Cisco 7600 Series Router Cisco IOS

System Message Guide

Cisco IOS Release 12.1 E

Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT
NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT
ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR
THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION
PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO
LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate
radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in
part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class
A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct
any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco
equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by
using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television
or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as
part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE
PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED
OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR
INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
CCSP, the Cisco Square Bridge logo, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing
the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA,
CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems
Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step,
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Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (0406R)

Cisco 7600 Series Router Cisco IOS System Message Guide

Copyright © 2001-2004 Cisco Systems, Inc. All rights reserved.
 C O N T E N T S

Preface xv
Audience xv
Organization xv
Related Documentation xvi
Conventions xvi
Obtaining Documentation xviii
Cisco.com xviii
Ordering Documentation xviii
Documentation Feedback xix
Obtaining Technical Assistance xix
Cisco Technical Support Website xix
Submitting a Service Request xx
Definitions of Service Request Severity xx
Obtaining Additional Publications and Information xxi

CHAPTER 1 System Message Overview 1-1

System Message Structure 1-1
System Message Example 1-6
Using the Error Message Decoder to Search for System Messages 1-7
Searching for System Messages in Online Documentation 1-7
Error Message Traceback Reports 1-8

CHAPTER 2 Message and Recovery Procedures 2-1

ACL_ASIC Messages 2-2

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Contents

ACL_ASIC-4 2-2
ACLMERGE Messages 2-3
ACLMERGE-3 2-3
C6KENV Messages 2-4
C6KENV-0 2-4
C6KENV-1 2-5
C6KENV-2 2-5
C6KENV-4 2-8
C6KERRDETECT 2-14
C6KERRDETECT-2 2-14
C6KERRDETECT-4 2-22
C6KERRDETECT-6 2-24
C6K_PLATFORM Messages 2-24
C6K_PLATFORM-0 2-24
C6K_PLATFORM-4 2-25
C6K_PLATFORM-5 2-27
C6K_POWER Messages 2-28
C6K_POWER-1 2-28
C6K_POWER-3 2-28
C6K_POWER-4 2-29
C6KPWR Messages 2-29
C6KPWR-2 2-29
C6KPWR-3 2-30
C6KPWR-4 2-31
C6KPWR-SP-4 2-36
C6MSFC Messages 2-37
C6MSFC-3 2-37
C6MSFC-4 2-39
C6SUP_SP Messages 2-40

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C6SUP_SP-2 2-40
C6SUP_SP-3 2-41
C6SUP_SP-4 2-43
CNS Messages 2-45
CNS-3 2-45
CNS-5 2-46
CONST_DIAG Messages 2-47
CONST_DIAG-3 2-47
CPU_MONITOR Messages 2-48
CPU_MONITOR-2 2-48
CPU_MONITOR-3 2-48
CPU_MONITOR-6 2-49
CWAN_ATM Messages 2-49
CWAN_ATM-3 2-49
CWAN_CHOC_DS0 Messages 2-52
CWAN_CHOC_DS0-3 2-52
CWAN_CHOC_DS0-4 2-57
CWAN_CHOC_DS0-5 2-59
CWAN_CHOC_DSX Messages 2-59
CWAN_CHOC_DSX-3 2-60
CWAN_CHOC_DSX-5 2-64
CWAN_CT3 Messages 2-65
CWAN_CT3-3 2-65
CWAN_POS Messages 2-69
CWAN_POS-4 2-69
CWAN_RP Messages 2-69
CWAN_RP-1 2-69
CWAN_RP-3 2-70
CWAN_RP-4 2-83

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CWAN_RP-6 2-86
CWAN_RP-7 2-88
CWPA Messages 2-88
CWPA-3 2-88
CWTLC Messages 2-89
CWTLC-0 2-89
CWTLC-2 2-90
CWTLC-3 2-93
CWTLC-4 2-102
CWTLC-5 2-105
DBUS Messages 2-106
DBUS-3 2-107
DIAG Messages 2-107
DIAG-3 2-107
DIAG-6 2-120
DOT1X Messages 2-122
DOT1X-4 2-122
DOT1X-5 2-124
DOT1X_MOD 2-130
DOT1X_MOD-3 2-130
DOT1XREGISTORS 2-130
DOT1XREGISTORS-3 2-131
DTP Messages 2-132
DTP-1 2-132
DTP-4 2-132
DTP-5 2-133
EARL Messages 2-134
EARL-0 2-134
EARL-2 2-135

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EARL-3 2-136
EARL-4 2-137
EARL-5 2-138
EARL_BUS_INTERFACE_ASIC 2-139
EARL_BUS_INTERFACE_ASIC-4 2-139
EARL_L2_ASIC 2-139
EARL_L2_ASIC-0 2-139
EARL_L2_ASIC-2 2-140
EARL_L2_ASIC-4 2-141
EARL_L3_ASIC Messages 2-141
EARL_L3_ASIC-3 2-142
EARL_L3_ASIC-4 2-142
EC Messages 2-144
EC-4 2-144
EC-5 2-145
EC-6 2-146
EHSA Messages 2-150
EHSA-3 2-150
ENVM Messages 2-152
ENVM-0 2-152
ENVM-2 2-153
ENVM-3 2-153
ENVM-4 2-154
ENVM-6 2-154
EOBC Messages 2-154
EOBC-0 2-155
EOBC-2 2-155
EOBC-3 2-156
FABRIC-SP Messages 2-157

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FABRIC-SP-4 2-157
FM Messages 2-159
FM-2 2-159
FM-4 2-165
GBIC Messages 2-169
GBIC-4 2-169
GBIC-6 2-171
GBIC_SECURITY Messages 2-172
GBIC_SECURITY-4 2-172
GBIC_SECURITY_CRYPT Messages 2-173
GBIC_SECURITY_CRYPT-4 2-173
GBIC_SECURITY_UNIQUE Messages 2-174
GBIC_SECURITY_UNIQUE-3 2-174
GBIC_SECURITY_UNIQUE-4 2-175
ICC Messages 2-175
ICC-5 2-175
IDBMAN Messages 2-175
IDBMAN-3 2-176
IDBMAN-4 2-180
IDBMAN-6 2-181
IPC Messages 2-182
IPC-5 2-182
IPNAT Messages 2-183
IPNAT-4 2-184
IP_VRF Messages 2-184
IP_VRF-4 2-184
L2_APPL Messages 2-185
L2_APPL-0 2-185
L2_APPL-4 2-186

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L3_ASIC Messages 2-186

L3_ASIC-1 2-187
L3_MGR Messages 2-187
L3_MGR-3 2-187
L3_MGR-4 2-191
LYRA Messages 2-191
LYRA-0 2-192
LYRA-1 2-192
LYRA-2 2-193
LYRA-4 2-195
MCAST Messages 2-196
MCAST-4 2-196
MCAST-6 2-197
MISTRAL Messages 2-198
MISTRAL-3 2-199
MISTRAL-6 2-205
MLS_STAT Messages 2-206
MLS_STAT-4 2-206
MLSCEF Messages 2-208
MLSCEF-2 2-208
MLSCEF-7 2-208
MLSM Messages 2-210
MLSM-6 2-210
MLSM-7 2-213
MROUTE Messages 2-213
MROUTE-4 2-214
MSFC2 Messages 2-214
MSFC2-3 2-214
NAM Messages 2-217

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NAM-3 2-217
NBAR Messages 2-217
NBAR-1 2-218
OIR Messages 2-219
OIR-3 2-219
OIR-6 2-220
ONLINE Messages 2-222
ONLINE-6 2-222
PF Messages 2-223
PF-4 2-223
PFREDUN Messages 2-224
PFREDUN-1 2-224
PFREDUN-3 2-224
PFREDUN-4 2-225
PFREDUN-7 2-225
PM Messages 2-226
PM-2 2-226
PM-3 2-227
PM-4 2-227
PM_SCP Messages 2-233
PM_SCP-1 2-233
PM_SCP-2 2-234
PM_SCP-3 2-234
PM_SCP-4 2-236
PM_SCP-6 2-236
POLARIS Messages 2-237
POLARIS-4 2-237
PORT_ASIC Messages 2-237
PORT_ASIC-4 2-237

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QM Messages 2-238
QM-2 2-238
QM-3 2-239
QM-4 2-239
QM-6 2-241
RPC Messages 2-241
RPC-2 2-241
RPC-3 2-244
RPC-4 2-244
RUNCFGSYNC Messages 2-245
RUNCFGSYNC-6 2-246
SBETH Messages 2-246
SBETH-1 2-246
SBETH-2 2-249
SBETH-3 2-250
SCP Messages 2-251
SCP-2 2-251
SCP-4 2-253
SPAN Messages 2-254
SPAN-3 2-254
SPANTREE Messages 2-255
SPANTREE-2 2-255
SPANTREE-3 2-262
SPANTREE-6 2-262
SPANTREE-7 2-263
SPANTREE-FAST Messages 2-264
SPANTREE-FAST-7 2-264
SPANTREE-SP Messages 2-264
SPANTREE-SP-5 2-264

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SREC Messages 2-265

SREC-4 2-265
STORM_CONTROL 2-266
STORM_CONTROL-2 2-266
SW-VLAN Messages 2-266
SW-VLAN-3 2-267
SW-VLAN-4 2-268
SW-VLAN-6 2-273
SYSTEM_CONTROLLER Messages 2-274
SYSTEM_CONTROLLER-3 2-275
SYSTEM_CONTROLLER-6 2-281
UFAST_MCAST_SW Messages 2-282
UFAST_MCAST_SW-3 2-282
UFAST_MCAST_SW-4 2-283
UNICAST_FLOOD Messages 2-283
UNICAST_FLOOD-4 2-283
UNICAST_FLOOD-5 2-284
VELA Messages 2-284
VELA-4 2-284
VSEC Messages 2-285
VSEC-6 2-285

INDEX

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 Preface

This preface describes who should read the Cisco 7600 Series Router System
Message Guide, how it is organized, and its document conventions.

Audience
This publication is designed for the installer and user with a working knowledge
of the Cisco 7600 Series Router software. Users of this publication might also
include network administrators and other people responsible for setting up and
maintaining these routers.

Organization
The major sections of this publication are organized as follows:

Chapter Title Description

Chapter 1 System Message Describes how to read a system message or error message.
Overview
Chapter 2 Message and Recovery Contains the message descriptions and recovery procedures.
Procedures

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 Preface
Related Documentation

Related Documentation
The following publications are available for the Cisco 7600 Series Routers:
• Cisco 7600 Series Router Installation Guide
• Cisco 7600 Series Module Installation Guide
• Cisco 7600 Series Router Command Reference
• Cisco 7600 Series Router Software Configuration Guide
• Release Notes for the Catalyst 6500 Series Switches and Cisco 7600 Series
Router for Cisco IOS Release
• Cisco IOS Configuration Guides and Command References—Use these
publications to help you configure the Cisco IOS software that runs on the
MSFC and on the MSM and ATM modules.
• For information about MIBs, refer to:
http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml

Conventions
Screen examples use the following conventions:

Convention Description
boldface font Commands and keywords are in boldface.
italic font Arguments for which you supply values are in italics.
[ ] Elements in square brackets are optional.
{x|y|z} Alternative keywords are grouped in braces and separated
by vertical bars.
[x|y|z] Optional alternative keywords are grouped in brackets
and separated by vertical bars.
string A nonquoted set of characters. Do not use quotation
marks around the string or the string will include the
quotation marks.

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Conventions

Convention Description
screen font Terminal sessions and information the system displays
are in screen font.
boldface screen Information you must enter is in boldface screen font.
font
italic screen font Arguments for which you supply values are in italic
screen font.
This pointer highlights an important line of text in an
example.
^ The symbol ^ represents the key labeled Control—for
example, the key combination ^D in a screen display
means hold down the Control key while you press the D
key.
< > Nonprinting characters, such as passwords, are in angle
brackets.

Notes use the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to
material not covered in the publication.

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 Preface
Obtaining Documentation

Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.

Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
• Registered Cisco.com users (Cisco direct customers) can order Cisco product
documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/index.shtml
• Nonregistered Cisco.com users can order documentation through a local
account representative by calling Cisco Systems Corporate Headquarters
(California, USA) at 408 526-7208 or, elsewhere in North America, by
calling 800 553-NETS (6387).

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Documentation Feedback

Documentation Feedback
You can send comments about technical documentation to [email protected].
You can submit comments by using the response card (if present) behind the front
cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco
service contracts, Cisco Technical Support provides 24-hour-a-day,
award-winning technical assistance. The Cisco Technical Support Website on
Cisco.com features extensive online support resources. In addition, Cisco
Technical Assistance Center (TAC) engineers provide telephone support. If you
do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and
technologies. The website is available 24 hours a day, 365 days a year at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com
user ID and password. If you have a valid service contract but do not have a user
ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do

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Obtaining Technical Assistance

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you
describe your situation, the TAC Service Request Tool automatically provides
recommended solutions. If your issue is not resolved using the recommended
resources, your service request will be assigned to a Cisco TAC engineer. The
TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the
Cisco TAC by telephone. (S1 or S2 service requests are those in which your
production network is down or severely degraded.) Cisco TAC engineers are
assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has
established severity definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your
business operations. You and Cisco will commit all necessary resources around
the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or
significant aspects of your business operation are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit full-time
resources during normal business hours to resolve the situation.

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Obtaining Additional Publications and Information

Severity 3 (S3)—Operational performance of your network is impaired, but most

business operations remain functional. You and Cisco will commit resources
during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your
business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
• Cisco Marketplace provides a variety of Cisco books, reference guides, and
logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
• The Cisco Product Catalog describes the networking products offered by
Cisco Systems, as well as ordering and customer support services. Access the
Cisco Product Catalog at this URL:
http://cisco.com/univercd/cc/td/doc/pcat/
• Cisco Press publishes a wide range of general networking, training and
certification titles. Both new and experienced users will benefit from these
publications. For current Cisco Press titles and other information, go to Cisco
Press at this URL:
http://www.ciscopress.com
• Packet magazine is the Cisco Systems technical user magazine for
maximizing Internet and networking investments. Each quarter, Packet
delivers coverage of the latest industry trends, technology breakthroughs, and
Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies,
certification and training information, and links to scores of in-depth online
resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
• iQ Magazine is the quarterly publication from Cisco Systems designed to
help growing companies learn how they can use technology to increase
revenue, streamline their business, and expand services. The publication

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 Preface
Obtaining Additional Publications and Information

identifies the challenges facing these companies and the technologies to help
solve them, using real-world case studies and business strategies to help
readers make sound technology investment decisions. You can access iQ
Magazine at this URL:
http://www.cisco.com/go/iqmagazine
• Internet Protocol Journal is a quarterly journal published by Cisco Systems
for engineering professionals involved in designing, developing, and
operating public and private internets and intranets. You can access the
Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
• World-class networking training is available from Cisco. You can view
current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html

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 C H A P T E R 1
System Message Overview

This publication lists and describes the Cisco IOS system error messages for the
Cisco 7600 series Routers. The system software sends these error messages to the
console (and, optionally, to a logging server on another system) during operation.
Not all system error messages indicate problems with your system. Some
messages are purely informational, while others may help diagnose problems with
communications lines, internal hardware, or the system software.
This publication also includes error messages that appear when the system fails.
This chapter contains the following sections:
• System Message Structure, page 1-1
• System Message Example, page 1-6
• Searching for System Messages in Online Documentation, page 1-7
• Error Message Traceback Reports, page 1-8

System Message Structure

System error messages are structured as follows:
FACILITY-SEVERITY-MNEMONIC: Message-text
• FACILITY code
The facility code consists of two or more uppercase letters that indicate the
facility to which the message refers. A facility can be a hardware device, a
protocol, or a module of the system software. Table 1-1 lists the system
facility codes.

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 Chapter 1 System Message Overview
System Message Structure

Table 1-1 Facility Codes

Code Facility
ACL_ASIC Access Control List ASIC
ACLMERGE Access Control List Merge
C6KENV Environmental
C6KERRDETECT Error Detection
C6K_PLATFORM General Platform
C6K_POWER Power
C6KPWR Power
C6MSFC Multilayer Switching Feature Card
C6SUP_SP Switch Processor
CNS Cisco Networking Services
CONST_DIAG Online Diagnostics
CPU_MONITOR CPU Monitor
CWAN_ATM WAN ATM Port
CWAN_CHOC_DS0 OSR Channelized OC12/OC3 RP Driver
CWAN_CHOC_DSX WAN CHOC DSX LC Common Messages
CWAN_CT3 OSR CT3 RP Driver
CWAN_POS POS OSM RP Driver
CWAN_RP WAN Route Processor Module
CWPA WAN Port Adapter Module
CWTLC WAN Optical Services Module
DBUS Data Bus
DIAG Online Diagnostics
DOT1X IEEE 802.1x
DOT1X_MOD IEEE 802.1x Module
DOT1XREGISTORS IEEE 802.1x Registers
DTP Dynamic Trunk Protocol

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System Message Structure

Table 1-1 Facility Codes (continued)

Code Facility
EARL Enhanced Address Recognition Logic
EARL_BUS_INTERFACE_ EARL Switching Bus Interface ASIC
ASIC
EARL_L2_ASIC EARL Layer 2 ASIC
EARL_L3_ASIC EARL Layer 3 ASIC
EC EtherChannel
EHSA Enhanced High System Availability
ENVM Environmental Monitor
EOBC Ethernet Out-of-Band Channel
FABRIC-SP Switching Mode
FM Feature Manager
GBIC Gigabit Interface Converter
GBIC_SECURITY Gigabit Interface Converter Security
GBIC_SECURITY_ Gigabit Interface Converter Cryptographic
CRYPT Security
GBIC_SECURITY_ Gigabit Interface Converter Unique Security
UNIQUE
ICC InterCard Communication
IDBMAN Interface Descriptor Block Manager
IPC InterProcessor Communication
IPNAT IP Network Address Translation
IP_VRF IP VPN Routing/Forwarding Instance Common
Errors
L2_APPL Layer 2 Application
L3_ASIC Layer 3 ASIC
L3_MGR Layer 3 Manager System Log
LYRA Layer 2 Forwarding Engine
MCAST Layer 2 Multicast Log

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 Chapter 1 System Message Overview
System Message Structure

Table 1-1 Facility Codes (continued)

Code Facility
MISTRAL Mistral ASIC
MLS_STAT EARL Multilayer Switching Statistics Log
MLSCEF Multilayer Switching Cisco Express Forwarding
MLSM Multilayer Switching Multicast
MROUTE Multicast Route
MSFC2 Multilayer Switch Feature Card 2
NAM Network Analysis Module
NBAR Network Based Application Recognition
OIR Online Insertion and Removal
ONLINE Switch-module Configuration Protocol
Download Processor
PF Protocol Filtering
PFREDUN Policy Feature Card Redundancy
PM Port Manager
PM_SCP Port Manager Switch-Module Configuration
Protocol
POLARIS Layer 3 CEF Engine
PORT_ASIC Port ASIC
QM QoS Management
RPC Remote Procedure Call
RUNCFGSYNC Auto-Running Configuration Synchronization
SBETH MAC Controller
SCP Switch-Module Configuration Protocol
SPAN Switched Port Analyzer
SPANTREE Spanning Tree
SPANTREE-FAST Spanning Tree Fast Convergence Extensions
SPANTREE-SP Spanning Tree Extended System ID

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System Message Structure

Table 1-1 Facility Codes (continued)

Code Facility
SREC Statistics Record
STORM_CONTROL Storm Control
SW_VLAN VLAN Manager
SYSTEM_CONTROLLER System Controller
UFAST_MCAST_SW UplinkFast Multicasting
UNICAST_FLOOD Unicast Flooding
VELA Catalyst 6500/Cisco 7600 Bus Interface
VSEC VACL Logging

• SEVERITY level
The severity level is a single-digit code from 0 to 7 that reflects the severity
of the condition. The lower the number, the more serious the situation.
Table 1-2 lists the message severity levels.

Table 1-2 Message Severity Levels

Severity Level Description

0 – emergency System is unusable
1 – alert Immediate action required
2 – critical Critical condition
3 – error Error condition
4 – warning Warning condition
5 – notification Normal but significant condition
6 – informational Informational message only
7 – debugging Message that appears during debugging only

• MNEMONIC code
The MNEMONIC code uniquely identifies the error message.
• Message-text

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 Chapter 1 System Message Overview
System Message Example

Message-text is a text string that describes the condition. The text string
sometimes contains detailed information about the event, including terminal
port numbers, network addresses, or addresses that correspond to locations in
the system memory address space. Because variable fields change from
message to message, they are represented here by short strings enclosed in
square brackets ([ ]). A decimal number, for example, is represented as [dec].
Table 1-3 lists the variable fields in messages.

Table 1-3 Representation of Variable Fields in Messages

Representation Type of Information

[chars] or [char] Character string
[dec] Decimal
[hex] Hexadecimal integer
[int] Integer
[num] Number

System Message Example

The following is an example of a system error message:
LINK-2-BADVCALL: Interface [chars], undefined entry point
• LINK is the facility code.
• 2 is the severity level.
• BADVCALL is the mnemonic code.
• “Interface [chars], undefined entry point” is the message text.
Some messages also indicate where the system condition occurred. These
messages are structured as follows:
FACILITY-SOURCE-SEVERITY-MNEMONIC: Message-text
SOURCE indicates the location of the condition. Examples of SOURCE are SP,
which indicates that the condition occurred in the switch processor, or DFC5,
which indicates that the condition occurred in the Distributed Forwarding Card on
the module in slot 5.

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Using the Error Message Decoder to Search for System Messages

Using the Error Message Decoder to Search for

System Messages
The Error Message Decoder (EMD) is a tool that will help you to research and
resolve error messages for Cisco software. EMD helps you to understand the
meaning of the error messages that display on the console of Cisco routers,
switches, and firewalls.
To use the EMD, copy the message that appears on the console or in the system
log, paste it into the window, and press the Submit button. You will automatically
receive an Explanation, Recommended Action, and, if available, any related
documentation for that message.
The EMD is located here:
http://www.cisco.com/cgi-bin/Support/Errordecoder/index.cgi?locale=en

Searching for System Messages in Online

Documentation
To search for messages in online documentation, use the search function of your
browser by copying and pasting the message that appears on the console or in the
system log.
Some messages that appear on the console or in the system log indicate where the
system condition occurred. These messages are structured as follows:
FACILITY-SOURCE-SEVERITY-MNEMONIC: Message-text
SOURCE indicates the location of the condition. Examples of SOURCE are SP,
which indicates that the condition occurred in the switch processor, or DFC5,
which indicates that the condition occurred in the Distributed Forwarding Card on
the module in slot 5.
If you search for the explanation and recommended action of a message that
contains a SOURCE, remove the SOURCE from the text first, and then search for
the message in the documentation.
For example, instead of searching the documentation for the message
C6KPWR-SP-4-DISABLED, remove the SOURCE identifier and search for the
message C6KPWR-4-DISABLED.

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 Chapter 1 System Message Overview
Error Message Traceback Reports

Error Message Traceback Reports

Some messages describe internal errors and contain traceback information. This
information is very important and should be included when you report a problem
to your technical support representative.
The following sample message includes traceback information:
-Process = "Exec", level = 0, pid = 17
-Traceback = 1A82 1AB4 6378 A072 1054 1860

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 C H A P T E R 2
Message and Recovery Procedures

This chapter lists the switch system messages by facility. Within each facility, the
messages are listed by severity levels 0 to 7. The highest severity level is 0, and
the lowest severity level is 7. Each message is followed by an explanation and a
recommended action.

Note The messages listed in this chapter do not include the date/time stamp
designation; the date/time stamp designation is displayed only if the software is
configured for system log messaging.

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 Chapter 2 Message and Recovery Procedures
ACL_ASIC Messages

ACL_ASIC Messages
This section contains the access control list ASIC (ACL_ASIC) messages.

ACL_ASIC-4

Error Message ACL_ASIC-4-INTR_THROTTLE: Throttling "[chars]" Intr.

Exceeded permitted [int]/[dec] intrs/msec

Explanation This message indicates an excessive number of interrupts. The

system performs throttling to keep the switch processor safe.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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ACLMERGE Messages

ACLMERGE Messages
This section contains the access control list merge (ACLMERGE) messages.

ACLMERGE-3

Error Message ACLMERGE-3-CUDDERROR: A CUDD Library error was

detected in [chars]

Explanation This message indicates that the CUDD Library detected an error,
and that the ACL-merge for this invocation has failed and could result in more
traffic being switched by the software. The interface where the merge failed
may experience lower performance. [chars] is a function.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message ACLMERGE-3-CUDDWARN: A CUDD Library warning message

for interest in this even in [chars]

Explanation This message represents a debug message. [chars] is a function.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved

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C6KENV Messages

software issues using the Bug Toolkit at

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

C6KENV Messages
This section contains the environmental (C6KENV) messages.

C6KENV-0

Error Message C6KENV-0-CLOCKMAJFAILED: too many clocks failed to

continue system operation

Explanation This message indicates that no clocks are operational. At least one
clock must be operational so packets can be forwarded.

Recommended Action Replace the clocks, backplane, or chassis.

Error Message C6KENV-0-VTTMAJFAILED: Too many VTT failures to

continue system operation

Explanation This message indicates that the backplane data bus cannot operate
without proper termination provided by the voltage termination modules
(VTT).

Recommended Action Replace the failed VTT modules.

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C6KENV Messages

C6KENV-1

Error Message C6KENV-1-SHUTDOWN-DISABLED: need to shutdown [chars]

now but shutdown action is disabled!

Explanation This message indicates that the user disabled the shutdown action
so the system could not shut down the indicated component. [chars] is the
component.

Recommended Action Manually shut down or remove the indicated component

immediately.

C6KENV-2

Error Message C6KENV-2-CLOCKMAJRECOVERED: enough clocks

operational to continue system operation

Explanation This message indicates that the system can continue operating
using the recovered clocks.

Recommended Action No action is required.

Error Message C6KENV-2-CLOCK_SWITCHOVER: changing system switching

clock.

Explanation This message indicates that the system switching clock will be
changed to use the other clock. Changing system switching clocks always
results in the resetting of the system.

Recommended Action Replace the failed clock as soon as possible.

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C6KENV Messages

Error Message C6KENV-2-MAJORTEMPALARM: [chars] has exceeded

allowed operating temperature range

Explanation This message indicates that the indicated component will power
off. For shared components, the system will power off. [chars] is the system
component and slot.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KENV-2-RESET_SCHEDULED: system reset scheduled in

[dec] seconds

Explanation This message indicates that a major alarm condition has occurred
and will be corrected by resetting the system. The reset causes the system to
reload and run with another component. [dec] is the number of seconds.

Recommended Action Replace the component as soon as possible.

Error Message C6KENV-2-SHUTDOWN: shutdown [chars] is now because of

[chars]

Explanation This message indicates that the indicated component is being shut
down. The first [chars] is the component, and the second [chars] is the reason
for shutdown.

Recommended Action Replace the component as soon as possible.

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C6KENV Messages

Error Message C6KENV-2-SHUTDOWN-CANCELLED: shutdown for [chars]

cancelled

Explanation This message indicates that the situation that caused the shutdown
to be scheduled was corrected and the shutdown was canceled. [chars] is the
component.

Recommended Action No action is required.

Error Message C6KENV-2-SHUTDOWN_NOT_SCHEDULED: Major sensor alarm

for [chars] is ignored, [chars] will not be shutdown.

Explanation This message indicates that the system has detected that the
module specified in the error message should be shut down because it has
exceeded major sensor thresholds. However, this command has been
overridden, and the specified module will not be shut down. The command
used to override shutdown is no environment-monitor shutdown.

Recommended Action Remove the configuration that bypasses the module

shutdown due to exceeded sensor thresholds, and then shut down the module.

Error Message C6KENV-2-SHUTDOWN-SCHEDULED: shutdown for [chars]

scheduled in [dec] seconds

Explanation This message indicates that a major alarm condition will be

corrected by shutting down the affected component. [chars] is the component,
and [dec] is the amount of time in seconds before shutdown.

Recommended Action Replace the component as soon as possible.

Error Message C6KENV-2-VTTMAJRECOVERED: enough VTTs operational to

continue system operation

Explanation This message indicates that the failed voltage termination (VTT)
modules began operating again.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these

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C6KENV Messages

tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

C6KENV-4

Error Message C6KENV-4-ALARMCLR: [chars] alarm cleared

Explanation This message indicates that the specified alarm condition has
been cleared. Shutdown has been cancelled.

Recommended Action No action is required.

Error Message C6KENV-4-CLOCKFAILED: clock [dec] failed

Explanation This message indicates that the indicated clock failed. The system
will continue to operate using the redundant clock. [dec] is the clock
number 1 or 2.

Recommended Action Replace the failed clock.

Error Message C6KENV-4-CLOCKOK: clock [dec] operational

Explanation This message indicates that a previously failed clock has declared
itself operational. [dec] is the clock number 1 or 2.

Recommended Action No action is required.

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C6KENV Messages

Error Message C6KENV-4-FANCOUNTFAILED: Required number of fan

trays is not present

Explanation This message indicates that the system is missing the required
number of fan trays to operate properly. Although this is a minor alarm,
system components could overheat and be shut down.

Recommended Action Insert the required number of fan trays as soon as

possible.

Error Message C6KENV-4-FANCOUNTOK: Required number of fan trays is

present

Explanation This message indicates that the required number of fan trays has
been restored.

Recommended Action No action is required.

Error Message C6KENV-4-FANHIOUTPUT: Version [dec] high-output

fan-tray is in effect

Explanation The system has detected that the fan tray is a high-output
(version 2) fan tray. The system has updated the cooling capacity for the fan
tray.

Recommended Action No action is required.

Error Message C6KENV-4-FANLOOUTPUT: Version [dec] low-output

fan-tray is in effect

Explanation The system has detected that the fan tray is a low-output
(version 1) fan tray. The system has updated the cooling capacity for the fan
tray.

Recommended Action No action is required.

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C6KENV Messages

Error Message C6KENV-4-FANPSINCOMPAT: Fan tray and power supply

[dec] are incompatible

Explanation This message indicates that a power supply upgrade is required

to sufficiently operate this fan tray. Although this is a minor alarm,
overcurrent protection on the power supply could start without further
warning.

Recommended Action Replace the power supply as soon as possible.

Error Message C6KENV-4-FANTRAYFAILED: fan tray failed

Explanation This message indicates that one or more fans in the system fan tray
have failed. Although this is a minor alarm, system components could overheat
and be shut down.

Recommended Action Replace the system tray.

Error Message C6KENV-4-FANTRAYOK: fan tray OK

Explanation This message indicates that all fans in the fan tray are operating.

Recommended Action No action is required.

Error Message C6KENV-4-FANVERCHK: Power-supply [dec] inserted is

only compatible with Version [dec] fan-tray. Please make sure
fan is low-output fan-tray

Explanation The system has detected that the fan tray is a low-output
(version 1) fan tray. If this condition is correct, no action is required. If the
fan tray is actually a high-output (version 2) fan tray, the specified power
supply is not able to support the high-output fan tray.

Recommended Action If the fan tray is a high-output (version 2) fan tray, enter
the hw-module fan-tray version 2 command to update the system with the
upgrade information. Replace the 1000 Watt or 1300 Watt power supply, as
this type of power supply is not compatible in this chassis with the version 2
fan-tray.

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C6KENV Messages

Error Message C6KENV-4-MAJORTEMPALARMRECOVER: [chars] has returned

to allowed operating temperature range

Explanation This message indicates that the component has returned to the
allowed temperature range, so the scheduled shutdown is canceled and the
system will continue operating. [chars] is the system component and slot.

Recommended Action No action is required.

Error Message C6KENV-4-MINORTEMPALARM: [chars] has exceeded normal

operating temperature range

Explanation This message may indicate a trend for the component and for
other components in the system. [chars] is the system component and slot.

Recommended Action Inspect the indicated component closely to determine

why it is operating out of the normal operating temperature range and whether
it will eventually exceed the allowed operating temperature range.

