skills and Competencies develop reports that detail incident timelines, evidence, findings, conclusions, and recommendations.
Continuous Improvement Level 4 Collaboration Intermediate They are responsible for managing cyber incidents and resolving the incidents promptly. They prepare
Critical Thinking Level 4 Communication Intermediate reports, communicate findings to senior stakeholders, and recommend corrective actions to prevent and
Cyber and Data Breach Incident Management Level 3 Creative Thinking Intermediate mitigate internal control failures. They are required to be on standby with on-call availability with varied
Cyber Forensics Level 4-5 Decision Making Intermediate shifts including nights, weekends, and holidays.
Cyber Risk Management Level 4 Digital Fluency Advanced

Cybersecurity Level 4 Problem Solving Intermediate The Incident Investigator is familiar with cyber security standards, protocols, and frameworks, and works
Data Analytics Level 4 Sense Making Intermediate in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), Cybercrime Prevention Act of 2012,
Data Governance Level 4 Electronic Commerce Act of 2000 (Republic Act No. 8792), Anti-Child Pornography Act (Republic Act No.
Disaster Recovery Management Level 4-5 9775), Anti-Photo and Video Voyeurism Act (Republic Act No. 9995), The Consumer Act of the Philippines
Emerging Technology Synthesis Level 3-4
(Republic Act No. 7394), The General Banking Law of 2000 (Republic Act No. 8791), Electronic Banking -
IT Governance Level 4
Bangko Sentral ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act 2001 (Republic Act No. 9160)
as amended, The Agricultural and Fisheries Modernization Act of 1997 (Republic Act No. 8435), and the New
IT Standards Level 4
Central Bank Act (Republic Act No. 7653). They are knowledgeable in using various cybersecurity tools and
IT Strategy Level 4
techniques to resolve incidents.
Learning and Development Level 5
Skills and
Competencies
Process Improvement and Optimisation Level 4-5
The Incident Investigator is detail-oriented and adopts a critical and systematic approach in conducting
Programming and Coding Level 3-4
investigations and analyses. They view issues from multiple perspectives actively communicate
Quality Standards Level 4
their thoughts and engage with other team members.
Security Assessment and Testing Level 3

Security Education and Awareness Level 4

Security Operation Compliance Level 3-4 Critical Work

Key Tasks Performance Expectations
Functions
Security Program Management Level 3-4
Develop and • Develop approaches to combat cyber threats and mitigate risks to In accordance with:
Security Strategy Level 4 implement cyber information systems assets
incident response • Develop guidelines to perform incident response strategies and policies • The Data Privacy Act of 2012
Security Threat Research Level 4 strategy • Implement processes and guidelines to perform incident response (Republic Act No. 10173)
protocols, analyze data, and create incident reports • Cybercrime Prevention Act of
Stakeholder Management Level 4-5
• Implement mechanisms to improve cyber security measures and incident 2012
Strategy Implementation Level 3 response times • Electronic Commerce Act of 2000
(Republic Act No. 8792)
Strategy Planning Level 4 • The Consumer Act of the
Critical Work Manage cyber • Handle responses to cyber security incidents Philippines (Republic Act No.
Functions, security incidents • Lead the recovery of contained cyber security incidents, following
Threat Analysis and Defence Level 3 7394)
Key Tasks and established processes and policies • The General Banking Law of
Threat Intelligence and Detection Level 3 Performance • Utilize appropriate cyber incident management techniques to resolve 2000 (Republic Act No. 8791)
Expectations challenges • Electronic Banking - Bangko
Threat and Vulnerability Management Level 3 Sentral ng Pilipinas (BSP) Circular
1022
Oversee cyber • Collect, analyze and store cyber threat intelligence information • Anti-Money Laundering Act
threat analysis • Analyze past cyber-attacks to draw insights and implications on the 2001 (Republic Act No. 9160) as
organization amended
• Scrutinize vulnerabilities within systems that may pose cyber security • The Agricultural and Fisheries
risks Modernization Act of 1997
• Recommend ways to enhance the resilience and security of IT systems (Republic Act No. 8435)
• Propose mitigation techniques and countermeasures to ensure cyber • The New Central Bank Act
threats are kept at a minimum (Republic Act No. 7653)

Continue to next page

150 Philippine Skills Framework Software Development and Security 151

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Incident Investigator Incident Investigator Manager

The Incident Investigation Manager plans and oversees the performance of security response during the
event of a cyber-incident or threat. This individual proposes mitigation techniques and countermeasures
Functional Skills and Competencies Enabling Skills and Competencies as well as develops cyber security solutions to prevent future attacks. They develop and implement cyber
Continuous Improvement Level 4 Collaboration Intermediate incident response strategies. The Incident Investigation Manager presents cyber-incident reports to senior
Critical Thinking Level 4 Communication Intermediate leaders. They are required to be on standby with on-call availability with varied shifts including nights,
Cyber and Data Breach Incident Management Level 3 Creative Thinking Intermediate weekends and holidays.
Cyber Forensics Level 4-5 Decision Making Intermediate

Cyber Risk Management Level 4 Digital Fluency Advanced The Incident Investigation Manager is familiar with cyber security standards, protocols and frameworks,
Cybersecurity Level 4 Problem Solving Intermediate and ensures the organization’s compliance to the Data Privacy Act of 2012 (Republic Act No. 10173),
Data Analytics Level 4 Sense Making Intermediate Cybercrime Prevention Act of 2012, Electronic Commerce Act of 2000 (Republic Act No. 8792), Anti-Child
Data Governance Level 4 Pornography Act (Republic Act No. 9775), Anti-Photo and Video Voyeurism Act (Republic Act No. 9995),The
Disaster Recovery Management Level 4-5 Consumer Act of the Philippines (Republic Act No. 7394),The General Banking Law of 2000 (Republic Act
Emerging Technology Synthesis Level 3-4
No. 8791), Electronic Banking - Bangko Sentral ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering
IT Governance Level 4
Act 2001 (Republic Act No. 9160) as amended, The Agricultural and Fisheries Modernization Act of 1997
(Republic Act No. 8435), and the New Central Bank Act (Republic Act No. 7653). They are knowledgeable in
IT Standards Level 4
using various cyber security analysis tools and techniques to resolve incidents.
IT Strategy Level 4

Learning and Development Level 5

Skills and
Competencies
The Incident Investigation Manager is diligent and watchful in monitoring security operations, systems
Process Improvement and Optimisation Level 4-5
and activities. They are quick to provide solutions and fix issues when they arise. They are adept
Programming and Coding Level 3-4
at dealing with complexity, and are an articulate and developmental leader in their team.
Quality Standards Level 4

Security Assessment and Testing Level 3

Security Education and Awareness Level 4 Critical Work

Key Tasks Performance Expectations
Functions
Security Operation Compliance Level 3-4
Develop and • Develop contingency and disaster recovery plans tailored specifically for every In accordance with:
Security Program Management Level 3-4 implement cyber security incident
incident response • Establish incident response policies and standards for the organization • The Data Privacy Act of
Security Strategy Level 4
strategy • Develop incident response processes and policies, refreshing them where 2012 (Republic Act No.
Security Threat Research Level 4 required 10173)
• Advise senior management on major information security-related risks and • Cybercrime Prevention Act
Stakeholder Management Level 4-5 cyber incident response strategies of 2012
• Electronic Commerce Act
Strategy Implementation Level 3 of 2000 (Republic Act No.
Oversee cyber • Oversee the identification of security risks and exposures to internal systems 8792)
Strategy Planning Level 4 threat analysis • Supervise cyber security data analytics models to pre-empt and detect • The Consumer Act of the
Critical Work suspicious activities Philippines (Republic Act
Threat Analysis and Defence Level 3 Functions, • Provide risk analysis and security design advice to internal software and system No. 7394)
Key Tasks and design teams • The General Banking Law
Threat Intelligence and Detection Level 3 Performance • Oversee the sharing of cyber threat intelligence with security partners, vendors of 2000 (Republic Act No.
Expectations and law enforcement 8791)
Threat and Vulnerability Management Level 3 • Oversee the development of cyber security solutions to prevent future cyber • Electronic Banking -
incidents Bangko Sentral ng Pilipinas
(BSP) Circular 1022
• Anti-Money Laundering
Manage people • Review operational strategies, policies and targets across teams and projects Act 2001 (Republic Act No.
and organization • Develop strategies for resource planning and utilization 9160) as amended
• Review the utilization of resources • The Agricultural and
• Oversee the development of learning roadmaps for teams and functions Fisheries Modernization
• Establish performance indicators to benchmark effectiveness of learning and Act of 1997 (Republic Act
development programmes against best practices No. 8435)
• Implement succession planning initiatives for key management positions • The New Central Bank Act
(Republic Act No. 7653)

Continue to next page

152 Philippine Skills Framework Software Development and Security 153

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Incident Investigator Manager Threat Analysis Manager

The Threat Analysis Manager plans out strategies to pre-empt potential threats in an organization’s
cyber related systems. This individual is responsible for identifying the IT assets that are prone to cyber
Functional Skills and Competencies Enabling Skills and Competencies threats and attacks. They proactively monitor the open web and identify potential threats and groups
Budgeting Level 5 Collaboration Advanced or individuals capable of attempting cyber-attacks. They run tests and analyze different areas of the IT
Business Performance Management Level 5 Communication Advanced assets to ensure they are safe from cyber-attacks.
Continuous Improvement Level 5 Creative Thinking Advanced

Critical Thinking Level 5 Decision Making Advanced The Threat Analysis Manager is familiar with cyber security standards, protocols and frameworks. These
Cyber and Data Breach Incident Management Level 4 Developing People Advanced individuals are knowledgeable in using various cyber security analysis tools and techniques to monitor
Cyber Forensics Level 4-5 Digital Fluency Advanced and identify potential incidents.
Cyber Risk Management Level 5 Problem Solving Advanced

Cybersecurity Level 5 Sense Making Advanced The Threat Analysis Manager is alert and vigilant in performing monitoring activities, and is able to analyze
Data Analytics Level 5 and identify potential security-related issues, which may have critical impact on security and operational
Data Governance Level 5
systems. They communicate clearly in his interactions with others and coordinate effectively with
Disaster Recovery Management Level 4-5
their team to perform security operations.

Emerging Technology Synthesis Level 5

IT Governance Level 4-5

Critical Work Performance
Key Tasks
IT Standards Level 4-5 Functions Expectations

IT Strategy Level 4-5 Assess • Develop and implement strategies to identify assets prone to cyber threats and attacks
organizational • De-construct the architecture of applications to uncover potential threats and
Learning and Development Level 6 assets for vulnerabilities in the design, implementation, deployment or configuration of the
potential cyber application and systems
Manpower Planning Level 4 threats • Conduct in-depth analysis of existing threats and identify existing gaps in the current
Skills and cyber security set-up
Networking Level 4 • Provide advice on the design and implementation of security policy and controls on
Competencies
identified assets
People and Performance Management Level 4 • Evaluate and provide feedback to improve intelligence production, intelligence
reporting, collection requirements, and operations
Process Improvement and Optimisation Level 5

Programming and Coding Level 4

Research and • Run continuous scans and monitor threats that may exist in the dark web and external
Quality Standards Level 4-5 proactive web-based applications
monitoring of • Conduct research on new and existing threats that may impact existing IT systems
Security Assessment and Testing Level 4 threats and • Identify potential attacker groups or individuals and take preventive measures
attacks • Recommend and develop approaches or solutions to problems and situations for which
Critical Work
Security Education and Awareness Level 5 information is incomplete or for which no precedent exists
Functions,
• Monitor and report changes in threat dispositions, activities, tactics, capabilities,
Key Tasks and
Security Governance Level 5 objectives related to designated cyber operations warning problem sets
Performance
Security Operation Compliance Level 4 Expectations
Classifying • Identify potential threats that may affect applications and systems using the
Security Program Management Level 4 threats and knowledge of the application and system vulnerabilities
simulating • Run test attacks and simulations on the systems to identify the possibilities of threats
Security Strategy Level 4-5 attacks on and extent of damage it could cause
systems and • Prioritize and rate identified threats based on its severity
Security Threat Research Level 4 applications • Provide timely notice of imminent or hostile intentions or activities which may impact
organization objectives, resources, or capabilities
Stakeholder Management Level 5
• Use existing database of threats and attack histories to pre-empt and classify potential
Strategy Implementation Level 4 new threats

Strategy Planning Level 5

Implement • Document new threats based on a core set of attributes to develop threat mitigation
Threat Analysis and Defense Level 4 and document protocols
threat mitigation • Provide guidance on threat mitigation strategies and potential threats and cyber-
Threat Intelligence and Detection Level 4 strategies and attacks to ensure current cyber security standards and set-up are updated
protocols • Analyze intelligence and support designated exercises, planning activities, and time-
Threat and Vulnerability Management Level 4 sensitive operations
• Provide evaluation and feedback to improve intelligence production, reporting,
Training, Coaching and Assessment Management Level 4 collection requirements and operations

Continue to next page

154 Philippine Skills Framework Software Development and Security 155

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Threat Analysis Manager Associate

Threat Analysis
Infrastructure
ManagerSupport Engineer

Critical Work Performance Functional Skills and Competencies Enabling Skills and Competencies
Key Tasks
Functions Expectations
IT Strategy Level 4-5
Critical Work Manage people • Manage the budget expenditure and allocation across teams and projects
Functions, and organization • Monitor and track the team’s achievements and key performance indicators Learning and Development Level 6
Key Tasks and • Propose new operational plans, including targeted budgets, work allocations and staff
Performance forecasts Manpower Planning Level 4
Expectations • Acquire, allocate and optimize the use of resources
• Develop learning roadmaps to support the professional development of the team Networking Level 4
• Manage the performance and development process, including providing coaching and
Network Security Level 4
development opportunities to maximize the potential of each individual
People and Performance Management Level 4
Functional Skills and Competencies Enabling Skills and Competencies
Programming and Coding Level 4
Audit and Compliance Level 4 Collaboration Advanced
Quality Standards Level 4-5
Budgeting Level 5 Communication Advanced
Security Architecture Level 4
Business Performance Management Level 4-5 Creative Thinking Advanced
Security Assessment and Testing Level 5
Continuous Improvement Level 5 Decision Making Advanced
Security Education and Awareness Level 5
Critical Thinking Level 5 Developing People Advanced Skills and
Competencies
Security Operation Compliance Level 4
Cyber and Data Breach Incident Management Level 5 Digital Fluency Advanced
Security Program Management Level 5
Cyber Forensics Level 4-5 Problem Solving Advanced
Skills and Security Strategy Level 5
Cybersecurity Level 5 Sense Making Advanced
Competencies
Security Surveillance Management Level 4
Data Analytics Level 5
Security Threat Research Level 5
Data Governance Level 5
Stakeholder Management Level 4-5
Disaster Recovery Management Level 4-5
Strategy Implementation Level 4
Emerging Technology Synthesis Level 5
Strategy Planning Level 5
Infrastructure Design Level 3
Threat Analysis and Defence Level 5
Infrastructure Strategy Level 4-5
Threat Intelligence and Detection Level 5
IT Governance Level 4-5
Threat and Vulnerability Management Level 4
IT Standards Level 4-5
Continue to next page Training, Coaching and Assessment Management Level 4

156 Philippine Skills Framework Software Development and Security 157

 Skills Maps Skills Maps
Cybersecurity Cybersecurity

Chief Information Security Officer Associate

Chief Information
Infrastructure
Security
Support
OfficerEngineer
The Chief Information Security Officer (CISO) develops and drives the vision for the information security
function. They act as the authority for the development and enforcement of the organization’s security
Critical Work
strategy, standards, and policies, and have ultimate responsibility for ensuring the protection of corporate Functions
Key Tasks Performance Expectations

information. They guide the design and continuous improvement of the IT security architecture and Cyber
Establish security • Oversee the design of cyber security architecture and the overall Cyber Risk • Guidelines on
Risk Maturity Model that balances business needs with security risks. They advise the board and top architecture Maturity Model Information Technology
• Establish Key Performance Indicators (KPIs) to assess the effectiveness of the Risk Management for
executives on all security matters and set directions for complying with regulatory inquiries, legal and security architecture All Banks and Other BSP
• Facilitate the development of a framework to measure the effectiveness of Supervised Institutions-
compliance regulations, inspections, and audits. The CISO may not be a lawyer or possess a law degree but security programmes Bangko Sentral ng
• Review security architecture to ensure that it addresses technology shifts and Pilipinas (BSP) Circular
they should at least have legal and criminal law background. They should have a very high proficiency in threats 808
evidence handling and collection management. They are expert in cyber security management • IT Security Regulation -
The Bangko Sentral ng
Critical Work
Manage cyber • Act as a subject matter expert in cyber security investigations and analysis Pilipinas (BSP) Circular
Functions,
security incidents • Drive resolution of large scale security incidents 982
Key Tasks and
The Chief Information Security Officer is an expert in cyber security compliance standards, protocols, and Performance
• Lead the development of plans to address system vulnerabilities • Anti-Money Laundering
• Advise on responses to regulatory inquiries, inspections or audits Act 2001 (Republic Act
frameworks, as well as the Data Privacy Act of 2012 (Republic Act No. 10173), Cybercrime Prevention Act Expectations
• Present evidence for legal action arising from cyber security incidents No. 9160) as amended
• The Agricultural and
of 2012, Electronic Commerce Act of 2000 (Republic Act No. 8792), Anti-Child Pornography Act (Republic Fisheries Modernization
Manage cyber • Oversee the development of cyber security risk assessment frameworks
Act No. 9775), Anti-Photo and Video Voyeurism Act (Republic Act No. 9995), The Consumer Act of the security risks • Advise business stakeholders on the different types of cyber risks and incidents
Act of 1997 (Republic Act
No. 8435)
Philippines (Republic Act No. 7394), The General Banking Law of 2000 (Republic Act No. 8791), Electronic along with the cyber security compliance standards • The New Central Bank
• Oversee the development and testing of disaster recovery and business continuity Act (Republic Act No.
Banking - Bangko Sentral ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act 2001 (Republic Act plans 7653)
• Drive compliance with international and national information security and privacy
No. 9160) as amended, The Agricultural and Fisheries Modernization Act of 1997 (Republic Act No. 8435), regulations
• Act as the organization’s liaison with external agencies in cyber security risk
and the New Central Bank Act (Republic Act No. 7653). They are kept abreast of cyber-related applications matters
and hardware technologies and services and are constantly on the lookout for new technologies that may
be leveraged to enhance work processes, or which may pose potential threats. Functional Skills and Competencies Enabling Skills and Competencies

Audit and Compliance Level 5 Building Inclusivity Advanced

The Chief Information Security Officer is an inspirational and influential leader, who displays sound Budgeting Level 6 Communication Advanced

judgment and decisiveness in ensuring that corporate information is well-protected and secured. They Business Continuity Level 6 Creative Thinking Advanced

are strategic in their approach toward resource management and capability development among Business Needs Analysis Level 5 Customer Orientation Advanced

their teams. Business Performance Management Level 6 Decision Making Advanced

Business Risk Management Level 6 Developing People Advanced

Continuous Improvement Level 5 Digital Fluency Advanced

Critical Work
Key Tasks Performance Expectations Critical Thinking Level 5 Global Perspective Advanced
Functions

Formulate an • Establish the organizational cyber security vision, strategy, and underlying cyber In accordance with: Cyber and Data Breach Incident Management Level 6 Influence Advanced
information security initiatives or programs
Cyber Forensics Level 6 Learning Agility Advanced
security strategy • Align information security and information risk management strategy with • The Data Privacy Act of Skills and
business strategy 2012 (Republic Act No. Competencies Cyber Risk Management Level 6 Transdisciplinary Thinking Advanced
• Provide strategic, budgetary and administrative advice for implementation of 10173)
information security strategy • Cybercrime Prevention Cybersecurity Level 5
• Drive security awareness and education on information security throughout the Act of 2012
Critical Work
organization • Electronic Commerce Act Data Analytics Level 5
Functions,
• Advise senior management and key stakeholders on information security matters of 2000 (Republic Act
Key Tasks and
No. 8792) Data Governance Level 5
Performance
• The Consumer Act of the
Expectations Establish security • Oversee the development of information security and risk management policies, Disaster Recovery Management Level 5-6
Philippines (Republic Act
governance disaster recovery and business continuity plans No. 7394)
• Evaluate current information security practices to ensure compliance with IT • The General Banking Law Emerging Technology Synthesis Level 5-6
standards and industry norms of 2000 (Republic Act
• Oversee the implementation of appropriate plans to ensure compliance with No. 8791) Infrastructure Design Level 4-5
regulatory, industry and regional mandates • Electronic Banking
• Establish and implement cyber security legal risk rules and guidelines in line with Infrastructure Strategy Level 5-6
- Bangko Sentral ng
industry norms and standards Pilipinas (BSP) Circular IT Governance Level 5-6
• Drive information security and risk management awareness training programmes 1022
IT Standards Level 5-6
Continue to next page
IT Strategy Level 5-6
Continue to next page

158 Philippine Skills Framework Software Development and Security 159

 Skills Maps Skills Maps
Cybersecurity Government, Risk, & Compliance

Chief Information Security Officer Cyber Risk Analyst

The Cyber Risk Analyst conducts cyber risk assessment in support of technology initiatives to help
identify IT related risk and determines appropriate controls to mitigate risks. This individual monitors,
Functional Skills and Competencies Enabling Skills and Competencies tracks and manages risk mitigations and exceptions to ensure cyber security standards and policies are
Learning and Development Level 6 established. They apply a defined set of analytical or scientific methods and work independently. They are
Manpower Planning Level 5 also responsible for documentation of cyber risk assessment reports.
Networking Level 5

Network Security Level 5 The Cyber Risk Analyst is familiar with cyber security standards, protocols and frameworks, and acts in
Partnership Management Level 6 accordance with the the Data Privacy Act of 2012 (Republic Act No. 10173), Cybercrime Prevention Act of
People and Performance Management Level 5 2012, Electronic Commerce Act of 2000 (Republic Act No. 8792), Anti-Child Pornography Act (Republic
Project Management Level 5 Act No. 9775), Anti-Photo and Video Voyeurism Act (Republic Act No. 9995),The Consumer Act of the
Quality Standards Level 5-6 Philippines (Republic Act No. 7394),The General Banking Law of 2000 (Republic Act No. 8791), Electronic
Security Architecture Level 5 Banking - Bangko Sentral ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act 2001 (Republic Act
Security Assessment and Testing Level 5
No. 9160) as amended, The Agricultural and Fisheries Modernization Act of 1997 (Republic Act No. 8435), and
Security Education and Awareness Level 5
the New Central Bank Act (Republic Act No. 7653). They are knowledgeable in using various cyber security
Skills and
Competencies monitoring and analysis tools and techniques depending on the organization’s needs and requirements.
Security Governance Level 6

Security Operation Compliance Level 4

The Cyber Risk Analyst is vigilant and systematic in identifying cyber risks and enjoys analyzing and
Security Program Management Level 5
investigating such issues. They are strong team players, and communicate well both verbally and in writing.
Security Strategy Level 5-6

Security Threat Research Level 5

Stakeholder Management Level 5-6

Strategy Implementation Level 4

Strategy Planning Level 6 Critical Work

Key Tasks Performance Expectations
Functions
Threat Analysis and Defence Level 6
Establish • Conduct review of existing security policies, procedures, standards and In accordance with:
Threat Intelligence and Detection Level 6 cyber security exceptions
standards and • Assist in the development of policies for conducting cyber security risk • The Data Privacy Act of 2012
Threat and Vulnerability Management Level 4 policies assessments and compliance audits (Republic Act No. 10173)
• Support implementation of information systems and cyber security policies • Cybercrime Prevention Act
Training, Coaching and Assessment Management Level 4-5 of 2012
• Electronic Commerce Act of
Manage cyber • Perform cyber risk assessment activities based on risk assessment plans 2000 (Republic Act No. 8792)
risks and • Assess third party security controls and internal security systems • The Consumer Act of the
Critical Work assessments • Establish scope of risk analysis for new technology initiatives Philippines (Republic Act No.
Functions, • Conduct research on emerging cyber security and risk management trends, 7394)
Key Tasks and issues, and alerts • The General Banking Law of
Performance • Monitor risks and incidents in accordance with the risk mitigation policies 2000 (Republic Act No. 8791)
Expectations and guidelines • Electronic Banking - Bangko
Sentral ng Pilipinas (BSP)
Circular 1022
Develop • Document methodologies and tools to mitigate cyber risks • Anti-Money Laundering Act
cyber risk • Prepare reports for cyber risk assessment reporting 2001 (Republic Act No. 9160)
documentation • Conduct research to develop internal threat awareness reports as amended
• Determine cause of security violations • The Agricultural and Fisheries
• Recommend corrective actions or appropriate controls to mitigate technical Modernization Act of 1997
risks (Republic Act No. 8435)
• Assist in the implementation of preventive measures against intrusion, • The New Central Bank Act
frauds, attacks or leaks (Republic Act No. 7653)
• Track remediation efforts for security and audit deficiencies

Continue to next page

160 Philippine Skills Framework Software Development and Security 161

 Skills Maps Skills Maps
Government, Risk, & Compliance Government, Risk, & Compliance

Associate
Cyber RiskInfrastructure
Analyst Support Engineer Cyber Risk Manager
The Cyber Risk Manager guides the assessment of information and cyber risks associated with technology
initiatives and provides recommendations on control requirements by risk policy and standards. This
Functional Skills and Competencies Enabling Skills and Competencies individual manages and coordinates responses to regulatory inquiries, inspections, and audits and ensures
Audit and Compliance Level 5 Collaboration Intermediate cyber security standards and policies are established and implemented. They oversee the development
Business Needs Analysis Level 3 Communication Advanced of reports and implement policies and standards. They also manage employees and are held accountable
Cyber and Data Breach Incident Management Level 3 Creative Thinking Intermediate for the performance and results of a team. They guide security measures and protocols to stakeholders.
Cyber Forensics Level 3 Decision Making Intermediate

Cyber Risk Management Level 4 Digital Fluency Advanced The Cyber Risk Manager is familiar with cyber security standards, protocols, and frameworks, and ensures
Skills and
IT Governance Level 4 Problem Solving Advanced the organization’s compliance to the Data Privacy Act of 2012 (Republic Act No. 10173), Cybercrime
Competencies
Security Administration Level 3 Sense Making Advanced Prevention Act of 2012, Electronic Commerce Act of 2000 (Republic Act No. 8792), Anti-Child Pornography
Security Education and Awareness Level 4-5 Transdisciplinary Thinking Advanced Act (Republic Act No. 9775), Anti-Photo and Video Voyeurism Act (Republic Act No. 9995), The Consumer
Security Governance Level 4 Act of the Philippines (Republic Act No. 7394), The General Banking Law of 2000 (Republic Act No. 8791),
Security Programme Management Level 4
Electronic Banking - Bangko Sentral ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act 2001
Stakeholder Management Level 3
(Republic Act No. 9160) as amended, The Agricultural and Fisheries Modernization Act of 1997 (Republic Act
No. 8435), and the New Central Bank Act (Republic Act No. 7653). This individual is knowledgeable in using
Strategy Implementation Level 4
various cyber security monitoring and analysis tools and techniques depending on the organization’s
Strategy Planning Level 4
needs and requirements. They also have expertise in cyber risk mitigation strategies and protocols.

The Cyber Risk Manager has a sharp, analytical mind and can anticipate problems and risks to mitigate
them ahead of time. They are an excellent communicator who works well with others and promotes a
cooperative working environment and relationships within and beyond their team.

Critical Work
Key Tasks Performance Expectations
Functions

Implement cyber • Manage the strategic development and improvement of risk frameworks, In accordance with:
security risk methodologies and requirements
strategy • Recommend strategies to address key risk areas in cyber security • The Data Privacy Act of
• Assess business needs against cyber security concerns and legal and/or 2012 (Republic Act No.
regulatory requirements 10173)
• Anticipate internal and external business challenges and legal or regulatory • Cybercrime Prevention
issues Act of 2012
• Provide strategic risk guidance to stakeholders in the implementation and • Electronic Commerce Act
execution of cyber risk strategies across the organization of 2000 (Republic Act No.
8792)
• The Consumer Act of the
Establish • Formulate governance procedures for documenting and updating security Philippines (Republic Act
Critical Work
cyber security policy, standards, guidelines and procedures No. 7394)
Functions,
standards and • Plan the implementation of information systems and cyber security policies • The General Banking Law
Key Tasks and
policies • Develop the organization’s Cyber Risk Maturity model of 2000 (Republic Act No.
Performance
• Develop policies and frameworks for conducting cyber security risk assessments 8791)
Expectations
and compliance audits • Electronic Banking
• Schedule routine audits on the organization's compliance to their security policy - Bangko Sentral ng
Pilipinas (BSP) Circular
1022
Manage cyber • Advise the development of techniques and procedures for the conduct of cyber • Anti-Money Laundering
risks and risk assessments Act 2001 (Republic Act No.
assessments • Develop plans for cyber risk assessment activities across the organization 9160) as amended
• Coordinate the on-going cyber risk assessment activities across the • The Agricultural and
organization Fisheries Modernization
• Provide strategic and technical recommendations following identification of Act of 1997 (Republic Act
vulnerabilities in operating systems No. 8435)
• Incorporate emerging security and risk management trends, issues, and alerts • The New Central Bank Act
into risk assessment framework (Republic Act No. 7653)
• Develop cyber risk mitigation strategies and policies for the organization

Continue to next page

162 Philippine Skills Framework Software Development and Security 163

 Skills Maps Skills Maps
Government, Risk, & Compliance Government, Risk, & Compliance

Associate
Cyber RiskInfrastructure
Manager Support Engineer Data Security Specialist / Analyst
The Data Security Specialist / Analyst helps protect an organization’s sensitive information, such as using
and maintaining software, such as firewalls and data encryption programs. In addition, they maintain trust
Critical Work and confidence of clients and stakeholders, and keep users informed. They prepare performance reports
Key Tasks Performance Expectations
Functions
and communicate system status.
Develop • Oversee the development of documentation on methodologies and tools to
cyber risk mitigate cyber risks
documentation • Establish guidelines for reporting outcome of cyber risk assessments
• Oversee the development of internal threat awareness reports They are knowledgeable with cyber security standards, protocols and frameworks, and works in accordance
• Present threat awareness reports to technical and non-technical staff
with the Data Privacy Act of 2012 (Republic Act No. 10173), Cybercrime Prevention Act of 2012, Electronic
Mitigate cyber • Develop programmes and initiatives to strengthen the capability of the
Commerce Act of 2000 (Republic Act No. 8792), Anti-Child Pornography Act (Republic Act No. 9775), Anti-
security risks organization to mitigate risks Photo and Video Voyeurism Act (Republic Act No. 9995),The Consumer Act of the Philippines (Republic Act
Critical Work • Oversee the planning and conduct of organizational cyber security exercises
Functions, • Act as a subject matter expert in cyber security incident and breach No. 7394),The General Banking Law of 2000 (Republic Act No. 8791), Electronic Banking - Bangko Sentral
Key Tasks and investigations and post-breach remediation work
Performance • Propose procedures to prevent future incidents and improve cyber security ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act 2001 (Republic Act No. 9160) as amended, The
Expectations • Monitor the maintenance of the cyber security operations training plans for all
security staff Agricultural and Fisheries Modernization Act of 1997 (Republic Act No. 8435), and the New Central
• Manage responses to regulatory inquiries, inspections or audits
Bank Act (Republic Act No. 7653).

Manage people • Review operational strategies, policies and targets across teams and projects
and organization • Develop strategies for resource planning and utilization
• Review the utilization of resources
• Oversee the development of learning roadmaps for teams and functions Critical Work Performance
Key Tasks
• Establish performance indicators to benchmark effectiveness of learning and Functions Expectations
development programmes against best practices
Preventing • Run tests and assessments to identify potential security vulnerabilities In accordance with:
• Implement succession planning initiatives for key management positions
security breaches • Monitor networks for security breaches and investigate when one occurs
• Ensure development of data security measures • Engage with Data
Functional Skills and Competencies Enabling Skills and Competencies • Develop plans and procedures to safeguard and recover data Privacy Certifications as
• Enhance existing security with password protection, firewalls, and other tools endorsed by the NPC
Audit and Compliance Level 4 Collaboration Advanced • Ensure sensitive information are protected • The Data Privacy Act of
2012 (Republic Act No.
Budgeting Level 5 Communication Advanced 10173)
Privacy Policy • Assisting with the drafting, collection, documentation, analysis, and review of • Cybercrime Prevention
Business Needs Analysis Level 4 Creative Thinking Advanced and Governance internal and external policies related to data privacy Act of 2012
• Assist in the development of data privacy vision, strategy and governance • Electronic Commerce
Business Performance Management Level 5 Decision Making Advanced framework Act of 2000 (Republic
• Assist in defining data protection roles, responsibilities and authorities Act No. 8792)
Cyber and Data Breach Incident Management Level 4 Developing People Advanced • Review and update organizational policies to adapt to changes in legislation or the • The Consumer Act of the
business environment Philippines (Republic
Cyber Forensics Level 4-5 Digital Fluency Advanced • Support in identifying and assessing potential privacy risks and recommend Act No. 7394)
mitigating measures • The General Banking
Cyber Risk Management Level 5 Global Perspective Advanced • Aid in the establishment and management of an incident response plan for data Law of 2000 (Republic
breaches or privacy incidents Act No. 8791)
IT Governance Level 5 Problem Solving Advanced
• Support in the Conduct Privacy Impact Assessments for new projects, systems, or • Electronic Banking
Learning and Development Level 4-5 Sense Making Advanced Critical Work processes involving the processing of personal data - Bangko Sentral ng
Functions, • Assist in the Establishment of data protection and lifecycle management in Pilipinas (BSP) Circular
Manpower Planning Level 4 Transdisciplinary Thinking Advanced Key Tasks and technical and legal policies 1022
Skills and Performance • Assist in the Creation of incident response plans and breach notification • Anti-Money Laundering
Competencies Expectations procedures
Networking Level 4 Act 2001 (Republic Act
• Assist in the Conduct data mapping exercises to identify the flow of personal data No. 9160) as amended
People and Performance Management Level 4 and ensure its lawful processing • The Agricultural and
• Assist in the Evaluation and monitoring of the data protection practices of third- Fisheries Modernization
Security Administration Level 4 party vendors and service providers Act of 1997 (Republic Act
• Assist in Ensuring that contracts and agreements with vendors include appropriate No. 8435)
Security Architecture Level 4 data protection clauses • The New Central Bank
• Stay informed about changes in data protection laws and regulations Act (Republic Act No.
Security Education and Awareness Level 5
7653)
Security Governance Level 5
Risk and • Assist in Performing data privacy impact assessments
Security Program Management Level 5 Compliance • Assist in Evaluating security controls and privacy enhancing technologies
Management • Assist in Managing regulatory profiling and compliance
Security Strategy Level 5 • Assist in Maintaining an up-to-date inventory of personal data processing
activities within the organization
Stakeholder Management Level 4-5 • Assist in Performing internal privacy audits
• Assist in Coordinating with regulators in the conduct of privacy sweeps and
Strategy Implementation Level 4 regulatory audits

Strategy Planning Level 5

Training and • Helping to prepare knowledge products, information, communication, and
Awareness education materials related to data security
• Helping to conduct the delivery of the training program

Continue to next page

164 Philippine Skills Framework Software Development and Security 165

 Skills Maps Skills Maps
Government, Risk, & Compliance Government, Risk, & Compliance

Associate
Data Security
Infrastructure
Specialist /Support
AnalystEngineer Compliance Officer for Privacy
The Compliance Officer for Privacy is a person or people who perform some of the same functions as a Data
Protection Officer (DPO). They oversee privacy governance, compliance, and risk management activities
Critical Work Performance within the organization. He/She will assist in developing privacy strategies, policies, and procedures
Key Tasks
Functions Expectations
to ensure compliance with relevant laws such as the Data Privacy Act. They perform risk assessments,
Monitoring and • Maintaining confidentiality of sensitive client and caregiver data in compliance
Auditing with privacy regulations manage data subject requests, handle incident responses, and provide training and guidance to internal
Critical Work • Understanding of confidentiality requirements in handling data
Functions, • Conducting regular internal data security audits stakeholders.
Key Tasks and • Assessing the organization's data security practices
Performance
Expectations They are expected to advise members in the organization on privacy risks, disseminate and enforce
Incident • Assist the CDSO/CDPO in the management of privacy incidents
and Breach • Assist the CDSO/CDPO in reporting of breach, security and privacy incidents policies, provide training, monitor compliance, and liaise with regulators when needed.
Management • Assist the CDSO/CDPO in the conduct of post-mortem and continual improvement
actions following a breach incident

Functional Skills and Competencies Enabling Skills and Competencies

They are knowledgeable with cyber security standards, protocols, and frameworks, and work in accordance
with the Data Privacy Act of 2012 (Republic Act No. 10173), Cybercrime Prevention Act of 2012, Electronic
Audit and Compliance Level 4 Adaptability Intermediate
Commerce Act of 2000 (Republic Act No. 8792), Anti-Child Pornography Act (Republic Act No. 9775), Anti-
Budgeting Level 4-5 Collaboration Intermediate
Photo and Video Voyeurism Act (Republic Act No. 9995), The Consumer Act of the Philippines (Republic Act
Business Continuity Level 4 Communication Intermediate
No. 7394), The General Banking Law of 2000 (Republic Act No. 8791), Electronic Banking - Bangko Sentral
Compliance with Legal Regulations Level 5 Creative Thinking Intermediate
ng Pilipinas (BSP) Circular 1022, Anti-Money Laundering Act 2001 (Republic Act No. 9160) as amended, The
Critical Thinking Level 4 Decision Making Intermediate
Agricultural and Fisheries Modernization Act of 1997 (Republic Act No. 8435), and the New Central Bank Act
Cyber and Data Breach Incident Management Level 4 Developing People Intermediate
(Republic Act No. 7653).
Cyber Risk Management Level 5 Digital Fluency Advanced

Cybersecurity Level 3 Problem Solving Intermediate

According to NPC Advisory 17-01 dated March 14, 2017, a DPO must be a full-time or organic employee of
Data Ethics Level 3-4 Self Management Intermediate
the government. A component city, municipality, or barangay can designate a COP, as long as the
Data Governance Level 4 Sense Making Intermediate COP is under the supervision of the DPO.
Data Strategy Level 4

Digital Forensics Level 3

Disaster Recovery Management Level 4 Critical Work

Key Tasks Performance Expectations
Functions
Emerging Technology Synthesis Level 4
Privacy Policy • Assisting with the drafting, collection, documentation, analysis, and In accordance with:
Skills and
Enterprise Architechture Level 4 and Governance review of internal and external policies related to data privacy
Competencies
• Assist in the development of data privacy vision, strategy and • Engage with Data Privacy
Infocomm Security and Data Privacy Level 3 governance framework Certifications as endorsed by
• Assist in defining data protection roles, responsibilities and authorities the NPC
IT Governance Level 4 • Review and update organizational policies to adapt to changes in • The Data Privacy Act of 2012
legislation or the business environment (Republic Act No. 10173)
IT Standards Level 5 • Support in identifying and assessing potential privacy risks and • Cybercrime Prevention Act of
recommending mitigating measures 2012
Learning and Development Level 4
• Aid in the establishment and management of an incident response plan • Electronic Commerce Act of 2000
People and Performance Management Level 3 Critical Work for data breaches or privacy incidents. (Republic Act No. 8792)
Functions, • Support in the Conduct of Privacy Impact Assessments for new projects, • The Consumer Act of the
Quality Standards Level 4 Key Tasks and systems, or processes involving the processing of personal data Philippines (Republic Act No.
Performance • Assist in the Establishment of data protection and lifecycle management 7394)
Regulatory and Legal Advisory Level 3-4 Expectations in technical and legal policies • The General Banking Law of 2000
• Assist in the Creation of incident response plans and breach notification (Republic Act No. 8791)
Research Level 4 procedures • Electronic Banking - Bangko
• Assist in the Conduct data mapping exercises to identify the flow of Sentral ng Pilipinas (BSP) Circular
Security Education and Awareness Level 4 personal data and ensure its lawful processing 1022
• Assist in the Evaluation and monitoring of the data protection practices • Anti-Money Laundering Act
Security Program Management Level 4 of third-party vendors and service providers 2001 (Republic Act No. 9160) as
• Assist in Ensuring that contracts and agreements with vendors include amended
Stakeholder Management Level 4-5
appropriate data protection clauses. • The Agricultural and Fisheries
• Stay informed about changes in data protection laws and regulations Modernization Act of 1997
Strategy Implementation Level 3
(Republic Act No. 8435)
Strategy Planning Level 4 • The New Central Bank Act
(Republic Act No. 7653)
Threat Analysis and Defense Level 4
Continue to next page
Threat Intelligence and Detection Level 4

166 Philippine Skills Framework Software Development and Security 167

 Skills Maps Skills Maps
Government, Risk, & Compliance Government, Risk, & Compliance

Associate Infrastructure
Compliance Officer for Privacy
Support Engineer Associate Infrastructure
Compliance Officer for Privacy
Support Engineer

Critical Work Functional Skills and Competencies Enabling Skills and Competencies
Key Tasks Performance Expectations
Functions
Digital Forensics Level 3-4
Risk and • Assist in Performing data privacy impact assessments
Compliance • Assist in Evaluating security controls and privacy enhancing Disaster Recovery Management Level 4
Management technologies
• Assist in Managing regulatory profiling and compliance Emerging Technology Synthesis Level 4
• Assist in Maintaining an up-to-date inventory of personal data
processing activities within the organization Enterprise Architechture Level 4
• Assist in the Submission of compliance to the National Privacy
Infocomm Security and Data Privacy Level 3
Commission and other regulators
• Assist in Performing internal privacy audits IT Governance Level 4-5
• Assist in Coordinating with regulators in the conduct of privacy sweeps
and regulatory audits IT Standards Level 5
Critical Work
Functions, Learning and Development Level 4-5
Key Tasks and Training and • Helping to prepare knowledge products, information, communication,
Performance Awareness and education materials related to data privacy People and Performance Management Level 4
Skills and
Expectations • Helping to conduct the delivery of the training program
Competencies
Quality Standards Level 4-5

Monitoring and • Maintaining confidentiality of sensitive client and caregiver data in Regulatory and Legal Advisory Level 5
Auditing compliance with privacy regulations
• Understanding of confidentiality requirements in handling data Research Level 4-5
• Conducting regular internal privacy audits in their scope/area
• Assessing the organization's data protection practices Security Education and Awareness Level 4-5

Security Program Management Level 4-5

Incident • Assist the DPO in the management of privacy incidents
Stakeholder Management Level 4-5
and Breach • Assist the DPO in reporting of breach, security and privacy incidents
Management • Assist the DPO in the conduct of post-mortem and continual
Strategy Implementation Level 3
improvement actions following a breach incident
Strategy Planning Level 4-5
Functional Skills and Competencies Enabling Skills and Competencies Threat Analysis and Defense Level 4
Audit and Compliance Level 4 Adaptability Advanced Threat Intelligence and Detection Level 4-5
Budgeting Level 4-5 Collaboration Intermediate

Business Continuity Level 4 Communication Intermediate

Compliance with Legal Regulations Level 5 Creative Thinking Intermediate

Skills and
Critical Thinking Level 4 Decision Making Advanced
Competencies
Cyber and Data Breach Incident Management Level 5 Developing People Intermediate

Cybersecurity Level 3 Digital Fluency Advanced

Data Ethics Level 4-5 Problem Solving Intermediate

Data Governance Level 4-5 Self Management Intermediate

Data Strategy Level 4-5 Sense Making Intermediate

Continue to next page

168 Philippine Skills Framework Software Development and Security 169

 Skills Maps Skills Maps
Government, Risk, & Compliance Government, Risk, & Compliance

Data Protection Officer Associate

Data Protection
Infrastructure
Officer Support Engineer
The Data Protection Officer (DPO) is responsible for ensuring compliance with the Data Privacy Act (DPA),
its Implementing Rules and Regulations (IRR), issuances by the National Privacy Commission (NPC), and
other applicable laws and policies related to data privacy and security. The DPO plays a crucial role in Critical Work
Key Tasks Performance Expectations
Functions
protecting the rights of data subjects and upholding the principles of data privacy and security within the
Stakeholder • Conduct data privacy training and awareness
organization. They serve as a key point of contact between the organization, data subjects, and regulatory Collaboration • Consult with business teams on privacy requirements
• Establish and manage processes for handling Data Subject Access Requests
authorities. Critical Work
(DSARs) and other requests related to personal data
Functions,
• Work closely with legal counsel to interpret and apply privacy laws to the
Key Tasks and
organization's operations.
Performance
Moreover, the DPO plays a crucial role in managing data breaches and security incidents, overseeing the • Develop and deliver training programs to raise awareness among employees
Expectations
about data protection principles and practices
preparation and submission of reports to the National Privacy Commission (NPC). They are tasked with • Provide ongoing education on data privacy laws, regulations, and
organizational policies
promoting awareness and cultivating a culture of data privacy within the organization, educating staff on • Collaborate with regulators and other external organizations towards best
practices and global standards on data privacy and protection
relevant laws and regulations. The DPO advocates for the development and review of policies, guidelines,
and programs related to data privacy, adopting a privacy by design approach. Functional Skills and Competencies Enabling Skills and Competencies

Audit and Compliance Level 5 Adaptability Advanced

The DPO serves as the primary contact for data subjects, the NPC, and other authorities regarding data
Budgeting Level 4 Collaboration Advanced
privacy and security matters. They cooperate and coordinate with the NPC, seeking advice on relevant
Business Agility Level 5-6 Communication Advanced
issues. In performing their duties, the DPO must prioritize their activities based on the risks associated
Business Continuity Level 5 Creative Thinking Advanced
with the organization’s processing operations, focusing on areas with higher data protection risks. Skills and
Business Negotiation Level 4 Decision Making Advanced
Competencies
Business Risk Management Level 5-6 Developing People Advanced
The DPO must perform their duties independently and with a significant degree of autonomy within the
Compliance with Legal Regulations Level 6 Digital Fluency Advanced
organization. The DPO’s opinion and recommendations should be given due weight, and any
Cyber and Data Breach Incident Management Level 5-6 Problem Solving Advanced
disagreements or deviations from the DPO’s advice should be documented with justifications.
Crisis Communication and Media Management Level 5 Self Management Advanced

Critical Thinking Level 5 Sense Making Advanced

Critical Work Continue to next page

Key Tasks Performance Expectations
Functions

Data Privacy • Develop data privacy vision, strategy, and governance framework In accordance with:
Strategy and • Define data protection roles, responsibilities, and authorities
Governance • Review and update organizational policies to adapt to changes in legislation • Engage with Data Privacy
or the business environment Certifications as endorsed by
• Identify and assess potential privacy risks and recommend mitigating the NPC
measures • CIPP/A and CIPPE/E
• Establish and manage an incident response plan for data breaches or privacy certification programs from
incidents the International Association
• Conduct Privacy Impact Assessments for new projects, systems, or processes of Privacy Professionals
involving the processing of personal data (IAPP)
• Stay informed about changes in data protection laws and regulations • The Data Privacy Act of 2012
(Republic Act No. 10173)
• Cybercrime Prevention Act
Policies, • Establish data protection and lifecycle management in technical and legal of 2012
Critical Work
Procedures policies • Electronic Commerce Act of
Functions,
and Guidelines • Create incident response plans and breach notification procedures 2000 (Republic Act No. 8792)
Key Tasks and
Development • Conduct data mapping exercises to identify the flow of personal data and • The Consumer Act of the
Performance
ensure its lawful processing Philippines (Republic Act No.
Expectations
• Evaluate and monitor the data protection practices of third-party vendors 7394)
and service providers • The General Banking Law of
• Ensure that contracts and agreements with vendors include appropriate data 2000 (Republic Act No. 8791)
protection clauses • Electronic Banking - Bangko
Sentral ng Pilipinas (BSP)
Circular 1022
Risk and • Perform data privacy impact assessments • Anti-Money Laundering Act
Compliance • Evaluate security controls and privacy-enhancing technologies 2001 (Republic Act No. 9160)
Management • Manage regulatory profiling and compliance as amended
• Maintain an up-to-date inventory of personal data processing activities • The Agricultural and Fisheries
within the organization. Modernization Act of 1997
• Submission of compliance to the National Privacy Commission and other (Republic Act No. 8435)
regulators • The New Central Bank Act
• Perform internal privacy audits (Republic Act No. 7653)
• Coordinate with regulators in the conduct of privacy sweeps and regulatory
audits

Continue to next page

170 Philippine Skills Framework Software Development and Security 171

 Skills Maps Skills Maps
Government, Risk, & Compliance Government, Risk, & Compliance

Associate
Data Protection
Infrastructure
Officer Support Engineer Chief Data Protection / Chief Data Privacy Officer / Chief Data Security Officer (CDSO)

As the Chief Data Security Officer (CDSO), the individual is responsible for spearheading the organization’s
data security strategy and governance in compliance with the Philippines’ Data Privacy Act of 2012 and
Functional Skills and Competencies Enabling Skills and Competencies
its Implementing Rules and Regulations (IRR). The CDSO develops and implements a comprehensive plan
Cyber and Data Breach Incident Management Level 4 that aligns with the company’s objectives, risk tolerance levels, and the requirements set forth by the Data
Cybersecurity Level 3 Privacy Act. They establish policies, standards, and procedures to safeguard the confidentiality, integrity,
Data Ethics Level 5-6 and availability of personal and sensitive data, as defined by the Act. Collaborating closely with executive
Data Governance Level 5-6 leadership, business units, and stakeholders is crucial for the CDSO to ensure the effective rollout of data
Data Strategy Level 5-6 security initiatives across the organization.
Digital Forensics Level 4

Disaster Recovery Management Level 4 Risk management and regulatory compliance are at the forefront of the CDSO’s duties. The individual
Emerging Technology Synthesis Level 5 identifies, assesses, and mitigates potential data security risks that could impact the organization’s systems,
Enterprise Architechture Level 4 processes, and applications, with a particular focus on risks related to the processing of personal and
Infocomm Security and Data Privacy Level 3 sensitive data. Conducting regular risk assessments and vulnerability scans are essential for the CDSO to
IT Governance Level 5-6
uncover threats and vulnerabilities that could compromise such data. Ensuring strict compliance with the
Skills and
IT Standards Level 5-6
Data Privacy Act, its IRR, and other relevant laws and regulations, such as the Cybercrime Prevention Act
Competencies
and ISO 27001, is a critical aspect of the CDSO’s role. The individual coordinates with the National Privacy
Learning and Development Level 5
Commission, legal counsel, and other regulatory authorities as needed to maintain compliance and address
People and Performance Management Level 4
any data security concerns related to protecting personal and sensitive data.
Quality Standards Level 5-6

Regulatory and Legal Advisory Level 4-5

Overseeing security operations and incident response is another key responsibility for the CDSO. The
Research Level 5
individual implements and maintains robust security controls, including access management, encryption,
Security Education and Awareness Level 4-5
network security, and endpoint protection measures, to safeguard personal and sensitive data by the Data
Security Program Management Level 4-5
Privacy Act and its IRR. Establishing and leading the organization’s security operations center is vital for
Stakeholder Management Level 4-5
the CDSO to monitor security incidents and threats that could compromise such data. Developing and
Strategy Implementation Level 3-4
implementing incident response plans and procedures enables the CDSO to effectively manage and mitigate
Strategy Planning Level 4-5
security incidents involving personal and sensitive data, in compliance with the Data Privacy Act’s breach
Threat Analysis and Defense Level 4-5 notification requirements. Conducting post-incident reviews and implementing corrective actions helps the
Threat Intelligence and Detection Level 5-6 CDSO prevent future occurrences and ensure the continued protection of personal and sensitive data.

Fostering a culture of security awareness is equally important for the CDSO. The individual develops and
implements security awareness and training programs to educate employees on data security best practices,
policies, and procedures, with a focus on the handling of personal and sensitive data as per the Data Privacy
Act.

Additionally, the CDSO evaluates and manages the data security risks associated with third-party vendors,
service providers, and partners, ensuring appropriate security controls and contractual obligations are in
place to mitigate potential risks related to the processing of personal and sensitive data. The CDSO stays
informed about emerging threats, technologies, and best practices in data security. Continuously evaluating
and enhancing the organization’s data security posture, adapting to evolving risks and challenges, and
exploring innovative security solutions strengthen the organization’s data protection capabilities under the
CDSO’s leadership, ensuring ongoing compliance with the Data Privacy Act and its IRR.

Continue to next page

172 Philippine Skills Framework Software Development and Security 173

 Skills Maps Skills Maps
Government, Risk, & Compliance Government, Risk, & Compliance

Associate Infrastructure Support Engineer

Chief Data Protection / Chief Data Privacy Officer / Chief Data Security Officer (CDSO) Associate Infrastructure Support Engineer
Chief Data Protection / Chief Data Privacy Officer / Chief Data Security Officer (CDSO)

Critical Work Performance Functional Skills and Competencies Enabling Skills and Competencies
Key Tasks
Functions Expectations
Audit and Compliance Level 5 Building Inclusivity Advanced
Establish data • Establish the organization's data strategy, data security, data privacy policies, and In accordance with:
strategy the Ethics and Governance framework Budgeting Level 5-6 Communication Advanced
• Align data strategy, data security, priorities and plans of the data function to the • Engage with Data
organization's vision and mission Privacy Certifications Business Agility Level 6 Creative Thinking Advanced
• Formulate approaches to maximize the value of data analytics capabilities and as endorsed by the NPC
technological investments for the organization • CIPP/A and CIPPE/E Business Continuity Level 6 Customer Orientation Advanced
• Develop strategies to ensure seamless integration of technologies with workflows certification programs
Business Negotiation Level 5 Decision Making Advanced
and processes across the organization from International
• Promote the adoption of industry leading practices and new data management Association of Privacy Business Risk Management Level 6 Developing People Advanced
technologies across the organization Professionals (IAPP)
• Drive the organization's culture of compliance to data privacy and protection • The Data Privacy Act of Compliance with Legal Regulations Level 6 Digital Fluency Advanced
policies, and relevant ethics and governance framework, and applicable laws 2012 (Republic Act No.
• Review ethics and governance framework and measures to ensure continued 10173) Critical Thinking Level 5 Global Perspective Advanced
relevance and effectiveness
Cybersecurity Level 3-4 Influence Advanced

Optimize • Design data driven initiatives to leverage the value of data assets in the Data Ethics Level 6 Learning Agility Advanced
business value organization
from data • Lead the identification of high business value business opportunities through Data Governance Level 6 Problem Solving Advanced
application of data solutions
• Advise the team on new and innovative tools and techniques to derive greater Data Strategy Level 6 Transdisciplinary Thinking Advanced
value from data
Digital Forensics Level 4
• Determine and showcase the potential value and impact of analytics and intelligent
Critical Work
systems on existing business processes
Functions, Disaster Recovery Management Level 4
Key Tasks and
Performance Emerging Technology Synthesis Level 6
Manage data • Act as a subject matter expert and resource person for data security, privacy, and
Expectations
security policies protection Enterprise Architecture Level 4-5
and procedures, Skills and
strategies, Competencies
Infocomm Security and Data Privacy Level 3-4
processes and
procedures IT Governance Level 6

Build strategic • Build strategic relationships and alliances with key business and industry IT Standards Level 6
relationships stakeholders, and partners to achieve organizational objectives and maximize the
value of investments Learning and Development Level 5
• Develop a stakeholder management plan to create shared vision and objectives on
the use of data and AI in the organization Organizational Analysis Level 5
• Lead engagement initiatives with key leaders and senior stakeholders to obtain
buy-in for data security, privacy, and protection initiatives People and Performance Management Level 4-5
• Source for data opportunities for the business and ensure data and compliance with
Performance Management Level 5
business policies and external legal requirements, particularly DPA of 2012
Quality Standards Level 6
Develop • Develop strategies and plans to build capabilities within the Data security, privacy, Regulatory and Legal Advisory Level 5
organization's and protection function
data capabilities • Drive talent management initiatives to attract, motivate and retain talent for Data Research Level 5
security, privacy, and protection teams
• Ensure data solutions and deployment is guided by organization’s corporate values, Security Education and Awareness Level 5
ethics, and legal obligations
• Lead succession planning and management for key leadership roles in the Data Security Program Management Level 5
function (security, privacy, and protection)
Stakeholder Management Level 5
Continue to next page Strategy Implementation Level 4

Strategy Planning Level 5-6

Threat Analysis and Defense Level 6

Threat Intelligence and Detection Level 5-6

174 Philippine Skills Framework Software Development and Security 175

 Skills Maps Skills Maps
Government, Risk, & Compliance Government, Risk, & Compliance

IT Auditor Associate
IT Auditor Infrastructure Support Engineer
The IT Auditor determines audit objectives and activities by examining changes to the technological
landscape, regulations, and the organization’s IT assets and technologies to identify potential risks to IT
assets. They assist in the development of an IT audit plan which includes outlining all workflows and audit Functional Skills and Competencies Enabling Skills and Competencies

activities. This individual conducts audit activities as per the audit plan and analyzes IT business controls Audit and Compliance Level 3-4 Building Inclusivity Advanced

and processes against organizational and industry standards to identify areas of non-compliance and Budgeting Level 3-4 Communication Advanced

potential risks. They assist with investigation and the preparation of documentation of work performed Business Performance Management Level 3 Decision Making Advanced

and develop reports. They also identify potential recommendations to enhance compliance and address Business Risk Management Level 3 Digital Fluency Advanced

risks identified. Data Analytics Level 2-3 Problem Solving Advanced

Data Governance Level 4 Sense Making Advanced

The IT Auditor works in a dynamic environment due to rapid changes in the IT landscape. They are IT Governance Level 4 Transdisciplinary Thinking Advanced
knowledgeable of relevant regulatory requirements and internal auditing standards, particularly in the IT Standards Level 4 Transdisciplinary Thinking Advanced
area of technology risk management. IT Strategy Level 4

Learning and Development Level 4

Skills and
The IT Auditor has a natural ability to process diverse sets of information and see relevant interdependencies Competencies
Manpower Planning Level 3
and linkages. They are inquisitive and observant when analyzing issues and can effectively
Networking Level 3
articulate concepts and ideas.
Partnership Management Level 3

People and Performance Management Level 3

Process Improvement and Optimisation Level 3

Critical Work
Key Tasks
Functions Quality Standards Level 4
Develop IT audit • Research the technological landscape and regulations to analyze its impact on the organization’s IT audit plans Security Governance Level 4
plans • Identify potential risks to IT assets
• Analyze changes to the organization's IT assets to develop IT audit requirements Stakeholder Management Level 2-3
• Identify required IT audit workflows and activities
• Assist in the development of an IT audit plan Strategy Implementation Level 3

Strategy Planning Level 4

Critical Work
Implement IT • Conduct audit activities following the IT audit plan and requirements
Functions, Sustainability Management Level 4
audit plans • Analyze IT controls and processes against organizational and industry IT standards
Key Tasks and
• Identify areas of non-compliance to IT standards and potential IT risk
Performance
• Gather evidence to identify root causes of areas of non-compliance
Expectations
• Document evidence and IT audit conclusions

Enhance IT • Provide recommendations to enhance compliance with IT standards and address IT risks identified
compliance and • Develop communication and presentation materials to share IT audit findings and recommendations
risk management • Drive awareness of IT controls across the organization
• Promote best practices and raise organizational awareness on matters relating to governance, risk, and
compliance
• Monitor resolution of identified non-compliance and risks

Continue to next page

176 Philippine Skills Framework Software Development and Security 177

 Skills Maps Skills Maps
Government, Risk, & Compliance Government, Risk, & Compliance

IT Audit Manager Associate

IT Audit Manager
Infrastructure Support Engineer
The IT Audit Manager determines the objectives and potential impact of IT audit plans arising from changes
in the technological landscape and regulations. This individual develops an IT audit plan that complies
with relevant auditing standards. They manage the implementation of IT audit plans and activities, the Functional Skills and Competencies Enabling Skills and Competencies

investigation of non-compliance, and identify risks to determine required changes to structure, policies, Audit and Compliance Level 4-5 Building Inclusivity Advanced

processes, and behaviors. The IT Audit Manager reviews audit findings and assesses the overall state of Budgeting Level 4-5 Communication Advanced

IT governance, compliance, and risks, including evidence for accuracy and comprehensiveness to support Business Performance Management Level 4 Decision Making Advanced

audit conclusions. They review audit reports for comprehensiveness and adherence to relevant reporting Business Risk Management Level 4 Developing People Advanced

standards and develop recommendations to enhance IT compliance and strengthen controls against Data Analytics Level 4 Digital Fluency Advanced

emerging risks. They can also guide team members on the planning and implementation IT audits. Data Governance Level 5 Problem Solving Advanced

IT Governance Level 5 Sense Making Advanced

The IT Audit Manager works in a dynamic environment due to rapid changes in the IT landscape. They IT Standards Level 5 Transdisciplinary Thinking Advanced
are knowledgeable of relevant regulatory requirements and internal auditing standards, particularly in IT Strategy Level 5
technology risk management. Learning and Development Level 5
Skills and
Competencies
Manpower Planning Level 4
The IT Audit Manager is detail-oriented and is passionate about interpreting data to uncover patterns and
Networking Level 4
trends between various sources of information. They can independently drive for the resolution of issues,
Partnership Management Level 4
clearly articulate concepts, and provide advice to the broader audience.
People and Performance Management Level 4

Process Improvement and Optimisation Level 4

Quality Standards Level 4

Critical Work Security Governance Level 4-5

Key Tasks
Functions
Stakeholder Management Level 4
Develop IT audit • Develop objectives and potential impact of IT audit plan arising from changes in the technology landscape and
Strategy Implementation Level 4
plans regulations
• Determine approaches, methodologies, and tools required to measure compliance and risk of IT assets and Strategy Planning Level 4
technologies
• Review workflows and activities in the IT audit plan to propose enhancements Sustainability Management Level 4
• Evaluate existing IT audit plans for relevancy and changes
• Develop an IT audit plan that complies with relevant internal auditing standards

Implement IT • Manage the implementation of IT audit plans

audit plans • Ensure adherence to IT audit standards and procedures during the conduct of audit activities
• Manage the investigation of non-compliance to IT standards and identified IT risks to determine required
changes to structure, policies, processes, and behaviors
• Review audit findings to assess the overall state of IT governance, compliance, and risks
Critical Work • Review evidence for accuracy and comprehensiveness to support IT audit conclusions
Functions, • Manage follow-up reviews to ensure the adequacy and timeliness of corrective actions
Key Tasks and
Performance
Expectations Enhance IT • Develop recommendations to enhance IT compliance, address risks, and strengthen controls against emerging
compliance and risks
risk management • Determine key messages for communication and presentation materials to share IT audit findings and
recommendations
• Advise stakeholders on IT internal controls and security procedures
• Advise employees on IT audit processes and controls
• Provide inputs to the development of training programs for adoption of new processes and practices designed
to mitigate IT risks

Manage people • Manage the budget expenditure and allocation across teams and projects
and organization • Monitor and track the team’s achievements and key performance indicators
• Propose new operational plans, including targeted budgets, work allocations, and staff forecasts
• Acquire, allocate, and optimize the use of resources
• Develop learning roadmaps to support the professional development of the team
• Manage the performance and development process, including providing coaching and development
opportunities to maximize the potential of each individual

Continue to next page

178 Philippine Skills Framework Software Development and Security 179

 Skills Maps Skills Maps
Government, Risk, & Compliance Government, Risk, & Compliance

Head of IT Audit Associate

Head of IT Infrastructure
Audit Support Engineer
The Head of IT Audit develops the organization’s IT audit framework to manage regulatory and operational
risks to safeguard IT assets. This individual defines key objectives and guiding principles for the formulation
of IT risk management programs, as well as procedures for documenting and updating policies, standards, Functional Skills and Competencies Enabling Skills and Competencies

and guidelines relating to the management of IT assets. The Head of IT advises on the development of Audit and Compliance Level 5 Building Inclusivity Advanced

IT audit plans and ensures that audit plans comply with regulatory, operational, and security risks and Budgeting Level 5-6 Communication Advanced

relevant internal auditing standards. They oversee the conduct of audits, respective investigations into Business Performance Management Level 4-5 Decision Making Advanced

non-compliance, and risks identified from audits. The Head of IT overlooks new IT policies, systems, and Business Risk Management Level 4-5 Developing People Advanced

processes necessary for enhancing IT controls and mitigating risks. They consult with and advise senior Data Analytics Level 4-5 Digital Fluency Advanced

leaders regarding internal controls and security procedures, and prepare activity and progress reports Data Governance Level 6 Problem Solving Advanced
relating to the IT audit function. He also guides team members on procedures, technical problems, IT Governance Level 5-6 Sense Making Advanced
priorities, and methods to develop audit capabilities. IT Standards Level 5-6 Transdisciplinary Thinking Advanced

IT Strategy Level 6
The Head of IT works in a dynamic environment due to rapid changes in the IT landscape. They are Learning and Development Level 6
Skills and
knowledgeable of relevant regulatory requirements and internal auditing standards, particularly in the Competencies
Manpower Planning Level 4
area of technology risk management.
Networking Level 5

Partnership Management Level 5

The Head of IT Audit possesses strong leadership and communication abilities and is able to set realistic
People and Performance Management Level 5
goals and implement appropriate plans to guide the team toward achieving those goals. They have a deep
Process Improvement and Optimisation Level 5
understanding of the environment in which systems operate and are able to advise and influence
Quality Standards Level 5
key stakeholders.
Security Governance Level 5-6

Stakeholder Management Level 5

Critical Work Strategy Implementation Level 4

Key Tasks
Functions
Strategy Planning Level 4-5
Establish IT audit • Formulate the organization's IT audit strategy in alignment with the organization’s vision, mission and strategy,
strategy and and regulatory standards Sustainability Management Level 4-5
framework • Develop the organization's IT audit framework to manage operational risks to safeguard IT assets
• Establish key objectives and guiding principles for IT risk management programs
• Develop procedures for documenting and updating technology policies, standards, guidelines, and procedures

Develop IT audit • Advise on the development of IT audit plans

plans • Advise on the approaches, methodologies, and tools for IT audits
• Ensure IT audit plans comply with regulatory requirements and standards
• Review IT audit plan for approval

Critical Work Implement IT • Oversee the conduct of IT audits

Functions, audit plans • Oversee investigations of non-compliance and risks identified from IT audits
Key Tasks and • Review recommendations to improve policies, processes, and practices to determine closure of IT audit issues
Performance • Oversee the implementation of organization-wide risk assessment of IT infrastructure and systems
Expectations • Oversee the development of audit reports for regulatory compliance

Enhance IT • Advise on the development of new IT policies, systems, and processes

compliance and • Act as an internal advisor and subject matter expert to assess and manage IT operations associated risks
risk management • Drive process improvement in areas where controls do not adequately mitigate IT risks
• Lead the development of training programs to ensure adoption of new procedures designed to mitigate IT risks

Manage people • Review operational strategies, policies, and targets across teams and projects
and organization • Develop strategies for resource planning and utilization
• Review the utilization of resources
• Oversee the development of learning roadmaps for teams and functions
• Establish performance indicators to benchmark the effectiveness of learning and development programs
against best practices
• Implement succession planning initiatives for key team positions

Continue to next page

180 Philippine Skills Framework Software Development and Security 181

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Proficiency Levels
FSC Category FSC Title FSC Description

Overview of Functional Skills & Competencies

Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Business Map business requirements to existing

Requirements processes to identify gaps or opportunities SDS- SDS- SDS-
Mapping for possible solutions and evaluate impact BPM1- BPM1- BPM1-
of solutions against requirements to 3007- 1.1 4007- 1.1 5007- 1.1
propose adjustments as needed.

Business Risk Forecast and assess existing and potential

Management IT risks which impact the operation and/
or profitability to the business as well as SDS- SDS- SDS- SDS-
the development and roll out company- BPM1- BPM1- BPM1- BPM1-
wide strategies and processes to mitigate 3008- 1.1 4008- 1.1 5008- 1.1 6008- 1.1
risks, minimize their impact or effectively
manage such business risks.
Proficiency Levels
FSC Category FSC Title FSC Description Change Plan and systematic execution of
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Management processes to facilitate the transition of
Critical Examine, manage and connect issues individuals, teams and organizations
Thinking and ideas from multiple perspectives to SDS- SDS- SDS- to a desired end state in a manner that
identify reasoning in a variety of fields ATH1- ATH1- ATH1- is seamless, sustainable and aligned SDS- SDS- SDS- SDS-
with differing assumptions, contents and 3001- 1.1 4001- 1.1 5001- 1.1 with business objectives. This includes BPM1- BPM1- BPM1- BPM1-
methods. the redirection of resources, business 3009- 1.1 4009- 1.1 5009- 1.1 6009- 1.1
processes, finances and operating models,
Data Extract meaningful patterns and insights SDS- SDS- SDS- SDS- as well as stakeholder engagement to
Analytical Analysis and from data to improve organizational ATH1- ATH1- ATH1- ATH1- facilitate implementation and maximize
Thinking Interpretation performance and decision- making. 2002- 1.1 3002- 1.1 4002- 1.1 5002- 1.1 adoption.

Systems Understand complexity of cause- and- Demand Devise frameworks to assess market SDS- SDS- SDS-
Thinking effect relationships of systems and Analysis dynamics and execute analyses to uncover BPM1- BPM1- BPM1-
SDS- SDS- SDS- demand outlook of products or services. 3010- 1.1 4010- 1.1 5010- 1.1
processes across the organization, as well
ATH1- ATH1- ATH1-
as evaluate systems based on the value-
3003- 1.1 4003- 1.1 5003- 1.1 Disaster Develop and implement internal policies,
creation and contribution to specific
issues. Recovery processes and arrangements to guide
Management and enable the prompt recovery of
Agile Formulate and implement Agile coaching critical IT infrastructure and systems
SDS- SDS- SDS- Business SDS- SDS- SDS-
Coaching frameworks, processes and standards to following a crisis or disaster. This
BPM1- BPM1- BPM1- and Project BPM1- BPM1- BPM1-
foster Agile mindset and practices within includes monitoring the efficiency and
4001- 1.1 5001- 1.1 6001- 1.1 Management 4011- 1.1 5011- 1.1 6011- 1.1
the organization and develop Agile teams. effectiveness of response to significant
incidents or disruptions and reviewing the
Business Organize the business, work activities organization’s disaster recovery plan and
Agility and people in ways that enable the processes.
SDS- SDS- SDS-
organization to readily adapt to changes in
BPM1- BPM1- BPM1- Emerging Monitor and integrate emerging
its internal or external environment, whilst
4002- 1.1 5002- 1.1 6002- 1.1 Technology technology trends and developments,
achieving desired outcomes and delivering
value to customers Synthesis structured data gathering for the
identification of new and emerging SDS- SDS- SDS- SDS-
Business Develop internal infrastructure to ensure technological products, services and BPM1- BPM1- BPM1- BPM1-
Continuity organizational resilience and maintenance techniques. In addition, the performance 3012- 1.1 4012- 1.1 5012- 1.1 6012- 1.1
of the availability, stability and integrity of cost- benefit analysis and evaluation of
of critical systems, processes and their relevance, viability, sustainability and
stakeholders that support and drive key SDS- SDS- SDS- potential value add to the business.
aspects of the business. This includes BPM1- BPM1- BPM1-
the planning, designing and testing 4003- 1.1 5003- 1.1 6003- 1.1 Manpower Estimate and fulfill manpower SDS- SDS- SDS-
contingency plans and setting up of Planning requirements to achieve business goals BPM1- BPM1- BPM1-
internal systems and structures which are and targets. 3013- 1.1 4013- 1.1 5013- 1.1
ready to respond to potential threats and
Business Portfolio Manage systematically the IT investments,
maintain desired levels of continuity.
and Project Management projects, services, and activities within
Management a company, in line with business
Business Analyze data pertaining to the business
Environment landscape and environment, including SDS- SDS- SDS- SDS- objectives and priorities. This involves the
SDS- SDS- SDS-
Analysis competitor- analysis, trends and BPM1- BPM1- BPM1- BPM1- development of a framework to evaluate
BPM1- BPM1- BPM1-
developments in laws and regulations and 2004- 1.1 3004- 1.1 4004- 1.1 5004- 1.1 potential costs and benefits and make key
4014- 1.1 5014- 1.1 6014- 1.1
the impact on the business. decisions about IT investments, internal
allocation and utilization of IT resources
Business Identify and evaluate digitization and and/or assets, and any changes to IT
Innovation innovative business opportunities provided processes or services offered.
SDS- SDS- SDS-
by new advancements in information and
BPM1- BPM1- BPM1- Process Establish systems to discover critical
communication technology to establish SDS- SDS- SDS-
4005- 1.1 5005- 1.1 6005- 1.1 Improvement processes and maximize these processes
new services or businesses to bridge the BPM1- BPM1- BPM1-
physical and digital worlds and to achieve maximum efficiency in
3015- 1.1 4015- 1.1 5015- 1.1
Optimisation accordance with organization procedures.
Business Identify and scope business requirements
Needs and priorities through rigorous
Analysis information gathering and analysis as well
as clarification of the solutions, initiatives SDS- SDS- SDS- SDS-
and programs to enable effective delivery. BPM1- BPM1- BPM1- BPM1-
This also involves the development of 2006- 1.1 3006- 1.1 4006- 1.1 5006- 1.1
a compelling and defensible business
case and the articulation of the potential
impact of the solution to the business.

182 Philippine Skills Framework Software Development and Security 183

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Proficiency Levels Proficiency Levels

FSC Category FSC Title FSC Description FSC Category FSC Title FSC Description
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Product Create and manage a product roadmap, Crisis Manage communications with the media
Management involving the ideating, planning, Commun- and/or relevant stakeholders during SDS- SDS- SDS-
Business
forecasting, marketing, and management ication crises to maintain a positive image of the BMA1- BMA1- BMA1-
Management
of a product or a suite of products and Media organization. 3001- 1.1 4001- 1.1 5001- 1.1
throughout stages of its lifecycle, from its Management
conceptualization to market entrance and SDS- SDS- SDS- SDS-
eventual phasing- out. This includes the BPM1- BPM1- BPM1- BPM1- Behavioral Examine psychological, behavioral,
SDS- SDS- SDS-
creation of a new product idea or concept 3016- 1.1 4016- 1.1 5016- 1.1 6016- 1.1 Business Economics in emotional and social factors to uncover
BST1- BST1- BST1-
and the definition of the product strategy Strategy Design insights on how people behave and make
3001- 1.1 4001- 1.1 5001- 1.1
based on a projection of its potential decisions.
benefits to the customer as well as the
review of product performance against Immersive Define the creative vision and techniques
SDS- SDS-
milestones and targets set. Conceptua- Design for creative immersive experiences and
CON1- CON1-
lisation conceive content designs to be delivered
4001- 1.1 5001- 1.1
Project Assess the business environment and SDS- SDS- through the use of immersive media.
Feasibility organizational capabilities to evaluate and BPM1- BPM1-
Assessment determine the feasibility of a project. 4017- 1.1 5017- 1.1 Content Articulate, proofread and conduct
SDS- SDS- SDS- SDS-
Writing and readability tests on key messages written
Copywriting COP1- COP1- COP1- COP1-
Project Perform planning, organization, Editing using appropriate content ideas and
2001- 1.1 3001- 1.1 4001- 1.1 5001- 1.1
Management monitoring, and control of all aspects of writing styles.
an IT program and the strategic utilization
of resources to achieve the objectives Compliance Design and deliver training materials on
SDS- SDS- SDS- SDS- Corporate SDS- SDS- SDS- SDS- SDS-
within the agreed timelines, costs, and with Legal regulatory compliance topics to spread
BPM1- BPM1- BPM1- BPM1- Governance and CGP1- CGP1- CGP1- CGP1- CGP1-
performance expectations. In addition, Regulations awareness and encourage adoption of a
3018- 1.1 4018- 1.1 5018- 1.1 6018- 1.1 Policies 1001- 1.1 3001- 1.1 4001- 1.1 5001- 1.1 6001- 1.1
the identification, coordination, and compliance mindset and behaviors.
management of project interdependencies,
Business Empathetic Apply and drive empathetic- centered
ensuring alignment with and achievement
and Project Design design thinking to better understand users’ SDS- SDS- SDS-
of business objectives.
Management Creativity feelings and perceptions towards products CRE1- CRE1- CRE1-
Strategy Develop organizational strategies and and services, as well as the emotional tone 3001- 1.1 4001- 1.1 5001- 1.1
Planning policies by analyzing the impact of SDS- SDS- SDS- of creative design work.
internal and external influencing factors BPM1- BPM1- BPM1-
and seeking consultation from relevant 4019- 1.1 5019- 1.1 6019- 1.1 Aesthetic Imagine and develop novel, relevant and
stakeholders. and Design appropriate aesthetics to engage and SDS- SDS- SDS-
Sensibility evoke accurate and appropriate emotional DES1- DES1- DES1-
Sustainability Plan, develop and roll out of an and sensorial responses from target 3001- 1.1 4001- 1.1 5001- 1.1
Management organization- wide sustainability audiences.
Design
strategy. This includes the assessment
of the organization’s utilization and/ Cultural Develop an appreciation and thorough
SDS- SDS- SDS-
or consumption of energy and other Sensitivity for understanding of intended target
DES1- DES1- DES1-
resources, vis a-vis the availability Design audiences’ cultures to reflect consideration
3002- 1.1 4002- 1.1 5002- 1.1
and stability of supply sources and SDS- SDS- SDS- to cultural sensitivities in design.
external best practices and standards in BPM1- BPM1- BPM1-
Data Design Specify and create a data structure or
sustainability. This also includes the on- 4020- 1.1 5020- 1.1 6020- 1.1
database model, including the setting
going monitoring and tracking of energy
of various parameters or fields that can
and/or resource- consumption over time,
be modified to suit different structured SDS- SDS- SDS-
to identify impact on the organization’s
or unstructured data requirements, DAR1- DAR1- DAR1-
internal and external environment as well
the design of data flow, as well as 3001- 1.1 4001- 1.1 5001- 1.1
as potential improvements in energy- or
the development of mechanisms for
resource- efficiency.
maintenance, storage and retrieval of data
Business Conduct negotiations to establish win-win SDS- SDS- SDS- SDS- based on the business requirements.
Negotiation outcomes for the organization. BDE1- BDE1- BDE1- BDE1-
Design Manage design thinking methodologies
3001- 1.1 4001- 1.1 5001- 1.1 6001- 1.1
Thinking and processes to solve specific
SDS- SDS- SDS- SDS-
Business Perform required tasks to prepare Practice challenges for the organization, and
DAR1- DAR1- DAR1- DAR1-
Presentation and present information in various SDS- SDS- SDS- guide stakeholders through the phases
3002- 1.1 4002- 1.1 5002- 1.1 6002- 1.1
Delivery business settings involving preparation, BDE1- BDE1- BDE1- of inspiration, empathy, ideation and
understanding of audience, delivery and 3002- 1.1 4002- 1.1 5002- 1.1 implementation.
tailoring of messages to be conveyed.
Design and Embedded Implement control systems to perform SDS- SDS- SDS-
Data Analytics Implementing data analytics within the Architecture Systems predefined tasks and also real- time DAR1- DAR1- DAR1-
Business organization to generate business insights Integration monitoring for the real world. 3003- 1.1 4003- 1.1 5003- 1.1
SDS- SDS- SDS- SDS-
Development and intelligence through the use of
BDE1- BDE1- BDE1- BDE1- Embedded Design and set up interface and
statistical and computational techniques SDS- SDS-
2003- 1.1 3003- 1.1 4003- 1.1 5003- 1.1 Systems interconnections from or among sensors,
and tools, algorithms, predictive data DAR1- DAR1-
Interface through a network, to a main location, to
modelling and data visualization. 4004- 1.1 5004- 1.1
Design enable transmission of information.
Networking Identifying, evaluating, and strategizing to SDS- SDS- SDS-
Enterprise Operationalize a business strategy on the
seize new business opportunities to grow BDE1- BDE1- BDE1-
Architecture planning and development of business
the organization’s business operations. 3004- 1.1 4004- 1.1 5004- 1.1
structures and models to facilitate the
Innovation Manage organization’s ability to respond “SDS- evolution of a business to its desired
Business SDS- SDS- SDS-
Management to internal and external opportunities by SDS- SDS- SDS- BDS1- future state. This involves the review and
Development DAR1- DAR1- DAR1-
using creativity to introduce new ideas, BDS1- BDS1- BDS1- 6001- 1.1 prioritization of market trends, evaluation
and Strategy 4005- 1.1 5005- 1.1 6005- 1.1
processes and products. 3001- 1.1 4001- 1.1 5001- 1.1 of alternative strategies, as well as the
Management strategic evaluation and utilization of
“
enterprise capability and technology to
Budgeting Preparing organizational budgets to support business requirements.
SDS- SDS- SDS- SDS-
Business support short- and long- term business
BFI1- BFI1- BFI1- BFI1-
Finance plans through forecasting, allocation and
3001- 1.1 4001- 1.1 5001- 1.1 6001- 1.1
financial policy setting.

