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You ~ill lum about
g Cr.m:p,..rlff troubleshooting :: Sreps of troubleshooting
6 ,4Jea:i of troubleshoo1

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\\'hat \\ iJJ ;o~ do if your computer fails to st:art1 \Vhat vdl }Ou do if )Wr le)board or mouse~
,.,,orking? Vfnat will you do if your screen goes blanlJ \\/hat,..ill you do if )'OU are UJUble to did
and open any program? To find answers to all these questions, let us le.am about troubleshooting.

J
1~2 411____________ ________..,
,N1Roouc110N 4_;~.F~,rrron:,~-~
rri,,;. ~]JII
corr1pu1.c:r is a rn,Jc.h~ne. Hcan m.alfun,-a.Joo r11 any MalfurKlfom wl,!·t1 ",,,u ,f ,JI
,oinl o{ time. Somt'J11nrar;, it b g<JrJd If> I),~ a yo1Jng I m,u 1,,N,·ry ~,111 ,~ fw,,-'~'1:'in~
- - - , .
t,,gincer Jnd try lo n·t>olw? the prlJhlem yoi.int.:lf.
~g. lo
identifying." ,c c:au~,.:G o( rh,! pruhfem In a 6y~,,~m is r,,-,Jl(:d Trouhfc•,hoot, 1
~tJrt resolving_ ti 1e prc1' ,lrm, you will n1_-,•d Ir, apply rlifforent
;;ppro,Jc'1r~. 11 (:<"~
apprond1es w,11 fr»ad you to lhe nJrrec.l ti<Jlutitm,

AREAS TO TROUBLESHOOT
J0ng ~y~rem.
rhere arc three areas lo 1rouhlc~1ihoot lfardwilw, SoffwJrc Jnd Oprr

HARDWARE
Computer hardware js the physical part
of the computer, Hardware cornponl!nls
include keyboard, moufie, prinfer, monitor,
motherboard, RAM, NlC, S!Jund card clc.
Tlic hardware insjdc the CPU box can he
identified usuaJly by a hardware f>pccfofisL
Examples of hardware problems rhal you
might encounter arc:
I Power failure
ilor c.-1c.
Loo!>e connection with devices like keyboard, mouse, UPS, mon
Noise o{ the fan and increased dissipali<Jn of heat
Hard disk crash
SOITWARE
Computer software is a program or an applicition running on the
computer.
Examples of software probl<:ms you might f l f 1 ' I r11 '.', 1 l'

encounter arc:
I Error messages
Unahfc lo install the ~oft ware
Slow speed while working on a particular softwJrc
0 Error.I

-
System crash
OPERATING SYSTEM (OS)
system you
Operating system is rhe backbone o{ a computer, Without an operating
computer
cannot work on a computer. It can be fruslraling when you switch on the
and it is unable to bool.

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STEP$ Of TROUBLESHOOTJNG
rtt,. ~y-~t(•fn 1d<J\.v~ do"vn .Jnd does n<;t take .any instruction,.
rtJtlvw th,,~._, b<J!JtC lilep:; bclore )'OU 1Jta.f1 tro.ubleshootjng:
_~t._-p 1: ~'ntc~ th~ Ydrio.u!) _approctchc..:.s I.hat you think can heJp to rescJlve the prohl~
<-..it•··gonS(; yuur prubte1n. ~-
S\,·;> 2.! VVr it<t ;1o~vn the -stt1>s .or drow a f1owd1art. -n1is wjlJ hcdp Y-?U t? -':now the flr)w
w-<Jfk <1.ni'.j .a~..nd H:?J~ating the steps. Whit~ working, delete the opt.ton if it does not w0r-t
5t~p '3: P,!n down du~ ._~ror me!>~ag~.. -
~t,-p 4! 0 1eck if -the ~ables are ,connected properly ,or not.
St~p 5:: H nothing wvr.k5, rt~tart. 1.he computer or caJJ an expert..

Su_-nario! Rb •wit.cl~ ON the pow-er JJuUon .uf her .computer but it ilid not rtarL What i.s
Jh~ tp-:)1 •o1u1.i9r, !Of' Ji~?
Svl111tvn l~ Ot,!U< th<t pvw(-f plug and jwitch for their proper connectivity~
~luti.uo 2; H «;.onni;c.;t,~ tv a UYS, d1,rl if the cable is connected properly to the CPU box.
51.llution ): .C:h-_~k H th<? fnunitor ji; e;wjtd1ed Off.. Pre.:;~ the monjtor ON and Off button to
d:.i--< k ;,.
:J].ir_tk .pf ~y .otlJPJ p<n,~ibiliti~,

&vlu!iot1 2J. (,;Jl(.:d~ i( fhe h<.1rd disk ii; n.mning out of 6paCI!, Jf f,(), then you ~hould.un._ ... ,. ......0#

