Trouble shooting and correction

Trouble shooting and correction

Page

General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Mains switching system, power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Power-on impossible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Power-on possible but no other functions available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Mains switching possible but no other functions of X-ray generating system available. . . . . . . . . . . . . . . . . . . . 8
Power-on possible, X-ray inspection unit switches off automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Control, light barrier, conveyor system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

No control function available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Light barriers do not react . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
The height light barrier does not react . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Conveyor belt stops by itself during baggage inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Indicator MACHINE_OK is red . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Indicator XRAY READY is red. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Pneumatic system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

X-ray generating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

No X-rays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
X-ray on indicators do not light up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
X-rays do not switch off when conveyor belt is running. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Image generating system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Detector lines with line interface boards LIF 3.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
No image representation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Bright or dark images during baggage inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Unsatisfactory image, low contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Objects are cut or parts are missing, image proportions are not correct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Image evaluating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Evaluation PCs do not boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
X-ray images are not transmitted to analyst station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Untypical system behaviour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

After software updates, reinstallation... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Failure of the HMS in the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Switch on the X-ray inspection unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Change detection characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Preselect the NO SCAN mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Error codes 0001 - 0099 (belt control module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Error codes 0100 - 0199 (X-ray dose) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Error codes 0200 - 0299 (OLS function). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Error codes 0301 - 0399(TIP errors) Not relevant to HI-SCAN 10080 EDtS . . . . . . . . . . . . . . . . . . . . . . . . . 51
Error codes 0400 - 0499 (EDS errors) Not relevant to HI-SCAN 10080 EDtS . . . . . . . . . . . . . . . . . . . . . . . 51
Error codes 0500 - 0599 (calibration). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Error codes 0600 - 0699 (User Interface). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Error codes 0700 - 0799(ZIP/CD drive). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

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Error codes 0800 - 0899 (Dongle) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Error code 0900 (Keyboard) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Error codes 1000 - 1099 (UI-TIP) not relevant to HI-SCAN 10080 EDtS. . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Error codes 1100 - 1199 (OLS) not relevant to HI-SCAN 10080 EDtS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Error codes 1200 - 1299 (UI general) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Error codes 1300 - 1399 (Dongle) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Error codes 1400 (UI-Network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Error codes 1500 - 1599 (LS - Silhouette) not relevant to HI-SCAN 10080 EDtS . . . . . . . . . . . . . . . . . . . . 58
Error codes 1600 - 1699 (recheck) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Error codes 1700 - 1799 (ZIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Error codes 1800 - 1899(OJT) not relevant to HI-SCAN 10080 EDtS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Error codes 1900 - 1999(Modem) Error codes not relevant to HI-SCAN 10080 EDtS. . . . . . . . . . . . . . . . . 59
Error codes 2000 - 2099 (Handshake and result). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Error codes 2100 - 2199 (Printer) Error codes not relevant to HI-SCAN 10080 EDtS . . . . . . . . . . . . . . . . . 64
Error codes 2200 - 2299 (USV). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Error codes 2300 - 2399 (ISIS) not relevant to HI-SCAN 10080 EDtS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Error codes 2400 -2499 (Image processing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Error codes 2500 - 2599 (Calibration EDtS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Error codes 2600 - 2699 (PI 4 Ethernet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Error codes 2700 - 2799 (LBcurtain) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Error codes 2800 - 2899 (HMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Error codes 2900 - 2999 (ioconfig) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Error codes 3000-3099 (ioconfig) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Error codes 3100 - 3199 (ioconfig) not relevant to HI-SCAN 10080 EDtS. . . . . . . . . . . . . . . . . . . . . . . . . . 74
Error codes 3200 - 3299 (Evalagent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Error codes 3300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Error codes 3800 - 3899(BHS-Manager) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Error code 3900 (DMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Error codes 4400 - 4499 (Plausibility). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Error codes 9000 - 9005 (System error) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Internal errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Special errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Wrong or missing options and menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Other errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

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 Trouble shooting and correction

General information
This trouble shooting guide mainly lists possible errors of X-ray inspection units type HI-SCAN 10080 EDt S as well
as measures to correct such errors. Other errors that may probably be corrected by the operating personnel are de-
scribed in the respective operating instruction.

a scribed
Observe the Safety instructions at the beginning of this manual when undertaking any of the work de-
below!

a All work must be performed only by a qualified service technician!

i To do a successful trouble shooting it is essential that you correct the errors according to the order of er-
rors listed in this guide, i.e. errors in the power supply system have to be corrected before looking for er-
rors in the X-ray generating system.

i Switch off the communication among individual subsystems temporarily (service menu page 2) in order
to localize the error systematically (see section Test- and diagnosis programs).

i In section "System description" you find a survey on the functions of individual subsystems that are need-
ed for trouble shooting. Please find the valid circuit diagrams in the appendix of this manual.

i You should, in any case, check the status indicators on the system monitor. Here you find important infor-
mation on the current status of the unit.

i In the general plan Z 5507593-Z you find the positions of the individual electrical components.

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Trouble shooting and correction

The trouble shooting guide is divided into five main groups:

• Mains switching system, power system

• Control-, light barrier-, conveyor system
• Pneumatic system
• X-ray generating system
• Image generating system
• Image evaluating system
• Untypical system behaviour
• Error messages

There are some test and diagnostic programs available for trouble shooting purposes. Such programs are detailed
in section Test and diagnosis programs.

Besides that, you should pay attention to the LEDs of the individual components which also give you some informa-
tion on possible causes of error. The function of the respective LEDs is partly described in the modules’ adjustment
instructions.

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Mains switching system, power system

Power-on impossible
In case of problems with switching on the X-ray inspection unit, first check if relay K4 (=S+001-K4, main distribu-
tion) switches. If it does, skip the following paragraph and proceed with the next one.

i When doing a trouble shooting, use the circuit diagram in the appendix of this manual.

Possible cause Test point Correction

Mains voltage missing input terminal e Check local mains voltage and connect mains
+040-X1 1;2;3 supply.
(input voltage, see
circuit diagram) e Fuse of previous transformer (option) has trig-
gered.

e Supply plug is not inserted.

Main switch off. =S+420-S2 e Switch on main switch.

e If main switch is defective, replace.

Automatic circuit breaker F1 trig- =S+001-F1 e Switch on automatic circuit breaker.
gered.
e If the fuse responds several times, eliminate the
cause (defective consumer, short circuit etc.).
24V DC control voltage of PI miss- =S+001-G1 e Switch on power supply -G1.
ing
e Check primary and secondary voltage of power
supply -G1, switch off and replace defective con-
sumers.

e Replace fuse in 24 V circuit. If the fuse responds

several times, eliminate the cause (defective
consumer, short circuit etc.).

e Replace power supply if defective.

UPS deactivated =S+520-A1 e Check the power supply of the PI 4 board.

e Activate UPS manually.

e Check if a serial connection to the PI 4 board ex-

ists. For this, separate the connection to the PI 4
board and check the serial communication of the
UPS by means of the APC diagnostics software.

e Replace UPS if defective.

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Trouble shooting and correction

Possible cause Test point Correction

No function of PI 4. =S+002-A1 e Check required supply voltages of PI 4. Switch on

LEDs on PI 4: power supplies or replace power supplies com-
J21
pletely.

POW_OK
12V_ISO
5V_ISO
XRC12
KEY12
e HiTraX power supply defective.

+24V
Dc12

+3,3
+5
-5
e Output POWER_ON_CONTACTOR at plug -X38:1,2
X2
of PI 4 is defective.

=S+001-G1/2
No automatic reset. =S+420-S3 e Carry out a manual reset from the operating pan-
el.

=S+002-A1 e Check the position of jumper J8 on PI 4 (see Ad-

justment instruction PI 4), change if necessary.
Key switch POWER ON in stand-by =S+420-S5 e Turn the key switch to position POWER ON (con-
mode. trol via X-ray unit).

e Turn the key switch to position REMOTE CON-

TROLLED and check the BHS start signal.
Power-on via BHS impossible. =S+002-A X36:3,4 e The optional contact POWER ON of the control
cabinet is missing.

e The jumper on terminal X36:3,4 is missing, as far

as you do not choose the option to switch on the
X-ray unit from HME/HMC.

e The power-on of the X-ray inspection unit via the

optional HME/HMC is not activated.
Power-on via optional HME/HMC e The jumper on terminal X36:3,4 is still existent.
impossible.
e The optional contact POWER ON of the BHS is
missing.

e No communication between HMS/HMC and X-ray

inspection unit. Check the IP address of the PI
server. Check the network name of the unit.

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Power-on possible but no other functions available

When this error occurs, contactor K4 on the distribution is attracting.

i When doing the trouble shooting use the circuit diagram in the appendix of this manual.

i To quickly test or trace signals, use the I/O test in the diagnosis menu.

Possible cause Test point Correction

Emergency stop activated. 5 emergency-stop e Unlock the respective emergency stop switch
switches on the unit. and then actuate the reset key +420-S3.

Emergency stop con- e Reset the emergency stop signal of the BHS.
tact of BHS.
Automatic reset of power up not =S+420-S3 e Actuate reset key +420-S3.
recognized.
24V from emergency stop relay =S+001-PNOZ e Check 24V supply voltage from power supply G1
missing. =S+001-G1 (24V control voltage). Switch on power supply or
replace.

e Check the preliminary fuse (option) and replace

if necessary.
Reset contacts of PI 4 missing. =S+002-A1;X 31:3,4 e Check the correct fitting of the PI 4 plug-in con-
X 20:2 nection.

e Replace PI 4.
Emergency stop relay defective. =S+001-PNOZ e Replace emergency stop relay.
Contactor -K2 defective. =S+001-K2 e Replace contactor.

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Trouble shooting and correction

Mains switching possible but no other functions of X-ray generating system avail-
able
When this error occurs we expect that contactor K4 on the distribution is attracting and no emergency stop is acti-
vated.

i When doing the trouble shooting use the circuit diagram in the appendix of this manual.

i To quickly test or trace signals, use the I/O test in the diagnosis menu.

Possible cause Test point Correction

Interlock circuit open. e Close all doors of the pre-tunnels.

=IOC+601-X13 e Check the correct fitting of the connector be-

=IOC+626-X13 tween pre-tunnel VT and central unit.

e Verify that all interlocks are closed on the posi-

tions relevant to safety throughout the unit.
Reset contacts of PI 4 missing. =S+002-A1;X 31:3,4 e Check the correct connection of the PI 4 connec-
X 20:2 tor.

e Replace the PI 4.
Contactor -K3 defective. =S+001-K3 e Replace the contactor.
The XRC 1.2/9.0 is switched off via e Switch on the XRC 1.2/9.0 by means of the main
its main switch switch.

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Power-on possible, X-ray inspection unit switches off automatically

When this error occurs we expect that contactor K4 on the distribution is attracting and no emergency stop is acti-
vated.

i When doing the trouble shooting use the circuit diagram in the appendix of this manual.

i To quickly test or trace signals, use the I/O test in the diagnosis menu.

Possible cause Test point Correction

BHS removes the POW_ON signal =S+010-K50.4 e Set the POW_ON signal to static state at the BHS.

e Check the BHS signal output.

The optional "ON" signal of the HME/HMS e Activate the "ON" signal, specific to the unit, on
HMS/HMC is reset. the HME/HMC.
POWER_GOOD signal missing on =S+002-A1X29:5,6 e Check the function of relay -K20 and replace, if
PI 4 IN51 required.
e Check the electronic socket of the relay - K20 and
replace it if necessary.
The UPS is instructed to shut down =S+520-A1 e The serial connection between PI 4 and UPS is in-
terrupted. Restore the connection.

e The contacts on PI 4 are defective. Replace PI 4.

e The jumper setting on the PI board is wrong. Cor-

rect the jumper setting according to the circuit
diagram.

e Replace the UPS.

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Trouble shooting and correction

Control, light barrier, conveyor system

i Before starting the trouble shooting in the control system, all errors of the power supply system must have
been corrected!

i To quickly test or trace signals, use the I/O test in the diagnosis menu.

No control function available

Possible cause Test point Correction

Supply voltage on PI 4 missing. =S+001-G1/2 e Check the supply voltage of the power supply -G1
=S+002-A1 (24V control voltage). Switch on the power sup-
LEDs on PI 4 ply or replace it.

e Check the supply voltage of the power supply of

older X-ray inspection units -G3 (12V supply volt-
age). Switch on the power supply or replace it.

=S+001-U1 e Check the DC/DC converter in newer X-ray in-

spection units.

e Check the power supply of the Acquisition PC.

Replace the power supply if required.
Problem of communication with =S+500-A1 e Check the data line between Acquisition Control-
Acquisition Controller. =S+002-A1 ler and PI 4 for defective connectors and replace.
blinking LED
PC_ALIVE on PI 4 e Reboot the unit.
System error of PI 4. =S+002-A1 e Reboot the unit.
blinking LED
PC_ALIVE on PI 4 e Replace the PI 4.

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Light barriers do not react

i To quickly test or trace signals, use the I/O test in the diagnosis menu.

i When doing the trouble shooting use the circuit diagram in the appendix of this manual.

Possible cause Test point Correction

Voltage supply to light barriers not =S+191-A1/2 e Eliminate cause (defective connector, defective
correct. =S+193-A1/2 connecting cable etc.).
Transmitter or receiver diodes of e Clean light barrier resp. remove labels.
light barriers dirty or covered by
labels.
Signal LS1~ , resp. LS3~ missing at
PI 4. Check signals LS1~ resp.
LS3~ (LEDs on PI 4 or I/O test).
i The respective LED must extinguish when the
light barrier is interrupted. The function can
be easily checked with an object being trans-
ported through the inspection tunnel.

e If LEDs LS1 or LS3 do not respond, check connec-

tions between light barriers and PI 4 and replace
connecting cable if required.

