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Ramya Nomula: Career Objective

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20 views3 pages

Ramya Nomula: Career Objective

Want a company change

Uploaded by

ramyanomula99
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Ramya Nomula

ServiceNow Developer
7013985202|[email protected]

Career Objective

To be associated with a progressive organization that gives me the scope to apply my knowledge
and skills and be part of a team that dynamically works towards success.

Profile Summary

• Having an overall experience of 3 years in IT Industry as a ServiceNow Developer.


• Experienced in all phases of ServiceNow development including requirement analysis,
coding, testing manually, and implementation of solutions.
• Experience with release upgrades including cloning and migration of data from instances
within ServiceNow.
• Development and updating ServiceNow applications, modules, tables, business rules,
client script, UI policy, UI actions, ACL, script include, events, forms, views, reports,
database views and dashboards.
• Knowledge of service catalog items, notifications, and flow designer.
• Deployed update sets to production instance from Sub production instance.
• Created Workflows for automating processes based on business needs.
• Created custom tables and performed loading the data using Import sets and Transform
map.
• Knowledge of development and implementation of HRSD Enhancements on life cycle
events like onboarding and offboarding services.
• Worked on Subscription Management to debug the licensing count for organization.
• Good debugging skills in issue identification and fixing.
• Extensive work experience in integrating ServiceNow with third-party applications and
systems.
• Experienced in Agile development methodologies and collaborative teamwork.
• Ability to identify and implement process improvements for enhanced efficiency.
Core Competencies

• ServiceNow Development (ITSM)


• HRSD Implementation
Work Experience
• ServiceNow Developer, PWC, Since
July 2021 to present

Project Details

ServiceNow HRSD Implementation, UK Based Client (Contingent Hire)

Project Overview: This is an Implementation project on Human Re source Service Delivery and
CSM Module.
Responsibilities:
• Design and implement new functionality using Busin ess Rules, Client Scripts, UI
Policies, UI Actions, Inbound actions and Script Includes.
• Responsible in building Catalogs, Catalog categories and Record producers.
• Defined users, groups and roles and providing accessing permissions
• Participated in validating Form and Table level using UI Policies.
• Worked with Import and Update sets.
• Created Email notifications, Email Templates and trigger email notifications from
server-side scripts by using events existed in event registry.
• Created transform maps mapped fields and created transform map script.
• Took ownership of tasks which are assigned to me and aligned with multiple clients
and provided solutions to them within stipulated time.
• Used Agile methodology by having a status call with the client as well as with team.
• Resolved defects and developed enhancements within tight deadlines.
• Creating HR activities for HR Life Cycle Onboarding Process
• Created Activity Sets, Activities, HR Templates, HR Services, Notifications.
• Implemented Predictive Intelligence on Incident module and gave demo to
leadership team.

ServiceNow HRSD Implementation, UK Based Client (Experienced Hire)

Project Overview: This is an Implementation project on Human Resource Service Delivery.


Responsibilities:
• Creating HR activities for HR Life Cycle Onboarding Process
• Created Activity Sets, Activities, HR Templates, HR Services, Notifications.
• Worked in Configuring Employee Centre -Taxonomy, Connected Content.
• Automated bulk data upload using Record producer, Transform maps, data source
and workflow.
• Worked on inbound actions to create HR cases for user related queries.

Certificates

• ServiceNow Certified System Administrator

Achievements

• Received Kudos Award in FY24


• Received RockStar Award in FY22

Personal details
• Date of Birth : December 19, 1997.
• Nationality : Indian
• Languages known : Telugu, English, Hindi.
•

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