IGNOU FAQs
IGNOU FAQs
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Section 1: Frequently Asked Questions Related to Admissions
A. While information about most Programmes is available in the Common Prospectus, for
some Programmes listed below there are separate Prospectuses:
Management Programmes
B.Sc (Nursing)
Bachelor of Education
B.Com and M.Com Specialization Programmes offered in collaboration with
ICAI, ICSI and ICWAI
In the Common Prospectus there is a Summary List of Programmes, wherein you can
get basic details about the above Programmes also. For details of the above programmes,
please refer to the relevant Prospectus.
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Q. What does ‘minimum duration’ and ‘maximum duration’ of a programme mean?
A. „Minimum duration‟ of a programme indicates the minimum duration required to
complete the Programme. „Maximum duration‟ of a programme indicates the maximum
time period allowed to complete the programme.
Q. What is the difference between the ODL mode and the Online Mode? Which mode
will be suitable for me?
A. The main difference between the two is in the mode of delivery:
In the ODL mode, you will get printed study material, though you can opt for
digital material and get a concession of 15% in the Programme fee. In the Online
mode, only digital material is available.
In the ODL mode, face-to-face academic counselling may be arranged. In the
Online mode, only technology-based teaching support shall be provided. You will
be provided access to the Learning Management System (LMS) of the University.
In the ODL mode, pen and paper type of examination is conducted. In the Online
mode, option for online/proctored examination may be available.
The suitability of ODL or Online mode for you will depend on (i) whether you
have access to Internet and computer (ii) whether you are comfortable with
learning online. Please make a judicious choice of the mode, because once you
have decided the mode of study, you may not be allowed to change it.
Q. How do I know which programmes are offered in ODL mode and which ones are
offered in Online Mode?
A. In order to avoid confusion, there are separate admission portals for ODL and Online
Programmes:
For ODL Programmes, the Portal is https://ignouadmission.samarth.edu.in
For Online Programmes, the Portal is https://ignouiop.samarth.edu.in
To make the distinction clearer, all Online Programmes have „OL‟ suffixed in their
Programme Codes. For Example, the Programme Code for the Bachelor of Computer
Applications offered in ODL mode is BCA, whereas the Programme Code for the same
Programmes offered in the Online mode is BCAOL.
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Q. If the power/internet connection fails during the application process, what should I
do?
A. Since the data is saved at the end of every stage with the 'Save' button, your data is
automatically saved till the previous stage. If you are within a particular stage and the
system is interrupted due to power failure or loss of connectivity, then your current
stage data will not be saved. Please log in again using your ID and password and
complete the form submission process from the stage where the system got interrupted.
Q. How can I choose the Regional Centre/Study Centre as per my area location?
A. While filling the online application, you will get the option of selecting your Regional
Centre and Study Centre. You can select them as per your convenience.
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Q. What kinds of Credit/Debit cards are accepted for payment of the programme fee?
Is there Internet banking facility is also available?
A. The Visa and Master Cards are accepted for making the payment of programme fee. Yes,
the payment of fee can also be made through Net Banking.
Q. Payment has been deducted from Credit Card/Debit Card/ my account, but I have
not received any confirmation. What should I do?
A. If the payment has been deducted but you did not get acknowledgement for the same,
please wait for some time. You can also check and update the payment status by clicking
the „Status Query‟ Button on the „My Transactions‟ tab in your login. If the payment still
does not get updated, pleaseemail the transaction details including the Control Number,
your name, programme opted, mobile number, amount paid etc. to the Centralized
Student Registration Cell at [email protected] or call us at 011-29571301 or 011-
29571528. If required, you may escalate and submit your grievance
at http://igram.ignou.ac.in/.
Q. After Payment of the application fee, what information shall I receive through
email/ SMS?
A. You will get the confirmation of payment made by you through SMS as well as email.
You can also see the details in your login.
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Q. Do I need to get the identity card attested?
A. No, attestation is not required.
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University‟ website at the link: www.ignou.ac.in> Register online> Re-registration as
per schedule. Alternatively, you can visit the Student Portal (https://ignou.samarth.edu.in)
directly. If you have registered on the portal, you will find the link for re-registration in
your account. If not, please click „New Registration‟ on the Portal and register yourself.
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B) If a student registers for two such programmes wherein certain number of courses are common, the
credits of those courses will be given for one programme only. In such cases, the student will be required
to pursue similar course(s) for the other programme in order to complete it and earn the degree.
b) The University will make appropriate provisions for selection of alternative Courses for such common
Courses. For example, in the category of Ability Enhancement Compulsory Courses of Bachelor Degree
Programmes (CBCS), courses on Waste Management, Sustainable Development, HIV, Disability
Studies, etc. may be provided as alternative to the Course on Environmental Studies. Similarly,
alternatives to AECC Courses (Hindi Communication and English Communication) may be provided
in consultation with the School concerned.
C) Simultaneous admission to the Programmes falling under the ambit of Regulatory Bodies like
AICTE, NCTE and INC will not be permitted till such time the Regulatory Bodies come out with their
respective guidelines in this regard.
