EASWARI ENGINEERING COLLEGE

DEPARTMENT OF MECHANICAL ENGINEERING

QUESTION BANK
191MEE802T SUPPLY CHAIN MANAGEMENT

UNIT I INTRODUCTION
Role of Logistics and Supply chain Management: Scope and Importance- Evolution of Supply Chain -
Decision Phases in Supply Chain - Competitive and Supply chain Strategies – Drivers of Supply Chain
Performance and Obstacles.
PART – A

1. What is a supply chain?(R)

A supply chain consists of all parties involved, directly/ indirectly, in fulfilling a customer
request. supply chain includes not only the manufacturer and suppliers, but also transporters,
Warehouses, retailers, and even customers themselves. Within each organization, such as a
manufacturer, the supply chain includes all functions involved in receiving and filling a customer
request.

2. List out the necessities to go for SCM?(R)

➢ Every product reaches to end user.
➢ Maximize customer value.
➢ Organization have paid attention only
3. Classify the supply chain drivers.(U)
➢ Three logistical drivers
Facilities, inventory, and transportation
➢ Three cross-functional drivers
Information, sourcing, and pricing.
4. Interpret any three importance of SCM?(U)
➢ Products to be available at the right location
➢ Right Delivery Time
➢ Right After Sale Support
5. List out the variety of stages in SCM.(U)
➢ Customers
➢ Retailers
➢ Wholesalers/Distributors
➢ Manufacturers
➢ Component/Raw material Suppliers
6. Define offshoring?(R)
Offshoring When sourcing globally, it is likely that at least some of the successful suppliers
will be located in a country other than the buyer’s country.
7. What are the different strategies followed in supply chain?(R)
➢ Suppliers Strategy
➢ Operations Strategy
➢ Logistics Strategy
8. What are the importance of supply chain?(R)
➢ Boost Customer Service
➢ Reduce Operating Costs
➢ Improve Financial Position
9. List out the major movement in the evolution of SCM.(U)
➢ Creation Era
➢ Integration Era
➢ Globalization Era
➢ Specialization Era 1
➢ Specialization Era 2
➢ SCM 2.0
10. What are the Features of Supply chain management?(R)
➢ Management Of Inventory
➢ Processing Customer Requirements
➢ Forecasting Of Demand
➢ Supplier Relationship Management
➢ Managing Logistics And Shipping
➢ Return Management

11. List out the objectives of SCM.(R)

➢ The objective of every supply chain should be to maximize the overall value generated.
➢ Supply chain profitability.
➢ To minimise work in progress.
➢ To reduce transportation cost.

12. Define Boost Customer Service.(R)

Supply chain management helps in providing better service to customers. All production strategies are
framed in accordance with requirements of customers to manufacture right product. It properly anticipates
the demands of customers before initiating the production. Supply managers monitor all operations of
business and ensure that quality products are produced using best combination of resources.

13. What is an Inventory Management?(R)

Maintaining an optimum inventory is a must for uninterrupted operation of every business. It keeps record of
all inventories that is raw materials, spare parts and finished goods. Supply chain managers ensure that the
proper amount of inventory is always maintained within the organisation. They work towards avoiding
situations like under stocking or overstocking. Supply chain managers frame proper strategies for procuring,
producing and maintaining all inventories as per requirements.

14. What is a Supplier Management?(R)

Supply chain management works on strengthening the relationships between business and suppliers. It tracks
and records every interactions or transaction with the suppliers. Proper supply chain enables timely
procurement of all required raw materials from suppliers.
15. What are the Evolution of Supply Chain Management.(R)
Six major movements in the evolution in SCM
o Creation Era
o Integration Era
o Globalization Era
o Specialization Era 1
o Specialization Era 2
o SCM 2.0

Part B (16 – Marks)

1. Discuss the goal/scope of supply chain and explain component of SCM.
Goal/scope(U)
➢ Supply chain profitability and to minimize shortages and keep costs down.
➢ To minimize work in progress.
➢ To reduce transportation cost and to increase distribution channel of the product.
➢ To provide social services by giving them electricity, food, medicine and etc.
Component of SCM:
2. Identify the major drivers of supply chain performance.(R)
➢ Facilities
➢ Inventory
➢ Transportation
➢ Information
➢ Sourcing
➢ Pricing