95587717 13/09/2012 © Smiths Heimann 11

Trouble shooting and correction

Possible cause Test point Correction

Light barrier LS1 or LS3 wrongly e Check jumpers of light barrier system (see sec-
configured or defective tion Adjustment instructions).

e Check light barrier function by means of LEDs.

i The LEDs of the light barrier receiver have the

following meaning:

H1 ->Error message:
Light barrier interrupted after switching on the X-ray unit
(dust, labels etc.).
H2 ->Channel 2 not interrupted.
H3 ->Channel 1 not interrupted.

First test light barrier without interruption. LEDs H2 and H3 must

light up, H1 is off. Then interrupt both channels of the light barri-
er; H2 and H3 go off. Enable light barrier again.

LIGHT BARRIER RECEIVER LEDs

e Replace defective light barrier if required.

e Replace defective PI 4 if required.

The optional light barriers LS0/LS4 e The light barriers are misaligned. Reposition the
do not react. light barriers.

e The power supply of the light barriers is inter-

rupted. Restore the power supply.

e The wrong light barrier type NPN was used in-

stead of PNP.

e Clean light barriers and remove labels respec-

tively.

12 95587717 13/09/2012 © Smiths Heimann

 Trouble shooting and correction

The height light barrier does not react

i To quickly test or trace signals, use the I/O test in the diagnosis menu.

i When doing the trouble shooting use the circuit diagram in the appendix of this manual.

Possible cause Test point Correction

Voltage supply of light curtain not =S+210-A1 e Eliminate cause (defective connector, defective
ok. =S+210-A2 connecting cable etc.).
=S+001-G1
Transmitter or receiver diodes of =S+210-A1 e Clean light curtain or remove label.
the light curtain dirty or covered by =S+210-A2
labels.
Communication error between =S+001-A28 e Check the voltage supply of the interface con-
light curtain and Acquisition PC. =S+500-A1 verter, replace the power supply or the converter
if required.

e Check the transmission paths and replace defec-

tive connectors or connecting cables.

e Check the position of the sliding switch in the in-

terface converter. The switch must be on DCE.

e Check the transmission parameters setting in

the interface converter. Half-duplex transmis-
sion of the data takes place with a transmission
rate of 19200 baud.
Wrong normalization of data from e Correct the reference values in the settings
the height light barrier. menu.

e Some of the photoelectric cells are blocked. They

supply always the same height values. A me-
chanical readjustment is required.

95587717 13/09/2012 © Smiths Heimann 13

Trouble shooting and correction

Conveyor belt stops by itself during baggage inspection

i When doing the trouble shooting use the circuit diagram in the appendix of this manual.

i To quickly test or trace signals, use the I/O test in the diagnosis menu.

Possible cause Test point Correction

Current limiter of frequency con- =S+005-U1 e Reduce load of conveyor belt if possible.
verter (FU) has responded.
e Remove mechanical obstructions.

e De-energize frequency converter until the LED

display has extinguished.

e Check FU programming.

e Check drive motor for interturn short circuit and

replace if necessary.
Frequency converter wrongly pro- =S+005-U1 Check the FU start signals (only with running con-
grammed or defective. veyor) and the FU return signals.

e Eliminate interruption (connecting cable).

e Check programming of frequency converter and

correct; replace frequency converter if required.
Thermostat in drive motor =S+005-U1 Check FU error message.
responded. =S+150-S1
e Switch the unit off and let the motor cool down
(about 30 min.).

e Eliminate interruption (connecting cable).

e Check and correct programming of frequency

converters, replace frequency converter.

14 95587717 13/09/2012 © Smiths Heimann

 Trouble shooting and correction

Possible cause Test point Correction

Motor protection circuit breaker of =IOC+671-Q1 e Eliminate mechanical obstructions on the con-
feed/discharge conveyor belt trig- =IOC+670-Q1 veyor belt or the drive unit.
gered.
e Compare current setting at the motor protection
circuit breaker with the motor nominal current
and correct if required.

e Check drive motor for interturn short circuit and

replace if required.

e Motor protection circuit breaker or auxiliary con-

tact is defective and has to be replaced.
Frequency converter in wrong =S+005-U1 e Switch to operating mode "External operating
operating mode. mode" on the FU operating panel.
Key switch POWER ON in stand-by =S+420-S5 e Turn the key switch to position POWER ON (con-
mode. trol via RPG).

e Turn the key switch to position REMOTE CON-

TROLLED and check the BHS start signal.
BHS removes the CONV_ON signal. e Check the signal exchange with the BHS.
The Acquisition Controller is shut e Check the activation conditions of the Acquisi-
down tion Controller.

95587717 13/09/2012 © Smiths Heimann 15

Trouble shooting and correction

Indicator MACHINE_OK is red

i Have a look at the error report in the diagnosis menu to be able to localize the cause. See Error messages
from (f 40) onwards.

Possible cause Test point Correction

Autotest error. e See paragraph Internal errors from (f 81) on-

wards.
The feedback of the shutter indica- e Check the LED status on the proximity switches
tion is missing or time-delayed. of the shutter indicator. If necessary, replace the
sensor.

=S+002-X2: 1,2,3 e Check the input of the PI 4 board. In case of de-

=S+002-X3: 1,2,3 fective inputs replace the PI 4 board.
=S+002-X3: 4,5,6
e Reposition the sensors.

e Check the operativeness of the shutters. Correct

possible malfunctions or replace the calibration
device completely.
Internal run time error e Restart the unit. Check the involved components
which led to the run time error (see error mes-
sage on status display). After consulting the
headquarter, replace or readjust the involved
components if necessary.

e Check the general operation for signal devia-

tions and correct them (this applies to all BHS in-
terfaces working according to the Handshake-
and-Result principle).
Signal deviation of a detector line =S+(060 - 070) e There is a mechanical problem with one of the
shutters. Check the correct functioning of the
shutters.

e See error description of image generating sys-

tem.
There was no calibration carried e Check the calibration device and correct possi-
out within the last 48 hours. ble malfunctions.

e Check and correct the alignment of the detector

or the detector lines.
The temperature sensor of the =S+150-S1 e Switch off the X-ray inspection unit. Wait until
drive motor has tripped. also the LED display of the FU has extinguished.
Reboot the X-ray inspection unit.
A motor protection circuit breaker e Reset the motor protection circuit breaker and
of a discharge belt has tripped. remedy the cause for the motor protection circuit
breaker tripping.

16 95587717 13/09/2012 © Smiths Heimann

 Trouble shooting and correction

Possible cause Test point Correction

Internal hardware error. e Reboot the unit. If the error recurs, replace the
Acquisition PC.
Internal software error. e Restart the unit. Should this error occur again
check the adjusted settings for wrong configura-
tions.

e Carry out a dongle reset and re-enter all project

specific data.

e After consulting the headquarters, install other

software if necessary.

95587717 13/09/2012 © Smiths Heimann 17

Trouble shooting and correction

Indicator XRAY READY is red

i Have a look at the error report in the diagnosis menu to be able to localize the cause. See Error messages
from (f 40) onwards.

Possible cause Test point Correction

Autotest and calibration still run- e Wait until autotest and automatic calibration are
ning. finished (max. 5 minutes).
Analyst PC not ready. e Wait until the analyst PCs are ready (max. 5 min-
utes).

e Test analyst PC and replace if required. See sec-

tion "Test and diagnosis programs".
Data exchange between MatriX e If several X-ray units show the same defect,
Server and X-ray inspection unit check if the MatriX Server is still operating. If
interrupted or MatriX Server not necessary, reboot all application programs on
ready. the MatriX Server.

Information can be obtained from the Supervisor

manual.
e Check network connection to the MatriX Server
with "ping command".

e Check the configuration of the Acquisition Con-

troller and reconfigure if required.

e The PI 4 board’s IP address collides with that of

another network participant. Change the PI 4
board’s IP address.
No analyst station ready in level 2. e Make sure that at least one analyst station is
ready. The station must not be in "Pause mode"!
Emergency stop actuated on BHS e Have the emergency stop switch unlocked and
during operation. the emergency stop circuit reset manually.
User logged on as Service. e Log out as Service from the system, or release
the communication with the BHS in integrated
systems.
Optional light barriers LS 0 or LS 4 e Clear the light barriers. If this error recurs fre-
blocked. quently, check the operational procedure be-
tween BHS and X-ray inspection unit.

e If necessary, remove stuck labels from the light

barriers.

18 95587717 13/09/2012 © Smiths Heimann

 Trouble shooting and correction

Possible cause Test point Correction

The frequency converter of the e Remove the cause of the error. See section Ad-
drive motor shows an error justment Instructions.

e Reset the FU by means of the reset key.

e Switch off the power supply of the FU until the

LED display has extinguished.
The communication with the BHS e Press the reset button at the front door for at
is interrupted. least 1 second.

e Reinitialize the interfaces.

The discharge conveyors control- e Clear the conveyor belts. If necessary, acknowl-
led by the X-ray inspection unit are edge the clearing (operation flow Pipelining).
occupied.
The pneumatic system pressure is e Check the pneumatic system and correct the
below the limit of 4.5 bar. fault. See section Adjustment instructions.

95587717 13/09/2012 © Smiths Heimann 19

Trouble shooting and correction

Pneumatic system

i To quickly test or trace signals, use the I/O test in the diagnosis menu.

i When doing the trouble shooting use the circuit diagram and the block diagram in the appendix of this
manual.

Possible cause Test point Correction

Mains supply of compressor failed. =S+160-A1 e Turn the key switch to position POWER ON (con-
trol via X-ray unit), or to position REMOTE CON-
TROLLED (control via BHS). The contactor K4
must be attracting!

e Insert the mains plug into the compressor unit’s

mains socket and turn on the compressor’s
mains switch.

e An emergency stop switch was actuated but the

emergency stop circuit has not yet been reset.
No system pressure at all or pres- =S+160-A1 e Check the mains supply and switch on the com-
sure not reaching its minimum pressor.
value.
e Compressor suction filter is blocked up and has
to be cleaned or replaced.

e Check the setting of the system pressure and set

the working pressure to 6 bar by means of the
pressure controller.

e Adjust the pressure control switch’s switching

point to 4.5 bar.

e Check the compressor unit for leakages and re-

place the respective components.

e Check the compressed air lines for leakages or

interruptions. Replace the compressed air lines
and fix the hoses to the supply points.

e The compressor’s switching points have been

wrongly set and must be readjusted.

20 95587717 13/09/2012 © Smiths Heimann

 Trouble shooting and correction

Possible cause Test point Correction

Compressed air supply to pneu- e The supply lines are interrupted or have slipped
matic cylinders failed. off their fixings. Exchange the supply lines and
fix the hoses.

e The supply lines have been mixed up at the com-

pressed air distributor.
Magnetic valves not switching. =S+001-G1 e Check the supply voltage of the magnetic valves.
=S+002-A1 Replace the power supply or the PI 4.

=S+140-Y10 e Check the correct electrical connection of the

=S+140-Y1 magnetic valves.

e An interference suppression device of the mag-

netic valves is defective. Replace the defective
device.

a Defective interference suppression devices

may cause EMC problems which may lead to
malfunctions of other components.

=S+002-A1 e The positions of jumpers J6 and J12 are not in ac-

cordance with the unit’s configuration and have
therefore to be corrected.
=S+140-Y10
=S+140-Y1 e The preselector switch Manual/automatic at the
magnetic valve is in position Manual. Switch
over to Automatic.

e The position monitor of a shutter is defective. Re-

place the defective module.
Positioning of shutter or calibra- e Check the system pressure. If it is below 4.5 bar
tion sliders too slowly or too fast. raise it by means of the pressure controller.

e Reduce the compressed air.

e Check the position of the shutter indicator. Re-

position if required.

e Check the mechanism of the shutters and cali-

bration units for possible malfunctions. Replace
the mechanism if necessary.

95587717 13/09/2012 © Smiths Heimann 21

Trouble shooting and correction

Possible cause Test point Correction

Shutter’s position indicator defec- e Check the position of the sensor and reposition
tive. if required or replace.

e Check the sensor’s connector to the supply line

and fix it if required.

=S+002-A1 e Check the signal line to PI 4. If it is defective, re-

place it.

e Check the supply voltage to the sensors and

their feedback to the PI 4. If it is not available re-
place the PI 4.

e Check the 24 V supply voltage of the PI 4.

e Check the operativeness of the mechanism and

replace it if necessary.

22 95587717 13/09/2012 © Smiths Heimann

 Trouble shooting and correction

X-ray generating system

i Before starting the trouble shooting in the X-ray generating system, all errors of the power supply, the
control system and the pneumatic system must have been corrected!

a Ifhave
the X-ray inspection unit or the substitute generator has not been operated for more than 2 months, you
to carry out a regeneration. The corresponding information can be obtained from the Adjustment in-
structions of the generator control. The non-respect of this instruction may lead to the destruction of the
X-ray generator!

i Make sure that the DIP switches of the respective generator control have been correctly set.

i To quickly test or trace signals, use the I/O test in the diagnosis menu.

i Check the error report in the menu Diagnosis. If errors are listed in the report which led to a stop of the X-
ray generator, correct these errors (see paragraph "Error messages, (f 40).

i Check the generators via the test program X-ray generator test and proceed with the appropriate para-
graph.

95587717 13/09/2012 © Smiths Heimann 23

Trouble shooting and correction

No X-rays
The error "no X-rays" may have various causes. In order to localize the source of error as fast as possible, observe
the LEDs on the XRC board. The positions of the LEDs, switches and test points can be read from the illustration be-
low.

