1

FACTORY CONTACT INFORMATION

BAY TEK GAMES INC.

Pulaski Industrial Park
1077 East. Glenbrook Drive
Pulaski, WI 54162 USA
JOIN OUR SERVICE FIRST NETWORK!
This free service is intended to keep you up to date on the latest
game information, early notification of parts specials, pertinent
technical bulletins, updates on retro fit parts, software upgrades,
and much more.
Log on to: www.baytekgames.com/parts
then click on the Parts N’ Service tab, or scan the QR code to
the right with your Smartphone to jump straight to this game’s
parts page!

Scan here!

SALES PARTS SERVICE

P: 920.822.3951 P: 920.822.3951 X 1101 P: 920.822.3951 X 1102
F: 920.822.8936 F: 920.822.1496 F: 920.822.1496
E: [email protected] E: [email protected] E: [email protected]

MON - FRI
8 AM - 5 PM C.S.T.

All games are proudly manufactured at our factory in Pulaski, Wisconsin, USA
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 TABLE OF CONTENTS
FACTORY CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
WELCOME TO: TICKET MONSTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
HOW TO PLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
SAFETY PRECAUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
SETUP GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
OPENING THE WHEEL WINDOW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
MAIN MENU FUNCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-16
TICKET PATTERNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-15
KEY COMPONENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
MOTHERBOARD PINOUT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
AUX BOARD PINOUT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
HOW TO: CALIBRATE ENCODER SENSOR . . . . . . . . . . . . . . . . . . . . . . . . 20
HOW TO: ADJUST BRAKE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
HOW TO: REMOVE HANDLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
HOW TO: TIGHTEN ARM BRACKET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
DOOR OPEN ERROR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
PUPPY VIDEO WIZARD ERROR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
POWER SUPPLY DIAGNOSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
TROUBLESHOOTING GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26-34
MAINTENANCE LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
TECHNICAL SUPPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
COMPLIANCE CERTIFICATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

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 WELCOME TO: TICKET MONSTER

Congratulations on your Ticket Monster purchase!

Larger than life and not-so-creepy, Ticket Monster is sure to roll in scary big revenues!

With a progressive jackpot, fresh theme and brightly colored cabinet, Ticket Monster
will lure in players from across the room.

Please take a moment to read through this manual and be sure to contact our factory if
you have any questions, or would like some more information.

Thank you for your purchase! Your business is important to us and we hope you enjoy
this game as much as we do!

Your Friends at Bay Tek Games

GAME INSPECTION
Inspect the game for any damaged, loose, or missing parts.
If damage is found, please contact your freight carrier first.
Then, contact Bay Tek Games’ Service Department at 920.822.3951
or e-mail them at [email protected] for further assistance.

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 HOW TO PLAY

Lift up on the handle and push it down

hard.

Roll the monster’s tongue around.

Win tickets where the arrow points.

Land on the Jackpot space to win scary

big tickets!

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 GAME SPECIFICATIONS
WEIGHT POWER REQUIREMENTS
INPUT VOLTAGE 100 to 120 220 to 240
NET WEIGHT 1000 LBS RANGE VAC
/
VAC
SHIP WEIGHT 1200 LBS INPUT FREQUENCY
50 HZ / 60 HZ
RANGE
DIMENSIONS
MAX START UP OPERATING
WIDTH 32” CURRENT CURRENT

DEPTH 90” 3 AMPS @ 115 VAC 0.7 AMPS @ 115 VAC

HEIGHT 117” 1.5 AMPS @ 230 VAC .35 AMPS @ 230 VAC

OPERATING
TEMPERATURE
FAHRENHEIT 80-100

CELSIUS 26.7-37.8

SAFETY PRECAUTIONS
! DANGER !
DO NOT perform repairs or maintenance on this game with the power ON.
Unplug the unit from the wall outlet or shut off the power strip located inside the
cabinet.
! WARNING !
Use of flammable subtances can cause sever burns or serious injury.
Always use NON-FLAMMABLE solvents for cleaning. DO NOT use gasoline kero-
sene or thinners.
! CAUTION !
Lifting heavy objects can cause back, neck or other injuries. Be sure adequate lift-
ing and moving devices are available when unloading, unpacking and moving this
game.
! ATTENTION !
Be sure the electrical power matches the game requirements. See the serial num-
ber located on the back of the game cabinet. Always plug into a grounded circuit. If
the supply cord is damaged, it must be replaced by an approved cord or assembly
provided by the manufacturer.
! IN CASE OF EMERGENCY !
UNPLUG THE POWER CORD.
The power cord must be accesible at all times in case of an emergency.
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 SET UP GUIDE

Place the wood “sled” on top of the cabinet, lining

up the holes and making sure the black power
cable, monitor VGA cable, and grey phone cable
with splitter jumper feed through to the top without
getting pinched.

