1023290

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Refer servicing to qualified service personnel.
Table of contents
1 Get started ...................................................................................................................................................................................................1

Printer parts and locations (dn/dw/w/USB)........................................................................................................................................1
Printer parts and locations (sdn/sdw).................................................................................................................................................1
Printer parts rear....................................................................................................................................................................................2
Control panel features (dn/dw/w/USB) ...............................................................................................................................................3
Control panel features (sdn/sdw) ........................................................................................................................................................5
Control panel display features .............................................................................................................................................................7
Use the HP Smart app to print, scan, and manage...........................................................................................................................8
2 Connect your printer................................................................................................................................................................................ 10

Connect your printer to a Wi-Fi network using HP Smart............................................................................................................. 10
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS) ........................................................................... 10
Connect your printer to an Ethernet network ................................................................................................................................ 11
Connect your printer using a USB cable .......................................................................................................................................... 11
Change wireless settings ................................................................................................................................................................... 12
Change the connection type (network models)............................................................................................................................. 13
3 Load media ............................................................................................................................................................................................... 15

Load paper ........................................................................................................................................................................................... 15
Load envelopes ................................................................................................................................................................................... 17
Load labels ........................................................................................................................................................................................... 18
Load an original on the scanner glass ............................................................................................................................................. 19
Load an original in the document feeder (some models only) ................................................................................................... 20
4 Print............................................................................................................................................................................................................ 22
Print from a Windows computer....................................................................................................................................................... 22
Print from a Mac computer................................................................................................................................................................ 22
Print with mobile devices................................................................................................................................................................... 23
5 Copy and scan........................................................................................................................................................................................... 24

Make a copy.......................................................................................................................................................................................... 24
Copy an identification (ID) card.......................................................................................................................................................... 24
Scan using HP Smart (iOS/Android, Windows 10, and macOS).................................................................................................... 26
Scan using the HP Scan software (Windows 7).............................................................................................................................. 26
6 Configure your printer ............................................................................................................................................................................. 27

Use Web Services ................................................................................................................................................................................ 27
iii
Update the printer............................................................................................................................................................................... 28
Configure the printer using EWS....................................................................................................................................................... 28
7 Manage toner, media, and parts............................................................................................................................................................ 32

Check and refill the toner................................................................................................................................................................... 32
Replace the imaging drum................................................................................................................................................................. 37
Order supplies, accessories, and parts ............................................................................................................................................ 37
8 Solve problems......................................................................................................................................................................................... 39
HP support ........................................................................................................................................................................................... 39
Interpreting Error Codes..................................................................................................................................................................... 40
Print reports......................................................................................................................................................................................... 46
Restore original factory defaults and settings ............................................................................................................................... 47
Printer does not pick up paper or misfeeds.................................................................................................................................... 47
Clear paper jams.................................................................................................................................................................................. 50
Improve print quality .......................................................................................................................................................................... 58
Resolving print quality problems...................................................................................................................................................... 60
Improve copy and scan image quality ............................................................................................................................................. 65
Solve wireless network problems .................................................................................................................................................... 67
Solve Ethernet connection problems............................................................................................................................................... 70
Appendix A Technical information ............................................................................................................................................................ 71

Printer specifications .......................................................................................................................................................................... 71
Service and support............................................................................................................................................................................ 74
Environmental product stewardship program ............................................................................................................................... 92
Regulatory information...................................................................................................................................................................... 98
iv
1 Get started
This section describes the printer parts, control panel features, and other printer functionalities.
Printer parts and locations (dn/dw/w/USB)

Part names and their locations on the front and top of the printer.
Table 1-1 Printer parts and locations
Feature Description
1 Scanner lid
2 Scanner glass
3 Control panel
4 Output tray extender
5 Toner access door / Output tray
6 Paper tray cover
7 Paper tray
8 Refill toner indicator
9 Toner gauge
Printer parts and locations (sdn/sdw)

Part names and their locations on the front and top of the printer.
Get started 1
Table 1-2 Printer parts and locations
Feature Description
1 Document feeder
2 Document feeder door
3 Toner access door/Output tray
4 Output tray extender
5 Control panel
6 Power button/light
7 Refill toner indicator
8 Toner gauge
9 Scanner lid
10 Scanner glass
11 Paper tray cover
12 Paper tray
Printer parts rear

Part names and their locations on the back of the printer.
2 Chapter 1 Get started

Table 1-3 Printer parts rear
Feature Description
1 USB port
2 Ethernet port (some models only)
3 Power input
4 Rear access door
Control panel features (dn/dw/w/USB)

Features and functions of the printer control panel.
Control panel features (dn/dw/w/USB) 3

Table 1-4 Control panel features
Feature Buttons/Lights Description
1 Open Lid light A light indicating the scanner lid is open. This light flashes during the ID Card Copy mode.
2 Wireless light A small LED light to indicate the status of the Wi-Fi connection. This light blinks when connecting to
Wi-Fi and is on when connected.
3 Wireless button (some models only) A button to turn on or off the Wi-Fi connection to the printer.
4 Attention light A light that is on or blinks when the printer requires attention.
5 Control panel display An LCD display to display errors, number of copies and the status of other printer functions.
6 Copy Options A Menu button with Up/Down buttons / to adjust the number of copies to be printed, or
to adjust the contrast of the document copied.

Table 1-4 Control panel features (continued)
Feature Buttons/Lights Description
7 Copy button/light A button to execute a copy job. This light blinks when you are copying and stops when complete.
8 ID Card copy button/light A button to execute a copy job for a two-sided identification card or similar document.
9 Information button/light A button to print a summary of printer settings and status. The button lights up or blinks when a
printer error occurs.
10 Resume button/light A button to acknowledge and resume printing. If the light on this button is on, the printer needs
attention.
11 Cancel button/light A button to cancel a job.
12 Power button/light A button to turn the printer on or off.
Control panel features (sdn/sdw)

Features and functions of the printer control panel.
Control panel features (sdn/sdw) 5

Table 1-5 Control panel features
Feature Buttons/lights Description
1 Power button/light A button to turn the printer on or off.
2 Attention light A light that is on or blinks when the printer requires attention.
3 Open Lid light A light indicating the scanner lid is open. This light flashes during the ID Card Copy mode.
4 Control panel display An LCD display to display errors, number of copies and the status of other printer
functions.
5 Copy Options A Menu button with Up/Down buttons / to adjust the number of copies to
print or to adjust the contrast of the document copied.
6 ID Card copy button/light A button to execute a copy job for a two-sided identification card or similar document.
7 Copy button/light A button to execute a copy job. This light starts to blink when you are copying and stops
when complete.

Table 1-5 Control panel features (continued)
Feature Buttons/lights Description
8 Cancel button/light A button to cancel a job.
9 Information button/light A button to print a summary of printer settings and status. The button lights up or blinks
when a printer error occurs.
10 Wireless button (some models A button to turn on or off the Wi-Fi connection to the printer.
only)
11 Resume button/light A button to acknowledge and resume printing. If the light on this button is on or blinking,
the printer needs attention.
Control panel display features

Features and functions of the control panel display.
Control panel display features 7

Table 1-6 Control panel elements
Feature Icon/Button Description
1 Paper icon Blinks when the input tray is out of paper, or when there is a paper error.
2 Wi-Fi Direct icon (wireless model Indicates that Wi-Fi Direct is on.
only)
You can connect any device (for example: smart phones, tablets, or computers) that
support Wi-fi directly to the printer without using a wireless router.
3 Ethernet icon This indicates the printer is connected through a wired (Ethernet) connection.
4 Wireless icon (some models only) This indicates that there is a stable wireless connection. If an exclamation icon appears
beside the wireless icon, see Wireless status of the printer (dw models only).
5 Character display The characters display the following:
● Number of copies being printed
● Copy settings (contrast and the reduce/enlarge setting)
● Animation to show that the device is busy
● Error and status codes. For a list of printer display codes, see Interpreting Error
Codes.
6 Number of Copies icon Shows the number of copies currently selected for printing.
7 Lighter/Darker (contrast) icon Shows the contrast setting (as a bar graphic).
8 Reduce/Enlarge (scale) icon Shows the current scaling factor (in percent).
(sdn/sdw models only)
Use the HP Smart app to print, scan, and manage

The HP Smart app can help you perform many different printer tasks, including the following:
● Set up and connect your printer.
● Print and scan documents and photos.

● Share documents through email and other applications.
● Manage printer settings, check printer status, print reports, and order supplies.
HP Smart is supported on mobile devices and computers running on Android OS 7.0 or later, iOS 12.0 or later,
iPadOS, Windows 10 and above, and macOS 10.14 and later.
NOTE: At this time, the HP Smart app might not be available in all languages. Some features are available only
on specific printers or models. HP Smart does not support all file formats. For more information, see Get more
information about HP Smart.
To install HP Smart and open the app

1. Visit 123.hp.com to download and install HP Smart on your device.
NOTE:
● iOS, Android, Windows 10 and above, and macOS: You can also download HP Smart from the respective
app stores for the device.
● Windows 7: You can download the HP Easy Start from 123.hp.com, install the software, and connect
the printer wirelessly using the software.
NOTE: Windows 7 Service Pack1 (SP1) is required to install the HP Smart app.
2. Open HP Smart after installation.
● iOS/Android: From the mobile device desktop or app menu, tap HP Smart.
● Windows 10 and above: From the computer desktop, click Start, and then select HP Smart from the app
list.
● macOS: From the Launchpad, select HP Smart.
3. Connect your printer wirelessly using HP Smart. See Get more information about HP Smart.
4. If prompted, create an HP account and register the printer.
Get more information about HP Smart

To learn how to connect, print, and scan using HP Smart, visit the website for your device:
● iOS/iPadOS/Android: www.hp.com/go/hpsmart-help
● Windows 10 and above: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
To install HP Smart and open the app 9

2 Connect your printer
This section describes different ways to connect your printer.
Connect your printer to a Wi-Fi network using HP Smart

Install the HP Smart app on your computer or mobile device and use the app to set up or connect the printer to
your Wi-Fi network.
NOTE: This section is applicable to wireless printers only.
For information about HP Smart including where to download the app, see Use the HP Smart app to print, scan,
and manage.
1. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device, turn
on Bluetooth and location services.
NOTE: HP Smart uses Bluetooth for printer setup. It does not support Print using Bluetooth.
2. If your printer Wi-Fi was previously turned off, make sure to turn it on. For more information about wireless
status, see Change wireless settings.
3. If the printer is no longer in wireless setup mode, restore the printer network settings. See Restore network
settings to default.
4. Open the HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
5. From HP Smart, click or tap the Plus icon or Add Printer, and then choose the option to select or add a
printer. If prompted, allow Bluetooth and location permissions.
Follow the instructions to add the printer to your network.
6. When prompted, create an HP account and register the printer.
NOTE: When the printer is connected successfully, the Wireless light stops blinking and remains lit (for all
Wireless models). See Change wireless settings.
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup

(WPS)
This topic describes how to connect your printer to a Wi-Fi network using WPS.
This wireless setup method can be used if your router has a WPS button. If the router does not have this button,
it is recommended that you connect the printer using the HP Smart app. See Get more information about HP
Smart.
1. Make sure your router and printer are not too far from each other.
10 Chapter 2 Connect your printer

2. From the printer control panel, press and hold the Wireless button for at least 5 seconds to start
WPS. The Wireless light/icon blinks.
3. Press the WPS button on your router.
NOTE:
● Be sure to press the WPS button on the router within 2 minutes.
● When the printer is connected successfully, the Wireless light/icon stops blinking and remains lit (for all
Wireless models).
manage.
printer.
Connect your printer to an Ethernet network

This topic describes how to connect your printer to an Ethernet network.
If your Ethernet network does not have an Internet connection, connect the printer wirelessly to the HP Smart
app. See Get more information about HP Smart.
1. Make sure your computer is connected to the router.
2. Connect your printer and router using an Ethernet cable (Ethernet cable sold separately).
NOTE:
● The Wi-Fi connection is automatically disabled when you connect the Ethernet cable.
● To connect the printer wirelessly, disconnect the Ethernet cable and connect the printer to your wireless
network using HP Smart. See Get more information about HP Smart.
manage.
printer.
Connect your printer using a USB cable

This topic describes how to connect your printer using a USB cable.
1. Connect the printer and computer using a USB cable.
Connect your printer to an Ethernet network 11

2. Open the HP Smart app on your computer. See Use the HP Smart app to print, scan, and manage.
printer.
Follow the instructions to add the printer.
Change wireless settings

You can set up and manage the wireless connection for your printer. This includes printing information about
network settings, turning the wireless function on or off, and restoring wireless settings.
Wireless status of the printer (dw models only)

Table 2-1 Wireless status of the printer - dw models only
Wireless button Wireless light Wi-Fi Status
Off No light on the The printer is not connected to the network.

control panel
To turn on wireless, press the Wireless button .
To connect the printer to a Wi-Fi network, see Connect your printer to a Wi-Fi network using HP
Smart or Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS).
Solid blue light The printer is connected to the network.

is lit on the
control panel.
On
The blue light The printer is trying to connect to a wireless network.

blinks in sync
with the
On wireless icon.
The blue light The printer is unable to connect to a wireless network.

blinks in sync
with the
wireless icon. If the printer is unable to connect to a wireless network, the Wireless icon blinks and
On
Er/61 appears on the control panel. Press the Cancel button to continue and then
try connecting the printer to the wireless network again. See Connect your printer to a Wi-Fi
network using HP Smart.
If problem persists, try connecting using the HP Smart app. See Connect your printer to a Wi-Fi
network using Wi-Fi Protected Setup (WPS).

