1

Enhancing Product Quality and Customer Satisfaction through Predictive

Quality Analytics at Toyota Motor Corporation

Student Name

University Name

Professor’s Name

Date
 2

Enhancing Search Engine optimization (SEO) for Toyota Used Car Dealers

Problem Recognition

Introduction

The main topic that will guide this project is enhancing product quality and customer

satisfaction through predictive quality analytics at Toyota Motor Corporation. In this scenario,

however, the topic is too wide for any feasible projects under the scope of this study to be

conducted. Therefore, the project will focus on a specific area of study with the goal of

enhancing customer satisfaction and product quality at the company. The project will be limited

to Toyota customer preference analysis with an emphasis on addressing the business challenge of

enhancing search engine optimization (SEO) for Toyota used car dealers.

Motivation

Toyota Motor Corporation recognizes and highly values the need for enhancing customer

satisfaction and product quality, especially being a global leader in automotive manufacturing.

Notably, today’s competitive market requires a company to understand and meet customer

preferences in order to enhance brand loyalty and maintain market share (Narayana et al., 2021).

In the used car segment, the automotive industry faces many challenges in effectively reaching

potential customers online. For most Toyota dealers, optimizing search engine visibility is very

important. Improved SEO significantly not only increases visibility online but also the likelihood

of attracting new customers browsing websites such as KSL.com. The project aims to use

predictive quality analytics to identify key car features that significantly impact page views (PV)

on listing websites (KSL.com).

Identification of the problem

 3

As mentioned earlier, enhancing search engine optimization (SEO) in the used car

domain, is a significant challenge for dealers.The main problem is effectively aligning online

listings with the preferences of a customer with the goal of enhancing visibility and attracting

new customers. The dealers are often required to optimize the listing on websites in order to

increase page views and increase customer sales and engagement. However, they face challenges

identifying specific care features that can attract the interest of customers and potentially

translate this information into creating actionable SEO strategies (Papagiannis, 2020).

Understandably, the diversity and volume of car features across Toyoto’s products (vehicles)

makes this more difficult. Dealers must be able to discern the features and resonate well with

their potential customers and strategically incorporate relevant keywords in their listing to

enhance visibility.

On that note, the main issue addressed in this project is how Toyota used car dealers can

apply predictive quality analytics to identify important car features that can significantly improve

page views on websites like KSL.com. This will allow dealers to optimize their SEO strategies in

a bid to increase visibility, attract better leads, hence customer satisfaction and sales, hopefully

the information be used to improve the quality of Toyota Products at a manufacturing level.

Statements to characterize the problem

The following statements characterize the problem that is the focus of the project:

● Toyota used car dealers find it hard to optimize online listings on websites such as

KSL.com. The issue is enhancing search engine visibility in order to increase page views.

● The diversity of Toyota vehicles, each with unique specifications and physical features

makes it difficult to determine customer preferences.

 4

● Dealers need to use data-driven techniques to determine the features that resonate best

with customers. This is only possible using predictive analytics.

● Having poor SEO strategies can result in lower viability of listings resulting in reduced

traffic and page view.

● To address the above mentioned issues, there is a need to apply predictive quality

analytics to analyze customer data and predict the features most likely to increase page

views.

● The goal is to improve product quality perceptions and customer satisfaction through

engagement and online visibility.

Background Research

The concept of predictive analytics in SEO is a methodology that uses historical data and

machine learning algorithms to forecast future outcomes in search engine optimization.

Analyzing extensive datasets includes application of various SEO metrics such as keyword

rankings, website traffic, and user behavior, predictive analytics enables marketers to make

informed decisions. Rosas (n.d.) explains that predictive analytics allows users to navigate the

dynamic digital landscape with ease and confidence. In recent years, predictive analytics has

been transforming the automotive industry by using data analytics to anticipate future outcomes

across critical areas such as vehicle maintenance and customer engagement (Podolean, 2023).

This advanced technology allows dealers to improve operational efficiency and product quality.