184 Philippine Skills Framework Software Development and Security 185

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Proficiency Levels Proficiency Levels

FSC Category FSC Title FSC Description FSC Category FSC Title FSC Description
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Infrastructure Establish design policies and principles Design Build preliminary ideas on innovative
SDS- SDS- SDS-
Design covering elements of connectivity, Design and Concepts design concepts and different ways to
DIL1- DIL1- DIL1-
capacity, security, access, interfacing as Illustration Generation address needs and opportunities of target
SDS- SDS- SDS- 3001- 1.1 4001- 1.1 5001- 1.1
well as the translation of that into the stakeholders.
DAR1- DAR1- DAR1-
specifications, outline and design of IT
3006- 1.1 4006- 1.1 5006- 1.1 Content Brainstorm, ideate and utilize writing SDS- SDS- SDS- SDS-
infrastructure within the organization, Design
in order to support the business Development strategies and plans to maximize user DCO1- DCO1- DCO1- DCO1-
Communication
requirements. and Strategy engagement. 3001- 1.1 4001- 1.1 5001- 1.1 6001- 1.1

Narrative Develop the flow of the content by Agile Software Plan and implement Agile methodology
Design in designing narrative elements within SDS- SDS- SDS- SDS- Development and the use of adaptive and iterative
Product product development and at the product DAR1- DAR1- DAR1- DAR1- methods and techniques in the software SDS- SDS- SDS- SDS-
Development launch stages to create an engaging 2007- 1.1 3007- 1.1 4007- 1.1 5007- 1.1 development lifecycle to account for DIM1- DIM1- DIM1- DIM1-
audience experience. continuous evolution, development, and 3001- 1.1 4001- 1.1 5001- 1.1 6001- 1.1
deployment to enable seamless delivery of
Organizational Develop and facilitate the implementation the application to the end user
SDS- SDS- SDS-
Design of organizational design to ensure
DAR1- DAR1- DAR1- Applications Develop applications based on the
its effectiveness and alignment with
4008- 1.1 5008- 1.1 6008- 1.1 Development design specifications; encompassing
stakeholders’ priorities.
coding, testing, debugging, documenting
Security Design security architectures and controls; and reviewing and/or refining it across
Architecture either embedding of security principles the application development stages in
into the design of architectures to mitigate accordance with defined standards for
the risks posed by new technologies and SDS- SDS- SDS- development and security. The complexity
business practices, or the actual design DAR1- DAR1- DAR1- of the application may range from a basic SDS- SDS- SDS-
and specification of implementable 3009- 1.1 4009- 1.1 5009- 1.1 application to a context- aware and/ DIM1- DIM1- DIM1-
security components, along with the or augmented reality application that 3002- 1.1 4002- 1.1 5002- 1.1
accompanying control measures, to meet incorporates predictive behavior analytics,
defined business security needs. geo- spatial capabilities and other
appropriate algorithms. The technical
Software Create and refine the overall plan for the skill includes the analysis and possibly
Design design of software, including the design the reuse, improvement, reconfiguration,
of functional specifications starting from addition or integration of existing and/or
the defined business requirements as well new application components.
as the consideration and incorporation
SDS- SDS- SDS- SDS-
of various controls, functionality and Applications Integrate data or functions from one
DAR1- DAR1- DAR1- DAR1-
interoperability of different elements Integration application program with that of
3010- 1.1 4010- 1.1 5010- 1.1 6010- 1.1
into a design blueprint or model which another application program - involves
describes the overall architecture in development of an integration plan, SDS- SDS- SDS-
hardware, software, databases, and third programming and the identification and DIM1- DIM1- DIM1-
party frameworks that the software will use utilization of appropriate middleware to 3003- 1.1 4003- 1.1 5003- 1.1
Design and
or interact with. optimize the connectivity and performance
Architecture
of disparate applications across target
Solution Design or refine a solution blueprint or environments.
Architechture structure to guide the development of IT Development
solutions in hardware, software, processes and Cloud Implement cloud solutions to enhance SDS- SDS- SDS- SDS-
or related components, to meet current Implementation Computing business performance and security of IT DIM1- DIM1- DIM1- DIM1-
and future business needs. The solution SDS- SDS- SDS- systems. 3004- 1.1 4004- 1.1 5004- 1.1 6004- 1.1
architecture developed may lead to DAR1- DAR1- DAR1-
broad or specific changes to IT services, 4011- 1.1 5011- 1.1 6011- 1.1 Configuration Track systematically and manage changes
operating models and processes, and Tracking and revisions in software projects to SDS- SDS- SDS- SDS-
should provide a framework to guide ensure that all changes are accounted for DIM1- DIM1- DIM1- DIM1-
the development and modification of and to protect assets against unauthorized 1005- 1.1 2005- 1.1 3005- 1.1 4005- 1.1
solutions. change, diversion and inappropriate use

Systems Design systems to meet specified business Continuous Manage the planning, building, testing and
Design and user requirements that are compatible SDS- SDS- SDS- Integration integration of codes, and deployment of SDS- SDS- SDS-
with established system architectures, as DAR1- DAR1- DAR1- and software changes and updates into a live DIM1- DIM1- DIM1-
well as organizational and performance 4012- 1.1 5012- 1.1 6012- 1.1 Continuous environment. 3006- 1.1 4006- 1.1 5006- 1.1
standards. Deployment

User Conceptualise, project and make Control Develop capabilities in areas of

Experience enhancement of the user’s interaction System communications and remote operations SDS- SDS- SDS-
(UX) Design and engagement with an IT product and/ Programming by programming logic circuits and erasable DIM1- DIM1- DIM1-
or service based on a robust analysis programmable read- only memory for 2007- 1.1 3007- 1.1 4007- 1.1
and understanding of the product and/ ships, rigs and/or conversions.
or service’s performance vis- a- vis the SDS- SDS- SDS- SDS-
user’s desired experience and outcomes. DAR1- DAR1- DAR1- DAR1- Data Develop and implement efficient and
This involves creating wire frames to 2013- 1.1 3013- 1.1 4013- 1.1 5013- 1.1 Engineering stable processes to collect, store, extract,
adequately guide and inform subsequent transform, load and integrate data at
planning and development processes, and various stages in the data pipeline. This SDS- SDS- SDS- SDS-
making enhancements to optimize the also involves processing varying amounts DIM1- DIM1- DIM1- DIM1-
user’s experience of the product and/or of data from a variety of sources and 2008- 1.1 3008- 1.1 4008- 1.1 5008- 1.1
service. preparing data in a structure that is easily
accessed and analyzed according to
User Interface Design user interfaces for machines and business requirements.
(UI) Design software, incorporating visual, technical
and functional elements that facilitate Embedded Program an embedded system using
SDS- SDS- SDS- Systems permitted programming interfaces SDS- SDS-
ease of access, understanding and usage.
DAR1- DAR1- DAR1- Programming provided by the system to support DIM1- DIM1-
This would involve adding, removing,
3014- 1.1 4014- 1.1 5014- 1.1 creation of devices that do not operate on 4009- 1.1 5009- 1.1
modifying or enhancing elements to make
the user’s interaction with the product as traditional operating systems.
seamless as possible.

186 Philippine Skills Framework Software Development and Security 187

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Proficiency Levels Proficiency Levels

FSC Category FSC Title FSC Description FSC Category FSC Title FSC Description
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Infrastructure Set up, deploy and decommission Test Planning Develop a test strategy and systematic
Deployment infrastructure components and associated test procedures to verify and ensure that
equipment in accordance to a set plan a product, system or technical solution
and established safety and/or quality meets its design specifications as well
procedures. This includes the assessment as the performance, load and volume
SDS- SDS- SDS- SDS-
and preparation of appropriate site levels set out. This includes the ability to SDS- SDS- SDS- SDS-
DIM1- DIM1- DIM1- DIM1-
locations, infrastructure, the development define when different requirements will DIM1- DIM1- DIM1- DIM1-
1010- 1.1 2010- 1.1 3010- 1.1 4010- 1.1
of an installation plan, layout at the be verified across the product life stages, 2020- 1.1 3020- 1.1 4020- 1.1 5020- 1.1
site, the testing of on-site systems, the tools used to perform the test, the
infrastructure components, equipment data and/or resources needed to conduct
and the correction of issues and/or the tests and testware in test cases,
malfunctions. Development test scripts, test reports and test plans
and required.
Network Configure network hardware and software Implementation
Configuration components according to organizational User Testing Conduct and manage user tests to validate
SDS- SDS- SDS-
guidelines and technical requirements. and Usability the feasibility of design, evaluate its
DIM1- DIM1- DIM1-
This includes the implementation and SDS- SDS- SDS- Testing functionality and ease of use as part of a
3021- 1.1 4021- 1.1 5021- 1.1
configuration of multiple servers, network DIM1- DIM1- DIM1- user- centred design process.
devices, and network management tools as 2011- 1.1 3011- 1.1 4011- 1.1
well as the management of user network Data Implement contemporary techniques,
access to ensure stable and reliable Visualisation dynamic visual displays with illustrative
SDS- SDS- SDS-
network operations. and interactive graphics to present
DIM1- DIM1- DIM1-
patterns, trends, analytical insights from
3022- 1.1 4022- 1.1 5022- 1.1
Network Design and configure network systems data or new concepts in a strategic manner
Security to ensure the integrity of network SDS- SDS- SDS- for the intended audience.
infrastructure through the use of DIM1- DIM1- DIM1-
appropriate protection, detection, and 3012- 1.1 4012- 1.1 5012- 1.1 Digital Use forensic technologies in the delivery of SDS- SDS- SDS-
response mechanisms. Forensics forensic services. DDM1- DDM1- DDM1-
3001- 1.1 4001- 1.1 5001- 1.1
Quality Apply quality standards to review
Assurance performance through the planning and Infocomm Develop awareness of various risks related SDS- SDS- SDS-
conduct of quality assurance audits to Digital and Data Security and to Infocomm Technology (IT), information DDM1- DDM1- DDM1-
SDS- SDS- SDS- Management Data Privacy security and data privacy. 3002- 1.1 4002- 1.1 5002- 1.1
ensure that quality expectations are
DIM1- DIM1- DIM1-
upheld. This includes the analysis of
3013- 1.1 4013- 1.1 5013- 1.1 Programming Develop technical capabilities to
quality audit results and setting of follow- SDS- SDS- SDS-
up actions to improve or enhance the and Coding understand, design and write instructions
DDM1- DDM1- DDM1-
quality of products, services or processes. to be processed by computers as software
2003- 1.1 3003- 1.1 4003- 1.1
programmes to achieve desired outcomes.
Research Research on a concept or idea to provide SDS- SDS- SDS-
Development inputs for content development. DIM1- DIM1- DIM1- User Interface Design and deploy consistent customer
and 3014- 1.1 4014- 1.1 5014- 1.1 and User experience-led interface and visual SDS- SDS- SDS- SDS-
Digital Interface
Implementation Experience assets that allow for a seamless retail DIO1- DIO1- DIO1- DIO1-
Optimisation
Security Conduct threat modeling, vulnerability (UI/UX) experience to boost customer retention 2001- 1.1 3001- 1.1 4001- 1.1 5001- 1.1
Assessment assessment and penetration testing to Optimisation and conversion.
and Testing reveal vulnerabilities or lapses in the SDS- SDS- SDS- SDS-
existing systems or security mechanisms DIM1- DIM1- DIM1- DIM1- Business Implement organizational performance
and evaluate the extent to which systems 2015- 1.1 3015- 1.1 4015- 1.1 5015- 1.1 Performance systems to meet business plans and SDS- SDS- SDS- SDS-
are able to protect the organization’s data Management objectives by establishing performance GMA1- GMA1- GMA1- GMA1-
and maintain functionality as intended. indicators, tracking progress and 3001- 1.1 4001- 1.1 5001- 1.1 6001- 1.1
addressing gaps.
Security Develop and manage security solutions,
Program products and services through technology Continuous Apply continuous improvement strategies SDS- SDS- SDS- SDS-
General
Management innovation, experimentation and Improvement to improve products, services or processes GMA1- GMA1- GMA1- GMA1-
SDS- SDS- SDS- Management
collaboration. This includes security across the organization. 2002- 1.1 3002- 1.1 4002- 1.1 5002- 1.1
DIM1- DIM1- DIM1-
programme planning, developing and
3016- 1.1 4016- 1.1 5016- 1.1 Vendor Manage vendor relationships by ensuring
testing new security capabilities and
implementing security technologies and Management performance as per contracts, operations SDS- SDS- SDS-
programmes. within standards established by the GMA1- GMA1- GMA1-
organization such as adherence to safety, 3003- 1.1 4003- 1.1 5003- 1.1
Software Configure software products and apply security, and compliance standards.
Configuration scripts and automation tools to integrate
and deploy software releases to various SDS- SDS- SDS- IT Standards Develop and review of standard operating
platforms and operating environments. DIM1- DIM1- DIM1- procedures as well as service expectations
This includes subsequent modifications to 2017- 1.1 3017- 1.1 4017- 1.1 for IT- related activities and processes.
software configuration, based on outcomes This includes the provision of clear SDS- SDS- SDS-
Governance and
of systems and/or configuration tests. guidelines for the organization to carry GCO1- GCO1- GCO1-
Compliance
out IT- related tasks in a manner that is 4001- 1.1 5001- 1.1 6001- 1.1
Software Assess and test the overall effectiveness effective, efficient and consistent with the
Testing and performance of an application, SDS- SDS- SDS- IT service standards and quality standards
involving the setting up of suitable testing DIM1- DIM1- DIM1- of the organization.
conditions, definition of test cases and/or 2018- 1.1 3018- 1.1 4018- 1.1
technical criteria. Industry Research industry trends, evaluate their
SDS- SDS- SDS- SDS-
Industry Knowledge, impact, apply findings for improvement,
IDE1- IDE1- IDE1- IDE1-
System Develop and implement a roadmap and Development Research and and drive identification of new trends for
3001- 1.1 4001- 1.1 5001- 1.1 6001- 1.1
Integration specific integration solutions to facilitate Analysis future implications.
integration of various ICT components
SDS- SDS- SDS- SDS- Cybersecurity Understand, develop and apply
and optimize interoperability of systems
DIM1- DIM1- DIM1- DIM1- Information cybersecurity policies and procedures to SDS- SDS- SDS-
and their interfaces. This includes the
3019- 1.1 4019- 1.1 5019- 1.1 6019- 1.1 Technology ensure protection against cybersecurity ITM1- ITM1- ITM1-
integration of various architectural
components such as networks, servers, Management risks and vulnerabilities, and to respond to 3001- 1.1 4001- 1.1 5001- 1.1
system platforms and their interfaces. cybersecurity breaches.

188 Philippine Skills Framework Software Development and Security 189

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Proficiency Levels Proficiency Levels

FSC Category FSC Title FSC Description FSC Category FSC Title FSC Description
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Training, Deliver competency- based- on- the- job Infrastructure Provide services to end users by
Learning and SDS- SDS- SDS-
Coaching and training, coaching and assessment in line Support systematically identifying, classifying
Development LDM1- LDM1- LDM1-
Assessment with the processes and procedures of the and troubleshooting technical issues
Management 3001- 1.1 4001- 1.1 5001- 1.1
Management learning and development framework. and incidents that disrupt and impact
their day- to- day business activities,
Customer Devise customer behavior analysis tools SDS- SDS- SDS- SDS-
SDS- SDS- SDS- SDS- within a specified timeframe. This also
Market Behavior and approaches and perform analysis OUS1- OUS1- OUS1- OUS1-
MIN1- MIN1- MIN1- MIN1- includes implementing an end- to-
Intelligence Analysis on information pertaining to customer 1007- 1.1 2007- 1.1 3007- 1.1 4007- 1.1
2001- 1.1 3001- 1.1 4001- 1.1 5001- 1.1 end problem management process to
behaviors. analyze underlying problems, advising
on infrastructure related upgrades and
Customisation Customize and localize media content to improvements and developing user guides
Media and ensure alignment to audience preferences SDS- SDS- SDS- and training materials.
Technology and Localisation and social and cultural norms of the target MTO1- MTO1- MTO1-
Operations market to maximize the reach, appeal and 3001- 1.1 4001- 1.1 5001- 1.1 IT Asset Manage, optimize and protect the
commercial value of the content. Management organization’s IT assets. This includes
the timely purchase, deployment,
Applications Provide ongoing technical support and categorisation, maintenance and phase
Support and improvements to users of applications. SDS- SDS- SDS-
out of IT assets within the organization in
Enhancement This includes technical guidance and OUS1- OUS1- OUS1-
a way that optimizes business value. Also
assistance related to the installation SDS- SDS- SDS- SDS- 2008- 1.1 3008- 1.1 4008- 1.1
includes development and implementation
and maintenance of applications, fixing OUS1- OUS1- OUS1- OUS1- of procedures to guide the proper
and resolution of application problems 1001- 1.1 2001- 1.1 3001- 1.1 4001- 1.1 handling, usage and storage of IT assets to
or disruptions, and response to change limit potential business or legal risks.
requests that will enhance the operations
and usage of an application. Network Ad- Monitor the network to provide for
ministration optimum levels of network performance
Cyber and Detect and report cyber and data- related and and minimization of downtime. This
Data Breach incidents, identify affected systems SDS- SDS- SDS- SDS- SDS- Maintenance includes detection, isolation, recovery, SDS- SDS- SDS- SDS-
Incident and user groups, trigger alerts and OUS1- OUS1- OUS1- OUS1- OUS1- and limitation of the impact of failures OUS1- OUS1- OUS1- OUS1-
Management announcements to relevant stakeholders 2002- 1.1 3002- 1.1 4002- 1.1 5002- 1.1 6002- 1.1 on the network as well as provision of 1009- 1.1 2009- 1.1 3009- 1.1 4009- 1.1
and efficient resolution of the situation. support to system users through ongoing
maintenance information sharing and
Cyber Develop and manage a digital forensic training.
Forensics investigation and reporting plan which
specifies the tools, methods, procedures Performance Evaluate and optimize network, system,
SDS- SDS- SDS- SDS- SDS-
and practices to be used. This includes Management and/or software performance against user
OUS1- OUS1- OUS1- OUS1- OUS1-
the collection, analysis and preservation and business requirements. This involves
2003- 1.1 3003- 1.1 4003- 1.1 5003- 1.1 6003- 1.1
of digital evidence in line with standard the introduction and utilization of new
procedures and reporting of findings for Operations and SDS- SDS- SDS-
tools and mechanisms to gather, analyze,
legal proceedings. User Support OUS1- OUS1- OUS1-
and fully optimize performance data. This
4010- 1.1 5010- 1.1 6010- 1.1
also includes the initiation of controls,
Data Center Manage and maintain data center modifications, and new investments to
Operations and
Facilities resources, facilities and/or physical enhance the end- to- end performance of
User Support
Management infrastructure to ensure smooth, stable ICT components, systems, and services.
and sustainable operations within data
centers. This includes monitoring and Problem Manage the lifecycle of problems to
managing energy supply requirements, Management prevent problems and incidents from SDS- SDS- SDS-
availability and consumption, ensuring SDS- SDS- SDS- SDS- occurring, eliminate recurring incidents, OUS1- OUS1- OUS1-
the necessary resources are in place OUS1- OUS1- OUS1- OUS1- and minimize the impact of unavoidable 3011- 1.1 4011- 1.1 5011- 1.1
to support a stable power supply and 2004- 1.1 3004- 1.1 4004- 1.1 5004- 1.1 incidents.
day- to- day management of data center
equipment. This involves the management Security Ad- Administer, configure and update of
of the physical environment / conditions ministration security programs and mechanisms,
within the data center and implementation including the application of system
of security measures to safeguard the patches to ensure that enterprise assets SDS- SDS- SDS-
integrity of the data center. are adequately protected against threats. OUS1- OUS1- OUS1-
This also includes the authorisation, 2012- 1.1 3012- 1.1 4012- 1.1
Data Migration Plan and perform activities to migrate data SDS- SDS- management and monitoring of access
between computer storage types or file OUS1- OUS1- control permissions and/or rights to
formats. 3005- 1.1 4005- 1.1 various IT facilities.
Database Perform Installation, coordination and Security Drive security education and awareness in
Admi- upgrading of databases and database Education and an organization by providing advice and
inistration servers, performance monitoring and Awareness guidance on potential risks, mitigation
SDS- SDS- SDS- SDS- SDS- SDS- SDS-
troubleshooting. This includes monitoring strategies and best practices. This includes
OUS1- OUS1- OUS1- OUS1- OUS1- OUS1- OUS1-
user access to database and optimization development of communication strategies
2006- 1.1 3006- 1.1 4006- 1.1 5006- 1.1 3013- 1.1 4013- 1.1 5013- 1.1
of database performance, planning for and training materials to ensure employee
backup and recovery, archived data adoption and adherence to security
maintenance and reporting. policies and standards.

Threat Enable and conduct analysis of malicious

Analysis and threats, to examine their characteristics,
Defense behaviors, capabilities, intent and SDS- SDS- SDS- SDS-
interactions with the environment as OUS1- OUS1- OUS1- OUS1-
well as the development of defense and 3014- 1.1 4014- 1.1 5014- 1.1 6014- 1.1
mitigation strategies and techniques to
effectively combat such threats.

190 Philippine Skills Framework Software Development and Security 191

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Proficiency Levels Proficiency Levels

FSC Category FSC Title FSC Description FSC Category FSC Title FSC Description
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Threat and Manage cyber threats and system SDS- SDS- SDS- IT Governance Set and monitor IT infrastructure,
Vulnerability vulnerabilities to minimize cyber risks. OUS1- OUS1- OUS1- information, digital services and
Management 2015- 1.1 3015- 1.1 4015- 1.1 associated technology. This involves
developing policies and practices to
Threat Monitor intelligence-gathering and govern the organization’s approach SDS- SDS- SDS-
Operations and
Intelligence anticipate potential threats to an ICT toward handling and using IT products and RMG1- RMG1- RMG1-
User Support
and Detection system proactively. This involves the pre- SDS- SDS- SDS- SDS- SDS- services in order to ensure conformance 4006- 1.1 5006- 1.1 6006- 1.1
emptive analysis of potential perpetrators, OUS1- OUS1- OUS1- OUS1- OUS1- with regulations and accountability in
anomalous activities and evidence- based 2016- 1.1 3016- 1.1 4016- 1.1 5016- 1.1 6016- 1.1 decision making in alignment with the
knowledge and inferences on perpetrators’ business strategic plans and service
motivations and tactics. standards.

Learning and Manage employees’ learning and Product Risk Perform assessment of risks through SDS- SDS- SDS-
SDS- SDS- SDS-
Development development activities to maximize Assessment understanding the product development RMG1- RMG1- RMG1-
PDE1- PDE1- PDE1-
employee potential and capabilities to lifecycle. 4007- 1.1 5007- 1.1 6007- 1.1
4001- 1.1 5001- 1.1 6001- 1.1
contribute to the organization.
Risk
Quality Develop, review and communicate clear,
People and Establish organization- wide performance Management,
Standards quality expectations and standards within
Performance management strategies to facilitate Governance
People SDS- SDS- SDS- an organization that are aligned to the
Management performance management, including and Regulatory SDS- SDS- SDS-
Development PDE1- PDE1- PDE1- company’s values and business objectives.
identification of key performance Compliance RMG1- RMG1- RMG1-
3002- 1.1 4002- 1.1 5002- 1.1 This encompasses the setting and
indicators and employee performance 4008- 1.1 5008- 1.1 6008- 1.1
implementation of quality expectations for
assessment. IT products and services delivered to both
internal or external clients.
Research and Optimizing manufacturing processes, SDS- SDS- SDS-
Development material developments and development PDE1- PDE1- PDE1- Regulatory Provide advice to business and
of new product lines. 4003- 1.1 5003- 1.1 6003- 1.1 SDS- SDS- SDS-
and Legal management stakeholders on regulatory
RMG1- RMG1- RMG1-
Advisory compliance and legal matters related to
Product Manage new product design and 3009- 1.1 4009- 1.1 5009- 1.1
support business decision making.
Research and Design and development from Research and SDS- SDS- SDS-
Development Development Development (R&D), including initial RDM1- RDM1- RDM1- Security Develop and disseminate corporate
Management product design concepts, small batch 4001- 1.1 5001- 1.1 6001- 1.1 Governance security policies, frameworks and
piloting, market testing and evaluation. SDS- SDS- SDS-
guidelines to ensure that day- to- day
RMG1- RMG1- RMG1-
business operations guard or are well
Artificial Establish and drive Artificial Intelligence 4010- 1.1 5010- 1.1 6010- 1.1
SDS- SDS- SDS- SDS- SDS- protected against risks, threats and
Intelligence Ethics and Governance frameworks to vulnerabilities
RMG1- RMG1- RMG1- RMG1- RMG1-
Ethics and ensure compliance, manage risks and
2001- 1.1 3001- 1.1 4001- 1.1 5001- 1.1 6001- 1.1
Governance commercial benefits in product design. Business Explore and establish strategic business
Development opportunities for the organization and
Audit and Develop compliance processes and audit translate market research and/or analysis
Compliance strategy for the organization to review into viable leads. This would encompass
adherence to statutory regulatory and identification of new markets and SDS- SDS- SDS- SDS-
standards. Assessment and enhancement potential customers, active generation SMA1- SMA1- SMA1- SMA1-
SDS- SDS- SDS-
of the thoroughness of compliance and/or and pursuit of leads and commercial 3001- 1.1 4001- 1.1 5001- 1.1 6001- 1.1
RMG1- RMG1- RMG1-
governance processes and organization’s opportunities, regular engagement with
3002- 1.1 4002- 1.1 5002- 1.1
internal controls to align with changing relevant industries to introduce and
compliance standards. This also includes promote the organization’s IT products,
the actual conduct and/or performance of services or offerings.
audit activities.
Customer Develop and implement a cohesive end-
Cyber Risk Develop cyber risk assessment and Experience to- end customer journey and experience SDS- SDS- SDS- SDS-
Management treatment techniques that can effectively Management to engage a population of customers with SMA1- SMA1- SMA1- SMA1-
Risk pre- empt and identify significant security changing profiles, demands and buying 2002- 1.1 3002- 1.1 4002- 1.1 5002- 1.1
Management, loopholes and weaknesses, demonstration patterns.
Governance of the business risks associated with Sales and
SDS- SDS- SDS- Marketing
and Regulatory these loopholes and provision of risk Market Plan and conduct marketing and digital
RMG1- RMG1- RMG1-
Compliance treatment and prioritization strategies Research research and analysis to uncover market,
4003- 1.1 5003- 1.1 6003- 1.1
to effectively address the cyber- related customer and competitor trends in order SDS- SDS- SDS- SDS-
risks, threats and vulnerabilities identified to extract useful business insights. This SMA1- SMA1- SMA1- SMA1-
to ensure appropriate levels of protection, also includes the evaluation of marketing 2003- 1.1 3003- 1.1 4003- 1.1 5003- 1.1
confidentiality, integrity and privacy in activity effectiveness and development of
alignment with the security framework. ways to optimize marketing efforts.

Data Ethics Apply legal and ethical principles in the SDS- SDS- SDS- SDS- Market Trend Devise the framework, manage and
collection, use, storage and disposal of RMG1- RMG1- RMG1- RMG1- Analysis conduct the situational analysis SDS- SDS- SDS- SDS-
data. 3004- 1.1 4004- 1.1 5004- 1.1 6004- 1.1 process to uncover market trends and SMA1- SMA1- SMA1- SMA1-
industry developments to identify new 2004- 1.1 3004- 1.1 4004- 1.1 5004- 1.1
Data Develop and implement guidelines, laws, opportunities.
Governance and regulations across the organization
for the handling of data at various stages Pricing Develop an effective and agile pricing SDS- SDS- SDS-
SDS- SDS- SDS-
in its lifecycle as well as the provision Strategy strategy for IT products and services based SMA1- SMA1- SMA1-
RMG1- RMG1- RMG1-
of advice on proper data handling and on a range of internal and external factors. 3005- 1.1 4005- 1.1 5005- 1.1
4005- 1.1 5005- 1.1 6005- 1.1
resolution of data breaches in a range of
complex, ambiguous or multi- faceted Creative Convey stories, ideas or concepts in a SDS- SDS- SDS-
Script and Story
contexts. Storytelling compelling and engaging manner through SSD1- SSD1- SSD1-
Development
creative mediums. 3001- 1.1 4001- 1.1 5001- 1.1

Security Manage operations that comply with the SDS- SDS- SDS- SDS-
Security
Operation relevant legal requirements in the security SOP1- SOP1- SOP1- SOP1-
Operations
Compliance industry. 1001- 1.1 2001- 1.1 3001- 1.1 4001- 1.1

192 Philippine Skills Framework Software Development and Security 193

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Proficiency Levels Proficiency Levels

FSC Category FSC Title FSC Description FSC Category FSC Title FSC Description
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 1 Level 2 Level 3 Level 4 Level 5 Level 6

Security Establish procedures for gathering, Security Establish the organization’s security
SDS- SDS- SDS-
Security Risk Threat analyzing and interpreting information Strategy vision, strategy and initiatives to ensure
SRM1- SRM1- SRM1-
Management Research about security threats and present findings adequate protection of assets. This
4001- 1.1 5001- 1.1 6001- 1.1
to relevant stakeholders. involves the planning, implementation
SDS- SDS- SDS-
and review of enterprise- wide security
Security Obtain and record surveillance information SPI1- SPI1- SPI1-
Security SDS- SDS- SDS- SDS- controls which includes policies, processes,
Surveillance accurately using appropriate surveillance 4004- 1.1 5004- 1.1 6004- 1.1
Technology STM1- STM1- STM1- STM1- physical infrastructure, software and
Management equipment in accordance with relevant hardware functions to govern and preserve
Management 1001- 1.1 2001- 1.1 3001- 1.1 4001- 1.1
legal and organizational requirements. the privacy, security and confidentiality of
the organization’s information and assets.
Contract Formalize contracts and/or service level
Management agreements with providers of products and Strategy Execute and implement operational and SDS- SDS-
services including measure and manage Imple- tactical- level action plans in alignment SPI1- SPI1-
SDS- SDS- SDS-
supplier performance and fulfillment of Strategy mentation with the organization’s business strategies. 3005- 1.1 4005- 1.1
SCM1- SCM1- SCM1-
agreed- upon service level agreements. Planning and
3001- 1.1 4001- 1.1 5001- 1.1
This includes resolution of contractual Implementation Data Strategy Develop a robust and coherent data
issues and maintenance of vendor and/or strategy and support architectures,
provider relationships. policies, practices and procedures that
enable the organization to manage and
Partnership Build cooperative partnerships with inter- utilise data in an effective manner. This
Management organizational and external stakeholders includes introduction of innovative ways
and leveraging of relations to meet SDS- SDS- SDS-
SDS- SDS- SDS- SDS- of organizing, managing and integrating
organizational objectives. This includes SPI1- SPI1- SPI1-
SCM1- SCM1- SCM1- SCM1- the data of the organization to ensure
coordination and strategizing with internal 4006- 1.1 5006- 1.1 6006- 1.1
3002- 1.1 4002- 1.1 5002- 1.1 6002- 1.1 their viability and ability to drive business
and external stakeholders through close value. It also includes the setting of
cooperation and exchange of information information storage, sharing, handling
to solve problems. and usage protocols to support alignment
Security with relevant legislation and business
Procurement Develop and apply procurement processes strategies.
Technology
related to the solicitation of technology
Management
services through external providers. This Design Apply knowledge of relevant standards
includes the review of proposals, setting SDS- SDS- SDS- SDS- SDS- SDS- SDS-
Standards and that govern the design requirements, and
of vendor selection guidelines, risk SCM1- SCM1- SCM1- SCM1- TCR1- TCR1- TCR1-
Specification deliver design specifications according to
assessment through appropriate audits 2003- 1.1 3003- 1.1 4003- 1.1 5003- 1.1 3001- 1.1 4001- 1.1 5001- 1.1
the required standards.
and tests, and selection of external service
providers based on stipulated evaluation Digital and Construct design concepts, either
SDS- SDS- SDS- SDS-
criteria. Physical digitally or physically, to develop deeper
TCR1- TCR1- TCR1- TCR1-
Prototyping understanding of the designs and test their
Service Level Plan, monitor and manage service SDS- SDS- SDS- SDS- 2002- 1.1 3002- 1.1 4002- 1.1 5002- 1.1
usability and functionality.
Management provisions for the achievement of agreed SCM1- SCM1- SCM1- SCM1-
service level targets. 3004- 1.1 4004- 1.1 5004- 1.1 6004- 1.1 Interaction Develop digital and/or physical
SDS- SDS-
Design interactions across technology, products,
Stakeholder Manage stakeholder expectations and TCR1- TCR1-
Practice space and services media to enhance
Management needs by aligning those with requirements Technical Craft 4003- 1.1 5003- 1.1
SDS- SDS- SDS- SDS- SDS- relationships and engagement with users.
and objectives of the organization. This
SMT1- SMT1- SMT1- SMT1- SMT1-
involves planning of actions to effectively Qualitative Conduct and lead qualitative research
2001- 1.1 3001- 1.1 4001- 1.1 5001- 1.1 6001- 1.1
communicate with, negotiate with and Research studies, focusing on the study of people, SDS- SDS- SDS-
influence stakeholders. habits, norms and cultures, to uncover TCR1- TCR1- TCR1-
insights driving the behavior of different 3004- 1.1 4004- 1.1 5004- 1.1
Infrastructure Develop a robust strategy and plan for respondents.
Strategy defining and managing a future- ready
IT infrastructure, optimizing its capacity, Quantitative Conduct and lead systematic statistical,
availability and synchronization to enable Research mathematical and numerical analyses SDS- SDS- SDS-
SDS- SDS- SDS-
an organization’s business operations. This to formulate facts, uncover patterns in TCR1- TCR1- TCR1-
SPI1- SPI1- SPI1-
involves evaluating infrastructure models research, test hypotheses and draw sound 3005- 1.1 4005- 1.1 5005- 1.1
4001- 1.1 5001- 1.1 6001- 1.1
and options for infrastructure components, conclusions for problem- solving.
managing infrastructure investments and
facilitating the transformation toward the Artificial Apply algorithmic and statistical
SDS- SDS- SDS- SDS-
desired future infrastructure model. Intelligence knowledge to integrate Artificial
TMA1- TMA1- TMA1- TMA1-
Application Intelligence into project execution and
3001- 1.1 4001- 1.1 5001- 1.1 6001- 1.1
IT Strategy Plan, develop and communicate effective maintenance processes.
inward- and outward- facing IT strategies,
Strategy Artificial Apply algorithmic and statistical
solutions and action plans, driven by
Planning and Intelligence knowledge to integrate Artificial SDS- SDS- SDS- SDS-
environment scanning and assessment
Implementation Technology Application Intelligence into the design and TMA1- TMA1- TMA1- TMA1-
of the business’ future needs and long-
SDS- SDS- SDS- Management in Product development of a product as well as in 3002- 1.1 4002- 1.1 5002- 1.1 6002- 1.1
term strategic direction. This involves
SPI1- SPI1- SPI1- Development maintenance processes.
devising internal management strategies
4002- 1.1 5002- 1.1 6002- 1.1
and models to support and sustain IT
transformations and alignment of IT Automation Oversee automation systems to ensure
investments and programmes with the Management operation requirements for product SDS- SDS- SDS- SDS- SDS-
strategy to optimize the business value in Product development are met as well as propose TMA1- TMA1- TMA1- TMA1- TMA1-
from IT. Development strategies for automation systems 2003- 1.1 3003- 1.1 4003- 1.1 5003- 1.1 6003- 1.1
performance improvement.
Organizational Evaluate factors that can affect the
SDS- SDS- SDS- Visual Design Establish appropriate visual design and
Analysis organization’s performance as well as Visual Display SDS- SDS- SDS- SDS-
SPI1- SPI1- SPI1- and Commu- communication principles and techniques,
strategically assessing the organization’s and Space VDS1- VDS1- VDS1- VDS1-
4003- 1.1 5003- 1.1 6003- 1.1 nication taking into account organizational needs,
resources and potential for improvement. Optimisation 2001- 1.1 3001- 1.1 4001- 1.1 5001- 1.1
Principles target market and customer perceptions.

194 Philippine Skills Framework Software Development and Security 195

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

FSC Proficiency Level Descriptors Aesthetic and Design Sensibility

Imagine and develop novel, relevant and appropriate aesthetics to engage and evoke accurate and appropriate
emotional and sensorial responses from target audiences.

Knowledge and Abilities Autonomy and Complexity Responsibility

Proficiency Required to support work as described Degree of decision-making and degree of Degree of supervision and accountability
Level under Responsibility, Autonomy and difficulty of situations and tasks
Complexity
FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Knowledge and skills that are manual or Applied in activities that are set in a limited In conditions where there is very close Level
concrete or practical and/or operational in range of highly familiar and predictable support, guidance or supervision, minimum
1 focus. contexts; involve straightforward, routine judgment or discretion is needed. FSC Code SDS-DES1-3001-1.1 SDS-DES1-4001-1.1 SDS-DES1-5001-1.1
issues which are addressed by following set
rules, guidelines or procedures. Provide judgment Evaluate the Establish overall
on the aesthetic aesthetics and conceptual
appeal of designs sensory appeal of frameworks to define
Knowledge and skills that are manual, Applied in activities that are set in a range In conditions where there is substantial through introspection designs to ensure the organization’s
practical and/or operational in focus with a of familiar and predictable contexts; involve support, guidance or supervision, limited FSC Proficiency
and analyzing the that they evoke the sense of aesthetics
variety of options. routine issues which are identified and judgment or discretion is needed. Description designs’ ability desired emotions in and correlate
2 addressed by selecting from and following to connect with the target audiences aesthetics to overall
a number of set rules, guidelines or intended target organizational
procedures. audiences success

• History of aesthetics • History of aesthetics • History of aesthetics

and visual forms and visual forms and visual forms
Knowledge and skills that are a balance of Applied in activities that are set in contexts Application at this level may involve
• Principles of • Uses of aesthetics • Uses of aesthetics
theoretical and/or technical and practical. with some unfamiliar or unpredictable individual responsibility or autonomy, attractiveness bias and sensory appeal and sensory appeal
Work involves understanding the work aspects; involve routine and non-routine and/ or may involve some responsibility • Principles of ‘Form in product and in product and
process, contributing to problem solving, issues which are identified and addressed for others. Participation in teams including Follows Function’ service design service design
3 and making decisions to determine the by interpreting and/or applying established team or group coordination may be • Concept of good • Concept of sound, • Concept of sound,
process, equipment, and materials to be guidelines or procedures with some involved. design touch, smell and touch, smell and
used. variations. • Concept of other non-visual other non-visual
emotional design aesthetic cues aesthetic cues
• Uses of aesthetics in • Principles of • Principles of
product and service attractiveness bias attractiveness bias
Knowledge and skills that are mainly Applied in activities that are set in a Work involves some leadership and Underpinning
design • Principles of ‘Form • Principles of ‘Form
theoretical and/or abstract with significant range of contexts, most of which involve a guidance when organizing activities of self Knowledge • Color theory Follows Function’ Follows Function’
depth in one or more areas; contributing number of unfamiliar and/ or unpredictable and others. • Theory of form and • Principles of good • Principles of good
to technical solutions of a non-routine or aspects; involve largely non-routine issues proportion design design
4 contingency nature; evaluation and analysis which are addressed using guidelines or • Appreciation of • Principles of • Principles of
of current practices and development of procedures that require interpretation and/ functional design emotional design emotional design
new criteria and procedures. or adaptation. • User’s perspective • Human factors • Human factors
in design requirements and requirements and
sustainability sustainability
• Color theory • Color theory
Knowledge and skills that are mainly Applied in activities that are supervisory, In conditions where there is broad guidance • Theory of form and • Theory of form and
theoretical and/or abstract with significant complex and non-routine which require an and direction, where judgment is required proportion proportion
depth in some areas together with wide- extensive interpretation and/or adaptation/ in planning and selecting appropriate
ranging, specialized technical, creative and innovation. equipment, services and techniques for Continue to next page
conceptual skills. Perform work activities self and others. Undertake work involving
5 demonstrating breadth, depth and participation in the development of
complexity in the planning and initiation strategic initiatives, as well as personal
of alternative approaches to skills and responsibility and autonomy in performing
knowledge applications across a broad complex technical operations or organizing
range of technical and/or management others.
requirements, evaluation and coordination.

Demonstrated advanced knowledge and Applied in professional/creative work or High substantial degree of independence
Continue to next page
skills in a specialized or multi-disciplinary research that requires self-direction and/ that involves exercise of leadership and
6 field of study for professional practice, self- or leadership in a specialized or multi- initiative individual work or in teams of
directed research and/or lifelong learning. disciplinary professional work/research. multi-disciplinary field.

196 Philippine Skills Framework Software Development and Security 197

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Aesthetic and Design Sensibility Agile Coaching

Formulate and implement Agile coaching frameworks, processes and standards to foster Agile mindset and
FSC practices within the organization and develop Agile teams.
Proficiency LEVEL 1 LEVEL LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Interpret design • Identify design • Direct the

briefs to understand elements that fail development
aesthetic to serve the overall of the overall
requirements and aesthetic and brand identities
solutions sensory functions of of products, and
• Develop a sense of the products ensuring coherence
aesthetic awareness • Assess and make of brand elements
and style to create trade-offs in the across all product
individualized design process and service lines
designs by compromising • Define desired FSC
• Apply the principle either critical experiences that Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
of attractiveness functionality or are associated with Level
bias to build aesthetic appeal particular aesthetic
relationships with • Propose suggestions styles
FSC Code SDS-BPM1-4001-1.1 SDS-BPM1-5001-1.1 SDS-BPM1-6001-1.1
users and hold their to enhance the • Establish an
attention aesthetic and overall sense of Coach teams in the Evaluate the Formulate the
• Assess designs to sensory appeal of aesthetic for the conduct of Agile effectiveness of Agile organization’s
determine if they designs organization’s practices and the processes, standards, Agile coaching
have the desired • Review overall creative design work implementation of learning content and and mentoring
aesthetic appeal design of products • Embed deeper Agile methodologies implementation plans frameworks,
with users and and services to brand identities FSC Proficiency
and practices in the to transition teams to processes and
intended audiences ensure that they and philosophies Description
Skills organization Agile methodologies standards to drive
• Assess the bring positive into product design adoption of the Agile
Application suitability of associations and aesthetics methodologies and
and adapt new do not overload the • Drive the practices
aesthetics and users’ senses development
forms for design • Develop new of aesthetically
projects aesthetics and pleasing products • Agile • Types of mentoring • Objectives of Agile
forms for design that make lasting methodologies, techniques and mentoring in the
projects impressions with frameworks, models organization’s
audiences practices and • Techniques for context
• Drive research processes providing advice • Industry best
activities to uncover • Types of facilitation to learners in the practices in
the principles and coaching coaching process providing Agile
behind aesthetically techniques and • Individual change coaching and
pleasing designs for models cycles mentoring
users • Differences • Resistance • Types of coaching
• Develop the art across coaching, management strategies
direction for mentoring, teaching • Strategies for • Impact of coaching
new aesthetics, and facilitation developing on learner
expressions and concepts individual development
forms for design • Types of feedback development plans • Models of team
projects and management • Legal and ethical development
creative work models, techniques considerations and • Types of team
and tools standards related to management
• Types of active providing mentoring strategies
Underpinning listening and • Processes for
Knowledge questioning designing coaching
Range of techniques and guidelines and
Understanding models developing
• Types of learning effective coaching
styles approaches
• Theories and • Types of success
methodologies on indicators
the use of self and to measure
presence effectiveness
• Levels of self- of coaching and
awareness mentoring
• Types of self-
management
models and tools
• Legal and ethical
considerations and
standards related to
providing coaching
and mentoring

Continue to next page

198 Philippine Skills Framework Software Development and Security 199

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Agile Coaching Agile Software Development

Plan and implement Agile methodology and the use of adaptive and iterative methods and techniques in the
FSC software development lifecycle to account for continuous evolution, development, and deployment to enable
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level seamless delivery of the application to the end user
• Develop standards • Evaluate the • Establish the
and requirements implementation organization’s
for Agile processes of Agile practices Agile coaching
and coaching against established frameworks,
conversations Agile processes and processes and
• Develop standards standards
implementation • Assess the • Articulate the
plans to transition organization’s organization’s Agile
teams to using Agile readiness to coaching stance
methodologies adopt Agile • Assess the
• Implement methodologies team’s readiness
Agile project • Evaluate standards, in using Agile FSC
management, processes, methodologies Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
facilitation, meeting frameworks and • Develop coaching Level
planning and implementation development
organizing tools plans to improve roadmaps for an
FSC Code SDS-DIM1-3001-1.1 SDS-DIM1-4001-1.1 SDS-DIM1-5001-1.1 SDS-DIM1-6001-1.1
• Conduct meetings the effectiveness of Agile team
using Agile Agile coaching • Evaluate Agile tools
Adopt Agile software Plan Agile software Lead Agile software Establish the
methodologies and • Curate learning and software for
development development development organization’s
clarify the team’s content on Agile implementation
methodologies to processes for processes and policies, standards
tasks and goals methodologies and • Define the roles,
develop, improve software applications ensure end-to- and guidelines
• Identify issues practices to develop responsibilities and
and deploy software development end management for Agile software
impeding the team members required mindset of
FSC Proficiency applications of processes development to drive
implementation • Develop initiatives a professional in an
Description for seamless adoption of the Agile
of Agile and programmes Agile team
development, methodologies and
methodologies and to facilitate • Oversee the
deployment and its practices
practices implementation of development of
Skills delivery of software
• Conduct coaching Agile initiatives and
applications
Application conversations • Review frameworks, programmes to
to guide Agile processes and drive mindset
team members to objectives for shifts critical for • Types of software • Types of Agile • Resistance • Objectives of
identify areas for Agile coaching adoption of Agile development tools methodologies, management Agile software
development conversations methodologies and and methodologies practices and strategies development in the
• Address • Establish roles and practices in Agile setting processes • Long-term and organization’s and
impediments and responsibilities of • Establish • Standards for software immediate customer’s context
resistance from stakeholders to performance criteria and protocols development objectives of • Industry best
Agile team members ensure clarity and and standards for in software • Change software in the practices in
• Review the accountability when the appointment development management organization Agile software
progress of Agile implementing Agile of Agile teams and • Agile practices practices and • Process of development
team members • Determine coaches and processes processes developing effective • Models of team
and provide success indicators for software • Software Agile software development
inputs to achieve to measure development development life development • Types of team
development goals effectiveness • Values and cycle models for approaches and management
• Assess outcomes of Agile principles of Agile applications policies strategies
of Agile coaching methodologies and methodologies • Types programming • Continuous
to determine its processes • Syntax and languages and integration and
effectiveness • Evaluate outcomes Underpinning structures of effectiveness in continuous
and measure
Knowledge commonly-used different contexts deployment (CI/
effectiveness of programming • Types of software or CD) strategies and
Agile coaching languages and application testing protocols
• Resolve issues their respective techniques, and • Intervention
and impediments Application pros and cons of strategies and
of Agile Programming various tests protocols for
implementation Interfaces (API) • Continuous process change
• Type of tools and integration and • Collaboration
techniques required continuous management
• Agile methodologies and frameworks may include but not limited to:
for programming deployment (CI/CD) processes and
• Agile Scrum Methodologies
• Software tests processes strategies between
Range of and processes for development team
Understanding executing unit and end users
testing
• Debugging tools
and techniques

Continue to next page

200 Philippine Skills Framework Software Development and Security 201

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Agile Software Development Applications Development

Develop applications based on the design specifications; encompassing coding, testing, debugging, documenting
FSC and reviewing and/or refining it across the application development stages in accordance with defined
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level standards for development and security. The complexity of the application may range from a basic application
• Schedule Agile • Develop Agile • Establish • Establish the to a context-aware and/or augmented reality application that incorporates predictive behavior analytics, geo-
meetings software implementation organization’s
with relevant development plans to transition Agile software spatial capabilities and other appropriate algorithms. The technical skill includes the analysis and possibly the
stakeholders plans to guide the teams to Agile development
for software development of software frameworks, reuse, improvement, reconfiguration, addition or integration of existing and/or new application components.
development and software development processes and
deployment • Determine software practices standards
• Organize daily testing techniques • Develop processes, • Establish
briefings for the and tools for standards and organizational
Agile software implementation requirements for assessment tools
development team • Evaluate test results Agile software to determine
to provide clarity against desired development readiness and
of immediate tasks performance and • Establish roles and maturity of software
and goals usability outcomes responsibilities for development teams
• Re-use developed • Manage iterations team members in to transition into an
components and changes to an Agile software Agile setting
to streamline software in the development • Establish the
the software development setting purpose, mindset FSC
development process to • Evaluate Agile and functions of Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
process enhance software tools and software individuals in an Level
• Suggest new functionality and for adoption in Agile software
software usability developing software development team FSC Code SDS-DIM1-3002-1.1 SDS-DIM1-4002-1.1 SDS-DIM1-5002-1.1
components or • Analyze software • Evaluate • Ensure training
features to improve issues, errors implications of in Agile Develop basic Plan the application Lead large-scale or
the software or problems new and emerging methodologies and applications with secure development process, business-critical
as per change encountered, and trends on software practices is planned features, run routine program applications and application development
requirements determine suitable development in an for and conducted application tests, and secure features, applying projects and explore
• Merge code change debugging tools and Agile setting to implement FSC Proficiency
conduct debugging to suitable debugging the incorporation of
Skills or branch to code techniques • Lead the end-to- Agile software Description resolve errors techniques to resolve analytics and advanced
Application repository • Develop plans for end development of development complex errors capabilities to enhance
• Suggest specific reconfiguration, software in an Agile • Endorse the application
development areas integration, setting recommendations
and actionable removal or addition • Evaluate feasibility to improve the
feedback for the of software of software overall functionality Continue to next page
Agile software components development at and usability of the
development team • Address each stage of the software, against
• Facilitate feedback impediments and software lifecycle cost, efficiency
sessions to issues regarding • Plan integration and viability
improve Agile the development of and deployment considerations
team performance software in an Agile strategies
in software team setting • Evaluate
development • Manage the performance
• Identify repetitive integration of code of automated
and routine tasks changes or branches activities in
in the software to master code the software
development repository development
process that can be • Assess the conduct process for
automated of Agile practices improvement
against established
Agile processes and
standards
• Rectify repetitive
and routine tasks
to streamline
the software
development
process

• Agile methodologies and frameworks may include but not limited to:
• Agile Scrum Methodology
• Lean or Agile Software Development
• Kanban
• Extreme Programming (XP)
• Crystal
Range of • Dynamic Systems Development Method (DSDM)
Understanding • Native / Mobile application development
• Web application development
• Desktop application development
• Augmented reality application development
• Virtual reality / context-aware application development
• Game development

202 Philippine Skills Framework Software Development and Security 203

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Applications Development Applications Development

FSC FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level Level

• Application • Software development • Long term vision and • Develop and/or program • Create a project plan to • Evaluate implications
development tools and life cycle models for immediate objectives of simple applications or guide the application of new and emerging
methodologies applications the application components according development process trends on application
• Syntax and structures • Broad range • Key characteristics, to agreed specifications • Determine the server, development
of commonly- of application pros and cons of • Write codes that are scripting and mark-up • Plan large-scale
used programming development different application clean, testable and languages required to or business-
languages and their frameworks, tools and development maintainable develop applications critical application
respective Application methodologies, and methodologies • Re-use externally • Determine key security development projects
Programming Interfaces their various uses • New and emerging developed components requirements, standards • Determine application
(API) • A range of programming trends in application in creation of and features for the development
• Clean coding methods languages and development applications application methodologies, tools,
and best practices effectiveness in • Advanced programming • Identify possible • Develop applications and programming
• Tools and techniques different contexts languages and tools, security features in line with design languages
required for performing • Code refactoring and their uses in required to address specifications, • Manage
coding and/or techniques and best different contexts for potential security risks utilizing a range of interdependencies of
programming practices different application and vulnerabilities tools, methodologies, multiple work streams
• Organizational • Types of software or features • Embed user interface programming, and and complexity
standards in application application testing • Applicability and templates into externally developed in applications
development and techniques, and pros reusability of externally applications according codes development
documentation and cons of various developed codes and to design guidelines and • Guide team to adopt • Establish best practices
• Process of embedding tests components specifications clean coding practices in clean coding
user interface templates • Internal and external • Relative criticality or • Run routine software to ensure that codes • Establish an efficient
• Software tests and quality, safety and importance of different tests to identify defects, are clean, testable and and effective
process for executing security standards application components errors and/or security maintainable application testing
unit testing or benchmarks or properties vulnerabilities • Design templates process that includes
• Application in application • Various debugging • Perform unit testing for reusable user vulnerability
Underpinning development standards development processes and of each unit of the interface patterns for assessments and secure
Knowledge • Commonly- • Quality assurance suitability for different codes to ensure applications testing
encountered practices for application contexts that the code works • Assess suitability • Oversee application
application errors development review • Feasibility analysis according to application of various software development
• Basic debugging tools • Range of tests and for incorporating new, requirements security and software approaches and plans
and techniques testing techniques for complex or advanced • Apply basic debugging testing techniques to ensure achievement
• Security threats applications features or capabilities tools and techniques and select appropriate of quality, safety and
and vulnerabilities • Multiple debugging • Measures of software to reproduce, simplify tests, according to the security standards
facing software and techniques and tools complexity and resolve application application properties • Establish debugging
applications and suitability for • Industry best practices errors or problems of interest process for application
• Functional different contexts in secure software Skills • Make simple revisions • Evaluate test results issues encountered
requirements of • Feasibility analysis and applications Application and modifications to against desired • Review
security features for reconfiguration, development existing application performance, standards, recommendations to
• Virtual machines integration or • New and emerging • Add new application and usability outcomes improve the overall
and containerisation portability of secure software components or features, • Analyze application functionality, usability
of application code applications and applications according to endorsed and/or security issues and security of
set-up for consistent • Emerging security development recommendations encountered, and applications, against
deployment and threats and impact techniques, tools and • Document the determine actions cost, efficiency and
utilization on software and approaches internal design of the required to resolve viability considerations
applications • New and emerging application for future identified issues • Evaluate new
• Evaluation guidelines techniques for seamless maintenance and • Resolve functional, technologies, secure
for software and software deployment enhancement performance, and coding and practices
applications security • Write application security issues in that will enhance
• Types of security programming interfaces applications security capabilities
and secure features (APIs) • Plan a series in applications
for software and • Perform bundling of of steps which development
applications application code and potentially includes • Evaluate feasibility
relevant files to enhance reconfiguration, and incorporate
the deployment and integration, removal or predictive behavior or
Continue to next page utilization of the addition of application data analytics, geo-
application code components to enhance spatial capabilities
the application’s and other advanced
functionality, usability features in application
and security development
• Plan bundling of •
application code and
relevant files to enhance
the deployment and
utilization of the
application code
• Set up virtual
machine instances
and containerisation
for the deployment
and utilization of the
application code across
multiple infrastructures

Range of
Understanding

204 Philippine Skills Framework Software Development and Security 205

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Applications Integration Applications Integration

Integrate data or functions from one application program with that of another application program involves
development of an integration plan, programming and the identification and utilization of appropriate FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
middleware to optimize the connectivity and performance of disparate applications across target environments. Level

• Identify • Evaluate • Establish

opportunities opportunities organizational
for creating for creating strategy for
connections among connections among the integration
various devices, various hardware of different
databases, software and applications applications across
and applications • Develop an target environments
• Perform feasibility application and platforms
scan and integration plan • Make decisions
assessment to to bring data and to spearhead
identify potential functionalities innovative
FSC middleware to be of different and inventive
used applications opportunities and
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Utilize middleware together ways to connect and
Level
to integrate data • Evaluate suitable integrate various
and functions middleware types of hardware
FSC Code SDS-DIM1-3003-1.1 SDS-DIM1-4003-1.1 SDS-DIM1-5003-1.1
across application to be used for and software
programs within an integrating existing • Build a business
Integrate data and Oversee end-to-end Establish a business
enterprise applications case for the
functions across process of application case for application
• Support API-level • Program middleware integration
application programs, integration, integration and
integration or other tools to of multiple
and perform follow up determining suitable introduce new
• Perform tests enable effective applications
tests to verify proper middleware and middleware tools
FSC Proficiency and checks on integration of • Develop an
functioning testing procedures and methodologies
Description the connections applications within application
and resolving issues to enable both
between disparate • Perform API-level integration strategy
that arise intra- and inter-
application integration • Introduce new
enterprise application
programs • Oversee the end- and emerging
integration
Skills • Verify proper to-end process middleware
Application functioning of of application products, tools and
modules and integration to the methodologies
• Types of middleware • Key elements of • Business value
applications target environment for application
and their features an application and strategic
across multiple • Enable optimal integration
• Proper usage of integration plan considerations
or integrated functioning • Develop new
middleware • Pros, cons and of enterprise
platforms of modules or middleware
• Different types of applications of application
• Highlight technical, applications in products to enable
platforms on which various middleware integration
compatibility newly-integrated cross-enterprise
applications run • Programming • New and emerging
or performance environments and application
• Potential technical, languages used for middleware
issues following platforms integration
compatibility or middleware products, tools and
integration of • Develop testing • Assess feasibility
performance issues • Features of target methodologies in
applications or procedures to of API-level
in application environment or the industry
platforms on which ensure proper integration
integration platforms on which • Programming
Underpinning they are used application • Approve
• Functions of applications operate languages and
Knowledge • Implement integration and modifications and
Application • Testing procedures tools that enable
modifications to performance enhancements to
Programming to verify success cross-enterprise
middleware or thereafter the application
Interfaces (APIs) of application application
the programming • Investigate integration plan and
integration integration
process to enhance issues or failures approach
• Diagnosis and • Feasibility of
the integration of application
troubleshooting performing API-
and connections integration
of application level integration
of application • Facilitate
integration issues • Implications of
programs modifications to
• Principles and performing API-
improve the success
protocols for API- level integration
of integration
level integration
between application
programs
Continue to next page
• Establish organizational strategy for the integration of different applications across target environments and platforms
• Make decisions to spearhead innovative and inventive opportunities and ways to connect and integrate various types of hardware and
software
• Build a business case for the integration of multiple applications
Range of • Develop an application integration strategy
Understanding • Introduce new and emerging middleware products, tools and methodologies for application integration
• Develop new middleware products to enable cross-enterprise application integration
• Assess feasibility of API-level integration
• Approve modifications and enhancements to the application integration plan and approach

206 Philippine Skills Framework Software Development and Security 207

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Applications Support and Enhancement Applications Support and Enhancement

Provide ongoing technical support and improvements to users of applications. This includes technical guidance
and assistance related to the installation and maintenance of applications, fixing and resolution of application FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
problems or disruptions, and response to change requests that will enhance the operations and usage of Level

an application. • Follow standard • Provide technical • Conduct complex • Establish end-to-

procedures to install assistance to users installation and end processes for
basic applications for the installation maintenance application support
• Carry out routine and maintenance procedures • Develop practices
maintenance of applications, in for selected and protocols
of applications, line with application applications for application
following defined support guidelines • Develop basic installation and
steps • Carry out basic training guides maintenance
• Identify bugs or troubleshooting to and material on • Establish internal
problems with address commonly- installation and best practices
the application, encountered maintenance steps and guidelines for
escalating where problems with the • Resolve a range troubleshooting and
appropriate application of application bug-fixing
FSC • Collect relevant • Draw inferences bugs, problems or • Determine
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 performance from the collated disruptions appropriate
Level statistics for a given performance • Analyze application
application statistics and logs of application logs management
• Collate user the application and performance software and
FSC Code SDS-OUS1-1001-1.1 SDS-OUS1-2001-1.1 SDS-OUS1-3001-1.1 SDS-OUS1-4001-1.1
feedback on the • Identify patterns statistics tools to carry out
Perform routine Install, maintain Analyze application Establish internal
application and themes from • Identify underlying application support
installation and and troubleshoot performance protocols for
Skills • Document change user feedback issues in a activities
maintenance of commonly- statistics and user application support, Application requests received gathered performance report • Oversee application
applications, and encountered feedback, resolving and evaluate viability
• Respond to simple • Analyze user support and
change requests, feedback and troubleshooting
FSC Proficiency collate performance problems in bugs as required, and of application
in line with potential impact services rendered
Description statistics and user applications and review application enhancements and
feedback on an respond to simple change requests change requests in
instructions and or changes to the • Review performance
guidelines set application reports and user
application change requests collaboration with
developers
• Document changes • Review change feedback, in light
made to an requests to identify of technical and
application those which are practical constraints
• Standard • Basic • Advanced • Best practices in valid and feasible • Evaluate drivers,
procedures in troubleshooting installation and application support • Propose application feasibility, viability
application techniques maintenance • New and emerging changes and and potential
installation • Types of application procedures techniques enhancements to impact of change
• Basic application performance • Critical components for effective developers requests
maintenance statistics of application troubleshooting • Direct response to
processes • Interpretation of support guides • Range of application change requests
• Commonly- application logs • Advanced management • Collaborate with
encountered • Process of troubleshooting software developers to drive
Underpinning application changes
application responding to techniques • Technical and
Knowledge problems or bugs change requests • Performance practical constraints and enhancements
• Types of application analysis of of applications
monitoring tools applications • Implications of
• Usage of basic • Key factors or technical changes
application considerations in on applications
Range of
monitoring tools evaluating change
• Types of change requests Understanding
requests

Continue to next page

208 Philippine Skills Framework Software Development and Security 209

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Artificial Intelligence Application Artificial Intelligence Application

Apply algorithmic and statistical knowledge to integrate Artificial Intelligence into project execution and
maintenance processes. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Implement AI • Analyze algorithms • Formulate AI • Identify macro

applications in in the AI workflows for trends and
collaboration with applications project execution applicability of
technology service • Establish the and maintenance AI in relation to
providers correlation between processes the BE sector for
• Deploy AI workflows design of algorithms • Determine potential the organization’s
according to plan and efficiency areas where AI can adoption
• Identify and report • Identify strengths be applied • Evaluate the
any issues with the and limitations of • Determine range benefits and
FSC AI applications and the AI applications of resources, skills trade-offs of
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
data collected • Evaluate various requirements and implementing AI to
• Maintain data AI applications to implementation the project
Level
interoperability compare strengths feasibility for AI • Assess the cost
during the and limitations of applications and return on
FSC Code SDS-TMA1-3001-1.1 SDS-TMA1-4001-1.1 SDS-TMA1-5001-1.1 SDS-TMA1-6001-1.1
development of AI the AI applications • Develop technical investment of
• Perform data • Assess feasibility frameworks for AI implementing AI
Deploy Artificial Evaluate the Formulate new Explore wider
cleaning techniques of AI applications applications • Develop a business
Intelligence (AI) effectiveness and Artificial Intelligence applications of
to the project • Initiate adoption case analysis on
workflows for sustainability of (AI) workflows in Artificial Intelligence
execution and of AI applications the cost-benefits of
enhancing the Artificial Intelligence order to streamline (AI) methods in the
maintenance in day-to-day implementing AI
efficiency of (AI) workflows project execution organization by using
FSC Proficiency processes operations • Develop AI
project execution for process and maintenance expertise within the
Description • Assess • Refine parameters application
and maintenance improvements processes in line field to transform Skills
improvements of AI applications to strategies
processes with organizational project execution Application on the project improve operational • Analyze alternative
strategy and maintenance
execution and efficiency approaches to
workflows
maintenance • Determine AI to improve
processes troubleshooting performance of
or debugging project execution
• Background and • Range of AI • Organisation’s • Applications
procedures for AI and maintenance
basics of AI applications strategy and of emerging AI
applications processes
• Fundamental • Concepts pertaining processes technologies in the
• Validate • Establish potential
concepts and to performance • Methods of Built Environment
implementation of opportunities
methods of effectiveness and developing detailed (BE) sector
AI through change to initiate AI
statistics and analysis operating and • Industry best
management implementation in
programming for • Methods of troubleshooting practices and
process the organization
data science evaluating procedures for AI applications of new
• Develop a
• Mathematics and effectiveness of AI applications AI technologies
business case for
computing theories applications • Methods to influence adopted
implementing AI
• Machine learning • Algorithm design adoption of new AI • Impact of AI to
to satisfy project
techniques and and implementation applications project execution
and legislative
applications • Methods of • Impact of AI on and maintenance
requirements
• Principles of data evaluating process project execution operations beyond
• Drive data
management improvements and maintenance • Benefits and trade-
interoperability in
• Software to the project processes offs of AI
the organization
Underpinning development execution and • AI design and • Financial costs of
methodologies maintenance implementation introducing AI to
Knowledge
• Types of AI processes using AI processes project execution
applications • Applicability of • Principles of change and maintenance
• AI implementation AI in the Built management processes and
Range of
procedures Environment (BE) trade-offs
Understanding
• Interoperability of sector • Cost benefits
data analysis methods
• Data cleaning • Methodology
techniques of return-on-
• Principles of clean investment (ROI)
data sets analysis
• Methods of
conducting research
and development
in AI

Continue to next page

210 Philippine Skills Framework Software Development and Security 211

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Artificial Intelligence Application in Product Development Artificial Intelligence Application in Product Development
Apply algorithmic and statistical knowledge to integrate Artificial Intelligence into the design and development
of a product as well as in maintenance processes. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Implement AI • Analyze algorithms • Formulate AI • Identify macro

applications in in the AI workflows for trends and
collaboration with applications products and applicability
technology service • Establish the maintenance of AI for the
providers correlation between processes organization’s
• Deploy AI workflows design of algorithms • Determine potential adoption
according to plan and efficiency areas where AI can • Evaluate the
• Identify and report • Identify strengths be applied benefits and
any issues with the and limitations of • Determine range trade-offs of
FSC AI applications and the AI applications of resources, skills implementing AI to
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
data collected • Evaluate various requirements and products
• Maintain data AI applications to implementation • Assess the cost
Level
interoperability compare strengths feasibility for AI and return on
during the and limitations of applications investment of
FSC Code SDS-TMA1-3002-1.1 SDS-TMA1-4002-1.1 SDS-TMA1-5002-1.1 SDS-TMA1-6002-1.1
development of AI the AI applications • Develop technical implementing AI
• Perform data • Assess feasibility frameworks for AI • Develop a business
Deploy Artificial Evaluate the Formulate new Explore wider
cleaning techniques of AI applications applications case analysis on
Intelligence (AI) effectiveness and Artificial Intelligence applications of
to each product and • Initiate adoption the cost-benefits of
workflows for sustainability of (AI) workflows to Artificial Intelligence
its’ maintenance of AI applications implementing AI
enhancing the Artificial Intelligence streamline project (AI) methods in the
processes in day-to-day • Develop AI
efficiency of product (AI) workflows execution, product organization by using
• Assess operations application
FSC Proficiency development for process development expertise within the
Skills improvements of AI • Refine parameters strategies
Description and maintenance improvements and maintenance field to transform
Application in product of AI applications to • Analyze alternative
processes processes in line product development,
improve the usage approaches to
with organizational project execution
of AI applications in AI to improve
strategy and maintenance
products performance in
workflows
• Determine products and
troubleshooting maintenance
or debugging processes
• Background and • Range of AI • Organisation’s • Applications
procedures for AI • Establish potential
basics of AI applications strategy and of emerging AI
applications opportunities
• Fundamental • Concepts pertaining processes technologies
• Validate to initiate AI
concepts and to performance • Methods of in the Product
implementation of implementation in
methods of effectiveness and developing detailed Development track
AI through change the organization
statistics and analysis operating and • Industry best
management • Develop a
programming for • Methods of troubleshooting practices and
process business case for
data science evaluating procedures for AI applications of new
implementing AI
• Mathematics and effectiveness of applications AI technologies
to satisfy project
computing theories AI applications in • Methods to influence adopted
and legislative
• Machine learning products adoption of new • Impact of AI
requirements
techniques and • Algorithm design AI applications in to product
• Drive data
applications and implementation products development
interoperability in
• Principles of data • Methods of • Impact of AI and maintenance
the organization
management evaluating process on product operations
• Software improvements development • Benefits and trade-
development to product processes and offs of AI
methodologies management maintenance • Financial costs
Underpinning
• Types of AI • Applicability of • Impact of AI in of introducing
Range of
Knowledge applications AI in the Product products based on AI to product
Understanding
• AI implementation Development track its’ results from development,
procedures product launches maintenance
• Interoperability of • AI design and processes and
data implementation trade-offs
• Data cleaning processes • Cost benefits
techniques • Principles of change analysis methods
• Principles of clean management • Methodology
data sets of return-on-
investment (ROI)
analysis
• Methods of
conducting research
and development
in AI
• AI legislative
requirements

Continue to next page

212 Philippine Skills Framework Software Development and Security 213

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

AI Ethics and Governance AI Ethics and Governance

Establish and drive Artificial Intelligence Ethics and Governance frameworks to ensure compliance, manage
risks and commercial benefits in product design. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Identify AI Ethics • Apply safeguards to • Interpret and • Align industry • Establish and
and Governance deter situations that implement AI Ethics requirements enhance principles
principles and may result in non- and Governance to AI Ethics and and policies as the
processes adherence or breach principles and Governance industry around AI
• Uphold and of these principles to policies in AI related principles, taking and AI Ethics evolve
comply with the organization projects into consideration • Keep abreast with
relevant AI Ethics • Identify implications • Manage biases for the associated new regulations
and Governance for non-adherence specific features in impact and risks locally and
pronouncements or breach of these the deployment of and inputs from regionally and
FSC or code of conduct principles to the models functional leads update the
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
and ethics during organization and • Evaluate deployed • Develop principles and
performance of communicate these models for organization practices to stay
Level
individual duties implications to transparency framework, relevant
and responsibilities teams for ease of standards and • Engage
FSC Code SDS-RMG1-2001-1.1 SDS-RMG1-3001-1.1 SDS-RMG1-4001-1.1 SDS-RMG1-5001-1.1 SDS-RMG1-6001-1.1
• Identify the linkages • Identify situations understanding and best practices organizations and
and apply the which may give rise capability scoring on AI Ethics and provide advice
Identify AI Ethics Deploy Artificial Evaluate the Formulate new Explore wider Skills
growing importance to ethical conflicts in • Review data to Governance on AI on establishing
and Governance Intelligence (AI) effectiveness and Artificial Intelligence applications of Application of AI Ethics and accordance with the ensure traceability related projects the AI Ethics and
principles as well workflows for sustainability of (AI) workflows in Artificial Intelligence
Governance principles of AI Ethics with data lineage Governance practice
as processes to enhancing the Artificial Intelligence order to streamline (AI) methods in the
to govern its’ and Governance available and • Advocate senior
apply these in daily efficiency of (AI) workflows project execution organization by using
FSC Proficiency deployment in AI • Develop plans to measurable data management
activities project execution for process and maintenance expertise within the
Description related projects negate occurrence quality buy-in for AI Ethics
and maintenance improvements processes in line field to transform
of AI Ethics and • Articulate how AI and Governance
processes with organizational project execution
Governance should be used to and drive the
strategy and maintenance
breaches stakeholders application of
workflows
• Monitor AI inputs from
components within functional leads
projects and check for AI Ethics and
• AI Ethics and • AI Ethics and • AI Ethics and • AI Ethics and • AI Ethics and
for adherence Governance within
Governance Governance Governance Governance Governance
to AI Ethics and all AI related
frameworks principles and principles and principles and framework
Governance projects
• AI Ethics and market best practices policies policies • Best practices
principles
Governance • Organisation’s AI • AI Ethics and • AI Ethics and in AI Ethics and
principles ethical culture Governance Governance Governance
• AI Ethics and framework framework • Relations between
Underpinning Governance • Best practices • Best practices governance and
Knowledge processes in AI Ethics and in AI Ethics and ethical culture
Range of
• Relevant code of Governance Governance • Stakeholder
Understanding
conduct for AI Ethics • Role of practitioners management
and Governance in the organization techniques
in adherence
to AI Ethics and
Governance

Continue to next page

214 Philippine Skills Framework Software Development and Security 215

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Audit and Compliance Audit and Compliance

Develop compliance processes and audit strategy for the organization to review adherence to statutory
regulatory and standards. Assessment and enhancement of the thoroughness of compliance and/or governance FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
processes and organization’s internal controls to align with changing compliance standards. This also includes Level

the actual conduct and/or performance of audit activities. • Conduct audit • Develop compliance • Establish audit and
activities in processes in compliance strategy
line with the accordance with and objectives for
organization’s the organization’s the organization,
compliance strategy and considering
processes and internal and emerging trends,
guidelines, using external guidelines approaches and
appropriate • Evaluate audit industry best
methodologies and results to identify practices
tools reasons for gaps or • Oversee alignment
• Analyze audit non-compliance of audit and
results and highlight in business and IT compliance
identified process operations strategy with
FSC gaps or key • Recommend internal business
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 instances of non- enhancements requirements and
Level compliance to compliance priorities as well as
• Propose processes to external regulations
FSC Code SDS-RMG1-3002-1.1 SDS-RMG1-4002-1.1 SDS-RMG1-5002-1.1 Skills improvements to strengthen the and standards
Application existing compliance organization’s • Evaluate root causes
Conduct audits, Develop and Establish audit and processes and internal controls and potential
analyze results and enhance compliance compliance strategy measures to address organizational
implement changes processes based on and objectives for major risks impact or risks of
FSC Proficiency to address identified an evaluation of gaps the organization, • Implement non-compliance
changes in the so as to prioritize
Description gaps in business and IT ensuring robustness
operations of internal controls performance of the areas that
are strengthened audits in alignment require further
with changes in enhancement
internal compliance • Endorse
• Methodologies • Elements and • Process and key standards or enhancements to
and tools for the considerations considerations external regulatory critical compliance
conduct of audit in development in audit and guidelines processes, to
activities of compliance compliance strategy improve the
• Interpretation and processes development robustness of the
analysis of audit • Evolving statutory • Emerging trends, organization’s
results and regulatory approaches and internal controls
• Identification of standards industry best
non-compliance • Application and practices in
• Internal and • For Data Protection-related programmes, please refer “Guide to Develop Training Courses for Data Protection Officer (DPO)”, Personal Data
Underpinning
relevance of internal audit and Range of
external compliance external standards compliance Protection Commission (PDPC), http://www.pdpc.gov.sg/dp-competency [March 2020]
Knowledge Understanding
and regulatory to organization’s • Impact of business
guidelines context priorities and
• Process gap analysis external regulations
for business and IT on audit strategy
operations • Root cause
evaluation of
non-compliance
in business and IT
processes

Continue to next page

216 Philippine Skills Framework Software Development and Security 217

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Automation Management in Product Development Automation Management in Product Development

Oversee automation systems to ensure operation requirements for product development are met as well as
propose strategies for automation systems performance improvement. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Operate automation • Oversee use • Evaluate various • Determine range • Synthesize

technologies by of automation automation of application, innovation
following product technologies technologies to resources, skill developments
teams’ instructions • Diagnose faults compare strengths requirements • Anticipate macro
and procedures in the use of and limitations of and feasibility trends and
• Follow operational automation the automation for automation their impact on
protocols when technologies for technologies technologies speed, process,
incorporating processes and • Apply optimisation • Develop technical or automation
automation suggest solutions techniques to operating requirements•
FSC technologies in • Interpret and extract improve automated procedures for • Evaluate the
products relevant process processes’ automation benefits and
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Identify and parameters from efficiency and • Drive automation trade-offs of
Level
report any issues given specifications product quality technology implementing
with automation • Apply corrective • Evaluate the • Refine parameters advanced
FSC Code SDS-TMA1-2003-1.1 SDS-TMA1-3003-1.1 SDS-TMA1-4003-1.1 SDS-TMA1-5003-1.1 SDS-TMA1-6003-1.1
technologies actions for benefits and of automation automation to
automation in trade-offs of processes to the products and
Apply procedural Interpret Review performance Formulate new Spearhead the use
products after implementing enhance efficiency business
knowledge of workflow plan and of automation processes in product of wide applications
analyzing results automaton into in the product • Assess the cost
automation recommendations technologies development that of automation
from A/B Testing products and development and return on
technologies from the product in products to adopt automation technologies in the
and post-product businesses processes, and investment of
and emerging developer for the assess areas of technologies to product development
launch make improvements automating
technologies to use of automation improvements and enhance efficiency teams to transform
FSC Proficiency Skills • Review feedback within each product processes
execute development technologies in possible iterations to in the product the product
Description Application on operations to better meet the • Develop automation
tasks in the product products be made in products development process, development track
of automation needs of consumers application
development process pre- and post-launch as well as product and processes
technologies • Determine strategies
after A/B testing improvements to
and incorporate post-processing • Analyze alternative
better meet the needs
these into procedures using approaches to
of consumers
updated operating automation automation
procedures technologies to enhance
productivity
• Types of automation • Organizational • Range of • Organisation’s • Applications
• Identify potential
technologies workflows applications products, services, of emerging
opportunities to
• Methods of • Principles of of automation and processes automation
improve automation
operating automation technologies • Methods of technologies
approaches in the
automation systems technologies • Methods of developing • Industry best
organization
and emerging • Procedures evaluating detailed operating practices and
• Prepare a
technologies for setting up resources and skills procedures for applications of
business case for
for software and inspecting to carry out tasks automation new technologies
implementing
development and automation using automation technologies adoption in the
advanced
product design technologies in technologies • Methods to industry
automation to
tasks products • Concepts pertaining influence adoption • Impact of
satisfy business
• Procedures of using • Approaches to to performance of new technologies automation
and legislative
automation systems oversee tasks that specifications and • Impact of • Benefits and trade-
requirements
and emerging use automation analysis automation offs of advanced
technologies technologies • Best practices in • Principles of change robotic and
for software • Principles of automation management automation
development and automation • Principles • Financial cost
product design algorithms of applying of introducing
Range of
tasks • Methodology to automation advanced
Underpinning Understanding
assess efficacy technologies in automation to
Knowledge of automation in products processes and
products pre-launch • Types of products
and post-launch programming skills • Automation cost
• Use A/B Testing of automation benefits analysis
through automation technologies methods
technologies to • Methodology
identify areas of of return-on-
improvements in investment (ROI)
products analysis
• Methods of
conducting research
and development in
automations
• Automation
legislative
requirements
• Principles of change
management

