Amadeus

Quick Reference Guide - Basic

amadeus.in

1
 INDEX
SN No. Content Page No.
1 SIGN IN & SIGN OUT 5
2 AIS PAGES 5
3 HELP 5
4 ENCODE/DECODE 5
5 DATE AND TIME CONVERSIONS 6
6 MATHEMATICAL CALCULATIONS 6
AMADEUS AIR
7 AVAILABILITY 6
8 SCROLLING ENTRIES 7
9 AVAILABILITY CHANGE ENTRIES 7
10 DUAL CITY PAIR AVAILABILITY 7
11 DIRECT ACCESS 7
12 TIME TABLE ENTRIES 8
13 SCHEDULE ENTRIES 8
14 AMADEUS ACCESS LEVELS 8
15 FLIGHT INFORMATION 9
16 MINIMUM CONNECTING TIME 9
17 DISPLAY CONNECTION POINTS 9
PNR CREATION WITH MANDATORY ELEMENTS
18 SEGMENT SELL 9
19 NAME ELEMENTS 10
20 PHONE FIELD 10
21 TICKETING ARRANGEMENT 10
22 REFERENCE 10
23 END TRANSACTION 11
PNR ELEMENTS
24 OPTIONAL ELEMENTS 11
25 OTHER SERVICE INFORMATION 11
26 SPECIAL SERVICE REQUEST 11
27 PREFERRED SEAT SELECTION 11
28 ADVANCE SEATING THROUGH SEAT MAP 11
29 SSR MESSAGE WITH FREE FLOW TEXT: 12
30 INFORM PAX CONTACT DETAILS TO AIRLINE 12
31 APIS TRAVEL DETAILS 12
32 APIS VISA INFORMATION 12
33 APIS ADDRESS INFORMATION 13
34 GST ENTRIES 13
35 FREQUENT FLYER NUMBER 13
36 INFORMATION SEGMENT 14
37 GHOST SEGMENT 14
38 TICKETLESS AIRLINE BOOKING 14
39 PNR RETRIEVAL & DISPLAY 14
40 PARTIAL PNR DISPLAY 15
41 PNR CLAIM 15

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42 PNR MODIFICATION 15
43 STATUS CODES-GGCODE.64 16
44 EXTENDED SECURITY 16
45 PNR AND ITINERARY PRINTING 16
46 SPLIT BOOKINGS 17
47 HANDLING NON HOMOGENEOUS PNR CONDITION 17
48 COPY PNR 17
49 PNR HISTORY 18
50 PNR RECALL ENTRIES 18
51 MULTI LIST-SEARCH BY FLIGHT 18
52 SEARCH BY OFFICE 18
53 FARE QUOTE RATE OF EXCHANGE 19
54 FARE QUOTE EXCESS BAGGAGE 19
55 FARE QUOTE CURRENCY 19
56 AMADEUS SITES 19
AMADEUS FARES
57 FARE QUOTE DISPLAY 20
58 HISTORICAL FARES 20
59 FARE QUOTE DISPLAY CHANGE ENTRIES 21
60 FARE QUOTE NOTES 21
61 TAX INFORMATION 21
62 FARE QUOTE BOOKING CLASS 21
63 FARE QUOTE ROUTING 21
64 FARE QUOTE PRICING 21
65 FARE QUOTE CURRENCY 22
66 FARE QUOTE MILEAGE 22
67 FARE QUOTE RATE OF EXCHANGE 22
68 FARE QUOTE EXCESS BAGGAGE 22
69 ITINERARY PRICING 22
70 FARE DIAGNOSTIC 22
71 CREATE AUTOMATIC TST AND STORE THE FARE 22
72 PRICING OPTIONS 23
73 BEST PRICER 23
74 BEST PRICER REBOOK ENTRY USING EXPANDED PARAMETERS 24
75 PNR PRICING WITH OVERRIDE 24
76 DISPLAYING A TST / DISPLAY TST HISTORY 24
77 DELETING A TST 24
78 ADDING & SPLITTING A TST 24
79 FARE CALCULATION PRICING INDICATORS 25
80 AMADEUS FARE GUARANTEE POLICY 25
AMADEUS QUEUES
81 QUEUES ENTRIES 26
82 QUEUE SORTATION 26
83 QUEUE VIEW 26
84 QUEUE PLANNER 26

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 AMADEUS HOTEL
85 HOTEL ACCESS LEVEL 27
86 BEST AVAILABLE RATE (BAR) GUARANTEE 27
87 HOTEL AIS AND HELP PAGES 27
88 HOTEL LIST DISPLAY 27
89 HOTEL AVAILABILITY 28
90 HOTEL AVAILABILITY SCROLLING ENTRIES 28
91 HOTEL SELL 29
92 HOTEL FEATURES 29
93 HOTEL POLICY INFORMATION 29
94 HOTEL PRICING 29
95 HOTEL RATE CHANGE 29
96 HOTEL TERMS 29
97 HOTEL POINTS OF REFERENCE 30
AMADEUS PROFILES
98 AMADEUS PROFILES : PROFILE ENTRIES 32
99 CREATE PROFILE WITH MANDATORY ELEMENTS 32
100 ADDING OPTIONAL ELEMENTS IN PROFILE 32
101 DISPLAY PROFILE 32
102 CREATE PNR FROM PROFILE 33
103 DEACTIVATE & REACTIVATE PROFILE 33
AMADEUS CAR
104 CAR ACCESS LEVELS DESCRIPTION 34
105 CAR LIST DISPLAY 34
106 CAR AVAILABILITY DISPLAY 34
107 CAR RATE FEATURES, CAR TERMS 34
108 CAR SCROLLING ENTRIES 35
109 CAR SELL 35
110 CAR MODIFICATIONS 35
111 GENERAL DOS AND DONTS FOR RESERVATIONS 36

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 SIGN IN & SIGN OUT HE SIGN
SIGN IN TO SELLING PLATFORM CONNECT (PRODUCTION) WWW.SELLINGPLATFORMCONNECT.AMADEUS.COM
SIGN IN TO SELLING PLATFORM CONNECT (TRAINING) WWW.TRAINING.SELLINGPLATFORMCONNECT.AMADEUS.COM

AIS PAGES HE AIS

VIEW AIS MAIN MENU GG AIS
PRODUCT ANNOUNCEMENTS IN AMADEUS GG NEWS
INFORMATION ON AN AIRLINE, FOR EX, UL GG AIR UL
AIRLINE LOCAL CONTACT NUMBERS GG AMA IN LCL
USEFUL INFORMATION PAGES WITHIN AMADEUS GG AMA IN USE
INFORMATION ON A PARTICULAR COUNTRY GG COU FR
INFORMATION ON A SPECIFIC AIRPORT GG APT NRT
PARTICIPATING CARRIER ACCESS & FUNCTION LEVEL GG PCA xx (xx=carrier code)
TO SEE THE LIST OF CARRIERS STARTING WITH FIRST LETTER GG PCAL AIR x (X=first letter of the airline name)
OF CARRIER CODE
TO SEE THE LIST OF CARRIERS SORTED BY ORIGIN COUNTRY GG PCAL COU x (X=first letter of the country name)
INFORMATION ON A SPECIFIC CAR COMPANY GG CAR ZE
INFORMATION ON A SPECIFIC HOTEL CHAIN GG HTL RD
AMADEUS INDIA INFORMATION PAGE ON RESERVATION AND GG AMA IN TKT
TICKETING GUIDELINES
TO SEE A LIST OF INPUT AND OUTPUT ACTION CODES GG CODE
TO SEE A LIST OF ALL CODES STARTING WITH W GG CODE W
AMADEUS INPUT AND OUTPUT ACTION CODES GGCODE.64
TO SEE THE AIR ALLIANCES LIST GG ALLIANCE

HELP HE HE
HELP INDEX BY LETTER HE A
HELP ON NAME ELEMENT HE NM
STEP BY STEP INSTRUCTIONS FOR COMMON TASKS HE STEPS
HELP ON MEALS HE MEAL CODES
HELP ON THE LAST TRANSACTION ENTERED HE/
HELP ON TICKETLESS ACCESS HE TLA
You can also quickly search for any of the cryptic entries
AMADEUS SERVICE HUB by clicking on Amadeus Service Hub from the Main page of
Amadeus selling platform connect