D) Similarly, simultaneous admission will not be permitted to the programmes such as BCOMAF,
BCOMFCA, BECOMCAA, BHM, MCOMBPCG, MCOMMAFS, MCOMFT, MHA, etc.
which are offered in collaboration with other Institutions.
E) No retrospective benefit can be claimed by the students who have already done two academic
programmes simultaneously prior to the notification of these guidelines.
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F) The policy will be reviewed keeping in view the guidelines issued by UGC in the matter from
time to time.
The above provision has been made in addition to the current Policy on pursuing two academic
programmes simultaneously under which a student can pursue a certificate programme of 6 months
duration along with any other programme of the University, subject to a maximum of two
programmes.
IGNOU recognizes two/three year Diploma (after 10th Std) awarded by State Board of
Technical Educations/ITI/Polytechnics/ National Trade Certificate issued by Govt. of
India, Ministry of Labour, National Council for Vocational Training etc. as equivalent to
10+2 qualification for purposes of admission to academic programmes of IGNOU
wherever the eligibility criteria is 10+2 or its equivalent. The subjects studied in the
Diploma should be minimum five. However, such Diplomas are NOT accepted for the
purposes of admission to B.Sc. programme.
Q. I have completed the first year of Bachelor Degree from another University. Can I
take admission directly in the second year in IGNOU?
A. No, there is no provision for direct admission to 2nd / 3rd year of any Degree
programme. Candidates need to seek admission into 1st year and then apply for Transfer
of credits earned from the other Institution
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Q. How can I join a Programme through Lateral Entry?
A. Admission through Lateral Entry (wherever available) is online. Please visit the Online
Admission Portal (https://ignouadmission.samarth.edu.in) and select the Programme.
During the submission process you will get the option for lateral entry, if the provision is
available in the Programme opted by you.
All the SC/ST/Physically challenged students enrolled in IGNOU are eligible for the
Post-Matric Scholarship provided by the Government of India and may apply for the
same.
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Q. Is there any scholarship available for IGNOU students?
A. As learners of IGNOU, you are eligible for Government of India Scholarships. You are
advised visit the National Scholarship Portal of the Government of India
https://scholarships.gov.in/) and submit your application online, subject to the eligibility
criteria specified. For further details you may contact your Regional Centre.
Students belonging to the Scheduled Caste category may apply for financial assistance
under the Centrally Sponsored Scheme of Post Matric Scholarship. Details of the Scheme
are available at
https://socialjustice.gov.in/writereaddata/UploadFile/PMS_for_SCs_Scheme_Guidelines.pdf
Students belonging to the Scheduled Tribe category may apply for financial assistance
under the Centrally Sponsored Scheme of Post Matric Scholarship. Details of the Scheme
are available at
https://tribal.nic.in/writereaddata/Schemes/EDUPostMatricScholarshipPMSforSTstudents
230513.pdf
A. Please note that your name as entered by you in the online application shall be saved in
the University record. Please enter your name correctly and verify the entries before
finally submitting the application.If however a typographical error is noticed at a later
stage, you can get it corrected by requesting your Regional Centre.
If you wish to change your surname/name after confirmation of admission, please submit
your application along with requisite documents/fee (as applicable) at your Regional
Centre as per procedure outlined below:
Request for correction and/or change of Name / Surname will be entertained only before
award of the Degree/Diploma/Certificate.
Q. I could not complete my programme within the maximum duration provided. Can I
get an extension?
A. No, any extension beyond the maximum duration is not permitted.
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Q. Where can I check my Credit Transfer Status?
A. Processed & updated case status is available on website link
https://studentservices.ignou.ac.in/Admission/Adm/enroll.htm
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Section 2: Frequently Asked Questions Related toEntrance Based Programmes
Q. What is the eligibility for taking admission in B.Sc (Nursing) Post Basic
Programme?
A. In-service Nurses i.e. Registered Nurses and Registered Midwives (RNRM) having 10+2
with three years Diploma in General Nursing and Midwifery (GNM) with a minimum of
two years of experience (after registration as RNRM) in the profession. (For male nurses
who have not done midwifery in the GNM programme, should have a certificate in any of
the Nursing courses of 6-9 months duration prescribed by the Indian Nursing Council in
lieu of midwifery).
OR
In-service Nurses (RNRM) having 10th class (Matriculation) or its equivalent with three
years Diploma in General Nursing and Midwifery (GNM) with a minimum of five years
of experience (after registration as RNRM) in the profession. (For males nurses who have
not done midwifery in the GNM programme, should have a certificate in any of the
nursing courses of 6-9 months duration prescribed by the Indian Nursing Council in lieu
of midwifery).
Note: Candidates with less than two years of experience after RNRM should not apply.
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Q. How many seats in BSc Nursing programmes?
A. The number of seats as approved by INC for admission to IGNOU Post Basic B.Sc.
Nursing Programme varies from Programme Study Centre (PSC) to Programme Study
Centre (PSC).
Q. Is there any provision for change of Programme Study Centre? If yes, please state
the procedure?
A. Programme Study Centre once allotted cannot be changed.
Q. What is the procedure for resolving the Tie Cases for admission to BSc Nursing
Programme?