Continue to next page

218 Philippine Skills Framework Software Development and Security 219

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Behavioral Economics in Design Behavioral Economics in Design

Examine psychological, behavioral, emotional and social factors to uncover insights on how people behave and
make decisions. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Analyze data • Review and redesign • Present new findings

generated from research practices on behavioral
experiments and for generating economics to
interventions to consumer insights enable stakeholders
identify consumer • Examine the to adopt new
insights different habits, points-of-view on
• Engage consumers heuristics, goals consumer behavior
to develop a deeper and other drivers • Incorporate
understanding that underlie the findings from the
FSC of the consumer organization’s field of behavioral
decision journey consumer brand, economics to inform
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
and determine product and/or design problems
Level
barriers to change service choices and solutions for
• Persuade consumers • Develop plausible the organization
FSC Code SDS-BST1-3001-1.1 SDS-BST1-4001-1.1 SDS-BST1-5001-1.1
by removing small models of behavior • Coach
barriers to change that are not organizational
Analyze consumers’ Facilitate the conduct Formulate strategies
or conversely, add rationalized by stakeholders to
decision making of behavioral to induce consumers
small barriers to standard economic enhance their
processes to predict economics research into making choices
hinder undesired theories understanding of
how they would activities, to analyze that align with the
Skills consumer behavior • Implement barriers societal problems
FSC Proficiency behave when consumer behavior organization’s goals
• Identify patterns in
Application to guide consumers and issues that
Description interacting with the and uncover insights and objectives
consumer behavior to make decisions affect consumer
organization and for influencing it
and determine that favor the behavior
its products and/or
how they relate to organization • Initiate the
services
standard economic • Institute course exploration
assumptions correction measures of behavioral
to accommodate psychology to
• Concepts of • Principles of • Principles
consumers determine suitable
behavioral behavioral and theories
who avoid the price points and
economics economics of behavioral
organization’s incentives for the
• Applied • Applied economics
brands, products organization
econometric and econometric and • Current and
and/or services
psychological psychological emerging applied
• Develop points-
research and research and econometric and
of-view on
experimental experimental psychological
how principles
methods methods research and
of behavioral
• Tools and • Theoretical and experimental
economics can be
techniques empirical tools methods
related to typical
in behavioral of behavioral • Current and
design challenges
economics economics emerging
• Process of designing • Process of designing theoretical and
an experiment or an experiment or empirical tools
Underpinning survey survey of behavioral
Knowledge • Concept of habit- • Advantages, economics
Range of
governed behaviors disadvantages, • Advantages,
Understanding
and cognitive criticisms and disadvantages,
illusions limitations criticisms and
• Methods of of behavioral limitations
consumer economics of behavioral
engagement economics
• Principles and
theories of micro-
and macro-
economics
• Psychological and
economic factors
that drive individual
decisions

Continue to next page

220 Philippine Skills Framework Software Development and Security 221

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Budgeting Budgeting
Preparing organizational budgets to support short- and long-term business plans through forecasting,
allocation and financial policy setting. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Implement AI • Analyze algorithms • Formulate AI • Identify macro

applications in in the AI workflows for trends and
collaboration with applications project execution applicability of
technology service • Establish the and maintenance AI in relation to
providers correlation between processes the BE sector for
• Deploy AI workflows design of algorithms • Determine potential the organization’s
according to plan and efficiency areas where AI can adoption
• Identify and report • Identify strengths be applied • Evaluate the
any issues with the and limitations of • Determine range benefits and
FSC AI applications and the AI applications of resources, skills trade-offs of
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
data collected • Evaluate various requirements and implementing AI to
• Maintain data AI applications to implementation the project
Level
interoperability compare strengths feasibility for AI • Assess the cost
during the and limitations of applications and return on
FSC Code SDS-BFI1-3001-1.1 SDS-BFI1-4001-1.1 SDS-BFI1-5001-1.1 SDS-BFI1-6001-1.1
development of AI the AI applications • Develop technical investment of
• Perform data • Assess feasibility frameworks for AI implementing AI
Prepare business Manage budgeting Develop long-term Endorse
cleaning techniques of AI applications applications • Develop a business
unit’s operational and forecasting for financial plans and organizational
to the project • Initiate adoption case analysis on
budgets annual financial and budget requirements financial and treasury
FSC Proficiency execution and of AI applications the cost-benefits of
business planning management policies,
Description maintenance in day-to-day implementing AI
within the business systems, budgets and
processes operations • Develop AI
unit plans
• Assess • Refine parameters application
Skills
improvements of AI applications to strategies
Application on the project improve operational • Analyze alternative
• Objectives, • Analyze business • Recommend • Determine short-
execution and efficiency approaches to
parameters and function strategies, parameters and and long-term
maintenance • Determine AI to improve
types of budgets functional assumptions for financial needs
processes troubleshooting performance of
• Key principles of objectives and budget forecasting to assess current
or debugging project execution
accounting and operational plans in accordance with financial situations
procedures for AI and maintenance
financial systems • Carry out organizational • Formulate
applications processes
• Types of data forecasting and needs and market financial plans
• Validate • Establish potential
sources and data budgeting for the conditions aligned to overall
implementation of opportunities
required to prepare financial year • Prepare financial organizational
AI through change to initiate AI
a budget • Calculate the forecasts to strategies
management implementation in
• Accounting business unit’s cash facilitate financial • Allocate budget
process the organization
principles and flow requirements and business resources in
• Develop a
practices related to • Determine the planning accordance with
business case for
budget preparation business unit’s • Implement budget organizational
implementing AI
• Key principles of financing needs for plans to manage financial plans
to satisfy project
budgetary control the financial year resource allocation • Review financial
and legislative
and budget plans, • Compare budget to business forecasts to
requirements
budgetary control data with activities anticipate changes
• Drive data
techniques estimations • Manage actual in business and
interoperability in
• Requirements of to highlight budget to enable operational
the organization
Underpinning Singapore’s taxation discrepancies financial operation circumstances
Knowledge policies • Report budget n to be measured • Review draft
• Functional calculations and against forecasted budgets in
objectives and key discrepancies business plans accordance with
requirements to organization • Monitor budget organizational
Range of
• Organizational management to outcomes to ensure guidelines
Understanding
financial data facilitate decisions proper utilization • Monitor and
• Financial analytical on budget allocation and accounting of evaluate actual
techniques and • Ensure adherence resources against expense figures
methodology to financial controls their intended against budget to
• Stakeholders to in accordance purposes identify and address
consult on budget with relevant • Present financial variances
calculations organizational forecasts, • Report findings,
corporate budgets and recommendations
governance and budget outcomes and options to
financial policies, to immediate organization
legislation and supervisors for management
regulations review and approval for review in
accordance with
organizational
policies

Continue to next page

222 Philippine Skills Framework Software Development and Security 223

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Business Agility Business Agility

Organize the business, work activities and people in ways that enable the organization to readily adapt to changes in
its internal or external environment, whilst achieving desired outcomes and delivering value to customers FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Share information • Empower localized • Cascade

actively within and decision-making organizational
across teams to in teams to achieve objectives into
bridge operational operational business outcomes
barriers priorities and goals for teams
• Organize work • Design operational • Drive transparency
in alignment structures and and information
with operational processes that sharing across
priorities enable transparency levels and teams
FSC • Implement Agile or and information • Establish the
lean practices to sharing to enhance organization’s
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
reduce waste and decision-making vision and strategic
Level
defects in operating • Monitor operational outcomes in
procedures and effectiveness in anticipation of
FSC Code SDS-BPM1-4002-1.1 SDS-BPM1-5002-1.1 SDS-BPM1-6002-1.1
practices alignment with changes in the
• Measure progress the organization’s internal or external
Lead the Adapt overall Establish policies that
against targets for vision and strategic environment
implementation processes and enable adaptability
defined business outcomes • Design
FSC Proficiency of operational create a working and foster a culture of
outcomes on a • Lead the adoption organizational
Description initiatives to enhance environment of business agility in the
regular basis of Agile or lean policies and
business agility business agility organization
• Experiment with frameworks, processes which
new ideas, products methodologies and focus on customer
or services tools that maximize value creation
• Methods to analyze • Design thinking • Customer journey
• Assess work value creation for • Devise funding
current and future methodologies and models and tools
performance customers models for products
business operating models • Objectives and
and quality to • Adjust operational and services based
landscapes • Organizational Key Results (OKR)
ensure continuous plans in a timely on business and
• Methods to analyze structures, frameworks
improvement manner based on customer outcomes
current and future frameworks, • Organizational
Skills • Manage individual progress against achieved
customer needs and operating models, vision and customer
Application work responsibilities targets for defined • Adapt organization
preferences processes and strategy
and take ownership business outcomes structures in
• Organizational standards • Organizational
of individual and • Oversee the tandem with
policies, processes • Types of values, mission and
team outcomes formation of customer and
and standards methodologies, and vision
dynamic, cross- market demands
• Types of change tools to measure • Organizational
functional teams • Create a safe
management performance, long-term strategies
that are organized environment
methodologies, culture and and objectives
to meet business for learning and
tools and practices engagement • Organizational
outcomes experimentation
Underpinning • Types of team • Organization culture workforce capability
• Guide the with new ideas,
Knowledge composition and development requirements
experimentation products or services
formation models methodologies, • Industry best
and development of • Foster
• Values and tools and practices practices in terms
new ideas, products organizational
principles of Agile • Types of innovation of workplace
or services to culture of learning
methodologies management culture, Agile
encourage learning and excellence
• Types of Agile methodologies, and innovation
across teams • Engender buy-in
methodologies and tools and practices development
• Develop measures and commitment to
practices • Value stream • Strategic
to improve the the organization’s
mapping partnership
efficiency and strategy
frameworks and planning and
effectiveness of
techniques management
work performance
• Types of Agile frameworks and
and quality
performance practices
• Manage business
metrics and
outcomes and
measurement tools
decision making in
collaboration with
Continue to next page teams across the
organization

Range of
Understanding

224 Philippine Skills Framework Software Development and Security 225

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Business Continuity Business Continuity

Develop internal infrastructure to ensure organizational resilience and maintenance of the availability, stability and
integrity of critical systems, processes and stakeholders that support and drive key aspects of the business. This FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
includes the planning, designing and testing contingency plans and setting up of internal systems and structures Level

which are ready to respond to potential threats and maintain desired levels of continuity. • Analyze existing • Coordinate key • Define the
data, information analyses and organization’s
and processes from interactions key objectives
business functions with different and direction for
to identify critical business functions, business continuity
business elements, to facilitate and contingency
processes and identification of plans, based on
systems critical business a synthesis of
• Identify parts and processes organizational
interdependencies • Analyze the needs, industry
among the interdependencies best practices
critical business among the critical and regulatory
components business processes, standards
FSC • Identify risks systems and people • Evaluate critical
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 to availability, in the formation of risks associated
Level integrity and business continuity with key
reliability of plans components of
FSC Code SDS-BPM1-4003-1.1 SDS-BPM1-5003-1.1 SDS-BPM1-6003-1.1 business processes • Assess the business operations
and operations relative impact of to determine
Implement business Develop business Define the optimal • Secure resources potential risks to priority areas
continuity and continuity plans, business continuity required to establish the availability, for review and
contingency and direct resources strategy and and maintain integrity and enhancement
FSC Proficiency procedures and to establish and objectives for business continuity reliability of • Chart the
and contingency key business organization’s
Description exercises maintain business business continuity
continuity processes and contingency procedures components desired business
plans • Oversee • Manage resources continuity strategy
implementation of required to establish • Analyze resource
business continuity and maintain requirements to
• Critical business • Inter-linkages • Regulatory and contingency business continuity achieve the desired
processes, systems between critical requirements procedures and contingency level of business
and stakeholders business processes, and industry for business procedures continuity to
Skills
• Resources required information systems best practices for functions based • Develop detailed determine optimal
Application on recommended business continuity cost-benefit trade
for business and people business continuity
continuity plans • Potential risks to strategy and plans strategies and contingency off for approval by
• Steps involved in business process • Potential risks and • Implement tests or procedures senior management
implementation of and operations impact analysis of business continuity with tasks, • Establish continuity
business continuity reliability disruptions vis-a- exercises based on responsibilities and assessment
and contingency • Business continuity vis costs of business defined objectives, schedules, based on benchmarks to
procedures and contingency continuity and test, action plans the organization’s ensure that plans
• Business continuity procedures contingency plans and assessment direction and are relevant,
tests and exercises • Business continuity and procedures criteria strategy, to adequate and
Underpinning • Analyze test maintain desired closely aligned with
test planning and • Information Systems
Knowledge design or Information results to propose levels of continuity the organization’s
• Interpretation Technology Systems follow-up actions • Develop a business needs and priorities
of results from business continuity to achieve desired continuity test • Review overall
business continuity strategies levels of business or exercise results of business
exercises or tests • Industry standards continuity plan, including continuity exercises
for continuity its objectives, and success of
assessment procedures, contingency plans,
benchmarks assessment criteria to determine
• Implications of and roles and implications on the
business continuity responsibilities of business
test results on the involved personnel • Approve process
business • Conduct debrief enhancements
sessions to evaluate and initiatives to
and communicate achieve desired
Continue to next page results levels of business
• Recommend process continuity
enhancements to
achieve improved
levels of business
continuity

Range of
Understanding

226 Philippine Skills Framework Software Development and Security 227

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Business Development Business Development

Explore and establish strategic business opportunities for the organization and translate market research and/or
analysis into viable leads. This would encompass identification of new markets and potential customers, active FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
generation and pursuit of leads and commercial opportunities, regular engagement with relevant industries to Level

introduce and promote the organization’s IT products, services or offerings. • Conduct research • Analyze relevant • Develop a business • Drive a business
focusing on critical market and development development
or emerging markets competitive strategy for specific strategy for the
• Conduct research intelligence data to markets organization’s
on potential leads, identify possible • Lead the evaluation operating markets
possible clients, commercial of new market • Chart direction of
companies and their opportunities opportunities the expansion into
needs • Propose ways • Determine target new markets
• Analyze sales and to capitalize markets and • Define
consumptions on new market customer segments organizational
patterns to draw opportunities that offer new strategy for
insights • Incorporate insights avenues for growth pitching products
• Identify new from related • Integrate lead and offerings to
FSC or potential business functions generation the industry /and
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 customers when into business efforts with sales, potential customers
Level such opportunities development plans marketing, customer • Take a lead role
are referred or • Develop content service and related in sourcing for,
presented by others to engage relevant business functions creating and
FSC Code SDS-SMA1-3001-1.1 SDS-SMA1-4001-1.1 SDS-SMA1-5001-1.1 SDS-SMA1-6001-1.1
• Maintain ongoing communities and • Seek to engage key evaluating
Conduct research on Analyze insights from Develop a business Establish an customer contact potential customer decision makers in new strategic
critical or emerging market intelligence development strategy organizational to understand segments other organizations opportunities
markets and identify data and related for specific markets business responses to the • Initiate consumer to generate viable • Establish
potential leads business functions to and engage key development organization’s contact and leads relationships with
identify commercial decision makers to strategy, direct offerings and generate interest in • Manage the senior management
FSC Proficiency opportunities and generate viable leads expansion into new solutions the organization’s deepening or or key decision
• Analyze information technology broadening of the makers in other
Description propose ways to or increase scope of markets and lead the
capitalize on them business with existing creation of new and to support scoping solutions to uncover organization’s companies to
clients significant business and pricing or create sales leads involvement with generate viable
opportunities and Skills of business • Recommend ways existing clients to leads
relationships Application opportunities and to develop current secure new business • Build organization-
projects customer accounts opportunities over wide processes /
• Promote the into larger business multiple areas and infrastructure
• Current target • In-depth • Types of business • Organization- organization’s opportunities • Establish guiding required to
market and understanding of development wide business offerings at industry • Assess existing principles for the transform potential
customers current, future and strategies and development events at an partners’ or scoping, sizing, commercial
• Emerging potential target approaches strategies informal level customers’ short- structuring and opportunities into
markets for the markets • Advanced • Different countries’ term and long-term pricing of business viable customers
organization’s • Market understanding of or regions’ markets, needs and business deals, in line with • Establish
products developments and industry trends, contexts, risks and pipeline to identify business priorities organization
• Market research the opportunities priorities and opportunities potential leads • Promote the strategy and
techniques and they present opportunities • Public relations and • Qualify sales leads organization’s priorities for the
sources • Interpretation of • Different markets media engagement to follow up solutions, scoping, sizing,
Underpinning • Unique qualities market analysis and customer strategies • Scope business technologies structuring and
opportunities and and offerings pricing of business
Knowledge and competitive and competitive segments, and their
advantage of the intelligence data business potential deals at customer or opportunities and
organization’s • Customer needs • Strategies and • Raise appropriate industry events deals
products /and identification methods to grow opportunities and • Advocate for the • Represent the
solutions • Potential business with avenues to promote organization’s organization at key
opportunities and existing clients the organization’s offerings to a industry or public
avenues for industry • Operating contexts products and specific community events and media
engagement and opportunities services • Lead sales interactions
in different markets presentations to • Lead critical
and countries potential clients and complex or
partners high-value sales
presentations,
Continue to next page pitches and
negotiations

Range of
Understanding

228 Philippine Skills Framework Software Development and Security 229

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Business Environment Analysis Business Environment Analysis

Analyze data pertaining to the business landscape and environment, including competitor-analysis, trends and
developments in laws and regulations and the impact on the business. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Consolidate • Execute • Develop data • Draw inferences of

information quantitative and collection business landscape
gathered through qualitative analyses approaches and environment to
data collection that translate data • Review and provide assess implications
processes into actionable recommendations • Oversee
• Maintain integrity insights based on research competition
of data collected • Assist with outcomes analyses, as a
and prepare data for development • Communicate with part of business
analyses of database to stakeholders to environment
FSC • Prepare graphical gather, store and understand and impact analyzes
representations of manage research document research to determine
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
data patterns information findings and potential changes
Level
• Identify both effectively implications in organizational
current and • Describe types and • Analyze local strategies
FSC Code SDS-BPM1-2004-1.1 SDS-BPM1-3004-1.1 SDS-BPM1-4004-1.1 SDS-BPM1-5004-1.1
potential longevity of impact and global data • Formulate
competitors in of industry trends and market the research
Utilize a range of Utilize research Monitor the influence Monitor business
accordance with and competitive trends, to identify methodologies,
data sources to instruments, of external and environment to
business priorities factors opportunities and outcomes and
analyze information quantitative and internal factors assess internal and Skills
• Identify market • Evaluate impact threats to business strategies to
to derive business qualitative data to on the critical external influencing Application trends locally and of current strategies leverage local
environmental gather information business functions, factors that may
globally and potential • Conduct basic and global
patterns and produce on the business report findings impact strategy
• Support research competitors towards financial analyses to market trends,
reports to present environment, and recommend planning and
initiatives organization and understand impact opportunities and
FSC Proficiency findings evaluate data to responses to operational plans
for business market position of industry and threats in driving
Description draw out meaningful management and recommend
environment • Understand demand market key business
inferences that response approaches
evaluations and supply in • Forecast return of decisions and
impact the to environmental
• Support analyses relation to how investment based growth strategies
organization's market changes
of data and industry and on environment • Monitor the research
positioning and
information organization create analyses and processes and
provide feedback to
relating to business value identified impact results
management
environment • Describe • Propose business • Establish
• Maintain proper assessment of plans and strategies procedures and
documentation future prospects based on analyses guidelines for
• Data collection • Data collection • Range of analytical • Critical success
of research based on analysis and understanding conducting business
methodologies and methodologies and techniques factors of
information findings of segment, market environment
approaches approaches appropriate for organizational
and industry analyses
• Data confidentiality • Data confidentiality environment and functional
issues associated issues associated analysis strategies
with presenting with presenting • Key metrics to drive • Scope of the
statistical results statistical results desired outcomes business
• Data preparation • Means of identifying • Microeconomic and environment
Range of
techniques potential macroeconomic analysis
Understanding
• Industry, market and competitors and principles • Market trends
competitors’ profiles the likelihood of • Industry to prioritize key
and trends their entries into the competitive forces focus areas of the
market evaluation methods research efforts
• Competitor profiles • Market segment • Techniques to
• Industry, market and differentiation synthesize patterns
competitors’ trends strategies and trends
Underpinning and forces • Business planning • Competition
Knowledge • Segment analysis approaches analysis frameworks
techniques • Methods to • Internal and
• Demand and supply calculate return on external forces that
for industry and investment shape organization
organization strategies
• Strengths,
weaknesses,
opportunities and
threats (SWOT)
analysis techniques
• Political,
economic, social,
technological,
environmental, legal
(PESTLE) analysis
techniques

Continue to next page

230 Philippine Skills Framework Software Development and Security 231

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Business Innovation Business Innovation

Identify and evaluate digitization and innovative business opportunities provided by new advancements in
information and communication technology to establish new services or businesses to bridge the physical and FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
digital worlds Level

• Compare current • Investigate business • Inspire a culture and

business model for strategies to mind-set of digital
the organization identify business innovation within
with the other opportunities and beyond the
business models in • Evaluate organization
the industry opportunities • Investigate
• Explore potential for viability, business strategies
opportunities for applicability to the to leverage
business innovation organization and on business
to be introduced compatibility with opportunities for
within the business goals and innovation and
FSC organization objectives reform
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 • Identify ways in • Design digital • Establish strategies
which digitisation architectures to monitor
Level
can be applied to to structure the and evaluate
the business application of performance of
FSC Code SDS-BPM1-4005-1.1 SDS-BPM1-5005-1.1 SDS-BPM1-6005-1.1
• Conduct feasibility digital technologies current systems and
analysis and weigh to different parts of processes
Explore opportunities Prioritize business Inspire a culture of
for business innovation business and digital
the costs-benefits the business • Review trends,
innovation and opportunities innovation within
of potential • Develop a viable opportunities
business innovation action plan to and high-priority
reform, and lead the and design digital and beyond the
FSC Proficiency opportunities implement the process changes
implementation of architectures and organization
Description innovative business processes to facilitate
• Implement business business innovation for relevance to the
innovation processes, in organization
initiatives the creation of an
innovative business
processes in line accordance with • Approve ideas
with a defined the organization’s for innovation
environment
action plan business strategies and continuous
• New and emerging • Current and • New and emerging • Manage business improvement
innovative business emerging trends in innovation to • Inspire business
processes / models industry-accepted digitisation and Skills review success of process
deployed in the technology services business innovation Application integration with transformation,
industry and business strategies the organization’s driven by business
• Concept and models • Current and future business strategies requirements
principles of • The organization’s operating context • Facilitate and industry
digitisation operating context, and key priorities of information developments
• Factors to consider business priorities, the business flow among key • Maintain oversight
to assess the domain and • Critical business stakeholders to of performance
viability of business environment considerations empower sharing reports and
innovation for a • Business planning for assessment and development of variance for all key
given organization process and of proposed innovative ideas result areas of the
context methodologies innovation and organization, in
• Success factors for relating to business its potential relation to current
Underpinning and future business
implementation of innovation implications
Knowledge business innovation • Application of • Performance imperatives
digitisation to the measurement • Create an
business techniques organizational
• Best practices in • Key business environment
implementation performance for continuous
process of business indicators in improvement and
innovation relation to process innovation
• Legal, ethical innovation and • Establish objectives,
and security changes measures and
issues relating to • Best practices communication
implementation of and techniques plans to guide
business innovation in organization implementation
culture change and of processes
transformation for continuous
improvement and
innovation
Continue to next page

Range of
Understanding

232 Philippine Skills Framework Software Development and Security 233

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Business Needs Analysis Business Needs Analysis

Identify and scope business requirements and priorities through rigorous information gathering and analysis
as well as clarification of the solutions, initiatives and programs to enable effective delivery. This also involves FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
the development of a compelling and defensible business case and the articulation of the potential impact of Level

the solution to the business. • Document • Elicit business • Lead business • Design requirement
requirements requirements requirements elicitation process,
from operational from operational elicitation effort, defining analysis
management or management or conversations and inputs required
other stakeholders other stakeholders and interactive • Lead complex and
• Identify basic using appropriate processes with comprehensive
and immediate techniques internal or external analysis of business
business needs and • Review stakeholders processes and
requirements documentation to • Analyze existing inputs gathered
• Conduct exploratory verify accuracy and business processes to understand
research or understanding of and information long-term business
information business needs gathered to requirements and
scanning to • Analyze data understand short- their driving factors
FSC consolidate relevant gathered to mid term business • Facilitate scoping
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 information, options identify the requirements of and business
Level or ideas that can business problems, varying complexity priority setting
be used requirements and • Define scope and for strategic
FSC Code SDS-BPM1-2006-1.1 SDS-BPM1-3006-1.1 SDS-BPM1-4006-1.1 SDS-BPM1-5006-1.1 • Support in the opportunities business priorities and complex IT
shortlisting or presented for small-medium initiatives with
Document business Elicit and Investigate Lead comprehensive development of • Assist in analysis sized initiatives and senior stakeholders
requirements and analyze business existing business analysis to options or solutions of stakeholder programmes • Obtain formal
identify basic needs requirements from processes, evaluate understand for consideration objectives and their • Analyze agreement from
FSC Proficiency as well as potential key stakeholders requirements and underlying drivers underlying drivers requirements for stakeholders and
Description solutions and assess relevant define the scope and present a • Explore relevant alignment with recipients to the
solutions and their for recommended compelling business solutions or business objectives scope, prioritized
potential impact solutions and case for proposed IT programmes, and priorities requirements and
programmes solutions from an existing • Obtain formal establishment of a
repertoire, that can agreement by baseline for solution
• Processes • Business • End-to-end • Best practice address business stakeholders or delivery
in business requirements from requirement methodologies needs recipients to the • Manage effective
requirement key stakeholders elicitation process in business • Present solution scope and establish business processes,
documentation • Relevant solutions • Business process requirement options for baseline for through changes
Skills
• Typical business or programmes and priorities gathering consideration commencement of and enhancements
Application • Explain how solution delivery in IT systems,
processes and • Types of business analysis • Strategic planning
functional solutions • IT program / and prioritization solutions will • Evaluate potential management and
requirements solution scoping for IT business impact the business options and processes
• Existing or standard techniques requirements and address recommend • Establish the
Underpinning requirements effective contribution that
IT solutions and • Evaluation • Business modeling
Knowledge initiatives techniques or techniques and solutions and IT initiatives,
processes for IT tools programmes that programmes and
solutions and • Projection of long can be combined solutions can
initiatives term implications or customized to make to business
• Business case of IT solutions or address root of objectives
elements changes business needs • Oversee
• Business case • Present business development and
development case for implementation of
recommended solutions, taking
solutions, defining into account the
Continue to next page potential benefits, change implications
options, associated to the organization
risks and impact and all stakeholders
• Utilize in-depth
analysis and
business models to
present a strong,
compelling business
case for proposed
IT changes and
solutions
• Project long-term
costs and benefits,
options, risks and
impact to senior
stakeholders

Range of
Understanding

234 Philippine Skills Framework Software Development and Security 235

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Business Negotiation Business Performance Management

Conduct negotiations to establish win-win outcomes for the organization. Implement organizational performance systems to meet business plans and objectives by establishing
performance indicators, tracking progress and addressing gaps.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
FSC Code SDS-BDE1-3001-1.1 SDS-BDE1-4001-1.1 SDS-BDE1-5001-1.1 SDS-BDE1-6001-1.1 Level

Apply negotiation Participating in Manage and direct Direct negotiation FSC Code SDS-GMA1-3001-1.1 SDS-GMA1-4001-1.1 SDS-GMA1-5001-1.1 SDS-GMA1-6001-1.1
skills and techniques negotiations negotiations and policy and develop
FSC Proficiency Monitor performance of Manage organization Formulate organizational Establish organizational
and document refining negotiation negotiation limits
Description negotiations. policies the department performance systems performance systems guidelines for
across departments and key performance performance
FSC Proficiency
indicators in alignment systems according to
• Negotiation • Negotiation • Negotiation styles • Situations that Description with organization’s organizational mission
objectives objectives • Results of effective negotiation may be vision, mission and and objectives
• Context of • Context of negotiation used in organization values
negotiation negotiation, • Conditions • Negotiation policy
• Social and cultural which relates for successful and guidelines • Types of performance • Industry best practices • Organisation’s policies, • Organisation’s vision,
differences to negotiation negotiation • Means of applying systems for implementing products and processes mission and values
which may affect objectives • Organisational negotiation limits • Department’s policies, organizational • Objectives of the • Industry best practices
negotiations • Components of negotiation policy and guidelines products and processes performance systems organization’s in organizational
• Interpersonal skills negotiation plans and guidelines • Legislation and • Performance • Gap analysis procedures performance systems performance systems
• Communication and • Negotiation roles • Legislation and regulations monitoring and testing • Key performance • Emerging trends and
Underpinning Underpinning procedures indicators regulatory standards
conflict resolution and responsibilities regulations pertaining to
Knowledge techniques • Negotiation pertaining to negotiations Knowledge • Root cause analysis of organization
• Relevant precedents processes and negotiations procedures performance
in past negotiations techniques • Relevant legal management
• Relevant precedents and regulatory
in past negotiations requirements
• Legislation and
regulations
pertaining to
negotiations • Document operational • Implement • Develop organizational • Establish organizational
functions of the organizational performance systems guidelines for
organizational performance systems that are in line with the adoption of
• Identify negotiation • Plan and prepare • Plan and prepare • Drive the performance systems within the department business plans and organizational
outcomes in alternatives and for negotiation establishment of within the department whilst taking into objectives performance systems
commercial outcomes for in accordance the organisation’s • Perform regular tests account its unique • Oversee the according to business
situations both parties in with negotiation negotiation policy and checks on business requirements implementation objectives
to establish negotiations to strategies and limits processes according to • Design monitoring and of organizational • Review organization
organisation’s support negotiation • Implement • Set negotiation monitoring and testing testing procedures performance systems performance systems to
desired position in objectives negotiation guidelines to procedures for processes within to ensure consistency ensure their alignment
the negotiation • Apply strategies according be used during • Track the progress the department that across the organization with organizational
• Identify roles and communication and to negotiation negotiation process and performance of are aligned to the • Develop key vision, mission and
responsibilities conflict resolution guidelines during • Evaluate and refine business processes requirements of key performance indicators values
needed to support techniques to negotiation process negotiation policy by comparing test performance indicators to assess the overall • Endorse key
negotiation achieve desired • Provide feedback to and limits based results against key • Evaluate performance performance of the performance
objectives negotiation relevant parties for on negotiation performance indicators of the department organization based on indicators in assessing
• Prepare relevant outcomes negotiation policy outcomes Skills • Identify gaps in against goals set emerging trends organizational
Skills • •
background • Finalise negotiation refinement Application business processes Perform gap analysis Perform root performance as per
Application information to and take necessary based on test results on the gaps identified cause analysis of industry best practices
understand other follow-up actions to and highlight areas for within the department organizational and regulatory standard
parties’ position close negotiation improvement • Identify root causes for performance systems • Review blueprints for
• Use negotiation • Monitor and • Perform modifications gaps between current • Review reports and addressing gaps found
processes and evaluate to close the gaps and future state of develop blueprints to in business processes to
techniques to negotiation found in business department based on address gaps identified ensure their alignment
assist in achieving outcomes against functions according to the gap analysis with organizational
desired negotiation objectives in requirements of action • Develop reports with mission and objectives
outcomes accordance with plans Recommendations on
• Record negotiations organisational how to address root
for evaluation and procedures causes and close gaps in
documentation the department
purposes • Translate blueprints
into implementable
action plans

Range of
Understanding Range of
Understanding

236 Philippine Skills Framework Software Development and Security 237

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Business Presentation Delivery Business Requirements Mapping

Perform required tasks to prepare and present information in various business settings involving preparation, Map business requirements to existing processes to identify gaps or opportunities for possible solutions and
understanding of audience, delivery and tailoring of messages to be conveyed. evaluate impact of solutions against requirements to propose adjustments as needed.

FSC FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 Proficiency Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Level Level

FSC Code SDS-BDE1-3002-1.1 SDS-BDE1-4002-1.1 SDS-BDE1-5002-1.1 FSC Code SDS-BPM1-3007-1.1 SDS-BPM1-4007-1.1 SDS-BPM1-5007-1.1

Prepare and Adapt various Conduct Analyse relevant information Evaluate factors and ideas Define overall strategies,
collate relevant techniques and presentations to from stakeholders and map to identify key business objectives and priorities to
information to deliver concepts in senior management business requirements to requirements and objectives underscore business requirement
FSC Proficiency presentations within presentation skills by establishing a
FSC Proficiency
existing processes to identify to be achieved. Test relevant mapping activities and assess
Description project teams that are widely used clear direction for gaps and/or opportunities solutions or programmes and alignment between solutions,
Description impact of solutions and/or requirements and eventual
and effective in what’s going to be
engaging individuals covered and what the programmes against identified outcomes
and/or teams desired deliverables business requirements to
propose adjustments
• Types of target • Design and • Presentation
audience management of guidelines for • Sources of structured and • Data interpretation and • Strategies to minimize
• Types of content presentations to unstructured data for business analysis techniques voluntary exit rate
presentation • Methods of content senior management requirements • Stakeholder management • Methods of reviewing human
strategies and delivery • Types of • Stakeholder identification techniques resources (HR) policies in
formats • Methods of presentation techniques • Solution testing and evaluation relation to voluntary exit
Underpinning •
• Forms of engaging collaterals Information gathering and methods management
Knowledge presentation aids individuals or teams • Techniques to Underpinning critical questioning techniques • Causes of business requirement
• Industry best engage target Knowledge • Business process mapping misalignment
practices for audience methodologies
delivering • Evaluation techniques
presentations • Methods for gap and
opportunity identification

• Research and • Identify topics • Establish objectives

gather relevant according to target of presentations
information on audience and identify • Identify relevant stakeholders • Understand interests of key • Define overall strategies,
target audience • Prepare content for appropriate in the organisation and stakeholders and organisation objectives and priorities for
through use of presentations presentation information sources to gather • Assess data collection methods business requirement mapping
available resources • Conduct modes to meet data • Verify and categorise business and solutioning activities
• Deliver presentations based organizational • Record and identify business requirements • Evaluate business requirements
presentations to on prepared content requirements requirements • Analyse mapping of business in line with business strategies,
teams and explain • Seek clarifications • Determine • Determine needs of requirements to existing objectives and priorities
their intended and address deliverables for stakeholders within business processes and/or solutions to • Determine priorities to address
outcomes using questions and/or target audience process context identify gaps or improvement business requirements
relevant strategies, issues raised by to develop • Develop preliminary mapping opportunities • Determine criteria for assessing
formats and target audience presentation of business requirements to • Prioritise findings to alignment of business
delivery methods • Demonstrate collaterals existing processes • identify key requirements and requirement mapping, solutions
• Use relevant close loop • Use appropriate • Identify gaps or opportunities objectives to be achieved and intended outcomes
presentation communications presentation Skills in existing processes • Develop solutions to identified • Review and suggest
aids, materials with target audience modes to deliver Application • Manage stakeholders to align gaps and opportunities in improvements for proposed
Skills and examples appropriate business requirements collaboration with stakeholders solutions to address gaps and
Application to facilitate messages to target • Gather data on implementation • Evaluate impact of solutions opportunities identified
target audience’s audience outcomes and programmes in • Review and suggest
understanding of • Review presentation meeting identified business solutions to address common
key concepts and outcomes to requirements feasibility issues and business
ideas enhance future • Identify common feasibility requirement misalignment
• Summarize key performance issues issues
concepts at • Highlight adjustments required • Evaluate alignment between
strategic points for better alignment between business solutions and
to support requirements and outcomes intended outcomes
understanding of • Propose improvements to
presentations business solutions
• Collate feedback
and reactions
from audience on Range of
presentations to Understanding
highlight areas for
improvement

Range of
Understanding

238 Philippine Skills Framework Software Development and Security 239

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Business Risk Management Business Risk Management

Forecast and assess existing and potential IT risks which impact the operation and/or profitability to the
business as well as the development and roll out company-wide strategies and processes to mitigate risks, FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
minimize their impact or effectively manage such business risks. Level

• Identify risks • Lead the • Lead identification • Define overarching

and conduct risk assessment and assessment of risk management
assessment on their of current and current and future strategy and
business impact potential risks risks to the overall direction, based on
• Highlight red flags within a defined business business priorities
and other key functional or • Evaluate potential and in line with
findings in risk technical area of business impact of industry standards
assessment report business risks and regulations
• Propose processes • Develop a risk • Evaluate, • Anticipate potential
and action steps to assessment report, organization-wide risks to the business
address risks with highlighting risk mitigation based on emerging
reference to internal key areas for and management trends and threats
protocols, past improvement initiatives in the industry or
FSC solutions or external • Recommend • Develop related sectors
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 best practices possible solutions, implementation • Establish a long
Level • Explain risk plans and initiatives plan for term strategic
management to address risks organization-wide roadmap for
FSC Code SDS-BPM1-3008-1.1 SDS-BPM1-4008-1.1 SDS-BPM1-5008-1.1 SDS-BPM1-6008-1.1 measures to and minimize their risk management addressing existing
particular functional impact on business processes and and potential
Skills
Identify risks and Assess current and Critically evaluate, Anticipate emerging areas or Business operations procedures risks arising from
Application Units (BU), to gain • Implement risk • Integrate knowledge business operations
their business potential risks within review and drive threats and potential
impact and propose a defined functional organization-wide risks, and define the buy-in and ensure management of industry best and developments
FSC Proficiency understanding processes and practices and • Prioritize existing
measures to manage area, and develop risk risk mitigation overarching risk
Description risks countermeasures and and management management strategy • Propose procedures for organization’s and potential risks
contingency plans initiatives for the business enhancements particular functional context to guide the to the business,
to risk area or BU, ensuring development of risk based on business
countermeasures that relevant parties countermeasures priorities and future
• Basic risk • Risk identification • Risk identification • Industry standards and contingency are familiar with the and contingency strategic direction
identification and assessment and assessment in risk management plans tools, techniques plans • Set guiding
and assessment techniques for a techniques for the • Emerging trends in and activities principles for the
techniques functional area organization potential risks faced involved development of risk
• Internal protocols, • Risk assessment • Potential impact of by organizations • Develop risk countermeasures
past solutions and report development current and future • Strategic roadmap countermeasures and contingency
widely-known best • Complex or risks development and contingency plans, with
practices in risk advanced methods • Key considerations • Prioritization plans, and evaluate reference to
management or to address risks for evaluating considerations their viability and industry best
prevention and minimize their risk mitigation for current and effectiveness for the practices
Underpinning • Risk management impact and management potential risks business function
Knowledge measures and • Implementation initiatives
implementation considerations • Industry best
steps and rationale for practices in risk • For Data Protection-related programmes, please refer “Guide to Develop Training Courses for Data Protection Officer (DPO)”, Personal Data
risk management countermeasures Protection Commission (PDPC), http://www.pdpc.gov.sg/dp-competency [March 2020]
processes and contingency Range of
• Features and plans Understanding
applicability of risk
countermeasures
and contingency
plans

Continue to next page

240 Philippine Skills Framework Software Development and Security 241

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Change Management Change Management

Plan and systematic execution of processes to facilitate the transition of individuals, teams and organizations
to a desired end state in a manner that is seamless, sustainable and aligned with business objectives. This FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
includes the redirection of resources, business processes, finances and operating models, as well as stakeholder Level

engagement to facilitate implementation and maximize adoption. • Apply change • Drive execution • Articulate the • Establish the
control procedures of change control purpose and organization’s
in regular work procedures reasons for a change
processes based on based on an significant change management
endorsed changes implementation • Plan change control strategy and
• Provide suggestions plan for endorsed procedures for IT policies with
for tweaks to change requests initiatives across reference to
business processes • Identify business the organization appropriate
or operations to activities or • Develop business frameworks,
support changes processes required readiness plan, industry best
and transitions to integrate and roll considering the practices
effectively out new changes resources, elements, and business
• Identify impact in the business capabilities and requirements
FSC of change to environment activities required • Define vision and
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 employees and • Analyze resources for effective, objectives for
Level stakeholders and cost-impact smooth transition organization-wide
• Develop of changes, • Determine readiness change
FSC Code SDS-BPM1-3009-1.1 SDS-BPM1-4009-1.1 SDS-BPM1-5009-1.1 SDS-BPM1-6009-1.1 communication highlighting where level of business • Determine key
materials to inform people, resources or users for upcoming performance
Apply change Recommend business Develop business Establish the and educate finances need to be changes and benchmarks and
control procedures activities required readiness plan and organization's affected employees redirected identify readiness change success
in work processes, to integrate and roll direct business change management and stakeholders • Deliver gaps indicators
assess impact of out new changes and activities, processes strategy, define key • Identify associated communications to • Plan a series of • Maintain a business
change and develop drive the execution and resources to success indicators, costs and resources engage and seek the engagement perspective on how
FSC Proficiency required to facilitate buy-in of affected activities to change initiatives
communications to of change control facilitate changes and inspire shared
Description prepare stakeholders procedures, engaging and transitions, and commitment to basic, small-scale employees of the secure stakeholder are integrated
for the change stakeholders in the plan change control the change changes change commitment to the into the business,
process procedures for IT • Document change • Deliver training success of change considering
initiatives impact on workplace to equip affected implementation potential impact
performance and employees to before introducing on business cycles,
processes, against manage change and the change stakeholders and
• Change control • Change • Change control • Change key performance change impact • Drive stakeholder operations
procedures implementation procedure management benchmarks or • Identify potential education or • Orchestrate the
• Costs and resources plans and development frameworks success indicators pitfalls, obstacles training initiatives organization toward
required for basic procedures • Business readiness • Industry best or challenges to to build internal desired objectives
Skills
changes • Impact of changes assessment and practices in change smooth adoption capability and and end state of a
Application and implementation change readiness change or transition
• Impact of changes on business planning management
to employees activities and • Resource • Selection of key of changes • Direct internal • Design strategic
• Key performance processes management for performance • Assess change resources, to implementation
benchmarks or • Resources required complex changes benchmarks and performance facilitate the move plan, covering all
indicators of to roll out changes and transitions success indicators against new key to the desired end business activities,
success effectively • Critical stakeholders for change performance state of the change key personnel and
• Assessment of and touchpoints for initiatives benchmarks • Maintain oversight resources required
Underpinning • Implement follow- of change to prepare the
change performance change initiatives • Components and
Knowledge against benchmarks steps to design up actions to performance against organization for
effective change address any change set goals and an IT change or
implementation performance issues benchmarks post- transition
plan implementation • Outline key
• Strategic resource stakeholder
management and engagement
allocation for messages to be
change initiatives communicated
• Critical stakeholder throughout the
engagement change process to
messages generate shared
commitment to and
ownership of the
Continue to next page change
• Approve finance
usage to support
transitions
• Ensure that the
required internal
and external
resources are
acquired, in place,
and of sufficient
quantity and quality
to facilitate the
change

Range of
Understanding

242 Philippine Skills Framework Software Development and Security 243

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Cloud Computing Cloud Computing

Implement cloud solutions to enhance business performance and security of IT systems.
FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Set up environment • Assess the • Evaluate • Project current

for the performance of organizational and future cloud
implementation of cloud solutions requirements and computing
cloud solutions in based on expected business needs for requirements
accordance to user business needs, cloud solutions based on business
requirements usage and traffic • Evaluate new direction and
• Run tests for volume and emerging organizational
cloud solutions • Draft specifications cloud solutions priorities
FSC
to minimize for cloud solutions to determine • Foster a culture of
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 integration-related to address usage, its efficacy and experimentation
Level issues performance suitability against and innovation in
• Detect issues with and security organizational the adoption and
FSC Code SDS-DIM1-3004-1.1 SDS-DIM1-4004-1.1 SDS-DIM1-5004-1.1 SDS-DIM1-6004-1.1 cloud solutions to requirements requirements usage of cloud
identify solutions • Develop • Review performance solutions
Deploy cloud Develop plans to Evaluate the Build actionable • Resolve cloud implementation of cloud solutions • Determine the
solutions and resolve implement cloud suitability of cloud strategy plans and integration and plans for • Evaluate the purpose and
cloud integration solutions solutions against policies for the implementation implementing cloud benefits and functions of
FSC Proficiency issues organizational introduction and Skills issues solutions challenges of using adopting and
Description requirements and adoption of cloud Application • Conduct • Develop processes cloud solutions implementing cloud
business needs solutions across the implementation for the review • Develop costing solutions at an
organization tests on cloud of metrics for technology organizational level
solutions to associated with requirements for • Define hypotheses
measure its implementation of implementation of to guide the
• Security and quality • Requirements for • Interactions • Objectives of cloud effectiveness cloud solutions cloud solutions experimental design
standards implementation of between various solutions adoption against defined • Resolve escalated • Draft of cloud solutions
• Diagnostic tools cloud solutions cloud and on-site and implementation metrics issues related to recommendations • Explore new
for cloud-related • Impact analysis components and in the organization • Escalate unresolved implementation of for the introduction cloud solutions
problems techniques for cloud systems • Industry best issues related to cloud solutions of cloud solutions to determine its
• Types of installation solutions • Impact of cloud practices in implementation of suitability for
tests for cloud • Types of cloud component cloud solutions, cloud solutions organizational
solutions platform integration additions, changes technologies and implementation
• Technical solutions tools and or removals to implementation • Endorse
or techniques techniques the organization processes recommendations
to resolve cloud • Range of infrastructure and • Business impact of on proposed cloud
integration-related installation tests operations cloud deployment, solutions
issues and techniques for • Cloud solutions modification, and
• Database cloud solutions and associated migration
administration and • Steps to align components • Organizational
maintenance tools existing systems • Cloud specifications requirements and
Underpinning and techniques with cloud and implementation business needs Range of
Knowledge computing techniques • Trends and Understanding
components • Cloud computing technologies in
• Elements and migration protocols cloud solutions
functioning of and strategies
automated software • Trends and
deployment technologies in
• Scripting and cloud solutions
programming • Industry standards
languages and protocols
• Big data tools and related to cloud
techniques solutions
• Range of cloud • Methods to evaluate
computing the suitability of
platforms, software cloud solutions
and services • Cost-benefit
analysis techniques

Continue to next page

244 Philippine Skills Framework Software Development and Security 245

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Compliance with Legal Regulations Compliance with Legal Regulations

Design and deliver training materials on regulatory compliance topics to spread awareness and encourage
adoption of a compliance mindset and behaviors. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Comply with • Communicate • Analyze information • Propose and • Define roles,

internal and key legislative on relevant evaluate accountabilities and
regulatory and regulatory compliance appropriate responsibilities of
organizations’ requirements requirements compliance company directors,
policies and and related that regulate the programmes and/ functions and
procedures to management business units from or management various committees
ensure compliance systems to relevant appropriate sources systems in in complying
• Identify and stakeholders to of information consultation with corporate
document possible facilitate legislative • Interpret relevant with relevant governance policies
FSC areas of non- compliance legislation and stakeholders • Provide guidance
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
compliance in • Identify legislative regulations, • Identify non- for operationalising
business activities and regulatory legal documents, compliance the corporate
Level
in accordance with requirements standards and codes based on relevant governance policies
information format relevant to the of practice relevant legislative and of the organization
FSC Code SDS-CGP1-1001-1.1 SDS-CGP1-3001-1.1 SDS-CGP1-4001-1.1 SDS-CGP1-5001-1.1 SDS-CGP1-6001-1.1
requirements organization to the business units regulatory • Evaluate
in consultation • Evaluate and requirements operational
Demonstrate working Analyze and interpret Manage compliance Formulate Endorse
with relevant report the data • Determine plans to monitor
knowledge to information on monitoring, report organization's organization's
stakeholders on compliance appropriate and internalise
ensure adherence to relevant legislation issues and challenges compliance compliance
to relevant responses to corporate
relevant legislative and compliance identified and programmes programmes in
FSC Proficiency stakeholders address non- governance in
and regulatory requirements formulate action to incorporate accordance with
Description Skills according to compliance the organization
requirements in plans on compliance relevant legislative relevant legislative
Application information format within scope of for endorsement
carrying out day-to- in the event of non- and regulatory and regulatory
requirements relevant legislative purposes
day work activities compliance requirements requirements
• Formulate and regulatory
recommendations requirements
and obtain sign-off
• Legislative • Legislative • Relevant legislation • Sources of non- • Regulatory
for addressing areas
and regulatory and regulatory and regulations compliance frameworks
of non-compliance
requirements for the requirements for the applicable to • Relevant legislative applicable to the
with legal and
relevant industry relevant industry industry and regulatory organization and
other requirements
and operating and operating • Appropriate sources requirements and global leading
in consultation
environment environment of information appropriate sources practices
with relevant
• Objectives of • Objectives of on internal and of information • Roles,
stakeholders
legislative and legislative and external compliance • Compliance accountabilities
• Develop detailed
regulatory regulatory requirements programmes and/ and responsibilities
operational plans
compliance compliance • Methodologies for or management of company
and procedures for
• Data on compliance both internal and systems directors, functions
compliance
external monitoring • Relevant and committees
• Monitor and review
and evaluation stakeholders to in corporate
operational plans
• Implications of non- advise on the governance
and procedures for
compliance with management of • Processes for
Underpinning compliance
relevant legislation non-compliance operationalising
Knowledge and regulations • Appropriate the corporate
responses to governance policies
address non- • Corporate
compliance governance
Range of
• Performance principles
Understanding
indicators of • Internal and
operation of external corporate
compliance governance controls
programmes and/ • Operational plans
or management for monitoring
systems in and internalising
identifying non- corporate
compliance governance in the
organization

Continue to next page

246 Philippine Skills Framework Software Development and Security 247

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Configuration Tracking Content Development and Strategy

Track systematically and manage changes and revisions in software projects to ensure that all changes are Brainstorm, ideate and utilize writing strategies and plans to maximize user engagement.
accounted for and to protect assets against unauthorized change, diversion and inappropriate use

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
FSC Level
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level FSC Code SDS-DCO1-3001-1.1 SDS-DCO1-4001-1.1 SDS-DCO1-5001-1.1 SDS-DCO1-6001-1.1

FSC Code SDS-DIM1-1005-1.1 SDS-DIM1-2005-1.1 SDS-DIM1-3005-1.1 SDS-DIM1-4005-1.1 Define content Lead the Establish content Influence creation
strategies and plans, development of strategy principles of new content
Label, track and Verify accuracy, Develop and update Develop policies, in consideration of tools, processes and initiate strategies and ensure
document all completeness a configuration processes and
FSC Proficiency
the target audiences’ and materials to organizational efforts supplement
configuration items and currency of management plan, guidelines for the Description needs administer content adoption of content strategic business
and changes to information in determining systems organization's planning tools and processes priorities
software projects configuration and techniques to configuration
FSC Proficiency
using standard tools logs and review track changes and management and
Description and templates unauthorized revisions tracking • Elements of content • Principles of content • Principles of content • Principles and
changes, diversions strategy and plan strategy and plan management tools for new
or inappropriate use development development systems and emerging
of software assets • Relationship among • Principles of content • Sector and user engagement
content marketing, management competitor analysis methodologies
content strategy, systems methods • Best and new
• Key information • Importance of • Key components • Best practices in editorial planning • Integration • Concept of practices in creating
required to label baselines in of a configuration management of and content approaches for stakeholder engaging customer
configuration items configuration items management plan configuration items calendars content marketing management content
• Indicators of • Process of handling • Various • Industry • Writing methods and content • Techniques to • Best practices in
unauthorized unauthorized configuration requirements and techniques strategy engage audience user engagement
Underpinning
changes, diversions changes, diversions management / and standards in • Audience • Writing methods and stakeholders • Prevalent sales
Knowledge or inappropriate use or inappropriate use tracking systems, the protection of definitions, needs and techniques • Writing methods methodologies and
• Configuration Underpinning
tools and software assets and expectations • Content strategy and techniques tools
tracking processes techniques Knowledge • Content strategy tools, frameworks • Content strategy • Considerations in
and tools tools, frameworks and processes tools and processes business priorities
and processes • Concepts and • Techniques to create and impact on
• Elements and principles of social engaging customer user engagement
• Label all • Review key • Develop a • Develop guidelines principles of user media marketing content projects
configuration items information on configuration for the consistent engagement and • Techniques to create • Best practices in • Principles of
according to set configuration items management classification and experiential user engaging customer user engagement strategic customer
instructions and • Track baselines for plan to oversee management of engagement content • Concepts and management
templates configuration items the systematic configuration items • Application of • Principles of principles of social • Strategic resource
• Track configuration • Generate reports tracking, control • Develop policies appropriate sales omni-channel user media marketing management
items, components on configuration and management of for the retention of methodologies and engagement tactics
and changes status for tracking changes in software baseline copies tools
• Document changes software project projects • Facilitate to oversee
to software projects progress • Develop the organization’s
using standard tools • Verify for accuracy, identification configuration Continue to next page
and templates and completeness standards for management and
• Perform regular of information in naming and version tracking system
checks on configuration logs control of software • Establish processes
configuration and and records documentation for the verification
report unauthorized • Review software • Select appropriate and audit of
changes, diversions assets where systems, tools configuration
Skills or inappropriate unauthorized and techniques to records
Application use of software changes, diversions track changes and • Establish
products or inappropriate use revisions compliance
has occurred • Update standards to
configuration account for all
management plan changes to software
to account for key products
enhancements or
updates to software
assets
• Investigate and
report areas of
non-compliance
with configuration
management
standards or
unaccounted
changes

Range of
Understanding

248 Philippine Skills Framework Software Development and Security 249

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Content Development and Strategy Content Writing and Editing

Articulate, proofread and conduct readability tests on key messages written using appropriate content ideas
FSC and writing styles.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Execute research • Execute research • Develop strategies • Synthesize new

to identify suitable to identify suitable to align efforts user engagement
user engagement user engagement across user methodologies
tactics for business tactics for business experience (UX) and tools to drive
purposes purposes design, editorial and development of
• Uncover • Uncover technical resources content for the
content ideas in content ideas in on content organization
collaboration with collaboration with development • Review user
stakeholders stakeholders projects engagement tactics’
• Define relevant • Define relevant • Lead validation of performance FSC
content territory content territory content models with against their Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
that intersects with that intersects with stakeholders objectives, and
Level
audience’s passion audience’s passion • Inspire audiences provide redirection
points and brand points and brand with emotional and • Generate new
FSC Code SDS-COP1-2001-1.1 SDS-COP1-3001-1.1 SDS-COP1-4001-1.1 SDS-COP1-5001-1.1
value value relatable stories to thinking and
• Determine • Determine increase adoption philosophy
Draft content using Edit content with Cascade purpose Articulate purpose
appropriate content appropriate content of content tools and on content
established writing reference to audience of content to of content, generate
formats for the formats for the processes development and
and communication needs, evaluate teams, develop a range of ideas
audiences and audiences and • Establish the user engagement
Skills principles effectiveness of guidelines for content relevant to purpose
communicated communicated content strategy strategies
Application messages messages principles • Enhance the
appropriate to target messages as well development and of the content and
customers as review and copyright clearances, evaluate implications
• Determine methods • Determine methods • Define standards brand equity of FSC Proficiency
provide inputs for and manage of the content to the
to generate and to generate and and strategies for the organization Description improvements styles or themes organization
structure content, structure content, creating compelling or client through
appropriate to the
using content using content core messages oversight of the
publications or types
creation frameworks creation frameworks and tone, to entire development
of communication
• Manage published • Manage published maximize audience of content
materials
content through content through engagement
tracking methods tracking methods • Guide the formation
of engagement
• Writing and • Writing and • Writing and • Writing and
plans for the
communication communication communication communication
organization
principles for principles for principles for principles for
• Drive the
relevant mediums relevant mediums relevant mediums relevant mediums
implementation of
• Writing and • Writing and • Writing and • Writing and
engagement plans
presentation presentation presentation presentation
across various
techniques for techniques for techniques for techniques for
channels and user
relevant mediums relevant mediums relevant mediums relevant mediums
touchpoints
• Sound knowledge • Sound knowledge • Sound knowledge • Sound knowledge
of grammar and of grammar and of grammar and of grammar and
punctuation punctuation punctuation punctuation
• Criteria for writing • Criteria for writing • Copyright clearance • Copyright clearance
project objectives project objectives procedures procedures
Range of
and requirements and requirements • Criteria for writing • Criteria for writing
Understanding • Criteria for defining • Criteria for defining project objectives project objectives
digital platforms for digital platforms for and requirements and requirements
publishing content publishing content • Criteria for defining • Criteria for defining
• Spelling and • Spelling and digital platforms for digital platforms for
typographical typographical publishing content publishing content
mistakes, including mistakes, including • Spelling and • Evolving
commonly commonly typographical technologies and/
misspelled words misspelled words mistakes, including or technology
Underpinning
• Characteristics • Characteristics commonly platforms that
Knowledge pertaining to pertaining to misspelled words affect delivery of
inconsistencies inconsistencies • Characteristics content
in subject-verb in subject-verb pertaining to
agreement and use agreement and use inconsistencies
of tenses of tenses in subject-verb
• Correct use of • Techniques to agreement and use
adverbs, adjectives rewrite phrases of tenses
and other modifiers and sentences • Techniques to
• Techniques to such that they are rewrite phrases
rewrite phrases semantically and and sentences
and sentences grammatically such that they are
such that they are correct semantically and
semantically and grammatically
grammatically correct
correct
• Legal and regulatory
requirements
relating to
publishing and
intellectual
property

Continue to next page

250 Philippine Skills Framework Software Development and Security 251

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Content Writing and Editing Continuous Improvement

Apply continuous improvement strategies to improve products, services or processes across the organization.
FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Conduct research to • Classify, structure • Generate a range of • Define target

support drafting of and sequence ideas in alignment audience
content content so that it to writing project • Define digital
• Draft content based is easy to read or objectives and platforms where
on target audience, navigate requirements content are to be
digital platforms • Draft and edit • Consult with published
where content are content based on relevant • Define writing
to be published target audience, stakeholders to project objectives FSC
and writing project digital platforms evaluate and select and requirements Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
objectives where content are most appropriate • Conceptualise and Level
• Draft content based to be published, content ideas and generate a range
on writing and writing project writing styles of text-based FSC Code SDS-GMA1-2002-1.1 SDS-GMA1-3002-1.1 SDS-GMA1-4002-1.1 SDS-GMA1-5002-1.1
communication objectives and • Review and content ideas in
principles requirements proofread written response to project Apply continuous Implement systems Facilitate the Establish systems
• Draft content • Draft and edit content using requirements process improvement and processes organization’s and processes to
based on writing content based manual and • Articulate purpose to workplace relating to continuous systems and enable continuous
techniques on writing and automated systems of content and FSC Proficiency
activities improvement processes relating improvement
appropriate to communication • Utilize a range of identify factors Description to continuous and lead change
purpose of the principles additional resources that may have improvement management efforts
content • Draft and edit to find information implications on the
• Apply presentation content based on where there are way contents will be
techniques to writing techniques perceived gaps in written • Purposes of • Organizational • Critical • Productivity
Skills
enhance readability appropriate to text-based contents • Develop structure continuous continuous organizational and quality
Application • Create content purpose of the • Manage copyright for text-based improvement improvement goals processes and their enhancement
with accurate content clearances as contents and writing • Types of • Organizational interdependencies strategies
punctuation • Apply presentation required styles to appeal to improvement goals goals and targets • Key performance • Waste minimization
• Write using correct techniques to • Edit copy to target audiences • Types of • Organizational indicators (KPIs) of strategies
use of grammar and enhance readability conform to grammar • Review implications continuous process structure, functions, the organization • Methods of
syntax • Proofread content rules of the content to the improvement resources, policies, and various formulating
and assess • Edit copy organization techniques procedures and functions continuous
readability to maintain • Procedures for culture • Techniques improvement
• Incorporate consistency with the making action plans • Components and strategies systems
feedback and publishing house • Concepts and and methods for performing • Organization culture
finalize content styles methods of of conducting feasibility building strategies
• Propose changes continuous process feasibility studies assessments • Change
to texts using clear improvement • Continuous • Strategies, tools management
language and • Types of improvement and techniques in strategies, tools and
applying logical Underpinning
performance systems, tools, continuous process practices
structure Knowledge indicators techniques, systems improvement
• Produce text • Procedures for and processes • Training needs
contents according carrying out • Internal and analysis for new or
to tone that is continuous external enhanced processes
consistent with improvement benchmarks for best • Techniques
established themes activities practices to evaluate
• Methods to track • Indicators of implementation
and measure performance success
progress of
improvement
Range of activities
Understanding • Procedures
for reporting
improvement
activities outcomes

Continue to next page

252 Philippine Skills Framework Software Development and Security 253

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Continuous Improvement Continuous Integration and Continuous Deployment

Manage the planning, building, testing and integration of codes, and deployment of software changes and
FSC updates into a live environment.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Identify • Recommend plans • Identify key • Establish

opportunities for for improvements organizational organization-
improvements and seek approval or operational wide continuous
within one’s work for deployment with processes improvement
areas relevant personnel that require systems and
• Propose workflow • Support feasibility improvements structures
improvements to studies of new • Direct continuous • Evaluate
enhance efficiency equipment, improvement applicability of
• Carry out the procedures or activities and new and emerging
improvement processes initiatives equipment, FSC
activities in • Implement • Conduct feasibility technologies,
Proficiency LEVEL 1 Level 2 Level 3 Level 4 Level 5 Level 6
accordance with the plans for the assessments of new procedures and
Level
action plans improvements of or recommended processes used
• Apply new or products, services improvements in the industry or
improved processes or processes in to equipment, adjacent industries
FSC Code SDS-DIM1-3006-1.1 SDS-DIM1-4006-1.1 SDS-DIM1-5006-1.1
in daily work consultation procedures or • Commission
Perform continuous Develop plans for Establish and advise
operations and with relevant processes feasibility
integration and continuous integration and on the organization’s
activities stakeholders and • Oversee the assessments
continuous deployment continuous deployment continuous integration and
• Rectify minor process owners introduction of • Develop strategies
FSC Proficiency (CI/CD) activities based (CI/CD) based on design continuous deployment
issues that hinder • Deploy changes new equipment, to optimize the
the execution in processes or procedures or manufacturing Description on developed plans to specifications, build, (CI/CD) policies and plans,
build, test and deploy test and deploy release manage the build, test and
of continuous procedures as a processes facilities’ efficiency
release packages into live packages into live deployment of packages
improvement result of continuous • Manage systems and minimize waste
environment environment into live environment
activities improvement and processes to • Develop
Skills • Gather data to initiatives facilitate continued organization-
• Information Technology • Emerging software • Long-term vision and
Application track the progress • Monitor the improvement wide plans for the
Infrastructure Library development frameworks, objectives of software
of improvement implementation • Design and apply introduction of
(ITIL) framework and methodologies, practices products and services
activities of continuous improvement new equipment,
practices and tools • Characteristics of
• Report the improvement strategies and tools procedures or
• Current software • CI/CD practice different software
outcomes of plans against • Evaluate production processes
development frameworks, development and development frameworks,
improvement the identified and performance • Manage change to
methodologies, practices implementation methodologies, practices
activities in benchmarks and information to facilitate transition
and tools • Release and deployment and tools
accordance with measures measure success of or incorporation
• CI/CD practices management practices • Emerging trends in CI/
organizational • Review performance improvements of new equipment,
• Release and deployment and standards CD implementation and
procedures levels before • Develop training procedures or
processes and activities • Build management management
and after the plans for new or processes
• Build management practices and standards • Advanced programming
implementation enhanced processes • Spearhead a culture
Underpinning procedures, tools and • Programming languages languages and tools
to analyze of continuous
Knowledge checklists for release and its effectiveness in • Applicability and
effectiveness improvement within
packaging different contexts reusability of externally
• Identify further the organization
• Programming languages • Types of software testing developed codes and
improvement • Review and approve
and its applicability in methods and approaches components
opportunities recommendations
different contexts • Criticality or importance
on significant
• Types of software testing of different software
changes that
methods and approaches components based on
need to be made
• Internal and external business and/or user
to resources,
quality, safety and needs
procedures,
security standards and/or
systems, equipment
benchmarks in software
or technologies
development

Continue to next page

Range of
Understanding

254 Philippine Skills Framework Software Development and Security 255

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Continuous Integration and Continuous Deployment Contract Management

Formalize contracts and/or service level agreements with providers of products and services including measure
FSC and manage supplier performance and fulfillment of agreed-upon service level agreements. This includes
Proficiency LEVEL 1 Level 2 Level 3 Level 4 Level 5 Level 6
Level resolution of contractual issues and maintenance of vendor and/or provider relationships.
• Implement changes to • Develop approaches to • Establish the
transition from current transition from current organization’s CI/CD
service to new and/or service to new and/or policies for software
changed service design changed service design development and
• Perform activities • Develop release and operations
according to release and deployment plans which • Determine release unit
deployment plans include schedule of level for each service
• Contribute to the activities asset or component
development of • Develop build plans • Review release and
build plans based on based on design deployment plans against
design specifications specifications resource availability
and environment and environment • Establish guidelines to FSC
configuration configuration build and manage a CI/CD Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
requirements requirements pipeline Level
• Perform benefits and risk • Manage software change • Lead the planning
analyses of proposed requests in the CI/CD and design of release FSC Code SDS-SCM1-3001-1.1 SDS-SCM1-4001-1.1 SDS-SCM1-5001-1.1
changes based on pipeline packages
business and/or user • Analyze benefits and risk • Drive the adoption Prepare drafts Review contracts Determine business
requirements of proposed changes and of established CI/CD of contracts and and agreements and viability of contracts
• Draft test codes and test determine changes to be practices agreements, monitor manage performance and establish
cases prior to feature made • Resolve complex issues vendor performance levels against organization's
coding • Determine suitable in the CI/CD pipeline FSC Proficiency
and resolve minor agreed standards, expectations of
• Conduct pilots to test scopes of pilots to • Guide pilot rollouts and Description contractual issues on provide feedback vendors, resolving
service before full test service before full ensure compliance with an operational level and investigate any escalated
deployment deployment established standards contractual issues performance or
• Merge code change or • Develop and test release • Liaise with business contractual issues
Skills branch back to the master packages for deployment and IT stakeholders
Application code repository • Deploy release packages on release scheduling • Components and • Techniques for • Key Performance
• Identify issues in the CI/ in a live environment and communication of protocols in contract managing non- Indicator (KPI)
CD pipeline to improve • Integrate code changes progress drafting conformance in setting for contracts
workflow and processes or branches back to the • Oversee the conduct • Performance service delivery and service level
• Identify repetitive and master code repository of post-release and monitoring • Legal rights and agreements
routine tasks in the CI/ • Troubleshoot issues in deployment reviews processes responsibilities of • Organization,
CD processes that can be the CI/CD pipeline • Develop metrics and • Escalation both the company industry and legal
automated • Automate repetitive and targets to measure the Underpinning procedures and the supplier standards on
• Document release routine tasks in the CI/CD performance of release Knowledge for handling • Implications of contractual matters
processes and procedures process and deployment contractual issues contractual issues • Contract
throughout the build • Review deployment to • Evaluate new releases, • Product or services on the organization negotiation
process ensure performance deployment tools, knowledge and • Management of techniques and
• Prepare handover of targets are met and techniques and processes constraints of contract change protocols
support for deployment quality issues addressed including automation for vendors and service
to service operations • Conduct handover adoption providers
• Administer post-release of support for the
and deployment reviews deployment to service
• Suggest new releases, operations Continue to next page
deployment tools, • Plan post-release and
techniques and processes deployment reviews to
including automation to measure performance
improve efficiency and • Recommend new
performance releases, deployment
tools, techniques and
processes including
automation for adoption

Types of software applications / various platforms on which the skill can be applied may include, but are not limited to:
• Mobile/Native
• Augmented Reality/Virtual Reality
• Web
• Hybrid
• Cloud
Range of
Types of methodologies may include but not limited to:
Understanding • Agile Software Development
• Continuous Integration
• Continuous Deployment
• Design Pattern
• Extreme Programming
• Object-Oriented Programming

256 Philippine Skills Framework Software Development and Security 257

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Contract Management Control System Programming

Develop capabilities in areas of communications and remote operations by programming logic circuits and
FSC erasable programmable read-only memory for ships, rigs and/or conversions.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Prepare drafts • Develop contracts • Assess contract

of contracts and or Service Level terms and
Service Level Agreements with determine business
Agreements (SLAs) providers, based on viability and
providing relevant the unique business potential business
and accurate requirements value
information and • Analyze service • Sign off on contracts
clauses delivery and or Service Level
• Monitor activities performance Agreements (SLAs)
and performance levels in line with with providers FSC
of vendors against key performance • Develop Key
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
contract terms indicators, Performance
Level
and identify and provide Indicators
performance performance (KPIs) based on
problems or feedback organization’s
FSC Code SDS-DIM1-2007-1.1 SDS-DIM1-3007-1.1 SDS-DIM1-4007-1.1
contractual issues • Evaluate the impact strategy and
Apply basic hardware Implement hardware Develop
• Inform service of contractual issues expectations, to
programming programming programmable
providers of and problems on measure service
techniques to techniques to control systems
implications the organization to delivery and
build peripheral enhance functionality by incorporating
of identified determine if a major performance of
systems around the of equipment and new technologies
contractual issues contractual breach vendors
programmable logic systems by using and linking them to
• Resolve minor has occurred • Resolve significant, FSC Proficiency
controllers (PLC) appropriate process operating principles
contractual or • Manage vendors or escalated Description and troubleshoot parameter measuring of equipment and
performance issues service providers contractual issues
programming errors devices and utilizing systems on-
on an operational performance or breaches, in line
in the codes their outputs to site and advise
level against standards with organization
control operations involved parties
• Escalate complex or benchmarks, interests and legal
on programming
or significant and recommend standards /and
techniques
contractual issues subsequent terms rights
Skills
if they cannot of engagement or • Evaluate overall
Application • Fundamental • Procedures • Advanced principles
be solved on an termination performance of
concepts of for hardware of mechanical
operational level • Investigate complex vendors to review
programming programming engineering
• Document changes contractual issues and endorse
• Logic arguments in in the areas of • Advanced concepts
and updates to or conflicts and decisions on
programming communication, of communication
contracts and recommend future contract
• Standard built-in remote operation systems
agreements solutions to resolve renewal, changes or
functions and and sensor • Advanced
• Maintain them termination
subroutines capabilities principles of sensor
communications • Assess need for • Review
• Basic principles technologies
with vendors and and justify changes justifications and
of mechanical • Types of fully
providers on a day- or modifications anticipate potential
engineering automatic, semi-
to-day basis to contracts and implications of
• Principles of automatic and
agreements contract changes
interaction manual control
• Manage endorsed • Negotiate with
Underpinning between electronic systems
changes or services providers
Knowledge and mechanical • Logic flow for
modifications to on the scope
components implementation
contracts of changes to
• Best practices of systems for
• Sustain smooth contracts /or service
and industry ships, rigs and/or
interactions and level agreements
innovations in the conversions
relationships (SLAs) and
field of coding and
with vendors or endorse contract
programming
providers based on modifications which
• Types of
shared objectives are beneficial to the
communication
and mutual gain company
and remote or
• Maintain positive
autonomous
relationships with
operation sensors
suppliers based on
and feedback units
trust and mutual
understanding
• Apply object- • Infer final • Design control
oriented mechanical systems for
Range of programming effects of sensor a variety of
Understanding • Construct programming applications
programmes with • Identify potential • Review
user-defined hazards in using programming
functions and programmable inputs and guide
subroutines sensors in lieu of improvements
Skills
• Convert algorithms manpower • Conduct feasibility
Application into programming • Create contingency studies for new
codes procedures for programmable
local and remote equipment to
interventions ensure profitability
• Predict after
sales support
requirements

Range of
Understanding

258 Philippine Skills Framework Software Development and Security 259

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Creative Storytelling Crisis Communication and Media Management

Convey stories, ideas or concepts in a compelling and engaging manner through creative mediums. Manage communications with the media and/or relevant stakeholders during crises to maintain a positive
image of the organization.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
FSC Code SDS-SSD1-3001-1.1 SDS-SSD1-4001-1.1 SDS-SSD1-5001-1.1 Level

Develop storylines to Refine storylines to Direct the creative FSC Code SDS-BMA1-3001-1.1 SDS-BMA1-4001-1.1 SDS-BMA1-5001-1.1
define the plots and enhance plots and storytelling process
FSC Proficiency characters clearly strengthen appeal to the to deliver an engaging Collate crisis information for Manage crisis Lead crisis communication
Description audience and powerful audience dissemination to relevant communication and delivery and delivery of information
experience stakeholders of relevant information to stakeholders and uphold
FSC Proficiency
to stakeholders while organization’s public image
Description managing the sensitivity of during and after crises
• Concept of storytelling • Elements of storytelling • Audience engagement the situations
• Expected format for • Principles of techniques
visual storytelling storytelling and • Experiential storytelling
• Premise-setting, character psychology • Mechanisms and • Organisation’s business • Organisation’s business • Organisation’s business
genres, central themes, • Mechanisms and devices used in various continuity plans for continuity plans for continuity plans for
character arcs and other devices to convey time, visual and aural different crises different crises different crises
elements of concepts events or emotions media to progress the • Crisis communication • Crisis communication • Crisis communication
Underpinning • Methods and devices to • Audience engagement narrative plans of the organization plans of the organization plans of the organization
Knowledge convey emotions techniques • Trends, themes and • Role of the media in • Tools and techniques of • Tools and techniques of
• Storytelling techniques • Principles and design of insights for various crisis management and traditional media and conventional media and
• Nuances of various emotional maps of plots audience and platforms communications social media management social media management
storytelling media • Cross-media and • Technologies to • Tools and techniques of • Common media pressure • Theories of crisis
• Basic non-linear non-linear storytelling facilitate cross- traditional media and points communications
storytelling principles principles media and non-linear social media management • Roles and responsibilities • Emergency response plans
storytelling • Roles and responsibilities of different stakeholders and procedures
of different stakeholders and/or departments during • Organizational legal
and/or departments during crises responsibilities and
• Create simple themes • Develop exciting • Define the overarching Underpinning crises • Emergency response plans guidelines during crises
with defined plots to themes with unique vision to guide the Knowledge • Procedures to validate and procedures • Effective communication
interest the audience plots to engage the storyline development sources of information • Organizational legal techniques
• Identify key elements of audience • Guide the development • Airport Passenger responsibilities and • Roles and responsibilities
the concept to conduct • Enhance characters of compelling stories to Information Systems (PIS) guidelines during crises of different stakeholders
deeper research on and plots to improve suit the audience tastes • Emergency response plans • Effective communication and/or departments during
topic audience appeal and convey complex and procedures techniques crises
• Explain key characters • Determine loose ends themes through new • Organizational legal • Local and international • Customer service delivery
and context to new in the plots to make the storytelling techniques responsibilities and guidelines such as models of the organization
audiences storylines more robust and technologies guidelines during crises International Air Transport • Local and international
• Describe key events • Adapt narratives • Refine the characters to • Local and international Association (IATA) Crisis guidelines such as
in storylines in an to meet different enhance the audience guidelines such as Communication Guidelines International Air Transport
engaging way designs, technical appeal International Air Transport Association (IATA) Crisis
• Recommend multiple and production • Modify storylines to Association (IATA) Crisis Communication Guidelines
entry points to requirements resolve creative and Communication Guidelines
particular subjects • Experiment with technical issues that
Skills or themes for an different styles and arise in the course of
Application interactive experience techniques for audience production • Verify validity of • Evaluate and supply • Deliver key messages
• Present the storylines excitement • Evaluate impact of information and credibility information to prevent to media, relevant
to various stakeholders • Leverage on techniques proposed story changes of sources negative media messaging stakeholders and/or
to create content on the intended • Collate and report • Convey and present clear information systems
that generates new audience for increased crisis information to and accurate information • Establish task forces
experiences for audience appeal management to the media and/or to manage crisis
audiences • Collaborate with the • Convene media and/or relevant stakeholders communication activities
• Liaise with the creative creative teams to relevant stakeholders • Collaborate with different • Oversee media-related
teams to facilitate the facilitate the creative Skills for dissemination of departments to respond to briefings for internal
creative process and processes and delivery Application information media and/or stakeholders’ stakeholders
delivery of required of required outcomes • Utilize airport PIS to deliver queries in accordance • Collaborate with relevant
outcomes for the for the audience information to passengers with organizational stakeholders and/or
audience • Recommend suitable communication guidelines departments to release
mediums to be used official statements to
to increase audience conventional and social
engagement media

Range of
Understanding Range of
Understanding

260 Philippine Skills Framework Software Development and Security 261

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Critical Thinking Cultural Sensitivity for Design

Examine, manage and connect issues and ideas from multiple perspectives to identify reasoning in a variety of Develop an appreciation and thorough understanding of intended target audiences’ cultures to reflect
fields with differing assumptions, contents and methods. consideration to cultural sensitivities in design.