Error Message C6KENV-4-MINORTEMPALARMRECOVER: [chars] has returned

to normal operating temperature range

Explanation This message indicates that the operating temperature range is

normal. [chars] is the system component and slot.

Recommended Action No action is required.

Error Message C6KENV-4-MINORTEMPOKALARM: [chars] all temperature

sensor have failed. If the module temperature sensor does not
recover by itself, please power cycle the module when it is
feasible

Explanation This message indicates that all temperature sensors have failed
on the module.

Recommended Action If the temperature sensors do not recover, power cycle

the module when possible.

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C6KENV Messages

Error Message C6KENV-4-MINORTEMPOKALARMRECOVER: [chars]. It has

returned to normal operating status.

Explanation This message indicates that the module temperature sensor has
returned to normal operating status.

Recommended Action No action is required.

Error Message C6KENV-4-MINORTEMPSUPOKALARM: All temperature

sensors of Supervisor in slot [dec] have failed. If the
temperature sensor does not recover by itself, please power cycle
the chassis when it is feasible

Explanation This message indicates that all temperature sensors have failed
on the supervisor engine.

Recommended Action If the temperature sensors does not recover, power cycle
the supervisor engine when possible.

Error Message C6KENV-4-MINORTEMPSUPOKALARMRECOVER: Supervisor in

slot [dec] has returned to normal operating status.

Explanation This message indicates that the supervisor engine temperature

sensor has return to normal operating status.

Recommended Action No action is required.

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C6KENV Messages

Error Message C6KENV-4-MINORVTTOKALARM: All the backplane vtt

temperature sensor have failed. If the backplane vtt temperature
sensor does not recover by itself, please power cycle the chasis
when it is feasible

Explanation This message indicates that all backplane VTT temperature

sensors have failed.

Explanation If the backplane VTT temperature sensors do not recover, power

cycle the chassis when possible.

Error Message C6KENV-4-MINORVTTOKALARMRECOVER: Backplane VTT has

returned to normal operating status.

Explanation This message indicates that the backplane VTT has returned to
normal operating status.

Recommended Action No action is required.

Error Message C6KENV-4-PSFANFAIL: the fan in power supply [dec] has

failed

Explanation This message indicates that the fan in the power supply [dec] has
failed and that the power supply could overheat and shut down. [dec] is the
number of the power supply 1 or 2.

Recommended Action Replace the power supply.

Error Message C6KENV-4-PSFANOK: the fan in power supply [dec] is OK

Explanation This message indicates that the fan in the power supply [dec] is
operating. [dec] is the number of the power supply 1 or 2.

Recommended Action No action is required.

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C6KERRDETECT

Error Message C6KENV-4-VTTFAILED: VTT [dec] failed

Explanation This message indicates that the indicated VTT module failed.
[dec] is the VTT number 1, 2, or 3.

Recommended Action Replace the indicated VTT module and/or the chassis as
soon as possible.

Error Message C6KENV-4-VTTOK: VTT [dec] operational

Explanation This message indicates that the indicated VTT module is

operational. [dec] is the VTT number 1, 2, or 3.

Recommended Action No action is required.

C6KERRDETECT
This section contains the error detection (C6ERRDETECT) messages.

C6KERRDETECT-2

Error Message C6KERRDETECT-2-CRCCRITLEVEL: System detected CRC

error rate on port ASIC data bus exceed fatal threshold limit on
module in slot [dec], Error detection count:[dec]

Explanation The system detected that the port ASIC exceeded the fatal
threshold for the CRC error rate.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,

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C6KERRDETECT

or contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-2-CRCCRITLEVEL: System detected data

bus CRC error rate on port ASIC exceed the fatal threshold limit
on module in slot [dec], Error detection count: [dec]

Explanation This message indicates that the system detected that the data bus
CRC error rate on the port ASIC exceeded the fatal threshold.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-2-CRCWARNLEVEL: System recovered from

port ASIC error rate on data bus CRC errors on module in slot
[dec], is now below normal level

Explanation The CRC error rate is now below the warning threshold.

Recommended Action This situation is usually temporary. If this message

recurs, copy the message exactly as it appears on the console or in the system
log. Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at

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C6KERRDETECT

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-2-FIFOCRITLEVEL: System detected

unrecoverable resources error on active supervisor pinnacle

Explanation This message indicates that the system detected unrecoverable

resources on the indicated Pinnacle ASIC.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-2-FIFOCRITLEVEL: System detected

unrecoverable resources error on active supervisor port-asic

Explanation This message indicates that the system detected unrecoverable

resources on the specified port ASIC.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for

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C6KERRDETECT

resolved software issues using the Bug Toolkit at

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-2-ERRDETECTFATAL: The supervisor card

detected unrecoverable error, reason code: [dec], for [dec]
times

Explanation This message indicates that the system detected an unrecoverable

error. The first [dec] is the code number of the error, and the second [dec] is
the number of times that the system detected the error.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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C6KERRDETECT

Error Message C6KERRDETECT-2-LPBKFAIL: The in-band loopback test

between switch processor and route processor failed, count:[dec]

Explanation This message indicates that the system detected an unrecoverable

in-band loopback test error. [dec] is the number of times that the system
detected the failure.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-2-LPBKRECOVERED: In-band loopback test

between switch processor and route processor recovered, after
[dec] failure

Explanation The in-band loopback has recovered from a previous failure.

Recommended Action This error is usually temporary. No action is required. If

this message recurs, copy the message exactly as it appears on the console or
in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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C6KERRDETECT

information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-2-SUPCRSH: Standby supervisor crashed

due to unrecoverable errors detected, Reason: [chars]

Explanation This message indicates that the system detected an unrecoverable

error that caused the redundant supervisor engine to fail. [chars] is the error.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-2-SWBUSSTALL: The switching bus is

experiencing stall for [dec] seconds

Explanation The switching bus is stalled, and data traffic is stopped. This
condition can indicate that a line card is not properly seated or that line card
hardware has failed on the switching bus.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,

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C6KERRDETECT

or contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-2-SWBUSSTALL_RECOVERED: The switching

bus stall is recovered and data traffic switching continues

Explanation The detected switching bus stall has recovered and data traffic
resumes. This condition might indicate that a line card is now properly seated.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-2-SWBUSSTALL_RECOVERING: The switching

bus stall is now recoved and powering on all switch bus required
cards.

Explanation The detected switching bus stall has recovered. The system is
powering on all required switch bus cards. This condition might indicate that
a line card is now properly seated.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at

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C6KERRDETECT

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-2-SWBUSSTALL_SWBUS_ISOLATED: The

switching bus is now isolated by powering off all switch bus
required cards.

Explanation The detected switching bus stall has continued. In accordance

with the configured switching bus recovery action, the active supervisor
engine is isolating the switching bus by powering down all cards required by
the switch bus. This condition might indicate either that one of the line cards
is not seated properly or that there is a problem with the line card hardware.

Recommended Action Reseat the line card. If this message recurs, copy the
message exactly as it appears on the console or in the system log. Research
and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the
Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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C6KERRDETECT-4

Error Message C6KERRDETECT-4-CRCWARNLEVEL: System recovered from

port ASIC error rate on data bus CRC errors on module in slot
[dec], is now below warning level

Explanation This message indicates that the CRC error rate is now below the
warning threshold.

Recommended Action If the CRC error rate exceeds the warning threshold
continually, copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6KERRDETECT-4-LPBKRECOVERED: In-band loopback test

between switch processor and route processor recovered, after
[dec] failure

Explanation The message indicates that the in-band loopback has recovered.
[dec] is the number of failures.

Recommended Action If this situation recurs, contact your Cisco technical

support representative.

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Error Message C6KERRDETECT-4-SWBUSSTALL: The switching bus is

stalled for more than [dec] seconds

Explanation This message indicates that the switching bus is stalled and data
traffic is lost. [dec] is the number of seconds.

Recommended Action A module might not be seated properly. If this situation

recurs, contact your Cisco technical support representative.

Error Message C6KERRDETECT-4-SWBUSSTALL_RECOVERED: The switching

bus stall is recovered and data traffic switching continues

Explanation This message indicates that the switching bus is no longer stalled,
and data traffic can continue.

Recommended Action A module might not be seated properly. If the situation

recurs, contact your Cisco technical support representative.

Error Message C6KERRDETECT-4-SWBUSSTALL_RECOVERING: The switching

bus stall is now recoved and powering on all switch bus required
cards.

Explanation This message indicates that the detected switching bus is no

longer stalled. Data traffic will continue once the modules are online. This
condition might indicate that a module is now properly seated.

Recommended Action If this situation recurs, contact your Cisco technical

support representative.

Error Message C6KERRDETECT-4-SWBUSSTALL_SWBUS_ISOLATED: The

switching bus is now isolated by powering off all switch bus
required cards.

Explanation This message indicates that the active supervisor engine isolated
the switching bus by powering down all modules that require the switching
bus. Based on the configured switching bus recovery action, the detected

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 Chapter 2 Message and Recovery Procedures
C6K_PLATFORM Messages

switching bus stall continued longer than expected. This condition might be
because the module is not seated properly or because the module hardware is
faulty.

Recommended Action Reseat the modules. If reseating the modules does not
fix the error condition, contact your Cisco technical support representative.

C6KERRDETECT-6

Error Message C6KERRDETECT-6-LPBKINFO: CPU util(5sec): SP=[dec]%

RP=[dec]% Traffic=[dec]%
Interrupt throttle[[dec]], TxRate[[dec]], RxRate[[dec]], Bus
stall[[dec]]

Explanation This message provides information about the use of system

resources during an event.

Recommended Action No action is required.

C6K_PLATFORM Messages
This section contains the general platform (C6K_PLATFORM) messages.

C6K_PLATFORM-0

Error Message C6K_PLATFORM-0-UNKNOWN_CHASSIS: The chassis type is

not known.([hex])

Explanation This message indicates that the Cisco IOS software installed on
the system does not recognize the chassis type specified in the error message.

Recommended Action Ensure that your Cisco IOS software release train
supports the chassis type. Upgrade to the latest Cisco IOS software release in
your release train.

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C6K_PLATFORM Messages

C6K_PLATFORM-4

Error Message C6K_PLATFORM-4-BADFLASH: Unsupported flash type in

the bootflash - [chars]. Will NOT be able to save crash info to
flash of [chars] on module: [dec]

Explanation This message indicates that the platform does not support the
Flash single in-line memory module (SIMM). The first [chars] is the
unsupported Flash type, the second [chars] is the processor type, and [dec] is
the module number.

Recommended Action Contact your Cisco technical support representative to

update your system.

Error Message C6K_PLATFORM-4-CONFREG_BREAK_ENABLED: The default

factory setting for config register is 0x2102.It is advisable to
retain 1 in 0x2102 as it prevents returning to ROMMON when break
is issued.

Explanation This message indicates that the switch processor configuration

register has been changed from the default factory setting of 0x2102 to
another hexadecimal value.

Recommended Action No action is required.

Error Message C6K_PLATFORM-4-CRASHSAVE: will not be able to save

crash info to flash of [chars] on module: [dec]

Explanation This message indicates that the Flash device is read-only,

unformatted, or incompatible. Crash information will not be saved. [chars] is
the processor type, and [dec] is the module number.

Recommended Action Try formatting the Flash device.

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C6K_PLATFORM Messages

Error Message C6K_PLATFORM-4-ENVMON: System shutdown due to

temperature alarms is [chars].

Explanation This message indicates that the system is configured to shut down
a module if the operating temperature exceeds a temperature threshold. This
configuration has been bypassed, and a module will still operate in an
over-temperature condition. Operating at an over-temperature condition can
damage the hardware.

Recommended Action Do not override the sensor alarms that act on an

over-temperature condition. Enter the environment-monitor shutdown
temperature command to return the system to a normal temperature
detection condition.

Error Message C6K_PLATFORM-4-RTC_OSCILLATOR: The oscillator in the

Real Time Clock is [chars]. Calendar [chars] be maintained during
the powered down state of the switch.

Explanation This message indicates that a command has been entered that will
cause the system calendar not to be maintained during a power down of the
switch. The system date and time will require manual setting when the system
is powered up during the next boot time. This command is useful to conserve
the battery power of the Complementary Metal Oxide Semiconductor
(CMOS), which is used to keep the real-time clock active while the switch is
powered down. This condition is useful only if the switch is powered down
for a long period of time.

Recommended Action If the switch need not be powered down for a long period
of time, remove the configuration by entering the no
hw-modulertc-oscillator shutdown command.

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C6K_PLATFORM Messages

C6K_PLATFORM-5

Error Message C6K_PLATFORM-5-LESS_SPACE: May not have enough space

to save the crash info. on flash of [chars] on module: [dec]

Explanation This message indicates that the Flash device does not have
enough space. Crash information might not be saved. [chars] is the processor
type (SP, RP, or DFC), and [dec] is the module number.

Recommended Action Remove unnecessary files from the Flash device. Enter
the squeeze command for the device.

Error Message C6K_PLATFORM-5-MISMATCH: ’[chars]’ device

programming algorithm mismatch detected on [chars] (module:
[dec]), formatting is recommended.

Explanation This message indicates that the Flash device programming

algorithm that was written to the device when the Flash was formatted is
different from what the current running software detected. The first [chars] is
the device, the second [chars] is where the mismatch was detected, and [dec]
is the module number.

Recommended Action Try reformatting the Flash device.

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C6K_POWER Messages

C6K_POWER Messages
This section contains the power (C6K_POWER) messages.

C6K_POWER-1

Error Message C6K_POWER-1-PD_ERROR_DETECTED: There’s an error

detected on port [dec]/[dec]

Explanation This message indicates that the module firmware detected a

hardware problem. [dec]/[dec] is the module/port number.

Recommended Action Contact your Cisco technical support representative.

Error Message C6K_POWER-1-PD_HW_FAULTY: There’s a hardware problem

on port [dec]/[dec]. Power is turned off on the port.

Explanation This message indicates that the module firmware detected a

hardware problem. Power is turned off on the specified port. [dec]/[dec] is the
module/port number.

Recommended Action Contact your Cisco technical support representative.

C6K_POWER-3

Error Message C6K_POWER-3-NOMEM: Not enough memory available for

[chars]

Explanation This message indicates that the power management subsystem

could not obtain the required memory.

Recommended Action Contact your Cisco technical support representative.

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C6KPWR Messages

C6K_POWER-4

Error Message C6K_POWER-4-PD_NOLINKUP: The device connected to

[dec]/[dec] is powered up but its link is not up in [dec]
seconds. Therefore, power is withdrawn from the port.

Explanation This message indicates that the system withdrew the power that
was allocated to the specified port because the port link was not up within the
specified number of seconds.

Recommended Action Try to connect the device to a different port or connect

a different device to the port specified in the message.

C6KPWR Messages
This section contains the power (C6KPWR) messages.

C6KPWR-2

Error Message C6KPWR-2-INSUFFICIENTPOWER: Powering down all

linecards as there is not enough power to operate all critical
cards

Explanation This message indicates that the switch was operating with two
power supplies in combined mode and one of them has failed. Available
power is insufficient to support all critical service modules. Critical service
modules include modules that support VPNs or IP security. Security issues
could arise if these modules fail; therefore, all modules have been powered
down.

Recommended Action Replace the failed power supply.

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C6KPWR-3

Error Message C6KPWR-3-PSUNKNOWN: Unknown power supply in slot

[dec] (idprom read failed).

Explanation The IDPROM of power supply in the indicated slot cannot be

read.

Recommended Action Remove and reinsert the power supply. Fasten the screw
and attempt to operate the power supply again. If this message recurs, copy
the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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C6KPWR-4

Error Message C6KPWR-4-COULDNOTREPOWER: Wanted to re-power FRU

(slot [dec]) but could not

Explanation This message indicates that the system was unable to repower the
field replaceable unit (FRU) in the indicated slot. [dec] is the slot number.
This message might display for a number of reasons. A unit cannot power up
if the power supply does not meet the power requirement for that unit.

Recommended Action If a module is unable to power up due to overheating,

allow sufficient time for the unit to cool down before attempting to power up
the unit. If both power supplies are operational but a unit is not being powered
up, contact your Cisco technical support representative.

Error Message C6KPWR-4-DISABLED: Power to module in slot [dec] set

[chars]

Explanation This message indicates that the module in the indicated slot was
powered off for the indicated reason. [dec] is the slot number, and [chars]
indicates the power status.

Recommended Action Your recovery procedure depends on the reason

indicated in the message.

Error Message C6KPWR-4-ENABLED: Power to module in slot [dec] set

on

Explanation This message indicates that the module in the indicated slot was
powered up. [dec] is the slot number.

Recommended Action No action is required.

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 Chapter 2 Message and Recovery Procedures
C6KPWR Messages

Error Message C6KPWR-4-INPUTCHANGE: Power supply [dec] input has

changed. Power capacity adjusted to [chars]W

Explanation This message indicates that the power supply in the slot specified
in the error message has detected a change in its input supply. The power
capacity for the power supply has been adjusted accordingly.

Recommended Action Enter the show power command to see the current
power status. Otherwise, no action is required.

Error Message C6KPWR-4-POWERDENIED: insufficient power, module in

slot [dec] power denied.

Explanation This message indicates that there is not enough power to turn on
the module. [dec] is the slot number.

Recommended Action Turn off other modules to provide enough power for the
specified module.

Error Message C6KPWR-4-PSCOMBINEMODE: Power supplies set to

combined mode

Explanation This message indicates that the power supplies are set to
combined mode.

Recommended Action No action is required.

Error Message C6KPWR-4-PSFAIL: Power supply [dec] output failed

Explanation This message indicates that the indicated power supply failed.
[dec] is the power supply 1 or 2.

Recommended Action Replace the power supply.

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Chapter 2 Message and Recovery Procedures
C6KPWR Messages

Error Message C6KPWR-4-PSINPUTDROP: Power supply [dec] input has

dropped

Explanation This message indicates that the power supply in the slot specified
in the error message has detected a drop in its input supply. The power
capacity for the power supply has been adjusted accordingly.

Recommended Action Enter the show power command to see the current
power status. Otherwise, no action is required.

Error Message C6KPWR-4-PSINSERTED: Power supply inserted in slot

[dec]

Explanation This message indicates that a power supply was inserted in the
indicated slot. [dec] is the slot number.

Recommended Action No action is required.

Error Message C6KPWR-4-PSMISMATCH: power supplies rated outputs do

not match.

Explanation This message indicates that the two power supplies in the system
have different output ratings.

Explanation For more efficient load sharing, use power supplies with the same
output rating.

Error Message C6KPWR-4-PSNOREDUNDANCY: Power supplies are not in

full redundancy, power usage exceeds lower capacity supply

Explanation This message indicates that the two power supplies in the system
have different output ratings. Current power usage exceeds the capacity of the
lower-rated power supply. If the higher-rated power supply fails, the
lower-rated power supply will not be able to support all modules that are
currently powered up.

Recommended Action To ensure that the system power supplies are optimally
redundant, use power supplies with identical output ratings or reduce system
power consumption.

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 Chapter 2 Message and Recovery Procedures
C6KPWR Messages

Error Message C6KPWR-2-PSOCPSHUTDOWN: Power usage exceeds power

supply [dec] allowable capacity. Shutting down power supply

Explanation This message indicates that the two power supplies in the system
have mismatched output ratings. The total power usage has exceeded the
sharing capacity of the specified power supply. The power supply has been
shut down.

Recommended Action To ensure that the system power supplies are optimally
redundant, use power supplies with identical output ratings or reduce system
power consumption.

Error Message C6KPWR-4-PSOK: Power supply [dec] turned on

Explanation This message indicates that the indicated power supply is turned
on. [dec] is the power supply 1 or 2.

Recommended Action No action is required.

Error Message C6KPWR-4-PSREDUNDANTBOTHSUPPLY: In power redundancy

mode, system is operating on both power supplies

Explanation This message indicates that when in power redundancy mode, the
system operates on both power supplies.

Recommended Action No action is required.

Error Message C6KPWR-4-PSREDUNDANTMISMATCH: Power supplies rated

outputs do not match

Explanation This message indicates that the rated outputs of the power
supplies do not match.

Recommended Action Make sure that the rated outputs for the power supplies
match.

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Chapter 2 Message and Recovery Procedures
C6KPWR Messages

Error Message C6KPWR-4-PSREDUNDANTMODE: Power supplies set to

redundant mode

Explanation This message indicates that the power supplies are set to
redundant mode.

Recommended Action No action is required.

Error Message C6KPWR-4-PSREDUNDANTONESUPPLY: In power redundancy

mode, system is operating on one power supply

Explanation This message indicates that when in power redundancy mode, the
system operates on one power supply only.

Recommended Action No action is required.

Error Message C6KPWR-4-PSREMOVED: Power supply removed from slot

[dec]

Explanation This message indicates that a power supply was removed from
the indicated slot. [dec] is the slot number.

Recommended Action No action is required.

Error Message C6KPWR-4-UNDERPOWERED: Insufficient power to operate

all FRUs in system

Explanation This message indicates that there is insufficient power to operate

all modules in the system.

Recommended Action Reconfigure the system or upgrade the power supplies.

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 Chapter 2 Message and Recovery Procedures
C6KPWR Messages

Error Message C6KPWR-4-UNSUPPORTED: Unsupported module in slot

[dec], power not allowed: [chars]

Explanation This message indicates that power was not allocated to a slot
containing an unsupported module. [dec] is the slot number, and [chars]
provides more information about the error.

Recommended Action Remove the unsupported module. Or resolve the issue

described in the message by inserting or replacing the Switch Fabric Module
or by moving the module to a different slot.

C6KPWR-SP-4

Error Message C6KPWR-SP-4-UNSUPPORTED: unsupported module in slot

[num], power not allowed: [chars]

Explanation This message indicates that the module in the specified slot is not
supported. [num] is the slot number, and [chars] provides more details about
the error.

Recommended Action Remove the unsupported module. Resolve the issue

described in the message by inserting or replacing the Switch Fabric Module
or by moving the unsupported module to a different slot.

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Chapter 2 Message and Recovery Procedures
C6MSFC Messages

C6MSFC Messages
This section contains the Multilayer Switching Feature Card (C6MSFC)
messages.

C6MSFC-3

Error Message C6MSFC-3-BADCPUTYPE: Invalid CPU Type [dec]

Explanation This message indicates that the software does not recognize the
MSFC on which it is operating. This problem might be caused by an
improperly programmed or defective identification programmable read-only
memory (IDPROM). [dec] is the invalid CPU type.

Recommended Action Contact your Cisco technical support representative to

update your system.

Error Message C6MSCF-3-CHASSIS: Unknown chassis model

Explanation This message indicates that data stored in CPU IDPROM is

defective or incomplete.

Recommended Action Contact your Cisco technical support representative to

update your system.

Error Message C6MSFC-3-CONFIG: Recommended port adapter

configuration exceeded

Explanation This message indicates that the total bandwidth of fast and
medium bandwidth port adapters exceeds the rated capacity of this system.

Recommended Action Refer to the configuration guidelines for the maximum

allowed high and medium bandwidth port adapters for the system.

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 Chapter 2 Message and Recovery Procedures
C6MSFC Messages

Error Message C6MSFC-3-INOT0: IO card discover in non-zero slot

[dec]

Explanation This message indicates that an input/output (I/O) card has been
detected in the non-zero slot indicated in the error message.

Recommended Action Verify that the card is in the correct slot and that the
configuration is correct. Try the operation again.

Error Message C6MSFC-3-NOCPUVER: Invalid CPU Revision [dec]

Explanation This message indicates that the CPU ID could not be read from
EEPROM. This problem is probably due to a hardware failure. [dec] is the
invalid CPU revision.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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C6MSFC Messages

Error Message C6MSFC-3-NOMAC: Can’t allocate MAC address for

interface [num] / [num]

Explanation This message indicates that the MAC address allocation failed
because of an incorrect slot and interface combination, which exceeds the
maximum available hardware. [num] / [num] are the module and interface
numbers.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

C6MSFC-4

Error Message C6MSFC-4-COOKIE: Corrupt or missing MAC address

cookie\n using random base [enet]

Explanation This message indicates that the contents of the MAC address
EEPROM is invalid. The system is providing a random MAC address. [enet]
is the MAC address.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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 Chapter 2 Message and Recovery Procedures
C6SUP_SP Messages

contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6MSFC-4-MACBLKSIZE: Unknown MAC address block size

Explanation This message indicates that the data stored in CPU IDPROM is
defective or incomplete.

Recommended Action Contact your Cisco technical support representative to

update your system

C6SUP_SP Messages
This section contains the switch processor (C6SUP_SP) messages.

C6SUP_SP-2

Error Message C6SUP_SP-2-NOMEM: No memory available for [chars]

Explanation This message indicates that the system did not have enough
memory available. [chars] is the operation for which there was insufficient
memory.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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C6SUP_SP Messages

information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

C6SUP_SP-3

Error Message C6SUP_SP-3-CONFIG: Recommended port adapter

configuration exceeded

Explanation This message indicates that the total bandwidth of fast and
medium bandwidth port adapters exceeded the rated capacity of this system.

Recommended Action Refer to the configuration guidelines for the maximum

allowed high and medium bandwidth port adapters for the system.

Error Message C6SUP_SP-3-IONOT0: IO card discovered in non-zero

slot [dec]

Explanation This message indicates that an input/output (I/O) card was

detected in a non-zero slot. [dec] is the slot number.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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 Chapter 2 Message and Recovery Procedures
C6SUP_SP Messages

information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6SUP_SP-3-NOMAC: Can’t allocate MAC address for

interface [dec] / [dec]

Explanation This message indicates that the MAC address allocation failed
because of an incorrect slot and interface combination that exceeds the
maximum available hardware. [dec] / [dec] are the module and interface
numbers.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6SUP_SP-3-NOVLANMAC: Can’t allocate MAC address for

VLAN interface [dec]

Explanation This message indicates that the MAC address allocation failed
because the VLAN number exceeds the number of VLANs provided for by the
chassis. [dec] is the VLAN number.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still

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Chapter 2 Message and Recovery Procedures
C6SUP_SP Messages

require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6SUP_SP-3-UNSUPPORTED: [chars] in slot [dec] is not

supported on the [chars] chassis

Explanation This message indicates that the software identified and disabled
the Forwarding Engine on the input/output (I/O) card. The first [chars] is the
software, [dec] is the slot, and the second [chars] is the chassis.

Recommended Action No action is required.

C6SUP_SP-4

Error Message C6SUP_SP-4-COOKIE: Corrupt or missing MAC address

cookie\n using random base [enet]

Explanation This message indicates that the contents of the MAC address
EEPROM is invalid. The system is providing a random MAC address. [enet]
is the MAC address.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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 Chapter 2 Message and Recovery Procedures
C6SUP_SP Messages

information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6SUP_SP-4-HEARTBEAT: Internal inconsistency

detected, heartbeats disabled

Explanation This message indicates that the system detected an inconsistency

while sending internal heartbeat packets on the switching bus.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6SUP_SP-4-NOCPUVER: Invalid CPU ID, assuming

revision 1

Explanation This message indicates that the CPU ID could not be read from the
electrically erasable programmable read-only memory (EEPROM). This
problem is probably due to a hardware failure.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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Chapter 2 Message and Recovery Procedures
CNS Messages

contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message C6SUP_SP-4-PCIVALID: PCI activation failed, bay

[dec], 0x%0x

Explanation This message indicates that the system received an invalid

Peripheral Component Interconnect (PCI) signal from the port adapter. This
problem is probably due to a hardware failure. [dec] is the bay number.

Recommended Action Contact your Cisco technical support representative.

CNS Messages
This section contains the Cisco Networking Services (CNS) messages.

CNS-3

Error Message CNS-3-MEMORY: [chars]

Explanation This message indicates that the CNS subsystem experienced a

problem getting the required memory to complete the specified operation.

Recommended Action Check the system memory for other memory allocation
errors, and contact technical support for problem resolution. Upgrading the
memory in the network device might be required.

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 Chapter 2 Message and Recovery Procedures
CNS Messages

Error Message CNS-3-TRANSPORT: [chars]

Explanation This message indicates that the CNS subsystem experienced a

problem contacting an external application. The message text might indicate
the nature of the error condition.

Recommended Action Check the network configuration and cables to make

sure that the remote application is running and that the address is accessible.

Error Message CNS-3-WARNING: [chars]

Explanation This message indicates that the CNS subsystem experienced an

unexpected condition while executing a set of commands. The unexpected
condition did not cause a failure.

Recommended Action Check the error log for additional information. This is an
informational message and does not necessarily indicate that an error
happened.

Error Message CNS-3-XML_SEMANTIC: [chars]

Explanation This message indicates that the CNS subsystem experienced an

error while processing the XML encapsulation of a configuration command.

Recommended Action The externally supplied XML has errors in it and cannot
be processed. See the message text for an indication of what caused the
condition. This condition might require that you verify the command and
reissue it from the server.

CNS-5

Error Message CNS-5-CONFIG_SUCCESS: SUCCESSFUL_COMPLETION

Explanation The configuration download was applied successfully.

Recommended Action No action is required.

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Chapter 2 Message and Recovery Procedures
CONST_DIAG Messages

CONST_DIAG Messages
This section contains the Online Diagnostics (CONST_DIAG) messages.

CONST_DIAG-3

Error Message CONST_DIAG-3-DIAG_FIB_TCAM_TEST: Fib Tcam test:

Missed at address [hex], device #[dec],
HRR = [hex], lookup value = [hex]-[hex]

Explanation This message indicates that the FIB TCAM device might not be
functional because the test failed to get a hit at the reported address and
look-up value.

Recommended Action Rerun the test with the NO RESET option after resetting
the module. If the test fails again at the same address, copy the message
exactly as it appears on the console or in the system log. Research and attempt
to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the
Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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 Chapter 2 Message and Recovery Procedures
CPU_MONITOR Messages

CPU_MONITOR Messages
This section contains the CPU monitor (CPU_MONITOR) messages.

CPU_MONITOR-2

Error Message CPU_MONITOR-2-NOT_RUNNING_DBG: CPU_MONITOR DBG:

[chars]

Explanation This message provides debugging information for the

NOT_RUNNING_DBG condition.

Recommended Action No action is required.

Error Message CPU_MONITOR-2-NOT_RUNNING_TB: CPU_MONITOR traceback:

[hex] [hex] [hex] [hex] [hex] [hex] [hex] [hex]

Explanation This message provides debugging information for the

NOT_RUNNING_TB condition. It displays the traceback of the interrupted
functions.

Recommended Action No action is required.

CPU_MONITOR-3

Error Message CPU_MONITOR-3-PEER_EXCEPTION: CPU_MONITOR peer has

failed due to exception , resetting [[dec]/[dec]]

Explanation This message indicates that CPU monitor messages have failed
on the peer processor. The system is no longer operational.

Recommended Action No action is required.

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Chapter 2 Message and Recovery Procedures
CWAN_ATM Messages

Error Message CPU_MONITOR-3-TIMED_OUT: CPU monitor messages have

failed, resetting system

Explanation This message indicates that CPU monitor messages have failed
and the system is no longer operational.

Recommended Action No action is required. The system resets itself.

CPU_MONITOR-6

Error Message CPU_MONITOR-6-NOT_HEARD: CPU monitor messages have

not been heard for [dec] seconds

Explanation This messages indicates that CPU monitor messages have not
been heard for a significant amount of time. A timeout will likely occur, which
will reset the system. [dec] is the number of seconds.

Recommended Action No action is required.

CWAN_ATM Messages
This section contains the WAN ATM port (CWAN_ATM) messages.