ENCODE/DECODE HE CONVERT or HEENC

ENCODE CITY / AIRPORT NAME DAN ROME
ENCODE FROM PART OF CITY NAME DAN CIN*
ENCODE ANY LOCATION CALLED LONDON,BRITAIN ONLY DAN LONDON/GB
TO DISPLAY THE TEN NEAREST AIRPORTS TO A CITY DAN DELHI/N
DECODE CITY / AIRPORT NAME DAC TYO
TO LIST THE CODES ASSOCIATED TO A CITY DB NYC or DB NEWYORK
ENCODE AIRLINE NAME DNA BRITISH AIRWAYS
DECODE AIRLINE NAME DNA SN
ENCODE COUNTRY NAME DC FRANCE
DECODE COUNTRY NAME DC FR
ENCODE A HOTEL DNH BEST WESTERN
DECODE A HOTEL DNH BW
ENCODE A CAR COMPANY DNC AVIS

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 DECODE A CAR COMPANY DNC ZI
ENCODE A STATE DNS FLORIDA
DECODE A STATE DNS US FL
LIST STATES FOR A COUNTRY DNS US
DECODE AN AIRCRAFT TYPE DNE 734
DECODE A HOTEL RATE CODE (EG.SUM) DNN SUM

DATE AND TIME CONVERSIONS HE DD

CURRENT TIME IN SINGAPORE DD SIN
TIME DIFFERENCE BETWEEN TWO CITIES DD LON/LAX
COMPARE TIME IN OTHER CITY DD LON1500/LAX
TO CHANGE THE UTC TIME TO LOCAL TIME DD ZZZ1500/DEL
DISPLAY DAY OF WEEK DD25DEC22
TO DISPLAY THE DATE AFTER A PARTICULAR NUMBER OF DD22JUN22/30
DAYS

MATHEMATICAL CALCULATIONS HE DF
ADD VALUES DF 889;1733;669
SUBTRACT VALUES DF 1955-889
MULTIPLY DF1604*33
DIVIDE DF1509/34

AVAILABILITY HE AN
NEUTRAL AVAILABILITY AN10DECDELLON
AVAILABILITY FOR SPECIFIC AIRLINE AN10DECDELSIN/ASQ
AVAILABILITY FOR SPECIFIC AIRLINES (UPTO 6 CARRIERS) AN10DECDELSIN/ASQ,MH,TG
EXCLUDE SPECIFIC AIRLINE (UP TO 6 AIRLINES CAN BE EX- AN23DECDELLON/A-VS, LX
CLUDED)
AVAILABILITY BY FLIGHT NUMBER AN12SEPDELLON/ABA142
AVAILABILITY WITH DEPARTURE TIME AN10JANDELLON0900/ABA
AVAILABILITY WITH SPECIFIC BOOKING CLASS (RBD) (MAX3 AN20DECDELBKK/ATG/CM
CAN BE ADDED)
AVAILABILITY WITH SPECIFIC CABIN CLASS AN20DECDELLON/ABA/KY
NOTE : ADD CABIN OPTIONS KF-FIRST, KC-BUSINESS, KW-PREMIUM ECONOMY, KM-ECONOMY, KY-ECONOMY WITH PREMIUM
ECONOMY
AVAILABILITY AS PER NUMBERS OF SEATS AN23DECDELLON/B4
AVAILABILITY WITH CARRIER CODE, RBD (CLASS) SPECIFIED AN23DECDELBKK/ATG/CM/B4
& NUMBER OF SEATS
AVAILABILITY WITH TRANSIT POINTS AN28JUNDELLAX/XBKK
AVAILABILITY WITH 2 TRANSIT POINTS AN28JUNDELSFO/XBKKLAX
AVAILABILITY WITH TRANSIT POINT & AIRLINE AN10DECDELSFO/ALH/XMUC
EXCLUDE A CONNECTING POINT AN19SEPDELLON/X-FRA/ALH
ONLINE CONNECTIONS AN26DECDELLAX/O
AVAILABILITY SEARCH FOR FLIGHT NON STOP AN15JULSINBKK/FN
AVAILABILITY SEARCH FOR FLIGHT DIRECT AN15JULSINBKK/FD
CARRIER-PREFERRED DISPLAY ANBA15SEPDELLON
ALLIANCE AVAILABILITY AN*A15SEPDELLON (Star Alliance)
ALLIANCE AVAILABILITY AN*O18DECBKKSYD (One World)
ALLIANCE AVAILABILITY AN*S12JULDELNCE (Sky Team)
AIR ASIA AVAILABILITY AN12APRMAAKUL/AAK

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 CHANGE TO TICKETLESS ACCESS AIRLINE DISPLAY ACW1/B1 (where first 1 is the line number and second 1 is
the number of seats)
AVAILABILITY BY ARRIVAL TIME AA12APRMAAKUL1500/AAK
AVAILABILITY BY DEPARTURE TIME AD12APRMAAKUL1500/AAK
"AVAILABILITY FOR LIGHT TICKETING CARRIER TO BE CHECKED
WITH THE ABOVE GIVEN ENTRIES.
TO CHECK THE LIST OF AVAILABLE LIGHT TICKETING CARRIER
DO FQNLTC/CXR"
SEARCH PREVIOUS AND NEXT DAYS FOR MORE INFORMATION AN15JULSINBKK/S+2
CHECK - (HE AN AND THEN GOTO THE SHORT-CUT MS295)
SEVEN DAY SEARCH ENTRY AN/17DECBOMNBO/AKQ

SCROLLING ENTRIES
TO MOVE UP TO THE PREVIOUS SCREEN MU
TO MOVE DOWN TO THE NEXT SCREEN MD
TO MOVE TO TOP OF THE DISPLAY MT
TO MOVE TO THE BOTTOM OF THE DISPLAY MB
TO MOVE TO THE DISPLAY FOR THE NEXT DAY MN
TO MOVE TO THE DISPLAY FOR THE PREVIOUS DAY MY

AVAILABILITY CHANGE ENTRIES HE AC / HE ACR (For schedule change replace AC in the

entries below with SC)
AVAILABILITY CHANGE TO SPECIFIC DATE AC 15DEC
AVAILABILITY CHANGE TO 5 DAYS AHEAD AC 5
AVAILABILITY CHANGE TO 3 DAYS PREVIOUS AC -3
AVAILABILITY CHANGE TO SPECIFIC AIRLINE AC/ABA
AVAILABILITY CHANGE TO SCHEDULE AC SN
CHANGE CITY OF ORIGIN AC BOM
CHANGE CITY OF DESTINATION AC // KUL
AVAILABILITY CHANGE TO RETURN ACR20DEC
AVAILABILITY CHANGE TO RETURN WITH DATE AND AIRLINE ACR20DEC/ABA
AVAILABILITY CHANGE TO RETURN BY NUMBER OF DAYS ACR90
CHANGE TO DIRECT ACCESS DISPLAY(WHERE APPLICABLE) ACLx(where X=line no of availability display)

DUAL CITY PAIR AVAILABILITY HE AN

WITH RETURN ON SAME DAY AN12DECDELBOM/AUK*
WITH RETURN DATE SPECIFIED AN12DECDELLHR/ABA*16DEC
WITH ONWARD DATE , SECTOR AND AIRLINE SPECIFIED AN12DECDELLON/ABA*25DECLONNYC/AAA
SCROLLING IN DUAL CITY PAIR AVAILABILITY
MOVE UP/DOWN/NEXT/YESTERDAY IN FIRST CITY PAIR MUF/ MDF/ MNF/ MYF
MOVE UP/DOWN/NEXT/YESTERDAY IN SECOND CITY PAIR MUS/ MDS/ MNS/ MYS

DIRECT ACCESS HE DIR XX (where XX = Airline Code)

TO SEE WHAT ALL DIRECT ACCESS FUNCTIONALITIES ARE HE DIR VS (FOR VIRGIN ATLANTIC)
SUPPORTED BY AN AIRLINE
DIRECT ACCESS AVAILABILITY FOR AIRLINE 1VSAD23DECBOMLHR
SCROLLING IN DIRECT ACCESS AVAILABILITY 1VS MN (MOVE NEXT)
SCROLLING IN DIRECT ACCESS AVAILABILITY 1VS MY(MOVE YESTERDAY)
SCROLLING IN DIRECT ACCESS AVAILABILITY 1VS MD(MOVE DOWN)

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 SCROLLING IN DIRECT ACCESS AVAILABILITY 1VS MU(MOVE UP)
DIRECT ACCESS PNR RETRIEVAL BY RECORD LOCATOR 1VSRT H55PWI (Where VS is the carrier supporting direct
access PNR Display)