FSC FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level Level

FSC Code SDS-ATH1-3001-1.1 SDS-ATH1-4001-1.1 SDS-ATH1-5001-1.1 FSC Code SDS-DES1-3002-1.1 SDS-DES1-4002-1.1 SDS-DES1-5002-1.1

Identify and examine Manage problems from Lead critical thinking Facilitate an understanding Create effective and Drive the integration of
problems to generate ideas multiple stakeholder processes to formulate of cultural awareness and appropriate designs while cultural awareness and
and solutions perspectives to ensure that connections between sensitivity in design by taking into account cultural sensitivity into the design
FSC Proficiency FSC Proficiency
the ideas generated are ideas and devise solutions conducting research and differences and requirements process by providing
Description best suited to address the to solve complex and
Description compiling feedback into of stakeholders necessary knowledge and
problems unpredictable problems reports guidelines to stakeholders

• Critical thinking • Critical thinking • New approaches in • Concept of cultural • Concept of cultural • Symbolisms of design
processes processes critical thinking methods awareness and sensitivity awareness and sensitivity aspects in different cultures
• Standards for the • Standards for the and processes • Concept of empathy in • Concept of empathy in • Integral design components
assessment of thinking assessment of thinking • Methods and strategies design research design research in different cultures
• Stages for critical • Stages for critical to enhance creative • Communication techniques • Communication techniques • Techniques to measure
thinking development thinking development thinking • Research techniques • Steps in coordinating and enhance cultural
• Logical connections • Logical connections • Roles of egocentrism and • Steps in coordinating culturally diverse groups for intelligence/cultural
Underpinning between ideas between ideas sociocentrism in thinking Underpinning culturally diverse groups for design research quotient (CQ)
Knowledge • Research methodologies • Roles of egocentrism and • Strategies to reduce Knowledge design research • Symbolisms of design • Cultural competence in
and techniques sociocentrism in thinking egocentric and • Report writing techniques aspects in different cultures business
• Strategies to reduce sociocentric thoughts • Integral design components • Cultural needs assessment
egocentric thoughts • New developments in in different cultures methods
• Research methodologies research methodologies • Techniques to enhance • Techniques to manage
and techniques and techniques cultural intelligence/cultural cultural diversity
• Organizational strategies quotient (CQ)

• Conduct exit interviews • Develop voluntary exit • Review proposed • Conduct research on • Create design works • Outline the organisation’s
• Advise employee of policies in compliance solutions to determine colours, symbols and by taking into account strategy and develop
regulations against with legal and regulatory alignment against other appropriate design stakeholders’ cultural plans to integrate cultural
competition, disclosure requirements organization’s long-term components based on perspectives awareness and sensitivity
and litigation • Establish guidelines for goals target audiences’ cultural • Incorporate specific cultural into the design process
• Record exit interview voluntary exit processes • Challenge stakeholder perspectives requirements into aspects of • Create guidelines and
feedback • Formulate measures and consensus to verify • Identify colours, symbols final product designs standard practices within
• Analyze data related to criteria to determine the their logic, ideas and and other appropriate • Derive key insights about the organisation to evaluate
reasons and impact of impact of voluntary exits assumptions design components for use cultural sensitivity based the cultural appropriateness
voluntary exits • Engage stakeholders in in final product designs on feedback from design of designs
making critical decisions • Assist in organising focus research • Create a repository
to ensure buy-in and groups with culturally • Conduct final checks on of culturally related
desirable outcomes diverse participants to test created designs based on design components and
• Drive new strategies their reactions to products cultural considerations requirements from past
Skills and processes to that have been designed • Implement plans to enhance projects
Application enhance critical Skills • Compile feedback from the cultural awareness and • Derive actionable
thinking capabilities of Application focus groups into reports for sensitivity of stakeholders information to improve
stakeholders stakeholders cultural sensitivity in the
• Inspire the use of critical design process based on
thinking skills across key insights from design
the organization while research Formulate
considering the ‘big strategies to integrate
picture’ and impact on actionable information
organizational results about cultural sensitivity
• Develop strategies to into the current design
reduce egocentric and process
sociocentric thinking to • Establish overall strategies
minimize bias in ideas to cultivate cultural
and solutions generated intelligence/cultural
quotient (CQ) and sensitivity
throughout the organisation

Range of
Understanding
Range of
Understanding

262 Philippine Skills Framework Software Development and Security 263

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Customer Behavior Analysis Customer Behavior Analysis

Devise customer behavior analysis tools and approaches and perform analysis on information pertaining to
customer behaviors. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Gather information • Assess, test and • Oversee the process • Design the research
pertaining to estimate the impact of data collection, methodologies,
target customers of individual, assessing, outcomes and
in accordance social and lifestyle understanding and strategies to
with the research influences on integrating primary leverage the voice
frameworks consumer behavior quantitative of the customer in
• Consolidate for a given product and qualitative driving marketing
information and/or service customer data activities
gathered through • Draw inferences • Manage a customer- • Provide leadership,
FSC data collection pertaining to centric research guidance and
processes customer behavior program that support in
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Maintain integrity of based on research integrates economic developing
Level
data collected outcomes and industry trends frameworks for
• Prepare graphical into the analysis data collection,
FSC Code SDS-MIN1-2001-1.1 SDS-MIN1-3001-1.1 SDS-MIN1-4001-1.1 SDS-MIN1-5001-1.1
Skills representation of • Evaluate assessing,
Application data patterns organizational understanding and
Collect data on Analyze data to Manage activities to Establish a
• Identify both capability to integrating primary
customer behaviors develop insights carry out customer customer behavior
current and respond quickly to quantitative
and characteristics pertaining to behavior analysis and analysis model
potential consumer demand and qualitative
based on established customer behaviors present findings and and framework and
competitors in for products and/or customer data
research frameworks such as how recommendations devise parameters
accordance with services based on • Provide key
and historical data marketing activities pertaining to possible to identify types
chosen dimensions research outcomes consumer behavior
FSC Proficiency may be impacted to changes in marketing of customer
• Support the conduct insights based on
Description increase customer activities to influence characteristics
of analysis of data research outcomes
base target consumers essential to make
• Prepare reports to • Ensure effective
informed decisions
present findings planning, execution,
pertaining to
and document utilization and
changes in marketing
information in a budgeting of the
activities
systematic manner research efforts

• Key facts and • Key facts and • Key facts and • Key facts and
profiles of target profiles of target profiles of target profiles of target Range of
customers customers customers customers Understanding
• Cultural aspects • Cultural aspects • Concepts of • Concepts of
of the target of the target the customer the customer
customers customers purchasing journey purchasing journey
• Characteristics • Characteristics • Cultural aspects • Cultural aspects
of the target of the target of the target of the target
customers’ personas customers’ personas customers customers
• Gather information • Types of applied • Characteristics • Characteristics
pertaining to behavior analysis of the target of the target
Underpinning target customers • Variables that customers’ personas customers’ personas
Knowledge in accordance influence purchasing • Types of applied • Types of applied
with the research behavior behavior analysis behavior analysis
frameworks • Variables that • Variables that
influence purchasing influence purchasing
behavior behavior
• Customer identity • Customer identity
management theory management theory
and techniques and techniques
• Research standards
of excellence and
best practices

Continue to next page

264 Philippine Skills Framework Software Development and Security 265

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Customer Experience Management Customer Experience Management

Apply algorithmic and statistical knowledge to integrate Artificial Intelligence into project execution and
maintenance processes. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Conduct research on • Analyze customer • Oversee customer • Anticipate future changes

customer profiles and data and research to behavior analysis in customer demands and
preferences ascertain implications on • Integrate key findings needs, and their potential
• Recognise the diverse organization’s products from customer research impact on marketing
range of customers and and marketing strategy and analysis into strategy
their needs, preferences • Apply customer segment customer engagement • Establish a cohesive,
and expectations analysis tools to strategy overarching customer
• Track customers changing understand make-up, • Support the development journey and experience
demands and needs requirements and buying of an overarching • Integrate the designed
FSC • Execute the customer patterns of different customer experience customer experience
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
engagement strategy segments • Design interactive with the organization
based on immediate • Propose customer experiences and brand and other sales and
Level
targets and guidelines set engagement initiatives processes that engage marketing departments
• Communicate daily for specific products the customers, in • Integrate the customer
FSC Code SDS-SMA1-2002-1.1 SDS-SMA1-3002-1.1 SDS-SMA1-4002-1.1 SDS-SMA1-5002-1.1
with customers on an based on insights ensuring alignment with experience with the
appropriate level • Align specific customer overarching customer business and digital
Recognise customer Analyze implications Direct the operating Establish a cohesive
• Create a positive engagement activities journey strategy
profiles and preferences, of customer profiles, rhythm for customer customer journey in line
customer experience with overall customer • Establish key touchpoints • Translate the desired
and execute the customer requirements and buying management processes with evolving customer
by offering customized journey with customers customer experience into
engagement strategy, patterns on organization's and establish key demands, and integrate the
FSC Proficiency service • Oversee customer throughout the customer a service operations plan
creating a positive marketing strategy, touchpoints and customer experience with
Description • Apply set indicators to communications journey • Formulate strategies
customer experience and propose customer interactive experiences the organization's strategy
measure and track level • Determine indicators • Direct operating rhythm to monitor progress
through day to day engagement initiatives that engage customers and brand
of customer engagement to capture and measure and standard protocol or in achieving customer
interactions
and interaction customer engagement guidelines for customer engagement and
• Conduct research on management and satisfaction
customer profiles and engagement processes • Evaluate effectiveness
• Sources of customer data • Types of applied behavior • Applications of customer • Evolution of customer
preferences • Oversee end-to-end of customer experience
• Types and segments of analysis behavior analysis demands and needs
• Recognise the diverse customer lifecycle strategy
customers • Types and usage of • Components of a • Customer engagement
range of customers and management • Lead refinements or
• Key facts and profile of customer segment customer journey strategy formulation
their needs, preferences • Evaluate effectiveness significant changes in
target customers analysis tools • Components of desired • Emerging trends and
and expectations of customer engagement direction to the overall
• Customer research • Variables that influence customer experience technology in customer
• Track customers changing initiatives customer experience and
techniques customer buying patterns • Stages in customer relationship management
demands and needs • Recommend possible engagement strategy
• Importance of • Components of desired lifecycle • Customer identity
• Execute the customer enhancements to • Establish strategy to
understanding customers customer experience • Critical customer management theory and
engagement strategy customer engagement manage the customer
preferences and needs • Principles of effective touchpoints techniques
based on immediate strategy and tactics lifecycle from end-to-
• Platforms and techniques customer communication • Industry best practices • End to end customer
Skills targets and guidelines set end
to communicate and • Indicators and methods in customer relationship journey and lifecycle
Application • Communicate regularly • Anticipate future changes
interact with customers of tracking customer management management
with customers on an in customer demands and
• Process of tracking engagement and • Strategies and tactics to • Key performance
appropriate level needs, and their potential
customer engagement satisfaction engage customers indicators and
• Create a positive impact
and satisfaction benchmarking criteria
customer experience • Establish a cohesive,
• Sources of customer data to evaluate customer
• Apply set indicators to overarching customer
• Types and segments of engagement and
measure and track level journey and experience
customers satisfaction
of customer engagement • Integrate the designed
• Key facts and profile of • Impact of customer
and interaction customer experience
target customers experience on sales
• Apply customer with the organization
• Customer research • Process and
experience management brand and other sales and
techniques considerations of
tools and frameworks marketing departments
• Importance of translating the desired
• Integrate the customer
understanding customers customer experience into
experience with the
preferences and needs a service operations plan
Underpinning business and digital
• Platforms and techniques • Evolution of customer
Knowledge to communicate and demands and needs
strategy
• Translate the desired
interact with customers • Customer engagement
customer experience into
• Process of tracking strategy formulation
a service operations plan
customer engagement • Emerging trends and
• Formulate strategies
and satisfaction technology in customer
to monitor progress
• Tools and frameworks relationship management
in achieving customer
on customer experience • Customer identity
engagement and
management management theory and
satisfaction
techniques
• Evaluate effectiveness
• End to end customer
of customer experience
journey and lifecycle
strategy
management
• Lead refinements or
• Key performance
significant changes in
indicators and
direction to the overall
benchmarking criteria
customer experience and
to evaluate customer
engagement strategy
engagement and
• Establish strategy to
satisfaction
manage the customer
• Impact of customer
lifecycle from end-to-
experience on sales
end
• Process and
considerations of
translating the desired
customer experience into Range of
a service operations plan Understanding

Continue to next page

266 Philippine Skills Framework Software Development and Security 267

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Cyber and Data Breach Incident Management Cyber and Data Breach Incident Management
Detect and report cyber and data-related incidents, identify affected systems and user groups, trigger alerts
and announcements to relevant stakeholders and efficient resolution of the situation. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Maintain a tracker • Review • Develop • Establish incident • Direct the

or log of incidents categorisation mechanisms or management management of
to provide real-time of an incident, threat signatures procedures for the cyber and data
status reporting on and determine its that trigger incident detection, reporting incidents on an
affected systems priority and need alerts to relevant and handling of industry, national or
• Report incidents, in for escalation parties and systems incidents international scale
line with incident • Escalate alerts to • Integrate cyber- • Develop a playbook • Manage incidents to
management relevant stakeholder and data-related for cyber and minimize significant
protocols groups upon the information, alerts data incident reputational risk to
FSC • Gather relevant occurrence of and analysis from management the organization
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
information about incidents detection system • Lead an incident • Lead collaboration
incidents • Perform first logs to develop response team across industries to
Level
• Categorize the responder a holistic view of • Lead the manage large-scale
importance of troubleshooting incidents remediation and cyber and data
FSC Code SDS-OUS1-2002-1.1 SDS-OUS1-3002-1.1 SDS-OUS1-4002-1.1 SDS-OUS1-5002-1.1 SDS-OUS1-6002-1.1
incidents based on cyber-related, • Distill key insights resolution of security incidents
on established data-related or and impact from cyber and data • Co-develop cyber
Provide real-time Troubleshoot Develop incident Formulate incident Drive cross-
guidelines security incidents, analyses of incidents at the and data incident
incident and status incidents, escalate management response strategies collaboration efforts
• Identify the systems by following incidents organizational level management
reporting, and alerts to relevant procedures and and direct teams to co-develop Skills
and user groups predetermined • Manage the • Resolve large-scale, strategies on a
identify affected stakeholder, and synthesize incident- in the remediation, strategies to manage Application affected by the procedures containment of unpredictable national level with
systems and user analyze root causes related analyses to resolution, cyber and data
FSC Proficiency incident based • Analyze incident cyber and data incidents external experts and
groups and implications of distill key insights, communication incidents on an
Description on information reports, log files and incidents within the • Make key decisions stakeholders
incidents resolve incidents and and post-mortem industry, national or
gathered affected systems organization on when and how • Lead critical
establish mitigating of large-scale, international scale
• Assist in mitigation to identify threats • Lead recovery of to communicate communications
and preventive unpredictable cyber
of repeat incidents and root causes of contained security incidents to to the public,
solutions and data incidents
as directed incidents incidents different critical authorities, internal
• Document the • Perform incident • Establish mitigation stakeholders and external
modifications made triage to assess and prevention • Direct post-mortem stakeholders
• Incident detection • Prioritization • Mechanics of • Industry standards • Political, national
to troubleshoot and severity of incidents processes and activities following
and reporting criteria for incidents incident alert and best practices and international
resolve problems and security policies critical incidents
protocols • Tools and processes triggers in incident sensitivities
or incidents in the implications • Drive • Develop
• Types of security used to remedy • Incident management regarding cyber
system • Implement implementation organization-wide
incidents incidents remediation • Key components crimes, incidents
approved processes of mitigation cyber and data
• Types of data • Root cause analysis solutions and of an incident and breaches
or technologies processes and incident mitigation
breaches procedures strategies management • Potential impact
to mitigate future policies strategies
• Categorisation • Security • Incident mitigation playbook of incidents to the
incidents
guidelines for implications of strategies • Criteria and organization and
incidents incidents • Personal Data requirements of an stakeholders
• Impact of incidents • Personal Data Protection Act 2012 incident response • Types of cyber
For Data Protection-related programmes, please refer “Guide to Develop Training Courses for Data Protection Officer (DPO)”, Personal Data
on systems and Protection Act 2012 team and data incident Range of Protection Commission (PDPC), http://www.pdpc.gov.sg/dp-competency [March 2020]
users • Cyber incident management Understanding
• Personal Data mitigation strategies
Protection Act 2012 strategies • Best practices in
• Data breach cyber incident
Underpinning
mitigation management
Knowledge strategies • Risk mitigation
• Key stakeholder strategies for cyber
groups and data breach
• Post-mortem incidents
processes related to • Communication
cyber incidents strategies and
• Personal Data protocols for cyber
Protection Act 2012 and data incidents
• Procedures to
manage cyber and
data incidents on an
industry, national or
international scale
• Personal Data
Protection Act 2012

Continue to next page

268 Philippine Skills Framework Software Development and Security 269

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Cyber Forensics Cyber Forensics

Develop and manage a digital forensic investigation and reporting plan which specifies the tools, methods,
procedures and practices to be used. This includes the collection, analysis and preservation of digital evidence FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
in line with standard procedures and reporting of findings for legal proceedings. Level

• Access evidence • Monitor a range • Develop a • Develop a • Chart direction for

from electronic of internal and digital forensic digital forensic new cyber forensics
devices using external data investigation plan, investigation plan, techniques and
various forensic sources to including the tools, including the tools, methodologies
tools identify relevant processes and processes and • Establish cyber or
• Extract digital information to methodologies to methodologies to digital forensic tools
evidence from incident at hand be used be used for adoption
various sources, • Coordinate the • Assess suitability of • Assess suitability of • Review robustness
following collection and new and emerging new and emerging of protocols
authorized preservation of forensic tools, forensic tools, and SOPs for
protocols digital evidence given investigation given investigation investigation
FSC • Use forensic • Examine digital requirements requirements procedures
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 tools to back up evidence to • Determine the key • Determine the key • Lead cyber forensics
and preserve identify patterns tasks, timelines, tasks, timelines, investigations on an
Level
evidence to prevent and suspicious milestones and milestones and international scale
tampering or unauthorized accountabilities for accountabilities for
FSC Code SDS-OUS1-2003-1.1 SDS-OUS1-3003-1.1 SDS-OUS1-4003-1.1 SDS-OUS1-5003-1.1 SDS-OUS1-6003-1.1
• Store original and activity a specific forensic a specific forensic
copied evidence in • Analyze forensic investigation investigation
Scan, retrieve and Coordinate the Develop a digital Establish digital Define new cyber
safe environments evidence and • Perform robust • Perform robust
preserve digital collection and forensic investigation forensic investigation forensics tools,
with limited access document investigation investigation
evidence from preservation of plan, and integrate policies and protocols techniques and
inferences activities and activities and
various sources, evidence and analyze analysis of for the organization, methodologies and
FSC Proficiency • Analyze patterns forensic analysis forensic analysis
following authorized forensic evidence to evidence, outlining and manage multiple lead cyber forensics
Description Skills and correlations of to determine the to determine the
protocols draw inferences key conclusions, investigations investigations on an
insights and international scale Application events data to draw underlying causes underlying causes
conclusions and effects of and effects of
recommendations
• Present digital incidents incidents
forensic findings • Lead forensic • Lead forensic
in an appropriate investigations, investigations,
• Types of data • Potential internal • End-to-end process • Evolving trends • Cyber forensics tool
format which involving involving
devices and storage and external data and procedures in forensic development
complies to legal interaction with interaction with
• Features of the sources in a forensics investigation • Cyber forensics
and company large data sets, large data sets,
different type • Range of analytical investigation • New and process
regulations operating systems operating systems
of data services techniques to • Critical milestones emerging trends development
or networks or networks
storage examine digital and touchpoints in the Infocomm • International
• Types types of evidence in a forensics Technology or considerations
• Review multi- • Review multi-
source evidence source evidence
computer, network • Broad range of investigation related fields and implications
and conclusions and conclusions
and mobile computer, network • Emerging and • Impact and of cyber forensics
drawn in light of drawn in light of
evidence and mobile specialized forensic consequences investigations and
broader trends broader trends
• Computer forensic forensic tools and tools, solutions and of forensics activities
and contextual and contextual
hardware and techniques methodologies investigation
considerations considerations
Underpinning software tools • Statistical analysis • Changes and policies and
• • Develop a report • Develop a report
Knowledge Procedures used to procedures used to updates to protocols on the
to documents to documents
acquire, preserve identify trends regulatory or legal organization
the findings, the findings,
and maintain • Legal principles requirements
conclusions and conclusions and
integrity of and regulations in • Implications of
recommendations recommendations
evidence relation to forensic regulatory and
• Safe handling investigations legal parameters
techniques on forensic
to prevent investigations Range of
contamination
Understanding
or tampering
of evidence for
different IT systems

Continue to next page

270 Philippine Skills Framework Software Development and Security 271

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Cyber Risk Management Cyber Risk Management

Develop cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant
security loopholes and weaknesses, demonstration of the business risks associated with these loopholes and FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
provision of risk treatment and prioritization strategies to effectively address the cyber-related risks, threats Level

and vulnerabilities identified to ensure appropriate levels of protection, confidentiality, integrity and privacy in • Develop cyber • Guide the • Establish
risk assessment development organization’s
alignment with the security framework. techniques to of cyber risk position and
identify security assessment strategy for
loopholes and techniques assessing and
weaknesses in the • Pre-empt risks, managing cyber risk
business vulnerabilities • Determine security
• Design cyber risk and threats across testing policies
assessments by organization and authorize
consolidating policies, processes the management
insights from the and defenses of all testing
business and • Evaluate activities within the
various functions effectiveness organization
• Identify cyber of current cyber • Articulate
security risks, risk assessment implications
FSC threats and techniques of potential
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 vulnerabilities, and • Direct cyber threats on
Level their impact on the improvements requirements of
organization or modifications organizational
FSC Code SDS-RMG1-4003-1.1 SDS-RMG1-5003-1.1 SDS-RMG1-6003-1.1 • Identify possible to vulnerability readiness and
treatments for assessment assessment
Develop cyber Assess and direct Evaluate the cyber risks, threats techniques in techniques
risk assessment enhancements to readiness and and vulnerabilities view of emerging • Weigh potential
techniques and cyber risk assessment robustness of the identified security risks and business risks
roll-out endorsed techniques, and organization's cyber • Implement endorsed threats associated with
FSC Proficiency treatment and • Lead the cyber security
measures to address develop strategies security defenses,
Description identified cyber to address cyber and authorize cyber measures to address implementation risks, threats and
security risks, threats security loopholes risk assessment security gaps of cyber risk vulnerabilities
and vulnerabilities activities Skills assessment surfaced
Application activities • Assess overall
throughout strength of the
• Cyber risk • Design of cyber • Key business organization, organization’s
assessment risk assessment implications ensuring alignment existing defenses
techniques techniques of cyber risk with organization’s in light of evolving
• Security risks, • Projection of assessment and policies and internal and
threats and cyber security testing policies principles external security
vulnerabilities risks, threats and • Evolving security • Analyze landscape
• Possible treatments vulnerabilities landscape and cybersecurity • Endorse strategies
of security risks, • Key requirements emerging cyber loopholes identified to effectively
threats and and objectives of security threats and project business address the security
Underpinning risk and impact to risks, threats and
vulnerabilities various cyber risk • Measures of
Knowledge • Required levels assessments organizational the organization vulnerabilities
of confidentiality, • Pros and cons of readiness against • Evaluate options identified and
integrity, privacy various treatment threats and decide on evaluate potential
and personal approaches • Assessment of suitable treatment costs to the
data protection • Business risks and potential business of cyber risks, organization to
as well as privacy implications from risks from security threats and implement the
technologies cyber security loopholes vulnerabilities strategies
loopholes • Develop strategies
to address
loopholes and
Continue to next page ensure appropriate
levels of protection,
confidentiality,
integrity and
personal data
protection

Range of
Understanding

272 Philippine Skills Framework Software Development and Security 273

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Cybersecurity Cybersecurity
Understand, develop and apply cybersecurity policies and procedures to ensure protection against cybersecurity
risks and vulnerabilities, and to respond to cybersecurity breaches. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Identify potential • Assess and identify • Determine the

risks and threats cybersecurity risks organization’s
associated with and threats using cybersecurity
cybersecurity, such risk assessment risk management
as viruses, hacking, techniques strategies and
and identity theft • Associate potential frameworks
• Protect personal cybersecurity risks • Establish
and business and threats with organizational
information from responsible areas policies and
FSC cybersecurity across the business procedures
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 threats • Develop to protect the
• Follow cybersecurity risk confidentiality
Level
cybersecurity management and and integrity of
policies and risk mitigation information, as
FSC Code SDS-ITM1-3001-1.1 SDS-ITM1-4001-1.1 SDS-ITM1-5001-1.1
procedures in own activities well as against
area of work • Lead the cybersecurity
Develop awareness Develop appropriate Establish
• Explain implementation of threats
on cybersecurity cybersecurity cybersecurity
cybersecurity activities according • Ensure
threats and procedures and risk management
practices to to cybersecurity risk cybersecurity
risks within the practices to ensure strategies, policies
customers and/or strategies policies and
industry, and protection and and procedures to
stakeholders • Adhere to the procedures are
apply appropriate response to identified counter cybersecurity Skills
FSC Proficiency • Take appropriate organization’s implemented and
risk management cybersecurity threats and risks Application
Description actions to protect breaches, as well as well as respond
actions as policies and adhered to
required during procedures • Ensure that
the organization as guide their to cybersecurity
cybersecurity to protect cybersecurity
and respond to implementation breaches
breaches confidentiality policies and
cybersecurity within the
• Identify relevant and integrity of procedures are
breaches organization
channels in the information continuously
organization to • Identify and improved and
report and initiate collaborate updated
• Cybersecurity • Organisation’s cyber • Organisation’s
corrective actions with relevant • Articulate the
threats and risks security policies cybersecurity
departments to importance of
• Organisation’s and procedures frameworks, policies
report cybersecurity compliance and
cybersecurity • Areas prone to and procedures
risks as well as cybersecurity
policies and cyber security • Cybersecurity
initiate mitigation measures across the
procedures threats developments,
and corrective organization
• Areas prone to • Case studies of threats and risks,
actions • Assess the
cybersecurity cybersecurity particularly those
organization’s
threats breaches in the financial
capabilities and
• Best practices to • Relevant channels services industry
strengths in
safeguard against and responsible • Cybersecurity risk
cybersecurity risk
threats stakeholders for management and
management
Underpinning • Cybersecurity cybersecurity risk mitigation
Knowledge regulations and reporting strategies
compliance procedures • Cybersecurity
requirements • Cybersecurity regulations and Range of
• Relevant channels developments, compliance Understanding
and responsible threats and risks requirements
stakeholders for • Cybersecurity • Business risks and
cybersecurity regulations and implications from
reporting compliance cybersecurity risks
procedures requirements
• Business risks and
implications from
cybersecurity risks

Continue to next page

274 Philippine Skills Framework Software Development and Security 275

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Data Analysis and Interpretation Data Analysis and Interpretation

Extract meaningful patterns and insights from data to improve organizational performance and decision-making.
FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Identify information • Manipulate data to • Define hypotheses • Develop data design

requirements for identify patterns to measure and test, solutions to meet
data analysis and relationships to solve specific stakeholder and
• Check data for between variables organizational organizational
completeness and • Create logical problems needs
accuracy data models for • Implement data • Translate
• Remove data that stakeholders, analysis processes insights into
are incomplete or do using appropriate for the organization recommendations
FSC not make sense to terminologies and • Analyze findings to to facilitate
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 analyze techniques draw conclusions organizational
Level • Identify limitations • Create data design about identified competitive
and drawbacks documentation problems or advantage
FSC Code SDS-ATH1-2002-1.1 SDS-ATH1-3002-1.1 SDS-ATH1-4002-1.1 SDS-ATH1-5002-1.1 of data sets and to reflect data research • Conceptualize new
sample sizes analysis and design • Evaluate research studies for
Apply data cleaning Execute data Uncover new insights Construct strategies • Liaise with solutions data design the organization
Skills
techniques and manipulation and patterns in to enhance stakeholders’ to • Verify the validity models against • Study data changes
coordinate with and data mining data to advise organizational Application understand their and reliability stakeholder and/ over time to deduce
FSC Proficiency stakeholders to techniques to look stakeholders on competitive data requirement of data used for or organizational short-term and
Description determine the data for connections and issues pertaining to advantages, based needs, using analysis requirements long-term trends
required for analysis structures between design solutions on insights derived appropriate data • Apply appropriate • Conduct data • Set up standardized
data variables from data terminologies data analysis exploration definitions and
techniques to derive exercises protocols for how
findings to examine stakeholders use
• Types of data • Types of data • Types and uses of • Theories of data relationships and interact with
• Stages of data • Stages of data data science between different data across the
analysis analysis • Phases of logical • Theories of data variables organization
• Data design • Data design data modeling model design • Present data
documentation documentation • Data design • Theories of data analysis results and
• Data cleaning • Data cleaning documentation governance design solutions to
techniques techniques • Scales of • Evaluation of design stakeholders
• Data terminologies • Data terminologies measurement solutions
• Scales of • Tools to support • Models of
measurement data analysis interpretable
• Tools to support • Frameworks for machine learning Range of
Underpinning
data analysis qualitative and • Trends of data Understanding
Knowledge • Frameworks for quantitative analytics
qualitative and analysis • organizational
quantitative • Statistical analysis strategies
analysis • Data mining
• Statistical analysis techniques
• Data mining • Problems
techniques associated with data
interpretation
• Hypotheses testing
methods

Continue to next page

276 Philippine Skills Framework Software Development and Security 277

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Data Analytics Data Analytics

Implementing data analytics within the organization to generate business insights and intelligence through
the use of statistical and computational techniques and tools, algorithms, predictive data modelling and
data visualization. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Use data mining, • Apply predictive • Interpret • Formulate the

time series data modelling implications of organization’s data
forecasting techniques to data patterns on science capability
and modelling identify underlying business problem to inform business
techniques to trends and scenarios decision making
identify and predict patterns in data • Exploit business • Lead the
trends and patterns using statistical data to extract implementation of
in data computing tools, insights the data science
• Assist with data methods and • Manage data strategy, policies,
FSC transformation, • procedures science projects procedures and
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
quality checking • Identify patterns • Configure and metrics to support
and cleansing into across multiple customise organizational
Level
digestible data sets data sets to derive data models requirements
• Perform database insights to investigate • Oversee the design,
FSC Code SDS-BDE1-2003-1.1 SDS-BDE1-3003-1.1 SDS-BDE1-4003-1.1 SDS-BDE1-5003-1.1
queries across • Develop prototype organizational collection, retrieval
multiple tables/ algorithms and business and analysis of
Identify underlying Develop, apply and Design and conduct Manage and enhance
unions to extract proof of concept hypotheses forecasting and
trends and patterns evaluate algorithms, data studies to organizational data
relevant data demonstrations • Manage performance data
in business data predictive data drive organizational science capability
• Perform appropriate • Make decisions organizational • Produce ad hoc
using statistical modelling and data decisions and insights by refining financial
FSC Proficiency data analysis on about which capacity for analyses and
and computational visualization to and other business
Description distinct data sets patterns are performing data management
techniques and tools. identify underlying performance criteria
• Produce meaningful, and science projects reports for senior
trends and patterns and design data
performance • which to further • Run complex data management
in data. studies.
dashboards and analyse mining models to • Develop and
insight reports • Assemble data provide business maintain controls
• Assist in the aggregations to insights in line with on data quality,
• Principles of data • Organizational • Organizational • Organizational
Skills production of a build data models to organizational interoperability
modelling and data domain(s) and key benefits of business context for data and
visualization business processes insights the opportunities
Application range of business help test procedures and sources to
insight reports • problem hypotheses • Communicate the effectively manage
• Techniques used in • Methods to use • Methods to that data analytics
• Summarise and • Use machine results of data risk
data science and analytics to tell the evaluate data can provide
present business learning techniques science projects • Define and manage
how to apply them story of the data science solutions • Business processes
insights developed to gain new insights • Make policies and
• Range of data • Methods to use in contributing to that use and
from data studies from data recommendations programs for data
protection and legal exploratory efficiency, growth manipulate data
• Mine data to find to guide stewardship and
issues visual analysis and return on • Methods to develop
relevant insights to organizational custodianship in
• Range of functional and predictive investment and maintain
develop ongoing decision making line with legal,
languages that modelling • Methods to identify controls for data
improvements information
can be applied for • Methods to identify and interpret the quality
• Asses the business security, and
business insights and prioritise the implications of data • Methods to define
insights presented corporate risk
• Methods to problems to be patterns and manage policies
to determine impact and compliance
apply statistical solved • Methods to and programs for
of insights on requirements
techniques and • Methods to prioritise proposed data stewardship
organization • Conduct horizon
machine learning develop prototype data science • Impact that data
• Manage the creation scan to identify,
• Importance of the algorithms projects analysis has on
of interactive evaluate and
domain context for • Methods to build a • Methods to business service
visualizations of implement new
data science data model approach a business offerings
data and data study technologies and
• Underlying data • Methods to use data problem and come • Horizon scanning
• outcomes techniques which
structures involved mining to discover up with a solution methods
Underpinning • Use industry may contribute to
for data science new business that leverages the
Knowledge insights available data
standard tools and the success of the
techniques for data organization’s data
• Methods to interpret • Methods to run
visualization in line analysis capability
patterns in data and complex data
with organizational
their relevance to mining models
procedures
business issues • Methods to visually
• Range of and analytically
established and explore a data set
novel tools and • Methods to manage Range of
techniques used the capacity to Understanding
in developing new perform data
business insights science projects
• Methods to apply • Application of
complex software statistics, data
tools to analyse mining and data
data modelling and
• Use of statistical the application of
techniques, relevant tools and
experimental techniques
techniques, and • Methods to measure
hypothesis testing the capability of the
data science team

Continue to next page

278 Philippine Skills Framework Software Development and Security 279

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Data Centre Facilities Management Data Centre Facilities Management

Manage and maintain data center resources, facilities and/or physical infrastructure to ensure smooth, stable
and sustainable operations within data centers. This includes monitoring and managing energy supply FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
requirements, availability and consumption, ensuring the necessary resources are in place to support a stable Level

power supply and day-to-day management of data center equipment. This involves the management of the • Check performance • Implement • Undertake capacity • Develop a data
levels of data preventive planning for data center facilities
physical environment / conditions within the data center and implementation of security measures to safeguard center hardware maintenance center facilities management plan,
and facility systems activities to based on design detailing the design
the integrity of the data center. against established data center specifications of data center
technical standards infrastructure to • Allocate financial, infrastructure and
to ensure proper ensure performance physical and projected resource
functioning meets service-level human resources requirements and
of existing requirements in accordance costs
infrastructure and • Commission and to the facilities • Translate service
processes decommission a management plan level requirements
• Conduct basic or broad range of data • Develop Standard to technical
routine installation, center equipment, Operating requirements for the
decommissioning, in line with the data Procedure (SOP) data center
upgrades and center infrastructure s in data center • Evaluate
replacements plan management, in established
of data center • Monitor data center alignment with the technical standards,
FSC equipment or performance broader facilities technologies
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 facilities, according against service level management plan and performance
Level to a fixed plan and requirements and service level feedback against
guidelines • Restore operations agreements service level
FSC Code SDS-OUS1-2004-1.1 SDS-OUS1-3004-1.1 SDS-OUS1-4004-1.1 SDS-OUS1-5004-1.1 • Assess energy when lapses occur • Assess current requirements
supply availability • Assess current performance • Refine facilities
Maintain required Identify ideal Undertake capacity Develop a data and stability against consumption of data center management plan
performance and environmental and resource center facilities the consumption patterns in energy infrastructure, based on evaluation
security levels of conditions for planning for data management rate to highlight or resource supply hardware and outcomes and
data center hardware operations and center facilities, and plan, defining Skills limitations or red and identify equipment considerations of
FSC Proficiency and facility systems, restore data center develop protocols infrastructure Application flags potential gaps for • Manage required resource availability
Description and conduct routine performance against and security and technical • Utilize proactive resource planning updates, and costs
installation or security and service guidelines in data requirements, alerting and purposes installation, • Chart future
decommissioning of level requirements center management and chart future reporting systems • Propose ideal replacements or plans for capacity
equipment plans for capacity or tools to environmental decommissioning enhancements to
enhancements highlight abnormal conditions for data of hardware and data center facilities
environmental center facilities equipment
• Standard or • Current technical • Industry-accepted • Data center space changes in order to operations • Determine optimal
basic data center and operational standards and planning optimize system according to best levels of energy
equipment standards for data technologies of data • Infrastructure performance practices and design supply capacity,
installation, center technologies, center hardware and design tools • Perform routine specifications availability and
update and systems, related facilities • Cost and schedule checks on data • Establish physical stability to support
decommissioning infrastructure and • Service-level control systems center facilities access controls current and future
process facilities agreement • Facilities against the for data center data center needs
• Indicators of • Preventative management management tools organization’s facilities based • Establish security
infrastructure maintenance • Inventory, financial • Projection and security policies so on organizational guidelines for
or equipment procedures of data and human resource forecasting as to highlight any security guidelines the storage,
malfunctions center facilities management techniques for issues or lapses management
• Resource and • System recovery • Data center project resource and energy • Maintain logs of and handling
energy supply procedures for data and equipment requirements and physical access of data center
Underpinning requirements center facilities and lifecycle supply controls and infrastructure,
Knowledge for data center equipment • Data center capacity environmental equipment and
operations • Complex data planning controls for information
• Alerting and center equipment • Regulatory compliance and
reporting systems installation, requirements knowledge retention
and tools update and and industry best purposes
• Security access decommissioning practices in data
controls process center security
• Resource and
energy consumption
Range of
patterns Understanding
• Ideal environmental
conditions for data
center facilities

Continue to next page

280 Philippine Skills Framework Software Development and Security 281

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Data Design Data Design

Specify and create a data structure or database model, including the setting of various parameters or fields that can
be modified to suit different structured or unstructured data requirements, the design of data flow, as well as the FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
development of mechanisms for maintenance, storage and retrieval of data based on the business requirements. Level

• Identify • Design data models • Establish strategy

requirements of based on analysis of for the creation
various structured data requirements of large-scale /
and unstructured and project enterprise-wide
data objectives data models and
• Draft database • Determine the structures
schemas within parameters and • Spearhead the
design constraints, fields to be set for use of database
to meet business / data models technology where
information needs • Review developed appropriate,
• Incorporate database schemas considering
parameters and • Formulate data the complex
FSC fields for database flow diagrams to interconnections
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 models model processes between different
Level • Implement in information hardware and
mechanisms for systems software
FSC Code SDS-DAR1-3001-1.1 SDS-DAR1-4001-1.1 SDS-DAR1-5001-1.1 the maintenance, • Develop • Commission the use
storage and mechanisms and implementation
Identify data Design data Establish a strategy retrieval of data and processes of database
requirements and models and data for the creation Skills
from database to optimize flow, architectures,
support the design flow diagrams and of large-scale Application models maintenance, software and
of database models, mechanisms to data models and • Perform data storage and facilities
incorporating optimize the flow, structures and warehousing, retrieval of data to • Direct data flow and
FSC Proficiency
parameters, fields and maintenance, storage spearhead the aggregating data meet organization processes within
Description mechanisms for the and retrieval of data implementation of from multiple objectives and beyond the
maintenance, storage database technology, specified sources • Direct the enterprise
and retrieval of data architectures, • Translate project construction of • Endorse design
software and facilities specifications, data warehouses, specifications of
objects and data identifying multiple database models,
models into sources of data to ensuring alignment
• Different kinds • Data design • Database database structures be integrated with business
of data and their principles and technology and objectives
requirements strategies their applications • Conceptualise
• Elements of • Database modelling • Principles of data warehouse
database schemas techniques data flow within blueprints, taking
• Various fields and • Functions and and beyond the into account
components of implications of data enterprise any specialist
Underpinning database models parameters and • Critical components requirements
Knowledge • Mechanisms and fields in data warehouse
processes for data • Processes for blueprints
maintenance, development of • Application of • Types of database models may include, but are not limited to:
storage and database schemas various database • Hierarchical database model
retrieval • Data warehousing architectures, • Network model
• Data warehousing concepts and software and Range of
• Relational model
processes methodologies facilities Understanding • Entity–attribute–value model
• NoSQL database model
Continue to next page

282 Philippine Skills Framework Software Development and Security 283

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Data Engineering Data Engineering

Develop and implement efficient and stable processes to collect, store, extract, transform, load and integrate
data at various stages in the data pipeline. This also involves processing varying amounts of data from FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
a variety of sources and preparing data in a structure that is easily accessed and analyzed according to Level

business requirements. • Apply appropriate • Identify relevant • Develop efficient • Maintain an updated
data collection tools data sources, processes to view of the business
and techniques to processes and standardize and requirements, the
collect data from relationships maintain data respective source
various sources in accordance definitions, sources data systems and
• Merge varying to business and quality data models in the
datasets from requirements • Develop data organization
disparate sources • Propose methods warehouse process • Lead the creation,
into a common and tools to gather models, including refinement and
structure data, process data, sourcing, loading, enforcing of data
• Catalog data and minimize transformation and management
according to set confounding extraction procedures and
guidelines variables and data • Design data conventions
FSC • Clean the data, limitations validation • Direct the design of
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 checking for outliers • Apply data analysis methodology to the organization’s
Level or errors and data profiling to verify reliability and Extract, Transform
• Validate data from improve the clarify, validity of data and Load (ETL)
FSC Code SDS-DIM1-2008-1.1 SDS-DIM1-3008-1.1 SDS-DIM1-4008-1.1 SDS-DIM1-5008-1.1 different data sets quality and integrity • Design staging processes to
to verify accuracy of valid data databases to store support business
Utilize appropriate Implement data Translate business Lead the creation of and minimize errors • Process multiple the data temporarily needs
tools, systems management requirements into data management • Check the structure streams of data before moving • Establish alignment
and techniques to processes and data structures procedures and and quality of using data systems them into the target among the data
collect, store, extract, systems to map data and processes to oversee the warehouse data • Utilize data systems system ETL processes
transform and load sources, processes standardize data, integration of data, against standard and platform • Design extraction throughout
FSC Proficiency guidelines and data capabilities to solve process for the pipeline to
data according to set and relationships, verify data reliability ensuring optimization
Description guidelines and transform and and validity, store, of the organization's purpose and usage new data problems consolidating data maximize efficiency
process multiple extract, transform, data pipeline • Utilize database • Transform from multiple data for data processing
streams of data load and integrate management data to meet source systems • Pre-empt any
data system software to specific business • Verify extracted gaps between
Skills perform simple data requirements data with business the existing
Application processing • Operate data rules specified in organizational data
• Data collection • Data specifications • Relationship • Evolving business • Create databases to warehouse target system system features and
process and and requirements between business requirements, and store electronic data systems to balance • Design the process evolving business
methodologies • Variety of data requirements and impact on data • Maintain optimization of data to transform needs
• Usage of data sources data requirements, needs documentation access with loading extracted data into • Refine the ETL
collection tools • Relationship and critical • End-to-end as per the and resource structures that align processes based on
• Data handling, identification and implications management of organization’s utilization factors to the business rules data changes over
cleaning and mapping among • Best practice organization-wide methodology for • Create supporting incorporated in the time and target
processing different data methodologies in data pipeline and Extract, Transform documentation target system system business
techniques sources and systems data validation processes and Load (ETL) with metadata and • Develop load requirements
• Merging of • Range of tools to • Key design elements • Effectiveness processes diagrams of entity process to upload • Manage the
datasets and key gather, process and of data storage of various data relationships, transformed and integration of
considerations optimize accuracy mechanisms systems, and business processes integrated data to data into a unified
Underpinning • Data validation and functionality • Key design elements applicability to and process flow live target system interface
Knowledge methods and of data and considerations organizational • Map data between • Translate complex • Manage the
criteria • Methods and of data Extract, context source systems, functional and optimization of
• Quality indicators considerations to Transform and Load • Direct and indirect data warehouses technical business the various data
of data process multiple (ETL) processes impact of changing and data marts requirements processing elements
• Usage of database streams of data • Key design elements or integrating data into detailed data in the organization’s
management • Data transformation and considerations processes and structures and data pipeline
system software techniques of data integration systems designs
• Trade offs between • Business and • Best practices in • Develop data
data access process rules of optimizing data integration
optimization and target systems pipeline elements procedures,
loading or resource managing the
utilization factors alignment of
data availability
and integration
Continue to next page processes

• Illustrative examples of database systems: Hadoop, Oracle Database, Microsoft SQL System, NoSQL etc.
Range of
Understanding

284 Philippine Skills Framework Software Development and Security 285

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Data Ethics Data Ethics

Apply legal and ethical principles in the collection, use, storage and disposal of data.
FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Adhere to the • Review internal • Establish • Evaluate

organization’s code of ethics procedures to organizational
code of conduct to identify gaps identify and address governance,
and the PDPA in and improve ethical problems compliance and
the collection, accountability in • Develop and risk management
use, retrieval and the use of data implement policies and
disposal of personal • Monitor compliance procedures procedures in
data to professional, to maintain relation to code of
FSC
• Accept ethical practices, confidentiality in conduct relating
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 responsibility for legal and regulatory accordance with to data
Level own behavior requirements data protection and • Assess changes
• recognize and • Maintain relevance ethics guidelines in legislation and
FSC Code SDS-RMG1-3004-1.1 SDS-RMG1-4004-1.1 SDS-RMG1-5004-1.1 SDS-RMG1-6004-1.1 report potential and currency • Evaluate compliance regulations, and
breaches in code of of organization requirements benchmark ethical
Apply and uphold Analyze unethical Formulate the Drive professional, ethics legal and ethical • Disseminate practices in the local
principles of practices and apply organization’s code legal and ethical • Apply decision- operational changes and and international
professional, ethical decision- of ethics, systems accountability making process procedures updates in ethical- contexts
legal and ethical making models and and processes to and responsibility to resolve ethical • legal requirements, • Design new data
FSC Proficiency conduct, policies and strategies to address ensure adherence within and across dilemmas professional ethics frameworks,
Description procedures in the ethical dilemmas and to professional, organizations code of conduct formulating change
handling of data issues legal and ethical and standards of structures and
requirements fo r practice procedures
data usage • Maintain an • Determine
environment ethical and legal
conducive to implications on
• Organization’s code • Types and • Implications of • Procedures and upholding ethical professional
of conduct, policies indicators of ethics in handling guidelines for data usage practices in policy
and procedures for breaches in data of data benchmarking • Facilitate resolution review initiatives
handling data ethics • Organizational ethical practices and Skills
of ethical conflicts in • Establish and
• Concept of • Principles and policies and conducting audits Application situations of breach monitor quality
accountability in reasons underlying procedures for and evaluations of data ethics assurance
the data lifecycle legislation and reviewing and within and across • procedures to
• Ethical decision- ethical decision- reporting on organizations ensure governance
making framework making, and governance and • Government and ethical
• Types of data- ethical decision- compliance policies, practice accountability
related ethical making models for • Underlying guidelines and • Identify and
issues and addressing ethical principles governing requirements incorporate changes
dilemmas and their dilemmas legislation and relating to data in ethical practices,
impact • Personal and ethical decision- ethics professional
• Legal, ethical professional making • Global trends and guidelines,
and regulatory boundaries for • Hierarchy of guiding developments in legislation,
requirements ethical decision- principles in data ethics regulations
• Personal Data making resolution of ethical • Legal, ethical and reporting
Underpinning Protection Act • organization’s code dilemmas and regulatory requirements with
Knowledge (PDPA) of conduct, policies • Legal, ethical requirements reference to data-
• Model AI and procedures for and regulatory • Personal Data related government
Governance handling data requirements Protection Act initiatives
Framework • Concept of • Personal Data (PDPA) • Foster
• Industry-related accountability in Protection Act • Model AI interdisciplinary
code of ethics the data lifecycle (PDPA) Governance team collaborations
relating to data • Legal, ethical • Model AI Framework to address ethical
and regulatory Governance • Industry-related concerns, risks or
requirements Framework code of ethics considerations,
• Personal Data • Industry-related relating to data benefits and
Protection Act code of ethics outcomes of data-
(PDPA) relating to data related projects
• Model AI • Global trends and
Governance developments in
Framework data ethics • For Data Protection-related programmes, please refer “Guide to Develop Training Courses for Data Protection Officer (DPO)”, Personal Data
• Industry-related Range of Protection Commission (PDPC), http://www.pdpc.gov.sg/dp-competency [March 2020]
code of ethics Understanding
relating to data

Continue to next page

286 Philippine Skills Framework Software Development and Security 287

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Data Governance Data Governance

Develop and implement guidelines, laws, and regulations across the organization for the handling of data at
various stages in its lifecycle as well as the provision of advice on proper data handling and resolution of data FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
breaches in a range of complex, ambiguous or multi-faceted contexts. Level

• Roll out data • Develop • Establish

guidelines, laws, organization enterprise-wide
statutes and practices for policies and key
regulations within handling the principles for data
the organization lifecycle of data security and usage
• Develop detailed • Develop internal • Establish policies
guides on how standards to guide to define ownership
to appropriately data capture and and accountabilities
handle data validation, access, for the quality and
throughout its usage, masking, security of critical
lifecycle storage, archival data
• Communicate and retention • Identify impact of
internal standards • Initiate process various stages of
FSC for information life- and programmes to the data lifecycle on
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 cycle management mitigate business business value
Level to employees risk of poor data • Provide expert
• Obtain necessary quality and advice on data
FSC Code SDS-RMG1-4005-1.1 SDS-RMG1-5005-1.1 SDS-RMG1-6005-1.1 approvals when practices handling and
gathering, handling, • Clarify ethically management
Implement guidelines, Develop organization Establish policies Skills processing, storing questionable strategies in
laws, statutes and practices and for data security Application and using data situations at various ambiguous or
regulations on standards for and usage, facilitate • Oversee transfer stages of the data complex situations
appropriate handling handling data industry consensus of data within the or information life • Oversee transfer
of data at various throughout their around data ethics, organization cycle of data across
FSC Proficiency • Monitor compliance • Oversee transfer different countries
stages in their lifecycle, resolve and provide expert
Description lifecycle, and monitor breaches, and advice on data with data policies, of data between or regions governed
compliance with data oversee transfer transfer across workflows and rules organizations by different data
policies of data between geographies • Investigate data governed by the privacy laws
organizations breaches same privacy laws • Facilitate industry
• Anticipate legal consensus around
implications of data technology and
• Data and privacy • organization’s • Industry handling processes data ethics and
policies, laws and perspective on developments and • Resolve data regulations
regulations fundamental IT and emerging issues in breaches • Chart direction and
• Different stages in data principles IT and data ethics strategy on ethical
the data lifecycle • Impact of poor • Internal data policy issues relating
• Standard practices data quality and development to information
for proper data practices on the process and technology and
handling business consideration data usage
• Required approvals • Strategies to • Categories of
for data handling at mitigate poor data critical data and
different stages practices corresponding • For Data Protection-related programmes, please refer “Guide to Develop Training Courses for Data Protection Officer (DPO)”, Personal Data
Range of Protection Commission (PDPC), http://www.pdpc.gov.sg/dp-competency [March 2020]
• Relevant ethical • Legal parameters levels of
Understanding
guidelines in or business accountability and
Underpinning the Infocomm implications of data security required
Knowledge Technology (ICT) handling • Relationship
industry • Underlying ethical between data
• Indicators of a principles governing handling and
data breach data handling business value
practices • Different data
• Privacy laws privacy laws and
in a range of policies in different
organizations, countries or regions
and similarities or • Wider implications
differences from of ethical laws,
own organization policies and
• Possible treatment regulations in the
of data breaches ICT industry

Continue to next page

288 Philippine Skills Framework Software Development and Security 289

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Data Migration Data Migration

Plan and perform activities to migrate data between computer storage types or file formats.
FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Perform extraction, • Determine the

transformation business need for
and de-duplication data migration
of data before • Gather impact of
migration data migration
• Install migration activities on
software and business operations
configure required and other potential
FSC
hardware risks or costs
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
according to the • Formulate a data
Level communicated data migration plan
migration plan to facilitate the
FSC Code SDS-OUS1-3005-1.1 SDS-OUS1-4005-1.1 • Apply tools to transfer of data to
automate and new storage types,
Prepare data and Determine the accelerate the data formats or computer
perform manual business need for migration process, systems
or automated data migration according to a data • Communicate
data migration, and plan data migration plan methodologies for
troubleshoot migration activities, • Perform standard data migration
FSC Proficiency database errors establishing manual transfer of • Determine
Description faced, and validate guidelines and data to new storage appropriate
migrated data post- strategies to types, formats or database
migration to ensure minimize impact systems according management and
accuracy on daily business to data migration migration tools and
operations Skills
instructions system software
Application • Apply data to be used, in
migration policies ensuring they are fit
• Manual data • Key drivers and to move data in an for organisational
migration objectives of data orderly manner purposes
procedures migration • Troubleshoot • Manage the
• Types, categories • Industry best database errors or installation
and usage of data practices and problems faced in of migration
movers including methodologies for database migration software and the
host-based data migration activities configuration of
software, array- • Emerging trends in • Validate the required hardware
based software and data migration and migrated data to • Develop strategies
network appliances management ensure accuracy to minimize impact
• Usage of database • Data migration • Document the data of data migration
migration tools and database migration process. on daily business
• Duration of different management operations
data migration system software • Set guidelines
processes and and tools for migration
downtime required • Applications, documentation to
• Potential risks to the pros and cons of facilitate tracking
business from data data migration •
Underpinning Validate post-
migration activities and database migration statistics
Knowledge • Data corruption, management to determine data
application system software accuracy
performance and tools
issues, missed or • Impact of data
lost data, and other migration on daily
potential technical business operations Range of
compatibility issues • Applications of Understanding
related to data different data
migration movers for different
• Methods of cleaning contexts and
and validating data purpose
• Scheduling,
replication,
hardware, data
volume and data
value requirements
for data migration

Continue to next page

290 Philippine Skills Framework Software Development and Security 291

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Data Strategy Data Strategy

Develop a robust and coherent data strategy and support architectures, policies, practices and procedures
that enable the organization to manage and utilise data in an effective manner. This includes introduction of FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
innovative ways of organizing, managing and integrating the data of the organization to ensure their viability Level

and ability to drive business value. It also includes the setting of information storage, sharing, handling and • Define data • Establish data • Establish a
management standards, internal coherent data and
usage protocols to support alignment with relevant legislation and business strategies. structures to align processes and analytics strategy,
and streamline structures to enable determining the use
processes of data the organization of new, existing and
ownership, retrieval, to maximize value legacy information
combination and from data and assets
usage information assets • Define the kinds
• Plan processes • Direct the capturing, of data the
for effective data retention and organization should
storage, sharing and utilization of critical capture, retain and
utilization within data utilise
the organization • Oversee the • Create the processes
• Update policy, organization’s and systems
standards and data architecture, required to capture,
FSC procedures on data including the retain and utilise
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 management for monitoring and critical data
Level compliance with management of • Articulate the
relevant legislation data flows strategic value
FSC Code SDS-SPI1-4006-1.1 SDS-SPI1-5006-1.1 SDS-SPI1-6006-1.1 • Introduce relevant • Manage usage of of data in the
standards and tools various forms of organization and
Develop data Establish data Define a coherent that can be applied data to support its role as a critical
management management data strategy and to the management decision-making business asset and
structures and strategies to extract spearhead new and treatment of and business driver
recommend policies, maximum value approaches to enrich, critical data processes • Design the
FSC Proficiency • Identify gaps, • Anticipate the overarching data
processes and tools from information synthesize and apply
Description for effective data assets and support data, to maximize inefficiencies and current and future architecture for
storage, handling and decision-making and the value of data as a potential risks information the organization,
utilization business processes critical business asset in existing data lifecycle needs of an including the
and driver management organization definition of data
processes • Establish the flows and principles
• Data management • Data architecture • Key considerations Skills • Propose organization’s of data governance
structures design and and components of Application enhancements data management • Lead strategic
• Information formulation a data strategy or modifications strategy utilization and
handling • Information or data • Principles of data to data handling • Develop corporate exploitation of data
approaches flows of a business architecture design procedures Standard Operating assets to generate
• Data management • Data structure • Industry standards • Establish internal Procedures (SOP), business value for
standards and tools design and best practices processes to protocols and the organization
• Typical protocols in • Types of in enterprise-level monitor compliance standards for data • Spearhead new
information asset information assets data governance, of information or management, strategies and
management and their business control and policies data handling and sourcing, handling approaches to
• Internal and value • Internal and access requests and treatment enrich, fuse or
external • Data management external data with approved • Establish guidelines synthesize data
information approaches and regulations procedures for effective data • Establish bird’s
management frameworks, and in relation to • Provide ongoing storage, sharing and eye view of data
Underpinning guidelines and rules their pros and cons customers, advice to ensure publishing within connections across
Knowledge • Existing, new and ownership and proper adoption the organization and beyond the
revised internal usage of and adherence • organization
and external • Principles and to data policies • Chart direction
information techniques of data and information on the integration
regulation policies exploitation and architectures and synthesis of
and utilization different data pieces
• requirements • Relevance and to draw trends and
• Knowledge of a application of representations
specific industry Internet of Things • Ensure alignment
domain concept of information
• In-depth knowledge management
of a specific industry strategy with
domain, and related business direction,
industries considering
evolving business
risks and potential
Continue to next page liabilities

Range of
Understanding

292 Philippine Skills Framework Software Development and Security 293

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Data Visualization Applications Integration

Implement contemporary techniques, dynamic visual displays with illustrative and interactive graphics
to present patterns, trends, analytical insights from data or new concepts in a strategic manner for the FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
intended audience. Level

• Select appropriate • Introduce new • Establish an

visualization or emerging effective data
techniques and visualization tools presentation
information and techniques that architecture to
displays to convey are fit for purpose address critical
data and findings • Exercise judgement business questions
• organize the on the presentation • Integrate latest
presentation of data of data to ensure developments in
to reflect trends and that critical trends data visualization
correlations in a and findings are tools, techniques
visually compelling presented in the and methodologies
way optimal way • Determine suitable
• Incorporate • Develop dashboards data presentation
FSC appropriate and scorecards delivery modes
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 elements to create incorporating and mechanisms,
Level informative and advanced tailored to key
dynamic data visualization stakeholders’ needs
FSC Code SDS-DIM1-3022-1.1 SDS-DIM1-4022-1.1 SDS-DIM1-5022-1.1 displays techniques and • Make decision on
• Develop basic embedding the optimal timing
dashboards and analytics for presentation
Select appropriate Design data displays Establish an effective Skills
visualization to present trends and data visualization scorecards to capabilities and updates of
Application display internal • Review tables, data and trends on
techniques and finding, incorporating architecture and
develop dashboards new and advanced design intelligent and as well as external graphs, and dashboards and
FSC Proficiency to reflect data trends visualization adaptable displays benchmark data dynamic data systems
Description and findings techniques and employing optimal • Incorporate displays, to ensure • Design intelligent
analytics capabilities delivery modes, interactive graphics, key questions from data dashboards
mechanisms and visuals and key stakeholders and customizable
timings technical features are addressed visual displays
into the data • Design features • Lead efforts
presentation of data displays to interpret
• Interpretation of • New data • Emerging trends • Communicate including and present
data analysis and visualization tools and developments limitations of data navigation, layout, explanations for
findings and techniques in data visualization and interpretations user interface and counterintuitive
• Types of • Range of methods • Strategic of findings user experience of patterns or findings
information to portray data elements and interactive graphics
displays patterns, trends and considerations in a • Align interpretation
• Suitability of correlations data presentation and presentation
different data • Dashboard architecture of data analytics
Underpinning findings with subject
representations and development • Modes and
Knowledge visual displays for process and mechanisms for matter experts
different contexts techniques data delivery
• Data visualization • Features of data • Intelligent data
tools and displays dashboard design Data visualization tools may include, but are not limited to:
techniques • Strategic methodologies and • Tableau
• Elements of data visualization and techniques • HTML/CSS
dashboards mapping techniques • SAS Visual Analytics
• R
Range of
Understanding Data visualization techniques may include, but are not limited to:
• Line charts
• Network diagram
• Map frequency chart

Continue to next page

294 Philippine Skills Framework Software Development and Security 295

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Database Administration Database Administration

Perform Installation, coordination and upgrading of databases and database servers, performance monitoring
and troubleshooting. This includes monitoring user access to database and optimization of database FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
performance, planning for backup and recovery, archived data maintenance and reporting. Level

• Conduct basic • Perform installation, • Assess the business • Develop

installation, configuration need and plan organizational
configuration and upgrading of for installation, standards and
and upgrade of large or complex configuration guidelines for
databases and databases and data and upgrading of the installation,
servers according to servers as required databases configuration
standard guidelines • Maintain databases, • Determine and upgrading
and methodologies in ensuring that appropriate of databases, in
• Perform simple data is updated, database line with business
maintenance stored and management requirements
as well as data extracted accurately tools and system • Establish strategy
FSC storage, updates and according to set software to be used, and plan processes
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 and extraction, protocols in ensuring they are for maintenance,
Level using appropriate • Troubleshoot fit for organizational monitoring and
database database errors purposes troubleshooting of
management or problems • Manage database databases
FSC Code SDS-OUS1-2006-1.1 SDS-OUS1-3006-1.1 SDS-OUS1-4006-1.1 SDS-OUS1-5006-1.1
system software faced in database maintenance, • Review database
and tools administration monitoring and user access
Conduct basic Monitor and Plan for installation, Establish strategy
installation, maintain databases, configuration and guidelines
• Grant user access activities troubleshooting to roadmap in line with
configuration and and troubleshoot and upgrading for database
to database based • Monitor user access resolve complex the privacy and
on the appropriate to databases or unforeseen security policies of
upgrade of databases database errors of databases and management and
levels of access to ensure that problems the organization
and servers, and faced, and ensure oversee database administration,
FSC Proficiency given to users users have the • Develop a user • Review
perform routine data appropriate levels maintenance, directing processes,
Description backup and recovery of user access to troubleshooting, resources and IT
• Utilise basic appropriate levels access roadmap recommendations
system software of access based on in collaboration and direct data-
activities databases backup and recovery investments to
and tools to track security clearance, with other key related processes,
activities optimize database
and consolidate organizational stakeholders, resources and IT
performance
performance guidelines and assigning investments to
Skills statistics of business needs appropriate levels optimize database
• Basic steps in • Principles and • Data migration • Industry standards Application databases • Analyse of database access performance, based
installation, processes in and database for database • Perform routine performance based on the role of on business needs
configuration installation, management performance data backup and statistics users, data security and industry best
and upgrading of configuration system software • Industry best recovery activities and highlight and privacy policies practices
databases and and upgrading of and tools - their practices in • Document upcoming potential areas of • Evaluate database • Establish an
servers databases applications, pros database and completed improvements to performance organization-
• Usage of basic • Processes involved and cons management and data back-ups and the database statistics and user wide strategy for
database in data storage, • Principles and optimization archiving activities • Conduct data feedback, and data backup and
management extraction and processes for more • Strategy backup and recommend ways to recovery, archived
system software troubleshooting complex data development recovery activities optimize database data maintenance
and tools • Computing storage, extraction for database for internal performance in and reporting
• Performance languages for and troubleshooting maintenance, or external line with business procedures
Underpinning indicators of database systems • Key components backup and customers, based requirements and for databases,
• on the business cost considerations balancing business
Knowledge databases Security and and considerations recovery
• Basic processes business in database user requirement • Develop an action demands with
in data backup, considerations access roadmap • Implement regular plan for data backup financial and
recovery and and implications • Performance data maintenance and recovery operational costs.
reporting on database user metrics for database or archiving to procedures,
access performance inform relevant archived data
• Database • Business stakeholders maintenance and
performance objectives and plan reporting for a
analysis formulation for range of databases,
• Processes in data back-up and in ensuring
database backup recovery appropriate levels
and maintenance of frequency,
storage capacity
and system
Continue to next page availability.

Illustrative examples of database systems: Hadoop, Oracle Database, Microsoft SQL System, NoSQLetc.
Range of
Understanding

296 Philippine Skills Framework Software Development and Security 297

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Demand Analysis Design Concepts Generation

Devise frameworks to assess market dynamics and execute analyses to uncover demand outlook of Build preliminary ideas on innovative design concepts and different ways to address needs and opportunities
products or services. of target stakeholders.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

FSC Code SDS-BPM1-3010-1.1 SDS-BPM1-4010-1.1 SDS-BPM1-5010-1.1

Manage activities to carry Assess the desirability and Evaluate market dynamics
out demand analysis practicality of ongoing based on market trends,
and analyze market market development formulate demand analysis
characteristics of products realistically and undertake framework and establish
FSC Proficiency
or services to assess its market development key priorities to analyze
Description demand outlook activities where target customers in
appropriate identifying opportunities
to influence the market

• Differences between • Sales strategies • Differences between

primary and secondary • Merchandise strategies primary and secondary
demands and supply • Differences between demands and supply
• Products life cycle primary and secondary • Types of variables
management demand and supply affecting future product
Underpinning demand and sales
Knowledge • Global market trends,
opportunities and threats

• Analyse demand and • Facilitate demand and • Define demand and

supply patterns to supply needs analysis supply analysis
present demand and activities framework appropriate
supply analysis findings • Guide data or insights for the organization’s
• Analyse products for demand and supply demand analysis
to determine their analysis • Provide leadership,
characteristics and • Review and provide guidance and support in
business viabilities additional insights for developing framework
• Analyse target markets demand and supply for data collection,
of products to define analysis reports assessing, understanding
its characteristics and before submitting for and integrating primary
impact on demand and endorsement quantitative and
supply • Evaluate findings or qualitative data
• Utilise competition reports of market • Ensure effective
Skills analysis to anticipate trends and industry planning, execution,
Application demand and supply for development on impact utilization and budgeting
products on business strategies of research efforts
or business operations • Establish procedures and
strategies guidelines for conducting
• Utilise research tools, demand and supply
methodologies or related analysis
tools for getting inputs • Establish research tools,
or data methodologies or related
tools for getting inputs
or data
• Establish criteria of
evaluation for analyzing
demand and supply
outlook of products

Range of
Understanding

298 Philippine Skills Framework Software Development and Security 299

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Design Standards and Specification Design Standards and Specification

Apply knowledge of relevant standards that govern the design requirements, and deliver design specifications
according to the required standards. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Maintain technical • Review the • Formulate design

documents related qualitative and standards and
to the design quantitative specifications for
standards and characteristics to the organization
specification and be satisfied during • Lead research
update them for any design efforts to propagate
changes • Inspect designs to best practices in
• Implement and uphold work quality design standards
monitor adherence and adherence to and specifications
FSC to policies, established policies, • Initiate new
procedures, goals, procedures and design solutions
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
objectives and professional design to meet required
Level
standards that standards standards set by
govern design • Manage design the organization,
FSC Code SDS-TCR1-3001-1.1 SDS-TCR1-4001-1.1 SDS-TCR1-5001-1.1
standards and policies and government and/or
specifications, in procedures for international bodies
Implement design Manage and inspect Lead the
collaboration with compliance • Anticipate and
standards to ensure designs to ensure that establishment of
stakeholders purposes plan for potential
the designs meet they are executed design standards
• Develop documents • Adjust design new regulations
acceptable levels in accordance with and specifications
governing technical standards and impacting design
of quality and relevant required to facilitate Skills
standards and specifications, when and development
FSC Proficiency requirements design standards, designs’ fulfillment Application specifications necessary, through • Determine the cost
Description work quality and of regulatory
pertaining to design directives impact of changes
established policies requirements, and
relevant designs • Facilitate quality to design standards
and regulations drive strategies to
• Participate in management and specifications
enhance quality of
quality assurance/ reviews during for the organization
designs
quality control design development • Guide the revision
(QA/QC) reviews • Manage overall of procedures
and checks on quality assurance/ and standards
• Relevant design • Current design • Best practices in
design standards quality control (QA/ for technical
standards, legislation, codes, design standards
and specification QC) reviews and documentation
guidelines, acts and regulations and specification
documents checks to ensure
requirements and • Design principles, • Related and
• Organize trainings design standards
criteria requirements and upcoming
to diverse are met
• Relevant criteria international and
audiences, on
International • Best practices in local design laws,
up-keeping
Organisation for design standards codes, acts and
design standards
Standardisation and specification regulations in order
and specification
(ISO) standards • Related and to be prepared
technical
for design and upcoming for any future
documents
development international and challenges
• Specifications for local design laws, • Trends in design
materials codes, acts and principles,
• Principles and regulations in order requirements and Range of
practices of to be prepared criteria Understanding
technical writing for any future • Upcoming
• Principles and challenges and relevant
procedures of • Trends in design International
record keeping principles, Organisation for
Underpinning • Training requirements and Standardisation
Knowledge management criteria (ISO) for design and
• Upcoming development
and relevant • New standards and
International trends in materials
Organisation for • Cost impact analysis
Standardisation
(ISO) for design and
development
• Standards for
materials
• New standards and
trends in materials
• Performance
requirements,
dimensions,
weight, reliability,
ruggedness and
other characteristics
to satisfy during
design

Continue to next page

300 Philippine Skills Framework Software Development and Security 301

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Design Thinking Practice Design Thinking Practice

Manage design thinking methodologies and processes to solve specific challenges for the organization, and
guide stakeholders through the phases of inspiration, empathy, ideation and implementation. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Apply design • Articulate to • Integrate • Develop strategies

thinking team members design thinking to change the
methodologies the principles methodologies into mindset of
to define design and concepts processes to drive stakeholders
problems and of innovation, innovation across in relation to
generate new ideas creativity and the organization innovation, and
for the organization design thinking • Develop strategies design thinking
• Uncover processes to proliferate design • Form multi-
opportunities for • Equip stakeholders thinking across the disciplinary teams
FSC applying design with the mind set organization to generate new
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 thinking across the to develop design • Synthesise ideas and solutions
organization thinking approaches information from • Influence and
Level
• Utilise metrics to as strategies for different sources facilitate design
benchmark and creativity and and stakeholders teams on their path
FSC Code SDS-DAR1-3002-1.1 SDS-DAR1-4002-1.1 SDS-DAR1-5002-1.1 SDS-DAR1-6002-1.1
measure outcomes innovation in order to fully towards design and
of design ideas and • Facilitate the understand the innovation
Apply design thinking Facilitate and guide Establish effective Transform
solutions appropriate use needs of end users • Integrate design
methodologies stakeholders to design thinking organizational
• Implement plans of design thinking • Drive the thinking across
and execute design apply design thinking processes, operations, processes
to embed design processes and development of every level of
thinking processes to methodologies and methodologies and systems by
thinking across the methodologies by new strategies to the organization
FSC Proficiency challenge norms and processes for the and frameworks to contextualising and
Skills organization participants enhance products to drive new
Description conventions in the organization proliferate design incorporating design
• •
Application Facilitate the Establish metrics to and/or services for alternatives for
organization thinking across the thinking processes
development and measure outcomes the organization business and
organization and methodologies
execution of design of design ideas and • Engage society
for the organization
concepts through prototypes stakeholders during • Build a working
prototypes • Frame design the design thinking culture that
• Present and concepts in process to uncover encourages user-
• Concept of design • Concept of design • Latest trends in • Latest trends in
communicate the alignment with the motivations centric approach,
thinking thinking design thinking design thinking
design outcomes the organization’s behind their actions empathy, ideation,
• Importance of • Importance of • Concept of • Concept of
and process for strategies and and behaviours prototyping, and
design thinking design thinking innovation innovation
design ideas values • Cultivate design playful testing
• Traits of a design • Stages in the design management management
• Apply design • Promote design thinking as a
thinker thinking process • Drivers of • Drivers of
thinking frameworks thinking as a tool for viable tool and
• Stages in the design • How design thinking organizational organizational
and tools to work solving problems methodology
thinking process is used in other growth and success growth and success
processes and challenges for to foster new
• How design thinking organizations • Concept and • Concept and
the organization innovations for the
Underpinning is used in other • Methods of applying principles principles
• Remove obstacles organization
Knowledge organizations design thinking for of resource of resource
and hindrances • Lead design
• Methods of applying the organization management management
to implementing thinking projects
design thinking for • Concept of • Project
design thinking for across the
the organization innovation management tools
the organization organization
• Prototyping management and techniques
methodologies
• Design thinking
• For Data Protection-related programmes, please refer “Guide to Develop Training Courses for Data Protection Officer (DPO)”, Personal Data
frameworks and Range of Protection Commission (PDPC), http://www.pdpc.gov.sg/dp-competency [March 2020]
tools Understanding

Continue to next page

302 Philippine Skills Framework Software Development and Security 303

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Digital and Physical Prototyping Digital and Physical Prototyping

Construct design concepts, either digitally or physically, to develop deeper understanding of the designs and
test their usability and functionality. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Collect information, • Develop blueprints, • Evaluate the • Drive the overall

through document relevance of development of
collaboration with specifications and tools and design prototypes for
stakeholders, to technical standards elements needed for design projects
establish the design of prototypes prototyping • Plan tools and
requirements • Develop prototypes’ • Oversee the design elements for
• Identify tools and visual specifications development and prototype creation,
design elements for evaluation by production of based on budget
needed to create designers and/or prototypes using and resources
FSC product prototypes developers high-visibility and available
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Clarify the premises • Develop prototypes high-functionality • Establish goals
and objectives using required design methods and and standards for
Level
behind the visible and techniques prototyping in close
construction of functional design • Determine potential collaboration with
FSC Code SDS-TCR1-2002-1.1 SDS-TCR1-3002-1.1 SDS-TCR1-4002-1.1 SDS-TCR1-5002-1.1
prototypes methods and risks and odds in stakeholders
• Determine techniques usage, to address • Lead research
Collect, manage and Simulate and Manage the design Establish guidelines
prototyping • Test concepts, safety compliance on trends in
share data required validate the real and creation of and standards for
constraints through through review before production prototyping
for designing and world performance prototypes, ensuring prototyping, and
Skills consultation with sessions with • Facilitate review to introduce
building prototypes of prototypes to compliance to initiate the design
Application engineers and/or stakeholders, to sessions to test innovative
FSC Proficiency measure success tasks identified in and creation of
developers gather feedback concepts, identify methods to produce
Description and assess how user research and design solutions
• Consolidate and on prototypes’ design flaws and prototypes
the prototype established safety through close
report design usability and design gather feedback on
components interact requirements partnership with
feedback gathered concepts’ usability,
stakeholders
• Assist in the functionality and
development of design
prototypes • Manage debugging
• Interface design • Interface design • Interface design • Latest
and diagnostics on
concepts • Concepts in user • Principles of user developments in
issues faced during
• Layout, color and usability testing and usability testing interface design
the creation of the
and other design • Techniques for • Techniques for • Principles of user
prototypes
elements physical and/ physical or interface and usability testing
• Provide possible
• Prototyping or interface prototyping • Latest techniques
risk management
principles prototyping • Principles for for physical
solutions to ensure
• Prototyping • Principles for interaction design or interface
compliance to
software tools interaction design • Prototyping prototyping
safety standards
• Modes to collect • Prototyping software tools • Use of digital
prior to production
feedback on design software tools • Proficiency in models for
motions and prototyping
animations • Trends in digital
and physical Range of
Underpinning prototyping Understanding
Knowledge • Leading prototyping
skills and tools in
the industry
• Techniques to
stimulate creativity
• Techniques to
manage prototyping
experiences,
sessions, feedbacks
and events
• Management of
senior stakeholders
and management
team

Continue to next page

304 Philippine Skills Framework Software Development and Security 305

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Digital Forensics Disaster Recovery Management

Use forensic technologies in the delivery of forensic services. Develop and implement internal policies, processes and arrangements to guide and enable the prompt recovery
of critical IT infrastructure and systems following a crisis or disaster. This includes monitoring the efficiency
and effectiveness of response to significant incidents or disruptions and reviewing the organization’s disaster
recovery plan and processes.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

FSC Code SDS-DDM1-3001-1.1 SDS-DDM1-4001-1.1 SDS-DDM1-5001-1.1

FSC
Deploy forensic Facilitate the collection Drive application of tools Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
technologies in the of electronic information and processes to improve
FSC Proficiency Level
delivery of forensic for use in forensic the efficacy of digital
Description services investigations forensics in forensic
FSC Code SDS-BPM1-4011-1.1 SDS-BPM1-5011-1.1 SDS-BPM1-6011-1.1
investigations
Identify and Design a disaster Anticipate future
• Sources of electronic • Benefits and limitation of • Digital forensic tools
implement recovery recovery plan needs of the
evidence digital forensics available
solutions to support and review organization's IT
• Evidence collection • e-Discovery approaches • Advantages and
disaster recovery recommendations for infrastructure, and
process and requirements • Anti-Forensics and disadvantages of the
strategies alternate solutions apply relevant
• Chain of custody its impact on forensic various digital forensic FSC Proficiency
and recovery or back global standards to
• Investigation logs and investigations tools Description up procedures the organization's
documentation • Limitations and • Tool validation process
disaster recovery
Underpinning • Forensic methodology challenges of the various and requirements
strategy, policies and
Knowledge • Digital forensics process types of investigations
guidelines
• Uses of digital forensics • Log analysis process
• Relevant statutory and
professional regulations
• Potential disasters • Trends in • Projected trends
and standards
or crisis impacting disasters, crises or potential future
• Forensic acquisition and
IT processes or or emergencies disasters
investigation methods
services that may impact • Future IT
• Considerations for business IT infrastructure needs
• Identify sources of • Resolve contingencies • Identify new digital setting Recovery processes • Global and industry
electronic evidence during field work forensic tools to be used
Time Objective • Optimisation of RTO standards for
(RTO) and Recovery and RPO disaster recovery
• Record relevant • Determine collection in forensic activities
information in priority of digital • Validate tools for
Point Objective • Requirements for policies, regulations
(RPO) the development of and best practices
investigation logs and evidence accuracy and usefulness
• • • Disaster recovery a disaster recovery • Performance
other official documents Process evidence for Evaluate the efficacy of Underpinning
processes, action plan benchmarking
• Identify common e-Discovery existing tools used in Knowledge
areas of malicious • Identify tools to assist in investigations
steps and options • Pros, cons and standards for
considerations disaster recovery
software activity and investigations • Interpret user activities
to evaluate plans
characteristics of various • Develop procedure to based on the findings
Skills recommended
types of malicious maximize collection of from transaction
Application software files untainted evidence monitoring
disaster recovery
processes or options
• Isolate, secure and • Guide team members
preserve the state of the in the process of
• Quality assurance
standards for
digital evidence e-Discovery
disaster recovery
• Perform log analysis • Partner with Forensic
management
• Perform transaction Infocomm Technology
monitoring of data personnel to perform
and information in the e-Discovery
organization

Range of
Understanding

Continue to next page

306 Philippine Skills Framework Software Development and Security 307

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Disaster Recovery Management Embedded Systems Integration

Implement control systems to perform predefined tasks and also real-time monitoring for the real world.
• Demonstrate • Identify current • Anticipate potential
awareness of trends in disasters, disasters or crises,
commonly crises or exigencies and future needs of
encountered that can impact the organization’s IT
disasters, crises or business IT infrastructure
exigencies processes • Incorporate suitable
• Analyse key • Translate disaster global standards in
business functions recovery strategy the development of
and operational into recovery disaster recovery
requirements to plans for facilities, strategy, policies
recommend RTO supply, user records, and guidelines
and RPO of critical technical software • Determine
systems and and hardware, and cost-effective
FSC
processes data recovery strategies, Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Develop safeguards • Design a disaster emphasizing Level
and solutions recovery plan with recovery priorities
alternate facilities, clear objectives, for the business FSC Code SDS-DAR1-3003-1.1 SDS-DAR1-4003-1.1 SDS-DAR1-5003-1.1
manual procedures, scope, elements and • Approve the
data centre optimal RTO and disaster recovery Model, operate and Design and develop Lead the evaluation
recovery and back RPO parameters, as plan, ensuring integrate a variety embedded system of the performance of
up processes to well as defined roles alignment of RTO, FSC Proficiency of sensors and processes for the embedded systems
support disaster and responsibilities RPO, and supply, Description actuators for real world interfacing of against specified
recovery strategies • Oversee the user, technical applications embedded systems to requirements and user
• Test out disaster testing of disaster and data recovery the real world expectations
recovery plans, and recovery plans and processes with
Skills • Underlying • Definition of • Embedded systems
resolve operational identify areas for the organization’s
Application issues that surface enhancement disaster recovery concepts pertaining embedded systems requirements
• Implement • Review policies and to performance • Requirements, • Embedded systems
appropriate recommendations benchmarks specification and specifications and user expectations
processes, systems for mitigating • Develop key analysis challenges involved in and/or needs
and tools to ensure safeguards and performance • Implementation designing embedded • Software metrics to be
efficient recovery alternate solutions benchmarks to of component systems evaluated
of critical IT according to measure the interconnections and • Product design,
Underpinning
infrastructure and internal disaster effectiveness signal conditioning development cycle
Knowledge concepts and management
systems following a recovery guidelines and efficiency of
disaster • Establish quality disaster recovery • Applications of • Building blocks of an
• Monitor outcomes assurance method plan analogue sensors and embedded system
of disaster recovery for disaster plan, • Establish post- transducers • Real-world interfacing
plan against key using regulatory disaster assessment • Applications of the • Considerations and
performance guidelines and protocols to review digital transducers constraints of systems
benchmarks key performance disaster recovery • Actuator networks development process
• Implement benchmarks effectiveness, and
follow-up actions • Review disaster maintain oversight
to enhance recovery plans of results • Execute performance • Design and develop • Analyze the main
effectiveness of and processes to specification and processes of characteristic roles
disaster recovery recommend process analysis of sensors embedded systems of a processor in the
processes enhancements or and actuators for real • Interface and embedded systems
system changes life applications implement embedded design
to improve overall • Utilize commonly systems to the real • Appraise the
effectiveness adopted component world qualifying factors
interconnections and • Implement exception of processors
signal conditioning and interrupt handling performance and
principles in • Implement user key features of high
Range of automation acceptance testing level language (HLL)
Understanding • Apply analogue (UAT) environments in embedded system
sensors and for product testing development
transducers to solve • Examine the
real world control architecture and
Skills
problems operating principles
Application • Apply digital of data structures in
transducers to solve embedded systems
real world control programming
problems • Evaluate real-time
• Develop actuator operating system
networks with stepper (RTOS) functions
and continuous drive and task scheduling
actuators models in embedded
systems against user
expectations and/or
needs
• Propose
improvements to the
embedded systems

Range of
Understanding

308 Philippine Skills Framework Software Development and Security 309

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Embedded Systems Interface Design Embedded Systems Programming

Design and set up interface and interconnections from or among sensors, through a network, to a main location, Program an embedded system using permitted programming interfaces provided by the system to support
to enable transmission of information. creation of devices that do not operate on traditional operating systems.