CWAN_ATM-3

Error Message CWAN_ATM-3-BADMAC: Broadcast MAC on [chars] subnet

Explanation This message indicates that an unexpected packet has been

received through the backplane from a subinterface. The [chars] variable will
be RFC1483 if the subnet is configured for bridging and RFC1577 if the
subnet is not configured for bridging.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these

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 Chapter 2 Message and Recovery Procedures
CWAN_ATM Messages

tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_ATM-3-MCAST_DUP_VC_ERR: Multiple VCs assigned

to same IP Multicast addr [IP add]

Explanation This message indicates that a second multicast, multipoint virtual

circuit (mpt-VC) has been assigned to a multicast group that already had a
mpt-VC assigned to it. [IP add] is the internet protocol address of the multicast
group with the multiple assignations.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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CWAN_ATM Messages

Error Message CWAN_ATM-3-MCAST_VC_ERR: Multiple IP Multicast addrs

assigned to VC [hex]

Explanation This message indicates that a multicast, multipoint virtual circuit

(mpt-VC) is already in use and has been assigned to another multicast group.
[hex] is the mpt-VC with the multiple assignations.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_ATM-3-NONDATAVC: Failure = Ethernet data frame

received on non-data VC

Explanation This message indicates that a data packet for a control virtual
circuit (VC) has been received through the backplane.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWAN_ATM-3-VC_RM_ERR: Failed to remove VC [hex]:

[chars]

Explanation This message indicates that the virtual circuit (VC) removal
process failed to complete, so a specific VC was not removed. [hex] is the VC,
and [chars] is the description of the failure.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

CWAN_CHOC_DS0 Messages
This section contains the OSR Channelized OC12/OC3 RP driver
(CWAN_CHOC_DS0) messages.

CWAN_CHOC_DS0-3

Error Message CWAN_CHOC_DS0-3-CDBFAIL: Port [dec]/[dec] - fail to

create a SONET controller data structure

Explanation This message indicates that the software resource cannot be

allocated for the hardware. [dec]/[dec] identifies the port.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these

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tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DS0-3-CFG_BAD_PARA: [chars]: invalid

config parameter [chars]

Explanation This message indicates that the specified configuration parameter

is invalid.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWAN_CHOC_DS0-3-IFCONFIG_ERR: config error on port

[dec]/[dec]([chars]), cmd [dec] [chars]

Explanation This message indicates that a configuration command that was

sent from the system to a module failed.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DS0-3-PORTFAIL: Port [dec]/[dec] - fail to

create a port instance data structure

Explanation This message indicates that the software resource cannot be

allocated for the hardware. [dec]/[dec] identifies the port.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWAN_CHOC_DS0-3-RMCTRLR_UNKNOWN: Slot [dec] -

Unknown linecard type [dec] removed

Explanation This message indicates that this version of the software does not
recognize the hardware.

Recommended Action Check software version. Ensure that the software

supports the hardware.

Error Message CWAN_CHOC_DS0-3-T1CFG_CCBERROR: CCB command error

(cmd, [dec], arg [dec]) on T1 [dec]/[dec]/[dec]

Explanation This message indicates that a command sent from the system to a
module failed.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DS0-3-UNKNOWNCTRLR: Slot [dec] - Unknown

linecard type [dec]

Explanation This message indicates that this version of the software does not
recognize the hardware.

Recommended Action Check software version. Ensure that the software

supports the hardware.

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Error Message CWAN_CHOC_DS0-3-UNKNOWN_MIB_TYPE: Unknown MIB type

[int] from slot [int]

Explanation This message indicates that the MSFC received an unknown

message from a module.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DS0-3-VCCFG_CCBERROR: CCB command error

(cmd, [dec], arg [dec]) on port [dec]/[dec] channel [dec]

Explanation This message indicates that a VC configuration command sent

from the system to a module failed.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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CWAN_CHOC_DS0-4

Error Message CWAN_CHOC_DS0-4-ALLOCFAIL: Interface [dec]/[dec]

allocation failed: [chars]

Explanation This message indicates that required resources are unavailable.

Recommended Action Upgrade the system memory or reconfigure memory

usage.

Error Message CWAN_CHOC_DS0-4-CORRUPT: [chars] information seems

to be corrupted, bad value =[int]

Explanation This debug warning message indicates that the wrong parameters
were detected. The unexpected value is discarded.

Recommended Action No action is required.

Error Message CWAN_CHOC_DS0-4-IFCONFIG: [chars] config error

([dec], lc delay:[dec] ms): [chars]

Explanation This message indicates that the route processor received a

configuration error from a module.

Recommended Action Reconfigure the module or enter the shut and no shut
commands on the channel. If this message recurs, copy the message exactly as
it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWAN_CHOC_DS0-4-LCLOCK_FAIL: Interface [chars]

failed to acquire semaphore for LC access: [chars]

Explanation This message indicates that a module failed to gain access to

another module within 2 seconds. This failure might be due to the system
being too busy or to an IPC failure. As a result of this failure, there might be
a mismatch between the RP and the module.

Recommended Action Reload the module.

Error Message CWAN_CHOC_DS0-4-PROV_FAIL: Interface [chars]

provisioning ch([dec]) failed: [chars]

Explanation This message indicates that the system has a provisioning conflict
or a resource shortage.

Recommended Action In controller SONET mode, enter the no channelized

command followed by the channelized command. Enter these command
again. If the problem persists, enter the show controller sonnet slot/port
command and the show controller {pos | serial} slot/port:chan command.
Contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message CWAN_CHOC_DS0-4-UNPROV_FAIL: Interface [chars]

unprovisioning failed: [chars]

Explanation This message indicates that the module failed to respond to the
unprovisioning command.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DS0-4-UNSUP: Slot [dec]: Unknown [chars]

([dec])

Explanation This message indicates that this version of the software does not
recognize the specified value.

Recommended Action Check the module version. The message is generally

harmless, but we recommend contacting your Cisco technical support
representative.

Error Message CWAN_CHOC_DS0-4-WRONG_LL: [chars] received wrong

loveletter : type=[int], length=[int]

Recommended Action This debug warning message indicates that the wrong
parameters were detected. The unexpected message from the module is
discarded.

Recommended Action No action is required.

CWAN_CHOC_DS0-5

Error Message CWAN_CHOC_DS0-5-LOOPSTATUS: [chars], [chars]

Explanation This message indicates a configurable loopback status.

Recommended Action No action is required.

CWAN_CHOC_DSX Messages
This section contains the WAN CHOC DSX LC common error
(CWAN_CHOC_DSX) messages.

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CWAN_CHOC_DSX-3

Error Message CWAN_CHOC_DSX-3-ENQUEUE_FAIL: [chars]

Explanation This message indicates that the RP attempted to send a

configuration command to a module, but there was a failure in putting the
command in the queue.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DSX-3-NODESTROYSUBBLOCK: The [chars]

subblock named [chars] was not removed

Explanation This message indicates that a software error has occurred. This
message displays when interface descriptor block subblocks cannot be
removed.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the

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representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DSX-3-NULLDS3MIBTABLE: Null DS3 MIB table

(snmp_if_index [int])

Explanation This message indicates that an error occurred while the system
was trying to access the DS3 MIB table.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DSX-3-PROCESS_FAIL: process creation

failed for [chars]

Explanation This message indicates that the creation of a process failed.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the

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representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DSX-3-SEND_DRIVER_READY: send driver ready

msg failed for [dec]

Explanation This message indicates that an IPC message failure occurred.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DSX-3-T1CFG_ERROR: T1 [int]/[int]/[int]

config command error (cmd [int], arg [int], retval [int])

Explanation This message indicates that a command sent from the system to a
module failed.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the

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representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DSX-3-T3CFG_ERROR: T3 [int]/[int] config

command error (cmd [int], arg [int], retval [int])

Explanation This message indicates that a command sent from the system to a
module failed.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CHOC_DSX-3-UNKNOWN_CTRLR: Slot [dec] - Unknown

linecard type [dec]

Explanation This message indicates that this version of the software cannot
recognize the hardware.

Recommended Action Check software version. Ensure that the software

supports the hardware.

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CWAN_CHOC_DSX Messages

Error Message CWAN_CHOC_DSX-3-VCCFG_ERROR: VC [int]/[int]:[int]

config command error (cmd [int], arg [int], retval [int])

Explanation This message indicates that a command sent from the system to a
module failed.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

CWAN_CHOC_DSX-5

Error Message CWAN_CHOC_DSX-5-DEF_SUBRATE: [chars] [chars]

Explanation This message indicates that a remote subrate configuration

changed.

Recommended Action Inform the network operator that the subrate

configuration changed by remote end.

Error Message CWAN_CHOC_DSX-5-UNKNOWN_EVENT: [chars]

Explanation This message indicates that the process received an unexpected

event.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these

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CWAN_CT3 Messages

tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

CWAN_CT3 Messages
This section contains the OSR CT3 RP driver (CWAN_CT3) messages.

CWAN_CT3-3

Error Message CWAN_CT3-3-CDBFAIL: Port [dec]/[dec] - fail to create

a [chars]

Explanation This message indicates that a software resource cannot be

allocated for the hardware.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWAN_CT3-3-PORTFAIL: Port [dec]/[dec] - fail to

create a port instance data structure

Explanation This message indicates that a software resource cannot be

allocated for the hardware.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CT3-3-SUBRIDBFAIL: Failed to create subrate

vcidb on [chars]

Explanation This message indicates that a software resource cannot be

allocated for the hardware.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWAN_CT3-3-SUBR_RESET_CHAN_FAILED: Failed to reset

subrate channel for [chars], vc [dec]

Explanation This message indicates that the software encountered an error

when resetting DS3 subrate channel.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CT3-3-SUBRVCMISMATCH: Delete subrate VC number

mismatch: is [int], should be [int]

Explanation This message indicates that the software encountered an internal

inconsistency issue.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWAN_CT3-3-UNKNOWN_LOVELETTER: Unknown love letter

type [int] from slot [int]

Explanation This message indicates that the MSFC received an unknown

message from a module.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_CT3-3-UNKNOWN_MIB_TYPE: Unknown MIB type [int]

from slot [int]

Explanation This message indicates that the MSFC received an unknown

message from a module.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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CWAN_POS Messages

CWAN_POS Messages
This message contains the POS OSM RP driver error (CWAN_POS) messages.

CWAN_POS-4

Error Message CWAN_POS-4-ALLOCFAIL: Interface [dec]/[dec]

allocation failed: [chars]

Explanation This message indicates that required resources are unavailable.

Recommended Action Upgrade the system memory or reconfigure memory

usage.

CWAN_RP Messages
This section contains the WAN route processor module (CWAN_RP) messages.

CWAN_RP-1

Error Message CWAN_RP-1-OVERRIDE_MAC_INVALID: [chars] has invalid

override-mac-address.

Explanation This message indicates that the user issued an override MAC
address that does not match the MAC address of the MSFC. This condition
can occur if the configuration was moved to new hardware or the MAC
address command was used on another interface. While the system
automatically corrects this condition, the configuration needs to be adjusted.

Recommended Action Modify the override MAC address command in the

configuration.

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CWAN_RP Messages

Error Message CWAN_RP-1-TOO_MANY_VRF: Slot [int] can not support

all the VRFs configured!

Explanation This message indicates that a maximum of 511 VRFs are

supported in a system that contains an OSM with baseboard version 1.x.

Recommended Action Do not configure more than 511 VRFs if an OSM with
baseboard version 1.x is present.

CWAN_RP-3

Error Message CWAN_RP-3-BAD_IFCOMTYPE: Bad ifcom message

type=[int]

Explanation This message indicates that a WAN module forwarded a message

that the route processor software was not prepared to handle. [int] is the type
of message.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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CWAN_RP Messages

Error Message CWAN_RP-3-BOOTFAIL: The WAN module in slot

[int]/[int] failed to boot

Explanation This message indicates that the WAN module failed to boot and
will be reset. [int]/[int] is the slot number and CPU number.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-CHANGE_POSEIDON_NEGOTIATION: Unable to

change negotiation. Failed to send message to slot [dec] port
[dec]!

Explanation This message indicates that the MSFC2 failed to send a message
to change negotiation to an OSM-4GE-WAN-GBIC. The first [dec] is the slot
number, and the second [dec] is the port number.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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 Chapter 2 Message and Recovery Procedures
CWAN_RP Messages

information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-ERROR: [chars]

Explanation This message indicates one of several software errors. [chars] is

the error message.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-FOREVER: cmd [int] to [chars] (slot

[int]/[int]) took [int] usecs, done [hex]

Explanation This message indicates that an interface configuration command

from the route processor to a WAN module took longer than expected.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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CWAN_RP Messages

information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-GBIC_INSERTED: GBIC media type [dec]

inserted in [chars]

Explanation This message indicates that a GBIC was inserted into the
interface.

Recommended Action No action is required.

Error Message CWAN_RP-3-GBIC_REMOVED: GBIC removed from [chars]

Explanation This message indicates that a GBIC was removed from the
interface.

Recommended Action No action is required.

Error Message CWAN_RP-3-HV_ALLOCFAIL: The RP failed to allocate a

VLAN for a WAN interface, status=[int]

Explanation This message indicates that the switch processor returned a failure
message for the VLAN allocation request.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWAN_RP-3-IFCFG_FOREVER: to [chars] (slot

[int]/[int]) took [int] usecs, ret_val [int]

Explanation This message indicates that an interface configuration command

from the route processor to a WAN module took longer than expected.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-IFCONFIG_ERR: Interface config failed on

port [dec]/[dec], cmd [dec], retval [dec]

Explanation This message indicates that a configuration command sent from

the system to a module failed.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWAN_RP-3-IPCALLOCFAIL: Failed to allocate IPC

buffer [chars]

Explanation This message indicates that the route processor failed to allocate
a buffer for communication with a WAN module. [chars] is the reason an
attempt was made to allocate an IPC buffer.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-IPCPORTFAIL: Failed to open IPC port

‘[chars]’ [chars]

Explanation This message indicates that the route processor failed to open a
port for communication with a WAN module. The first [chars] is the port name
and the second [chars] is one of a variety of messages, such as “for CCB
command” or “for if_config command.”

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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CWAN_RP Messages

information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-IPCSENDFAIL: Failed to send IPC message

[chars]

Explanation This message indicates that the route processor failed to send a
message to the WAN module. [chars] is one of a variety of messages, such as
“for CCB command” or “for if_config command.”

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-KEEPFAIL: The WAN module in slot

[int]/[int] is not responding to keepalives

Explanation This message indicates that the WAN module either was reset or
will be reset because it failed. [int]/[int] is the slot number and CPU number.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-LC_CRASHINFO:

crashinfo_[num]-[num]-[num]_[num] copied onto RP bootflash

Explanation This message indicates that the WAN module crashed. The crash
information filename was copied onto the route processor bootflash. You can
view the file by using the more command.

crashinfo_[num]-[num]-[num]_[num] is the crash information filename. The

first [num] and the second [num] are the date and time of the crash; the third
[num] is the slot number; and the fourth [num] is the CPU number.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWAN_RP-3-LC_CRASHINFO_BLOCKED: Duplicate crashinfo

upload from slot [int]/[int] blocked

Explanation This message indicates that the WAN module has crashed, but the
crash information was not saved because the WAN module has already crashed
recently. [int]/[int] is the slot number and CPU number.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-LC_CRASHINFO_CORRUPT: Verification of

crashinfo from slot [int]/[int] failed

Explanation This message indicates that the WAN module crashed and that
verification of the crash information failed. The crash information was not
saved to the route processor bootflash. [int]/[int] is the slot number and CPU
number.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-LC_CRASHINFO_ERR: Unexpected error while

receiving crashinfo from slot [int]/[int]

Explanation This message indicates that the WAN module crashed and that an
unexpected error occurred when the crash information was copied onto the
route processor bootflash. [int]/[int] is the slot number and CPU number.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-LC_CRASHINFO_IFSERR: Error [chars]

[chars]: [chars] ([int])

Explanation This message indicates that the WAN module crashed and that an
error occurred when the system tried to access the bootflash of the route
processor to save the crash information. The first [chars] indicates the
operation that failed; the second [chars] is the filename; and the third [chars]
is the error message. [int] is the error code.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at

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http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still

require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-LC_CRASHINFO_NOSPACE: Not enough space on

RP bootflash for crashinfo from slot [int]/[int] ([int] bytes
needed, [int] available)

Explanation This message indicates that the WAN module crashed and that
there is not enough space on the route processor bootflash to store the crash
information. The first [int]/[int] is the slot number and CPU number; the
second [int] is the number bytes needed; and the third [int] is the number of
bytes available.

Recommended Action Make space available on the route processor bootflash by

using the delete command and the squeeze command.

Error Message CWAN_RP-3-LCLOG_BADSEV: Invalid message severity

from slot [int]/[int]: [int]

Explanation This message indicates that the WAN module passed down a log
message with an invalid severity that the route processor could not handle.
[int]/[int] is the slot number and CPU number, and [int] is the severity level.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-OIRTWICE: Slot [int] OIR insertion/removal

not paired up: [chars]

Explanation This message indicates that an internal OIR-related error occurred

for the specified WAN module. [int] is the slot number, and [chars] is either
“insert twice” or “remove twice.”

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-RESET_FAIL: The WAN module in slot [int]

Explanation This message indicates that the WAN module did not boot
successfully after multiple attempts. [int] is the slot number.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the

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representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-SCPALLOCFAIL: Failed to allocate SCP

packet [chars]

Explanation This message indicates that the route processor failed to allocate
a packet for communication with other slots in the chassis. [chars] is more
information about the packet.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-3-SLOTCACHE_SYNTAX: Error ([chars])!

Explanation This message indicates that the route processor failed to parse the
slot configuration string. [chars] is a message about the error.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

CWAN_RP-4

Error Message CWAN_RP-4-EMPTY_CWANBAYS: Flexwan in slot [dec] is

empty. Please remove the flexwan or insert it with atleast one PA

Explanation The FlexWAN module in the specified slot does not contain any
port adapters.

Recommended Action Remove the FlexWAN module or insert at least one port
adapter.

Error Message CWAN_RP-4-IPCFAILED: The RP failed to send an RPC

message via IPC to a WAN module

Explanation This message indicates that IPC failed to send an RPC message to
the WAN module. This message appears on the RP console when WAN code
on the RP is unable to send an RPC message to the WAN module. This error
might cause the CWAN card to fail.

Recommended Action Check to see if CPU utilization is high or if the system is

out of memory. Enter the show processes cpu command and the show
controller cwan slot cpu proc cpu command to determine if CPU utilization
is high. Enter the show memory command to determine memory allocations.
If this message recurs, contact your Cisco technical support representative.

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Error Message CWAN_RP-4-LCLOG_TOOLONG: Message too long from slot

[int]/[int]: [int] bytes

Explanation This message indicates that the WAN module passed down a log
message that is too long for the route processor to handle. [int]/[int] is the slot
number and CPU number, and [int] is the number of bytes.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-4-SEMAHOG: Process [dec] ([chars]) hogging

[chars]! calling proc [dec] ([chars])

Explanation This message indicates that the route processor waited too long
for a reply to a command sent to a WAN module. The first [dec] and the second
[dec] are process numbers. The first [chars] and the third [chars] are process
names, and the second [chars] is the name of the semaphore.

Recommended Action No action is necessary. This message is provided for

information only.

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Error Message CWAN_RP-4-SEMAWAIT: CWAN oir ios running waiting for

semaphore ([chars]) acquired by pid [dec]

Explanation This message indicates that the WAN module OIR process has
timed out. Possible reasons for this condition are that the RP CPU utilization
is too high or a module is experiencing errors.

Recommended Action If the error message recurs, copy the message exactly as
it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-4-TOO_MANY_EOMPLS_VCS: [chars] can not

support more EoMPLS imposition VCs!

Explanation This message indicates that a Packet over SONET (PoS) port can
only support up to 1000 EoMPLS label imposition virtual circuits.

Recommended Action Add more PoS ports.

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CWAN_RP-6

Error Message CWAN_RP-6-CARDRECONCILE: Module type changed on slot

[int]/[int]

Explanation This message indicates that the WAN module has booted and that
it is a different type from the WAN module that was previously in the slot.
[int]/[int] is the slot number and CPU number.

Recommended Action No action is necessary. This message is provided for

information only.

Error Message CWAN_RP-6-CARDRELOAD: Module reloaded on slot

[int]/[int]

Explanation This message indicates that the WAN module has rebooted.
[int]/[int] is the slot number and CPU number.

Recommended Action No action is necessary. This message is provided for

information only.

Error Message CWAN_RP-6-IMAGE_UPGRADE: Bootflash image upgrade

[chars] for slot [int]/[int] [chars]

Explanation This message indicates that the bootflash image on the WAN
module has been or is being automatically upgraded. The first [chars] is the
status of the upgrade process (“in progress,” “failed,” or “complete”), and the
second [chars], if present, is the status of the schedule for resetting the module.
[int]/[int] is the slot number and CPU number.

Recommended Action If the upgrade was successful, no action is necessary. If

the upgrade failed, copy the message exactly as it appears on the console or in
the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the

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Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWAN_RP-6-LC_PRESENT: [chars] in slot [int]

Explanation This message indicates that, in a system running Catalyst

operating system software, the RP, which just booted, has detected that the
specified WAN module is already running. [chars] is the module type, and [int]
is the slot number.

Recommended Action No action is necessary. This message is provided for

information only.

Error Message CWAN_RP-6-NO_EOMPLS_SUPPORT: [chars] can not support

EoMPLS imposition VCs!

Explanation This message indicates that the specified port cannot support
EoMPLS label imposition virtual circuits.

Recommended Action Ensure that the port was not designed to support
EoMPLS label imposition.

Error Message CWAN_RP-6-QUIESCE_FAIL: Quiesce failed for slot

[int]/[int]

Explanation This message indicates that the route processor failed to contact
the WAN module during failover. The WAN module will be reset. [int]/[int] is
the slot number and CPU number.

Recommended Action No action is necessary. This message is provided for

information only.

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CWAN_RP-7

Error Message CWAN_RP-7-SLOTCACHE_CARDTYPE: parsed slot [dec],

fci_type [dec]

Explanation This message indicates that the route processor parsed

information from the slot configuration string.

Recommended Action No action is necessary. This message is provided for

information only.

Error Message CWAN_RP-7-SLOTCACHE_PATYPE: Bay [chars] has type

[dec] ports ([hex])

Explanation This message indicates that the route processor parsed

information from the slot configuration string.

Recommended Action No action is necessary. This message is provided for

information only.

CWPA Messages
This section contains WAN port adapter module (CWPA) messages.

CWPA-3

Error Message CWPA-3-PROCCREATEFAIL: Failed to create [chars]

process

Explanation This message indicates that the module failed to create a process
that is necessary for the proper functioning of the module.

Explanation Copy the error message as it appears on the console or in the

system log, and report it to your technical support representative. If the
message involves the statistics export process, then you might not see the

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input/output rate and bytes getting incremented in the show interface

command output for the FlexWAN and FlexWAN 2 non-channelized
interfaces. However, you can get the statistics from the show interface acc
command output or the show interface stats command output.

CWTLC Messages
This section contains WAN Optical Services Module (CWTLC) messages.

CWTLC-0

Error Message CWTLC-0-DMA_ENGINE_ASIC_FATAL_ERR: DMA Engine Asic

[[dec]] fatal error: [chars]

Explanation The WAN Optical Services Module DMA engine ASIC received
a fatal error.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWTLC-0-FATAL_EXCEPTION: [chars]

Explanation This message indicates that the OSM encountered a fatal

exception.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

CWTLC-2

Error Message CWTLC-2-FATAL_ATM: [chars]

Explanation This message indicates that the OSM encountered a fatal line
management interrupt. This error is not recoverable and will cause the system
to fail.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-2-PCITIMEOUT: Fatal Local I-O Bus [dec] Timeout

Addr = [hex]

Explanation This message indicates that the OSM encountered a PCI timeout.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-2-PLIM_RX: [chars]

Explanation This message indicates that the OSM encountered an FPGA error
that caused a sequence error.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-2-SLAVEPCI: [chars]

Explanation This message indicates that the OSM encountered a PCI error.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-2-TESTCRASH: [chars]

Explanation This message indicates that the user entered a command that
deliberately crashed the module.

Recommended Action No action is required.

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CWTLC-3

Error Message CWTLC-3-ATMTXFIFO: [chars]

Explanation This message indicates that the OSM encountered an error with
the FPGA that has caused the FIFO queue to exceed the maximum limit. This
condition will cause the system to crash.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-CONST_SWITCHING_BUS_INTERFACE_ASIC_ERR:

Constellation Switching Bus Interface Asic [[dec]] error:
[chars]

Explanation The CWTLC switching bus interface ASIC received an error.

Recommended Action No action is required if traffic recovers. If traffic does

not recover, copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the

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representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-CONST_SWITCHING_BUS_INTERFACE_ASIC_HWERR:

Constellation Switching Bus Inteface Asic [[dec]] HW error:
[chars]

Explanation The CWTLC switching bus interface ASIC received a hardware

error and will be reset.

Recommended Action No action is required if traffic recovers. If traffic does

not recover, copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-DMA_ENGINE_ASIC_ERR: DMA Engine Asic [[dec]]

error: [chars]

Explanation The CWTLC DMA engine ASIC received an error.

Recommended Action No action is required if traffic recovers. If traffic does

not recover, copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you

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still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-EXCEPTION_ERR: [chars]

Explanation This message indicates that the OSM encountered an error

exception.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-FABRIC_INTERFACE_ASIC_ERR: Fatal Error on

Fabric Interface ASIC, Resetting ASIC.

Explanation The CWTLC fabric interface ASIC received a fatal error.

Recommended Action No action is required if traffic recovers. If traffic does

not recover, copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you

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still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-FR_INTLEVEL: unexpected interrupt level

invocation of frame-relay handler:[chars] if_number([dec])
dlci([dec])

Explanation This message indicates that some feature code mistakenly

invoked the module frame-relay handler, which is designed to run at process
level. This condition may lead to data corruption and a module failure.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-LTL_ERR: Inconsistent port selection [hex]

assigment for PXF([dec]) Vlan([dec]) on PXF([int])

Explanation This message indicates that the port selection information stored
in the database is not valid.

Recommended Action Shut down the interface VLAN and unshut the interface
VLAN.

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Error Message CWTLC-3-MCAST_REPL_ENGINE_FATAL_ERR: Multicast

Replication Engine Fatal Error. Resetting ASIC.

Explanation The CWTLC multicast replication engine ASIC received a fatal

error.

Recommended Action No action is required if traffic recovers. If traffic does

not recover, copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-NOFABRICPROCESS: No fabric process created

Explanation The CWTLC crossbar switch fabric interface does not have a link
process running because the system failed to create this process. This module
will not support the fabric interface.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWTLC-3-NOMEM: [chars]

Explanation This message indicates that the OSM could not obtain statistics
due to depleted memory.

Recommended Action Reduce other system activity to ease memory demands.

If conditions warrant, upgrade to a larger memory configuration. If this
message recurs, copy the message exactly as it appears on the console or in
the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-OLDIOFPGA: Upgrade your I/O FPGA

Explanation This message indicates that the OSM has an older release of the
I/O FPGA software.

Recommended Action Contact your Cisco technical support representative to

upgrade the I/O FPGA software.

Error Message CWTLC-3-PLIM_TX: [chars]

Explanation This message indicates that the OSM encountered an FPGA error
that caused a sequence error. The module will attempt to recover from the
error.

Recommended Action If the system recovers, no action is required. If system

does not recover, copy the message exactly as it appears on the console or in
the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these

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tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-READNULLHWIDB: Read a null HWIDB for port

[int]

Explanation This message indicates that the module (OSM ATM, OSM POS,
or OSM GIGE) read a null hardware IDB for the specified port from an
internal hardware IDB table after the table was set up.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWTLC-3-SECPAIRINT: Unexpected VA/Toaster interrupt

from second pair

Explanation This message indicates that the OSM experienced an unexpected

interrupt.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-TITANFATAL: Titan Fatal Error. Resetting

ASIC.

Explanation This message indicates that the CWTLC Titan ASIC received a
fatal error.

Recommended Action No action is required if traffic recovers. If traffic does

not recover, contact your Cisco technical support representative.

Error Message CWTLC-3-TMC_STATID_INCONSISTENCY:

PXF([dec]):Inconsistent stats id([hex]) [int] packets dropped.

Explanation This message indicates that the WAN module received

inconsistent statistics from the PXF. The PXF reported that a packet was
dropped, but the PXF did not report the correct packet count.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for

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resolved software issues using the Bug Toolkit at

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-3-UNSUPPORTED_LABEL_RANGE: The maximum label

range configured for this system exceeds
the [int] limit supported by the OSM module.

Explanation This message indicates that the MPLS label range configured for
this system is not supported. The maximum label range limit is specified in
the message.

Recommended Action Change the maximum MPLS label range by entering the
mpls label range command.

Error Message CWTLC-3-VTMS: [chars]

Explanation This message indicates that the OSM could not schedule the
wheel entry. The reason for the error is specified in the error message text.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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CWTLC-4

Error Message CWTLC-4-ASIC_RESET: Reset asics - [chars]

Explanation This message indicates that the ASICs on the OSM are resetting.
System traffic should recover and continue normally after the module resets.

Recommended Action No action is required.

Error Message CWTLC-4-CONST_SWITCHING_BUS_INTERFACE_ASIC_CONFIG_E

RR: Constellation Switching Bus Interface Asic [[dec]]
configuration failed after [dec] retries.

Explanation Configuration of the CWTLC switching bus inteface ASIC failed

after the specified number of attempts.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWTLC-4-EARLPATCH: EARL reset patch invoked.

Explanation This message indicates that the ASICs on the OSM have been
reset so that they can recover from the bus sequence error. This condition
usually occurs under heavy traffic with HA-related switchover or a module
OIR operation. System traffic should recover and continue normally.

Recommended Action If traffic recovers, no action is required. Otherwise, copy

the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-4-EARLSEQERR: Constellation bus Sequence

Error. Resetting port ASICS.

Explanation This message indicates that the SP has detected a sequence error
on the backplane bus of the OSM. A reset sequence from the EARL has been
called to recover from this error. System traffic should recover and continue
normally.

Recommended Action If traffic recovers, no action is required. Otherwise, copy

the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the

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representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-4-FABRICCRCERRORS: [dec] Fabric crc error

events in 100ms period

Explanation The CWTLC fabric interface ASIC encountered more CRC

errors than the supervisor engine CRC error threshold allows. The line card
has notified the supervisor engine, and the fabric interface will be
resynchronized.

Recommended Action No action is required.

Error Message CWTLC-4-FABRICSYNCERRS: [dec] Fabric sync error

events in 100ms period

Explanation The CWTLC crossbar switch fabric interface encountered more

synchronization error events than the supervisor engine synchronization error
threshold allows. The line card has notified the supervisor engine, and the
fabric interface will be resynchronized.

Recommended Action No action is required.

Recommended Action

Error Message CWTLC-4-PINNACLE_OLDIOFPGA: Link negotiation maybe

be affected, upgrade I/O FPGA

Explanation This message indicates that the system detected an older release
of the I/O FPGA software. The I/O FPGA software needs to be upgraded to
the latest release.

Recommended Action Upgrade the I/O FPGA software to the newest release.
If you require assistance, copy the message exactly as it appears on the
console or in the system log. Research and attempt to resolve the issue using
the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search

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CWTLC Messages

for resolved software issues using the Bug Toolkit at

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

CWTLC-5

Error Message CWTLC-5-BUS_SEQ_ERR: Constellation bus Sequence

Error. Resetting port ASICS.

Explanation This message indicates that the SP detected a sequence error on

the backplane bus of the OSM. The system called a reset sequence from the
EARL to recover from this error. System traffic should recover and continue
normally.

Recommended Action If traffic recovers, no action is required. If traffic does

not recover, copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message CWTLC-5-DATAPATH_RECOVERY_PATCH: EARL reset patch

invoked.

Explanation This message indicates that the ASICs on the OSM were reset so
that the module could recover from a bus sequence error. This condition
usually occurs under heavy traffic with HA-related switchover or a module
OIR operation. System traffic should recover and continue normally.

