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Support Session Documentation

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26 views3 pages

Support Session Documentation

Uploaded by

linturimwenda
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Support Session Documentation

Date: (11/07/2024)

Time: (04:33pm)

Support Technician: Onesmus Mwenda 22/00029

Client: Christopher Mwatu 23/00989

Type of support offered: installing a software - Blender

Remote support tool used: Anydesk

1. Pre-Installation Steps

➢ -Initial Contact:

Contacted client to schedule a support session.

Provided the AnyDesk remote session ID (1 832 652 820)

➢ Remote Access:

Connected to the client’s computer using AnyDesk.

Verified client’s permission to control the computer.

2. Installation Steps

➢ Downloading Blender:
Opened a web browser.
Navigated to the official Blender website (https://www.blender.org/).
Downloaded the appropriate version of Blender for the client’s operating system.

➢ Running the Installer:


Located the downloaded installer file.
Ran the Blender installer.
Followed the installation prompts:
Accepted the license agreement.
Selected the installation directory.
Completed the installation process.

3. Post-Installation Steps

➢ -Verifying Installation:

- Opened Blender to ensure it was installed correctly.- Confirmed the Blender version and functionality
➢ Client Demonstration:

- Provided a brief overview of Blender’s interface.

- Answered any initial questions the client had about Blender.

4. Closing the Session

- Session Summary:

- Summarized the tasks completed during the session.

- Ensured the client was satisfied with the installation and understood the basics.

- Ending Remote Session:

- Closed the AnyDesk session.

- Advised the client to contact support for any further assistance.

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