3. What are some ways that a firm such as Wal-Mart from out sourcing decisions?(R)

4. In what way do supply chain flows affect the success or failure of a firm such as Amazon?(A)
➢ Material Flow
➢ Information Flow
➢ Money Flow
5. Explain the evolution of supply chain Management.(U)

6. Illustrate the impact of decision phases in SCM.(U)

➢ Supply Chain Strategy or design
➢ Supply Chain Planning
➢ Supply Chain Operations
7. How the supply chain strategies will helpful to the competitive strategies.(R)
➢ Order Delivery Lead Time
➢ Responsiveness
➢ Delivery Reliability
➢ Product Variety
➢ Low cost
➢ Rapid Response
➢ Product Differentiation

8. How Amazon Is Changing Supply Chain Management.(R)

➢ online retailer's history
➢ favorite choice for customers
➢ Delivery Options for Customers
➢ Push-Pull Strategy for Supply Chain Success
➢ Classes and Zones
➢ Automation
➢ Drones

9. Explain ‘obstacles & Achieving Strategic Fit’ in supply chains with the help example.(U)
➢ Increasing variety of products.
➢ Decreasing product life cycles.
➢ Increasingly demanding customers.
➢ Fragmentation of supply chain ownership.
➢ Globalization.
➢ Difficulty executing new strategies.

UNIT II SUPPLY CHAIN NETWORK DESIGN

Role of Distribution in Supply Chain – Factors influencing Distribution network design – Design
options for Distribution Network- Distribution Network in Practice-Role of network Design in
Supply Chain – Framework for network Decisions.

PART – A
1. Define Distribution.(R)
Distribution refers to the steps taken to move and store a product from the supplier stage to a
customer stage in the supply chain. Distribution occurs between every pair of stages in the
supply chain.
2. Define Drop shipping?(R)
Product is shipped directly from the manufacturer to the end customer, bypassing the retailer
referred to as drop-shipping
3.List the Elements /service factor of customer ?(U)
➢ Response time
➢ Product variety
➢ Product availability
➢ Customer experience
➢ Time to market
➢ Order visibility
➢ Returnability

4.List the six distinct distribution network designs.(U)

1. Manufacturer storage with direct shipping
2. Manufacturer storage with direct shipping and in-transit merge
3. Distributor storage with carrier delivery
4. Distributor storage with last-mile delivery
5. Manufacturer/distributor storage with customer pickup
6. Retail storage with customer pickup.

5. What type of networks is best suited to highly differentiated products?(R)

The networks that are best suited to highly differentiated products are the manufacturer storage
with direct shipping and the manufacturer storage with in-transit merge. Both approaches have
the ability to aggregate inventories and postpone product customization, which would help
support a wider variety of products.

6.List the cost factor of distribution network.(U)

➢ Inventory
➢ Transportation
➢ Facilities and handling
➢ Information

7.What is cross docking?(R)

Cross-docking is a practice in logistics of unloading materials from an incoming semi-trailer
truck or railroad car and loading these materials directly into outbound trucks, trailers, or rail
cars, with little or no storage in between .It is a logistics procedure where products from a
supplier or manufacturing plant are distributed directly to a customer or retail chain with
marginal to no handling or storage time.

8. What is aggregate planning?(R)

Aggregate planning is a marketing activity that does an aggregate plan for the production
process, in advance of 6 to 18 months, to give an idea to management as to what quantity of
materials and other resources are to be procured and when, so that the total cost of operations of
the organization is kept to the minimum.
 It is crucial within a manufacturing operation that is seeking to improve production planning
within the production process.It refers to the determination of production, inventory, capacity
and labor usage levels in the medium term.

9. What do you mean by network design in supply chain?(R)

Supply chain network design (SCND) is the process concerned with determining logistics
infrastructure over an extended planning horizon to provide the most effective strategic solution
in terms of cost and/or service.

10. What do you mean by Distribution Management?(R)

Distribution management refers to the process of overseeing the movement of goods from
supplier or manufacturer to point of sale. It is an overarching term that refers to numerous
activities and processes such as packaging, inventory, warehousing, supply chain, and logistics.

