HP Laserjet Pro MFP M428, M429-Service Costing Data: HP Confidentiality and Nondisclosure Agreements Apply 1
HP Laserjet Pro MFP M428, M429-Service Costing Data: HP Confidentiality and Nondisclosure Agreements Apply 1
HP Laserjet Pro MFP M428, M429-Service Costing Data: HP Confidentiality and Nondisclosure Agreements Apply 1
Introduction……………………………………………………………………………………………………………….2
Estimated/Maximum Usage…………………………………………………………………………………………….3
Product Life……………………………………………………………………………………………………………….3
Consumable Life…………………………………………………………………………………………………………3
Installation Expectations…………………………………………………………………………………………………4
Training….……………………………………………………………………………………………………………….4
Escalation Process………..……………………………………………………………………………………………..5
Service MTTR – Mean Time To Repair – This is the average time required to
replace an individual part in the product. Service parts average MTTR is 15
minutes.
The LaserJet Pro MFP M428, M429 Mean Intervention Between Failure (MIBF)
exceeds engine life.
ESTIMATED/MAXIMUM USAGE
Maximum Usage (Duty Cycle) - a term used broadly to communicate the
robustness of the device. It is the estimated maximum capability of the device.
The LaserJet Pro MFP M428, M429 maximum usage (duty cycle) is 80,000
images
PRODUCT LIFE
Print Engine Life – is the number of pages the device was designed to perform
at a given failure rate. The product will continue to work past this number of
pages; however, service may be required the longer it runs past the rated life.
Actual engine life is dependent on several factors such as usage, environmental
conditions, and proper preventative maintenance.
Component Life
Print Engine 100,000 images
Scanner/ADF 60,000 images
(ADF 50,000 images;
Scanner 10,000 images)
When the product has exceeded its rated life or has an extremely high usage,
potential part failures may occur. Additional age related issues such as
squeaking gears and paper jams may also occur.
CONSUMABLE LIFE
All consumables may be installed by the end user. The rated life for each of
these components is listed below.
* Declared yield value in accordance with ISO/IEC 19798. Actual yields vary considerably based on images printed
and other factors. For more information, visit www.hp.com/go/learnaboutsupplies.
MAINTENANCE SCHEDULE
There are no maintenance kits for the LaserJet Pro MFP M428, M429. The
engine and usage rating for this device is 100,000 pages. The parts life
Annual
Part Number Part Name Failure Rate
W2Q13-60003 FORMATTER PCA M428fdn 0.97%
W1A30-60001 FORMATTER PCA M428fdw 0.97%
FORMATTER PCA M428fdn
W1A32-60001 RUSSIA 0.97%
W1A34-60001 FORMATTER PCA M429fdn 0.97%
W1A33-60001 FORMATTER PCA M429fdw 0.97%
FORMATTER PCA M429fdn
W1A34-60002 CHINA ONLY 0.97%
FORMATTER PCA M429fdw
W1A35-60001 CHINA ONLY 0.97%
FORMATTER PCA M329dn
W1A23-60001 CHINA ONLY 0.97%
FORMATTER PCA M329dw
W1A24-60001 CHINA ONLY 0.97%
W1A28-60001 FORMATTER PCA M428dw 0.97%
FORMATTER PCA M428dw
W1A28-60002 RUSSIA 0.97%
W1A33-60003 FORMATTER PCA M429dw 0.97%
FORMATTER PCA M429dw
W1A33-60004 CHINA ONLY 0.97%
RM2-2554-000 FUSER ASS'Y (110v) 0.22%
RM2-2555-000 FUSER ASS'Y (220v) 0.22%
RM3-7409-000 DC CONTROLLER PCB ASS'Y 0.17%
Assy-Scanner/ADF-Pilderiver
W1A73-60113 plus_Duplex 1.85%
Assy-Scanner/ADF-Pilderiver
W1A73-60108 plus_Simplex 1.85%
G3Q65-60001 Fax PCA, crawdad (AP+AMS) 0.15%
G3Q66-60001 Fax PCA, crawdad (EU) 0.15%
G3Q67-60001 Fax PCA, crawdad (Brazil) 0.15%
G3Q68-60001 Chepstow fax card for BBU 0.15%
Please reference the Service Manual for the Service Parts list.
INSTALLATION EXPECTATIONS
This product is designed as customer installable, with one individual required to
lift the printer onto a table for all printer models. Additional installation
requirements may vary by region or country.
TRAINING
Service Authorization for the LaserJet Pro MFP M428, M429 Device is
available as web based training if you are already authorized on the LaserJet
Pro MFP M428, M429 Device. Training processes and availability vary by
region/country; see regional documentation for details.
ESCALATION PROCESS
Escalation processes vary by region/country; see regional documentation for
details.