The #1 intelligent content platform

for technical knowledge

Tridion Docs makes mission-critical information easy to create,

find, manage, translate and deliver through an end-to-end
structured content solution. It provides a secure single
source of truth to help people create better content faster,
while reducing risk and offering complete control.

Companies dealing with in-depth technical knowledge struggle with growing complexity
from the high number of product and service variations, regional differences, the need
to personalize technical information and deliver it across multiple touchpoints from
a single, reliable source.

Challenges Tridion Docs Capabilities

Single sourcing
More offerings
and reuse mechanism

Customized
Advanced personalization
communications

Multiple
Baselines and versions
parallel editions

Powerful translation
Many languages
management

DITA XML separates

Multiple outputs
content and format

Central repository -
Complex workflows
Collective Spaces

The content complexity challenge and how Tridion Docs addresses this.
The #1 intelligent content platform for technical knowledge

Tridion Docs offers your staff and customers real-time access to up-to-date technical
information by using a centralized componentized content management approach,
instead of applying the old document-centric way of working. It is the go-to intelligent
content platform to streamline the authoring, translation, management and delivery
of technical product and support information, procedures, policies, guidelines,
regulations or any other type of structured, highly controlled content.

With its granular content collaboration capabilities, Tridion Docs enhances content
governance and transforms content experiences by ensuring your content is always
accurate, consistent, compliant and traceable. Content is ready to be published in any
format or language to any device or system and is easy to find and navigate. With our
Component Content Management System (CCMS) you can reduce content development
and localization costs and swap document chaos for content confidence.

Key benefits
Tridion Docs offers a complete content lifecycle solution based on structured
content. From creation to delivery, our enterprise DITA-based CCMS helps you:

• Author and review content in an intuitive and collaborative manner

• Increase productivity by applying Generative AI and reusing existing content

• Gain powerful granular control and content variation support

• Reduce translation time and optimize management of multilingual content

• Deploy an omnichannel content delivery strategy

• Reach goals faster with intent-based search, guided experiences and

intelligent content discovery

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Key features

Content experiences

Tridion Docs Genius

Tridion Docs Genius is our AI-driven knowledge portal that helps staff and customers
get their answers quickly. It is an out-of-the-box cloud-based solution that intuitively
guides you to the information you are looking for, helping you reach your goals faster.
You can configure the branding and extend the portal through extra buttons and
additional services.

Click to launch the Hexahops navigation mode

Breadcrumb navigation Search bar Working language

Search result

Trustable Chat
Table of contents

Smart Recommendations

The Tridion Docs Genius UI

In addition to the traditional way of browsing content, Tridion Docs Genius uniquely
allows you to search and interact with the content by using:

• Trustable Chat: a chat UI that you can talk to just as you would with an expert.
The answers it provides are clear and are always linked to the source materials.

• Hexahops™: a brand-new navigation paradigm that helps you navigate complex

information trails in an intuitive way. Instead of providing a scrolling manual
on the web, the Hexahops experience uses AI to guide you to your goals without
requiring authors to predict in advance what specific question a user might have.

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The #1 intelligent content platform for technical knowledge

Cancellation Uninsured Motorists

Policy cancellation requires We cover bodily injury from

written notice. Acadian can uninsured auto accidents,
cancel with notice specifying determined by agreement or
reasons and applicable timelines arbitration for benefits, excluding
for different situations. punitive damages. Notice is
crucial for legal action.

Insured Persons Insured Autos What is a ViewSpection?

Coverage applies to the insured Coverage includes owned autos, An image-based insurance
and residents using the insured replacements, newly acquired inspection app for vehicles
auto, as well as non-owned autos, temporary substitutes, guides users to collect vehicle
autos used by insured individuals non-owned autos with information and generates
or organizations. permission and specific a report automatically
trailers for private use. after completion.