11. List out the elements of customer service influenced by network structure.(R)
➢ Response time
➢ Product variety
➢ Product availability
➢ Customer experience
➢ Time to market
➢ Order visibility
➢ Returnability

12. Define Returnability.(R)

Returnability is the ease with which a customer can return unsatisfactory merchandise and the ability of the
network to handle such returns.

13. List out the phases of frame work for network design in SCM.(R)
Phase I: Define a supply Chain strategy/Design
Phase II: Define the Regional Facility Configuration
Phase III: Select a Set of Desirable Potential Sites
Phase IV: Location Choices
14. What are the Benefits of Supply Network Design? (U)
Supply chain network design or SCM network design helps enterprises simulate and visualize their supply
chains to optimize them. Optimization of supply chains reduces overall costs and enhances service, speed-to-
market, and flexibility and risk mitigation.
15. What is network design?(R)
Network design refers to the planning of the implementation of a computer network infrastructure. Network
design is generally performed by network designers, engineers, IT administrators and other related staff. It is
done before the implementation of a network infrastructure.

Part B (16 – Marks)

1.Write down the steps involved in distribution network practice.(R)
➢ The ownership structure
➢ Adaptable distribution networks.
➢ Product price, commoditization, and criticality
➢ Integrate the Internet with the existing physical network.

2. Discuss and Evaluate the Role & Factors Influencing network design decisions.(A)
Role:
➢ The supply chain network is visualized.
➢ structure and converts it into specific locations and their capability, capacity, and demand
allocation.
Factors:
➢ Response time
➢ Product variety
➢ Product availability
➢ Customer experience
➢ Time to market
➢ Order visibility
3. A specialty chemical company is considering expanding its operations into Brazil, when five
companies dominate the consumption of speciality chemicals. What sort of distribution network
should this Company utilize?(A)
➢ If the expansion into Brazil is merely a sales operation, then distributor storage with last mile
delivery is the best network design. If the expanded operations include manufacturing
capabilities, then manufacturer storage with direct shipping is a strong possibility.Given the
nature of the product, package carrier delivery is not an option and retail storage with customer
pickup is out of the question since this is a B2Bscenario.

➢ In-transit merge would be an option only if the manufacturer established a network of plants in
Brazil, perhaps focused factories relatively close to each customer. The chemical company has
only five customers to serve; it would not require too large the stable demands and information
sharing that is possible in a B2B scenario.

4. What types of distribution networks are typically best suited for commodity items? (R)
Commodity items are available from many sources and customers expect them to be delivered
quickly ;if a supply chain cannot be responsive, the customers will move on to the next source. A
distribution network designed for retail storage with customer pickup achieves quick responsefor
high demand, low variety products. Other commodity products can be effectively distributedusing
 distributor storage with last-mile delivery, which is also suited for high demand, quick response
products.

5. Examine in detail about Distribution Network Design.(A)

➢ Manufacturer storage with direct shipping
➢ Manufacturer storage with direct shipping and in-transit merge
➢ Distributor storage with carrier delivery
➢ Distributor storage with last-mile delivery
➢ Manufacturer/distributor storage with customer pickup
➢ Retail storage with customer pickup.

6. Case study: analyze features and do the efficient effective analysis for the listed company.(A)

7.Explain the role & framework of network design in network decision.(U)

Location Intelligence plays a critical role in supply chain network design.
➢ Facility role
➢ Facility location,Capacity allocation & Market & supply allocation.

UNIT III LOGISTICS IN SUPPLY CHAIN

Role of transportation in supply chain – factors affecting transportations decision – Design

option for transportation network – Tailored transportation – Routing and scheduling in
transportation.
PART – A
1. Define transportation? (R)
Transportation is the movement of goods, animals and people from one place to another by road,
air, land or water. The transport industry is a huge one, a massive employer of labour from
drivers, to flight attendants, pilots, ticket officers and those working behind the scene amongst
many others.
2. Define TMS? (R)
A transportation management system (TMS).It is a subset of supply chain management that deals
with the planning, execution and optimization of the physical movements of goods. In simpler
terms, it's a logistics platform that enables users to manage and optimize the daily operations of
their transportation fleets.
3. What are the modes of Transportation?
Supply chains use a combination of the following modes of transportation:
➢ Air
 ➢ Package carriers
➢ Truck
➢ Rail
➢ Water
➢ Pipeline & Intermodal
4. Define Intermodal transportation? (R)
Intermodal transportation is the use of more than one mode of transport to move a shipment to its
destination. A variety of intermodal combinations are possible, with the most common being
truck/rail. Intermodal traffic has grown considerably with the increased use of containers for
shipping and the rise of global trade. Containers are easy to transfer from one mode to another,
and their use facilitates intermodal transportation.

