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Calling Script Sample

The document outlines a script for assisting clients over the phone. It includes greetings, verification steps, placing clients on hold if needed, providing solutions like sending documents over email or allowing self-service downloads, checking for additional assistance, requesting feedback, and closing the call.

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s81814575
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42 views1 page

Calling Script Sample

The document outlines a script for assisting clients over the phone. It includes greetings, verification steps, placing clients on hold if needed, providing solutions like sending documents over email or allowing self-service downloads, checking for additional assistance, requesting feedback, and closing the call.

Uploaded by

s81814575
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Calling script sample

Greeting
Good Morning Sir/Client Surname , I am XYZ from Angel One how may I assist you.

Verification- If call from unregistered number(Ask for client Code)

Client: I want P&L statement for filing of my IT


You: certainly will assist you with the same.
We will send your P&L statement on your registered email id within 15 minutes.

Seeking permission to put on hold- If required. Checking back every 15 seconds


Can I put you on hold while I check your details.

Resolution
I have send your P&L statement on your registered email id and you will receive it
within 15 minutes

Self Help option


Alternatively you may also download the same using mobile application or website-
App navigation provided

Asking for further help


You: Is there anything else i may assist you with?
Client: no thank you

Asking for Feedback - CSAT


You: after this call you will receive message to rate our service please provide your
valuable feedback to improve our services

Thanking and Closure


Thank you for calling angel One ltd.Have a nice day.
Stay Healthy,Stay Safe.

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