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'Training and Development Exam Questions

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1K views3 pages

'Training and Development Exam Questions

Uploaded by

Mage kay
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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COLLEGE OF HUMAN RESOURCE

MANAGEMENT
HIGHER DIPLOMA IN HUMAN RESOURCE MANAGEMENT
END OF SEMESTER EXAMS

SUBJECT: TRAINING & DEVELOPMENT


SUBJECT CODE: 3808/203
CLASS: HD HRM 2014 G
DATE: 3RD JUNE 2014
TIME: 2 ½ HOURS
LECTURER : ELIZABEHT NGATIA
Instructions
This paper consists of FIVE Questions.
Answer Question ONE (compulsory) and any other TWO questions.
QUESTION ONE
Read the case below and answer the questions that follow it:
Smart Company Ltd. was established in 2000 and deals in the manufacturing of home appliance. To-date the
company has four branches in four major towns in Kenya. Since its inception its products are to be found in many
retail shops in the country. It has grown from a modest small enterprise of just 15 workers to the current workforce
of 550 employees. This increase in the labour force has necessitated the recruitment of a Human Resource
Manager, Mr Kuni.
In a management meeting called by the managing director to introduce Mr Kuni, it was made clear that the
company was depending on him to improve the training and development activities in the company. The company
needed to improve its approach to training needs analysis, formulate an all-inclusive training policy, design
appropriate training programmes as well as implement appropriate management development programmes in
order to enhance succession planning.
In its endeavour to keep operational costs down, Mr Kuni found out that the workforce at Smart Ltd, comprises
of 45% semi-skilled labour. Budgetary allocation to human resource activities were kept very low. Due to this
high level of semi-skilled workers the company was not able to quite meet the market requirements in terms of
quality and thus they recorded low sales as compared to their competitors in the market.
Mr. Kuni felt that the only way the company would achieve its set objectives and meet the market requirements
for quality was to invest in its employees. In view of this he immediately embarked on the process of formulating
a comprehensive training policy. Such a policy, he felt would help to guide the company in the implementation
of proposed training activities. Though the management saw the wisdom in what Mr. Kuni was proposing to do,
they were slow in giving him the support he needed.
The management did eventually allow him to form a committee made up of management and employees
representatives to come up with the way forward on the issues of training and development in the organization.
In their deliberation the committee agreed that the company would provide the means to ensure that every
employee was adequately trained at least in the basic tasks of their job. They also agreed that workers would be
trained in-house and would also be sponsored for external courses.
It was also agreed that the company would provide opportunities for talented employees to be trained for new
roles in the organization. On the issue of management development, the committee proposed that the company
CHRM 3808/203 TRAINING & DEVELOPEMNT 1|
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adopts both in-house approach as well as outdoor training for managerial cadre in order to increase the efficiency
of line managers and to prepare them for succession. The committee also agreed that the company must take
serious steps to ensure their employees careers were developed in line with the companies needs as well as
employees aspirations.
Required;
a) Explain the factors tha Mr Kuni may take into account in the selection of candidates to be trained.
(10 Marks)
b) Evaluate the reasons that may make an organization to sponsor its employees to attend external
courses. (10 Marks)
c) One of the in-house training methods that may be used to train managerial staff is Case study. Outline
the merits of this method. (10 Marks)
d) Explain the aims of management development. (10 Marks)

QUESTION TWO
a) Training should be undertaken by an organization only after identification of a training need. Explain the
reasons for conducting the needs assessment. (10 Marks)
b).To be useful, a training method should meet the minimum conditions needed for effective learning to take
place. Explain these conditions. (10 Marks)

QUESTION THREE
a) Using an illustration explain the systematic training cycle. (12 Marks)

b) Explain the benefits to an organization of having employee’s pursue careers, rather than holding ad hoc jobs.
(8Marks)

QUESTION FOUR
a) Explain the measures that a trainer may take to ensure that the lecturer method is effective. (10 Marks)
b) Explain the reasons that may make a training programme fail to achieve its objectives. (10 Marks)

QUESTION FIVE
a) Discuss the steps that an organization may take in order to motivate their managerial staff to learn.
(10 Marks)
b) Explain the training evaluation levels according to Kirk Patrick. (10 Marks)

CHRM 3808/203 TRAINING & DEVELOPEMNT 2|


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