Hearing requirements to aircraft maintenance engineer

a) To hear an conversational voice in a noisy room at a distance of 2

meters
b) To hear an conversational voice in a quite room at a distance of
2 meters
c) To hear an conversational voice in a quite room at a distance of 1
meter
Verbal communication is using
a) Nod of the head
b) When the people are discussing problems
c) To read indication on a cockpit instrument
What is claustrophobia?
a) Fear of heights
b) Abnormal fear in an enclosed
c) Misunderstanding between engineer and supervisor space
What is the biggest hazard for safety?
a) Records about implementation of airworthiness directives
b) Lack of information during shift handover
c) Fear of noisy area
What does it mean "to be responsible"
a) To be responsible for the activities of others
b) To be in charge or control of ,or answerable for something
c) To be responsible for safety
The responsibility of flight crew about maintenance
a) The crew hasn't attitude towards maintenance
b) For carrying out preflight checksand walkarounds and
highlighting aircraft faults to maintenance personnel.
c) To perform daily check
The advantage of group responsibility:
a) The group is responsible for safe product, not individuals
b) Each member of the group ought to feel responsible for the
output of that group ,not just their own output as an
individual
c) There is no personal responsibility
What does it mean "safe product" in maintenance?
a) Safety units
b) Airworthy Airplane
c) Safety of the personnel
Diffusion of responsibility in maintenance means
a) Every body is responsible for safety
b) No-one feels personally responsible for safety in the gtroup
c) Manager is responsible for safety

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Shift handover is
a) Number of performed task in the shift
b) Working over normal work time in the shift
c) The task that started to be performed in one shift and will be
finished by the next shift
Group polarization is :
a) Some individual to work less hard then others.
b) The tendency for groups to make decisions that are more
extreme than the individual members initial positions
c) When rivalries between the engineers and planners
What is peer pressure ?
a) Pressure by managers
b) Pressure by supervisor
c) Pressure by colleagues
What is conformity in human factors?
a) Always to be agreed with the mangers
b) The tendency to allow one' opinion to be affected by prevailing
opinion
c) Compliance with the standards
The influence of the peer pressure on the safety:
a) Positive
b) In the most cases positive
c) Usually negative
The concept of the team:
a) Working together towards one shared goal
b) Working together towards one shared goal without
interdependence
c) Working together towards one shared goal without individualism
What is a team?
a) The engineers from different shifts working on one aircraft
b) The licensed engineer and unlicensed engineers working
subject to his scrutiny
c) Engineers and planners working the same day
Advantage of team working
a) There is no necessity to share solution there is one leader
b) There is no necessity to check Each others work- there is inspector,
responsible for all group
c) Individuals can share resources
When the responsibility of the team is greater
a) When the team is Referring only to management for directions
b) When the team is Ownership of tasks
c) When only the supervisor is distributing work package

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What is co-operation in the team?
a) The team leader Knows what the members are doing
b) Pulling together
c) Good communication in the team
What is mutual support?
a) Coordination of activities
b) Fairness and openness
c) If mistakes are made, these should be discussed and corrected
constructively
Safety culture is:
a) Safety regulations
b) A set of beliefs norms, roles and attitudes concerned with
increasing of safety
c) Quality assurance and quality control Procedures
Managers are responsible for:
a) Overseen a team
b) Quality control of maintenance tasks
c) Policy business Decisions of organization
Team leaders is responsible for:
a) Auditing a team
b) Supervision of the team
c) Supervision of the shift
The supervisor is:
a) Non-official team Leader
b) Quality manager
c) Official team leader
What qualities needs to process leader in the maintenance?
a) Do not encourage team solutions
b) Make sure that bad habits are eliminated
c) Do not play for relationship between engineers And supervisors
Maintenance resource management is addressing
a) Resources for purchasing spare parts
b) Financial resources in the organization
c) The system of human factors to promote safety
What does ''dirty dozen" means?
a) The problems to work in the dozen team
b) How to organize dozen shift in the hangar
c) The most important human factors problems
How to compensate lack of communication?
a) Do not use logbooks
b) Assume anything
c) Discuss work to be done or what has been completed

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How to eliminate fatigue during maintenance tasks?
a) Be aware of the symptoms and look for them in yourself and
others
b) Don't ask others to check your work
c) Plan to avoid complex tasks at the top of your circadian rhythm
How to solve stress problem?
a) Don't ask fellow workers to monitor your work.
b) Take time off or at least have a short brake.
c) Don't be aware of how stress can affect your work
In the case of lack of team work you must :
a) Think only about your tasks
b) There is no necessity to discuss what ,who and how a job is to be
done
c) Be sure that everyone understand and agrees
In the case of lack of awareness you must :
a) Don't think that your work will conflict with an existing
modification
b) Don't think of what may occur in the event of an accident
c) Ask others if they can see any problem with the work done
Information processing is:
a) Communication between the people.
b) The process of receiving information through the senses,
analyzing it and making it meaningful
c) Receiving information from different sources.
How many items can deal attention at a time?
a) Maximum two items
b) Many items
c) One item only
Attention is :
a) Transforming data into information
b) Concentration of mental effort on sensory or mental events.
c) Assembling sensations.
What is A SHEL model
a) Management for organizational structure in maintenance
organization
b) Model for Human factors component and their interface
c) Model how to avoid maintenance errors
Memory is:
a) Interpretation of sensory data.
b) Concentration of attention
c) The storage of information