Wireless status of the printer (sdw models only)
Table 2-2 Wireless status of the printer (sdw models only)
Wireless icon Wi-Fi Status
Off The printer is not connected to the network.
To turn on wireless, press the Wireless button .
To connect the printer to a Wi-Fi network, see Connect your printer to a Wi-Fi network using HP Smart or
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS).
The printer is connected to the network.
On
The printer is trying to connect to a wireless network.
On (signal bar cycles)
The printer is unable to connect to a wireless network.
If the printer is unable to connect to a wireless network, (the Wireless icon) blinks and Er/61 appears
On (signal bar cycles)

on the control panel. Press (the Cancel button) to continue and then try connecting the printer to the
wireless network again. See Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS).
If problem persists, try connecting using the HP Smart app. See Connect your printer to a Wi-Fi network using
HP Smart.
Restore network settings to default
1. Press and hold the Information button for 5 seconds, and then release the button. All control panel
buttons light up.
2. Press and hold the Wireless button and the Cancel button . The printer restarts and the Wireless
light starts blinking. This indicates that the printer is in wireless setup mode. You can now set up a wireless
connection between the printer and your device.
NOTE: Use the HP Smart app to connect the printer wirelessly.
Change the connection type (network models)

This topic describes how to change the way to connect your printer.
USB to a wireless connection

Perform the following steps to convert your HP printer from a USB to a wireless connection in Windows/macOS.
Wireless status of the printer (sdw models only) 13

Windows 10/macOS
1. Unplug the USB cable from the printer.
2. Make sure your computer or mobile device is connected to your Wi-Fi network. On your mobile device, turn
on Bluetooth and location services.
3. If your printer Wi-Fi was previously turned off, make sure to turn it on. For more information about wireless
status, see Change wireless settings.
4. If the printer is no longer in wireless setup mode, restore the printer network settings. See Restore network
settings to default.
manage.
7. Follow the on-screen instructions to connect the printer to your Wi-Fi network.
Wireless to a USB connection

This topic describes how to change the connection from Wireless to USB.
Windows/macOS
1. Connect the printer and computer using a USB cable.
2. Open the HP Smart app on your computer. See Use the HP Smart app to print, scan, and manage.
3. From HP Smart, click or tap the Plus icon or Add Printer, and then choose the option to select or add
a printer. Follow the instructions to add the printer.

3 Load media
This section helps you load different media into the printer.
Load paper
This topic describes how to load paper into the input tray.
NOTE: To avoid paper jams:
● Never add or remove paper from the input tray during printing.
● Before loading the input tray, remove all of the paper from the input tray and straighten the stack.
● Use paper that is not wrinkled, folded, or damaged.
● Always use 1 size paper. For example, do not place A5 paper over A4 size paper.
● Always push the paper guides to ensure paper does not slant/skew while picking up by printer.
To load paper
1. Lift the tray cover and remove paper from the input tray, if any.
TIP: To load Legal-size paper, lift the printer cover and, if necessary, leave it open. Depending on your
printer model, you might also need to lower the tray door.
Load media 15
2. Slide the paper guides to the edges of the input tray.
3. Insert the stack of paper into the input tray with the top forward and the side to be printed on facing up.
16 Chapter 3 Load media

4. Slide the paper guides until they touch the edges of the media.
5. Lower the tray cover and extend the output tray.
Load envelopes
This topic describes how to load envelopes into the input tray.
For a list of supported sizes and tray capacity, visit HP support website. Click Product information, and then click
the product specifications for your printer.
For more information about product specific support links, see HP support.
To load envelopes
1. Remove all paper from the input tray.
2. Insert envelope into the middle of the input tray. Place the top edge of the envelope toward the back of the
tray and the side to be printed on should face up.
Load envelopes 17
Load labels
This topic describes how to load labels into the input tray.
For a list of supported sizes and tray capacity, visit HP support website. Click Product information, and then click
the product specifications for your printer.
For more information about product specific support links, see HP support.
To load labels
1. Remove all paper from the input tray.
2. Insert the sheet of labels into the middle of the input tray. Place the top edge of the sheet toward the back
of the tray and the side to be printed on should face up.

Load an original on the scanner glass

This topic describes how to load an original on the scanner glass.
You can copy or scan originals by loading them on the scanner glass.
NOTE:
● The scanner might not work correctly if the scanner glass and lid backing are not clean.
● Remove all originals from the document feeder tray before lifting the lid on the printer.
To load an original on the scanner glass

1. Lift the scanner lid.
2. Load your original print-side down and align it with the marking on the rear left corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner
glass.
Load an original on the scanner glass 19

3. Close the lid.
Load an original in the document feeder (some models only)

This topic describes how to load an original in the document feeder.
You can copy or scan a document by placing it in the document feeder.
CAUTION: Do not load photos in the document feeder, this might cause damage to your photos. Use only
paper that is supported by the document feeder.
NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the
document feeder. For those features to work, load your originals on the scanner glass.
To load an original in the document feeder

1. Load your original print-side up into the document feeder.
a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of the
document goes in first. If you are loading an original printed in landscape orientation, place the pages
so that the left edge of the document goes in first.
b. Slide the paper into the document feeder until you hear a tone.
TIP: For more help on loading originals in the document feeder, refer to the diagram on the document
feeder tray.

2. Slide the paper-width guides inward until they stop at the left and right edges of the paper.
To load an original in the document feeder 21

4 Print
This printer is designed to work with the HP Smart app, a software application that makes it easy to print, scan,
and manage your printer from a smartphone, laptop, desktop computer, or other devices. The HP Smart app is
compatible with iOS, Android, Windows 10, and Mac.
Learn more about printing with the HP Smart app as well as printing from other software applications using the
HP printer driver. Also find basic instructions for printing with Apple AirPrint on a Mac and printing from mobile
devices using the print commands provided in the device software.
Be sure to check out tips for successful printing to ensure you get the best results every time you print.
Print from a Windows computer

This topic describes how to print from a Windows computer.
1. Make sure you have installed the HP Smart app. See Use the HP Smart app to print, scan, and manage.
2. Open the document you wish to print.
3. From the File menu in your software program, select the Print option.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Setup, or
Preferences.
5. Make sure your printer is selected.
6. Change any print settings, and Click OK.
7. Click Print or the OK button to print the job.
Print from a Mac computer

This topic describes how to print from a Mac computer.
1. Make sure you have installed the HP Smart app. See Use the HP Smart app to print, scan, and manage.
2. From the computer, open System Preference, and select Printers and Scanners.
3. Click the Add button +, select the printer from the printer list, and then click Add.
4. Once connected, open the document you wish to print and use the Print command.
5. Make sure the desired printer is selected.
6. Change any print settings.
7. Click Print to print the document.
22 Chapter 4 Print
Print with mobile devices
This topic describes how to print from mobile devices.
You can use the HP Smart app to print documents and photos from your mobile device, social media account, or
cloud storage. For more information, see Use the HP Smart app to print, scan, and manage.
You can also print directly from your mobile devices using AirPrint (iOS) or HP Print Service Plugin (Android):
● iOS: Devices running iOS 4.2 or later have AirPrint pre-installed.
● Android: Download the HP Print Service Plugin from the Google Play Store or your favorite app store, and
then enable it on your device.
NOTE: You can print using HP Smart or AirPrint/HP Print Service Plugin when the mobile device is on the same
network as the printer or a different network (using Wi-Fi Direct).
Print while connected to same Wi-Fi network

You can print documents and photos from your mobile device when the device is on the same Wi-Fi network as
the printer.
Visit www.hp.com/go/mobileprinting for more information on mobile printing.
NOTE: Make sure your mobile device and printer are connected to the same Wi-Fi network. See Connect your
printer to a Wi-Fi network using HP Smart.
Print without connecting to same Wi-Fi network (Wi-Fi Direct)

With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print wirelessly—
without connecting your computer or mobile device to an existing wireless network.
Visit www.hp.com/go/wifidirectprinting for more information on Wi-Fi Direct.
NOTE:
● Make sure Wi-Fi Direct on your printer is turned on. If Wi-Fi Direct is turned on, the Wi-Fi Direct icon
appears on the control panel display.
● Up to 5 computers and mobile devices can connect to the printer using Wi-Fi Direct connection.
To turn Wi-Fi Direct on or off from the control panel:
1. Press and hold the Information button for three seconds and then release the button.
All control panel buttons will light up.
2. Press the Resume button and the Wireless button at the same time.
TIP: Press the Information button to print a report to check Wi-Fi Direct status and password.
Print with mobile devices 23

5 Copy and scan
This section describes how to use the copy and scan features.
Make a copy
Follow these steps to make a copy from the scanner glass:
1. Load the document on the scanner glass according to the indicators on the printer.
2. Press the Menu button to choose any of the following copy settings.
● Use the Up button and the Down button to adjust the number of copies to print.
● Select the Lighter/Darker setting, and then use the Up button and the Down button to
adjust the darkness setting for the current copy job.
3. Press the Copy button to start copying.
TIP: If your device has a camera, you can use the HP Smart app to scan a printed document or photo with
the device camera. You can then use HP Smart to edit, save, print, or share the image.
Copy an identification (ID) card

Use the ID Copy feature to copy both sides of identification card, or other small-size documents, onto the same
side of one sheet of paper. The printer prints both images at the same time.
1. Open the scanner lid and place the ID card on the top half of the scanner glass as shown.
24 Chapter 5 Copy and scan

2. Close the scanner lid and press the ID Copy button to start copying.
When the copying is done, the Open Lid light is lit and "P2" appears on the display.
3. Open the scanner lid, flip over the ID card and place on the same area of the scanner glass.
Copy an identification (ID) card 25

4. Close the scanner lid and press the Resume button to start scanning the second side and print.
Scan using HP Smart (iOS/Android, Windows 10, and macOS)

You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan
using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before
saving or sharing.
You can print, save your scans locally or in cloud storage, and share them via email, SMS, Facebook, Instagram,
etc. To scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the
type of device you are using.
● iOS/Android: www.hp.com/go/hpsmart-help
● Windows 10: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
Scan using the HP Scan software (Windows 7)

Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image
as a file or send it to another software application.
1. Load the document on the scanner glass according to the indicators on the printer.
2. Open the HP Printer software. From the computer desktop, click Start, select All Programs, click HP, click the
folder for the printer, and then select the printer name.
3. Select Scan, and then select Scan a Document or Photo.
4. Adjust the settings if necessary.
5. Click Scan.
26 Chapter 5 Copy and scan

6 Configure your printer
This section describes how to configure your printer.
Use Web Services

The printer offers innovative, cloud-based solutions, such as print anywhere, scan-and-save to cloud, and other
services (including supplies auto replenishment).
For more information, visit the HP Smart website http://www.hpsmart.com.
NOTE: To use these cloud-based solutions, the printer must be connected to the Internet. Unless otherwise
agreed, HP can modify or cancel these cloud-based solution offerings at its discretion.
Set up Web Services

1. Before you set up Web Services, make sure your printer is connected to the Internet.
2. Open the printer home page (the embedded web server or EWS). See To open EWS using HP Smart (iOS,
Android, and Windows 10) .
3. Click the HP Web Services tab.
4. In Web Services Settings, click Enable, and follow the on-screen instructions to accept the terms of use.
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE:
● If prompted for a password, enter the PIN from the label on your printer. See Things to note when
accessing EWS.
● If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
● If a printer update is available, the printer downloads and installs the update and then restarts
automatically. Repeat the instructions above to set up HP Web Services.
6. After the printer is connected to the HP server, the printer prints an information sheet. Follow the
instructions on the information sheet to finish setting up Web Services.
Remove Web Services

1. Open the printer home page (the embedded web server or EWS). See To access and use EWS.
2. Click the HP Web Services tab.
3. In Web Services Settings, click Disable Web Services.
Configure your printer 27