TIME TABLE ENTRIES HE TN

NEUTRAL TIME TABLE TNDELSIN
NEUTRAL TIME TABLE FOR AN AIRLINE (THIS DISPLAYS THE TN DELBOM/AUK
TIMETABLE FOR NON-PARTICIPATING CARRIERS AS WELL)
NEUTRAL TIME TABLE WITH DATE AND AIRLINE TN10DECDELSIN/ASQ

SCHEDULE ENTRIES HE SN
NEUTRAL SCHEDULE SNDELLON
NEUTRAL SCHEDULE WITH DATE AND AIRLINE (THIS DISPLAYS SN15DECDELBOM/AUK
THE SCHEDULE FOR NON-PARTICIPATING CARRIERS AS WELL,
HOWEVER WITHOUT THE POSTING LEVELS)
DUAL CITY PAIR SCHEDULES SN23SEPDELLON*LONPAR
ROUND TRIP SCHEDULE DISPLAY SN23SEPDELLHR*25SEP

EXPLANATION OF AMADEUS ACCESS LEVELS FOR INFORMATION ON ACCESS AND FUNCTION LEVELS BY AN AIR-
LINE, REFER TO GG PCA XX
AMADEUS COMPLETE ACCESS ( / ) "Amadeus Complete Access gives the highest level of con-
nectivity between an airline and Amadeus, including last-seat
availability and immediate confirmation. Example of airlines
supporting this feature are BA, AF. The access level is repre-
sented by a (/) in the Amadeus availability displays. Note:If
the airline is not an Altea airline then we can still perform
ACL or 1XXad entry if supported by the airline”

AMADEUS ACCESS SELL ( . ) Amadeus Access Sell offers a fully secured sale for each seat.
When a seat sell request is made, Amadeus checks the flight
in the airline’s own inventory system. According to the status,
the sale is confirmed, waitlisted, or rejected immediately. If
the airline confirms the booking at segment sell time, a HK
status is returned.The Airline’s own record locator is automat-
ically appended to the Amadeus PNR after EOT.If the airline
does not confirm the booking, a UC or HL status code is
returned. Note: Agents may use direct access to get last seat
availability

DIRECT ACCESS (DIR) ( * ) Direct Access provides a real-time link to the airline’s own
system to display an accurate availability at the time the
request is made. This link is created through the use of
Direct Access entries (ACL or 1xxAD entries).This functionality
provides last seat availability of the airline on a secondary
display. Seats sold on this real time link carry a LK status
code. The airline may have the record locator return option
supported. It is important that the sell entry be made within
3 minutes of accessing the direct access display.

STANDARD ACCESS Schedules are updated on a weekly basis.When you book a

seat on a standard access airline, the airline may revert with
the confirmation or rejection of sale within 12 hours. If the
airline supports Record Return option, its own record locator
is appended to the PNR. Seats sold are in SS status code

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 AMADEUS TICKETLESS ACCESS ( - ) Amadeus Ticketless Access is a type of access that
enables end users to get availability and schedules from the
low cost carriers in the Amadeus principal displays. Ticket less
Airlines are identified by a ‘ - ’ in the Access indicator field
and by the letter “Y” in the Ticketless Access field of the
carrier’s GG PCA page. For more information refer to HE TLA

AMADEUS LAST SEAT AVAILABILITY INDICATOR A Slash indicator, (/), displayed before the Departure city
indicates that the seat count you see is obtained in real time
from the airline’s inventory. The seat count shown for a class
is the true number of seats left in that class.

FLIGHT INFORMATION HE DO
DISPLAY FLIGHT INFORMATION BY FLIGHT NUMBER, DATE DO TG774 /23DEC /BKKLAX
AND SECTOR
DISPLAY FLIGHT INFORMATION FROM A PNR SEGMENT OR DO 2 (where 2 is the segment No. of PNR or the line no. of
AVAILABILITY availability display
DISPLAY FLIGHT INFORMATION FROM A DIRECT ACCESS DO 21
DISPLAY
NOTE : ON THE CRYPTIC SCREEN, IF YOU KEEP CURSOR
HIGHLIGHTED FLIGHT NUMBER, YOU CAN SEE THE DO
INFORMATION

MINIMUM CONNECTING TIME HE DM

DISPLAY MINIMUM CONNECTING TIME FOR CITY DM FRA
DISPLAY MCT FOR INTER-AIRPORT CONNECTION DM LHR-LGW
DISPLAY MCT FOR INTER-AIRPORT CONNECTION WITH THE DM ORYW-CDG2B
TERMINALS SPECIFIED AS WELL
DISPLAY MCT FOR CARRIER DM BA/ LHR /AA
DISPLAY MCT FOR CARRIER AND AIRPORT DM BA/ LHR-LGW /AA
DISPLAY MCT FROM AN AVAILABILITY OR SCHEDULE DISPLAY DM 1
DISPLAY MCT FROM A PNR DISPLAY (FOR SEGMENT 2 AND 4 DM 2/4
OF THE PNR)
CHECK MCT AND SEGMENT CONTINUITY IN A PNR DMI

DISPLAY CONNECTION POINTS HE DRT

TO DISPLAY NEUTRAL CONNECT POINTS DRT DEL BJS
TO DISPLAY CONNECT POINTS WITH DATE AND SPECIFIC DRT 19AUG DELBJS / ATG
AIRLINE
TO DISPLAY CONNECT POINTS WITH SPECIFIC AIRLINE DRT 19AUG DELBJS / A-TG
EXCLUDED
TO DISPLAY CONNECT POINTS WITH A CONNECT POINT DRT 19AUG DELBJS / XHKG
OPTION
TO DISPLAY CARRIER PREFERRED CONNECT POINTS DRT QF 15AUG DEL HNL

MANDATORY PNR ELEMENTS HE PNR

PHONE / REFERENCE / ITINERARY / NAME / TICKETING
5 MANDATORY ELEMENTS FOR PNR CREATION
ARRANGEMENT (PRINT)
SEGMENT SELL HE SS
SELL ONE SEAT (Y CLASS) FROM LINE 3 OF AVAILABILITY OR SS1Y3
SCHEDULE DISPLAY
SELL ONE SEAT (MULTIPLE CLASS) FROM LINE 4 SS1YM4

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9
 SELL TWO SEATS Y CLASS FROM DUAL CITY PAIR SS2Y1*11
AVAILABILITY DISPLAY
SELL IN DIFFERENT CLASSES OF TRAVEL OR IN DIFFERENT SS1Y1*F13
RBDS FROM DUAL CITY PAIR DISPLAY
SHORT SELL ONE SEAT FOR WAITLISTED SEGMENT SS1Y1/PE
LONG SELL ONE SEAT SSTG316M03AUGDELBKK1
LONG SELL FOR WAITLISTED SEGMENT SSTG316C03AUGDELBKKPE1
SELL FROM DIRECT ACCESS DISPLAY SS1K21
SELL FOR SELECTED PASSENGERS SS2C1/P1,3
SELLING SEATS FOR A UMNR FOR A SINGLE CITY PAIR SS1C3 /UM5 (Where 5 is the age of the UMNR )
SPACE SELLING FOR STRETCHER PASSENGER FOM SS1Y1/ST
AVAILIBILITY

NAME ELEMENTS HE NM
BASIC ENTRY NM1ROY/ASHOK MR
COMMON SURNAME NM2SEN/RAHUL MR/JAYA MRS
DIFFERENT SURNAME NM1SEN/JAYA MS 1SETH/RADHA MS
ACCOMPANIED INFANT NM1SINGH/NISHA MRS(INF/ANU/02FEB22)
INFANT WITH DIFFERENT SURNAME NM1SINGH/NISHA MRS(INFSEN/ARJUN/06JAN22)
CHILD PASSENGER NM1JAIN/RADHA MISS(CHD/06APR19)
INFANT WITH A SEAT NM1BROWN/JANE(INS)
NAME ELEMENT FOR A STRETCHER PASSENGER NM1LEWIS/JOHN MR (IDSTCR)
Note 1 : Ssr Element Automatically Generates with the Child’s and Infant’s Name and Age. If the Infant’s Dob is not Provided
The System Will Take The Pnr Creation Date as the Infant’s Dob.
Note 2 : Do Not Use The Child (Chd) Passenger Type in the Name When Booking an Unaccompanied Minor
The Surname Must Contain a Minimum of two characters and Can Contain up to 57 Characters (60 - 3 Characters for
Number in Party, Delimiter and First Name Initial). The Maximum Name Length Allowed at Ticket Issuance Can
be less than the System Limit Due to Airline or Market imposed Limits. Please Refer HENM

