Nemo Firmware Manager

USER GUIDE
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 Do not operate Nemo Firmware Manager without reading the User Guide, including its
warnings, for the devices used by Nemo Firmware Manager.

Always stop using Nemo Firmware Manager and switch off the Nemo Firmware
Manager device(s) when it is forbidden to use radio equipment or when it may cause
interference or danger.

Never use Nemo Firmware Manager in an aircraft. The use of mobiles in an aircraft
may be dangerous.

Do not use the Nemo Firmware Manager device(s) in a hospital. It may interfere with
nearby electronic devices.

Observe restrictions on the use of radio equipment in gas stations, fuel depots,
chemical plants, or sites where blasting operations are in progress.

When using the Nemo Firmware Manager devices, the battery operation time is
reduced from normal use. The best operation times will be achieved when the
batteries are regularly charged and discharged as instructed in the device user
manual. See also other instructions and hints from the device user manual regarding
the battery use.

Note that the local laws and/or regulations may set limitations, restrictions or other
obligations on the use of the Nemo Firmware Manager and/or the test
devices. Observe the laws and regulations of the country (as well as of any other
relevant jurisdiction) where the Nemo Firmware Manager and/or test device is
used. Keysight Technologies Inc. assumes no responsibility or liability arising from
the failure to comply with the local laws and/or regulations.

Is the software of your product up-to-date?

Keysight will periodically release software updates to fix known defects and incorporate product
enhancements. To search for software updates for your product, go to the Keysight Software
Manager website at:
www.keysight.com/find/softwaremanager

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 Nemo Firmware Manager User Guide

Table of Contents

1 Introduction ..................................................................................................................................................5
Quick guide .....................................................................................................................5
2 Nemo Firmware Manager Prerequisites ............................................................................................6
3 Nemo Firmware Manager Setup ...........................................................................................................7
Installing Nemo Firmware Manager................................................................................7
4 Updating Firmware with Nemo Firmware Manager ......................................................................8
Updating the firmware of one mobile device..................................................................8
Updating the firmware of multiple devices...................................................................12
Updating the firmware with Magisk Manager ..............................................................16
Samsung device drivers ................................................................................................22
5 Start Device Application ....................................................................................................................... 24
6 Nemo Firmware Manager User Interface ....................................................................................... 26
Nemo Firmware Manager settings ...............................................................................27
7 Warning Messages.................................................................................................................................. 28
Device is in invalid mode – Invalid flash driver detected, install driver ........................28
Uninstall all supported drivers on exit ..........................................................................28
Device is in invalid mode, reboot required ...................................................................30
Waiting for ADB authorization ......................................................................................31
IMEI read failed .............................................................................................................32
No license to update firmware......................................................................................33
8 Customer Support ................................................................................................................................... 34
Nemo Support Portal ....................................................................................................34
Phone and email support ..............................................................................................34
Locations for Keysight Technologies ............................................................................34

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 Nemo Firmware Manager User Guide

1 Introduction
Welcome to the User Guide for Nemo Firmware Manager. The purpose of this user guide is to
provide you with the basic steps for getting started with Nemo Firmware Manager and where
you can go to get additional help information.

Quick guide
This quick guide will explain briefly how to update or maintain firmware with Nemo Firmware
Manager.

1. Open the Nemo Firmware Manager application by double-clicking the icon.

2. Connect the mobile device(s) to your PC with a USB cable.
3. Check that the ADB is enabled in the mobile device(s).
4. After Nemo Firmware Manager has identified the mobile device(s), click Check
firmware.
5. Once the desired firmware version is found, click Update.
6. Wait until the mobile device(s) have been updated and restarted. Do not detach the
device(s) during the update process!
7. Once the update is complete, disconnect the device(s) and close Nemo Firmware
Manager.
8. Samsung test devices require some additional steps after firmware updates.

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2 Nemo Firmware Manager Prerequisites

Note that you are able to use Nemo Firmware Manager only if the device license
option supports it.

Before you can start using Nemo Firmware Manager you must provide Nemo administration
([email protected]) with the following information:
• Device name
• IMEI of the device
• Serial number of the device
• Firmware version of the device
• Country Product (CP) code of the device
• Consumer Software Customization (CSC, region-based) code for the software package
of the device
• Nemo ID and version number of the Nemo firmware in the device

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 Nemo Firmware Manager User Guide

3 Nemo Firmware Manager Setup

This chapter describes the setup process for the Nemo Firmware Manager software.