5. Define milk run? (R)

A milk run is a route on which a truck either delivers product from a single supplier to multiple
retailers or goes from multiple suppliers to a single buyer location.
6. What are the design options in transportation network? (R)
➢ Direct shipping network
➢ Direct shipping with milk runs
➢ All shipments via central DC
➢ Shipping via DC using milk runs
➢ Tailored network

7. Define the Tailored transportation? (R)

Tailored transportation is the use of different transportation networks and modes based on
customer and product characteristics. Most firms sell a variety of products and serve many
different customer segments. Products vary in size and value, and customers vary in the quantity
purchased, responsiveness required, uncertainty of the orders, and distance.

8. What are the Factors affecting the transportation decision? (R)

1. Carrier (party that moves or transports the product)
➢ Vehicle related cost
➢ Fixed operating cost
➢ Trip-related cost
2. Shipper (party that requires the movement of the product between two points in the
supply chain)
➢ Transportation cost
➢ Inventory cost
➢ Facility cost

9. What are Factors affecting tailoring? (R)

➢ Customer distance and density
➢ Customer size
➢ Product demand and value
10. Write the Similarities Between Full Truckload and LTL.(A)
➢ Full truckload and LTL are two different modes with different nuances, but they do have
several characteristics in common.
➢ Both move freight primarily over the road, though some LTL carriers will utilize
intermodal rail shipping.
➢ Both utilize class 8 tractors (semi-trucks).
➢ Both require professional drivers with a commercial driver’s license (CDL).
➢ Both modes primarily ship palletized freight.

11. Discuss the features of Rail transportation.(U)

Rail transport uses freight trains for the delivery of merchandise. Freight trains are usually powered by
diesel, electricity and steam. Rail is suited for bulk shipment of products like fertilizer, cement, food grains
and coal etc. from the production plant to the warehouses.

12. Write the features of water Transportation.(U)

Water transport uses ships and large commercial vessels that carry billions of tons of cargo. Water transport
is used primarily for the movement of large bulk commodity shipments and it is the cheapest mode for
carrying such load.

13. Define Routing in Transporation.(R)

Routing is the process of scheduling the time and direction for traffic in public networks. On the same note,
rerouting is the act of changing the route through a tunnel or in similar circumstances, such as roadblocks or
changes on the road ahead.

14. Define Scheduling in Transportation.(R)

scheduling is the process of planning specific days and times to move a product or service through a
logistics workflow or pipeline. This can include everything from scheduling certain parts to arrive for
production or dropping your packaged product off at your customer's door at a scheduled time.

15. List out the Roles of Transportation in SCM.

➢ Reduce Costs.
➢ Enhanced Customer Service.
➢ Segmenting Shipments Based on Priority.
➢ Using a Transportation Management System.
➢ Various Modes of Transportation. ...
➢ Transportation to Dissolve Geographical Limitations. ...
➢ Helping Better the Economy.
 Part B(16 – Marks)
1. Discuss the role/purpose of transportation in SCM?(A)

2. Discuss the importance of transportation in supply chain.(R)

➢ mobility to capital and labour
➢ reducing geographical distance
➢ affordable rates,
➢ narrows the gap between producers and consumers
➢ to fulfil the economic utility of time and pace

3. Discuss about the Factors to Consider while choosing the most Suitable Mode of Transport
decision.(U)

1. Cost of Service
2. Speed of Transport
3. Flexibility
4. Regularity of Service
5. Safety
6. Nature of Commodity

4. Illustrate the various routing and scheduling in transportation.(U)

1. Freight routing
Routing of shipments
 Service routing
Dispatching of repair technicians
Passenger routing
transportation of elderly
5. Describe the various forms of tailored transportation in supply chains. (R)
➢ Customer Density and Distance
➢ Size of Customer
➢ Product Demand and Value
6.Compare Full truckload (FTL/TL) or less than truckload (LTL)

