Scribd
Upload
9 views

PDCA Problem Solving Method

Uploaded by

YK Tang
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
9 views

PDCA Problem Solving Method

Uploaded by

YK Tang
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 3

Problem Solving Methodology using PDCA Management

Course Description

Problem solving has been considered as one of the painful tasks. It’s draining
manpower and it takes up a lot of time, and yet, customers keep complaining about
recurring problems. Until now, a lot of organizations do not have a proper, systematic
approach for effective problem solving. Root causes are not identified properly and
work has not been documented to reflect the implementation of corrective actions.

PDCA Problem Solving Methodology approaches problem solving in a different way,


where all aspects will be analyzed thoroughly, involving a team of dedicated problem-
solvers from a multidisciplinary approach.

Participants will be able to learn the total concept and approaches of analyzing of
problem till the closing of the corrective actions.

Who should attend?

Personnel who are involve in problem solving and corrective actions, and need a
system approach for their daily tasks.

Duration

2 days

Course Objectives
At the end of the course, participants will be able to
 Utilize all the steps in PDCA Problem Solving and Root cause analysis
 Apply relevant tools within all the steps for effective root cause analysis
 Analyse the proper root cause in a proper manner
 Develop proper interim actions to prevent leaking of the issues
 Develop solution to prevent the recurrence of the problem
 How to document the problem solving steps for record purposes and
benchmarking

Course Outline
 A Philosophy of Continuous Improvement
 The Root Cause Approach System in improving the effectiveness of
organization
 What is Root Cause Analysis (RCA)?
 What problems do you have in your workplace?
 Analysis vs. Action (Fire Fighting!)

1
 The measurement process – the importance of data
o Are all data being analyzed properly?
o Can data be stratified?
o Accuracy, integrity of data
o Attribute and Variable data
 What is PDCA?
o Explanation of each P-D-C-A steps
 Understand the Problem Solving Tool Selection Matrix and understand the
effectiveness of the usage of the relevant tools
o Ishikawa Fishbone
o 5 Why (3 legged 5 Why approach)
o Error Proofing / Poka Yoke
o 7 QC tools
 The PDCA Problem Solving steps
 Step 1 : PLAN
o Using a Team Approach
o Describe the Problem
o Developing the proper Problem Description using 4W2H, Is/Is Not
analysis
o Has the pattern / flow diagram being utilized?
o Interim Containment
o Is the containment action able to contain the problem? And leakage
of the problem in other areas?
o How to develop containment actions and how to analyze the
effectiveness of containment actions
o Define the Root Cause
o Performing the RCA using selected tools
o Selection of tools and how to use them effectively for analysis
o Performing the Why-Why analysis using 2-path analysis – case
studies
o Is Why-Why analysis drill down analysis correct? (Using Therefore
test for checking of correctness)
o Linking PFMEA Occurrence and Detection and RCA analysis
o Develop Solutions
o Selection of solutions through analysis of Prioritization Matrix
o Has the criteria being developed?
o How is the solutions being chosen / selected?
o Has risk analysis being performed?
o Have considerations on resources, constraints and limitations being
consulted?
 Step 2: DO
o Implement the Solution
o Development of action plan (Gantt chart / timeline chart being
implemented?)
o Analysis of critical path

2
o Has the assignment of manpower and deadline being assigned
properly?
o Development of KPIs and measurable to be identified
 Step 3: CHECK
o Prevent Recurrence
o Follow up / verification and validation of action
o Monitoring of the results and implementation
o Poka Yoke approach – What are the Poka Yoke tools can be used
 Step 4: ACT
o Congratulate the Team / Problem Solving close out
o Benchmarking / Best practices
o Things Gone Right (TGR) / Things Gone Wrong (TGW) studies /
analysis

Learning Process

Case studies, small group practical exercises, small group discussion, facilitator
presentations, skill practices, application planning and walk-through simulations.

You might also like