INDRA Smart PRO

User Manual
 Indra Smart Pro
User Manual

Models:
190105A101 Type 1 Tethered
190105A102 Type 2 Tethered
190105A103 Type 2 Socketed

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Contents
Contents 2
Important Safety Notes 3
Introduction 4
Operation 6
Charging Cable Stowage 12
Technical Specifications and Ratings 13
Troubleshooting 14
Servicing, Maintenance & Support 15

Warning

This is a class A product. In a domestic environment this product may cause radio interference, in
which case the user may be required to take adequate measures.

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Important Safety Notes

WARNING: Smart Pro charger installation must only be performed by a certified electrician
who has been trained in dealing with high voltage electricity.
WARNING: Use the Smart Pro only as directed.

WARNING: Do not use the Smart Pro if it is defective, appears broken, cracked or fails to
operate or is otherwise damaged. In this case, you must report the damage immediately to
your original installation partner, quoting the serial number as shown on the product label.
WARNING: Do not insert any foreign objects into the Smart Pro or its charging cable.

WARNING: Do not expose the Smart Pro or its components to open flames.

WARNING: Do not expose the Smart Pro to heating equipment.

WARNING: Do not immerse the Smart Pro or its components in water or other fluids.

WARNING: The Smart Pro is not to be used by persons (including children) with reduced
physical, sensory or mental capabilities; or lack of experience and knowledge, unless they
have been given supervision or instruction concerning use of the device by a person
responsible for their safety.

WARNING: This product is classified as Electromagnetic Compatibility (“EMC”) Class A. In a

domestic environment this product may cause radio interference, in which case the user
may be required to take appropriate measures. If it appears that the Smart Pro charger is
causing radio interference, please contact [email protected].

Users with implanted cardiac pacemakers or implanted cardiac defibrillators should not
stand close to the unit during charging.

WARNING: Install the Smart Pro in a location that mitigates damage from flooding.

WARNING: Operating or storing the Smart Pro in temperatures outside its specified range
may cause damage to the charger.

CAUTION: Ensure that no water sources are above or near the Smart Pro, such as taps or
sprinklers.
CAUTION: Ensure that the charging cable is correctly and neatly stowed after use, to prevent
any inadvertent tripping hazards.

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Introduction
Welcome

Congratulations on your purchase of a Smart Pro! The Indra team hope you’ll be delighted with the
features, quality and user experience of the Smart Pro.

This manual covers how to get started with your Smart Pro, explains key features, the
troubleshooting tips along with important safety and warranty information.

It is important that you read this manual carefully before using the Smart Pro, so you’re completely
familiar with all features and safety advice and are able to get the most from your Smart Pro.

Overview

The Smart Pro is a permanently installed electric vehicle charger providing up to 32 Amps (7.2kW) at
230V, 50Hz. There are 3 Smart Pro variants:

● Smart Pro Type 1 (170915A104) has a SAE J1772 (Type 1) tethered charging connector to be
used with Type 1 socket fitted EVs;

● Smart Pro Type 2 (170915A105) has an IEC 62196 (Type 2) tethered charging connector to
be used with Type 2 socket fitted EVs;

● Smart Pro Type 2 Socket (170915A106) can be used with multiple types of charging cables,
provided at least one end of the cable is fitted with an IEC 62196 male connector.

The Smart Pro works like conventional chargers, but also offers a range of smart charging modes,
designed to take advantage of local generation (e.g. solar PV), variable rate tariffs (e.g. Time of Use),
as well as schedule charging according to live carbon intensity of grid power. In all modes, the Smart
Pro calculates the best charging schedule that gets your EV ready when you need it.

Features
• Available in Type 1, Type 2 and Untethered versions
• 3 charging modes: Smart, Boost & Home Alone
• Remote control and analytics via the Indra App
• Works with local generation e.g. Solar
• Economy tariff charging
• Minimises the carbon of a charging session
• Manual override on the charger and in the Indra App
• Integral cable storage and charging holster
• Supplied with a current sensor
• Remote software updates
• High weather protection rating (IP65)

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Controls and Indicators

Multi-coloured, highlighting the operational

1 Primary Status LED state and mode

Four individual LEDs indicating whether the

2 Charging Status Indication unit is disconnected from your EV, Connected
but Idle or Charging
For tethered variants, a 5m long charging cable
3 Tethered Charging Cable is attached
When not in use, and to prevent water ingress,
4 Charging Connector Holster the charging connector should be pushed into
the unit’s holster
If you need to over-ride your pre-set schedule,
5 BOOST Button press BOOST on the unit or in the App to
charge instantaneously at maximum rate
When not in use, simply wrap the charging
6 Integrated Cable Storage cable around the unit

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Operation
Getting started

As soon as installation is complete, your Smart Pro will be ready to start charging. All you need to do
is plug your EV in and go, it’s that simple.

