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Problem Solving Reporting Format

ProblemSolvingReportingFormat

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atahualpasandovalrocha
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49 views2 pages

Problem Solving Reporting Format

ProblemSolvingReportingFormat

Uploaded by

atahualpasandovalrocha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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EFFECTIVE PROBLEM SOLVING

Summary Worksheet
Date Initiated: Concern/Issue #:
Problem Owner Information Product Information Problem Initiator Information / Customer
Company Name: Part Number: Company Name:
Co. Location/Identifier: Co. Location/Identifier:
Team Lead Name: Part Description: Initiator Name:
Team Lead Title: Initiator Title:
Phone/email: Program Name: Phone:
Executive Champion Name/Title: Email:
Sketch or Photo (Below)
Problem Solving Team - Name/Role *Must Identify Problem owner

Problem Identification
Customer effect/Customer Complaint:

Customer Requirement:

Deviation from Customer Requirement:

Where/When is the problem occurring?

Frequency of the problem? Problem Solving Goal Statement & Target Timing:

Describe the measurement method to evaluate problem (include capability):

Containment
List all locations and quantities of suspect product. Location Contact Potential Qty Actual Qty Containment Details
1) Containment Start Date:
2)
3) Containment Method:
4)
5) Nonconformance Rate:
6) Projected:
Totals ==> 0 0 Actual:
Failure Mode Analysis
Product feature(s) not in compliance: Failure mode resulting in product nonconformance:

Product Specification:

Deviation from Specification: Containment Verified? Yes No

Root Cause Analysis


Failure Mode:
Man Machine Measurement

Why did the Why? Why? Why? Why? Why?


problem
escape
Problem

Why? Why? Why? Why? Why?


Why did the
problem occur

Why? Why? Why? Why? Why?


Why a systemic
issue Method Material Environment

3 x 5 Why Analysis Results


Failure Mode Cause:

Systemic Root Cause - What in


Escape Root Cause - Why was ERC SRC
the planning process failed to
NC product shipped? Confirmed? Y Confirmed? Y
predict this problem?

Key Findings - Findings that


Occurrence Root Cause - ORC
could drive improvement in
Why was NC product made? Confirmed? Y
higher-level processes?

AIAG CQI-20v2, Issued 8/2018


EFFECTIVE PROBLEM SOLVING
Summary Worksheet
Date Initiated: Concern/Issue #:
Corrective Actions (CA)
Escape Corrective Actions: Responsible Due Date Status
1)

2)

3)

Occurrence Corrective Actions:


1)

2)

3)

Systemic Corrective Actions:


1)

2)

3)

Key Findings Actions:


1)

2)

3)

Status Codes Implement


Defined: 0 Identify Action 0.25 Confirm Action 0.5 Action 0.75 Closed 1
Verify Effectiveness & Implement Preventive Actions (PA)
Corrective Actions Ongoing Performance Enter Number Resolved* Not Resolved**
Escape Verification: Measurements over past days have shown problem to be:
Occurrence Verification: Measurements over past days have shown problem to be:
Systemic Verification: Measurements over past days have shown problem to be:
Resolved* Not Resolved**
Further EPS Activity Required:
Replicate ALL actions for similar
products & processes. Date Unsuccessful CA EPS Re-Start Phase
Complete for each corrective action

Containment Removed?
Yes No Date:
Replicate Corrective Actions across processes, parts and locations as Preventive Action Responsible Date

Capture Lessons Learned


Close Problem
Approve Closure
Name Role Company (Y or N)? Date

AIAG CQI-20v2, Issued 8/2018

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