Svht1.a<10 -J; Y.vn the f).it,k •Ddrt1grn~11:r program> Jt wiJI make ~ure that all the parts of each file
,Ht: ~l•..rf(~ ,i to~,-·1 y t«;~5,_.d 1c..:r1 w th'-st the w1J1put.er msly I>'~ able to accc,..-ss the (Hes quickly.
 .
fo cJL.fragrrtero rhr. fifes; foU,,1, di!.~ 1.t,,~:
Optimitl! Orl'~ef,
S'rf' 1; Jn the Search program• and filtt l!.'.d tJf,1, type DtfTJgmt11f and
S~"P 2; In the ~arch Te!iufts, cl,d; OefrJt)nfflt and Opfuniz~ D,it.·n.
s,;p J: once the disk hcl.s ber-n d,_1,agm,..-ntc:d, 1£.°™11 ).(JUt UAnpU!l~,

realised that tM mouse

5cen.Uio: Vivek waJ writing an email. When he finished writing, M
~ 11at workjng. \\'Jut should he do?
5o(u1ion: Check i( the mouse is wired or wireless.
(I If wired: Check if the wired mou~ • If wireless: Chee-" if the Bfuetooth
is connected well to the CPU Box.. device is fitted weJJ in the USB.

••••••••••••••••••••••••••••••••••••••••••••••••

e wire was plugged

Scenario: V,vek checked that there was no hardware probJem. The mous
in well but the system was not detecting iL What should he do? I

Solution 1: Perform troubleshooting with Device Manager.

Follow these steps:
Step 1: In the Search box, type Device Manager.

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 St('p 2: ,11, ~ Oevlrc
~tanilgt.'r. 1hC' Devi<. e d l)crvKI t.tlJ\lgG
Manager window appc~rn;, r11t ~•iQn YIM ~"'r
Notice the Other drvk~s
.--;.1 rml D rml "1
,. WlOP IIMrtAUJW
branch hilS ,1n Unknown > ~ Audio 1J11>U11 Jli4 out1iu••
device ltclll. It has 1 'D11111I•
an excl,1mL1tlon m.u-k • Q Dluatoolh
5uperimp • (I} C,mer'lt
osec.l 011 Its icon.
• Cll Compol•
Double..click to open its
Didt dtl\icle
properties. I

I
-

Ci [)11pl1y -1ept..
The dcvlc.c status will tell I I film.-'1
, ~ Hunwn lntlffo ~
you what is wrong. Device I Cl<~ '
Manager usually offers a ► I Mlc.e 1od oth_, polnt_lnlJ dw!Ott
suggested remed}'· , QI Monl10f1
1 (I N ~ 1d.pt.ers

"'ll> Othtrdtwiod
I} Unknown dwlct
GUnk ~d~
JR Unk~d.v ic.t
I h • •••-•-- ,_,,_

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Device manager window

ACT IVIT Ys

Scenario: Priya wants to play a song that

she recorded for her father. But the song is
not audible.
Solution 1: Check the volume level. Click
the audio button on the Navigation bar lo
make sure that the sound is turned ON.
Also, check that the volume is high.
Solution 2: Check the audio player controls.
Some audio players have their own audio
controls.
Solution 3:
••••••••••••••••••••• .. •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••
·························································································,·································
··••••••••••••••••••••••••••••••••••••••••••.. ••••••••••·••••••••••••••••••••••••••••••••••••••••••••·•••••••••••••••••••••••

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,(eoJrio: SJir.;i ,~ishes to print invit..ation cards for her birduJJy pMly. Uul the prlnlct Is not
~orting. \'\'lt~t shoU.ld she do nowt
. 1u1io11 I: ... ,,, .......... , ..... ,.......... , ., .................................... .
~o I\ ♦ ♦ ♦ ♦ ♦ ♦ •A ♦
' ' I ._ 'I '4. f. • I 41 '♦♦ •••It I ♦♦♦♦♦ I"'• ♦ ♦ •It I ♦•
I t I • . I 'I I I • ._ .. M f

5ofution 2: Check if printer is turned ON and .:in icon is showing on the r,JvlgJtlon bar.
\Olulion 3: ~ t.i~e sure lhJt the printer's c,lrtridg~ h.1s ink, Ahm, ch<1c~ thJt Pnough ~l1erts are
iavd~ in the pJpcr tr.:1y.
~lution -1: Ii dlPre is no problem with the hardwiire, then the next step is to print J Windows
Tt-st pase. Follow these steps:
Step 1: Click the Start button. Sl<'p -i: Click Printl'rs and Scannl'rs in lhe left panel.
Slt'P 2: Click Settings. Strp S: Select the printer or add the new Printer.
Step 3: Select De\:ices. St~p 6: Print a test page.

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Rahul's \,Vi-Fi Internet connection is not working. Detect the problem.
Solution 1: Check in the Notification bar that )'OU are connected to the correct network.
Solution 2: Switch off the router and stc1rt again.
Suppose if Wi-Fi still does not work, what other solution can }'OU suggestl
Solution: ................................................................................................................................ •···
Hint:

-
El

-
ft

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IJ

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