Pivot the black metal tube up into position.

Secure metal tube with two bolts, washers and

nuts from hardware kit, and tighten with 7/16”
wrench.

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 SET UP GUIDE, CONT.

Secure the monitor mount sled to the cabinet with

the included hex bolts, split washers and washers
into the 4 holes shown using a 7/16” ratchet. No
nuts are required; T-nuts are built into the top of the
cabinet.

Plug the power and VGA cables from the cashbox

into the cables coming out the top of the cabinet.

Feed the power and VGA cables up through the

metal tube.

Attach the wings with bolts, washers, and nylon

nuts and a 9/16” ratchet socket and wrench. The
wings should pivot at the bolts, opening wide
enough to fit the blue plastic head in between.

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 SET UP GUIDE, CONT.

Plug in the wing cables to the jumper on the grey

phone cable.

Place the blue monster head onto the top of the

cabinet, inserting the wings into the slots and the
black metal tube through the square hole in the top.

Attach the monitor to the metal tube with included

lock nuts and a 1/2” nut driver.

Push the wings inward, sliding in front of the

brackets on the monitor. Secure the brackets to
the wings with included silver screws.

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 SET UP GUIDE, CONT.

Plug the power and VGA cables into the monitor.

Plug the power cable from the cashbox into the line
filter on the back of the game and into a standard
electrical outlet.

If the game doesn’t power up on plug in, switch the

power strip inside the right front door to ON.

Attach the side guards with the included bolts,

washers, split washers and lock nuts; 4 bolts in
each side.

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 OPENING THE WHEEL WINDOW

On occasion, it will be neccessary to clean the in-

sides of the windows, which requires access to the
inner wheel area of the game.

Open the front doors and locate and release the

two latches near the top inside corners.

Slide the plexiglass window up and away from you.

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 MAIN MENU
The menu buttons are located inside
the left front door.

Press MENU BUTTON to access

the main menu.

Scroll through the menu with the

MENU BUTTON.

Make selections with the

MENU SELECT button.

The main menu will appear on the monitor.

If the angle of view makes menu options slightly hard to see,

we recommend dimming the ambient lighting to better see the monitor.

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 MAIN MENU
GAME SETTINGS
Reset Tickets Clears all tickets waiting to be paid out
Reset Credits Clears all credits on the game
0 1 2 3 4 5 6 7 8 9 10 12 20
Credits per Game
$5 bill bonus: 6 plays for $5 3 plays for $5
Game Volume Adjusts the volume of the game while coined up and playing
Attract Volume Adjusts the volume of the game while in attract mode
Ticket Pattern (see page 14 for
1 2 3 4 5
available alternate patterns)
Jackpot Menu see table below

Abandon Game No Timeout

Player Timeout Option Auto Spin (required for New Jersey) (required for WA state)

Game History Opens a new screen with detailed game play and payout log
Set Time & Date Opens a new screen with date and time selections
Exit Menu Returns game to normal function

JACKPOT MENU

50/250 50/500 50/1000 100/500 100/1000

100/2500 250/1000 250/2500 250/5000

Monster Jackpot (Min/Max)
250/9999 500/1000 500/2500 500/5000

500/9999 1000/2500 1000/5000 1000/9999

Jackpot Increment 1 2 3 4 5 6 7 8 9 10 DISABLED

Jackpot Reset Reset the jackpot payout to the minimum value established above

Machine ID* 1 (master) 2 3 4

*If you plan to link two or more games to increment their jackpots simultaneously, a linkage kit is required.
Please call our service department to order.