A. The marks and rank of candidates will be put on IGNOU website www.ignou.ac.in. In
case of tie in the marks/rank, the following criteria will be followed as given in 3.8.3 on
page 24 of this student handbook and prospectus in chronological order:
i) Length of relevant experience counted after registration as RNRM till last date
of receipt of application by the University.
ii) Over all percentage of marks secured in GNM examination: If the tie does not
get resolved with application of length of experience, aggregate of GNM marks in
all the three years will be considered for calculating merit/ rank.
iii) Date of Birth: If the tie still does not get resolved Date of Birth will be
considered (Candidates born earlier will have higher rank than those born later).
iv) Draw of Lot: If there is a tie after applying all the above criteria, then rank will
be decided through a draw of lot.
A. Please note that any request for change of category code shall not be entertained by the
University specially for the programmes whose admission is entrance-based, after
submission of the admission form tor the Entrance test.
A. The B.Sc (Nursing) Post Basic programme is a Three (03)-year programme with a
maximum duration of five (5) years to complete the programme.
A. In prospectus, „and‟ is used between two eligibility conditions because Candidates having
UG/PG degree (as required for admission to B.Ed. face-to-face) is one of the essential
eligibility conditions as notified in NCTE norms and standards, 2014.
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A. As per NCTE, trained teacher a person who has completed a NCTE Recognized teacher
education programme through face-to-face mode.
A. For candidates fall under category (ii) of eligibility „b‟, in-service is not a compulsory
condition, i.e. the candidates who have completed a NCTE recognized teacher education
programme through face-to-face mode.
Q. Should we follow central government rules or state government rules for reservation
and relaxation?
Q. How does one ascertain the Teacher Education Programmes under Face-to-Face Mode?
A. Only those Teacher Education Programmes that are recognized by the NCTE as Face-to-
Face programmes would be considered. For this, learners are required to produce the
certificates from the Issuing Authorities, i.e. SCERT, State Governments or the
State/Central Autonomous Bodies of Institutes or Universities, etc., clarifying that the
programme is approved by the NCTE as a Teacher Education Programme under Face-to-
Face Mode.
A. Only those Teacher Education Programmes through Face-to-Face mode that are recognized
by the NCTE as available in the NCTE website are considered for eligibility. Thus, the in-
service Teachers who have completed such programme or have the aforesaid training
qualifications would be considered a Trained In-Service Teacher in Elementary Education.
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Q. How can one ascertain the validity of a degree for admission?
A. The rules stated at S.No. 2.2 (2.2.1 to 2.2.5) under ‘University Rules’ in the Prospectus
remain valid.
A. No change in the allotted Study Centre is permissible once admission is done, unless for
exceptional cases wherein the University permits a case for administration and monitoring
purposes. However, request may be considered only for cases concerning KVS and
Defence Personnel on their being transferred and posted.
A. The B.Ed. programme is a two-year programme with a maximum duration of five (5) years
to complete the programme.
A. The NCTE has communicated in their letter dated 03/06/2015 that the present NCTE
recognition letter is valid for existing institutes to re-launch the programmes.
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Q. I have to pursue B.Ed programme of the Chhindwara University for further studies on
the Basis of the Associate degree by IGNOU.
A. Associate Degree of two years is not equivalent to a Bachelor degree of 3 years. The
student has to complete 3rd year of the degree as per eligibility to get a Bachelor degree.
A. Annamalai University, Annamalai Nagar, Tamil Nadu, is a State University, hence can
operate within the territorial jurisdiction of the State of Tamil Nadu only. Degrees obtained
under ODL mode from Annamalai University through a Study Centre/ Learning Centre
located beyond the territorial jurisdiction of the State of Tamil Nadu is not accepted for the
purpose of academic pursuits in IGNOU, as of now.
Q. I have done 3 year diploma after 10th, now I want to pursue my higher education from
IGNOU but the eligibility criteria for admission is 10+2. So is diploma equivalent to 10+2 ?
A. IGNOU recognizes two/three year Diploma (after 10th Std) awarded by State Board of
Technical Educations/ITI/Polytechnics/ National Trade Certificate issued by Govt. of India,
Ministry of Labour, National Council for Vocational Training etc. as equivalent to 10+2
qualification for purposes of admission to academic programmes of IGNOU wherever the
eligibility criteria is 10+2 or its equivalent. The subjects studied in the Diploma should be
minimum five. However, such Diplomas are NOT accepted for the purposes of admission to
B.Sc. programme.
A. On the basis of the CBSE‟s letter No. COORD/SO/F-24/2006, IGNOU accepts 10+2
with pass in five subjects only. Higher Sec. Examination passed with four subjects is not
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accepted for pursuing higher studies in IGNOU. However, you can pursue one Sr.Sec. level
course from National Institute of Open Schooling (NIOS) - and thereafter seek admission into
IGNOU.
Q. Please provide detailed reason for rejection of my online application for admission in
MA Economics course in July 2020 session. I have done my degree from Makhanlal
Chaturvedi Rashtriya Patrakarita Evam Sanchar Vishwavidyalaya (MCRPV), Bhopal. My
centre was outside Madhya Pradesh.
