Programme Automotive Engineering Learner name Ashen Madushka
Assignment title AMMP Assessor name Miss Achini Herath Unit Code. & title 5502ICBTAE Targeted assessment criteria Issue date Submission deadline Date submitted Marks Marks Question allocated awarded Feedback
Total Marks General comments
I certify that the evidence submitted for this assignment is the learner's own. The learner has Assessor declaration referenced any sources used in the work. I understand that a false declaration is a form of malpractice. Assessor signature Date Learner comments Learner signature Date Automotive managerial process The automotive managerial process refers to the set of activities and decision-making steps involved in the effective management of an automotive-related business, such as an automobile service and repair shop, a dealership, or a manufacturing facility. This process typically involves several key components. 1. Strategic Planning 2. Financial Management 3. Operational Management 4. Human Resources Management 5. Marketing and Sales 6. Quality Control and Assurance 7. Compliance and Regulations 8. Customer Service 9. Technology Integration 10. Environmental and Sustainability Initiatives 11. Risk Management 12. Strategic Decision-Making
Maintaining a well-structured automotive managerial process offers numerous advantages for
businesses operating in the automotive industry. These advantages include. 1. Efficient Operations 2. Cost Control 3. Customer Satisfaction 4. Consistency and Reliability 5. Compliance with Regulations 6. Competitive Advantage 7. Employee Satisfaction 8. Resource Optimization 9. Strategic Decision-Making 10. Adaptability to Change 11. Environmental Responsibility 12. Long-Term Viability maintaining an automotive managerial process is essential for businesses in the automotive industry to achieve efficiency, cost control, customer satisfaction, compliance, competitiveness, and long-term success. Proper management provides a framework for delivering quality services, making informed decisions, and adapting to changing circumstances while minimizing risks and maximizing opportunities. Part (B) task (01) [01] 1. Mercedes-Benz Service Center :- Mercedes-Benz is a globally recognized luxury automobile manufacturer. Their service centers are known for their stringent adherence to labor laws and safety protocols. 2. Toyota Service Centers :- Toyota, a renowned automaker, operates service centers worldwide. They are known for their high standards in the automotive service industry. 3. United motors :- The reputation as one of Sri Lanka’s most respected blue-chip companies for connecting Sri Lankan consumers to innovative automobiles, machinery, and related technologies from around the world. Above automobile companies are working according to labor laws and safety protocols to maintain their character well. ➢ Few Labor laws they are following :-
1. Fair Labor Standards Act (FLSA) :- This law prohibits discrimination in the workplace based on factors such as race, gender, and disability. Promoting diversity and inclusivity is a priority for these organizations. 2. Occupational Safety and Health Act (OSHA) :- Employees are required to wear safety gear like gloves, goggles, and helmets when working on vehicles to prevent injuries. 3. Equal Employment Opportunity Commission (EEOC) This law prohibits discrimination in the workplace based on factors such as race, gender, and disability. Promoting diversity and inclusivity is a priority for these organizations.
➢ Safety protocol they are following :-
1. Personal Protective Equipment (PPE) :- Employees are required to wear safety gear like gloves, goggles, and helmets when working on vehicles to prevent injuries. 2. Hazardous Materials Handling :- Proper storage and disposal of hazardous materials, like oil and chemicals, are ensured to prevent environmental contamination and accidents. 3. Fire Safety Measures :- Fire extinguishers, alarms, and evacuation plans are in place to ensure the safety of both employees and customers. 4. Vehicle Lift Safety :- Strict maintenance and inspection of vehicle lifts are conducted to prevent accidents while working on elevated vehicles. 5. Tools and Equipment Maintenance :- Regular checks and maintenance of tools and equipment are carried out to ensure their safety and efficiency. [02] Hazardous Chemicals in Automotive Maintenance :- 1. Brake Cleaner :- Brake cleaner is used to remove brake fluid, grease, and dirt.
Precaution: Use in well-ventilated areas and wear a mask and gloves
2. Engine Degreaser :- Used to clean engine components. Precaution: Avoid excessive use, and use in designated areas with appropriate protective gear 3. Antifreeze (Ethylene Glycol) :- it is used for cooling systems. Precaution: Proper disposal, use gloves, and avoid skin contact 4. Transmission Fluid :- Used for lubricating the transmission. Precaution: Handle carefully, avoid skin contact, and use gloves. 5. Battery Acid :- Used in vehicle batteries. Precaution: Handle with extreme care, wear protective gear, and have neutralizing agents on hand.
[03] Enhancing Quality Assurance and Quality Control, to enhance quality assurance and control, the following measures can be implemented:
1. Regular Training :- Continuously train technicians to keep them updated on the latest automotive technology and repair methods.
2. Quality Audits :- Conduct regular quality audits of service procedures and customer feedback to identify areas for improvement.
3. Standardized Checklists :- Implement standardized checklists for services and repairs to
ensure no step is missed during the process.
4. Customer Feedback :- Encourage customer feedback and use it to make improvements
in service quality. 5. Parts Sourcing :- Establish relationships with reputable suppliers to ensure the use of high-quality replacement parts. [04] ❖ Wastage management is a crucial part of not allowing environmental pollution. 1. Recycle wastage. 2. Identify and Separate Waste Streams. 3. Oil-Water Separators Recycling :- 1. Implement Recycling Programs 2. Used Oil Recycling 3. Scrap Metal Recycling Identify and Separate:- 1. Metallic parts 2. Plastic parts 3. Carbon fiber parts 4. Polyethylene and cardboard packings Oil water separator:- ❖ Install oil-water separators in your workshop's drainage system to prevent the release of oil-contaminated water into the environment.
[05] In-Depth Analysis of the External Environment.
1. Market Competition :- Analyze the competition in the local area, understanding
the strengths and weaknesses of existing service providers.
2. Economic Factors :- Assess the economic conditions and purchasing power of
potential customers.
3. Consumer Trends :- Understand the preferences of consumers, such as their
interest in eco-friendly services and advanced technology.
4. Regulatory Environment :- Stay updated on government regulations and
incentives related to the automotive industry and environmental practices. 5. Technological Advancements :- Keep an eye on emerging technologies that can improve services and efficiency. [06] Strategies for Competitive Advantage.
1. Focus on Sustainability:- Emphasize eco-friendly practices, such as recycling
and reducing chemical usage, to attract environmentally conscious customers.
2. Advanced Training:- Invest in ongoing training for technicians to ensure they
can handle the latest vehicle technology.
3. Customer-Centric Approach:- Prioritize excellent customer service to build a
loyal customer base.
4. Online Presence:- Develop a strong online presence, including a user-friendly
website and active social media accounts.
5. Diversified Services:- Offer a wide range of services, from basic maintenance to
advanced diagnostics, to cater to diverse customer needs.