Open

Action against Acadian Utility Auto

Insured individuals can only sue Utility Auto means an auto of the
if policy terms are fully followed. pick-up body, sedan delivery or
Liability determination allows panel truck type. This auto must
a lawsuit against the insurer have a rated load capacity of not
within policy limits. more than 2,000 pounds.

Hexahops

Automated publishing

Tridion Docs allows you to apply the Create Once, Publish Everywhere (COPE)
principle through a powerful and fully customizable publishing chain.

Tridion Docs lets you publish content across channels simultaneously. Lead information
developers can oversee the relationships between all the components that go into
any final deliverable using an advanced dashboard and create output publications
as needed.

With Tridion Docs single-source publishing, you can deliver your content to any output
format in any language. It supports XML and JSON output, RSS streams, static HTML,
Help files and eLearning – all the way through to automatically formatted and designed
accessible PDF or print output.

Headless content with Dynamic Experience Delivery (DXD)

In addition to traditional file-based publishing, you can activate any digital touchpoint
with content from Tridion Docs through Tridion DXD. Tridion DXD supports headless
delivery using state-of-the-art GraphQL-based content access, so you can syndicate
and deliver information to any digital channel. It also allows you to use modern
front-end delivery techniques such as React, Angular and Vue.js.

Delivery happens as intelligent content – content that is componentized, structured,

tagged and format-agnostic – which allows you to activate IoT devices, apps,
conversational user interfaces and other AI services.

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Content collaboration

Collective Spaces – author and review your content with ease

With Collective Spaces, Tridion Docs gives you the power and flexibility of intelligent
content authoring through simple, well-orchestrated collaboration. Comprised of
Draft Space and Review Space, Collective Spaces allows you to carry out all content
authoring and reviewing tasks from a standard web browser. The clean, intuitive
interface helps you focus on your work and collaborate easily across distributed teams.

Draft Companion – the Gen AI second pair of eyes

• Content authoring is enhanced with the help of a feature in Draft Space called
Draft Companion. While using it, you – as an author – can create clearer and more
concise content faster by employing the power of Generative AI. The tool acts like
a second pair of eyes and hands, offering you linguistic options and improvements
while you remain in complete control to decide how you want to integrate the
AI-generated content in the original context.

• Draft Companion can help with a wide variety of tasks, such as simplifying a complex
passage to an accessible reading level by quickly spotting and fixing grammar
and spelling issues, rephrasing or summarizing the content you selected.

Content variations with Condition Manager

• Content variations enable you to create a single piece of information and dynamically
render different variations of that information based on variables. This drastically
reduces the number of content components you have to create when only small
variations in the text are needed.

• In addition to the standard conditions set out in the DITA standard, Condition
Manager allows information developers to create more powerful combinations
to publish precise content for the intended user or context in a user-friendly
visual environment. Writers can apply and build both simple and complex
conditions in a controlled and usable way with the help of syntax validations.

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The #1 intelligent content platform for technical knowledge

Translation integration

Providing content in your reader’s preferred language is the most important

step in personalizing their experience – in fact, it is fundamental to it.

Tridion Docs is designed to deal well with language variations and has integrated
translation management and multilingual content management capabilities.
You can assemble translation jobs within the system, specify your desired
target languages and send the job off for translation.

Tracking progress, reviewing translations and approving the end results all
happen in Tridion Docs. And ultimately, the translated content flows back into
the system, exactly in the right locations.

With Tridion Docs, you can say goodbye to cumbersome copy and paste
actions and endless email exchanges when getting your content translated.

Content governance

Enhanced governance with Organize Space

From the Organize Space environment, the complete lifecycle of a publication can
be managed in an easy-to-use and functionally rich UI. Publication managers and
their teams can:

• Get an overview of all ongoing projects, their status and people assigned
to them from the Publication Hub view.

• Filter and sort their search based on various options, including customized
metadata fields.

• Integrate with work management tools like Workfront or Jira.