Q. IGNOU says degree is invalid if it has been earned by a student outside the state of
Sikkim, but this circular came in May'2015 and I enrolled for BBA in 2012.
A. SMU Gangtok is a Private State University, hence can be operate within the territorial
jurisdiction of state of Sikkim as per UGC (ESTABLISHMENT AND MAINTENCE OF
STANDARDS IN PRIVATE UNIVERSITIES REGULATION 2003) Therefore, the
degree obtained through ODL mode through an „off campus‟ study centre beyond the
territorial jurisdiction of state of Sikkim is not accepted for academic pursuit in IGNOU,
as of now. University rules printed in the Common Prospectus may also be referred to.
Further, you are advised to kindly refer to the Notifications/Circulars issued by UGC
from time to time pertaining to territorial jurisdiction of Central/ State/ Private/Deemed to
be Universities. The following documents pertaining to restricting the state universities
going beyond their state is available at UGC website www.ugc.ac.in.
(i) Joint statement by Chairman - UGC, Chairman - AICTE, Chairman - DEC dated
13.05.2003,
(ii) Letter No. F.9-8/2008 (CPP-I) dated 15.06.2009 addressed to all the State
Universities,
(iii) Letter No. F.9-8/2008 (CPP-I) dated 16.04.2009 addressed to all the State
Universities.
However, you may approach the University Grants Commission, Distance Education
Bureau for seeking a certificate that your degree is valid inspite of violation of territorial
jurisdiction. This certificate may be submitted along with your admission form for
acceptance by IGNOU.
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Q. I want to know about the validity of exams conducted by IEI(Kolkata). Is it valid for
admission to IGNOU’s programmes?
A. Alagappa University is a State University, hence it can operate within the territorial
jurisdiction of State of Tamil Nadu. Degrees acquired from Alagappa University, Tamil Nadu,
under ODL mode through its Study Centre/Learning Centre located within the territorial
jurisdiction of the State of Tamil Nadu are accepted for purposes of academic pursuit in IGNOU;
provided it has the approval of Distance Education Council/Distance Education Bureau.
Q. Are the degrees of IGNOU recognized and valid for government and private jobs?
All the programmes (the Certificates, Diplomas and Degrees) of IGNOU are recognized by UGC
& other statutory authorities as equivalent to similar degrees offered by any other conventional
universities/colleges in the country. The various Circulars/Notifications issued by UGC and
other statutory authorities regarding equivalence of IGNOU degrees are available at IGNOU
website on the following link:
http://www.ignou.ac.in/ignou/aboutignou/division/srd/Recognition
As regards its acceptability for jobs, it is the prerogative of the institution to take a view
on the matter.
Q. The letter was issued by IGNOU, DEB for running the programme to the University
from which I have pursued my studies. Kindly let me know if it is valid?
A. The query pertains to the erstwhile Distance Education Council, which was dissolved
through an Order F.No.6-20/2010-DL dated 29th Dec.2012 issued by the Ministry of
Human Resource Development, Govt. of India. Accordingly, all the activities of the
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erstwhile Distance Education Council have been taken over by University Grants
Commission, Distance Education Bureau (DEB). For further details you may contact
UGC-DEB.
Q. I have pursued my graduation from EIILM and my study centre was in Delhi. Am I
eligible to pursue MCOM from IGNOU?
A. Degrees acquired from EIILM under Open and Distance Learning (ODL) mode through
an „off-campus‟ Study Centre/Learning Centre of the University beyond the territorial
jurisdiction of the State of Sikkim are not accepted for purposes of academic pursuit in
IGNOU, as of now.
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Section 5: Frequently Asked Questions Related to Refund of Fee
Q. In which cases applicant can get the Refund?
(2) If the learner applied for cancellation of admission before the stipulated timeline.
(3) If the applicant pays the fee twice for the same control no. / Enrolment.
A. If a student applies for cancellation of admission and refund of fee, the refund request
will be considered as per the University policy.
A. In case of refund of fee, the same is credited to the account from which payment was
made. If cyber café owner pays from own account, then refund will also be made to the
account of the Cyber Café. In many cases, applicants have faced problems where Cyber
café did not provide them the refund amount even after the fee refunded from IGNOU.
So, it is suggested to pay your fee through your own Card/UPI.
A. Refund of fee after confirmation of admission shall be governed by the Refund Policy
of the University. The same is available on the Online Admission Portal.
Q. If I have applied for cancellation on time but I have received the books from
IGNOU, So how I can get the refund.
A. Fees will be refunded after you return back the study material (if received) in good
condition within stipulated period either to the RC or MPDD and submit the material
returned certificate to SRD. There will be no refund of admission fees until the study
materials are returned.
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Q. To whom may I contact if I want to know my refund status.
A. The fee will be refunded to the same account which was used by the applicant to pay the
fee at the time of admission/re-registration.
A. You can track the refund through Bank ARN no./ Bank Ref no. which is provided to you.
A. You just need to contact the bank‟s customer care center and tell them to track the refund
through Bank ARN no/Bank Ref no.