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 TICKET PATTERNS
PATTERN 1 PATTERN 2 PATTERN 3 PATTERN 4 PATTERN 5 PATTERN 6

TICKET MONSTER-TICKET PATTERNS

DEFAULT
4 4

4 4

4 4

4 4

4 4

4 4

4 4

4 4

32-35 50-53 60-63 14-17 74-77 40-45

TICKETS/GAME TICKETS/GAME TICKETS/GAME TICKETS/GAME TICKETS/GAME TICKETS/GAME
PART #: AATP0201 PART #: AATP0202-P PART #: AATP0203-P PART #: AATP0204-P PART #: AATP0205-P PART #: AATP0206-P

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 TICKET PATTERNS
PATTERN 7 PATTERN 8 PATTERN 9 PATTERN 10 PATTERN 11 PATTERN 12

TICKET MONSTER-TICKET PATTERNS

(CEC Franchise)

7-9 23-26 19-22 27-30 38-41 23-26

TICKETS/GAME TICKETS/GAME TICKETS/GAME TICKETS/GAME TICKETS/GAME TICKETS/GAME
PART #: AATP0207-P PART #: AATP0208-P PART #: AATP0209-P PART #: AATP0210-P PART #: AATP0211-P PART #: AATP0212-P

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 MAIN MENU, CONT.
DIAGNOSTICS
Door Open Warning Indicates when any of the 5 access doors is open
Software Version Indicates which version of software is installed on the game
Total Credits Indicates how many credits are available on the game
Tickets Left to Dispense Indicates number of tickets waiting to pay out
Wheel Position Indicates wheel position for calibration and diagnosing problems
Inputs Indicates how many inputs (buttons, etc.) are active
Outputs Indicates how many outputs are active
Brake Status Indicates if the brake is OK, too tight or too loose
Wheel Speed Indicates how fast the wheel is spinning

DIAGNOSTICS
Total Games Number of games played since last statistics reset
Total Tickets Number of tickets dispensed since last statistics reset
Tickets per Game Average number of tickets dispensed per game
Total Motor Assists Number of games in which the motor spun the wheel for the player

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 KEY COMPONENTS

Wheel Encoder Sensor

(AACB1901)

Located inside left side access door.

I/O Board

(AACB1900)

Located inside left front door.

Motherboard

(AAMB8)

Located inside right front door.

Includes software hard drive (A5HD1800)

and RAM (A5CB1904).

Software Hard Drive

(A5HD1800)

Located in a SATA port on the Motherboard.

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 MAINBOARD PINOUT (MB8)
SOFTWARE HARD DRIVE
FROM
POWER SUPPLY FROM POWER
SUPPLY
RAM (A5CB1904)

MB8
TO
AUX

VGA TO MONITOR

AUDIO
TO
AUX

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 AUX BOARD PINOUT (A5CB1900)

TO DOOR
AUDIO SAFETY SWITCHES
TO
FROM
MB8 TO SPEAKERS
POWER SUPPLY

TO MENU/
SELECT
BUTTONS
TO LOW TIX
SWITCH TO COIN
DOOR

TO ENCODER TO DBA

TO MOTOR

AUX
TO SOLENOID TO
MB8
TO COUNTERS
TO WING LIGHTS
LEFT TICKET TRAY

RIGHT TICKET TRAY

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 HOW TO: CALIBRATE ENCODER SENSOR
The Encoder Sensor communicates the position of the wheel in comparison to the orange arrow,
telling the game how many tickets the player has won.
There is a small margin between scoring spaces that allows for slight miscalibration of the encoder sensor.
If the arrow lands between spaces, the game will always award the player with the higher ticket value.
This also applies on the bonus spaces.

Open the wheel window (see page 11) and access

the main menu.

Manually turn the wheel downward and make sure

the ticket value displayed on the screen matches the
space the arrow is pointing to. Make sure to turn the
wheel one complete revolution so the game can find
the home position.

Turn the wheel as it approaches a bonus section.

Watch the display closely, and stop the wheel as
soon as it turns from a 4 to the bonus value. The
arrow should be right on the line between 4 and the
bonus space.

