NO.

1 Cloud Kicks has identified that users are getting anxious over a multiple-step
custom Screen Flow with no way of visualizing its completeness. What should be done to
improve the user experience?

A. Replace multiple-step Screen Flow with a static vertical form.

B. Set up a Salesforce Path with Guidance for Success.

C. Configure cascading accordions to condense the experience.

D. Create a Progress Indicator component that displays the flow's stages.

Answer: D

Explanation: The best way to improve the user experience of a multiple-step custom Screen
Flow is to create a Progress Indicator component that displays the flow's stages. A Progress
Indicator component provides a visual indication of the progress of a particular process,
showing the number of steps, the current step, and the prior steps completed. This helps to
reduce the user's anxiety and uncertainty by letting them know where they are in the flow and
how much is left to complete. A Progress Indicator component can be created using the
lightning:progressIndicator or lightning-progress-indicator tags in Aura or
Lightning Web Components, respectively. The component can be customized to match the
branding and styling of Cloud Kicks, and can be integrated with the Screen Flow using attributes
and events.

References:

● lightning:progressIndicator - documentation - Salesforce Lightning Component

Library
● lightning-progress-indicator - documentation - Salesforce Lightning
Component Library
● How to Add a Progress Bar to a Screen Flow

NO.2 The Service team at Cloud Kicks has complained about having too many list views
available, making it hard to find the relevant ones. In which way could their experience be
most effectively improved?

A. Remove low list view from public view.

B. Update Sharing Rules so users only see records they need to see.

C. Allow users to manage public list views.

Answer: A
Explanation: When the Service team at Cloud Kicks faces difficulty due to an overload of list
views, the most effective way to improve their experience is by decluttering the list views to
make relevant ones easier to find. This can be achieved by:

● Streamlining the List Views: Removing less frequently used or irrelevant list views
from the public view helps in reducing clutter and focusing on the most pertinent
information. This streamlining process makes navigation more intuitive and efficient for
the service team members.

Options B (Updating Sharing Rules) and C (Allowing users to manage public list views) might
help in managing access to records and customization, but they do not directly address the
issue of having too many list views, which is the primary concern impacting the team's ability to
find relevant information quickly.

References: Salesforce's documentation on managing list views provides strategies for

organizing and customizing list views to improve usability and efficiency. This includes
guidelines on creating, editing, and managing visibility of list views to ensure that users have
access to the most relevant and useful information

NO.3 Cloud Kicks (CK) wants to display contact information, including avatar, name, and
title, for people who are related to a customer on a Record page. However, title space is
available. Which standard component's design should be used given CK's constraints?

A. Table

B. Tree Grid

C. Tiles

D. Interactive Cards

Answer: C

Explanation: Tiles are standard components that display records or objects as a collection of
boxes that contain a photo and additional information. Tiles are suitable for Cloud Kicks (CK) to
display contact information, including avatar, name, and title, for people who are related to a
customer on a Record page, as they provide a compact and visual way to show the relevant
data. Tiles also allow users to interact with the records by clicking or tapping on them. Tiles can
be customized to fit the available space and layout of the Record page.

References:

● Components - Salesforce Lightning Component Library

 ● Tiles - Lightning Design System
● Interactive cards are compact components that can display information such as avatars,
names, and titles in an organized way. Additionally, Interactive Cards are designed to be
responsive and can be used to display information on smaller screens, such as mobile
devices, without taking up too much space. This makes them ideal for CK's use case, as
they can display all of the required information within the limited title space. For more
information, see the Salesforce Lightning Design System documentation
(https://lightningdesignsystem.com/components/cards/#interactive-cards).

NO.4 Cloud Kicks wants its users to know when a new feature is enabled or available
with a short video explaining the new feature. What should be recommended?

A. Lightning Path component

B. Docked prompt using In-App Guidance

C. Custom video component

D. Utility bar with embedded video

Answer: B

Explanation: To let its users know when a new feature is enabled or available with a short
video explaining the new feature, the recommended solution is to use a docked prompt using
In-App Guidance. In-App Guidance is a feature that allows the designer to create prompts and
walkthroughs that guide users through new or complex tasks in Salesforce. A docked prompt is
a type of prompt that appears at the bottom of the screen and can contain text, images, or
videos. A docked prompt can be used to announce a new feature and provide a short video
tutorial on how to use it. The designer can also set the conditions for when and how often the
prompt should appear, and track the user engagement with the prompt.

References:

● In-App Guidance | Salesforce Help

● UX Designer Certification Prep: Designing with In-App Guidance | Trailhead

NO.5 Cloud Kicks (CK) has made a commitment to incorporating human-centered design
and is now collaborating with its Sales team to redesign some of its key sales processes
in Salesforce. Which conceptual approach would describe CK's new design solutions?

A. V2MOM
B. Agile

C. Desirable, Feasible, Viable

Answer: C

Explanation: Cloud Kicks' new design solutions would be described by the conceptual
approach of desirable, feasible, and viable. This approach is based on the human-centered
design (HCD) methodology, which aims to create solutions that meet the needs, preferences,
and expectations of the users or customers, while also being technically possible and
economically sustainable. HCD is a creative problem-solving process that starts with identifying
the user's problems and ends with creating solutions that address them. The desirable, feasible,
and viable framework helps designers evaluate their solutions according to these three criteria:

● Desirable: A solution that people want or need, that solves a real problem for them, and
that provides a meaningful and relevant experience.
● Feasible: A solution that can be created with new or existing technology, that is within
the scope and capabilities of the organization, and that can be tested and validated.
● Viable: A solution that fits the organization's business model, that generates value for
the stakeholders, and that is sustainable in the long term.

By applying this framework, Cloud Kicks can ensure that its new design solutions for its sales
processes in Salesforce are not only user-friendly, but also technically sound and profitable.
This can help Cloud Kicks achieve its business goals, while also delivering more satisfying and
delightful customer experiences.

References:

● Explore Human-Centered Design

● IDEO's Desirability, Viability, Feasibility Framework: A Practical Guide

NO.6 A UX Designer wants to plan and communicate the intended page layouts of a
community portal. Which tool should they use?

A. Journey Mapping

B. Wireframes

C. Personas

D. Process Flows

Answer: B
Explanation: The tool that the UX Designer should use to plan and communicate the intended
page layouts of a community portal is wireframes. Wireframes are low-fidelity sketches or
diagrams that show the basic structure, content, and functionality of a web page or app screen.
Wireframes help the UX Designer to visualize the layout of the portal, arrange the elements
according to their importance and relevance, and communicate the design concept to the
stakeholders and developers. Wireframes are one of the learning objectives for the Salesforce
User Experience Designer certification.

References:

● Wireframes - Lightning Design System

NO.7 A UX Designer is asked to design a new application built on Salesforce. What

should be their first step?

A. Create branding sets for each audience using Experience Builder.

B. Find and review relevant AppExchange packages.

C. Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.

D. Design a series of custom web component for the app.

Answer: C

Explanation: The Salesforce Lightning Design System (SLDS) is a collection of design

guidelines, resources, and tools that help create consistent, beautiful, and accessible user
experiences across the Salesforce platform. Component blueprints are one of the key resources
that the SLDS provides. They are framework-agnostic, accessible HTML and CSS code
snippets that can be used to create UI elements such as buttons, cards, menus, and more. A
UX Designer who is asked to design a new application built on Salesforce should become
familiar with the SLDS component blueprints as their first step, because they can help them to:

● Understand the structure, behavior, and appearance of the standard Salesforce

components and how they can be customized or extended.
● Follow the SLDS design principles and best practices, such as clarity, efficiency,
consistency, and beauty.
● Ensure that the application is responsive, adaptive, and compatible with different devices
and screen sizes.
● Leverage the SLDS design tokens, icons, and utilities to create a coherent and scalable
visual language.
● Reduce the development time and effort by reusing the existing code and avoiding
duplication.
The other options are not the best first steps for a UX Designer who is asked to design a new
application built on Salesforce. Creating branding sets for each audience using Experience
Builder is a later step that involves applying the visual identity and style of the application to
different user segments and channels. Finding and reviewing relevant AppExchange packages
is a research step that can help to identify existing solutions or features that can be integrated or
adapted to the application. Designing a series of custom web components for the app is a
development step that can be done after defining the requirements, wireframes, and prototypes
of the application.

References:

● Lightning Design System

● Lightning Design System Create the World's Best Enterprise App Experiences
● Design System Fundamentals Component Blueprints
● Wireframes - Lightning Design System

NO.8 A UX Designer is creating a site for delivery within Builder for a customer who has
strict requirements to stay focused on out-of-the-box styling and components only.
Which three methods would deliver a branded experience? Choose 3 answers

A. Select a footer and configure which social media links to display.

B. Display custom variations of pages based on user behavior.

C. Select a theme and customize content including copy and imagery.

D. Use the theme editor to adjust fonts, text case, colors, and site logo.

E. Create flexible layouts for pages with unique background images.

Answer: A, C, D

Explanation: These three methods would deliver a branded experience for a customer who has
strict requirements to stay focused on out-of-the-box styling and components only. They are all
features of the Builder tool, which is a drag-and-drop interface that allows users to create and
customize websites without coding. By using these methods, a UX Designer can create a
consistent and appealing visual identity for the customer's site, as well as showcase their brand
values and personality.

● Select a footer and configure which social media links to display: The footer is the
bottom section of a web page that usually contains information such as contact details,
terms and conditions, privacy policy, and social media links. By selecting a footer
component from the Builder library, a UX Designer can easily add and configure the
social media links that the customer wants to display on their site. This can help the
customer connect with their audience, increase their brand awareness, and drive traffic
to their social media platforms.
 ● Select a theme and customize content including copy and imagery: A theme is a
predefined set of design elements, such as colors, fonts, and layouts, that can be
applied to a website to give it a consistent and professional look. By selecting a theme
from the Builder library, a UX Designer can quickly create a site that matches the
customer's brand identity and preferences. A UX Designer can also customize the
content of the site, such as the copy and imagery, to make it more relevant and engaging
for the customer's target audience.
● Use the theme editor to adjust fonts, text case, colors, and site logo: The theme
editor is a feature of the Builder tool that allows users to fine-tune the appearance of
their site by adjusting various design elements, such as fonts, text case, colors, and site
logo. By using the theme editor, a UX Designer can create a site that reflects the
customer's brand personality and style, as well as enhance the readability and usability
of the site. A UX Designer can also upload the customer's site logo, which is a graphical
representation of their brand name or symbol, to increase their brand recognition and
credibility.