Normally, the LEDs on the XRC board light up as follows:

LED H1
XRay
H2
IA-
H3
HI
H4
Limit
H5
REG
H6
AP2
H7
VCC
H8
+15V
H9
-15V
H10
IH
H11
Imax
H12
T.
H13
Und.
H14
Imax
H15
IH
On Prot. OOR 2 ERR / volt 1/ too
POW Lock low

X-rays off

XRC LO
    1)         1) 

XRC HI
    1)         1) 

X-rays on

XRC LO
              

XRC HI
              

Notes:
 LED is off, LED lights up, 1) no error!

XRC-x.x Positions of LEDs

In case of deviations, try to find the source of the error by means of the following information.

Possible cause Test point Correction

Power supply to XRC missing. No LED lights up e See (f 7).

Control signals from PI 4 missing. H1 (XrayOn) e Check GEON(1,2) control signals.
does not light up
Error detection of XRC board re- e Find cause by means of LEDs.
sponded.
Anode current > 0.05 mA passing H2 (IA-Prot.) Withdraw mains plug from XRC and disconnect con-
without any GEON signal being lights up trol cable to PI 4.
generated on XRC board (DIP Make sure that S1.1 XRayOn is in position "Off".
switch) or PI 4. Wait 10 seconds.
Insert mains plug and check if error recurs.

e If so, replace XRC.

24 95587717 13/09/2012 © Smiths Heimann

 Trouble shooting and correction

Possible cause Test point Correction

Pulse width modulator PWM work- H4 (LIMIT) lights up e Check if S1.5 "Limit" is closed on the XRC board.
ing with reduced pulse width;
nominal voltage and current not
reached.
High tension controller working on H5 (REG OOR) lights e Check if fuse F3 of the XRC is faulty.
its upper control limit; high ten- up
sion no longer stable, 100Hz ripple
growing. (LED must extinguish
after activation of X-
a The system or the XRC must be de-ener-
gized. Wait at least one minute, then re-
rays) move XRC cover and take out fuse

e If the fuse is damaged, replace it, remount

the cover.

a The faulty fuse may only be replaced by a

fuse of the same type!

i In general, the blow of the fuse is caused

by a generator defect. Therefore, replace
the generator as well!

Exchange generator at XRC (reconnect connecting

cable with mains supply being switched off) and test
if the LED lights up with the other generator as well.

e If LED lights up too, the XRC is defective and must

be replaced.

e If LED does not light up, the XRC is not defective.

Check the original generator and replace this
one.
Power supply defective. H7 (VCC) e Replace XRC.
is off
Power supply defective. H8 (+15V) e Replace XRC.
is off
Power supply defective. H9 (-15V) e Replace XRC.
is off
Generator control not correctly set H10 (IH) e Readjust generator control, replace XRC if re-
(no switching over from heater cur- flickering quired.
rent to anode current control)
2nd stage of current limitation H11 (Imax2) Operate generator at 70 kV.
activated flickering
- short circuit or strong discharg- e If the error does not recur, regenerate the gener-
es in generator ator and operate it at 140kV afterwards.
- short circuit on XRC board after
T1, T2 e If the error persists, replace generator.

95587717 13/09/2012 © Smiths Heimann 25

Trouble shooting and correction

Possible cause Test point Correction

Temperature of cooling attach- H12 e Check corresponding fans and replace if re-
ment >60°C. (TEMP ERR POW) quired.
- XRC’s fan defective flickering or lights up
- cooler’s fan defective e Replace XRC.
- error in power stage or Power
Factor Controller.
If the LED does not extinguish after H13 (Undervolt) does Measure VCC at TP 31.
4 seconds from switching on the not extinguish
mains voltage, then the supply e Replace XRC.
voltage VCC is 4.5 V.
- XRC board power supply defec-
tive.
- current in VCC too high.
1st stage of current limitation acti- H14 Check anode current in heater current control (oper-
vated (Imax1 / Lock) ation at 70 kV: 3.5 mA / operation at 140 kV: 2.5 mA).
- short circuit or partial discharg- flickering
es in generator. e Operate generator at 70 kV operating point. If the
(LED must extinguish error does not recur, regenerate generator and
when X-rays are acti- operate it at 140kV afterwards.
vated)
e If the error persists, replace generator.
The protective circuit "Heater cur- H15 (IH too low) is e Re-adjust generator control, if required replace
rent too low" has responded. active. XRC.

- Interruption in heater cir- e Check the heater current of the generator. Meas-
cuit. ure heating circuit resistance at the plug of the
generator connection cable (between pin 6 and
9, nominal value < 1 ohm).
Eliminate interruption in connection cable, make
sure that oil cooling is operating.
Replace generator, if necessary.

- Generator temperature too e Measure temperature at the upper generator

high, i.e. the overtempera- flange.
ture switch in the generator If the temperature is > 65°C:
has responded. Check ventilator and cooler pump,
supply voltage and connections of cooling pipes.
Let the generator cool down, the overtempera-
ture switch will reset automatically after max. 15
minutes.

26 95587717 13/09/2012 © Smiths Heimann

 Trouble shooting and correction

X-ray on indicators do not light up

i When this error occurs we assume that X-rays are on.

i When doing the trouble shooting use the circuit diagram in the appendix of this manual.

Possible cause Test point Correction

Shutters not opening. Check sensor feedback from shutters and correct er-
rors if required (f 20) pp.
PI 4 control outputs defective. =S+002-A1X4:1,2; e Check PI 4 control outputs and replace PI 4 if re-
3,4 quired.
=S+002-A1X5:1,2;
3,4
LEDs defective =S+400-H1 e Check the LEDs via the indicator test provided
=S+401-H1 that the other system functions are ok. Replace
=S+402-H1 LEDs if required.
=S+403-H1
Wrong jumper positions for current e Check the jumpers and correct the jumper posi-
monitor of XRAY-ON indicators on tion.
PI 4.
The light barrier at the tunnel e Check the light barrier signals on the PI board.
entrance does not detect new Exchange the contact outputs of the light barri-
bags. ers.

95587717 13/09/2012 © Smiths Heimann 27

Trouble shooting and correction

X-rays do not switch off when conveyor belt is running

i To quickly test or trace signals, use the I/O test in the diagnosis menu.

i Use the circuit in the appendix of this manual when doing the trouble shooting.

Possible cause Test point Correction

Light barrier LS1 defective, inter- S+002-A1 e Remove labels or dust if necessary.
rupted resp. misadjusted.
e Adjust light barrier correctly.

e Make sure that supply voltage is available.

e Check signal LS1~ (I/O test), replace light barri-

ers if required.
PI 4 light barrier input defective. =S+002-A1 e Check the light barriers LS1/LS3 and replace de-
fective components.

e Replace PI 4.
Calibration bodies cannot be e Check pressure of the pneumatic system.
removed from generator’s beam
path. e Check the selection of the calibration sliders.
Change of operating point of XRC e Deactivate X-rays manually (open an interlock
circuit or actuate the emergency stop switch).
Check the adjustments of the XRC and carry them
out again according to the adjustment instruc-
tion).

e Check the signal paths from the Acquisition Con-

troller to the corresponding XRC. Ensure that no
manual switch-over was preselected on the Ac-
quisition Controller.
A foreign body is located in the e Remove the foreign body from the beam path.
beam path of the first X-ray.

28 95587717 13/09/2012 © Smiths Heimann

 Trouble shooting and correction

Image generating system

i Before starting the trouble shooting in the image generating system, make sure that the X-ray generators
are mechanically adjusted and the generator controls are correctly set.

Besides that, all errors in the power supply, the control system and the X-ray generating system must
have been eliminated!

Detector lines with line interface boards LIF 3.1

A functional test of the detector lines can be carried out by means of the test program Line signal in the menu Di-
agnosis (see section "Test and diagnosis programs").

Possible cause Test points Correction

Detector supply missing or defec- =S+001-G2 e Check the voltage supply to the power supply -
tive. G2, replace the power supply or a defective con-
sumer if required.

=S+60...+68-A40/41 e Check the input/output voltage of the LPS mod-

ules (IN: 24V ; OUT+ 6V), replace defective mod-
ules.

e Check the connectors of the LPS modules for cor-

rect fitting, fix the plugs if required.
Wrong test signal. e Change the order of connection of the LIF con-
nection until the test signal corresponds to the
desired signal shape.

e A LIF module is defective. Replace the defective

module.
Offset signal out of range e Check the line sensor box, close the covers and
(2...15%). tighten all screws.

e Recalibrate the detector lines.

e There is a defective module in the line. Replace

the defective module.
e Check the line cables and replace defective ca-
Full scale line signal shows bles.
horizontal line
e The first detector module is defective. Replace
the defective module.

e A LIF board is defective.

e The supply voltage to the module is missing.

95587717 13/09/2012 © Smiths Heimann 29

Trouble shooting and correction

Possible cause Test points Correction

e The line sensor boxes of the detector modules

Full scale line signal with are not shut completely. Incident light in line
fixed gain factor out of range sensor boxes.
(25...95%). e Recalibrate the detector lines.
e Correct the generator position respectively the
alignment of the line sensor boxes as described
in section "Hardware configuration".
e The X-ray inspection unit is placed in an area
Full scale line signal shows with too high humidity that lies outside the spec-
peaks in some areas ified range. Ensure reduced humidity.
e Operate the X-ray inspection unit without X-rays
at least 24 hours to minimize condensate.
e Recalibrate the line signal.
Compensated full scale line e The LIF board is defective and has to be replaced.
signal too low or too high on
the whole.
e Check the line’s mechanical adjustment. Correct
Compensated full scale line if required.
signal partly too low or too e Recalibrate the line signal.
high. e Replace the respective detector module by a de-
tector module of different sensitivity.
Defective LIF module e Restart the X-ray inspection unit.
Example of image representation e Check the line signals and replace defective
modules, if necessary.

30 95587717 13/09/2012 © Smiths Heimann

 Trouble shooting and correction

No image representation

Possible cause Test point Correction

Supply voltage to monitor missing e Make sure that the mains supply to the monitor
(observe mains indicators on mon- is switched on.
itor).
Monitor not correctly adjusted or e Optimize adjustment/programming.
defective. The basic adjustments and the pin assignment of
the respective monitors are detailed in the corre-
sponding operating instructions.
Problems of contact (cable connec- e Check connector, also of the video extension ca-
tions). ble, and replace if necessary.

Bright or dark images during baggage inspection

i To quickly test or trace signals, use the I/O test in the diagnosis menu.

Possible cause Test point Correction

Detector lines’ output signal miss- e Ensure the supply voltage and replace LPS or LIFs
ing. if required.
Mechanical settings of X-ray gen- e Check setting X-ray generator and optimize if re-
erators and detector lines not cor- quired. See section "Hardware configuration.
rect.
Generator shows flashovers. e Check the adjustments of the XRC and carry them
out again according to the adjustment instruc-
tion.

95587717 13/09/2012 © Smiths Heimann 31

Trouble shooting and correction

Unsatisfactory image, low contrast

i However, the test object is completely visible without any missing parts or distortions.

Possible cause Test point Correction

Monitor not correctly adjusted. e Optimize setting.

The basic adjustments and the pin assignment of
the respective monitor are detailed in the corre-
sponding operating instructions.
Problems of contact (cable connec- e Check connectors and replace if required.
tions).

32 95587717 13/09/2012 © Smiths Heimann

 Trouble shooting and correction

Objects are cut or parts are missing, image proportions are not correct

i To quickly test signals, use the line signal test (see section System programming and diagnosis). The pos-
sible cause can be easily localized when having a look at the signal shape.

Possible cause Test point Correction

Calibration data not up to date e Carry out a complete calibration by means of the
calibration sheet and afterwards by means of the
calibration body.

Frequency converter adjustments e Set the parameters of the frequency converter

incorrect according to the adjustment instruction.

e Carry out a calibration with the calibration sheet.

Image and/or line parameters e Check the system programming and correct it, if
wrongly programmed. necessary.
The currently programmed data can be viewed
via the "Configuration code" window in the op-
tions menu.
Signal level (offset / full scale) of e Check settings "Linescope" and optimize if re-
line signal not correct quired.

- detector modules misaligned e Check XRC settings as well as mechanical adjust-

ment of X-ray generator and optimize (see sec-
- mechanical or electrical misad- tion "Hardware configuration").
justment of X-ray generator.
Line signal shows periodical gaps. e Check ribbon cable between LIF and detector
modules and replace if required.
- wrong addressing of detector
lines.
Line signal shows some gaps. e Check modules and replace if required.
- detector module misaligned or To fix a defective module see illustration of the
defective. calibration bodies in the appendix to this sec-
tion.

- foreign body (coins, shutter e Remove foreign body.

etc.) in beam path.

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Trouble shooting and correction

Possible cause Test point Correction

Complete range of detector lines e Check LIF and replace if required.

missing in line signal or mixed up
- cable rupture. e Check the correct connection of the LIF at the Ac-
- defective LIF. quisition Controller.

e Check connecting cable between LIF and LEP and

replace if required.

e Check Acquisition controller and replace it, if

necessary.

Find the appropriate information in the respective

adjustment instructions.

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 Trouble shooting and correction

Possible cause Test point Correction

During the basic unit’s transport Belt table - housing

the belt table has been moved. basic unit.

e Loosen the counternuts in the marked places

and on the opposite site.
e Screw down the set screw and adjust the belt ta-
ble so that the gap between belt table and basic
unit’s housing is everywhere 25 mm!

e The gap for generator E must be at right angles

and centred to the plastic cover inside the belt
table.

e Screw up the set screw, check the adjustment

with a spirit level!
e Fix the counternuts!
e Carry out a complete calibration!

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Trouble shooting and correction

Image evaluating system

i Before starting the trouble shooting in the image evaluating system, make sure that the X-ray generators
are mechanically adjusted and the generator controls are correctly set.