FTL LTL
Full freight relatively small freight
Transferred single and same product transferred multiple times
20,000 pounds or more. 100 to 5,000 pounds.

shipping over 12 pallets at one time. shipments ranging from 1 to 6 pallets (or less than
12 linear feet).
shipping 12 pallets or less.
product is extremely fragile or delicate. product is sturdy enough (or properly packaged for)
increased handling.
require firm pick-up and delivery appointments. have a little bit of flexibility with shipping and
delivery timing.
Delivery date is extremely time-sensitive. want to save money.
Not share the space with another company share the remaining space with another company
Large scale business ideal for small to medium sized businesses
pick up and deliver on the same truck leading to a Take more time for delivery
quicker delivery time.
less risk of damaged or missing items when increasing the risk of damaged or missing items.
shipping FTL
not necessarily fill the entire truck necessarily fill the entire truck

UNIT IV SOURCING AND COORDINATION IN SUPPLY CHAIN

Role of sourcing supply chain supplier selection assessment and contracts- Design collaboration - sourcing
planning and analysis - supply chain co-ordination - Bull whip effect – Effect of lack of co-ordination in supply
chain and obstacles – Building strategic partnerships and trust within a supply chain.

PART - A
1. What is Bullwhip effect? (R)
Bullwhip effect is a distribution channel phenomenon in which forecasts yield supply chain
Inefficiencies. It refers to increasing swings in inventory in response to shifts in customer
demand as one move further up the supply chain. It ultimately causes the upstream

manufacturers to have increased uncertainty which results inlower forecast accuracies

leading to higher inventories.
2.Define inhouse/outsourcing? (R)
Outsourcing is a business practice in which a company hires a third-party to perform tasks,
handle operations or provide services for the company.
3.What is purchasing and sourcing? (R)
Purchasing, also called procurement, is the process by which companies acquire raw materials,
components, products, services, or other resources from suppliers to execute their operations.
Sourcing is the entire set of business processes required to purchase goods and services.
4. Define COGS? (R)
Cost of goods sold (COGS) represents well over 50 percent of sales for most major
manufacturers. Within COGS, purchased parts are now a much higher fraction than they were
several decades ago.
5. How Do Third Parties Increase the Supply Chain Surplus? (U)
1. Capacity aggregation
2.Inventory aggregation
3.Transportation aggregation by transportation intermediaries.
4.Transportation aggregation by storage intermediaries
5.Warehousing aggregation.
6.Procurement aggregation
7.Information aggregation
8.Receivables aggregation.
9.Relationship aggregation.
10.Lower costs and higher quality.
6. List the Four Basic Stages of Supplier Selection (U)

➢ First Stage: Evaluating Offers

➢ Second Stage: Operational Capacity Analysis

➢ Third Stage: Technical Capability Determination

➢ Fourth Stage: Financial Analysis

 7.Draw the sourcing cycle.(U)

8. List the contracts and SCM performance (U)

1. Buyback Contracts
2.Revenue-Sharing Contracts
3.Quantity Flexibility Contracts

9.How the product is categorized? (A)

10. What is Supply Chain Coordination. (R)

1. The concept of working together with the aim of improving supply chain performance by
aligning the plans and the objectives of individual enterprises.
2. Supply chain coordination aims at improving supply chain performance by aligning the plans
and the objectives of individual enterprises.

11. List out the roles of IT in supply chain management.(U)

i) IT integrates various operations carried out by different companies in the supply chain.
ii) It speeds up the business processes and prevents bottlenecks.
iii) Companies are closer to achieving on-time procurement, shorter inventory, and better efficiency,
especially in manufacturing.

12.What do you mean by internal supply chain management?(R)

Internal supply chain refers to the chain of activities within a company that concludes with providing a
product to the customer. This process involves multiple functions within companies such as sales,
production, and distribution.