Installing Nemo Firmware Manager

1. Ensure that you have internet access on your PC.
2. You will receive a web address from which you can download the setup.exe file for
Nemo Firmware Manager.
3. Click Install.
4. Restart the computer when prompted.
5. You are now able to start using Nemo Firmware Manager.

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4 Updating Firmware with Nemo Firmware Manager

This chapter describes the process of updating firmware with Nemo Firmware Manager.

It is recommended to charge the mobile device battery to full/nearly full before

updating firmware to secure a smooth updating process.

Samsung test devices require some additional steps after firmware updates.
Refer to chapter 4.4 for step-by-step instructions.

There are two types of firmware updates available:

• Custom-patch FW can be updated to a phone that has a previously installed matching
stock FW.
• Custom-full FW includes the full firmware package (stock + patch) and it can be
updated to any phone that has a matching or one version newer Android version than
the FW package.

When installing the firmware, check the type of the FW package from the filename. The type is
included in square brackets.

Updating the firmware of one mobile device

1. After the initial start-up questions
a. Disable the Auto update system setting. The location in settings varies
depending on phone model.
b. Go to Settings - About device - Software info and tap the Build number
item several times to enable Developer options.
c. Then, go to Settings - Developer options and select Enable USB
Debugging.

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2. Next, open Nemo Firmware Manager.

3. Connect the mobile device via an USB cable to the computer in which Nemo Firmware
Manager is running.

4. Wait for the device USB driver installation. The installation may take several minutes.

5. A popup for allowing USB debugging appears on the screen of the mobile device.
Select the Always allow from this computer checkbox and tap OK.

Note that the Allow USB debugging popup is displayed only for a short time, after
which it disappears. If the popup disappears before the Always allow from this
computer checkbox is selected, disconnect the USB cable from the mobile device
and reinsert the cable to the mobile device. The popup should reappear.

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If the checkbox is not selected, Nemo Firmware Manager displays the following
message:

If this message is displayed, select the Always allow from this computer checkbox
on the mobile device screen.

6. The device should now be visible in Nemo Firmware Manager. Click Check firmware
to check for an update. If you have downloaded a local copy of the Nemo firmware file
(.nemofw), click the … button to select the file.

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7. The dialog shows a list of compatible firmware updates for the current customization
(CSC version) of the phone. Select the correct firmware and click Update. If you wish
to view a list of all firmware updates, i.e., also for other customizations, select the Show
all customizations option.

8. Nemo Firmware Manager verifies the firmware file and then automatically begins to
update the firmware. Please note that this may take several minutes.

Do not disconnect the device during the updating!

9. Once the firmware has been updated, the mobile device reboots. Do not disconnect the
device during the reboot.

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10. The notification on Nemo Firmware Manager turns green when updating is completed
successfully.

11. Disconnect the mobile device.

12. Close Nemo Firmware Manager.

Updating the firmware of multiple devices

The workflow in updating firmware in multiple devices is quite similar to the workflow for
updating the firmware in one device.

1. After the initial start-up questions

a. Disable the Auto update system setting. The location in settings varies
depending on phone model.
b. Go to Settings - About device - Software info and tap the Build number
item several times to enable Developer options.
c. Then, go to Settings - Developer options and select Enable USB
Debugging.

2. Open Nemo Firmware Manager.

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3. Connect the mobile devices via an USB cable to the computer in which Nemo Firmware
Manager is running.

4. Wait for the device USB driver installation. The installation may take several minutes.

5. A popup for allowing USB debugging appears on the screen of each mobile device.
Select the Always allow from this computer checkbox and tap OK on each mobile
device.

Note that the Allow USB debugging popup is displayed only for a short time, after
which it disappears. If the popup disappears before the Always allow from this
computer checkbox is selected, disconnect the USB cable from the mobile device
and reinsert the cable to the mobile device. The popup should reappear.

If the checkbox is not selected, Nemo Firmware Manager displays the following
message:

If this message is displayed, select the Always allow from this computer checkbox
on the mobile device screen.

