Maneet Kaur

Certified SAFe5 Advance Scrum Master | ACSM |

Certified SAFe5 Scrum Master | CSM | RPA
[email protected] I +1 289 975 9634 I https://www.linkedin.com/in/maneet-kaur-61079b262/

SUMMARY
11 years of experience working in Agile, Waterfall & Hybrid SDLC with a proven track record of successfully delivering large
software products, while building self-organized and high-performing teams.
Adept in leading, coaching and driving teams and executives on Agile principles and values, and the adoption of agile methodologies
with Scrum, Kanban, XP and SAFe framework.
Fostered a culture of psychological safety, enabling team members to speak up and share their thoughts, ideas, and concerns without
fear of judgment or retaliation.
Developed and executed Agile roadmaps, established metrics, and tracked progress to ensure successful outcomes.
Demonstrated emotional intelligence, leveraging empathy and interpersonal skills to effectively communicate with team members,
stakeholders, and customers, resulting in better collaboration, increased trust, and improved delivery.
A servant leader, a change Agent and an Agile champion experienced in facilitating the transition from Waterfall / Hybrid to Agile
Methodology and always enjoyed working with stakeholders of different Lines of Businesses
Skilled in implementing agile best practices, fostering a collaborative work environment, and coaching team members to achieve
shared goals.
WORK EXPERIENCE
Senior Scrum Master 05/2017 – Present
 Project 1: CRM Implementation for Oaken Financial – Home Trusted
One of Canada's leading financial services institutions serving clients with a full suite of financial products including mortgages, credit
cards, investment accounts deposits & RRSP. An Integrated CRM solution was implemented.
 Project 2: Re-design and Re-development of Company Portal – My Client Space – IA Financial Group
This was implemented to help a business improve the accessibility and functionality of its client portal, as part of a broader digital
strategy.
 Project # 3: Billing Software - Rogers Canada
A glitch in Rogers Mobility's billing system left some customers who have unlimited texting packages with huge charges after they
were mistakenly charged for every outgoing message.
 Project 4: Service Ontario Contact Centre Optimization – Government of Ontario
The project was a large-scale initiative aimed at improving the overall efficiency and effectiveness of the contact center operations.
responsible for delivering a range of public services to the residents of Ontario.
Successfully carried out the following tasks and responsibilities:
 Empower the team to be self-organized and high-performing level by recognizing areas of strength and improvement and
employing appropriate coaching and development techniques.
 Conducted Sprint Planning Meetings with Product Owner, Development Team, SMEs, and Focus Groups to prepare the Sprint Backlog
by estimating the efforts required through story points.
 Worked closely with the Product owner, development team and vendors to manage and deliver the Core project
requirements. Worked closely with the DevOps team to ensure the CI CD pipeline is aligned.
 Facilitated Sprint retrospectives to note areas for improvement and action items for future sprints, and help teams search for better ways
for the scrum process to work for it.
 Working as the Scrum, Kanban and board administrator to ensure that cards are up to date, which helps in the regular analysis of
burndown charts and preparing reports.
 Facilitated the adoption of empirical and emergent product development across stakeholders by assisting them in understanding and
implementing Scrum.
 Worked as Scrum Master to facilitate increasing organization maturity and effectiveness in the application of Scrum across the
organization, removed team impediments that prevented team capability and cohesion.
 Scrum Master – Accenture 03/2014 - 03/2017