If the pointer is more than 1/2” off:

Open the left side door and locate the two Phillips
head screws on the sensor bracket which hold it
securely in the adjustment slots.
Loosen the screws and move the bracket slightly,
then retighten and restest.
Repeat as neccessary.
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 HOW TO: ADJUST BRAKE
Wheel Coast Time is determined by how long the wheel spins before it comes to a complete stop.
Long coast time increases the time per game, while a short coast time makes the game quicker.
The higher the number, the longer the wheel coasts; the ideal coast time is between 30 and 40.
Adjusting this number periodically will prevent skilled players from sharking the game.

To test Wheel Coast Time:

While in the main menu, spin the wheel. The display should read “good spin”.
Once the wheel stops, the brake status will come up in the diagnostics.

Brake status will show one of three options:

• Brake OK (no adjustment needed)
• Tighten Brake
• Loosen Brake

Open the left side door and locate the brake.

Pull up each bolt and turn the locknuts left to tighten

or right to loosen. Move in 2-turn increments; the
brake is sensitive and needs very little adjustment to
make a difference. Make sure each bolt is adjusted
equally.

Perform another Wheel Coast Time test and check

the brake status. Repeat previous steps until brake
status reads OK.

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 HOW TO: REMOVE HANDLE
Tools Needed:
1/2” Socket & rachet
1/2” Wrench

Located on the underside of the metal front panel,

there is a bolt, split washer, and locknut holding the
handle into the square pipe attached to the linkage.

Remove the bolt by turning the rachet on the locknut

and holding the bolt still with the wrench.

Pull the handle out from the front of the game.

HOW TO: TIGHTEN ARM BRACKET

It is important to keep the arm bracket securely tightened;
failure to do so may cause injury to players or damage to the game.
We recommend checking the bolts monthly,
and more often if the game accumulates a high volume of play.

Open the right front door and remove the acrylic

shield using a 90 degree drill and square bit.

Check the 6 bolts holding the bracket in place- 3 on

the front surface and 3 on the bottom- and tighten
all nuts with a 7/16” socket.

Replace acrylic shield.

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 DOOR OPEN ERROR

Ticket Monster is equipped with safety switches

inside every door.

If a door is open, the wheel will not engage and the

motor will not spin the wheel.

An error will appear on the monitor if the game

reads that a door is open.
DEPRESSED-
DOOR CLOSED

The safety switches have 3 positions, and can be

pulled out to simulate a closed door.

NEUTRAL-
DOOR OPEN

We don’t recommend doing this unless it is neces-

sary for testing purposes.

PULLED OUT-
OPEN BUT READ
AS CLOSED

The switches are in place to prevent injury and

should be used appropriately at all times.

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 PUPPY VIDEO WIZARD ERROR
If the monitor has been replaced or reset, a Puppy Video Wizard will appear on the screen at power up.
The settings will have to be reset and saved before the game can be played.

Puppy Video Wizard screen will appear.

Open the front door of the cabinet and plug a PS/2 keyboard into the purple port on the motherboard.

Hit < ENTER >.

Make sure a resolution of 1024 x 768 x16 is selected, then hit < ENTER >.

The game software should now boot. Wait 10 secnds, then press < Q > on the keyboard.

Once the black screen with white and red code appears, type REBOOT and hit < ENTER >.

The game will save the video settings and boot up normally.

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 POWER SUPPLY DIAGNOSTICS

1.) Verify AC power to front of game.

Check power strip in bottom front of game for light ON inside rocker switch.
If light is not ON, remove back panel of cabinet and check AC power in and
Power Strip in that location.

2.) Check AC power connection to power supply.

3.) Ensure Power Supply switch is set to 115V (or 230V)

(Some model power supplies may not have this)

4.) Ensure Power switch is on.

5.) Examine top left corner of motherboard. There is green LED ON.
If LED is not ON, replace power supply. (AAPS4600)

6.) Check connections from power supply.

Make sure these 2 connections are secure.
Large power supply
connection
7.) “Jump Start” Motherboard:
If green LED is ON, but monitor is not ON, you may
start motherboard by quickly touching these 2 red pins 2 Black and 2 yellow wires
at the same time. (12 Volts DC)

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 TROUBLESHOOTING GUIDE
Troubleshooting Strategy

Use a systematic method of troubleshooting to determine the exact problem, probable cause and remedy
to your specific problem.

Use the process of elimination to identify the faulty component.

