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RedBus Agile HRM

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68 views21 pages

RedBus Agile HRM

Uploaded by

spam.haimi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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METAVERSE & E-LEARNING

AT REDBUS
CHALLENGES AND BENEFITS
GROUP-4
H23025 - Haimi Praharaj
H23027 - Hritika
H23028 - Kalyani Singh Bais
H23029 - Kanak Bansal
H23030 - Kaushik Ghosh
CASE
ABOUT REDBUS PROTAGONISTS
Prominent player in the tourism technology marketplace. Prabhanjan
Kulkarni
Operates in six countries: India, Malaysia, Singapore,
HRVP
Indonesia, Peru, and Colombia.
Offers bus ticketing (redBus), train ticketing (redRail), and
Srijeet Sarkar
intercity cab services (rYde).
Associate HR
Mainly based in Bangalore. Director & Product
Manager for
Workforce size = 1000 employees. tech-based L&D
Faced significant challenges during the COVID-19
pandemic due to remote working.

Anoop Prakash Anurag


Menon Sangam Jalori
CTO CEO CFO
DEVELOPMENT OF REDLEARN & REDVERSE
redLearn Platform redVerse Module

Developed during a MakeaThon at redBus, As part of redLearn, the redVerse module


where employees competed to solve was developed to facilitate virtual
business problems. induction for new employees.

The primary goal was to create a low-cost, The focus was on providing a
impactful learning solution tailored to the comprehensive understanding of the
company's specific needs. company's microservices-based
architecture, which is crucial for cross-
The redLearn app offered technology team collaboration and productivity.
upskilling customized to specific business
unit requirements. The module included a virtual city
(redCity) where each building represented
a different technology or engineering team.
Q1.
What is the metaverse, its dimensions of environment,
interface, interaction, and social value? What are the
potential drawbacks?
METAVERSE
The metaverse is a collective virtual shared space created by the convergence of
virtually enhanced physical reality and physically persistent virtual reality.

It encompasses augmented reality (AR), virtual reality (VR), and the internet,
allowing users to interact with a computer-generated environment and other
users in real-time.

In the context of
RedBus, the metaverse
can be understood as
a digital learning
environment where
employees and users
can interact, learn, and
collaborate in a virtual
space that mimics
real-world settings.

Link
OTHER ASPECTS OF METAVERSE
Environment Interface
The quality of the environment is defined by the graphics, level The interface is how users interact with the metaverse. This
of detail, and how immersive it is. includes hardware and software that enable these interactions.

For RedBus, the metaverse environment includes The interface RedBus uses for its metaverse includes
virtual classrooms, simulated workspaces, and VR headsets for immersive training, & mobile
training modules designed to enhance the learning applications that allow employees to access training
experience. materials anytime, anywhere.

Interaction Social Value


Interaction in the metaverse involves the ways users The social value of the metaverse lies in its ability to bring
communicate and engage with the virtual world and with each people together in meaningful ways.
other.
RedBus connected employees from various regions,
Within RedBus's metaverse, employees can engage in promoting a sense of community & shared learning. It
real-time discussions, collaborate on projects, and allows for mentorship opportunities, peer learning, and
receive instant feedback from trainers. the building of a supportive network.
POTENTIAL DRAWBACKS
Digital Divide Mental Health Issues

Disparities in access to necessary Digital fatigue while ensuring strong social


technology, internet connectivity, relationships within the metaverse and
confidence, and prerequisite skills. continuous user engagement.

Privacy and Security Ethical Considerations

Protecting employees' personal data and Content moderation to ensure that the
ensuring secure virtual interactions are virtual training environment is inclusive and
crucial. free from biases.

Technical Resources & Development Cost Blurring of Virtual and Real Worlds

Metaverse relies on advanced hardware & Over-immersion in virtual relationships can


software, which can limit user experience. lead to neglect of real-world interactions.
Balancing cost, weight, & functionality
critical.
“Unfortunately, some
businesses are reverting
back to in-office
because they haven’t
committed to meeting
the needs of a flexible
workforce,” according to
Wendy Hamilton, CEO of
TechSmith. “Instead,
organizations need to
redesign meeting
protocols, tech stacks
and collaboration
approaches. Returning
to office full-time
instead of investing in
flexibility will hurt
productivity, recruiting
and employee
engagement.”
Q2.
What possibilities emerge for the use of the metaverse in
HR functions? How can organizations working in a hybrid
mode leverage the metaverse?
METAVERSE IN HR 4 C’s of Workplace Value Proposition

Connection Collaboration Issues with Remote Working

Culture Creativity Connection Collaboration

Metaverse in Employee Journey

Recruitment Onboarding
Gamified tests Product Introduction
Prospect Virtual Avatars
Engagements Workplace overview
Psychometric tests

Work Environment Training


Virtual Workspace Tailored learning
Integrated comms Gamified
Whiteboards Assessments
Chill-out spaces Increased
Spatial Audio engagements
VR, AR and MR
Career Progression Exit
Competency tracking Integrated surveys
Alumni Connect
Values of Redbus Virtual Personas
Non-Stop learning, Empowerment, Support, Ability to create impact 1-1 Meetings , Peer feedbacks
KPIs IN HR FUNCTION (METAVERSE)
HR Function Key Performance Indicators (KPIs)