FSC FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level Level

FSC Code SDS-DAR1-4004-1.1 SDS-DAR1-5004-1.1 FSC Code SDS-DAR1-4004-1.1 SDS-DAR1-5004-1.1

Design physical layouts reflecting Guide the design of sensor networks Develop software applications and Plan end to end process of incorporating
FSC connections among sensors, networks and and the associated embedded systems drivers to run in embedded systems, embedded systems in hardware and
FSC
Proficiency data collection or transmitting systems, interfaces, and verify the viability of the including rapid prototyping as well as the devices, validating and optimizing
Proficiency
Description and test and fine tune them designed interfaces implementation of embedded software embedded software systems in different
Description or firmware application areas

• Sensor networks concepts and principles • Methodologies and key principles in

of operation designing integrated sensor networks • Low-level programming languages and • Suitability and application of different
• Key components of sensor networks and • Data structures in sensor networks software syntax programming languages for different
their characteristics • Various connectivity options and • Embedded systems software architectures purposes or contexts
• Different types of data collection or considerations among sensors, smart and interfaces • Embedded firmware and software
transmitting devices, programs, systems devices and other technologies • Relevant operating systems, drivers and engineering principles
and methods • New and emerging technologies for data microcontrollers • Types, characteristics and operating
• Different types of connections among collection and transmission • Control requirements for embedded principles of binary and analogue input
electrical and electronic devices, • Range of analytical or scientific simulation system and output devices
embedded systems, software and sensors software • Tools for development and debugging • Hardware design tools, techniques and
• Application of sensors, actuators and • Conditions and parameters for testing of embedded software, including editor, hardware control programming
Underpinning transducers, and associated wiring viability of embedded system or sensor assembler and cross assembler • Range of software development and
Underpinning
Knowledge systems network • Rapid prototyping techniques software configuration management tools
• Usage of simulation or modeling software • Internet of Things (IoT) guidelines and
Knowledge • Types and uses of sensors, electrical and • Operating System coding techniques,
for sensor networks communication standards electronic devices and components, and interfaces and hardware subsystems
• Types and usage of tests on sensor • Verification process for connection of electrical wiring systems • Schematics, component data sheets and
networks sensors • Types and characteristics of electronic test equipment
• IoT system interface concepts and • Large scale monitoring and analytics microcontrollers, programming devices • Troubleshooting on embedded targets
principles applications and technologies and programming software • System optimisation techniques for both
• Functions and operations of virtual and/or • Types and functions of electronics in • Data collection, transmission and hardware and software performance
digital databases sensor networks communication protocols • Sensor properties and their application to
• Security considerations for sensor • Security considerations for sensor electronic system programming
networks networks

• Develop physical layouts or maps • Direct the design of embedded systems • Suitability and application of different • Plan end to end process from inception
reflecting connections among sensors, interconnections and interfaces programming languages for different to deployment of embedded systems or
networks and data collection or • Examine the architecture and operating purposes or contexts microcontrollers for use in hardware and
transmitting systems principles of data structures in embedded • Embedded firmware and software devices
• Design interfaces among embedded system interfacing engineering principles • Define hardware and software
systems, software and sensors • Create schematics and physical layouts of • Types, characteristics and operating communication and control requirements
• Identify the appropriate hardware devices integrated sensor networks and systems principles of binary and analogue input • Align embedded system development
and software programmes needed to • Evaluate the appropriate data capturing and output devices with best practices for coding, reuse and
capture and transmit desired information and transmitting technologies and tools • Hardware design tools, techniques and portability
• Operate a set of network management • Evaluate operating system functions hardware control programming • Introduce new and emerging coding
tools in embedded systems and/or sensor Skills • Range of software development and techniques or languages suitable for
• Calibrate embedded system devices or networks against user needs Application software configuration management tools embedded systems programming
data collection equipment to ensure • Oversee the modeling and testing of • Operating System coding techniques, • Review coding, testing and design criteria
Skills
connections are stable interconnections among devices and interfaces and hardware subsystems • Create technical manuscripts of
Application • Utilize simulation or modeling software to programs • Schematics, component data sheets and embedded software or firmware operation
model and test interconnections among • Establish environmental, capacity and electronic test equipment • Optimize embedded software systems in
devices and programs user acceptance conditions for the testing • Troubleshooting on embedded targets different application areas
• Implement user acceptance testing to test of the embedded system network design • System optimisation techniques for both • Solve problems using electronic circuits,
the embedded systems interfaces and/ • Verify the technical, operational and hardware and software performance control programs and software-hardware
or products business viability of the designed sensor • Sensor properties and their application to interface
• Implement embedded systems to the real networks electronic system programming
world context
• Tune the deployed system to ensure it
delivers the expected outcome
• Conduct troubleshooting of sensor Range of
network failures Understanding

Range of
Understanding

310 Philippine Skills Framework Software Development and Security 311

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Emerging Technology Synthesis Emerging Technology Synthesis

Monitor and integrate emerging technology trends and developments, structured data gathering for
the identification of new and emerging technological products, services and techniques. In addition, the FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
performance of cost-benefit analysis and evaluation of their relevance, viability, sustainability and potential Level

value add to the business. • Explore relevance • Determine the • Lead the • Develop an
of technologies or IT suitable sources and identification and emerging
processes in use and relevant sectors or evaluation of new technology strategy
under development industries to explore and emerging and blueprint
in other industry new technologies in technologies, • Harness new
sectors detail techniques and technologies and
• Conduct research on • Monitor the market models trends in molding
new technologies to keep abreast of • Decipher impact of business strategy
• Assess potential new technologies new and emerging • Decipher the
of emerging that will impact the technologies on impact of emerging
technologies to ICT market business operations technology on the
address challenges • Evaluate emerging • Experiment with ICT industry or field
or enhance technology against the integration of • Establish
FSC processes within the the existing new and emerging organizational
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 organization business needs and technology into the norms of evaluating
Level • Identify processes infrastructure in a existing business emerging
that will be nimble and iterative context technologies in a
FSC Code SDS-BPM1-3012-1.1 SDS-BPM1-4012-1.1 SDS-BPM1-5012-1.1 SDS-BPM1-6012-1.1 improved by the manner • Establish internal rapid, nimble and
application of • Review market processes and iterative manner
Conduct research Evaluate new and Establish internal Establish an emerging new and emerging research and guidelines to • Synthesize
and identify emerging technology structures and technology strategy technologies and validate the new facilitate the different emerging
approaches technologies research on and technologies
opportunities for and trends against processes to guide and spearhead Skills
new and emerging the organizational the exploration, organizational • Put forth against the evaluation of new and trends into
Application recommendations organizational technologies initiatives or
FSC Proficiency technology to needs and processes integration and norms to synthesize
Description support the business evaluation of new and leverage new or options of needs • Establish products that propel
technologies technologies and technology models • Provide organizational business growth
trends to propel that offer process recommendations need and selection • Establish alliances
business growth improvement with strong criteria for new to facilitate
rationale for the technologies emerging
outcome of the • Articulate technology
• Market scanning and • Current industry • Key sources of • Critical elements evaluation the business exploration across
research techniques and technology information on new of an emerging • Communicate with considerations and organizations
for emerging information sources technologies in technology external partners parameters relating • Build strategic
technology • Industry-accepted adjacent, competing blueprint to obtain and to the adoption of partnerships with
• Similar or relevant hardware and or relevant • Short and long- explore emerging new technologies organizations
industries software products industries term impact of technologies • Manage and suppliers to
• New technologies • Emerging trends • Risk analysis of the new and emerging collaborations with optimize access to
and IT products in technological new technologies, technologies external partners to new and emerging
and services in the products and and implications • Trends and gain access to and technology
market services in the IT on legal, ethical or developments in explore emerging • Create thought
• Typical business industry security dimensions adjacent industries technologies leadership
process flows • Cost-benefit of the business • Potential impact around emerging
Underpinning analysis and • Change and disruptions technologies and
Knowledge evaluation methods management and to process norms their impact
for assessing new implementation in the Infocomm
technologies considerations Technology (ICT)
• Business process relating to industry or field Contexts in which this skill may be applied includes, but is not limited to:
flows and introduction of new • Strategic • Overall business operations
• New IT products or services
interdependencies technologies partnership Range of
• Business priorities, and alliance • IT operations
Understanding • Marketing function
planning, value development
chain and key • Sales function
processes
• Current and future
impact analysis

Continue to next page

312 Philippine Skills Framework Software Development and Security 313

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Empathetic Design Empathetic Design

Apply and drive empathetic-centered design thinking to better understand users’ feelings and perceptions
towards products and services, as well as the emotional tone of creative design work. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Build understanding • Analyze qualitative • Build strategies to

of users’ data about end get users to connect
experiences of users’ motivations, with design and
products and behaviors, and creative work
services by cognitive and • Drive research
balancing the users’ attitudinal activities to
rationality and preferences understand users’
emotions • Review visuals motivations and
• Identify how users and design work experiences on
think and attempt to to ensure they using various
solve their problems evoke emotional products and
• Seek to understand connections with services
FSC the perspectives of users • Develop strategies
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 others • Validate design to permeate
Level • Create empathy hypotheses with empathy,
Skills maps to map users’ appropriate from product
FSC Code SDS-CRE1-3001-1.1 SDS-CRE1-4001-1.1 SDS-CRE1-5001-1.1 Application experience and stakeholder groups development
emotional states • Develop strategies to customer
Apply principles of Manage empathy- Enforce a culture of during the use to enhance management
empathetic design to centered design empathy throughout of products and stakeholders’ processes
examine how users processes to innovate the organization services understanding of • Evaluate the
think about products new solutions for by embedding an • Conduct users and their outcomes of
and services, and meeting users’ needs empathetic mind-set experiments to experience journeys empathetic design
attempt to solve their and preferences into organizational ascertain whether • Implement solutions for the
FSC Proficiency products can meet strategies to organization
problems and meet processes,
Description their needs from product the needs of users remove obstacles • Strategise
conceptualisation • Gather inputs to empathetic engagement with
and development from internal design or negative stakeholders to
to customer and external emotions from attain buy-in for
management stakeholders during user experience empathetic design
the design process solutions

• Process and • Process and • Principles and

principles of principles of theories of
Range of
empathetic design empathetic design empathetic design
Understanding
• Role of empathy in • Design research • Challenges of being
design methodologies empathetic
• Concept of • Role of empathy in • Design research
unarticulated needs design methodologies
in empathetic • Concept of product • Methods for
design and service design overcoming
• Importance of that goes beyond challenges in
emotion in design meeting users’ empathetic design
• Concept and functional needs • Concept of product
features of empathy • Challenges of and service design
maps empathetic design that goes beyond
• Concept of user • Concept of meeting users’
experience journeys emotional design functional needs
Underpinning • Ways to cultivate • Concept and • Methods to create
Knowledge curiosity in features of empathy an emotional
empathetic design maps connection with
• Methods to make • Concept of user design
sense of data experience journeys • Methods to enhance
collected through • Methods and commercial returns
empathic design processes for of future products
tools enhancing total user • Linkage between
experience empathy and
creativity
• Strategies for
sensemaking
data collected
through empathic
design tools for
product and/or
service design

Continue to next page

314 Philippine Skills Framework Software Development and Security 315

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Enterprise Architecture Enterprise Architecture

Operationalize a business strategy on the planning and development of business structures and models to
facilitate the evolution of a business to its desired future state. This involves the review and prioritization FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 2 LEVEL 4 LEVEL 5 LEVEL 6
of market trends, evaluation of alternative strategies, as well as the strategic evaluation and utilization of Level

enterprise capability and technology to support business requirements. • Identify market • Evaluate market • Anticipate industry
trends, alternative trends in the developments
strategies and industry or and project future
their potential adjacent industries, trends and needs
implications on including evolving of key customers or
the business customer needs stakeholders
architecture and competitor • Establish an
• Identify gaps offerings effective and
between the current • Analyze gaps sustainable strategy
and target business between current for the business
architectures and target business • Evaluate the
• Translate architectures viability of the
the business • Develop a business organization’s
FSC architecture case for a new or architecture
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 blueprint into enhanced enterprise against current and
Level focused action strategy projected market
plans • Recommend a trends and
FSC Code SDS-DAR1-4005-1.1 SDS-DAR1-5005-1.1 SDS-DAR1-6005-1.1 • Determine best-fit framework, • alternative
objectives, processes and strategies
Articulate impact Design business Envision and lead dependencies, structures to • Formulate vision for
of trends and architecture blueprint the development resources, timelines, support the how new business
alternative strategies and frameworks to of a future- metrics costs and transition toward strategy can fulfill
risks associated target architecture stakeholder needs
on enterprise achieve the desired ready enterprise Skills
architecture, and future state, and architecture, and with the proposed • Develop and and priorities
FSC Proficiency Application plans and initiatives refine business • Project and weigh
develop action attain enterprise strategically manage
Description plans to support resources to facilitate resources and • Assess adequacy architecture current or future
the transition to the the transition capabilities to sustain of resources, blueprints based costs and value
desired future state the evolution of the technology and on feedback from added by new
business capabilities critical stakeholders business initiatives
available to • Spearhead • Determine
support business processes for the enterprise
• Fundamental • Elements of • Business strategy requirements architecture architecture and
concepts of an enterprise formulation and compliance, structures required
an enterprise structure including planning exceptions, to drive the
architecture capabilities, • Best practices and vitality and business strategy
• Industry trends and governance methodologies communications • Define architecture
alternative business structure and in enterprise • Drive processes metrics to guide
strategies business processes architecture to supplement monitoring of the
• Principles and • Gap analysis development organization enterprise life cycle
techniques in • Business case • SWOT analysis resources and • Utilize current
project planning creation for business technology to and projected
and management • Components of transformation support the resources to support
• Best practices of an enterprise initiatives business strategy future business
Underpinning • Evaluate business architecture and
implementing architecture • Enterprise
Knowledge business unit action blueprint architecture metrics outcomes and ROI of strategy
plans • Techniques for • Sustainability enterprise strategy
blueprint design assessment
and development of enterprise
• Business architecture
Range of
architecture • Strategic resource
Understanding
modeling management
techniques
• Return on
Investment (ROI)
analysis

Continue to next page

316 Philippine Skills Framework Software Development and Security 317

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Immersive Design Industry Knowledge, Research and Analysis

Define the creative vision and techniques for creative immersive experiences and conceive content designs to Research industry trends, evaluate their impact, apply findings for improvement, and drive identification of new
be delivered through the use of immersive media. trends for future implications.

FSC FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level Level

FSC Code SDS-CON1-4001-1.1 SDS-CON1-5001-1.1 FSC Code SDS-IDE1-3001-1.1 SDS-IDE1-4001-1.1 SDS-IDE1-5001-1.1 SDS-IDE1-6001-1.1

Develop the design of immersive Envision the design of immersive Conduct research and Evaluate research findings Apply research Drive research and
elements to enhance user content and experiences to be interpret research findings and trends for implications findings and trends for identification of emerging
FSC Proficiency
experiences through the content realized through the content and trends within the to the industry and improvements to the trends for implications
Description FSC Proficiency
industry organization’s product industry and organization’s to the industry and
Description and/or service offerings product and/or service organization
offerings
• Storyboarding and scene layouts • Principles and techniques of
• Principles of interaction design creative storytelling
• Principles of immersive media • Principles of immersive • Sources of information • Current products and/or • Principles and • National agenda,
including virtual reality, storytelling • Types of data collection service offerings across applications of research strategic direction and
augmented reality, mixed reality • Principles of human centric design methods the organization findings plans for the industry
and panoramic video • Content best suited for types of • Market research • Contemporary issues and • Methods to integrate • Emerging trends in the
• Fundamentals of immersive video, immersive media including virtual principles and practices trends in the industry research findings industry
sound and visual effects reality, augmented reality, mixed • Methods of interpreting • Updates to legal and and trends into the • Organizational research
• Visualization of immersive scenes reality and panoramic video data policy frameworks within organization’s product needs
Underpinning
and shots • Features and limitations of Underpinning • Research findings and the industry and/or service offerings • Types of market
Knowledge • Visual and audio techniques to immersive video, sound and visual Knowledge trend interpretations • New developments within • Organisation’s strategy research relevant to
direct the flow of the narrative for effects within the industry the industry locally and and objectives business planning
immersive content • Visualization of immersive worlds, • Knowledge of the globally • Objectives of business
• Technologies used in immersive settings and scenes industry landscape and • Principles and practices plans
content creation • Visual styles and techniques used ecosystems of knowledge and
• Platforms and hardware for to create immersive experiences • Basic industry technical evidence-based research
immersive content distribution • Emerging technologies for terminology
immersive content distribution

• Conduct primary and • Conduct environmental • Integrate research • Provide strategic

• Analyze scripts and creative • Define desired immersive secondary research to scans to keep abreast findings and trends for direction to research for
visions of productions to interpret experiences for audiences in gather required data of latest industry improvements to the assessment of emerging
nature of immersive experiences alignment with the creative vision • Identify current and developments and trends industry needs and trends within
to be realized through the content of the immersive content emerging trends within • Evaluate research • Develop the industry
• Develop demonstrations, proofs- • Guide the development of scripts the industry findings to identify recommendations to • Determine emerging
of-concept and prototypes for and narratives to drive the • Interpret current research current issues impacting address industry issues trends
creating immersive content creation of immersive content findings and trends within the industry based on research and • Set direction and
• Select immersive styles and • Review demonstrations, proofs- the industry • Implement knowledge- domain knowledge standards for adoption
techniques to be adopted for of-concept and prototypes • Draw preliminary links and evidence-based • Anticipate industry of best practices to
achieving the creative vision of to select new technology or between research models and methods to issues to address gaps meet emerging needs
productions equipment for creating immersive findings and identifying develop and improve in the organization’s • Incorporate research
• Visualize the immersive content
Skills
opportunities and/or products and/or service product and/or service findings and trends into
environment based on scripts and • Ideate the design of the immersive Application insights offerings across the offerings based on strategy development
Skills
storyboards content to achieve the desired • Deepen industry organization research findings and and business planning
• Determine positioning of audience experience knowledge effectively • Apply techniques for trends • Formulate critical
Application content elements to direct the • Guide the use of innovative through independent conducting evidence- knowledge for
audience’s attention towards immersive styles and techniques research based research application in the
specific elements and further the to enhance the desired • Assess industry industry
immersive narrative experiences and creative visions knowledge and research
• Conceive the design of effects to of the content findings to determine
create immersive experiences for • Ideate visual manipulation their implications on and
the audience techniques to create immersive application to relevant
• Conceive the design of experiences for audiences work
mechanisms and cues to enable • Define the degree of freedom of
audience interaction with interaction with the immersive
immersive content content
• Define new ways of interaction Range of
with immersive content Understanding

Range of
Understanding

318 Philippine Skills Framework Software Development and Security 319

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Infocomm Security and Data Privacy Infrastructure Deployment

Develop awareness of various risks related to Infocomm Technology (IT), information security and data privacy. Set up, deploy and decommission infrastructure components and associated equipment in accordance to a
set plan and established safety and/or quality procedures. This includes the assessment and preparation of
appropriate site locations, infrastructure, the development of an installation plan, layout at the site, the testing
of on-site systems, infrastructure components, equipment and the correction of issues and/or malfunctions.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

FSC Code SDS-DDM1-3002-1.1 SDS-DDM1-4002-1.1 SDS-DDM1-5002-1.1

FSC
Identify the various Assess various risks Establish policies and
risks related to related to Infocomm procedures to address Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Infocomm Technology Technology (IT), Infocomm Technology Level
FSC Proficiency (IT), information information security (IT), security and data
Description security and data and data privacy and privacy risks FSC Code SDS-DIM1-1010-1.1 SDS-DIM1-2010-1.1 SDS-DIM1-3010-1.1 SDS-DIM1-4010-1.1
privacy recommend actions to
address these risks Set up and remove Deploy, deactivate Detail an Lead large-scale
basic infrastructure and decommission infrastructure installation
and associated infrastructure installation and projects, involving
• Concepts of IT security • IT governance • Organisation’s equipment, and run components, verify testing plan for deployment,
and data privacy frameworks strategies and FSC Proficiency basic tests on the performance through suitable site decommissioning
• Linkages between IT • Information objectives Description on-site systems, installation tests, locations, resolving and coordination of
risks and controls management systems • Information infrastructure and resolve basic infrastructure multiple hardware
• Objectives of general and processes management systems components and infrastructure malfunctions where and software
and application • Global Technology and processes equipment deployment issues required deployment plans
controls Audit Guide (GTAG) • Strategic implications
• Organisation’s data • Organisation’s of IT on the
protection policies IT, information organization’s • Basic infrastructure • Process for site • Site identification • Industry quality
and frameworks security and data strategies and to components preparation criteria and performance
Underpinning • Proper set up • Capacity and • Risks and standards in
• IT, information privacy policies and gain a competitive
Knowledge security and data procedures advantage and removal of performance tests potential impact infrastructure
privacy threats • IT risks, security infrastructure for on-site systems associated with deployment
• Areas prone to IT, and data privacy components and • Impact analysis of on-site systems • New hardware or
information security procedures and equipment new infrastructure and infrastructure software releases
and data privacy policies • Safety standards in deployment or components and their potential
threats • Emerging trends and usage and handling removal • Elements of an relevance to the
• Best practices to developments in IT of infrastructure • Safety and quality installation plan business
safeguard against risks, security and components and standards and site layout • Hardware and
threats data privacy equipment • Installation tests • Range of software lifecycle
• Simple tests for on infrastructure installation tests planning, and
on-site systems and components and techniques impact on
• Identify potential risks • Review sufficiency • Evaluate the equipment • Diagnostic tools • Steps to align deployment and
and threats associated of control testing effectiveness of • Indicators of for infrastructure- a software decommissioning
with IT systems, performed and IT governance performance related problems system with its schedules
information security evidence collected to frameworks in or suitability of environment • Interactions
and data privacy support the findings supporting the infrastructure • Technical solutions among various
• Identify and conduct • Assess the organization’s components or techniques infrastructure
testing of IT general effectiveness of strategies and • Potential problems to resolve components and
Underpinning
controls the IT governance objectives or red flags in infrastructure systems
Knowledge infrastructure / equipment • Impact of
• Identify tasks with frameworks • Determine the
conflict of interest that • Assess the adequacy effectiveness of IT deployment and malfunctions infrastructure
need to be segregated and timeliness of risks, security and decommissioning component
• Review organization significant risk items data privacy policies • Basic additions, changes
Skills structure to highlight being escalated to and procedures troubleshooting or removals to
Application weaknesses senior management • Develop policies procedures for the organization
and procedures infrastructure infrastructure and
in alignment with component operations
current practices and malfunctions • Types of middleware
legislations products or
• Communicate to the conversion tools
board and senior for software
management the deployment
assessments of the • Elements and
IT risks, security and functioning of
data privacy policies automated software
and procedures deployment
• Scripting and
programming
languages
Range of
Understanding
Continue to next page

320 Philippine Skills Framework Software Development and Security 321

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Infrastructure Deployment Infrastructure Design

Establish design policies and principles covering elements of connectivity, capacity, security, access, interfacing
FSC as well as the translation of that into the specifications, outline and design of IT infrastructure within the
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level organization, in order to support the business requirements.
• Set up basic • Prepare the site • Identify site • Make decision on
infrastructure location in ensuring locations and the the installation and
and associated that necessary infrastructure that decommissioning
equipment in infrastructure is in would be required to of infrastructure
accordance to place serve the business components, in
safety and quality • Test on-site requirements line with business
standards systems’ • Assess potential priorities, user
• Run basic tests for performance and risk, infrastructure needs, and
on-site systems capacity to support redundancy of infrastructure
and equipment, requirements systems and lifecycles
to ensure proper • Conduct basic utilities at the site • Manage a broad
functioning impact analysis of against safety view of the
FSC
• Identify problems new infrastructure and performance interconnections Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
and issues at the deployment or standards and Level
site location, or removal • Draft a detailed interdependencies
non-compliance • Deploy and infrastructure among FSC Code SDS-DAR1-3006-1.1 SDS-DAR1-4006-1.1 SDS-DAR1-5006-1.1
with safety decommission installation plan and infrastructure
standards infrastructure layout at the site, components Translate a broader Define and Project infrastructure
• Perform basic components including suitable • Determine the infrastructure deliver technical requirements
checks and detect and associated infrastructure critical features and blueprint and conceptual and define IT
problems with equipment in components to performance levels into technical visualization of infrastructure
infrastructure accordance to a set support operations of infrastructure FSC Proficiency specifications IT infrastructure design policies and
components plan and safety and • Deploy and components Description and develop components and principles, evaluating
• Correct commonly- quality procedures decommission required to support prototypes for features the viability and
encountered errors • Perform simple software business needs simple infrastructure managing the impact
in infrastructure deactivation of operating systems • Lead large-scale components of design options
deployment and system components, according to broad installation
decommissioning if required organizational projects, involving
• Report any • Conduct direction and the integration and • Components of IT • Design policies • Techniques to
complex issues installation tests guidelines coordination of infrastructure and principles for project future
Skills • Technology various elements organization needs
or malfunctions on infrastructure • Develop a multiple hardware
Application observed with components comprehensive and software and protocols of IT infrastructure • Bi-directional
infrastructure to check for testing plan to deployment plans appropriate for design business
components performance assess stability, • Identify appropriate a given business • Implications impact analysis,
and equipment, • Document suitability and middleware environment of internal particularly in
escalating where malfunctions in performance of on- products or code • Design specification and external relation to IT
required infrastructure site infrastructure conversion tools process and requirements on infrastructure
• Remove basic components, and and systems to facilitate techniques parameters of • Current industry-
infrastructure their corrections • Adapt a software infrastructure • Prototyping tools infrastructure accepted protocols
and associated deployed system to its site deployment and techniques components and policies for
equipment in • Resolve simple environment • Develop scripts • Architectural networks, storage,
accordance to to semi-complex • Identify potential or programs to blueprint design servers, hardware
safety and quality problems in causes and triggers facilitate effective • Industry standards and software
Underpinning
standards infrastructure of malfunctions and efficient and best practices products
Knowledge for determining • Architectural and
components in infrastructure software or
and associated components operating system layouts and conceptual design
equipment using • Implement deployment connectivity of principles for
appropriate tools solutions to correct • Develop reliable, infrastructure various components
infrastructure- and sustainable • Resource of IT infrastructure
related problems solutions assessment and • Effective resource
or equipment for complex evaluation management
malfunctions infrastructure- • Techniques to including
related deployment estimate business technology,
errors or problems performance from manpower, and
• Verify functioning infrastructure financial capabilities
of infrastructure or design and • Strategies for
system components specifications infrastructure
in both standalone implementation
and integrated
environments
Continue to next page

Types of networks may include but are not limited to:

• LAN network (e.g., SOHO network, WLAN)
• Radio network
Range of
• Telecommunications network
Understanding • Next generation network (NGN)
• Wide area network (WAN)

322 Philippine Skills Framework Software Development and Security 323

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Infrastructure Design Infrastructure Strategy

Develop a robust strategy and plan for defining and managing a future-ready IT infrastructure, optimizing
FSC its capacity, availability and synchronization to enable an organization’s business operations. This involves
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level evaluating infrastructure models and options for infrastructure components, managing infrastructure
• Assist as part of • Analyze • Project current and investments and facilitating the transformation toward the desired future infrastructure model.
a design team to organization future infrastructure
specify and outline requirements to requirements
parts of larger determine the based on business
infrastructure infrastructure direction and
components and parameters and priorities
systems policies needed to • Establish IT
• Translate a broader support them infrastructure
infrastructure • Assess various design policies
design or blueprint infrastructure and principles, in
into technical models and alignment with
specifications and deployment options business needs
details for suitability to • Evaluate a range
• Apply well- business operating of existing, new FSC
defined design context and emerging Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
policy guidelines • Define various key infrastructure Level
and parameters components and models and
to draft design features of the deployment options FSC Code SDS-SPI1-4001-1.1 SDS-SPI1-5001-1.1 SDS-SPI1-6001-1.1
specifications of IT infrastructure, • Articulate business
infrastructure based on customer impact of design Support the Develop a robust Establish a future-
components that and compatibility options for critical development of and infrastructure ready infrastructure
address usage, requirements infrastructure implement a strategic plan and model strategy,
performance • Outline overall components IT infrastructure that is aligned and spearheading
and security architectures, and manage FSC Proficiency plan, overseeing adaptable to internal infrastructure change
requirements topologies, the associated Description and synchronizing business priorities and transformation
• Produce new databases implications and the performance and external trends to the desired future
and innovative and design risks of infrastructure state.
prototypes documentation of IT • Create culture of elements
Skills
for simple infrastructure experimentation
Application infrastructure • Deliver technical and innovation
components and conceptual in infrastructure • Key elements and • Market trends in • Infrastructure
• Refine design visualization of prototype components of IT infrastructure, strategy
specifications and infrastructure development infrastructure technology development
prototypes based components • Define hypotheses • Current development and • Impact of
on inputs from for approval by to guide the infrastructure, various options technological
internal / external stakeholders experimental system for managing disruptors on
stakeholders • Develop prototypes design of an functionality a business’ infrastructure
or blueprints of effective enterprise • Industry standards infrastructure strategy and
complex / large infrastructure and expected through performance
infrastructure • Review IT performance of IT outsourcing, cloud • Business impact
components infrastructure infrastructure or virtualisation of infrastructure
• Evaluate designs to ensure • Infrastructure • Principles of options, models or
infrastructure they balance component technological changes
designs and the functional, security performance disruption • Evolution of critical
likely performance and service quality management and • Impact of technology trends,
based on expected requirements measurement automation on and potential
business needs, • Develop logical • Infrastructure infrastructure impact on business
usage and or conceptual plan design and requirements and infrastructure
traffic volume infrastructure
Underpinning
requirements parameters decisions
designs as a Knowledge • Service Level • Features and • New and emerging
preface to physical Agreements (SLA) capabilities of capabilities
blueprints and impact of infrastructure of various
• Approve IT infrastructure components and infrastructure
infrastructure capability elements components and
physical designs for • Types of • Infrastructure elements
implementation technological capacity planning • Pros and cons
disruptors and maximization of various
techniques infrastructure
Various kinds of infrastructure models may include but are not limited to: • Interactions and models
• Telecommunications models interdependencies • Strategy road-
Range of • Platform systems models among mapping techniques
Understanding • Virtualisation models infrastructure • Techniques to
• Broadband models components project future
costs and benefits
of infrastructure
investments

Continue to next page

324 Philippine Skills Framework Software Development and Security 325

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Infrastructure Strategy Infrastructure Support

Provide services to end users by systematically identifying, classifying and troubleshooting technical issues and
FSC incidents that disrupt and impact their day-to-day business activities, within a specified timeframe. This also
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level includes implementing an end-to-end problem management process to analyze underlying problems, advising
• Articulate the • Evaluate • Make key on infrastructure related upgrades and improvements and developing user guides and training materials.
impact of current infrastructure gaps infrastructure
state of operations and the required decisions for the
and challenges transformation to business, based
on the desired IT address them on a synthesis
infrastructure • Develop a business of external
• Establish processes case for various environment,
or mechanisms to infrastructure internal priorities
ensure proper set models and and related areas
up of infrastructure deployment options within the broad IT
components • Anticipate how architecture
• Benchmark current an organization’s • Determine a
quality and capacity infrastructure will fit-for-purpose
of IT infrastructure evolve over time infrastructure FSC
against industry with technological strategy for the Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
standards, IT trends and business Level
blueprint for developments • Develop a long-
performance • Drive processes to term roadmap to FSC Code SDS-OUS1-1007-1.1 SDS-OUS1-2007-1.1 SDS-OUS1-3007-1.1 SDS-OUS1-4007-1.1
and expected enable adaptation future-proof the
organization of infrastructure to organization’s Follow a fixed set of Analyze issues Diagnose, Develop plans and
requirements changing market infrastructure procedures to execute or incidents troubleshoot and retain accountability
• Monitor capacity priorities, strategies • Evaluate the basic infrastructure encountered by provide end-to- for maximizing
and performance and technology viability of new administration and users and conduct end management service quality, speed
indicators on an • Develop plans and emerging support troubleshooting, and of infrastructure and availability
ongoing basis, for infrastructure infrastructure FSC Proficiency roll out upgrades disruptions or in infrastructure
and put forth capacity models for the
Description technical issues administration and
recommendations enhancement business encountered by support activities
to refine plan if to support the • Determine the users, and plan
needed infrastructure most suitable infrastructure
• Identify technical strategy infrastructure upgrade activities
requirements • Propose resourcing model/s for the
required to support models to support organization
IT infrastructure the infrastructure • Evaluate impact • Basic infrastructure • Basic infrastructure • Diagnostic tools • Resource
Skills
• Draft infrastructure for critical and non- of evolving administration configuration and and processes to requirements and
Application plan including critical business needs, operating techniques administration identify technical management for
hardware, areas environment • Commonly- techniques issues or disruptions infrastructure
software, general • Define the coverage, and emerging encountered • General types of in network support activities
infrastructure interface and market trends technical issues or technical issues or infrastructure • Techniques and
aspects and their topology of on infrastructure problems problems • Infrastructure processes to
specifications infrastructure requirements • Basic • Basic and network investigate causes
• Maintain oversight elements and their • Align IT troubleshooting troubleshooting configuration and impact of
of changes and components infrastructure steps for tools and techniques disruptions
updates to IT • Synchronise investments infrastructure techniques for • Troubleshooting • Solution
infrastructure infrastructure with the relative problems infrastructure techniques for development
capabilities and components to importance of technical issues and infrastructure techniques and
highlight impact on ensure stability, business lines, Underpinning problems technical issues and processes for
SLAs reliability and products and Knowledge • Interpretation problems technical issues
efficiency services they of infrastructure • Potential benefits • Cost-benefit
support upgrade plan and impact of analysis of
• Endorse resourcing infrastructure infrastructure
models to drive upgrades upgrades and
the infrastructure • Sources of changes
strategy, in ensuring information • Critical user
business viability and content for information
and sustainability user guides and in relation to
• Establish materials infrastructure
sustainable • Types of system administration
and repeatable tests and their
processes to purpose
facilitate ease
of infrastructure
transformation Continue to next page
and adaptation to
changing internal
and external
environments

Range of
Understanding

326 Philippine Skills Framework Software Development and Security 327

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Infrastructure Support Innovation Management

Manage organization’s ability to respond to internal and external opportunities by using creativity to introduce
FSC new ideas, processes and products.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Identify technical • Analyze incidents • Diagnose • Retain

issues and problems or technical underlying technical accountability
in a timely and issues that impact problems or issues for ensuring best
accurate manner infrastructure causing incidents possible levels
• Record incidents operations and disruptions in of infrastructure
according to • Conduct infrastructure and support service
standard protocols troubleshooting for network operations quality and
and incident infrastructure and • Implement problem availability
management network-problems management • Investigate highly
frameworks of low to mid-level procedures to complex technical FSC
• Classify incidents complexity resolve root causes issues or disruptions
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
and requests • Apply operational of infrastructure- in infrastructure or
Level
according to procedures from related incidents network operations
predetermined developed user • Provide end-to- • Establish
categories guides to respond end management robust problem
FSC Code SDS-BDS1-3001-1.1 SDS-BDS1-4001-1.1 SDS-BDS1-5001-1.1 SDS-BDS1-6001-1.1
• Conduct basic to ad-hoc user of technical issues management
Analyze work Create opportunities Establish systems Foster a culture
troubleshooting requests and problems process to restore
systems and to enhance to support of innovation in
for commonly- • Resolve technical encountered by smooth operations
processes to propose innovation innovation within the the organization
encountered issues or problems users, within an of IT infrastructure
ideas and support the capabilities within organization to encourage
infrastructure and for end users agreed timeframe with minimal FSC Proficiency
implementation of the functional area continuous
network-problems within a defined • Perform resolution time and Description innovation initiatives improvement
• Follow a fixed set turnaround time infrastructure impact of incidents
within the functional
of procedures and • Execute routine configuration and on business
area
instructions to tasks related to support activities operations
execute simple, the administration, at a higher level • Develop effective
routine tasks related configuration of difficulty or and sustainable
• Concepts and • Methods to generate • Components • Organisation’s
to infrastructure and support of complexity solutions to address
conditions for and translate of innovation vision, mission and
Skills administration and infrastructure, in • Develop an action technical problems
innovation innovative ideas frameworks values
Application support line with broad plan and timeline or issues
• Types of possible into workable • Types of • Methods to
• Follow well-defined guidelines for infrastructure • Establish processes
operational barriers concepts within organizational organizational
instructions and • Apply guidelines upgrade activities and manage
to innovation functional area innovation innovativeness and
procedures from an and processes from • Propose ideas resources to
• Steps in innovation • Techniques strategies idea creation
action plan to carry an action plan to for infrastructure enable execution
process of innovative • Types of broad • Methods to
out basic activities carry out tasks and related upgrades of infrastructure
• Behaviors that communication practical and establish an
supporting network activities outlined and improvements administrative and
support innovation • Types of facilitation operational issues innovation culture
upgrade in infrastructure based on current support activities
• Work systems, methods to that determine • Methods to
upgrade plan and future user • Evaluate costs
processes and encourage innovation evaluate innovation
• Identify warning needs and benefits of
procedures innovation feasibility frameworks and
indicators or • Test infrastructure proposed ideas
Underpinning • Collaboration and • Workflows of • Methods to systems
significant systems in advance for infrastructure-
Knowledge communication business functions manage systems • Impact of
declines in system to assess impact of related upgrades
methods • Approaches to and processes for external business
and network potential upgrades against current and
• Barriers to identify innovation different types of environment on
performance or updates on future business
innovation opportunities innovations innovation
following the roll performance level requirements
• Steps in pilot- • Techniques to • Components of • Industry best
out of upgrades or • Organize • Formulate a
testing and/ generate innovative innovation audits practices for
updates information for roadmap for
or prototyping ideas • Methods to innovation
the development infrastructure
innovation • Resources required identify innovation
of user guides and upgrades and
initiatives for implementation initiatives
training materials improvements
of innovation ideas • Business
for infrastructure • Develop user
environment issues
administration guides and training
and impact on
activities materials for
innovation
infrastructure
administration
activities Continue to next page

Types of networks may include but are not limited to:

• LAN network (e.g., SOHO network, WLAN)
• Radio network
Range of • Telecommunications network
Understanding • Next generation network (NGN)
• Wide area network (WAN)
• Cloud based network

328 Philippine Skills Framework Software Development and Security 329

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Innovation Management Interaction Design Practice

Develop digital and/or physical interactions across technology, products, space and services media to enhance
• Analyze existing • Develop innovative • Initiate cross- • Build a culture of relationships and engagement with users.
business function and growth industry innovation innovation within
ideas, processes and mind-set in the sharing strategies the organization
products department and platforms to encourage
• Identify needs • Facilitate • Establish systems to continuous
and opportunities discussions on support innovation improvement
for innovation innovation creation within the • Develop innovation
initiatives within to add value to organization frameworks that
the functional area operations and • Evaluate are in line with
• Collaborate with product offerings organizational the organization’s
involved parties to • Source shortlisted innovation vision, mission and
identify, discuss and technologies processes and values
develop effective to support procedures • Influence
ways of working development of new • Formulate processes development
FSC
• Conduct regular processes, products and structures to of innovation
reviews to and services enhance capability strategies aligned
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
identify areas • Promote innovation of the organization with long-term Level
for improvement knowledge to generate creative organizational
in facilitating sharing within the ideas for different objectives FSC Code SDS-TCR1-4003-1.1 SDS-TCR1-5003-1.1
innovation department purposes and • Transform
processes • Evaluate business different degrees of innovation practices Review the design of products and/ Promote the use of interaction
• Present ideas function workflows value • Inspire organization or interactive systems to ensure design and new technologies for the
FSC Proficiency
to relevant and performance • Lead activities and garner support appropriate interaction design development of design to improve
Description methods are applied to allow users to users’ experience
stakeholders for to identify to measure for innovative
Skills feedback to improve opportunities for performance of endeavors achieve their objectives
Application ideas and develop innovation and newly proposed • Incorporate
possible variations improvement or implemented innovation into • Concepts, principles and frameworks • Principles, theories and frameworks
• Assist in pilot • Make innovation leadership and for interaction design for interaction design
testing and/ recommendations initiatives against management • Methods and techniques used in • Latest techniques and best practices
or prototyping on innovation established activities interaction design in interaction design
to determine initiatives for benchmarks • Sustain innovative • Programming tools for human- • Upcoming trends on the interface
effectiveness implementation • Solicit feedback thinking and computer interface design and their types for interaction design
of innovation • Oversee the from stakeholders practices to functions • Issues affecting the design of
initiatives implementation on implemented support long-term • Interface types interactive systems
• Support of innovation innovation ideas organizational • Factors that influence user • Studies in perception and human-
implementation initiatives • Review pilot testing strategies experiences computer interaction (HCI) relevant to
• • Disciplines affecting the design of product interfaces
of innovation Measure the and/or prototyping Underpinning
initiatives in the effectiveness results to determine interactive systems • Upcoming trends in augmented
Knowledge • Studies in perception and human- reality (AR), virtual reality (VR) and
department of innovation feasibility of
initiatives innovation computer interactions (HCI) relevant mixed reality (MR) applications and
initiatives to product interfaces methodologies
• Filter and select • The human sensory system and its • Best practices in conventions,
suitable innovation relevance to interaction design affordances and usability within
initiatives • Fundamentals of augmented interaction design
• Explore the external reality (AR), virtual reality (VR) and • Semiotics for design
environment mixed reality (MR) applications and
for ideas and methodologies
opportunities for • Semiotics for design
innovation
• Review the appropriateness of • Lead the creation of interaction
different interaction design methods design concepts for specific problems
Range of to meet users’ requirements and contexts, using a range of
Understanding • Refine interaction design proof of creative design, envisioning and
concepts to professional levels for prototyping techniques
deployment • Drive the exploration of new
• Review the construction of interactions and develop strategies
wireframes, storyboards and other to leverage advantages of new
systemic structures that lay out technologies
interactions in the product to ensure • Develop frameworks for wireframes,
functionality storyboards and other systemic
Skills
• Evaluate the viability and feasibility structures that lay out interactions in
Application of new interaction designs the product
• Implement user acceptance testing • Guide different disciplinary teams to
(UAT) to test embedded systems experiment and prototype interaction
interfaces designs across digital and physical
• Develop various forms of human media
interactions to enhance engagement • Drive the development of interaction
with users design from conceptualisation to
delivery and review outcomes of
interaction design on users and the
organization

Range of
Understanding

330 Philippine Skills Framework Software Development and Security 331

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

IT Asset Management IT Asset Management

Manage, optimize and protect the organization’s IT assets. This includes the timely purchase, deployment,
categorisation, maintenance and phase out of IT assets within the organization in a way that optimizes business FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
value. Also includes development and implementation of procedures to guide the proper handling, usage and Level

storage of IT assets to limit potential business or legal risks. • Follow a formally- • Determine the • Anticipate the
approved type, quantity, and future IT asset
procurement timing of IT assets requirements of the
process to procure to be procured organization based
the required or supplemented on emerging trends
inventory stock and according to and evolving needs
software assets business needs • Define the
• Monitor levels of • Develop internal organization’s asset
assets regularly processes to track management plan
and identify sub- and categorize to optimize business
optimal levels assets and value and minimize
• Categorize assets inventory through risk
according to its lifecycle • Establish internal
FSC organization- • Develop well- policies for the
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 specific procedures defined plans management,
Level • Perform regular and instructions optimisation and
maintenance of to guide proper protection of the
assets according handling, storage organization’s
FSC Code SDS-OUS1-2008-1.1 SDS-OUS1-3008-1.1 SDS-OUS1-4008-1.1
to organizational and maintenance of assets in alignment
Procure and Determine the IT Integrate guidelines assets with business
categorize IT assets assets to be procured understanding • Phase out irrelevant • Monitor the priorities and
across different and guidelines for of future IT asset assets according deployment and industry standards
lifecycle stages, and proper handling, requirements and to the asset maintenance of • Set guidelines for
management plan assets in line with optimal asset and
FSC Proficiency
monitor IT asset storage and policy changes Skills
levels regularly maintenance, and to define an asset • Identify business or Service Level inventory levels, in
Description Application legal vulnerabilities Agreements (SLA) balancing changes
manage the phase-in management plan
and phase-out of IT that optimizes and inefficiencies • Determine optimal in forecasts,
assets business value and from existing assets time for the phase business needs and
minimize risk • Check that business in and phase out of costs
units comply with assets, to maximize • Develop
corporate policies value within legal procurement
• Asset reporting • Lifecycle stages and • Impact of emerging in the utilization of and security guidelines and
protocols management of IT trends on asset assets standards Standard Operating
• Asset request assets management • Forecast changes Procedures (SOP)
and procurement • Asset management • Elements of an in demand for and • Manage impact of
processes and tools and usage organization asset supply of various policy changes on
considerations • Impact of business management plan assets asset management
• Categorisation of needs on IT asset • Industry standards • Anticipate potential plan
assets at different requirements and best practices in business, legal or
points in its lifecycle • Techniques to asset management security risks that
• Proper asset forecast required and lifecycle assets may pose
handling, asset or inventory optimisation • Propose
maintenance and levels • Calculation of organization
Underpinning storage procedures • Industry best optimal asset guidelines to
• optimize and
Knowledge Types of business practices in asset inventory levels
and legal risks, handling, storage vis-a-vis business protect assets
vulnerabilities and and maintenance requirements and and intellectual
issues from assets • Practices in the forecasts property
• Corporate policies management of • Changes in legal and
for usage of assets licenses, certificates, security policies or
renewals and requirements
Range of
software intellectual
Understanding
property
• Potential business,
legal or security
risks from assets

Continue to next page

332 Philippine Skills Framework Software Development and Security 333

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

IT Governance IT Governance
Set and monitor IT infrastructure, information, digital services and associated technology. This involves
developing policies and practices to govern the organization’s approach toward handling and using IT FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
products and services in order to ensure conformance with regulations and accountability in decision making Level

in alignment with the business strategic plans and service standards. • Translate IT policies • Develop policies • Determine clear
and practices into and practices to strategic direction
practical action govern the handling to guide the
steps and operating and usage of IT development of
procedures for products and IT policies and
respective business services, in line with practices
units set guidelines and • Establish
• Monitor existing IT objectives objectives for the
infrastructure and • Project evolving organization’s
processes IT needs and IT governance
• Analyze feedback expectations of structure,
and requirements stakeholders considering
of internal • Anticipate impact evolving IT needs
FSC and external of changing needs of the business and
stakeholders with and demands on stakeholders
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
respect to IT policies internal policies and • Align the IT
Level
and processes practices governance
• Roll out policies • Review structures against
FSC Code SDS-RMG1-4006-1.1 SDS-RMG1-5006-1.1 SDS-RMG1-6006-1.1
and practices on IT effectiveness of emerging trends,
governance existing governance governance
Develop and Develop policies Establish the IT
• Implement ethical structure, policies models and service
implement standard and practices to governance strategy
guidelines, laws, and processes standards in the
operating procedures govern the handling and structure to
statutes and • Drive industry
based on IT policies and usage of IT guide policies and
regulations within implementation • Endorse proposed or
FSC Proficiency and practices, products and services practices, and
the organization of IT governance revised IT policies,
Description ensuring compliance and facilitate facilitate industry-
• Communicate structures practices, ensuring
with standards and communications with wide conversations Skills
updates, revisions, • Oversee roll out alignment with
regulations governing authorities around technology Application additions or of new or revised business priorities
governance and
changes to relevant policies and • Facilitate industry
standards
teams or employees practices, clarifying consensus around
• Implement checks complex queries technology and
• Appropriate • Procedures in IT • Emerging trends in
and periodically • Facilitate data ethics and
methodologies in policy setting IT governance
monitor the communication regulations
using or handling IT • Evolving IT needs • Strategic planning
utilization and between governing • Spearhead thought
infrastructure and expectations for governance
handling of IT authorities, leadership on
• Implementation • Implementation structures
products and internal or external ethical issues
steps for IT considerations • Best practices
services stakeholders, and relating to
governance for IT governance and principles
the IT organization information
structures structures in managing IT
• Educate internal technology and
• Data and privacy • Organisation’s governance
staff on ethical data usage
Underpinning laws and regulations perspective on • Industry wide
guidelines,
Knowledge • Relevant ethical fundamental IT developments and
laws, statutes
guidelines in the ICT or data ethical emerging issues in
and regulations
industry principles IT and data ethics
that govern use
• Legal or business • Wider implications
of information
implications of of ethical laws,
technology and data
ethical ambiguities policies and
• Clarify ethically
regulations in
questionable
the Infocomm
situations at various
Technology industry
stages of the data
or information life
Continue to next page cycle

Range of
Understanding

334 Philippine Skills Framework Software Development and Security 335

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

IT Standards IT Standards
Develop and review of standard operating procedures as well as service expectations for IT-related activities
and processes. This includes the provision of clear guidelines for the organization to carry out IT-related tasks FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 2 LEVEL 4 LEVEL 5 LEVEL 6
in a manner that is effective, efficient and consistent with the IT service standards and quality standards of the Level

organization. • Review current • Articulate • Evaluate impact of

practices of guidelines for evolving market
performing IT- the organization trends on service
related activities to carry out IT- expectations
against the related activities • Inspire
organization’s in alignment with enhancements
desired standards service and quality and redefine
and guidelines standards IT standards in
• Evaluate relevance • Make informed consideration
of global industry decisions on the of emerging
standards to the applicability of industry trends and
organization’s global industry requirements
internal standards standards to the • Approve new
FSC • Analyze gaps company’s context policies and policy
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 between current • Determine new IT updates to align
Level practices and user practices based IT processes with
and business IT on refinements the organization’s
requirements to organization’s desired standards
FSC Code SDS-GCO1-4001-1.1 SDS-GCO1-5001-1.1 SDS-GCO1-6001-1.1
• Propose revisions to service standards and priorities
Review current Set guidelines for Inspire enhancements IT service standards • Review revisions
practices of IT-related activities and redefine IT and protocols based to practices and
performing IT-related in alignment with standards, in line Skills on new directions, service protocols for
FSC Proficiency activities, and relevant service, with the evolving Application so as to enhance IT activities
efficiency and • Define content
Description propose revisions to quality and global landscape and their
service standards and industry standards impact on service effectiveness of IT for materials,
protocols expectations service delivery handbooks and
• Determine impact of manuals as well as
new protocols and key messages for
• Analysis of • Steps in the creation • Impact of consumer procedures on IT stakeholders, in
internal operating of service protocols demands and protocols capturing updates
procedures • Impact of revised trends on service • Maintain policy to IT standards
• Impact of changes IT standards on expectations updates and • Recommend
to IT protocols stakeholders or • Global industry revisions to new policies to
• Typical internal processes standards and best operating regulate updates
Underpinning documentation • Process of practices in similar procedures of operating
Knowledge and sources for IT stakeholder business areas • Conduct periodic procedures to users
standards engagement • Pros and cons of checks to ensure
to ensure changes or updates that day to day
understanding and to IT policies and IT activities and
compliance processes processes are
conducted in line
with internal best
practices
Continue to next page

Range of
Understanding

336 Philippine Skills Framework Software Development and Security 337

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

IT Strategy IT Strategy
Plan, develop and communicate effective inward- and outward-facing IT strategies, solutions and action plans,
driven by environment scanning and assessment of the business’ future needs and long-term strategic direction. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
This involves devising internal management strategies and models to support and sustain IT transformations Level

and alignment of IT investments and programmes with the strategy to optimize the business value from IT. • Identify issues • Align the IT • Establish a clear and
that the strategy organization’s forward-looking
planning process strategic plan vision for the IT
should address with the industry function
• Evaluate the environment • Evaluate industry
current internal and current trends, movements
and external organizational goals and development,
environment of • Support the creation and their
the organization and upgrade of the alignment with
to determine IT organization’s IT organization’s
possible gaps mission, vision, strategic direction
and improvement objectives and • Project the current
opportunities strategies and future internal
FSC • Analyze relevant • Define IT and external
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 information or transformation environment of
Level data to plan for IT initiatives that the IT organization
business strategies support the so as to assess
and internal process modernisation of opportunities and
FSC Code SDS-SPI1-4002-1.1 SDS-SPI1-5002-1.1 SDS-SPI1-6002-1.1
strategies the IT landscape by threats
Generate insights Create an IT strategy, Establish future • Conduct an initial the consolidation • Set strategic
to support strategic and develop vision and key assessment of of platforms, direction and
plans, systems and transformation priorities for the IT various IT business virtualisation or objectives
guidelines for IT, and initiatives to organization based process models or other state of the art that aligns IT
FSC Proficiency evaluate the potential meet business on a projection of internal process technologies organization
management • Evaluate and strategy with
Description costs and value of requirements industry trends and
new IT programmes and support the developments systems prioritize IT business goals
modernisation of the Skills • Document the improvement • Modernize the IT
IT landscape Application mission, vision, opportunities landscape and chart
objectives and against business future-focused
strategies of the IT needs and projected key transformation
• Objectives of an IT • Components of a • Strategic planning organization requirements initiatives
strategic plan IT strategic plan methodologies, • Propose small- • Develop and drive • Align business
• Concept of and parts of the processes and scale IT initiatives action plans for decisions on
sustainable business planning best practices, and or programmes the key changes or technology
competitive process relevant to supporting sources that can enhance new directions in IT investments to
advantage for the IT function or of information business value and strategy the organization’s
IT functions or business • Analysis and yield benefits • Establish a strategic priorities
organizations • Evaluation of planning • Conduct ROI business case for IT • Prioritize current
• IT business models current system approaches to and cost-benefit investments, based and potential IT
or internal IT functionality vis- IT organization analysis on current on potential impact programmes in
management a-vis the strategic requirements or potential IT on the business relation to current
process models, environment • Future needs, trends programmes • Drive new IT and future resources
and the process of • Feasibility and cost- and operating programmes and and benefits
evaluating their benefit analysis environments processes that yield
suitability to a given • Financial and non- • Business process sustainable benefits
Underpinning context financial factors analysis techniques and generate value
• for the organization
Knowledge Return on and considerations to identify and
Investment (ROI) when evaluating an evaluate strengths, • Evaluate impact
and cost-benefit IT programme weaknesses, of changes by
analysis techniques • Predictive modeling opportunities and reviewing IT
• Statistical and statistical threats business process
projection projection • Strategic and models and their
techniques to techniques competitive outcomes
measure potential factors for the IT
business value and organization
impact • Application of
Range of
business models,
Understanding
statistical
projections and
predictive modeling
in different contexts

Continue to next page

338 Philippine Skills Framework Software Development and Security 339

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Learning and Development Learning and Development

Manage employees’ learning and development activities to maximize employee potential and capabilities to
contribute to the organization. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 2 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Review organizational • Identify human resource • Develop a succession

strategies and business trends that may impact management strategy
plans that impact on on organizational in consultation with
the team’s competency performance the human resources
requirements • Implement identified function and other
• Select and use tools to changes to human relevant personnel to
review current skills of resource activities, facilitate succession
employees services and programmes planning
• Establish employees’ to support the • Identify critical roles
FSC learning priorities organization’s strategic and feeder positions to
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Support employees in and business goals provide opportunities to
drafting learning and • Establish performance groom successors
Level
development plans indicators and measures • Work with managers and
• Facilitate learning for the effectiveness identified successors to
FSC Code SDS-PDE1-4001-1.1 SDS-PDE1-5001-1.1 SDS-PDE1-6001-1.1
and development of human resource create and implement
opportunities to address activities, services development and
Support employees Drive employee Mentor successors, support
skills needs and programmes retention plans
to develop their developmental organizational learning
• Provide resources and designed to support the • Prioritize learning
skills and facilitate programmes in alignment and develop and engage
FSC Proficiency Skills
support for learning and organization’s strategic and development
learning opportunities to business needs employees to develop a
Description development and business goals programmes to support
and coaching junior strong organizational base Application • Establish clear • Review organization’s employees in the
management employees
learning outcomes and strategic and business development of their
timeframes plans to identify areas professional, technical
• Review learning impacting on human and managerial
• Legal and ethical • Legal and ethical • Legal and ethical
outcomes against resource activities, competencies
considerations relating considerations relating to considerations relating to
learning goals services and programmes • Guide senior managers
to identification of the broader development succession planning, and
• Facilitate involvement of to demonstrate
individual training and provision of human organizational learning
stakeholders to review independence and
requirements resource information and and development
human resource service responsibility for their
• Market trends and services • Organizational policies
effectiveness and clarify personal development
developments in • Links between and procedures relating
future expectations and • Provide engagement
relation to business human resource and to succession planning,
requirements strategies to improve
functions which may organizational strategies and organizational
• Communicate with organizational
aid in identifying new • Communication learning and
stakeholders to clarify performance
and emerging skill techniques and development
their needs relating
requirements channels relevant for • Relevant professional
to human resource
• Roles and accountability disseminating or industry codes of
activities, services and
for identifying • Facilitation and practice and standards
programmes
appropriate employee communication skills relating to learning and
skill requirements for working with development
• Methods of facilitation stakeholders in the • Implications and impact
of individual learning development of human on employees and the Range of
opportunities resource activities, organization arising from Understanding
• Instructional techniques services and programmes succession management
and methods for working • Models and methods processes, learning and
with team members to for evaluating the development processes,
increase performance effectiveness of human and engagement
Underpinning
• Relevant professional resource activities, activities
Knowledge or industry codes of services and programmes • Relationship between
practice and standards • Legal and ethical engagement and
• Communication considerations relating performance
techniques and to consultation and • Concepts and theories of
channels relevant communication succession planning and
for disseminating with organizational employee engagement
information regarding stakeholders • Market trends and
team activities, services • Relationship between developments in
and products strategies developed relation to succession
• Models and methods of at more senior levels management, employee
training needs analysis and the operational or engagement and learning
• Negotiation techniques functional requirements and development
for encouraging of other areas within an
employees to participate organization
in processes to improve
skills
• Implications and
impact of coaching and
mentoring activities
on the individuals
participating in the
process

Continue to next page

340 Philippine Skills Framework Software Development and Security 341

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Manpower Planning Manpower Planning

Estimate and fulfill manpower requirements to achieve business goals and targets.
FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Determine job • Review workforce • Gather data to

roles and positions execution plans forecast the demand
required needed to meet for headcount
• Identify skills project and/ and skills at the
needs related to job or functional organizational level
positions objectives • Review internal
• Develop job • Adapt mathematical education and
descriptions to models to conduct training programs
FSC
articulate role and statistical analyses to verify manpower
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 skill requirements of manpower supply against
Level • Assist in developing demand future demand
recruitment • Review productivity • Prepare
FSC Code SDS-BPM1-3013-1.1 SDS-BPM1-4013-1.1 SDS-BPM1-5013-1.1 strategies with the metrics of existing contingency plans
Human Resources residential to meet the turn
Facilitate recruitment Conduct project-level Formulate Skills department contractors (RCs) of economic and
of manpower to meet manpower forecasts organizational Application • Negotiate with and common technological
forecast requirements to bridge gaps manpower plans to residential contractors (CCs) change
between manpower bridge gaps between contractors (RCs) • Develop manpower circumstances
FSC Proficiency demand and supply, manpower demand and common forecast based • Initiate changes to
Description and facilitate the and supply based contractors (CCs) on on job roles and Human Resource
development on the current and manpower needs positions required activities, services,
of recruitment projected needs of and programs
strategies the organization • Guide key
stakeholders with
information on
• Elements of • Factors influencing • Organization’s how manpower
organization- future manpower products, policies, decisions assist in
approved job demand and processes achieving strategic
description • Techniques of • Types of links organizational goals
templates manpower modeling between manpower
• Organizational and • Parameters for plans and
project workflows accurate forecasting organizational
• Talent needs of the • Statistical analysis strategies Range of
organization techniques for • Types of workforce Understanding
• Job architecture reviewing the trends that impact
elements capacity and organizational
capability of performance
Underpinning existing workforce • Legal and ethical
Knowledge • Methods to identify considerations
elasticities of affecting manpower
substitution in policies
headcounts and • Types of Human
skills Resource policies
• Organisation’s and procedures
human resources • Models and methods
capabilities and for evaluating
people strategies the effectiveness
of manpower
forecasting and
planning

Continue to next page

342 Philippine Skills Framework Software Development and Security 343

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Market Research Market Research

Plan and conduct marketing and digital research and analysis to uncover market, customer and competitor
trends in order to extract useful business insights. This also includes the evaluation of marketing activity FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
effectiveness and development of ways to optimize marketing efforts. Level

• Conduct research to • Determine the types • Manage market • Define critical

support the analysis of data that are research and questions to be
of market trends required analytics activities addressed through
and developments • Identify sources to draw useful market research and
• Collate relevant to obtain market, business insights analytics
data on product competitor, • Determine • Develop new ways
performance customer optimal process to optimize digital
and marketing and product and channels to data
effectiveness from performance data collect data from • Present key
historical records • Develop questions customers, to business and
and various internal to gather data from maximize quality consumer
FSC or external sources customers or other and quantity of intelligence
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 • Gather data sources responses insights and
Level
on customer • Analyze market • Consider recommendations
preferences, trends and industry implications of data to senior
consumer trends developments, and collection and usage management
FSC Code SDS-SMA1-2003-1.1 SDS-SMA1-3003-1.1 SDS-SMA1-4003-1.1 SDS-SMA1-5003-1.1
and competitors their impact on on customers and • Calculate ROI,
• Measure consumer marketing activities privacy laws marketing
Conduct research Plan market, Direct market Define critical
behavior and • Analyze consumer • Establish attribution and
and gather data competitor and research and business questions,
business outcomes behavior and parameters and overall marketing
on customers customer research analytics activities establish new ways to
based on specific business outcomes protocol for effectiveness using
and competitors, activities and analyze and processes optimize digital data
indicators according to set data collection, business metrics
FSC Proficiency to support the trends and dynamics to optimize the and present insights
• Consolidate indicators integration and
Description analysis of product through information quantity and quality from marketing and
information • Analyze customer analysis
performance, market gathered of responses and digital research to
gathered through and competitor • Articulate business
trends and marketing business insights senior management
data collection dynamics through implications of
effectiveness
process information the insights and
• Maintain integrity gathered trends derived from
• Different marketing • Analytical tools and • Industry standards • New and emerging of data collected • Utilize forecasting analysis
channels methodologies and best practices in trends, techniques
in accordance to techniques to • Manage market
privacy laws interpret future research and
• Types of relevant • Value and purpose market research and and technologies
market, customer of different kinds of analysis in market research
• Conduct research to demands analytics activities
and competitor data market and digital • Types of variables and customer data
Skills support the analysis • Evaluate the to draw useful
• Types of variables data affecting future analytics Application of market trends effectiveness of business insights
affecting future • Variables affecting product demand • Principles of digital and developments marketing efforts • Determine
demand and sales product or service and sales data optimisation
• Collate relevant • optimal process
data on product and channels to
• Indicators of success demand • Competitor • Techniques for
performance collect data from
for marketing • Sources of market, insights and market measuring Return
and marketing customers, to
channels competitor, benchmarks on Investment (ROI)
effectiveness from maximize quality
• Data privacy customer and • Legal and business and marketing
historical records and quantity of
and legislative product or service implications of data attribution
and various internal responses
requirements under performance data collection and usage
the Personal Data • Consumer trends • Principles of direct
or external sources • Establish regular
Protection Act and sales tracking and database
• Gather data flow of data from
on customer customers for
(PDPA) systems and marketing
preferences, analysis
• Different marketing technologies • Industry standards
Underpinning channels • Demand forecasting and best practices in
consumer trends • Consider
and competitors implications of data
Knowledge • Types of relevant techniques market research and
market, customer • Statistical modeling analysis
• Measure consumer collection and usage
behavior and on customers and
and competitor data techniques • Types of variables
business outcomes privacy laws
• Types of variables • Indicators of affecting future
affecting future marketing product demand
based on specific • Establish
indicators parameters and
demand and sales effectiveness and sales
• Indicators of success • Competitor
• Consolidate protocol for
information data collection,
for marketing insights and market
gathered through integration and
channels benchmarks
data collection analysis
• Data privacy • Legal and business
and legislative implications of data
process • Articulate business
requirements under collection and usage
• Maintain integrity implications of
of data collected the insights and
the Personal Data • Principles of direct
in accordance to trends derived from
Protection Act and database
privacy laws analysis
(PDPA) marketing
• Fundamental
• Apply basic
quantitative
quantitative
analysis methods
analysis methods

Continue to next page

Range of
Understanding

344 Philippine Skills Framework Software Development and Security 345

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Market Trend Analysis Market Trend Analysis

Devise the framework, manage and conduct the situational analysis process to uncover market trends and
industry developments to identify new opportunities. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Conduct research • Analyze market • Identify market • Devise situational

and gather data to trends and industry trends and analysis
support the analysis developments developments frameworks to
of market trends • Analyze findings that may impact obtain information
and developments or report of market organizational regarding
• Collate relevant trends and industry marketing activities organization
market data from developments on • Analyze market and competitors’
historical records impact on business trends and competencies
and various internal strategies or developments to • Establish priorities
FSC and/or external business operations forecast emerging pertaining to types
sources strategies market needs and of analyses required
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Consolidate • Utilize forecasting develop appropriate in keeping up-to-
Level
information techniques to recommendations date with market
gathered through interpret future • Report findings and trends and industry
FSC Code SDS-SMA1-2004-1.1 SDS-SMA1-3004-1.1 SDS-SMA1-4004-1.1 SDS-SMA1-5004-1.1
data collection demands recommendations developments
processes • Prepare reports to to management in • Establish
Collect data by Analyze information Manage activities to Develop situational
• Maintain integrity of present findings accordance with procedures and
conducting research, on market trends carry out situational analysis frameworks Skills
data collected organizational guidelines for
support the analysis and industry analysis, develop to obtain market Application • Prepare graphical procedures conducting market
of market trends and developments, business proposals information and
representation of trend analyses
developments and interpret future for new opportunities prioritize analyses on
data patterns • Establish
prepare research potential demands and recommend latest market trends
FSC Proficiency • Prepare necessary research tools,
documentation and produce reports directions for
Description documentation methodologies or
to present findings production or
based on related tools for
adaptation of current
established research getting market
products or services
frameworks trends data
through inferences
• Establish criteria
from findings
of evaluation for
analyzing market
trends
• Sources of • Sources of • Situational analysis • Insights for
• Submit proposals
information for information for framework identification of
to management in
identification of identification of • Sources of market trends and
identifying new
market trends and market trends and information for developments
opportunities
developments developments identification of • Types of statistical
• Methods of • Methods of market trends and analysis and
displaying data displaying data developments forecasting
• Considerations in • Considerations in • Types of statistical techniques in Range of
displaying data displaying data analysis and analyzing market Understanding
• Methods of • Types of statistical forecasting trends and
interpreting data analysis and techniques in developments
forecasting analyzing market • Potential
techniques in trends and opportunities and
Underpinning
analyzing market developments threats
Knowledge trends and • Potential • Methods of
developments opportunities and evaluating business
• Methods of threats environment
evaluating business • Methods of • Methods of
environment evaluating business interpreting data
environment
• Methods of
displaying data
• Considerations in
displaying data
• Methods of
interpreting data

Continue to next page

346 Philippine Skills Framework Software Development and Security 347

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Narrative Design in Product Development Narrative Design in Product Development

Develop the flow of the content by designing narrative elements within product development and at the product
launch stages to create an engaging audience experience. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Research ideas for • Interpret creative • Create narrative • Define creative

narrative designs in briefs to understand blueprints briefs for the
products creative styles to and outlines content narratives
• Present research be adopted for by analyzing based on the
findings during narrative designs creative briefs and content concepts
narrative design • Incorporate culture understanding the and creative vision
discussions and accessibility creative vision and • Manage resource
through narrative concepts budgets and
designs into • Evaluate the timelines in
FSC products effectiveness of incorporating
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Create engaging the culture and narrative design in
narratives based accessibility products
Level
on profiles of elements that have • Ideate the inclusion
customers for each been incorporated of specific narrative
FSC Code SDS-DAR1-2007-1.1 SDS-DAR1-3007-1.1 SDS-DAR1-4007-1.1 SDS-DAR1-5007-1.1
product via various through narrative elements for
platforms designs into desirable impact
Research ideas Construct specific Design the blueprint Guide content
• Align narratives to products on products when
to support the narrative elements for the content narrative
ensure consistency • Determine narrative articulating the
design of impactful towards the narrative and lead development and
and congruence elements that create value of products
narrative elements development the development of refine narrative
with the objectives the desired impact • Communicate
FSC Proficiency in line with product of the overall the overall narrative based on product
Skills of communication on products production
Description considerations and content narrative in line with product considerations and
Application • Refine narratives • Review narrative and technical
product launch plans in line with product considerations and product launch plans
and dialogues in elements for constraints that may
considerations and product launch plans
accordance with creative impact and impact narrative
product launch plans
feedback from beta- desired alignment developments
testing and post- with the narrative • Provide technical
product launches blueprints guidance to refine
• Principles and • Principles and • Principles and • The creative vision
• Integrate narrative narratives based on
theories of theories of theories of of the content
elements to the creative vision
articulating articulating articulating • Resource
organize the and content concept
products through products through products through constraints in terms
narrative flow to
narrative designs narrative designs narrative designs of budgets and
ensure congruence
• Research methods • Principles and • Principles and timelines
with the overall
and techniques theories of theories of • Implications on
purpose of
• Elements of interaction designs interaction designs resources and time
communication
narrative design in • Development of • Impact of narrative in using different
• Liaise with creative
different types of storyboards in elements on types of interactive
teams as necessary
products relation to products products narrative structures
to ensure that
• Relevant theories • Techniques for • Relevant content
the narrative is
relating to the wider engaging customers regulations,
appropriate and fit
cultural impact through narratives social norms, and
for purpose
Underpinning of stories and • Implications on legislation
Knowledge how culture and resources and time
accessibility can in using different
be incorporated types of interactive Range of
into product narrative structures Understanding
development • Broad technical
• Linear and non- constraints
linear narrative applicable to
styles combining
• Impact of non- narratives with
linearity and interactivity in
interactivity on products
narrative structures,
styles, and customer
experience

Continue to next page

348 Philippine Skills Framework Software Development and Security 349

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Network Administration and Maintenance Network Administration and Maintenance

Monitor the network to provide for optimum levels of network performance and minimization of downtime.
This includes detection, isolation, recovery, and limitation of the impact of failures on the network as well as FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
provision of support to system users through ongoing maintenance information sharing and training. Level

• Maintain • Monitor network • Review network • Establish guidelines

updated log and performance and performance and and Standard
documentation highlight areas for determine areas Operating
of day-to-day further review to for improvement, Procedures (SOP)
levels of network optimize network to optimize and for network fault
performance performance align network detection and
• Follow detection • Identify the performance with recovery
or identification potential impact of business needs • Establish network
procedures to network faults and • Assess incidents maintenance
identify and isolate failures of network faults processes to ensure
network faults • Take appropriate or downtime to performance is
FSC • Resolve commonly action to isolate or direct recovery and stable and optimal
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 encountered limit network faults resolution efforts • Assess the
Level network faults and failures • Determine the readiness of
and failures using • Resolve network network updates network equipment
relevant network faults and failures and maintenance and capabilities
FSC Code SDS-OUS1-1009-1.1 SDS-OUS1-2009-1.1 SDS-OUS1-3009-1.1 SDS-OUS1-4009-1.1
maintenance tools, following broad information to be for emerging
in line with standard recovery principles rolled out software-defined
Document network Monitor network Review, optimize Assess network
performance levels, performance, and align network capabilities and set
fault recovery and procedures • Program basic rules infrastructure
and identify and investigate and performance with network rules to
procedures • Investigate into software- • Determine
isolate network faults resolve network faults business needs, support software-
• Perform tests the causes of defined networking appropriate network
to identify any unresolved faults (SDN) applications rules and desired
FSC Proficiency or downtime and program basic defined infrastructure
unresolved faults and propose • Monitor the behaviors to be
Description rules into Software- and optimize
Defined Networking performance
• Communicate solutions that can functioning and programmed in
relevant information address them performance of accordance with the
(SDN) applications in changing
and updates to be • Develop required SDN applications, requirements of the
environments Skills
communicated to communication controllers, and network
Application system users material for components • Develop dynamic,
• Processes • Assessment and • Impact of network • Industry best information sharing • Routenetwork’s automated SDN
in network analysis of network performance on practices in fault rules when required, programs to
performance performance business operations detection, isolation, to optimize network facilitate the rapid
tracking over a time • Different kinds of • Best practices and recovery in the performance configuration,
period network faults and in network context of network • Program management, and
• Standard processes failures administration and administration adjustments to optimization of
and techniques • Potential causes maintenance • Network resource network-wide network resources
for network and impact of • Priorities and and capability traffic flow to meet • Conduct more
fault detection, network faults or dependencies in requirements changing needs complex
identification, and downtime communication of to support programming
isolation • Network fault network updates or software-defined of rules for SDN
• Network detection, information infrastructure applications
maintenance tools identification, • Concept of network • Network • Direct overall
Underpinning network
and processes isolation, and virtualization virtualization
Knowledge • Communication limitation • Programming management and programming
channels for techniques languages for monitoring activities and
dissemination of • Fault resolution software-defined • Multi-tier performance
network updates or techniques for a applications networking • Redirect network’s
information range of different • Indicators • Range of network rules and program
network issues of software- rules and adjustments to
• Critical information defined network programming codes optimize network
in communication performance • SDN program performance in
of network updates development changing contexts
to users • The semantics of and environments
different networks
and network types
Types of networks may include but are not limited to:
• LAN network (e.g., SOHO network, WLAN)
Continue to next page • Radio network
Range of • Telecommunications network
Understanding • Next generation network (NGN)
• Wide area network (WAN)
• Cloud-based network

350 Philippine Skills Framework Software Development and Security 351

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Network Configuration Network Configuration

Configure network hardware and software components according to organizational guidelines and technical
requirements. This includes the implementation and configuration of multiple servers, network devices, and FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
network management tools as well as the management of user network access to ensure stable and reliable Level

network operations. • Carry out basic • Translate the • Determine the

configuration of organizational organization’s
servers and devices requirements network
in accordance to technical requirements and
with vendor and requirements priorities
organizational • Identify the • Develop a
specifications key network configuration
• Support user components to blueprint for
network access be configured to multiple servers
according to meet the technical and devices,
organizational requirements in accordance
specifications • Implement multiple with vendor and
• Use network servers and devices organisational
FSC management tools in line with the specifications
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 appropriately organization’s • Establish
Level • Report network network blueprint guidelines for user
status in accordance • Manage user network access in
FSC Code SDS-DIM1-2011-1.1 SDS-DIM1-3011-1.1 SDS-DIM1-4011-1.1 Skills with established network access in accordance with
Application protocols accordance with organizational
Perform basic Implement and Evaluate • Conduct basic tests organizational specifications
configuration of configure servers and organizational on the network guidelines and • Evaluate network
network components devices in line with network requirements to verify their specifications management
FSC Proficiency reliability and • Identify suitable tools to be used
and monitor user the network blueprint, and develop a
Description network access and manage user network configuration ability to meet network in accordance
network access blueprint organizational management tools with industry and
requirements to be used organizational
• Implement standards
• Basic techniques • Key network • Industry network procedures to • Design procedures
in network components – their standards ensure regular for regular network
configuration functions and • Blueprint network reporting, reporting and
• Basics of user interdependencies development administration, metrics or indicators
network access • Techniques in the techniques for and assessment of for assessing the
• Types and usage implementation networks and their stability reliability and
of network and configuration components and stability of the
management tools of servers, devices, connections network
• Elements of network and other network • Key considerations
testing components in user network
Underpinning Types of networks may include but are not limited to:
• Features of network access
Knowledge management tools • Pros, cons, and • LAN network (e.g., SOHO network, WLAN)
• • Radio network
Configuration of applicability Range of
network servers and of network • Telecommunications network
Understanding • Next generation network (NGN)
devices management tools
• Network access • Best practices in • Wide area network (WAN)
management network reporting
• Network tracking and assessment
and assessment
tools

Continue to next page

352 Philippine Skills Framework Software Development and Security 353

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Network Security Network Security

Design and configure network systems to ensure the integrity of network infrastructure through the use of
appropriate protection, detection, and response mechanisms. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Identify and • Identify threats to • Conduct research

analyze network network security and evaluate
security threats and • Analyze security organizational,
vulnerabilities risks regulatory, and
• Propose • Determine security policies
recommendations organizational used to benchmark
to management to assets that require acceptable network
address network protection security standards
security deficiencies • Create risk • Produce plans with
• Implement management plans security solution
FSC
perimeter security, to mitigate risks documentation for
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 network hardening • Define planning, future growth and
Level measures, and building, and security needs
authentication management • Design, implement,
FSC Code SDS-DIM1-3012-1.1 SDS-DIM1-4012-1.1 SDS-DIM1-5012-1.1 and user account phases for network and test guess
controls according security design access services
Install, configure, and Manage network Design and to identified • Develop security • Configure WLAN
FSC Proficiency test network security security throughout a implement wireless deficiencies and measures controller
Description network network security organizational for network authorization,
asset security components anchor, and internal
requirements • Design auditing and controllers
• Security • Infocomm • Configuration, • Design and conduct incident response • Design and
requirements of the Technology (ICT) verification, and testing to verify procedures configure
organization networks and their troubleshooting the key functions • Document security authentication
• Virtual Private configuration procedures relating and performance incidents of clients and
Network (VPN), • Types of to router operation measures of • Implement management frame
types, functions and network attacks, and routing and Skills network security configurations protection on clients
operation, issues, vulnerabilities, and virtual local area •
Application Debug network aligned with and controllers
bandwidth, and related weaknesses network (VLAN) security according incident response • Design, implement,
dynamic security of installed switching and to test results procedure design and test the
environment infrastructure inter-switching • Review logs and integration of the
• Configuration of • Types and components audit reports to wireless network
routers and switches techniques of • iDevice Operating record security with organizational
• Hardware and network security System (iOS) and incidents, network admission
software security measures Internet Protocol (IP) intrusions, and and control systems
products, features, • Network security networking models attempts • Evaluate and plan
and capabilities implementation risk • Intrusion Prevention secure wireless
• Network protocols management plans Systems (IPS) and
Underpinning connectivity
and operating and procedures Intrusion Detection services
Knowledge systems Systems (IDS) • Evaluate end-
• Security perimeters, security protection to-end security
functions, protocols, • Threat mitigation solutions to assess
standards, and data strategies how they integrate
encryption • Wireless Local with the planned
Area Networks wireless systems
(WLAN) regulations, • Configure and
standards and test the WLAN
certifications controllers for
• WLAN network wired and wireless
security technology, intrusion prevention
network topologies, and detection
architectures system security
and elements, protection
and networking
protocols

Range of
Continue to next page
Understanding

354 Philippine Skills Framework Software Development and Security 355

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Networking Organisational Analysis

Identifying, evaluating, and strategizing to seize new business opportunities to grow the organization’s Evaluate factors that can affect the organization’s performance as well as strategically assessing the
business operations. organization’s resources and potential for improvement.