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Section 6: Frequently Asked Questions Related to Centralized
Student Registration Cell
A. Yes, it is compulsory to register with our Online Admission System before you can
submit your admission form online.
Q. Is Email address compulsory to fill online application form?
A. Yes, you are required to use E-mail address to register for Online Admission.
Q. I do not have my email id. Can I enter the email id of my friend/relative?
A. No, please create a new email id . As all information related to your admission, payment
and other details will be sent to you on your registered email id.
Q. If the power/internet connection fails during the application process, what should I
do?
A. Since the data is saved at the end of every stage with the 'Save' button, your data is
automatically saved till the previous stage. If you are within a particular stage and the
system is interrupted due to power failure or loss of connectivity, then your current
stage data will not be saved. Please log in again using your ID and password and
complete the form submission process from the stage where the system got interrupted.
Q. What is the detailed process for submission of online application form and action
to be taken by the candidate?
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Q. How should I pay the programme fee?
A. Programme fee for online Admission can be paid through credit/debit card/ net banking.
Q. What kinds of Credit/Debit cards are accepted for payment of the programme fee?
Is there Internet banking facility is also available?
A. The Visa and Master Cards are accepted for making the payment of programme fee. Yes,
the payment of fee can also be made through Net Banking.
Q. Payment has been deducted from Credit Card/Debit Card/ my account but I have
not received any confirmation. What should I do?
A. If the payment has been deducted but you did not get acknowledgement for the same,
please email the trA.action details including the Control Number, your name, programme
opted, mobile number, amount paid etc. to the Centralised Student Registration Cell at
011-29571301 or 011-29571528. You can email at [email protected]. If required, you
may escalate and submit your grievance to our website at http://igram.ignou.ac.in/.
Q. After Payment of the application fee, what information shall I receive through
email/ SMS?
A. You will get the confirmation of payment made by you through SMS as well as email.
A. Once the application Form is successfully submitted, your form will be scrutinised by
IGNOU staff and if it fulfills the eligibility criteria you will receive a confirmation to that
effect at your registered email address. If a deficiency is found in the application, you will
receive a communication from IGNOU informing you about the discrepancy. After
successful processing of your form, the University will provide you further information
with regard to confirmation of your admission, allotment of study centre and other details
for induction etc. in due course of time.
Q. What is the time frame for getting confirmation of my admission?
A. The Admission forms submitted through the Online Admission System are scrutinised
and confirmed for admission subject to fulfilment of eligibility criteria. The forms are
processed region wise on a first come first serve basis. Therefore, the time required for
processing of forms for different Regional Centres may vary depending on the number of
applicants from the respective regions.
Q. From where will I collect my identity card after admission confirmation?
A. After admission confirmation you have to log into your account on the online portal and
download your identity card.
Q. Do I need to get the identity card attested?
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A. No, attestation is not required.
Q. I have received a discrepancy and I am asked to upload the certificate. Do I have to
upload it myself or send the certificate through mail?
A. You have to upload the certificate yourself on the link provided to you on the online
portal.
A. Yes, University has a limited provision for cancellation of Programme and refund of fee
as prescribed in the Refund Policy of the University. You may refer to the guidelines
pertaining to „Refund of Fee‟ under the „University Rules‟ section of the IGNOU
Common Prospectus. In cases where University denies admission, the programme fee
will be refunded after deduction of processing fee, if any. The refund amount will be
Transferred electronically to the credit/debit/net banking account from where payment
was made.
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Section 7: Frequently Asked Questions Related to Material
Development and Distribution
A. The study material shall be sent to you by the Material Production and Distribution
Division (MPDD) of the University, or by your Regional Centre. You can check the
status of dispatch of study material on the University website at
http://ignou.ac.in/ignou/aboutignou/division/mpdd/material
For non-receipt of study material, you may write to the Registrar, Material Production
and Distribution Division, IGNOU, Maidan Garhi, New Delhi – 110 068, or send a mail
to [email protected]
A. The University has digitized the study material for different prorammes. The digitized
material is available on eGyankosh (https://egyankosh.ac.in/ ), the digital repository of
the University.
The University encourages the use of digital study material. It has been decided that as an
incentive 15% concession shall be given to the students who opt for digital study
material in place of printed study material.
Q. When shall I get the study materials after taking admission into a Programme?
A.You will get the study materials after confirmation of your admission. However, you can
pursue your studies by using digital material available on e-Gyankosh/IGNOU e-Content App till
the material is received by post.
A. The study materials are distributed in person as well as despatched through India Post.
Further, the study materials are distributed by hand to the students who are residing in the local
City of Regional Centre by the concerned Regional Centre. In case the packets are not delivered
by India Post due to discrepancies in destination address or any other reason, the undelivered
packets will be returned to the respective Regional Centre by the India Post and the Regional
Centre will send the SMS to the Student to collect the material by hand.
A. Yes. you will receive SMS containing details of barcode, etc. from India Post once the
consignment is booked at Business Parcel Centre, India Post.
