Problem Additional Advice Additional

information Advice/Resources
DSAA
I am not admitted Please call the DSAA Call
to the exam. Centre Number
+27(0)11 471 2433

I am experiencing Please make sure you are

some technical familiar with the guidelines
challenges. and information therein
available on myUnisa under
Additional Resources, under
the folder entitled: “Important
Guidelines related to Online
Exams”

I am unable to write You need to apply for

the exam on the aegrotat on myUnisa.
scheduled date (for
any reason other The process for you to
than a religious access the platform to apply
reasons: including for an aegrotat is as follows.
loadshedding, 1. On MyUnisa go to
illness, etc.) MyAdmin
2. On Assessment
Admin select
Examination
Timetable.
3. View of Timetable go
to “Apply for Aegrotat
Examination” and
enter details required.

Students applying for

aegrotat must include
supporting documentation or
an affidavit.

The relevant exams will be

deferred at no cost to the
student to the next
examination sitting.

myUnisa/myExams/ICT
Student guides File upload
(portfolio or take
home) on
myUnisa
myAdmin

Page 1 of 7
 File upload
(portfolio or take
home) on
myExams
Recommended We strongly advise you to
browser to access use Google Chrome for the
myExams best experience on
myExams.

Please ensure that you close

all unnecessary applications
and processes running on
your computer to reduce
network interference

I cannot access the The exam is not yet available.

exam paper on The exam question paper
myUnisa or becomes available 15
myExams more minutes before the scheduled
than 15 minutes start of the exam.
before the
scheduled start of Please make sure that you
the exam clear cache/cookies

I cannot access the Please provide Follow the guidelines

exam paper on your student attached in the next column.
myUnisa (File number.
upload) 15 If this still does not work,
minutes (or less) What is the make sure that you clear the
before the module code? cache and/or browser history.
scheduled start of Instructions are attached in
the exam the next column.

Please contact your lecturer

and provide the information in
the previous column.

If the student still cannot

access the exam paper, refer
the matter to College Live
feed – to email the student
the EQP.
A student cannot Contact your Please contact your lecturer.
submit on the lecturer and
myUnisa/myAdmin provide your Make sure that your file is
official platform at student number. less 20Mbs
all
What is the Remember that you can
module code? submit on the Assignment

Page 2 of 7
 submission option on
What is the kind myAdmin or “submit
of exam are you assignments on the myUnisa
writing? home page.

What is the If you are still struggling Contingency email address,

approximate please take a print screen/ to be used after trying to
date and time of screenshot of the error noted submit 3 times via official
the submission and send the emails to channels and after emailing
when in incident College exam email address. the responsible lecturer:
occurred?
If you try to submit https://tinyurl.com/examCAES
Please provide unsuccessfully 3 times and
a brief you are still unsuccessful,
description of then you can use the
the problem, contingency link in the next
and include the column. But please contact
internet browser your lecturer with this
you are using, information.
and its version
(if known). Please be sure you submit
the CORRECT file on the
Include a print contingency link because you
screen of the can ONLY submit once on
problem if there the link.
is time.
Please make sure that you
take a photo of the
confirmation of submission.

No emailed submissions
allowed.
I submitted the How many times Advice the student to
incorrect file on had the student resubmit file as myUnisa
myUnisa submitted on allows three submissions.
myUnisa?
Student can preview to
review the submission or
Save Draft to save the
submission and submit it later

No emailed submissions
allowed.
I need to scan in Please refer to the guidelines
my handwritten attached.
answer and I am
not sure how to do
this

Page 3 of 7
The file that I need Please refer to the guidelines
to submit is too attached.
large (greater than
20MB)

Honour pledge You have to type “I agree” to

or tick the box twice.

First, before downloading the

paper and secondly, before
uploading the answer file.

You will not be able to

proceed unless you do this.

Before final It is YOUR responsibility to

submission, can I ensure that your submission
check to see is valid and not corrupt.
whether my
submission is You MUST verify that the file
corrupt? is not corrupt. Submission of
corrupt files will result in a
zero mark.

See attached help document.

INVIGILATION APP (CELLPHONE)

I only have one Please try to Note: For students utilising

cellphone and I will borrow another their cell phones for the
be using it for the cellphone, tablet purposes of assessments
exam. Can I close or laptop so that and are unable to
the Invigilator App you can use the access/borrow another
to view my exam Iinvigilator App. cellphone/laptop for use of
paper? the invigilation purposes will
need to WhatsApp the
helpline to obtain a reference
number for the activation of
other monitoring activities.

Student must a WhatsApp

message to the following
number: 073 505 8273

Can I exit the app After the assessment time,

to scan paper? you may exit the app to scan
your responses. Student
must ensure their data is on
for uploading.
What are the These However, I have included the

Page 4 of 7
instructions for instructions are instructions below for
using the App on on the module convenience:
the day? site, but you will
also find them Day of the assessment
on the front instructions for cellphone
cover of the app:
exam paper. o Please remember to
keep your cell phone fully
charged for the duration of
the assessment.
o Please log into The
Invigilator App if you have not
done so yet. You need to be
connected to the internet in
order to log in.
o Scan the QR code
below once the examination
starts. If you encounter
difficulty with scanning of the
QR code, you can also enter
the QR access code as
indicated at the bottom of the
QR code to start the online
invigilation.
o Once the QR code is
scanned, avoid any
disturbances by putting your
phone on airplane mode. No
internet connection is needed
during the assessment.
o Keep the Invigilator
app open at all times on your
cell phone during the
assessment.
o You may place your
cell phone next to you. Your
cell phone does not need to
face you however should be
close enough to hear the
notifications from The
Invigilator App.
o The Invigilator App
will notify you when an action
is required.
o In order to receive
notifications do not put your
cell phone on silent mode
and ensure media volume is
turned up.
o When an action is
required, a notification beep

Page 5 of 7
 will be heard, and an
instruction will be visible.
o Please take note that
once the examination time is
over, firstly focus on scanning
and uploading your script to
your assessment platforms.
Uploading your script is time
sensitive.
o Once your script is
uploaded on your
assessment platform, you
may switch on your data to
start the uploading process
on The Invigilator app.
o Good Luck!
I didn’t receive the Contact your Please see attached
automatic response lecturer. document. The people listed
confirmation of there should be able to
submission Please provide provide you with a
your student confirmation screenshot.
number.

What is the
module code?

What is the kind

of exam are you
writing?

At submission, I The submission will be still be

received a there.
message that the
module had been But you need to take the
cancelled because matter up with DSAR through
of outstanding fees your DSAR representative.

DATA
Only students who Update your cellphone
have provided number on myUnisa by 17
cellphone numbers October.
will get data?

Duration of the data Two months – starting on 19

contract October 2020 and ending on
18 December 2020.

Quantity 30GB per month (10 anytime

and 20GB night owl).

Page 6 of 7
STUDENT COMMUNICATION SERVICE CENTRE (SCSC)
Operating hours of The SCSC operates from
the SCSC 07h00-22h00 on weekdays
during the exams. They will
also be available over
weekends when exams are
being written.

Contact details for 0800 00 1870 or

the SCSC [email protected]

COLLEGE INFORMATION CENTRES

Details for college-
specific Information
Centres for CAES
enquiries.

Page 7 of 7