Update the printer
HP offers periodic printer updates to improve printer performance, fix issues, or protect your printer against
potential security threats.
If your printer is connected to a Wi-Fi or Ethernet network with Internet access, you can update the printer using
HP Smart. See Use the HP Smart app to print, scan, and manage.
You can change the setting to auto update from the embedded web server (EWS). From EWS Home page, click
Device Status tab, click Printer Updates at the bottom, and select the desired options.
Configure the printer using EWS

Use EWS to manage printing functions from your computer.
● View printer status information
● Check the information and status of the printing supplies
● Receive notification of printer and supplies events
● View and change the network and the printer settings
To access and use EWS

You can open EWS using one of the following:
● HP Smart app
● HP printer software
● Web browser using IP address
● Web browser using Wi-Fi Direct connection
Things to note when accessing EWS

If the web browser displays a message indicating that the website is unsafe, select the option to continue.
● Accessing the website will not harm your device.
● If prompted, enter the default user name and password of the printer.
– Username: admin
– Password: Open the toner access door, and look for the PIN number on the label inside the printer.
28 Chapter 6 Configure your printer

● Depending on how the printer is connected, some features in EWS might not be available.
● EWS is not accessible beyond the network firewall.
To open EWS using HP Smart (iOS, Android, and Windows 10)

1. Open the HP Smart app on your computer or mobile device. For more information, see Use the HP Smart
app to print, scan, and manage.
2. From HP Smart, select your printer, and then click or tap Advanced Settings.
To open EWS using an IP address (Wi-Fi or Ethernet connection)
1. Find out the IP address. Press the Information button on the printer to print an information page.
2. Open a web browser, type the IP address or hostname in the address bar, and then click or tap Enter.
To open EWS using an IP address (Wi-Fi Direct connection)

Perform the following step:
1. Make sure your device and the printer are connected using Wi-Fi Direct. See Print without connecting to
same Wi-Fi network (Wi-Fi Direct).
2. Open a web browser, type the following IP address or hostname of the printer in the address bar, and then
click or tap Enter.
IP Address: 192.168.223.1
To open EWS using HP Printer software (Windows 7)

1. From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select
the icon with the printer's name, and then open HP Printer Assistant.
2. In the HP Printer Assistant, select Print tab.
3. Select Printer Home Page (EWS).
To open EWS using HP Smart (iOS, Android, and Windows 10) 29

Configure IP network settings
Use the following sections to configure the printer network settings.
View or change network settings

Use EWS to view or change IP configuration settings.
1. Open EWS. For more information, see To access and use EWS.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network

To rename the printer on a network so that it can be uniquely identified, use the Embedded Web Server.
2. Open the System tab.
3. On the Device Information page, the default printer name is in the Device Description field. You can change
this name to uniquely identify this printer.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters

Use EWS to manually set an IPv4 address, subnet mask, and default gateway.
2. On the Networking tab, click IPv4 Configuration in the left navigation pane.
3. From the IP Preferred Address Method drop-down menu, select Manual, and then edit the IPv4
configuration settings.
4. Click the Apply button.
Assign or change the system password using EWS

Assign an administrator password for access to the printer and EWS so that unauthorized users cannot change
the printer settings.
2. On the System tab, click the Administration link in the left navigation pane.
3. In the area labeled Product Security, enter the password in the Password field.
4. Re-enter the password in the Confirm Password field.
NOTE: Make note of the password and store it in a safe place.
30 Chapter 6 Configure your printer

Change energy-conservation settings
The printer includes several economy features to conserve energy and supplies.
Set the Sleep/Auto Off After Inactivity setting

Use EWS to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto Off After Inactivity setting:
2. Click the System tab, and then select Energy Settings.
3. From the Sleep/Auto Off After Inactivity drop-down menu, select the time for the delay.
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power
Use EWS to set the amount of time before the printer shuts down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
Complete the following procedure to change the Shut Down After Inactivity setting:
3. From the Shut Down After Inactivity drop-down list, select the time for the delay.
NOTE: The default value is 4 hours.
Set the Delay Shut Down setting

Use the EWS to delay the printer shutdown when the Power button is pressed.
3. Select or clear the Delay when ports are active option.
NOTE: When this option is selected the printer will not shut down unless all ports are inactive. An active
network link will prevent the printer from shutting down.
Change energy-conservation settings 31

7 Manage toner, media, and parts
This section describes how to check toner level, refill the toner, replace drum, and order supplies, accessories,
and parts.
Check and refill the toner

The printer is pre-filled with toner at purchase. The value of bars on the toner gauge are estimated toner levels
and may vary slightly from the actual toner level.
NOTE: The printer only works with original HP toner refill kits. If original HP toner is not installed in the printer,
the printer will not work as expected.
Types of toner refill kit

HP toner refill kits (TRK) are available in two options and depending on the requirement you can purchase anyone
of the TRK.
● High Capacity TRK - order this TRK when the toner is completely empty and no more printing can be done.
32 Chapter 7 Manage toner, media, and parts

● Standard TRK - order this TRK when the toner is partly depleted.
NOTE: You can identify the TRK with letter "X" (for High capacity) and letter "A" (for Standard) on the TRK.
For ordering the TRK, see Order supplies, accessories, and parts.
Toner level indicator states

Check the toner level indicator before ordering the TRK.
Table 7-1 Toner level indicator states
Toner level Description
Three lights indicate that toner is full and you cannot add toner anymore.
Two lights indicate that toner is partly depleted and you can add toner if required.
NOTE: One Standard TRK can be added. For more information, see Types of toner refill kit.
Toner level indicator states 33

Table 7-1 Toner level indicator states (continued)
Toner level Description
One light (the bottom light) indicate that toner is at reserve, but you can still continue to print.
The toner level indicator glows steadily with amber light indicating reserve level.
NOTE: One High Capacity TRK or two Standard TRK can be added. For more information, see Types of toner refill
kit.
One light (the bottom light) glows steadily and the toner level indicator also blinks continuously with amber light. It
indicates that toner is very low and no more printing can be done.
NOTE: One High Capacity TRK or two Standard TRK must be added. For more information, see Types of toner refill
kit.
To refill the toner

When the toner levels show low on the toner level indicator, follow these steps to refill the toner.
1. Make sure the printer is powered on, and then open the toner access door.
NOTE: The port indicator will only display the Unlock icon if a toner refill is possible.

2. Shake the toner pack for a few seconds and remove the cap.
3. Open the toner access door, and then insert the toner pack until it clicks into place. Ensure that the toner
pack is fully inserted into the port.
4. Rotate the refill lock ring counterclockwise until it stops.
To refill the toner 35

5. Gently squeeze the toner pack to empty it into the tank.
6. Turn the lock ring lever clockwise back to its original position.
7. Remove the toner pack from the port and close the toner access door. Recycle the toner pack, visit
www.hp.com/recycle.
NOTE: After emptying the toner pack, the printer might take a few minutes to be ready for use.

Replace the imaging drum
When the imaging drum has surpassed 50,000 prints and print quality becomes poor, the printer is past its
service life and requires authorized service maintenance.
When the toner drum reaches its end of service life, the toner level indicator light (Amber) blinks continuously.
You can print an information report to check the status of the drum. If the information report shows error "Er/32"
then it indicates the drum has reached end of its life. You can contact HP support for more information.
Disclaimer: The yield of imaging drum is approximately 50,000 single-sided pages (letter or A4 size paper). There
are many factors that determine the actual drum useful life, such as temperature, humidity, type of paper, type of
toner used and other variables. The imaging drum unit is replaceable through authorized service provider.
Order supplies, accessories, and parts

This section describes how to order supplies and manage accessories.
Order
Table 7-2 Order
Description URL Links
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server To access, in a supported Web browser on the computer, enter the printer IP address in the
(EWS) address/URL field. The EWS provides options for purchasing Original HP supplies.
NOTE: You can also order using the HP Smart app. For information about this app, see Use the HP Smart app
to print, scan, and manage.
Supplies and accessories

Table 7-3 Supplies and accessories
Item Description TRK number Part number Countries in use
HP 153A Black Original LaserJet Tank Standard-capacity replacement black 153A W1530A European Economic
Toner Reload Kit toner reload kit Area, Switzerland,
UK, and Israel only*
HP 153X Black Original LaserJet Tank High-capacity replacement black toner 153X W1530X European Economic
Toner Reload Kit reload kit Area, Switzerland,
UK, and Israel only*
HP 154A Black Original LaserJet Tank Standard-capacity replacement black 154A W1540A Africa, Latin America,
Toner Reload Kit toner reload kit Middle East, CIS,
non-EU Balkan
countries/regions,
and Asia Pacific
(except China, India,
Australia, and New
Zealand) only
Replace the imaging drum 37

Table 7-3 Supplies and accessories (continued)
Item Description TRK number Part number Countries in use
HP 154X Black Original LaserJet Tank High-capacity replacement black toner 154X W1540X Africa, Latin America,
Toner Reload Kit reload kit Middle East, CIS,
non-EU Balkan
countries/regions,
and Asia Pacific
(except China, India,
Australia, and New
Zealand) only
HP 158A Black LaserJet Tank Toner Standard-capacity replacement black 158A W1580A China and India only
Reload Kit toner reload kit
HP 158X Black LaserJet Tank Toner High-capacity replacement black toner 158X W1580X China and India only
Reload Kit reload kit
*The product is region-specific for the regions and countries listed above. However, nothing herein must be
deemed as an authorization from HP to import products into the European Economic Area, Switzerland, and the
UK from any country outside that region.

8 Solve problems
This section suggests solutions to common problems.
You can also get help from the HP Smart app. HP Smart provides alerts for printer issues (jams and other
problems), links to help content, and options to contact support for additional assistance. For more information,
see Use the HP Smart app to print, scan, and manage.
If the suggestions do not solve the problems, try getting help using one of the support services, see HP support.
HP support
For the latest product updates and support information, visit the product specific links given in the table below.
HP online support provides a variety of options for help with your printer:
Table 8-1 HP support
Icons Description
Get software and drivers: Download software, drivers, and firmware you need for the printer.
Ask the community: Join the community forums to find solutions, ask questions, and share tips.
HP Diagnostic Tools: Use HP online tools to detect your printer and find recommended solutions.
Table 8-2 Product support link
Product name Support links
HP LaserJet Tank MFP 2602dn
HP LaserJet Tank MFP 2602sdn
HP LaserJet Tank MFP 2602sdw
HP LaserJet Tank MFP 2604dw

hp.com/support/ljtmfp260x
HP LaserJet Tank MFP 1602w

hp.com/support/ljtmfp160x
Solve problems 39
Table 8-2 Product support link (continued)
Product name Support links
HP LaserJet Tank MFP 1005

hp.com/support/ljtmfp1005
Contact HP
If you need help from an HP technical support representative to solve a problem, visit the www.hp.com/support.
The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for
out-of-warranty customers may require a fee):
Table 8-3
Icons Description
Chat with an HP support agent or the HP Virtual Agent online.
Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
● Product name (located on the printer)
● Product number (located on a label inside the printer)
● Serial number (located on a label inside the printer)
Register printer
By taking just a few minutes to register, you can enjoy quicker service, more efficient support, and product
support alerts.
If you did not register your printer while installing the software, you can register now at www.register.hp.com.
Additional warranty options

Extended service plans are available for the printer at additional costs. Go to HP support, select your country/
region and language, then explore the service plan options available for your printer.
Interpreting Error Codes

This topic describes about different error codes displayed on the control panel display.
Error go/01
The printer is in manual-feed mode.
The Attention light is blinking, the Resume light is on, and the Paper icon is displayed on the control panel display.
40 Chapter 8 Solve problems

1. Load the correct paper type and size into the input tray.
2. Press the Resume button to continue.
Error go/02
The printer is processing a manual duplex job.
1. Load the printed pages into the input tray with the side to be printed facing down and the top toward the
back of the printer.
Error go/03
The actual paper size does not match the paper settings.
1. Load the correct paper size into the input tray, or change the paper settings in the printer software.
2. Press the Resume button to continue with the currently loaded paper.
Error go/04
The printer received a request for Google Cloud Print registration.
Press the Resume button to connect.
Error go/06
The printer has received a request to connect using Wi-Fi Direct.
The Information light starts blinking and Wi-Fi Direct icon is displayed on the control panel display.
Press the Resume button to connect.
Error go/99
Prompt to unlock hidden EWS service page.
1. Open EWS web page and click the HP Web Services tab.
2. In Web Services Settings, click Enable to unlock the EWS service page.
Error P2
The printer has completed the first side of an ID Card copy job.
1. Open the scanner lid and turn over the ID card.
Error go/02 41
2. Close the scanner lid.
Error Er/01
The input tray is empty.
Load paper in the input tray and press the Resume button to continue.
Error Er/02
The rear door is open.
Make sure the rear door is completely closed.