Always check for the simple and obvious solutions first, such as unplugged cables, loose or broken wires,
bad sensors, and components that are bent, stuck, pinched or jammed.

PROBLEM PROBABLE CAUSE REMEDY

Game is unplugged Check the wall outlet
Reset the power strip breaker switch
Circuit breaker tripped
No power to the game or building circuit breaker
Change the plug position, replace
No lights on at all Faulty power strip
power strip if needed
See “power supply diagnostic” on
Faulty cable/ power supply
page 21
Volume set too low Adjust the volume in the main menu
Check the audio cable (AACEAU010)
Loose wire/ speaker unplugged connections from the I/O board to the
No audio motherboard to the speakers
Faulty I/O board Replace the I/O board (AACB1900)
Faulty motherboard Replace the motherboard (AAMB8)

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 TROUBLESHOOTING GUIDE
PROBLEM PROBABLE CAUSE REMEDY
Check the connections from the
Cable problem jumper cable (AACE1620) to the
power supply
Both
sides are Large POWER IN cable connection Reseat connector
out with motherboard is loose

See “power supply diagnostics” on

Faulty power supply
page 21
Wheel lights
not working Check the cables from the light strip
Cable problem (AACE1622) to the jumper cable
One side (AACE1620) to the power supply.
is out
Faulty light strip Replace light strip (AACE1622)

Some
lights are Faulty light strip Replace light strip (AACE1622)
out
Acceptor should cycle at power up. If
DBA not getting 110 VAC not, check the cable connections to
the power strip. CAUTION: 110 VAC
Run a cleaning card (A5CC9000)
Dirt or debris in acceptor slot
through the acceptor

Dollar bill acceptor The dips on the acceptor should be

not working Dips set wrong
set to “always enable”

Pinched, broken or disconnected Check wiring from DBA to I/O board.

wires Repair or replace wire (AACE1611)

DBA problems Refer to DBA manual

27
 TROUBLESHOOTING GUIDE
PROBLEM PROBABLE CAUSE REMEDY
12 volt power connector unplugged
Reseat connector
on motherboard (A)

Monitor VGA cable unplugged (B) Reseat connector

Large power connector unplugged

Reseat connector
on motherboard (C)

Faulty/loose RAM (D) Reinsert RAM stick

See “power supply diagnostics” on

Faulty power supply (E)
Shows page 21
“no
signal” Faulty motherboard Replace motherboard (A5MB8)
for 5
seconds,
then
Monitor not goes
working dark

First:
Power down,
wait 10
seconds, then
power up
again

Ensure the monitor power cable is

Power cable unplugged from
securely seated into the monitor and
Black monitor
power strip
screen
Faulty monitor Replace monitor (A5DBDI030)

Error on Display shows “no bootable device- USB software flash drive loose,
screen insert boot disk and press any key” missing, or faulty
Game is not recognizing monitor.
Display shows “puppy video wizard”
(reboot Ensure VGA cable is secure to the I/O
or “Xorg”
to see if board or replace monitor.
problem Display shows “kernel panic- unable
persists) Faulty or loose RAM
to mount root”
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 TROUBLESHOOTING GUIDE
PROBLEM PROBABLE CAUSE REMEDY

Remove fish head

Remove wood blocks holding monitor

Monitor issues; in place
Too bright, too dim, Monitor settings out of adjustment
blurry, etc. Take the monitor out of the wood
frame

Use buttons to adjust settings

Inputs not working; no coin-up,

I/O serial cable unplugged between
buttons don’t work, display reads
I/O and motherboard
“door open”
Game plays, but not all
the functions work Display does not show some USB software flash drive loose or
screens, no audio faulty

Game freezes or locks up Faulty RAM or motherboard

Un-jam coin switch. If one is closed,

One of the coin switches is jammed
the other won’t work either.