References:

● Builder Overview
● Create a Site with Builder
● Customize Your Site with the Theme Editor

NO.9 Cloud Kicks (CK) is going to conduct some interviews and surveys with users to
better understand their purchasing habits. CK's UX Designer wants to get the most
accurate view of customers' purchasing behaviors using these research methods. Which
two response biases should the designer be aware of when interviewing or surveying
users? Choose 2 answers

A. Social Desirability Bias

B. Randomized Bias

C. Objectivity Bias

D. Recency Bias

Answer: A, D

Explanation: When interviewing or surveying users, the UX designer should be aware of the
following response biases that can affect the accuracy of the data collected:

● Social desirability bias: This is the tendency of respondents to answer questions in a

way that they think will make them look good or conform to social norms and
expectations. For example, when asked about their purchasing habits, respondents may
 underreport their spending on luxury items or impulse buys, or overreport their spending
on charitable causes or environmentally friendly products. Social desirability bias can be
reduced by ensuring anonymity and confidentiality, using indirect or less sensitive
questions, or using implicit measures.
● Recency bias: This is the tendency of respondents to recall and emphasize the most
recent events or experiences, rather than the ones that occurred earlier or more
frequently. For example, when asked about their purchasing habits, respondents may
base their answers on their last purchase or the last month, rather than their average or
typical behavior over a longer period of time. Recency bias can be reduced by using
specific and clear time frames, using multiple sources of data, or using longitudinal
methods.

References:

● What Is Response Bias? | Definition & Examples

● Types of User Research Bias and How to Avoid It in Your UX Design
● Social Desirability Bias: Definition, Examples, and Solutions
● Recency Bias: Definition, Examples, and Solutions
● Recency Bias in User Research
● Social Desirability Bias in Survey Research

NO.10 A UX Designer is asked to build a solution in Salesforce to accommodate a call

center's process and make it easier for them to log complaints. How should the designer
illustrate the existing process, including the pain points and opportunities?

A. Observe the complaints process and create a business process diagram.

B. Observe the complaints process and create a journey map.

C. Observe the complaints process and create a prototype.

Answer: B

Explanation: The best way for the designer to illustrate the existing process, including the pain
points and opportunities, is to observe the complaints process and create a journey map. A
journey map is a visual representation of the customer's or user's experience with a product or
service, from their perspective. It shows the steps, interactions, thoughts, feelings, touchpoints,
context, and opportunities for improvement along the way. A journey map can help the designer
to understand the current state of the complaints process, identify the pain points and gaps, and
prioritize the areas for intervention. A journey map can also help to communicate the user's
needs and expectations to the stakeholders and developers, and align them on a common
vision for the solution.

References:
 ● Start Your Journey Map Unit | Salesforce Trailhead
● Add Journey Mapping to Your Solution Toolbox Unit | Salesforce Trailhead
● Customer Journey Mapping Resources - Salesforce

NO.11 Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help
desk team quickly resolve the team's queued Cases. What Salesforce-based approach
should be recommended to quickly show the appropriate cases to IT help desk team
members?

A. Add a Case Assignment component to the team's home page configured to show cases
assigned to the logged-in team member.

B. Add a List View component to the home page configured to show a custom list view filtered to
show assigned and open cases.

C. Add a Case inbox component to the page configured to show assigned and open cases.

Answer: B

Explanation: To optimize Salesforce for the IT help desk team at Cloud Kicks, enabling them to
quickly resolve queued cases, adding a List View component to the home page is the most
effective approach because:

● Customization and Relevance: A List View component can be customized to show a

list view that is specifically filtered to display cases that are both assigned to the team
members and are currently open. This ensures that team members immediately see the
most relevant cases as soon as they log in, without needing to navigate through the
Salesforce interface.
● Efficiency: Having this component on the home page saves time and clicks, making the
process of identifying and accessing pending cases more efficient, which is crucial for
quickly resolving issues.

While options A (Case Assignment component) and C (Case inbox component) could also
present cases to team members, the List View component's ability to be customized with
specific filters offers a more targeted approach to showing the most pertinent cases directly on
the home page.

References: For more details on optimizing Salesforce for specific team roles, Salesforce's
Help Documentation and Developer Guides offer extensive resources on using components like
List Views to enhance user experience and efficiency. These guides provide step-by-step
instructions on customizing the Salesforce interface to meet the needs of different teams within
an organization.
NO.12 Cloud Kicks' administrator has a requirement to make the user experience for a
complex process more engaging for internal users. Which Salesforce functionality
should be used?

A. Lightning Survey

B. Process Builder

C. Screen flow

Answer: C

Explanation: Screen flow is a Salesforce functionality that allows the UX Designer to create
interactive workflows for the users with just a few clicks. With screen flow, the UX Designer can
create step-by-step workflows that include screens for data entry, decision points based on user
input, and automated actions based on their responses. Screen flow can make the user
experience more engaging by presenting the users with what they need, when they need it, and
using their input to guide them and automate their tasks. Screen flow can also be customized
and embedded in various ways, such as on a Lightning page, a button, a utility bar, or an
Experience Cloud page.

● Lightning Survey is a Salesforce functionality that allows the UX Designer to create and
distribute surveys to collect feedback from customers, employees, or partners. Lightning
Survey is not suitable for creating complex processes or workflows, but rather for
measuring satisfaction, loyalty, or engagement.
● Process Builder is a Salesforce functionality that allows the UX Designer to create and
automate business processes without code. Process Builder can perform actions based
on criteria, such as updating records, sending emails, or invoking flows. Process Builder
is not suitable for creating interactive workflows with screens, but rather for automating
background tasks.

References:

● Get Started with Screen Flows Unit | Salesforce Trailhead

● How to Create a Salesforce Screen Flow | Salesforce Ben
● 5 Ways to Get Started with Screen Flows - Salesforce Admins
● Create and Distribute Surveys with Salesforce Feedback Management
● Automate Your Business Processes with Process Builder

NO.13 Cloud Kicks hired a UX Designer to help create a form for a wide group of users.
After receiving the final requirement, the designer realizes there are too many fields.
What could improve form readability?

A. Improve form security by adding a challenge-response test.

B. Create a three-column grid to reduce the form length.

C. Replace field labels with placeholder text.

D. Add section headers to visually separate fields into groups.

Answer: D

Explanation: Adding section headers to a form can improve its readability by breaking it into
logical chunks and providing context for the users. Section headers can also help users scan
the form and find the information they need faster. Section headers can also reduce the
cognitive load and increase the completion rate of the form.

References:

● Salesforce Certified User Experience Designer Exam Guide, Section 3.2: Design for
readability and clarity
● UX Designer Certification Prep: Design for Readability and Clarity, Unit 2: Design for
Readability and Clarity
● Salesforce Documentation on Form Design Best Practices

NO.14 A UX Designer wants to ensure new Salesforce users are given the appropriate
onboarding experience. Which two on-App Guidance customizations should be used?
Choose 2 answers

A. Specify prompt scheduling

B. Customize prompt theme

C. Set prompt permissions

D. Configure minimum three steps

Answer: A, C

Explanation: To ensure new Salesforce users are given the appropriate onboarding
experience, a UX Designer should use the following two on-App Guidance customizations:

● Specify prompt scheduling: This allows the designer to control when and how often
the prompts appear to the users, based on criteria such as start and end dates,
frequency, and snooze duration. This way, the designer can tailor the onboarding
experience to the users' needs and preferences, and avoid overwhelming or annoying
them with too many or irrelevant prompts.
● Set prompt permissions: This allows the designer to target the prompts to specific user
groups, based on profiles and permissions. This way, the designer can ensure that the
 prompts are relevant and useful to the users, and avoid showing them information that
they do not need or have access to.

References:

● Salesforce In-App Guidance: Enhance Your User Experience

● Create and Manage In-App Guidance Prompts

NO.15 Cloud Kicks' development team is working on the build of a new custom
component using VS Code. They often have new CSS classes and properties conflicting
with the Salesforce Lightning Design System (SLDS). What should simplify working with
SLDS in Lightning Components?

A. Install SLDS creator from AppExchange

B. Install SLDS Validator extension for VS Code

C. Install Lightning Design System Plugin for Sketch

Answer: B

Explanation: The best option to simplify working with SLDS in Lightning Components is to
install the SLDS Validator extension for VS Code. This extension (salesforcedx-vscode-slds)
scans the markup of the components, validates it against the SLDS documentation, and
provides suggestions on how to improve the code. It also offers syntax highlighting, code
completion, and context awareness for SLDS tokens and utility classes. By using this extension,
the development team can avoid CSS conflicts, follow SLDS best practices, and create
consistent and accessible components.

● Install SLDS creator from AppExchange is not a valid option, as there is no such app
available on the AppExchange. The AppExchange is a marketplace for Salesforce apps,
components, and consulting services, not for VS Code extensions.
● Install Lightning Design System Plugin for Sketch is also not a valid option, as it is
not related to VS Code or Lightning Components. Sketch is a design tool that allows
users to create wireframes, mockups, and prototypes. The Lightning Design System
Plugin for Sketch is a plugin that provides SLDS components, icons, and styles for
Sketch users. It can help designers to create consistent and compatible designs, but it
cannot help developers to work with SLDS in VS Code.

References:

● SLDS Validator - Visual Studio Marketplace

● SLDS Validator for VS Code - Lightning Design System
● AppExchange: Salesforce's Leading Enterprise Cloud Marketplace
 ● Sketch - The digital design toolkit
● Lightning Design System Plugin for Sketch

NO.16 A UX Designer is attending a sprint planning session as part of their team's Agile
ceremonies. Which methodology could the designer be asked to use to roughly estimate
the work required for each item?

A. Sprint Backlogging

B. Prioritization Matrix

C. T-shirt Sizing

Answer: C

References:

● UX Designer Certification Prep: Agile UX

● Agile Estimation Techniques: A True Estimation in an Agile Project

NO.17 A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to
create a consistent user interface across Cloud Kicks' various platforms. On which three
platforms could the designer use SLDS resources? Choose 3 answers

A. Android

B. Visualforce

C. Heroku

D. MuleSoft

E. Azure

Answer: B, C, E

NO.18 Cloud Kicks wants to hire a deal closer. Which three activities would someone in
this role do each day? Choose 3 answers
A. Update existing prospect and customer records.

