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    Jyoti Sharma - RESUME

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    Jyoti Sharma - RESUME

    Uploaded by

    modgiljyoti
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    Uploading my có

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    Jyoti Sharma_RESUME

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    Jyoti Sharma - RESUME

    Uploaded by

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    © All Rights Reserved
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    of 2

    Jyoti Sharma Halifax, NS, Canada, 587-985-0145

    [email protected]

    Profile Summary
    An Inquisitive professional with around 2+ years of experience in IT industry. Experienced in incidents handling and
    problem solving. Seeking a position to utilize my technical and organizational skills in the IT software Industry that
    offers professional growth while being resourceful, innovative, and flexible.

    Professional Experience

    Bebo Technologies Dec 2022 to Dec 2023


    Software Tester
    ➢ carried out manual and automated tests on software at the quality assurance stage of software development.
    ➢ identify bugs and issues and ensure that software is fit for purpose before it is released to the end users. Other
    job titles include test analyst and quality assurance (QA) tester.

    Reliance Jio Pvt. Ltd Aug-2018 to April 2022


    Associate Engineer, Contract Position

    ➢ Record and classify received Incidents and undertake an immediate effort in order to restore a failed
    IT Service as quickly as possible
    ➢ Assign unresolved Incidents to appropriate Tier 2 Support Group
    ➢ Log all Incident/Service Request details, allocating categorization and prioritization codes
    ➢ Keep users informed about their Incidents’ status at agreed intervals
    ➢ Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known
    Errors, etc.)
    ➢ Provide first-line investigation and diagnosis of all Incidents and Service Requests
    ➢ Verify resolution with users and resolve Incidents in ITSM tool
    ➢ Escalate Major Incidents to the Incident and/or Problem Manager
    ➢ Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.
    ➢ Owns all Incidents and Service Requests throughout the lifecycle

    DAV Lahore School, Chandigarh, India June -2015 to April 2018


    PGT (Post Graduate Lecturer) (CS & E)
    ➢ Instruct students at a secondary school.
    ➢ Create instructional resources for use in the classroom.
    ➢ Plan, prepare and deliver instructional activities.
    ➢ Create positive educational climate for students to learn in.
    ➢ Meet course and school-wide student performance goals.
    ➢ Participate in ongoing training sessions.
    ➢ Create lesson plans and modify accordingly throughout the year.

    Training and certifications

    • SDET (Software Development Engineer in Test) from BTES Chandigarh.


    • Completed Salesforce Administrator certification on January 05,2024.
    • ISTQB certification Foundation level.
    Jyoti Sharma Halifax, NS, Canada, 587-985-0145

    [email protected] ,

    Technical Skill Set

    • Languages: C, C++, Java, Python, HTML


    • Microsoft SQL Server 2005/2008 R2, MS Access Windows XP/2000/2007, Linux/Unix

    Education

    • Masters in Computer Science with 69.13% PTU University, Punjab, India


    • Bachelors in Computer science with 71.54% PTU University, Punjab, India
    Thesis:
    • Jyoti Sharma, Rupinder Kaur (2014), “An Efficient Technique of Image Noising and De-Noising Using
    Neuro-Fuzzy and SVM (Support Vector Machine)-A Survey” IJCSIT, Vol.5, Spl. Issue 2.
    • Jyoti Sharma, Rupinder Kaur (2014), “An Efficient Technique of Medical Image Noising and De-Noising
    Using Neuro- Fuzzy and SVM (Support Vector Machine)-A Review”, GJAET, Vol.3, spl. Issue 3.
    • Jyoti Sharma, Rupinder Kaur (2014), “An Efficient Technique of Image Noising and De-Noising Using
    Neuro-Fuzzy and SVM (Support Vector Machine)”- IJCSIT, Vol.5(5).

    Declaration

    I consider myself familiar with Telecom Engineering Aspects. Always in search of innovative ideas for making
    life more countable to accept challenges. I am also confident of my ability to work with a team spirit. I hereby
    declare that the information furnished above is true to the best of my knowledge.

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