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6. The devices should now be visible in Nemo Firmware Manager.

You can view individual device information by tapping on the device name on the left.

7. Click Check firmware for all devices.

It is also possible to check firmware for each device individually by clicking Check
firmware with each device. If you have downloaded a local copy of the Nemo firmware
file (.nemofw), click the … button to select the file.

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8. Once the correct firmware is found, click Update all devices.

It is also possible to update each device individually by clicking Update with each
device.

9. Nemo Firmware Manager verifies the firmware files and then automatically begins to
update the firmware of the devices. Please note that this may take several minutes.
You can still view individual device information by tapping on the device name on the
left.

Do not disconnect the devices during the updating!

10. Once the firmware has been updated, the mobile devices reboot.

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11. The notifications on Nemo Firmware Manager turn green when updating is completed
successfully. The notifications disappear from the view after a short time.

Note that the devices may not be finished at the same time. It is recommended to
wait until all devices have been updated successfully before disconnecting the
devices.

After the devices have rebooted they may appear on the screen again with the
Check firmware option selected. Check whether the Nemo ID of the device matches
the Nemo ID displayed on the right-hand side of the screen. If the IDs are the same,
the device has the latest firmware now installed.

The Update all devices function does not update devices with the selected firmware
already installed.

12. Disconnect the mobile devices.

13. Close Nemo Firmware Manager.

Updating the firmware with Magisk Manager

With some Samsung S20 devices, you need to use the Magisk Manager tool when updating
the firmware.
1. Start the update normally from the NFM tool.

2. The phone installs a custom patch and factory resets.

3. Once the device starts up, go to Settings - About device - Software info and tap the
Build number item several times in order to enable Developer options.

4. Go to Settings - Developer options and select Enable USB Debugging.

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5. Disable the Auto Update functionality on the phone. Once done, click OK on NFM.

6. Open the Magisk Manager app on the phone. Decline any additional setups.

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7. From the top left corner menu, select Modules.

8. Tap the + icon at the bottom of the screen.

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9. Tap the menu item in the top left corner of the Recent page.

10. Tap the Downloads item.

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11. Tap the Magisk-Core item.

The modules need to be installed in this specific order:

1. Magisk-Core
2. NemoFwId
3. NemoAppSysMod

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12. Wait until the installation is finished and tap the Back button to install the other two
modules.

13. Next, repeat steps 7-12 to install the NemoFwId module. In step 11, tap the
NemoFwId28431 item.
14. Finally, repeat steps 7-12 to install the NemoAppSysMod module. In step 11, tap the
NemoAppSysMod item.
15. After you have installed all three modules, click OK in NFM. NFM will reboot the device.

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16. The firmware update is now complete.

Samsung device drivers

When you update the firmware of your Samsung test device with Nemo Firmware Manager,
you must manually uninstall the NFM libusb-win32 driver. Otherwise, the PC will use the wrong
driver and Nemo Outdoor will not correctly detect the test device.

This step is needed only if your test phone has Nemo Active Testing Application
(NATA) installed.

Go to the Settings page. Select NFM libusb-win32 from the Uninstall Driver menu and click
OK.

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Another solution is to install the original Samsung CDC Composite Device driver. This needs
to be done for each USB port to which a Samsung device is connected.

1. Connect the USB data cable from the device to your laptop.
2. Go to Device Manager.
3. Right-click on libusb-win32 devices and select Update Driver.
4. Select Browse My Computer for driver software.
5. Select Let me pick from list of available drivers on computer.
6. Select Samsung Mobile USB CDC Composite Device and click Next.

7. Disconnect and reconnect the USB cable to the device.

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5 Start Device Application

With the Start device app tool, you can run a set of applications from the Nemo Firmware
Manager.

To start an application, click the arrow button next to the Check firmware button.

The Start device app field displays a list of applications supported by the device.

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Select an app and click Start.

A status field appears next to the Start button indicating whether the application was started
successfully and the application is started on the phone.

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6 Nemo Firmware Manager User Interface

This chapter describes the Nemo Firmware Manager user interface.

The ribbon bar in Nemo Firmware Manager displays the options File and Help.

Check firmware for all devices checks the firmware for all connected devices simultaneously.

Update all devices updates all connected devices simultaneously.

