Scribd
Upload
23 views2 pages

Spa Communication

spa

Uploaded by

fitriyan hartika
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
23 views2 pages

Spa Communication

spa

Uploaded by

fitriyan hartika
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

SPA COMMUNICATION

 Wellcoming the guest to Spa,

Wellcome to spa do you have appoitment with us today? Kalau tamunya bilang Yes tanya my i have
your number and your name please? Dan suruh tamunya duduk

Please make yourself comportable over here( tunjukan tempat duduk) and i will return with your
refreshment( cool towel or mineral water or green tea)

Mr/Mrs josh this cold towel for refresh your face and green tea please enjoy.

 Presentation of the consultation form:

I would really appreciate if you could complete our wellness consultation in order for us to lear more
about you and to serve you better during your experience today.

When collecting the form say: may i take your wellness consultation form

(cek dengan teliti tekanan ,focus area)kalau tamu tulis shoulder problem dan tanya lagi

Mr/Mrs i notice in your consulatation for you have problem in your sholuder, would you like me do
more focus in shoulder area or avoid the massagae?

 Introducing your self:

Mr/Mrs josh its my plesure to meet you My name is ari and my colleague is anna we will taking care
of you today for Balinese massage (jika couple beda treatment for Mr hot stone massage and for mrs
balinese massage)

Follow me please/Allow me to guide you to our frangipani room.

Wellcome to our Frangipani room:

Please remove your clothes and change into the underwear and robe,you can hang your clothes
here( kalau ada gantungan baju) or you can keep your clothes here.if you wearing any accosesoris
please remove and keep in this box.

I will return once you ready( tinggal tamunya keluar)

 Foot ritual/foot Bath

Please take a seat here and put your feet into the water

Warm water is enough for you?

Taruh sea salt di air ( this is sea salt good for detox)

Setelah itu cuci kaki dengan sabun ,keringkan dengan handuk

This is peppermint with ecaliptus good for relax

Your foot ritual is finsih now will continue with your fullbody massage or balinese, or hot stone

This way please


Please take off your bath roob and face down here

 Start Massage/During the massage:

Mr Josh do you feel comportable, room temperature and music is fine for you?

How is the pressure?if you need for lighter or stronger pressure,please let me know at any time.

After face down ask the guest please turn around or please lie face up

 After treatment:

Opening eye pillow, open your eyes slowly

I hope you enjoyed your experience as much as i did

I/We will give you sometime to get changed and i will be happy to meet you in reception to enjoy
same ginger tea( kalau di sajikan ginger tea?

We are serving you ginger tea which is great for detoxing and stimulating digestion

Kalau mau tawarin prouct ,tawari tamu saat tamu santai minum teh

Thank you for visiting us hope to see you again next time,have a nice day

Prepared by

Mrs Sari

You might also like