Unplug red spade connector from

door and jump between white and
Short in coin door harness
black wires to simulate coin up;
Game doesn’t coin up replace harness if needed

I/O serial cable unplugged between Check connections and reseat cables;
I/O and motherboard replace I/O serial cable if needed

Faulty I/O board Replace I/O board (AACB1900)

Ticket stack not resting properly on Adjust ticket stack so it holds the
the low ticket switches switch down

“Low tickets” displayed Faulty low ticket switch Replace low ticket switch (A5SW200)
on monitor, despite being
filled Check the connection between the
Faulty wire or connection
switch and the I/O board

Faulty I/O board Replace I/O board (AACB1900)

29
 TROUBLESHOOTING GUIDE

PROBLEM PROBABLE CAUSE REMEDY

Game set to “abondon game” under

the player timeout option in the Change setting to “motor assist”
game menu

Change setting to “motor assist”,

Game displaying “motor watchdog
power down for 10 seconds and
error” in the diagnostics
restart to clear the error

Motor will not engage if the game

Door open thinks a door is open. Close all doors;
check door switches if issue persists.

Motor assist will try for 2 seconds, not

see the wheel, then deactivate.
Motor does not engage Faulty encoder sensor
Troubleshoot encoder sensor and
to assist a slow spin. replace if necessary.

Inspect mechanism inside left side

This does not apply to Auto spin catch is broken door. Replace spring if needed
Washington State (A5SREX040).
games
Inspect drive chain that powers the
Drive chain broken
wheel; replace if needed (A5CH1003)

Inspect and reseat cable from the

Cable problem
motor to the I/O board.

Faulty I/O board Replace I/O board

New Jersey law does not allow the

Game is in New Jersey mode game to spin for the player; call Bay
Tek Service Dept. for assistance

Wheel Motor Information

As the motor starts, 5 volts is present at the connector.

As the wheel gains speed, this increases to 12 volts.
Phone cable to I/O board is double-crimped in the
housing for redundancy; motor will still work if one
wire happens to fall out or break.

30
 TROUBLESHOOTING GUIDE
PROBLEM PROBABLE CAUSE REMEDY

Brake assembly is loose or broken Adjust the brake or replace it

Solenoid assembly is faulty or

broken, causing the wheel to spin Replace the wheel engaging solenoid
Wheel spins at any time
continuously
Spin motor reads 12 volts at all
Faulty I/O board, replace if needed
times; spin meter screen always on
Encoder sensor not seeing the Faulty or miscalibrated encoder
wheel spin sensor; calibrate or replace sensor
Clean sensor; replace if necessary
Encoder sensor dirty or faulty
(AACB1901)
Spin meter does not Pinched, broken or disconnected Inspect wiring and reseat or replace
read a good spin. wires cable if needed (AACE1608)

Faulty I/O board Replace I/O board (AACB1900)

Wheel will not engage if the game

thinks a door is open.
Door is open
Close all doors & inspect door
switches; replace if needed
Inspect the mechanism inside the right
Wheel not spinning side access door for intact springs
when the handle is Faulty solenoid assembly
and engaging action. Replace
pushed down. assembly if needed (AASO4150).
Inspect cable connecting the solenoid
Cable problem
to the I/O board; replace if needed

Faulty I/O board Replace I/O board (AACB1900)

Solenoid Information
The solenoid should output 12 VDC at game start.
Phone cable is double crimped in housing for redundancy;
solenoid should still work if one wire happens to
fall out or break.

31
 TROUBLESHOOTING GUIDE
PROBLEM PROBABLE CAUSE REMEDY
Inspect solenoid to make sure it’s
Solenoid is always on, Jammed solenoid
working properly
allowing the wheel to
spin at any time. Look for missing springs; replace
Missing or broken springs
assembly if needed (AASO1450)
During attract mode, Inspect phone cables; replace if
a loud clicking sound Pinched cable
needed
occurs when the
wheel spins. Faulty I/O board Replace I/O board (AACB1900)

Cable unplugged Check and reseat cable into I/O board

Analog game & ticket Meters do not click as tickets are

Replace counters (AACO1000)
counters do not work vended and games are played

Faulty I/O board Replace I/O board (AACB1900)

One or more doors is open Make sure all doors are closed

Check the limit switch inputs; replace

Faulty door switch
Monitor shows “Out of switches if necessary (A5SW7000)
Order- Door Open” Reseat the cable from the mother-
I/O serial cable unplugged
board to the I/O board

Faulty I/O board Replace I/O board (A5CB1900)

Clean, calibrate or replace encoder

Faulty encoder sensor
sensor

Faulty motor Refer to page 29 for motor help

After a solution is found:

Motor watchdog error Enter the main menu and make sure player timeout is set to “motor assist”

Power down game and reboot, then coin up and allow the motor
to spin the wheel

Re-enter the menu and verify that “motor watchdog error”

is no longer present.