Besides that, make sure that all errors in the power supply system, the control system and the X-ray and
image generating system have been corrected!

Evaluation PCs do not boot

i Carry out the trouble shooting using the circuit diagrams in the appendix of this manual.

Possible cause Test points Correction

Supply voltage to evaluation PC =S+510-A1/2 e Make sure that the evaluation PC is switched on.
missing.
(pay attention to LEDs on the front e Make sure that the output voltage of the uninter-
side). ruptible power supply UPS is available.

e Check mains cable and correct interruption if re-

quired.
Evaluation PC defective. e Carry out evaluation PC test (see section Soft-
ware configuration), replace defective evalua-
tion PC.
Operating system of evaluation PC e Check error report in diagnosis menu.
not ready.
e Restart the corresponding evaluation PC.

e Check boot order in BIOS of evaluation PC and

correct if required.

e The evaluation PC is not hardware-compatible.

2.8 GHz computers are not supported until soft-
ware version ES-03-02-H.
Error in BIOS of evaluation PC. PC e Note the beep frequency. Open the web page
emits beep signals in the boot http://www.bios-kompendium.de/
attempt. Analyse the error.
Send the computer back to your distributor.
No data connection to the Acquisi- e The switch between the Acquisition Controller
tion Controller. and Evaluation PC is defective. Replace the
switch.

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 Trouble shooting and correction

X-ray images are not transmitted to analyst station

Possible cause Test points Correction

Acquisition Controller not correctly e Check configuration (see section Software con-
programmed figuration) and correct if required.
(IP address, initialization strings
etc.). e Check network connection to MatriX Server by
means of "ping command".
Wrong Timeout times for image e Change Timeout setting in menu "Int/Ext. Com-
transmission. munication.

e Change Timeout setting in MatriX Server.

Wrong settings in analyst stations. e Check programming of analyst stations.
Wrong routing tables in MatriX e Check and change routing tables in MatriX Serv-
Server. er if necessary.
No valid bag codes are transmitted e Check the communication between BHS and X-
(STRAY_BAG indication on system ray inspection unit.
monitor).

Bag has changed position in the e Prevent movements of the bag inside the tunnel.
tunnel during the scan. Provide sufficient stabilization in front of the tun-
nel entrance.
Display on analyst station

An X-ray generator shows flash e In low temperatures, the X-ray inspection system
overs. should first be brought to operating temperature
before activating the X-rays.
Display on unit monitor
e Check and optimize adjustments of the XRC.

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Trouble shooting and correction

Possible cause Test points Correction

No detection characteristic e Check the preselected detection characteristic at

selected. the HMS/HMC.

e Check the activated detection characteristic as

supervisor (User: 002; PW 42530). Select a de-
tection characteristic.
The X-ray inspection unit is in e Restart the X-ray unit and wait until the clearing
clearing mode. has been finished.
The switch for the connection to e Check the connection via the "ping command".
the MatriX Server is defective or
was replaced. e Configure the manageable switch as far as possi-
ble.
The PI server has the same net- e Change the IP address according to the "System
work address as the Acquisition adjustments" section in the System Manual.
Controller.
RPG is in NO SCAN mode. e Switch RPG back to Screening mode.
The connected UWS cannot open e In the network parameter menu, you have to
the transmitted HIF container. preselect "without identifier" for the HIF format
(preselectable only from software version ES-03-
09 on!)

e An update for the UWS software is to be created.

Find further possible causes using
the error report in the diagnosis
menu.

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 Trouble shooting and correction

Untypical system behaviour

After software updates, reinstallation...
After updating the software, individual functions of the X-ray inspection unit may possibly show malfunctions. This
can have an impact e.g. on the calibration with the geometry body, or the communication with the UPS is not re-
established. In these cases, we recommend a dongle reset.
From software version ES-09-03-A on, you can load the current parameters on a storage media in the Hardware and
Software menu under Software configuration. Then remove the dongle from the Acquisition Controller and restart
the computer. The Acquisition Controller will be started as HS 6040. All data from the storage media are loaded into
the Acquisition Controller which will be restarted subsequently. Incorrect dongle information are thus deleted and
overwritten by the original values.

i After this procedure a complete calibration of the X-ray inspection unit must be run!

Failure of the HMS in the system

If the X-ray inspection unit in the automatic explosives detection system is controlled via an HMS/HMC a failure of
the HMS may cause operating troubles of the X-ray inspection unit.

Switch on the X-ray inspection unit

In case of an HMS/HMc failure, switching on the X-ray inspection unit cannot be executed via the BHS and the HMC.
To switch on the X-ray inspection unit externally again, the wire jumper X36;3,4 must be inserted on the PI 4 board.

Change detection characteristics

Changing the detection characteristics via the HMS/HMC is no longer possible. A change of the detection charac-
teristics can only be carried out if you log in to the X-ray inspection unit as "Supervisor (002)" and change it in the
Automatic detection menu.

Preselect the NO SCAN mode

If the X-ray inspection unit is switched into the NO SCAN mode via HMS/HMC it cannot be switched into the screen-
ing mode in case the HMS fails. In this case, you have to log in to the X-ray inspection unit as "Service (004)" to
switch the X-ray inspection unit into the screening mode again in the Internal/external menu.

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Trouble shooting and correction

Error messages
In the following you find a list of error codes with corresponding error messages from the X-ray unit and possible
causes of the errors.
Check the possible causes of error in the order of listing. This way you save the unnecessary exchange of function-
ing modules.

Error code Error message Possible cause Correction

Error codes 0001 - 0099 (belt control module)

0001 X-ray indicator(s) defective! Lamp current monitor is acti- e Check connecting plug posi-
vated on PI 4. tion on PI 4.

e Check correct jumper posi-

tioning on PI 4.

e Replace X-ray indicators.

Lamp current monitor is not acti-
vated:

e The electronics’ mains supply e Check the local mains supply.

is out of range: 196...253VAC, You may have to stabilize it.
47...63Hz
e Exchange of PI 4.
e The mains supply is unstable.
e Exchange of power supplies.

e Check supply voltages of PI 4.

0002 X-ray generator requires e The X-ray generator has not e The X-ray generator must be
regeneration! been operated for more than regenerated. See Adjustment
2 month. instruction.

e The system time of the Acqui- e Correct the system time in the
sition Controller is not cor- Acquisition Controller.
rect.
0003 Internal 24V supply voltage Abnormal power supply e Check power supply of the PI
missing! 4. If necessary, replace defec-
tive power supply units.
0004 Light barrier 1 defective! e Light barriers are soiled or e Clean the modules.
Scanning disabled! blocked.

e Wrong configuration of light e Correct the configuration of

barrier modules. the modules (f 11) pp.

e Defective cables. e Replace the defective cables.

e Defective PI 4. e Replace the PI 4.

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 Trouble shooting and correction

Error code Error message Possible cause Correction

0005 Light barrier 0/4 defective! e Transmitter and receiver are e Reposition the light barrier.
not positioned correctly.
e Clean the modules.
e Light barriers are soiled or
blocked.
e Replace the defective light
e Defective light barrier mod- barrier modules.
ule.
e Replace the defective cables.
e Defective cables.
0006 Light barrier 0/4 defective! See error code 0005
0007 Light barrier 3 defective! See error code 0004
0008 Conveyor belt blocked! e Missing reply from frequency e Check the signal path accord-
converter. ing to the circuit diagram. Re-
place defective components,
if necessary.

e Frequency converter shows e Correct the error as described

internal alarm. in the frequency converter
manual.

e Replace a defective frequency

converter.

e Belt is mechanically blocked. e Remove the blockade.

e Motor temperature switch e Wrong parameter setting of

has tripped. frequency converter.

e Motor overload.
0009 X-ray system defective or e If this error has occurred to- e Check the X-ray generating
operating conditions out of gether with a power failure or system as described in sec-
range! Scanning disabled! another switching off caused tion Adjustments and diagno-
by the interlock switches, sis.
there is probably no error in
the X-ray system. The error e See paragraph "X-ray generat-
message is not relevant in ing system (f 23) pp.
this case.
0010 Interface PI does not e Defective cable W002-500:1/ e Replace the respective cables.
respond! Scanning disa- 2.
bled!
e The voltage supply to the PI is e Check the 24V and 12V supply
defective. to the PI.

e Defective PI 4. e Replace PI 4.

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Trouble shooting and correction

Error code Error message Possible cause Correction

0011 Light barrier 1 blocked! e The light barriers are proba- e Clean the light barrier.
bly covered or dirty.
e Remove the blockade.
e One board of light barrier
LS1/3 is defective.

0012 Light barrier 3 blocked! See error code 0011 See (f 11)pp.
0013 Light barrier 1 and 3 e The light curtain of the unit is e Clean the light barrier.
blocked! possibly covered or soiled.
e Remove the blockade.

See (f 11) pp.

0014 Object inside tunnel or sig- e During the calibration of the e Remove the object from the
nal deviation of detector detector line an object was tunnel.
line! probably inside the tunnel.
e Ensure that all detector lines
are closed.

See paragraph "Image generating

system (f 29) pp.
0015 Error in X-ray generator! e See paragraph "X-ray generat-
Regeneration of X-ray gen- ing system" (f 23)pp.
erator aborted!
0016 Software timing error! e The internal "Watchdog" re- e Check the program flow.
sponds. Switch off defective program
options.
0017 Mains supply or power sup- e The mains supply is out of See paragraph "Mains switching
ply of HiTraX electronics or range: 196...253VAC, system, power system (f 5) pp.
voltage monitor on PI board 47...63Hz.
out of range!
e The mains supply is unstable. e Check the power supply units
G1,G2 and G3. Replace defec-
tive power supply units.

e Check the internal UPS for cor-

rect function.

e Check the power supply of the

Acquisition Controller.

e Interface board PI. e Replace PI 4

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 Trouble shooting and correction

Error code Error message Possible cause Correction

0018 Operating conditions out of e The temperature monitor in e Check the cooling system of
range! an X-ray generator has the X-ray generators for cor-
tripped. rect function.

e The circuit of the generator’s

temperature sensor is inter-
rupted.

e Check all LEDs of the XRC.

Switch off the X-ray inspection
unit for cooling down.
0019 Frequency converter does e Check the quality of the X-ray
not respond! images. If the error occurs
several times, replace the
generator.

e Check the signal path accord-

ing to the circuit diagram. If
necessary, replace defective
components.

e Correct the error according to

the description of the frequen-
cy converter.

e Replace a defective frequency

converter.
0020 Run time error of X-ray sys- e The feedback from XRC AB e Restart the system.
tem AB does not arrive within the per-
mitted time frame.
0021 Run time error of X-ray sys- e The feedback from XRC CD e Restart the system.
tem CD does not arrive within the per-
mitted time frame.
0022 Run time error of X-ray sys- e The feedback from XRC E does e Restart the system.
tem E not arrive within the permit-
ted time frame.
0023 Run time error of shutter AB e The feedback from shutter AB e Restart the system.
does not arrive within the per-
mitted time frame. e Check the operativeness of
the shutter.

e Check the settings of the

pneumatic system.
0024 Run time error of shutter CD e The feedback from shutter CD e Restart the system.
does not arrive within the per-
mitted time frame. e Check the operativeness of
the shutter.

e Check the settings of the

pneumatic system.

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Trouble shooting and correction

Error code Error message Possible cause Correction

0025 Run time error of shutter E e The feedback from shutter E e Restart the system.
does not arrive within the per-
mitted time frame. e Check the operativeness of
the shutter.

e Check the settings of the

pneumatic system.
0026 Frequency converter indi- e The frequency converter indi- e Check the error code of the
cates malfunction! cates a malfunction. frequency converter and cor-
rect the malfunction by means
of the manual.

e Check the parameters of the

frequency converter.

e Check the drive system and re-

move blockades, if necessary.

e Switch off the unit and let cool

down the drive motor.
0027 X-ray system cannot be acti- e The feedback XRC is on does e Restart the system after
vated! not arrive within the permit- min.30 seconds.
ted time frame.

e The X-ray inspection unit and e Check heater current, high

generator are operated be- tension and anode current of
yond the temperature specifi- the generator. If necessary,
cations. replace the generator.

e See error code 0049, 0051

0028 X-ray system cannot be e The feedback XRC is off does e Restart the system.
deactivated! not arrive within the permit-
ted time frame.
0031 Shutter does not open! e The pressure to open the e Check the settings of the
shutter is not sufficient. pneumatic system.

e The feedback of a shutter’s e Check the position of the shut-

position indicator is missing. ter indicator. Re-position if re-
quired.

e Replace defective sensors.

e The magnetic valve to open e Replace the magnetic valve.

the shutter is defective.

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 Trouble shooting and correction

Error code Error message Possible cause Correction

0032 Shutter does not close any e The pressure to close the e Check the settings of the
more! shutter is not sufficient. pneumatic system.

e The feedback of a shutter’s e Check the position of the shut-

position indicator is missing. ter indicator. Re-position if re-
quired.

e Replace defective sensors.

e The magnetic valve to close e Replace the magnetic valve.

the shutter is defective.
0047 Frequency converter does e The central conveyor belt is e Remove the obstruction.
not respond obstructed. The frequency
converter’s output frequency e Check the frequency convert-
is reduced. er’s parameter settings.

e The FREQUENCY_OK signal e Check the signal path and

from the frequency converter cure possible interruptions.
is missing.
0049 Excess temperature of X-ray e The X-ray inspection unit is e Restore the operating condi-
generator operated beyond the temper- tions.
ature specifications.
e Exchange dirty filter mats.

e Supply cooled air.

e The generator’s oil cooler is e Clean the oil cooler.

out of operation.
e Check the cooling circuit and
remove obstructing objects
from the air outlet.
0051 Excess temperature of gen- e The X-ray inspection unit is e Restore the operating condi-
erator control operated beyond the temper- tions.
ature specifications.
e Exchange dirty filter mats.

e Check the settings of the XRC.

