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Retail - COG AI

The document discusses how Rakuten SixthSense's Cog AIOps platform can help retailers by identifying system issues before they impact operations, ensuring continuity and revenue. It also explains how the platform can uncover customer journey failure points, break down data silos for strategic insights, and enhance cybersecurity.

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hi2mabalaji
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37 views4 pages

Retail - COG AI

The document discusses how Rakuten SixthSense's Cog AIOps platform can help retailers by identifying system issues before they impact operations, ensuring continuity and revenue. It also explains how the platform can uncover customer journey failure points, break down data silos for strategic insights, and enhance cybersecurity.

Uploaded by

hi2mabalaji
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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USE CASE

Retail & E-commerce


Rakuten SixthSense Cognitive AI Engine 2

System Outages Cut ​

Retail Profits ​
Retail sector faced $200,000/minute losses from
system failures, stressing uninterrupted operations'
critical importance. Technical disruptions risk
operational continuity and revenue streams.​

Cog AIOps platform preemptively safeguards


operations using predictive analytics and real-time
monitoring, identifying issues before they impact, thus
ensuring operational continuity and safeguarding
revenue. ​

Uncovering User
Journey Failure Points
In the retail industry, understanding the impact of IT
issues—from infrastructure problems to page drops—
is crucial for maintaining customer transactions and
revenue, both of which are essential for operational
efficiency and profitability. Studies show that over 50%
of customers will switch to a competitor after just one
unsatisfactory experience, highlighting the need to
promptly address IT issues to preserve customer
loyalty and sustain revenue 

Cog AIOps revolutionizes retail, it correlates data from


monitoring tools with successful or failed customer
purchases (both in-store and online) to demonstrate
how IT problems affect transactions and revenue.
Rakuten SixthSense Cognitive AI Engine 3

Breaking Down Data


Silos for Strategic
Retail Insights​
In the retail sector, fragmented data can lead to
missed opportunities, costing businesses significantly
in potential revenue. Studies show that only 42% of
retailers are connecting their various data silos,
potentially hampering sales conversions.  

By merging data from various sources, Cog AIOps


platform provides a unified view that drives strategic
decisions, utilizing advanced analytics to enhance
operational efficiency and sales. ​

Enhancing
Cybersecurity in Retail’s
Digital Landscape
In the expanding digital retail landscape, the surge in
cybersecurity threats is undeniable. With machine
learning aiding event correlation, security systems
strengthen threat detection and response, ensuring a
secure digital retail space.

Cog AIOps employs machine learning for event


correlation, enhancing cybersecurity by improving
detection and response times, ensuring the digital
retail environment remains secure, trusted and
safeguards customer data and trust. ​
Rakuten SixthSense Cognitive AI Engine 4

About Rakuten
Rakuten SixthSense is the B2B technology products arm of Japanese conglomerate Rakuten Group- the world’s third
largest e-commerce platform with 1 billion+ users and 76 global businesses across 25 countries. We delve into the
heart of modern distributed applications, unravelling complexities in real-time through unified full-stack
observability and Cognitive AI. With a dedicated team committed to empowering businesses with technology, we
continue to enhance our pioneering software value propositions with more modules.

Legacy Innovators

We harness expertise from Rakuten’s vast business ecosystem and history of delivering high-impact innovation for
over 26 years

Purpose-First

Guided by Rakuten’s global vision, our approach is purpose-first not profit-first

Joint Success Planning

Your goals are our goals. We extensively collaborate with customers to set up holistic and mutually developed
milestones

Schedule a demo

Want to know more?

Mail: [email protected]

Website: sixthsense.rakuten.com

© 2023 Rakuten, Inc. All rights reserved.

Rakuten SixthSense provides solutions to help businesses improve


their applications. While we strive to provide accurate data, we do not
guarantee specific outcomes, and users are responsible for
interpreting and applying the data. We are not liable for any losses or
damages resulting from the use of our solutions. By using our services,
you agree to hold us harmless from any claims or liabilities

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