Error Er/03
The printer failed to pick a sheet of paper to print.
1. Reload the paper in the input tray.
Error Er/04
Paper is jammed in the input tray/printer base.
1. Clear the jam in input tray area or from the printer base.
2. After clearing the paper jam, press the Resume button to continue.
For more information, see Clear paper jams.
Error Er/05 or Er/42

Paper jam in the rear area.
Clear jam in the rear area. Close the door and your print job should resume automatically.
Error Er/06 display

Paper jam in the output tray area.
1. Clear jam in the output tray area.
Error Er/03 43
2. After clearing the paper jam, press the Resume button to continue.
Error Er/08
The toner level is too low for printing.
Refill the toner. Purchase any of the following Toner Reload Kits and other supplies from the HP Store or local
retailers.
● HP 153A Black Original LaserJet Tank Toner Reload Kit
● HP 153X Black Original LaserJet Tank Toner Reload Kit
● HP 154A Black Original LaserJet Tank Toner Reload Kit
● HP 154X Black Original LaserJet Tank Toner Reload Kit
● HP 158A Black LaserJet Tank Toner Reload Kit
● HP 158X Black LaserJet Tank Toner Reload Kit
For more information, see Check and refill the toner.
Error Er/20
Toner/Imaging drum sensor error.
1. Turn off the printer.
2. Wait for 30 seconds and turn on the printer. If the problem persists, contact HP Support.
Error Er/23
The printer is running low on memory (Print, Copy, or Scan).

● Press the Cancel button to cancel current job.
● Break the job into smaller jobs that contain fewer pages and resend.
● Avoid doing multiple tasks at a time such as scanning while printing.
Error Er/25
The loaded paper does not match the size of print job.
Check the paper type in the paper tray and adjust the printer settings to match, replace the paper or press the
Resume button to continue with the size currently loaded.
Error Er/26
The printer has experienced a general engine error.
Press the Resume button to continue. If error repeats, turn off the printer. Wait for 30 seconds and turn on
the printer. If the problem persists, contact HP Support.
Error Er/30
There is an issue with the scanner.
Ensure that the protective sheet is removed from the scan glass. Turn off the device, wait 30 seconds and then
turn it on. If the problem persists, contact HP Support.
Error Er/31
Reload kit inserted, but toner does not need to be reloaded (full).
The Refill toner indicator starts blinking Amber light.
The imaging drum cannot be reloaded because the imaging drum is full.
Error Er/32
Imaging drum near to end of life cycle.
The imaging drum needs to be replaced soon and cannot be reloaded. Continue printing until print quality
becomes unacceptable. To replace the imaging drum contact HP Support.
Error Er/40
Mispick in Document feeder.
Reload the paper in document feeder and press the resume button.
Error Er/41
Paper jam in the document feeder.
Clear jam in the document feeder. After clearing the paper jam, copy or scan the job again.
Error Er/25 45
Error Er/50, Er/51, Er/52, Er/54, Er/55, Er/58, Er/59, Er/61
There is an issue with the print engine.
Turn off the printer. Wait for 30 seconds and turn on the printer. If the problem persists, contact HP Support.
Error Er/61
An error occurred during Wi-Fi Protected Setup (WPS) and the printer was not able to connect to the network.
Press the Cancel button to continue and then try connecting the printer to the wireless network again.
Error Er/66
The printer cannot detect the wireless hardware.
Press the Resume button to continue without the wireless hardware. Else, turn off the printer. Wait for 30
seconds and turn on the printer. If the problem persists, contact HP Support.
Error Er/77
Secure Device Failure.
Turn off the printer. Wait for 30 seconds and turn on the printer. If the problem persists, contact HP Support.
Print reports
NOTE: This section is applicable to wireless printers only.
For USB model, press and hold the Resume button for 5 seconds to print a configuration report.

Table 8-4 Print reports
Printer report How to print Description
Information Provides a summary of the printer information and its

Report Press the Information button . current status.
Configuration Shows the printer usage log (pages printed, images

Report Press and hold the Information button for 5 scanned), event logs, copy/energy settings, network
status and more.
seconds until all the buttons are lit. Press the Resume
button to print a configuration report.
Wireless Shows the diagnostics results for the status of the

Network Test Press and hold the Information button for 5 wireless network, wireless signal strength, detected
Report networks, and more.
seconds until all the buttons are lit. Press the Information
button and the Resume button at the
same time.
Alternatively, open embedded web server (EWS), click

Networking tab, and click Wireless Configuration, and then
click Print Test Report.
Web Service Open embedded web server (EWS), click HP Web Services Provides different instructions to help you turn on Web
information tab, and click Web Services Settings and then click Print Services, set up Web Services, fix connection issues, and
page Information Sheet. more.
If you have not enabled the Web Services, click Enable to

Print Information Sheet.
Adjust Open embedded web server (EWS), click System tab, and Prints an alignment page.
Alignment Test click Service. Follow the on-screen instructions in Adjust
Page Alignment to position the image on desired location on
the paper.
Restore original factory defaults and settings

If you disable some functions or change some settings and want to change them back, you can restore the
printer to the original factory settings or network settings.
1. Open EWS. See To access and use EWS.
2. On the System tab, click Service.
3. In the Restore Defaults area, click the Restore defaults button.
The printer automatically restarts.
Printer does not pick up paper or misfeeds

The following solutions can help solve problems if the printer is not picking up paper from the input tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The product does not pick up paper

If the product does not pick up paper from the input tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
Restore original factory defaults and settings 47

2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5. Clean the pickup roller.
NOTE: If the problem persists, visit the HP support site for this printer to learn more about solving paper
problems.
The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the input tray, try these solutions.
1. Remove the stack of paper from the input tray and rotate it 180 degrees, and flip it over. Return the stack of
paper to the input tray.
2. Use only paper that meets HP specifications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4. Make sure the input tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the input tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specifications.
Clean the pickup roller

This topic describes about cleaning the pickup roller to avoid paper jams.
2. Unplug the power cord from the back of the printer.
3. Remove the stack of paper from the input tray.
4. Flip the printer on its side.

5. Release and hold on to the blue latch, and then remove the panel.
6. Dampen a soft, lint-free cloth with alcohol or water, and then wipe each roller.
NOTE: Apply a moderate amount of pressure to each roller to ensure that they are completely cleaned.
7. Wait approximately 10 minutes to allow the pickup roller to dry completely.
Clean the pickup roller 49

8. Hold onto the blue latch, align, and insert the panel. Release the blue latch to lock the panel in the place.
9. Flip the printer back to the original, upright position.
10. Reload the stack of paper into the input tray.
11. Plug the power cord back into the printer, and then turn on the printer.
Clear paper jams

The following information includes instructions for clearing paper jams from the printer.
Jam locations
Jams can occur at the following locations in the product.

Table 8-5 Jam locations
Location Description
1 Output bin
2 Rear area
3 Input tray
4 Printer base
NOTE: Jams can occur in more than one location.
Frequent or recurring paper jams?

Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
● If paper has jammed in the printer, clear the jam and then print a test page to test the printer.
● Check that the tray is configured for the correct paper size and type.
– Open EWS. See To access and use EWS.
– Click the System tab, and then click the Paper Setup page.
– Select the type of paper that is in the tray.
● Turn the printer off, wait 30 seconds, and then turn it on again.
● Print a cleaning page to remove excess toner from inside the printer.
● Print a test page to test the printer.
If none of these steps resolves the problem, the printer might need service. Contact support.
Clear jams from the output areas

Remove any jammed paper that is accessible from the output bin.
When a jam occurs, the Paper light blinks.
Frequent or recurring paper jams? 51

2. Open the rear door and the transfer door, keep the doors remain open to clear the jam easily.
NOTE: If you see the jammed paper in rear area, do not pull the jammed paper from the rear door.
3. Open the scanner door, remove any visible jammed paper from the output tray area. Hold both the ends of
the paper, pull gently towards you to avoid tearing the paper.
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage
caused by sharp objects is not covered by the warranty.
Clear jams from the rear of the printer

Remove any jammed paper that is accessible from the rear of the printer.

2. Open rear door.
3. If you can see the jammed paper, carefully grasp the jammed paper, and then slowly pull it out of the printer
in a downward direction. If you cannot see the jammed paper, proceed to step 4.
NOTE: The automatic two-sided printing option is available for selected models only.
4. Open the transfer door.
Clear jams from the rear of the printer 53

5. Hold the side edge of the paper and remove paper jam from the bottom first.
6. Slowly pull the jammed paper out of the transfer roller.
CAUTION: Do not touch the toner drum as it may cause print quality issues in future printing jobs.
7. Close the transfer door and rear door.

Clear jams in the document feeder (some models only)
Remove any jammed paper that is accessible from the document feeder.
Error code: Er/41
When a jam occurs, a jam error code displays on the printer control panel.
2. Remove any loose paper from the input tray of the document feeder.
3. Remove any jammed paper visible in the input tray area. Use both hands to remove jammed paper to avoid
tearing the paper.
4. Lift the jam-access cover in the document feeder.
5. Remove any jammed paper.
Clear jams in the document feeder (some models only) 55

6. Close the jam-access cover.
Clear jams in the printer base

Remove any jammed paper that is accessible from the printer base.
2. Flip the printer on its side.

3. Release and hold on to the blue latch, and then remove the panel.
4. Remove the jammed media.
5. Hold onto the blue latch, align, and insert the panel. Release the blue latch to lock the panel in the place.
Clear jams in the printer base 57

6. Flip the printer back to the original, upright position.
Improve print quality

The following information provides troubleshooting steps to resolve print-quality problems, including the
following problems:
● Smears
● Fuzzy print
● Dark print
● Light print
● Streaks
● Missing toner
● Scattered dots of toner
● Loose toner
● Skewed images
To resolve these or other print-quality problems, try the following solutions in the order presented.
For information about resolving specific image defects, see Resolving print quality problems.
Print from a different software program

Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.
If the page does not print correctly, try updating the printer and print again. See Update the printer.
Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting on the printer
Verify that the tray is loaded with the correct type of paper.
Check the paper type setting (Windows)

1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Check the paper settings.
Check the paper type setting (OS X)

1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
Print a cleaning page

During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
2. On the System tab, click Service.
3. In the Fuser Cleaning mode area, click Start to begin the cleaning process.
Check paper and the printing environment

Perform the following steps:
Step one: Use paper that meets HP specifications

Some print-quality problems arise from using paper that does not meet HP specifications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Check the paper type setting on the printer 59

Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues.
Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
● Do not place the printer in a confined space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside
the printer.
Adjust Print Density

Complete the following steps to adjust the print density.
2. Click the System tab, and then select System Setup from the left navigation pane.
3. Select the correct density settings.
4. Click Apply to save the changes.
Resolving print quality problems

The following information provides troubleshooting steps for solving image defect issues, including the following
defects:
● Light print
● Gray background or dark print
● Blank pages
● Black pages
● Dark or light bands
● Dark or light streaks
● Missing toner
● Skewed images
● Colors that do not align
● Curled paper

Troubleshoot print quality problems
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the toner level on the toner level indicator. See Toner level indicator states.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a different ream of media or a different tray. Try using a different print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at hp.com/support for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge first.
Table 8-6 Light print
Description Sample Possible solutions
Light print: 1. Reprint the document.
The printed content on the entire page is light 2. Check the toner level on the toner level
or faded. indicator. See Toner level indicator states.
3. Print a configuration report and check for life

and usage of the toner (Press and hold the
information button for 5 seconds until
all the buttons are lit, then press the resume
button to print a configuration report).
4. Check and refill the toner.
5. If the problem persists, go to hp.com/support.
Troubleshoot print quality problems 61

Table 8-7 Gray background or dark print
Gray background or dark print: 1. Make sure that the paper in the trays has not
already been run through the printer.
The image or text is darker than expected.
2. Use a different paper type.
3. Reprint the document.
4. From the printer EWS, go to the Adjust Toner

Density menu, and then adjust the toner density
to a lower level.
5. Make sure that the printer is within the

supported operating temperature and humidity
range.
Table 8-8 Blank page — No print
Blank page — No print: 1. Make sure that the toner used is genuine HP
toner.
The page is completely blank and contains no
printed content. 2. Check the toner level on the toner level
indicator. See Toner level indicator states.
3. Check the paper type in the paper tray

and adjust the printer settings to match. If
necessary, select a lighter paper type.
Table 8-9 Black page
Black page: 1. Check the toner level on the toner level

indicator. See Toner level indicator states.
The entire printed page is black.