Indra App

At the end of the install process, you will also automatically receive a welcome email from Indra with
details of how to register for the Indra App.

The Indra App is designed to get the most out of your Smart Pro, from seeing the charger status,
setting the charging mode, updating preferences, viewing charging history, get support and much
more.

The Indra App is available through your phone’s web browser and works on all major platforms
(including Android, iOS & Windows).

Once you create an account and sign-in for the first time, you will be guided through the initial set-
up and details of the key smart features how to use them:

1. Welcome screen
2. Dashboard and how you see your current charger and session details
3. Scheduling feature (with default ready by set for 7am weekdays and 9am at weekends) and
how to customise this later.

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 4. Where to find Boost mode to override the Smart Pro smart schedules and charge your EV
immediately
5. How to add local generation, like solar, and we will give you the option to divert surplus
energy into your EV
6. Where to add your energy tariff details to ensure the cheapest charging session (and show
you charging costs)

Using the Indra App

Boost Mode

Charging Status

Schedule Details

Session Data

Navigation Buttons

Smart Mode

The Smart Pro will operate in Smart Mode by default, automatically calculating your personalised
charging schedule, every time you plug in. To do this the Smart Pro will use the information you
provide in the Indra App - for example your energy tariff and when you need your EV – to make sure
your EV is ready when you need it and at the lowest cost.

Indra Tip: don’t worry if your EV doesn’t start charging immediately when plugged in, Smart Mode is
waiting for the best time to start charging. You can check when the charging session is due to start
on the home page of the App.

Boost Mode

Boost Mode allows you to override Smart Mode to charge at full power, immediately. This might
not be the cheapest option on your tariff or use the most solar, but it will be the fastest!

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Indra Tip: you can switch Boost Mode on and off either in the App or on the front panel of the Smart
Pro itself.

Toggle Boost On/Off

Boost Status

Analytics
See a complete history of your charging – things like
how much you’ve spent charging, or how much energy
you’ve used throughout the month.

Indra Tip: Your EV may not always accept the full 32A
(7.2kW), despite the Smart Pro offering this to the
vehicle. You may notice times when this is the case in
the charging history.

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Charging Schedule

To set up your charging schedule, simply select the time you’d like your car to be charged by each
day. When the charger is in Smart Mode, it’ll make sure your car is ready to drive by these times.

Vehicle Details

To ensure scheduling is met, the associated battery capacity of your EV must be added.
From the App dashboard, click on “More” where you will find “Vehicle Details”. Within this page
select the appropriate vehicle manufacturer and then the specific model of your EV.

Indra Tip: Ensure the correct battery capacity is showing in the App, this is one of the most
important things Smart Mode will use to calculate your personal schedule.

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Solar Matching

Where solar PV (or other forms of local generation) has been installed, your Smart Pro can use
surplus solar output to charge your EV, increasing your self-consumption.
This can be set up within the Indra App by navigating to “More” and then “Microgeneration”.

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Support & Frequently Asked Questions

Although the Indra App has been designed to be intuitive and self-explanatory, should you have any
further questions. Then please check out our “FAQs” which cover a host of topics; you’ll find more
ways to get help in the “Contact us” page.

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Charging Cable Stowage

NOTE: APPROPRIATE CHARGING CABLE STOWAGE IS ESSENTIAL TO PREVENT

INADVERTANT TRIPS/ FALLS OR DAMAGE TO THE EV CONNECTOR

Tethered Variants (190105A101 & 190105A102)

o Disconnect the Smart Pro connector from your EV.
Seek manufacturer guidance on how to do so, as this is often EV specific
(Nissan Leaf disconnection is via the EV’s key fob for example)
o Coil the 5metre long charging cable around the circumference of the rear body of the Smart
Pro, several times, leaving a very short tail.
o Push the male charging connector into the blank holster recess of the Smart Pro unit, so that
it clips/ latches into position and is held.
o Ensure that no part of the coiled charging lead is trailing on or close to the ground.

Socketed Variant (190105A103)

o Disconnect the Smart Pro from your EV.
Seek manufacturer guidance on how to do so, as this is often EV specific
(Nissan Leaf disconnection is via the EV’s key fob for example)
o Remove your charging cable connector from the EV socket FIRST.
o Completely detach your charging cable from the Smart Pro unit by first pushing gently
inwards towards the rear of the charger unit (this removes any pressure from the locking pin,
allowing it to retract fully).
o Secondly, carefully pull downwards on your charging cable connector to remove it from the
Smart Pro device.
o Coil and stow this loose cable somewhere secure, and where it won’t create a trip hazard.