0056 Mains supply not ok! e At least one module of the ov- e Replace the defective module.
ervoltage protection has
tripped.

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Trouble shooting and correction

Error code Error message Possible cause Correction

0059 Short-time failures of X-ray e The generator feedback sig- If these messages occur occa-
system nals (high voltage, anode cur- sionally (5 times per 12 hours),
rent) are not stable. then this message can be ig-
nored.
e Check the XRC’s basic ad-
mustment. Do the basic ad-
justment of the XRC once more
if necessary.

e Check the stability of the pow-

er supply. Short-term voltage
drops may appear.
0061 Short-time failures of X-ray e The generator feedback sig- e Check the X-ray generator’s
system nals (high voltage, anode cur- function. If the Linescope with
rent) are not stable. variance measurement shows
a strong variance deviation,
then the X-ray generator may
have to be replaced.

e If these messages occur after

the replacement of an X-ray
generator, then replace the
XRC.

e Check the X-ray inspection

unit’s environment for EMC
sources and remove the latter.

e Check the stability of the pow-

er supply. Short-term voltage
drops may appear.
0062 Power supply out of specifi- e The optional phase monitor e Check the power supply of the
cation notifies that the power supply X-RAY unit and restore the
is out of tolerance, also in one specified values.
single phase. (230V +10% -
15%) e Avoid switching of high loads
in the power supply system of
i This leads to a NOPIC deci-
sion in the current X-RAY
the X-RAY unit.

image. e Check the adjustable values

of the phase monitoring de-
vice. Adjust the correct values,
which you find in the circuit di-
agram.

e Check the phase sequence of

the power supply and correct
it. The unit needs a right hand
rotary field!
0063 Power supply OK e The power supply is within
the specified range.

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 Trouble shooting and correction

Error code Error message Possible cause Correction

0064 Overvoltage protection e Voltage peaks occurred in e Replace the defective over-
tripped! one of the phases of the neu- voltage protection module.
tral conductor of the X-ray in-
spection unit having tripped
tripped the overvoltage pro-
tection.
Error codes 0100 - 0199 (X-ray dose)
0100 X-ray dose too high! e After modifying system set- e Carry out the settings once
tings (parameters of genera- more.
tor control, calibration of
detector line or mechanical
settings) a new reference val-
ue for the dose monitoring
has not been generated.

e The measured dose values

are too high.

e The mechanism of a shutter is e Check the shutter function by

defective and the shutter is means of the service function
permanently open. in the Linescope. Replace the
calibration device.
0101 Signal deviation of detector e After modifying system set- e Carry out the settings once
line! tings (parameters of genera- more.
tor control, calibration of
detector line or mechanical
settings) a new reference val-
ue for the dose monitoring
has not been generated.

e The measured dose values

are too low.
0102 Signal deviation of detector e The system has detected sev- e Foreign bodies in beam path
line! eral defective detectors. shadowing some detector di-
odes. Remove the foreign bod-
ies.

e Check the detector modules

by means of the diagnosis
menu "Linescope". Replace
the defective modules.

See paragraph "Image generating

system (f 29) pp.
0103 X-ray dose too high! Scan- See error code 0100
ning disabled!

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Trouble shooting and correction

Error code Error message Possible cause Correction

0104 Line interface LIF does not e No voltage supplied to LIFs. e Check the fuses in the power
respond! supply of the LIFs. Replace the
defective fuse.

e A LPS (Line Power Supply

Model) is defective. Replace
the defective module.

e Line interface board LIF 3 is e Replace the line interface

defective. board.

e One of the data cables lead- e Ensure that the plug-in con-
ing to the LIFs is defective nections are correctly con-
(see circuit diagram). nected.

e Initialization conflict during e Restart the X-ray inspection

restart unit.

e The LEP board in the Acquisi- e Check the LEP board in the Ac-
tion Controller is defective. quisition Controller and re-
place if required.

See paragraph "Image generating

system (f 29) pp.
0105 Object inside tunnel or sig- e During the calibration an ob- e Remove all objects from the
nal deviation of detector ject was inside the tunnel. inspection tunnel and restart
line! the calibration.

e The line adjustment is not e Realign the detector lines.

correct.

e The generator is not correctly e Realign the generator. Check

aligned. the positions of the collima-
tors.
0106 Insufficient memory for cali- e Wrong initialisation of Acqui- e Reboot the Acquisition Con-
bration data! sition Controller. troller. If the error occurs sev-
eral times, replace the
Acquisition Controller.
0107 Internal error! e Wrong calibration data. e Reboot the Acquisition Con-
troller. If the error occurs sev-
eral times, replace the
Acquisition Controller.
0108 Internal error! e Wrong addressing of detector e Reboot the Acquisition Con-
modules. troller. If the error occurs sev-
eral times, replace the
Acquisition Controller.

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 Trouble shooting and correction

Error code Error message Possible cause Correction

0109 Offset values of detector e The cover of a detector line is e Close the covers of the detec-
line too high! not closed or not light- tor lines.
trapped.
e Recalibrate the detector lines.
e During service works X-rays
were generated manually, i.e. e Carry out a restart.
without the software being in-
volved.
e Check the shutter function by
e The mechanism of a shutter is means of the service function
defective and the shutter is in the Linescope. Replace the
permanently open. calibration device.

See paragraph "X-ray generating

system" (f 23) pp.
0110 X-ray dose in view % not e Adjustment of detector line e Readjust the detector line. The
stable not optimized. adjustment must be carried
out by means of "Linescope
with variance measurement".
The variance must be less
than 10%!

e The adjustments of the XRC e The XRC must be readjusted.

have drifted. See section Adjustment In-
structions.
e The X-ray generator is defec-
tive. Exchange the generator.

e Generator not stable. e The X-ray generator is defec-

tive or has reached the end of
its service life. Check the de-
tector signal by means of "Li-
nescope with variance
measurement". If there is a
continuous jitter signal over
the whole range, and if this
can not be improved by an ad-
justment of the line, replace
the generator.
0111 Conveyor belt is out of toler- e The conveyor belt runs out of e Adjust the conveyor belt on
ance range. the tolerance range (+/- 5 centre. See section Adjust-
mm). ment Instructions.
0112 Sparking over in X-ray gen- e If the error recurs frequently,
erator. replace the generator.

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Trouble shooting and correction

Error code Error message Possible cause Correction

0113 X-ray dose in view/on detec- e Adjustment of detector line e Readjust the generator align-
tor module not stable! not optimized. ment, the collimator align-
ment and the corresponding
detector line. The adjustment
must be carried out by means
of "Linescope with variance
measurement". The variance
must be less than 10%!

e One detector module is not e Check the alignment of the de-

correctly aligned. tector modules in the detector
line.

e A detector module is defec- e Replace the defective module.

tive.
0114 Detector line requires cali- e Calibrate the detector lines.
bration.
0115 Cable compensation e Check the connection of the
requires calibration. detector lines according to the
circuit diagram.
0116 The following line interface e See error code 0104
boards LIF do not respond!
0117 The following line extender e See error code 0104
boards LEX do not respond!
0118 not relevant to HI-SCAN
10080 EDtS
0119 Image errors have occurred! e The recorded image data is
If necessary, scan the last outside the range of validity.
item again!
0120 - 0123 not relevant to HI-SCAN
10080 EDtS
Error codes 0200 - 0299 (OLS function)
0200 IMS memory full! e The available memory capaci- e Delete some image data.
ty is not sufficient any more.
e Activate the automatic over-
writing of old images.
0201 IMS memory full! See error code 0200
0202 IMS memory not sufficient e The dongle of another unit e Restore the original configura-
for this unit type! Online has been inserted or the don- tion.
Recording not possible! gle options have been modi-
Configuration error: fied.
0203 IMS memory full! See error code 0200
0204 IMS memory full! See error code 0200
0205 IMS memory not sufficient See error code 0202
for this unit type!

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 Trouble shooting and correction

Error code Error message Possible cause Correction

0206 Storing image not possible! e The store key was actuated
without any X-ray image be-
ing displayed.
0207 Recalling image not possi- e The image file is probably cor-
ble! rupt so that it cannot be
opened any more. It should
therefore be deleted.
0208 Storing or recalling image e The image file is probably cor-
not possible! rupt and should therefore be
deleted.
0209 RIDA disk drive nearly full! e The capacity of the storage e Delete some data or exchange
medium is nearly exhausted. the storage medium.
0210 RIDA disk drive full! Online e The capacity of the storage e Delete some data or exchange
Recording terminated! medium is exhausted. the storage medium.
Exchange drive!
0211 RIDA disk drive not inserted
or defective! Online Record-
ing not possible!
0212 Storing image not possible!
Error codes 0301 - 0399(TIP errors) Not relevant to HI-SCAN 10080 EDtS
Error codes 0400 - 0499 (EDS errors) Not relevant to HI-SCAN 10080 EDtS
Error codes 0500 - 0599 (calibration)
0500 Calibration not successful! Wrong calibration data. e Reboot the Acquisition Con-
troller and repeat the calibra-
tion.
0501 Calibration body not ok! e The calibration body used is e Carry out the calibration pro-
not the calibration body ex- gram using the correct calibra-
pected. tion body.
0502 X-ray system not ok! e Wrong calibration data. e Reboot the Acquisition Con-
troller and repeat the calibra-
tion.

See paragraph "Image generating

system" (f 23) pp.
0503 For this unit type calibration e The dongle of another unit e Check the settings of the soft-
with this body is not pro- has been inserted or the orig- ware configuration.
vided! inal dongle has been modi-
fied. e Insert the original dongle.
0504 Change of detection charac- e The entered detection code is e Enter the detection code once
teristic not successful. wrong. more.

e Ask for the correct detection

code at the headquarters’
service department.

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Trouble shooting and correction

Error code Error message Possible cause Correction

0505 Wrong calibration body. e The wrong calibration body e Use the correct calibration
was used for the selected cal- body.
ibration program.

e After the last calibration the e After calling the calibration

Acquisition Controller was with the calibration sheet the
not rebooted. Acquisition Controller needs
not be restarted; you can carry
out the calibration at once.
0506 Calibration aborted. e Restart the calibration. Per-
haps change the calibration
body’s position on the belt.
0507 Unknown calibration body. e Wrong position of calibration e Position the calibration body
body. correctly on the belt.

e Wrong calibration body. e Use the original calibration

body.
0508 Calibration body in wrong e Change the calibration body’s
position. position on the belt and re-
start the calibration.

0509 Material detection requires

four times calibration with
body 1 (step wedge)!
0510 Material detection requires
calibration with body 1 (step
wedge)!
0511 Material detection requires
four times calibration with
body 2 (sheet)!
0512 Calibration not successful!
Repeat calibration!
0513 Calibration not successful!
Repeat calibration!
0514 Calibration not successful!
Repeat calibration!
0515 Geometry calibration must
be executed!
0516 Time offset of detector lines
requires calibration!

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 Trouble shooting and correction

Error code Error message Possible cause Correction

Error codes 0600 - 0699 (User Interface)

0600 Unknown error! Scanning e Unknown, fatal error in pro- e Reboot the HI-SCAN 10080
disabled! gram processing. EDtS.
0601 Unknown error! e Unknown error in program e Reboot the HI-SCAN 10080
processing. EDtS.
0602 Unknown message! e Unknown system message in e Reboot the HI-SCAN 10080
program processing. EDtS.
0603 Data not available! e Unknown text format in pro- e Reboot the HI-SCAN 10080
gram processing. EDtS.
0604 Menu not available! e Unknown menu format in pro- e Reboot the HI-SCAN 10080
gram processing. EDtS.
0605 Scanning disabled because e The conditions required by e Eliminate all pending errors.
of errors! See Error report in the belt control module are
Diagnosis menu! missing. These switching
conditions have to be estab-
lished first. Find the condi-
tions in the Error report in the
menu Diagnosis.
0606 Object in tunnel or signal e Errors occurred during contin- See paragraph "X-ray generating
deviation of detector line or uous test. See Error report. system" (f 23) pp and paragraph
X-ray system defective! Con- "Image generating system" start-
tinuous test aborted! ing (f 29) pp.
0607 Signal deviation of detector e Problems in the generator See paragraph "X-ray generating
line or X-ray system defec- have occurred during the con- system" (f 23) pp and paragraph
tive! tinuous test. "Image generating system" start-
See Error report. ing (f 29) pp.
0608 Signal deviation of detector e Problems in the generator See paragraph "X-ray generating
line or X-ray system is have occurred during the con- system" (f 23) pp and paragraph
defective! tinuous test. "Image generating system" start-
See Error report. ing (f 29) pp.
0609 Internal error! e The available main memory is e Change the selected applica-
not sufficient for the selected tion.
application. e Deactivate the functions
which need much memory
space.
0610 The value for the parameter e Wrong parameter value en- e Select an appropriate value
does not match the permis- tered. for this parameter.
sible range!
0611 Internal error! e The signal output at the PI 4 e Check the application with re-
reaches a critical range. gard to the output signals and
unselect programmable con-
ditions.
0612 The installed software does e The configuration to be in- e Check the configuration set-
not correspond to the set stalled from the data carrier tings.
basic software configura- does not correspond to the
tion! If necessary, set the set unit configuration. e Enter all parameters again.
configuration again!

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Trouble shooting and correction

Error code Error message Possible cause Correction

Error codes 0700 - 0799(ZIP/CD drive)

0700 No connection to ZIP drive! e Reboot the Acquisition Con-
troller.

e If the error recurs, replace the

ZIP drive.
0701 No disk in drive or disk not e The ZIP disk in the drive is not e Insert a ZIP disk.
readable! formatted.
e Format the ZIP disk.

e Change the ZIP disk.

