Meta Store Support Bot (31/03/2024, 19:09:24): Hello!

I'm here to help you as a

Meta Store Support Bot. This chat should not be used for sharing sensitive personal
information like credit card numbers.

Pick a product to get started:

Meta Store Support Bot (31/03/2024, 19:09:24): Button Selections:
Meta Quest
Meta Portal
Smart Glasses
Facebook / Instagram Accounts
null (31/03/2024, 19:09:33): My oculus wont turn on
Meta Store Support Bot (31/03/2024, 19:09:35): Which topic describes your issue?
Meta Store Support Bot (31/03/2024, 19:09:35): Button Selections:
Crashing/ Performance
Installation Issues
Boundary
App Sharing
null (31/03/2024, 19:09:45): It just wont turn on
Meta Store Support Bot (31/03/2024, 19:09:47): What are you having trouble with?
Meta Store Support Bot (31/03/2024, 19:09:47): Button Selections:
Headset
Controller
Apps and Games
Return to Main Menu
null (31/03/2024, 19:09:52): Headset
Meta Store Support Bot (31/03/2024, 19:09:53): Which topic describes your issue?
Meta Store Support Bot (31/03/2024, 19:09:53): Button Selections:
Headset pairing Issue during initial setup
Display Issues
Broken or Damaged Device
Power Issues
Elite Strap Issues
Audio Issues
null (31/03/2024, 19:09:59): Headset pairing Issue during initial setup
Meta Store Support Bot (31/03/2024, 19:10:00): If you're having trouble pairing
your headset, a pairing code will show up in your headset.
▪️
To use this code, download the Meta Quest app on a compatible mobile phone.
▪️
Make sure you have the latest version of the Meta Quest app.
Meta Store Support Bot (31/03/2024, 19:10:00): When the app is downloaded:
1️⃣ Log in or create a new account.
2️⃣ Once you’ve logged into the mobile app, tap "Menu" then tap "Devices".
3️⃣ The app should now automatically pair with your headset and controllers.
Meta Store Support Bot (31/03/2024, 19:10:01): Need more help?
Meta Store Support Bot (31/03/2024, 19:10:01): Button Selections:
Yes
No
null (31/03/2024, 19:10:07): Yes
Meta Store Support Bot (31/03/2024, 19:10:09): If the Quest app does not
automatically pair:
1️⃣ Put on your headset and look for a 5-digit pairing code.
2️⃣ In the Meta Quest mobile app, enter the 5-digit code from your headset.
3️⃣
Meta Store Support Bot (31/03/2024, 19:10:09): Once the code is entered, your
headset should start pairing with the app.
Meta Store Support Bot (31/03/2024, 19:10:09): Did your pairing code work?
Meta Store Support Bot (31/03/2024, 19:10:10): Button Selections:
Yes
No
null (31/03/2024, 19:10:44): How do i turn it on because i held down to a power
button but it still wont turn on
Meta Store Support Bot (31/03/2024, 19:10:46): Voice Commands are currently only
available to people using Meta Quest in the United States with English set as the
default language.
Meta Store Support Bot (31/03/2024, 19:10:46): You can enable Voice Commands and
Voice Dictation in your Meta Quest headset.
Meta Store Support Bot (31/03/2024, 19:10:47): Voice Commands can be used for
things such as:
Meta Store Support Bot (31/03/2024, 19:10:47): ‣ Navigating your settings
‣ Launching applications
‣ Resetting your headset view
Meta Store Support Bot (31/03/2024, 19:10:47): You can use Voice Dictation to type
instead of using the keyboard by speaking into your microphone.
Meta Store Support Bot (31/03/2024, 19:10:48): Make a selection to learn more:
Meta Store Support Bot (31/03/2024, 19:10:48): Button Selections:
How to turn on/off
What you can say with Voice Commands?
null (31/03/2024, 19:11:03): How to turn on/off
Meta Store Support Bot (31/03/2024, 19:11:04): To turn on and off Voice Commands:

1️⃣ Press the "menu" button on your right Touch controller to pull up your universal
menu.
2️⃣ Hover over the clock on the left side of the menu. When "Quick Settings" appears,
select it.
3️⃣
Meta Store Support Bot (31/03/2024, 19:11:04): Select "Settings" in the top
right, then select "System".
Select "Voice Commands".
‣ Ensure the toggles next to "In-App Voice Commands" and "Controller Shortcut" are
set to the on/off position.
Meta Store Support Bot (31/03/2024, 19:11:05): Please make a selection below.
Meta Store Support Bot (31/03/2024, 19:11:05): Button Selections:
Return to Main Menu
Contact Support
End Chat
null (31/03/2024, 19:11:19): May i talk to someone else
Meta Store Support Bot (31/03/2024, 19:11:20): To better assist you we will need to
connect you with a live support agent. Please note, wait times to talk to customer
support agents may be longer than usual as we are experiencing higher than normal
volume.