PHONE FIELD HE AP
CONTACT INFORMATION AS PER OFFICE PROFILE AP
ENTER CONTACT INFORMATION AP BOM CTCH45644455 CTCB646446 CTCR45665657
ENTER MOBILE NUMBER APM - DEL 9818568329
ENTER E-MAIL ADDRESS APE - [email protected]
Remember to Transmit the Data in the Phone Field to the
Airline under SSR or OSI as Per the Requirement of the Airline

TICKETING ARRANGEMENT GEMENT HE TK

TICKETING IN ORDER TKOK
TICKETING TIME LIMIT DATE TKTL05OCT
TICKETING TIME LIMIT DATE AND TIME TKTL05OCT/1200
AUTOMATIC CANCELLATION OF THE ITINERARY ( USE WITH TKXL/06APR
CAUTION AS THIS GENERATES AUTO CANCELLATION OF THE
PNR AS PER THE DATE AND TIME SPECIFIED )
PASSENGER SPECIFIC TK ELEMENT TKTL05OCT/1200/P1,4
TICKETING FOR DOMESTIC ITINERARY TKDO01JAN (automatic queue placement to Q8C3)
TICKETING FOR INTERNATIONAL ITINERARY TKIN05JAN (automatic queue placement to Q8C5)

REFERENCE HE RF
REFERENCE OF PERSON ACTIONING BOOKING RF GEORGE

BOOKING CREATION SIMPLIED ON SECO GRAPHICAL FOR AIR/HOTEL AND CAR BOOKINGS
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 END TRANSACTION HE ER / HE ET
END AND REDISPLAY PNR ER
END AND IGNORE PNR ET
IGNORE THE PNR IG
IGNORE THE PNR AN REDISPLAY IR
Note : You can Enter all the Mandatory Elements together by
combining them with a “;” (Semi Colon)
EX NM1SEN/SUSHMITA MS;SSLH761H23DECDELFRA1;AP BOM CTCH23345511;TKOK;RFDAISY;ER

OPTIONAL ELEMENTS HE AB/HE AM/HE RM/HE RC/HE OP/HE RIR

BILLING ADDRESS AB 2115 HOTEL SHERATON,DELHI
BILLING ADDRESS (STRUCTURED FORMAT) AB//CY-AMADEUS/A1-156 SECTOR 24/A2-GREENPARK
AVENUE/CI-NEWDELHI/ZP-110070/CO-IN
(Where CY=company, CI=city,CO=country)
MAILING ADDRESS AM 1198 BASANT LOK,DELHI
MAILING ADDRESS (STRUCTURED FORMAT) AM//CY-AMADEUS/A1-156 SECTOR 24/A2-GREENPARK
AVENUE/CI-NEWDELHI/ZP-110070/CO-IN
(Where CY=company, CI=city,CO=country)
GENERAL REMARK ELEMENT RM PAX WILL COLLECT TICKETS COPY
CONFIDENTIAL REMARK RC PAX PAYS BY CCVI33333553/1009
CORPORATE REMARK RX VIP PAX TAKE CARE/S4/P1
ITINERARY REMARK RIR HAVE A PLEASANT FLIGHT
ITINERARY REMARK PLACED AFTER PARTICULAR SEGMENT OF RIR COMPLIMENTARY CAR TRANSFER ON ARRIVAL/S4
PNR
OPTION ELEMENT FIELD (AUTOMATIC QUEUE PLACEMENT TO OP12DEC/US VISA TO BE APPLIED
Q3)

OTHER SERVICE INFORMATION HE OSI

ADD OSI MESSAGE FOR CIP PASSENGER OS BA PAX CIP MD ASIA TYRES/P1
ADD OSI MESSAGE FOR ALL THE AIRLINES IN THE PNR OS YY PAX CIP MD ASIA TYRES/P1 (YY- For All Airline)

SPECIAL SERVICE REQUEST HE SSR GPSR4

MEAL REQUEST SR AVML
MEAL REQUEST WITH PASSENGER & SEGMENT SR SFML/P2/S4-5
WHEELCHAIR REQUEST SRWCHR/ P3/ S5
BASINETTE REQUEST SRBSCT/P1

PREFERRED SEAT SELECTION HEST

SEAT REQUEST (SEAT WISH) ST/A (NON SMOKING AISLE)
ST/W (NON SMOKING WINDOW)
ST/E ( EXIT ROW SEAT)
SPECIFIC SEAT NUMBER REQUEST ST/21A/P2

ADVANCE SEATING THROUGH SEAT MAP HE SM

DISPLAY SEAT MAP FOR FLIGHT DETAILS SMLH761/C/03SEPDELFRA
DISPLAY SEAT MAP FOR A PNR SM
DISPLAY SEAT MAP FOR A PNR SEGMENT 4 SM4
FOLLOW UP ENTRY TO VIEW THE SEAT CHARCTERSTICS RTSTR
DETAILS

CONTACT AMADEUS HELPDESK THROUGH LIVE CHAT, SUPPORTED AS A SMART TAB IN SELLING PLATFORM
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 SSR MESSAGE WITH FREE FLOW TEXT:
SPECIAL MEAL REQUEST SRSPML - ANNIVERSARY CAKE/ P1/ S7
MEET AND ASSIST REQUEST SRMAAS - PAX WITH INFANT/P2
OTHER SERVICES SROTHS UL-PLS DAPO CNFM ASAP
TO DISPLAY CATALOGUE OF ANCILLARY SERVICES FXK
FORM OF IDENTIFICATION-FOID SR FOID IB HK1-DL12345678/P1 (Please refer to HE FOID for
more details)
TO MANUALLY CREATE AN SSR FOR UMNR SRUMNR-UM06 (where 6 the age of the UMNR)
TO CREATE THE SSR WHERE THERE ARE MULTIPLE UMNRS IN SRUMNR-UM06/07/08
THE PNR

INFORM PAX CONTACT DETAILS TO AIRLINE

PASSENGER CONTACT INFORMATION MOBILE PHONE NUMBER SRCTCM-9837486432/XX (XX-COUNTRY CODE)
PASSENGER CONTACT INFORMATION EMAIL ADDRESS SRCTCE-EMAIL ID
Note: use // (double slash) in place of @ (at sign),
use “..” (double dot) in place of “_” (underscore),
use “./” in place of a “-“ in email addresses.
PASSENGER CONTACT INFORMATION REFUSED SRCTCR-985475845/P1

APIS TRAVEL DETAILS HE APIS

APIS PASSPORT INFORMATION SRDOCSBAHK1-P-IND-E12345678-IND-30JUN73-M-
14APR25-SHARMA-ROHIT-AMAR-H/P1/S3
DOCS: SSR code for APIS primary travel document
BA=airline code
HK1=action code and number of services requested
P=travel document type
IND=travel document issuing country / state use the three
letter airimp country code
E12345678=travel document number (upto 15 digits
including spaces)
IND=passenger nationality in the three letter airimp code
30JUN73=date of birth of the passenger
M=gender of the pax
14APR25=date of expiry of the passport
SHARMA=last name of the passenger
ROHIT=first name of the passenger
AMAR=middle name of the passenger (if any)
H=passport holder indicator
/P1=passenger association
/S3=segment association
APIS PASSPORT INFORMATION WITH PARTIAL DATA SR DOCS BA HK1-----30JUN73-M--SHARMA-ROHIT/P1
Note:The minimum information for the partial entry contains-
full name, date of birth, gender. the system error will be
created when the above information is not provided.
APIS VISA INFORMATION SRDOCO BA HK1-AHMEDABAD IND-V-17317323-MUMBAI
IND-18JUN14-USA/P1/S3
where SR=primary transaction code
DOCO-SSR code(mandatory)
BA=airline code

ACCESS AN ONLINE SELF PACED, SELF-HELP SEARCH THROUGH SERVICE HUB SMART TAB ON ASP
12
 hk1=action code and number of services requested
(mandatory)
Ahmedabad India=passenger place of birth
V=travel document type
17317323=visa number
Mumbai India=visa place of issue
18JAN22=date of issue for visa
USA=country / state where the visa applies
/P1=passenger association
/S3=segment association