Recommended Action If traffic recovers, no action is required. If traffic does

not recover, copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message CWTLC-5-FABRIC_INTERFACE_ASIC_MODECHANGE: Fabric

Interface Asic switching bus Mode changed to [chars]

Explanation The supervisor engine has changed the CWTLC fabric interface
ASIC switching bus mode.

Recommended Action No action is required.

DBUS Messages
This section contains data bus (DBUS) messages.

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DBUS-3

Error Message DBUS-3-MSGPABADCONFIG: Slot [dec] has an

unsucessfully configured PA in bay [dec]

Explanation The port adapter (PA) in the specified slot is not successfully
configured either because it is not compatible with the VIP or because the
Cisco IOS software has no pertinent drivers.

Recommended Action Refer to the documentation for the PA to get a list of

compatible VIPs. If the VIP that contains the PA is supported, ensure that the
Cisco IOS software version supports the PA.

Error Message DBUS-3-MSGPAUNSUP: Slot [dec] has an unsupported PA

in bay [dec]

Explanation The PA in the slot is not supported either because it is not

compatible with the VIP or because the Cisco IOS software has no pertinent
drivers.

Recommended Action Refer to the documentation for the PA to get a list of

compatible VIPs. If the VIP that contains the PA is supported, ensure that the
Cisco IOS software version supports the PA.

DIAG Messages
This section contains the online diagnostics (DIAG) messages.

DIAG-3

Error Message DIAG-3-CARD_ABSENT: [chars] is not detected

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Explanation This message indicates that the online diagnostics does not find
any module in the specified slot.

Recommended Action Make sure that the module is seated in the specified slot,
and reset the module. If the problem persists, copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-CARD_REMOVED: [chars] is removed

Explanation This message indicates that the online diagnostics detects the
removal of the specified module. [chars] is the module.

Recommended Action No action is required.

Error Message DIAG-3-CREATE_DIAG_INFO_ERROR: Cannot create

diag_info for [chars]

Explanation This message indicates that an error occurred in creating

diag_info.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-CREATE_PROCESS_FAIL: Create Process [chars]

failed

Explanation This message indicates that a kernel error occurred while the
module created a specific process. [chars] is the process.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-DIAG_INFO_NULL: online_diag_info is NULL

Explanation This message indicates there was an error in the online diagnostic
sub-system.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-DIAG_RUNNING: Module [dec]: Online Diagnostic

is currently running

Explanation This message indicates that an online diagnostic is running on the

specified module. The system cannot run another diagnostic until the current
diagnostic is finished. [dec] is the module with the currently running
diagnostic.

Recommended Action No action is required.

Error Message DIAG-3-DIAG_STOPPED: Module [dec]: Online Diagnostic

is stopped

Explanation This message indicates that the online diagnostic has stopped.
[dec] is the number of the module.

Recommended Action No action is required.

Error Message DIAG-3-ENQUEUE_FAIL: Module [dec]: process_enqueue

failed

Explanation This message indicates that a kernel error was detected during
process_enqueue. [dec] is the module number.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-GET_ARGU_FAIL: Get argument failed.

Explanation This message indicates that a kernel error was detected.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-INVALID_MOD: Invalid Module [dec] in [chars]

Explanation This message indicates that an invalid module number is detected

in the current operation. [dec] is the invalid module number, and [chars] is the
name of the operation.

Recommended Action Make sure that the module number is correct. If the
module number is correct, copy the message exactly as it appears on the
console or in the system log. Research and attempt to resolve the issue using
the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search
for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-INVALID_PORT: Invalid Port No: [chars]

Explanation This message indicates that the online diagnostic received an

invalid port number. [chars] is the port number.

Recommended Action Make sure that the specified port number is valid.

Error Message DIAG-3-INVALID_TEST: Invalid TestIDs: [chars]

Explanation This message indicates that the online diagnostic received an

invalid test ID to run on the module. [chars] is the test.

Recommended Action Make sure that the test ID is correct. Use the show diag
content mod command to retrieve the valid test list for the module.

Error Message DIAG-3-MAJOR: [chars]: Online Diagnostics detected a

Major Error. Please use ’show diagnostic [chars]’ to see test
results.

Explanation This message indicates that the online diagnostics detects a major
error. [chars] is the error.

Recommended Action Reinsert the module. If the problem persists, copy the
message exactly as it appears on the console or in the system log. Research and
attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the
Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the

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representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-MAJOR_HW: Module [dec]: Online Diagnostics

detected a Major Error. Please use ‘show diagnostic module [dec]’
to see test results

Explanation This message indicates that the online diagnostics detects a major
error on the module. [dec] is the module number.

Recommended Action Reinsert the module. If the problem persists, copy the
message exactly as it appears on the console or in the system log. Research and
attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the
Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.n.

Error Message DIAG-3-MINOR: [chars]: Online Diagnostics detected a

Minor Error. Please use ’show diagnostic [chars]’ to see test
results.

Explanation This message indicates that the online diagnostics detects a minor
error on the module. [chars] is the error.

Recommended Action Reinsert the module. If the problem persists, copy the
message exactly as it appears on the console or in the system log. Research and
attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the

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Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-MINOR_HW: Module [dec]: Online Diagnostics

detected a Minor Error. Please use ‘show diagnostic module [dec]’
to see test results

Explanation This message indicates that the online diagnostics detects a minor
error on the module. [dec] is the module number.

Recommended Action Reinsert the module. If the problem persists, copy the
message exactly as it appears on the console or in the system log. Research and
attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the
Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message DIAG-3-MOD_ABSENT: Module [dec] is not detected

Explanation This message indicates that the online diagnostics do not find a
module in the specified slot. [dec] is the module number.

Recommended Action Make sure that module is seated correctly in the slot.
Reset the module. If the problem persists, copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-MOD_REMOVED: Module [dec] is removed

Explanation This message indicates that the online diagnostic detected the
removal of the specified module. [dec] is the module number.

Recommended Action No action is required.

Error Message DIAG-3-NO_DIAG_RUNNING: Module [dec]: Online

Diagnostic is not running

Explanation This message indicates that the online diagnostic is not running on
the module. [dec] is the module number.

Recommended Action No action is required.

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Error Message DIAG-3-NO_SCHED: Module [dec]: No Scheduled Online

Diagnostic exists

Explanation This message indicates that a scheduled online diagnostic does

not exist for the specified module. [dec] is the module number.

Recommended Action No action is required.

Error Message DIAG-3-NO_MEM: Module [dec]: Malloc error

Explanation This message indicates that a memory allocation error occurred in

the online diagnostic sub-system. [dec] is the module number.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-NO_TEST: Module [dec]: No test to run

Explanation This message indicates that the online diagnostic does not find
any test to run on the specified module. [dec] is the module number.

Recommended Action No action is required.

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Error Message DIAG-3-SCHED_CANCEL: Module [dec]: Scheduled Online

Diagnostic is canceled

Explanation This message indicates that the user has cancelled an online
diagnostic. [dec] is the module number.

Recommended Action No action is required.

Error Message DIAG-3-SCHED_EXIST: Module [dec]: Scheduled Online

Diagnostic exists

Explanation This message indicates that an online diagnostic has already been
scheduled. [dec] is the module number.

Recommended Action No action is required.

Error Message DIAG-3-SCHED_STOPPED: Module [dec]: Scheduled Online

Diagnostic is stopped

Explanation This message indicates that the user has stopped a scheduled
online diagnostic. [dec] is the module number.

Recommended Action No action is required.

Error Message DIAG-3-SET_ARGU_FAIL: Set argument failed.

Explanation This message indicates that a kernel error was detected.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-SKIP_ONDEMAND_STANDBY_SUP_TEST: Module [dec]:

[chars] cannot be executed

Explanation This message indicates that the online diagnostic is skipping the
specified standby supervisor engine tests because the tests cannot be executed
from the standby supervisor engine. [dec] is the module number, and [chars]
is the tests.

Recommended Action No action is required.

Error Message DIAG-3-SUP_FAILURE: [chars] supervisor has online

diagnostic failure [hex]: [chars]

Explanation This message indicates that the supervisor engine has an online
diagnostics failure.

Recommended Action The supervisor engine online diagnostics failure could be

minor, major, or critical. Depending on the severity of the failure, the bootup
process displays a warning message or sends the system to ROMMON state.

Error Message DIAG-3-TEST_FAIL: Module [dec]: [chars]{ID=[dec]}

Failed

Explanation This message indicates that the online diagnostic test failed to run
on the specified module. The first [dec] is the module number, and the second
[dec] is the test identification number. [chars] is the test name.

Recommended Action Rerun the test. If the test fails again, copy the message
exactly as it appears on the console or in the system log. Research and attempt
to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the
Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still

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require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DIAG-3-TEST_NOT_SUPPORT: Module [dec]:

[chars]{ID=[dec]} Test is not supported

Explanation This message indicates that the online diagnostic test is not
supported on the specified module due to the chassis configuration. The first
[dec] is the module number, and the second [dec] is the test identification
number. [chars] is the test name.

Recommended Action Turn on the diag message flag and rerun the test to obtain
more information about why the test is not supported. Copy the message
exactly as it appears on the console or in the system log. Research and attempt
to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the
Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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DIAG Messages

Error Message DIAG-3-UNKNOWN_OPCODE: Module [dec]: Unknown Upcode

[dec] is received

Explanation This message indicates that the online diagnostic received an

unknown operations code. The first [dec] is the module number, and the
second [dec] is the operations code.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

DIAG-6

Error Message DIAG-6-BYPASS: Module [dec]: Online Diagnostics is

Bypassed

Explanation This message indicates that online diagnostics will not be

performed because you want them bypassed. [dec] is the module number.

Recommended Action No action is required.

Error Message DIAG-6-DIAG_OK: Module [dec]: Passed Online

Diagnostics

Explanation This message indicates that online diagnostics did not detect any
errors on the module. [dec] is the module number.

Recommended Action No action is required.

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DIAG Messages

Error Message DIAG-6-RUN_COMPLETE: Module [dec]: Running Complete

Online Diagnostics...

Explanation This message indicates that complete online diagnostics will run
on the specified module. [dec] is the module number. Because online
diagnostics are performed one module at a time, the specified module might
have to wait for other modules to finish their online diagnostics.

Recommended Action No action is required.

Error Message DIAG-6-RUN_MINIMUM: Module [dec]: Running Minimum

Online Diagnostics...

Explanation This message indicates that minimum online diagnostics will run
on the specified module. [dec] is the module number. Because online
diagnostics are performed one module at a time, the specified module might
have to wait for other modules to finish their online diagnostics.

Recommended Action No action is required.

Error Message DIAG-6-SCHED_COMPLETE: Module [dec]: Scheduled

Online Diagnostic is Completed

Explanation This message indicates that the scheduled online diagnostics are
complete. [dec] is the module number.

Recommended Action No action is required.

Error Message DIAG-6-SCHED_RUNNING: Module [dec]: Performing

Scheduled Online Diagnostic...

Explanation This message indicates that the scheduled online diagnostics are
running on the specified module. [dec] is the module number.

Recommended Action No action is required.

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DOT1X Messages

Error Message DIAG-6-TEST_OK: Module [dec]: [chars]{ID=[dec]} is

Completed Successfully

Explanation This message indicates that the specified module completed an

online diagnostic test and no errors were found. The first [dec] is the module
number, and the second [dec] is the test identification number. [chars] is the
test name.

Recommended Action No action is required.

Error Message DIAG-6-TEST_RUNNING: Module [dec]: Running

[chars]{ID=[dec]}...

Explanation This message indicates that an online diagnostic test is running on

the module. The first [dec] is the module number, and the second [dec] is the
test identification number. [chars] is the test name.

Recommended Action No action is required,

DOT1X Messages
This section contains the IEEE 802.1X (DOT1X) messages.

DOT1X-4

Error Message DOT1X-4-MEM_UNAVAIL: Memory was not available to

perform the 802.1X action.

Explanation This message indicates that an insufficient amount of system

memory is available to perform 802.1X authentication.

Recommended Action Reduce other system activity to free memory. If

conditions require more memory, upgrade to a larger memory configuration.

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DOT1X Messages

Error Message DOT1X-4-MSG_ERR: Unknown message event reveived.

Explanation This message indicates that the 802.1X process received an

unknown message event.

Recommended Action Restart the 802.1X process by entering the dot1x

system-auth-control command. If this message recurs, reload the device.

Error Message DOT1X-4-PROC_START_ERR: Dot1x unable to start.

Explanation This message indicates that the system failed to create the 802.1X
process.

Recommended Action Restart the 802.1X process by entering the dot1x

system-auth-control command. If this message recurs, reload the device.

Error Message DOT1X-4-UNKN_ERR: An unknown operational error

occurred.

Explanation This message indicates that the 802.1X process cannot operate
because of an internal system error.

Recommended Action Restart the 802.1X process by entering the dot1x

system-auth-control command. If this message recurs, contact your Cisco
technical support representative.

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DOT1X Messages

DOT1X-5

Error Message DOT1X-5-ERR_CHANNELLING: Dot1x can not be enabled on

Channelling ports.

Explanation This message indicates that 802.1X could not be enabled on the
channelling port. This condition was caused by attempting to set 802.1X port
control to auto or force-unauthorized (Force_unauth) mode on a channelling
port, which is not allowed.

Recommended Action Disable channelling on the interface. Attempt to set the

802.1X operation again.

Error Message DOT1X-5-ERR_DYNAMIC: Dot1x can not be enabled on

Dynamic ports.

Explanation This message indicates that 802.1X could not be enabled on the
dynamic-mode port. This condition was caused by attempting to set 802.1X
port control to auto or force-unauthorized (Force_unauth) mode on a
dynamic-mode port, which is not allowed.

Recommended Action Disable dynamic mode on the interface. Attempt to set

the 802.1X operation again.

Error Message DOT1X-5-ERR_DYNAMIC_VLAN: Dot1x can not be enabled on

Dynamic VLAN ports.

Explanation This message indicates that 802.1X could not be enabled on the
dynamic VLAN port. This condition was caused by attempting to set 802.1X
port control to auto or force-unauthorized (Force_unauth) mode on a dynamic
VLAN port, which is not allowed.

Recommended Action Disable dynamic VLAN configuration on the interface.

Attempt to set the 802.1X operation again.

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DOT1X Messages

Error Message DOT1X-5-ERR_MULTI_ACCESS: Dot1x can not be enabled on

voice vlan configured ports.

Explanation This message indicates that 802.1X could not be enabled on a

voice VLAN-configured port. This condition was caused by attempting to set
802.1X port control to auto or force-unauthorized (Force_unauth) mode on a
voice VLAN-configured port, which is not allowed.

Recommended Action Disable voice VLAN on the interface. Attempt to set the
802.1X operation again.

Error Message DOT1X-5-ERR_PROTO_TUNNELLING: Dot1x can not be

enabled on protocol tunnelling enabled ports.

Explanation This message indicates that 802.1X could not be enabled on the
protocol tunneling-enabled port. This condition was caused by attempting to
set 802.1X port control to auto or force-unauthorized (Force_unauth) mode on
a protocol tunnelling enabled port, which is not allowed.

Recommended Action Disable protocol tunneling on the interface. Attempt to

set the 802.1X operation again.

Error Message DOT1X-5-ERR_PSECURE: Dot1x can not be enabled on Port

Secuirity enabled ports.

Explanation This message indicates that 802.1X could not be enabled on the
port security-enabled port. This condition was caused by attempting to set
802.1X port control to auto or force-unauthorized (Force_unauth) mode on a
port security-enabled port, which is not allowed.

Recommended Action Disable port security on the interface. Attempt to set the
802.1X operation again.

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DOT1X Messages

Error Message DOT1X-5-ERR_RSPAN_VLAN: Dot1x can not be enabled on

ports configured in Remote SPAN vlan.

Explanation This message indicates that 802.1X could not be enabled on the
Remote SPAN VLAN port. This condition was caused by attempting to set
802.1X port control to auto or force-unauthorized (Force_unauth) mode on a
port which is in remote SPAN VLAN, which is not allowed.

Recommended Action Disable Remote SPAN on the VLAN. Attempt to set the
802.1X operation again.

Error Message DOT1X-5-ERR_SPANDST: Dot1x can not be enabled on SPAN

destion ports.

Explanation This message indicates that 802.1X could not be enabled on the
SPAN destination port. This condition was caused by attempting to set 802.1X
port control to auto or force-unauthorized (Force_unauth) mode on a SPAN
destination port, which is not allowed.

Recommended Action Disable SPAN destination on the interface. Attempt the

802.1X operation again.

Error Message DOT1X-5-ERR_STATIC_MAC: Dot1x can not be enabled on

a port configured with Static MAC addresses.

Explanation This message indicates that a port could not enable 802.1X
because the port is configured with static MAC addresses. This condition was
caused by an attempt to set 802.1X port control to auto or to
force-unauthorized mode on a port that is configured with a static MAC
addresses.

Recommended Action Remove the static MAC addresses on the port, and retry
the 802.1X operation.

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DOT1X Messages

Error Message DOT1X-5-ERR_TRUNK: Dot1x can not be enabled on Trunk

port.

Explanation This message indicates that 802.1X could not be enabled on the
trunk port. This condition was caused by attempting to set 802.1X port control
to auto or force-unauthorized (Force_unauth) mode on a trunk port, which is
not allowed.

Recommended Action Disable trunking on the interface. Attempt the 802.1X

operation again.

Error Message DOT1X-5-ERR_TUNNEL: Dot1x be enabled on 802.1q

tunnelling enabled ports.

Explanation This message indicates that 802.1X could not be enabled on the
802.1Q tunnel-enabled port. This condition was caused by attempting to set
802.1X port control to auto or force-unauthorized (Force_unauth) mode on a
802.1Q tunnel-enabled port, which is not allowed.

Recommended Action Disable 802.1Q tunneling on the interface. Attempt the

802.1X operation again.

Error Message DOT1X-5-ERR_VLAN_NOT_ASSIGNABLE: RADIUS attempted to

assign a VLAN to Dot1x port [chars] whose VLAN cannot be
assigned.

Explanation This message indicates that the RADIUS server attempted to

assign a VLAN to a supplicant on a port whose VLAN cannot be change (for
example, on a routed port).

Recommended Action Do one of the following actions:

– Update the RADIUS configuration so that the server does not assign a
VLAN to this user.
– Move the user to a swichport.

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DOT1X Messages

Error Message DOT1X-5-ERR_VLAN_NOT_FOUND: RADIUS attempted to

assign non-existent VLAN name [chars] to Dot1x port.

Explanation This message indicates that the RADIUS server attempted to

assign a VLAN to a supplicant on a port, but the VLAN name was not found
in the VTP database. [chars] is the VLAN name.

Recommended Action Ensure that the VLAN exists in the VTP database before
the supplicant attempts to authenticate.

Error Message DOT1X-5-ERR_VLAN_RSPAN_CONFIGURED: VLAN [dec] is

configured as a Remote SPAN VLAN, which has Dot1x enabled
interface(s) configured. Please disable Dot1x on all ports in
this VLAN or do not enable RSPAN on this VLAN.

Explanation This message indicates that Remote SPAN should not be enabled
on a VLAN in which ports are 802.1X enabled. [dec] is the VLAN.

Recommended Action Do one of the following actions:

– Disable Remote SPAN in the VLAN.
– Disable 802.1X on all the ports in the VLAN.

Error Message DOT1X-5-ERR_VVID: Dot1x can not be enabled on ports

with a voice VLAN configured

Explanation This message indicates that 802.1X cannot coexist with voice
VLANs on the same port.

Recommended Action Do not enable 802.1X on ports with voice VLANs.

Error Message DOT1X-5-INVALID_INPUT: Dot1x Interface parameter is

Invalid on interface [chars].

Explanation This message indicates that the 802.1X interface parameter is out
of the specified range or is invalid. [chars] is the interface.

Recommended Action Refer to the CLI help documentation to determine the

valid 802.1X parameters.

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DOT1X Messages

Error Message DOT1X-5-INVALID_MAC: Invalid MAC

address(zero,broadcast or multicast mac address [chars] is
trying to authenticate.

Explanation This message indicates that a zero, a broadcast, or a multicast

MAC address was attempting authentication using 802.1X. Authentication is
only allowed for a valid non-zero, a valid non-broadcast, or a valid
non-multicast source MAC address. [chars] is the address.

Recommended Action Connect an 802.1X-supported host to the

802.1X-enabled port.

Error Message DOT1X-5-NOT_DOT1X_CAPABLE: Dot1x disabled on

interface [chars] because its not an Ethernet interface.

Explanation This message indicates that 802.1X authentication can only be

enabled on Ethernet interfaces. [chars] is the interface.

Recommended Action Enable 802.1X authentication on Ethernet interfaces

only.

Error Message DOT1X-5-SECURITY_VIOLATION: Secuirity violation on

interface [chars], New MAC address [enet] is seen on the
interface in Single host mode.

Explanation This message indicates that the port on the specified interface is
configured in single-host mode. Any new host that is detected on the interface
is treated as a security violation. The port has been error disabled. [chars] is
the interface, and [enet] is the MAC address.

Recommended Action Ensure that the port is configured to use only one host.
Enter the shutdown followed by no shutdown command to restart the port.

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DOT1X_MOD

DOT1X_MOD
This section contains the IEEE 802.1X module (DOT1X_MOD) messages.

DOT1X_MOD-3

Error Message DOT1X_MOD-3-NULLPTR: [chars]: Did not expect NULL

pointers at [dec].

Explanation This message indicates that the derived pointers are null. This
condition could be the result of bad derivation values. Because this condition
could be related to the hardware, reset the switch. If this condition recurs, the
problem is related to the software.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

DOT1XREGISTORS
This section contains the IEEE 802.1X registers (DOT1XREGISTORS)
messages.

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DOT1XREGISTORS

DOT1XREGISTORS-3

Error Message DOT1XREGISTORS-3-ERRONREAD: [chars]: Failed to read

[chars] register.

Explanation This message indicates that a 802.1X register was not read. If this
condition happens with all features on the switch, a hardware failure has
occurred.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message DOT1XREGISTORS-3-ERRONWRITE: [chars]: Failed to

write [chars] register.

Explanation This message indicates that a 802.1X register was not written. If
this condition happens with all features on the switch, a hardware failure has
occurred.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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DTP Messages

contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

DTP Messages
This section contains the Dynamic Trunk Protocol (DTP) messages.

DTP-1

Error Message DTP-1-ILGLCFG: Illegal config (on, isl--on,dot1q) on

Port [module]/[number]

Explanation This message indicates that one end of the trunk is configured as
ON, ISL and the other end is configured ON, 802.1Q. [module] is the module
number, and [number] is the port number.

Recommended Action This configuration is illegal. You must change the

encapsulation type so that both ends of the trunk match.

DTP-4

Error Message DTP-4-MEM_UNAVAIL: Memory not available to perform

the trunk negotiation action

Explanation This message indicates that the system is unable to negotiate

trunks because of a lack of memory.

Recommended Action Reduce other system activity to ease memory demands.

If conditions warrant, upgrade to a larger memory configuration.

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DTP Messages

Error Message DTP-4-UNKN_ERR: An unknown operational error

occurred

Explanation This message indicates that the system is unable to negotiate

trunks because an internal operation generated an unexpected error.

Recommended Action Reload the device.

DTP-5

Error Message DTP-5-DOMAINMISMATCH: Unable to perform trunk

negotiation on port [chars] because of VTP domain mismatch.

Explanation This message indicates that the two ports involved in trunk
negotiation belong to different VTP domains. Trunking is possible only when
the ports involved belong to the same VTP domain.

Recommended Action Ensure that the two ports that are involved in trunk
negotiation belong to the same VTP domain.

Error Message DTP-5-NONTRUNKPORTON: Port [dec]/[chars] has become

non-trunk

Explanation This message indicates that the interface [dec] / [chars] is

nontrunked. [dec] / [chars] is the module number/interface range.

Recommended Action This message is provided for information only.

Error Message DTP-5-TRUNKPORTCHG: Port [dec]/[chars] has changed

from [chars] trunk to [chars] trunk

Explanation This message indicates that the encapsulation type of the trunk has
changed. [dec] is the module number, the first [chars] is the interface number,
the second [chars] is the original encapsulation type, and the third [chars] is
the new encapsulation type.

Recommended Action This message is provided for information only.

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EARL Messages

Error Message DTP-5-TRUNKPORTON: Port [dec]/[chars] has become

trunk

Explanation This message indicates that the interface [dec] / [chars] is trunked.
[dec] / [chars] is the module number/interface range.

Recommended Action This message is provided for information only.

EARL Messages
This section contains the Enhanced Address Recognition Logic (EARL)
messages.

EARL-0

Error Message EARL-0-FATAL_ERR: [chars]

Explanation This message indicates that the EARL is in panic mode. The
system is printing registers and other information to help determine the cause
of the problem.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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EARL Messages

Error Message EARL-0-TASK_SPAWN_FAIL: Failed to spawn task [chars]

Explanation The system crashed because it was not able to spawn Layer 2
tasks. The system crash happened when the system was booted. [chars] is the
task.

Recommended Action After this error message displays, the system performs a
crashdump. Contact your Cisco technical support representative, and provide
the representative with the crashdump information. If this interruption occurs
on the supervisor engine, you must reboot the switch. If the switch has a
redundant supervisor engine, the standby supervisor engine takes over
automatically.

EARL-2

Error Message EARL-2-PATCH_INVOCATION_LIMIT: [dec] Recovery patch

invocations in the last 60 secs have been attempted. Max limit
reached

Explanation This message indicates that EARL recovery has been attempted
for the maximum number of times that is allowed in the last 60 seconds. The
module has been reset instead of attempting recovery again.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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EARL Messages

Error Message EARL-2-SWITCH_BUS_TIMEOUT: Switching bus timeout

detected. System not switch packets for [dec] sec

Explanation This message indicates that the EARL did not switch any packets
on the EARL bus. The system is applying a recovery patch. [dec] is the number
of seconds.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

EARL-3

Error Message EARL-3-FABRIC_INTERFACE_ASIC_SEQ_ERR: Recovering

from sequence error detected on fabric interface ASIC.

Explanation A sequence error was detected by the Fabric Interface ASIC. The
system is applying a recovery patch.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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EARL Messages

information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message EARL-3-MEDUSA_SEQ_ERR: Sequence error detected by

Medusa ASIC. Applying recovery patch

Explanation This message indicates that a sequence error was detected by the
Medusa ASIC. The error could be fatal. The system is applying a recovery
patch.

Recommended Action If the error message recurs, copy the message exactly as
it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

EARL-4

Error Message EARL-4-NF_USAGE: Current Netflow Table Utilization

is [dec]%

Explanation This message indicates that NetFlow table utilization exceeds a

preset threshold percentage.

Recommended Action No action is required.

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EARL-5

Error Message EARL-5-EXCESSIVE_INTR: INBAND [dec]/[dec] EOBC

[dec]/[dec] DMA/TIMER [dec]/[dec] EARL [dec]/[dec]

Explanation This message indicates that the system has experienced critical
interruptions that indicate that EARL might not be functioning anymore.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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EARL_BUS_INTERFACE_ASIC

EARL_BUS_INTERFACE_ASIC
This section contains messages for the Enhanced Address Recognition Logic bus
interface ASIC (EARL_BUS_INTERFACE_ASIC).

EARL_BUS_INTERFACE_ASIC-4

Error Message EARL_BUS_INTERFACE_ASIC-4-ERR_INTRPT: Interrupt

[chars] occurring in EARL bus connection ASIC.

Explanation An error interrupt is occurring on the switching bus interface

ASIC.

Recommended Action Enter the show earl status command on the consoles of
the switch supervisor and any DFC-enabled modules. Contact your Cisco
technical support representative, and provide the representative with the
gathered information.

EARL_L2_ASIC
This section contains Enhanced Address Recognition Logic Layer 2 ASIC
(EARL_L2_ASIC) messages.

EARL_L2_ASIC-0

Error Message EARL_L2_ASIC-0-FATAL_INTR: EARL L2 ASIC: fatal

interrupt: int status [hex], int mask [hex]

Explanation This message indicates critical EARL Layer 2 ASIC interrupts.

EARL might not be functioning anymore.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,

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EARL_L2_ASIC

these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

EARL_L2_ASIC-2

Error Message EARL_L2_ASIC-2-PARITY_ERR: EARL L2 ASIC: parity intr

#[dec]: address [hex], Data: [hex], [hex], [hex], [hex]

Explanation This message indicates that the system detected a parity error
while accessing the forwarding table.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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EARL_L3_ASIC Messages

EARL_L2_ASIC-4

Error Message EARL_L2_ASIC-4-INTR_THROTTLE: Throttling "[chars]"

Intr. Exceeded permitted [int]/[dec] intrs/msec

Explanation This message indicates an excessive number of interrupts. The

system will perform throttling to keep the SP safe.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

EARL_L3_ASIC Messages
This section contains Enhanced Address Recognition Logic Layer 3 ASIC
(EARL_L3_ASIC) messages.

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EARL_L3_ASIC Messages

EARL_L3_ASIC-3

Error Message EARL_L3_ASIC-3-INTR_FATAL: EARL L3 ASIC: fatal

interrupt [chars]

Explanation This message indicates that the Enhanced Address Recognition

Logic L3 ASIC detected an unexpected fatal condition. This message
indicates a hardware failure or malfunction. The system will reload to attempt
to fix the problem.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

EARL_L3_ASIC-4

Error Message EARL_L3_ASIC-4-INTR_THROTTLE: Throttling "[chars]"

Intr. Exceeded permitted [int]/[dec] intrs/msec

Explanation This message indicates an excessive number of interrupts. The

system performs throttling to keep the switch processor safe.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at

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http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message EARL_L3_ASIC-4-INTR_WARN: EARL L3 ASIC: Non-fatal

interrupt [chars]

Explanation This message indicates that the EARL Layer 3 ASIC detected an
unexpected non-fatal condition.

Recommended Action If this message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message EARL_L3_ASIC-4-INTR_WARN_MINOR: EARL L3 ASIC:

Non-fatal interrupt [chars]

Explanation This message indicates that the EARL Layer 3 ASIC detected an
unexpected non-fatal condition, which might result in the appearance of
illegal or malformed packets. However, the system is operating fine, and this
condition has no impact on system performance.

Recommended Action Check the traffic in the network for sources of

malformed packets.

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EC Messages

Error Message EARL_L3_ASIC-4-L3_PAR_ERR: EARL L3 ASIC: L3 Parity

error. Error data [hex]. Error address [hex]

Explanation This message indicates that the Enhanced Address Recognition

Logic Layer 3 ASIC detected an Layer 3 parity error. However, the software
will handle this condition to ensure that it does not affect system
performance.

Recommended Action No action is required.

EC Messages
This section contains the EtherChannel (EC) messages.

EC-4

Error Message EC-4-NOMEM: Not enough memory available for [chars]

Explanation This message indicates that the Port Aggregation Protocol (PAgP)
Shim/EC could not obtain the memory it needed. [chars] is the EtherChannel.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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EC-5

Error Message EC-5-CANNOT_BUNDLE_QOS: Removed [chars] from port

channel because a QoS policy cannot be supported across multiple
DFC cards.

Explanation This message indicates that the specified port specified cannot
join the port channel because the QoS policy attached to the port channel
cannot support multiple DFCs.

Recommended Action Move the port to another port channel or remove the
QoS policy from the port channel.

Error Message EC-5-COMPATIBLE: [chars] is compatible with

port-channel members

Explanation This message indicates that the specified port was not operational
earlier because its attributes were different from the attributes of the port
channel or the attributes of the ports within the port-channel. The system
detects that the attributes of the specified port now match the port-channel
attributes.

Explanation No action is required.

Error Message EC-5-DONTBNDL: [chars] suspended: incompatible

partner port with [chars]

Explanation This message indicates that the configuration of the partner port
is different from the configuration of other ports in the bundle. A port can
only join the bundle when the global configuration of the port and the
configuration of the partner port are the same as other ports in the bundle.