13. What do you mean by supplier relationship management?(R)

Supplier relationship management (SRM) is the systematic approach to evaluating vendors that supply
 goods, materials and services to an organization, determining each supplier's contribution to success and
developing strategies to improve their performance.

14. List out the future trends in supply chain management?(U)

➢ Artificial Intelligence and Automation.
➢ Increased Focus on Sustainability
➢ Customization.
➢ The Internet of Things
➢ Digitization.
➢ Strengthened Relationships.
➢ Risk Management and Resiliency
➢ Increased Visibility.

15. Define E- Business.(R)

E-Business (electronic business) is any process that a business organization conducts over a
computer-mediated network. Business organizations include any for-profit, governmental, or
nonprofit entity. Their processes include production-, customer-, and internal- or management-
focused business processes.

Part B (16 – Marks)

1. Write a brief note on the Coordination in a supply chain.? (R)
➢ Manufacturing cost
➢ Inventory cost
➢ Transportation cost
➢ Replenishment Lead time.

2. How to Build the Strategic Partnerships and Trust in a Supply Chain? (A)
➢ Alignment of incentives and goals.
➢ Actions to achieve coordination are easier to implement.
➢ Supply chain productivity improves by reducing duplication or allocation of effort to
appropriate stage.
➢ Greater information sharing results.
3. Explain in details about the Role of sourcing supply chain supplier . (A)
➢ Identifying the right source can result in an activity performed at higher quality and lower
cost.
 ➢ Better economies of scale can be achieved if orders within a firm are aggregated.
➢ More efficient procurement transactions can significantly reduce the overall cost of
purchasing. This is most important for items for which a large number of low-value
transactions occur.
➢ Design collaboration can result in products that are easier to manufacture and distribute,
resulting in lower overall costs. This factor is most important for components that
contribute a significant amount to product cost and value.
➢ Good procurement processes can facilitate coordination with the supplier and improve
forecasting and planning. Better coordination lowers inventories and improves the
matching of supply and demand.
➢ Appropriate sharing of risk and benefits can result in higher profits for both the supplier
and the buyer.
➢ Firms can achieve a lower purchase price by increasing competition through the use of
auctions
4..Discuss about design collaboration. (R)
Level 1: Transaction integration.
Level 2: Supply chain management information sharing
Level 3: Strategic collaboration
5. When the lack of co-ordination happen in supply chain with obstacles. (A)
➢ Incentive obstacles
➢ Information processing obstacles
➢ Pricing obstacles
➢ Behavioral obstacles
6. Procurement vs. Sourcing: What’s the Difference? (R)
Procurement is the full process of sourcing and then using suppliers to gather all the materials
you need for your products, services, and indirect costs. It involves placing orders with each
supplier, receiving the goods, and paying for them. Procurement is an end-to-end process that
covers everything from planning purchases to negotiating pricing, making the purchases, to
handling inventory control and storage.
Sourcing
Sourcing is the stage that comes before any purchases are made and can be considered a
subsection of the procurement department. Before you can procure materials from your
suppliers, you must first find and vet those suppliers. When you have an effective strategic
sourcing process in place, you’ll find reliable, affordable, and quality suppliers to supply the
goods you need. Good work here makes the procurement process more streamlined and efficient.
 UNIT V SUPPLY CHAIN AND INFORMATION TECHNOLOGY
The role IT in supply chain- The supply chain IT frame work Customer Relationship Management –
Internal supply chain management – supplier relationship management – future of IT in supply chain – E-
Business in supply chain.
PART - A
1. List the classification macro supply chain processes.(U)
➢ Customer relationship management (CRM).
➢ Internal supply chain management (ISCM).
➢ Supplier relationship management (SRM).

2. Define SRM? (R)

Processes that focus on upstream interactions between the enterprise and its suppliers

3.Define CRM? (R)

Processes that focus on downstream interactions between the enterprise and its customers.

4.Define ISCM? (R)

Processes that focus on internal operations within the enterprise. Note that the software industry
commonly calls this “supply chain management” (without the word “internal”), even though the
focus is entirely within the enterprise.