32
 TROUBLESHOOTING GUIDE
PROBABLE CAUSE REMEDY

Game scores while wheel

Weak encoder sensor Replace encoder sensor (AACB1901)
is still spinning

Brake too loose; game sees wheel

Game dispenses tickets
spinning after coinup and scores as Tighten the brake. See page 17
upon coin up
if it were played
Make sure player assist is not set to
Game ends after a slow
Motor assist not kicking in “abandon game”. If correct, see page
spin and gives no tickets
29 to troubleshoot motor
VALUES MATCH IN DIAGNOSTIC MENU

Motor watchdog error See page 29

Encoder sensor not

Clean, calibrate or replace sensor
reading properly

Game reads incorrect VALUES DO NOT MATCH IN DIAGNOSTIC MENU

ticket value Manually spin the wheel for one complete revolution so the home
sensor can read. Always spin the wheel downward.
Open menu and turn
wheel downward; check Check the cable between sensor and
ticket value display I/O board; reseat or replace
if necessary

Encoder sensor not reaching

Clean, calibrate or replace sensor
I/O board

Replace I/O board

Check green LED home indicators

Encoder sensor continually sees
on sensor board; if always on as the
home position
wheel spins, replace the sensor
Check the cable between the sensor
Game pays out 10 or 75
and the I/O board; reseat or replace if
tickets every game
Encoder signal not reaching I/O necessary
board
Replace sensor or I/O board

33
 TROUBLESHOOTING GUIDE
PROBLEM PROBABLE CAUSE REMEDY
Winning value should be displayed on
Game is not registering a win the monitor; see page 32 for encoder
sensor troubleshooting
Tickets not dispensing Make sure the game is not reading Close all doors; inspect and replace
from either of the two an open door door switches if necessary
dispensers Faulty cables between I/O board Inspect cables; reseat or replace if
and ticket dispensers needed

Faulty I/O board Replace I/O board (AACB1900)

No issue; less than 5 tickets will al-

Less than 5 tickets were won
ways vend from one dispenser only
One ticket dispenser is
Faulty cable between I/O board and Inspect cable; reseat or replace if
working, while the other
affected ticket dispenser needed
is not
Faulty I/O board Replace I/O board (AACB1900)

GAME DISPLAYS DIFFERENT TICKET VALUE

Verify the ticket pattern in the main
Incorrect ticket pattern selected
menu
Clean, calibrate or replace encoder
Wheel position not read correctly
sensor
GAME DISPLAYS CORRECT TICKET VALUE
Disconnected, loose or broken Inspect cables; reseat or replace if
Wrong ticket amount wires necessary
dispensed Refer to blue Ticket Dispenser pages
at the end of this manual; blow dust
Ticket dispenser OPTO sensor dirty
from OPTO sensor and wipe clean
with isopropyl alcohol.

Faulty ticket dispenser Replace ticket dispenser

Flip the ticket stack and load upside-

Notches between tickets are too
down, causing the larger notches to
small
alight with the sensor.

34
 MAINTENANCE LOG
If repairs are necessary, it is good practice to keep a log of repairs done and parts ordered.
The chart below will assist you in tracking your game’s maintenance.
DATE MAINTENANCE PERFORMED PARTS ORDERED INITIALS

35
 TECHNICAL SUPPORT
Excellent customer service is very important to Bay Tek Games!
We know that keeping your games in great operating condition is important to your business.
When you need us, we are here to help. You can call us for free technical assistance, and you can
count on us to have parts on-hand to support your game. We offer options that fit your needs.