B. Log activities such as calls, emails, and notes.

C. Review and work through their list of leads or opportunities.

D. Create cases from issues.

E. Customize and administer Salesforce.

Answer: A, B, C

NO.19 Cloud Kicks (CK) wants gamified learning content for its internal users and
leadership. CK wants to create a custom product training as a part of the experience.
What should be recommended?

A. In-app prompts to provide access to video content

B. Sandbox to experiment with the product

C. Enablement Site to build and assign custom modules

Answer: C

NO.20 A UX Designer presents a creative design approach to solving end-user problems,

beginning with identifying their needs and ending with creating solutions that meet those
needs. Which approach is being followed?

A. Salesforce Declarative Design

B. Digital Declarative Design

C. Human-Centered Design

D. User Interface Design

Answer: C

●
NO.21 It is recommended to carefully consider which demographic data and for what
purpose is fed into an AI model. Which reason explains this?

A. To avoid societal bias

B. To avoid unconscious confirmation bias

C. To avoid interaction bias

Answer: A

NO.22 A UX Designer has been asked to optimize a Lightning app for screen
reader-assisted accessibility. How should the page be optimized?

A. Switch to a Lightning Console layout.

B. Place components in adjacent tabs.

C. Stack components on the same page.

D. Use accordions to organize components.

Answer: D

NO.23 Cloud Kicks (CK) wants to provide employees with quick access to apps, objects,
and other items in the Salesforce mobile app. Which navigational feature should CK use?

A. Personalized Navigation Tabs

B. Console Navigation

C. Utility Bar

Answer: A

●
NO.24 A UX Designer is evaluating whether to perform a moderated or unmoderated
usability study on their prototype solution to gain user feedback. Which reason would
lead the designer to choose a moderated study?

A. Follow-up questions can be asked to obtain further information about the issues participants
may encounter.

B. Sessions can be completed at any time and anywhere.

C. It is less expensive and time-consuming to conduct.

Answer: A

References:

● User Experience Designer Certification Prep: Conduct User Research

● User Experience Designer Certification Prep: Analyze User Research
● User Experience Designer Certification Prep: Validate Solutions

NO.25 Which two would be considered responsive design best practices? Choose 2
answers

A. Specify breakpoint sizes.

B. Use separate URLs per device.

C. Utilize pop-up windows.

D. Minimize page weight.

Answer: A, D

NO.26 A developer is creating a Lightning Web Component (LWC) and wants to make
sure the visual experience is consistent with Cloud Kicks' branding. The developer asks
their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?

A. They use standard CSS properties to directly style HTML elements.

B. They use standard CSS properties to easily style base and custom components.
C. They use custom CSS properties to directly style HTML elements.

D. They use custom CSS properties to easily style base and custom components.

Answer: D

NO.27 Cloud Kicks (CK) has finished conducting research and has synthesized the
findings. CK now plans to collaboratively redesign services with stakeholders to address
issues uncovered in the study. Which process should be used?

A. Service-Blueprinting Workshop

B. Management Committee Meeting

C. Pitch Session

D. Service Usability Testing

Answer: A

NO.28 A UX Design team is doing a review of a new Lightning Web Component (LWC).
They are following the Salesforce Lightning Design System (SLDS) block, element,
modifier (BEM) naming conventions. Which class does NOT follow this convention?

A. .slds-avatar_circle

B. .slds-box

C. .slds--size-l-of-2

Answer: C

NO.29 A UX designer has been asked to improve Salesforce adoption among sales
representatives at Cloud Kicks. After conducting stakeholder and user interviews, the
designer finds there is no clear consistent sales process. What should the designer do
next?

A. Tell the customer they need to improve operations before any work can be done.

B. Document the findings and move forward with presenting possible solutions.

C. Recommend field-level validation to ensure users are entering the correct data.
D. Conduct a workshop with stakeholders to align on the correct state and build
consensus.

Answer: D

NO.30 During discovery, a UX Designer finds that most sellers like the idea of using the
utility bar for easy access and productivity. Which three standard use cases could be
recommended for using the utility bar to enhance the user experience? Choose 3
answers

A. Quick access to Lightning Dialer.

B. Perform common tasks without navigating away from the page.

C. Access to view a list of records favorited for quick access.

D. Access to a consistent custom help menu across the org for all users.

E. Access at any time to a customized set of items specific to an app.

Answer: B, C, E

NO.31 Cloud Kicks is launching a new Salesforce org and wants to test its levels of
accessibility including keyboard navigation. Which detail could be verified by testing
keyboard navigation for accessibility?

A. Tabbing order is logical.

B. Keyboard actions provide audio feedback.

C. Actionable items are highlighted in a specific color.

Answer: A

NO.32 Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign
of its Salesforce journeys and processes. In which order should CK's UX Designer
undertake the steps of this process to achieve maximum impact?

A. Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation

B. Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation
C. Prototyping > Iteration > Observation > Ideation > Implementation > User Feedback

D. Implementation > Observation > User Feedback > Prototyping > Ideation > Iteration

Answer: B

NO.33 Cloud Kicks plans to release a new Salesforce product to its employees, who all
have different backgrounds and experience levels within Salesforce. Which onboarding
design best practice would best support the product release?

A. Provide written help documentation as the single source of truth for learning about
new features.

B. Identify the message, audience, and purpose for content.

C. Create pop-ups to give users a full visualization of a product.

Answer: B

NO.34 Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.
Which three practices should be considered? Choose 3 answers

A. Consider platform-based before custom solutions.

B. Gather insight from end users.

C. Establish the research plan and timeline.

D. Understand the problem before moving to solutions.

E. Determine user acceptance criteria.

Answer: B, C, D

NO.35 Cloud Kicks has a content-rich set of record pages and wants its UX Design team
to organize and consolidate them. Which Salesforce Lightning Design System (SLDS)
component should be used to organize and consolidate content?

A. Data Tables

B. Modals

C. Tabs
Answer: C

NO.36 A UX Designer is hired to help create a brand new app for the AppExchange with a
human-centered approach. Which strategy will most likely strengthen employee
relationships the most?

A. Create a first draft in a design team and then share it for feedback with employees.

B. Send an anonymous survey to collect ideas from across the whole company.

C. Invite employees from different departments and create a journey map together.

Answer: C

NO.37 What are two benefits of inclusive design? Choose 2 answers

A. Removing the need for 508 compliance.

B. Extending access to more users.

C. Reducing friction for users in achieving their goals.

D. Tailoring a solution to one type of user.

Answer: B, C

NO.38 How would a UX Designer differentiate between voice and tone?

A. Voice reflects personality, and tone is the way in which one speaks.

B. Voice reflects frequency and tone is one's pitch.

C. Voice is how one speaks, and tone reflects personality.

Answer: A

NO.39 Which part of the Salesforce Lightning Design System (SLDS) should be used to
create visual consistency with regard to alignments, grids, spacing, and typography?

A. Component Blueprints
B. BEM Naming Classes

C. Utility Classes

Answer: C

NO.40 Cloud Kicks wants to create a new service experience, increasing user satisfaction
for internal and external users. Both a customer community and a service console will be
created. Which tool should a UX Designer use to document user goals, common tasks,
and pain points?

A. Storyboards

B. Wireframes

C. User Personas

D. User Journeys

Answer: C

NO.41 A UX Designer at Cloud Kicks (CK) is going to conduct discovery phase research
to understand more about the customers' purchasing habits. They are interested in
remotely observing customers' buying patterns over the course of a 2-month period.
Which research methodology should be used?

A. Usability Study

B. Focus Group

C. Diary Study

D. Survey

Answer: C

NO.42 Cloud Kicks wants to create an external facing site where users can:

● Manage and submit cases via the web.

● Browse and search Knowledge Base articles.
● Contact Support via live chat.
Which cloud should be used to design an appropriate solution for CK's users?

A. Experience Cloud

B. Sales Cloud

C. Marketing Cloud

D. Service Cloud

Answer: A

NO.43 Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily
integrate customer relationship management. Which Salesforce solution should be
used?

A. Commerce Cloud

B. Experience Cloud

C. Sales Cloud

Answer: B

NO.44 A UX designer wants to quickly mock up Salesforce user interface experiences

using a collection of prebuilt components. The designers need Salesforce Lightning
Design Systems (SLDS) resources for their designs and prototypes such as base
components tokens and design patterns. Which tool or installation should best support
their needs?

A. Lightning Design System zip

B. Sketch plugin

C. Lightning Design System unmanaged package

D. SLDS validator

Answer: B
NO.45 Cloud Kicks research team provides its UX Designer with a readout stating the
audience for the design solution has a high number of visually impaired people. How
should the design be approached?

A. Ensure all text is black to maximize readability.

B. Optimize for color contrast-ratio and screen-reading technology.

C. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and
guidelines are followed.

D. Design a mobile-responsive solution to be used with Mobile Publisher.

Answer: B

NO.46 Universal Containers (UC) operates worldwide with offices in more than 100
regions in 10 different countries. UC uses role hierarchy to control data visibility. In the
new fiscal year, UC is planned to reorganize the roles and reassign account owners.
Which two points should an architect consider in this situation? Choose 2 answers

A. Using a temporary parking lot account to improve performance.

B. Changing complex role hierarchy can cause a high level of sharing recalculation.

C. Restricting the organization-sharing configurations to private.

D. Replacing Account records ownerships massively can cause data skew.

Answer: B, D

NO.47 Cloud Kicks' support agents need to interact with customer information stored in
several different objects when handling cases submitted from their web form. In which
two ways could the agent experience be made more efficient? Choose 2 answers

A. Open links in new windows when agents click on details from case widgets.

B. Use Salesforce Flow to help complete fields required for case closure.

C. Design custom Lightning Web Components for the customer to complete.

D. Complete relevant information about the customer using Lightning Record Pages.

Answer: B, D
NO.48 Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help
the IT help desk team quickly resolve queued Cases. The requirements include:

● The ability to view their Case queue while working on a particular Case.
● A persistent place to create Notes.

Which two Salesforce configuration features should be recommended? Choose 2

answers**

A. Docked Utility Bar

B. List View - Split View

C. Dynamic Forms

D. Activity Timeline

Answer: A, B

NO.49 Cloud Kicks' digital support representatives have different needs and
requirements for Knowledge articles than customers. Customers need to see:

● Some Knowledge articles, not all.

● Articles organized in different categories.
● Different fields than support representatives.

Which consideration should be made when determining how to present Knowledge

articles to each audience?