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Motor programs are related with:
a) Short term memory.
b) Long term memory.
c) Ultra-short term memory.
Situation awareness is :
a) Decision how to rectify defect.
b) Planning of the work in the shift
c) Determination of the status of the system.
Illusion is:
a) The limit of motor program.
b) The limit of human perception.
c) The limit of information.
Sensory and short-term memory have limitation in term of:
a) Only duration.
b) Only capacity.
c) Capacity and duration.
What is better for maintenance engineer in the case of lack of
information?
a) To rely upon memory.
b) To ask colleagues
c) To use manuals.
The philosophy of maintenance of maintenance safety system:
a) The defects must be eliminated after they will occur.
b) All defects will could effect safety must be predicted in
advance.
c) In many cases human errors could be avoided
Which errors can be predicted?
a) Design errors.
b) Variable errors.
c) Constant errors
Reversible error is :
a) If the error is not corrected before the aircraft is released.
b) If the error is corrected before the aircraft is released.
c) If the error is reported.
Slip is:
a) Error carried out at the planning stage
b) Error not carried out as intended or planed
c) Error because of the lack of knowledge
Lapse is:
a) Intentional action
b) Error because of Forgetting something
c) Error because of the lack of knowledge

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Mistake is:
a) Mistake occurs at the task execution stage
b) Somebody does something believing it to be correct when it is
wrong
c) It is equivalent to omission
Violation is:
a) To do something without permission of the team leader
b) To do something knowing it to be against the rules.
c) To do something to improve the quality.
What does environmental capture mean?
a) Environmental factors in maintenance.
b) Environmental conditions in the hanger.
c) Error that can occur when engineer carries out a certain task very
frequently.
What does Swiss cheese model mean?
a) Method of metal cutting of.
b) Modern management system.
c) Concept of ’’ defenses ‘’ against human error within an
organization
What type of error is when a crack remains undetected?
a) Type 1.
b) Type 2.
c) Type 3.
Incorrect installation is a error reason in:
a) 10% of maintenance Incidents.
b) 20% of maintenance Incidents
c) 30% of maintenance Incidents
Which reason has the biggest share in maintenance incidents?
a) Wrong parts.
b) Omission.
c) Incorrect installation.
What does iceberg model mean?
a) Model of organizational Structure.
b) Model of Implication of errors.
c) Model of Maintenance management in order to avoid the errors.
Mandatory occurrence reporting system is destined for:
a) To report error to CAA.
b) To report incidents To CAA.
c) To report safety concerns Confidentially.
The most effective Error preventing issue is:
a) To follow team leader instructions
b) To follow procedures.
c) To use calibrated tools.

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What phase of a maintenance task is a most likely to result in an
error?
a) Removal
b) Test/adjustment
c) Installation
Which error is the most dangerous: violation, slip, lapse
a) Slip
b) Lapse
c) Violation
What is the best error management in the organization?
a) Internal safety system.
b) Compliance with regulations and Internal safety system
c) Compliance with regulations
The role of management of the organization:
a) Task number one is safety
b) To balance between safety and production.
c) To balance between authorities requirements and internal
procedures.
Which are the most frequent errors?
a) Incorrect installation of parts.
b) Omissions such as fastenings left undone or incomplete.
c) Wrong parts fitted.
Which are the most important causes of errors?
a) Poor communication, Pressure and distraction.
b) Lack of Knowledge.
c) Lack of Experience.
The reason to report errors
a) Because of the requirements of the authorities.
b) To collect data for errors.
c) To learn to reduce the risk of similar incidents happening again.

What is the best definition for maintenance error?

a) An occurrence when Maintenance System, including the human
elements fails to achieve safety objectives.
b) An occurrence when the humans make errors during maintenance.
c) An occurrence when Maintenance System Fails to achieve
maintenance objectives.
Which occurrence must reported to regulatory in situations
a) Errors.

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 b) Mistakes.
c) Incidents.
The primary goal of maintenance error investigation by AMO is:
a) To learn to prevent similar incident in the future.
b) To report to the authorities necessary information.
c) To report to the management guilty persons.
The purpose of audit program
a) High-level search of the Organization as prevention, strategy
b) Investigation of Errors.
c) Control of maintenance tasks.
The purpose of quality assurance system:
a) Inspection of maintenance tasks
b) Inspection of airworthiness of Aircraft.
c) To monitor Compliance with And adequacy of procedures.
What is the best approach of human factors methods and concepts
into an organization?
a) Management needs to demonstrate to its entire staff that is
commitment is long-term one.
b) To address safety problems as non-isolated tasks and organize
short- term decisions.
c) To address each problem area as a specific.
What is a first step for successful implementation of a human factors
program in a maintenance organization?
a) Conduct a review of the current facilities, culture procedures,
systems, and work practices.
b) Implement reporting and investigation system.
c) Implement quality system.
How to capture errors in maintenance?
a) Function test inspection of tasks.
b) Report errors organize reporting system.
c) Organize records for every performed task
Duplicate inspection is performing by :
a) Second suitably qualified person
b) The engineer that performs the task
c) Inspector by CAA.
When certifying staff must not exercise the privileges of their
certification authorization because of health problems?
a) After the decision of the physicians.
b) After the decision of the supervisor.
c) If they know or suspect that their physical or mental condition
renders them unfit.
Which is optimum arousal for best task performance?
a) Bent