Recommended Action Ensure that the configuration of the partner ports is the
same for all ports in the bundle.

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EC Messages

Error Message EC-5-PORTDOWN: Shutting down [chars] as its

port-channel is admin-down

Explanation This message indicates that the administrative state of the port is
controlled by the administrative state of its aggregate port. If the
administrative state of the aggregate port is down, the administrative state of
the port is also forced down.

Recommended Action Enter the no shutdown command on the aggregate port

to activate (unshut) the aggregation port.

EC-6

Error Message EC-6-BUNDLE: Interface [chars] joined port-channel

[dec]

Explanation This message indicates that the indicated interface joined the
specified EtherChannel. [chars] is the Layer 3 interface, and [dec] is the
EtherChannel.

Recommended Action No action is required.

Error Message EC-6-CANNOT_BUNDLE1: Port-channel [chars]is

admin-down, port [chars] will remain stand-alone.

Explanation This message indicates that the EtherChannel is administratively

down. The first [chars] is the EtherChannel, and the second [chars] is the
Layer 3 interface.

Recommended Action Restart the EtherChannel.

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EC Messages

Error Message EC-6-CANNOT_BUNDLE2: Port-channel [chars] is not

compatible with port [chars], port will remain stand-alone.

Explanation This message indicates that the interface has different interface
attributes than those of the EtherChannel, so the interface can join the bundle
and change the interface attributes to match the EtherChannel attributes. The
first [chars] is the EtherChannel, and the second [chars] is the Layer 3
interface.

Recommended Action Change the interface attributes to match the

EtherChannel attributes.

Error Message EC-6-CANNOT_UNSUITABLE: [chars] will not join any

port-channel. Unsuitable attribute configured

Explanation This message indicates that one of the interfaces cannot join the
EtherChannel because it is configured for PortFast, VLAN Membership
Policy Server (VMPS), or Dest_SPAN. All of these configurations are
unsuitable for EtherChannels. [chars] is the interface name.

Recommended Action Remove the unsuitable configuration.

Error Message EC-6-L3DONTBNDL1: [chars] suspended: PAgP enabled

locally, not enabled on the remote interface

Explanation This message indicates that PAgP is enabled on a Layer 3

interface, but the partner does not have PAgP enabled. In this mode, the
interface is put in a suspended state. [chars] is the Layer 3 interface.

Recommended Action Enable PAgP on the remote side.

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EC Messages

Error Message EC-6-L3DONTBNDL2: [chars] suspended: GC of partner

port is different than some of the other ports

Explanation This message indicates that an interface cannot join a bundle

unless the local group capability and the partner group capability are the same
as the capability of the interfaces in the bundle. In this case, the partner
interface global configuration is different from some of the other interfaces in
the bundle. [chars] is the Layer 3 interface.

Recommended Action Make sure that the partner group capability for all the
interfaces in the group is the same.

Error Message EC-6-L3PORTDOWN: Shutting down [chars] as its

port-channel is admin-down

Explanation This message indicates that the Layer 3 interface administrative

state is ruled by the administrative state of its EtherChannel. If the
EtherChannel administrative state is down, the Layer 3 interface
administrative state is forced down. [chars] is the Layer 3 interface.

Recommended Action No action is required.

Error Message EC-6-NOPAGP: Invalid EC mode, PAgP not enabled

Explanation This message indicates that PAgP is not included in the image, and
the EC mode cannot be set to desirable/auto.

Recommended Action Get an image with PAgP included, or set the mode to ON.

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Error Message EC-6-NOTINSYNC: [chars] suspended: Not in sync with

other interfaces in the group

Explanation This message indicates that all Layer 2 interfaces in a group in the
ON mode should be compatible, noncompatible Layer 2 interfaces will be
suspended, all Layer 3 interfaces in the group should be compatible, and
noncompatible Layer 3 interfaces will be suspended. [chars] is the Layer 3
interface.

Recommended Action Make the interface attributes compatible: either shut or

no shut.

Error Message EC-6-L3STAYDOWN: [chars] will remain down as its

port-channel [chars] is admin-down

Explanation This message indicates that on Layer 3 interfaces and aggregation

interfaces, the administrative state of the aggregation interface overrides the
administrative state of the Layer 3 interface. If the aggregation interface is
administratively down, all interfaces in the aggregation interface are down.
The first [chars] is the Layer 3 interface, and the second [chars] is the
port-channel.

Recommended Action Enter the no shutdown command on the aggregation

interface.

Error Message EC-6-UNBUNDLE: Interface [chars] left the

port-channel [dec]

Explanation This message indicates that the indicated interface left the
specified EtherChannel. [chars] is the Layer 3 interface, and [dec] is the
EtherChannel.

Recommended Action No action is required.

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EHSA Messages

EHSA Messages
This section contains the Enhanced High System Availability (EHSA) messages.

EHSA-3

Error Message EHSA-3-CONFIG_SYS: [char]

Explanation This message indicates that an EHSA configuration sync error

occurred. The error will be displayed. [chars] is a text explanation.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message EHSA-3-FSM: [char]

Explanation This message indicates that an EHSA Finite State Machine (FSM)
error occurred. The error will be displayed. [char] is a text explanation.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the

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Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message EHSA-3-GENERAL: [char]

Explanation This message indicates that an EHSA error occurred. The error
will be displayed. [char] is a text explanation.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message EHSA-3-IPC: [chars]

Explanation This message indicates that an Interprocess Communication (IPC)

error occurred. The error will be displayed. [chars] is a text explanation.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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ENVM Messages

contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

ENVM Messages
This section contains the environmental monitor (ENVM) messages.

ENVM-0

Error Message ENVM-0-SHUT: Environmental Monitor initiated

shutdown

Explanation This message indicates that the environmental monitor has

initiated a system shutdown.

Recommended Action Review previous environmental monitor warning

messages to determine the cause of the shutdown. Enter the show
environment last command after the router has rebooted.

Error Message ENVM-0-STATUS_NOT_READY: Environmental Monitor

temperature sensor not ready

Explanation This message indicates that the temperature sensor is not ready.

Recommended Action The Mistral ASIC temperature hardware might have to be

replaced. Copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

ENVM-2

Error Message ENVM-2-ENVCRIT: [chars] measured at [chars]

Explanation One of the measured environmental test points has exceeded an

extreme threshold. This condition could cause the system to fail to operate
properly. The first [chars] is the environmental test point, and the second
[chars] is the measurement.

Recommended Action Correct the specified condition, or the system may shut
down automatically as a preventive measure. Enter the show environment all
and show environment table commands to help determine if the condition is
due to a temperature or a voltage condition. If the message is a critical
temperature warning, ensure that the router fans are operating and that the air
conditioning in the room is functioning.

ENVM-3

Error Message ENVM-3-CPUCARD: Unknown CPU type [dec]

Explanation This message indicates that a CPU card in the system was not
recognized by the software. [dec] is the CPU type.

Recommended Action Ensure that the image that you are loading supports the
NPE in the chassis. Enter the show version command.

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EOBC Messages

ENVM-4

Error Message ENVM-4-RPSFAIL: [chars] may have a failed channel

Explanation This message indicates that one of the power supplies in a dual
(redundant) power supply might have failed. [chars] is the power supply that
might have failed.

Recommended Action Check the input to the power supply, or replace the faulty
power supply as soon as possible to avoid an unplanned outage.

ENVM-6

Error Message ENVM-6-PSOK: [chars] now appears to be working

correctly.

Explanation This message indicates that the power supply that was previously
reporting as failed now appears to be operating properly. [chars] is the power
supply.

Recommended Action Check the external connections to the power supply and
check for any further failure messages.

EOBC Messages
This section contains the Ethernet Out-of-Band Channel (EOBC) messages.

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EOBC Messages

EOBC-0

Error Message EOBC-0-EOBC_JAM_FATAL: [chars] in slot [dec] is

jamming the EOBC channel. It has been disabled.

Explanation The primary supervisor engine EOBC hardware is faulty. There

is no standby supervisor engine to take over. The switch has been shut down.

Recommended Action Immediately replace the supervisor engine in the

specified slot.

EOBC-2

Error Message EOBC-2-EOBC_JAM: EOBC channel is jammed. Attempting

to diagnose the source of the problem and recover if possible.

Explanation This message indicates that the SP is unable to communicate with

other processors in the system because of a problem with the EOBC channel.
The problem could be due to faulty EOBC hardware on the supervisor engine
or due to a module with a faulty connector to the EOBC channel. The SP will
attempt to recover automatically. The success of this automatic recovery will
be communicated with more messages.

Recommended Action No action is required.

Error Message EOBC-2-EOBC_JAM_RECOVERED: [chars] in slot [dec] is

jamming the EOBC channel. It has been disabled. [chars]

Explanation This message indicates that the specified module has faulty
hardware and is adversely affecting the operation of the switch. The
remaining modules will be power cycled and brought online.

Recommended Action Immediately replace the module in the specified slot.

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EOBC Messages

EOBC-3

Error Message EOBC-3-NOEOBCBUF: No EOBC buffer available. Dropping

the packet.

Explanation This message indicates that the EOBC receive buffer pool has
been exhausted. No more input packets can be handled until some buffers are
returned to the pool.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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FABRIC-SP Messages

FABRIC-SP Messages
This section contains the switching mode (FABRIC-SP) messages.

FABRIC-SP-4

Error Message FABRIC-SP-4-CONFIGURATION_FAILED: the module in slot

[dec] failed to be completely configured

Explanation To operate in fabric-enabled mode, the Switch Fabric Module

must be configured for traffic-forwarding. The module resets and the
configuration is attempted again. [dec] is the slot number.

Recommended Action If the module consistently fails, contact your Cisco

technical support representative.

Error Message FABRIC-SP-4-FABRIC_MODULE_ACTIVE: the switching

fabric module in slot [dec] became active

Explanation This message indicates that the Switch Fabric Module in the
indicated slot is active. [dec] is the slot number.

Recommended Action No action is required.

Error Message FABRIC-SP-4-FABRIC_MODULE_BACKUP: the switching

fabric module in slot [dec] became backup

Explanation This message indicates that the Switch Fabric Module in the
indicated slot functions as backup. [dec] is the slot number.

Recommended Action No action is required.

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FABRIC-SP Messages

Error Message FABRIC-SP-4-FACRIC_MODULE_OFFLINE: last

crossbar-mode module in system at slot [dec]

Explanation This message indicates that the last Switch Fabric Module located
in the indicated slot in the system is offline. [dec] is the slot number. This
message appears when the last fabric-enabled module is removed or powered
down.

Recommended Action If an error forces the module to go offline, contact your

Cisco technical support representative.

Error Message FABRIC-SP-4-SYNC_FAILED: the module in slot [dec]

could not synchronize with the crossbar fabric

Explanation Three unsuccessful attempts were made to synchronize the

module in the indicated slot with the switch fabric. [dec] is the slot number.

Recommended Action Determine if a mechanical problem, such as an

incompletely inserted Switch Fabric Module, is causing a synchronization
problem. Correct the problem, and retry the module online operation.

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FM Messages

FM Messages
This section contains the feature manager (FM) messages.

FM-2

Error Message FM-2-ACL-FAILURE: Interface [chars] traffic will not

comply with ACLs in [chars] direction(s)

Explanation This message indicates that the configured ACLs are too large for
all of them to all fit in the hardware ternary content addressable memory
(TCAM). ACLs will not be applied on traffic for this interface due to TCAM
resource contention. The first [chars] is the interface, and the second [chars]
is the direction.

Recommended Action Enter the tcam priority command to prioritize interfaces

for switching. Try and share the same ACLs across multiple interfaces in order
to reduce TCAM resource contention.

Error Message FM-2-ACLS_EXCEEDED: Interface [chars] number of ACLs

in [chars] direction(s) exceeded the maximum(255) for merge

Explanation The ACL merge function failed because the number of ACLs to be
merged exceeded the maximum number of ACLs (255). The ACL merge
function can only handle up to 255 ACLs applied on an interface. The first
[chars] is the interface name, and the second [chars] is the direction (ingress
or egress).

Recommended Action Reduce the number of VACL sequences or features

applied on the interface.

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Error Message FM-2-BAD-MESSAGE: Error in internal message - bad

result [dec]

Explanation This message indicates that a software error may have affected
programming of ACLs into the TCAM. [dec] is the invalid result.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message FM-2-BAD-TLV: Error in internal messaging - bad tlv

[dec]

Explanation This message indicates that a software error may have affected
programming of ACLs into the TCAM. [dec] is the invalid type, length, value
(TLV).

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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FM Messages

Error Message FM-2-SEQUENCE: Error in internal messaging - lost

message (i/f [chars], dir [chars], type [dec])

Explanation This message indicates that a software error may have affected the
programming of ACLs into the TCAM. The first [chars] is the interface name,
the second [chars] is the ingress or egress direction, and the [dec] is the request
type.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message FM-2-TCAM-BAD-LOU: Bad TCAM LOU operation in ACL

Explanation This message indicates that a software error caused a failure when
programming ACLs into the TCAM.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message FM-2-TCAM-ERROR: TCAM programming error [dec]

Explanation This message indicates that a software error caused a failure when
programming ACLs into the TCAM. [dec] is the error code.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message FM-2-TCAM-MEMORY: NMP processor memory low

Explanation This message indicates that inadequate memory caused a failure

when programming ACLs into the TCAM.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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FM Messages

Error Message FM-2-TCAM_REDIRECT_EXCEEDED: Interface [chars]:

Hardware TCAM redirect index table capacity exceeded

Explanation This message indicates that the hardware TCAM does not have
the capacity to handle the number of redirect indices used for the ACLs that
are globally configured. A failure first occurred on the specified interface.
Current feature configuration on this interface using redirect indices will not
be fully functional.

Recommended Action The hardware TCAM can globally handle an allocation

of a maximum of 255 redirect indices. Try to remove from the configuration
part of the features that require redirect index resources (for example, VACL
redirect sequences from the VLAN access map; mls ip directed-broadcast
drop-on-receive protocol-type proto_type Port1 ... PortN from the VLAN
interfaces; SLB). Then reconfigure the features on the failed interfaces. Also,
use the appropriate show command on the SP/NMP side to determine the
current use of redirect indices.

Error Message FM-2-VACL-FAILURE: Interface [chars] traffic will

not comply with VACLs in [chars] direction(s)

Explanation This message indicates that the configured ACLs are too large to
fit in the hardware TCAM. VLAN access control lists (VACLs) will not be
applied on traffic for this interface due to TCAM resource contention. The first
[chars] is the interface, and the second [chars] is the direction.

Recommended Action Enter the tcam priority command to prioritize interfaces

for switching. To reduce TCAM resource contention, share the same ACLs
across multiple interfaces.

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Error Message FM-2-VACL_IPX: Vlan access map [chars] configured on

[chars] is removed

Explanation This message indicates that the VLAN access map on the VLAN
is removed because the hardware is not able to support the configured IPX
VACLs. The first [chars] is the VLAN access map name, and the second
[chars] is the interface name.

Recommended Action The hardware supports IPX VACLs with the following
fields: ipx protocol type, source network, destination network, and destination
host. Reconfigure the IPX VACLs, and apply them again.

Error Message FM-2-VACL_LOU: Vlan access map [chars] configured on

[chars] is removed

Explanation This message indicates that the VLAN access map is removed
because the number of logical operations used with the IP VACLs exceeds the
hardware capacity. The first [chars] is the VLAN access map name, and the
second [chars] is the interface name.

Recommended Action Reduce the use of logical operations in the configured IP

VACLs.

Error Message FM-2-VACL_NOMEMORY: Vlan access map [chars]

configured on [chars] is removed

Explanation The VLAN access map on the VLAN is removed because of

insufficient memory. The first [chars] is the VLAN access map name, and the
second [chars] is the interface name.

Recommended Action Reduce the number of the VLAN access map sequences
or the size of the ACLs.

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FM Messages

FM-4

Error Message FM-4-ACES_EXCEEDED: Interface [chars] traffic will

be software switched in [chars] direction(s)

Explanation This message indicates that the number of ACEs exceeded the
maximum number that could be supported by the system. The system applied
a bridge result for the ACL instead.

Recommended Action The configured ACLs are too large to all fit in the
hardware TCAM. Enter the mls tcam priority command to prioritize
interfaces for hardware switching. Try to share the same ACLs across multiple
interfaces to reduce TCAM resource contention.

Error Message FM-4-ACL-CONFLICT: Interface [chars] configured ACLs

conflict in [chars] direction(s)

Explanation This message indicates that the configured routed ACLs for this
interface conflict with the VACLs on this interface. The traffic on this interface
may not comply with either the routed ACLs or VACLs under this condition.
The first [chars] is the interface, and the second [chars] is the direction.

Recommended Action Redefine either the VACLs or the routed ACLs, or

remove one or the other to avoid the conflict.

Error Message FM-4-BAD_STAT_MESSAGE: Error in netflow stats

messaging - no_entries [dec]

Explanation This message indicates that a software error might have affected
the statistics for the reflexive ACL.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the

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FM Messages

Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message FM-4-INSP_VACL: VACL & INSPECTION conflict on i/f

[chars]

Explanation This message indicates that the VACL and the inspection function
on the same interface are not supported. If the VACL is configured, the
inspection function is inactive. [chars] is the interface.

Recommended Action Remove either the inspection/inspection ACL or the

VACL on the interface. To activate the inspection function, remove the VACL
and reconfigure the inspection. To apply the VACL, remove the inspection
function and reconfigure the VACL.

Error Message FM-4-RACL-REDUCED: Interface [chars] routed traffic

will be software switched in [chars] direction(s)

Explanation This message indicates that the configured ACLs are too large to
fit all in the hardware TCAM. TCAM resource contention prevents ACLs from
being applied in the TCAM for this interface. Traffic on this interface is sent
to software so that the ACLs can be applied. The first [chars] is the interface,
and the second [chars] is the direction.

Recommended Action Enter the tcam priority command to prioritize interfaces

for hardware switching. To reduce TCAM resource contention, share the same
ACLs across multiple interfaces.

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Error Message FM-4-TCAM_API_FAILURE: Interface [chars] traffic

will be software switched in [chars] direction(s)

Explanation This message indicates that a TCAM API failure prevents ACLs
from being applied in the TCAM for this interface. The system applied a
bridge result for the ACL instead.

Recommended Action The configured ACLs are too large to all fit in the
hardware TCAM. Enter the mls tcam priority command to prioritize
interfaces for hardware switching. Try to share the same ACLs across multiple
interfaces in order to reduce TCAM resource contention.

Error Message FM-4-TCAM-CAPMAP: Interface [chars] hardware TCAM

LOU usage capability exceeded

Explanation This message indicates that the hardware TCAM can only handle
up to nine logical operations per interface and up to 64 logical operations. The
hardware TCAM cannot handle the number of logical operations used with the
configured ACLs on this specific interface. [chars] is the interface.

Recommended Action Reduce the use of logical operations in the ACLs.

Error Message FM-4-TCAM-ENTRY: Hardware TCAM entry capacity

exceeded

Explanation This message indicates that the configured ACLs are too large for
all of them to fit in the hardware TCAM. The hardware TCAM cannot handle
all of the configured ACLs.

Recommended Action Enter the tcam priority command to prioritize interfaces

for switching. To reduce TCAM resource contention, share the same ACLs
across multiple interfaces.

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Error Message FM-4-TCAM-LABEL: Hardware TCAM label capacity

exceeded

Explanation This message indicates that the hardware TCAM can only handle
500 interfaces configured with ACLs. The hardware TCAM cannot handle the
number of interfaces configured with ACLs.

Recommended Action Enter the tcam priority command to prioritize interfaces

for hardware switching. Remove ACLs from some of the interfaces.

Error Message FM-4-TCAM-LOU: Hardware TCAM LOU capacity exceeded

Explanation This message indicates that the hardware TCAM can only handle
up to nine logical operations per interface and up to 64 logical operations. The
hardware TCAM cannot handle the number of logical operations used with the
configured ACLs.

Recommended Action Reduce the use of logical operations in the ACLs.

Error Message FM-4-VACL_PVLAN: Vacl config is NOT supported on

secondary Vlan: [chars] and will be removed

Explanation This message indicates that the current implementation of

Feature Manager does not support the configuration of VACLs on secondary
VLANs. The VACL configuration is removed from the VLAN interface when
it becomes a secondary private VLAN. Both the hardware and the software
will be updated accordingly.

Recommended Action Change the VLAN to be a primary VLAN or a regular

(non-private) VLAN, and then reapply the VLAN filter.

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GBIC Messages

Error Message FM-4-VLOU_EXCEEDED: Part of the traffic for the ACL:

[chars] will be forwarded to CPU

Explanation To prevent the possibility that the hardware TCAM does not have
the capacity to handle the number of logical operations used with the
configured ACLs, the software has bridged part of the traffic to the CPU.

Recommended Action The hardware TCAM can handle up to nine logical

operations for each interface and up to 64 logical operations in total. Try to
enable the logical operations expansion by entering the mls ip acl port
expand command from the configuration prompt. If the problem is still there,
it is because the software cannot expand the entry using the TCP flag. If
possible, put the entries that use the TCP flag before other entries in the ACL,
or you could accept having some entries bridged to the CPU.

GBIC Messages
This section contains the Gigabit Interface Converter (GBIC) messages.

GBIC-4

Error Message GBIC-4-CHECK_SUM_FAILED: GBIC EEPROM data check sum

failed for GBIC interface [chars]

Explanation This message indicates that the GBIC was identified as a Cisco
GBIC, but the system was unable to read vendor-data information to verify its
correctness. [chars] is the interface.

Recommended Action Remove and reinsert the GBIC. If this situation recurs,
the GBIC may be defective.

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Error Message GBIC-4-NOREAD_VNAME: Unable to read vendor name for

GBIC interface [chars]

Explanation This message indicates that the GBIC was identified as a Cisco
GBIC, but the system was unable to read the name of the GBIC vendor. [chars]
is the interface.

Recommended Action Remove and reinsert the GBIC. If this situation recurs,
the GBIC may be defective.

Error Message GBIC-4-NOREAD_VSDATA: Unable to read vendor-specific

data for GBIC interface [chars]

Explanation This message indicates that the GBIC was identified as a Cisco
GBIC, but the system was unable to read identifying vendor-specific
information to verify its authenticity. [chars] is the interface.

Recommended Action Remove and reinsert the GBIC. If this situation recurs,
the GBIC may be defective.

Error Message GBIC-4-NOREAD_VSERNUM: Unable to read serial number

for GBIC interface [chars]

Explanation This message indicates that the GBIC was identified as a Cisco
GBIC, but the system was unable to read the GBIC serial number. [chars] is
the interface.

Recommended Action Remove and reinsert the GBIC. If this situation recurs,
the GBIC may be defective.

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GBIC Messages

Error Message GBIC-4-UNRECOGNIZED_EXTTYPE: GBIC interface [chars]

has unrecognized extended type

Explanation This message indicates that the GBIC was identified as a Cisco
GBIC, but the system does not recognize its reported extended type code.

Recommended Action Check the list of supported GBICs for this version of the
system software. An upgrade may be required for newer GBICs. Even if
unrecognized, the GBIC may still operate properly but with limited
functionality.

Error Message GBIC-4-XCVR_INTERR: Internal error occurred in setup

for GBIC interface [chars]

Explanation This message indicates that the system could not allocate
resources or had some other problem in the setup of the specified GBIC
interface. [chars] is the interface.

Recommended Action Reload the system. If this problem recurs, contact your
Cisco technical support representative.

GBIC-6

Error Message GBIC-6-SERDES_MODULE_UNKNOWN: Unrecognizable GBIC

found in [chars] (module mask [hex])

Explanation This message indicates that the GBIC presented data that did not
correctly identify the GBIC type to the system. This GBIC will be handled as
a generic GBIC.

Recommended Action If the GBIC fails to become operational, reinsert the

GBIC. If the GBIC continues to fail after reinsertion, the GBIC might be
defective or incompatible with the switch.

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GBIC_SECURITY Messages

Error Message GBIC-6-SERDES_SERIAL_INV_DATA: Unrecognizable GBIC

found in [chars] (serial data [hex])

Explanation This message indicates that the GBIC presented data that did not
correctly identify the GBIC type to the system. This GBIC will be handled as
a generic GBIC.

Recommended Action If the GBIC fails to become operational, reinsert the

GBIC. If it continues to fail after reinsertion, the GBIC might be defective or
incompatible with the switch.

GBIC_SECURITY Messages
This section contains the Gigabit Interface Converter security
(GBIC_SECURITY) messages.

GBIC_SECURITY-4

Error Message GBIC_SECURITY-4-GBIC_INTERR: Internal error occurred

in setup for GBIC interface [chars]

Explanation This message indicates that the system could not allocate
resources or had some other problem in the setup of the specified GBIC
interface. [chars] is the interface.

Recommended Action Reload the system. If this problem recurs, contact your
Cisco technical support representative.

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GBIC_SECURITY_CRYPT Messages
This section contains the Gigabit Interface Converter cryptographic security
(GBIC_SECURITY_CRYPT) messages.

GBIC_SECURITY_CRYPT-4

Error Message GBIC_SECURITY_CRYPT-4-ID_MISMATCH: Identification

check failed for GBIC in port [dec]

Explanation This message indicates that the GBIC was identified as a Cisco
GBIC, but the system was unable to verify its identity. [dec] is the port
number.

Recommended Action Ensure that the Cisco IOS software running on the
system supports the GBIC. If the GBIC is newer, a system software upgrade
might be required. Also verify that the GBIC was obtained from Cisco or from
a supported vendor.

Error Message GBIC_SECURITY_CRYPT-4-UNRECOGNIZED_VENDOR: GBIC in

port [dec] manufactured by an unrecognized vendor

Explanation This message indicates that the GBIC was identified as a Cisco
GBIC, but the system was unable to match its manufacturer with one on the
known list of Cisco GBIC vendors. [dec] is the port number.

Recommended Action Ensure that the Cisco IOS software running on the
system supports the GBIC. If the GBIC is newer, a system software upgrade
might be required.

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GBIC_SECURITY_UNIQUE Messages

Error Message GBIC_SECURITY_CRYPT-4-VN_DATA_CRC_ERROR: GBIC in

port [dec] has bad crc

Explanation This message indicates that the GBIC was identified as a Cisco
GBIC, but the GBIC does not have valid CRC in the EEPROM data. [dec] is
the port number.

Recommended Action Ensure that the Cisco IOS software running on the
system supports the GBIC. If the GBIC is newer, a system software upgrade
might be required. Even if the GBIC is unrecognized by the system, the GBIC
might still operate properly but with limited functionality.

GBIC_SECURITY_UNIQUE Messages
This section contains the Gigabit Interface Converter unique security
(GBIC_SECURITY_UNIQUE) messages.

GBIC_SECURITY_UNIQUE-3

Error Message GBIC_SECURITY_UNIQUE-3-DUPLICATE_GBIC: GBIC

interface [dec]/[dec] is a duplicate of GBIC interface
[dec]/[dec]

Explanation This message indicates that the GBIC was identified as a Cisco
GBIC, but its vendor ID and serial number match those of another interface on
the system. The [dec]/[dec] variables are the interfaces of the matching
GBICs.

Recommended Action Cisco GBICs are assigned unique serial numbers. Verify
that the GBIC was obtained from Cisco or a supported vendor.

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ICC Messages

GBIC_SECURITY_UNIQUE-4

Error Message GBIC_SECURITY_UNIQUE-4-DUPLICATE_SN: GBIC interface

[dec]/[dec] has the same serial number as another GBIC interface

Explanation This message indicates that the GBIC was identified as a Cisco
GBIC, but its serial number matches that of another interface on the system.
[dec]/[dec] is the GBIC interface.

Recommended Action Cisco GBICs are assigned unique serial numbers. Verify
that the GBIC was obtained from Cisco or a supported vendor.

ICC Messages
This section contains the InterCard Communication (ICC) messages.

ICC-5

Error Message ICC-5-WATERMARK: [dec] pkts for class [chars] are

waiting to be processed.

Explanation This message indicates that a particular ICC port is processing

many packets. [dec] is the number of packets received by the class, and [chars]
is the name of the class.

Recommended Action No action is required.

IDBMAN Messages
This section contains the interface description block manager (IDBMAN)
messages.

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IDBMAN-3

Error Message IDBMAN-3-AGGPORTMISMATCH: [chars]: [chars]([dec] /

[dec]) does match internal slot/port state [chars]([dec] /
[dec])

Explanation This message indicates that an internal error caused the software
to use an invalid aggregate port.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message IDBMAN-3-DELETEDAGGPORT: [chars]([dec] / [dec])

Group [dec] has been deleted, but is being reused.

Explanation This message indicates that an internal error caused a deleted

interface to be reused for a new aggregate port.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message IDBMAN-3-INVALIDAGGPORTBANDWIDTH: [chars]([dec] /

[dec]) has an invalid bandwidth value of [dec]

Explanation This message indicates that an internal error caused an invalid

bandwidth to be used for an aggregate port.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message IDBMAN-3-INVALIDPORT: [chars]: trying to use invalid

port number [dec] ( Max [dec] )

Explanation This message indicates that an internal error caused the software
to use an invalid port number.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the

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representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message IDBMAN-3-INVALIDVLAN: [chars]: trying to use invalid

Vlan [dec]

Explanation This message indicates that an internal error caused the software
to use an invalid VLAN.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message IDBMAN-3-NOTANAGGPORT: [chars]( [dec] / [dec] ) is

not an aggregate port

Explanation This message indicates that an internal error caused an interface

that is not an aggregate port to be used for aggregate port operations.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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IDBMAN Messages

contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message IDBMAN-3-PORTNOTINAGGPORT: [chars]([dec] / [dec]) is

not present in Aggport [chars]([dec] / [dec])

Explanation This message indicates an internal error that caused an invalid

port to be part of an aggregate port.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message IDBMAN-3-VLANINUSE: [chars]: Vlan [dec] is in use by

[chars]

Explanation Each Layer 3 interface has a VLAN associated with it. This
message indicates that the VLAN associated with the specified interface is
being used by another Layer 3 interface.

Recommended Action No action is required.

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Error Message IDBMAN-3-VLANNOTSET: [chars]: Vlan [dec] not set

since it already has Vlan [dec]

Explanation This message indicates that an internal error caused an interface

not to have its VLAN set to the requested value.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

IDBMAN-4

Error Message IDBMAN-4-ACTIVEPORTSINAGGPORT: [chars]( [dec] /

[dec] ) has [dec] active ports, but is being removed

Explanation This message indicates that an internal error caused an aggregate

port with active ports to be removed.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message IDBMAN-4-SVI_LIMIT: Switch virtual interface count

exceeded the recommended limit of [dec]

Explanation This message indicates that the recommended number of switch

virtual interfaces (SVIs) has been exceeded. [dec] is the recommended limit.

Recommended Action Try to keep the number of SVIs below the recommended
limit. Also, you can enter the show tech-support command to gather data that
might help identify the exact nature of the error. If you cannot determine the
nature of the error from the error message text or from the show tech-support
command output, contact your Cisco technical support representative, and
provide the representative with the gathered information.

IDBMAN-6

Error Message IDBMAN-6-VLANMAPPED: Vlan [dec] is mapped to [chars]

Explanation This informational message indicates that the specified VLAN is

mapped to the specified interface.

Recommended Action No action is required.

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IPC Messages
This section contains the InterProcessor Communication (IPC) messages.

IPC-5

Error Message IPC-5-MSG_NULL: [chars]

Explanation This message indicates that the IPC message is null. [chars] is the
message.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message IPC-5-RPCFULL: port: [hex], index: [dec], type: [hex]

Explanation This message indicates that an RPC request for an application

could not be added to the RPC request table because pending requests have
filled the RPC request table.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still

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IPNAT Messages

require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message IPC-5-WATERMARK: [dec] messages pending in [hex] for

the port [chars] [hex].[hex]

Explanation This message indicates that a particular IPC port is overused. An

application is not draining packets quickly, which suggests that the CPU is
very busy. [dec] is the number of messages pending in the IPC to be processed
by the application. [chars] is the IPC port name. The first [hex] is the IPC port
number, the second [hex] is the IPC seat number, and the third [hex] is the IPC
index.

