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    Resume Giorafacon

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    Resume Giorafacon

    Uploaded by

    contrerasgiovanni515
    5 views3 pages
    Resume

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    © © All Rights Reserved

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    Resume

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    © All Rights Reserved
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    5 views3 pages

    Resume Giorafacon

    Uploaded by

    contrerasgiovanni515
    Resume

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 3

    GIOVANNI CONTRERAS

    GC SUMMARY

    Skilled Computer Technical Services Specialist with background in


    delivering high-quality technical support, troubleshooting software issues
    and maintaining computer systems. Strengths include robust problem-
    solving skills, adeptness at customer service, and knowledge of various
    operating systems. Previous work involved significantly improving system
    WEST PALM BEACH, FLA performance and user satisfaction through swift resolution of complex
    33404 technical problems.

    +1(728)201-7708
    SKILLS
    [email protected]
    • Application support • Operating systems
    • Information Security • Mobile Device Management
    EDUCATION AND • Patch management • Software configuration
    TRAINING • Network Architecture • Network Security
    • Firewall Management • Virtualization Technologies
    Language Technician
    • Hardware Installation • VoIP Systems
    FRENCH AS SECOND
    LANGUAGE • Disaster Recovery Planning • Data Recovery
    Centre Yves Theriault, MONTREAL
    - QUEBEC - CANADA
    November 1995 EXPERIENCE

    COMPUTER TECHNICAL SERVICE


    Computer Technician
    Biolarvas Marinas | Buchuaco, Falcon - Venezuela | March 2014 - November 2023
    Computer Installation And Repair
    Technology • Computer repair and maintenance, installation and configuration of wifi
    Instituto Superior Ramón Castilla, networks, installation and maintenance of surveillance cameras
    LIMA - PERU
    • Collaborated with other IT staff members in order to develop innovative
    August 1992
    solutions that meet business requirements.
    • Implemented backup processes in order to protect sensitive information
    High School Diploma from accidental loss or destruction.
    LICEO NAVAL TENIENTE • Diagnosed hardware failures and replaced defective components as
    MANUEL CLAVERO, required.
    VENTANILLA - CALLAO - LIMA
    • Configured user accounts including access privileges according to
    -PERU
    July 1992 established security policies.
    • Performed troubleshooting for networks using diagnostic tools to
    identify and resolve problems.
    • Updated antivirus programs regularly to ensure protection from
    malicious threats.
    • Assisted customers with computer problems over the phone or via email.
    • Monitored system performance to ensure optimal efficiency levels were
    maintained.
    • Diagnosed and resolved technical hardware and software issues in a
    timely manner.
    • Researched new technologies to enhance existing systems' capabilities
    and performance levels.
    • Evaluated existing IT infrastructure against industry standards in order
    to identify areas of improvement.
    • Ensured proper installation of new hardware components such as
    printers, scanners, modems and other peripherals.
    • Provided training on how to properly use computers and software
    applications when requested by clients.

    COMPUTER TECHNICAL SERVICES SPECIALIST


    Sonotest | PUNTO FIJO , FALCON - VENEZUELA | June 2012 - August 2016

    • Monitored system performance to ensure optimal efficiency levels were


    maintained.
    • Implemented backup processes in order to protect sensitive information
    from accidental loss or destruction.
    • Performed system backups on a regular basis to ensure data integrity.
    • Diagnosed and resolved technical hardware and software issues in a
    timely manner.
    • Responded quickly to service requests related to system outages or other
    IT-related incidents.
    • Updated antivirus programs regularly to ensure protection from
    malicious threats.
    • Developed and implemented preventive maintenance plans for computer
    systems.
    • Resolved complex technical problems through research and
    experimentation.
    • Ensured proper installation of new hardware components such as
    printers, scanners, modems and other peripherals.
    • Configured user accounts including access privileges according to
    established security policies.
    • Evaluated existing IT infrastructure against industry standards in order
    to identify areas of improvement.
    • Provided technical support to users in resolving hardware, software, and
    network issues.
    • Diagnosed hardware failures and replaced defective components as
    required.
    • Identified opportunities for improving customer experience through
    technology initiatives.
    • Assisted customers with computer problems over the phone or via email.
    • Utilized knowledge of applications, programming and systems
    functionality to assist employees with technical needs.
    • Implemented robust disaster recovery and business continuity plans to
    mitigate risk.
    • Collaborated with employees to evaluate new software performance and
    reach technical requirements.
    • Oversaw the migration of legacy systems to modern platforms,
    minimizing downtime and data loss.
    • Removed malfunctioning components and replaced with new or
    refurbished parts.
    • Kept supplies and tools organized, clean and at optimal levels to achieve
    service demands.
    OPERATOR
    Beco Industries | Montreal, Quebec | April 1995 - October 1997

    • Assisted in the setup of production lines according to customer


    specifications.
    • Maintained cleanliness of work area and equipment in accordance with
    safety regulations.
    • Managed multiple tasks simultaneously while maintaining attention to
    detail.
    • Monitored and adjusted machine operations as needed for quality
    assurance.
    • Performed routine maintenance on equipment to ensure optimal
    performance.
    • Inspected finished products to verify conformity to quality standards.
    • Observed and troubleshot equipment and machines to detect
    malfunctions and notify appropriate personnel of needed repairs.
    • Learned and followed safety and emergency procedures.
    • Collaborated with coworkers to perform projects quickly and meet
    business goals.

    LANGUAGES

    Spanish: English:

    Native/ Bilingual Professional

    French:

    Professional

    REFERENCES

    References available upon request.

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