APIS ADDRESS INFORMATION SRDOCA BA HK1-D-USA-301 PARK AVENUE-NEWYORK-

NY-10022/P1/S3
where SR=primary transaction code
DOCA-SSRcode(mandatory)
BA=airline code
HK1=action code and number of services requested
(mandatory)
D=type of destination (D for destination & R for residence)
USA=country (optional)
301 Park Avenue=address details
New York=city (optional)
NY=state/ province/country as free text (optional)
10022=zip code / postal code
/P1=passenger association
/S3=segment association
Note 1 : Use MI to signify male infant and FI for female
infant
Note 2 : For 3 letter nationality codes, refer to dc country
code or dc country name example : DC in or DCINDIA

GST ENTRIES HE SR
ADD GST NAME & NUMBER OF BUSINESS SRGSTN-IND/22AAAAA0000A1Z5/Amadeus/P1
ADD GST ADDRESS OF BUSINESS SRGSTA-IND/11 FLOOR ONE HORIZON CENTER/
SECTOR43DLFPHV/CHENNAI/TAMIL NADU/603024/P1
ADD GST TELEPHONE NUMBER OF BUSINESS SRGSTP-IND/9103345229023/9107582221443/P1
ADD GST EMAIL OF BUSINESS SRGSTE-IND/GST.INFO//IBMGST.IN/P1
"Note: use // (double slash) in place of @ (at sign),
use “..” (double dot) in place of “_” (underscore), and
use “./” in place of a “-“ in email addresses.
All gst entries are to be as in above order.
Details can be added graphically too on seco”

FREQUENT FLYER NUMBER HE FFN

CHECK IF THE AIRLINE USES AMADEUS FREQUENT FLYER GG PCA XX (where XX = carrier code)
DATABASE
ADD FREQUENT FLIER NUMBER INTO PNR FFNAF-01234509876/P1
CHECK FREQUENT FLIER AGREEMENTS FOR BA VFFD BA
PASS BA FREQUENT FLIER NUMBER TO PARTNER CARRIERS FFNBA-01234509876,QR,BA
QR AND BA AS WELL

WORKS SMARTER AND FASTER WITH NON-HOMOGENOUS PNR CREATION

13
 PNR CREATION FROM FREQUENT FLYER NUMBER (THIS FFAAF-01234509876
ENTRY WORKS FOR AIRLINES USING AMADEUS FREQUENT
FLYER DATABASE
DISPLAY FREQUENT FLYER NAME FROM AIRLINE FFDAF-01234509876
DATABASE(THIS ENTRY WORKS FOR AIRLINES USING
AMADEUS FREQUENT FLYER DATABASE)
FREQUENT FLIER THROUGH SSR SR FQTV XX-FF22115 (Depends on Airline)

INFORMATION SEGMENT HE SI
INSERT SURFACE SEGMENT TO INDICATE BREAK IN SEGMENT SI ARNK
CONTINUITY

GHOST SEGMENT HE SS
ADD GHOST SEGMENT INTO PNR SSSQ401Y20DECDELSINGK1/YKAB4 (where YKABH is the
airline record located)

WORKFLOW TO CREATE TICKETLESS AIRLINE BOOKING HETLA / HE TICKETLESS

(EXAMPLE AIR ASIA PNR)
1. TO CHECK THE NEUTRAL AVAILABILLITY OF AIR ASIA AN12JUNNCECDGL/AU2
2. TO CHANGE THE DISPLAY TO TICKETLESS DISPLAY ACW1/B1(where first 1 is the line number and second 1 is the
number of seats)
3. TO SELL THE SEATS FROM THE TICKETLESS DISPLAY SS1Y1
4. PNR CREATION WITH MANDATORY ELEMENTS
A. NAME ELEMENT NM1WILLIAMS/ANNIE MS
B. PHONE ELEMENT AP PAX CTC DEL 91 9865621231
C. E MAIL ADDRESS [email protected]
D. TICKETING ELEMENT TKOK
E. FORM OF PAYMENT (CREDIT SHELL) OR FPAG
FORM OF PAYMENT (CREDIT CARD) FPCCVI4111111111111111/1220*CV123/H-HOLDER NAME
F.PRICING THE PNR THROUGH FXP ENTRY FXP
G.SAVE RFAS;ER
H.VIEW THE STORED FARE TQT
I. ISSUE TTP/TTM
J. END THE TRANSACTION AND RETRIEVE THE PNR RFAGENT;ER
5.TO SYNCHRONISE THE AIR ASIA BOOKINGS RTLC
TO CHECK THE LIST OF LCC CARRIERS FQNLTC/CXR
Note: Once the pnr is saved the fop in the pnr gets
utilized. For waitlisting, payment & booking terms
check airline policy

PNR RETRIEVAL & DISPLAY HE RT

RETRIEVAL BY PNR RT QVH1A5
RETRIEVAL BY SURNAME RT/SINGH
RETRIEVAL BY SURNAME AND INITIAL RT/SINGH/J
RETRIEVAL OF ACTIVE PNRS ONLY RT/SINGH/J*A
RETRIVE PNR BY DATE AND SURNAME RT/15AUG-SINGH
RETRIEVE PNR AT LINE 4 OF LIST RT4
RETURN TO LIST RT0
RETRIEVAL BY FLIGHT RTLH761/14SEPDELFRA-SINGH
RETRIEVE PNR BY TICKET NUMBER (CONTAINED IN FA OR SSR RTTKT/016-1234567890
ELEMENT)

DISPLAY AND PRINT PASSENGER LISTS THROUGH LP/LPO ENTRIES

14
 RETRIEVE PNR ON WHICH EXTENDED SECURITY HAS BEEN RT/DELI22123-SINGH (where DELI22123 is the office that
RECEIVED has extended the security)
REDISPLAY CURRENT PNR RT
TO RETRIEVE THE NUMERIC RECORD LOCATOR IN THE PNR RLN

PARTIAL PNR DISPLAY HERT , GPPAR, MS64

DISPLAY ONLY ITINERARY SEGMENTS RTI
DISPLAY GENERAL FACTS INCLUDING OSI / SSR ELEMENTS RTG
DISPLAY REMARKS ONLY RTR
DISPLAY PNR ELEMENTS RELATED TO FARE,TICKETING AND RTF,K,I
ITINERARY ONLY
DISPLAY ELEMENTS FOR ONE PASSENGER ONLY RT/P2
DISPLAY AIRLINE RECORD LOCATOR IN PNR RL
DISPLAY FLIGHT INFORMATION FROM RETRIEVED PNR RTSVI3 (Segment 3)
RETRIEVE PNR FROM CUSTOMER PROFILE DISPLAY RTU
RETRIEVE PNR FROM DISPLAYED E-TICKET RECORD RT*E
DISPLAY ALL QUEUES WHERE PNR IS PLACED RTQ

PNR CLAIM HE RO
PNR CLAIM IS A 2 STEP PROCESS.THE INITIAL STEP CAUSES
THE PNR TO BE DISPLAYED IN ITS ORIGINAL FORMAT. THE
SECOND STEP CONSISTS OF PERFORMING AN END OF
TRANSACTION ENTRY
STEP 1
RETRIEVING THE PNR CREATED IN ANOTHER OFFICE (BY RO CO ABC123 (where CO is the airline and ABC123 is the
RECORD LOCATOR) airline record locator)
RETRIEVAL BY FLIGHT NUMBER, DATE AND NAME RO AA 042/23AUGDELCHI-SHARMA
RETRIEVAL FROM A SIMILAR NAME LIST RO 3 (where 3 is the line number of the PNR on the list)
RETURNING TO THE SIMILAR NAME LIST RO 0
STEP 2
CLAIMING RESPONSIBILITY FOR THE PNR ER or ET

PNR MODIFICATION HE XE/HE XI/HE DL/HE SB

CANCEL SPECIFIED SEGMENT XE 4
CANCEL RANGE OF SEGMENTS XE 4-8
CANCEL NON-CONSECUTIVE SEGMENTS XE 4,6
CANCEL ITINERARY XI
ADD OR CHANGE PASSENGER ASSOCIATION 7/P1,4
ASSOCIATE INFANT TO PAX1(THIS ENTRY TO BE DONE AFTER 1/(inf/first name/ddmmmyy)
AIRLINE APPROVAL)
DISSASSOCIATE INFANT FROM PAX1 1/
ACCEPT ALL STATUS UPDATES AND REDISPLAY PNR/END ERK or ETK
TRANSACTION
CHANGE CLASS TO Y FOR SEGMENT 6 OF PNR SBY6
CHANGE CLASS TO Y FOR ALL SEGMENTS SBY
CHANGE DATE FOR SEGMENT 7 OF PNR SB25DEC7
Note: For Standard access carriers, do not use the SB entries.