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Technical Specifications
General Specification

Model Name Smart Pro

Mode Mode 3: Type 2 socket, Type 1 or Type 2 tethered cable

Overall Dimensions 200mm x 130mm x 420mm

Weight 3.5kg (excluding cable)

Operating temperature -20℃ to 50℃

Charging Cable Length Up to 5m

Operating humidity 10% to 85%

Installation Indoor / Outdoor wall mounted

Communications Ethernet or Cellular Network (optional)

Communication Protocol Kaluza proprietary, TLS

User Interface ● Capacitive Touch Panel

● Customer Companion App

Certification ● CE certified

Electrical Specification

Max. output power 7.2kW (1P)

Input voltage 230V, AC ± 10% (1P)

Output current Variable up to 32A

Nominal frequency 50Hz

Degree of protection IP65 protection

Overvoltage category CAT III

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Troubleshooting
LED Signal Descriptions:

LED state Description

1 All LEDs off Unit is in a powered OFF state.

The unit has no power. Check the wiring and make sure that all connections are
correct. Ensure that all switches are in the correct state.

If the connections are correct and checked twice contact Customer support.

2 Primary LED White, lit in Steady State Smart mode.

The unit is connected to Indra. The unit will charge based on driver requirements and
smart schedules.

3 Primary LED Blue, lit in Steady State Boost mode.

The ‘Boost’ button has been pressed. The unit is now charging at full power.

4 Primary LED Orange, lit in Steady Solar Match Mode

State
The unit is using micro-generated, on-site electricity to charge the EV

5 Primary LED Red, lit in Steady State Fault mode – permanent.

The unit has encountered a major error.

Perform a hard restart on the unit by turning the rotary isolator switch on and off or
but flipping the RCD inside the house consumer unit.

If the steady red light persists, contact Customer Support.

6 Primary LED Purple, Flashing on Start- Booting.

up/ immediately after a Power Cycle
The unit is now powering up and running its start-up sequence, this will last for a
period of approximately 30 seconds.

7 Primary LED Blue, Flashing** Software update in progress.

The unit is now downloading a software update from the cloud. Ensure that the unit
is not disconnected from the internet during this period/ procedure.

8 Primary LED Purple, Flashing** The charger cannot communicate with Indra.
(continuing after Start-up sequence)
The repeating flashing pattern gives an indication of the fault:
1 flash, repeating - Connected to the internet but unable to connect to Indra. Contact
Customer Support.
2 flashes, repeating - There is a problem with the connection to your router. Check all
cables are plugged in, that the ethernet cable functions and that other devices in the
home are connected to the internet or try restarting the router.
3 or more flashes, repeating - There is likely a problem with the router. Check that
other devices in the home are connected to the internet and try restarting the router.

9 Primary LED Red, Flashing** The charger has a temporary fault.

Try resetting the charger by turning it off and on at the fuse box / rotary switch.

Contact Customer support if this does not resolve the problem.

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Servicing, Maintenance & Support
If you run into any problems with your Smart Pro, please don’t try to repair it yourself.
The Smart Pro MUST NOT be repaired by the customer. Repair of the charger is to be carried out
ONLY by the manufacturer or their approved installation partners.

In the case that any Smart Pro system safety component (defined as any breaker, fuse, limit cut out,
enclosure, grounding equipment) fails completely or partially; maintenance or replacement of the
charger may be required.

Disposal

In accordance with European Directive 2002/96/EC on Waste Electrical and Electronic

Equipment (“WEEE”) and its implementation in national law, used electrical devices such as
the Smart Pro must be collected separately and recycled in an environmentally responsible
manner.

All end of life Smart Pro devices must be returned to Indra Renewable Technologies Ltd for
appropriate recovery & recycling.

If this cannot be achieved, then the customer must take the end of life product to a designated
collection facility (DCF) as detailed by their local authority (LA). Such facilities include civic amenity
and waste collection sites.

Support and Contact Information

We’re sure you’ll enjoy charging with your Smart Pro, but if you do experience any issues or require
technical support, please get in touch with your installation retail partner in the first instance.

You will require your customer account number, which can be found within the ‘Contact Us’ section
of the Indra App, along with your charger serial number, the date of installation, and a brief
description of the issue

Open Source Declaration

This product contains Free/Open Source Software. For further information, please visit
https://storage.googleapis.com/etp_oss/index.html

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Contact INDRA
For more information, please contact us;

INDRA Renewable Technologies United Kingdom 01684 770 631

Unit 1, Sentinel House, www.indra.co.uk
Worldwide 00441684 770 631
Sparrowhawk Close, Malvern,
Worcestershire, WR14 1GL