Table 8-10 Banding defects
Repetitive wide-pitch banding and Impulse 1. Reprint the document.

bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or 3. Use a different paper type.
soft in nature. The defect displays only in areas
of fill, not in text or sections with no printed 4. If the problem persists, go to hp.com/support.
content.
Table 8-11 Streak defects
Light vertical streaks: 1. Reprint the document.
Light streaks that usually span the length of 2. Check the toner level on the toner level
the page. The defect displays only in areas indicator. See Toner level indicator states.
of fill, not in text or sections with no printed
content. 3. If the problem persists, go to hp.com/support.
NOTE: Both light and dark vertical streaks can occur

when the printing environment is outside the
specified range for temperature or humidity. Refer to
your printer's environmental specifications for
allowable temperature and humidity levels.
Dark vertical streaks and ITB cleaning streaks 1. Reprint the document.
(color models only):
2. Check the toner level on the toner level
Dark lines which occur down the length of the indicator. See Toner level indicator states.
page. The defect might occur anywhere on the
page, in areas of fill or in sections with no 3. Print a cleaning page.
printed content.
Troubleshoot print quality problems 63

Table 8-12 Fixing/fuser defects
Description Fixing/fuser Possible solutions
Hot fuser offset (shadow): 1. Reprint the document.
Slight shadows, or offsets, of the image 2. Check the paper type in the paper tray
repeated down the page. The repeated image and adjust the printer settings to match. If
might fade with each recurrence. necessary, select a lighter paper type.
Poor fusing: 1. Reprint the document.
Toner rubs off along either edge of page. This 2. Check the paper type in the paper tray
defect is more common at the edges of high- and adjust the printer settings to match. If
coverage jobs and on light media types but necessary, select a heavier paper type.
can occur anywhere on the page.
Table 8-13 Image placement defects
Margins and skew: 1. Reprint the document.
The image is not centered, or is skewed on the 2. Remove the paper and then reload the tray.
page. The defect occurs when the paper is not Make sure that all the paper edges are even on
positioned properly as it is pulled from the tray all sides.
and moves through the paper path.
3. Make sure that the top of the paper stack is
below the tray full indicator. Do not overfill the
tray.
4. Make sure that the paper guides are adjusted

to the correct size for the paper. Do not adjust
the paper guides tightly against the paper stack.
Adjust them to the indentations or markings in
the tray.

Table 8-14 Output defects
Output curl: 1. Reprint the document.
Printed paper has curled edges. The curled 2. Positive curl: From the printer EWS, select a
edge can be along the short or long side of the heavier paper type. The heavier paper type
paper. Two types of curl are possible: creates a higher temperature for printing.
● Positive curl: The paper curls toward Negative curl: From the printer EWS, select
the printed side. The defect occurs in a lighter paper type. The lighter paper type
dry environments or when printing high creates a lower temperature for printing. Try
coverage pages. storing the paper in a dry environment prior or
use freshly opened paper.
● Negative curl: The paper curls away
from the printed side. The defect occurs 3. Print in duplex mode.
in high-humidity environments or when
printing low coverage pages. 4. If the problem persists, go to hp.com/support.
Output stacking: 1. Reprint the document.
The paper does not stack well in the output 2. Extend the output bin extension.
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray and 3. If the defect is caused by extreme paper curl,
onto the floor. Any of the following conditions complete the troubleshooting steps for Output
can cause this defect: curl.
● Extreme paper curl 4. Use a different paper type.
● The paper in the tray is wrinkled or 5. Use freshly opened paper.

deformed
6. Remove the paper from the output tray before
● The paper is a non-standard paper type, the tray gets too full.
such as envelopes
● The output tray is too full
Improve copy and scan image quality

This topic helps you troubleshoot copy and scan issues.
If the printer is having image quality problems, first make sure you are using high-quality originals. If the problem
still exists, try the following solutions in the order presented to resolve the issue.
Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner.
1. Press the Power button to turn the printer off, and then disconnect the power cable from the
electrical outlet.
2. Open the scanner lid.
Improve copy and scan image quality 65

3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge
that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any
part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They
might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the Power button to turn the printer on.
Check the paper settings

2. On the Systems tab, click Paper Setup.
3. Change the necessary settings, and then click Apply.
Optimize for text or pictures

2. On the Copy tab, select the Optimize drop-down list.
3. Select the setting you want to use.
● Mixed: Use this setting for documents that contain a mixture of text and graphics.
● Text: Use this setting for documents that contain mostly text.
● Picture: Use this setting for documents that contain mostly graphics.
4. Change the necessary settings, and then click Apply.
Edge-to-edge copying
The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 in) unprintable border around the page.
Considerations for printing or scanning documents with cropped edges:
● When the original is smaller than the output size, move the original 4 mm (1/6 in) away from the corner
indicated by the icon on the scanner. Recopy or scan in this position.
● When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce
the image so the copy is not cropped.
To make a copy and reduce/enlarge copy from Embedded Web Server (EWS)
1. Open Embedded Web Server (EWS). See To access and use EWS.
2. On the Copy tab, enter the enlargement or reduction value you want in Reduce/Enlarge option, and then
click Set as New Defaults.
For example, enter ratio value 100 - 400 to enlarge or 25 - 99 to reduce.

3. Do one of the following:
● Place the document you want to copy face up in the document feeder with the top edge first.
● Open the scanner lid and place the document you want to copy face down on the scanner glass.
4. From the printer control panel, press the Copy button to start copying.
To make a copy and reduce/enlarge copy from control panel (sdn/sdw models only)
1. Press the Copy button on the printer control panel.
2. Do one of the following:
● Place the document you want to copy face up in the document feeder with the top edge first.
● Open the scanner lid and place the document you want to copy face down on the scanner glass.
3. From the printer control panel, press the Menu button until the Reduce/Enlarge option is displayed.
4. Press Up/Down arrow buttons / on the printer control panel to display the available options.
5. Press the Up arrow button to enlarge (101% - 400%) or Down arrow button to reduce (25% -
99%) the copy ratio.
NOTE: If you select 100% ratio or Fit to Page, go to STEP 6.
6. Press the Copy button to start copying.
Solve wireless network problems

Use the troubleshooting information to help resolve issues.
NOTE: To determine if Wi-Fi Direct printing is enabled on your printer, print an information report from the
printer control panel.
Wireless connectivity checklist

● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless network in the printer is turned on.
● Verify that the service set identifier (SSID) is correct. Print an information report to determine the SSID.
On the printer control panel, press the Information button .
If you are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is incorrect,
run the wireless setup again.
To make a copy and reduce/enlarge copy from control panel (sdn/sdw models only) 67
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer EWS from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a information report.
3. Compare the service set identifier (SSID) on the information report to the SSID in the printer configuration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.

Cannot connect more devices to the wireless printer (Wi-Fi Direct)
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn off any third-party firewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN

Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list

● Make sure the wireless router is turned on and has power.
● The network might be hidden.
● Make sure that the printer is within wireless range of the wireless router, and that there are no obstacles
blocking the signal.
● The printer operates on the 2.4 GHz and 5 GHz wireless bands.
● Refresh the wireless networks list.
● Try restarting the printer.
The wireless network is not functioning

1. To verify if the network has lost communication, try connecting other devices to the network.
2. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
3. Make sure that the router or printer connects to the same network that the computer connects to.
a. On the printer control panel, press the information button to print an information report.
b. Compare the service set identifier (SSID) on the information report to the SSID in the printer
information for the computer.
Cannot connect more devices to the wireless printer (Wi-Fi Direct) 69

c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.
Perform a wireless network diagnostic test

A wireless network diagnostic test can be performed using the printer control panel or the Embedded Web Server
(EWS). The wireless network diagnostic test provides information about the wireless network settings.
Method one: Perform a wireless network diagnostic test using the printer control panel
From the printer control panel, press and hold the Information button for 5 seconds, and then press the
Information button and the Resume button at the same time.
Method two: Perform wireless network diagnostic test using the EWS
2. Select the Networking tab.
3. On the Wireless Configuration page, verify that On is selected.
4. Click the Print Test Report button to print a test page.
Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
Solve Ethernet connection problems

Check the following:
● The network is operational. The network hub, switch, or router is turned on.
● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged
into the Ethernet port on the printer and the light near the connector lights up when connected.
● Antivirus programs, including spyware protection programs, are not impacting your network connection to
the printer. If you know that antivirus or firewall software is preventing your computer from connecting to
the printer, use the HP online firewall troubleshooter to help solve the problem.
● Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose and
fix the issue. The HP Print and Scan Doctor may not be available in all languages.

A Technical information
The information contained herein is subject to change without notice. Some statements might not be applicable
for your printer or all countries/regions.
Printer specifications
IMPORTANT: The following specification are correct at the time of publication, but they are subject to change.
For current information, visit HP Support website.
Technical specifications
For more information, visit HP Support website. Select your country or region. Click Product Support &
Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product
Information, and then select Product specifications.
System requirements
For information about software and system requirements or future operating system releases and support, visit
the HP online support website at hp.com/support.
Printer dimensions
Figure A-1 Dimensions for the printer (dn/dw/w/USB models)
Table A-1 Dimensions for the printer (dn/dw/w/USB models)
Measurement Printer fully closed Printer fully open
1. Height 255 mm (10.04 in) 436.25 mm (17.17 in)
2. Depth 326 mm (12.83 in) 419.61 mm (16.52 in)
Technical information 71
Table A-1 Dimensions for the printer (dn/dw/w/USB models) (continued)
3. Width 368 mm (14.48 in) 368 mm (14.48 in)
Weight 7.9 kg (17.38 lb)
Figure A-2 Dimensions for the printer (sdn/sdw model)
Table A-2 Dimensions for the printer (sdn/sdw model)
1. Height 311.40 mm (11.59 in) 452.83 mm (17.82 in)
2. Depth 345 mm (13.58 in) 467.64 mm (18.41 in)
3. Width 418 mm (16.45 in) 418 mm (16.45 in)
Weight 9.5 kg (20.94 lb)
Power consumption, electrical specifications, and acoustic emissions

See HP support for product specific support links for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table A-3 Operating-environment range
Environment Recommended Allowed
Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32°C (59° to 90.5°F)
Operating humidity 30% to 70% relative humidity (RH), 10% to 80% (RH), non-condensing
non-condensing
72 Appendix A Technical information

Table A-3 Operating-environment range (continued)
Environment Recommended Allowed
Relative humidity 20% to 70% relative humidity (RH), 10% to 80% (RH), non-condensing
non-condensing
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
Warning icons
Warning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
● Caution: Electric shock
● Caution: Hot surface
● Caution: Keep body parts away from moving parts
● Caution: Sharp edge in close proximity
● Warning
Laser Warning
Warning icons 73
Service and support
This section describes the service and support information.
HP limited warranty statement

Table A-4 HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY*
HP LaserJet Tank MFP 1005, 160x, 260x series series One-year limited warranty
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
www.support.hp.com to learn about HP award-winning service and support options in your region. For details
on the HP limited warranty policy on supplies, go to www.hp.com/go/learnaboutsupplies.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products
sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized distributors, or country
distributors; and, b) with this HP Limited Warranty, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new or equivalent in performance to new. HP products presented
for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts
may be used to repair the goods. Repair of goods may result in lost user-generated data.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of
purchase, for the period specified above, due to defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during the warranty period, HP will replace software which does
not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within
a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d)
operation outside of the published environmental specifications for the product, or (e) improper site preparation
or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of
an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state to state,
or province to province. Please refer to the Country Specific statements at the end of this document.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product
and where HP has marketed this product. The level of warranty service you receive may vary according to local
standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it
was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE
AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS PRODUCT TO YOU. PLEASE REFER TO THE COUNTRY SPECIFIC STATEMENTS AT THE END OF
THIS DOCUMENT (IF APPLICABLE) FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
Country Specific Terms

In some jurisdictions, you may have other statutory rights. Please see below.
Australia
Your rights as an Australian consumer are different to those stated in the document above.
You should disregard any limitations or exclusions in the above document and refer to the information below.
1. When you buy a good from HP as a consumer, the goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
2. This means that there is no defined warranty period for HP goods supplied to Australian consumers.
3. Instead, the goods should, for example, be fit for the purposes for which they are commonly supplied for
such a period as a reasonable consumer fully acquainted with the state and condition of the goods would
expect. This period may vary depending on the product.
4. You should contact HP if you are concerned that one of HP's products fails to satisfy any of the guarantees
listed below. HP will discuss with you the specific nature and circumstances of that good and whether the
particular fault/issue falls within the scope of the statutory guarantees.
Nothing in HP’s Limited Warranty excludes, restricts, or modifies any condition, warranty, guarantee, right or
remedy you may have at law (including a consumer guarantee under the Australian Consumer Law) which
cannot be lawfully excluded or limited.
The relevant guarantees are as follows:
1. Quality — goods supplied by HP must be of acceptable quality. The test for acceptable quality is whether a
reasonable consumer, fully aware of the state and condition of the goods, would find them:
● safe, durable, and free from defects;
● acceptable in appearance and finish; and
● fit for all the purposes for which goods of that kind are commonly supplied.
This must take into account the nature and price of the goods, and any statements on packaging or
labeling.
2. Disclosed Purpose — goods or services supplied by HP that HP represents are reasonably fit for a purpose
expressly disclosed by a consumer must be reasonably fit for that purpose.
Country Specific Terms 75