ENHANCE YOUR PRODUCTIVITY WITH AMADEUS PNR COPY FUNCTIONALITY

15
 STATUS CODES-GGCODE.64 DESCRIPTION / ACCESS TYPE
Note: the segment status that is displayed at segment sell
time reflects the type of access used by the airline
HK HOLDING CONFIRMED / AMADEUS ACCESS, ACCESS SELL
HN HOLDING NEED / AMADEUS ACCESS, ACCESS SELL
HL WAITLISTED / AMADEUS ACCESS, ACCESS SELL
LK HOLDING CONFIRMED / DIRECT ACCESS
NK HOLDING CONFIRMED / DIRECT ACCESS, PENDING RECORD
LOCATOR RETURN
SS SOLD / ACCESS UPDATE, STANDARD ACCESS
NN NEED SEGMENT / ON REQUEST
In newly sold extended air segments, before end of
transaction, additional status codes are used (list
below). after end of transaction, these codes are
changed to hk, hn or hl
DK CONFIRMED / AMADEUS ACCESS, ACCESS SELL
DN ON REQUEST / AMADEUS ACCESS, ACCESS SELL
DW WAITLISTED / AMADEUS ACCESS, ACCESS SELL
TK CONFIRMING, ADVISE PASSENGER NEW TIMES
KL CONFIRMING FROM WAITLIST
KK CONFIRMING
UC UNABLE FLIGHT CLOSED, HAVE NOT WAITLISTED
UN UNABLE, DOES NOT OPERATE
NO NO ACTION TAKEN
HX HOLDING CANCELLED

EXTENDED SECURITY HE ES
SET UP A READ ONLY SECURITY (ON THE RETRIEVED PNR) ES DELI22133-R
SET UP A READ AND WRITE SECURITY (ON THE RETRIEVED ES DELI22134-B
PNR)
SET UP READ AND TICKET SECURITY ES DELI22134-T
NOTE: THE ES IN THE PNR CAN BE GIVEN TO MAXIMUM 5 ESDELAX3599-T,DELAX3211-T,DELAX3411-B
RECEIVERS
DISPLAY PNR EXTENDED SECURITY AGREEMENT (ON THE ESD
RETRIEVED PNR)
CANCEL PNR EXTENDED SECURITY AGREEMENT (ON THE ESX
RETRIEVED PNR)
RETRIEVE A PNR ON WHICH EXTENDED SECURITY HAS BEEN RT/DELI22123-SMITH (where DELI22123 is the office that
RECEIVED has extended the security)
TO RETRIEVE THE SECURITY ELEMENT FOR THE CURRENT RTE
PNR, ENTER
TO RETRIEVE THE SECURITY ELEMENT HISTORY FOR THE RHE
CURRENT PNR,

PNR AND ITINERARY PRINTING HE IED/HE IEP

ITINERARY EXTENDED DISPLAY FOR PASSENGER 2 IED/P2
ITINERARY EXTENDED PRINT FOR PASSENGER 2 IEP/P2
ITINERARY EXTENDED PRINT FOR PASSENGER 2 IN FRENCH IEP/LP FR/P2
LANGUAGE
PRINT SINGLE JOINT ITINERARY FOR ALL PASSENGERS IEPJ

USE AMADEUS QUEUES TO WORK MORE EFFICIENTLY ON SECO GRAPHICAL AND CRYPTIC
16
 SEND ITINERARY EMAIL COPY(SEPARATE EMAILS) [email protected]
SEND ITINERARY JOINT EMAIL COPY(SINGLE EMAIL) [email protected]
SEND ITINERARY EMAIL TO EMAIL ID PRESENT IN APE IEP-EMLA
ELEMENT OF PNR
SEND JOINT ITINERARY EMAIL TO EMAIL ID PRESENT IN APE IEPJ-EMLA
ELEMENT OF PNR

SPLIT BOOKINGS HE SP
Manual Split is a 3 step process. Retrieve the PNR and
STEP 1 : SPECIFY PASSENGERS TO BE SPLIT SP 1,4
STEP 2 :END AND FILE NEW PNR BEING CREATED RF INITIALS; EF
STEP 3 :END TRANSACTION IN PARENT PNR RFINITIALS;ER
RETRIEVE SPLIT PNR RECORDS RT AXR
Note: action changes in the new pnr only after airline record
locator has been received in the pnr
Once the split is done "sp" element get added to each pnr
with the booking reference of each other pnr

HANDLING NON HOMOGENEOUS PNR CONDITION HE NHP

(AUTOMATIC SPLIT)
NHP is a unique feature of Amadeus provided to the user
wherein the system performs an automatic split at PNR
creation stage. This happens when the number of services
requested does not match the number of passengers in the
pnr
INCREASING/DECREASING THE SEATS WITH SEGMENT 3/2
ASSOCIATION (SEGMENT NUMBER/NUMBER OF SEATS (where 3 is Segment number & 2 are no. of seats)
REQUIRED)
ASSOCIATING THE SEGMENT SOLD WITH THE PASSENGER 3/P2 OR 4-5/P1-2
END AND RECEIVE THE PNR FILE RFSC;ER
RETRIEVE SPLIT PNR RECORDS RT AXR
DEASSOCIATE THE SEGMENT SOLD WITH THE PASSENGER 3/P
NOTE: AUTOMATED SPLIT CANNOT BE PERFORMED ON
THE SAVED PNRS, IT ONLY HAPPENS WHEN PNR IS IN THE
CREATION STAGE

COPY PNR HE RRN

COPY THE WHOLE PNR RRN
COPY PNR FOR FOUR SEATS RRN/4
COPY PNR FOR 7 DAYS LATER THAN ORIGINAL BOOKING RRN/DP7
COPY PNR FOR 3 DAYS EARLIER THAN ORIGINAL BOOKING RRN/DM3
COPY FOR SPECIFIC SEGMENTS ONLY RRN/S2,6
COPY PNR WITH DIFFERENT DATE ON PARTICULAR SEGMENT RRN/S5D12SEP
COPY PNR AND CHANGE CLASS OF SERVICE RRN/CY
COPY PNR TO CREATE LINKED “AXR” RRA
COPY PASSENGER DATA ONLY RRP/P2
COPY PNR AND CHANGE CLASS OF SERIVICE FOR A SPECIFIC RRN/S2CY/S3CJ
SEGMENT
COPY ITINERARY SEGMENTS ONLY RRI
COPY ITINERARY SEGMENTS ONLY FOR 1 SEAT RRI/1

PNR HISTORY HE RH

EDUCATE TRAVELLERS TO USE www.checkmytrip.com TO KEEP TRAVEL ITINERARIES SYNCHRONIZED

17
 TO SEE THE LIST OF PNR HISTORY DISPLAY OPTIONS HERH.148
FOR A LIST OF PNR HISTORY CODES, REFER TO HE RH AND
THEN GP COD.22
DISPLAY PNR HISTORY RH
DISPLAY PARTIAL PNR HISTORY FOR AIR SEGMENTS ONLY RHA
DISPLAY HISTORY OF GENERAL FACTS (SSR, OSI) RHG
RETRIEVE SEGMENT HISTORY RHS2 (Segment 2)
DISPLAY QUEUE HISTORY RHQ
DISPLAY PNR HISTORY BY DATE STAMP EHP/D
DISPLAY PNR HISTORY WITH QUEUE HISTORY RH/ALL

PNR RECALL ENTRIES HE RPD

RECALL PURGED PNR BY AMADEUS RECORD LOCATOR RPD/RLC-A123B4/03JAN22 (any date between PNR creation
and PNR purge)
RECALL PURGED PNR BY FLIGHT/DATE SEGMENT RPD/AF7708/16JAN22 (flight date)
RECALL PURGED PNR BY TICKET NUMBER RPD/TKT- 1257894561230
DISPLAYING THE OFFICE REQUEST LIST RLD
DISPLAYING A PDR OR A PDR LIST FROM THE OFFICE RLDT3
REQUEST LIST ( Where
T - MANDATORY OUTPUT DISPLAY, E.G. T FOR TERMINAL Q
FOR QUEUE, OR P FOR PRINTER
3- LINE NUMBER IN THE OFFICE REQUEST LIST
NOTE: THE PURGED AMADEUS PNR DATA CAN BE RETRIEVED
FOR PAST 3 YEARS.NOTE: PNR PURGED ONCE SENT TO
AIRLINE CAN BE RETEIVED AFTER 24HRS