 Project 1: Automobile Mobile Application – MyAudi Connect

The MyAudi Connect iOS & Android App enables digital connection between driver and vehicle. It bundles all elements that use
online connectivity with the vehicle to provide real-time information. The App also doubles up as a Dashboard for the executives who
can avail of training via the knowledge management module. The core features included Live Location & trip planning, Tow &
Disturbance Alert, Booking and Managing car service.
 Project 2: Healthcare Web Portal and Mobile Application – Tata 1mg.com
1mg offers its consumers services such as diagnostics, medicine, preventative healthcare, prescriptions, and online Q&A on a single
platform. The aim of the project was to make medicines more accessible to consumers & create a value chain by linking patients to
partnering doctors via the Ask Doctor Button. This led to exponential growth with over 25 million orders & presence in 1000+
locations.
Successfully carried out following tasks and responsibilities:
 Propelled transition of organization from a linear IT SDLC to an Agile Scrum environment
 Focus on developing a more trusted and collaborative team environment where problems can be raised without fear of blame or being
judged with a complete focus on problem resolution.
 Coaching and mentoring the business side and the development of Agile best practices and the Scrum values (focus, commitment,
openness, respect, and courage)
 Worked with Scrum Team, as well as internal and external stakeholders, to influence and drive decision-making and support
organizational project or product teams.
 Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time thus increasing team's throughput.
 Maintained visual Scrum Board for visibility and tracking of project progress.
 Utilized scrum metrics to convey project status to internal and external stakeholders; Velocity chart, Capacity Utilization, Backlog
Health, Commitment Reliability, Estimation Variance, Defect leakage, Scope Change, Burn down & Burn up charts.
 Servant leader facilitated all Scrum Ceremonies like Sprint Planning, Daily Scrum, Sprint Review/Demo, Sprint

Business Analyst/ Scrum Master - Wipro 03/2010 - 02/2014

 Project 1: Mobile App based Loyalty Program for Small Retail Stores – Dimes
This app gives power to the powerless and helps them come together to stand up to the big chains. It helps to attract new clients and
retain loyal clients. Small stores have an advantage of providing a personalized experience and that’s what our app will help enhance
making these stores more attractive to everyday shoppers and to keep them coming back.
 Project 2: Data Integration STP Galileo web services
This web portal enabled various clients to seamlessly integrate the application with Galileo system using web services. Integration
with Galileo GDS system allowed to access information about seat, rates, availability, discounts and live reservation. It provided
cutting-edge Galileo travel reservation system for air bookings, hotel bookings, car bookings, holiday bookings and transfer bookings.
Successfully carried out the following tasks and responsibilities:
 Was involved in the entire PMLC from Pre-Project Work, where I created a Business Case to various other project management
documents based on the requirements to assist Project Manager and Sponsor.
 Assisted the Product Owner in refining the Product Backlog & work closely with the rest of the Product team to ensure a high-quality
product while adhering to Agile Scrum methodology and principles, delivering business value early.
 Elicited requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios,
event lists and business analysis etc. to create artifacts like business requirements documents (BRDs), Functional Requirement
Documents (FRDs), & SRSs according to the standard templates.
 Worked with IT and QA team on the development of test strategies and overall product quality and acceptance criteria, and further
elaboration through Test Cases, Test Plans and Test Strategies, and facilitated SIT and UAT, with stakeholders for acceptance.

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KEY SKILLS
 Modeling Tools MS Visio, MS Project, Balsamiq, UML

 Requirements Management Tools HP QC, JIRA, JQL, Kanban, Kendis

 Cloud Expertise AWS, GCP

 Leadership Skills Servant Leadership, Facilitation, Coaching,

Guiding, Impediment Remover, Time-
management, Negotiation, Influencer,
Stakeholder Management, Business Process
Improvement, Situational awareness, Critical
thinking, Stakeholder management, Lean
process, Presentation skills, Building
Relationship, Creative, Innovative

COMPETENCIES
 Cross-Functional Collaboration: Maintain a critical communication channel with the Project Delivery team, Vertical Leads,
& other 3rd party vendors to ensure the successful implementation of the project solution.
 Organizing Skills: Excellent time management, organization & planning skills to manage the deliverables in a timely manner.
 Build Relationships: Established & maintained positive working relationships with team members & stakeholders & formed
good partner relationships across cross functions to achieve the goals of the organization.
 Focus on Client Needs: Anticipated, understood, & responded to the needs of internal & external clients to meet or exceed
their expectations within the organizational parameters.
 Foster Teamwork: Work cooperatively & effectively with others to set goals, resolve problems, & make decisions that
enhance organizational effectiveness.
 Efficiency: Demonstrated ability to work in a dynamic / fast paced environment, establish priorities & meet tight deadlines
pressure & stress, still deliver high quality results, to meet expectations of multiple customers with strong negotiation skills.
 Communication: Strong verbal & non-verbal communication skills; using appropriate & effective communication techniques,
excellent presentation & business writing skills to technical & non-technical audiences of various levels.
 Adaptability: Proficient at adapting quickly to changing work environments with a strong desire to learn new technologies

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