A. Separate articles should be written for each audience, with only relevant information.

B. Page layouts or permissions can display only the fields needed for each audience.

C. Topics within a customer site must be organized the same as internal data categories.

Answer: B

NO.50 A developer is creating a Lightning Web Component (LWC) and wants to make
sure the visual experience is consistent with Cloud Kicks' branding. The developer asks
their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?
A. They use standard CSS properties to directly style HTML elements.

B. They use standard CSS properties to easily style base and custom components.

C. They use custom CSS properties to directly style HTML elements.

D. They use custom CSS properties to easily style base and custom components.

Answer: D

NO.51 A UX Designer needs to restyle a Lightning Experience model to meet brand

guidelines. Which two steps should the designer take? Choose 2 answers

A. Use design tokens.

B. Configure properties in App Builder.

C. Find the appropriate component blueprint.

D. Use a Lightning flow.

Answer: A, C

NO.52 A UX Designer wants to remotely collect feedback from hundreds of users on

tasks or activities that do not require much imagination or emotion. Which testing
approach should be used?

A. Online surveys

B. Usability study

C. A/B Testing

Answer: A

NO.53 A Development team is not valuing the results of a usability testing session. How
should acceptance of the results be increased?

A. Include links to best practice articles for each finding.

B. Invite team members to observe usability sessions.

C. The Development team can perform script testing.

D. Create a new prototype to demonstrate improvement.

Answer: B

NO.54 A sales representative wants to personalize their own user experience. Which two
recommendations should be made to provide more intuitive access to regularly used
content? Choose 2 answers

A. Personalize the Navigation bar.

B. Set up Quick Links in the Utility bar.

C. Customize the Home page experience.

D. Create shortcuts and Favorites.

Answer: A, D

NO.55 Cloud Kicks wants to drive engagement on its website. Which two Salesforce
features should boost engagement? Choose 2 answers

A. Einstein Bots

B. Automated Invitations

C. MyTrailhead

D. Salesforce Connect

Answer: A, B

NO.56 The service team at Cloud Kicks has complained about the quantity of list views
available, making it hard to find the relevant ones. In which two ways should their
experience be improved? Choose 2 answers

A. Request users to create and share their list views.

B. Share list views to Public Groups and only add relevant users.

C. Remove irrelevant public list views.

D. Recommend using related lists instead of list views.

Answer: B, C

NO.57 Universal Containers (UC) has implemented Service Cloud. There is a flag field on
the case object that marks a case as "Sensitive." UC requested that this flag can be
viewed by all users who have access to the case but only be edited by the assigned case
assessor. The case assessor is a lookup field on the case object. How can an architect
achieve this requirement?

A. Permission Set

B. Object Permissions

C. Custom Lightning Component

D. Field-level security

Answer: C

NO.58 Cloud Kicks (CK) has begun a new project to update its Experience Cloud site. CK
knows the interface needs improvement and wants its Designer to conduct an
independent audit of its current website. Which activity should the designer perform?

A. Card Sorting

B. Task Analysis

C. Prototype testing

D. Expert Review

Answer: D

NO.59 Universal Containers (UC) uses a custom lightning component with an Apex class
to display shipment information (custom object, private OWD). UC sales managers are
complaining about two important points: Shipment records that belong to their teams
can be seen by other users. Shipment amount should be visible only by managers, but
sales reps are able to view it. Which two features did the development team miss that is
causing the problems? Choose 2 answers
A. Use runAs in test class to enforce user permissions and field-level permissions.

B. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.

C. Use isSharable keyword in Apex classes to assure record visibility.

D. Use isAccessible() method in Apex classes to check field accessibility.

Answer: B, D

NO.60 A UX Designer wants to use Paths to provide guidance about which activities
sales representatives should be doing at each stage of the opportunity lifecycle. Which
two elements could be used in the Path's Guidance for Success sections?

A. Lightning Component

B. Images and Links

C. Progress Indicator

D. Rich Text

Answer: B, D

NO.61 A UX Designer determines that the usability of their company's Salesforce org
could be improved if there was a tight relationship between the objects Container and
Container Bids. For example, Container Bids should be deleted automatically whenever
its associated Container is deleted. Which type of relationship should be used to
optimize the link between Container and Container Bids?

A. Master-Detail

B. Hierarchical Lookup

C. Many-to-one Lookup

Answer: A

NO.62 What are Salesforce core design principles when making design decisions?

A. Emphasis, Alignment, Consistency, Beauty

B. Clarity, Efficiency, Consistency, Beauty

C. Emphasis, Efficiency, Repetition, Proportion

D. Clarity, Efficiency, Balance, Proportion

Answer: B

NO.63 Cloud Kicks wants to prevent its sales agents from being able to save a new
account unless they have entered the phone number in the correct format and with the
correct number of digits. A validation rule would then prevent the new account from
saving. Which method should be used to improve the user experience in the simplest
way while preventing errors?

A. Set a prompt to display on the page using In-App Guidance.

B. Set field-level error message to display on the page.

C. Mark the field as Required.

Answer: B

NO.64 What is the relationship between inclusive design and accessible design?

A. Accessible and inclusive design are both methodologies based on guidelines.

B. Inclusive design is a methodology and accessible design is based on guidelines.

C. Accessible design is a methodology and inclusive design is focused on the outcome.

Answer: B

NO.65 A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge
articles, and is using the Featured Topic component to display content. Which UI
configuration should be used to further individualize each featured topic?

A. Add a description displayed on mouse hover further description each topic.

B. Select and upload SVG Icons that represent each featured topic.

C. Select and upload images that represent each featured topic.

D. Add a description under the topic label further describing each topic.

Answer: C

NO.66 Which two considerations should be made when conducting a Consequence

Scanning workshop? Choose 2 answers

A. Consider design ramifications to prevent misuse and protect communities.

B. Prioritize marketing opportunities when designing features of a product.

C. Bring together a cross-functional group with varied experiences.

D. Examine a product for potential inclusivity after it has been built.

Answer: A, C

NO.67 Cloud Kicks (CK) wants to build a custom component for a complex opportunity
process. CK's UX Designer is creating a three-step flow with modals and needs to select
the main buttons for the "Continue," "Cancel," and "Back" actions. Which set should be
chosen to adhere to the Salesforce Design System guidelines for button usage?

A. Brand button for "Cancel" and "Continue"; Neutral button for "Back"

B. Neutral button for "Cancel" and "Back"; Brand button for "Continue"

C. Brand button for "Continue," "Cancel," and "Back"

Answer: B

NO.68 Cloud Kicks wants to apply branding to its current Salesforce org, currently using
Lightning Experience. The look and feel must follow company design guidelines. Which
declarative design properties should be used to achieve this?

A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and
images.

B. Design a custom Branding set in the user interface, selecting a logo, colors, and font
type.

C. Develop a custom Layout in the user interface, attaching a new stylesheet in static
resources.
D. Choose one of the built-in Salesforce themes that closest matches the design
guidelines.

Answer: A

NO.69 Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer
Service team. After launch, CK wants to ensure the process is working well for its
customer service representatives. Which three Salesforce tools should be used to track
and measure the adoption of the new process? Choose 3 answers

A. User Engagement Dashboard and Report

B. Custom Permission Sets

C. Salesforce Surveys for User Satisfaction

D. Visualforce App

E. Chatter Polls

Answer: A, C, E

NO.70 An organization must be digitally accessible to enable social opportunity. What are
three core principles of Web Content Accessibility Guidelines (WCAG)? Choose 3
answers

A. Delightful

B. Robust

C. Abundant

D. Operable

E. Understandable

Answer: B, D, E

NO.71 Following a human-centered design process approach, Cloud Kicks is preparing a

user feedback session for an app that is not performing as anticipated. In what way could
confirmation bias be avoided?
A. Allow the user to explore the application without specific questions regarding which
tasks to perform.

B. Ask open-ended questions, staying away from questions regarding feelings.

C. Ask specific questions about known pain points to confirm your hypothesis.

Answer: B

NO.72 Which two resources of the Salesforce Lightning Design System (SLDS) could be
used to make custom applications look, act, and sound like Salesforce? Choose 2
answers

A. Full functional components

B. Blueprints and tokens

C. In-App Guidance

D. Guidelines for voice and tone

Answer: B, D

NO.73 What are the foundational principles from the Web Content Accessibility
Guidelines (WCAG)?

A. Perceivable, operable, understandable, robust

B. Useful, effective, efficient, reliable

C. Desirable, feasible, viable, affordable

Answer: A

NO.74 Cloud Kicks needs functional components that will be used on many pages. The
components need to be consistent with the look and feel of Lightning Experience. What
does the Salesforce Lightning Design System (SLDS) provide that will ensure
consistency?

A. Experience Lightning Components

B. Component Blueprints
C. JavaScript Frameworks

D. Custom Lightning components

Answer: B

NO.75 Cloud Kicks (CK) is incorporating Relationship Design principles into its business
model and customer offerings wherever possible. Choose 3 answers

A. Prioritizing innovation over copying the competition.

B. Releasing Salesforce updates in managed packages over unmanaged packages.

C. Reframing products in terms of user value over features and functions.

D. Prioritizing engagement over the number of impressions.

E. Uncovering customer needs over broadcasting product benefits.

Answer: A, C, E

I have reformatted the entire document with improved structure for clarity. You can
download the newly formatted document using the link below:

NO.76 A UX Designer wants to communicate the value of diversity, inclusion, and

equality in design. Which business outcomes represent these values?

A. Inclusive recruitment, lower market share, and less employee turnover

B. Economic growth, greater market share, and less employee turnover

C. Critical investing, more employee turnover, and greater market share

Answer: B

NO.77 In which two ways could the usability of accordion elements be improved in a
mobile environment? Choose 2 answers

A. Include persistent headings.

B. Nest an accordion inside of another.

C. Use the ''back'' browser button to collapse content.

D. Only allow users to open one selection at a time.

Answer: A, D

NO.78 What are three benefits of asking the user to think aloud during a user task?
Choose 3 answers

A. No special equipment needed

B. Natural process

C. Unbiased behavior

D. Flexibility

E. Raw stream of thought

Answer: A, D, E

NO.79 A UX Designer wants to adopt scalability and consistency by no longer

hard-coding values in designs, such as hex values for colors and pixel values for
spacing. What should be used or created to leverage named entities that apply design
attributes to components and applications?

A. Utility Classes

B. Design Tokens

C. Design Patterns

Answer: B

NO.80 A UX Designer is customizing the look and feel of a site using Experience Builder
and needs to choose a color for the text and the background of the buttons. Which
accessibility guideline should be considered?

