Divyansh Awasthi Resume

Divyansh Awasthi
Department Manager
Address Lucknow, UP 226002
Phone +91 7007503724
E-mail [email protected]
Department Manager who Loves being constantly challenged in a fast-paced working environment With 6 years
of working experience ensuring the achievement of store business goals through inspiring leadership and
operational excellence. 3+ years experienced lead by example and inspired a dedicated team of Sales associate to
deliver the highest performance through a client centric attitude. in Leading activities of workgroups. Develops
strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication
skills. Problem solver, networker and consensus builder.
Skills
High Leadership skills .
Exceptional Communication skills.
High sense of Responsibility
Team Management & Development
Ability to adapt to dynamic and fast paced work
environment
Strong decision-making skills
Achieved results under Pressure.
Excellent interpersonal skills, Passionate
Client Service & Development
Product & Business Development
Work Experience
2022-12 – 2023-09 Department Manager
Hennes & Mauritz (H&M), Lucknow
Led , developed and managed team of 5 members in department and managed Shop
Floor of 22 sales advisors .
Regularly analyzed and followed up on KPIs for store with Visual Merchandisers
Secured that actions are taken to maximize selling by increase in 2% / Month .
Supported Visual Merchandisers with actions by securing hours and staff needed for
successful execution .
Managed opening and closing procedures and recommended changes to enhance
efficiency of daily activities.
Cultivated and strengthened lasting client relationships using strong issue resolution
and dynamic communication skills.
Walked through store areas to identify and proactively resolve issues negatively
impacting operations.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications and selling techniques,
significantly increasing customer satisfaction ratings.
Conducted Daily staff meetings to motivate staff members, address concerns and
questions, plan improvements and evaluate progress toward goals.
Scheduled employees for shifts, taking into account customer traffic and employee
strengths.
Directed promotion and brand loyalty efforts to build direct relationships with
customers.
2019-10 - 2022-11 Store Manager

BOSE CORPORATION ( SPEAKERS ), Lucknow
Led , Mentored and guided team of 7 members to deliver superior client experience
ensuring hospitality mindset is in each Client Advisor.
Worked on shop floor, ensuring consistent client experience. As an ambassador of
brand, promoting Brand Value.
Worked closely with high-profile customers needing special assistance to resolve
complaints and develop customized solutions meeting unique requirements
Managed customer flow on shop floor ensuring no client is left unattended and
exceptional service is delivered and retaining client relationship.
Supported adequate integration and optimization between front and back-office,
ensuring appropriate store resources coverage, inventory accuracy and supervising
logistics and stock management
Partnered with HR Manager and Training team to ensure sales associates developfull
product knowledge through specific training, while ensuring they are aware of
market trends and competitors.
Conducted training and mentored team members to promote productivity and
commitment to friendly service.
Built loyal customer base by consistently delivering quality products, top-notch
service and efficient check-out procedures.
Rotated merchandise and displays to feature new products and promotions.
2019-04 - 2019-09 Assistant Store Manager

Assessed training program effectiveness on regular basis and improved upon
deficient areas.
Lead Store Morning Briefings as and when required, delivering key business
communication and daily objectives
Developed and led group training courses to align with corporate sales and service
goals.
Trained on sales and account management practices to reduce process lags and
enhance performance, efficiency and profitability
Lead from shop floor, delivering real time coaching and feedback to achieve business
and product category goals .
Trained and mentored 5 new personnel hired to fulfill various roles.
Develop and lead cross category and floor working, ensuring team can and sold all
categories across all floors.
2018-01- 2019-03 Retail Sales Associate
Help customers achieve ownership, learn new skills, get technical support and find
business solutions and join reward programs.
Worked closely with shift manager to solve problems and handle customer concerns.
Provided accurate information about promotions, customer programs and products,
helping drive high customer retention.
Volunteered for extra shifts during holidays and other busy periods to alleviate
staffing shortages. Increased sales by 10% .
Used consultative sales techniques to understand customer needs and recommend
relevant products and services.
Greeted customers and helped with product questions, selections and purchase.
Educational Background
2023-01 - Current MBA: Marketing Management And Research
NMIMS-NGASCE MUMBAI - MUMBAI
Continuing education in Marketing Management
2015-04 - 2018-04 Bachelor of Commerce: Commerce & Accounting

UNIVERSITY OF LUCKNOW - Lucknow
2013-03 - 2015-03 Higher Secondary: COMMERCE &ACCOUNTING

ARMY PUBLIC SCHOOL NEHRU ROAD , - LUCKNOW
Languages Known
Fluent in ENGLISH Speaking , Writing & Reading
Fluent in HINDI Speaking , Writing & Reading
Additional Information
Cleared UPSC Combined Defense Services Exam 2021

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Divyansh Awasthi

2019-10 - 2022-11 Store Manager

2019-04 - 2019-09 Assistant Store Manager

2015-04 - 2018-04 Bachelor of Commerce: Commerce & Accounting

2013-03 - 2015-03 Higher Secondary: COMMERCE &ACCOUNTING

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