Electronics / Circuit Boards - Repair Options

Repair & Return – If you have Circuit Board issues with your Bay Tek game, you can send the board
to us and we’ll repair it right away. Most items sent to us are repaired and returned to you within two
days. This option is your best value as we offer this fast turn-around service at the most reasonable
price.
Advance Replacement – If you have Circuit Board issues with your Bay Tek game, but you don’t
have time to send in your board in for repair, give us a call and ask for an Advance Replacement.
We’ll send you a replacement board that same day (pending availability). When you get your new
board, just repackage the defective board in the same box and send it back to us. We make it easy by
including a UPS Return Shipping label for you to put on the box (not available for international ship-
ments). This is your best option when you need to get your game up and running as quickly as pos-
sible!
Spare Parts – Take matters into your own hands and purchase new spare Circuit Boards for your
Bay Tek games. Many of our games share the same main-board electronics. This means you can buy
one set of spare electronics to support many of your Bay Tek games. Spare boards allow you to get
your game up and running the quickest and provide you a valuable troubleshooting option. Call our
technicians to get recommendations for what you should keep on hand for spare parts!

Technical Support:
“You” are the best tool for troubleshooting! Your abilities to understand the game and your skills to
repair the game are invaluable to us! If you need help, you know you can call us. It’s not easy to diag-
nose a game remotely by phone, but our technicians do a great job. They’ll need your help to perform
some troubleshooting steps and convey to them exactly what’s happening with your game.

Returns, Credits, & Fees:

NOTICE! ALL ITEMS being sent to Bay Tek Games for repair or return, etc. require prior Return
Authorization! Bay Tek Games will provide a Product Return Form with an authorizing Ticket Number
for each item to be returned. Please be certain to include this document with all shipments!
Late Fees and Non-Return Fees - Advance Replacement and Warranty Replacement items require
the defective items to be returned by Bay Tek games promptly to avoid Late Fees. We expect items to
be returned with 10 working days. Late fees are invoiced monthly. Late fees are non-refundable under
any circumstance! Any item not returned within 90 days will be invoiced in full as a replacement part.
Bench Fees - Bench fees will apply for each electronic item returned to Bay Tek Games (this includes
unused Advance Replacement items). This charge covers our cost to inspect, evaluate and retest
each item. Please note that returned items that do not pas our tests will be charged accordingly as
replacement items or advance replacements.
Restocking Fees - Unused items returned for credit will be credited minus a restocking fee. Items
must be returned with in 30 days of purchase in order to qualify for any credit amount. No shipping
charges will be credited.

36
 WARRANTY
Bay Tek Games warrants to the original purchaser that all component parts will be free of defects in
workmanship and materials for a period of 6 months from the date of purchase. An additional 3 month
warranty extension can be obtained by filling out and submitting the Warranty Registration for each
machine. Warranty Registration cards may be found as shipped with each machine or online at our
website. These must be filled out and submitted to Bay Tek Games within 30 days of purchase to be
valid.

For any game/machine we manufacture that is within its warranty period, with notification to our Parts
& Service Department, Bay Tek Games will, without charge, repair or replace defective component
parts. It is the owner’s responsibility to diagnose, remove and replace any faulty component part at
their own expense & peril. As needed, at no charge, Bay Tek Games can provide reasonable tele-
phone technical support during our normal business hours.

All claims of defective parts are subject to review upon our inspection of the faulty item. This warranty
does not apply in the event of any misuse or abuse to the product, or as a result of any unauthorized
repairs or alterations. The warranty does not apply if any serial number decal is altered, replaced or
removed from its original position.

To process warranty replacement claims, customers may be charged for the replacement item at the
time of shipment and later credited the same amount when the faulty item is returned and has passed
our inspection. Bay Tek Games will provide the customer a pre-paid return shipping label which is
sent along with the replacement item. The customer is responsible for properly packaging and ship-
ping the faulty item back to Bay Tek Games.

! ATTENTION !
In order to maintain the safety & compliance certifications of this
game, ONLY approved parts may be used. For approved
replacement parts, refer to the parts list in this manual.

Should you need your game serviced, determine the serial number from the decal placed on the
front of this manual, or locate it on the back of the game. Then contact our Service Department at:
920.822.3951 or e-mail: [email protected]

NON-WARRANTY
Options and estimated charges will be provided to you for your approval.
Please remember that any items being sent to Bay Tek Games must include prior return
authorization from our Parts & Service Department.
This approval will include a Product Return Form which is required to be included with any incoming
shipments. Repaired parts will be shipped back using the same method in which they were received.
Repairs are warranted for 30 days from the date of return shipment.

37
CERTIFICATE OF COMPLIANCE

COMPLIANCE CERTIFICATION TESTING IN PROGRESS

38