A. Adaptable
B. Distinguishable

C. Navigable

Answer: B

NO.81 Universal Containers' organization-wide defaults model is private for the Account
object. A sales representative has access to opportunity records. Which level of access
will the sales rep have to the related account record?

A. No access

B. Read/Create/Edit access

C. Read/Create access

D. Read-only access

Answer: D

NO.82 Cloud Kicks (CK) has a new Portal landing page built with Experience Builder.
Upon review, CK does not think the company's brand experience is translated into the
user experience; however, CK does confirm the Theme was set up correctly. Which
additional UX elements should be reviewed to influence the brand experience?

A. Visual Design, Harmony, and Responsiveness

B. Visual, Content, and Interaction Design

C. Shapes, Interaction Design, and Typography

Answer: B

NO.83 A UX Designer wants to explore sample code for Lightning components and see
how changing the code affects the visual appearance in real time, without deploying any
code to a Salesforce org. Which two resources should help accomplish this? Choose 2
answers

A. Lightning Design System Website

B. Local Development Server

C. Lightning Web Component Recipes App

D. Developer Center's Lightning Component Library

Answer: A, B

NO.84 Cloud Kicks wants to represent stages for opportunities within the sales process.
Which Salesforce Lightning Design System (SLDS) component should be
recommended?

A. Scoped Tabs

B. Activity Timeline

C. Progress Indicator

D. Path

Answer: D

NO.85 Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified
common issues the bot can resolve. CK has determined that extensive technical
planning is needed for bot effectiveness and customer satisfaction. Which additional
element(s) would be essential?

A. Training and support planning

B. User interface planning

C. Onboarding planning

D. Voice and tone planning

Answer: B

NO.86 A UX Designer is using the human-centered design approach to redesign a portal

that medical staff use to report on patient demographics. Which activity should come
first in the process?

A. Observing the medical staff while they use their existing portal

B. Estimating the cost to complete development of the portal

C. Writing technical requirements for how the portal should function

D. Designing a mockup of how the new portal will look

Answer: A

NO.87 The Client Service team at Cloud Kicks is having issues when editing an order
record. The validation rule returns a top-of-page error indicating two other fields must be
provided to validate and save the order changes. How should they efficiently find the
correct fields?

A. Make sure the required field names are added to the top-of-page error message.

B. Replace the validation rule with help text informing the business requirement.

C. Replace the top-of-page validation with two field validations, assigning the respective
fields.

D. Remove the validation rule completely and provide training about order changes.

Answer: C

NO.88 How should a UX designer differentiate between a voice and a tone?

A. Voice reflects the expression and the tone is the way one designs

B. Voice reflects the character and tone is one's strength

C. Voice reflects the frequency and tone is one's pitch

D. Voice reflects the personality and tone is the way one speaks

Answer: D

NO.89 Cloud Kicks wants to drive engagement on its website. Which Salesforce feature
should boost B2C engagement?

A. Marketing Cloud Personalization

B. Experience Cloud

C. Marketing Cloud Account Engagement

Answer: A

NO.90 A UX Designer at Cloud Kicks has the requirements and some user scenarios but
wants to test how a new feature will be received by the user. What should the designer
create and show to the user to test the content and structure of the new feature?

A. Wireframe Prototype

B. Heuristic Review

C. Diary Study

D. Task Analysis

Answer: A

NO.91 Cloud Kicks has identified that its users are having difficulty figuring out where to
look on a web page due to the number of design elements. Which three considerations
should be made to improve the visual hierarchy of the page? Choose 3 answers

A. Grouping proximity and common regions

B. Scale using relative size to signal importance

C. Continuity keeping all typeface the same size

D. Proportion, keeping all elements a similar size

E. Color and contrast, saturation between the elements

Answer: A, B, E

NO.92 Cloud Kicks' website serves two primary authenticated audiences: suppliers and
installers. Their overall experience is the same, but the presentations for the audience
should have a unique look and feel. Experience Builder will be used to create a unique
look for each audience that includes colors, images, and typography. Which
out-of-the-box design approach should be recommended?

A. Use custom CSS to override the default template and Theme panel styles.

B. Create branding sets and assign them to each audience using audience targeting.
C. Use unique sites under digital experiences for each audience and tailor the look and
feel of each.

D. Create a custom theme for each audience and apply it to the same site.

Answer: B

NO.93 Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is
launching is intuitive. CK's UX Designer is going to conduct a usability study. What
should be one of the first steps when planning this study?

A. Define the goals of the study.

B. Design changes to the site.

C. Design the information architecture.

D. Analyze the results of the study.

Answer: A

NO.94 Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel
sheet, where each facility is represented as a row and the details about each facility are
represented by columns. How should CK store this information in Salesforce?

A. Objects to represent facility details and fields to store storage facilities

B. Objects to represent both storage facilities and facility details

C. Objects to represent storage facilities and fields to store facility details

Answer: C

NO.95 Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that
needs to be implemented quickly. Where should the team go to explore Lightning
component code, documentation, and specifications?

A. Salesforce Extensions for VS Code

B. Design Tokens on SLDS website

C. Components Library on developer.salesforce.com

Answer: C

NO.96 A UX Designer wants to conduct customer interviews as part of discovery

research. Which best practice should be followed while conducting these interviews?

A. Ignore vague or general answers.

B. Engage in a friendly and informal way.

C. Analyze findings in the moment.

Answer: B

NO.97 Cloud Kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

A. Including innovative ideas to showcase technology

B. Observing user behavior

C. Putting oneself in the situation of the end-user

D. Creating requirements based on business leaders' priorities

Answer: B, C

NO.98 Which criteria should the designer consider when selecting users for testing?

A. Traits dissimilar to customer personas

B. Traits similar to friends and family

C. Traits similar to customer personas

D. Traits of the most common demographic and ability

Answer: C

NO.99 Which two steps should a UX Designer take to create and deliver responsible and
transparent AI technology? Choose 2 answers
A. Collect as much data from the user as possible for a catered experience.

B. Design AI that is seamless enough so the user does not notice.

C. Document model cards to clarify intended context and use cases.

D. Provide clear explanations of AI predictions or recommendations.

Answer: C, D

NO.100 A UX Designer is tasked with ensuring Lightning App Builder apps are
mobile-friendly, including interactive elements. What should be the minimum touch
screen target size for interactive elements on mobile devices?

A. 24 pixels wide x 24 pixels tall

B. 44 pixels wide x 44 pixels tall

C. 64 pixels wide x 64 pixels tall

Answer: B

NO.101 Which two UX design principles are key to creating excellent mobile user
experiences? Choose 2 answers

A. Removal of all images for faster load times

B. Increase the need for typing with the onscreen keyboard

C. Consistency across device experiences

D. Prioritization of content and UI elements on the screen

Answer: C, D

NO.102 Cloud Kicks is incorporating Relationship Design principles into its business
model and customer offerings wherever possible. Which principle would represent their
company strategy?

A. Reframing products in terms of outputs over outcomes

B. Prioritizing engagement over the number of impressions

C. Highlighting product benefits over uncovering customer needs

Answer: B

NO.103 Cloud Kicks wants to implement its company colors in all UI components, like
buttons and icons, using custom themes. How does the Salesforce Lightning Design
System (SLDS) ensure the UI components align with the theme?

A. Design tokens prefixed with "brand"

B. JS libraries loaded from a static resource

C. CSS Hex colors

D. Builder panels

Answer: A

NO.104 Service agents are complaining that the new custom object to track reservations
has too many fields and is cluttering their layouts. All of the fields are necessary, but
they would like to display fields and sections of the record as individual components on
the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

A. AppExchange Apps

B. Dynamic Forms

C. Process Builder

D. In-App Prompts

Answer: B

NO.105 The UX Designer at Cloud Kicks is asked to make the website size and content
adapt to the screen size, platform, and orientation. Which design should the designer
use?

A. Responsive

B. Refactored
C. Reactive

D. Proactive

Answer: A

NO.106 Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel
sheet, where each facility is represented as a row and the details about each facility are
represented by columns. How should CK store this information in Salesforce?

A. Objects to represent facility details and fields to store storage facilities

B. Objects to represent storage facilities and fields to store facility details

C. Objects to represent both storage facilities and facility details

Answer: B

NO.107 Sales managers want their team members to help each other close Opportunities.
The Opportunity and Account organization-wide defaults are private. To grant
Opportunity access to sales reps on the same team, ownership-based sharing rules were
created for each team. What is the side effect of this approach?

A. All sales reps will have Read access to Accounts for all Opportunities.

B. Sales reps on the same team will have Edit access to the Accounts for Opportunities
owned by their team members.

C. Sales reps on the same team will have Read access to the Accounts for Opportunities
owned by their team members.

D. All sales reps will have Read access to all Accounts.

Answer: C

NO.108 Which feature is provided in the Salesforce Lightning Design System (SLDS) for
designers and developers?

A. A library of Lightning Web Components

B. Semantic and accessible component markup

C. ES6 JavaScript modules and plugins

Answer: B

NO.109 A UX Designer has completed usability testing on a newly designed case

management system and has gathered many observations from the test participants.
What should the UX Designer consider while presenting the findings?

A. Be specific about the issues testers encountered.

B. Report only the new issues and omit already known bugs.

C. Include the names of participants in the report.

Answer: A

NO.110 Users from a small group within a Sales team have complained about an object
that is often used only by their team and has not been added to their Lightning app. Due
to the small volume of users, the administrator is not considering creating a new app for
them. Which two Salesforce features should be suggested to improve the end-user
experience? Choose 2 answers

A. Favorite the often-used object.

B. Add the object's related list to the Home page.

C. Personalize the navigation bar.

D. Create a custom component on a Dashboard.

Answer: A, C

NO.111 Cloud Kicks wants to create a site for its customers to manage events regardless
of the device they are using. Which best practice should be used to provide this
experience?

A. Create a responsive user interface.

B. Develop a separate native mobile app for Android and iOS.

C. Launch two different interfaces from the same page.

Answer: A

NO.112 A UX Designer is limited to one standard Order record page layout in Sales
Cloud. It is shared between internal and external users. Which page layout feature should
be used to control the visibility between users?

A. Audience Targeting

B. Field-Level Security

C. Dynamic Forms

Answer: A

NO.113 A UX Designer needs to create a visual representation of a user's series of steps

to achieve a meaningful goal. Which UX design method should be used?