Virtual Career Fair Attendance


Recruitment and Onboarding Virtual Interview Completion Rate
Virtual Onboarding Completion Time

Virtual Training Participation Rate


Training and Development Virtual Workshop Satisfaction
Skill Improvement Rate

Virtual Team Building Effectiveness


Employee Engagement Virtual Social Event Attendance
Employee Participation in Recognition Programs

Virtual Performance Review Completion Rate


Performance Management Goal Achievement Rate
Feedback Utilization Rate

Diversity Training Completion Rate


Workplace Diversity and
Inclusive Meeting Participation
Inclusion
Diversity Perception Survey Scores

Virtual Wellness Program Participation


Employee Well-being Mental Health Support Utilization
Well-being Survey Scores
Android, ios & Oculus Platforms - Redlearn
Q3.
How should the intent and impact of the redLearn and
redVerse platforms be evaluated?
EVALUATION OF INTENT & IMPACT
Key Performance Indicators (KPIs) Training and Performance Metrics

Onboarding Time Reduction Learning Module Completion Rates


Retention Rates Knowledge Retention - Pre- and post-
Cost Savings assessments to measure the retention
Performance Metrics - performance of new
hires

Employee Feedback and Satisfaction Technological Adoption

Surveys and Questionnaires Device Compatibility - accessibility and


Focus Groups - employees from user experience across different devices
different generations (Oculus headsets, mobile devices)
Usage Analytics - how often and for how Technical Issues and Support - technical
long employees engage with the issues reported by users and the
redVerse platform effectiveness
Scalability and Integration
Q4.
How should Kulkarni determine the ROI of
the redLearn platform?
Set clear objectives Define the Aggregate the Assess the
& measurement tracking estimated estimated
goals approach costs gains

Objectives and Measurement Goals

Objective Measurement Goals

Skill Improvement Metrics (Pre & Post Assesment Scores), Certification


Employee Skills and Competencies
Rates, Course Completion Rates

Increase Employee Engagement and Adoption of Learning User Adoption Metrics, Engagement Levels, Retention Rate of Platform
tools Users

Streamline Recruitement and Onboarding Processes Assesment Efficiency, Onboarding Module, Managerial Time Saved

Training impact on Performance Metrics, Cross-Functional


Improve Organisational Efficiency and Productivity
Collaboration Metrics, Operational Efficiency Gains

Cost Reduction and Financial Efficiency LMS Cost Savings, Recruitment Cost Savings
Tracking & Measurement Approach

Goals Approach

Pre & Post Training Assesment Scores, Number of Certificates


Employee Skills and Competencies
Awarded, Course enrollments & completions

Increase Employee Engagement and Adoption of Learning tools Google, iOS and Android Analytics

Streamline Recruitement and Onboarding Processes redVerse Onboarding Analytics, redLearn Recruitment Module

Surveys, Feedback Forms, Project Completion time, Employee


Improve Organisational Efficiency and Productivity
engagement and Productivity scores

Cost Reduction and Financial Efficiency Financial Reports


Aggregate Estimated Costs

Initial Development Costs

Salaries for Development Team:


Technology & Software Costs:
Interns = 3 interns x 3 months x 25k p.m. = INR
2,25,000 VR Headsets = 6 units x 30k each = INR 1,80,000
Sarkar’s Time = 5% x 4 Million = INR 2,00,000 Unity License= = INR 3,00,000
Kumar’s Time = 15% x 4.5 Million = INR 6,75,000

Estimated Gains from LMS

Savings from recruitment


Savings from replacing external Savings from onboarding
assesments:
LMS : & induction:
Campus Recruitment = INR 0.12 Million
Annual License Cost Saved = INR Managerial Manhours
Annual Lateral Hirings = 0.12 Million
3.5 Million saved = INR 5.3 Million
p.m x 12 = INR 2.4 Million
Qualitative Benefits

Innovation & Collaboration Scalability & Future Growth

Enhanced Brand Reputation Strengthening Learning Culture

Talent Mapping & Productive


Skill Utilization
Q5.
What are the benefits and limitations of
e-learning platforms for building a
learning culture?
E-LEARNING PLATFORMS
Benefits

Anytime, anywhere! Less L&D dept. involvement Better talent mapping


E-learning platforms allow Organizations can reduce human E-learning platforms often come
employees to access training involvement in trainings, making it with tracking and reporting tools
materials and courses at their feasible to train large numbers of that help monitor employee
convenience, accommodating employees simultaneously. progress, course completion rates,
different work schedules. and areas needing improvement.

Drawbacks

Training of the Model Financial Dependence Engagement & adaptation


Developing AI platforms requires High financial investment is Some employees may face
extensive data feeding and needed for the development, difficulties adapting to digital
model training, otherwise won’t implementation, & maintenance learning envt. Lack of personal
solve the purpose. of e-learning platforms. connect is another challenge.
THANK YOU!

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