In car dealerships, predictive analytics is a game-changer because it provides the ability

to anticipate customer behavior and optimize their operational strategies accordingly. This can

include analyzing historical sales data and market trends to predict future consumer preferences

and tailor their marketing strategies to individual customer profiles (Turbo Marketing Solutions,
 5

n.d.). This approach increases customer satisfaction by providing personalized

recommendations. Predictive analytics not only transforms how dealerships interact with

customers but also changes their approach to inventory management and sales forecasting.

Dealerships can accurately predict which models are likely to be in high demand at specific

times which allows them to adjust their inventory.

Data Collection

Data Collection

In this project, the first step of the collection process involved identifying appropriate

data sources with information used Toyota car listings. After much deliberation, KSL.com was

selected as the primary data source because of its extensive coverage and user-friendly platform

for listing vehicles by both individuals and dealers. In relation to the project objectives, the

website also provided access to a diverse range of Toyota models and configurations. This was

necessary to capture a representative sample of customer preferences in the used car industry.

To gather information from the platform, web scraping techniques were applied using

Selenium WebDriver and BeautifulSoup for parsing HTML content. Selenium was used to

automate interactions with the website, allowing for the extraction of data identifiers (data_ids)

associated with each vehicle listing. The data_ids were then used as unique keys for accessing

detailed information about each vehicle. The two technologies ensured a targeted and systematic

approach towards data retrieval.

Collection and Preparation for Data Analysis

After identification and extraction of data_ids, the next step involved systematically

collecting and preparing the HTML content of each listing for analysis. Again the Selenium

WebDriver was vital in automating the process of navigating to each listing's URL and capturing
 6

the complete HTML content. The process also involved simulating user interactions, such as

clicking on 'See More' buttons to expand detailed information when necessary. This ensured

retrieval of comprehensive data from each listing.

All the HTML responses captured were then saved in a designated local directory named

‘Toyota_Used’. The folder was used to store the scraped data. This structured approach of

storing data ensured well organized and easily accessible data for further processing and

analysis. The entire collection process prioritized maintaining integrity and completeness of

gathered information

Analysis

The analysis process began with acquiring the dataset containing the various attributes of

Toyota vehicles, such as year, model, mileage, price, and views, prepared in the previous step of

collection. As expected, the initial step was to load the data into a Pandas dataframe for

exploration purposes.

Initial steps involved loading the data into a Pandas DataFrame for exploration. This

phase was crucial as it enabled us to grasp the dataset's structure, identify missing values, and

discern potential challenges in data preprocessing. The screenshot below provides a slight

glimpse of the nature of the dataset.

Figure 1: Few rows from the dataset

 7

The next step was data cleaning and preprocessing to prepare the data for analysis and modeling.

In this scenario, missing values were marked as NaNs and handled appropriately. Categorical

variables like 'Cab Type' and 'Transmission' required special attention due to missing or

inconsistent entries. This was resolved through encoding and imputation methods. This was the

final cleaned dataset and proof that the dataset had no null values.

Figure 2: Cleaned dataset

Figure 3: Null values eliminated

 8

The next step of the analysis process was conducting Exploratory Data Analysis (EDA) to

uncover critical insights into the dataset's characteristics. In that regard, visualization techniques

such as histograms, density plots, and correlation matrices were employed to uncover patterns

and relationships among variables. The following charts were implemented in line with the

project objectives.

Figure 4: Distribution of vehicle manufacturing years

 9

Figure 5: Distribution of mileage across vehicles

Figure 6: Scatter plot depicting the relationship between vehicle views and price
 10

Figure 7: Pie chart illustrating the distribution of title types among Toyota vehicles
 11

Figure 8: Scatter plot showing the correlation between vehicle views and price

The next step after the visualization process was to conduct feature engineering to

prepare the data for predictive modeling. As expected, categorical variables were transformed

into numerical formats using one-hot encoding. This was critical to enhance the dataset’s

capability with machine learning algorithms and ensuring that all features were represented for

modeling purposes.
 12

Figure 9: Final encoded data

In the next step, two primary regression models, Lasso Regression and Random Forest

Regression, were selected for predicting online views of Toyota vehicles. The Lasso Regression

was selected because of its ability to handle high-dimensional data and feature selection through

regularization. The parameters were fine-tuned using cross-validation techniques and model

performance evaluated using metrics such as mean squared error (MSE).