A. User Persona

B. Site Map

C. Lightning Flow

D. User Flow

Answer: D

NO.114 After conducting user interviews, a UX Designer finds an equal amount of users
prefer to use the Comfy density setting as the Compact density setting while viewing
records details. Which one token and one utility class should be suggested to the
developers to ensure custom components respect these settings? Choose 2 answers

A. varSpacingMedium

B. spacingSmall

C. slds-p-around_medium

D. slds-var-m-around_small

Answer: A, C
NO.115 During user interviews, a UX Designer discovers that the most common daily task
for users is to look for and view commonly used reports using the global search bar.
What should be done to improve their experience?

A. Make the global search bar bigger on every page.

B. Update the Home page with access to commonly used reports.

C. Add the Daily Task component to the Home page.

D. Create a mood board to communicate the visual style of the UI.

Answer: B

NO.116 A UX Designer wants to inform user stories based on user value and
development effort. Which method should be used?

A. Card Sorting

B. Prioritization Matrix

C. Customer Journey Map

Answer: B

NO.117 When designing a custom component that includes a clickable icon in a Lookup
field, what should be used as the alternative (alt) text?

A. Image of a search button

B. Search

C. Search button

D. Image of a magnifying glass

Answer: C

NO.118 What is a goal of usability testing?

A. Showing users how to use the design in the right way

B. Learning about the user's behavior and preferences

C. Identifying the best variation of a page

Answer: B

NO.119 A UX Designer has been tasked with designing a custom Lightning Web
Component (LWC) that uses the Salesforce Lightning Design System (SLDS). Where on
the SLDS website should the designer find accessible HTML and CSS used to create
components along with implementation guidelines?

A. Component Blueprints

B. Design Tokens

C. Development Tools

Answer: A

NO.120 The UX Designer at Cloud Kicks is considering using a custom Lightning

component to fulfill a specific business requirement. Which two best practices should be
considered? Choose 2 answers

A. Prioritize Aura markup even if there is a Lightning Web Component (LWC) available.

B. Find the closest Salesforce Lightning Design System (SLDS) Blueprint to help inform
the custom Lightning component.

C. Create HTML markup and link the SLDS stylesheet via static Resource.

D. Exhaust the list of available base Lightning components in the Component Library.

Answer: B, D

NO.121 A UX Designer has completed discovery, research analysis, and ideation. How
should they prepare for the next phase?

A. Build partnerships.

B. Create a business model canvas.

C. Continue iterating.

D. Determine what to prototype.

Answer: D

NO.122 Cloud Kicks marketing development representatives need to process incoming

leads. Understanding the typical lead-to-opportunity process is essential to the design.
Which three new records would typically be created when they convert a lead? Choose 3
answers

A. Contact

B. Activity

C. Converted Lead

D. Account

E. Opportunity

Answer: A, D, E

NO.123 A UX Designer wants to understand the mental model of employees who have
requested a new internal community. The brief specifies what the employees should be
able to do on the site, but the designer needs to suggest a suitable architecture. Which
technique should be used?

A. User Test

B. Cognitive Walkthrough

C. Tree Testing

D. Card Sorting

Answer: D

NO.124 Cloud Kicks has an existing customer Experience Cloud portal that is performing
well. Which has the highest probability of increasing customer engagement?

A. Choosing personalized branding

B. Customizing page layouts

C. Recognizing peers with badges

Answer: C

NO.125 A UX Designer is designing a Service Cloud implementation for service

representatives who should be able to view the history of cases that a specific customer
has submitted. Which hierarchy of information should the representative go through to
view that list?

A. All Contacts > Contact Detail > Account Detail > Case Related List

B. All Contacts > Contact Detail > Case Related List > Account Detail

C. All Cases > Case Detail > Contact Detail > Account Related List

D. All Accounts > Account Detail > Contact Detail > Case Related List

Answer: D

NO.126 Cloud Kicks wants to improve its Salesforce org to provide tailored functionality
that enables sales representatives to provide quick, competitive pricing and close deals
faster. What is the benefit of Lightning Console Apps in this scenario for the sales
representatives?

A. They can organize items in the utility bar.

B. They can add records to Favorites.

C. They can complete actions with a single click.

Answer: C

NO.127 A UX Designer is creating a one-to-many or many-to-one relationship between

two objects. Which kind of relationship should the designer use to link the two objects?

A. Master-Detail

B. Hierarchical

C. Lookup
Answer: C

NO.128 A company provides a way for customers to shop for homes and contact real
estate agents online. The company's brokers use some of the Salesforce standard
functionality to track home buyers. Which three standard Salesforce objects should be
used in this experience? Choose 3 answers

A. Property

B. Lead

C. Contact

D. Opportunity

E. Address

Answer: B, C, D

NO.129 A UX Designer is considering the design of a record creation screen for the
custom object Appointment. Appointment records have two record types: Virtual and
In-Person. Virtual appointments may have different virtual meeting software options,
each with fields specific to it. Which two considerations should be made when creating
this record using Dynamic Forms? Choose 2 answers

A. The use of tabs when creating the record is not allowed.

B. The form will not be available on mobile devices.

C. All software option sections of the form will always be visible.

D. Fields can be organized into sections.

Answer: A, D

NO.130 Cloud Kicks (CK) has already identified its user personas. The UX Designer
wants to synthesize what CK knows about the users so that a shared understanding is
created with the rest of the organization. Which tool should be used to share this
insight?

A. A/B Testing

B. Full Recorded Interviews

C. Empathy Map

D. Heuristic Review

Answer: C

NO.131 A UX Designer at Cloud Kicks is planning out the company's website redesign
using Experience Cloud and will help guide discovery. Which three outputs of the
discovery process should be prepared? Choose 3 answers

A. User Personas

B. Journey Maps

C. Interactive Prototypes

D. High-Level Wireframes

E. High-Fidelity Mock-ups

Answer: A, B, D

NO.132 Which goal would be important in undertaking a Consequence Scanning exercise

before launching a new product?

A. Reframe the product objectives from multiple, diverse perspectives.

B. Encourage team well-being through collaboration.

C. Identify the best angle for positive launch press coverage.

Answer: A

NO.133 Cloud Kicks has identified a Trusted Advisor persona as their primary focus for
the next iteration. Which key business process defining their work should be analyzed to
make sure the delivered experience fits their needs?

A. Maintaining relationships with existing customers

B. Managing sales pipeline and forecasting

C. Customizing and administering Salesforce

Answer: A

NO.134 A branding and marketing team wants to customize the theme in the external
customer support site to match the style guide requirements. What should be the
recommended next step?

A. Create a custom-scoped CSS style sheet.

B. Configure the Experience Builder Theme panel.

C. Override conflicting Salesforce Lightning Design System (SLDS) styles.

D. Link a company style sheet.

Answer: B

NO.135 Cloud Kicks has a text information-rich Salesforce org. The company wants to
maximize the content on every screen because most of its employees use laptops with
limited screen space. Which global user interface setting should be used to solve this
problem?

A. Comfy Display Density

B. Compact Display Density

C. Enable Collapsible Sections

Answer: B

NO.136 Cloud Kicks (CK) has been asked to provide examples of out-of-box functionality
that will make for great customer engagement. In which three ways could CK's
customers engage? Choose 3 answers

A. Endorsement of skills and expertise

B. Customize page layouts

C. Choose personalized branding

D. Join affinity groups

E. Recognize peers with badges

Answer: A, D, E

NO.137 A UX Designer needs to restyle a <lightning-modal /> Lightning Web Component

(LWC) to meet brand guidelines. Which key consideration about that LWC should the UX
designer be aware of?

A. Only the main Lightning Modal component can be styled using styling hooks.

B. Only the body, footer, and header helper components can be styled using styling
hooks.

C. The modal cannot be styled using styling hooks.

Answer: A

NO.138 Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has
identified that dynamic dashboards could be a useful tool to improve org usability and
experience. How many different dynamic dashboards could they create?

A. Up to 3

B. Unlimited

C. Up to 20

D. Up to 10

Answer: D

NO.139 A UX Designer is asked to design a responsive page. When screen resolution

changes, the content of the page should expand across columns or wrap and push itself
onto new rows. Which Salesforce Lightning Design System (SLDS) utility provides the
most flexible system to meet these requirements?

A. Spacing

B. Layout

C. Alignment

D. Grid
Answer: D

NO.140 Cloud Kicks (CK) wants to integrate learning in the flow of work and is
considering using In-App Learning functionality. CK wants to assign learning content to
employees as part of its onboarding process. Which two features could be assigned to
learners? Choose 2 answers

A. Trailmixes

B. Trails

C. Modules/Badges

D. External LMS Content

Answer: A, C

NO.141 What should a UX Designer use to design responsively within the Salesforce
Lightning Design System (SLDS)?

A. JavaScript

B. Material Design

C. Lattice System

D. Grid System

Answer: D

NO.142 Cloud Kicks (CK) has identified that its individual agents send out messaging
and communication that is often not aligned with the company's overall branding and
communication style. Which Salesforce solutions should be implemented to help CK
deliver consistently branded content at every touchpoint?

A. Distributed Marketing and Journey Builder

B. Email Builder and Customer 360

C. Service Cloud and Letterhead

Answer: A
NO.143 Cloud Kicks's development team is working on the build of a new custom
component using VS Code. They often have new CSS classes and properties conflicting
with the Salesforce Lightning Design System (SLDS). What should simplify working with
SLDS in Lightning Components?

A. Salesforce Developer Console should be used instead

B. SLDS Validator extension for VS Code

C. Install SLDS creator from AppExchange

D. Keep the SLDS Stylesheet open for reference

Answer: B

NO.144 A Sales team is having trouble interacting with Contact records in Sales Cloud.
They cannot find the information they need, and many of the visible record fields are not
relevant to sales activities. On top of that, they complain the page load time is very long.
Which approach should be recommended to improve their experience?

A. Run the Salesforce Optimizer App to identify fields not in use.

B. Move all unused fields to a separate section at the bottom of the page.

C. Implement In-App Guidance to help users focus on the most important fields.

Answer: A

NO.145 Which document should be the source of truth for consistency when
implementing a company's brand on Salesforce?

A. Style Guide

B. Design Principles

C. Pattern Library

D. Salesforce Lightning Design System

Answer: A
NO.146 During an interview, a UX designer discovers that the most common daily task
for the user is to view and commonly view reports using the global search bar. What
should be done to improve their experience?

A. Make the global search bar bigger on every page.

B. Update the Home page with access to commonly used reports.

C. Add the Daily Task component to the Home page.

D. Create a mood board to communicate the visual style of the UI.

Answer: B

NO.147 A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console

application for CK's service representatives. The service representatives work on
multiple support cases per hour, accessing them via queues, calls, or live chat. Which
console navigation feature would NOT be relevant to the designer recommendation?