Recommended Action No action is required.

IPNAT Messages
This section contains the IP Network Address Translation (IPNAT) messages.

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IPNAT-4

Error Message IPNAT-4-ADDR_ALLOC_FAILURE: Address allocation

failed for [IP_address], pool [chars] might be exhausted

Explanation This message indicates that an address could not be allocated

from the IPNAT pool. This condition can cause a translation failure and might
result in packets being dropped. The counter for missed packets will be
incremented.

Recommended Action Check to see if the NAT pool has been exhausted. To
reuse any existing addresses in the NAT pool for new packet flows, clear the
current NAT entries using the clear ip nat translation command.

IP_VRF Messages
This section contains IP VPN routing/forwarding instance common error
(IP_VRF) messages.

IP_VRF-4

Error Message IP_VRF-4-VRF_DELETE_WAIT: The VRF [chars] is getting

deleted after a wait

Explanation This message indicates that there are still routes in the deleted
VRF routing table. To ensure reusablity of the same VRF, the system forcibly
clears the VRF routing table, which causes the VRF to get deleted.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via

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L2_APPL Messages

the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,

or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

L2_APPL Messages
This section contains the Layer 2 application (L2_APPL) messages.

L2_APPL-0

Error Message L2_APPL-0-TASK_SPAWN_FAIL: Failed to spawn task

"[chars]"

Explanation This message indicates that the system failed to initialize the
specified task.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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L2_APPL-4

Error Message L2_APPL-4-MAC_MOVE: Host [enet] is flapping between

port [chars] and port [chars]

Explanation This message indicates that the specified host is alternating back
and forth between the specified ports.

Recommended Action Check the network for possible loops.

Error Message L2_APPL-4-UNKMESG: Unknown received message [dec]

Explanation This message indicates that an internal error has occurred. A

mismatch between Cisco IOS image versions might cause this message to
display.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

L3_ASIC Messages
This section contains the Layer 3 ASIC (L3_ASIC) messages.

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L3_ASIC-1

Error Message L3_ASIC-1-ERR_NF_PARITY: Netflow table parity error

can’t be fixed by software.

Explanation There are too many NetFlow parity errors to be fixed by the
software.

Recommended Action Reload the system. If you continue to see this messages
after reloading, contact your Cisco technical support representative to obtain
a replacement for the supervisor engine.

L3_MGR Messages
This section contains the Layer 3 manager system log (L3_MGR) messages.

L3_MGR-3

Error Message L3_MGR-3-FLUSH: L3 MGR flush error: [chars]

Explanation This message indicates that the Layer 3 manager has encountered
a flush error. [chars] is the error description.

Recommended Action If the message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message L3_MGR-3-ICC_ASYNC: L3 MGR async request failed:

[chars]

Explanation This message indicates that the Layer 3 manager received a NULL
packet. [chars] is the error description.

Recommended Action If the message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message L3_MGR-3-L2_FLUSH_ENTRY: L3 MGR install L2 flush

entry: [chars]

Explanation This message indicates that the Layer 3 manager is receiving

faulty status information. [chars] is the error description.

Recommended Action If the message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the

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representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message L3_MGR-3-NULL_SVI: L3 MGR svi allocation error:

[chars]

Explanation This message indicates that the Layer 3 Manager cannot allocate
a switched virtual interface (SVI). [chars] is the error description.

Recommended Action If the message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message L3_MGR-3-NULL_VLAN: L3 MGR vlan allocation error:

[chars]

Explanation This message indicates that the Layer 3 manager cannot allocate
a VLAN. [chars] is the error description.

Recommended Action If the message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or

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contact your Cisco technical support representative and provide the

representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message L3_MGR-3-REQ_SEND: L3 MGR SEND error: [chars]

Explanation This message indicates that the Layer 3 manager has problems
sending out the request. [chars] is the error description.

Recommended Action If the message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message L3_MGR-3-RSP_RCVD: L3 MGR RCVD error: [chars]

Explanation This message indicates that the Layer 3 manager has received an
error packet. [chars] is the error description.

Recommended Action If the message recurs, copy the message exactly as it

appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the

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representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message L3_MGR-3-SW_SHORTCUT: L3 MGR install sw shortcut:

[chars]

Explanation This message indicates that the Layer 3 manager is receiving

faulty status information. [chars] is the error description.

Recommended Action If the message recurs, copy the message exactly as it

appears on the console or in the system log, contact your Cisco technical
support representative, and provide the representative with the gathered
information.

L3_MGR-4

Error Message L3_MGR-4-L3M_FMASK_CHANGED: [chars] flowmask changed

from [chars] to [chars]

Explanation This message indicates that a NetFlow flowmask changed.

Recommended Action To return the NetFlow flowmask to the previous

configuration, deconfigure the feature, QoS policing, uRPF, or the mls flow
command.

LYRA Messages
This section contains the Layer 2 forwarding engine (LYRA) messages.

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LYRA-0

Error Message LYRA-0-FATAL_INTR: LYRA: fatal interrupt: int status

0x[hex], int mask 0x[hex]

Explanation This message indicates that the Enhanced Address Recognition

Logic (EARL) may not be functioning because of a fatal interruption. EARL
can no longer forward any packets. The first [hex] is the interface status, and
the second [hex] is the interface mask.

Recommended Action After this error message displays, the system performs a
crashdump. Contact your Cisco technical support representative, and provide
the representative with the crashdump information. If this interruption occurs
on the supervisor engine, you must reboot the switch. If the switch has a
redundant supervisor engine, the standby supervisor engine takes over
automatically.

LYRA-1

Error Message LYRA-1-SCP_Q_CREATE_FAIL: Failed to create LYRA SCP

queue.

Explanation This message indicates that the system failed to create an internal
queue.

Recommended Action Reboot your system. If you receive this message

continually, enter the show tech-support command to gather system and
configuration information, contact your Cisco technical support
representative, and provide the representative with the gathered information.

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Error Message LYRA-1-TASK_CREATE_FAIL: Failed to create LYRA Fatal

interrupt patch task

Explanation This message indicates that spawning a task failed.

Recommended Action Reboot your system. If you receive this message

continually, enter the show tech-support command to gather system and
configuration information, contact your Cisco technical support
representative, and provide the representative with the gathered information.

LYRA-2

Error Message LYRA-2-L2L3_SEQ_ERR: L2 Seq 0x[hex], L3 Seq 0x[hex],

L2L3 Mismatch seq 0x[hex]

Explanation This message indicates that a LYRA ASIC Layer 2-Layer 3

sequence error occurred and the system recovered. The first [hex] is the Layer
2 sequence, the second [hex] is the Layer 3 sequence, and the third [hex] is the
Layer 2/Layer 3 mismatched sequence.

Recommended Action No action is required unless throughput is reduced. If

throughput is reduced, reboot the system.

Error Message LYRA-2-PARITY_ERR: LYRA: parity intr [dec]: address

0x[hex], Data: 0x[hex], 0x[hex], 0x[hex], 0x[hex]

Explanation This message indicates that the system detected a parity error
while accessing the forwarding table. [dec] identifies the parity interruption,
[hex] is the address where the error occurred, and the four [hex] variables
provide data about the error.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the

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Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message LYRA-2-RESET_LC: Resetting the linecard [dec]

Explanation This message indicates that the system failed to receive a

Switch-Module Configuration Protocol (SCP) response. The system is
resetting the indicated module. [dec] is the module number.

Recommended Action No action is required.

Error Message LYRA-2-SEQ_ERR: Lyra [chars] Seq [hex], Cntrl1 [hex],

Cntrl2 [hex]

Explanation This message indicates that a LYRA ASIC sequence error

occurred, but the system self-recovered. [chars] is the type of sequence error,
the first [hex] is the sequence, the second [hex] identifies control register 1,
and the third [hex] identifies control register 2.

Recommended Action No action is required. If you see this message

continually, contact your Cisco technical support representative, and provide
the representative with the sequence error information.

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LYRA-4

Error Message LYRA-4-INV_MSG: Received [chars] message from slot

[dec]

Explanation This message indicates that the system received a message from
an invalid module. [chars] is the message that was received, and [dec] is the
slot number.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message LYRA-4-INV_REG: LYRA: Attempt to [chars] invalid

register

Explanation This message indicates that an internal error has occurred. The
system attempted to read or write to an invalid LYRA ASIC register.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the

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representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message LYRA-4-MEDUSA_SEQ_ERR: Sequence error detected by

Medusa. Applying recovery patch.

Explanation This message indicates that the Medusa ASIC detected a sequence
error. The system is applying a recovery patch. You might receive this message
during online insertion and removal or during high traffic periods.

Recommended Action No action is required. If you see this message

continually, contact your Cisco technical support representative, and provide
the representative with the sequence error information.

MCAST Messages
This section contains the Layer 2 multicast log (MCAST) messages.

MCAST-4

Error Message MCAST-4-MET_THRESHOLD_EXCEEDED: Multicast Expansion

table has exceeded [dec]% of its capacity and is reaching its
maximum

Explanation This message indicates that the number of entries in the Multicast
Expansion Table exceeds 98 percent of the possible number of entries in the
table.

Recommended Action No action is required. If the Multicast Expansion Table

reaches its maximum capacity, the software will forward multicast routes and
outgoing interfaces that do not have space in the hardware.

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MCAST-6

Error Message MCAST-6-GC_LIMIT_EXCEEDED: IGMP snooping was trying

to allocate more Layer 2 entries than what allowed ([dec])

Explanation The allocation of Layer 2 entries has been limited in order to

conserve system resources.

Recommended Action To set the limit of Layer 2 entries, enter the ip igmp
snooping l2-entry-limit command. Increasing the value of the max-entries
variable could cause a reload by increasing the use of system resources.

Error Message MCAST-6-IGMP-CGMP: IGMP snooping now is running in

IGMP CGMP mode on VLAN [dec]

Explanation This message indicates that Internet Group Management Protocol

(IGMP) snooping detected a switch or a router that uses the Cisco Group
Management Protocol (CGMP) and that IGMP now runs in CGMP mode on
the affected VLAN. [dec] is the VLAN number.

Recommended Action No action is required.

Error Message MCAST-6-IGMP-ONLY-MODE: IGMP snooping is now running

in IGMP only mode on vlan [dec]

Explanation This message indicates that IGMP snooping is now running on a

network where there are no devices that use CGMP. [dec] is the VLAN
number.

Recommended Action No action is required.

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Error Message MCAST-6-L2_HASH_BUCKET_COLLISION: Failure installing

(G,C)->index: ([enet],[dec])->[hex] Protocol :[dec] Error:[dec]

Explanation This message indicates that a Layer 2 entry could not be installed
in the hardware because there is not enough space in the hash bucket.
Multicast packets will be flooded on the incoming VLAN because the Layer 2
entry installation failed.

Recommended Action No action is required.

MISTRAL Messages
This section contains the Mistral ASIC (MISTRAL) messages.

Note In later 12.1 E releases, the SYSTEM_CONTROLLER facility name replaces the
MISTRAL facility name. For example, MISTRAL-3-ERROR becomes
SYSTEM_CONTROLLER-3-ERROR. Both messages indicate the same system
condition.

Note An “SP” between the facility and the severity level (for example,
MISTRAL-SP-3-ERROR) indicates that the condition is coming from the Mistral
ASIC on the supervisor engine. If nothing appears between the facility and the
severity level (for example, MISTRAL-3-ERROR), the condition is coming from
the Mistral ASIC on the MSFC.

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MISTRAL-3

Error Message MISTRAL-3-COR_MEM_ERR : Correctable DRAM memory

error. Count [dec], log [hex]

Explanation A correctable error has occurred in the DRAM system.

Recommended Action If additional DRAM errors do not occur, no action is

required. If this message recurs, copy the message exactly as it appears on the
console or in the system log. Research and attempt to resolve the issue using
the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search
for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MISTRAL-3-DUMP : Mistral Global Registers Dump

Explanation This message provides information regarding the internal state of

the Mistral ASIC.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative

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with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MISTRAL-3-ERROR : Error condition detected: [chars]

Explanation The most common errors from the Mistral ASIC on the MSFC are
TM_DATA_PARITY_ERROR, SYSDRAM_PARITY_ERROR,
SYSAD_PARITY_ERROR, and TM_NPP_PARITY_ERROR. Possible
causes of these parity errors are random static discharge or other external
factors.

Recommended Action If the error message is only seen once (or rarely), the
recommendation is to monitor the switch syslog to confirm the error message
was an isolated incident. If these error messages are reoccurring, open a case
with the Technical Assistance Center through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information that you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MISTRAL-3-FATAL : An unrecoverable error has been

detected. The system is being reset.

Explanation The Mistral ASIC has detected an unrecoverable error condition.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative

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with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MISTRAL-3-INFO1 : [chars]=[hex]

Explanation This message provides information regarding the internal state of

the Mistral ASIC.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MISTRAL-3-INFO2 : [chars]=[hex]([hex])

Explanation This message provides information regarding the internal state of

the Mistral ASIC.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact

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your Cisco technical support representative and provide the representative

with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MISTRAL-3-INVALID_SEND : Invalid send operation

(packet on [chars])

Explanation An internal error caused an illegal call to a device driver.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MISTRAL-3-INV_TX_PACKET : [chars]: packet neither on

IBL nor on OBL

Explanation The packet to be transmitted is neither on the Input Buffer Logic,

including the memory for the incoming packet cache, nor on the Output
Buffer Logic, including the output buffer memory.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you

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still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MISTRAL-3-MORE_COR_ERR : [chars] [dec] correctable

DRAM memory errors in previous hour

Explanation Multiple correctable errors have occurred in the system DRAM.

Recommended Action Reboot the system at the next convenient time. If the
error persists after the system reboot, copy the message exactly as it appears
on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search
for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MISTRAL-3-NOBUF : Dropping the packet.

Explanation The Mistral ASIC receive buffer pool has been exhausted. No
further input packets can be processed until some buffers are returned to the
pool.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,

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MISTRAL Messages

these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MISTRAL-3-RESET : Resetting Mistral due to [chars]

Explanation The Mistral ASIC is being reset because of internal errors.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

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MISTRAL Messages

Error Message MISTRAL-SP-3-ERROR: Error condition detected:

[chars]

Explanation The most common errors from the Mistral ASIC on the
supervisor engine are TM_DATA_PARITY_ERROR and
TM_NPP_PARITY_ERROR. Possible causes of these parity errors are
random static discharge or other external factors.

Recommended Action If the error message is only seen once (or rarely), the
recommendation is to monitor the switch syslog to confirm the error message
was an isolated incident. If these error messages are reoccurring, open a case
with the Technical Assistance Center through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information that you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

MISTRAL-6

Error Message MISTRAL-6-BAD_IDB : Bad idb for vector [chars]:

[chars] vlan [dec] total [dec]

Explanation An invalid IDB has been returned from a "get" operation.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to

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MLS_STAT Messages

your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

MLS_STAT Messages
This section contains Enhanced Address Recognition Logic (EARL) multilayer
switching (MLS) statistics log (MLS_STAT) messages.

MLS_STAT-4

Error Message MLS_STAT-4-IP_LEN_ERR: MAC/IP length inconsistencies

Explanation The system has received one or more packets that have an IP
length that does not match the physical length.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show mls statistics command to gather
data that may help identify the nature of the error. If you cannot determine the
nature of the error from the error message text or from theshow mls statistics
command output, contact your Cisco technical support representative and
provide the representative with the gathered information.

Error Message MLS_STAT-4-IP_TOO_SHRT: Too short IP packets

received

Explanation The system has received one or more IP packets that are too short.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show mls statistics command to gather
data that may help identify the nature of the error. If you cannot determine the
nature of the error from the error message text or from theshow mls statistics
command output, contact your Cisco technical support representative and
provide the representative with the gathered information.

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MLS_STAT Messages

Error Message MLS_STAT-4-IP_CSUM_ERR: IP checksum errors

Explanation The system has received one or more packets with IP checksum
errors.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show mls statistics command to gather
data that may help identify the nature of the error. If you cannot determine the
nature of the error from the error message text or from theshow mls statistics
command output, contact your Cisco technical support representative and
provide the representative with the gathered information.

Error Message MLS_STAT-4-IPX_LEN_ERR: MAC/IPX length

inconsistencies

Explanation The system has received one or more packets that have an IPX
length that does not match the physical length.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show mls statistics command to gather
data that may help identify the nature of the error. If you cannot determine the
nature of the error from the error message text or from theshow mls statistics
command output, contact your Cisco technical support representative and
provide the representative with the gathered information.

Error Message MLS_STAT-4-IPX_TOO_SHRT: Too short IPX packets

received

Explanation The system has received one or more IPX packets that are too
short.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show mls statistics command to gather
data that may help identify the nature of the error. If you cannot determine the
nature of the error from the error message text or from theshow mls statistics
command output, contact your Cisco technical support representative and
provide the representative with the gathered information.

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MLSCEF Messages

MLSCEF Messages
This section contains the Multilayer Switching Cisco Express Forwarding
(MLSCEF) messages.

MLSCEF-2

Error Message MLSCEF-2-FREEZE: hardware switching disabled on card

Explanation This message indicates that a corrupted MLSCEF process has been
frozen for examination.

Recommended Action Copy the message exactly as it appears on the console or

in the system log, contact your Cisco technical support representative, and
provide the representative with the gathered information.

MLSCEF-7

Error Message MLSCEF-7-END_FIB_EXCEPTION: FIB TCAM exception

cleared, all CEF entries will be hardware switched

Explanation This message indicates that the FIB TCAM free blocks are
available again.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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MLSCEF Messages

information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MLSCEF-7-FIB_EXCEPTION: FIB TCAM exception, Some

entries will be software switched

Explanation This message indicates that the FIB TCAM free blocks do not
exist.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MLSCEF-7-FIB_MASK_MISMATCH: Attempt to delete an

entry not matching block mask - class = [dec], [dec]/[dec], mask
[dec]/[dec]

Explanation This message indicates that the passed mask does not match the
stored block mask.

Recommended Action This is a debugging message only. No action is required.

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MLSM Messages

Error Message MLSCEF-SP-7-SHADOW_INCONSISTENCY: FIB TCAM Mismatch

for value: Index: [num]

Explanation This message indicates that the system encountered an

inconsistency with the shadow copy of the FIB TCAM. The mismatch was
found for the value entry at the specified TCAM index. [num] is the index.

Recommended Action This message is for debugging purposes.

Error Message MLSCEF-SP-7-WRITE_INCONSISTENCY: FIB TCAM Mismatch

for value: Index: [num]

Explanation This message indicates that a TCAM write error occurred for the
value entry at the specified index. [num] is the index.

Recommended Action This message is for debugging purposes.

MLSM Messages
This section contains the Multilayer Switching Multicast (MLSM) messages.

MLSM-6

Error Message MLSM-6-CONFIG_MISMATCH: Multicast hardware switching

config mis-match between RP and NMP.It is likely to be disabled
on the NMP

Explanation This message indicates that MLS multicast hardware switching is

enabled on the route processor but is probably disabled on the supervisor
engine.

Recommended Action Correct the configuration by enabling IGMP snooping

and MLSM on the supervisor engine.

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MLSM Messages

Error Message MLSM-6-CONFIG_MISMATCH_RECOVERED: Multicast hardware

switching mismatch recovered from earlier config mis-match

Explanation This message indicates that the MLSM configuration mismatch

between the route processor and the supervisor engine has been corrected. The
MLS multicast hardware switching is probably enabled on the supervisor
engine.

Recommended Action Note the difference between the time when the error
occurred and the time of the error message. This time span indicates when no
hardware-switched entries existed on the switch.

Error Message MLSM-6-ICC_ERROR: MMLS stopped because of an internal

communication error between RP and SP

Explanation This message indicates that an internal communication error has

occurred between the supervisor engine and the Multilayer Switch Feature
Card (MSFC). When communication between the supervisor engine and the
MSFC cannot be maintained, MLSM is disabled internally.

Recommended Action Restart MLSM to recover from this situation.

Error Message MLSM-6-IPC_ERROR: MMLS: IPC failure detected between

RP and SP

Explanation The system identified an IPC failure between the RP and SP. This
condition can occur when the EOBC channel or NMP is too busy so that the
MSFC does not receive a response, even after few retries by the IPC layer.

Recommended Action This condition can occur when the system is operating
under a heavy load and communication between the RP and the SP side cannot
be maintained. MLSM will keep trying to recover from this situation by
sending a message to the SP. The restart message to the SP has an exponential
time window of 160 seconds.

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Error Message MLSM-6-MIN_MTU_SUPPORTED: MMLS flows being

re-started as the MTU of all the interfaces (oifs) is not equal.
Packets greater than the minimum MTU of all oifs will be software
switched

Explanation This message indicates that packets will be switched by the

software if you have set different MTU sizes on the Packet-over-SONET
(POS) interfaces.

Recommended Action This message is informative only. If there are too many
packets going to the CPU, the MTU on the interfaces should be changed
appropriately to take advantage of hardware replication.

Error Message MLSM-6-MIN_MTU_UNSUPPORTED: Outgoing interfaces with

MTU less than the RPF interface will be multicast replicated to
in software

Explanation This message occurs when the MTU sizes specified for the
outgoing interfaces are smaller than the MTU size specified for the incoming
interface. In this configuration, multicast traffic will be forwarded by the
software.

Recommended Action This message is informative only. If there are too many
packets going to the CPU, the MTU on the interfaces should be changed
appropriately to take advantage of hardware replication.

Error Message MLSM-6-SM_INSTALL_FAILURE: interface/mask entry

installation failed on subnet/prefix incoming-vlan

Explanation This message occurs when an interface/mask entry indicates a

source that is directly connected to the router, and an entry for this interface
could not be installed in the Hardware Cisco Express Forwarding (HW-CEF)
table. The error occurs when the system is running out of available Cisco
Express Forwarding (CEF) entries. In this situation, traffic may be dropped for
a directly connected source on this interface.

Recommended Action Modify the network configuration so that hardware

resource limitations are not overrun and ensure that interface and mask entry
is installed.

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MROUTE Messages

Error Message MLSM-6-LC_SCP_FAILURE: NMP encountered internal

communication failure for (source , group , incoming-vlan) flow
will be software switched

Explanation This message occurs when a supervisor engine fails to update the
CEF table on one or more DFC modules. The result is an inconsistency in the
CEF tables among the DFC modules. When this inconsistency occurs, the
affected Layer 3 switching entry is deleted, the inconsistent state is purged,
and the traffic flow is forwarded by the software.

Recommended Action No action is required.

MLSM-7

Error Message MLSM-7-SC_TCAM_FULL_ERROR: TCAM space not available

to install the ([IP_address],[IP_address]) entry in the Hardware

Explanation This message indicates that a (s,g) or (*,g) entry could not be
installed in the hardware-CEF table. The system is running out of available
CEF entries.

Recommended Action Modify the network config so that the hardware resource
limitation is not reached, and ensure that the (s,g) or (*,g) entry is installed.

MROUTE Messages
This section contains the multicast route (MROUTE) messages.

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MSFC2 Messages

MROUTE-4

Error Message MROUTE-4-MTU_MISMATCH: WARNING

Explanation This message indicates that with IP multicast enabled, the

hardware will not switch interfaces that transmit traffic from larger to smaller
MTU interfaces because of fragmentation. A degradation in performance will
occur for traffic taking this path.

Recommended Action Set identical MTU values on all interfaces.

MSFC2 Messages
This section contains the Multilayer Switch Feature Card 2 (MSFC2) messages.

MSFC2-3

Error Message MSFC2-3-INBAND_BAD_PAK: Possibly un-encapsulated

packet passed to Inband: int [chars], type [int], stat [hex],
flags [hex], size [dec], offset [dec], total [int]

Explanation This message indicates that the system controller received an

unencapsulated packet or a poorly encapsulated packet.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these
tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following

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MSFC2 Messages

information to your case in nonzipped, plain-text (.txt) format: the output of

the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MSFC2-3-INBAND_INVALID_IBL_FILL: Attempting to issue

IBL Fill when IBL is void of packet

Explanation This message indicates that an invalid Input Buffer Logic fill
command was attempted.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message MSFC2-3-MISTRAL_INVALID_IBL_FILL: Attempting to

issue IBL Fill when IBL is void of packet

Explanation This message indicates that an invalid Input Buffer Logic fill
command was attempted.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message MSFC2-3-MISTRAL_INVALID_OBL_PAGE_REQUEST: Invalid

request for free ’Output Buffer Logic’ pages = [dec]

Explanation This message indicates an invalid Output Buffer Logic (OBL)

page request. The maximum number of OBL pages has been set to its
maximum value of 40. Processing will continue through the normal switching
path.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you

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MSFC2 Messages

still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message MSFC2-3-NO_GIG_SYNC: Inband Gig interface not

syncronized, status [hex]

Explanation This message indicates a malfunction in the hardware for

transmitting and receiving packets to and from the router.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message MSFC2-3-NO_OBL_TO_INBAND: System controller OBL to

INBAND semaphore not obtained

Explanation This message indicates that the Output Buffer Logic (OBL) to
Inband semaphore could not be properly obtained.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message MSFC2-3-NO_SYSTEM_CONTROLLER_INIT_STATUS: System

controller init status of 0xf not obtained, status [hex]

Explanation This message indicates that the initialization status of the system
controller could not be properly obtained.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

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NAM Messages

Error Message MSFC2-3-SYSTEM_CONTROLLER_BUSY: System controller

could not finish [chars] operation in time

Explanation This message indicates that the system controller failed to

complete the specified operation.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

NAM Messages
This section contains the Network Analysis Module (NAM) messages.

NAM-3

Error Message NAM-3-No_RESP: Module [dec] is not responding

Explanation This message indicates that the system could not establish a TCP
connection with the module. [dec] is the number of the module.

Recommended Action If the NAM is booted in the maintenance partition, the

appearance of this message is normal and no action is necessary. If the NAM
is not booted in the maintenance partition and this message appears, copy the
output of the show module and show tcp brief commands. Use the session
command to access the module. Copy the output of the show tech-support
command. Contact your Cisco technical support representative, and provide
the representative with the gathered information.

NBAR Messages
This section contains Network Based Application Recognition (NBAR)
messages.

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NBAR-1

Error Message NBAR-1-MAXMEMORYUSED: Reached maximum ammount of

memory allocated for stile

Explanation This message indicates that the limited amount of memory for
NBAR classification has been used up because of high traffic conditions.

Recommended Action Increase the amount of memory.

Error Message NBAR-1-NODESIZEMISMATCH: Nodes size mismatch between

parsing and sending:[chars]

Explanation This message indicates a failure during the distribution of NBAR

graph nodes from the route processor to the modules. The failure is related to
node size changes between the parsing and the sending phase.

Recommended Action Disable NBAR protocols.

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OIR Messages

OIR Messages
This section contains the online insertion and removal (OIR) messages.

OIR-3

Error Message OIR-3-LC_FAILURE: Module [dec] has Major online

diagnostic failure, [chars]

Explanation This message indicates that the specified module has experienced
a major online diagnostic failure. [dec] is the module number, and [chars] is
the failure.

Recommended Action Reinsert the module. If the problem persists, copy the
error message exactly as it appears. Copy the system configuration along with
any other relevant information. Contact your technical support representative
for assistance.

Error Message OIR-3-NOTSUPPORTED: [char] card in slot [dec] is not

supported and is being disabled

Explanation This message indicates that the OIR facility has detected a module
that is not supported. [char] is the module, and [dec] is the slot number.

Recommended Action Remove the module from the indicated slot.

Error Message OIR-3-UNKNOWN: Unknown card in slot [dec], card is

being disabled

Explanation This message indicates that the OIR facility detected a module but
could not determine the type. [dec] is the slot number.

Recommended Action Reset the module in the indicated slot.

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OIR Messages

Error Message OIR-3-UNSUPPORTED: Card in slot [dec] is unsupported.

[chars]

Explanation This message indicates that the OIR detected a module that is not
supported. [dec] is the slot number, and [chars] is the reason for this condition.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

OIR-6

Error Message OIR-6-CONSOLE: Changing console ownership to [char]

processor\n\n\n

Explanation This message indicates that the OIR facility has switched the
console to the specified processor. [char] is the route or switch processor.

Recommended Action No action is required.

Error Message OIR-6-INSCARD: Card inserted in slot [dec],

interfaces administratively shut down

Explanation This message indicates that the OIR facility detected a newly
inserted processor. The inserted interface is shutdown until you configure it,
or if an interface of that type was previously configured, it is restored to its
previous state. [dec] is the slot number.

Recommended Action No action is required.

Error Message OIR-6-INSFAN: Fan [dec] inserted

Explanation The message indicates that the OIR facility detected a newly
inserted fan tray.

Recommended Action No action is required.

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OIR Messages

Error Message OIR-6-INSPS: Power supply inserted in slot [dec]

Explanation This message indicates that the OIR facility detected the
insertion of a power supply in the specified slot. When powered up, the total
power will be adjusted.

Recommended Action No action is required.

Error Message OIR-6-PROVISION: Module [dec] does not meet the

provisioning requirements, power denied

Explanation This message indicates that the provisioning configuration does

not allow the type of module that was inserted. [dec] is the module number.

Recommended Action No action is required.

Error Message OIR-6-PWRFAILURE: Module [dec] is being disabled due

to power convertor failure

Explanation This message indicates that the DC-DC power convertor failed on
the specified module. You need to replace hardware. [dec] is the specified
module.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message OIR-6-REMCARD: Card removed from slot [dec],

interfaces disabled

Explanation This message indicates that the OIR facility detected the removal
of a processor from the indicated slot. The interfaces on that processor are
administratively shutdown and marked as removed, and the routing table is
flushed of any routes through the removed interfaces. [dec] is the slot number.

Recommended Action No action is required.

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ONLINE Messages

Error Message OIR-6-REMFAN: Fan [dec] removed

Explanation This message indicates that the OIR facility detected the removal
of a fan tray.

Recommended Action No action is required.

ONLINE Messages
This section contains the SCP (Switch-module Configuration Protocol) download
processor (ONLINE) messages.

ONLINE-6

Error Message ONLINE-SP-6-DNLDFAIL: Module [dec], Proc [dec],

Runtime image download failed because of [chars]

Explanation This message indicates that the system was unable to download
the runtime image to the indicated module and processor. The first [dec] is the
module number, and the second [dec] is the processor number. [chars] is the
reason that the system was unable to download to runtime image.

Recommended Action No action is required. The system recovers without user

intervention.

Error Message ONLINE-SP-6-INITFAIL: Module [dec]: Failed to

[chars]

Explanation This message indicates that the system failed to bring the
indicated module online. [dec] is the module number, and [chars] is the reason
that the module did not come online.

Recommended Action No action is required. The system recovers without user

intervention.

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PF Messages

Error Message ONLINE-SP-6-TIMER: Module [dec], Proc [dec]. Failed

to bring online because of timer event

Explanation This message indicates that the system was unable to download
the runtime image to the indicated module and processor because the
download or the ASIC initialization did not complete in the allocated time.
The first [dec] is the module number, and the second [dec] is the processor
number.

Recommended Action No action is required. The system recovers without user

intervention.

PF Messages
This section contains the protocol filtering (PF) messages.

PF-4

Error Message PF-4-MEM_UNAVAIL: Memory was not available to perform

the protocol filtering action

Explanation This message indicates that protocol filtering is unable to operate

because of a lack of memory.

Recommended Action Reduce other system activity to ease memory demands.

If conditions warrant, upgrade to a larger memory configuration.

Error Message PF-4-PROC_START_ERR: Protocol filtering unable to

start

Explanation This message indicates that the protocol filtering process was
unable to be created for unknown reasons.

Recommended Action Start protocol filtering again in the event that the
condition was transient. If protocol filtering still fails, reset the system.