FSC FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level Level

FSC Code SDS-BDE1-3004-1.1 SDS-BDE1-4004-1.1 SDS-BDE1-5004-1.1 FSC Code SDS-SPI1-4003-1.1 SDS-SPI1-5003-1.1 SDS-SPI1-6003-1.1

Identify and analyze Develop business plans Implementing strategies Manage, review, and evaluate Lead the conduct of functional Synergise organizational
business opportunities for new opportunities to capitalize on new systems and processes with a analysis and recommended analysis, reviewing and
FSC Proficiency view to enhancements. It also areas for enhancement in evaluating findings and
business opportunities
Description FSC Proficiency includes gathering feedback functional operations communicating findings to
Description and developing solutions relevant stakeholders as well as
to close gaps and make advising on improvements for
• Types of information • Value of business • Business environment improvements the organization
for market potential opportunities to the • Considerations for
analysis organization business opportunities
• Sources to gather • The linkage between • Legal, regulatory, • Different tiers of systems • Objectives of functional • Types of organisational
information for market business planning ethical, and socio- and processes within the strategies analysis
potential analysis and the organization’s cultural constraints organization • Own role in the conduct of a • Objectives of organisational
• Methods for analyzing strategic needs • Organisational business • Tools and methodologies to functional analysis analysis
market potential • Implications of skills related to review systems and processes • Types of organizational • Implications of organizational
Underpinning systems and processes analysis on the organization
Customer needs changes in business business opportunities
Knowledge analysis environments • Organisational business Underpinning • Organisational resource
• Methods of conducting • Criteria for evaluating viability of business Knowledge requirements
environmental scans business opportunities opportunities
• Stakeholders to
consider when
developing business
opportunities

• Identify reliable sources • Identify, and assess the • Evaluate local and • Manage systems and • Determine the need for • Determine the need for
of essential business viability of, business international business processes to meet functional analysis organizational analysis
information opportunities in opportunities for organizational guidelines and • Determine components of • Review and evaluate findings
• Extract information accordance with the viability policies and evaluate critical business to determine implications on
from sources to analyze organization’s strategic • Align new business • Review and evaluate systems functions of the organization the organization
market potential needs opportunities to and processes in accordance based on existing information • Communicate findings and
for viable areas for • Analyse business long-term commercial with organizational policies • Report findings and possible potential implications to
investment environments for business operations to identify areas for recommendations to relevant relevant stakeholders
• Conduct customer impact on business strategy improvement stakeholders for review and • Advise organizational
needs analysis to opportunities • Scan the environment • Develop and establish decision-making leaders on improvements
determine market • Analyse potential for new business solutions to gaps and areas to organizational structure,
demand profitability and opportunities and of improvement to further culture, and systems for
Skills • Conduct environmental sustainability of partnerships enhance organizational follow-up action
Application scans to identify business opportunities, • Assess the impact of systems and processes
internal and external in consultation with environmental shifts on • Adhere to the organizational
Skills
factors that impact relevant stakeholders business opportunities code of conduct, values,
Application
the achievement • Outline business plans • Review and refine and ethics when managing
of organizational based on analysis business plans to and reviewing systems
objectives findings prevent or mitigate and processes to ensure
• Identify and evaluate business risks the continued efficiency
viable options, in of organizational business
consultation with processes
management, to • Keep abreast of best practices
capitalize on business in managing systems and
opportunities processes by subscribing to
diverse learning channels
and participating in peer
discussion platforms to
Range of enhance own knowledge for
Understanding workplace application

Range of
Understanding

356 Philippine Skills Framework Software Development and Security 357

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Partnership Management People and Performance Management

Apply algorithmic and statistical knowledge to integrate Artificial Intelligence into project execution and Establish organization-wide performance management strategies to facilitate performance management,
maintenance processes. including identification of key performance indicators and employee performance assessment.

FSC FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level Level

FSC Code SDS-SCM1-3002-1.1 SDS-SCM1-4002-1.1 SDS-SCM1-5002-1.1 SDS-SCM1-6002-1.1 FSC Code SDS-PDE1-3002-1.1 SDS-PDE1-4002-1.1 SDS-PDE1-5002-1.1

Support the development Propose strategic Evaluate and drive inter- Inspire direction and Implement performance Develop performance Establish organization-wide
and coordination of initiatives with other organisational initiatives, define key imperatives FSC Proficiency management programs management programs performance management
partnerships with organizations based and negotiate strategic for inter-organizational Description strategies
FSC Proficiency external stakeholders on the identification of information exchange partnerships, leading
Description and organizations mutual benefits, and with key partners negotiations with senior
analyze their impact leaders on an international • Organizational performance • Industry codes of practice related • Organizational strategy and the
scale management programs to performance management impact on human resource (HR)
• Statistical analysis techniques • Best practices in performance strategies
for evaluating current management • Emerging trends and
• Types of External • Cost-benefit analysis of • Strategic partnership • Strategic networking performance management • Market trends pertaining to developments related to
Partnerships external partnerships management techniques programs performance management performance management
• Objectives of external • Return on Investment • Negotiation techniques • Inter-organizational • Key performance indicators • Roles and responsibilities of key • Relationship between
Underpinning partnerships (ROI) calculation and strategy and relationship Underpinning (KPIs) used in performance stakeholders in performance performance management
Knowledge • Stakeholders involved assessment for external management Knowledge management programs management programs and development of
in external partnerships partnerships and • Types of competency • Behaviors that influence business objectives
engagements frameworks in organization employees’ performance • Stakeholder engagement
• Statistical analysis techniques techniques
for evaluating performance • Links between performance
• Support the • Propose potential • Manage inter- • Inspire direction for management data management and organizational
identification of strategic initiatives, organizational inter-organizational strategy
potential initiatives, programs, and initiatives, programs, partnerships and a
programs, and projects with other and projects culture of collaboration
projects with other organizations • Evaluate potential • Define key imperatives • Facilitate the identification of • Review the key performance • Cascade organizational level key
organizations • Identify common organizations and of partnerships with KPIs for teams and individuals indicators (KPIs) as identified by performance indicators (KPIs) to
• Coordinate partnerships issues as well as assess the costs and external organizations with managers line managers departments
with external mutual benefits and benefits of a shared and stakeholders for • Conduct research on the best • Cascade departmental-level KPIs • Engage stakeholders in
stakeholders potential gains of partnership mutual benefits practices in KPI development to teams and individuals identifying performance
• Maintain collaborating with other • Recommend potential • Leverage broad and • Communicate KPI guidelines to • Provide guidance on the use of management requirements
communication organizations organisations deep networks and line managers performance management tools • Develop performance
channels with • Establish with shared or relations to establish • Implement performance and resources available management strategies aligned
inter-organizational communication complementary cooperative and strategic management programs • Engage employees in with organizational strategies
stakeholders and channels with objectives, or which partnerships and meet according to overall performance understanding their roles and • Oversee the implementation of
partners inter-organizational allow for mutual organizational objectives management strategies responsibilities in performance the performance management
stakeholders, to benefits of a shared • Lead negotiations for key • Communicate performance management strategies
Skills management programs to • Monitor adherence to • Facilitate the development
coordinate, address partnership partnership agreements
Application needs, queries, or • Negotiate the • Lead communications employees using appropriate performance management of organizational policies
concerns, and facilitate strategic exchange with top management or communication channels requirements that support performance
consensus-building of information with senior leaders from other • Analyze the relationship • Train line managers on the management strategies
• Analyze the strategic key partners or organizations on an Skills between performance appropriate mindset and • Manage performance issues for
impact or outcomes of stakeholders international scale Application management and business behaviors in conducting senior leaders
external partnerships • Co-create a robust • Define a robust performance performance reviews • Evaluate the impact of
to determine the inter-organizational inter-organizational • Evaluate the effectiveness of • Develop review systems for performance management
effectiveness of strategy to effectively strategy in consultation performance management obtaining feedback related programs on business
partnerships address common issues with partners programs to performance management performance
faced and organization • Refine performance management systems • Monitor emerging trends that
• Evaluate the representatives programs based on feedback • Manage grievances related to may impact performance
effectiveness of performance management for management programs
partnerships and junior employees • Endorse refinements to
identify room for • Review trends on the impact performance management
enhancement of performance management programs
programs on businesses
• Recommend refinements to
performance management
Range of programs based on industry
Understanding best practices

Range of
Understanding

358 Philippine Skills Framework Software Development and Security 359

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Performance Management Performance Management

Evaluate and optimize network, system, and/or software performance against user and business requirements.
This involves the introduction and utilization of new tools and mechanisms to gather, analyze, and fully optimize FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 2 LEVEL 4 LEVEL 5 LEVEL 6
performance data. This also includes the initiation of controls, modifications, and new investments to enhance Level

the end-to-end performance of ICT components, systems, and services. • Establish metrics to • Oversee the end- • Project long-term
monitor network, to-end performance business requirements
software, or system management of ICT and assess the ability
performance networks, software, or of existing networks,
• Utilise new tools and systems software, and systems
technology to gather • Establish to meet them
and interpret data organization-wide • Define priorities and
• Apply new data processes, combining key performance
analytics mechanisms several tools and indicators of
to fully optimize metrics to measure infrastructure
performance data overall network, components based
• Assess current system, and/or on the established
performance data software performance business and ICT
FSC or statistics against • Introduce new tools strategies
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 the operational and technology • Oversee the end-to-
Level requirements in the to gather robust end performance of
short-term performance data, the ICT function
FSC Code SDS-OUS1-4010-1.1 SDS-OUS1-5010-1.1 SDS-OUS1-6010-1.1 • Analyse network, analyze data, and • Sustain desired
software, and system identify triggers performance levels
Establish metrics and Evaluate and integrate Chart direction on key health check results, • Design internal during the integration
mechanisms to assess new mechanisms and performance indicators performance reports, processes and of ICT components,
network, software, or technology, leverage of ICT infrastructure and and end users’ mechanisms to systems, and services
system performance, analytics to optimize develop a strategy to feedback optimize and among different
and determine performance data, and enable the achievement • Identify triggers enhance the usage infrastructure layers
FSC Proficiency impacting and applications of • Develop a strategy for
Infocomm Technology determine implications to achieve long-term
Description (ICT) infrastructure of performance levels business requirements performance through performance data how performance data
components and reported Skills the application of new gathered can be fully optimised
parameters to be Application data tools, techniques, • Assess the to drive business
enhanced and analyses performance of value
• Determine the networks, software, • Create a vision
existing components or systems against for integrating
• Methods to capture • Process of end-to- • Projection of and parameters in a the medium-term performance data with
and measure network, end performance long-term business network, software, or business and user analytics
software, and system management of ICT requirements system, that need to requirements • Initiate strategic
performance networks, software, or • Process and factors to be updated, upgraded, • Evaluate performance investments to
• Interpretation of systems consider when setting or replaced reports and feedback, sustain or enhance
statistics and data • Reliable and valid Key Performance • Identify the costs, to determine the performance of
on ICT infrastructure metrics to measure Indicators (KPI) of ICT benefits, and process implications on the networks, software,
performance network, software, and networks, software impact of updating, network, software, and and systems in the
• Usage of data system performance, and systems upgrading, or adding system components long run
analytics tools and and their usage • Process of end-to- new components • Manage the updating, • Evaluate the potential
technology • New and emerging end performance • Propose any new upgrading, and value added by
• Techniques to data analytics tools management of an ICT components to be replacement of updates, upgrades, or
analyze infrastructure and technology, and function added to optimize components, ensuring significant changes
performance results their applications • Concepts and overall performance their viability for to ICT infrastructure
Underpinning • Analysis and • In-depth analysis applications of the operation of the components vis-a-vis
organization the financial and non-
Knowledge identification of and implications business intelligence
triggers of infrastructure and data analytics • Review financial costs to the
• Possible updates performance results • Calculation of recommendations business
and upgrades to on the components potential and actual for new components,
infrastructure • Best practices and Return On Investment considering costs and
elements, and their key considerations in (ROI) benefits to the overall
impact on overall updating, upgrading, • Long-term cost- business
performance and replacing benefit analysis for
• Contribution of elements of network, ICT infrastructure
various network, software, and systems updates, upgrades or
Range of
software, or system • Cost-benefit analysis enhancements
Understanding
components to for the introduction of
performance new ICT infrastructure
components

Continue to next page

360 Philippine Skills Framework Software Development and Security 361

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Portfolio Management Pricing Strategy

Manage systematically the IT investments, projects, services, and activities within a company, in line with Develop an effective and agile pricing strategy for IT products and services based on a range of internal and
business objectives and priorities. This involves the development of a framework to evaluate potential costs external factors.
and benefits and make key decisions about IT investments, internal allocation and utilization of IT resources
and/or assets, and any changes to IT processes or services offered.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level
FSC FSC Code SDS-SMA1-3005-1.1 SDS-SMA1-4005-1.1 SDS-SMA1-5005-1.1
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level Analyze trends to assess impact Recommend optimal pricing levels Determine an appropriate pricing
of internal and external factors for different customer segments strategy for different products,
FSC Code SDS-BPM1-4014-1.1 SDS-BPM1-5014-1.1 SDS-BPM1-6014-1.1 FSC Proficiency on pricing and the effectiveness and adapt pricing plans based services and customer segments,
Description of pricing policies against on analysis of both internal and and establish mechanisms to allow
Develop IT project plans Plan a portfolio management Establish a strategy and competitors external factors for pricing agility
and analyze their costs framework based on business future roadmap for managing
and benefits, based on the strategy, and manage IT IT portfolio and investments
FSC Proficiency
portfolio objectives and investments and make critical IT • Basics of pricing principles • Organisation’s business model • Wider developments and trends
Description framework investment decisions for the • Break Even analysis and consumption model impacting pricing
business • Internal and external factors that • Various pricing policies and • Industry best practices in pricing
affect pricing strategies, and their pros and strategies
• Different customer segments cons • Principles of agile pricing
• IT project planning • IT organization objectives • Business strategy, direction, • Organization protocol in • Relationship between internal strategies
• Cost-benefit analysis • Key process and and priorities handling different kinds of and external factors and price • Impact of varied customer
• IT project implementation considerations in portfolio • Strategic portfolio customer accounts • Differences in pricing plans and segments on pricing plans
Underpinning
strategies and best practices management management theory and • Indicators of optimal pricing strategies vis-a-vis different • Methods to maximize agility and
• Resource management • Assessment techniques design principles Knowledge customer segments flexibility of pricing
• Analysis and assessment and metrics for portfolio • Strategic optimization of • Mechanisms and systems that • Short-term and long-term
techniques for IT process performance portfolio performance enable pricing agility impact of adopting different
effectiveness • Cost and benefit projection • Best practices in portfolio • Impact analysis of pricing pricing strategies
Underpinning and analysis KPI development adjustments • Organizational implications of
Knowledge • Investment projection and • Industry best practices in • Methods to measure various pricing strategies and
analysis portfolio management effectiveness of pricing strategy adjustments
• Best practices in portfolio • Investment projection and
Key Performance Indicator analysis
(KPI) development • Strategic resource • Recommend optimal pricing
• Resource capacity management levels for products or services
assessment and based on analysis of both
management internal and external factors
• Identify different customer
segments that may necessitate
• Propose IT projects in line • Plan and develop a • Establish a strategy for different pricing plans
with the overall portfolio portfolio management managing IT investments • Implement mechanisms to
direction and objectives framework in line with the IT • Set business direction enable pricing agility and
• Develop IT project plans organization’s objectives and objectives for IT adaptability to competitor or
and determine the amount • Monitor performance of IT investments, projects, consumer patterns
of resource investment investments and activities services, and activities • Adapt pricing plans taking into
required against portfolio KPIs • Review and endorse consideration customer buying
• Analyze the costs and • Analyze and project the portfolio management Skills patterns, competitor offerings
benefits of proposed small current and future costs and framework in line with Application and product performance
to mid-sized IT investments benefits of potential small business strategy • Develop monitoring processes
and projects to mid-sized IT investments • Determine the portfolio’s and systems to assess
• Oversee rollout of IT and projects Key Performance Indicators effectiveness of pricing policies
Skills activities and projects, to • Direct internal allocation (KPI) based on business • Evaluate the effectiveness of
Application ensure that the portfolio and of resources to optimize objectives agreed pricing policies in line
individual project objectives performance and value- • Evaluate current and future with key success indicators
are met add of IT projects to the costs and potential benefits • Analyze past sales performance
• Allocate resources within organization of major IT investments to support development of an
projects and identify gaps • Develop a business case to • Make critical business appropriate pricing strategy
or misalignment with the address resource allocation decisions for significant IT • Articulate impact of pricing
project’s business impact • Evaluate and drive investments strategy changes on existing
• Propose changes to IT recommendations for • Develop a future roadmap agreements
processes or services to continuous improvement capturing potential IT
improve the organization’s of current IT projects, projects, activities, services,
effectiveness and efficiency activities, and services and enhancements in the
pipeline Range of
Understanding

Range of
Understanding

362 Philippine Skills Framework Software Development and Security 363

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Problem Management Process Improvement and Optimization

Manage the lifecycle of problems to prevent problems and incidents from occurring, eliminate recurring Establish systems to discover critical processes and maximize these processes to achieve maximum efficiency
incidents, and minimize the impact of unavoidable incidents. in accordance with organization procedures.

FSC FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level Level

FSC Code SDS-OUS1-3011-1.1 SDS-OUS1-4011-1.1 SDS-OUS1-5011-1.1 FSC Code SDS-BPM1-3015-1.1 SDS-BPM1-4015-1.1 SDS-BPM1-5015-1.1

Handle specific problems from Introduce processes, guidelines, Establish problem management Identify and Analyze and develop, Devise strategies
diagnosis and prioritization and technologies to facilitate strategies, protocols, and Implement the review plans for for the adoption
to the identification and the management of problems mechanisms to guide the adoption of process process improvement of improvements
FSC Proficiency FSC Proficiency
implementation of solutions throughout their lifecycle prevention, resolution, and improvement and optimization and optimisation of
Description minimization of problems and Description and optimization processes
their effects methods

• Problem management process • Principles of problem • Industry best practices in • Regulatory • Regulatory • Regulatory
• Incident management process management throughout its problem management requirements requirements requirements
• Tools used in problem and lifecycle • Critical processes and key relating to relating to relating to
incident management • Relevant tools, processes, touch points throughout the environmental environmental environmental
• Usage of categorization, and technologies to facilitate lifecycle of problems protection protection protection
impact, and priority problem identification, • Indicators of potential • Effects of • Tools and • Tools and
coding systems in problem investigation, analysis, and problems environmentally techniques techniques
management resolution • Best practices and key sustainable work used for process used for process
• Principles of reactive • Problem investigation and components in problem practices on work improvement improvement
Underpinning and proactive problem diagnosis techniques and management review requirements • Resource • Strategies used
Knowledge management methodologies • Impact of problem • Tools and assessment and for process
• Documentation requirements • Problem prioritization management reviews techniques deployment improvement
and protocols in problem and sizing techniques, on service reviews and used for process methods • Techniques to
management methodologies, and stakeholder satisfaction improvement • Business project future areas
• Usage of documentation parameters • Organizational environment issues for automaton
tools, systems, and records • Best practices and industry procedures relating and impacts to • Projection of
to log relevant information standards in documentation to providing be considered in skills and training
throughout the problem’s related to problem recommendations developing process required for the
lifecycle management
Underpinning
to improve improvement adoption of changes
Knowledge implementation concepts • Methods to evaluate
plans • Considerations in existing information
• Monitor the lifecycle of • Manage the lifecycle of a wide • Oversee the management • Methods in generating and and identify process
specific problems range of problems of all significant problems collaboration translating process improvement
• Diagnose the causes of • Introduce technologies throughout their lifecycle with relevant improvement ideas opportunities
incidents and problems and processes to enable • Establish organization- stakeholders into workable • Barriers to process
• Categorize incidents and automated detection of wide problem management • Principles of concepts improvement that
problems according to incidents or problems protocol and standards implementing • can occur within the
established guidelines • Perform investigations and • Introduce organization service organization
• Identify appropriate solutions deep analysis of a problem structures, processes, and improvement •
to resolve problems to fully understand its root infrastructure to guide timelines
• Implement solutions causes the efficient and effective • Mechanisms for
to address the problem • Develop guidelines and prevention, resolution, and monitoring and
through appropriate control methods for prioritization and minimization of problems and reporting outcomes
Skills
procedures categorization of problems their effects when implementing
Application • Propose solutions to prevent according to their severity, • Develop strategies to pre- improvements to
future occurrences of similar frequency, or potential empt potential problems from work practices
problems implications occurring
• Document information about • Recommend solutions to • Endorse solutions to address
problems and the appropriate address the root cause of the root cause of problems to Continue to next page
workarounds and resolutions problems and minimize minimize the recurrences of
the recurrences of similar similar problems
problems • Lead the review of all
• Monitor documentation significant problems and the
and tracking of problems solutions being implemented
encountered and resolved

Range of
Understanding

364 Philippine Skills Framework Software Development and Security 365

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Process Improvement and Optimization Procurement

Develop and apply procurement processes related to the solicitation of technology services through external
FSC providers. This includes the review of proposals, setting of vendor selection guidelines, risk assessment through
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level appropriate audits and tests, and selection of external service providers based on stipulated evaluation criteria.
• Identify and • Evaluate • Research and
propose business function evaluate existing
opportunities performance information
for process to identify to review and
improvement and develop evaluate needs
• Gather information opportunities and opportunities
on current for process for process
workplace improvement improvement within
practices relating • Develop plans for the organization
to environmentally the implementation • Devise
sustainable of improvements transformational
work practices and optimisation of initiatives to
in consultation processes streamline business
with relevant • Determine and operations FSC
stakeholders deploy resources • Establish systems Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Determine the as required for the to support process Level
root cause of enhancement of improvement within
performance processes to be the organization to FSC Code SDS-SCM1-2003-1.1 SDS-SCM1-3003-1.1 SDS-SCM1-4003-1.1 SDS-SCM1-5003-1.1
gaps from the optimized achieve business
implementation • Conduct pilot optimization goals Conduct research Prepare Requests Develop a Establish an
of process testing/ prototyping • Initiate company- and simple quality, for Proposals (RFP), procurement plan organization-wide
improvement plans to determine the wide reformation risk, and security and assess them including vendor procurement process
Skills • Collaborate with effectiveness of processes checks on IT vendors, against selection selection guidelines, as well as policies
Application stakeholders to of process to improve preparing draft criteria and technical and select a suitable and criteria for
validate findings improvement productivity FSC Proficiency
documents and specifications, service provider security due diligence
• Identify initiatives within a • Review pilot Description materials required implementing considering potential review, retaining
improvements to business unit testing/ prototyping in the procurement security due diligence risks accountability
implemented plans • Review results to determine process review in the vendor for procurement
in consultation shortcomings the feasibility selection process decisions made
with relevant and further refine of process
stakeholders. processes improvement
• Present ideas concepts across the • IT service • Current industry- • Selection guidelines • Best practices and
to relevant organization. procurement accepted to determine the industry standards
stakeholders for • Filter and select processes and technology services successful vendor in procurement
feedback to improve suitable process procedures and their general • Integration processes
ideas and develop improvement • Basic, commonly features and capabilities and • Information security
possible variations concepts and used risk, security, capabilities conflicts between and risk standards
• Assist in pilot translate them and quality checks • Organization diverse IT services and guidelines
testing/ prototyping to organizational on vendors and service and products
to determine the levels • Due diligence provider roles and • Evaluation criteria
effectiveness process responsibilities and key principles
of process • Contract and tender • Process of for assessing
improvement documentation developing project service provider
concepts within a procurement proposals
Underpinning
business unit specifications • Critical security
Knowledge • FAQ-based service considerations and
provider queries procedures in the
• Objectives and vendor selection
Range of criteria for security process, including
Understanding due diligence review background checks,
• Potential risks in contract assurance,
engaging potential non-disclosure
service providers agreements,
• Cost-benefit vendors’ incident
analysis response policies,
• Principles of vendor etc.
selection

Continue to next page

366 Philippine Skills Framework Software Development and Security 367

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Procurement Product Design and Development

Manage new product design and development from Research and Development (R&D), including initial product
FSC design concepts, small batch piloting, market testing and evaluation.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Conduct research • Prepare a draft • Develop a • Establish

and environment RFP, detailing the procurement plan organization-
scan on IT services relevant business based on project wide procurement
and potential requirements, procurement needs policies and
service providers technical • Influence processes
available to engage specifications, and procurement • Manage
• Issue Request information needed policies and responsibilities
For Proposals • Serve as a contact procedures for conformance
(RFPs) tender point and respond across the suite of procurement
invitations to solicit to simple queries of processes processes to FSC
service providers’ presented by including Request external legislation
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
proposals, in vendors for Proposals and internal
Level
accordance • Review proposals (RFP), tendering, guidelines
with standard and submissions, evaluation, and • Approve selection
organization and assess them selection criteria and
FSC Code SDS-RDM1-4001-1.1 SDS-RDM1-5001-1.1 SDS-RDM1-6001-1.1
procedures against the • Establish vendor guidelines, ensuring
Interpret new product Establish new product Formulate strategies for
• Collate vendors’ predetermined selection guidelines alignment with
development requirements development strategies and new product design and
proposals for review selection criteria based on business the business
FSC Proficiency and plans so as to conduct plans so as to manage all development so as to
• Conduct simple • Implement security requirements, priorities and key
quality, risk, and due diligence budgets, and considerations Description new product design and phases of mew product design maintain organization's
development and development competitiveness
security checks or review in the vendor resources • Establish policies
tests to assess the selection process, • Specify IT project and criteria for
viability of potential to ensure that all or technical security due
• Principles of new product • Product specifications and • Strategic business planning
vendors review criteria are specifications to diligence review,
design and development production analysis methods
• Document security covered be included in the based on internal
Skills • New product and process • Objective setting principles • Production processes,
tests and review • Identify high-risk tender documents and external
Application results to identify and high-value • Resolve complex information security
development principles and and practice systems and technologies
techniques • Data analysis and analytical • Market sector products,
risks and control projects, and queries or issues standards and
• Integrated product techniques trends and new technologies
weaknesses articulate risks in presented by guidelines
development methods • Research methods • Principles of formulating
• Prepare draft engaging potential vendors • Review evaluation
• Principles of designing • Advanced product and corporate research and
contracts and service providers • Plan security due reports and endorse
experiments process development development projects
documents • Draft evaluation diligence review recommendations Underpinning
• Advanced laboratory methodologies • Intellectual property
for uploading, report, highlighting prior to contract for the selection Knowledge techniques • Integrated product management
releasing, or signing the strengths, signing, particularly of external service
• Analytical and investigative development using • Regulatory frameworks and
limitations, and key for high-risk or providers
techniques technology developments laws related to new product
considerations of high-value projects
• Problem solving techniques • Product trial policies and development
each vendor • Assess risks and
• Technical report writing procedures • New technology
• Recommend the evaluate a potential
• Advanced technical report developments in integrated
most appropriate vendor’s viability
presentation product development
service providers through relevant
strategies
according to the audits and test
approved criteria results
• Draft an evaluation
• Interpret new product • Establish research and • Plan and direct all aspects of
report and
development requirements development objectives as a the organization’s research
recommendations
and plans basis for comparison and development policies,
based on the
• Conduct new product design, • Review development trial objectives, and initiatives
selected service
development and testing product quality results • Maintain the organization’s
provider, for senior
activities and compare with trial competitive position and
management’s
• Design and construct objectives to identify profitability by formulating
approval
experiments variations research and development
• Utilize established • Specify re-trial objectives programs
mathematical and scientific and priorities to procedures • Research new technologies
Range of techniques to compile and • Monitor re-trial variations to that align the development
analyze data achieve trial objectives function with the goals of
Understanding
• Perform analysis on • Formulate and propose the organization
requirements of a product solutions in dealing with • Lead product piloting
and determine suitable test complex products trials, market testing and
Skills protocol • Verify whether the evaluation
Application • Perform analysis to product meets functional • Assess viability of product-
determine design and requirements and up- to-market options
manufacturing constraints scaling feasibility • Demonstrate expertise in
• Monitor and track the • Monitor and track research a variety of the sector’s
implementation of and development activities concepts, practices, and
development plans of new products procedures
• Collaborate in integrated • Collaborate with sales and • Solve complex problems
product development teams marketing teams for market • Lead and direct the work of
using new technology testing and evaluation teams
systems and tools • Manage integrated product • Drive technology
• Write technical reports development teams through developments in integrated
detailing procedures, technology applications and product development
outcomes, and observations systems methods and systems
• Write technical reports and
updates on trials

Range of
Understanding

368 Philippine Skills Framework Software Development and Security 369

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Product Management Product Management

Create and manage a product roadmap, involving the ideating, planning, forecasting, marketing, and
management of a product or a suite of products throughout stages of its lifecycle, from its conceptualization to FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
market entrance and eventual phasing-out. This includes the creation of a new product idea or concept and the Level

definition of the product strategy based on a projection of its potential benefits to the customer as well as the • Develop a product • Explore emerging • Define product or • Chart new direction
requirements market trends idea incubation for product creation
review of product performance against milestones and targets set. document, to identify new strategy taking and development
according to a opportunities to into account within or beyond an
set direction and capitalize on technological organization
guidelines • Collaborate with and regulatory • Lead the
• Manage the other experts parameters, conceptualization of
lifecycle of a and innovators to anticipated new and innovative
product, alongside conceptualize ideas risks, costs, and products to
the tracking of • Specify a product opportunities generate consumer
consumer response to address market • Plan a seamless interest and demand
• Identify competitor, conditions, in process from • Re-define the
consumer, and providing direction conceptualization mission or vision
technology trends on the content to roll-out of of the organization
in relation to the of a product new products, to align with key,
FSC product requirements considering legal defining products
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 • Facilitate phase-in document viability and policy • Make critical
Level and phase-out of • Develop business and regulatory investment
products to ensure a model prototypes constraints decisions on the
FSC Code SDS-BPM1-3016-1.1 SDS-BPM1-4016-1.1 SDS-BPM1-5016-1.1 SDS-BPM1-6016-1.1 smooth transition for a new product • Build new product product
• Support sales and and assess the ideas and concepts • Envision how a
Identify competitor, Conceptualize Anticipate future Re-define thinking marketing activities suitability of to address market product will evolve
consumer, and ideas and develop industry trends, and and inspire the for the product, in different models conditions over time
technology trends a business model define the product conceptualization of line with product • Develop an • Identify competitive • Inspire new product
impacting the prototype and incubation strategy new and innovative strategy incubation plan advantage and trends and redefine
Skills
product, and manage incubation plan for a and business model products that create • Analyze trends for a new product target consumers thinking around
FSC Proficiency Application in product or idea for ideated product ICT products in the
the product lifecycle new product, creating significant industry
Description and performance plans to bring the impact performance • Translate product • Formulate effective industry
product to market • Propose strategy into business models for • Anticipate
and enhance its improvements a roadmap of product technological and
performance to the product actionable steps to • Anticipate policy shifts and
or branding to bring the product to future consumer, their potential
enhance product market competitor, and impact on
• Competitor, • Emerging trends, • Key elements of • Macro trends and performance • Manage a range technological trends the product
consumer, and market gaps, and a product or idea demographic shifts or portfolio of • Recommend
technology trends opportunities incubation strategy that impact market products investments in a
• End-to-end • Market conditions • The full process and user demands • Consolidate product, based
processes in product and needs from product • Societal evolution competitor, on forecasts and
management • Types of digital conceptualization to and changes in user consumer, and analysis of market
• Product lifecycle disruptors roll-out needs and psyche technology trends, demand
• Product • Customer segments • Policy and • Long-term and their impact on • Set high-level
performance and potential needs regulatory evolution of the product targets and
analysis • Business model parameters related products and • Forecast milestones for the
• Components of a prototyping and to the product industry trends future product product
Underpinning product roadmap evaluation • Technological • Potential performance and • Prioritize product
Knowledge • Key elements of constraints and risks technological and requirements mix according to
product or idea • Competitive policy shifts • Recommend market demand and
incubation plan advantage • Principles of core strategies to sustain business priorities
• Principles of identification and asset management or enhance product • Establish product
product positioning definition • Principles of performance line strategy
and road mapping • Future industry digital investment
• Go-to-market trends and management
product roadmap developments
Range of
• Impact of digital
disruptors on
Understanding
product strategy

Continue to next page

370 Philippine Skills Framework Software Development and Security 371

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Product Risk Assessment Programming and Coding

Perform assessment of risks through understanding the product development lifecycle. Develop technical capabilities to understand, design and write instructions to be processed by computers as
software programmes to achieve desired outcomes.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
FSC Code SDS-RMG1-4007-1.1 SDS-RMG1-5007-1.1 SDS-RMG1-6007-1.1 Level

Understand the Identify and Determine FSC Code SDS-DDM1-2003-1.1 SDS-DDM1-3003-1.1 SDS-DDM1-4003-1.1
business and its assess risks by responses to risks
FSC Proficiency market environment understanding the by understanding Apply macros, programming Analyze business objectives Translate business
Description relevant to risk business and its the business and its and coding to meet business to identify programming requirements into
assessment market environment market environment needs and coding opportunities, programming and coding
FSC Proficiency to ensure that the technical requirements, and design
Description functionality of software guidelines for the formulation
• Relevant industry, • Risk assessment • Risk assessment designed is aligned to of programmes and codes
regulatory, and procedures procedures intended outcomes
other external • Relevant industry, • Relevant industry,
factors regulatory, and regulatory, and
• Organisation’s other external other external • Macro development • Programming and coding • Business requirement
internal control factors factors techniques languages, logics and styles analysis and mapping tools
environment • Organisation’s • Organisation’s • Routine tasks that can be • Business requirements and and/or techniques
Underpinning • Nature of the internal control internal control automated using macros, objectives • Team, departmental and
Knowledge organization’s environment environment programming and coding • Problem-solving and error organizational goals and
business and • Nature of the • Nature of the • Sequencing of instructions handling techniques strategic direction setting
product organization’s organization’s • Troubleshooting techniques • Algorithm and data approaches
• Types of potential business and business and structures • Coding and code database
Underpinning
risks in products product product • Scripting approaches organization methodologies
Knowledge • Code management • Information gathering and
• Risk mitigation • Risk investigation
strategies methodologies approaches questioning techniques
• Knowledge of codes, • Trends and developments
systems and platform relating to programming and
• Perform inquiry, • Identify potential • Assess risk areas layouts Organisation’s coding
analytical risk areas in a in a product by strategic objectives and
procedures, and product through understanding processes
observation understanding the organization’s
to obtain an the organization’s business,
understanding of business, product, market • Support identification of • Analyze and translate • Gather and interpret
the organization, product, market environment, opportunities to use macros, business requirements business requirements of
product, market environment, objectives, and programming and coding of software into multiple software through business
environment, objectives, and strategies, as well • Write macros that are functions use cases
objectives, and strategies, as well as business risks, aligned with business • Write programmes and • Review and propose overall
strategies as business risks, including internal requirements codes that are aligned with coding best practices
• Perform inquiry, including internal controls • Apply logic to translate business requirements to guide individuals in
analytical control • Determine business requirements to • Draft coding frameworks as executing coding
procedures, and • Design responses responses to macros a guide for organizing codes • Review and detect errors
Skills observation to address the risks address the risks • Gather information on • Select appropriate within written codes and
Application to obtain an identified identified programming languages programming languages for communicate accordingly
understanding of • Identify situations • Evaluate situations that are available to satisfy business use cases with relevant stakeholders
the organization’s that increase the that increase the business requirements • Code solutions using • Test completed codes to
business risks, probability of probability of • Edit simple macros, required programming identify gaps and possible
Skills
including internal occurrence of such occurrence of such programmes and codes to languages improvement areas
Application meet business needs • Assess written codes to • Manage programming and
control risks risks
• Identify red flags • Consider the • Evaluate whether • Detect issues with macros, identify errors and gaps to coding activities to monitor
indicating potential potential for risks in the management is programmes and codes be addressed outputs
risk areas the assessment of actively overseeing and escalate it to relevant • Test and debug codes to • Group coding outputs using
• Identify and report control design risk mitigation stakeholders ensure workability a systematic approach
any potential risks • Review the possible programs • Support documentation • Incorporate improvements • Ensure programming and
in accordance with impact of these processes to provide and make corrections to coding documentation is
organizational potential risks updates to relevant programmes and codes to accurate and complete
policies stakeholders achieve desired outcomes
• Document programming and
coding updates and changes
for business and technical
Range of professionals
Understanding

Range of
Understanding

372 Philippine Skills Framework Software Development and Security 373

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Project Feasibility Assessment Project Management

Assess the business environment and organizational capabilities to evaluate and determine the feasibility Perform planning, organization, monitoring, and control of all aspects of an IT program and the strategic utilization
of a project. of resources to achieve the objectives within the agreed timelines, costs, and performance expectations. In
addition, the identification, coordination, and management of project interdependencies, ensuring alignment
with and achievement of business objectives.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level
FSC
FSC Code SDS-BPM1-4017-1.1 SDS-BPM1-5017-1.1
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Assess the business environment Evaluate and determine the
Level
and organizational capabilities feasibility of projects for the
and prepare financial projections, organization, recommend the FSC Code SDS-BPM1-3018-1.1 SDS-BPM1-4018-1.1 SDS-BPM1-5018-1.1 SDS-BPM1-6018-1.1
FSC Proficiency as well as report findings to authorization of projects, and
Oversee small Plan and drive Lead end-to-end Direct the
Description relevant stakeholders evaluate business environment,
cost, and organization projects or programs, medium-scale management of large management and
capabilities to determine project managing timelines, projects or programs, programs or multiple authorize ownership
feasibility resources, risks, and including allocating projects concurrently, of multiple large,
FSC Proficiency stakeholders resources to different coordinating project complex programs
• Industry, business, and • Strategies to minimize Description parts, and engaging interdependencies and projects, ensuring
competitor trends voluntary exit rate stakeholders on the alignment with
• Tools to evaluate the business • Methods of reviewing human project's progress and strategic business
environment resources (HR) policies in outcomes priorities
• Impacts of project feasibility relation to voluntary exit
studies on the assessment management
process • Elements of a small • Scoping and • Best practices • Business priorities
Underpinning project requirements in end-to- and impact on
• Methods to use and prepare
Knowledge assessment models • Requirements of a of medium- end program programs
• Key cost-benefit indicators project plan sized projects or management • New and emerging
• Assumptions of financial • Application of programs • Current methodologies and
models appropriate • Steps to align methodologies and tools in the industry
• Components of feasibility methodologies and project and business tools in the industry • Program risk
study reports tools goals • Strategies for management plan
• Project risks • Potential program alignment of development,
• Project stakeholder risks different programs including methods,
• Assess the business • Evaluate the business identification • Project stakeholder • Program risk techniques, and
environment to determine environment to determine engagement anticipation, tools
Underpinning
potential challenges faced potential challenges faced techniques mitigation, and • Strategic
Knowledge • Effective resource planning stakeholder
• Assess organizational • Evaluate organizational
capabilities to assist in project capabilities for project allocation • Resource- engagement
feasibility determination feasibility determination management • Project assessment,
• Prepare financial projections • Report findings to relevant techniques evaluation, and
to facilitate project feasibility stakeholders • Project budget prioritization
assessment • Propose project initiation planning • Budget planning,
• Report findings to relevant decisions with supporting • Performance review key considerations,
stakeholders in accordance rationale processes for and implications
with organizational procedures • Evaluate the alignment of the programs • Resource-
to ensure stakeholders are project with organizational management
updated and consulted objectives to determine project strategies
Skills • Seek feedback from direct feasibility
Application reports to review project • Assess the feasibility of Continue to next page
feasibility assessment and carrying out the project based
identify areas for improvement on organizational capabilities
to determine project feasibility
• Recommend authorization of
projects in accordance with
feasibility assessment results
to support organizational
objectives
• Seek inputs from the direct
reporting officer to add value
to the project feasibility
assessment findings and
recommendations

Range of
Understanding

374 Philippine Skills Framework Software Development and Security 375

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Project Management Qualitative Research

Conduct and lead qualitative research studies, focusing on the study of people, habits, norms and cultures, to
FSC uncover insights driving the behavior of different respondents.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Facilitate execution • Scope medium- • Manage large • Chart direction in

of small projects scale projects or programs or the management
that are typically programs and drive multiple projects and authorize
less than six their completion concurrently ownership of
months, with limited • Develop realistic through the phases multiple large,
budget, limited plans based on from definition, complex programs
interdependency an assessment scoping, delivery, • Align program
with other projects, of program and and successful objectives and
and no significant project objectives, completion that scope with strategic
strategic impact scope, and potential are typically with business priorities FSC
• Implement realistic interdependencies significant business and direction
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
project plans with other projects impact, and high- • Spearhead
Level
based on the • Implement risk dependencies introduction of
understanding of appropriate • Plan programs new and emerging
project objectives methodologies and in accordance methodologies and FSC Code SDS-TCR1-3004-1.1 SDS-TCR1-4004-1.1 SDS-TCR1-5004-1.1
and project scope tools to achieve with organization tools that can be
Collect and analyze Oversee qualitative Conceptualize
• Utilize appropriate desired outcomes requirements utilized to optimize
qualitative research research studies qualitative research
methods and tools effectively • Identify program program success
data, based on to formulate studies to determine
to track and drive • Pre-empt risks implications, • Chart an
established research recommendations design changes that
the progress of a to the success and manage and organization-wide FSC Proficiency
frameworks and on organization’s would affect the
project against set of programs and coordinate project risk management Description historical data to products and services commercial or social
plans and timelines develop plans to interdependencies plan and strategy
uncover insights value of various
• Identify risks to mitigate them with other projects • Lead a robust
on respondents’ respondent groups
the success of • Investigate project • Determine stakeholder
behavior
projects and take exigencies, identify appropriate engagement
appropriate actions and address their methodologies and strategy and effort
• Concepts of • Principles • Latest and
to manage them root causes tools, ensuring that to secure the
designing of designing upcoming modes
• Collaborate • Set up timely they are fit-for- commitment of
qualitative research qualitative research of qualitative data
effectively with touchpoints to purpose the critical senior
studies studies collection and
Skills relevant internal engage internal • Develop a program- stakeholders to the
• Qualitative research • Qualitative research analysis
Application and external and external specific risk program’s success
methods methods • Methods of
stakeholders stakeholders that management plan • Determine program
• Modes of data • Modes of data developing
directly impacting impact or are • Develop a and project budgets,
collection in collection in questions to
the project impacted by the stakeholder considering
ethnography ethnography address research
• Deploy manpower, project process and engagement plan to their relative
• Methods for profiling • Methods of objectives
financial budgets, outcomes secure the buy-in priority, urgency,
target respondents developing • Implications of
and relevant • Allocate resources and support of importance, and
• Considerations and questions to new regulatory
resources to to different parts of critical stakeholders contribution to the
impact of culture on address research developments on
different parts the program, based • Plan program business strategy
respondents’ data objectives data collection and
of the project on an assessment of budgets, and • Set guidelines
gathered • Methods for profiling usage
for efficient program priorities strategically for the strategic Underpinning
• Data entry, target respondents • Concept of quality
and effective • Coordinate the control and allocate utilization of Knowledge collection • Considerations and control in design
completion completion of resources across resources, to ensure
and recording impact of culture on research
• Track project project deliverables multiple projects that resources are
techniques respondents’ data • Latest and
deliverables against within the agreed • Review progress optimized to meet
• Data synthesis gathered upcoming
project schedules, cost, timescale, and performance of key objectives
and analysis • Shifts in cultural qualitative analysis
monitor costs, and resources individual projects • Maintain a
methodology norms software
timescales, and and implement and recommend strategic view of
• Legal and business • Qualitative analysis • Latest and
resources used and corrective actions actions for the synergy of
implications of data software packages upcoming economic
take basic corrective where required improvement programs and their
collection and usage • Concept of and industry trends
actions in case of interdependencies
segmentation in • Best practices
misalignment • Regularly review
design research in managing
performance on
• Legal and business stakeholders
programs against
implications of data
its objectives and
collection and usage
wider business
objectives, and
provide redirection Continue to next page
where necessary

Program and project management methodologies may include but are not limited to:
• Agile
Range of • Six Sigma
Understanding • Scrum
• Waterfall

376 Philippine Skills Framework Software Development and Security 377

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Qualitative Research Quality Assurance

Apply quality standards to review performance through the planning and conduct of quality assurance audits
FSC to ensure that quality expectations are upheld. This includes the analysis of quality audit results and setting of
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level follow-up actions to improve or enhance the quality of products, services or processes.
• Gather information • Develop questions • Oversee the process
pertaining to to address overall of integrating
target respondents research objectives primary empirical
according • Review the method data with the
to research of data collection organization’s
frameworks to ensure that research efforts
• Build trust with it is consistent to ensure quality
target respondents with underlying control and
to reduce the risk of philosophical relevancy
defensive or self- assumptions • Integrate economic
conscious behavior • Review data and industry
• Maintain a neutral collected using trends into the FSC
position to reduce data and text organization’s Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
the risk of inherent analysis methods to design research
Level
bias in design formulate theories analysis frameworks
research • Assess the impact • Introduce new
FSC Code SDS-DIM1-3013-1.1 SDS-DIM1-4013-1.1 SDS-DIM1-5013-1.1
• Consolidate of habits, norms methodologies
information and cultures and frameworks to
Conduct quality assurance Implement quality Establish quality benchmark
Skills gathered through on commercial improve qualitative
(QA) audits and consolidate performance guidelines and standards and drive
Application data collection value for the design research
results and identify lapses review the effectiveness organizational commitment
processes for organization’s • Synthesize FSC Proficiency
and discrepancies of Quality Assurance (QA) to ongoing quality through
application within products and/or insights to identify Description processes regular review of Quality
the design services connections across
Assurance (QA) audit results
• Organize data to • Draw conclusions different outcomes
be understood by pertaining to from multiple
stakeholders commercial value, design research • Concept of quality assurance • QA audit principles, • QA and quality management
• Analyze data based on research programmes • QA audit techniques, tools requirements and process industry standards
to identify outcomes • Lead stakeholders and standard processes planning • Industry best practices for
relationships among • Make to formulate • Organisation’s quality • Quality management quality assurance audits
variables recommendations recommendations management plan, techniques, tools and • Internal and external
• Analyze peoples’ for the for business processes and standards processes requirements and trends,
behaviors, through organization’s strategies based • Basic measures of quality • Interpretation and potential and their impact on quality
extrapolation products and on design research Underpinning and performance implications of various QA assurance processes and
of findings, to services, based outcomes
Knowledge audit results standards
understand the on information • Impact of QA processes and • QA audit philosophy and key
reasons of their gathered process changes on various underlying principles
actions business units or business • Short-term and long-term
processes impact of QA processes
and process changes on the
Range of organization
Understanding
• Apply quality standards • Implement quality • Establish quality benchmark
to review performance performance guidelines, standards based on
of software or hardware procedures and processes alignment with external
product or service in the quality management requirements, industry
components plan, ensuring organization- practices and internal
• Monitor day to day activities wide understanding business priorities
are in accordance to the • Manage QA audits in the • Evaluate best practices
requirements of the quality organization against regular review of QA
management plan • Clarify uncertainties or audit result
• Conduct QA audits based on queries on the QA audit • Develop organization wide
a set plan results protocols and processes
• Consolidate QA audit results • Analyze QA audit results for QA audits, taking into
and identify lapses or and prioritize critical areas account implications of
Skills discrepancies for further review and emerging technological
Application • Identify performance levels improvement developments and external
given existing quality • Recommend changes to trends
assurance processes and organization processes, to • Resolve complex or
areas for improvement sustain or improve quality of significant disputes or
• Communicate changes products or services disagreements on QA audit
or enhancements to QA • Review the effectiveness of results and matters
processes or standards quality assurance processes • Review proposed future
• Propose improvements or plans for improvements
changes to quality standards • Spearhead enhancements
to quality management
plan, including quality
performance guidelines,
procedures and processes

Range of
Understanding

378 Philippine Skills Framework Software Development and Security 379

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Quality Standards Quantitative Research

Develop, review and communicate clear, quality expectations and standards within an organization that are Conduct and lead systematic statistical, mathematical and numerical analyses to formulate facts, uncover
aligned to the company’s values and business objectives. This encompasses the setting and implementation of patterns in research, test hypotheses and draw sound conclusions for problem-solving.
quality expectations for IT products and services delivered to both internal or external clients.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
FSC
Level
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level FSC Code SDS-TCR1-3005-1.1 SDS-TCR1-4005-1.1 SDS-TCR1-5005-1.1

FSC Code SDS-RMG1-4008-1.1 SDS-RMG1-5008-1.1 SDS-RMG1-6008-1.1 Collect and analyze Formulate strategies Establish research
data to establish to evaluate data parameters, tools,
Assess existing Establish and control Review organization’s patterns, test and examine methodologies and
quality standards and quality expectations in quality guidelines against relationships and assumptions, with techniques to conduct
align processes and line with organization emerging trends and FSC Proficiency draw conclusions the use of advanced mathematical and
FSC Proficiency activities with IT product directions and selected industry best practices, Description through mathematical models statistical testing of
Description and service quality benchmarks ensuring alignment with mathematical and and theories, to test hypotheses, derive
expectations company values and statistical techniques hypotheses and draw insights and develop
objectives and methodologies conclusions recommendations

• Key considerations • Processes in the • Strategic alignment of • Probability, • Scattergrams, • Scattergrams,

in implementation of development of organizational values standard correlation correlation
quality standards organization quality and quality standards distribution and coefficients and coefficients and
• Elements of standards • Industry best practices other fundamental other advanced other advanced
organizational quality • Potential lapses or gaps and emerging trends statistical research forms of statistical forms of statistical
processes in quality practices for quality expectations methods and research methods research methods
Underpinning • Impact of customer • Quality expectations of and benchmarks techniques and techniques and techniques
Knowledge feedback on internal IT products and services • Impact of changes in • Concepts of • Design and • Future trends and
quality processes quality practices to designing principles of applications in data
• Processes to monitor business operations and quantitative randomized mining
compliance with quality IT product and service research studies controlled trials • Objectives of data
expectations and delivery • Data collection • Types of collection and
protocols methodologies quantitative sequence of data
in quantitative research designs, collection activities
research models and • Types of sampling
• Communicate • Control quality • Review organization’s • Correlational, methodologies methods commonly
expectations for IT standards in line current quality causal comparative, • Concepts of data used in quantitative
product and service with organization’s guidelines against Underpinning
experimental, mining, basic research
quality directions emerging trends and Knowledge quasi-experimental methodologies and • Challenges of
• Monitor organization’s • Analyze lapses or industry best practices and other types applications quantitative
IT processes and misalignment in • Set direction for of quantitative • Types of sampling research
activities, ensuring that organization’s quality quality expectations research designs methods commonly • Concept of big data
relevant business units practices and propose and practices for the used by the industry used in quantitative • Methods of
abide by the quality possible ideas for organization, in line • Concepts of data research managing
standards set improvements with company’s values mining, basic • Challenges of stakeholders
• Assess existing quality • Develop updated and business objectives methodologies and quantitative
practices and highlight or revised quality • Establish benchmarks applications research
any discrepancies or expectations, based for IT products and • Types of sampling
Skills misalignments based on management’s services delivered to methods commonly
Application on user or customer strategic direction as internal and external used in quantitative
feedback and input well as requirements of clients research
• Facilitate the different functions • Endorse • Common issues
translation of quality • Specify quality recommendations in quantitative
requirements for requirements for IT for changes to research
different business products and services organization’s quality
functions to specific based on selected standards, considering
action plans or changes benchmarks and best its impact to the Continue to next page
in business processes practices business operations and
• Drive implementation IT product or service
of quality practices and delivery
procedures throughout
the organization

Range of
Understanding

380 Philippine Skills Framework Software Development and Security 381

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Quantitative Research Regulatory and Legal Advisory

Provide advice to business and management stakeholders on regulatory compliance and legal matters related
FSC to support business decision making.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Analyze data • Examine data • Develop custom

to examine gathered to draw scalable and
and describe a out patterns and sustainable
phenomenon hypothesis for integrated
• Examine testing mathematical
relationships • Evaluate the models, by
between data most appropriate leveraging technical
points through research skills
mathematical and methodologies • Review tools and
statistical analysis and methods to techniques to be FSC
• Formulate test hypothesis used in modeling
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
assumptions to or provide logical and data analysis
Level
test hypotheses by evidences • Determine the
using quantitative • Conceptualize considerations in
research methods strategies to the collection of
FSC Code SDS-RMG1-3009-1.1 SDS-RMG1-4009-1.1 SDS-RMG1-5009-1.1
and techniques develop and data and the choice
Conduct research, Identify and interpret Establish direction
• Analyze data continuously of instruments for
gather data and legal and regulatory to guide business
through statistical improve upon measurement
identify relevant knowledge and best stakeholders on
tools and mathematical • Dissect the final
laws, regulations and practices to provide interpretation and
methodologies to models results and findings
practices which are advice to business implication of laws
generate unbiased • Review variety of to ensure they
FSC Proficiency relevant to identified stakeholders on and regulations to
results that can be experiments or answer research
generalized to larger different scenarios objectives Description scenarios and/or the compliance and legal facilitate decision
impact within each matters making and engage
populations to validate or reject • Develop strategies
Skills scenario with regulatory
• Conduct surveys hypothesis to use streaming
Application and experiments • Apply mathematical data for research
or legal bodies to
manage issues
to obtain specific models, theories • Lead remediation
results regarding the and hypothesis efforts to resolve
cause-and-effect pertaining to a existing model-
• Relevant financial • Regulations • Effective
relationships of phenomena related gaps or
services laws, applicable for the communication,
several independent • Develop relevant findings
regulations and different types of interpersonal,
or interdependent surveys and • Identify similar
compliance related licensed financial problem solving,
factors related to experiments to quantitative
industry practices institutions and persuasion, and
specific problems be conducted to research studies as
• Corporate and conduct of business negotiation skills
• Utilize probability answer the overall comparison charts
business law and • Legal analysis • Regulatory and
sampling research study for reference
legal frameworks and application legal requirements
techniques to • Convince • Verify and
within financial approaches for financial
produce accurate stakeholders approve analytical
services • Knowledge on Anti- institutions
generalizations of quantitative approaches,
• Key purpose, Money Laundering • Impact of
about the research findings conclusions and
importance and (AML), banking, regulations and
population, from and highlight their recommendations
mission of the insurance and legislations
which the sample implications on the pertaining to area of
compliance function capital markets on consumers,
was drawn organization research
• Data analysis • Methods to develop customers and
• Present outcomes • Engage senior
methods related to strategies and organization
and findings of leaders to address
Underpinning compliance and/or constructive
quantitative concerns uncovered
research projects to from quantitative
Knowledge legal matters advice to address
• Common types of regulatory and legal
stakeholders research
compliance and/or matters
legal matters • Emerging or new
• Legal and laws and regulations
Range of regulatory risks relevant to the
Understanding financial services
industry
• Industry best
practices for
compliance and
legal applications
• Legislative and
regulatory risk
management
approaches

Continue to next page

382 Philippine Skills Framework Software Development and Security 383

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Regulatory and Legal Advisory Research

Research on a concept or idea to provide inputs for content development.
• Ask probing • Develop • Engage with
questions constructive regulators, external
to develop recommendations parties, board,
understanding of or advice based on senior management,
current scenario the application of and other key
purpose and needs laws and regulations stakeholders
• Identify legal and/ • Identify and to facilitate
or regulatory risks suggest legal and/ decision-making
to the business in or compliance on regulatory
current scenario risk management compliance and/or
• Examine approaches based legal issues
management on knowledge of • Navigate how
FSC
of risks related laws and regulations to address
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
to common • Advise stakeholders adverse impact of
compliance or legal on compliance regulations and
Level
matters presented or legal matters legislation on the
by the business by related to financial organization FSC Code SDS-DIM1-3014-1.1 SDS-DIM1-4014-1.1 SDS-DIM1-5014-1.1
applying knowledge services laws and • Develop and
of relevant laws regulations, as define advisory Lead comprehensive Design a research strategy Oversee and review the
and/or regulatory well industry best strategies based research and analyze and propose projects to effective implementation of
practices practices on organizational FSC Proficiency research findings to meet identified research the research project within
• Research • Provide guidance position on laws and Description generate insights and needs known resource constraints
regulations and to customers on regulations recommendations
legislation to the interpretation • Consider
Skills identify relevance and implications of relationships
• Principles of research • Project design approaches • Organisation’s research
Application and applicability to relevant laws and between business,
decision-making regulations laws and regulations
• Best practices of for research projects requirements
scenario • Analyze and associated risks
qualitative and • Techniques for budgets • Success metrics for
quantitative research and resource management research projects
• Assess impact of implications of • Establish strategies
laws and regulations emerging or new and plans for
• Data processing methods for research projects • Purpose of the research
to current scenario laws and regulations assessment of risks
• Data analysis techniques • Purpose of the research and how it will be used
• Apply data analysis • Give strategic and development of
• Techniques to detect gaps and how it will be used • Value, limitations and
methods and advice on solutions to address
Underpinning in information • Potential legal risks, risks of using each sources
techniques to compliance and risks which can be Knowledge • Legal risks, factual errors factual errors and breaches and social networks for
and breaches of codes of of codes of conduct research purposes
address deficiencies legal matters communicated to
and discrepancies in the organization
conduct involving use of involved in using research • Emerging methods
research material material for obtaining relevant
information related • Synthesize
to compliance various sources
• Applicable copyright • Organizational guidelines information
norms and intellectual affecting research project
matters from of information on
property rights
relevant regulators, legal or regulatory
external parties and matters
internal business • Use professional
• Analyze the key problems • Define the key problems • Commission and oversee
stakeholders judgment to
to be addressed to be addressed in the the research project plans
• Draft advice and determine
• Propose hypotheses for research project until project reaches the
guidance for appropriate
the research relevant to • Design a research strategy finalization stage
stakeholders based course of action
the key problems to meet identified research • Drive the main research
on research and for complex legal
• Provide inputs to modify needs objectives and resource
identified laws or and/or compliance
the research approach and • Review the relevance and constraints of the project
regulations situations
execution plans usefulness of findings • Determine the research
• Organize material of against research objectives procedure and research
relevance to the content outlined in research methods best suited to
Range of for market research project plan collect and analyze the
Understanding • Guide research process • Lead the production of the information
with inputs regarding type, final research findings and • Oversee the interpretation
quality and quantity of its associated outcomes of research findings to
data and information to be • Develop reports to ensure the relevancy of the
collected showcase business findings
Skills
• Verify the reliability recommendations based • Present recommendations
Application and accuracy of the on research findings which address all of the
information through • Develop reports on future research objectives and
detailed checks improvements to research how the results will support
• Detect any gaps in processes the decision making
information uncovered • Identify legal and ethical • Drive improvements to
and remove unreliable issues likely to arise research processes and
information from using any research practices to improve
• Highlight areas requiring material research outcomes
further research
• Clarify and resolve
inconsistencies in the data
of the research project
• Analyze and interpret
relevant data for results
and important insights

Range of
Understanding

384 Philippine Skills Framework Software Development and Security 385

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Research and Development Research and Development

Optimizing manufacturing processes, material developments and development of new product lines.
FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 2 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Define the roles • Confirm the aims • Build tools to

of product design and objectives of translate business
and development the research strategy into
processes • Identify factors that a portfolio of
• Define the may have an impact innovation
components of on the research initiatives
product design methodology • Measure the
and development • Assess potential performance of
FSC
processes, and their constraints uncertain and long-
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 relationships, from on research term initiatives
Level concept to customer and develop • Build processes
• Establish design contingency plans and structures
FSC Code SDS-PDE1-4003-1.1 SDS-PDE1-5003-1.1 SDS-PDE1-6003-1.1 management to overcome them to enhance the
processes and • Select research capability of the
Manage product Formulate research Synergise research effective customer methods which best organization to
design, development methodology for and development satisfaction through achieve the aims generate creative
and introduction as engineering team (R&D) to drive innovation and objectives ideas for different
an integrated, holistic to achieve the business strategy • Evaluate methodical • Prioritize and purposes and with
FSC Proficiency
value chain research aims by and manage product Skills approaches to schedule research different degrees of
Description overcoming potential innovation Application the management activities that are value proposition
constraints or critical of product necessary
requirements development • Calculate the
• Review approaches, resources and time
technologies, scales required
• Product • Areas in which • Organizational trends, tools and to implement the
development research can be innovativeness and techniques of methodology
processes undertaken by the idea creation product design and • Produce detailed
• Relationship organization • Innovation strategy development for plans of research
between tangible • Factors that may and how it is effective utilization and record them
products and brands have a critical effect executed by the new in organization
• Processes of on the methodology product portfolio information
concurrent • Types of constraints • Methods for systems
engineering that may affect the managing capacity • Establish benefits
• Types of research and prioritizing and opportunities of
organization • Regulations, the new product collaborating with
styles for effective directives and portfolio in the R&D others in conducting
product design and guidelines that may pipeline research
development affect research • Measurement
• Design protection • Contingency plans of project
and intellectual • Various research performance and
property rights methods that may overall innovation Range of
• Types of tools, be used and where performance Understanding
techniques and to obtain specialist • Methods for
technologies knowledge or managing a
supporting concept expertise portfolio of
generation and • Statistical analysis processes for
Underpinning
selection techniques used in different types of
Knowledge • Design for assembly processes or data innovations (from
and/or manufacture • Factors in incremental to
lifecycle costing determining the radical)
• Principles of most effective • Coordination
design-to-cost research methods and effective
validation • Time scales required organizational
• Applicable for research structures for
Workplace Safety • Resources required product innovation
and Health (WSH) for research • Architectures,
regulations platforms and cost
management in R&D
• R&D partnerships
and alliances:
strategies and
processes
• Transferring
knowledge
pertaining to R&D
• Innovation culture
and managing
professionals

Continue to next page

386 Philippine Skills Framework Software Development and Security 387

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Security Administration Security Administration

Administer, configure and update of security programs and mechanisms, including the application of system
patches to ensure that enterprise assets are adequately protected against threats. This also includes the FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
authorisation, management and monitoring of access control permissions and/or rights to various IT facilities. Level

• Administer security • Administer new and • Facilitate the

programmes and complex security administration
updates programmes for the and technical
• Install standard organization operationalisation
system patches to • Analyze the impact of security
maintain a secure of patches and programmes
system environment updates on current • Plan the installation
• Run system and system of relevant
network diagnostic • Perform non- hardware, software
tools according to standard system and operating
specifications /and network systems to protect
FSC • Modify system administration the organization
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 configuration as and configuration against threats
indicated by the of security • Update security
Level
system diagnostic mechanisms administration
tools • Configure plans and relevant
FSC Code SDS-OUS1-2012-1.1 SDS-OUS1-3012-1.1 SDS-OUS1-4012-1.1
• Scan the system authentication personnel in view of
and networks software and new and emerging
Run system Administer, configure Plan the
periodically to features of network cybersecurity
diagnostic tools, and and troubleshoot administration
check and maintain devices as required policies and
install and update security programmes and technical
virus protection to protect against security threats
simple, basic security and mechanisms, and operationalisation of
• Apply basic security threats • Manage security
FSC Proficiency programmes, virus analyze impact of security programmes,
access rights • Perform post- administration
Description protection and patches and updates and investigate
and permissions implementation processes to ensure
system patches on system and security breaches in
on a day to day troubleshooting of requests, activities
networks information, system
basis, according security software and updates are
and network access
to established • Assist users in handled according
protocols defining and to internal protocols
• Basic concepts and • Complexities in • End-to-end security • Follow prescribed clarifying their • Establish access
protocols to assess access rights and control rules and
processes of system system and network administration Skills
rules, access privileges permissions, aligned
administration administration processes Application controls and • Coordinate with organizational
• Available system • Methods of • Range of tools
configurations to complicated access priorities and
updates and configuration for a and techniques to
report suspected control rights, security parameters
patches range of software enhance website
• Use of system and and hardware security
anomalies permissions and • Facilitate
network diagnostic • Security software • Emerging security
• Assist in escalated issues organization-wide
tools troubleshooting issues and threats
investigation of • Investigate communication
issues relating to unauthorized access of access control
• Configuration techniques • Security
security systems incidents according rules, rights and
procedures • Principles of weaknesses
Underpinning and access controls to established permissions
• Preventative access rights and of installed
Knowledge maintenance permissions infrastructure
procedures • Plan monitoring and
control methods
procedures • Process of • Key principles
for managing user
• Access rights investigation for of user access
access
management security breaches management and
processes and unauthorized control
• Grant permissions
for role-based
• Indicators of access • Implications of
access requests,
security and access various levels of
based on their
anomalies user access
compliance with
• Diagnosis of
organizational
security breaches
standards and
procedures
Continue to next page • Investigate
significant
security breaches
in information
and system or
network access
and recommend
required action

Range of
Understanding

388 Philippine Skills Framework Software Development and Security 389

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Security Architecture Security Architecture

Design security architectures and controls; either embedding of security principles into the design of
architectures to mitigate the risks posed by new technologies and business practices, or the actual design and FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 2
specification of implementable security components, along with the accompanying control measures, to meet Level

defined business security needs. • Identify key security • Investigate potential • Establish
risks and problems security threats organizational
posed by new and articulate guidelines and
technologies and implications on IT principles for the
business practices systems design of security
• Design secure • Define overarching system architecture
systems and security system and controls
controls based on blueprint including • Review security
IT architectural protection profile system architecture
guidelines and and security targets against industry
requirements • Integrate security best practices and
• Define security solutions and business security
specifications of design principles needs
FSC system components, to develop a • Define the level of
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 that address robust and security controls
Level security objectives coherent security needed for the
and functional architecture organization’s
FSC Code SDS-DAR1-3009-1.1 SDS-DAR1-4009-1.1 SDS-DAR1-5009-1.1 requirements • Direct the design of IT systems,
• Incorporate controls new or enhanced information and
Design secure Evaluate the Formulate new into security system security systems assets
systems and effectiveness and Artificial Intelligence components to and architectures • Plan design of
define security sustainability of (AI) workflows in Skills minimize security • Develop a control organization-wide
specifications Artificial Intelligence order to streamline Application breaches or lapses plan for the security systems
FSC Proficiency of components, (AI) workflows project execution • Check for an security system • Endorse new,
adequate level of architecture based modified or
Description integrating for process and maintenance
appropriate security improvements processes in line security robustness on organizational strengthened
controls with organizational in system designs guidelines and security controls
strategy security principles that are in line with
• Lead review of the organization’s
system architecture security strategy
• Security threats • Emerging security • Industry best against security • Introduce
and vulnerabilities threats and impact practices in security requirements new security
facing IT systems on IT systems architectures and • Recommend system design
• Security assurance • Key components systems design modifications to methodologies,
and functional of security system • Emerging trends in security control tools and
requirements blueprint the industry and designs to boost techniques to the
• Security system • Principles of potential impact the protection of organization
components security system on enterprise organization assets • Review systems’
• Elements and integration architecture and security plans in
workings of security • Range of system security view of potential
Underpinning evolution of the
controls security tests and • Key criteria for
Knowledge • Goals and purpose interpretation of determining enterprise strategy
of security controls results required level of and architecture
• Common • Evaluation security controls
specifications and guidelines for • New and
designs for secure system architecture emerging security
Range of
security system design
Understanding
methodologies,
tools and
techniques

Continue to next page

390 Philippine Skills Framework Software Development and Security 391

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Security Assessment and Testing Security Assessment and Testing

Conduct threat modeling, vulnerability assessment and penetration testing to reveal vulnerabilities or lapses in
the existing systems or security mechanisms and evaluate the extent to which systems are able to protect the FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
organization’s data and maintain functionality as intended. Level

• Perform technical • Carry out threat • Design security • Establish

coordination of modeling and testing plan and organization
vulnerability secured source code evaluation criteria guidelines and
assessments and review for vulnerability methodologies
penetration testing • Conduct authorized assessments and for the design
according to test penetration penetration testing and conduct of
plan templates testing of systems activities vulnerability
• Execute consisting • Manage the assessments and
vulnerability of a range of implementation penetration testing
scans on smaller penetration testing of vulnerability activities
systems, using methodologies, assessments • Lead security
FSC basic vulnerability tools and and penetration reviews, specifying
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 assessment tools techniques testing activities, the IT systems,
Level
and tests • Use a suite of in line with the applications,
• Document the network monitoring organization-wide processes, people to
results of security and vulnerability strategy be assessed
FSC Code SDS-DIM1-2015-1.1 SDS-DIM1-3015-1.1 SDS-DIM1-4015-1.1 SDS-DIM1-5015-1.1
assessments and scanning tools to • Implement • Develop
tests, according to assess the threats advanced threat comprehensive
Execute vulnerability Conduct authorized Design security Authorize
test plan guidelines and vulnerabilities modeling and criteria for assessing
scans and penetration testing testing plan, and and establish
• Identify security in a system source code review the effectiveness
conduct research of systems and to perform advanced, organization
lapses in the • Identify techniques of security
on exploitation expose threats, authorized guidelines and
system or security vulnerability • Conduct advanced, mechanisms and
of system vulnerabilities and penetration testing strategies for
FSC Proficiency mechanisms, exploitations and authorized controls
vulnerabilities, and potential attack as well as intelligence security testing,
Description based on issues potential attack penetration testing • Develop
interpret findings vectors in systems analysis on cyber and determine the
documented from vectors into a of highly complex implementation
to identify security attack incidents future-readiness of
vulnerability scan system and secure systems strategies for
lapses the organization's
results • Analyze • Analyze patterns vulnerability and
security posture
• Record evidence of vulnerability scan in incident data to penetration testing
controls which are results to size and identify new and activities to ensure
Skills
inadequate or not assess security emerging trends organization-
• Application and • Process and • Organizational • Design guidelines Application duly enforced loopholes and in vulnerability wide consistent of
usage of basic techniques for objectives of and best practices
vulnerability secured source code vulnerability for threat modeling,
• Conduct research threats exploitation and information security
assessment tools review assessment and vulnerability
on threat actors, • Evaluate if current hacking techniques plans
and tests • Threat modeling penetration testing assessment,
their techniques systems can • Lead advanced • Authorize
and ways in which overcome emerging analysis of intrusion penetration
• General process techniques • Key components penetration tests
vulnerabilities in threats and hacking signatures, testing activities
and technical • Penetration testing and methodologies and source code
security systems techniques techniques, on organization’s
requirements of techniques and in the design of review
penetration testing methodologies security testing • Organization can be exploited • Assess current and procedures systems, in line with
security practices associated with business priorities
• System security • Penetration testing activities priorities and IT
and controls cyber attacks and security
vulnerabilities and tools and their • Advanced threat security objectives
Underpinning against expected • Determine hacking requirements
threats usage modeling, hacking, • New and emerging
Knowledge • Internal and • Network monitoring penetration testing trends in cyber
performance techniques and • Synthesize key
parameters or attacks that the organizational
external security tools and their and source code attacks, hacking
guidelines organization’s implications from
standards usage review techniques techniques and
• Vulnerability • Data and trend security threats
• Develop a systems are most vulnerability
vulnerability vulnerable to assessment and
assessment tests analysis in cyber
and interpretation attacks
assessment and • Refine test plan penetration testing
penetration testing templates to model reports
of results
• Range and types of
report, highlighting after new and • Evaluate the
key threats and advanced hacking future-readiness of
security loopholes
areas for improving actions the organization’s
and threats
system security security posture
in light of the
organization’s
mission and
the changing
technological
environment

Range of
Understanding

Continue to next page

392 Philippine Skills Framework Software Development and Security 393

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Security Education and Awareness Security Governance

Drive security education and awareness in an organization by providing advice and guidance on potential risks, Develop and disseminate corporate security policies, frameworks and guidelines to ensure that day-to-day
mitigation strategies and best practices. This includes development of communication strategies and training business operations guard or are well protected against risks, threats and vulnerabilities
materials to ensure employee adoption and adherence to security policies and standards.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
FSC
Level
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level FSC Code SDS-RMG1-4010-1.1 SDS-RMG1-5010-1.1 SDS-RMG1-6010-1.1
FSC Code SDS-OUS1-3013-1.1 SDS-OUS1-4013-1.1 SDS-OUS1-5013-1.1 Proactively identify security Evaluate security risks and Anticipate potential security
risks in business operations and establish corporate security threats and emerging trends
Implement processes Develop policies Establish strategies FSC Proficiency implement security guidelines policies and frameworks to in security management,
to manage voluntary and guidelines to and plans to manage
FSC Proficiency Description and protocols, in line with guard against them establishing targets for the
employee exits manage voluntary exit voluntary exits corporate security policies organization's security policies
Description processes and systems

• Organization security • Security gap analysis • Potential internal and

• Key principles of • Potential end- • Trends and threats in operational procedures • Security threats and system external threats to
information and cyber user threats and the evolving security • Implementation process and vulnerabilities organizational security
security vulnerabilities landscape considerations for security • Critical elements of corporate • Emerging trends and
• Critical elements in • Information and cyber • Key business policies and protocols security policies developments in security
security awareness security education priorities and security • Types of security controls and • Security frameworks management and practices
programmes needs and objectives implications implementation procedures • Key messages to drive in • Industry standards and best
• Effective security • Business case • Strategic partnership Underpinning
Underpinning • Techniques for assessment communication of security practices for organizational
awareness or delivery development building Knowledge of processes against security standards security
Knowledge methods • Cost benefit analysis standards • Impact of changes in security
• Methods to measure of investments in protocols on the organization
effectiveness of security education • Industry best practices and
security education and awareness benchmarks for security
and awareness frameworks
programmes

• Assess adherence • Identify existing security • Set direction for the

• Identify areas for • Define information • Align security of applications and risks, threats and organization’s corporate
improvement in the or cyber security education and infrastructure components vulnerabilities and analyze security policies, frameworks
organization’s existing knowledge awareness initiatives to security standards and gaps in current organizational and protocols, in line with
security practices requirements for the with business baselines security policies business requirements and
• Develop security organization priorities and • Identify lapses in • Develop corporate the external environment
education materials • Develop a business emerging security organizational security security policies based on • Endorse proposals for updates
• Execute endorsed case for security trends standards or issues that organization’s direction, to or enhancements to corporate
security awareness education and • Lead critical may endanger information ensure business operations security policies
activities according to awareness communications of security and integrity are well protected • Establish benchmarks and
a set plan programmes robust and compelling • Develop specific action plans • Recommend improvements, targets for information
• Implement security • Define the objectives security education for different business units, updates or modifications to systems operations and
awareness projects and key outcomes of and awareness based on corporate security current security policies and processes to be regularly
• Measure effectiveness security education programmes policies, standards and practices, to address potential reviewed against
of security awareness and awareness • Project the business guidelines security gaps
programmes initiatives value, benefits and • •
Skills Evaluate technologies Introduce suitable
• Refine the content, • Manage a robust costs of security Skills and tools that can address technologies, processes and
Application structure or approach communication and programmes
Application security gaps and facilitate tools to monitor, guide and
of security awareness engagement strategy, • Establish strategic alignment with security maximize compliance with
programmes detailing the intended alliances with external policies security policies
to maximize audience and key partners to raise • Introduce security controls in • Drive communication of
effectiveness messages security awareness line with corporate security corporate security policies
• Advise employees • Lead the • Endorse security policies and frameworks and implementation of
on potential security implementation of education and • Roll out security guidelines security protocols
risks large-scale security awareness plans and and protocols, ensuring • Establish internal processes
awareness projects budgets understanding and to regularly review adequacy
and initiatives compliance of information systems’
• Co-create mitigation • Review adequacy of security controls against set
strategies to address information security controls benchmarks
security risks with • Highlight areas for
internal stakeholders improvement and propose
solutions or revisions to
security guidelines
Range of
Understanding
Range of
Understanding

394 Philippine Skills Framework Software Development and Security 395

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Security Operation Compliance Security Operation Compliance

Manage operations that comply with the relevant legal requirements in the security industry.
FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Obtain and clarify • Demonstrate • Demonstrate • Demonstrate

necessary service understanding of understanding understanding
contract details with legal regulations of the roles and of the roles and
appropriate persons and offenses responsibilities of responsibilities of
• Carry out security • Identify accurately security supervisors security agencies
duties according what constitutes within relevant legal within relevant legal
to organizational violation and breach requirements requirements
FSC requirements within of the various • Interpret employers’ • Interpret and plan
legal requirements regulations, Acts contracts for to fulfill security
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Demonstrate and offenses security services agencies’ obligation
Level understanding • Carry out and identify as stipulated
of work scope at appropriate actions the roles and in the security
FSC Code SDS-SOP1-2001-1.1 SDS-SOP1-2001-1.1 SDS-SOP1-3001-1.1 SDS-SOP1-4001-1.1 clients’ premises according to law responsibilities of service contractual
• Interpret enforcement security personnel requirements
Adhere to appropriate Adhere to appropriate Supervise security Manage security understanding practices, • Comprehend Implement security
codes of conduct legal requirements operations in agencies in
FSC Proficiency of relevant Penal procedures and common terms agencies’ rights
during deployments for law enforcement accordance to accordance to Code and criminal orders during in contracts for and obligations
Description officers relevant legal relevant legal procedure code situations security services as employers of
requirements requirements • Carry out • Carry out with clients security personnel
appropriate actions appropriate actions • Evaluate areas in • Implement agencies’
• Roles and • Roles and • Roles and • Organization during situations according to the security agencies’ obligations to
responsibilities of responsibilities of responsibilities of procedures for
according to Penal Code omissions and clients’ intellectual
security officers law enforcement security supervisors applying security
organizational • Carry out search security officers’ property within
• Organizational officers within relevant legal licenses
procedures and arrest duties behaviors that may legal requirements
structure of security • Types of relevant requirements • Terms and
• Communicate and according to the cause liquidated • Analyze and
agencies and law enforcement • Terms and conditions
inform appropriate Criminal Procedure damages evaluate legal
functions of key practices, conditions of of licensing
authorities on Code • Communicate with implications in
personnel procedures and employment with requirements of the
situations during • Communicate and security personnel common types of
• Essential orders security agencies security industry
Skills deployment inform appropriate on their roles and premises where
information • General law • Types of regulatory • Types of regulatory
Application authorities on responsibilities security personnel
regulating security related to security bodies in the bodies in the
situations during • Recognise specific are deployed
officer employment operations security industry security industry
deployment situations in • Manage security
• Types of building • Penal Code to • Contractual • Relevant legal
security service agencies within
premises and the security operations requirements requirements for
contracts with the relevant legal
relevant scope and • Criminal Procedure • Types of security operations
clients requirements
constraints Code to security indemnities and agencies
• Take appropriate
• Types of situations operations • Types, • Types of schemes
actions to address
• Types of contractual • Types of situations consequences and available for
problems within
agreements during security impacts arising from enforcement
supervisors’ roles
• Types, operations breach of contract conditions
and responsibilities
consequences and • Types of • Types of building • Types of security
according to
impacts arising from appropriate premises and the services contractual
Underpinning organizational
breach of contract punishment relevant scope and requirements
Knowledge procedures
• Relevant legal methods constraints • Organization rights
• Apply
requirements for • Organization and obligations as
understanding
security operations requirements employer
of security
and procedures • Basic principles
supervisors’
for addressing of intellectual
legal rights and
problems property, relevant
responsibilities at
encountered at laws and breaches
the workplace
clients’ premises of confidence
• Review security
• Types of evaluation • Types of clients’
operations and
methods intellectual
forward written
• Organizational property,
findings and
procedures relating requirements and
recommendations
to reviewing of risk factors
to appropriate
security operations • Legal implications
person
and the rights
security agencies
have in common
types of premises Range of
where security Understanding
personnel are
deployed