A. More than one detail item can be open at a time.

B. Multiple subtabs can be beneath a single parent record.

C. A split list of records and individual record detail can be seen on the same screen.

D. Service representatives with lower resolution monitors will have a better user
experience.

Answer: D

NO.148 A UX Designer has recently released a feature on Experience Cloud and wants to
know if the feature was successful and track usability over time. Which research
methodology should be used?

A. Qualification

B. Quantitative

C. Qualitative

D. Quantizing

Answer: B
NO.149 Cloud Kicks wants to use Paths for onboarding its sales representatives. Which
Path feature should be used to add onboarding value?

A. Integrated buttons to automate approvals

B. Actions and recommendations component

C. Key fields to complete before the next Path stage

Answer: C

NO.150 A UX Designer is creating a custom To-Do List component to replace the

standard Salesforce one. Their developer is using a parent-child Lightning Web
Component (LWC) structure to build the component, creating a parent component for the
list and a single repeated child component for each To-Do Item within the list. Which two
impacts of the LWC's Shadow DOM should be considered when designing or developing
the stylesheets for these components? Choose 2 answers

A. Any needed Salesforce Lightning Design System (SLDS) classes and styles must be
imported into both the parent list and child items.

B. The CSS styles defined in the parent list component are not shared with the child
items.

C. Any custom shared between the list and child items should be imported from a shared
CSS file.

D. The CSS style defined in the parent list component is inherited by the child items.

Answer: B, C

NO.151 A UX Designer is in the process of designing a new page layout for a custom
object in Salesforce. How should the designer ensure the best end-user experience?

A. Include all potentially useful fields.

B. Make field labels and API names identical.

C. Mark all fields as required.

D. Group similar fields using sections.

Answer: D

NO.152 What would it mean for the user when designing perceivable content?

A. The content should only be presented in a visual format.

B. The content should only be presented in an audio format.

C. The content should be presented in a way that can be convertible between different
formats.

Answer: C

NO.153 Cloud Kicks wants to incorporate human-centered design across its

organization. Which two practices should be adopted?

A. Including innovative ideas to showcase technology

B. Observing user behavior

C. Putting oneself in the situation of the end-user

D. Creating requirements based on business leaders' priorities

Answer: B, C

NO.154 Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with
some new functionality for customers. What are two reasons why CK's UX Designer
would consider using an interactive prototype in this situation? Choose 2 answers

A. To increase the speed of design compared to paper prototyping

B. To eliminate the need for journey mapping during discovery

C. To avoid added long-term cost from oversight-driven rework

D. To enable iterative feedback from the users

Answer: C, D
NO.155 A UX Designer is adding an icon without a visible, descriptive label to an
interface using a Salesforce Lightning Design System (SLDS) component Blueprint.
Which attribute should be used to ensure the icon complies with accessibility
requirements?

A. href

B. class

C. title

D. for

Answer: C

NO.156 Cloud Kicks is planning its Einstein Bot implementation and has identified
common issues the Bot can resolve. CK has determined that extensive technical
planning is needed for bot effectiveness and customer satisfaction.

A. Training and support for planning

B. User interface planning

C. De-boarding planning

D. Voice and tone planning

Answer: B

NO.157 A UX Designer is creating a customer support site in Experience Builder that will
be internationalized across 12 different countries. Which two design considerations
should be made when planning for this site?

A. Countries may read text in a different direction (right to left vs. left to right), and
layouts will need to be adjusted.

B. Country flags used as links to adjust languages provide an ideal way to switch
between locales or languages for users.

C. Colors may have different contrast ratios in some countries and need adjusted
contrast for proper visibility by users.
D. Colors may have different cultural meanings in different countries, changing the intent
of UI elements.

Answer: A, D

NO.158 Cloud Kicks wants its Discovery team to help explain the relationships between
process steps and business teams. Which types of process map should they produce?

A. SIPOC Map

B. High-Level Process Map

C. Cross-Functional Flowchart

D. Value Stream Map

Answer: C

NO.159 A UX Designer is creating a customer support site in Experience Builder that will
be internationalized across 12 different countries. Which two design considerations
should be made when planning for the site?

A. Countries may read text in a different direction (right to left) vs (left to right), and
layouts will need to be adjusted.

B. Country flags used as links to adjust languages provide an ideal way to switch
between locales or languages for users.

C. Colors may have different contrast ratios in some countries and need adjusted
contrast for proper visibility by users.

D. Colors may have different cultural meanings in different countries, changing the intent
of UI elements.

Answer: A, D

NO.160 Cloud Kicks (CK) is implementing its brand style guide using out-of-the-box
Experience Builder features. CK wants to avoid custom solutions. Which declarative
option could be used?

A. Apply brand fonts and colors.

B. Use a different template.

C. Update global CSS.

Answer: A

NO.161 A UX Designer interviews a user who spends most of their time moderating
forums, enforcing community standards, and providing member support. Which
Salesforce persona does this user align with?

A. Site Admin

B. Community Manager

C. Support Manager

Answer: B

NO.162 Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX
Designer has an innovative solution but is struggling to get the team to visualize where
and why it fits into what the customer does. Which technique should be used?

A. Personas

B. Storyboards

C. High-fidelity Prototype

Answer: B

NO.163 Cloud Kicks wants to modify one of its custom Lightning Web Components so
that its administrators can change the look and feel depending on what type of Lightning
page it is used in. Which feature should be recommended?

A. Styling hooks

B. CSS loaded as a static resource

C. App Builder styling property

D. SLDS utility classes

Answer: C

NO.164 A UX Designer at Cloud Kicks has been asked to gather insights for a newly
released feature at scale from a specific set of users in the flow of their work. Which
approach should be used?

A. In-App Feedback

B. User Interviews

C. A/B Test

D. Survey

Answer: A

NO.165 Cloud Kicks is considering using Learning Paths functionality to assign learning
content to employees as part of its onboarding process. Which feature could be assigned
to learners?

A. Trailhead modules

B. Hands-on challenges

C. Superbadges

Answer: A

NO.166 A sales representative needs to quickly see key fields whenever viewing an
opportunity. Which three Salesforce features would allow fields to be available when they
are viewing a record? Choose 3 answers

A. Customer Links

B. Highlights Panel

C. Compact Layout

D. Tabs

E. List Views
Answer: B, C, E

NO.167 How would a UX Designer differentiate between voice and tone?

A. Voice reflects the expression and tone is the way one designs.

B. Voice reflects the character and tone is one's strength.

C. Voice reflects the frequency and tone is one's pitch.

D. Voice reflects the personality and tone is the way one speaks.

Answer: D

NO.168 The UX team at Cloud Kicks is examining the user interface of the company's
customer-facing portal that runs on Experience Cloud. They want to determine the
portal's compliance with recognized standard usability principles. How should this be
accomplished?

A. Intuitive Review

B. Heuristic Evaluation

C. User Testing

Answer: B

NO.169 Cloud Kicks has updated its logo and wants it prominently displayed on its
Digital Experience site. Where does their UX Designer need to code to update the logo?

A. Visualforce pages

B. Page headers

C. Email templates

Answer: B
NO.170 Cloud Kicks' Sales team needs In-App Guidance for key functions and processes
so they can maximize their time. In which three ways should a UX Designer customize
the Salesforce Help Menu to meet this request? Choose 3 answers

A. Provide the user with a site map of all the content.

B. Add links to printable tip sheets or training videos.

C. Create just-in-time pop-up content based on new feature rollouts.

D. Provide access to specific Trailhead or MyTrailhead content.

E. Add links to a company dictionary or glossary of key terms.

Answer: B, C, D

NO.171 A UX Designer creates a set of patterns and guidelines for including visual
indicators letting a user know which form fields are required. Which Usability Heuristic is
being used in this case?

A. Visibility of system status

B. User Control and Freedom

C. Error diagnosis and recovery

Answer: A

NO.172 Cloud Kicks is displaying Knowledge articles on a site with a colored

background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines
(WCAG) level AA for normal text. What is the minimum color contrast ratio that would
pass these guidelines?

A. At least 7.0:1

B. At least 3.0:1

C. At least 4.5:1

Answer: C
NO.173 A UX Designer has identified the Case Solver as a key user persona for Cloud
Kicks' Service Cloud instance. Which activities should be considered while designing the
Case Solver experience?

A. Troubleshooting customer issues and logging activities

B. Training other agents and editing knowledge articles

C. Viewing the status of cases and analyzing campaign metrics

Answer: A

NO.174 A group of sales users needs to be guided step by step through a new process
using Floating or Docked Prompts. Their administrative team wants the ability to see the
adoption of this assistance via Reports and Dashboards.

A. In-App Guidance Prompts using myTrailhead

B. Custom build using Salesforce Flow

C. Basic In-App Guidance Prompts

D. Use the Walkthrough App from AppExchange

Answer: D

NO.175 A UX Designer wants to quickly mock up Salesforce user interface experiences

using a collection of prebuilt components. The designer needs Salesforce Lightning
resources for their design and prototype such as base components, tokens, and design
patterns. Which tool or installation should be used?

A. Lightning Design System Zip

B. Sketch plugin

C. Lightning Design System Unmanaged Package

D. SLDS Validator

Answer: B
NO.176 A UX Designer at Cloud Kicks is having difficulty getting its developers to see
why the design changes would improve the user experience. How should the designer
help mitigate pushback from developers?

A. Invite them to user testing.

B. Ask a manager or superior to do it.

C. Let them know the designer is the expert.

D. Hand them a printout of the design.

Answer: A

NO.177 A UX Designer at Cloud Kicks is having difficulty getting its developers to see
why the design changes would improve the user experience. How should the designer
help mitigate pushback from developers?

A. Share research notes from previous projects with them.

B. Get buy-in from the development lead first and let them persuade others.

C. Work together on setting up UX Indicators.

Answer: C

NO.178 Cloud Kicks is considering whether it should implement the Standard Salesforce
Navigation or use the Console for its Sales team. What is one requirement that could lead
to recommending the Console?

A. Need for viewing multiple list views at the same time

B. Ability to toggle between multiple records

C. Work that is mostly in the field

Answer: B

NO.179 Cloud Kicks (CK) has not migrated to Lightning Experience but wants to leverage
the Salesforce Lightning Design System (SLDS) in its custom applications. Which three
solutions should CK's designers use to deliver applications with a consistent Lightning
NO.180 Cloud Kicks wants its Salesforce app to represent company branding and comply
with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about
themes and branding?