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 b) Standing
c) Inclined
Good rule for sleep
a) One hour of sleep is good for one hour of activity.
b) One hour of sleep is good two hours of activity.
c) One hour of high-quality sleep is good for two hours of activity.
The mandatory need of hearing protection:
a) When normal speech cannot be heard clearly at 3metres.
b) When normal speech cannot be heard clearly at5metres.
c) When remaining in an area where normal speech cannot be heard
clearly at 2metres.
The best work performance can be achieved at temperature and
climate as follows:
a) Cold/wet
b) Hot/humid
c) Warm/dry
Tasks are element of:
a) Social environmental
b) Working environmental
c) Physical environmental
Disadvantage of repetitive tasks:
a) Degradation of knowledge.
b) Probability to forget an order of the steps
c) Complacency cease to consult manuals.
When the records must be completed by maintenance engineer?
a) After the maintenance check will be accomplished.
b) After the accomplishment of audit by quality inspector.
c) No later than the end of the work period of the individual under
taking the work .
How maintenance engineer will keep his currency:
a) Keeping up-to-date manuals.``
b) Using up-to-date forms of records.
c) Studying maintenance manual amendments

Responsible for preparation of maintenance program is :

a) Maintenance organization.
b) Operator
c) Authority of the state of the operator.
Relation between maintenance program and human factors.
a) Human factors issues are subject of maintenance organization
exposition only.

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 b) The design of the maintenance program must observe human
factors principles.
c) Human factors are Not subject of maintenance program.
Which are non-scheduled tasks in maintenance?
a) Resulting from the need to rectify a defect.
b) The tasks with big intervals of carrying out.
c) Service bulletins included in work package of the check.
What is a culture of an organization?
a) Safety procedures.
b) A group of company norm.
c) Discipline of individuals.
Safety culture concerns exposure to conditions considered dangerous
of:
a) Only employees and managers of the company.
b) Only customers.
c) Employees, managers, Customers and general public.
What does it mean”Liveware”?
a) The manner of life.
b) Human.
c) Technologies for repairing of the component wear.
What is the share of human error in aircraft accident?
a) 50%
b) 70%
c) 90%
What is contributory of maintenance and inspection deficiencies in
accidents number
a) 20-25%
b) 12-14%
c) 45-50%
What is a Number of maintenance error mandatory reported
occurrences per million flights
a) 1000
b) 150
c) 550

What does it mean “To break error chain”?

a) To provoke incident
b) To prevent accident
c) To improve maintenance.
When ICAO implemented first time human factors training
requirements into the training and licensing requirements included
in Annex 1

10
 a) 1999
b) 2000
c) 1989
The subject of Murphy`s law
a) Safety state regulation.
b) Tendency among human beings towards complacency
c) First national law in aviation issued in 1912
When the accident can occur?
a) The accidents can occur only in unsafe organization.
b) The accidents occur Are accidentally.
c) In the case of Series of human factors problems.
The subject of Annex 1 to the Chicago Convention
a) Operation
b) Airworthiness
c) Personnel licensing.
Are human factors in maintenance concerning airplane design?
a) No airplane design is concerning maintenance problems.
b) Yes, design problems have relations with maintenance human
factors.
c) Maintenance human errors depend only on the people included in
maintenance.
Number of levels of human factors skill; knowledge or attitude
a) 2
b) 5
c) 3
Who needs human factors training in maintenance?
a) Only certifying staff.
b) Only personnel directly involved in maintenance of aircraft.
c) All categories of maintenance organization personnel.
Roles of auditors in maintenance organization
a) Inspection of maintenance
b) Auditing processes
c) Renewal certificates of airworthiness

Which TWA is hazardous?

a) Exceeding 65 dB for 8 hours
b) Exceeding85 dB for8 hours
c) Exceeding 90 dB for 8 hours
Noise level at 300 m area around aircraft with running engines.
a) 50-60dB
b) 60-80 dB

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 c) 90-120 dB
Which level of noise an employer must act precautions?
a) 65 dB and more
b) 85 dB and more
c) 90 dB and more
Noise level can be reduced using air plugs:
a) Up to20 dB
b) Up to25 dB
c) Up to30 dB
The risk of an accident is at its highest in:
a) The very early hours of the morning.
b) The late morning
c) The midnight
The risk of an accident is at its lowest in:
a) The very early hours of the morning.
b) The late morning
c) The midnight
How to solve distraction problem?
a) Do not inspect your work
b) Do not use torque seal
c) Use a detailed check sheet
How to solve pressure problem?
a) Say no
b) Do not ask for extra help.
c) Do not say no.

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