Continue to next page

396 Philippine Skills Framework Software Development and Security 397

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Security Program Management Security Strategy

Develop and manage security solutions, products and services through technology innovation, experimentation Establish the organization’s security vision, strategy and initiatives to ensure adequate protection of assets.
and collaboration. This includes security programme planning, developing and testing new security capabilities This involves the planning, implementation and review of enterprise-wide security controls which includes
and implementing security technologies and programmes. policies, processes, physical infrastructure, software and hardware functions to govern and preserve the
privacy, security and confidentiality of the organization’s information and assets.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
FSC Code SDS-DIM1-3016-1.1 SDS-DIM1-4016-1.1 SDS-DIM1-5016-1.1 Level

Detail the security Manage large scale Spearhead new, complex FSC Code SDS-SPI1-4004-1.1 SDS-SPI1-5004-1.1 SDS-SPI1-6004-1.1
requirements for system secure system initiatives or revolutionary security
architecture components and collaborations with programmes, and integrate Assess security risks, threats and Establish security goals and Create a security vision for the
FSC Proficiency and implement security programmers to develop a suite of enterprise-wide vulnerabilities, and recommend objectives as well as policies and organization and establish an
FSC Proficiency
Description programmes new security solutions and security programmes security initiatives to mitigate standards to guide information overarching information security
capabilities into a cohesive security
Description them security and assurance in the strategy and frameworks
architecture current and future landscape

• Security risks, threats and • Goal setting and objectives of • Vision and strategy
• Security measures and • Components of security • Industry trends in vulnerabilities organization security development for organizational
indicators architecture security management • Linkage of business processes • Information security and security
• Common tools and • IT security knowledge • New and emerging to security systems assurance strategy • Key principles of information
methodologies in of various threats and techniques for security • Techniques and considerations • Best practices in information security and assurance
security programme system vulnerabilities programme development in security programme design security policies • Industry standards, frameworks
development that the organization • Interdependencies • Application of information • Best practices and emerging and best practice in
Underpinning • Systems and integration • Objectives of security among system and
Underpinning
security and assurance technologies in security control information classification and
Knowledge testing programmes security components architectures • Knowledge on the various permissions
• Maintenance procedures • Feasibility studies and • Security architecture Knowledge • Existing internal and external security management • Business impact projection and
for security programmes cost-benefit analysis development security standards benchmarks analysis
• Metrics for evaluating • Gap analysis in organization • Industry best practices and
security programmes security benchmarks or standards in
• Implications and impact of organizational security
security gaps • Emerging security risks, threats
and vulnerabilities
• Assess the current level • Review security • Apply new, revolutionary
of security capabilities robustness and risks security solutions,
in enterprise system of existing system programmes and • Identify security risks, threats • Formulate security goals • Establish a vision and
components architecture capabilities required by and vulnerabilities relevant to and objectives based on an overarching strategy for the
• Detail the security • Develop objectives of the organization organization operations and integrated understanding security of the organization
requirements for system security systems and • Manage culture systems. of business priorities, the • Direct an organization-wide
architecture components programmes of innovation and • Assess gaps in existing security overarching security vision strategic information security
• Liaise with stakeholders • Manage large scale or experimentation in controls and their potential and strategy directions, and framework
to co-develop security complex secure system security programme business impact defined security management • Determine data protection
products and services programmes and development • Translate security objectives benchmarks policies for information
• Pilot the developed initiatives • Review business viability and assessment of gaps into • Establish standards and classification and permissions
security programme, • Lead collaboration to and value of security specific security programmes or practices to protect the in line with the business and
product or service, develop new security programmes guidelines integrity, authenticity and security strategy
checking for solutions, products, • Manage oversight of a • Develop a detailed action plan confidentiality of information • Define the security
Skills effectiveness and services or capabilities suite of organization- for a security programme, • Manage compliance with management benchmarks to
Application compatibility • Perform feasibility wide security solutions
Skills
making periodic updates with information security guidelines evaluate formulated security
• Coordinate the roll out of studies and cost-benefit and systems technological or regulatory and classification or permission goals and objectives
specific security projects, analysis on security • Integrate security
Application changes rules • Allocate resources for security
products or services programmes programmes into a • Deliver advice and guidance • Lead communication of initiatives based on the relative
• Run regular maintenance • Develop a business case cohesive security to facilitate adoption of security goals and objectives to impact and importance to the
and performance for security programmes architecture information security and the organization business
checks on new security • Manage implementation • Align information assurance architectures • Review existing security • Review security initiatives to
programmes or system of new security systems strategic plans • Monitor the effectiveness of controls against current and ensure alignment with internal
components throughout programmes and with business needs security initiatives, against future costs / risks to the and external standards
the IT service lifecycle safeguards and the organization’s internal and external standards business • Anticipate potential
• Evaluate the security requirements • Develop strategies and plans to security risks, threats and
effectiveness of new • Lead the implementation resolve security gaps vulnerabilities faced to ensure
security programmes of enterprise-wide IT • Drive organization-wide the organization’s security
security programmes security initiatives in line with controls are future-ready
internal and external standards

Range of
Understanding Range of
Understanding

398 Philippine Skills Framework Software Development and Security 399

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Security Surveillance Management Security Surveillance Management

Obtain and record surveillance information accurately using appropriate surveillance equipment in accordance
with relevant legal and organizational requirements. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Operate security • Operate surveillance • Deploy appropriate • Identify areas

surveillance software systems surveillance and rationale
equipment to identify areas of equipment required for deployment
according to activities that may for surveillance of surveillance
organizational be of high risk to operations equipment
procedures abnormal behaviors • Conduct pre- • Select appropriate
• Check and ensure • Operate remote operational checks types of
that recording surveillance on equipment for surveillance
devices are of equipment in operation readiness equipment for site
FSC operational status accordance to and effectiveness deployments
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Operate surveillance organization in accordance with • Manage the project
equipment to operating organizational implementation
Level
capture relevant procedures requirements of surveillance
evidence in • Analyze behaviors • Obtain licenses systems and
FSC Code SDS-STM1-1001-1.1 SDS-STM1-2001-1.1 SDS-STM1-3001-1.1 SDS-STM1-4001-1.1
accordance to and or situations for operating ensure that site
operational to detect security surveillance acceptance tests
Apply appropriate Perform remote Supervise Plan, implement and
procedures incidents equipment and meet operational
procedures when access surveillance surveillance review surveillance
• Identify and • Report abnormal approval from the requirements
operating security functions using operations operations
FSC Proficiency report subjects, behaviors remotely relevant authorities, • Plan and prioritize
equipment security software
Description scenes, actions using software where required investigation cases
programs and
and time captured systems • Establish in accordance
equipment
on surveillance • Report details communication with criticality
equipment in of situations channels in and urgency of
accordance to to appropriate accordance with assignments
• Organizational • Operating • Organizational • Organizational
organization authorities using organizational and formulate
procedures for procedures for procedures procedures for
procedures software systems requirements contingency
handling security security software for operating surveillance
• Complete relevant • Escalate situations • Identify safety plans for effective
surveillance performing remote surveillance operations
documentation to enforcement risks relating to deployment of
equipment access surveillance equipment • Types and uses
relating to teams to carry out investigation surveillance
• Types and uses functions • Types and uses of existing
surveillance appropriate actions and carry out operations
of security • Organizational of surveillance and emerging
operations • Carry out basic appropriate risk • Review or interpret
surveillance procedures for equipment surveillance
• Carry out basic troubleshooting and control measures datasets uncover
equipment escalation to • Type, uses, equipment
troubleshooting report equipment in accordance with trends or patterns
• Characteristics enforcement teams characteristics • Rules of surveillance
and report security faults to supervisors organizational • Develop new
and limitations • Types and uses of and limitations system design Skills
surveillance • Complete relevant requirements methods to conduct
of security security remote of surveillance • Factors affecting Application equipment faults to documentation • Carry out analysis on large
surveillance surveillance equipment the achievement
the supervisor relating to remote observation checks and complex
equipment equipment • Formats and of surveillance
surveillance on surveillance sites datasets specific to
• Situations or areas • Types of equipment duration of storage objectives
operations to confirm targets each issue
to use security with augmented media and quality • Formulating
in accordance with • Assess and
equipment analytics ability of recorded surveillance
organizational evaluate analytical
• Relevant legal information operation plans
procedures performance in
requirements admissible as • Interpretation
• Obtain and record addressing business
relating to security evidence of results from
surveillance objectives
surveillance • Types of operational statistical modeling
Underpinning information • Research and
operations environments • Limitations of
Knowledge • Relevant licenses different types of
on appropriate recommend new
surveillance surveillance
from relevant data
equipment equipment for
authorities for • Predictive analytics
accurately and deployment
surveillance • Relevant legislative
without prejudice • Review and
operations requirements
in accordance with access efficiency
• Safety risks and risk when conducting
organizational of surveillance
control measures surveillance work
requirements equipment
• Surveillance tasks
• Recommend
observation
alternate
techniques, pitfalls
surveillance
and best practices
operation plans
on video data
when necessary
analytics
• Analyze video
• Data-mining
set using basic
techniques
statistical
• Types of
techniques to
information
identify trends and
gathered from
patterns and make
surveillance
informed decisions
operations
• Design data
infographics for
Continue to next page presentations

Range of
Understanding

400 Philippine Skills Framework Software Development and Security 401

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Security Threat Research Service Level Management

Establish procedures for gathering, analyzing and interpreting information about security threats and present Plan, monitor and manage service provisions for the achievement of agreed service level targets.
findings to relevant stakeholders.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
FSC Level
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level FSC Code SDS-SCM1-3004-1.1 SDS-SCM1-4004-1.1 SDS-SCM1-5004-1.1 SDS-SCM1-6004-1.1

FSC Code SDS-SRM1-4001-1.1 SDS-SRM1-5001-1.1 SDS-SRM1-6001-1.1 Monitor service Manage fulfillment Evaluate service Formulate the
levels, review and of service level levels and oversee organization’s service
Develop in-depth analysis Evaluate and develop Drive discussion using report service agreements (SLAs) improvements to delivery standards
on security threats and the in depth analysis on the security threat research delivery deviations and resolve issues enhance service and strategy, drive
FSC Proficiency to maintain overall performance a service level
relevant factors security threats and the findings for actions FSC Proficiency
Description relevant contributing factors service levels agreement (SLA)-
Description oriented mindset, and
establish strategic
• Theories and concepts in • Research methods in • Transnational research networks and
Security Studies Security Studies trends partnerships
• Strategies in Security • Strategies in Security • Emerging threat
Studies Studies perception and trends
• National security and small • Research design • Research critical success • Methods for data • Communication • Contract • Industry best
states • Methods of evaluating factors of mitigation plans collection and channels and management practices for service
• Threat perception and security threats • Methods of collecting analysis methods processes management
trends • Principles, strengths and feedback from senior • Organizational • Key drivers • Negotiation tools • Organizational
• Globalization in terms limitations in selection of executives and key standards and of customer and techniques objectives and
of national security analysis techniques stakeholders guidelines for satisfaction • Quality of Service strategic outcomes
Underpinning service delivery • Diagnostic methods (QoS) parameters • Regulatory
strategies • Emerging threat • Barriers to change and
Knowledge • Types of terrorist groups perception and trends innovation • Organizational and tools and measures standards and
and risk levels • Globalization in terms • Implications of procedures for • Service quality • Service requirements on
• Characteristics of terrorists of national security organizational procedures escalation and planning improvement SLAs
Underpinning
and groups strategies and legal requirements on reporting of service frameworks programme design • Service
Knowledge level agreements • Service monitoring methods management
• Organisation’s processes, • Types of internal and security threats
policies and procedures external factors affecting (SLAs) breaches methodologies and • Service recovery frameworks and
national security • Service tools policies and methodologies
• Organisation’s processes, performance • Service resolution methods • Service recovery
policies and procedures metrics procedures and • Stakeholder policies and
• Types of SLAs techniques relationship frameworks
development
• Address different concepts • Facilitate application • Formulate forecast of concepts and
and issues in Security of advanced statistical future environments and techniques
Studies tools to achieve research trends from data analysis
• Analyze security risks in objectives results
small states • Review data to predict • Lead discussions for
Continue to next page
• Apply security studies trends, dynamics and preliminary steps to meet
concepts to security movements forecasted scenarios
operation planning • Review data collected • Formulate results oriented
• Appraise different to identify gaps and plans utilizing data
concepts of terrorism weaknesses analysis results
• Examine causes and roots • Facilitate solutions to • Evaluate strategic options
Skills
of terrorism address weaknesses in and risk factors for
Application • Propose factors analytics business opportunities
responsible for • Conduct presentations in to guide development of
development of terrorism clear and concise manner plans
• Evaluate measures used for intended audience • Initiate discussions
by counterterrorist with stakeholders on
organizations to address appropriate future plans
terrorist groups • Guide stakeholders
• Compare and contrast endorsement by
terrorist groups evaluating implications of
strategies

Range of
Understanding

402 Philippine Skills Framework Software Development and Security 403

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Service Level Management Software Configuration

Configure software products and apply scripts and automation tools to integrate and deploy software releases
FSC to various platforms and operating environments. This includes subsequent modifications to software
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level configuration, based on outcomes of systems and/or configuration tests.
• Monitor service • Develop operational • Negotiate service • Lead formulation
delivery plans to deliver on level requirements of service level
performance requirements of and manage requirements in
metrics SLAs contracts line with business
• Interpret customer • Evaluate • Develop and technical
satisfaction data service delivery relationships with requirements
and information performance service providers • Harmonize
according to defined against agreed SLA and customers alignment of SLAs
performance requirements • Spearhead to organizational
metrics • Analyze customer implementation objectives
• Assess gaps in satisfaction data of service • Anticipate impact
service delivery and information in management of trends and FSC
against agreed relation to service framework regulations on SLAs Proficiency LEVEL 6 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
service levels delivery • Establish measures • Build strategic Level
and performance • Evaluate service and controls to networks and
metrics performance achieve desired partnerships FSC Code SDS-DIM1-2005-1.1 SDS-DIM1-3005-1.1 SDS-DIM1-4005-1.1
• Prepare service metrics to service levels with critical
reports on proactively identify • Create processes stakeholders, Verify accuracy, Develop and update Develop policies,
performance and potential issues or and procedures to service providers completeness a configuration processes and
breaches of SLAs breaches of SLAs enable the regular and customers and currency of management plan, guidelines for the
• Identify issues in • Communicate monitoring of • Establish service information in determining systems organization's
Skills service delivery or potential or actual service performance management configuration and techniques to configuration
Application potential breaches breaches to key • Lead service framework for the FSC Proficiency
logs and review track changes and management and
of SLA stakeholders recovery initiatives organization Description unauthorized revisions tracking
• Resolve issues or • Investigate issues in and engagements • Drive organizational changes, diversions
breaches of SLAs as service delivery with key excellence in service or inappropriate use
per guidelines • Assess service stakeholders delivery and service of software assets
• Provide support on achievements to • Devise roadmaps level management
service delivery and support preparation for process • Oversee
SLA maintenance to for service reviews improvement to implementation • Standard scripts and • Types and usage • Critical elements
key stakeholders • Implement actions enhance service and design of tools for software of scripts and tools and considerations
• Suggest actions for for service recovery levels organizational configuration for integrating and in a software
service recovery or improvement of • Conduct service policies and • Basic tests deploying software configuration plan
or improvement of service levels reviews with service processes to ensure and checks for products • New and emerging
service levels providers and service continuity deployment of • Software software
customers • Design software to a configuration configuration tools
• Evaluate QoS and organizational platform procedures and methodologies
SLAs and propose service recovery • Signs of errors or • Configuration tests • Script development
changes to services framework and issues in software and their purposes for software
or service levels in policies Underpinning
deployment • Interpretation of configuration
alignment with the Knowledge configuration test • Pros, cons and
organization’s SLA results applicability of
strategy • Elements of various systems or
the software configuration tests
configuration and • Implications of
deployment process configuration
Range of testing results
Understanding on software
deployment process

Continue to next page

404 Philippine Skills Framework Software Development and Security 405

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Software Configuration Software Design

Create and refine the overall plan for the design of software, including the design of functional specifications
FSC starting from the defined business requirements as well as the consideration and incorporation of various
Proficiency LEVEL 6 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level controls, functionality and interoperability of different elements into a design blueprint or model which
• Apply standard • Analyze release • Develop a release describes the overall architecture in hardware, software, databases, and third party frameworks that the
scripts and tools components policy for the
to deploy software • Coordinate organization software will use or interact with.
products to a with relevant • Lead the planning
specific platform stakeholders on and design of
• Perform simple release scheduling release packages
tests or checks on to align release • Establish plan for
platform specific processes and configuration of
versions of software procedures software products
products • Select appropriate to run across
• Identify scripts and tools various suitable
compatibility and for integrating and platforms
functionality issues deploying software • Introduce new and
arising from checks products emerging software
• Execute • Configure software configuration tools
modifications products to and methodologies FSC
to software integrate and • Develop new Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
configuration, based deploy software scripts to enable Level
on clear directions releases to various complex software
and guidelines platforms configurations FSC Code SDS-DAR1-3010-1.1 SDS-DAR1-4010-1.1 SDS-DAR1-5010-1.1 SDS-DAR1-6010-1.1
• Document updates • Execute • Select appropriate
Skills
to software products configuration tests systems and Design simple Create a software Translate complex Inspire new
Application and deployment on platform specific configuration tests software components, design blueprint software ideas and and innovative
instructions versions of software • Revise the software assessing based on a broad concepts into a software design
• Record release products in line with configuration plan functionality of design concept, and design blueprint ideas, and align
FSC Proficiency
activities for future testing procedures based on testing different elements, business and user and establish key design principles
reference • Diagnose issues results Description and produce design requirements design principles and and parameters
surfaced from • Manage documentation methodologies with current and
configuration modifications to future needs
testing software product or
• Identify potential configuration code,
improvements to enable software • Design requirements • Components and • Software design • New and emerging
and modifications products to run as for simple, requirements of principles trends in software
to the software intended basic software a software design • New and emerging design ideas
configuration and components blueprint methodologies and • Best practices and
deployment process • Basic software • Software design tools for software external regulations
or the software code design tools and standards, methods design in software design
• Implement techniques and tools - and • Pros, cons and standards and
modifications to • Types of controls, their pros, cons and trade-offs of practices
platform-specific elements and applications different software • Process to
Underpinning
software products features in software • Requirements design options determine software
and processes
Knowledge • Indicators of functional design principles
of software specifications of
functionality and software
Approaches and practices for software configuration may include: interoperability • Impact of different
• Continuous Integration • Documentation of software design
Range of • Continuous Deployment design details elements on overall
Understanding • Software Version Control software operations
• DevOps and usability

Continue to next page

406 Philippine Skills Framework Software Development and Security 407

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Software Design Software Testing

Assess and test the overall effectiveness and performance of an application, involving the setting up of suitable
FSC testing conditions, definition of test cases and/or technical criteria.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Design a simple • Create a software • Translate complex • Inspire new and

software design blueprint software ideas and innovative software
component or based on a broad concepts into a design ideas
interface according design concept, and design blueprint • Establish
to functional business and user and plan organization-
specifications requirements • Establish key wide software
and business • Recommend design principles design standards,
requirements appropriate to guide the guidelines and
• Utilize appropriate standards, methods further definition methodologies, in
software design and tools for the and detailing of a line with emerging FSC
methods and design of software, software blueprint trends, industry Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
tools, in line with in line with the • Introduce new best practices and Level
the organization’s organization’s methods and tools external regulations
software design practice and design for the design of • Anticipate future FSC Code SDS-DIM1-2018-1.1 SDS-DIM1-3018-1.1 SDS-DIM1-4018-1.1
practice and principles software business and user
principles • Design functional • Lead the design requirements, and Draft simple test Design test scenarios Define the testing
• Identify relevant specifications of of highly complex their implications scenarios, and and implement objectives and
controls, elements software systems software and on software design, perform software new or complex criteria for success
Skills and features to to address business systems features and FSC Proficiency testing procedures, tests, investigating and oversee the
Application be included in the and user needs • Evaluate multiple capabilities Description highlighting bugs issues or gaps testing and follow
software to meet its • Evaluate trade software design • Guide the setting of or glitches affecting between actual and up processes for
design objectives offs from the options, so as to design principles, performance expected results software products
• Assess functionality incorporation select the one which ensuring alignment
and interoperability of different best meets business, with current and
of different elements into the user and functional future needs • Purpose and • Software and • Key objectives,
elements or design, and their requirements • Chart a future- elements of a test components which pros, cons and
components in the impact on overall • Justify design focused direction case require testing applicability of
software design functionality, elements to the end for the design of • Feature • Process and various software
• Produce interoperability, user multiple software requirements of the methodology to tests
detailed design efficiency and costs systems testing environment create test scenarios • Impact of business
documentation of the software • Procedures and • Implementation of requirements
mapped to user • Produce design process of software more complicated and regulatory
specifications documentation for testing software tests standards on
complex software Underpinning • Automation testing • Analysis of test acceptable
• Review design Knowledge tools and practices results through baselines
documentations • Indicators of automation • Success indicators
produced software success • Various testing for software testing
and failure outcomes and their
• Commonly implications
Types of Software Applications may include but are not limited to: encountered • Indicators
• Mobile/Native Applications glitches, bugs, faults of software
• Augmented Reality / Virtual Reality Applications and failures malfunctioning or
• Web Applications incompatibility
• Hybrid Applications
• Cloud Applications
Range of Continue to next page
Understanding Types of methodologies may include but not limited to:
• Agile Software Development
• Design Pattern
• Extreme Programming
• Object-Oriented

408 Philippine Skills Framework Software Development and Security 409

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Software Testing Solution Architecture

Design or refine a solution blueprint or structure to guide the development of IT solutions in hardware, software,
FSC processes or related components, to meet current and future business needs. The solution architecture
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level developed may lead to broad or specific changes to IT services, operating models and processes, and should
• Draft standard test • Design test • Define the testing provide a framework to guide the development and modification of solutions.
cases or scenarios scenarios or cases objectives
• Prepare testing to cover a broad • Establish guidelines
environment for range of scenarios and criteria for
testing based on for the application success for various
technical criteria • Determine software tests
and specifications appropriate • Review test cases,
• Execute testing tests, execution technical criteria
procedures conditions and and specifications
• Execute software expected results of tests
testing using • Define technical • Oversee testing
automation criteria and process for software
• Assess test results specifications for products
for unexpected tests • Evaluate outcomes FSC
outcome • Implement new, and patterns in test Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Document details of complex or results in-depth Level
Skills
failures or glitches advanced tests • Recommend
Application that surface from • Analyze gaps changes to FSC Code SDS-DAR1-4011-1.1 SDS-DAR1-5011-1.1 SDS-DAR1-6011-1.1
the test results in between expected address issues and
testing documents and actual test optimize software Develop a solution Establish frameworks Synthesize
• Compare the test results performance and architecture and and determine new trends and
results against • Diagnose any effectiveness prepare a technical relevant tools and developments in or
the functional indicators of blueprint for a given techniques to guide beyond the Infocomm
requirements or application area, demonstrating the development IT Technology (ICT)
desired outcomes malfunctioning or how the solution solutions industry, and lead
to highlight gaps under-performance FSC Proficiency
addresses the development
and areas for • Propose Description requirements of innovative and
improvement modifications to ground-breaking
• Diagnose commonly the product and/or solutions that have
encountered faults system to address significant industry
and failures in requirements more impact
applications effectively

• Process for • Process for • New technology,

Types of testing may include but are not limited to: developing proof of refining solution models and
• Unit Testing concepts architecture concepts
Range of • Integration Testing • Components • Applications of • Emerging trends
Understanding • System Testing of solution tools and modeling and schools of
• Acceptance Testing architecture techniques for thought in the ICT
• Objectives creation of solution and other industries
of solution architecture
architecture • Technical,
• Steps for functional
developing solution and service
architecture considerations
• Tools and • Considerations for
techniques multiple aspects
for solution of the overall
architecture solution including
modeling performance,
Underpinning
• Technical security, latency
Knowledge blueprint design and other relevant
and construction aspect for the
process solution
• Interactions • Standards for
among various IT coding, scalability,
components integration and
reusability
• Compatibility
among multiple
solution
architecture
components and
design activities
• Techniques to
measure a solution’s
value-add

Continue to next page

410 Philippine Skills Framework Software Development and Security 411

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Solution Architecture Stakeholder Management

Manage stakeholder expectations and needs by aligning those with requirements and objectives of the organization.
FSC This involves planning of actions to effectively communicate with, negotiate with and influence stakeholders.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Develop an • Establish high level • Synthesize new

architectural proof structures and technology, models
of concept frameworks to guide and concepts as part
• Develop a solution the development of an IT solution
architecture of IT solutions • Articulate impact
utilizing appropriate incorporating of emerging trends,
tools, techniques various processes, schools of thought,
and models of hardware and developments
system components and software in and beyond the
and interfaces components ICT industry on the FSC
• Identify technical • Determine solutions developed Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
and practical relevant design • Endorse Level
requirements as well tools or modeling architectural proof
as stakeholders’ techniques of concepts
FSC Code SDS-SMT1-2001-1.1 SDS-SMT1-3001-1.1 SDS-SMT1-4001-1.1 SDS-SMT1-5001-1.1 SDS-SMT1-6001-1.1
demands required to • Spearhead
• Prepare a technical develop a solution innovative and Identify key Serve as the Develop a stakeholder Define a strategic Establish the
blueprint for a architecture and ground-breaking stakeholder organization's engagement plan stakeholder overall vision for
solution in a given blueprint solutions that relationships, needs main contact point and negotiate management the alignment of
area • Align requirements significantly impact and interests, and for stakeholder with stakeholders roadmap, and lead organization's
• Demonstrate how of various internal the industry coordinate with communications, to arrive at critical discussions and stakeholders'
the recommended and external FSC Proficiency
stakeholders on a clarifying mutually-beneficial and negotiations, objectives, co-
IT solutions and stakeholders, as Description day-to-day basis responsibilities arrangements addressing escalated creating shared
components well as technical, among stakeholders, issues or problems goals and strategic
collectively address functional
Skills and engaging them to encountered initiatives with senior
an existing business and service align expectations stakeholders.
Application problem or need requirements
• Implement regular within a solution
system reviews to architecture • Key stakeholder • Stakeholder • Analysis of • Analysis and • Key processes and
monitor solution • Coordinate relationships mapping techniques stakeholder planning considerations
status and make multiple solution • Basic stakeholder • Stakeholders’ roles relationships and approaches in in formulating
modifications, architecture communication and relationships, levels of interest, stakeholder stakeholder
according to components techniques and their impact on power and impact management management
an architecture and design the organization • Process of setting • Evaluation strategy
management activities, ensuring • Range of and aligning techniques • Changes and trends
framework consistency and communication expectations to prioritize in stakeholders’
compatibility within Underpinning channels, • Negotiation stakeholder demands and
a target framework
Knowledge approaches and techniques and relationships priorities
• Articulate value techniques approaches • Negotiation styles • Senior stakeholder
added by the • Stakeholder • Conflict resolution and skills to gain engagement
solution to the engagement techniques and consensus strategies and
business needs strategies approaches • Value added techniques
• Establish processes • Escalation from stakeholder
to regularly procedures for relationships
monitor, test and handling disputes
review solution
architecture
against business Continue to next page
requirements

Types of Software Applications may include but are not limited to:
• Mobile/Native Applications
• Augmented Reality/Virtual Reality Applications
• Web Applications
• Hybrid Applications
Range of • Cloud Applications
Understanding Types of methodologies may include but not limited to:
• DevOps
• Agile Software Development
• Rational Unified Process
• Systems Development Life Cycle (SDLC)

412 Philippine Skills Framework Software Development and Security 413

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Stakeholder Management Strategy Implementation

Execute and implement operational and tactical-level action plans in alignment with the organization’s
FSC business strategies.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Identify key • Conduct stakeholder • Analyze the • Prioritize • Establish the overall
stakeholders and mapping to identify complexities stakeholder vision for how the
the organization’s facets and nature of stakeholder relationships organization’s
relationship with of relationships relationships and based on in-depth and stakeholders’
them with and between determine their analysis and the objectives can be
• Identify stakeholder stakeholders level of interest, organization’s shared or aligned
needs, positions and • Manage power and impact strategic objectives • Anticipate changes
interests stakeholders’ on the organization and direction in stakeholders’
• Coordinate basic expectations and • Examine • Develop a strategic needs, demands,
activities /and needs, based on stakeholder stakeholder priorities and FSC
processes with the organization’s positions, agendas management expectations
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
stakeholders on a position and and priorities which roadmap, aligned to • Optimize alignment
Level
day-to-day basis resources may be explicitly the organization’s of stakeholder
• Apply knowledge of • Articulate each articulated or vision management
the organization’s stakeholder’s role unspoken • Lead discussions strategy with
FSC Code SDS-SPI1-3005-1.1 SDS-SPI1-4005-1.1
position to respond and responsibilities • Develop a and negotiations organizational goals
Analyze strategies Evaluate strategies
to simple queries • Serve as the stakeholder to influence key • Lead strategic
for critical business for critical business
from stakeholders organization’s main engagement stakeholder negotiations,
functions to ensure functions to ensure
contact point or plan to guide decisions discussions and FSC Proficiency
plans are within risk plans are realistic
representative for communications • Address escalated engagement Description mitigation factors and reflect health of
communicating with different issues raised by or initiatives with key
business
with stakeholders, groups of encountered with leaders and senior
addressing queries stakeholders stakeholders stakeholders
Skills
and providing • Set clear parameters • Represent the
Application • Business analysis • Situational analysis
clarifications and expectations of organization to
• Financial analysis • Market analysis
• Represent the stakeholders’ roles resolve major
• Principles of risk • Risk management
company’s interests and responsibilities escalated issues
assessment • Resource
when interacting • Negotiate with involving critical
• Resource management
with stakeholders stakeholders to stakeholders
Underpinning assessment • Strategy
• Engage align interests or • Deepen
Knowledge • Project implementation
stakeholders goals and arrive at relationships with
management tools framework
regularly to set and mutually-beneficial critical senior
• Measures, targets
align expectations arrangements stakeholders on an
and identifying
and activities as • Investigate ongoing basis
initiatives
well as to exchange problems or issues • Co-create shared
feedback encountered goals, objectives
in stakeholder and vision with
• Analyze external • Review critical
relationships senior leaders and
market factors and business function
• Review feedback stakeholders
health of critical strategies and
from stakeholders
business functions market impact
and affected parties,
• Analyze • Review critical
and recommend
organizational business function
improvements
capabilities to operations
to stakeholder
support strategy • Develop critical
management
implementation business function
strategy
• Propose refinements strategies
to business • Evaluate risk impact
strategies based on internal
Range of • Analyze status factors and external
update reports to conditions
Understanding Skills
determine risk areas • Develop goals
Application • Maintain risk and metrics based
profiles of critical on organization
business functions strategies
• Facilitate rewards
strategies linked to
performance targets
and metrics
• Facilitate
communication of
key components
of business
plans to relevant
stakeholders

Range of
Understanding

414 Philippine Skills Framework Software Development and Security 415

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Strategy Planning Sustainability Management

Develop organizational strategies and policies by analyzing the impact of internal and external influencing Plan, develop and roll out of an organization-wide sustainability strategy. This includes the assessment of
factors and seeking consultation from relevant stakeholders. the organization’s utilization and/or consumption of energy and other resources, vis-a-vis the availability
and stability of supply sources and external best practices and standards in sustainability. This also includes
the on-going monitoring and tracking of energy and/or resource-consumption over time, to identify impact
on the organization’s internal and external environment as well as potential improvements in energy- or
resource-efficiency.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

FSC Code SDS-BPM1-4019-1.1 SDS-BPM1-5019-1.1 SDS-BPM1-6019-1.1

Develop resource allocation Formulate the strategies and Build actionable organization
plans and implement strategies policies that are forward- strategy plans and policies that FSC
FSC Proficiency and policies looking and focuses on bottom are forward-looking, anticipate Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Description line results strategic risks and focus on
Level
bottom line results
FSC Code SDS-BPM1-4020-1.1 SDS-BPM1-5020-1.1 SDS-BPM1-6020-1.1
• Types of resources • Processes to develop • Competitor analysis
Assess the Define action Establish an
• Outcomes of effective organizational strategies and • Customer analysis
organization's plans, solutions organization-wide
resource allocation policies • Strategic objectives of the
utilization of energy and technologies sustainability
• Relevant stakeholders • Impact of internal and organization
against supply to address energy strategy and
• Relevant organizational external influencing factors • Performance drivers of the
considerations, efficiency gaps, introduce new,
strategies, objectives, • Various organizational organization
FSC Proficiency and propose and and implement innovative practices
processes systems and processes • Objectives of strategic plans
• Tools and methodologies to • Types of critical business • Methods of setting Description implement solutions sustainability and technologies to
to optimize utilization practices that optimize energy and
Underpinning review systems and processes functions organizational goals and
encourage resource efficiency
Knowledge • Types of key performance targets
organizational
indicators • Types of strategic risks
commitment
• Outcomes of functional • Types of organizational
analysis analysis
• Objectives of organizational
• Metrics of energy • Impacts of • Global trends and
analysis
and resource Infocomm best practices
• Implications of organizational
utilization Technology (ICT) in sustainability
analysis on organization
• Assessment and energy trends management and
identification of • Methods to optimize green ICT
• Determine resource needs • Evaluate effective • Ensure the organization’s gaps/ lapses in energy and resource • Projection of energy
energy efficiency efficiency, and their utilization patterns
to ensure successful resource allocation to the competitive position and
implementation of business best investment of the financial position
• Implementation pros and cons on the business
function strategy organization • Link resource allocation to the
Underpinning steps for a • Tools, techniques • Innovative
• Develop resource • Evaluate the organization’s best investment opportunities Knowledge sustainability action and technologies sustainability
plan to address measures, practices
management allocation plans strategic plans to consider to drive performance
to determine sufficiency and various life-cycles and trends • Transform the organization’
• Utilization of sustainability gaps and methodologies
optimal utilization of the • Devise corporate strategy strategy plans to consider
appropriate tools • Key considerations for ICT
organization and policy to anticipate long cycles and macro-trends
and techniques for effective • Sustainability
implementation standards and
• Monitor and review resource risk, ensuring that the • Transform the corporate
of sustainability benchmarks in the
usage to determine organization remains resilient strategy and policy to
standards industry
sufficiency and optimal and adaptable in times of appropriately anticipate risk
utilization of resources instability and uncertainty, ensuring
• Review the organization’s • Set key performance that the organization remains
strategic plans to consider indicators to assess resilient and adaptable in
Skills various life-cycles and operational plans times of instability
Application ongoing trends • Analyze impact of internal • Identify strategic needs of
• Propose organizational and external influencing the organization to enhance
strategies and policies and factors on organizational organizational performance
present to management for strategies and policies • Set organizational directions,
endorsement • Review proposed strategies organizational goals and
• Propose solutions to gaps and policies to update targets to contribute to
and areas of improvement management for endorsement organizational strategies
to further enhance • Report operational plans to • Review operational plans
organizational systems and relevant stakeholders for to relevant stakeholders for
processes endorsement purposes endorsement
• Determine need for functional
analysis
• Evaluate critical business
functions of the organization
based on existing information

Range of Continue to next page

Understanding

416 Philippine Skills Framework Software Development and Security 417

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Sustainability Management Systems Design

Design systems to meet specified business and user requirements that are compatible with established system
FSC architectures, as well as organizational and performance standards.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Identify ICT • Analyze ICT • Review global

energy trends that energy trends sustainability
could impact the and findings, and trends, and their
organization potential impact potential impact on
• Monitor the on organization the organization
organization’s practices • Integrate industry
utilization of energy • Evaluate best practices in
and other resources organization’s green ICT with
against availability energy utilization in internal business
of supply sources relation to broader requirements FSC
and external supply availability, to develop an
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
standards stability and organization-wide
Level
• Identify gaps, external trends and sustainability
issues, or standards strategy
critical areas for • Identify significant • Review analysis of
FSC Code SDS-DAR1-4012-1.1 SDS-DAR1-5012-1.1 SDS-DAR1-6012-1.1
improvement in impact of energy or the organization’s
Design systems and Evaluate and review systems Formulate the organization’s
energy and resource resource-utilization energy utilization
components based on designs policies, standards,
efficiency patterns in the in relation to FSC Proficiency
determined specifications guidelines and methods for
• Propose possible organization supply costs or Description systems design
solutions, tools • Assess suitability considerations,
or technologies and recommend and project long-
that can enhance appropriate tools term business
• Elements that make up • System architecture • New and emerging trends
effectiveness of or technologies to implications
a system in the design development, in systems design
the organization’s incorporate into • Introduce new,
Skills process implementation and • Best practices and external
utilization of energy the organization’s innovative practices
Application • System design approaches evaluation methods regulations in systems
and resources practices and methodologies
and processes • System design principles design standards and
• Implement action • Define action to optimize energy
• Business and user and specification practices
plan and solutions plans to address and resource
requirements of the standards • Organization IT
in line with the sustainability gaps efficiency for the
system • Systems design lifecycle architecture models
organization’s and detail solutions organization
• Current and required models • Data architecture, data
sustainability to improve energy • Endorse action
system functions • Organization data structure design and data
strategy and resource plans, tools and
• System security control architecture and data management strategies
• Oversee proper efficiency in line technologies to
features and tools structure design • Industry standards
utilization of with organization’s enhance energy and
• Process, thread and • Information and data flows and best practices in
approved tools, sustainability resource efficiency,
memory management of a business enterprise-level data
technologies and strategy based on an
• Types of fault tolerance • Software design principles governance, control and
methodologies to • Assess level of assessment of their
technologies • Consideration factors policies
optimize energy and compliance with feasibility, validity
• Data management for system integration • Process to determine
resource utilization sustainability and alignment with
structures, processes, feasibility software design principles
• Monitor compliance practices and business priorities
standards and tools • Predictive plan-driven • Technical and business
with sustainability standards in the • Set organizational
• Protocols in information and adaptive iterative and impacts of system
practices, processes organization standards for
Underpinning asset management agile approaches integration in the short and
and standards in the • Define follow usage of energy
Knowledge • Software design blueprint • Concepts and operating long term
organization up actions or and resources, for
requirements principles of software and • Industry best practices in
modifications to conformance by
• Technical requirements hardware components designing secure systems
sustainability products, services,
for integrating current and • Enterprise wired and and emerging system
practices where and operational
new systems or system wireless networking security threats
required processes
components technologies, concepts and
• Software and hardware applications
products, features, and • Quality audit frameworks,
Range of capabilities methodologies and
Understanding • Networked server processes
administration and • Criteria for determining
configuration methods, system security controls
techniques and processes • Factors affecting
• Quality assurance technology trade-off
practices for installing, during system design
testing and evaluating
systems
• Types of system security
technologies, functions
and features

Continue to next page

418 Philippine Skills Framework Software Development and Security 419

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Systems Design Systems Thinking

Understand complexity of cause-and-effect relationships of systems and processes across the organization,
FSC as well as evaluate systems based on the value-creation and contribution to specific issues.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Determine systems design • Develop system • Advise on system

specification for the architectures and system architecting, design
development of system design characteristics principles and the
components and modules • Evaluate advantages selection of system design
• Develop blueprints and disadvantages of life cycle models
of data flows within architecture characteristics • Establish system design
the organization and • Assess the design of strategies
requirements for data system components, • Ensure the system design
input, output, processing modules and interfaces is in alignment with data
and storage • Evaluate the logic design architecture, structure and FSC
• Design system components to ensure alignment management strategy
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
aligned to established with data management • Anticipate future business
Level
architectures, and design framework, structures, and user requirements,
standards processes and standards and the implications on
• Define system interface • Develop design principles software design, features
FSC Code SDS-ATH1-3003-1.1 SDS-ATH1-4003-1.1 SDS-ATH1-5003-1.1
requirements based on to guide the definition and capabilities
Understand the Monitor the interrelationship Understand complexity
design characteristics and detailing of software • Evaluate system design
interrelationship of various of systems and processes of cause-and-effect
• Identify functional blueprints blueprints to ensure
processes affecting work across the organization and relationships of systems
specifications of software • Determine system data, software, and
activities, assess processes evaluate these systems and processes across the
programs to address security requirements security requirements are FSC Proficiency
and systems holistically and based on value creation and organization and provide
business and user needs of and respective secure accounted for in the design Description examine aggregates rather contribution to specific issues direction to improve
the system technologies, functions or • Adopt predictive or
Skills than individual activities organizational systems based
• Formulate system security features adaptive approaches in
Application technical specifications • Review impact analyses system design
on gaps identified
• Analyze the strengths and on business-critical design • Ensure adherence to
weaknesses of alternative options and trade-offs to organizational policies,
• Organization’s mission, • Benefits of systems thinking • Concepts of systems
design options determine risks standards and strategies in
vision and values • Organization from a systems thinking application
• Analyze impact of major • Assess and mitigate system design
• Definitions of systems perspective • Approaches and problem-
design options and trade- identified risks in design • Oversee systems design
thinking • Types of tools in terms of solve solutions related to
offs to identify potential options activities for strategic
• Features of systems thinking system thinking application system thinking application
risks • Review system designs systems development
• Limitations of appropriate • Applications of system • Limitations of appropriate
• Create multiple design to assess suitability of programmes
evaluation processes to thinking evaluation processes to
options to address selected technology and • Articulate strategic value
Underpinning assess effectiveness of • Considerations in designing assess effectiveness of
functional and non- integration of multiple and needs for integration
functional requirements systems and technology of systems and/or system
Knowledge system thinking application suitable criteria to assess system thinking application
• Sources of information for effectiveness of chosen
• Identify technical • Analyze system designs to components
assessing the effectiveness solutions
requirements for ensure a balance between • Advise on the adoption
of system thinking • Considerations in selecting
integration of system and functional and non- of new technologies,
application the appropriate methods
system components functional requirements frameworks and processes
• Possible success indicators to document the process of
• Develop prototypes • Develop system design in designing systems
of chosen solutions applying systems thinking
of proposed system policies and standards
components
• Provide suggestions to
• Understand how various • Monitor interrelationships of • Understand cause-and-
improve system design
processes are related systems and processes effect relationships
• Assess processes and • Evaluate the performance of • Provide direction to improve
systems in a holistic manner system applications organizational systems
Range of • Apply systems thinking • Assess the effectiveness of • Evaluate the effectiveness
approaches and processes the chosen solutions using of system thinking
Understanding
to identify the root causes of an appropriate evaluation application
non-achievement of desired process • Develop an implementation
goals and outcomes of the • Analyze issues that affect plan for the chosen solutions
organization the achievement of desired to resolve issues that affect
• Document process of goals and outcomes the achievement of desired
applying systems thinking • Implement systems thinking goals and outcomes in an
in problem-solving and approaches and processes organization
Skills decision-making to propose solutions • Use systems thinking tools
Application • to formulate possible
solutions to resolve issues
that affect the achievement
of desired goals and
outcomes
• Select suitable solutions
using established criteria
to resolve issues that affect
the achievement of desired
goals and outcomes
• Recommend corrective
actions to improve chosen
solutions

Range of
Understanding

420 Philippine Skills Framework Software Development and Security 421

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Test Planning Test Planning

Develop a test strategy and systematic test procedures to verify and ensure that a product, system or technical
solution meets its design specifications as well as the performance, load and volume levels set out. This includes FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
the ability to define when different requirements will be verified across the product life stages, the tools used to Level

perform the test, the data and/or resources needed to conduct the tests and testware in test cases, test scripts, • Identify basic tools • Determine the • Define testing • Develop the overall
and processes to requirements and objectives, taking test strategy
test reports and test plans required. carry out required specifications of into account • Articulate
tests applications or the unique implications
• Document testware, systems to be tested requirements of of industry
tools and resources • Propose the application or developments and
used, in accordance relevant tests system to be tested regulatory changes
to project test plan for applications • Review a range on testing processes
across the different or systems to of tests and or elements that
product life stages achieve the testing select a suitable need to be tested
• Maintain objectives combination • Establish testing
link between • Identify points • Design a series of policies and
requirements and across the different systematic test guidelines
test done using a product life procedures in according to internal
traceability matrix stages for optimal alignment with the requirements and
FSC • Gather resources, scheduling of tests test strategy industry regulations
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 data and tools and verification • Design test plans • Define metrics and
Level required to of different and procedures desired outcomes
implement a test requirements that leverages test for testing activities,
FSC Code SDS-DIM1-2020-1.1 SDS-DIM1-3020-1.1 SDS-DIM1-4020-1.1 SDS-DIM1-5020-1.1 Skills plan • Develop a phase automation in accordance
Application test plan • Develop a master to established
Identify and Determine Define testing Develop a test • Assess appropriate test plan, indicating standards and
document the basic requirements and objectives, and strategy, and way for executing the scope, approach, baselines
tools, testware, develop a phase test design a master test establish testing test scripts through resources and
FSC Proficiency resources and plan, identifying plan including a policies, guidelines manual, automated schedule of
Description processes to carry out optimal schedules series of systematic and metrics according or mixed intended test
required tests and means for test procedures to to internal and activities
executing test scripts achieve them external standards • Select means for
executing test
scripts
• Basic testing tools • Different types or • Testing objectives • Principles of • Determine the
and processes levels of testing and scope defining test resources, data and
• Documentation over product life • Range of tests, strategy tools required to
requirements of stages testware and • Industry regulations implement the test
software testing • Range of tests, their pros, cons, for product, plan successfully
• Concept and usage testware and their applicability and software or system • Design plans for
of traceability applications compatibility development post-mortem
matrix • Optimal scheduling • Test plans and • Organization and activities and root
times for different procedures industry standards cause analysis
tests regarding test and baselines
Underpinning
• Critical components automation • Testing guidelines
Knowledge of a phase test plan • Critical components and metrics • Test planning may be applied but are not limited to:
• Different means of a master test plan Stress Tests
for executing test • Key resources, data Range of • Load Tests
scripts and tools required Understanding • Volume Tests
to implement test • Baseline Tests
plans
• Post mortem
activities and root
cause analysis

Continue to next page

422 Philippine Skills Framework Software Development and Security 423

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Threat Analysis and Defense Threat Analysis and Defense

Enable and conduct analysis of malicious threats, to examine their characteristics, behaviors, capabilities,
intent and interactions with the environment as well as the development of defense and mitigation strategies FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
and techniques to effectively combat such threats. Level

• Create a safe • Use a combination • Establish alliances • Chart direction to

hostile-code of dynamic analysis with broader anticipate evolution
analysis techniques and communities to of cybersecurity
environment reverse engineering keep updated on threats and attacks
• Correlate stages, techniques to new and emerging in the operating
actions or malicious determine threat threats, attacks environment
commands in an characteristics and and anti-detection • Employ new
attack capabilities mechanisms methods or tools to
• Perform static and • Identify emerging • Verify threat analyze malicious
dynamic analysis of and complex threats analysis outcomes software and
malicious code and from malicious and reports attacks
FSC executables software and codes • Establish the • Re-define threat
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 • Utilize behavioral • Conduct in-depth organization defense techniques
analysis tools to examination of threat protection to combat emerging
Level
understand the malicious threats and defense or new kinds of
nature of the threat to understand strategy, balancing attacks
FSC Code SDS-OUS1-3014-1.1 SDS-OUS1-4014-1.1 SDS-OUS1-5014-1.1 SDS-OUS1-6014-1.1
• Debug malware the behavior, protection,
with debuggers and capabilities, intent capability, cost and
Perform static, Examine malicious Establish an Re-define analysis
monitoring tools to and interactions performance
dynamic or threat behavior and enterprise threat and defense
gather information with the
behavioral analysis capabilities, and defense and strategies, techniques
Skills on malware environment
on malicious codes circumvent anti- mitigation strategy, and tactics to combat
FSC Proficiency and threats, debug analysis mechanisms, incorporating new new types and Application • Document • Apply
specimen’s attack countermeasures
Description malware and thwart recommending techniques to combat sources of threats and
capabilities, to circumvent
malicious attacks techniques to block threats and attacks attacks.
propagation or subvert
malicious code and
characteristics and anti-analysis
attacks
threat signatures mechanisms
• Draft • Unpack protected
• Types of threats or • New and emerging • Industry • Long term trends recommendations malicious
malware threats developments and and evolution to mitigate malware, executables
• Patterns of • Range of malware trends in threat in the types and exploit kits and • Recommend
common malware analysis techniques analysis and perpetrators of attacks proactive steps
characteristics • Core concepts for defense threats and attacks • Use anti-malware to combat and
• Mechanism of reverse-engineering • New and emerging • Principles and threat gateways mitigate malicious
malware malware at the code techniques in threat underlying threat to thwart malicious code, threats and
• Various file formats level analysis defense and attacks attacks
of malicious threat • Anti-analysis • Different enterprise analysis strategies • Modify existing
types mechanism in threat mitigation and methodologies techniques or
Underpinning develop new ways
• Programming anti-disassembly, strategies,
Knowledge languages which anti-debugging approaches to block malicious
malware are created and obfuscations and critical code and attacks
from mechanisms considerations
• Types and usage of • Techniques
Threats may include but are not limited to:
static, dynamic and to circumvent
• Attacks (Buffer overflow)
behavioral analysis anti-analysis
• Exploit kits (Sweet Orange; Nuclear; Neutrino; Fiesta; HanJuan; Angler)
tools mechanisms Range of
• Malware (Worm; Trojan dropper; Trojans; Rootkits; Remote Access Trojan; Rouge scanners; Ransomware; Point of Sale Info Stealers; DNS hijacker;
• Types and usage of • Malware defense Understanding Distributed Denial of Service; Browser hijacker; Botnets)
anti-malware tools techniques
• Mobile (SMS Trojan; Mobile spyware; Mobile PUP; Mobile ransomware; Mobile Bank Trojan)

Continue to next page

424 Philippine Skills Framework Software Development and Security 425

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Threat and Vulnerability Management Threat Intelligence and Detection

Manage cyber threats and system vulnerabilities to minimize cyber risks. Monitor intelligence-gathering and anticipate potential threats to an ICT system proactively. This involves
the pre-emptive analysis of potential perpetrators, anomalous activities and evidence-based knowledge and
inferences on perpetrators’ motivations and tactics.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level
FSC
FSC Code SDS-OUS1-2015-1.1 SDS-OUS1-3015-1.1 SDS-OUS1-4015-1.1
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level
Recognise cyber Analyze cyber Develop
threats and system threats and system organizational
FSC Proficiency FSC Code SDS-OUS1-2016-1.1 SDS-OUS1-3016-1.1 SDS-OUS1-4016-1.1 SDS-OUS1-5016-1.1 SDS-OUS1-6016-1.1
vulnerabilities and vulnerabilities and frameworks on cyber
Description recommend methods review mitigation threat and system
Install security Implement intrusion Develop strategies Establish a threat Anticipate evolving
to eliminate them measures vulnerabilities
applications and detection technology to monitor threats intelligence strategy trends and threats
• Ethics related to • Ethics and • Laws and regulations interpret logs to and analyze multi- and project future and direct analysis in the operating
cybersecurity regulations related related to detect anomalous source information technical cyber threat and integration environment, and
• activity, intrusions to identify scenarios and present across various redefine threat
Different types of to cybersecurity cybersecurity FSC Proficiency
system threats • Cyber threat • Stakeholder and threats vulnerabilities, mission reports to key sources to present intelligence
Description potential exploits, stakeholders a robust view on strategies,
• Different types investigation communication
of system techniques channels methods, motives, threats, perpetrators, methodologies and
vulnerabilities • Root cause analysis • Best practices and and capabilities motivations and tactics to predict and
• Threat assessment techniques industry trends for modus operandi mitigate threats
techniques • Cyber threat and cybersecurity and
• System risk areas system vulnerability threat vulnerabilities
Underpinning • Relevant audit techniques management
• Methods and tools • Range of intrusion • Mechanisms for • Multiple fields in • Long-term trends
for monitoring detection and threat detection and cyber intelligence, and evolution
Knowledge cybersecurity codes • Vulnerability • Key Performance
network activities, monitoring monitoring including of the operating
and standards assessment Indicators (KPIs) for
techniques system integrity
systems and technologies • Advanced statistical intelligence environment
• System vulnerability to withstand cyber
mechanisms • Applied principles and trend analysis collection • Principles
ratings threats
• Intrusion detection and tools of techniques operations underlying threat
• Threat analysis • Levels of system
techniques, information security • Emerging trends and cyber intelligence and
systems risks
software, and their • Techniques for and developments counterintelligence detection strategies
• Technology
functions analysis and in cyber security • Emerging threats, and methodologies
upgrades in the
• Types of security integration of threat • Impact analysis of perpetrators,
threats and data cyber threats doctrines and
market
Underpinning intrusions • Relevant data • Range of possible methods of
Knowledge • Security protocols, sources of threat tactics, techniques operation
• Identify levels of • Audit cyber • Develop standards and data intelligence in the and procedures • Wider business and
system threats threats and system organizational encryption form of firewall logs, used for security financial impact
detected vulnerabilities cyber threat and • Indicators of attacks intrusion detection attacks of cybersecurity
• Highlight areas of • Investigate system system vulnerability • Attack patterns and system logs, open • Key components threats
potential system breaches frameworks threat vectors source internet and objectives
vulnerability • Perform analysis on • Determine • Techniques, searches, honeypots of intelligence
• Recommend system integrity to communication methods and • Types and features products and
measures to close measure the ability plans with relevant technologies of exploits and mission reports
gaps for system of the system to stakeholders on in threat data malware
vulnerabilities withstand cyber system breaches collection
threats • Determine KPIs and
• Analyze areas for security levels for Continue to next page
potential system system integrity
vulnerabilities and • Devise strategies to
Skills risks mitigate systemic
Application • Review mitigation risks to overall
measures to cybersecurity
reduce system systems
vulnerabilities • Determine
• Analyze potential appropriate
impact of loss due to responses to levels
detected threats of threats and
potential impact
of loss
• Recommend
upgrades and
patches to address
unacceptable system
risks

Range of
Understanding

426 Philippine Skills Framework Software Development and Security 427

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Threat Intelligence and Detection Training, Coaching and Assessment Management

Deliver competency-based-on-the-job training, coaching and assessment in line with the processes and
FSC procedures of the learning and development framework.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Install security • Identify resources • Develop strategies • Develop an • Chart direction

applications and and technologies for threat overarching threat to anticipate
appliances for required for monitoring and intelligence strategy trends, changes
detecting intrusions intrusion detection tracking efforts • Manage the and evolution of
and guarding according to across enterprise research, cybersecurity
against attacks technical and cost systems analysis, and data threats in the
• Monitor access guidelines • Perform advanced integration across operating
control mechanisms, • Implement intrusion trend, pattern and a wide variety of environment
network activities detection and statistical analysis information sources • Redefine threat
and operating analysis based to project future • Determine the intelligence strategy FSC
systems on key objectives technical cyber tactics, techniques in anticipation of
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
• Interpret and stakeholders’ threat scenarios and procedures evolving operating
Level
information from requirements • Synthesize multiple used for intrusions environment
logs and scanners to • Analyze collected information sources and attacks • Employ new
detect threats and information and analysis reports • Present an informed methodologies and
FSC Code SDS-LDM1-3001-1.1 SDS-LDM1-4001-1.1 SDS-LDM1-5001-1.1
intrusion attempts to identify into a holistic view and robust point tactics to anticipate
Apply the processes, Facilitate the Guide the processes,
• Apply detection vulnerabilities of potential threats of view on both and detect threats
procedures and plans of the implementation of the procedures and plans of the
technologies, and potential for • Draw insights about current and
learning and development processes, procedures and learning and development
checks and exploitation the potential impact anticipated threats,
framework so as to deliver plans of the learning and framework so as to manage
techniques to • Review multiple of estimated cyber perpetrators,
FSC Proficiency On-the-Job Training (OJT), development framework the delivery of On-the-Job
identify anomalous sources of data and threat scenarios motivations,
activity and intelligence feeds • Develop mission doctrine and modus Description coaching and assessment so as to supervise the Training (OJT), coaching and
for staff delivery of On-the-Job assessment for staff
patterns • Conduct intelligence reports and threat operandi
Training (OJT), coaching and
• Recognise analysis of cyber intelligence • Articulate
assessment for staff
Skills indicators of attacks activities to identify products that significance of
Application during the detection entities of interest, leverage so as to evolving cyber
process potential methods, present analysis of security threats to
• Blended learning theories • Learning and development • Models and methods
• Follow-up with motives, and threat data to key critical decision-
and practice frameworks for evaluating the
relevant parties capabilities stakeholders makers and senior
• Characteristics of • Structured and effectiveness of learning
on any security • Present contextual • Lead comprehensive management in the
competency-based unstructured OJT practices and development
threats or intrusions information to place evaluation of the organization
training • Principles of training, • Methods of auditing
detected cyber attacks in capabilities and • Present policy
• Workplace learning coaching and assessing training, coaching and
• Use technologies, context activities of cyber recommendations
methods • Learning materials assessment activities
methods and • Integrate criminals, foreign and impact
• Components of a development • Principles of competence
tradecraft to information to intelligence entities assessments to
workplace learning plan • The five-step coaching assurance
retrieve and support the creation or perpetrators critical industry
• Questioning techniques process • Principles of
organize threat data of internal cyber • Conduct in-depth stakeholders and Underpinning
and practices • Learning programme organizational capability
or information threat intelligence research into cyber leaders Knowledge • Principles of giving and design principles development
products security issues
receiving of assessment • Evaluating learning and
of industry-wide
feedback development tools and
or nation-wide
• Workplace assessor techniques
significance
• Experiential learning -
• Produce findings
theory, principles and
to help initialize
practice
or support law
• Workplace assessor and
enforcement and
verifier
counterintelligence
investigations or
activities
• Deliver training, coaching • Supervise delivery of • Establish performance
and assessment training, coaching and indicators and measures
• Support the learners’ assessment for the effectiveness of
Range of development of personal • Analyze learners’ training, coaching and
portfolios development of personal assessment programmes
Understanding
• Plan and prepare portfolios • Drive competence
assessments , identifying • Review plans and management and
the outcome requirements preparation of capability development
in terms of deeming the assessments within the organization
learners competent or not • Supervise support of the • Review new technologies
yet competent individuals’ development for learning and
Skills
• Support individuals’ plan, providing guidance development
Application development plan, and mentoring
providing guidance and • Review assessment
mentoring evidence and audit trails
• Maintain assessment • Review assessment
evidence and audit trails updates and reports
• Provide assessment into the learning and
updates and reports development management
into the learning and system
development management
system

Range of
Understanding

428 Philippine Skills Framework Software Development and Security 429

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

User Experience Design User Experience Design

Conceptualise, project and make enhancement of the user’s interaction and engagement with an IT product
and/or service based on a robust analysis and understanding of the product and/or service’s performance vis- FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
a-vis the user’s desired experience and outcomes. This involves creating wire frames to adequately guide and Level

inform subsequent planning and development processes, and making enhancements to optimize the user’s • Define parts or • Gather inputs and • Visualize immediate • Anticipate future
steps in the user feedback from users user requirements user requirements
experience of the product and/or service. interaction process, on their needs and and concerns and consumer
as part of user flow experiences with when using the demands of IT
chart development IT products and application products and
• Translate user services • Create user services
experience concepts • Analyze user experience design • Define guiding
into simple patterns and concepts that are principles and
wireframes and feedback from user centered, philosophy for
general layouts target users through the the intended user
• Construct simple of IT products understanding of experience
wire frames and services user feedback and • Determine
• Make basic to understand industry standards appropriate key
judgements on the desired user and/or trends indicators and
general layouts, experience and • Develop user metrics of user
FSC aesthetics and outcomes flowcharts and experience on user
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 accessibility that • Identify wireframes engagement, user
Level would impact the performance levels projecting the trust, and user
user experience and gaps between intended user stickiness
FSC Code SDS-DAR1-2013-1.1 SDS-DAR1-3013-1.1 SDS-DAR1-4013-1.1 SDS-DAR1-5013-1.1 • Document updates current level of user experience, to • Integrate intended
or changes to user experience and guide subsequent user experience
Translate key user Analyze and Create user Anticipate future flowcharts and the desired user development with user feedback
experience concepts understand the experience design user requirements wireframes experience processes and response
and guidelines into desired experience concepts, develop and define the • Measure the user’s • Analyze to determine
simple wireframes, from target users of user flow charts and guiding principles level of engagement performance gaps in impact on design
FSC Proficiency proposing elements IT products and/or drive modifications and philosophy for and stickiness the user experience parameters
Description of aesthetics and services, and develop or enhancements to the intended user with the product or • Translate indicators • Guide the
accessibility that solutions to address the product or service experience, while service using pre- of user engagement, development of
would impact the user gaps in the overall features ensuring its business defined metrics or stickiness, trust user flow charts,
experience user experience viability guidelines and response into ensuring alignment
• Measure indicators implications for with the target user
Skills of general user the product and/or experience
• Key principles of • Techniques for • Design patterns • Projected Application response to the service features • Evaluate gaps
user experience gathering and and principles user trends, product or service • Determine the and issues in the
• User’s goals, analyzing user in psychology, requirements and • Develop a prototype critical components user experience
motivations and feedback navigation, visual demands and/or wireframe or features of to be addressed,
tasks • Indicators of user interface and • Metrics for various of the user a product and/ vis-a-vis business
• Elements of a experience interaction aspects of the user interface based or service costs and technical
wireframe • Steps in the user • Techniques for experience on established which require constraints
interaction process analyzing the user • Best practices requirements and enhancement • Chart the long-
• Parts of a user flow experience in optimizing methodologies • Make modifications term technical and
chart • Objectives, purpose user experience and taking into to IT product and/ business viability
• Tests for software and content of user of products and account user- or service features of user-experience
and/or application flowcharts and services centered inputs and to enhance the enhancements
Underpinning perspectives user experience, made to IT
design wireframes • Implications of
Knowledge • Types of user • Technical user-related • Propose suggestions supported by clear hardware, software
response components in user enhancements and modify aspects justification and services
experience design on business and of an IT product or • Manage changes
• Tests for technical technical aspects service to enhance to user flow charts
compatibility and • Knowledge in key the overall user and wire frames
viability indicators and experience according to
metrics of user • Implement usability enhancements
experience on tests on the updates made
user engagement, or modifications • Determine most
user trust and user made to a software appropriate
stickiness and application usability testing
design, to verify its processes and
technical viability techniques
Continue to next page and effectiveness • Create a strong
argument
to convince
stakeholders on
product design

Range of
Understanding

430 Philippine Skills Framework Software Development and Security 431

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

User Interface and User Experience (UI/UX) Optimisation User Interface and User Experience (UI/UX) Optimisation
Design and deploy consistent customer experience-led interface and visual assets that allow for a seamless
retail experience to boost customer retention and conversion. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Gather feedback • Execute UI and UX • Cascade UI and • Translate

from users about an strategies related UX strategies organization’s
existing site or plans to the design and into UI and UX overall business
related to a new site development of implementation strategy and vision
• Research on an organization’s plan into UX and UI
interactive media products, services, • Lead the design strategies
product user web properties and and development • Coach the team in
interfaces, designs, visual assets of an organization’s translating insights
images and artwork • Apply insights of products, services, about customer
FSC • Collate and report customer behavior web properties and behavior into
on logos and into tasks related visual assets designing products
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
trademarks that to the design and • Extract and and services
Level
may influence development of translate customer • Endorse appropriate
design ideas an organization’s behavior insights development
FSC Code SDS-DIO1-2001-1.1 SDS-DIO1-3001-1.1 SDS-DIO1-4001-1.1 SDS-DIO1-5001-1.1
products, services, into design and partners to
web properties and development ensure successful
Perform tasks Execute User Develop user Formulate User Skills
visual assets of products and execution of UI and
related to design Interface and User interface design Interface and User Application • Communicate services as well as UX strategies
and development Experience (UI and specifications and Experience (UX and
with stakeholders digital properties • Review the
of products and UX) strategies, instructions, plan UI) strategies in terms
on the design • Define metrics to usability evaluation
services, research apply insights of testing of interface of vision and business
specifications perform usability and return-on-
on interactive customer behavior designs, create user strategy alignment,
• Analyze the evaluation, investment of UI
media product user into tasks related to interface prototypes endorse appropriate
impact of logos • Generate and UX designs
interfaces, designs, development of the for interactive media development
FSC Proficiency and trademarks recommendations
images and artwork organization's web products, review partners for
Description and collate and properties and visual interfaces with execution of UI
related to the design to improve the
concept overall design
report on logos and assets and perform relevant personnel and UX strategies
• Perform usability
trademarks that may usability evaluation and modify designs if and review the
evaluation and
influence design ideas required usability evaluation
recommend
and return-on-
opportunities
investment of UI and
for site design
UX designs
improvement

• Organisation’s • Organisation’s • Organisation’s • Organisation’s

overall business overall business overall business overall business Range of
strategy strategy strategy strategy Understanding
• Organisation’s User • Organisation’s UX • Organisation’s User • Organisation’s UX
Interface and User and UI strategies Interface and User and UI strategies
Experience (UX and • Organisation’s Experience (UX and • Organisation’s
UI) strategies business goals and UI) strategies business goals and
• Organisation’s objectives • Organisation’s objectives
business goals and • Organisation’s business goals and • Organisation’s
objectives products and objectives products and
• Organisation’s services • Organisation’s services
products and • Organisation’s web products and • Criteria to review
services properties and services the usability
• Organisation’s web visual assets • Organisation’s web evaluation and
properties and • Customer behavior properties and return-on-
visual assets insights visual assets investment of UI
• Customer behavior • Stakeholder • Customer behavior and UX designs
insights management insights • Customer data in
• Stakeholder • Criteria for • Processes involved terms of UI and UX
Underpinning
management identifying in designing and optimisation
Knowledge • Criteria for opportunities developing web • Customer personas
identifying for site design properties and and behaviors
opportunities improvement visual assets • Competitive
for site design • Processes involved • Types of metrics to landscape in
improvement in performing perform usability terms of UI and UX
• Processes involved usability evaluation evaluation optimisation
in performing • Types of logos • Types of digital • Customer
usability evaluation and trademarks properties experience
• Types of logos related to the design • Criteria for modeling and
and trademarks concept improving overall UI roadmaps
related to the design • Types of design and UX design • Strengths and
concept specifications weaknesses
• Types of design of potential
specifications development
partner(s) to
ensure successful
execution of UI and
UX strategies

Continue to next page

432 Philippine Skills Framework Software Development and Security 433

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

User Interface Design User Testing and Usability Testing

Design user interfaces for machines and software, incorporating visual, technical and functional elements Conduct and manage user tests to validate the feasibility of design, evaluate its functionality and ease of use
that facilitate ease of access, understanding and usage. This would involve adding, removing, modifying or as part of a user-centred design process.
enhancing elements to make the user’s interaction with the product as seamless as possible.

FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
FSC
Level
Proficiency LEVEL 1 LEVEL 6 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level FSC Code SDS-DIM1-3021-1.1 SDS-DIM1-4021-1.1 SDS-DIM1-5021-1.1
FSC Code PHC-ESE-3003-1.1 PHC-ESE-4003-1.1 PHC-ESE-5003-1.1 Analyse users’ Oversee user testing Establish user needs
desired needs to activities to create analysis frameworks
Implement processes to Develop policies and Establish strategies and plans identify and design design concepts to anticipate users’
FSC Proficiency manage voluntary employee guidelines to manage to manage voluntary exits solutions. and and solutions, and future needs and
Description exits voluntary exit processes conduct observation develop test plans establish test
studies to uncover for the conduct of metrics and goals for
FSC Proficiency
usability issues in observation studies usability testing
• Information flows in user • Design patterns and • Industry trends and Description the organisation’s involving different
interface design principles in psychology, standards in user interface
products levels of experienced
• Key technical components navigation, visual interface design
users, to evaluate
in and supporting a user and interaction • Best practices and
the organisation’s
interface • Methodologies and critical techniques in optimizing
products’ ease of use
• Basic methodologies in components in user user interface design
graphical user interface interface prototypes • Emerging methodologies
Underpinning development • Methodologies and and techniques for complex • Types of user • Differences between • Differences between
Knowledge requirements of graphical graphical user interface testing and usability user testing and user testing and
user interface design and design and customisation testing usability testing usability testing
customisation • Key considerations in • Methods of user • Sampling • Sampling
• Interpretation of usability evaluating specifications in testing and usability techniques techniques
test results user interface prototypes testing • Types of user • User testing and
• Application user guide • Metrics for user interface • Instruments and testing and usability usability testing
objectives and requirements performance tools for user testing testing processes
and usability testing • Methods of user • Procedures
• Data gathering testing and usability for designing
• Assemble a list of • Determine features and • Translate emerging techniques testing experiments for
functionalities and needs functionalities, considering consumer and technology
• Principles of • Instruments and hypotheses testing
required resource costs, feasibility trends into implications for Underpinning
usability tools for user testing • Best practices
• Identify information flows and trade offs user interface requirements Knowledge • Types of user and usability testing and trends in user
• Develop components of user • Develop information • Direct processes to develop
responses • Data gathering testing and usability
interface prototypes architecture and process user interface prototypes
• Techniques to techniques testing
• Design graphic user flow of the application, in • Endorse specifications in the
interpret and • Principles of • Innovative and
interfaces (GUIs), according relation to the user user interface prototypes
analyse user usability creative methods
to clear guidelines and • Develop a prototype of the developed, ensuring
feedback • Types of user of user testing and
specifications user interface based on alignment with business and
responses usability testing
• Evaluate the effectiveness established requirements user requirements
• Techniques to • Resource
of user interface design • Design graphical user • Design complex graphical
interpret and management
according to the metrics set interfaces of moderate user interfaces, providing
analyse user • Stakeholder
• Document changes or complexity for IT products customisation where
feedback management
Skills updates to software and/or and/or applications required
Application applications’ user interface according to endorsed • Establish key metrics for
design specifications from the usability tests to assess
• Craft information content prototype, including viability and effectiveness
and materials for the elements that allow ease of of user interfaces
product user guide access and usage • Endorse revisions or
• Justify aspects of the design • Assess findings from enhancements to user
usability tests and/or interfaces designs
inspections, and make • Oversee roll out of new or
relevant refinements to the revised user interface
product’s user interface • Justify aspects of the design
• Enhance user guides to
effectively implement new
and/or revised user interface
• Justify aspects of the design

Range of
Understanding

Continue to next page

434 Philippine Skills Framework Software Development and Security 435

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

User Testing and Usability Testing Vendor Management

Manage vendor relationships by ensuring performance as per contracts, operations within standards established
FSC by the organization such as adherence to safety, security, and compliance standards.
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Recruit participants • Determine • Guide user testing

of different profiles appropriate processes, by
for user testing and/ processes and defining the
or usability testing techniques for user questions to be
• Conduct pilot testing asked and answered
studies or test runs • Develop overall test • Formulate test
before the actual plans to frame the metrics and goals
tests implementation for user testing and/
• Gather inputs and of user and/or or usability testing
feedback from usability testing • Drive user testing FSC
various users on • Review the selection and/or usability
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
their needs and of users for user testing to enhance,
Level
experiences testing and/or and increase the
• Conduct systematic usability testing likelihood of,
observations • Develop tests to sustainable usage
FSC Code SDS-GMA1-3003-1.1 SDS-GMA1-4003-1.1 SDS-GMA1-5003-1.1
under controlled uncover unmet user of the organisation’s
Monitor vendors’ performance and Develop and sustain vendor Establish organization’s
conditions to needs in the market products or services
resolve contractual issues relationships and manage expectations of vendors
determine users’ • Visualise immediate • Lead the FSC Proficiency
vendors’ performance and manage critical vendor
needs and/or user requirements preparation of Description interactions
usability of product and concerns, based contingency plans
• Conduct analyses to on data patterns during user testing
ascertain designs’ • Analyse the and/or usability
• Organisation’s policies and • Methods of evaluating vendor • Vendor performance
usefulness and combination of testing
protocol in vendor management relationships management systems
relevance to the user testing and/ • Anticipate user and/
• Methods of comparing vendor • Contract management • Risk management strategies
intended users or usability testing, or usability issues
costs and quality • Techniques for managing non- • Key Performance Indicators
• Create realistic together with and opportunities
• Vendors’ duties and roles, and conformance in service delivery (KPIs) setting for contracts and
situations wherein qualitative testing, that may not be
their impact on the organization • Implications of contractual service level agreements
users perform tasks to understand users’ discovered during
Underpinning • Performance monitoring issues on the organization • Dispute resolution techniques
using the product motivations and user testing and
being tested perceptions for usability testing
Knowledge processes and strategies
Skills • Escalation procedures for
• Gather inputs and developing positive, • Lead the
Application feedback through new and relevant development of new
handling contractual issues
• Vendor engagement techniques
observation and user experiences testing methods to
• Sources of alternative vendors
note taking • Collate evidences yield more accurate
and suppliers
• Identify issues and that suggest that outcomes for user
opportunities for users need the testing and/or
user experience and organisation’s usability testing
• Compare the costs and quality • Evaluate vendors for compliance • Develop strategic vendor
product usability products and/or • Present and
from different vendors and with Health, Safety and management plans
• Collaborate services attain buy-in on
suppliers on products and Environment and Current • Devise risk mitigation strategies
with designers • Communicate the strategies
services provided Good Manufacturing Practices to pre-empt and address
to develop insights gathered and values for
• Maintain working-level requirements potential risks associated with
recommendations from user testing conducting user
communications and feedback to • Sustain smooth interactions and the vendor relationship
based on users’ and/or usability testing and/or
vendor and/or service providers relationships with vendors and/ • Establish key roles, duties and
needs and usability testing, and design usability testing
• Articulate vendor’s role and or service providers performance expectations of
testing results recommendations
responsibilities, and manage • Determine and set clear vendors
• Analyse the for better user
vendors’ expectations parameters and expectations • Maintain positive relationships
organisation’s experiences
accordingly of vendors’ roles and with vendors based on trust and
product or service • Translate user tests
• Monitor activities and responsibilities mutual understanding
against its peers into insights that
performance of vendors against • Negotiate with vendors to • Develop KPIs based on
or competitors, can ensure products
contract terms and identify align interests and goals to organization’s strategies and
or between two are easy to use
performance problems or arrive at mutually-beneficial expectations, to measure service
designs, to establish
Skills contractual issues arrangements delivery and performance of
which products or
Application • Resolve minor contractual • Analyze vendor service delivery vendors
services provide the
or performance issues at and performance levels in line • Evaluate overall performance of
best user experience
operational level, and escalate with key performance indicators, vendors to review and endorse
• Organise and
contractual issues that cannot be and provide performance decisions on future contract
visualise test
resolved feedback renewals, changes or termination
findings, leading to
• Engage vendors regularly to • Resolve complaints and quality • Develop provisions for dispute
insights and design
set and align expectations and or service issues with vendors resolutions
recommendations
activities as well as to act on • Evaluate the impact of •
feedback contractual issues and problems
• Source for alternative vendors as on the organization, and
Range of a contingent determine if a major contractual
Understanding • breach has occurred
• Manage vendors’ performance
against standards and
benchmarks

Range of
Understanding

436 Philippine Skills Framework Software Development and Security 437

 Functional Skills and Competencies (FSC) Document Functional Skills and Competencies (FSC) Document

Visual Design and Communication Principles Visual Design and Communication Principles
Establish appropriate visual design and communication principles and techniques, taking into account
organizational needs, target market and customer perceptions. FSC
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
Level

• Research and • Organize research • Identify store • Establish

compare techniques media and findings formats and store merchandise
and tools for for use by all layouts adopted in presentation
visual design and relevant personnel organization standards and
communication throughout the • Describe space visual display
• Use the appropriate design development planning processes guidelines
visual design and processes in accordance • Generate a range of
communication • Identify all relevant with merchandise visual design and
techniques that factors which may presentation communication
FSC fulfill the creative, determine and standards and ideas
Proficiency LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6
technical and affect visual design visual display • Confirm and
production and communication guidelines approve additional
Level
requirements of the concepts and • Adapt merchandise requirements or
brief application presentation modifications in
FSC Code SDS-VDS1-2001-1.1 SDS-VDS1-3001-1.1 SDS-VDS1-4001-1.1 SDS-VDS1-5001-1.1
standards and alignment to brand
visual display guidelines
Research and Organize research Review visual design Establish and
guidelines in
compare techniques media and findings and communication communicate
alignment with
and tools for throughout design principles to assess visual design and
brand guidelines
visual design and development creative solutions communication
• Develop store
communication used processes and to design briefs and principles to Skills
checklists for
for artwork creation identify factors which clarify with target employees, Application merchandise
and use appropriate may determine and users and/or audience generate a range of
presentation
visual design and affect visual designs to determine the visual design and
FSC Proficiency standards and
communication and communication formats and delivery communication
Description visual display
techniques that fulfill concepts and platforms of the ideas that respond
guidelines
the creative, technical application through multimedia products to the brief and
• Establish store
and production the interpretation of confirm additional
policies to address
requirements of the the brief requirements to the
deviation from
brief. overall visual design
merchandising
and communication
presentation
principles
standards and
visual display
guidelines
• Visual design and • Visual design and • Visual design and • Visual design and
• Use quantitative
communication communication communication communication
measurements to
principles principles principles principles
assess effectiveness
• Key considerations • Key considerations • Trends of visual • Trends of visual
of merchandise
of applying of applying design design
presentations and
merchandise merchandise • Key considerations • Key considerations
visual displays
presentation presentation of applying of applying
standards and standards and merchandise merchandise
visual display visual display presentation presentation
guidelines in actual guidelines in actual standards and standards and Range of
situations situations visual display visual display Understanding
• Competitors guidelines in actual guidelines in actual
landscape in terms situations situations
of visual design • Benefits of usage • Benefits of usage
• Importance of of various fixtures of various fixtures
various legal to support visual to support visual
Underpinning regulations and displays displays
Knowledge policies • Importance of • Importance of
aligning displays aligning displays
with positioning with positioning
that organization that organization
wants to achieve wants to achieve
• Importance of • Importance of
various legal various legal
regulations and regulations and
policies policies
• Importance of • Importance of
quantitative quantitative
measurements measurements
• Importance of • Importance of
stakeholders stakeholders
• Key considerations • Key considerations
of corrective actions of corrective actions

Continue to next page

438 Philippine Skills Framework Software Development and Security 439

 Enabling Skills and Competencies Enabling Skills and Competencies

Building Inclusivity Collaboration

Collaborate with stakeholders from different backgrounds or with different abilities, including diversity Manage relationships and work collaboratively and effectively with others to achieve goals
dimensions such as race, ethnicity, religion, gender orientation, age, physical and learning ability, education,
socio-economic status and political belief, to understand the interests of diverse groups and build an inclusive
work environment

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED

ESC Code GSC-CLB-B001-1 GSC-CLB-I001-1 GSS-CLB-A001-1

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED Contribute to a positive and cooperative Build relationships and work effectively Establish team effectiveness and manage
working environment by fulfilling own with internal and external stakeholders partnerships to create a cooperative
ESC Proficiency Description responsibilities, managing interpersonal to create synergies in working towards working environment which enables the
ESC Code GSC-BDI-B001-1 GSC-BDI-I001-1 GSS-BDI-A001-1 relationships and providing support to shared goals achievement of goals
others to achieve goals

Demonstrate sensitivity to the Manage relationships across diverse Oversee the develop and implement • Types of collaboration tools and • Types of team structures • Organisation’s vision, objectives and
differences in diversity dimensions and groups within the organisation processes and practices which build an platforms • Types of team development methods operating climate
perspectives inclusive work environment and enable • Team roles and responsibilities • Team goal-setting concepts • Team organisation theories
ESC Proficiency Description • Team communication techniques • Group facilitation and problem-solving • Motivation theories
diverse groups to work effectively
together • Diversity dimensions and preferences methods • Measures of team effectiveness
• Behavioural styles • Stakeholder analysis techniques • Behavioural science concepts
• Knowledge sharing methods and tools • Persuasion methods • Stakeholder dynamics
• Self-awareness concepts • Barriers to workplace diversity and • Inclusion strategies and best practices Underpinning • Listening techniques • Communication styles • Stakeholder management strategies
• Diversity dimensions and preferences inclusion • Dimensions and behaviours of non- Knowledge • Emotional intelligence dimensions • Interpersonal communication • Best practices in virtual collaboration
• Types of unconscious bias • Communication styles inclusion • Techniques to develop empathy techniques • Conflict management strategies
• Fair employment practices • Interpersonal communication • Types of social, political, economic • Workplace and social etiquette • Personality types and interpersonal • Types of social, political, economic
techniques and cultural factors which impact needs and cultural factors which impact
Underpinning • Emerging virtual collaboration tools
• Social psychology concepts stakeholder interactions stakeholder relationships
Knowledge • Group dynamics concepts • Conflict management strategies and platforms •
• Strategies to manage unconscious bias • Emerging trends impacting perspectives •
on diversity and inclusion
• Best practices for promoting inclusivity
• Perform work activities collaboratively • Identify shared goals which require • Champion the development of an open
with others to foster team spirit and collaboration to facilitate the and collaborative organisational culture
• Demonstrate understanding of • Convey cultural intelligence and • Guide the develop policies and practices contribute to identified goals achievement of team and organisational • Establish organisational policies and
different types of personal values, sensitivity towards differing values, to build inclusion and eliminate biases • Demonstrate a positive attitude in objectives procedures that promote a cooperative
beliefs, perceptions and attitudes beliefs and behaviours across diverse • Endorse inclusive outcomes and various situations and interactions • Organise teams in a manner that working environment
when interacting with diverse groups groups initiatives across the organisation with stakeholders capitalises on team members’ strengths • Drive mutual understanding between
• Conduct oneself in accordance with • Promote behaviours and practices that • Champion support for the needs of • Share information, knowledge and • Adapt methods of interaction to cater to teams across the organisation to
the organisation’s inclusion policies support diversity and inclusion in the diverse groups within the organisation experiences with co-workers the needs and motivations of others encourage the achievement of shared
and practices organisation • Design open and psychologically safe • Implement collaboration tools and • Align values, beliefs and perceptions goals
• Participate in interactions with diverse • Ensure diversity in the composition of environment for the expression of platforms to enable different types of amongst team membersto establish • Navigate diverse views and opinions
groups within the organisation work teams diverse views collaboration and information sharing harmonious working relationships within and beyond the organisation to
• Adopt active listening and • Adapt communication styles to • Manage conflicts and address non- • Seek to understand others’ situations, • Guide team members to manage work achieve beneficial outcomes
Skills Application demonstrate respect for and accommodate diversity in stakeholder inclusive behaviours perspectives and emotions challenges and tasks in a positive • Build strategic alliances and
acknowledge diverse perspectives or dynamics and establish common ground • Champion the organisation’s inclusion- Skills Application • Build rapport with co-workers to manner partnerships to achieve desired
differences • Facilitate conversations to encourage related communication efforts across maintain relationships • Develop partnerships with key internal organisational objectives
• Assess own behaviour to identify mutual respect and understanding internal and external platforms • Escalate information pertaining and external stakeholders to achieve • Oversee the resolution of conflicts or
unconscious biases when operating in • Review own behaviour and work to conflicts in teams to relevant win-win outcomes removal of barriers to collaboration
a diverse environment processes for improvements to reduce stakeholders • Resolve issues arising from working in across the organisation
• Support the development of unconscious bias • Seek feedback from co-workers on teams • Devise feedback processes to ensure
inclusivity-related communication • Communicate the organisation’s own role and performance in the team • Provide feedback to team members the organisation strives to work
materials inclusivity related values and the on their roles, working styles and cooperatively and continuously
rationale for inclusive practices performance in the team improve
• Suggest tools and platforms which • Evaluate the effectiveness of virtual
could be integrated to facilitate virtual collaboration across the organisation to
collaboration and enhance productivity recommend improvements
of teams

440 Philippine Skills Framework Software Development and Security 441

 Enabling Skills and Competencies Enabling Skills and Competencies

Communication Customer Orientation

Convey and exchange thoughts, ideas and information effectively through various mediums and approaches Identify the needs of customers, both internal and external, to deliver an effective customer experience

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED ESC Proficiency Level BASIC INTERMEDIATE ADVANCED

ESC Code GSC-CMC-B002-1 GSC-CMC-I002-1 GSC-CMC-A002-1 ESC Code GSC-CUO-B001-1 GSC-CUO-I001-1 GSC-CUO-A001-1

Communicate with others to share Tailor communication approaches to Synthesise information and inputs to Demonstrate an understanding of Build relationships with customers to Foster the creation of an effective
information, respond to general inquiries audience needs and determine suitable communicate an overarching storyline to customer needs or objectives to respond anticipate needs and solicit feedback to customer experience
ESC Proficiency Description and obtain specific information methods to convey and exchange multiple stakeholders ESC Proficiency Description in a way which delivers an effective improve the customer experience
information customer experience

• Range of technical and non-technical • Verbal and non-verbal signals • Storytelling techniques • Customer needs analysis • Customer behavioural patterns • Strategies to design customer
vocabulary • Communication styles • Negotiation strategies • Types of data collection tools and • Service evaluation models experience philosophies
• Verbal and non-verbal communication • Behavioural insights concepts • Stakeholder dynamics methods • Customer experience metrics • Strategies to develop service policies
techniques • Types of writing styles • Stakeholder management strategies • Customer listening methods and • Customer experience management and procedures
• Writing techniques • Presentation and information • Strategies to drive behaviour change guidelines strategies • Types of business strategies and
• Listening techniques structuring techniques • Strategies to overcome communication Underpinning • Customer feedback management • Customer relationship management operations
• Emotional intelligence dimensions • Types of visualisation tools and roadblocks Knowledge systems strategies • Organisation’s vision and objectives
Underpinning • Types of communication channels techniques • Emerging communication channels • Organisation’s service policies and • Emerging industry and market trends
Knowledge and tools • Stakeholder analysis techniques and tools procedures • Stakeholder dynamics
• Information processing techniques • Techniques for analysing audience • Organisation’s customer experience
• Questioning techniques reactions philosophy
• Information confidentiality and • Interpersonal communication
disclosure considerations techniques
• Two-way communication techniques • Analyse customer needs or • Analyse multiple information sources • Establish the organisation’s customer
• Persuasion methods perspectives to identify appropriate on customer behaviour and trends experience philosophy and strategy for
responses or actions to anticipate customers’ needs and service delivery
• Demonstrate positive outlook and expectations • Guide the development of service
• Identify appropriate communication • Analyse communication objectives, • Evaluate stakeholder dynamics and behaviour in customer interactions • Evaluate customer needs to prioritise policies and procedures to create a
channels to convey or exchange types of stakeholders and needs to context to establish communication in line with organisation’s customer responses or action based on urgency customer experience which prioritises
information determine communication priorities objectives and principles experience philosophy and criticality customer needs or objectives
• Deploy listening techniques to engage • Evaluate communication objectives, • Synthesise various information sources • Respond to customer requests in • Analyse customer engagements and • Balance strategic and operational
with and understand the audience styles, verbal and non-verbal signals to and communication objectives to create accordance with the organisation’s conduct follow-up actions to analyse requirements against the fulfilment
• Ask questions to seek clarity when adapt communication approaches and a persuasive storyline service policies and procedures customer experience of customer needs to design effective
receiving information channels • Anticipate responses from stakeholders • Identify potential customer experience • Manage critical customer issues and customer experience management
• Present ideas using concise and clear • Present information in a structured to adapt approaches appropriately issues to be escalated identify appropriate service recovery strategies
• Skills Application
language flow and format which is reflective of Manage sensitive communications with • Collect data to measure defined interventions • Evaluate the impact of emerging
• Implement verbal and non-verbal audience needs discretion and tact customer experience parameters or • Analyse customer experience metrics to industry and market trends on the
communication techniques to convey • Determine relevant information and • Evaluate different stakeholder metrics identify areas for improvement or gaps customer experience to pre-empt
Skills Application
and receive information across visualisation techniques to share and viewpoints to determine appropriate • Suggest potential methods to improve in customer experiences customer issues
communication channels convey a persuasive viewpoint negotiation strategies customer experience • Recommend changes to the • Champion customer-oriented
• Define desired outcomes for the • Adapt communication approaches • Establish alignment between diverse • Apply learnings from customer organisation’s service policies or behaviours across the organisation
exchange of information continuously to respond to audience stakeholders with differing viewpoints feedback to improve customer procedures to improve customer • Define metrics to measure customer
reactions to achieve constructive outcomes experience and service standards experience experience
• Analyse information exchanged to • Evaluate emerging communication • Implement strategies to maintain • Advocate for continuous improvement
identify communication gaps channels and tools to define adoption relationships with customers to in customer experience across the
• Encourage two-way interactions and opportunities cultivate loyalty and trust organisation to drive service excellence
seek feedback on communication
approaches

442 Philippine Skills Framework Software Development and Security 443

 Enabling Skills and Competencies Enabling Skills and Competencies

Developing People Influence

Empower others to learn and develop their capabilities to enhance their performance and achieve personal or Influence behaviours, beliefs or attitudes in order to achieve desired outcomes and solutions
professional goals

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED
ESC Code GSC-IFL-B001-1 GSC-IFL-I001-1 GSC-IFL-A001-1
ESC Code GSC-DVP-B002-1 GSC-DVP-I002-1 GSC-DVP-A002-1
Demonstrate empathy to understand Develop relationships with stakeholders Build consensus with stakeholders to
the feelings and actions of others to build confidence, alignment and achieve desired outcomes on matters of
Create individual career and development Develop and coach team members to Foster a conducive environment to
and communicate in ways that limit communicate desired purpose, goals or strategic importance
plans, and support co-workers in identify and leverage their strengths to enable employees’ professional and ESC Proficiency Description
misunderstandings and influence others objectives
ESC Proficiency Description performing their work activities enhance performance personal development, in alignment with
on operational issues
the organisation’s objectives and goals

• Personal strengths inventory • Coaching and mentoring techniques • Career management reporting • Diversity dimensions and preferences • Types of networks • Goal or purpose setting strategies
• Goal-setting techniques • Motivation and reinforcement concepts • Career development strategies • Emotional intelligence dimensions • Verbal and non-verbal signals • Strategies to drive behaviour change
• Learning styles • Listening techniques • Engagement and empowerment • Listening techniques • Stakeholder analysis techniques • Negotiation strategies
• Organisational performance goals • Organisation learning and development techniques • Problem solving techniques • Strategies to develop trust • Motivation theories
Underpinning • Types of communication channels • Interpersonal communication • Types of social, political, economic
• Outcomes of career planning policies and procedures • Performance management processes
Knowledge • Techniques to provide constructive • Questioning techniques and frameworks and tools techniques and cultural factors which impact
Underpinning
feedback • Self-reflection techniques • Organisation’s vision, objectives, and • Verbal and non-verbal communication • Communication styles stakeholder relationships
Knowledge techniques • Persuasion methods • Stakeholder dynamics
• Performance review techniques operating climate
• Knowledge sharing methods and tools • Techniques for analysing audience • Stakeholder management strategies
• Questioning techniques reactions • Storytelling techniques
• Initiate career planning activities to • Guide team members in identifying • Build support for organisation-wide • Collaboration techniques • Conflict management strategies
identify learning and development personal and professional goals capability development interventions •
goals • Coach and mentor team members on to facilitate the attainment of personal
• Identify links among personal, achieving personal, professional and and professional goals
professional and organisational organisational goals • Guide employees to understand the • Develop a clear understanding • Identify stakeholders and networks that • Establish alignment among different
performance goals • Evaluate individual strengths, principles for translating organisational of purpose and desired goals or are critical in meeting desired goals and stakeholders’ needs and objectives to
• Support co-workers in executing work capabilities and learning styles to create objectives to personal and professional outcomes objectives achieve intended outcomes
activities to achieve intended goals tailored coaching and development goals • Analyse stakeholder responses and • Integrate different stakeholders into the • Establish key stakeholder relationships
and improve work performance interventions in different contexts • Provide expertise on coaching and interactions to understand needs decision making process to garner their to ensure goals and objectives are
• Share career planning related • Facilitate discussions with team mentoring techniques • Encourage stakeholders to share support achieved
experiences with co-workers members to ensure accountability for • Create or recommend platforms and views and opinions to enable • Utilise combinations of logic, • Share strategic insights in a manner that
Skills Application an understanding of different conviction and interpersonal skills addresses the issues and interests of
• Participate in activities that challenge setting goals and development plans procedures to enable exposure to
self and contribute to capability • Advise team members on the new opportunities and enriching perspectives when communicating desired goals and relevant stakeholders
development formulation of career development experiences within the organisation • Appreciate nuances and impact of objectives • Evaluate compromises to gain
• Provide constructive feedback to plans • Champion the development of a diversity dimensions and cultural • Align ideas and plans with relevant commitment from relevant stakeholders
co-workers in accordance with • Recommend stretch goals and supportive and positive climate which backgrounds when interacting with stakeholders to build ownership and • Endorse win-win solutions that benefit
organisational guidelines, standards opportunities to harness the potential encourages continuous improvement Skills Application stakeholders garner buy-in all parties involved
and procedures of team members and development within the • Communicate to stakeholders in • Ensure l decisions made are supported • Anticipate objections and challenges
• Provide continuous feedback and organisation a manner which encourages open with relevant experience, facts and that potentially impact desired results
reinforce behaviours that contribute conversations and reduces potential knowledge • Negotiate issues that impact long-term
positively to performance or growth misunderstandings • Articulate pros and cons behind strategic objectives
• Adapt personal style to demonstrate decisions taken and proposed to build
empathy and enable the confidence amongst stakeholders
communication of desired goals • Present findings and thoughts in an
• Ask questions to understand open and flexible manner
stakeholders’ responses or potential • Escalate issues to senior stakeholders
issues if own efforts to enlist support have not
succeeded

444 Philippine Skills Framework Software Development and Security 445

 Enabling Skills and Competencies Enabling Skills and Competencies

Adaptability Digital Fluency

Exercise flexibility in behaviours or approaches to respond to changes and evolving contexts Leverage digital technology tools, systems, and software across work processes and activities to solve problems,
drive efficiency and facilitate information sharing

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED

ESC Code GSC-ADT-B001-1 GSC-ADT-I001-1 GSC-ADT-A001-1
ESC Code GSC-DGF-B001-1 GSC-DGF-I001-1 GSC-DGF-A001-1
Modify behaviours and approaches Manage change in evolving contexts Foster a culture of flexibility that
to respond to changes and evolving caters to changes and evolving
ESC Proficiency Description Perform work processes and activities Identify opportunities and evaluate Drive the creation of a digital culture and
contexts contexts using identified digital technology tools, risks of integrating digital technology environment, educating stakeholders
ESC Proficiency Description systems and software tools, systems and software across work across the organisation on the benefits
processes and activities and risks of digital technology tools,
• Ideation techniques • Stakeholder analysis techniques • Organisation’s vision, objectives and systems and software
• Experimentation techniques • Group dynamic concepts operating climate
• Problem solving techniques • Collaboration styles • Strategies to build resilient teams • Digital terminologies • Emerging digital technology tools, • Best practice applications of digital
• Emotional regulation techniques • Coaching and mentoring techniques • Strategies to drive the continuous • Digital etiquettes systems and software technology tools, systems and software
• Questioning techniques • Risk analysis techniques development of new approaches • Types of digital search and • Emerging digital communication • Emerging trends in the digital
• Information processing techniques • Self-reflection techniques • Risk mitigation strategies information collection tools channels environment
Underpinning
• Self-awareness concepts • Strategies to evaluate impact of new • Strategies to identify emerging industry • Types of digital technology tools, • Methods to evaluate suitability of • Strategies to manage technology
Knowledge • Impact measurement techniques ideas, improvements or solutions disruptors and trends systems and software digital technology tools, systems and implementation
• Change management strategies • Types of technology-enabled software • Digital education strategies
• Stakeholder dynamics communication channels • Types of visualisation tools and • Types of digital training programmes
• Stakeholder management strategies • Organisation’s InfoComm Technology techniques • Strategies to manage InfoComm
• Conflict management strategies Underpinning troubleshooting and Information • Technology implementation processes Technology troubleshooting and back-
Knowledge Technology (IT) back-up processes • Problem solving techniques up processes
• Organisation’s IT, personal data and • Decision evaluation and prioritisation • Strategies to manage cyber security risk
• Demonstrate an openness to seek • Assess the impact of changes and • Articulate strategic goals to navigate privacy policies frameworks strategies and policies
and interpret opinions and practices evolving contexts to identify ways to through periods of change and evolving • Types of cyber security risks • Risk assessment techniques • Strategies to manage personal data and
different from own adapt skills or processes contexts • Organisation’s policies to monitor • Strategies to manager cyber security privacy policies
• Seek out information about changes or • Analyse the rationale for change or • Evaluate the impact on the operating cyber security risks risks • Legal and regulatory frameworks
evolving contexts which may impact underlying factors driving evolving climate, emerging trends and industry • Types of metrics to measure related to digital technology tools,
work activities or priorities contexts disruptors effectiveness of digital tools, systems systems and software
• Set short-term goals in order to • Develop creative solutions to • Determine potential opportunities and/ and software
perform work activities effectively address challenges and leverage on or risks of change or evolving contexts
during periods of change opportunities arising from changes and • Direct the development of new and
• Adjust existing work activities evolving contexts alternative approaches to respond to • Interpret instructions and actions • Analyse work processes and activities • Champion the benefits of digital
in response to new instructions, • Evaluate inputs from various changes and evolving contexts based on digital terminologies across own team to identify potential applications and advancements to build
guidelines or operating procedures stakeholders and different courses of • Guide stakeholders to successfully • Operate identified digital technology applications of digital technology a an organisation-wide community
Skills Application
• Assess own reactions to changes and actions to determine how to navigate navigate through change and tools, systems and software to perform tools, systems or software which drive which focuses on digital approaches
evolving contexts to improve future through change and evolving contexts disruptions own work processes and activities efficiency and solve problems and adopts a digital mindset
responses and behaviours • Prioritise work activities in order of • Lead the resolution of any issues which • Present information using identified • Evaluate emerging digital technology • Synthesise emerging trends in the
• Monitor own work performance to criticality to navigate through change impact the organisation’s ability to digital technology tools, systems and tools, systems or software to propose digital environment to anticipate
identify potential development areas and evolving contexts adapt to changes and evolving contexts software applications which drive efficiency and changes required to organisation’s
to enhance responses to changes and • Coach team members in responding to • Review existing strategies and • Exchange information with other solve problems in own team current digital technology tools,
evolving contexts changes and evolving contexts approaches to changes and evolving stakeholders using identified • Identify applications of different systems and software
• Identify appropriate skills and training • Reflect on responses to change and contexts. technology-mediated communication visualisation techniques and tools to • Oversee the progress of digital
which could improve one’s response evolving contexts to recommend future channels analyse and present information intervention implementations across
and behaviour to changes and actions, behaviours and approaches • Perform searches to source • Deploy processes to manage technology the organisation
evolving contexts information using digital search and implementation • Champion digital education strategies
Skills Application information collection tools • Review usage of digital technology across the organisation to address
• Assess the credibility of information tools, systems and software to identify digital literacy skill gaps and drive
sourced using digital search and any breaches of organisation’s digital continuous learning
information collection tools and IT policies • Influence stakeholders to communicate
• Organise digital content to be • Assess current applications of digital the narrative of digital transformation
stored and retrieved in line with technology tools, systems or software and manage any change barriers
organisational requirements to propose improvement areas • Direct the development and
• Adhere to organisation’s personal implementation of organisational
data and privacy policies digital and IT policies
• Follow organisation’s cyber security • Guide the analysis of past breaches of
policies to identify potential risks organisational digital and IT policies
to mitigate future impacts of cyber
security issues, data breaches or system
failures

446 Philippine Skills Framework Software Development and Security 447

 Enabling Skills and Competencies Enabling Skills and Competencies

Global Perspective Learning Agility

Operate in cross-cultural environments, demonstrating an awareness of the wider global context and markets Deploy different learning approaches which enable continuous learning across different contexts to drive self
to identify potential opportunities and risks development and the achievement of long-term career goals

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED
ESC Code GSC-GBP-B001-1 GSC-GBP-I001-1 GSC-GBP-A001-1

ESC Code GSC-LGA-B001-1 GSC-LGA-I001-1 GSC-LGA-A001-1

Demonstrate an understanding of Develop global networks and determine Lead the resolution of the challenges of
global challenges and opportunities impact of global context and trends on operating in a cross-cultural environment
ESC Proficiency Description to work effectively in a cross-cultural the organisation’s vision, objectives and and build the organisation’s capabilities Identify opportunities and targets for Deploy various learning approaches Establish an organisational culture of
environment operating climate to compete in a global environment learning to facilitate continuous career in different settings to maximise continuous learning to encourage the
development opportunities for learning and self- adoption of new learning approaches
ESC Proficiency Description
reflection and measure their impact on and identification of new learning
• Research techniques • Research and information collection • Organisation’s vision, objectives and the achievement of career goals opportunities
• Types of information collection tools methodologies operating climate
• Knowledge sharing methods and tools • Organisation structure • Types of global business strategies
• Verbal and non-verbal communication • Macro-economic, environmental, • Types of business performance metrics • Goal-setting techniques • Career management strategies • Best practices in learning and
techniques technology, political and social trends • Emerging research on macro-economic, • Career planning techniques • Coaching and mentoring techniques development
• Types of communication channels • Methods to analyse impacts of global environmental, technology, political and • Methods to gather feedback about own • Experimentation techniques • Career development strategies
and tools trends social trends performance from others • Self-directed learning techniques • Emerging learning trends, approaches
• Modes of collaboration • Types of networks • Stakeholder management strategies • Questioning techniques • Self-reflection techniques and theories
Underpinning Underpinning
• Diversity dimensions and preferences • Stakeholder analysis techniques • Inclusion strategies and best practices • Types of feedback channels • Strategies to measure impact of • Methods to tailor learning approaches
Knowledge • • Knowledge
• Self-awareness concepts Communication styles Types of social, political, economic and • Types of learning preferences learning outcomes • Methods to overcome learning obstacles
• Workplace and social etiquette • Barriers to workplace diversity and cultural factors which impact cross- • Types of learning modes • Types of learning and development • Purposes of learning goals
inclusion cultural collaborations • Techniques to structure learning pathways • Strategies to evaluate learning
• Conflict management strategies approaches • Techniques to apply learning outcomes effectiveness
• Best practices for businesses
operating in global and cross-cultural
environments • Collect feedback from internal and • Communicate the importance of • Champion the importance of self-
external sources on own career and knowledge sharing and feedback to reflection and development to foster a
learning development team members culture of continuous learning across
• Conduct research on identified global • Develop research and information • Establish objectives for global • Identify areas of strengths and • Design personal learning and the organisation
challenges or opportunities collection approaches and processes to development and cross-cultural development needs by internalising development pathways which maximise • Formulate long-term career
• Exchange information using identified analyse impact of global context and cooperation which align with experiences, feedback and knowledge learning opportunities across multiple development strategies to determine
knowledge sharing methods and tools trends on team’s work area organisation’s vision, objectives and acquired contexts, modes and content areas priority learning goals and
• Seek opportunities to source for • Analyse outcome of research on global operating climate • Set learning goals in line with • Evaluate learning goals to determine opportunities
diverse perspectives beyond trends to determine impact on work area • Champion the importance of development needs, interest areas and potential opportunities for collaborative • Define criteria to evaluate learning
immediate environment and identify potential opportunities understanding the global environment career plans learning or exchange of knowledge and approaches for diverse development
• Participate in interactions with diverse and risks and encouraging cross-cultural • Record previous learning experiences skills with other stakeholders needs
groups within the organisation to • Review internal structures and collaborations in order to identify own learning • Prioritise opportunities to apply new • Evaluate causes of learning obstacles to
source for relevant perspectives on external operating climate to identify • Anticipate global developments in preferences knowledge or skills across multiple recommend alternative approaches
global challenges and opportunities opportunities to build global networks order to position the organisation • Review different learning modes different work areas or disciplines • Lead the development and
• Conduct oneself in accordance with • Prepare for interactions with global for potential opportunities or risk to identify suitable systematic • Integrate mentoring or reverse implementation of organisational
the organisation’s inclusion policies stakeholders by learning about management learning approaches which meet own mentoring approaches to enable learning initiatives
and practices workplace and social etiquette in • Synthesise inputs and analyses from Skills Application development needs continuous self-reflection and feedback • Leverage organisation-wide networks
• Monitor own behaviour to identify any different countries and cultures various sources to determine potential • Use appropriate questioning sharing to establish opportunities for cross-
non-inclusive practices • Analyse global and local perspectives impact of global context and trends on techniques in different settings to • Identify learning opportunities which organisational learning exchanges and
when evaluating information and business operating climate, vision and acquire new skills and knowledge can support the development of team initiatives
Skills Application
making decisions performance • Document own progress against members • Spearhead the integration of mentoring
• Identify barriers to workplace diversity • Lead the identification of opportunities learning goals • Implement different learning approaches across the organisation
and inclusion when operating in cross- within and beyond the organisation approaches to test strengths and • Devise criteria to measure learning
cultural environments to broaden exposure to global weaknesses of different approaches for effectiveness and impact on work
• Recommend refinements to existing environments and trends own learning goals performance and development
systems, processes and policies to • Lead the resolution of conflicts which • Analyse effectiveness and impact of • Assess emerging learning trends,
facilitate global and cross-cultural may occur during global collaboration learning on work performance and approaches and theories to recommend
cooperation or in cross-cultural environments development against defined criteria improvements to learning approaches
• Endorse changes to existing systems, • Measure progress against learning goals and initiatives
processes and policies that facilitate to identify potential stretch targets or
global and cross-cultural collaboration adjustments to be made to learning
• Evaluate the impact of individual approaches
and organisational actions on local
communities and the wider social,
economic, political or environment
sphere

448 Philippine Skills Framework Software Development and Security 449

 Enabling Skills and Competencies Enabling Skills and Competencies

Self Management Creative Thinking

Take ownership of managing one’s personal effectiveness, personal brand and holistic physical, mental, Adopt diverse perspectives in combining ideas or information and making connections between different fields
emotional and social well-being to create different ideas, improvements and solutions

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED ESC Proficiency Level BASIC INTERMEDIATE ADVANCED

ESC Code GSC-SMT-B001-1 GSC-SMT-I001-1 GSC-SMT-A001-1 ESC Code GSC-CTH-B002-1 GSC-CTH-I002-1 GSC-CTH-A002-1

Exercise self-awareness by monitoring Analyse own well-being and personal Evaluate strategies to manage own Connect ideas or information to Integrate multiple ideas and information Cultivate a culture of innovation and
own behaviours and ways of working in effectiveness to develop strategies to well-being, personal effectiveness and propose and test ideas, improvements from across various fields to develop creativity across the organisation to
ESC Proficiency Description personal and professional capacities, and regulate self and build personal brand personal brand ESC Proficiency Description and solutions which challenge current solutions and new ways of working which push boundaries and reshape goals and
implement techniques for improvement assumptions or ways of working address specific issues and deliver impact possibilities

• Characteristics of personal branding • Self-reflection techniques • Emerging self management trends, • Process analysis techniques • Research and information collection • Strategies to create a safe space
• Emotional regulation techniques • Coaching and mentoring techniques approaches and theories • Types of information collection tools approaches and processes for creative exploration and
• Emotional intelligence dimensions • Methods to develop personal branding • Strategies to promote work-life balance • Ideation techniques • Strategies for managing creative experimentation
• Methods for gathering feedback • Productivity metrics • Strategies to evaluate well-being and • Experimentation techniques processes • Storytelling techniques
• Self-awareness concepts • Productivity tools work-life balance • Problem solving techniques • Techniques for developing imagination • Innovation management strategies
Underpinning • Self-care techniques • Stress management concepts • Strategies to promote personal brand • Brainstorming techniques • Visualisation techniques • Strategies to evaluate lateral,
Underpinning
Knowledge • Stress management techniques • Types of stress triggers • Strategies to evaluate stress • Lateral thinking techniques • Types of innovation drivers convergent and divergent thinking
• Time management and prioritisation • Types of networking strategies management techniques
Knowledge • Impact measurement techniques • Types of barriers to creativity techniques
techniques • Convergent and divergent thinking • Emerging applications of innovation or
• Types of feedback channels techniques creative solutions across industries
• Workplace and social etiquettes • Strategies to evaluate impact of new • Strategies to drive the continuous
ideas, improvements or solutions improvement of the creative processes

• Identify goals and priorities across • Review work goals and priorities to align • Anticipate potential workload or stress
workload and plan work activities with personal vision and purpose triggers to implement mitigating actions • Employ process analysis techniques • Identify the desired outcomes of • Champion organisation’s creativity and
accordingly • Resolve barriers or issues encountered • Reflect on personal and professional to review current work processes and creative thinking processes innovation goals
• Monitor progress against goals while managing goals and priorities life to improve prioritisation, time and identify potential improvement areas • Analyse improvement areas to prioritise • Foster an organisational culture that
and priorities to identify time • Integrate productivity enhancement stress management • Collect information related to work areas for action encourages creative imagination,
management issues tools to improve personal effectiveness • Integrate emerging trends, approaches potential new ideas, improvements or • Develop resource and information experimentation and innovation
• Escalate time management issues to • Analyse own personal effectiveness to and theories in self management to solutions using a variety of identified collection approaches and processes for • Synthesise research and information
stakeholders to mitigate its impact on review productivity and effectiveness improve own personal effectiveness tools identified improvement areas from various sources within the
intended goals and priorities of time management approaches and well-being • Apply lateral thinking techniques to • Facilitate exercises with different organisation to determine potential
• Implement stress management • Analyse own well-being to reflect on • Design a strategy to build own personal improve current ways of performing stakeholders to enable the generation synergies or opportunities for
Skills Application techniques to maintain own well-being potential issues or improvement areas brand across organisation, industry and work activities of ideas and imaginative solutions organisation-wide innovation
• Monitor emotional well-being and • Apply appropriate stress management networks • Share inputs during brainstorming • Integrate convergent and divergent initiatives
regulate responses to situations strategies to address triggers of stress • Evaluate own personal branding sessions to support the generation thinking techniques to develop new • Evaluate the implementation of lateral,
• Implement self-care techniques to identified strategies to identify areas for of ideas approaches, ideas or solutions convergent and divergent thinking
maintain physical and mental wellness • Evaluate strengths and weaknesses to improvement • Conduct experiments to test ideas, • Collaborate with internal and external techniques to design “out-of-the-box”
• Maintain standards for personal define own personal brand improvements or new solutions in own stakeholders to consider how ideas, ideas, improvements or solutions which
and professional image in line with • Identify stakeholders and networks to work areas improvements or new solutions from push the boundaries and solve problems
expectations of work environment build own personal brand Skills Application • Collect information to monitor other areas can be applied to different • Engage with internal and external
• Follow workplace and social etiquette implementation of ideas, contexts stakeholders to communicate
when interacting with stakeholders improvements or new solutions • Deploy visualisation techniques to compelling narratives and rationale for
against impact criteria communicate proposed new ideas, implementing new ideas, improvements
improvements or solutions or solutions
• Design experiments to trial the • Evaluate outcomes of design
implementation of ideas, improvements experiments to recommend new ideas,
or solutions improvements or solutions to be
• Design criteria to measure impact of implemented across the organisation
new ideas, improvements or solutions • Evaluate emerging applications
• Analyse outcomes of experiments using of innovations or solutions across
an iterative process to continuously industries to determine any relevant
improve the implementation of ideas, applications within own organisation
improvements or new solutions • Establish strategies to analyse the
effectiveness of creative processes
across the organisation

450 Philippine Skills Framework Software Development and Security 451

 Enabling Skills and Competencies Enabling Skills and Competencies

Decision Making Problem Solving

Choose a course of action from several alternatives developed through a structured process in order to achieve Generate effective and efficient solutions to solve problems and capitalise on new opportunities
intended goals

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED ESC Proficiency Level BASIC INTERMEDIATE ADVANCED

ESC Code GSC-DCM-B002-1 GSC-DCM-I002-1 GSC-DCM-A002-1 ESC Code GSC-PRS-B002-1 GSC-PRS-I002-1 GSC-PRS-A002-1

Follow processes to make decisions Implement structured decision making Define decision making criteria, processes Identify problems and implement Determine underlying causes of problems Anticipate potential problems to drive a
which achieve intended goals using given processes and analyse multiple sources and strategies and evaluate their guidelines and procedures to solve and collaborate with other stakeholders culture of continuous improvement which
ESC Proficiency Description information and guidelines of information to propose solutions effectiveness ESC Proficiency Description problems and test solutions to implement and evaluate solutions seeks to turn problems into opportunities
across the organisation

• Decision making processes • Decision evaluation and prioritisation • Decision making criteria and strategies • Problem identification techniques • Root cause analysis techniques • Organisation’s vision, objectives and
• Decision making tools and techniques frameworks • Decision automation tools • Questioning techniques • Decision evaluation and prioritisation operating climate
• Decision making styles • Stakeholder analysis techniques • Organisation’s vision, objectives, and • Types of corrective actions frameworks • Emerging problem solving processes,
• Decision making pitfalls and errors • Group decision making methods operating climate • Problem solving processes, tools and • Exercises for developing big picture tools and strategies
Underpinning
• Impact measurement techniques • Risk analysis techniques • Organisation communication techniques thinking approaches • Types of social, political, economic
Knowledge • Ethical guidelines, standards and techniques Underpinning • Experimentation techniques • Strategies to manage experimentation and cultural factors which impact
procedures • Risk mitigation strategies Knowledge • Impact measurement techniques processes stakeholder relationships
• Regulatory frameworks and policies • Stakeholder analysis techniques • Conflict management strategies
• Risk analysis techniques • Risk management strategies
• Types of metrics to measure solution • Strategies to evaluate solution
• Follow decision making processes • Implement structured decision making • Evaluate contexts to determine effectiveness effectiveness
which align with organisational processes which align with timelines critical decision making points and
guidelines, standards and procedures and refer to multiple sources of requirements
• Gather relevant information to available information • Define criteria to be analysed through • Implement problem identification • Diagnose underlying causes of issues by • Define objectives of organisational
support ideation and decision making • Analyse required information for decision making processes techniques to recognise issues within considering wider contexts problem solving processes in line with
processes decision making and direct the • Formulate decision making strategies work area • Encourage behaviours and practices for organisation vision, objectives and
• Participate in brainstorming activities collection of relevant information and processes based on sources of • Identify decisions to be made to solve team members that promote effective operating climate
to develop solutions during decision • Facilitate decision making processes information problems problem solving approaches and • Synthesise emerging trends to design
making processes within teams to design innovative • Communicate the importance of robust, • Suggest potential corrective actions to continuous improvement organisational problem solving
• Collate information on impact solutions evidence-based decision making solve problems • Facilitate exercises with different processes, tools and techniques
of decisions made and suggest • Assess impact and feasibility of processes • Conduct work area experiments to test stakeholders to develop big picture • Champion a culture of continuous
improvements solutions to provide recommendations • Synthesise sources of information to potential solutions thinking approaches to inform solution improvement across the organisation
• Analyse risk factors for proposed prioritise solutions in alignment with • Report any issues which occur during development • Evaluate multiple variables and
solutions or outcomes of decision organisational priorities, operational solution testing to other stakeholders • Collaborate with other stakeholders to contexts to anticipate potential
Skills Application making processes and devise mitigation and strategic considerations • Collect information to monitor seek opinions on potential solutions problems which may occur
strategies • Articulate decisions amongst internal implementation of potential solutions • Develop experiments to test potential • Determine appropriate stakeholders
• Develop implementation plans for and external platforms to guide key against impact criteria solutions to be involved in problem solving
solutions or outcomes of decision stakeholders and obtain buy-ins Skills Application • Determine the constraints and risks processes in the organisation
making processes in adherence to • Leverage existing and emerging tools to associated with potential solutions • Oversee collaboration between multiple
organisational guidelines, standards automate decision making processes • Analyse outcomes of experiments to stakeholders across the organisation to
and procedures • Evaluate potential causes of barriers to recommend the most suitable solution design solutions
• Review outcomes of the decisions made making effective decisions for a problem • Direct the resolution of any conflicts
to determine whether goals have been • Endorse improvements to decision • Engage different stakeholders to secure during problem solving processes
met making strategies and processes buy-in for proposed solution • Evaluate the business implications of
• Calibrate the results and consequences • Review the effectiveness of the problem implementing the proposed solutions
of the decisions made to propose solving process and solution against across the organisation
improvements to decision making defined goals • Endorse solutions to be implemented
processes across the organisation
• Establish strategies to evaluate the
effectiveness of problem solving
processes across the organisation

452 Philippine Skills Framework Software Development and Security 453

 Enabling Skills and Competencies Enabling Skills and Competencies

Sense Making Transdisciplinary Thinking

Leverage sources of qualitative and quantitative information and data to recognise patterns, spot opportunities, Apply concepts from multiple disciplines, and synthesise different areas of knowledge and insights to guide
infer insights and inform decisions decisions, foster cooperation and drive continuous improvement

ESC Proficiency Level BASIC INTERMEDIATE ADVANCED ESC Proficiency Level BASIC INTERMEDIATE ADVANCED

ESC Code GSC-SMG-B002-1 GSC-SMG-I002-1 GSC-SMG-A002-1 ESC Code GSC-TRA-B002-1 GSC-TRA-I002-1 GSC-TRA-A002-1

Organise and interpret information to Analyse information and data and Evaluate relationships, patterns and Explore concepts from outside one’s Identify opportunities for Endorse collaboration and the integration
identify relationships and linkages uncover patterns, opportunities and trends to inform actions and generate field of expertise to supplement one’s transdisciplinary collaboration and of knowledge across disciplines to make
ESC Proficiency Description impacts wider insights ESC Proficiency Description knowledge, proficiency and work knowledge transfer to facilitate the decisions and solve problems within and
practices integration of knowledge from different outside the organisation
disciplines

• Types of information collection tools • Data analysis techniques • Extrapolation techniques • Research techniques • Research and information collection • Organisation’s vision, objectives and
• Information organisation techniques • Data analysis tools • Systems thinking theories • Types of information collection tools methodologies operating climate
• Information processing techniques • Strengths and weaknesses of different • Features and limitations of different • Verbal and non-verbal communication • Pattern recognition techniques • Types of organisation structures
• Techniques for identifying missing or analysis techniques information and data sources techniques • Strategies for developing big picture • Emerging research and information
Underpinning
erroneous information • Pattern recognition techniques • Organisation vision, objectives and • Types of communication channels thinking approaches collection methodologies
Knowledge • Logical thinking techniques operating climate and tools • Decision evaluation and prioritisation • Knowledge transfer systems and
• Insight generation process and • Modes of collaboration frameworks mechanisms
techniques • Knowledge sharing methods and tools • Stakeholder analysis techniques • Information filtering methods
Underpinning
• Decision-making processes • Interpersonal communication • Context framing techniques
Knowledge • Problem-solving techniques techniques • Strategies to influence diverse
• Filter information into classification • Assess information and data sources to • Evaluate information and data sources • Self-assessment concepts stakeholders
structures evaluate validity and reliability to determine potential limitations which • Diversity dimensions and preferences • Stakeholder management strategies
• Implement techniques to process • Detect gaps in information and may impact insights and conclusions • Workplace and social etiquettes • Types of social, political, economic
different information sources data sources and develop logical • Identify external factors that influence and cultural factors which impact
• Document missing or erroneous assumptions to close the gaps the immediate situation or hypothesis collaboration across disciplines
information within sources • Analyse relationships and linkages to • Extrapolate information to facilitate • Conflict management strategies
• Review information sources to identify identify patterns and trends projections and future-oriented
relationships and linkages • Interpret analysis outcomes to analyses
• Suggest inferences and impact based determine potential impact and • Synthesise disparate information, • Identify areas and methods to • Establish connections, patterns • Establish systems and mechanisms to
Skills Application on the relationships and linkages opportunities analyses or viewpoints to derive supplement knowledge outside one’s and synergies between information facilitate effective knowledge transfer
between the information sources • Review data analysis techniques to actionable insights and conclusions field of expertise or work area gathered from diverse sources of across disciplines
identify potential limitations which may • Formulate insights by applying various • Explore perspectives from diverse information • Establish opportunities within the
impact conclusions approaches to evaluate information sources of information • Integrate knowledge from different organisation for co-workers from
• Recommend improvements to data • Evaluate underlying factors affecting • Exchange information using identified disciplines to develop effective different disciplines to collaborate
analysis techniques situations to consider potential impacts knowledge sharing methods and tools solutions • Lead the development of strategic
or mitigating actions • Perform work activities in • Explore opportunities to leverage new transdisciplinary partnerships across
• Evaluate and implement improvements collaboration with other co-workers sources of information or collaborations and beyond the organisation
to data analysis processes from different disciplines to meet in new ways • Determine interdependencies between
shared goals • Analyse other areas in the organisation different disciplines when making
• Review own work performance to identify potential collaboration decisions that impact the organisation
to identify potential areas where opportunities • Synthesise information extracted from
Skills Application knowledge from other disciplines may • Integrate inputs from stakeholders different disciplines to develop new
deliver improvements, address gaps across other disciplines to recommend insights
and/or value add decisions and prioritisation approaches • Endorse solutions that impact different
• Seek guidance from and consult • Evaluate the effectiveness and disciplines in the organisation and
co-workers who have knowledge in a impact of current transdisciplinary address organisation-wide problems
particular work area collaboration and knowledge transfer • Oversee the removal of any barriers to
interventions transdisciplinary collaboration across
• Recommend changes to work processes the organisation
that restrict knowledge transfer and • Evaluate emerging research and
transdisciplinary collaboration information collection methodologies
and recommend updates to
organisation’s knowledge transfer
and transdisciplinary collaboration
approaches

454 Philippine Skills Framework Software Development and Security 455

 Technical Guide Technical Guide

It is important to be able to identify Critical Work Functions and Key Tasks of a given Job Role of specific
organizational context. Afterwards, it is then essential to identify the Functional Skills and Competencies
(FSC) and Enabling Skills and Competencies (ESC) required to address the given Critical Work Functions
and related Key Tasks.

Step 1: Gather Critical Job Information for Defining Job Roles

Technical Guide on Using the
Philippine Skills Framework
The Philippine Skills Framework (PSF) is a comprehensive and adaptive system that provides very robust
industry-validated guides for industry human resource practitioners and educators to develop in-house
or public competency development programs.

This technical guide provides a brief on how to use the PSF-SDS to establish performance requirements by
industry human resource practitioners. It also gives educators a handle on how to use the PSF to develop
curriculum outlines for subsequent development of training programs. More information will be provided
through industry engagement sessions. To be able to gather critical job information for defining job roles, you first need to review how to establish
targeted jobs by means of identifying what job roles are needed in a certain organization. Thus, knowing

Part 1 the actual employment needs ensures the positive outcome which will help an employer find a suitable
candidate, and reach short-term and long-term company goals.
Establish Performance Requirements for Job Roles
How can a human resource practitioner utilize the Philippine Skills Framework for hiring, training, and This analysis process can be supported with the use of the Career Map, which forms the first important
developing performance requirements and identifying skills gaps? document of the PSF.

In an ever-changing and fast-paced economy, establishing performance requirements, abilities and

skills for job roles are very essential. Utilizing the PSF will help an organization to have a systematic
process that can be used to identify the candidates or applicants and match their abilities to the job
requirements to demonstrate their right fit for the job. Moreover, by using the PSF, one can build a
robust talent selection foundation where one’s organization can reap benefits that will drive organi-
zational success. On the other hand, organizing proper training and development sessions for em-
ployees must also be done for them to acquire new skills, sharpen existing ones, and become better
leaders to ensure relevance of skills currently needed by the industry and for the future economy.

Determining Performance Requirement and Skills for Job Roles

Identify Identify
Critical Work Functions and Key Tasks of Job Role Functional and Enabling Skills and Competencies
of a given organization context required to address given Critical Work Functions
and related Key Tasks

456 Philippine Skills Framework Software Development and Security 457

 Technical Guide Technical Guide

458 Philippine Skills Framework Software Development and Security 459

 Technical Guide Technical Guide

The Career Map provides various information: industry sector; sub-sectors or tracks; job grades; and the
job roles themselves. In this case, the industry is the Software Development and Security. e.g. Lead User Experience (UX) Usability Tester

Step 2: Gather Critical Job Information for Determining the Job

Performance Requirement

As an employer, you need to evaluate profoundly the skills and performance abilities of the person whom
you are trying to hire. Their skills and experiences must be aligned to the job role needed. Determining the
performance requirements for a job role is helpful because it provides a clear understanding of what the
duties and responsibilities for a particular position are. This is helpful not just for applicants interested in
the role, but also for management to better determine the actions needed to achieve organizational goals.

Determining Performance Requirements

The Skills Map, which corresponds to each ‘box’ of the Career Map, provides the tool and guide to deter-
mine performance requirements. It consists of the job role, the job description, the critical work functions,
and the key tasks required of that specific job role. The key tasks are specific actions that make up the crit-
ical work functions. Each key task will need specific Functional Skills and Competencies (FSCs) to perform
the task well, as well as Enabling Skills and Competencies (ESCs) to address the more interpersonal and
personal management situations. The skills and competencies have different proficiency levels, which also
correspond with the job levels. Review the description of the Critical
Work Functions, Key Tasks and Per-
formance Expectations to describe
desired job performance

Using the skills map as a guide and by looking at the job role, one will be able to identify the position
needed. By aligning with the job role description provided, these can become useful communication
tools to tell employees exactly what tasks one expects them to perform. For hiring managers, one can
use the job description and contextualize it for one’s own organization’s job requirements. The critical
work functions and appropriate key tasks can be adapted for use in job advertisements as well.

Based on the relevant Critical Work Functions and Key Tasks, you can indicate the specific organizational
performance requirements or expectations. Appropriate or relevant functional and enabling skills and
competencies can then be selected from the list of FSCs and ESCs.

460 Philippine Skills Framework Software Development and Security 461

 Technical Guide Technical Guide

Step 3: Gather Critical Job Information for Specifying the Skills and
Competency Requirement Part 2
Develop a Program or Curriculum Outline from Skills Framework
The Philippine Skills Framework (PSF) is also especially useful for the academe to develop curricula
and/or realign existing curricula to industry requirements. The current best-practices of academe
in developing industry-relevant curricula are tedious – they usually involve a faculty team having
to first develop the curricula based on internal academic syllabus and teams, and then convening
an industry panel to validate the curricula. The latter process is very cumbersome as many fac-
ulties do not have good industry connections. Even so, if every faculty and academic institution
were able to reach out to the industries, there might be engagement-fatigue experienced by the
industry stakeholders, and consequent hesitance, if not resistance. The PSF is designed to provide
the industry skills language that any academic institution can use to develop industry-aligned
You need to review the skills and competencies (FSCs and ESCs) to identify what is required to support the curricula, since the PSF communicates directly what the industries are looking for. This significant-
job performance where the level of technical skills and competencies are also specified. Functional Skills ly reduces the time needed to develop industry-relevant curricula.
and Competencies (FSCs) are more technical in nature while Enabling Skills and Competencies (ESCs) are
usually the core, critical, essential or soft skills, or what we term as Skills to Build Skills.

Identifying Skills and Competencies to Support Performance Requirement Developing a Curriculum Outline Using the PSF

Select relevant FSCs and ESCs from the Skills Map to support specific Key Task in the job requirement de-
termination template below.

Create
a simple Curriculum Outline using the PSF reference documents

You can create a simple curriculum outline, and thereafter, develop an expanded curriculum, using the
Philippine Skills Framework as reference

What is a curriculum?
It is necessary to first understand first what a curriculum is. These definitions are a collection of some of
the more familiar definitions of what a curriculum is:

…refers to all the planned …is conceived of as a se-

… is a structured series of learning opportunities ries of planned events
intended learning out- offered to learners that are intended to have
comes. by the educational insti- educational consequences
Curriculum prescribes (or tution and the experiences for one or more students.
Upon completion of the three steps, one would have successfully developed a well-defined and well- at least anticipates) the learning encounter when
scoped job requirement for a specific job role of the organization. This job requirement document can results of instruction. the curriculum is imple- – Eisner, 2002
then be used for preparing the job advertisement and the selection process, and even for hiring purposes mented.
(e.g., preparing the employment agreement). It can also be used by internal trainers to develop industry- – Johnson, 1967
or company-specific training programs based on the PSF. – Print, 1993

462 Philippine Skills Framework Software Development and Security 463

 Technical Guide Technical Guide

Using ADDIE with PSF On Curriculum Design

A NALYSIS ADDIE is a holistic impact-oriented methodology

which can be implemented with the PSF. In the AD-
DIE model, the analysis phase looks at analyzing the

D
learning needs of the learners based on the knowl-
ESIGN
edge and skills required for the task or function to be
done, as well as the profile of the learner. This will be
followed by design of the curriculum, which will focus
D EVELOPMENT on the pedagogy to transmit the contents. Develop-
ment phase refers to organizing and developing the
courseware which can then be implemented or deliv-
Basically, a curriculum is the combination of instructional practices, learning experiences, and students’ I MPLEMENTATION ered. Evaluation is a post-training phase which serves
performance assessment that are designed to bring out and evaluate the target learning outcomes of a to gauge the output of the training. ADDIE is an acro-
particular course. It is essential to both teacher and student because it will serve as the fundamental guide nym for Analysis, Design, Development, Implementa-
of the teacher to be able to teach and make his/her target learners graduate with sufficient knowledge and E VALUATION tion, and Evaluation.
skills which they can use in the future.

What is instructional design?

Basically, instructional design is the creation of learning experiences and materials in a manner that
result in the acquisition and application of knowledge and skills. These materials include the facilitator’s
guide or the lesson plans, activity sheets, learner’s guide, and even slides, props, and learning aids for the
delivery of the lesson. On the other hand, activity sheets and assessment plans are used for assessment. PSF Documents can be Used During the Analysis Phase
These basic materials are needed to develop content, experiences, and other solutions to support the Step 1: Gather Critical Job or Content Information for Curriculum Development
acquisition of new knowledge or skills.

The PSF documents can be used during the Analysis Phase of ADDIE to gather critical job information for
curriculum development. The documents will provide curriculum designers with industry relevant skills
information. Similar to how a human resource practitioner were to use the Career Map and Skills Map to
gather information of a specific job role, a curriculum developer can make use of these documents to gath-
er macro-perspectives of the job requirements and decide how the entry and exit (graduate) requirements
would look like. This is known as the Learner Profile and Graduate Profile, respectively. The curriculum is
expected to improve or enhance the profile of the learner.

464 Philippine Skills Framework Software Development and Security 465

 Technical Guide Technical Guide

Audience
• Describe the intended learner or end user of the instruction
• Often the audience is identified only in the first level of objective because of redundancy
• Example: The data scientist …

Behavior
• Describe learner capability
• Must be observable and measurable (you will define the measurement elsewhere in the goal)
• In the FSC document, it is the Skills Application statements
• The “behavior” can include demonstration of knowledge or skills in any of the domains of learning:
cognitive, psychomotor, affective, or interpersonal
Skills Map and FSC references • Example: … should be able to identify appropriate statistical algorithms …
Develop graduate profile + Determine level of learning to be attained (Qualification Level)
Condition or Context
Having determined the Graduate Profile of the Learner, the FSC and ESC references can be used to provide • Equipment or tools that may (or may not) be utilized in completion of the behavior
the vital link between the industry and the academe. Curricula that meet the industry requirements will • Environmental conditions may also be included
equip the graduates with skills that match the needs of industry. The Proficiency Levels indicated in the • Example: …using
using advanced computational methods…
Skills Map show the Level that the learner is expected to possess after going through the curriculum for a
specific FSC, such that he/she can perform the task to expectation. Degree
• States the standard for acceptable performance (time, accuracy, proportion, quality, etc.)
To help the Developer decide what the learner should become or graduate with, the following curriculum • Example: … within an acceptable accuracy rate.
structure can be used:
Here is what a completed outcome/purpose statement for a Data Scientist in the SDS industry could
look like:
Features Questions to Ask PSF Reference

Graduate Profile / Curriculum Outcome As a result of completing the Skills Map By the end of [name of program], [designation of target By the end of this Professional Certificate in Data
curriculum, what will the learner ESC References participants] will be equipped with knowledge and skills to Science,, aspiring [A] Data Scientists will be equipped with
Science
become/ be able to perform? ESC Description [describe the knowledge and skills required for the desired knowledge and skills to [B] create [C] advanced statistical
job performance from Skills Map, FSC and ESC references]. models [D] tailored for specific business use cases.
Determine Content What are the contents to be learnt? In the program, they will foster attributes to become more
and Modules What are the modules (units) of FSC References [choose desirable qualities and attributes from Job Role of In the program, they will foster attributes to become more
learning? Skills Map]. apt in creative thinking, collaboration, and communication.
communication

Determine level of proficiency What is the overall proficiency level

to be attained and which qualification level does it FSC Reference
map to?
Step 3: Determine Module Titles and Contents for Curriculum Development
*The above features are only part of the entire curriculum structure
Here is how the Module Titles and Contents can be determined:
It is often helpful to use the A.B.C.D approach to scope the outcome/purpose of the curriculum:
Step A Step B
What does ABCD stand for:
Refer to the relevant FSC reference document and Review the FSC Proficiency Description of the
locate the details of the competency reference desired competency and use the key words to

A B C D
create a suitable module title

By referring to the relevant FSC reference document, the curriculum developer can locate the details of the
competency statements. The competencies are presented as six levels, from basic (1) to advanced (6). The
Proficiency Level Descriptors are the same descriptors as that for the Philippine Qualification Framework.
Audience Behavior Context Degree This is to allow for subsequent ease of articulation of PSF certifications to PQF qualifications.

466 Philippine Skills Framework Software Development and Security 467

 Technical Guide Technical Guide

The curriculum developer should reference the Underpinning Knowledge (UK) and Skills Application (SA)
statements from the appropriate FSC and ESC proficiency levels. Note that since we are referring to com- Here is an example using a module for a Data Scientist:
petency-based programs, UKs should always be supported by SAs. The UKs and SAs can be clustered
according to the developer’s formulation of the learning outcomes. FSC Proficiency Description Proposed Module Title

Computational Modeling Developing Algorithms and Statistical Models

Level 4
Develop and utilize new algorithms and advanced
Locate the statistical models to enable the production of desired
outcomes
details of the
competency
Intelligent Reasoning Building Intelligent Applications
reference Level 4
Build knowledge-based intelligent software applications
using machine reasoning techniques and computer
programming

*The above features are only part of the entire curriculum structure.

Use the keywords More Considerations are Required for a Complete Curriculum Development
to create a suitable
module title

Use the keywords to create a suitable module title. For instance, the word “develop” has been used in the
proficiency description under Level 4. The proficiency descriptor draws similar parallel to the Blooms Tax-
onomy descriptors, hence appropriate Verbs (Booms) can be selected to phrase the module title.

To develop a full set of curricula with the associated contents requires much more resources and effort.
Subject matter expertise is required to cluster the UKs and SAs into meaningful outcomes with appropri-
ate contents. These will then have to be constructively aligned with the assessment criteria to assess the
knowledge and skills transfer. There could also be articulation of modules to other programs to facilitate
learning progression and mobility. All these are beyond the scope of this Technical Guide. More training
programs will be introduced to equip the various stakeholders with the skills and knowledge to utilize the
PSF to develop full sets of curricula and associated contents.

468 Philippine Skills Framework Software Development and Security 469

 Technical Guide Technical Guide

PSF Utilization Snapshot Review Quick Review – Develop Curriculum Outline

Quick Review – Analyze Performance Requirements

Purpose
Review the information

A
from Skills Map and FSCs
to determine the desired
outcome i.e. graduate’s
being and doing
Review the description of
the Critical Work Functions
and Key Task to describe
desired job performance

B
Qualification Level
Use proficiency level
description to determine
suitable PQF
Review the skills and com- qualification level
petencies to identify what
a required to support job FSC Reference
performance e.g. Agile Software Development – Level 3-4 Subject Matter
Use the knowledge and
Knowledge
abilities statements to
Statistical modeling techniques
identify critical
Abilities
Identify appropriate statistical algorithms
topics and subjects

Have additional questions about using the Philippine Skills Framework for Analytics & AI?
Email us at [email protected]

470 Philippine Skills Framework Software Development and Security 471

 Testimonials Testimonials

UX Philippines De La Salle University

The Philippine Skills Framework is a transformative tool for Filipinos, offering a The Philippine Skills Framework is a very good first step to helping the next generation of Filipino
clear roadmap for skill enhancement across various industries, including UX professionals. As I have seen how our country slowly-shifts from an agricultural to an industrial
design. By aligning local talent with global standards, it unlocks numerous contributor in the global scene, it is great to know that there are these new
opportunities for professional growth and competitiveness on the opportunities and avenues for every Filipino talent to be recognized and
international stage. This initiative, though still even on the draft stages, to grow. Having especially worked on the Experience-framework, I look
not only elevates individual careers but also contributes to the nation’s forward to seeing the growth of more research-related opportunities in
economic development and innovation. the country. Globally, I have seen how Filipinos can do great things abroad
and now I have the opportunity to see it take place locally.
Apao, Elymar
Founder Deja, Jordan
Assistant Professor, College of Computer Studies

Alamat Capital
The evolution of the Philippines’ National Skills Framework (NSF) to incorporate specialized
user experience (UX) roles ushers in an exciting new era for the nation’s digital capabilities. It SiteMinder
uniquely signifies a commitment to leverage Filipino strengths like emotional intelligence and The Philippine Skills Framework addresses key issues in the UX sector by promoting a
empathy within the technology arena. competency-based approach and emphasizing continuous learning. It facilitates inclusivity by
providing a clear roadmap for aspiring UX professionals, ensuring that the field is accessible
By delineating UX capabilities independent of visual user interface design, the framework to individuals from diverse academic and professional backgrounds. This is vital in a dynamic
emphasizes the critical role of user research, information architecture, and human-centered industry where practical skills and adaptability are essential.
design in crafting engaging digital experiences. This forward-thinking update also establishes
the Philippines as a leader within ASEAN in its sophisticated understanding of UX, spanning The Philippine Skills Framework for UX roles is a significant step towards professionalizing the UX
multiple specializations from writing to usability testing. It is a testament to the collaborative discipline, ensuring that Filipino UX professionals are well-equipped to meet global standards.
efforts of the government and private sector to elevate national skills to the forefront of global It was a rewarding experience to contribute to an effort that will undoubtedly
best practices. have a lasting positive impact on the industry. I am looking forward to the
success of this program so the industry may have world class professionals
The future of experience-driven digital services looks bright. With continued engaging in UX.
collaboration to hone UX skills, the NSF evolution places the Philippines in a
strong position to lead in empathy-focused design thinking. Embracing this
strategy can unlock immense economic and social benefit for the Efren, Charlotte Mae
country. Product/UX designer and Project Manager

Breen, Adam
CEO at O&B, Senior Partner

472 Philippine Skills Framework Software Development and Security 473

 Testimonials Testimonials

www.lares.com.ph Orange & Bronze Software Labs

The Philippine Skills Framework on Software Development and Security is a crucial step towards My involvement in the development of the security skills framework has been an enriching
building a robust and future-proof IT sector in the Philippines. This framework, by outlining the experience, and I am deeply thankful for the opportunity to contribute to such a meaningful
crucial skill sets needed for various roles in software development and security, provides clear initiative.
pathways for aspiring IT professionals and helps educational institutions align their curriculums
with industry demands. Working hand-in-hand with the project team, the group went through the meticulous process of
defining specific roles within the IT security sector.
This initiative carries significant benefits for the industry:
This was not merely about listing job titles, but about understanding the intricacies of each
Improved talent acquisition: By establishing clear skill expectations, companies can attract and role and the skills required to excel in them. The framework that was developed serves as a
recruit qualified individuals, reducing the time and resources spent on training. comprehensive guide that outlines potential career paths, providing clarity and direction to
individuals seeking to navigate the complex terrain of the technology industry, specifically as it
Enhanced workforce proficiency: Upskilling and reskilling existing professionals based on the pertains to data and information security.
framework can ensure a more competent and competitive IT workforce.
Increased productivity and innovation: A skilled workforce equipped with the relevant skill sets The result of our collaboration is a robust framework that is both informative and accessible. It
can contribute to higher productivity, innovation, and global competitiveness of the Philippine stands as a guide for current and future IT professionals in the Philippines, offering a structured
IT industry. approach to career development. The framework is designed not only to educate but also to
inspire, illustrating the vast opportunities available within the field of IT security.
Furthermore, the framework can contribute positively to the broader economy by: Boosting
employability: By providing guidance on the skills needed for success, the framework can I am filled with optimism as I consider the impact that this framework will have on the professional
empower individuals to pursue rewarding IT careers, contributing to overall economic growth. growth of individuals and on the broader IT landscape in the Philippines. My experience on these
panels has been great, and I am eager to see the positive transformations that will undoubtedly
Attracting foreign investments: A skilled and qualified IT workforce can make the Philippines arise from this project.
more attractive for foreign investors seeking reliable IT partners.
I extend my heartfelt gratitude to the project team and the DICT for the privilege
I believe that the Philippine Skills Framework on Software Development and Security is a of being part of this journey. The dedication to empowering Filipinos through
significant step forward for the industry and the nation. I commend the team such initiatives is both commendable and inspiring, and I am honored to
working on this project and am confident it will have a lasting positive impact. have played a role in this venture.

Thank you once again for the opportunity to contribute.

Hiscox, Brady
Chief Information Security Officer
Evangelista, Randy E.
Chief Technology Officer

474 Philippine Skills Framework Software Development and Security 475

 Testimonials Testimonials

Asian Institute of Management Philippine Software Industry Association

My wish is that the Framework that the industry develop will form a common skills language The Philippine Skills Framework for Software Development and Security (PSF-SDS) serves as
for individuals (learners/students), employers, and education and training providers a guide for students, academe, industry and government to align education and training with
(like AIM). I would like to leverage this framework to help design my master’s program or current and future jobs.
customized training programs here in AIM so that it guides and prepares the people for the
industry – allowing us to support the employment and employability of students. For students and parents, the PSF-SDS lays out available tech careers, qualifications needed,
and paths for advancement. This allows better choices on degrees and skills to pursue to
This will allow us to develop training programs that are aligned with industry match job opportunities.
requirements and needs not only now but for the future (Skills for the
Future Employability). For schools, the PSF-SDS provides industry-validated competencies to make curricula more
relevant. Graduates become more employable matching skills expected by employers.
Kwa, Philip Teow Huat
Clinical Professor For companies, the PSF-SDS can organize and establish practical job roles and descriptions
aid in recruitment and development. Standardized pathways also guide promotion
Academic Program Director, Master in Cybersecurity
decisions objectively.

Globally aligned, the PSF-SDS enables mobility across borders. Roles and levels benchmark
against similar tech jobs worldwide. This integration means wider career options for Filipino
tech talent.

By speaking a common language understood industry-wide plus internationally, the Skills

Framework bridges academe and employers. It signals the Philippines can supply relevant
future-ready tech talent on a global scale.

Adoption by all sectors will maximize opportunities for students and

graduates. Industry gains a steady pipeline of skilled professionals for
business growth. Ultimately, the Skills Framework can propel Philippine
tech innovation and competitiveness worldwide.

Legaspi, Calen
Chairman and Chief Scientist, Orange and Bronze
Capability Director, Philippine Software Industry Association

476 Philippine Skills Framework Software Development and Security 477

 Testimonials Testimonials

Thames International Democracy.Net.PH

The Philippine Skills Framework for Software Development and Security (PSF-SDS) is the I am delighted to express my wholehearted support for the Philippine Skills Framework on
nexus of the country’s efforts at developing and preparing its workforce for the challenges Software Development and Security project, an initiative that significantly upholds the rights,
of industries, with the growth of software development and the emergence of cybersecurity. welfare, and security of every Filipino in the realm of information and communications
It also represents the agility, enhancement and refinement of the PSF methodology in technology (ICT). This project, with its focus on defining essential skills and competencies in
developing skills frameworks in the Philippines. Thames International School has software development and security, directly aligns with the broader goal of promoting the rights
been with the PSF Initiative since its origins in 2019 and is glad and honored to of every Filipino in the ICT space. By providing a standardized framework, it not only ensures a
be a partner with DICT and PSIA in developing the PSF-SDS. Congratulations skilled workforce but also encourages the development of ICT for the betterment of the lives of
to the various team members and diverse stakeholders whose sustained every Filipino.
efforts, keen interest, valuable expertise and diligent work contributed to In the governance of ICT, this initiative plays a pivotal role by establishing clear pathways for
this achievement. career progression and skill development, thus promoting the welfare of individuals in the
industry. Moreover, by emphasizing the security aspect, the project contributes significantly
to upholding the security of every Filipino in their use of ICT. This holistic approach, which
Macatangay, Leah A. intertwines skill development, governance, and security, not only fortifies the sector but also
Lead Consultant, PH Skills Frameworks Project for IT-BPM positions the Philippines as a global leader in technological excellence. I am
Learning Director, Thames International School, Inc. confident that the success of this initiative will not only contribute to the
economic prosperity of the nation but also uphold the fundamental
rights and well-being of every Filipino in the ever-evolving landscape of
information and communications technology.

Macarambon, Jun
President and Co-Convenor

478 Philippine Skills Framework Software Development and Security 479

 Testimonials Testimonials

SQrity Consulting Stratpoint Technologies, Inc.

Rather than solely relying on the National Institute of Standards and Technology’s (NIST)
National Initiative for Cybersecurity Education (NICE) Framework, the Philippines now has As a professional with extensive experience in software development and IT security, I must
its own tailor-made skills framework – the Philippine Skills Framework (PSF) – to strengthen stress the importance of the Philippine Skills Framework on Software Development and Security
and evolve local cybersecurity talent management. The availability of the PSF equips Skills. This innovative program has the power to transform our nation in a variety of meaningful
Philippine companies to create specialized cybersecurity job specifications suitable for ways.
their organizational needs and regulatory requirements. Additionally, the competency
maps and standards in the PSF allow businesses to develop focused training, upskilling, and The Philippine Skills Framework on Software Development and Security serves as a
career progression programs for cybersecurity. On the academic front, higher education comprehensive and well-structured guide to defining, assessing, and enhancing skills in the
institutions can integrate elements of the PSF into curricula to create industry-ready field of software development and enterprise application security. This framework outlines
cybersecurity graduates. Overall, having this Filipino-centric skills framework ushers hope the requisite competencies, knowledge domains, and proficiency levels for various roles and
for accelerated development across the local cybersecurity ecosystem spanning companies, specializations, offering invaluable direction to individuals, organizations, academic institutions,
professionals, government, and the education sector. and policymakers.

In summary, the PSF complements global skills frameworks while addressing The most compelling benefit of this framework lies in its capacity to foster alignment and
unique requirements of the Philippine setting to facilitate advancement in coherence within the technology sector. Enterprises can utilize the framework to establish clear
this critical capability area. job descriptions, competency models, and career pathways, thereby enhancing recruitment,
talent management, and organizational development strategies.
Que, Ricson
President and CEO Academic institutions can reap significant benefits from embracing the Philippine Skills
Framework. By integrating their curricula, training programs, and learning outcomes with the
framework’s guidelines, educators can guarantee that their graduates possess the necessary
skills and knowledge required by industry standards. Moreover, this is an
excellent opportunity for professional development and lifelong learning. For
those interested in pursuing software development and security careers,
the framework can be utilized to evaluate their existing skill sets, pinpoint
areas for improvement, and design customized learning paths.

Santos, Cary
Head of Software Services
Stratpoint Technologies, Inc.

Member, Board of Directors

Philippine Software Industry Association

480 Philippine Skills Framework Software Development and Security 481

 Testimonials Testimonials

RegulatedCloud UXPH
Skills Frameworks are difficult because of their interdisciplinary nature, but they provide the I enjoyed seeing this activity and efforts coming to fruition. I’m not sure how long it has been
much-needed benefit of communicating job roles related to technology. The Philippine in progress for but would love to stay updated and involved in future efforts. Thanks for having
Skills Framework has the potential to get Filipino organizations, companies, universities, and me join!
government agencies on the same page in describing technology roles that were not around a
decade ago. As for feedback...

For the BPO Community, this means a more consistent approach and vocabulary for translating I think there will be lots of value for the country by publishing this initiative, and I know it will be
job roles from one country to another. For the Startup and Innovation Community, this marketed as a general framework for companies and institutions to follow. I’m quite excited that
means a more consistent approach and vocabulary for explaining capabilities this is coming and being made available to all!
to investors. For the Higher Education Community, this means a more I don’t think the format of someone reading out each description was a very effective use of time
consistent approach and vocabulary for curriculum development and and attention of the participants, as a lot of the changes and suggestions and sentiments were
industry alignment. applicable to more than one role (especially soft skills and mindsets), not only within the design
track but also within other areas like software development and general career progression. The
Silva, Jacob Michael conversations that followed however were great and quite conducive to the objective!
Chief Executive Officer
RegulatedCloud Going back to the framework, I personally expect that less experienced or educated organizations
might follow it almost like a prescription or hard requirement with a varied understanding of
what the roles and needs entail.

That said, I think that it will be important and very helpful to add supplementary materials and
learnings that explain some of the concepts and nuances introduced in the job descriptions
or roles. Perhaps some general best practices in how to identify or evaluate their own needs,
and even how to train or where to send their team members for training and upskilling, from
communities to extra readings or established institutions (free resources at the very least).

Lastly, though this may be much more difficult to implement or carry out due to the different
needs of every company, I think it’s crucial to not only identify the hard skills for roles but also
identify the mindset, behaviors, and cultural company/team practices that will allow people to
succeed in these roles and empower them to be more effective as a whole.

This could also open up doors for more opportunities for collaboration with
other institutions or facilitators to help with longer term growth en masse.

Tan, Aldrich
Managing Director

482 Philippine Skills Framework Software Development and Security 483

 Acknowledgements Acknowledgments

Acknowledgements
The development of the Philippine Skills Framework on Software Development and Security (PSF-SDS)
was a collaborative endeavor that required the dedication, expertise, and invaluable contributions of
numerous individuals and organizations. The collaborators extend our heartfelt gratitude to everyone who
contributed to bringing this crucial initiative to fruition.

Their vision and commitment to advancing the Philippine software development and cybersecurity sectors
have been instrumental in driving this initiative forward. Analysts Project Manager Contextualizer
Our deepest gratitude goes to the team of contextualizers and subject matter experts who tirelessly
dedicated their time and expertise to adapting the successful IT framework of Singapore to the unique • Marcelino, Justine Dani (Thames • Santos, Leo • Breen, Adam (Orange and
Philippine context. Their meticulous efforts in understanding and aligning the framework with the observed International) Bronze Software Labs, Inc.)
practices in our nation have been invaluable. • Naval, Stacey • Hiscox, Brady (Orange and
• Ona, Jamaica Bronze Software Labs, Inc.)
The group are immensely grateful to the industry experts, software development companies, and reputable • Legaspi, Calen (Orange and
software organizations who participated in the validation sessions. The Philippine Software Industry Bronze Software Labs, Inc.)
Association (PSIA), the IT and Business Process Association of the Philippines (IBPAP) and allied IT groups • Que, Ricson Singson (SQrity
deserve special recognition for their insightful contributions and commitment to ensuring the relevance Consulting)
and applicability of the PSF-SDS. Special mention goes out to the team of Orange & Bronze, who not only • Santos, Cary (Stratpoint
gave their full support but went all out to put in the time and resources during the in-person sessions. Technologies, Inc.)

Moreover, the project team sincerely appreciate the academic institutions and esteemed professors who
lent their knowledge and expertise to this endeavor. Their insights into curriculum development and skill-
building have been instrumental in shaping a comprehensive framework that bridges the gap between Facilitator Scribe
industry needs and academic preparedness.

Furthermore, the collaborators would like to acknowledge the unwavering efforts of our project team from • Magturo, Elizabeth • Alano, Abby
Thames International and Accelebator, whose dedication and professionalism have been instrumental in • Garcia, Bernard
driving this initiative forward. Their tireless work, attention to detail, and commitment to excellence have • Rementina, Lance Kensley R.
been truly remarkable. (Thames International)

Finally, the team would like to express our gratitude to all the stakeholders, partners, and individuals
who contributed in various capacities to the success of this project. Your support, feedback, and active
participation have been invaluable in shaping a framework that will serve as a catalyst for growth and
excellence in the Philippine software development and cybersecurity sectors.

The development of the PSF-SDS has been a testament to the power of collaboration, unity, and shared
vision. Together, the collaborators have created a robust foundation for nurturing a highly skilled and
competent workforce, fostering innovation, and propelling the Philippines’ software development and
cybersecurity industries to new heights.

Thank you, one and all, for your unwavering commitment and invaluable contributions to this endeavor.
Let’s look forward to continuing our collective efforts to implement and refine the PSF-SDS, ensuring that
it remains a dynamic and relevant tool for driving progress and excellence in our nation.

Mabuhay ang galing ng Pinoy! Mabuhay ang Pilipinas!

484 Philippine Skills Framework Software Development and Security 485

 Acknowledgements Acknowledgments

• Demarillas, Mario (Exceture Inc.) • Ongkingco, Lamberto (DLS CSB)

• Dy, Benedict (Orange and Bronze • Pacamarra, Joseph Felix (Cyber
Software Labs, Inc.) Security Philippines CERT)
• Efren, Charlotte Mae • Pangue, Elross (Orange and
(Independent / Private company) Bronze Software Labs, Inc.)
• Evangelista, Randall Rogelio • Pelayo, Sherwin (AAP)
(LARES) • Pesquera, Zonily Jame (Flutter
• Felix-Sadiwa, Lucy (Western PH)
Validators Mindanao State University) • Pinoy, Philip (Red Rock IT
• Fermin, Miguel (PH Tech Security Inc.)
Community Lead, White Cloak • Poliquit, Ibarra Nathanael
• Abisado, Mideth B. (National Technologies, Inc) (CybersCool Defcon Inc.)
University) • Gabriana, Maegan Therese • Reyes, Alan (Fortinet)
• Aliento, Juno (Orange and Bronze (Orange and Bronze Software • Reyes, Robert DC. (Mozilla |
Software Labs, Inc.) Labs, Inc.) Mozilla Philippines Community)
• Apao, Elymar (UX PHilippines) • Gonzales, Gonz (Graybox • Sabanal, Adrian (Kerry)
• Ato, Neriah “BJ” (PizzaPy Security) • Sales, Niña Ana Marie Jocelyn
Cebu Python Users Group) • Jose, Dale Pascual (Microsoft Alindogan (Cyber Security
• Avanzado, Czeide (Orange and Philippines) Philippines - Computer Philippine Skills Framework for the Software Development and Security
Bronze Software Labs, Inc.) • Juanatas, Dr. Joben (National Emergency Response Team
• Avila, Jobel (International University Manila) (CSP-CERT®)) Published by:
Institute of Business Analysts) • Juanatas, Roben (Asia Pacific • Silva, Jacob (RegulatedCloud) Department of Information and Communications Technology
• Bergara, Eric (Thames College) • Silva, Melissa (Fortinet) DICT Building, Carlos P. Garcia Avenue, Diliman, Quezon City, Philippines
International ; Intersoft, Inc) • Kwa, Philip Teow Huat (Asian • Tabilin, Michaelle (Orange and www.dict.gov.ph
• Bernedo, Jomar (SM Retail) Institute of Management) Bronze Software Labs, Inc.)
• Brasileño, Jason (GoTyme Bank) • Labad, Justin (Orange and Bronze • Tacadena, Mark Dave (AFP) The Philippine Skills Framework for Software Development and Security was funded by
• Bucaling, Redentor G. Jr. (Quezon Software Labs, Inc.) • Tacadena, Mark Dave the Department of Information and Communications Technology and developed in
City Universist) • Lee, Norman (De La Salle - (Philippine Governement) collaboration with other government agencies and in coordination with the
• Busa, Cherry May College of Saint Benilde / PH • Tan, Aldrich (UX Philippines) Philippine Software Industry Association and Thames International
(Sangguniang Panglungsod) Commision on Higher Education) • Tan, Allan (PSIA) Business School, a Skills Framework Expert.
• Cabautan, Jarek (IT Consortium • Libre, Rechelle (Orange and • Tan, Crisola (Iacademy)
of the Philippines) Bronze Software Labs, Inc.) • Torrefranca, Mark (CSP-CERT Design and Layout by New Leaf Multimedia Outsourcing, Inc
• Calibo-Senit, Dawn Iris (Siquijor • Macarambon, Jun (Democracy. PH)
State College) Net.PH) • Torrontegui, Daniel Luis Any part of this publication may be used subject to proper attribution and citation.
• Catayoc, Jacob (De La Salle - • Madrid, Louisa (Orange and (Orange and Bronze Software
College of Saint Benilde) Bronze Software Labs, Inc.) Labs, Inc.) The PSF is available online – scan the QR code to access a copy
• Centeno, Criselle J. (Pamantasan • Medina, Frances (Orange and • Turao, Juven D. (AFP)
ng Lungsod ng Maynila) Bronze Software Labs, Inc.) • Valdez, Dr. Sony (Python
• De Castro, Joel (Western Visayas • Mendoza, Ronnel (Orange and Philippines)
State University) Bronze Software Labs, Inc.) • Yonzon, Possi (CCAP)
• De Guzman, Jambert (Fujitsu) • Mojado, Catherine V. De La Salle
• de Luzuriaga, Jonathan Defensor - College of Saint Benilde
(PSIA, Spring Valley, Tholons Inc.) • Mojica, Leuther King (Orange and
• Deja, Jordan Aiko (UX Bronze Software Labs, Inc.)
Philippines and De La Salle • Munarriz, Paco (Orange and
University) Bronze Software Labs, Inc.)
• Delos Reyes, Manu (International • Nova, Avonn (National University
Institute of Business Analysts) Manila)

486 Philippine Skills Framework Software Development and Security 487

Software Development and Security