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A.Please visit http://ignou.ac.in/ignou/aboutignou/division/mpdd/material to know the status of
despatch of study material to you. The status includes the details of barcode and date of expected
delivery etc.
A.You can track the packet with the help of barcode by browsing the website of India Post.
In case the track status is „Consignment not found‟, please contact your Regional Centre for
study material either in person or through email with the details. Please note that the tracking
status is available on the India Post website only for three months from the date of booking of
the consignment/packet.
Q. What action to be taken in case of long delay in receiving the Study Material?
A.Please write to the Registrar (MPDD), Indira Gandhi National Open University, Maidan
Garhi, New Delhi 110068 with full details of admission for study materials.
A. Yes. Student Support Cell is established at MPDD, Headquarters (New Delhi) to respond the
queries of the learners relating to non-receipt of study materials. The students can contact the
Cell through email ([email protected]) or in person or in phone at 011-29572008; 011-
29572012.
A. Yes. The study material of IGNOU is available on sale, subject to availability of stock and
book pricing. For details, please contact 011-29572010 or 29534521.
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Section 8: Frequently Asked Questions Related to Student Support
Services
Q. What is SSC?
A. The phenomenal growth of IGNOU over the years, both horizontal and vertical, has
brought with it issues, problems and causes of concern for the learners. While every
Regional Centre and Study Centre, provides support to the learners enrolled with them, it
was felt that a Centre should be created at IGNOU headquarters also, dedicated to
providing learner support in the form of attending to their queries/grievances and if
necessary, helping them out with suitable guidance and counselling. Realizing this need,
a dedicated centre namely the Student Service Centre (SSC) was established in the year
1999 at the University headquarters and was dedicated to the memory of IGNOU's
Founder Vice-Chancellor, Late Prof. G. Ram Reddy.
A.SSC functions as an interface between the learner and the University. SSC strives to
provide the right information at the right time, to facilitate and provide support services
for the divergent learner population, to redress grievances at every stage and thus tries to
bridge the gap between the organization and the learner. Queries and grievances are
received at SSC through various modes, namely, by fax, post, in person, e-mails/SMS,
whatsapp, telephone calls and on-line Portals, such as PG Portal, UGC Portal, RTI-MIS
Portal, iGRAM Portal, INGRAM Portal, National Scholarship Portal and e-district Portal
etc.
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Q. What is RTI-MIS Portal and how to lodge a grievance on RTI-MIS Portal?
A. An applicant who desires to obtain information under the RTI Act, 2005 can make a
request through this RTI Online Portal to the Central Ministries/Departments and other
Central Public Authorities mentioned in ONLINE RTI request form.
Q. What type of queries from students are answered through Email services
([email protected]) at SSC?
A. Pre-admission queries like how to enroll, programme fee, Regional Centre & Study
Centre details, study material.
Q. How SSC provide Face-to-Face information?
A. At SSC, hundreds of students visit on daily basis. Each student is handled by the
officials and trained staff with utmost care. Each question raised by the learner is
answered appropriately. Queries related to admissions, evaluation, Study Centre,
Regional Centre are answered. At SSC, there are basic amenities for PwD and Senior
Citizens.
The main task of SSC is to monitor the above scholarship and application verification.
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normally on Saturday/ Sunday and holidays. These are also held during morning and evening
hours of the weekdays depending on the programme requirement.
Q. Study Centres are kept open on Saturday and Sundays. But if such a day falls on
a gazetted holiday will the Study Centre be kept open?
A. If the gazetted holiday is a National Holiday than it will not remain open. For any other
holidays you have to go by the notification issued by the Study Centre in this regard.
A. Students may contact respective regional center. Also can initiate the request for change
of address, study centre and regional centre online from their user account. The user
account is to be created at https://ignou.samarth.edu.in by clicking „New Registration‟.
Q. Change of Region
A. The learner can seek Transfer to any other overseas study centre only after six months of
Registration or submission of first year/semester assignments for the programme of one
year or longer duration.
In case any learner is keen for Transfer from Army/Navy/ Air Force Regional Centre to
any other Regional Centre of the University during the cycle/session, he/she would have
to pay the fee-share money to the Regional Centre.
A. The students who seek admission to a programme of the University through Online
Admission System will get the same facilities as those who join the programme in off-
line mode. In case you are staying in the city where your Regional Centre is located, you
can make use of the library at the Regional Centre. In addition, you can also use the
multimedia facility (recorded audio/ video lectures, etc.) at the Regional Centre. Your
Study Centre is also equipped with library/multimedia facility. You may use the facility
during the working hours of the Study Centre.(Repeat)
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Q. What is the schedule of filling the exam form?