MULTI LIST-SEARCH BY FLIGHT HE LP

MULTI LIST PNR RETRIEVAL LP/BA256/22MAY/DELLHR
MULTI LIST FOR WAITLIST SEGMENTS LP/W/BA256/22MAY/DELLHR
PLACE LIST ON QUEUE LP/W/BA256/22MAY/DELLHR-Q25C0
SEND LIST TO PRINTER LP/W/TG316/12FEB/DELBKK-P
MULTI LIST FOR RECONFIRMED SEGMENTS LP/R/TG316/12FEB/DELBKK
MULTI LIST FOR SPECIFIC SSR LP/S(FQTV)/TG316/12FEB/DELBKK
RETRIEVE PNR AT LINE 4 OF LIST LP4
RETURN TO LIST LP0

SEARCH BY OFFICE HE LPO

TO SEE THE LPO SEARCH CODES HELPO.358
SEARCH ALL ACTIVE PNRS LPO/ALL
SEARCH BY CRITERIA FOR SPECIFIC AIRLINE(S) & BOARDING LPO/A(AF,BA)B(CPH)
POINT
SEARCH BY CRITERIA FOR SPECIFIC AIRLINE(S) & BOARDING LPO/A(AF,BA)B(CPH) - Q29C2
POINT AND PLACE SEARCH RESULTS ON SPECIFIC QUEUE
SEARCH BY CRITERIA FOR ALL CANCELLED SEGMENT STATUS LPO/W(*X)
SEARCH BY CRITERIA FOR ALL TICKETED PNRS (WITH FA LINE) LPO/T(FA)
SEARCH BY CRITERIA FOR HOTEL SEGMENTS LPO/N(HTL)
SEARCH BY CRITERIA FOR CAR SEGMENTS LPO/N(CCR)
DISPLAY THE PASSENGER LIST STATUS TABLE LPS/PS
DISPLAY THE SEARCH RESULTS FOR LINE 3 LPS/D3
RETRIEVE A PNR FROM THE LIST (LINE 23) LPS23
RETURN TO LIST LPS0

MAXIMISE YOUR EFFECIENCY BY WORKING IN 6 DIFFERENT BOOKINGS SIMULTANEOUSLY

18
 REMOVE SEARCH RESULTS FROM THE TABLE LPX/3-5,7
QUEUE ALL SEARCHED PNR TO A SPECIFIC QUEUE LPO/ALL-Q99

FARE QUOTE RATE OF EXCHANGE HE FQA

DISPLAY ROE FOR COUNTRY OR CURRENY FQAINDIA or FQA INR
DISPLAY BACK DATE ROE FQAINDIA/23JAN22

FARE QUOTE EXCESS BAGGAGE HE FQX

EXCESS BAGGAGE RATE WITH CARRIER AND DATE FQXDELSIN/12JUN/35/SQ

FARE QUOTE CURRENCY HE FQC

CURRENCY CONVERSION FROM USD TO INR FQC100USD/INR
CURRENCY CONVERSION TO NUC AMOUNT FQC1000USD/NUC
CURRENCY CONVERSION PAST DATED FQC1000USD/INR/12JAN22
Note: To get the Currency Code encode or decode the country.

AMADEUS SITES
AMADEUS ONLINE WEBSITE FOR PASSENGER TRAVEL www.checkmytrip.com
INFORMATION
AMADEUS TRAINING REGISTRATION SITE (CLICK ON THE LINK www.amadeus.co.in
FOR TRAINING REGISTRATION)
LIVE CHAT
Live Chat is an interactive facility whereby an agent can
connect to the amadeus 24*7 helpdesk by activating the
live chat option on his amadeus selling platform command
page screen. the agent is immediately connected to one of
the customer care agents at the amadeus help desk, thereby
eliminating any phone costs or waiting times.

RESET YOUR PASSWORD YOURSELF ON AMADEUS NEW PLATFORM SECO

19
 AMADEUS FARES
FARES INTRODUCTION By using the Amadeus fares and pricing entries, you can
- Display fares
- Price an itinerary
- Request fare rules and conditions
- Request currency conversions
- Calculate mileage for a route of city pairs
- Request the pricing of an itinerary, without storing the data
- Request the system to find the lowest available fare
- Request excess baggage charges for a specific city pair

FARE QUOTE DISPLAY HE FQD

FARE QUOTE DISPLAY FOR A CITY PAIR FQDDELPAR
FARE DISPLAY ON SPECIFIC CARRIER FQDDELBKK/ATG
FARE DISPLAY WITH MULTIPLE CARRIERS(MAX 3) FQDDELLAX/ABA, AF, LH
FARE DISPLAY ONE AIRLINE ONLY FQDDELLON/A-BA
FARE DISPLAY FOR SPECIFIC DATE FQDDELPAR/AAF/D15DEC
FARE DISPLAY WITH DATE RANGE FQDDELPAR/AAF/D12DEC**16JAN
FARE DISPLAY WITH EXACT OUTBOUND AND INBOUND DATES FQDDELLON/ABA/D10SEP*15SEP
FARE DISPLAY WHEN INBOUND AND OUTBOUND DATES ARE FQDDELBOM/AUK/D10SEP*
SAME
FARE DISPLAY WHEN OUTBOUND DATE IS THE CURRENT DATE FQDDELBOM/AUK/D*10SEP
AND INBOUND DATE IS SPECIFIED
FARE DISPLAY INCLUSIVE OF TAXES FQDDELPAR/AAF/R,AT
DISPLAY TAX BREAK DOWN FOR FARE AT LINE 4 FQK4
FARE DISPLAY FOR ONE-WAY ONLY FQDDELPAR/AAF/IO
FARE DISPLAY FOR RETURN ONLY FQDDELPAR/AAF/IR
FARE DISPLAY IN NUC FQDDELPAR/AAF/D23DEC/R,NUC
FARE DISPLAY IN HALF ROUND TRIP NUC FQDDELPAR/AAF/D23DEC/R,NUC/IH
FARE QUOTE DISPLAY FOR THE ROUND THE WORLD ROUTING FQDDELDEL/ABA/VRW
FARE DISPLAY FOR SPECIFIC GLOBAL ROUTING FQDDELLAX/D23DEC/VAT
FARE DISPLAY IN REVERSE ORDER FQDDELLON/ABA/IX
FARE DISPLAY FOR PARTICULAR CABIN CLASS FQDDELLON/ABA/KF
Note : (KF-First, KC-Business, KW-Premium economy,
KM-economy)
FARE DISPLAY FOR PARTICULAR BOOKING CLASS (RBD) FQDDELLON/ABA/CS
FARE FAMILIES FQDFRAMNL/ALH/FF
CONVERT THE CURRENCY AT LINE 5 OF THE FARE DISPLAY TO FRC5/GBP
GBP

HISTORICAL FARES HEFQD

FARE DISPLAY FOR A SPECIFIC PAST DATE FQDDELLON/ABA/D15APR21
FARE DISPLAY AS PER TICKET ISSUED DATE "FQDDELLON/ABA/D22JUN/R,01JAN22
(where 01Jan22 is E-ticket issued date)”
Note: The system can display fares upto 24 months in the
past
FARE DISPLAY FOR THE PAST MONTH FQDDELLON/ABA/DMAR22
FARE DISPLAY FOR THE 3-MONTH PERIOD FQDDELLON/ABA/DJAN

JUMPING TO DIFFERENT OFFICE IDS IS JUST ONE CLICK AWAY

20
 FARE QUOTE DISPLAY CHANGE ENTRIES
CHANGE LOCAL CURRENCY DISPLAY TO NUC FQDN
CHANGE BACK TO LOCAL CURRENCY FQDL
CHANGE TO AIRLINE SPECIFIC DISPLAY FQDC/AAF
DISPLAY MILEAGE SURCHARGE BAND FOR FARE AT LINE 1 FRM1
DISPLAY LIST OF FARE REQUEST TYPE CODES FQL*

FARE QUOTE NOTES HE FQN

DISPLAY FARE NOTES FOR FARE AT LINE 4 FQN4
DISPLAY FARE NOTES WHERE FARE HAS MULTIPLE COMPO- FQN1-1
NENTS
DISPLAY FARE NOTES IN LIST FORMAT FQN4*LI
DISPLAY CATAGORIES FQN4*AP,PE,CD or FQN4//PE