A. Salesforce automatically updates the selected brand color to make it accessible; this
should be overridden to select the colors manually.

B. There is a default WCAG compliant Salesforce color theme; only brand color can be
updated.

C. The color palette is auto-generated based on the brand color to be WCAG compliant.

Answer: C

NO.181 A UX Designer has been asked to improve Salesforce adoption among sales
representatives at Cloud Kicks. After conducting stakeholder and user interviews, the
designer finds there is no clear, consistent sales process. What should the designer do
next?

A. Tell the customer they need to improve operations before any work can be done.

B. Log the findings and move forward with presenting possible solutions.

C. Recommend Field Level Validation to ensure users are entering the correct data.

D. Conduct a workshop with stakeholders to align on the current state and build
consensus.

Answer: D

NO.182 A UX Designer needs to declutter the Highlights panel for a custom object's
Lightning page. The team that uses this object explained there are too many action
buttons; only specific actions are used for each status of the record. Which Lightning
Record Page feature should be used to solve this problem?

A. Audiences

B. Dynamic Forms

C. Dynamic Actions

Answer: C
NO.183 A UX Designer is creating an experience to help organize content into collapsible
sections. Which Lightning component should be used?

A. Einstein Next Best Action

B. Lightning Toggle

C. Accordion

D. Highlights Panel

Answer: C

NO.184 Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's
relationship manager has requested that partners are able to quickly browse and see
their opportunities segmented by key attributes: If the opportunity is closing within 2
weeks, If it is valued at more than $100,000. Which approach should be used in
Experience Builder to enable this?

A. Create a custom Lightning Web Component using a data table for each key attribute.

B. Allow each user to create a filter for each key attribute and link to the opportunities list
view.

C. Configure a pre-filtered opportunity list view for each key attribute with the partner
group.

Answer: C

NO.185 Cloud Kicks requires a custom image to be added to a record detail page, making
it easier for the company to visually identify its current membership level. Which platform
tools should be used to achieve this requirement?

A. A Formula Field, Static Resource, and Object Page Layout

B. Image Field, Dynamic Form, and Lightning Record Page

C. Lightning Components, SLDS Icons, and Compact Layouts

Answer: A
NO.186 In which way could the usability of accordion elements be improved in a mobile
environment?

A. Use the Back browser button to collapse content.

B. Move an expanded section to the top of the screen.

C. Expand the first section by default.

Answer: C

NO.187 A UX Designer at Cloud Kicks is having difficulty getting its developers to see
why the design changes would improve the user experience. How should the designer
help mitigate pushback from developers?

A. Get buy-in from the development lead first and let them persuade others.

B. Work together on setting up UX Indicators.

C. Share research notes from previous projects with them.

Answer: B

NO.188 A UX Designer has created a new form for a call center that takes special delivery
information from its customers. The designer wants to ensure the call center staff finds
the form easy and intuitive to use. Which kind of testing should be conducted to validate
this?

A. Usability Testing

B. Survey

C. Focus Groups

D. Qualitative

Answer: A

NO.189 Which visual design elements should be used in corporate style and branding
guidelines?

A. Typography, Color, Imagery

B. A/B Testing, Heuristics, Diary Studies

C. Sketching, Wireframes, Storyboards

D. User Stories, Scenario, UX Reviews

Answer: A

NO.190 Cloud Kicks has requested feature enhancements as a result of user acceptance
testing. In which three ways could the changes be effectively analyzed and implemented?
Choose 3 answers

A. Determine the change in scope and impact of each enhancement request.

B. Develop and deploy all enhancement requests before going live.

C. Reduce unexpected results by configuring and testing in a sandbox.

D. Deploy enhancements with the feature and adjust scope accordingly.

E. Create a prioritization list and perform a feasibility analysis.

Answer: A, C, E

NO.191 A UX Designer wants to customize the end user's Salesforce app experience.
Which two administrative capabilities should be used for mobile navigation menu setup?
Choose 2 answers

A. Tab visibility is dependent on the location of the user.

B. Different menu configurations can be set for different types of users.

C. Navigation items are configured in the Salesforce Navigation Setup mode.

D. Visualforce pages and Lightning pages can be included.

Answer: C, D

NO.192 What would it mean for the user when designing perceivable content?

A. The content should only be visible.

B. The content should not be visible to all senses.

C. The content should not be visible to all senses.

D. The content should only be audible.

Answer: A

NO.193 What is a benefit of inclusive design?

A. Reducing friction for users in achieving their goals

B. Tailoring a solution to one type of user

C. Creating a lowest-common-denominator design

Answer: A

NO.194 Cloud Kicks has already identified its user personas and is working with a UX
Designer who wants to synthesize what the company knows about its users to create a
shared understanding with the rest of the organization. Which tool should the designer
use?

A. Executive Summary

B. Empathy Map

C. Prioritize Backlog

Answer: B

NO.195 After conducting user interviews, a UX Designer finds that an equal amount of
users prefer to use the Comfy density setting as the Compact density setting while
viewing record details. Which approach should be avoided by developers when building
custom components to make sure their components take advantage of this setting?

A. Using the varSpacingMedium design token in CSS to set spacing

B. Using REM-based spacing values when styling components.

C. Using existing Lightning Components such as the card or page header

Answer: B

NO.196 Which elements of visual design should be used to better translate style and
branding guidelines?

A. Typography, Color, Imagery

B. Wireframes, Personas, Blueprints

C. Sketching, Wireframes, Storyboards

Answer: A

NO.197 A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the
design of new customer services. Which approach combination encourages more
creative problem-solving?

A. Divergent and convergent

B. Agile and efficient

C. Simple and innovative

Answer: A

NO.198 A UX Designer wants to communicate the value of diversity, inclusion, and

equality in design. Which three business outcomes represent these values? Choose 3
answers

A. Less employee turnover

B. Greater market share

C. Economic growth

D. Critical investing

E. Fewer workplace debates

Answer: A, B, C
NO.199 Cloud Kicks hired a UX Designer to help improve the design of its Experience
Cloud site. The company knows the interface needs updating but is unsure about what
should be done. Which tool should the designer utilize first?

A. Heuristic Evaluation

B. Low-Fidelity Prototype

C. Design Template

Answer: A

NO.200 Users from a small group within a sales team have complained about an object
that is often used only by them that has not been added to their Lightning app. Due to the
small volume of users, the administrator is not considering a new app for them. Which
two Salesforce features should be suggested to improve the end-user experience?

A. Favorite the often-used object

B. Add the object's related list to the home page

C. Personalize the navigation bar

D. Create a custom component on a dashboard

Answer: A, C

NO.201 Following a human-centered design process approach, Cloud Kicks is preparing

a user feedback session for an app that is not performing as anticipated. In which two
ways could confirmation bias be avoided? Choose 2 answers

A. Interview users about the intended use of the product to support the questionnaire
creation.

B. Obtain user feedback to reinforce known assumptions and support design decisions.

C. Diversify feedback by ensuring it features as many unique perspectives as possible.

D. Review questions to remove assumptions about issues or problems not supported by

quantitative data.

Answer: A, C
NO.202 Cloud Kicks' Sales team needs In-App Guidance for key functions and processes
so they can maximize their time. In which way should a UX Designer customize the
Salesforce Help Menu to meet this request?

A. Show a site map of all the content.

B. Create a docked prompt based on new feature rollouts.

C. Provide links to external resources, such as training videos or a company dictionary.

Answer: A

NO.203 A UX Designer has created two different user interface designs for a new
marketing landing expected to have several visitors. The landing page has a contact form
on it, and the designer wants to know which design produces the most form
completions. Which testing method should be used?

A. Card Sorting

B. User Acceptance Testing

C. Diary Studies

D. A/B Testing

Answer: D

NO.204 A UX Designer wants to customize the end user's Salesforce app experience.
Which administrative capability should be used for mobile navigation menu setup?

A. Menu tabs can be based on different user types.

B. Menu tabs visibility is based on user location.

C. Menu tabs can be Visualforce and Lightning pages.

Answer: C

NO.205 A UX designer wants to understand the mental model of employees who have
requested a new internal community. The brief specifies what the employees should be
able to do on the site, but the designer needs to suggest a suitable architecture. Which
technique should be used?
A. User Test

B. Cognitive Walkthrough

C. Tree Testing

D. Card Sorting

Answer: D

NO.206 A UX Designer is working on a series of custom Salesforce components for a

new website. In which way could the designer accelerate the visual design process?

A. Use separate stylesheets to make implementation easier.

B. Build a custom layout in Salesforce and export the underlying code.

C. Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins.

Answer: C

NO.207 A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized? Choose 3 answers

A. Tabs within the app's navigation bar

B. Relationship between standard objects

C. Page layouts of the records

D. Details to be shown in the records highlights panels

E. Opportunity lead scoring

Answer: A, C, D

NO.208 A UX Designer wants to build on a human-centered design by focusing on more

than just an individual person and is considering engaging, connected, and social
value-driven solutions. What is the designer practicing?

A. Compassionate Design
B. Relationship Design

C. Service Design

D. User Experience Design

Answer: C

NO.209 Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns
with company branding. Which element could be customized in the Salesforce app to
match CK's branding?

A. Search bar layout and loading page background

B. Background image and focus link color

C. Brand color and loading page logo

Answer: C

NO.210 Cloud Kicks is making inclusive design a priority for its communities and
customers. What are the three inclusive design action-oriented principles?

A. Recognize imperfection. Learn from diversity. One size fits one.

B. Recognize exclusion. Learn from diversity. Solve for one, extend to many.

C. Recognize diversity. Learn from experts. Focus on one person.

Answer: B

NO.211 Cloud Kicks (CK) has hired a UX Designer to help with the design of its
Experience Cloud site. CK wants to understand the structure and layout of the navigation
menu. Which activity should the designer use while card sorting?

A. Compare two versions of the navigation menu mockups to see which performs better.

B. Have users sort the cards based on similar categories or groups.

C. Arrange pages based on the user's interaction.

Answer: B
NO.212 Financial advisor should be able to access a customer's record in Sales Cloud
and see all potential business opportunities related to each individual customer. The
bank does not have any corporate or business customers at this time. How should a UX
Designer suggest the bank represent its customers within its Salesforce instance?

A. Standard Person Account Object

B. Standard Lead Object

C. Standard Opportunity Object

D. Standard Account Object

Answer: A