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PFREDUN Messages

Error Message PF-4-UNKN_ERR: An unknown operational error occurred

Explanation This message indicates that protocol filtering is unable to operate

because an internal operation generated an unexpected error.

Recommended Action Reload the device.

PFREDUN Messages
This section contains Policy Feature Card Redundancy (PFREDUN) messages.

PFREDUN-1

Error Message PFREDUN-1-VTP_CONFIG_DISLOCATE: VTP config file must

be in default location for standby supervisor
to come online

Explanation This message indicates that the standby supervisor engine failed
to come online because the VTP configuration file is not in the default
location.

Recommended Action Reset the standby supervisor engine, and then configure
the VTP configuration file so that it is in the default location.

PFREDUN-3

Error Message PFREDUN-3-SUP: [chars]

Explanation This message indicates that the supervisor engine failed to boot
because it detected that the system might contain an invalid combination of
supervisor engines.

Recommended Action Check all modules in the system, and look for an invalid
combination of supervisor engines.

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PFREDUN-4

Error Message PFREDUN-4-AUTOBOOT: [chars]

Explanation This message indicates that the RP experienced a hardware or

other failure. When the redundant system initializes, the redundant supervisor
engine will wait for the RP to initialize. Because the RP cannot initialize due
to the failure, it is possible that the supervisor engine can never initialize. The
default waiting time for the RP to initialize is three minutes. The waiting time
has now expired, and the autoboot feature for the supervisor engine has been
disabled.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

PFREDUN-7

Error Message PFREDUN-7-KPA_WARN: RF KPA messages have not been

heard for [dec] seconds

Explanation This message indicates that RF keepalive messages have not been
sent from the peer. This message is printed after every third KPA timer expiry.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,

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these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

PM Messages
This section contains the port manager (PM) messages.

PM-2

Error Message PM-2-LOW_SP_MEM: Switch process available memory is

less than [dec] bytes

Explanation This message indicates that available memory in the switch

processor dropped to a low level. Too many Layer 2 VLANs might be
configured on the system. [dec] is the number of bytes.

Recommended Action Remove features from the system to reduce memory

usage.

Error Message PM-2-NOMEM: Not enough memory available for [char]

Explanation This message indicates that the port manager subsystem could not
obtain the memory it needed for the specified operation. [char] is the port
manager operation.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the

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type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

PM-3

Error Message PM-3-INTERNALERROR: Port Manager Internal Software

Error ([chars]: [chars]: [dec]: [chars])

Explanation This message indicates that the Cisco IOS port manager
encountered an internal software error.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

PM-4

Error Message PM-4-BAD_APP_ID: an invalid application id [dec] was

detected

Explanation This message indicates that the port manager detected an invalid
request. [dec] is the application ID.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

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Error Message PM-4-BAD_APP_REQ: an invalid [char] request by the

‘[char]’ application was detected

Explanation This message indicates that the port manager detected an invalid
request. The first [char] is the invalid request, and the second [char] is the
application making the request.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message PM-4-BAD_CARD_COOKIE: an invalid card cookie was

detected

Explanation This message indicates that the port manager detected an invalid
request.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message PM-4-BAD_CARD_SLOT: an invalid card slot [dec] was

detected

Explanation This message indicates that the port manager detected an invalid
request. [dec] is the slot number.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

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Error Message PM-4-BAD_COOKIE: [char] was detected

Explanation This message indicates that the port manager detected an invalid
request. [char] is the invalid request.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message PM-4-BAD_PORT_COOKIE: an invalid port cookie was

detected

Explanation This message indicates that the port manager detected an invalid
request.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message PM-4-BAD_PORT_NUMBER: an invalid port number [dec]

was detected

Explanation This message indicates that the port manager detected an invalid
request. [dec] is the interface number.

Recommended Action Contact your Cisco technical support representative.

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Error Message PM-4-BAD_VLAN_COOKIE: an invalid vlan cookie was

detected

Explanation This message indicates that the port manager detected an invalid
request.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message PM-4-BAD_VLAN_ID: an invalid vlan id [dec] was

detected

Explanation This message indicates that the port manager detected an invalid
request. [dec] is the VLAN ID.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message PM-4-EXT_VLAN_INUSE: VLAN [dec] currently in use by

[chars]

Explanation This message indicates that the port manager failed to allocate the
requested VLAN for external use because the VLAN is occupied by another
feature. [dec] is the requested VLAN number.

Recommended Action Reconfigure the feature to use another internal VLAN, or

request an available VLAN.

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Error Message PM-4-EXT_VLAN_NOTAVAIL: VLAN [dec] not available in

Port Manager

Explanation This message indicates that the port manager failed to allocate the
requested VLAN. The requested VLAN might be used as an internal VLAN
by another feature. [dec] is the requested VLAN number.

Recommended Action Try a different VLAN on the device.

Error Message PM-4-INACTIVE: putting [chars] in inactive state

because [chars]

Explanation This message indicates that the port manager has been blocked
from creating a virtual port for the switch port and VLAN. The specified port
is in an inactive state. The reason for this condition is specified in the error
message.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message PM-4-INT_FAILUP: [chars] failed to come up. No

internal VLAN available

Explanation This message indicates that the specified interface failed because
the port manager failed to allocate internal VLANs. [chars] is the interface.

Recommended Action Remove extended-range VLANs to free resources.

Error Message PM-4-INT_VLAN_NOTAVAIL: Failed to allocate internal

VLAN in Port Manager

Explanation This message indicates that the port manager failed to find any
available internal VLANs.

Recommended Action Delete some extended-range VLANs, or remove features

that require internal VLAN allocation.

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Error Message PM-4-LIMITS: Virtual port count for [chars] exceeded

the recommended limit of [dec]

Explanation This message indicates that the permitted number of virtual ports
was exceeded. Use the show spanning-tree summary totals command to get
the total number of virtual ports on the system. [chars] is the module number,
and [dec] is the recommended limit of virtual ports.

Recommended Action Distribute the trunks across multiple modules so that you
will not exceed the virtual port limitation. You can also clear unnecessary
VLANs off of certain trunks.

Error Message PM-4-PVLAN_TYPE_CFG_ERR: Failed to set VLAN [dec] to

a [chars] VLAN

Explanation This message indicates that the system failed to set the specified
VLAN to a private VLAN type.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message PM-4-TOO_MANY_APP: application ‘[char]’ exceeded

registration limit

Explanation This message indicates that the port manager detected an invalid
request. [char] is the application.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

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Error Message PM-4-VMPS_CFG: Dynamic access VLAN [dec] same as

voice vlan on [chars].

Explanation This message indicates that an access VLAN on a VMPS server

is set to the same VLAN as the voice VLAN on the port.

Recommended Action Access VLAN assignment on a VMPS server should be

different from voice VLAN.

PM_SCP Messages
This section contains the port manager Switch-Module Configuration Protocol
(PM_SCP) messages.

PM_SCP-1

Error Message PM_SCP-1-LCP_FW_ERR: System resetting module [dec]

to recover from error: [chars]

Explanation This message indicates that the firmware of the specified module
detected an error. [dec] is the module number, and [chars] is the error.

Recommended Action The system is automatically resetting the module to

recover from the error.

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PM_SCP-2

Error Message PM_SCP-2-LCP_FW_ERR_INFORM: Module [dec] is

experiencing the following error: [chars]

Explanation The line care firmware detected an error condition. The

supervisor engine is being informed of the condition.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

PM_SCP-3

Error Message PM_SCP-3-GBIC_BAD: GBIC integrity check on port

[dec]/[dec] failed: bad key

Explanation This message indicates that the GBIC has an incorrectly

programmed EEPROM. [dec]/[dec] is the module and port.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

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Error Message PM_SCP-3-GBIC_DUP: GBICs in ports [dec]/[dec] and

[dec]/[dec] have duplicate serial numbers

Explanation This message indicates that the GBIC was identified as a Cisco
GBIC, but its vendor ID and serial number match those of another GBIC on
the system.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message PM_SCP-3-LCP_FW_ABLC: Late collision message from

module [dec], port:0[dec]

Explanation The line card firmware has detected abnormal collisions in port
traffic.

Recommended Action This is usually a temporary condition. If this message

recurs, copy the message exactly as it appears on the console or in the system
log. Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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PM_SCP-4

Error Message PM_SCP-SP-4-LCP_TEMP_ALARM: [chars]: Module [dec]

temperature has exceeded the normal operating range.

Explanation This message indicates that the specified module has exceeded the
alarm threshold. [chars] is the temperature alarm level, and [dec] is the module
number.

Recommended Action Enter the show environment temperature command to

check the temperature of the module. Enter the show environment alarm
threshold command to display the alarm threshold limits. Ensure that the
room temperature is not too high and that air flow to the module is not blocked.
If this condition persists, the environmental monitor might shut down the
system. Copy the error message exactly as it appears on the console or in the
system log. Also, copy the output of the show environment temperature
command and the output of the show environment alarm threshold
command. Contact your Cisco technical support representative, and provide
the representative with all the gathered information.

PM_SCP-6

Error Message PM_SCP-6-LCP_FW_ERR_INFORM: Module [dec] is

experiencing the following error: [chars]

Explanation This message indicates that the firmware of the module detected
an error condition. The module is informing the supervisor engine about the
error condition. [dec] is the module number, and [chars] is the error.

Recommended Action Copy this message exactly as it appears on the console or

in the system log, contact your Cisco technical support representative, and
provide the representative with the gathered information.

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POLARIS Messages

POLARIS Messages
This section contains the Layer 3 CEF engine (POLARIS) messages.

POLARIS-4

Error Message POLARIS-4-ERR_INTRPT: Interrupt [chars] occurring in

Polaris Layer 3 ASIC

Explanation This message indicates that an error in the Layer 3 forwarding

ASIC occurred. [chars] is the error description.

Recommended Action Enter the show earl status command on the consoles of
the switch supervisor engine and any DFC-enabled modules. Contact your
Cisco technical representative, and provide the representative with the
gathered information.

PORT_ASIC Messages
This section contains port ASIC (PORT_ASIC) messages.

PORT_ASIC-4

Error Message PORT_ASIC-4-MACADDRERR: Failed to get Mac Base

Address from platform

Explanation The four-gigabit Ethernet interface ASIC could not obtain a

MAC base address.

Recommended Action System operation continues normally. No action is

required.

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Error Message PORT_ASIC-4-OUTOFSYNC: GMAC is not in SYNC: port

[dec]

Explanation The four-gigabit Ethernet interface ASIC is not in

synchronization with the rest of the system.

Recommended Action System operation continues normally. No action is

required.

QM Messages
This section contains the quality of service management (QM) messages.

QM-2

Error Message QM-2-PLC_ATTACH_REJECT: Command rejected: (policy

[chars] interface [chars] dir [chars])

Explanation This message indicates one of the following conditions:

– The set commands and the police/trust commands have been used to
mark traffic in the same traffic class. The set commands and the
police/trust commands are not supported in the same traffic class.
– A policy map that is associated with an interface has been modified in an
unsupported manner.
The first [chars] is the policy, the second [chars] is the interface, and the third
[chars] is the direction (either ingress or egress).

Recommended Action Remove either the set commands or the police/trust

commands from the same traffic class. In the case of a policy map that has
been modified in an unsupported manner, no action is required because the
command is rejected.

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QM-3

Error Message QM-3-ERROR: [chars] in [chars]: [dec]

Explanation This message can indicate a range of software errors. The first
[chars] is the error description, and the second [chars] is the location. [dec] is
the error ID.

Recommended Action Copy this message exactly as it appears on the console or

in the system log, contact your Cisco technical support representative, and
provide the representative with the gathered information.

Error Message QM-3-ERROR-STAT: [chars] stat: [dec] in [chars]:

[dec]

Explanation This message can indicate a range of software errors.

Recommended Action Copy this message exactly as it appears on the console or

in the system log, contact your Cisco technical support representative, and
provide the representative with the gathered information.

QM-4

Error Message QM-4-ACTION_NOT_SUPPORTED: Action is not supported

in policymap [chars]

Explanation This message indicates that an action other than the set, trust, and
police policy-map class configuration commands was configured in a policy
map. The action has encountered a hardware limitation. [chars] is the policy.

Recommended Action Configure only the supported actions of set, trust, and
police when in policy-map class configuration mode.

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Error Message QM-4-CLASS_NOT_SUPPORTED: Classification is not

supported in classmap [chars]

Explanation This message indicates one of the following conditions:

– An unsupported match class-map configuration command was used in a
policy map and attached to an egress interface.
– More than one match command was configured.

Recommended Action Reconfigure the class map or the policy map. Use only
the match ip dscp dscp-list class-map configuration command in a policy
map that is attached to an egress interface. Only one match per class map is
supported.

Error Message QM-4-HARDWARE_NOT_SUPPORTED: Hardware limitation has

reached for policymap [chars]

Explanation This message indicates that the policy map configuration has
exceeded the limitation of the hardware. You either configured more QoS ACL
entries than the number specified in the Switch Database Management (SDM)
template, or you configured more policers in a policy map than are supported
(by using the police or police aggregate policy-map class configuration
command). [chars] is the policy.

Recommended Action Reconfigure the class map or the policy map, and reduce
the number of QoS ACLs or policers.

Error Message QM-4-MATCH_NOT_SUPPORTED: Match type is not

supported in classmap [chars]

Explanation This message indicates that the match type is not supported in the
class map. Match ACL, match ip dscp, and match ip precedence are the match
types that are supported. [chars] is the class.

Recommended Action Reconfigure the class map. Use only the match
access-group, match ip dscp, and match ip precedence class-map
configuration commands within the class map.

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QM-6

Error Message QM-6-NBAR_DISABLED: Packets will not be software

switched.

Explanation This message indicates that NBAR is disabled. Traffic will not be
punted to the RP.

Recommended Action No action needed.

Error Message QM-6-NBAR_ENABLED: Packets will be software

switched.

Explanation This message indicates that NBAR is enabled. All the traffic will
be punted to the RP.

Recommended Action No action needed.

RPC Messages
This section contains the remote procedure call (RPC) messages.

RPC-2

Error Message RPC-2-APPNOTREG: Remote application ‘[char]’ not

registered

Explanation This message indicates that the remote application has not
registered itself with the RPC subsystem. [char] is the application.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the

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type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message RPC-2-FAILED: Failed to send RPC request [char]

Explanation This message indicates that a communication error occurred

during an RPC request. [char] is the RPC request.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message RPC-2-FAILED_RETRY: Failed to send RPC request

[chars] (will try again)

Explanation This message indicates that a communication error occurred

during an RPC request. The RPC will retry the request.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Research and attempt to resolve the error using
the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the
show tech-support command to gather data that may help identify the nature
of the error. Also perform a search of the Bug Toolkit
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require
assistance, open a case with the Technical Assistance Center through the
Internet http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or
contact your Cisco technical support representative, and provide the
representative with the gathered information.

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RPC Messages

Error Message RPC-2-FAILED_USERHANDLE: Failed to send RPC request

[chars]

Explanation This message indicates that a communication error occurred

during an RPC request.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center via
the Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl,
or contact your Cisco technical support representative and provide the
representative with the information you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message RPC-2-NOMEM: No memory available for [char]

Explanation This message indicates that the RPC subsystem could not obtain
the memory it needed. [char] is the operation for which memory was
insufficient.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

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RPC-3

Error Message RPC-3-ARRAYSIZE: Requested size ([dec]) exceeds the

maximum size of the variable array '[chars]' ([dec]) for RPC
request [chars]:[chars]

Explanation An application has specified a variable array that is larger than the
maximum allowed for that variable array. The supplied array is truncated to
the maximum before the RPC request is sent. The first [dec] is the requested
size of the array, the first [chars] is the variable array name, the second [dec]
is the maximum size of the variable array, and the two [chars] variables
identify the RPC request.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show rpc application command to
gather data about the error. If you cannot determine the type of error from the
error message or from the show rpc application command output, contact
your Cisco technical support representative, and provide the representative
with the gathered information.

RPC-4

Error Message RPC-4-BADID: Application ID [dec] is invalid

Explanation This message indicates that the application ID used by the RPC
subsystem is invalid. [dec] is the application ID.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

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RUNCFGSYNC Messages

Error Message RPC-4-DUPREG: Application ‘[char]’ is already

registered

Explanation This message indicates that the application has already registered
itself with the RPC subsystem. [char] is the application.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message RPC_4-TOOMANY: Too many RPC applications, ‘[char]’

not registered

Explanation This message indicates that there are too many applications
registered with the RPC subsystem. [char] is the applications that are not
registered.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

RUNCFGSYNC Messages
This section contains the Auto-Running Configuration Synchronization
(RUNCFGSYNC) messages.

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SBETH Messages

RUNCFGSYNC-6

Error Message RUNCFGSYNC-6-HASRMSTATE: [chars]

Explanation This message indicates that the state of High Availability Single
Router Mode has changed. The error message text provides additional details.

Recommended Action No action is required.

SBETH Messages
This section contains the MAC Controller (SBETH) messages.

SBETH-1

Error Message SBETH-1-BAD_IDB: Invalid Interface Descriptor Block

Explanation This message indicates that the driver failed an attempt to obtain
the interface descriptor block of the interface.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message SBETH-1-BAD_MEDIA: Unknown media-type in subblock

Explanation This message indicates that the media type specified in the driver
subblock is invalid.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

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SBETH Messages

Error Message SBETH-1-BAD_PARTICLE: Problem getting particle size

Explanation This message indicates that the driver was unable to get the
particle size for this interface.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message SBETH-1-BAD_PLUGIN: Plugin function table incomplete

or missing

Explanation This message indicates that the driver could not access the
specific function table of the PA.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message SBETH-1-BAD_POOL: Could not init buffer pools

Explanation This message indicates that the driver failed to get a pool of
buffers from the Cisco IOS software.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message SBETH-1-BAD_SB_NOMEM: [chars] - Cannot create IDB

subblock due to insufficient memory

Explanation This message indicates that there was insufficient system

memory to create the subblock.

Recommended Action Reduce other system activity to ease memory demands.

If conditions warrant, upgrade to a larger memory configuration.

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Error Message SBETH-1-BAD_STRUCT: Could not initialize structure

Explanation This message indicates that the driver failed to initialize a

structure.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message SBETH-1-BAD_SUBBLOCK: [chars] - Could not install or

use IDB subblock

Explanation This message indicates that an internal Cisco IOS software error
prevented the interface descriptor block subblock from being installed or
used.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message SBETH-1-IDBTYPE_UNK: Unknown IDBTYPE while starting

driver

Explanation This message indicates that the interface descriptor block type in
the instance structure of the interface is undefined for this driver.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message SBETH-1-INITFAIL_NOMEM: [chars], initialization

failed, no buffer memory

Explanation This message indicates that the Ethernet port initialization failed
due to insufficient memory.

Recommended Action Reduce other system activity to ease memory demands.

If conditions warrant, upgrade to a larger memory configuration.

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SBETH Messages

Error Message SBETH-1-MODE_INVALID: Unknown or invalid chip mode

(MII/TBI)

Explanation This message indicates that the driver subblock contains an

invalid or undefined chip operating mode (either media-independent interface
or Ten-Bit Interface mode).

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message SBETH-1-RESET: MAC Still in Reset

Explanation This message indicates that an attempt was made to access the
MAC while it was resetting.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to
gather data that may help identify the nature of the error. If you cannot
determine the nature of the error from the error message text or from the show
tech-support command output, contact your Cisco technical support
representative and provide the representative with the gathered information.

SBETH-2

Error Message SBETH-2-NOISL: Interface [chars] does not support ISL

Explanation This message indicates that Inter-Switch Link (ISL) is not

supported on the hardware of the specified interface.

Recommended Action No action is required.

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SBETH-3

Error Message SBETH-3-BAD_GBIC_EEPROM: [chars] - GBIC contains a

bad EEPROM

Explanation Because the specified interface contains a GBIC with a faulty

EEPROM, the link is down.

Recommended Action Ensure that the GBIC type is compatible with the
interface. Verify that the GBIC was obtained from Cisco or a supported
vendor.

Error Message SBETH-3-ERRINT: [chars], error interrupt, mac_status

= [hex]

Explanation This message indicates that the MAC controller has signalled an
error condition.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message SBETH-3-TOOBIG: [chars], packet too big ([dec]), from

[enet]

Explanation This message indicates that the interface detects a packet that is
larger than the MTU.

Recommended Action Check the MTU setting of the other station.

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SCP Messages

Error Message SBETH-3-UNKNOWN_GBIC: [chars] - Unknown GBIC type

Explanation This message indicates that the interface contains a GBIC of an

unknown type. This condition causes the link to be down.

Recommended Action Make sure that the GBIC type is compatible with the
interface. Verify that the GBIC was obtained from Cisco or a supported
vendor.

SCP Messages
This section contains the Switch-Module Configuration Protocol (SCP)
messages.

SCP-2

Error Message SCP-2-NOMEM: No memory available for [char]

Explanation This message indicates that the SCP subsystem could not obtain
the memory it needed. [char] is the operation for which there was insufficient
memory.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

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Error Message SCP-2-NOTREG: Process [dec]([char]) not registered

for SCP

Explanation This message indicates that the SCP application cannot send an
SCP message because the SCP application has not registered for the SAP.
[dec] identifies the process, and [chars] is the process.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message SCP-2-TOO_MANY_SAP: Not enough space to register

process [dec]([char]) for SCP

Explanation This message indicates that the SCP application cannot register
for a service access point (SAP) because all possible numbers have been
assigned. [dec] identifies the process, and [char] is the process.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

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SCP-4

Error Message SCP-4-DACK_TIMEOUT_MSG: SCP delivery ack timeout for

opcode=[hex]

Explanation This message indicates that the route processor did not receive
SCP delivery acknowledgements from the switch processor after two retries.
[hex] identifies the operational code.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message SCP-4-GET_PAK_MSG: Failed for message size=[dec]

Explanation This message indicates that the system is out of pak-type buffers
of the required size. [dec] is the required size.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

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SPAN Messages

SPAN Messages
This section contains the Switched Port Analyzer (SPAN) messages.

SPAN-3

Error Message SPAN-3-MEM_UNAVAIL: Memory was not available to

perform the SPAN operation

Explanation This message indicates that the system was unable to perform a
SPAN operation because of a lack of memory.

Recommended Action Reduce other system activity to ease memory demands.

If conditions warrant, upgrade to a larger memory configuration.

Error Message SPAN-3-UNKN_ERR: An internal error occurred during a

SPAN operation

Explanation This message indicates that SPAN detected an error in its internal
operation.

Recommended Action The error might be transient. Try the SPAN operation
again. If a second attempt also fails, try reloading the switch to complete the
operation.

Error Message SPAN-3-UNKN_ERR_PORT: An internal error occurred

when configuring SPAN on port [dec] / [chars]

Explanation This message indicates that SPAN detected an error in its internal
operation. [dec] is the slot, and [chars] is the interface number.

Recommended Action The error might be transient. Try the SPAN operation
again. If a second attempt also fails, try reloading the switch to complete the
operation.

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SPANTREE Messages
This section contains the spanning tree (SPANTREE) messages.

SPANTREE-2

Error Message SPANTREE-2-BLOCK_BPDUGUARD: Received BPDU on port

[chars] with BPDU Guard enabled. Disabling port.

Explanation This message indicates that a BPDU was received on the specified
interface, which has the spanning tree BPDU guard feature enabled. As a
result, the interface was administratively shut down. [chars] is the port.

Recommended Action Either remove the device sending BPDUs or disable the
BPDU guard feature. The BPDU guard feature can be locally configured on
the interface or globally configured on all ports that are PortFast enabled.
After the situation has been resolved, reenable the interface by entering the no
shutdown command in interface configuration mode.

Error Message SPANTREE-2-BLOCK_PVID_LOCAL: Blocking [chars] on

[chars] Inconsistent local vlan

Explanation This message indicates that the spanning tree port associated with
the listed spanning tree instance and interface will be held in spanning tree
blocking state until the port VLAN ID (PVID) inconsistency is resolved. The
listed spanning tree instance is the same one as the native VLAN ID on the
listed interface. [chars] is the spanning tree port ID.

Recommended Action Verify that the configuration of the native VLAN ID is

consistent on the interfaces on each end of the 802.1Q trunk connection. Once
corrected, spanning tree automatically unblocks the interfaces as appropriate.

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Error Message SPANTREE-2-BLOCK_PVID_PEER: Blocking on [chars]

[chars]. Inconsistent peer vlan

Explanation This message indicates that the spanning tree port associated with
the listed spanning tree instance and interface will be held in spanning tree
blocking state until the port VLAN ID (PVID) inconsistency is resolved. The
listed spanning tree instance is the same one as the native VLAN ID of the
interface on the peer switch to which the listed interface is connected. [chars]
is the spanning tree port ID.

Recommended Action Verify that the configuration of the native VLAN ID is

consistent on the interfaces on each end of the 802.1Q trunk connection. Once
corrected, spanning tree automatically unblocks the interfaces as appropriate.

Error Message SPANTREE-2-CHNL_MISCFG: Detected loop due to

etherchannel misconfiguration of [chars] [chars]

Explanation This message indicates that the misconfiguration of a channel

group was detected. For example, ports of one side of the EtherChannel either
are not configured to be in the channel or failed to bundle, while ports on the
other side of the EtherChannel were successfully bundled. [chars] is the
channel group ID.

Recommended Action Determine the misconfigured local ports by entering the

show interfaces status err-disabled command. Check the EtherChannel
configuration on the remote device by entering the show etherchannel
summary command on the remote device. Once the configuration is
corrected, enter the shutdown/no shutdown command on the associated
port-channel interface.

Error Message SPANTREE-2-LOOPGUARD_BLOCK: Loop guard blocking port

[chars] on [chars]

Explanation This message indicates that the spanning tree message age timer
has expired because no BPDUs were received from the designated bridge.
Because this condition could be caused by a unidirectional link failure, the

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interface is put into blocking state and marked as loop guard inconsistent to
prevent loops. The first [chars] is the port, and the second [chars] is the MST
instance or the VLAN number.

Recommended Action Enter the show spanning-tree inconsistentports

command to review the list of interfaces with loop guard inconsistencies.
Determine why devices connected to the listed ports are not sending BPDUs.
If the specified port does not run STP (Spanning Tree Protocol), disable loop
guard on the inconsistent interface or start STP on the other side of the link. If
the cable has a failure that makes the link unidirectional (you can transmit, but
you cannot receive), replace the failed cable with a working cable.

Note This message is only generated once per second for each physical
interface, not for each MST instance or VLAN. Although this message
indicates a specific MST instance or VLAN, it could also apply to other
MST instances or VLANs in the same physical interface.

Error Message SPANTREE-2-LOOPGUARD_CONFIG_CHANGE: Loop guard

[chars] on port [chars]

Explanation This message indicates that the spanning tree loop guard
configuration for the specified interface has changed. If loop guard is enabled,
the interface is put into blocking state and marked as loop guard inconsistent
when the message age time expires because no BPDUs were received from the
designated bridge. The first [chars] is the state of loop guard on the interface
(enabled or disabled), and the second [chars] is the port number.

Recommended Action Verify that the configuration for the specified interface is
correct. Correct the configuration as needed. If the configuration is already
correct, no action is required.

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Error Message SPANTREE-2-LOOPGUARD_UNBLOCK: Loop guard unblocking

port [chars] on [chars]

Explanation This message indicates that the specified interface has received a
BPDU while in loop guard inconsistent state. The system cleared any previous
loop guard inconsistency and took the specified interface out of blocking state,
if appropriate. The first [chars] is the port, and the second [chars] is the MST
instance or the VLAN number.

Recommended Action No action is required.

Note This message is only generated once per second for each physical
interface, not for each MST instance or VLAN. Although this message
indicates a specific MST instance or VLAN, it could also apply to other
MST instances or VLANs in the same physical interface.

Error Message SPANTREE-2-RECV_1Q_NON_1QTRUNK: Received 802.1Q BPDU

on non 802.1Q trunk [chars] [chars]

Explanation This message indicates that the listed interface, on which a Shared
Spanning Tree Protocol (SSTP) bridge protocol data unit (BPDU) was
received, was in trunk mode but was not using 802.1Q encapsulation. [chars]
is the interface ID.

Recommended Action Verify that the configuration and operational state of the
listed interface and that of the interface to which it is connected are in the same
mode (access or trunk). If the mode is trunk, verify that both interfaces have
the same encapsulation (ISL or 802.1Q). Once these parameters are consistent,
spanning tree automatically unblocks the interface as appropriate.

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Error Message SPANTREE-2-RECV_BAD_TLV: Received SSTP BPDU with bad

TLV on [chars] [chars]

Explanation This message indicates that the listed interface received an SSTP
BPDU that was missing the VLAN ID tag. The BPDU is discarded. The first
[chars] is the port, and the second [chars] is the VLAN number.

Recommended Action If the message recurs, copy the message exactly as it

appears on the console or in the system log, contact your Cisco technical
support representative, and provide the representative with the gathered
information.

Error Message SPANTREE-2-RECV_PVID_ERR: Received BPDU with

inconsistent peer vlan id [dec] on [chars] [chars]

Explanation This message indicates that the listed interface received an SSTP
BPDU that is tagged with a VLAN ID that does not match the VLAN ID on
which the BPDU was received. This error occurs when the native VLAN is not
consistently configured on both ends of an 802.1Q trunk. [dec] is the VLAN
ID. [chars] is the interface ID.

Recommended Action Verify that the configuration of the native VLAN ID is

consistent on the interfaces on each end of the 802.1Q trunk connection. Once
corrected, spanning tree automatically unblocks the interfaces as appropriate.

Error Message SPANTREE-2-ROOTGUARD_BLOCK: Root guard blocking port

[chars] on [chars]

Explanation This message indicates that a BPDU was received on the specified
interface. The BPDU falsely advertises a superior spanning tree root bridge to
the one currently in use. The system puts the interface into blocking state and
marks it as root guard inconsistent to prevent the formation of a less efficient
spanning tree topology. The first [chars] is the port, and the second [chars] is
the MST instance or the VLAN number.

Recommended Action Enter the show spanning-tree inconsistentports

command to display the list of interfaces with root guard inconsistencies.
Determine why devices connected to the listed ports are sending BPDUs with
a superior root bridge and take action to prevent further occurrences. Once the

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BPDUs that falsely advertise a superior root bridge are stopped, the interfaces
automatically recover and operate normally. Make sure that it is appropriate to
have root guard enabled on the interfaces.

Note This message is only generated once per second for each physical
interface, not for each MST instance or VLAN. Although this message
indicates a specific MST instance or VLAN, it could also apply to other
MST instances or VLANs in the same physical interface.

Error Message SPANTREE-2-ROOTGUARD_CONFIG_CHANGE: Root guard

[chars] on port [chars]

Explanation This message indicates that the spanning tree root guard
configuration for the listed interface has been changed. If enabled, any BPDU
received on this interface that advertises a superior spanning tree root bridge
to the one already in use causes the interface to be put into blocking state and
marked as root guard inconsistent. The first [chars] is the state of root guard
on the interface (enabled or disabled), and the second [chars] is the port
number.

Recommended Action Verify that the spanning tree root guard configuration for
the specified interface is correct. If it is incorrect, change the configuration. If
it is correct, no action is required.

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Error Message SPANTREE-2-ROOTGUARD_UNBLOCK: Root guard unblocking

port [chars] on [chars]

Explanation This message indicates that the specified interface is no longer

receiving BPDUs that advertise a superior root bridge. The root guard
inconsistency is cleared for the interface. The interface is taken out of blocking
state if appropriate. The first [chars] is the port, and the second [chars] is the
MST instance or the VLAN number.

Recommended Action No action is required.

Note This message is only generated once per second for each physical
interface, not for each MST instance or VLAN. Although this message
indicates a specific MST instance or VLAN, it could also apply to other
MST instances or VLANs in the same physical interface.