5. What are the important trends will impact IT in the supply chain: (R)
1. The growth in software as a service (SaaS)
2. Increased availability of real-time data
3. Increased use of mobile technology

6.Define SaaS? (R)

Software-as-a-Service (SaaS) is a software licensing model, which allows access to software a
subscription basis using external servers. SaaS allows each user to access programs via the
internet

7.Define E-Commerce? (R)

The activities that relate to the buying and selling of goods and services over the Internet. E-
commerce operates in all four of the following major market segments:
➢ Business to business
➢ Business to consumer
➢ Consumer to consumer
➢ Consumer to business
8.What is ESCM? (R)
This is in contrast to our definition of extended SCM (ESCM), which encompasses the entire
supply chain and includes all three macro processes (CRM, SCM, and SRM)
9.What is meant by M-Commerce? (R)
Mobile commerce, also known as m-commerce or mcommerce, is the use of wireless handheld
devices like cellphones and tablets to conduct commercial transactions online, including the
purchase and sale of products, online banking, and paying bills.

10.Define TMF,ERP? (R)

TMF: transaction management foundation
All operation and analytics related to the macro processes rest TMF.Used to integrate
CRM,ISCM,SRM
ERP:
Enterprise resource planning (ERP) is the integrated management of main business processes,
often in real time and mediated by software and technology. An ERP System automates and
integrates and digitizes your business processes. An ERP System automates and integrates and
digitizes our business processes.

11. What do you mean by contracts in supply chain management?)(R)

Supply Chain Contracts are agreements that are deliberated and signed by the companies and the
seller/producer/manufacturer which specify and hold either party responsible for their responsibilities on
specifications which include and are not limited.

12. What do you mean by Assessment in SCM?(R)

Assessment is a comprehensive tool kit that assesses the capability and performance at all levels
of a health supply chain or can focus on a specific level or site within the system.

13. What do you mean by Supplier selection in SCM?(R)

Supplier selection is the process by which firms identify, evaluate, and contract with suppliers.
The supplier selection process deploys an enormous amount of a firm's financial resources and
plays crucial role for the success of any organization.

14. What are the three main components for choosing a supplier?(R)
When it comes to choosing suppliers, procurement departments rely on a number of qualitative, quantitative,
subjective and objective criteria. Since 1991, Weber & Al. have identified three main criteria: price, delivery
and quality.

15. How do you evaluate and select suppliers?(R)

Evaluation is done on the following factors
1) Competency. First, look at how competent the supplier is. ...
2) Capacity. The supplier needs to have enough capacity to handle your company's requirements. ...
3) Commitment. Your supplier needs to provide evidence that they are committed to high quality standards. ...

PART – B (16 Marks

1. Discuss the role of Information Technology in the Supply Chain? (A)
 ➢ Information Technology consists of the tools used to gain awareness of
information,analyze the information and execute on it .
➢ To increase the performance of the supply chain
➢ To work together with goal
➢ To enhance profitability
➢ IT is comparatively less capital intensive.
➢ It is environmental friendly and clean.

2. Explain the Macro Processes in a Supply Chain.(A)

3. Explain Customer Relationship management.(A)

➢ Marketing.
➢ Sell.
➢ Order management
➢ Call/service center.
4. Discuss about internal supply chain management.(A)
➢ Strategic planning
➢ Demand planning.
➢ Supply planning
➢ Fulfillment.
➢ Field service.
5. Illustrate the concept of supplier relationship management(SRM) in detail.(U)
➢ Design collaboration
➢ Source.
➢ Negotiate.
➢ Buy.
➢ Supply collaboration.

6. Discuss about SaaS.(A)

Software as a service (SaaS) allows users to connect to and use cloud-based apps over the
Internet. Common examples are email, calendaring and office tools (such as Microsoft Office
365).
7. Discuss in
details about future of it in the supply chain .(A)
➢ software as a service (SaaS)
➢ Increased availability of real-time data
➢ Increased use of mobile technology

8. Explain in detail about the impactof E-Businees in supply chain management.(A)

The Role of E-Business is the execution of business transactions via the internet:
➢ Providing product information.
➢ Placing orders with Suppliers.
➢ Allowing customers to place orders.
➢ Allowing customers to track orders.
➢ Filling and delivering orders to customers.
➢ Receiving payment from Customers.