• Set granular user permissions to ensure content is appropriately governed,

allowing for precise control over who has access to specific pieces of content
and what actions they can take with that content.

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Advanced versioning through Baselining

Tridion Docs foundational technology, Baselining, provides a way to easily compose

publications of any size out of a large set of content components.

The sophistication comes through the fine-grained level at which individual component
versions are reused and combined to create new Baselines. This allows the management
of multiple Baselines, essential in supporting agile development and product variations in
multiple languages. It means you can see a full version history of published information,
make updates to it and republish without affecting other publication versions.

First Second Third

edition edition edition

Library
Map topics

Topics and images

Tridion Docs Baselines

Baselining provides maximum content reuse, quality and consistency across publications.
This prevents content from becoming stale or out-of-sync across your printed or
digital deliverables.

With Tridion Docs, you can design the structure of your Baseline to match your
organization’s specific objectives, governance and business model. You can:

• Centralize control and workflows to maximize content reuse

• Apply the COPE principle – Create Once, Publish Everywhere

• Publish new information rapidly in any language and on any channel

• Manage localized and translated content

• Compare versions to view changes

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The #1 intelligent content platform for technical knowledge

Metrics and ROI

The main advantage of a CCMS is the ability to reuse content, which leads to improved
accuracy and efficiency, resulting in better quality documentation and reduced
creation time.

Tridion Docs has reporting features that enable teams to quantify these benefits through
a variety of out-of-the-box reports. With this feature, you can measure content reuse
and provide ROI metrics, identify cost savings generated by the use of componentized
content, validate team efficiency and productivity by business unit or create custom
reports according to your specific needs.

Technology

Enterprise stack interoperability

It is often challenging to create custom integrations between your content management

system and other enterprise applications, such as taxonomy management. The
Tridion Integration Framework simplifies this by enabling you to quickly connect
with any system in your digital ecosystem in a standardized, secure way.

In addition, Tridion Docs includes an Authoring Bridge component that delivers tight
integrations with JustSystems XMetaL and Syncro Soft oXygen for XML content editing.
The optional connectors with Acrolinx or Congree provide content quality assistance
within these editing applications.

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Modular architecture

The modular architecture in Tridion Docs separates collaborative authoring and

reviewing from content management and delivery. This allows a highly secure
and modular setup so you can scale the environment for your business needs.
This brings true scalability and efficiency to your business and IT operations.

Flexible deployment

You can deploy Tridion Docs on-premises, in a hybrid setup or in the RWS cloud as
a managed service to support your existing infrastructure, security and compliance
requirements and to align with your cloud strategy. The Tridion Docs online delivery
architecture fully supports Docker containerization for easy deployment, elastic
scaling and simple upgrades.

Enhanced security

• Tridion Docs is secured with modern authentication via OpenID Connect.

OpenID Connect allows you to connect via your chosen ID providers for
added security.

• An added layer of security comes from AppCheck NG (Next Generation) to protect

web and mobile apps with enhanced security and flexible integration to other apps.

• Source code is protected by Veracode for automated security testing and analysis
of code, to help identify security vulnerabilities and weaknesses.

Tridion Docs system overview

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For more information visit:

rws.com/tridion-docs

About RWS

RWS Holdings plc is a unique, world-leading provider of technology-enabled language, content and intellectual property services.
Through content transformation and multilingual data analysis, our combination of AI-enabled technology and human expertise
helps our clients to grow by ensuring they are understood anywhere, in any language.

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical
understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences,
maintain compliance and gain actionable insights into their data and content.

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual
AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to
support clients on their AI journey.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and
almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia
Pacific, Africa and North and South America. Our 65+ global locations across five continents service clients in the automotive,
chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
For further information, please visit: www.rws.com

© 2024 All rights reserved. Information contained herein is deemed confidential and the proprietary information of RWS Group*.
*RWS Group shall mean RWS Holdings plc for and on behalf of its affiliates and subsidiaries.

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