Check firmware checks the firmware for the selected device.

Update updates the firmware of the selected device.

Device information is visible on the right side of the display in the following order:
• Device name
• IMEI of the connected device
• Serial number of the connected device
• Android version of the connected device
• Build number of the connected device
• Baseband version of the connected device
• Consumer Software Customization (CSC, region-based) code for the software package
of the device
• Country Product (CP) code of the device
• Nemo ID/version displays the ID and version number of the Nemo firmware in the
device

Copy device data to clipboard copies the device information shown on screen to the clipboard
for easy reference/collection.

Warning messages are displayed at the bottom left of the user interface display window.

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Nemo Firmware Manager settings

Nemo Firmware Manager settings are located in File | Settings.

In the Settings dialog box you are able to select the download directory either by typing in the
directory or browsing files on the computer.

When the Check firmware updates automatically when device connected option is
selected, Nemo Firmware Manager checks for firmware updates automatically once a mobile
device is connected.

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7 Warning Messages

Device is in invalid mode – Invalid flash driver detected, install driver

The device does not have the correct flash driver. Click Install Driver.

Click Yes.

Uninstall all supported drivers on exit

Confirm if you want to uninstall all supported devices every time you close NFM. This
notification appears only the first time you close NFM.
Note that you need admin rights to install and uninstall drivers.

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You can change this setting (Uninstall Nemo Firmware Manager supported drivers on application close
up) later from NFM Settings.

You can also manually install and uninstall drivers from Settings. Select a driver from the menu and
click Install/Uninstall.

Click the Reload drivers button to browse for supported drivers.

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Device is in invalid mode, reboot required

The mobile device is in the wrong mode.

Ensure that the mobile device USB settings are correct by going to Phone | Keypad and
inserting the following combination to open the USB settings: *#0808#
In USB Settings, select MTP + ADB and tap OK.

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Waiting for ADB authorization

The device USB debugging option is not selected.

You must select the Always allow from this computer checkbox on the mobile device
screen.

If this popup is not displayed on the mobile device screen, disconnect the USB cable from the
mobile device and reinsert the cable. The popup should appear.

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IMEI read failed

The IMEI of the device is required to get the firmware update. IMEI is read automatically from
the device when it is connected to the USB.

If the IMEI read fails, the firmware update is not possible.

To read the IMEI again, reconnect the USB cable. If the IMEI read still fails after USB
reconnect, it is recommended to reboot the device.

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No license to update firmware

Firmware update requires a license bind to the IMEI of the device. If there is no license, the
firmware update is not started, and the following error message is shown.

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8 Customer Support
If you have questions on or beyond this documentation about Nemo tools, please contact our
technical support service through Nemo Support Portal at http://nemo.support.keysight.com,
call us or send us an email at [email protected]. Note that for full support you need
to have the Maintenance Agreement.

Nemo Support Portal

Nemo Support Portal is a web interface for technical support, product-related questions, and
RMA requests. It offers a fast and convenient way to reach our technical support team and
submit repair, warranty repair, and calibration requests. Customers can open a support ticket,
follow the status of existing tickets, and request technical support 24/7/365. Furthermore, the
Nemo Support Portal includes a Knowledge Base for the most frequent and latest topics on
Nemo Products. Submitting a ticket via Nemo Support Portal ensures that our technical
specialists have all the necessary information available to solve your support case, resulting in
faster response times.
Please go to http://nemo.support.keysight.com to access the portal and click Request access
to obtain a password to the system.

Phone and email support

During the warranty period, the phone support related to potential software errors is free of
additional charge. Registered users with a valid Maintenance Agreement are entitled to full
support. For a list of service locations, please visit http://www.keysight.com/find/assist
Nemo Support Portal is the preferred channel for technical support requests, but you can also
send us an email to [email protected]. When emailing, please let us know the
number of your Software Maintenance and Support Agreement.

Locations for Keysight Technologies

Online assistance: http://www.keysight.com/find/assist

Should the Declaration of Conformity be required, please contact a Keysight Sales

Representative, or the closest Keysight Sales Office. Alternately, contact Keysight at:
www.keysight.com..

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 This information is subject to change
without notice.
© Keysight Technologies, Inc. 2017-2023
Published in USA, June, 2023
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NTC00000A-900005