A. Date of Submission of Examination Forms:
For June Late For Dec. Late Submission
TEE Fee TEE Fee OF Exam
form
1st March NIL 1st Sept to NIL
to 30th Sept
31st March
1st April to Rs.500/ 1st Oct . to Rs.500/-
20th April - 20th Oct
21st April Rs.100 21th Oct to Rs.1000/ ONLINE
to 30 April 0/- 31 Oct -
1st May to Rs.100 1st Nov to Rs.1000/ Application to
31st May 0/- 30th Nov - be submitted
by hard copy
along with a
demand draft
in favour of
IGNOU at
concerned
Regional
Centre subject
to the
availability of
question paper
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ii. Demand draft for the requisite fee payable in equivalent INR through
Demand in favour of “IGNOU” payable at “New Delhi”.
iii. Copy of passport
iv. No objection certificate from the concerned Embassy in India regarding
study in IGNOU.
v. Copies of the educational certificates (translated in English by the
designated authentic agency if in any other language).
vi. Equivalence Certificate: In case of equivalence is not known, an
equivalence certificate to be obtained from Association of Indian
Universities (AIU)office.
vii. Valid proofof Residence in India.
The students can submit their admission form along with documents at the nearest
Regional Centre or at the following address:
The Director
International Division
BlockNo.15,Section K,
IGNOU
Maidan Garhi
NewDelhi-110 068.
The students can submit their admission form along with documents and pay the fee at
respective Overseas Study Centre. A list of Overseas Study Centres along with their
address is available on the following
link:http://www.ignou.ac.in/ignou/aboutignou/division/id/introduction
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A. For this purpose, International students are further divided as into SAARC and NON-
SAARC categories. In case of FSRI students, fee is based on their citizenship whereas
for overseas students, it is based on their location. A list of programmes available for
each category at the fee is available on the following
link:http://www.ignou.ac.in/ignou/aboutignou/division/id/feestructure
Q. Where to get there registration and other forms used for various purposes in
the International Division?
A. Re-registration and other forms like admission form, examination form, for
issue of migration certificate and transcript etc. are available on the link:
http://ignou.ac.in/ignou/aboutignou/division/id/forms
Q. What is the importance/ role of assignments in ODL system and how to get it?
A. Assignment is an integral component of teaching learning methodology and has due
weightage in completion of the programme. Assignments for the current session are
made available on the website Students are advised to download the same from the
following link: (https://webservices.ignou.ac.in/assignments/)
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Q. How many times the University conducts the examination in a year?
A. The University conducts examinations twice a year i.e.in the months of June and
December.
The Director
International Division
BlockNo.15,Section K,
IGNOU
Maidan Garhi
NewDelhi-110 068.
Q. Where the student should submit their synopsis and what is the process?
A. The Synopsis should be sent/ submitted as defined in the prospectus for each
programme in national prospectus. The Synopsis submitted by the student is forwarded
to the concerned School / faculty for evaluation. The outcome of the same is intimated
to the student through OSC. In case of FSRI the evaluated synopsis will be sent back on
their registered addresses.
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A. Once the approved synopsis is received by the student, the student can start work on
the project report and the same is to be submitted along with the original approved
Synopsis duly authenticated by the project supervisor along with the bio-data of the
supervisor. For programme specific details, please refer to
theprojectguidelinesonthewebsite.
Q. What is the procedure for obtaining degree certificate from the Overseas
Study Centre/IGNOU?
A.The candidate who successfully completes all the components of the program
iseligibleforawardofdegree.ThecandidatehastosubmitrequisitefeetotheOSC or directly to
the ID, IGNOU (for FSRI only) along with prescribed form for obtaining the
degree/certificate.
Q. Can a student change his/her Regional Centre/ Study Centre/ Overseas Study
Centre during her or his studies and procedure there of?
A. Yes, the student can change his/her Regional Centre/ StudyCentre/ Overseas
Study Centre. The process/policy on the subject is available in the international
prospectus on the following link:
http://www.ignou.ac.in/ignou/aboutignou/division/id/IDProspectus
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"IGNOU" payable at New Delhi. On receipt of the application, the
samewouldbeprocessedanditmay take 10-15workingdays.
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Section 11: Frequently Asked Questions Related to Research Degree
Programme
Q. I want to apply to PhD Programme offered by IGNOU, How, when and where can I get
the information?
A. The admissions to PhD programme is taken for every July session of the academic calendar.
The information of announcement of admission is posted on official website (www.ignou.ac.in)
of IGNOU, normally between January to February of the same year. The advertisement is
published in at least two daily national newspapers both in English and Hindi. .
Q. In how many disciplines IGNOU offers PhD Programme? Provide the list?
A.Presently, there are 42 disciplines offering PhD Programme subject to the availability of
vacancies. The list of disciplines is available at
beba9ed12436f8af54fa516ce26f3e1e1c325615a16252965634d2b4450067fc.xlsx (ignou.ac.in)
Q. Whether a Research Scholar of IGNOU can pursue PhD programme from Regional
Centre nearby to the place of Residence?
A. No, IGNOU offers Ph D programme at its Headquarters at New Delhi. The Research Scholars
are required to regularly attend the classes during the Coursework. Eighty percent attendance is
compulsory.
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Q. Whether IGNOU Research Ordinance for Offering PhD Degree has the approval of the
Ministry of Education, Govt. of India?
A. Yes, in exercise of the powers vested in it, under the provisions of Statute 26(2) of the
IGNOU Act, 1985 (No.50 of 1985), the Board of Management of the University in its
131stmeeting held on 22.12.2018 made the IGNOU Research Ordinance for conducting Research
Degree Programmes which is duly approved by the President of India, in his capacity as the
Visitor of the University, conveyed by the MHRD vide its letter No.F.5-1512014-DL (PI.) dated
17.06.2019.
