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Assertiveness

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54 views9 pages

Assertiveness

Uploaded by

Bluepetal Solutions
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Assertiveness

By Aamena
Assertiveness is the quality of being self-assured and
confident without being aggressive.
It involves expressing one's thoughts, feelings, and
needs in a direct, honest, and respectful way.
Assertiveness is a key communication skill that helps
individuals advocate for themselves, set boundaries,
and interact with others in a way that maintains their
self-respect and the respect of others.
Here are some key aspects of assertiveness:
1) Self-Expression: Assertive individuals clearly state their opinions and feelings without
fear of rejection or conflict.

2) Respect for Others: While assertive people stand up for their own rights, they also
respect the rights and opinions of others.

3) Active Listening: Assertiveness includes listening to others and responding


appropriately, creating a balanced and open dialogue.

4) Confidence: Assertive people express themselves confidently and are not easily
swayed by others' opinions or pressure.

5) Boundary Setting: Assertiveness involves setting and maintaining personal


boundaries, ensuring that others respect your limits.

6) Non-Verbal Communication: Body language, eye contact, and tone of voice are
aligned with verbal messages to reinforce assertiveness.
Can you all divide into 4 groups!
Scenario 1: Workplace Conflict
Situation:
You are part of a team working on a project, and one of your colleagues frequently
interrupts you during meetings and dismisses your ideas.
Can you discuss and address the behavior by expressing their feelings and
setting boundaries??

Example Dialogue: "I've noticed that you often interrupt me during meetings. It
makes it difficult for me to share my ideas. I would appreciate it if you could let me
finish speaking before you respond."
Scenario 2: Personal Relationship Boundary Setting
Situation:
A friend frequently borrows your things without asking and returns them late or
damaged.
Can you discuss and tell how should communicate their feelings and set clear
boundaries regarding borrowing items?

Example Dialogue: "I value our friendship, but I'm uncomfortable when you
borrow my things without asking. In the future, please ask me first and make sure
to return them in the same condition."
Scenario 3: Social Situation - Declining an Invitation
Situation:
You are invited to a social event that you do not want to attend, but you feel
pressured to say yes.
Can you discuss and tell how politely can decline the invitation without feeling
guilty or making excuses.

Example Dialogue: "Thank you for the invitation, but I have other commitments
that day. I appreciate you thinking of me, and I hope you have a great time."
Scenario 4: Handling a Difficult Customer
Situation:
You are a customer service representative, and a customer is being rude and
demanding a refund for a product that is not eligible for return.
Can you discuss and tell How should address the customer's behavior
respectfully while maintaining company policies.

Example Dialogue: "I understand you're frustrated, and I want to help resolve this
issue. However, our policy does not allow refunds for this product. Let's see if
there is another way we can assist you."
Hope you all now understood how to
use assertiveness

ANY Questions?

THANK YOU

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