0702 Disk not readable! Copying e ZIP disk. e Change the ZIP disk.
aborted!
0703 Disk not writeable or full! See error code 0701.
Copying aborted!
0704 No disk in drive or disk not See error code 0701.
readable!
0705 Disk not writeable or full! See error code 0701.
Copying aborted!
0706 No CD or disk in drive or e The TIP - ZIP disk in the drive e Insert a new data carrier.
CD/disk not readable! is not formatted.

e No TIP - CD-ROM in drive or

CD–ROM not readable.
0707 CD or disk not readable or e ZIP disk. e Replace the data carrier and
IMS memory full! Copying try again.
aborted!
e CD-ROM. e Check the function of the
drive.
0708 Invalid CD. e Defective CD. e Replace the data carrier.

0709 Invalid category/directory e Change the directory name.

name.
e Do not use special characters.
0710 Writing to CD failed. e Replace the data carrier.
0711 Writing to CD failed. e Data could not be attached to e Replace the data carrier.
the used CD.
0712 Writing to CD failed. e CD could not be closed. e Replace the data carrier.
0713 Deleting CD failed. e Replace the data carrier.
0714 Reading CD failed. e Link to CD drive could not be e Restart the procedure.
activated.
0715 No floppy disk in drive or e Insert a data carrier into the
disk not readable. drive.

e Replace the data carrier.

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Error code Error message Possible cause Correction

0716 Storage capacity of CD not e Minimize the amount of data

sufficient. to be transmitted.

e Insert a larger storage medi-

um.
0717 No CD in drive e Insert a CD.
0718 CD not writeable e Replace the data carrier.
0719
0720 Reading CD failed e Replace the data carrier.
0721 CD not empty and/or e Replace the data carrier.
closed!
0722 Writing to or reading from e Replace the data carrier.
CD failed.
0723 Writing to or reading from e Replace the data carrier.
CD failed.
0724 CD could not be ejected. e CD loading slot is blocked. e Remove the blockade
0725 Reading USB memory failed e No USB memory inserted. e Connect the USB storage me-
dium to the Acquisition Con-
e USB memory is empty. troller.

e Load the desired file on the

USB storage medium.
0726 Writing to USB memory e No USB memory connected. e Connect a USB storage medi-
failed um.

e USB storage medium is write- e Remove the write protection

protected. on the USB storage medium.
0727 Reading USB memory failed See error code 0725
0728 Writing to USB memory See error code 0726
failed
0729 The connected CD drive is e Install a CD writer.
no CD writer
0730 Configuration file missing! The configuration file is not avail-
able on the storage medium.
0731 Storing failed!
0732 Loading failed!
0733 Loading failed!
Error codes 0800 - 0899 (Dongle)
0800 Dongle read error at e Wrong dongle or defective e Change the dongle.
options! dongle.
0801 Dongle read error at param- e Wrong dongle or defective e Change the dongle.
eters! dongle.
Error code 0900 (Keyboard)

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Trouble shooting and correction

Error code Error message Possible cause Correction

0900 Keyboard not connected or e Cable W 002-430:1 defective. e Check cable W 002-430:1 and
defective! replace if required.

e Check the voltage supply to

the keyboard. If required, re-
place the power supply to the
Acquisition Controller.

e Keyboard +430-A1X4 defec- e Replace the keyboard.

tive.

e PI 4 board defective. e Replace the PI 4 board.

Error codes 1000 - 1099 (UI-TIP) not relevant to HI-SCAN 10080 EDtS.
Error codes 1100 - 1199 (OLS) not relevant to HI-SCAN 10080 EDtS.
1100 Reading directory aborted! e OLS directory not available. e Check the directory path for
availability.

e Create a new directory.

e Re-install the function.

e Reboot the Acquisition Con-

troller.
1101 Moving/copying aborted! e One or several image files are e Delete the defective image
probably corrupt and have to files.
be deleted.
e Check the files.
1102 Renaming aborted! e Wrong characters in file e Rename the file.
name.
e Select another storage medi-
um.
1103 IMS system not available! e Function OLS is not available. e Check if the function OLS has
been correctly parameterized.
1104 Internal error! Scanning bag e Due to internal troubles, no e Reboot the Acquisition Con-
codes impossible! bag codes can be read in with troller.
the hand-held scanner.
e Check the connection to the
bar code scanner.
1105 Bag ID must contain at least e Invalid bag code. e Provide for the correct bar
4 characters! code.
1106 Bar code scanner not con- e Connecting cable to scanner. e Check the scanner connecting
nected or defective! cable and replace if required.
e Hand-held scanner.
e Replace the scanner.
1107 Internal error! Scanning bag See error code 1104.
codes impossible!
Error codes 1200 - 1299 (UI general)

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Error code Error message Possible cause Correction

1200 Unknown light barrier sta- e Light barrier transmission er- e Check the function of the light
tus! ror. barriers.

e Check the specification of the

used light barrier.
1201 No selection available! e No valid configuration availa- e Reboot the HI-SCAN 10080
ble. EDtS.
1203 Setting date/time aborted! e No valid time setting. e Check and correct the time
setting.
1204 No language selection avail- e No language preselected in e Check the language selection.
able! menu operating options.
1205 Current time zone setting is e No valid time zone setting. e Check and correct the time
invalid zone entry.
1206 Time zone cannot be config- e See error code 1205
ured
Error codes 1300 - 1399 (Dongle)
1300 Dongle defective or miss- e No dongle connected to the e Connect the dongle to the Ac-
ing! Default settings acti- Acquisition Controller. quisition Controller.
vated, no options available!
e Replace the dongle.
1301 The installed software is for e Software version not correctly e Install a released software
testing only! Functional installed. version.
errors may occur!
1302 Dongle read error! Switch e Dongle defective. e Replace the dongle.
off unit and wait until
power-on indicator is off!
Then switch unit on again!
1303 Diagnosis report could not e No diagnosis file available. e Ask headquarters’ technical
be generated. service.
1304 Diagnosis report could not e Memory error. e Ask headquarters’ technical
be generated. service.
1305 Diagnosis report could not e Report file creation error. e Ask headquarters’ technical
be generated. service.
1306 Diagnosis report could not e Program modules loading er- e Ask headquarters’ technical
be generated. ror. service.
1307 Diagnosis report could not e Query modules loading error. e Ask headquarters’ technical
be generated. service.
1308 Diagnosis report could not e Report files storing error. e Ask headquarters’ technical
be generated. service.
1309 Diagnosis report could not e BHS subsystem not deactivat- e Deactivate the communica-
be generated. ed. tion with the BHS.
1310 Diagnosis report could not e Connection error. e Ask headquarters’ technical
be generated. service.
Error codes 1400 (UI-Network)

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Trouble shooting and correction

Error code Error message Possible cause Correction

1400 Network not available! e Network error. e Check if external network is

connected and available.

e Check plausibility of files.

Error codes 1500 - 1599 (LS - Silhouette) not relevant to HI-SCAN 10080 EDtS
Error codes 1600 - 1699 (recheck)
1600 Image transmission failed! e Network connection/cable. e The settings in menu Net-
Repeat transmission? work* are wrong.

e None of the analyst stations is

activated, or analyst stations
are in "Pause" mode".
1601 Image receiver busy or See error code 1600
switched off! Repeat trans-
mission?
1602 - 1603 Image transmission failed! See error code 1600
1604 Memory for recheck images
full! Automatic storing ter-
minated! Possibly delete
unnecessary image files!
1607 Image transmission failed! See error code 1600
1610 Setting date/time failed!
1613 Network card not respond- e The dongle of another unit e Insert the original dongle.
ing! Transmission of images has been inserted or the orig-
disabled! inal dongle has been modi-
fied.
1614 Insufficient memory for net- See error code 1613.
work! Scanning disabled! If
no recheck station is con-
nected, open hardware
menu and delete option
recheck station!
1615 Host address already exists! e The unit’s host address (IP e Check the settings using the
address) already exists in the information from the system
network. manual.
1616 Incompatible software ver-
sion on unit with network
name: [name]
network group: [group]
Incompatible software ver-
sion: [version]
Own software version: [ver-
sion]
1617 No connection to central e No connection to CIDA server. e Check the network connec-
image data archive CIDA tion.

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Error code Error message Possible cause Correction

1618 Date/time setting will be

adapted to main server.
1619 Image transmission failed e Incorrect network connection e Check the network cables for
correct connection.
1620 Image transmission failed e Recheck station not ready for e Activate the recheck station.
operation
Error codes 1700 - 1799 (ZIP)
1700 Invalid data on disk! Trans- e The data on the disk is corrupt
mission aborted! and can therefore not be
transmitted.
1701 e Incorrect login e Check and correct your login
data.
1702 e Incorrect login e Login again as User 004.
1703
1704
Error codes 1800 - 1899(OJT) not relevant to HI-SCAN 10080 EDtS
Error codes 1900 - 1999(Modem) Error codes not relevant to HI-SCAN 10080 EDtS.
Error codes 2000 - 2099 (Handshake and result)
2000 Unknown object in parking e Error code not relevant to HI-
zone or light barrier defec- SCAN 10080 EDtS.
tive
2001 No object forwarded for e Error code not relevant to HI-
scanning SCAN 10080 EDtS.
2002 Unknown object in parking e Error code not relevant to HI-
zone or light barrier defec- SCAN 10080 EDtS.
tive
2003 Object got stuck or conveyor e Error code not relevant to HI-
system defective SCAN 10080 EDtS.
2004 Object not forwarded from e Error code not relevant to HI-
parking zone or light bar- SCAN 10080 EDtS.
rier defective
2005 Object manually removed e Error code not relevant to HI-
from parking zone SCAN 10080 EDtS.
2006 Conveying object out of e Error code not relevant to HI-
parking zone failed SCAN 10080 EDtS.
2007 More than one object for- e Error code not relevant to HI-
warded for scanning or light SCAN 10080 EDtS.
barrier defective
2008 Emergency stop key of bag- e Error code not relevant to HI-
gage handling system or X- SCAN 10080 EDtS.
ray unit pressed

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Trouble shooting and correction

Error code Error message Possible cause Correction

2009 Object in conveyor entry e Error code not relevant to HI-

area or light barrier defec- SCAN 10080 EDtS.
tive
2010 Insufficient pressure in e Compressor does not switch e The compressor must be
pneumatic system on automatically. switched on by means of its
switch.

e Pneumatic system leak. e The leak or the loose tube con-

nection must be sealed.

e Defective press switch. e Adjust the press key accord-

ing to the adjustment instruc-
tion. If necessary, replace the
switch.
2011 Next object conveyed in too e Error code not relevant to HI-
early or light barrier defec- SCAN 10080 EDtS.
tive
2012 Other object on conveyors e Error code not relevant to HI-
or light barrier defective. SCAN 10080 EDtS.
2013 No acknowledge received e No Q_EXIT acknowledge sig- e Check the signal exchange
when conveying bag out! nal from BHS. with the BHS according to the
specification.

e Check and clean the light bar-

riers of the X-ray inspection
unit and the following light
barrier of the BHS, if neces-
sary.
2014 Announced bag not con- e BHS announces a bag with e Check the signal exchange
veyed in! B_ENTRY. with the BHS according to the
specification.

e Check and clean the light bar-

riers of the X-ray inspection
unit and the preceding light
barrier of the BHS, if neces-
sary.
2015 Bag too long! e The bag does not meet the e Remove the bag manually.
specification.
e Check the image generating
e Defective LIF module system and replace defective
modules, if necessary.
2016 Distance between bags too e The distance between 2 bags e Separate the bags.
small! does not correspond to the
preset value of 20 cm. e Make sure the minimum dis-
tance between the bags is 20
cm.

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Error code Error message Possible cause Correction

2017 Failure in operational flow! e The signal exchange between e Initialize the communication
BHS and X-ray inspection unit manually via the reset switch.
is not correctly executed.
2018 Light barrier 0 blocked too e Bag got stuck. e Remove the items which block
long! the light barriers.

e Misalignment of the light bar- e Align the light barrier correct-

rier. ly.

e Defective light barrier. e Replace the light barrier.

2019 Light barrier 1 blocked too e Bag got stuck. e Remove the items which block
long! the light barriers.

e Defective light barrier. e Replace the light barrier.

2020 Light barrier 3 blocked too e Bag got stuck. e Remove the items which block
long! the light barriers.

e Defective light barrier. e Replace the light barrier.

2021 Light barrier 4 blocked too e Bag got stuck. e Remove the items which block
long! the light barriers.

e Misalignment of the light bar- e Align the light barrier correct-

rier. ly.

e Defective light barrier. e Replace the light barrier.

2022 Motor protection switch of a e Blockade of conveyor belt. e Remove the items which block
pre-tunnel conveyor has the conveyor belt.
tripped!
e Wrong setting of motor pro- e Check and, if required, correct
tection circuit breaker. the setting of the motor pro-
tection circuit breaker.

e The motor is defective and has

to be replaced.
2023 Error of baggage handling e Incorrect signal exchange. e Check and correct the signal
system exchange with the BHS, if nec-
essary.
2024 Operating trouble of bag- e External error of the BHS. e Reset the error of the BHS.
gage handling system
2025 Image transmission failed e Error code not relevant to HI-
SCAN 10080 EDtS.
2026 Image transmission not e Error code not relevant to HI-
possible! SCAN 10080 EDtS.
2027 Image transmission not e Error code not relevant to HI-
possible! SCAN 10080 EDtS.
2028 Image transmission not e Error code not relevant to HI-
possible! SCAN 10080 EDtS.