Q.What is the eligibility criterion for admission to the Ph.D programme offered by
IGNOU? What are the Minimum aggregate marks required in previous degree?
A. To be eligible for applying to PhD Programme, the candidate must have completed his/her
Master's degree in the relevant field or a professional degree declared equivalent to the Master‟s
degree by the corresponding statutory regulatory body, with at least 55% marks in aggregate or
its equivalent grade 'B' in the UGC 7-point scale.
Candidates who have cleared the M.Phil. Course work with at least 55% marks in aggregate or
its equivalent grade 'B' in the UGC 7-point scale (or an equivalent grade in a point scale
wherever grading system is followed) and successfully completing the M.Phil. Degree shall be
eligible to proceed to do research work leading to the Ph. D Degree in the same Institution in an
integrated programme.
Q.Is there any relaxation in minimum aggregate marks in Master’s Degree for applying to
PhD to candidates belonging to SC/ST/OBC/ PWD?
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A. Yes, a relaxation of 5% of marks, from 55% to 50%, or an equivalent relaxation of grade, is
allowed for those belonging to SC/ST/OBC (non-creamy layer)/PWD and other categories of
candidates as per the decision of the UGC from time to time.
Q. Is there any relaxation in entrance test qualifying marks for candidates belonging to
SC/ST/OBC/ PWD?
A. Yes, candidates belonging to SC/ST/OBC/ PWD are given a relaxation of 5% in entrance test
qualifying marks. A candidate belonging to the with 45% marks in PhD entrance in case of
SC/ST/OBC and PWD categories shall be shortlisted for the interview.
Q. Whether Research Students pursuing PhD Programme are eligible for availing
fellowships?
A.Yes, Students pursuing Full Time PhD from IGNOU are eligible for availing fellowships from
various funding agencies subject to their selection to such schemes viz., UGC-JRF, ICSSR,
ICMR, ICHR Doctoral Fellowships etc. Apart from this, the University also provides IGNOU-
Research Fellowship to non JRFs / to the students who are not receiving any financial benefits
from any source during the period of their research studies subject to their selection.
Q. Is there any relaxation to women candidates and Persons with Disability in duration of
studies? Whether women candidates provided Maternity Leave/Child Care Leave?
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A. Yes, the women candidates and are allowed a relaxation two years for Ph.D. in the maximum
duration.
Yes, in addition, the women candidates may be provided Maternity Leave/Child Care Leave
once in the entire duration of Ph.D. for upto 240 days.
Q.Is PhD course work is compulsory? What are the minimum credits of course work?
What is the timeline for completion of course work?
A.Yes it is compulsory.
The course work shall be treated as prerequisite for Ph.D. preparation. A minimum of four
credits shall be assigned to one or more courses on Research Methodology which could cover
areas such as quantitative methods, computer applications, research ethics and review of
published research in the relevant field, training, field work, etc. Other courses shall be advanced
level courses preparing the students for Ph.D degree. Ph.D. course work shall be a minimum of
08 credits and a maximum of 16 credits.
Q. What is the minimum percentage of marks one has to secure in order to successfully
complete the coursework?
A. A student has to secure minimum 55% marks separately in each component of coursework i.e
in Assignments and Term End Examination.
* Continuous Assessment may include various options like assignment, term paper,
field work, lab-work, book-review, seminar, group discussions, etc. Component of
Viva-Voce may be included wherever required.
For successful completion of the Course Work, a student will be required to score 55
percent marks separately in each component for each course. The DRC may prescribe
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separate evaluation methodology to evaluate the specific bridge course/additional
course assigned to individual student.
Q.What is the time period permissible for submission of Thesis after the Pre- submission
seminar?
A. The thesis shall be submitted by a student to his/ her Supervisor between 15 to 90 days of the
pre submission seminar
Q. Is publication of paper mandatory for a Ph D student before the Thesis is submitted for
evaluation?
A . Yes. A PhD scholar must publish at least one research paper in referred journal and make two
paper presentations in conference/ seminars before the thesis is submitted for evaluation.
Q. How do I know about the number of vacant seats in a particular discipline for admission
to PhD Programme for a particular year?
A. The University before inviting applications for Ph D Programme predetermines the number
of seats available in various Disciplines and mentions the same in the information brouchure
All the contents of these FAQs are only for general information or use. They do not constitute advice and should not be relied upon in making (or
refraining from making) any decision. In case of any omission or discrepancy, information in the original records will be final and binding.
IGNOU will not be liable for any damages from the use of or inability to use the Site, or any of its contents, or from any action taken (or refrained
from being taken) as a result of using the Site or any such contents.
We welcome your suggestions to improve our FAQs and request that any error found may kindly be brought to our notice.
Contact:
Director SSC
Student Service Centre
Indira Gandhi National Open University
New Delhi - 110068
Email Id- [email protected],
Phone No: +91-011-29572513, 29572514
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