Error Message SPANTREE-2-RX_PORTFAST: Received BPDU on PortFast

enabled port.
Disabling [chars]

Explanation This message indicates that a BPDU was received on the listed
interface, which has spanning tree PortFast enabled. Because spanning tree
BPDU guard is also enabled, the interface is administratively shut down.
[chars] is the port ID.

Recommended Action Verify PortFast configuration on the interface. If PortFast

behavior is desired, verify that the interface is connected only to a host or
router and not to a bridge or a switch. After resolving the conflict, reenable the
interface by entering a no shutdown command on the interface.

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Error Message SPANTREE-2-UNBLOCK_CONSIST_PORT: Unblocking [chars]

on [chars]. Port consistency restored

Explanation This message indicates that the port VLAN ID and/or port type
inconsistencies have been resolved and spanning tree will unblock the listed
interface of the listed spanning tree instance as appropriate. [chars] is the
interface ID.

Recommended Action No action is required.

SPANTREE-3

Error Message SPANTREE-3-PORT_SELF_LOOPED: [chars] disabled -

received BPDU src mac 9%e) same as that of interface

Explanation This message indicates that a BPDU was received on the listed
interface with a source MAC address that matches the address assigned to the
listed interface; thus, a port looped back to itself, possibly due to a diagnostic
cable being plugged in to the interface. The interface will be administratively
shutdown. [chars] is the interface ID.

Recommended Action Check the interface configuration and any cable plugged
into the interface. Once the problem is resolved, reenable the interface by
entering the no shutdown command on the interface.

SPANTREE-6

Error Message SPANTREE-6-PORT_STATE: Port [chars] instance [dec]

moving from [chars] to [chars]

Explanation This message indicates that the specified spanning tree port has
changed from the first specified state to the second specified state.

Recommended Action No action is required.

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SPANTREE-7

Error Message SPANTREE-7-BLOCK_PORT_TYPE: Blocking [chars] on

[chars]. Inconsistent port type

Explanation This message indicates that the listed interface is being held in
spanning tree blocking state until the port type inconsistency is resolved.
[chars] is the port ID.

Recommended Action Verify that the configuration and operational state of the
listed interface and that of the interface to which it is connected are in the same
mode (access or trunk). If the mode is trunk, verify that both interfaces have
the same encapsulation (ISL or 802.1Q). Once these parameters are consistent,
spanning tree automatically unblocks the interface as appropriate.

Error Message SPANTREE-7-RECV_1Q_NON_TRUNK: Received 802.1Q BPDU

on non trunk [chars] [chars]

Explanation This message indicates that an SSTP BPDU was received on the
listed interface, which is not an operational trunking interface. [chars] is the
interface ID.

Recommended Action Verify that the configuration and operational state of the
listed interface and that of the interface to which it is connected are in the same
mode (access or trunk). If the mode is trunk, verify that both interfaces have
the same encapsulation (none, ISL, or 802.1Q). Once these parameters are
consistent, spanning tree automatically unblocks the interface as appropriate.

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SPANTREE-FAST Messages
This section contains the spanning tree fast convergence (SPANTREE-FAST)
messages.

SPANTREE-FAST-7

Error Message SPANTREE-FAST-7-PORT_FWD_UPLINK: Port [chars]

[chars] moved to Forwarding (UplinkFast)

Explanation This message indicates that the specified interface has been
selected as the new root interface for the listed spanning tree instance.

Recommended Action No action is required.

SPANTREE-SP Messages

SPANTREE-SP-5

Error Message SPANTREE-SP-5-EXTENDED_SYSID:Extended SysId enabled

for type vlan

Explanation The extended system identification feature has been either

enabled or disabled for the given type of spanning tree. If enabled, the
spanning tree instance identifier is stored in the lower portion of the bridge
identification priority field and is causing the allowed values for the bridge
priority to be limited to the range of 0 to 61440 in increments of 4096. If
disabled, the bridge identification priority field consists entirely of the
configured priority, but some spanning tree features may not be available on a
given platform (for example, 4096 VLAN support). On some platforms, this
feature may be mandatory.

Recommended Action No action is required.

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SREC Messages
This section contains the statistics record (SREC) messages.

SREC-4

Error Message SREC_OPEN-4-ERROR_ALLOC: Error: Can’t allocate [dec]

bytes for srec data

Explanation This message indicates that the system is unable to allocate the
required memory to access the file.

Recommended Action Check the memory usage of the system, and retry the
operation.

Error Message SREC_OPEN-4-ERROR_OPEN: Error: Can’t open [chars]

Explanation This message indicates that the system is unable to open the
specified file.

Recommended Action Ensure that the file name is correct. Enter the dir
command to check the file name.

Error Message SREC_OPEN-4-ERROR_READ: Error: srec file [chars]

read failed

Explanation This message indicates that an unknown error has occurred while
the system was converting the SREC file to a binary file.

Recommended Action Delete and recopy the file. If this message recurs, copy
the error message exactly as it appears on the console or in the system log,
contact your Cisco technical support representative, and provide the
representative with the gathered information.

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STORM_CONTROL

Error Message SREC_OPEN-4-ERROR_SIZE: Error: Bad file size [chars]

Explanation This message indicates that the file is too small or too large for
the SREC file.

Recommended Action Enter the dir command and check the size of the file.
Retry the operation.

STORM_CONTROL
This section contains the storm control (STORM_CONTROL) messages.

STORM_CONTROL-2

Error Message STORM_CONTROL-2-SHUTDOWN: Storm control shut down

[chars]

Explanation This message indicates that excessive traffic has been detected on
a port that has been configured to shut down if a storm event is detected.

Recommended Action After the source of the packet storm has been fixed,
reenable the port using the port configuration command.

SW-VLAN Messages
This section contains the VLAN manager (SW-VLAN) messages.

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SW-VLAN-3

Error Message SW-VLAN-3-VLAN-PM-NOTIFICATION-FAILURE: VLAN manager

synchronization failure with Port Manager over [chars]

Explanation This message indicates that due to a lack of ready pool space, the
VLAN manager dropped a notification from the port manager as indicated by
the message. [chars] is the type of PM notification.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

Error Message SW-VLAN-3-VTP-PROTOCOL-ERROR: VTP protocol code

internal error: [chars]

Explanation This message indicates that the VTP code encountered an error
while processing a configuration request, packet, or time expiration. [chars] is
the error.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

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SW-VLAN-4

Error Message SW-VLAN-4-BAD-PM-VLAN-COOKIE-RETURNED: VLAN manager

unexpectedly received a bad PM VLAN cookie from the Port Manager,
VLAN indicated: [dec]

Explanation This messages indicates that the VLAN manager received a call
from the port manager containing a VLAN cookie that translated to an invalid
VLAN number. [dec] is the VLAN ID.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message SW-VLAN-4-BAD-STARTUP-VLAN-CONFIG-FILE: Failed to

configure VLAN from startup-config. Fallback to use VLAN
configuration file from non-volatile memory

Explanation This message indicates that the VLAN software failed to use the
VLAN configuration from the startup configuration file. The VLAN manager
tries to use the startup configuration file if it contains VLAN commands. If the
VTP is not in transparent mode, the VLAN commands in the startup
configuration file are ignored. Or, if either the VTP domain or the VTP mode
information in the startup configuration and the VLAN configuration mode in
nonvolatile memory do not match, the VLAN commands in the startup
configuration file are ignored. Instead, the VLAN manager uses the binary
VLAN configuration file in nonvolatile memory.

Recommended Action No action is required.

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Error Message SW_VLAN-4-EXT_VLAN_CREATE_FAIL: Failed to create

VLANs [chars]: [chars]

Explanation This message indicates that the specified VLANs were not
created. The first [chars] is the VLANs that were not created, and the second
[chars] is the reason that the specified VLANs were not created.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may help identify the nature of the error. If you cannot determine the
nature of the error from the error message text or from the show tech-support
command output, contact your Cisco technical support representative, and
provide the representative with the gathered information.

Error Message SW_VLAN-4-EXT_VLAN_INTERNAL_ERROR: Extended VLAN

manager received an internal error [dec] from [chars]: [chars]

Explanation This message indicates that the VLAN Manager received an error
code from the extended VLAN configuration software. [dec] is the error code.
The first [chars] is the function that returned the error code, and the second
[chars] is the text of the error code.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may help identify the nature of the error. If you cannot determine the
nature of the error from the error message text or from the show tech-support
command output, contact your Cisco technical support representative, and
provide the representative with the gathered information.

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Error Message SW_VLAN-4-EXT_VLAN_INVALID_DATABASE_DATA: Extended

VLAN manager received bad data of type [chars]: value [dec] from
function [chars]

Explanation This message indicates that the extended VLAN Manager

received invalid data from an extended VLAN configuration database routine.
The first [chars] is the device type, and the second [chars] is the function that
sent the invalid data. [dec] is the invalid data value.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may help identify the nature of the error. If you cannot determine the
nature of the error from the error message text or from the show tech-support
command output, contact your Cisco technical support representative, and
provide the representative with the gathered information.

Error Message SW-VLAN-4-IFS-FAILURE: VLAN manager encountered file

operation error: call = [chars] / code = [dec] ([chars]) / bytes
transferred = [dec]

Explanation This message indicates that the VLAN manager received an

unexpected error return from a Cisco IOS File System (IFS) call. The first
[chars] is the IFS operation that failed, the first [dec] is the error code, the
second [chars] is the textual interpretation of the error code, and the second
[dec] is the number of bytes transferred.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log, contact your Cisco technical support
representative, and provide the representative with the gathered information.

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Error Message SW-VLAN-4-NO-PM-COOKIE-RETURNED: VLAN manager

unexpectedly received a null [chars] type cookie from the Port
Manager, data reference: [chars]

Explanation This message indicates that the VLAN manager queried the port
manager for a reference cookie but received a NULL pointer instead. The first
[chars] is the type of port manager cookie, and the second [chars] is the
interface or VLAN that is the source of the problem.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message SW_VLAN-4-STARTUP_EXT_VLAN_CONFIG_FILE_FAILED:

Failed to configure extended range VLAN from startup-config.
Error [chars]

Explanation This message indicates that the VLAN software failed to use the
extended VLAN configuration from the startup configuration file. All
configurations for extended-range VLANs will be lost after the system boots
up. [chars] is the type of error.

Recommended Action No action is required.

Error Message SW-VLAN-4-VTP-INTERNAL-ERROR: VLAN manager received

an internal error [dec] from vtp function [chars]: [chars]

Explanation This message indicates that an unexpected error code was

received by the VLAN manager from the VLAN Trunk Protocol (VTP)
configuration software. [dec] is the error code, the first [chars] is the VTP
function, and the second [chars] is an error code description.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the

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type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message SW-VLAN-4-VTP-INVALID-DATABASE-DATA: VLAN manager

received bad data of type [chars]: value [dec] from vtp database
function [chars]

Explanation This message indicates that invalid data was received by the
VLAN manager from the VTP configuration database routine. The first [chars]
is the data type, [dec] is the inappropriate value that was received, and the
second [chars] is the VTP database function.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

Error Message SW-VLAN-4-VTP-INVALID-EVENT-DATA: VLAN manager

received bad data of type [chars] while being called to handle
a [chars] event

Explanation This message indicates that the VLAN manager received invalid
data from the VTP configuration software. The first [chars] is the data type,
and the second [chars] is the type of event.

Recommended Action Copy the error message exactly as it appears on the

console or in the system log. Enter the show tech-support command to gather
data that may provide information about the error. If you cannot determine the
type of error from the error message text or from the show tech-support
output, contact your Cisco technical support representative, and provide the
representative with the gathered information.

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Error Message SW_VLAN-4-VTP_SEM_BUSY: VTP semaphore is unavailable

for function [chars]. Semaphore locked by [chars]

Explanation This message indicates that the VTP database is locked by

another task and is not available.

Recommended Action Retry the operation later.

SW-VLAN-6

Error Message SW-VLAN-6-OLD-CONFIG-FILE-READ: Old version [dec]

VLAN configuration file detected and read OK. Version [dec] files
will be written in the future

Explanation This message indicates that the VLAN software detected an old
version of the VLAN configuration file format. The software was able to
interpret the file with no problems but will create files using the new format in
the future. The first [dec] is the old version number, and the second [dec] is
the new version number.

Recommended Action No action is required.

Error Message SW_VLAN-6-VTP_MODE_CHANGE: VLAN manager changing

device mode from [chars] to [chars].

Explanation Some switch devices must automatically change VTP device

modes upon receipt of a VLAN configuration database containing more than
a set number of VLANs. This message indicates that this type of change has
occurred, what the previous mode was, and what the current mode is.

Recommended Action No action is required.

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Error Message SW_VLAN-6-VTP_DOMAIN_NAME_CHG: VTP domain name

changed to [chars].

Explanation The VTP domain name was changed through configuration to the
name specified in the message. A management domain is the naming scope
of a VLAN name. Each VLAN has a name that is unique within the
management domain.

Recommended Action No action is required.

Error Message SW-VLAN-6-VTP_MODE_CHANGE: VLAN manager changing

device mode from [chars] to [chars]

Explanation This message indicates that some switch devices must

automatically change VTP device modes upon receipt of a VLAN
configuration database containing more than a set number of VLANs,
depending on the device. This message indicates that such a spontaneous
conversion has occurred, what the previous mode was, and what the current
mode is. [chars] is the VTP device mode.

Recommended Action No action is required.

SYSTEM_CONTROLLER Messages
This section contains the system controller (SYSTEM_CONTROLLER)
messages.

Note In later 12.1 E releases, the SYSTEM_CONTROLLER facility name replaces the
MISTRAL facility name. For example, MISTRAL-3-ERROR becomes
SYSTEM_CONTROLLER-3-ERROR. Both messages indicate the same system
condition.

Note An “SP” between the facility and the severity level (for example,
SYSTEM_CONTROLLER-SP-3-ERROR) indicates that the condition is coming
from the Mistral ASIC on the supervisor engine. If nothing appears between the

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facility and the severity level (for example,

SYSTEM_CONTROLLER-3-ERROR), the condition is coming from the Mistral
ASIC on the MSFC.

SYSTEM_CONTROLLER-3

Error Message SYSTEM_CONTROLLER-3-COR_MEM_ERR: Correctable DRAM

memory error. Count [dec], log [hex]

Explanation A correctable error in the system DRAM has occurred; normal

operation continues.

Recommended Action If additional DRAM errors do not occur, no action is

needed. If the error recurs, copy the message exactly as it appears on the
console or in the system log. Research and attempt to resolve the issue using
the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search
for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message SYSTEM_CONTROLLER-3-DUMP: System controller Global

Registers Dump

Explanation This message provides information about the internal state of the
system controller.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,

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these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message SYSTEM_CONTROLLER-3-ERROR: Error condition detected:

[chars]

Explanation The most common errors from the Mistral ASIC on the MSFC are
TM_DATA_PARITY_ERROR, SYSDRAM_PARITY_ERROR,
SYSAD_PARITY_ERROR, and TM_NPP_PARITY_ERROR. Possible
causes of these parity errors are random static discharge or other external
factors.

Recommended Action If the error message is only seen once (or rarely), the
recommendation is to monitor the switch syslog to confirm the error message
was an isolated incident. If these error messages are reoccurring, open a case
with the Technical Assistance Center through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information that you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message SYSTEM_CONTROLLER-3-FATAL: An unrecoverable error

has been detected. The system is being reset.

Explanation The system controller has detected an unrecoverable error

condition.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message SYSTEM_CONTROLLER-3-INFO1: [chars]=[hex]

Explanation This message provides information about the internal state of the
system controller.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message SYSTEM_CONTROLLER-3-INFO2: [chars]=[hex]([hex])

Explanation This message provides information about the internal state of the
system controller.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message SYSTEM_CONTROLLER-3-INVALID_SEND : Invalid send

operation (packet on [chars])

Explanation An internal error caused an illegal call to a device driver.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

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Error Message SYSTEM_CONTROLLER-3-INV_TX_PACKET : [chars]: packet

neither on IBL nor on OBL

Explanation The packet to be transmitted is neither on the Input Buffer Logic,

including the memory for the incoming packet cache, nor on the Output
Buffer Logic, including the output buffer memory.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message SYSTEM_CONTROLLER-3-MORE_COR_ERR: [chars] [dec]

correctable DRAM memory errors in previous hour

Explanation Multiple correctable errors have occurred in the system DRAM.

Recommended Action During the next convenient maintenance window, reboot

the system. If the error persists after the reboot, copy the message exactly as
it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to

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your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message SYSTEM_CONTROLLER-3-NOBUF : Dropping the packet.

Explanation The Mistral ASIC receive buffer pool has been exhausted. No
further input packets can be processed until some buffers are returned to the
pool.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message SYSTEM_CONTROLLER-3-RESET: Resetting system

controller due to [chars]

Explanation The system controller is being reset because of internal errors.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you
still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact

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SYSTEM_CONTROLLER Messages

your Cisco technical support representative and provide the representative

with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

Error Message SYSTEM_CONTROLLER-SP-3-ERROR: Error condition

detected: [chars]

Explanation The most common errors from the Mistral ASIC on the
supervisor engine are TM_DATA_PARITY_ERROR and
TM_NPP_PARITY_ERROR. Possible causes of these parity errors are
random static discharge or other external factors.

Recommended Action If the error message is only seen once (or rarely), the
recommendation is to monitor the switch syslog to confirm the error message
was an isolated incident. If these error messages are reoccurring, open a case
with the Technical Assistance Center through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information that you have gathered. Attach the following
information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent
troubleshooting logs.

SYSTEM_CONTROLLER-6

Error Message MISTRAL-6-BAD_IDB : Bad idb for vector [chars]:

[chars] vlan [dec] total [dec]

Explanation An invalid IDB has been returned from a "get" operation.

Recommended Action Copy the message exactly as it appears on the console or

in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for
resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you

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 Chapter 2 Message and Recovery Procedures
UFAST_MCAST_SW Messages

still require assistance, open a case with the Technical Assistance Center
through the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact
your Cisco technical support representative and provide the representative
with the information you have gathered. Attach the following information to
your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent
troubleshooting logs.

UFAST_MCAST_SW Messages
This section contains the UplinkFast multicast (UFAST_MCAST_SW) messages.

UFAST_MCAST_SW-3

Error Message UFAST_MCAST_SW-3-PROC_START_ERROR: No process

available for transmitting UplinkFast packets.

Explanation This message indicates that UplinkFast packets will not be

transmitted because the process could not be created to transmit them.

Recommended Action UplinkFast will not work unless you reload. If this
problem persists even after you reload, copy the error message exactly as it
appears on the console or in the system log. Enter the show tech-support
command to gather data that may provide information about the error. If you
cannot determine the type of error from the error message text or from the
show tech-support output, contact your Cisco technical support
representative, and provide the representative with the gathered information.

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UNICAST_FLOOD Messages

UFAST_MCAST_SW-4

Error Message UFAST_MCAST_SW-4-MEM_NOT_AVAILABLE: No memory is

available for transmitting UplinkFast packets on Vlan [dec].

Explanation This message indicates that UplinkFast packets will not be

transmitted on the specified VLAN because of a lack of available memory.

Recommended Action Reduce other system activity to ease memory demands.

If conditions warrant, upgrade to a larger memory configuration.

UNICAST_FLOOD Messages
This section contains unicast flooding (UNICAST_FLOOD) messages.

UNICAST_FLOOD-4

Error Message UNICAST_FLOOD-4-DETECTED: Host [enet] on vlan [dec]

is flooding to an unknown unicast destination at a rate greater
than/equal to [dec] Kfps

Explanation This message indicates that a host is alternating between ports.

Recommended Action Verify the reason why the host is sending traffic to an
unknown unicast destination.

Error Message UNICAST_FLOOD-4-FILTER_TABLE_FULL: The filter table

is full

Explanation This message indicates that the system has detected too many
floods to unknown destinations.

Recommended Action Investigate the reason why so many hosts in the network
are sending traffic to unknown unicast destinations.

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VELA Messages

UNICAST_FLOOD-5

Error Message UNICAST_FLOOD-5-FILTER_INSTALLED: Filter for host

[enet] has been installed. It will be removed in [dec] minute(s)

Explanation This message indicates that a host was flooding unicast packets
to an unknown destination. A filter has been installed.

Recommended Action No action is required.

VELA Messages
This section contains the Catalyst 6500/Cisco 7600 bus interface (VELA)
messages.

VELA-4

Error Message VELA-4-ERR_INTRPT: Interrupt [chars] occurring in

Vela ASIC

Explanation This message indicates that an error in the indicated ASIC

occurred. [chars] is the error description.

Recommended Action Enter the show earl status command on the consoles of
the switch supervisor engine and any DFC-enabled modules. Contact your
Cisco technical representative, and provide the representative with the
gathered information.

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VSEC Messages

VSEC Messages
This section contains the VACL logging (VSEC) messages.

VSEC-6

Error Message VSEC-6-VLANACCESSLOGP: vlan [dec] (port [dec]/[dec])

denied [chars] [int] ([dec]) -> [int] ([dec]), [dec] packet(s)

Explanation This message indicates that a TCP or UDP packet from the
identified VLAN and physical port that matches the VACL log criteria was
detected. The first [dec] is the VLAN number, the second [dec]/[dec] is the
module/port number, the third [dec] is the source Layer 4 port number, the
fourth [dec] is the destination Layer 4 port number, and the fifth [dec] is the
number of packets received during the last logging interval. [chars] is either
TCP or UDP. The first [int] is the source IP address, and the second [int] is the
destination IP address.

Recommended Action No action is required. This message is provided for

information only.

Error Message VSEC-6-VLANACCESSLOGRP: vlan [dec] (port

[dec]/[dec]) denied igmp [int] -> [int] ([dec]), [dec] packet(s)

Explanation This message indicates that an IGMP packet from the identified
VLAN and physical port that matches the VACL log criteria was detected. The
first [dec] is the VLAN number, the second [dec]/[dec] is the module/port
number, the third [dec] is the IGMP packet type, and the fourth [dec] is the
number of packets received during the last logging interval. The first [int] is
the source IP address, and the second [int] is the destination IP address.

Recommended Action No action is required. This message is provided for

information only.

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VSEC Messages

Error Message VSEC-6-VLANACCESSLOGDP: vlan [dec] (port

[dec]/[dec]) denied icmp [int] -> [int] ([dec]/[dec]), [dec]
packet(s)

Explanation This message indicates that an ICMP packet from the identified
VLAN and physical port that matches the VACL log criteria was detected. The
first [dec] is the VLAN number, the second [dec]/[dec] is the module/port
number, the third [dec]/[dec] is the ICMP packet type and the ICMP code, and
the fourth [dec] is the number of packets received during the last logging
interval. The first [int] is the source IP address, and the second [int] is the
destination IP address.

Recommended Action No action is required. This message is provided for

information only.

Error Message VSEC-6-VLANACCESSLOGNP: vlan [dec] (port

[dec]/[dec]) denied ip protocol = [dec] [int] -> [int], [dec]
packet(s)

Explanation This message indicates that an IP packet from the identified

VLAN and physical port that matches the VACL log criteria was detected. The
first [dec] is the VLAN number, the second [dec]/[dec] is the module/port
number, the third [dec] is the Layer 4 protocol type, and the fourth [dec] is the
number of packets received during the last logging interval. The first [int] is
the source IP address, and the second [int] is the destination IP address.

Recommended Action No action is required. This message is provided for

information only.

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 I N D EX

Cisco Networking Services messages

A
See CNS messages
abbreviations CNS messages 2-45 to 2-46
description (table) 1-6 CONST_DIAG messages 2-47
access control list ASIC messages conventions, documentation xvi
See ACL_ASIC messages CPU_MONITOR messages 2-48 to 2-49
access control list messages CWAN_ATM messages 2-49 to 2-52
See ACLMERGE messages CWAN_CHOC_DS0 messages 2-52 to 2-59
ACL_ASIC messages 2-2 CWAN_CHOC_DSX messages 2-59 to 2-64
ACLMERGE messages 2-3 CWAN_CT3 messages 2-65 to 2-68
audience profile xv CWAN_POS messages 2-69
Auto-Running Configuration Synchronization CWAN_RP messages 2-69 to 2-88
messages
CWPA messages 2-88
See RUNCFGSYNC messages
CWTLC messages 2-89 to 2-106

C
D
C6K_PLATFORM messages 2-24 to 2-27
data bus messages
C6K_POWER messages 2-28 to 2-29
see DBUS messages
C6KENV messages 2-4 to 2-14
date/time stamp designations
C6KERRDETECT messages 2-14 to 2-24
note 2-1
C6KPWR messages 2-29 to 2-36
DBUS messages 2-106
C6MSFC messages 2-37 to 2-40
dec, variable field 1-6
C6SUP messages 2-40 to 2-45
DFC messages
chars/char, variable field 1-6
See VELA messages

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 Index

DIAG messages 2-107 to 2-122 See EARL_BUS_INTERFACE_ASIC

messages
Distributed Forwarding Card messages
See VELA messages Enhanced Address Recognition Logic Layer 2
ASIC messages
documentation
See EARL_L2_ASIC messages
conventions xvi
Enhanced Address Recognition Logic Layer 3
feedback xix ASIC messages
obtaining xviii See EARL_L3_ASIC messages
organization xv Enhanced Address Recognition Logic messages
related xvi See EARL messages
DOT1X_MOD messages 2-130 Enhanced High System Availability messages
DOT1X messages 2-122 to 2-129 See EHSA messages
DOT1XREGISTORS messages 2-130 to 2-131 environmental messages
DTP messages 2-132 to 2-134 See C6KENV messages
Dynamic Trunking Protocol messages environmental monitor messages
See DTP messages See ENVM messages
ENVM messages 2-152 to 2-154
EOBC messages 2-154
E
error detection messages
EARL_BUS_INTERFACE_ASIC See C6KERRDETECT messages
messages 2-139
EtherChannel messages
EARL_L2_ASIC messages 2-139 to 2-141
See EC messages
EARL_L3_ASIC messages 2-141 to 2-144
Ethernet Out-of-Band Channel messages
EARL messages 2-134 to 2-138
See EOBC messages
EARL multilayer switching statitistics log
messages
See MLS_STAT messages F
EC messages 2-144 to 2-149
FABRIC-SP messages 2-157 to 2-158
EHSA messages 2-150 to 2-151
facility codes
Enhanced Address Recognition bus interface
ASIC messages description 1-1

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 Index

feature manager messages

I
See FM messages
Finite State Machine errors ICC messages 2-175
See FSM errors IDBMAN messages 2-175 to 2-181
FM messages 2-159 to 2-169 IEEE 802.1X messages
FSM errors 2-150 See DOT1X messages
IEEE 802.1X module messages
See DOT1X_MOD
G IEEE 802.1X registers messages
GBIC_SECURITY_CRYPT See DOT1XREGISTORS messages
messages 2-173 to 2-174 int, variable field 1-6
GBIC_SECURITY_UNIQUE messages 2-174 InterCard Communication messages
GBIC_SECURITY messages 2-172 See ICC messages
GBIC messages 2-169 to 2-172 interface description block manager messages
general platform messages See IDBMAN messages
See C6K_PLATFORM messages Interprocess Communication Errors 2-151
Gigabit Interface Converter cryptographic InterProcessor Communication messages
security messages
See IPC messages
See GBIC_SECURITY_CRYPT messages
IPC errors 2-151
Gigabit Interface Converter messages
IPC messages 2-182 to 2-183
See GBIC messages
IPNAT messages 2-183
Gigabit Interface Converter security messages
IP Network Address Translation messages
See GBIC_SECURITY messages
See IPNAT message

H
L
hex, variable field 1-6
L2_APPL messages 2-185 to 2-186
L3_ASIC messages 2-186
L3_MGR messages 2-187 to 2-191

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 Index

Layer 2 application messages description 1-5

See L2_APPL message MROUTE messages 2-213
Layer 2 multicast log messages MSFC2 messages 2-214 to 2-217
See MCAST messages multicast route messages
Layer 3 ASIC messages See MROUTE messages
See L3_ASIC messages Multilayer Switch Feature Card 2 messages
Layer 3 manager system log messages See MSFC2 messages
See L3_MGR messages Multilayer Switch Feature Card messages
LYRA messages 2-191 to 2-196 See C6MSFC messages
Multilayer Switching Cisco Express
Forwarding messages
M See MLSCEF messages
Multilayer Switching Multicast messages
MAC Controller messages
See MLSM messages
See SBETH messages
MCAST messages 2-196 to 2-198, 2-208
messages N
example 1-6
NAM messages 2-217
facility codes 1-1
message-texts 1-5 NBAR messages 2-217 to 2-218
Network Analysis Module messages
mnemonic codes 1-5
severity levels 1-5 See NAM messages
Network Based Application Recognition
structure 1-1
messages
message-texts
See NBAR messages
description 1-5
num, variable field 1-6
MISTRAL messages 2-198 to 2-205
MLS_STAT messages 2-206 to 2-207
MLSCEF messages 2-208 to 2-210 O
MLSM messages 2-210 to 2-213
OIR messages 2-219 to 2-221
mnemonic codes
online diagnostics messages

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 Index

See CONST_DIAG messages port manager Switch-Module Configuration

Protocol messages
See DIAG messages
online insertion and removal messages See PM_SCP messages
POS RP driver error messages
See OIR messages
ONLINE messages 2-222 to 2-223 See CWAN_POS messages
power messages
OSR Channelized OC12/OC3 RP driver
messages See C6K_POWER messages and C6KPWR
See CWAN_CHOC_DS0 messages messages
protocol filtering messages
OSR CT3 RP driver messages
See CWAN_CT3 messages See PF messages

P Q

QM messages 2-238 to 2-241

PFC2 messages
quality of service messages
See VELA messages
See QM messages
PF messages 2-223 to 2-224
PFREDUN messages 2-224 to 2-225
PM_SCP messages 2-233 to 2-236 R
PM messages 2-226 to 2-233
POLARIS messages 2-237 remote procedure call messages

Policy Feature Card 2 messages See RPC messages

See VELA messages RPC messages 2-241 to 2-245

Policy Feature Card redundancy messages RUNCFGSYNC messages 2-245

See PFREDUN messages

PORT_ASIC messages 2-237 to 2-238
S
port ASIC messages
See PORT_ASIC messages SBETH messages 2-246 to 2-251
port manager messages SCP messages 2-251 to 2-253
See PM messages searching for system messages
in Error Message Decoder 1-7

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 Index

in online documentation 1-7 SW-VLAN messages 2-266 to 2-274

severity levels SYSTEM_CONTROLLER
description 1-5 messages 2-274 to 2-281

table 1-5
SPAN messages 2-254 T
spanning tree fast convergence extensions
messages time stamp designations
See SPANTREE-FAST messages See date/time stamp designations
spanning tree messages traceback reports 1-8
See SPANTREE messages traffic suppression messages
SPANTREE-FAST messages 2-264 See STORM_CONTROL messages
SPANTREE messages 2-255 to 2-263
SREC messages 2-265 to 2-266
statistics record messages
U
See SREC messages UFAST_MCAST_SW messages 2-282 to 2-283
STORM_CONTROL messages 2-266 UNICAST_FLOOD messages 2-283 to 2-284
storm control messages unicast flooding messages
See STORM_CONTROL messages See UNICAST_FLOOD messages
Switched Port Analyzer messages UplinkFast multicast messages
See SPAN messages See UFAST_MCAST_SW messages
switching mode messages
See FABRIC-SP messages
Switching-Module Configuration Protocol V
messages
VACL logging messages
See SCP messages
See VSEC messages
Switch-module Configuration Protocol
download processor messages variable fields
See ONLINE messages definition 1-6
switch processor messages table 1-6
See C6SUP messages VELA messages 2-284

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 Index

VLAN manager messages

See SW-VLAN messages
VSEC messages 2-285 to 2-286

WAN ATM port messages

See CWAN_ATM messages
WAN CHOC DSX LC common error messages
See CWAN_CHOC_DSX messages
WAN Optical Services Module messages
See CWTLC messages
WAN port adapter module messages
See CWPA messages
WAN route processor messages
See CWAN_RP messages

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 Index

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