3. Description — goods supplied by HP must match the description provided by HP.
4. Sample — goods supplied by HP must match any sample shown to you by HP.
5. Title — a consumer who purchases a good from HP must receive clear title to the good.
6. Due care and skill — services provided to you by HP must be provided with due care and skill.
7. Express warranties — HP will be legally required to comply with the express warranty that is set out in its
terms and conditions.
8. Reasonable time — repair services provided by HP must be provided within a reasonable time.
If you think that you are entitled to any of the above remedies or any remedy under the HP Worldwide Limited
Warranty and Technical Support Document, please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request, please use the numbers below or visit www.hp.com.au and select the “Customer
Service” option for the most current list of phone support numbers.
Product Phone
Support for all HP Products except those listed separately below 13 10 47
If dialing internationally: +61 2 8278-1039
DeskJet, Office Jet, PSC, All-in-One, Photosmart & Personal LaserJet 1300 721 147
Series 1000, P1000, M1000 and Colour LaserJet CP1000 Series and
model CM1415 If dialing internationally: +61 2 8934 4380
For further information on consumer rights, visit www.consumerlaw.gov.au and www.accc.gov.au/

consumerguarantees.
New Zealand
In New Zealand, the hardware and software comes with guarantees that cannot be excluded under the New
Zealand consumer law. In New Zealand, Consumer Transaction means a transaction involving a person who
is purchasing goods for personal, domestic or household use or consumption and not for the purpose of
a business. New Zealand consumers who are purchasing goods for personal, domestic or household use
or consumption and not for the purpose of a business ("New Zealand Consumers") are entitled to repair,
replacement or refund for a failure and compensation for other reasonably foreseeable loss or damage. A New
Zealand Consumer (as defined above) may recover the costs of returning the product to the place of purchase
if there is a breach of the New Zealand consumer law; furthermore, if it will be of significant cost to the New
Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.
Product Phone
Support for all HP Products except those listed separately 0800 449 553
below
If dialing internationally: +61 2 8031-8317

Product Phone
DeskJet, Office Jet, PSC, All-in-One, Photosmart & Personal 0800 441 147
LaserJet Series 1000, P1000, M1000 and Colour LaserJet
CP1000 Series and model CM1415 If dialing internationally: +61 2 8934 4380
UK, Ireland, and Malta

The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP
entity responsible for the performance of the HP Limited Warranty in your country/region is as follows:
UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to a guarantee from
seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of goods
for products purchased in England or Wales and five years from delivery of goods for products purchased in
Scotland. However various factors may impact your eligibility to receive these rights. For further information,
please consult the following link: Consumer Legal Guarantee (https://www.hp.com/go/eu-legal) or you may
visit the European Consumer Centers website (ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-
consumer-complaint/european-consumer-centres-network-ecc-net_en). Consumers have the right to choose
whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee.
Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller in relation to
nonconformity of goods with the contract of sale. However various factors may impact your eligibility to receive
these rights. Consumer statutory rights are not limited or affected in any manner by HP Care Pack. For further
information, please consult the following link: Consumer Legal Guarantee (https://www.hp.com/go/eu-legal)
or you may visit the European Consumer Centers website (ec.europa.eu/info/live-work-travel-eu/consumers/
resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en). Consumers have the right
to choose whether to claim service under the HP Limited Warranty or against the seller under the legal
guarantee.
Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year
guarantee from seller of nonconformity of goods with the contract of sale; however various
factors may impact your eligibility to receive these rights. Consumer statutory rights are not
limited or affected in any manner by the HP Limited Warranty. For further information, please
consult the following link: Consumer Legal Guarantee (https://www.hp.com/go/eu-legal) or you may
visit the European Consumer Centers website (ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-
consumer-complaint/european-consumer-centres-network-ecc-net_en). Consumers have the right to choose
whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee.
Austria, Belgium, Germany, and Luxemburg

Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle Garantie.
Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der beschränkten
HP Herstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308 Capellen
Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
UK, Ireland, and Malta 77

Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den gesetzlichen Ansprüchen
wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese
Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch
die beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der
folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die
Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie eine
Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der
gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.
Belgium, France, and Luxemburg

La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées de
l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HP France SAS, société par actions simplifiée identifiée sous le numéro 448 694 133 RCS Evry, 1 Avenue
du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez au
titre des garanties légales applicables dont le bénéfice est soumis à des conditions spécifiques. Vos droits en tant
que consommateur au titre de la garantie légale de conformité mentionnée aux articles L. 211-4 à L. 211-13 du
Code de la Consommation et de celle relatives aux défauts de la chose vendue, dans les conditions prévues aux
articles 1641 à 1648 et 2232 du Code de Commerce ne sont en aucune façon limités ou affectés par la garantie
limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées au
consommateur (www.hp.com/go/eu-legal). Vous pouvez également consulter le site Web des Centres européens
des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/
index_en.htm). Les consommateurs ont le droit de choisir d’exercer leurs droits au titre de la garantie limitée HP,
ou auprès du vendeur au titre des garanties légales applicables mentionnées ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la
délivrance.
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de
l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées à l'acheteur
sous forme d'échantillon ou de modèle;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites par
le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage;
2° Ou présenter les caractéristiques définies d'un commun accord par les parties ou être propre à tout usage
spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté ».

Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ».
Garantie des vices cachés
Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui
la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait
pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à compter de
la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément des
droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat de vente.
Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéfice de ces droits. Vos droits en
tant que consommateur au titre de ces garanties ne sont en aucune façon limités ou affectés par la
garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant: Garanties légales
accordées au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web
des Centres européens des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la
garantie limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati nome
e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel vostro
Paese:
Italia: HP Italy S.r.l., Via Carlo Donat Cattin,5 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla
garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al contratto di vendita.
Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneficiare di tali diritti. I diritti spettanti
ai consumatori in forza della garanzia legale non sono in alcun modo limitati, né modificati dalla Garanzia
limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale per i clienti
(www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). I consumatori hanno il
diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al
venditore per far valere la garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre y
dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional del
fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas,
E-28232 Madrid
Los beneficios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la

que los consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa;
sin embargo, varios factores pueden afectar su derecho a recibir los beneficios bajo dicha garantía
legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno los derechos
legales del consumidor (https://www.hp.com/go/eu-legal). Para más información, consulte el siguiente
enlace: Garantía legal del consumidor o puede visitar el sitio web de los Centros europeos de los
Italy 79
consumidores (ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint/european-
consumer-centres-network-ecc-net_en). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose
a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er
ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti
fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan
dog påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses
eller påvirkes ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få
yderligere oplysninger: Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan besøge
De Europæiske Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til
HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap
innestår for garantien:
Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning, hvor
reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var ment å vare.
Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til å kreve avhjelp iht slikt mangelsansvar.
Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan du
klikke på følgende kobling: Juridisk garanti for forbruker (https://www.hp.com/go/eu-legal) eller du kan besøke
nettstedet til de europeiske forbrukersentrene (ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-
consumer-complaint/european-consumer-centres-network-ecc-net_en). Forbrukere har retten til å velge å kreve
service under HPs garanti eller iht selgerens lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till det
HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HP PPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års
garanti från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika
faktorer kan påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken
begränsas eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om du
följer denna länk: Lagstadgad garanti för konsumenter (https://www.hp.com/go/eu-legal) eller så kan du
gå till European Consumer Centers webbplats (ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-
consumer-complaint/european-consumer-centres-network-ecc-net_en). Konsumenter har rätt att välja om de
vill ställa krav enligt HP:s begränsade garanti eller på säljaren enligt den lagstadgade treåriga garantin.
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da
entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes:

Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte, Porto
Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes

da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante
do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para
beneficiar de tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou
afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte:
Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros
Europeus do Consumidor (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Os consumidores têm o direito de escolher se pretendem reclamar assistência ao abrigo da
Garantia Limitada HP ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos.
Greece and Cyprus

Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία
και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η
εξής:
Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες,
ωστόσο η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα
νόμιμα δικαιώματα των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από
την Περιορισμένη εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία
web: Νόμιμη εγγύηση καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία
web των Ευρωπαϊκών Κέντρων Καταναλωτή (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την
υπηρεσία στα πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης
δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az egyes
országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe:
Magyarország: HP Inc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek a termékeknek
az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt eladói szavatosságból,
továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt kötelező eladói jótállásból
erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok Önt megilletik-e. További
információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató Fogyasztóknak (www.hp.com/go/
eu-legal) vagy látogassa meg az Európai Fogyasztói Központok webhelyét (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy
megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott jótállás alapján vagy a kétéves,
jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói
jótállás alapján érvényesítik.
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností
skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Greece and Cyprus 81

Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na
dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na
uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem
neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz:
Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského
spotřebitelského centra (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky
HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa subjektu
HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči
predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej zmluvy.
Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej
záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý je spotrebiteľom.
Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa (www.hp.com/go/eu-legal),
prípadne môžete navštíviť webovú lokalitu európskych zákazníckych stredísk (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Spotrebitelia majú právo zvoliť si, či
chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu.
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres podmiotu
HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego
Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIOŚ
E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących nabywcy

w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru z umową (rękojmia).
Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki. Ograniczona gwarancja
HP w żaden sposób nie ogranicza praw konsumenta ani na nie nie wpływa. Więcej informacji można
znaleźć pod następującym łączem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można
także odwiedzić stronę internetową Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co do
możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo
z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.
Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името
и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната
поддръжка в рамките на Ограничената гаранция на HP, са както следва:
HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул. Околовръстен
Път No 258, Бизнес Център Камбаните

Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права за
двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки това,
различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите
права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция
на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.com/go/eu-
legal) или посетете уебсайта на Европейския потребителски център (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Потребителите имат правото да
избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или
да потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa entității
HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District,
Bucureşti
Beneficiile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani oferită de
vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi factori pot avea
impact asupra eligibilităţii dvs. de a beneficia de aceste drepturi. Drepturile legale ale consumatorului nu sunt
limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi următorul
link: garanția acordată consumatorului prin lege (www.hp.com/go/eu-legal) sau puteți accesa site-ul Centrul
European al Consumatorilor (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri în cadrul Garanței
limitate HP sau de la vânzător, în cadrul garanției legale de doi ani.
Belgium and the Netherlands

De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres van
de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is als volgt:
Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor
consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan conformiteit
van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren een impact
hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de consument worden
op geen enkele wijze beperkt of beïnvloed door de Beperkte Garantie van HP. Raadpleeg voor meer informatie de
volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eu-legal) of u kan de website van
het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Consumenten hebben het recht om te kiezen tussen enerzijds de
Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie.
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/
Romania 83
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia
virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne
enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe izhajajo iz
dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev za uveljavitev
pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z zakonom predpisanih
pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino pravno jamstvo
(www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih središč za potrošnike (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Potrošniki imajo pravico
izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti prodajalcu v skladu
z dvoletno zakonsko garancijo.
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta odgovornog
za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000 Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo
kod bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni
faktori mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji
način ne utječe niti ne ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj
adresi: Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih
potrošačkih centara (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/
index_en.htm). Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP ograničenog
jamstva ili pravnog jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz pārdevēja
un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam, tomēr
šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un
neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju
likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības centra tīmekļa
vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm).
Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī
pārdevēja sniegto divu gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių, teikiančių
HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland

HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis
į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau
tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip
neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią
nuorodą: Teisinė vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų centro
internetinėje svetainėje (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba
pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest vastutab
HP üksus aadressil:
Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile, juhul
kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie jaoks need
õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi.
Lisateavet leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/eu-legal) või võite külastada Euroopa
tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega ette
nähtud müüjapoolset kaheaastast garantiid.
Russia
Срок службы принтера для России
Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации.
Срок службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы HP
рекомендует посетить веб-сайт нашей службы поддержки по адресу www.hp.com/support и/или связаться
с авторизованным поставщиком услуг HP для получения рекомендаций в отношении дальнейшего
безопасного использования принтера.
HP's Premium Protection Warranty: HP LaserJet Tank Toner Reload Kit and HP Laser
Imaging Drum limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered
with in any way, except for the use of an Toner Reload Kit as specified in the printer manual, (b) experience
problems resulting from misuse, improper storage, or operation outside of the published environmental
specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the
problem and print samples) or contact HP customer support. At HP's option, except where provided otherwise by
local law, HP will either replace products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE.
Estonia 85
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS PRODUCT TO YOU.
HP policy on non-HP supplies