 13

Figure 10: Lasso Model Evaluation

Random Forest Regression approach was used to gather insights on the importance of

features and decision-making processes, particularly useful for understanding which vehicle

attributes significantly influenced online views. The results provided actional information that

was used to implement the final model with a focus on identifying influential factors like vehicle

year, specific models, and interior condition on online views.

Figure 11: Feature importance

Interpretation

The Lasso regression model has an optimal alpha value of 10.0. This shows the

regularization strength that consequently minimizes prediction error. The cross-validation scores
 14

obtained were[-0.23398391, 0.1552895, -0.69120659, 0.23872227, 0.02290511], they yield a

mean score of -0.1017. The mean score shows the overall performance in predicting Toyota used

car prices, which means the model is very good at predicting vehicle attributes. The selected

features for the model are Year, Model_Land Cruiser, Model_MR2, and Interior

Condition_Poor. They show significant coefficients, -105.24, 113.27, 71.28, and 531.36

respectively. The Interior Condition_Poor stands out with the highest coefficient, this shows its

substantial influence on vehicle prices compared to other features.

 15

Figure 12: Confusion Matrix for Predicted vs Actual Views

Solution

To use the above uncovered insights effectively, dealers can strategically enhance their

search engine optimization (SEO) practices. SEO strategies should be centered around influential

features identified including Year, Model_Land Cruiser, Model_MR2, and Interior

Condition_Poor, in online listings and marketing strategies is important. Optimizing content and

keywords around these attributes will allow dealers to improve their visibility and relevance in

search engine results. This approach will not only attract potential customers who prioritize these

features but also enhance the dealership's overall online presence and competitive edge in the

market.

Conclusion

It is safe to conclude that integrating specific values derived from the Lasso regression,

optimal alpha of 10.0 and mean cross-validation score of -0.1017, into SEO strategies represents

a data-driven approach to addressing business challenges in Toyota's used car market segment.

When dealers focus on attributes such as Year, specific Toyota models like Land Cruiser and

MR2, and the condition attribute Interior Condition_Poor, they can align their marketing efforts

closely with customer preferences and trends. This approach improves customer satisfaction by

providing vehicles aligned with their preferences and strengthens the perceived quality of

Toyota's used car offerings. This project contributes to enhancing customer satisfaction and

product quality by optimizing SEO practices based on predictive analytics.

 16

References

Narayana, C. V., Likhitha, C. L., Bademiya, S., & Kusumanjali, K. (2021, August).

Machine learning techniques to predict the price of used cars: predictive analytics in retail

business. In 2021 second international conference on electronics and sustainable

communication systems (ICESC) (pp. 1680-1687). IEEE.

Papagiannis, N. (2020). Effective SEO and content marketing: the ultimate guide for

maximizing free web traffic. John Wiley & Sons.

Podolean, I. (2023, August 21). Predictive Analytics in the Automotive Industry:

Opportunities and Challenges. Oneest. Retrieved from https://oneest.com/predictive-

analytics-in-the-automotive-industry-opportunities-and-challenges

Rosas, C. (n.d.). Harnessing Predictive Analytics in SEO: Taking Out The Guesswork.

Retrieved from https://beomniscient.com/blog/predictive-analytics-seo/

Turbo Marketing Solutions. (n.d.). Leveraging Predictive Analytics for Car Dealerships:

Maximizing Sales and Improving Customer Insight. Retrieved from

https://www.turbomarketingsolutions.com/single-post/leveraging-predictive-analytics-for-

car-dealerships-maximizing-sales-and-improving-customer-insight