Do you want to connect with a live agent?

Meta Store Support Bot (31/03/2024, 19:11:21): Button Selections:
Yes
No
null (31/03/2024, 19:11:23): Yes
Meta Store Support Bot (31/03/2024, 19:11:24): What's your First and last Name?
null (31/03/2024, 19:11:31): Nini kupradze
Meta Store Support Bot (31/03/2024, 19:11:32): What's your email?
null (31/03/2024, 19:11:40): [email protected]
Meta Store Support Bot (31/03/2024, 19:11:41): Please choose a product.
Meta Store Support Bot (31/03/2024, 19:11:42): Button Selections:
Meta Quest
Meta Portal
Smart Glasses
Facebook / Instagram Accounts
null (31/03/2024, 19:11:46): Smart Glasses
Meta Store Support Bot (31/03/2024, 19:11:48): Please let us know the description
of the issue
null (31/03/2024, 19:11:57): My oculus can not turn on
Meta Store Support Bot (31/03/2024, 19:11:59): Would you still like to be connected
to a live agent?
Meta Store Support Bot (31/03/2024, 19:11:59): Button Selections:
Connect to Live Agent
Do Not Contact Agent
null (31/03/2024, 19:12:02): Connect to Live Agent
null (31/03/2024, 19:12:15): Hello!
Clarisse (31/03/2024, 19:12:29): Hi Nini, this is Clarisse, and welcome to Meta
Store Support.
Clarisse (31/03/2024, 19:12:44): I hope you are doing good right now, I've created
support ticket 06892238 just in case we get disconnected. Please do not switch tabs
or browsers to avoid disconnection.
null (31/03/2024, 19:13:41): I havent played for a while and then i decided to try
play and then when i held down on a power button it wont turn on
Clarisse (31/03/2024, 19:13:51): I see here that you have an issue with your
headset and you wanted it to turn on. No worries let me look into this for you.
null (31/03/2024, 19:14:02): Okay thanks
Clarisse (31/03/2024, 19:14:18): May I know what troubleshooting you have done on
your end?
null (31/03/2024, 19:14:31): What do u mean
Clarisse (31/03/2024, 19:15:32): I mean have you try to reboot or like Factory
reset the headset?
null (31/03/2024, 19:15:45): Yes it still doesnt work
null (31/03/2024, 19:16:07): Ive also tried charging it and it wont turn on aswell
Clarisse (31/03/2024, 19:17:27): Have you try to charge it for 2 hours?
null (31/03/2024, 19:17:55): No
Clarisse (31/03/2024, 19:18:41): Can you please try to charge it for 2 hours?
null (31/03/2024, 19:19:05): Okay when im gonna charge it for 2 hours what should i
do after?
Clarisse (31/03/2024, 19:19:11): I will be sending an email to you and you can
reply there once you are done charging it.
null (31/03/2024, 19:19:28): Okay
Clarisse (31/03/2024, 19:20:11): If still the same, please reply on my email.
null (31/03/2024, 19:20:19): Okay
Clarisse (31/03/2024, 19:20:54): May I know if this is your active email address
[email protected]
null (31/03/2024, 19:21:01): Yes
Clarisse (31/03/2024, 19:22:34): Alright! Just always check your spam and junk
folder of your email?
null (31/03/2024, 19:22:47): Okay
Clarisse (31/03/2024, 19:23:42): May I know if do you have other concern aside from
this?
null (31/03/2024, 19:24:25): are u going to send me an email
Clarisse (31/03/2024, 19:24:42): Yes after this chat.
null (31/03/2024, 19:25:15): Okay
null (31/03/2024, 19:25:31): After 2 hours i will email you
Clarisse (31/03/2024, 19:26:02): Alright! We truly appreciate your patience and
understanding while we work together to resolve your issue.
Clarisse (31/03/2024, 19:26:06): Please do not hesitate to connect with us if you
have any further questions or concerns.
Clarisse (31/03/2024, 19:26:10): We are always happy to help in any way.
null (31/03/2024, 19:26:14): Thanks!
Clarisse (31/03/2024, 19:26:18): Bye for now. Have a good one.
null (31/03/2024, 19:26:22): Bye