HP cannot recommend the use of non-HP Toner Reload Kits, non-HP toner, non-HP Laser Imaging Drums, and
non-HP imaging system components, either new or remanufactured.
NOTE: For HP LaserJet Tank products, warranty does not cover printer or imaging drum failures or
complications due to damage, contaminations, or general print related defects from use of non-HP Toner
Reload Kits, non-HP Toner, non-HP Laser Imaging Drums, or non-HP Laser Imaging Drum components. In such
case, HP will charge its standard time and materials charges to service the printer for the particular failure or
damage.
HP anticounterfeit Web site

Go to https://www.hp.com/go/anticounterfeit if you use an HP Laser Imaging Drum and a software or firmware
message indicates that you have installed a previously used imaging drum. HP will help determine if the imaging
drum is genuine and take steps to resolve the problem.
Your reload kit or imaging drum might not be a genuine HP Toner Reload Kit or HP Laser Imaging Drum if you
notice the following:
● The supplies status page indicates that a non-HP supply, or a used or counterfeit supply, is installed or has
been used.
● A software or firmware message indicates that a non-HP supply, or a used or counterfeit supply, is installed
or has been used.
● You are experiencing a high number of problems with the reload kit or imaging drum.
● The reload kit or imaging drum does not look like it usually does (for example, the packaging differs from
HP packaging).
End User License Agreement

READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT:
This End-User License Agreement ("EULA") is a legal agreement between (a) you (either an individual or a single
entity) and (b) HP Inc. ("HP") that governs your use of any Software Product, installed on or made available by
HP for use with your HP product ("HP Product"), that is not otherwise subject to a separate license agreement
between you and HP or its suppliers. Other software may contain a EULA in its online documentation. The term
"Software Product" means computer software and may include associated media, printed materials and "online"
or electronic documentation.
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE
PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE LICENSE
TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND SOFTWARE) WITHIN
14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR TERRITORY.
IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT CONSUMER LEGISLATION
IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO THE CONTRARY IN THIS EULA, NOTHING IN

THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH
CONSUMER LEGISLATION AND THIS EULA IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 16
FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and conditions of
this EULA:
a. Use. You may use the Software Product on a single computer ("Your Computer"). If the Software Product
is provided to you via the internet and was originally licensed for use on more than one computer, you
may install and use the Software Product only on those computers. You may not separate component
parts of the Software Product for use on more than one computer. You do not have the right to
distribute the Software Product, nor do you have the right to modify the Software Product or disable
any licensing or control feature of the Software Product. You may load the Software Product into Your
Computer's temporary memory (RAM) for purposes of using the Software Product.
b. Storage. You may copy the Software Product into the local memory or storage device of the HP Product.
c. Copying. You may make archival or back-up copies of the Software Product, provided the copy contains
all of the original Software Product's proprietary notices and that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software
Product which constitutes non-proprietary HP software or software provided under public license by
third parties ("Freeware"), is licensed to you subject to the terms and conditions of the software license
agreement accompanying such Freeware whether in the form of a discrete agreement, shrink wrap
license or electronic license terms accepted at time of download. Use of the Freeware by you shall be
governed entirely by the terms and conditions of such license.
f. Recovery Solution. Any software recovery solution provided with/for your HP Product, whether in the
form of a hard disk drive-based solution, an external media-based recovery solution (e.g. floppy disk,
CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the
hard disk of the HP Product with/for which the recovery solution was originally purchased. The use of
any Microsoft operating system software contained in such recovery solution shall be governed by the
Microsoft License Agreement.
2. UPGRADES. To use a Software Product identified as an upgrade, you must first be licensed for the original
Software Product identified by HP as eligible for the upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your upgrade eligibility. By using the Software Product,
you also agree that HP may automatically access your HP Product when connected to the internet to check
the version or status of certain Software Products and may automatically download and install upgrades
or updates to such Software Products on to your HP Product to provide new versions or updates required
to maintain the functionality, performance, or security of the Software Product and your HP Product and
facilitate the provision of support or other services provided to you. In certain cases, and depending on the
type of upgrade or update, notifications will be provided to you (via pop-up or other means), which may
require you to initiate the upgrade or update.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with the update or supplement. In case of a conflict
between such terms, the other terms will prevail.
4. TRANSFER.
End User License Agreement 87

a. Third Party. The initial user of the Software Product may make a one-time transfer of the Software
Product to another end user. Any transfer must include all component parts, media, printed materials,
this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer,
such as a consignment. Prior to the transfer, the end user receiving the transferred product must agree
to all the EULA terms. Upon transfer of the Software Product, your license is automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for
commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or
Software Product except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation are
owned by HP or its suppliers and are protected by law, including but not limited to United States copyright,
trade secret, and trademark law, as well as other applicable laws and international treaty provisions. You
shall not remove any product identification, copyright notices or proprietary restrictions from the Software
Product.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon conditions set
forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA.
8. NOTICE OF DATA COLLECTION.
CONSENT TO COLLECTION/USE OF DATA.
a. You agree that HP and its affiliates may collect, combine, and use device and individual user information
you provide in relation to support services related to the Software Product. HP agrees not to use this
information to market to you without your consent. Learn More about HP data collection practices at
www.hp.com/go/privacy
b. HP will use cookies and other web technology tools to collect anonymous technical information related
to HP Software and your HP Product. This data will be used to provide the upgrades and related
support or other services described in Section 2. HP will also collect personal information including your
Internet Protocol address or other unique identifier information associated with your HP Product and
data provided by you on registration of your HP Product. As well as providing the upgrades and related
support or other services, this data will be used for sending marketing communications to you (in each
case with your express consent where required by applicable law).
To the extent permitted by applicable law, by accepting these terms and conditions you consent to the
collection and use of anonymous and personal data by HP, its subsidiaries, and affiliates as described in
this EULA and as further described in HP’s privacy policy: www.hp.com/go/privacy
c. Collection/Use by Third Parties. Certain software programs included in your HP Product are provided and
separately licensed to you by third party providers (“Third Party Software”). Third Party Software may be
installed and operational on your HP Product even if you choose not to activate/purchase such software.
Third Party Software may collect and transmit technical information about your system (i.e., IP address,
unique device identifier, software version installed, etc.) and other system data. This information is used
by the third party to identify technical system attributes and ensure that the most current version of the
software has been installed on your system. If you do not want the Third Party Software to collect this
technical information or automatically send you version updates, you should uninstall the software prior
to connecting to the Internet.

9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF
FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT THE SOFTWARE PRODUCT WILL FUNCTION WITH NON-HP
SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT.
Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of
implied warranties, so the above disclaimer may not apply to you in its entirety.
10. LIMITATION OF LIABILITY. Subject to the laws of the People's Republic of China, notwithstanding any
damages that you might incur, the entire liability of HP and any of its suppliers under any provision
of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the
amount actually paid by you separately for the Software Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION,
FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE
OF OR INABILITY TO USE THE SOFTWARE PRODUCT, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF
THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer Software,
Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S.
Government under HP's standard commercial license.
12. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States and
other countries ("Export Laws") to assure that the Software Product is not (1) exported, directly or indirectly,
in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including, without
limitation, nuclear, chemical, or biological weapons proliferation.
13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your
state of residence and, if applicable, you are duly authorized by your employer to enter into this contract.
14. APPLICABLE LAW. This EULA is governed by the laws of the country in which the equipment was purchased.
15. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included
with the HP Product) is the entire agreement between you and HP relating to the Software Product and it
supersedes all prior or contemporaneous oral or written communications, proposals and representations
with respect to the Software Product or any other subject matter covered by this EULA. To the extent the
terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of
this EULA shall control.
16. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benefit of certain
statutory rights and remedies under consumer legislation in respect of which HP’s liability cannot lawfully be
excluded or limited. If you acquired the Software as a consumer within the meaning of relevant consumer
legislation in your country, state or territory, the provisions of this EULA (including the disclaimers of
warranties, limitations and exclusions of liability) must be read subject to applicable law and apply only to
the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the meaning of the ‘Australian
Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then despite any other
provision of this EULA:
End User License Agreement 89

a. the Software comes with guarantees that cannot be excluded under the Australian Consumer Law,
including that goods will be of acceptable quality and services will be supplied with due care and
skill. You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the Software repaired or replaced
if it is not of acceptable quality and the failure does not amount to a major failure.
b. nothing in this EULA excludes, restricts or modifies any right or remedy, or any guarantee, warranty or
other term or condition implied or imposed by the Australian Consumer Law which cannot be lawfully
excluded or limited; and
c. the benefits provided to you by the express warranties in this EULA are in addition to other rights
and remedies available to you under the Australian Consumer Law. Your rights under the Australian
Consumer Law prevail to the extent that they are inconsistent with any limitations contained in the
express warranty.
d. The Software may be capable of retaining user-generated data. HP hereby provides you with notice that
if HP repairs your Software, that repair may result in the loss of that data. To the full extent permitted by
law, the limitations and exclusions of HP’s liability in this EULA apply in respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above remedies,
please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278 1039 (if
dialing internationally) or visit www8.hp.com/au/en/contact-hp/phone-assist.html for the most current list
of phone support numbers.
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the
Software or warranty and support services for the Software which are not of a kind ordinarily acquired for
personal, domestic or household use or consumption, then despite any other provision of this EULA, HP
limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or the
supply of equivalent software; repair of the Software; payment of the costs of replacing the Software or
of acquiring equivalent software; or payment of the costs of having the Software repaired; and
c. otherwise, to the maximum extent permitted by law.

New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded
under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction
involving a person who is purchasing goods for personal, domestic or household use or consumption
and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal,
domestic or household use or consumption and not for the purpose of a business ("New Zealand
Consumers") are entitled to repair, replacement or refund for a failure and compensation for other
reasonably foreseeable loss or damage. A New Zealand Consumer (as defined above) may recover the
costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law;
furthermore, if it will be of significant cost to the New Zealand Consumer to return the goods to HP then HP
will collect such goods at its own cost. Where any supply of products or services is for business purposes,
you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the
transaction, this is fair and reasonable.
© Copyright 2022 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned herein
may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties
for HP products and services are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by
applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein.
Customer self-repair warranty service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the
repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There
are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self
repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace
them for you, this may be done at no additional charge under the type of warranty service designated for your
product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is
required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies
in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases
where it is required to return the defective part to HP, you must ship the defective part back to HP within a
defined period of time, normally five (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HP billing you
for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the
courier/carrier to be used.
Customer support
Table A-5 Customer Support
Support URL links
Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box
with your product or at www.hp.com/support
Have the product name, serial number, date of purchase, and
problem description ready.
Get 24-hour Internet support, and download software utilities and www.hp.com/support
drivers
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Customer self-repair warranty service 91

Table A-5 Customer Support (continued)
Support URL links
Register your product www.register.hp.com
Environmental product stewardship program

This section describes the environmental-friendly product stewardship program at HP.
Protecting the environment

HP is committed to providing quality products in an environmentally sound manner. This product has been
designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product have been measured according to a standardized protocol
and when these emissions data are applied to an anticipated high-use scenario in an office workspace, HP has
determined there is no appreciable amount of ozone generated during printing and the levels are well within
current indoor air quality standards and guidelines.
References -
Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for office devices with printing function; DE-UZ 205 – BAM; January 2018.
Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation rate of
0.68 air changes per hour with HP printing supplies.
Power consumption
Power usage drops significantly while in Ready, Sleep, or Off mode, which saves natural resources and saves
money without affecting the high performance of this product. HP printing and imaging equipment marked with
the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for
imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the Imaging drum. HP does not recommend the
full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts
in the Imaging drum.

Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page)
capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify
plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies

Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources and
paper when printing. And when you are done, we make it easy and free to recycle.1
All HP Toner Reload Kits returned to HP Planet Partners go through a multiphase recycling process. No Original
HP Toner Reload Kits returned through HP Planet Partners are ever sent to a landfill, and HP never refills or
resells Original HP Toner Reload Kits.
To participate in HP Planet Partners return and recycling program, visit www.hp.com/recycle. Select your country/
region for information on how to return HP printing supplies. Multi-lingual program information and instructions
are also included in every new HP LaserJet Toner Reload Kit.
1 Program availability varies. For more information, visit www.hp.com/recycle
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets
the guidelines outlined in the HP Laser Printer Family Print Media Guide. This product is suitable for the use of
recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Disposal of waste equipment by users (EU and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should protect
human health and the environment by handing over your waste equipment to a designated collection point for
the recycling of waste electrical and electronic equipment. For more information, please contact your household
waste disposal service, or go to: www.hp.com/recycle
Electronic hardware recycling

HP encourages customers to recycle used electronic hardware. For more information about recycling programs
go to: www.hp.com/recycle
Paper use 93
Hardware recycling information (Brazil)
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam
em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em
quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário
deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou
rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www8.hp.com/br/pt/ads/planet-partners/index.html
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach
Product Power Data per European Union Commission Regulation 1275/2008

For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14
‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/environment/
productdata/itecodesktop-pc.html
SEPA Ecolabel User Information (China)

中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
The regulation of the implementation on China energy label for printer, fax, and copier
依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印
机和传真机能效限定值及能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型
能耗) 值。

1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 LaserJet 打印机和高性能喷墨打印机
● 典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。此数据表示为每周千瓦时 (kWh)。
标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中
所有配置的代表性配置测定而得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。
有关规格的详细信息，请参阅 GB21521 标准的当前版本。
Restriction on Hazardous Substances statement (India)

This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium,
polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01
weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule.
WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur
Restriction on Hazardous Substances statement (India) 95

The Table of Hazardous Substances/Elements and their Content (China)
Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be
obtained by accessing the HP Web site at www.hp.com/go/msds
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on
HP's EPEAT registered products go to www8.hp.com/us/en/hp-information/global-citizenship/index.html

Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
台灣限用物質含有情況標示聲明書
Taiwan Declaration of the Presence Condition of the Restricted Substances Marking
若要存取產品的最新使用指南或手冊，請前往 www.support.hp.com。選取搜尋您的產品，然後依照畫面上

的指示繼續執行。
To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your
product, and then follow the onscreen instructions.
For more information

To obtain information about these environmental topics:
● Product environmental profile sheet for this and many related HP products
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 97

● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment
Also, visit www.hp.com/recycle
Regulatory information
This section describes the regulatory statements.
Regulatory statements
The printer meets product requirements from regulatory agencies in your country/region.
European Union & United Kingdom Regulatory Notice
Products bearing the CE marking and UKCA marking comply with one or more of the following EU Directives
and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive 2014/35/EU, EMC
Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS Directive 2011/65/EU.
Compliance with these directives is assessed using applicable European Harmonized Standards. The full EU and
UK Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the
product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters is: Email [email protected]
The EU point of contact for regulatory matters is:
HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
The UK point of contact for regulatory matters is:
HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
Regulatory model identification numbers

For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory model
numbers should not be confused with marketing names or product numbers.

Table A-6 Regulatory model identification numbers
Product model number Regulatory model number
HP LaserJet Tank MFP 1005 SHNGC-2101-00
HP LaserJet Tank MFP 2606sdw SHNGC-2101-01A
HP LaserJet Tank MFP 1602w SHNGC-2101-01
HP LaserJet Tank MFP 2604dw
HP LaserJet Tank MFP 2606sdn SHNGC-2101-00A
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
● Reorient or relocate the receiving antenna.
● Increase separation between equipment and receiver.
● Connect equipment to an outlet on a circuit different from that to which the receiver is located.
● Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user’s
authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Canada - Industry Canada ICES-003 Compliance Statement

CAN ICES-3(B)/NMB-3(B)
FCC regulations 99
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product
label. The product uses either 110-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory
for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S.
Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation
Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined
within protective housings and external covers, the laser beam cannot escape during any phase of normal user
operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified in this
user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
HP Inc. 1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: ([email protected]) or Telephone contact: +1 (650) 857-1501
Laser statement for Finland

Luokan 1 laserlaite
HP LaserJet MFP M232–M237, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa
käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka
on määritetty standardin EN 60825-1 (2014) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan
1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig
laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet MFP M232–M237 - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen
saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän
tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa.
Älä katso säteeseen.

VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning.
Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan

3B laser.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren
Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B. direkte
Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit der
dargestellten Zeichen kommen.
Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.
Nordic Statements (Denmark, Finland, Norway, Sweden)

Denmark:
Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
Finland:
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
Norway:
Apparatet må tilkoples jordet stikkontakt.
Sweden:
Apparaten skall anslutas till jordat uttag.
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)

Производитель и дата производства
HP Inc.
Адрес: 1501 Page Mill Road, Palo Alto, California 94304, U.S.
Дата производства зашифрована в 10-значном серийном номере, расположенном на наклейке со

служебной информацией изделия. 4-я, 5-я и 6-я цифры обозначают год и неделю производства. 4-я
цифра обозначает год, например, «3» обозначает, что изделие произведено в «2013» году. 5-я и 6-я цифры
обозначают номер недели в году производства, например, «12» обозначает «12-ю» неделю.
Өндіруші жəне өндіру мерзімі

HP Inc.
GS statement (Germany) 101

Мекенжайы: 1501 Page Mill Road, Palo Alto, California 94304, U.S.
Өнімнің жасалу мерзімін табу үшін өнімнің қызмет көрсету жапсырмасындағы 10 таңбадан тұратын
сериялық нөмірін қараңыз. 4-ші, 5-ші жəне 6-шы сандар өнімнің жасалған жылы мен аптасын көрсетеді.
4-ші сан жылын көрсетеді, мысалы «3» саны «2013» дегенді білдіреді. 5-ші жəне 6-шы сандары берілген
жылдың қай аптасында жасалғанын көрсетеді, мысалы, «12» саны «12-ші» апта дегенді білдіреді.
Местные представители
Россия: ООО "Эйч Пи Инк",
Российская Федерация, 125171, г . Москва, Ленингра дское шоссе, 1 6А, стр.3,
Телефон/факс: +7 495 797 35 00 / +7 499 92132 50
Казахстан: Филиал компании "ЭйчПи Глобал Трэйдинг Би.Ви.", Республика Казахстан, 050040, г. Алматы,
Бостандыкский район, проспект Аль-Фараби, 77/7,
Телефон/факс: + 7 7 27 355 35 52
Жергілікті өкілдіктері
Ресей: ООО "Эйч Пи Инк",
Ресей Федерациясы, 125171, Мәскеу, Ленинград шоссесі, 16A блок 3,
Телефон/факс: +7 495 797 35 00 / +7 499 92132 50
Қазақстан: "ЭйчПи Глобал Трэйдинг Би.Ви." компаниясынын Қазақстандағы филиалы, Қазақстан

Республикасы, 050040, Алматы к., Бостандык ауданы, Əл- Фараби даңғылы, 77/7,
Телефон/факс: +7 727 355 35 52
Wireless statements
The statements in this section apply to wireless-capable printers only.
FCC compliance statement—United States

Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact during normal
operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the
antenna shall not be less than 20 cm (8 in) during normal operation.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modifications to the operation of this product
without the express approval by HP may invalidate its authorized use.
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission
exposure, it is recommended that this device be operated no less than 20 cm from the head, neck, or body.

Belarus statement
В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года № 383 (об
описании и порядке применения знака соответствия к техническому регламенту Республики Беларусь)
продукция, требующая подтверждения соответствия техническому регламенту Республики Беларусь,
размещенная на рынке Республики Беларусь, должна быть маркирована знаком соответствия ТР BY.
Brazil ANATEL statement

Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em
sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of the Canadian Department of Communications. The
internal wireless radio complies with RSS 210 of Industry Canada.
Pour ĺusage d´intérieur. Le présent appareil numérique ńémet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de Classe B prescribes dans le règlement sur le brouillage
radioélectrique édicté par le Ministère des Communications du Canada. Le composant RF interne est conforme à
la norme CNR-210 d´Industrie Canada.
China CMIIT Wireless statements

中国无线电发射设备通告
型号核准代码显示在产品本体的铭牌上。
Korean statement
무선 전용제품:
해당 무선설비는 전파혼신 가능성이 있음으로 인명안전과 관련된 서비스는 할 수 없음. (무선모듈제품이

설치되어있는경무)
Belarus statement 103

Taiwan statement (Traditional Chinese)
應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
Products with 5 GHz Operation Industry of Canada

CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation
in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used indoors for the
frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel mobile
satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to
5.85-GHz bands. These radar stations can cause interference with and/or damage to this device.
Lors de l'utilisation d'un réseau local sans fil IEEE 802.11a, ce produit est réservé à une utilisation en intérieur en
raison de sa plage de fréquences, comprise entre 5,15 et 5,25 GHz. Industrie Canada recommande l'utilisation
en intérieur de ce produit pour la plage de fréquences comprise entre 5,15 et 5,25 GHz afin de réduire les
interférences nuisibles potentielles avec les systèmes de satellite portables utilisant le même canal. Le radar à
haute puissance est défini comme étant le principal utilisateur des bandes 5,25 à 5,35 GHz et 5,65 à 5,85 GHz.
Ces stations radar peuvent provoquer des interférences sur ce périphérique et/ou l'endommager.
Taiwan NCC Statement:(Only for 5GHz)
Exposure to Radio Frequency Radiation (Canada)
WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the
Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner
that the potential for human contact is minimized during normal operation.
WARNING! Exposition aux émissions de fréquences radio. La puissance de sortie émise par ce périphérique est
inférieure aux limites fixées par Industrie Canada en matière d’exposition aux fréquences radio. Néanmoins, les
précautions d'utilisation du périphérique doivent être respectées afin de limiter tout risque de contact avec une
personne.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to
the antennas should not be less than 20 cm (8 inches).
Pour éviter tout dépassement des limites fixées par Industrie Canada en matière d’exposition aux fréquences
radio, la distance entre les utilisateurs et les antennes ne doit pas être inférieure à 20 cm (8 pouces).

European regulatory notice
The telecommunications functionality of this product may be used in the following European countries/regions:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Notice for use in Russia

Существуют определенные ограничения по использованию беспроводных сетей (стандарта 802.11 b/g)
с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри помещений с
использованием диапазона частот 2400-2483,5 МГц (каналы 1-13). При использовании внутри помещений
максимальная эффективная изотропно–излучаемая мощность (ЭИИМ) должна составлять не более 100мВт.
Mexico statement
Aviso para los usuarios de México
“La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o
dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia,
incluyendo la que pueda causar su operación no deseada."
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Thailand statement
เครือ
่ งวิทยุคมนาคมนี้มรี ะดับการแผ่คลืน
่ แม่เหล็กไฟฟ้ าสอดคล้องตามมาตรฐานความปลอดภัยต่อสุขภาพของมนุษย์จากการ
ใช้เครือ
่ งวิทยุคมนาคมทีค ่ ณะกรรมการกิจการโทรคมนาคมแห่งชาติประกาศกําหนด
This radio communication equipment has the electromagnetic field strength in compliance with the Safety
Standard for the Use of Radio Communication Equipment on Human Health announced by the National
Telecommunications Commission.
Vietnam Telecom
NOTE: Telecom wireless marking for ICTQC Type approved products.
European regulatory notice 105

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HP company notices

Copyright and License Trademark Credits Safety information

- If the product does not operate normally, see

- There are no user-serviceable parts inside.

1 Get started ...................................................................................................................................................................................................1

2 Connect your printer................................................................................................................................................................................ 10

3 Load media ............................................................................................................................................................................................... 15

5 Copy and scan........................................................................................................................................................................................... 24

6 Configure your printer ............................................................................................................................................................................. 27

7 Manage toner, media, and parts............................................................................................................................................................ 32

Appendix A Technical information ............................................................................................................................................................ 71

Printer parts and locations (dn/dw/w/USB)

Table 1-1 Printer parts and locations

4 Output tray extender

5 Toner access door / Output tray

6 Paper tray cover

8 Refill toner indicator

Printer parts and locations (sdn/sdw)

2 Document feeder door

3 Toner access door/Output tray

4 Output tray extender

7 Refill toner indicator

11 Paper tray cover

Printer parts rear

2 Chapter 1 Get started

2 Ethernet port (some models only)

4 Rear access door

Control panel features (dn/dw/w/USB)

Control panel features (dn/dw/w/USB) 3

Feature Buttons/Lights Description

4 Chapter 1 Get started

Feature Buttons/Lights Description

11 Cancel button/light A button to cancel a job.

12 Power button/light A button to turn the printer on or off.

Control panel features (sdn/sdw)

Control panel features (sdn/sdw) 5

Feature Buttons/lights Description

1 Power button/light A button to turn the printer on or off.

6 Chapter 1 Get started

Feature Buttons/lights Description

8 Cancel button/light A button to cancel a job.

Control panel display features

Control panel display features 7

Feature Icon/Button Description

5 Character display The characters display the following:

● Number of copies being printed

● Copy settings (contrast and the reduce/enlarge setting)

● Animation to show that the device is busy

(sdn/sdw models only)

Use the HP Smart app to print, scan, and manage

● Set up and connect your printer.

● Print and scan documents and photos.

8 Chapter 1 Get started

To install HP Smart and open the app

2. Open HP Smart after installation.

● macOS: From the Launchpad, select HP Smart.

4. If prompted, create an HP account and register the printer.

Get more information about HP Smart

● Windows 10 and above: www.hp.com/go/hpsmartwin-help

To install HP Smart and open the app 9