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Trouble shooting and correction

Error code Error message Possible cause Correction

2029 Image transmission not e Error code not relevant to HI-

possible! SCAN 10080 EDtS.
2030 Image transmission not e Error code not relevant to HI-
possible! SCAN 10080 EDtS.
2031 Motor protection switch of a e Blockade of input conveyor e Remove the objects blocking
pre-tunnel conveyor has belt the belt.
tripped (at newer units
motor protection switch of e Wrong setting of motor pro- e Check and correct the setting
input conveyor)! tection switch. of the motor protection
switch, if necessary.

e The motor is defective and

must be replaced.
2032 Motor protection switch of a e Blockade of output conveyor e Remove the objects blocking
pre-tunnel conveyor has belt the belt.
tripped (at newer units
motor protection switch of e Wrong setting of motor pro- e Check and correct the setting
output conveyor)! tection switch. of the motor protection
switch, if necessary.

e The motor is defective and

must be replaced.
2033 Still an object on the con- e Clearing in the operation flow e Restart the clearing process.
veyors or a light barrier is Pipelining failed.
defective
e Another light barrier of the e Remove the bag manually.
conveying line is blocked.

e A light barrier is not correctly e Realign the light barriers.

aligned.
2034 No object forwarded for e The bag got stuck. e Remove the bag manually and
scanning! forward it again to the X-ray
inspection unit.

e Incorrect signal of input light e Check the input conveyor belt

barrier. and remove disturbing labels
which may cause an interrup-
tion of the light barrier, if nec-
essary.

e If necessary, change defective

light barriers.

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Error code Error message Possible cause Correction

2035 Unknown object in the tun- e Soiling on the main conveyor e Remove the unknown object
nel or signal deviation of a belt. or stuck baggage labels on the
detector line! conveyor belt.
e Disturbing of X-ray generator
on input side. e Uncouple mechanically the X-
ray inspection unit from the
input/output conveyor belts.

e Reinforce the subconstruc-

tion, if necessary. See specifi-
cation in the Integration
Manual.

e Check the image generating

system. Carry out the genera-
tor specific adjustments of the
XRC according to the adjust-
ment instructions.
2036 Too many objects for- e Forwarded objects cannot be e Remove the baggage jam on
warded! conveyed out. the output side.

e The operation flow cannot be e Observe the operation flow

kept up and bags are manual- and do not forward bags into
ly forwarded to the X-ray in- the basic unit.
spection unit.
2037 Unknown object on the con- e A light barrier on the conveyor e A bag was manually forward-
veyor line or a light barrier line was interrupted outside ed to the output conveyor line.
is defective! the normal operation flow. Launch the clearing process.

e Defective light barrier. e A light barrier is misaligned

and must be readjusted.

e Check the cable connections

to the light barrier and remove
disturbances.

e If necessary, replace defective

light barriers.
2038 A bag is too long! e The bag exceeds the specifi- e Remove the bag manually.
cation.

e Defective LIF module e Check the image generating

system and replace defective
modules, if necessary.
2039 An object was manually e A bag was manually removed e Launch the clearing process.
removed from parking zone! from the output conveyor
line.

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Trouble shooting and correction

Error code Error message Possible cause Correction

2040 An object was manually e A bag was manually removed e Follow the operating flow.
removed from parking zone from the output conveyor
or got stuck or conveyor line.
system is defective!
e An output conveyor belt does e Check the signal exchange,
not forward. restore interrupted connec-
tions.

e Bags are pushed together. e Check and correct the deceler-

ation times of the conveyors.
2041 Object got stuck or con- e A bag is not forwarded. e Remove the stuck bag manu-
veyor system or a light bar- ally
rier is defective
e Light barrier signal is miss- e Check and correct the position
ing. of the light barriers.

e Remove soiling from the light

barrier.

e If necessary, replace defective

light barriers.
2042 Frequency converter of e A conveyor belt is blocked. e Remove the blockade.
external conveyors indi-
cates malfunction! e Signal interrupted e Check and correct the signal
exchange, if necessary.
e Defective frequency converter
e Replace the defective frequen-
cy converter.
2043 HMC is command source e The preselected command e Carry out this command from
can only be carried out by the the HMS/HMC workstation.
HMS/HMC.
2044 Do not remove objects
before the evaluation result
is set!
2045 Do not scan the next object
until the preceding object
has been evaluated!
Error codes 2046 - 2063 (Printer) Error codes not relevant to HI-SCAN 10080 EDtS
Error codes 2100 - 2199 (Printer) Error codes not relevant to HI-SCAN 10080 EDtS

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 Trouble shooting and correction

Error code Error message Possible cause Correction

Error codes 2200 - 2299 (USV)

2200 UPS device does not e Cable W002-520:1 defective. e Check cable W002-520:1, re-
respond! If a power failure place if required.
lasts more than 2 minutes,
switch off X-ray unit! e Check the serial interface of
the UPS by means of the APC
diagnostics software.

e UPS device switched off or e Switch UPS on again.

defective.
e Check voltage supply to PI 4.

e Check the unit’s mains sup-

ply, restore if necessary.
2201 Power failure or unit discon- e Due to a power failure the X- e Check the external voltage
nected from mains! Scan- ray unit is supplied via the supply and restore if neces-
ning temporarily not power fail buffer. As long as sary.
possible! Ignore error mes- the power failure lasts, scan-
sage regarding defective X- nings are not possible. e Check the UPS status and
ray system (Error code: switch it on again if required.
0009)!
2202 Batteries of UPS unit e UPS unit (see note under Error e Check the capacity of the UPS
exhausted! X-ray unit will be code 2200). batteries and exchange if re-
switched off immediately! quired.
Error codes 2300 - 2399 (ISIS) not relevant to HI-SCAN 10080 EDtS.
Error codes 2400 -2499 (Image processing)
2400 Video memory is not suffi- e The wrong unit type is set in e Check the system settings and
cient for this unit type! Use the Hardware menu. change them if necessary.
of REVIEW function limited!
2401 Insufficient processor per- e See error code 2400.
formance for unit type set!
2402 The current ambient tem- e Insufficient cooling. e Shut all doors of the X-ray in-
perature of the electronics spection unit.
is xx °C! Failures may occur
at a temperature of more e The X-ray unit is operated out-
than 50 °C! side the specification. Estab-
lish the minimum
requirements for the ambient
temperature. If necessary, in-
stall an external fresh air sup-
ply.
2403 The built-in graphics card e See error code 2400.
does not support this moni-
tor type! Select a different
monitor type!

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Error code Error message Possible cause Correction

2404 A TFT/LCD monitor is set as e See error code 2400.

monitor type! If a CRT moni-
tor is used, the display is
not flicker-free!
Error codes 2500 - 2599 (Calibration EDtS)
2500 Calibration body faulty. e Wrong positioning of calibra- e The calibration samples are
tion body. not correct. Check the images
of the views of the X-ray in-
spection unit by means of the
reference images in the ap-
pendix to this section.

e Misalignment of generator e The alignment of generator

and detector line and detector line is not suffi-
cient. Check the adjustments
by means of the Linescope
and the Linescope with jitters
display. The jitter display may
not exceed the 10%!

e Incorrect adjustment of the e The adjustment of the XRC

XRC. does not correspond to the
generator parameters. Trans-
fer the generator specific data
to the XRC and carry out a re-
adjustment of the XRC.

e Foreign body in beam path. e A foreign body is located in

the beam path between the
generator and the detector
line. Remove it and carry out a
recalibration of the detector
lines.

e Error when moving the calibra-

tion slider. Check the mecha-
nism (f 20) ff.

You will find further information

in the logfiles of the X-ray inspec-
tion units.

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Error code Error message Possible cause Correction

2501 Calibration look up table e Error when loading look up ta- e Reboot the unit.
not available. ble.

e Wrong entry of detector mod- e Check the settings in the unit

ule type. configuration. If required
change the detector module
type.

e If the error cannot be correct-

ed by means of the described
methods, the software must
be reinstalled.
2502 Calibration result faulty. e Misalignment of generator e The alignment of generator
and detector line. and detector line is not suffi-
cient. Check the adjustments
by means of the Linescope
and the Linescope with jitters
display. The jitter display may
not exceed the 10%!

e Incorrect adjustment of the e The adjustment of the XRC

XRC. does not correspond to the
generator parameters. Trans-
fer the generator specific data
to the XRC and carry out a re-
adjustment of the XRC.

e Foreign body in beam path. e A foreign body is located in

the beam path between the
generator and the detector
line. Remove it and carry out a
recalibration of the detector
lines.

e Malfunctions in a generator. e Error when moving the calibra-

tion slider. Check the mecha-
nism (f 20) ff.

e The power-on of a generator e Check the power-on of the

is not stable. generator. Remove possible
disturbances as e.g. heavy
starting of the conveyor belt or
missing responses.

e Malfunction within a line. e Check the lines by means of

test program Line test (f 29)
pp.

You will find further information

in the logfiles of the X-ray inspec-
tion units.

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Error code Error message Possible cause Correction

2503 Positioning fault of calibra- e The calibration slider is not e The alignment of generator
tion slider. correctly positioned in the X- and detector line is not suffi-
ray beam. cient. Check and correct the
settings by means of the Line-
scope and Linescope with Jit-
ter Display. The Jitter Display
must not exceed 10%!

e Check the mechanism of the

calibration slider (f 20) pp.

e Loosen the retention screws

of the calibration slider and
e The calibration slider turns eliminate thus mechanical
when entering the beam path. tensions in the system.

e Replace the whole calibration

slider.
e The mechanism is defective.
2504 Pull-in of calibration slider e Swivelling mechanism of the e Check the mechanics of the
faulty. calibration slider is blocked. calibration slider, the com-
pressed air supply and the
compressor (f 20) pp.

e Check "X-ray generating

system"(f 29) pp.
2505 Pull-out of calibration slider e Swivelling mechanism of the e Check the mechanics of the
faulty. calibration slider is blocked. calibration slider, the com-
pressed air supply and the
compressor (f 20) pp.

e Check "X-ray generating

system"(f 29) pp.
2506 Positioning of calibration e The calibration slider moves e Readjust the speed of the cali-
slider too slow. into the beam too slowly. bration slider by means of the
diagnostic program "Calibra-
tion slider test". A tolerance of
+ 5% in operation is permissi-
ble.

e A baggage item moves into e Check the mechanics of the

the X-ray beam without hav- calibration slider, the com-
ing passed light barrier LS1. pressed air supply and the
compressor (f 20) pp.

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Error code Error message Possible cause Correction

2507 Positioning of calibration e The calibration slider moves e Readjust the speed of the cali-
slider too fast. into the beam too fast. bration slider by means of the
diagnostic program "Calibra-
tion slider test". A tolerance of
+ 5% in operation is permissi-
ble.

e Check the mechanics of the

calibration slider, the com-
pressed air supply and the
compressor (f 20) pp.
2508 Not enough main memory e Storage capacity not suffi- e Reboot the unit.
for calibration. cient to carry out the calibra-
tion.

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Error code Error message Possible cause Correction

2509 Calibration result unsatis- e Too many detector modules e By means of the diagnostic
factory. are defective or covered with program "Line test" check if
foreign bodies. there are defective modules in
a Correct the error im-
mediately. If the sy-
the X-ray unit.

stem is not able to e Faulty bodies or wrong posi- e Check the images of the cali-
carry out a valid cali- tioning of bodies in calibra- bration slider views by means
bration within 48h, tion slider. of the reference images in the
then it will pass over appendix to this section. Col-
into a fatal error sta- our distortions or misalign-
tus. Material polluti- ment if image edges point to
on may affect the defective or covered modules.
detection characteri-
stics! e Remove possible foreign bod-
ies within the beam path. In
case of incorrect calibration
samples replace the calibra-
tion slider.

e Wrong adjustment of collima- e The alignment of generator

tor’s or line’s mechanism. and detector line is not suffi-
cient. Check and correct the
settings by means of the Line-
scope and Linescope with Jit-
ter Display. The Jitter Display
must not exceed 10%!

e Operating troubles of "X-ray e Check "X-ray generating

generating system". system"(f 29) pp.

e Operating troubles of "Image e Check "Image generating sys-

generating system". tem" (f 23) pp.

e Foreign bodies in the beam e Remove possible foreign bod-

path ies within the beam path
- Labels on conveyor belt
- Objects beneath the belt
on the belt edge
- Objects and dirt on the col-
limator drawer
- Dirt on the collimator, see
Annex -> Service-Informa-
tion -> collimator cleaning.

You will find further information

in the logfiles of the X-ray inspec-
tion units.
2510 Calibration unit faulty. e Faulty or damaged bodies in e Exchange the calibration unit.
calibration slider. See section "Service instruc-
tions".

e Foreign body in generator’s or e Remove the foreign bodies.

collimator’s beam path.

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Error code Error message Possible cause Correction

2511 For this type calibration is e Unknown unit type. e Reboot the unit.
not provided.
2512 The explosives detection e The calibration results are be- e Carry out a geometry calibra-
system requires calibration! yond the valid time range. tion.
2513 Not relevant
Error codes 2600 - 2699 (PI 4 Ethernet)
2600 Interface board PI 4 not e Connection to PI 4 is inter- e Check the serial connections
responding. rupted. to the PI4.

e Wrong PI inserted. e Check the function of the PI 4.

2601 PI 4 Ethernet module not e Error when booting the Ether- e Carry out a power-up of the PI
responding. net module. 4.

e Reboot the HI-SCAN 10080

EDtS.
2602 Log file of PI 4 Ethernet e Log files are not available. e Reboot the HI-SCAN 10080
module cannot be loaded. EDtS.
2603 Installation of update failed. e Reboot the HI-SCAN 10080
EDtS.
2604 Installation of update failed. e Reboot the HI-SCAN 10080
EDtS.
2605 PI 4 Ethernet module busy. e Endless loop when calling e Reboot the HI-SCAN 10080
program. EDtS.
Error codes 2700 - 2799 (LBcurtain)
2700 Light curtain defective e The light curtain is not sup- e Check the voltage supply to
plied with voltage. the units and restore if re-
quired.
e The voltage supply to the in-
terface converter is not avail-
able.

e The DCE/DTE conversion e Check the switch position

within the interface converter within the interface converter.
is wrongly set.

e The transmission parameters e Via DIP switch select the cor-

are incorrectly set on the in- rect transmission parameters:
terface converter. 19200 baud; half-duplex

e Replace the light curtain.

e The light curtain is defective.

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Error code Error message Possible cause Correction

2701 Insufficient receiver signal e Transmitter and receiver of e Align the components of the
from light curtain. the light curtain have not light curtain.
been correctly aligned to
each other.

e The optical components of e Clean the light curtain’s trans-

the light curtain are dirty. mitter and receiver.
2702 Light curtain blocked or e Parts of the beam path are e Check the beam path of the
insufficient receiver signal permanently interrupted. light curtain and remove for-
from light curtain. eign bodies from the beam
path.

e The optical components of e Clean the light curtain’s trans-

the light curtain are dirty. mitter and receiver.
2703 Faulty data transfer of light e Defective or wrongly laid data e Check the cabling for damag-
curtain. cables. es.

e Loose plug-in or screwed con- e Check the cables for EMC safe-
nections. ty.

e Check the plug-in or screwed

connection for tight fitting.
2704 No connection to light cur- e Loose plug-in or screwed con- e Check the plug-in or screwed
tain. nections. connection for tight fitting.

e See error code 2700.

Error codes 2800 - 2899 (HMC)
2800 Network card not respond- e Defective network card. e Check the network card for
ing. Network connection correct functioning.
disabled.
e Check the plug-in connections
e Loose plug-in or screwed con- for tight fitting.
nections.
e Check the network by means
e Missing network connection. of PING.

e Wrong parameterization. e Check the parameterization.

2801 Not enough memory for net- e Not enough storage capacity. e Delete image data if required
work. Network connection provided that it is not needed
disabled. any more.
2803 Event data base full! See error code 2801
Error codes 2900 - 2999 (ioconfig)

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Error code Error message Possible cause Correction

2900 Storing/loading failed e Configuration file is missing. e Load the default values.

e Create a new configuration

file.

e Check the preselected data

carrier for a configuration file.
Change the data carrier, if
necessary.
2901 Configuration was not modi- e There is no modified configu- e Abort the storage.
fied, storing not required. ration file.
2902 No connection to ZIP drive. e When starting the IO configu- e Quit the service menu and try
ration the connection to the again to configure the IO files.
Zip drive could not be estab-
lished.
2903 No disk in drive or disk not e The files could not be stored. e Change the data carrier.
writeable.
2904 Storing failed. e The files cannot be stored. e Restart the storage.

e Change to a different storage

medium.
2905 No disk in drive or disk not e Defective ZIP disk. e Change the data carrier.
readable.
2906 Configuration file corrupt. e Configuration file reading er- e Create a new configuration
ror. file.
2907 Configuration file missing. e Create a new configuration
file.
2908 Configuration file does not e Configuration file was created e Use the configuration file cre-
match the system. under a different software ated for this system.
version.

e The unit type has changed. e Ignore the error message and
load the configuration file.
Check all settings on the basis
of the circuit diagrams.
2909 Default configuration file e Error when loading system e Reload the system software.
missing! software.
2910 Loading failed. e Error when loading the IO e Restart the X-ray inspection
configuration file. unit.

e Reload the system software.

2911 Loading failed. e Error when resetting the IO e Restart the X-ray inspection
configuration file. unit.

e Reload the system software.

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Error code Error message Possible cause Correction

2912 Writing to CD failed. e CD defective. e Change the data carrier.

e No writeable CD in drive.
2913 Reading CD failed. e CD defective. e Change the data carrier.
2914 Writing to USB memory e No USB storage medium con- e Connect a USB storage medi-
failed! nected. um.
e USB storage medium is write- e Remove the write protection
protected. on the USB storage medium.
2915 Reading USB memory e USB storage medium does e Copy the programs to your
failed! not contain valid data. USB storage medium again
and remove it with the source
PC in a safe mode.
Error codes 3000-3099 (ioconfig)
3000 Storing definition failed. e Wrong symbols in definition e Check the syntax of the defini-
line. tion line.
3001 Definition must contain at e Wrong syntax e Check the syntax of the defini-
least one input and/or one tion line.
output.
3002 Define preceding fields first. e Wrong syntax e Check the syntax of the defini-
tion line.
3003 Output already used. e Define an output which is not
yet used.
3004 Loop name missing! e Define a unique loop name
Changes discarded. first. Then restart the pro-
gramming.
3005 Loop name already used. e Define a new, unique loop
name.
3006 Loading list of unused out- All available outputs have e Restart the X-ray inspection
puts failed. already been used. unit.

e Check the loop programming

for unnecessary use of out-
puts.
3007 Definition incomplete! Wrong syntax. e Check the syntax of the defini-
Changes discarded. tion line.
Error codes 3100 - 3199 (ioconfig) not relevant to HI-SCAN 10080 EDtS
Error codes 3200 - 3299 (Evalagent)
3200 Selected detection charac- e Wrong entry of detection e Check the entry of the detec-
teristic does not exist. code. tion code.

e Preselected detection charac- e If necessary, load the latest

teristic does not exist in avail- software with the selected de-
able software. tection characteristic.

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Error code Error message Possible cause Correction

3201 Automatic detection not e The detection characteristic e Preselect a detection charac-
activated! is not activated. teristic via the HMC (if availa-
ble).

e Log in as supervisor and se-

lect a detection characteristic
as basic version.
Error codes 3300
3300 Faulty communication with e The switch is defective. e Check the hardware.
evaluation computers.
e The data link to the evalua- e Restart the evaluation com-
tion computers is interrupted. puters.

e The evaluation computers are

off or defective.
Error codes 3400 - 3499 (ui cassnet) not relevant to HI-SCAN 10080 EDtS
Error codes 3500 - 3599 (system)
3500 System has not been cor-
rectly shut down the last
time!
3501 The internal hard disk does e The automatically created
not work! Several functions backup is faulty!
are not or only partly availa-
ble!
3502 The internal hard disk is
faulty! System failures may
be expected! Please inform
the supervisor!
3503 After an error the data sys-
tem has been automatically
repaired! Have all software
settings checked or
restored and have a basic
calibration carried out if
necessary!
Error codes 3600 - 3699 (udp) not relevant to HI-SCAN 10080 EDtS
Error codes 3700-3799 (LMP)
3700 The monitor type set has a e Set an appropriate motor
lower resolution than the type.
unit! The image quality is
reduced!
Error codes 3800 - 3899(BHS-Manager)

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Error code Error message Possible cause Correction

3800 No connection to baggage e No serial connection to the e Check and activate the inter-
handling system! BHS. connection to the BHS.

e Telegrams are sent out of the e Optimize telegram traffic be-

permissible time frame. tween BHS and X-ray inspec-
tion unit.

e No data traffic via serail con- e Check the serial interconnec-

nection. tion to the BHS, replace defec-
tive components.
3801 Baggage handling system e No communication estab- e Check and activate the inter-
does not accept announced lished with BHS. connection to the BHS.
bag!
e Incorrect data telegrams. e Check and correct the parame-
ters of the serial interconnec-
tion, if necessary.
Error code 3900 (DMS)
3900 Target tables of Data Man- e Missing entries on the DMS. e Correct the entries on the
agement System are incom- e Incorrect BIDs. DMS.
plete! e Mind valid BIDs.
Error codes 4000 - 4099 (rados) not relevant to HI-SCAN 10080 EDtS
Error codes 4100 - 4199 (stip) not relevant to HI-SCAN 10080 EDtS
Error codes 4200 - 4299 (feldbus) not relevant to HI-SCAN 10080 EDtS
Error codes 4300 - 4399 (hipacc diag) not relevant to HI-SCAN 10080 EDtS
Error codes 4400 - 4499 (Plausibility)

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Error code Error message Possible cause Correction

4400 The maximum number of e The serial connection be- e Check the cable connections
consecutive missing bag tween BHS and X-ray inspec- for loose plug contacts and
IDs has exceeded! Scanning tion unit is interrupted. correct the connection inter-
disabled! ruption.

e Check the correct adjustment

of the switch settings in the in-
terface converters.

e Check the serial connection

and replace defective devices
if necessary.

e Check the function of the cou-

pling relays and replace de-
fective relays.

e The CODE_REQUEST signal to e Check the plug-in connections

the BHS is not set. between PI board and cou-
pling relays.

e Check the 24V power supply

from the BHS to the interface
VT.

e The BHS does not respond to e Check the tracking in the BHS
the request of a new BID and initialize the BHS.

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Error code Error message Possible cause Correction

4401 The maximum number of e The limit value is probably set e Check the statistics of trans-
consecutive identical too low. ported baggage items and
results of level 1 has change the limit value, if nec-
exceeded! essary.

e Incorrect parameter setting e Check and correct the values

for the maximum evaluation for the maximum evaluation
times. time L1 in the X-ray inspection
unit and in the node.cfg in the
MatriX Server

e No detection characteristic e Check the detection charac-

was preselected. teristic by means of the cur-
rent data in the PSM if
possible.

e Preselect a detection charac-

teristic.

e Project-dependent:
e Check if the BHS transmit-
ted a detection character-
istic in the BID.

e Check if a detection char-

acteristic was preselected
by superordinate systems.
e The detection capability is
limited. e Check the operativeness of
the X-ay inspection unit by
means of the test suitcase. If
no frames will be displayed
carry out a complete calibra-
tion of the X-ray inspection
unit.
4402 The maximum number of e see error code 4401
consecutive identical
results of level 1 has
exceeded! Scanning disa-
bled!

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Error code Error message Possible cause Correction

4403 The maximum number of e The limit value is probably set e Check the statistics of trans-
consecutive identical too low. ported baggage items and
results of level 2 has change the limit value, if nec-
exceeded! essary.

e Incorrect parameter setting e Check and correct the values

for the maximum evaluation for the maximum evaluation
times. time L2 in the X-ray inspection
unit and in the node.cfg in the
MatriX Server

e Problems in the image trans- e Check the logfiles in the Ma-

mission. triX Server and clear possible
network problems.

e Logged-on evaluation sta- e Change the registry entries of

tions are still set to "Auto- the evaluation station (see
decision". technical manual of the evalu-
ation station).

e Operators always make the e Inform the supervisor.

same decisions.
4404 The maximum number of e see error code 4403
consecutive identical
results of level 2 has
exceeded! Scanning disa-
bled!
Error codes 4600 - 4699 (System check)
4609 Faulty object detection! e The light barri-er in the input e Check the lightbarrier system.
tunnel detects more objects
than are actually scanned by e Remove labels and sticker
the X-ray unit. from the belt.

e Check the first X-ray beam,

and remove foreign objects.

e Check "Image generating sys-

tem" (f 23) pp.

e Check "X-ray generating

system"(f 29) pp.
Error codes 9000 - 9005 (System error)
9000 Software cannot be e The incorporated hard disk
installed! Not enough main does not provide enough
memory! storage capacity for this ap-
plication.
9001 An error occurred during e The installation cannot be
installation! Please check continued since the installa-
installation CD and CD drive tion CD is defective.
and try again!

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Error code Error message Possible cause Correction

9002 Software installation e The software installation was

aborted! aborted.
9003 Upgrade of HiTraX software e A software upgrade is impos-
impossible! sible. Start a reinstallation.
9004 Software cannot be e The hard disk capacity is not
installed! Insufficient capac- sufficient for the intended in-
ity of hard disk! stallation.
9005 Software cannot be e Defective hard disk. e Replace the acquisition con-
installed! Data error on e Wrong hardware. troller.
installation medium!
9006 Software cannot be e Defective hard disk. e Replace the acquisition con-
installed! Defective hard troller.
disk!

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Internal errors

i If an internal or unknown error occurs, either the software is defective, corrupt or misconfigured or the Hi-
TraX electronics are defective.

Before continuing with the trouble shooting, you should try to reset the software configuration to the default status
by resetting the dongle (section "Software installation and configuration"). Then you have to adapt the settings to
the unit via the Hardware menu. This way you will avoid operating troubles caused by wrong software configuration.

If the error cannot be corrected by resetting the dongle to the default status, you have to re-install the software (sec-
tion "Software installation and configuration").

a Before re-installing the software you should, if possible, memorize the data of the hard disk (user data,
images etc.)! Use the ZIP disks (operating instructions) or a network connection.

a hard
If you carry out a re-installation of the software, the date of the last generator operation memorized on the
disk will, among other things, be lost! Warning messages can therefore not be automatically gener-
ated!
If you are not sure that the X-ray generator has been operated within the last 2 months (140kV genera-
tors), put the X-ray generator out of operation and carry out a regeneration after having installed the soft-
ware (see section "Hardware configuration")!

e If the error cannot be corrected by means of a re-installation of the software, exchange the HiTraX electronics.

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Special errors
Wrong or missing options and menus
If there are wrong, i.e. new or unknown menus on the HiTraX application surface, or if there are wrong options acti-
vated, or if menus or options are missing, check the Dongle-ID in the Configuration display of the Diagnosis menu.
If it is FFFFFFFF or 00000000, the dongle is defective and must be replaced. If it is not FFFFFFFF or 00000000, proceed
according to the instructions given in paragraph "Internal errors" (f 81).

Other errors
If errors other than those mentioned above have occurred, see paragraph "Internal errors" (f 81).

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