TAX INFORMATION HETAX

TAX INFORMATION FOR A COUNTRY FQNTAX/IN (where IN is the country code)
DISPLAY PFCS FOR AN AIRPORT FQZ PFC ATL
GST TAX INFORMATION FOR INDIA FQNGST/IN

FARE QUOTE BOOKING CLASS HE FQS

DISPLAY BOOKING CLASS INFORMATION FQS4
BOOKING CODE INFORMATION FOR FARE WITH MULTIPLE FQS3-3
FARE COMPONENTS
FARE QUOTE CLASS FOR A DIFFERENT AIRLINE FQS/ABA

FARE QUOTE ROUTING HE FQR

DISPLAY ROUTING INFORMATION FOR FARE AT LINE 4 FQR4
VIEW ROUTING INFORMATION WHERE THE FARE HAS MULTI- FQR 2-1
PLE FARE COMPONENTS

FARE QUOTE PRICING HE FQP

FARE QUOTE PRICING FQPDELPARZRHPARDEL
FARE QUOTE PRICING WITH AIRLINE FQPDEL/ABALON/ABADEL
FARE QUOTE PRICING WITH DATE, AIRLINE AND CLASS FQPDEL/ABA/D12DEC/CYLHR
FARE QUOTE PRICING WITH DOH & LON AS STOPOVER FQPDEL/AQR/D14JANDOH-/D16JANLON-/AQR/D02FEBDEL
FARE QUOTE PRICING WITH DOH AS STOPOVER & LON AS FQPDEL/AQR/CB/D14JANDOH-LON/AQR/CM/D02FEBDEL
TRANSIT. ALONG WTH CLASS OF BOOKING, AIRLINE & DATE
FARE QUOTE PRICING FOR CHILD PASSENGER FQPDEL/ABALON/ABADEL/RCH
FARE QUOTE PRICING FOR INFANT PASSENGER FQPDEL/ABALON/ABADEL/RIN
FARE QUOTE PRICING ONLINE ON PARTICULAR AIRLINE FQPDELLONDEL/OBA
FARE QUOTE PRICING WITH SURFACE SEGMENT FQPBOM/ASQSIN--KUL/ASQBOM
FARE QUOTE PRICING WITH SURFACE & STOPOVER FQPBOM/D01JAN/ASQSIN---KUL/ASQBOM
FARE QUOTE PRICING WITH TRAVEL CARRIER AND FQPLONRIX/OBT/R,VC-HR
VALIDATING CARRIER SPECIFIED
FARE QUOTE PRICING PAST DATED FQPBOM/D12JUN/ABALON/R,01JAN22
(where 01JAN22- DOI)
"TO CALCULATE THE TOTAL OF SEVERAL FARES FROM THE FQU1//2//3
FQP DISPLAY”

ENHANCE CUSTOMER SATISFACTION WITH INTERACTIVE SEATMAPS

21
 FARE QUOTE CURRENCY HEFQC
CURRENCY CONVERSION FROM USD TO INR past dated FQC100USD/INR/12JUN21
CURRENCY CONVERSION FROM USD TO INR FQC100USD/INR
CURRENCY CONVERSION TO NUC AMOUNT FQC1000USD/NUC
Note: To get the Currency Code encode or decode the country

FARE QUOTE MILEAGE HE FQM

MILEAGE CALCULATION FQMDELSINTYOLAXSFOHNL
DISPLAY MILEAGE TABLE FQM*LONLAX
CALCULATE MILEAGE FROM PNR FRM/S4-6
CALCULATE MILEAGE FROM A FARE DISPLAY FRM1

FARE QUOTE RATE OF EXCHANGE HE FQA

DISPLAY ROE FOR COUNTRY OR CURRENCY FQAINDIA or FQA INR
DISPLAY BACK DATE ROE FQAINDIA/23AUG17

FARE QUOTE EXCESS BAGGAGE HE FQX

EXCESS BAGGAGE RATE FOR SECTOR FQXDELLON/35
EXCESS BAGGAGE RATE WITH CARRIER AND DATE FQXDELSIN/12JUN22/3/SQ

ITINERARY PRICING HE FXX / HE FXP / HE BEST BUY

ITINERARY PRICING WITH NO TST CREATION FXX
TO PRICE THE JOURNEY PASSENGER WISE FXX/P1 or FXX/P1,3
TO PRICE THE JOURNEY SEGMENT WISE FXX/S4 or FXX/S3,4
PRICE A PNR AS OF TICKET ISSUED DATE FXX/R,DOI
PRICE A PNR WITHOUT CREATING A TST, SHOW BOTH FXX/R,UP
PUBLISHED AND UNIFARES IN THE DISPLAY
PRICE AS PER PASSENGER TYPE IN ENTRY FXX/RADT*CH*IN
PRICE A PNR WITHOUT CREATING TST TO SHOW CORPORATE FXX/R, UXXXX (where XXXX is a corporate ID)
FARES
PRICE A PNR WITHOUT CREATING TST TO SHOW NEGOTIABLE FXX/R,U
FARE
FOLLOW UP AFTER FXX DISPLAY FQQ1

FARE DIAGNOSTIC HEDIAGNOSTIC

NOTE : The Amadeus Fares and Pricing Diagnostic Tool allows you to target a specific fare when pricing, and if the fare is not
applicable,displays the reason for the pricing failure. You can then refer directly to the applicable rule restriction in order to
advise travelers how to change their itinerary to qualify for the far. The Diagnostic Tool is avaialble as an option with the
following transactions:
Informative Pricing (FQP), Itinerary Pricing (FXX . Help Page:
HE FARE DIAGNOSTIC
FARE DIAGNOSTIC (WHEN ALL SEGMENTS ARE TO BE PRICED FXX/DF-YFFAS
WITH SINGLE FARE BASIS)
FARE DIAGNOSTIC FOR MULTIPLE FARE BASIS FXX/S2-3,4-5/DS2-3 F-YEE3M,S4-5 F-YRT
(PRICING SEGMENT WISE WITH DIFFERENT FARE BASIS)

CREATE AUTOMATIC TST AND STORE THE FARE HE FXP

ITINERARY PRICING WITH TST CREATION (Automatically adds FXP
FV & FE elements in the PNR)
ITINERARY PRICING FOR SPECIFIED PASSENGERS FXP/P2,4

ENHANCE CUSTOMER SATISFACTION WITH INTERACTIVE SEATMAPS

22
 PRICE THE ADULT PASSENGER NUMBER 1 FXP/PAX/P1
(THE CODE PAX REFERS TO A SEAT OCCUPYING PASSENGER)
ITINERARY PRICING FOR AN INFANT FXP/INF
ITINERARY PRICING FOR SPECIFIED SEGMENTS FXP/S5,7
ITINERARY PRICING WITH FT TAX EXEMPT FXP/R,ET-FT
PRICE AS PER VALIDATING CARRIER FXP/R,VC-BA
PRICE A PNR BY CREATING TST TO SHOW CORPORATE FARES FXP/R, UXXXX (where XXXX is a corporate ID)
PRICE A PNR BY CREATING TST TO SHOW NEGOTIABLE FARE FXP/R,U
PRICE SEGMENT 2,3,5 AND FORCE TRANSIT ON SEGMENT 2 FXP/S2X,3, 5
FORCE STOPOVER AT SEGMENT 4 AND 6 (NOTE : TRANSIT FXP/S4S, 6S
AND STOPOVER POINTS ARE OTHERWISE AUTOMATICALLY
IDENTIFIED BY THE SYSTEM AND ITINERARY IS PRICED
ACCORDINGLY)
PRICE A PNR BY CREATING TST AS OF TICKET ISSUED DATE FXP/R, DOI (DOI - Date of Issue)
AFTER FXP, TO SELECT THE FARE AT LINE 4 FROM THE LIST FXT04
OF MULTIPLE FARES
AFTER FXP, TO SELECT THE FARE AT LINE 3 FROM THE LIST FXT3/P1-3
OF MULTIPLE FARES FOR PAX1,3
AFTER FXP, TO SELECT DIFFERENT FARE FOR DIFFERENT FXT2/P1//3/P2-3
PASSENGERS FROM THE LIST OF MULTIPLE FARES

PRICING OPTIONS HE FARE OPT

STUDENT PASSENGER FXP/RSTU
SENIOR CITIZEN FXP/RYCD or /R65
SEAMAN FXP/RSEA
MILITARY PASSENGER FXP/RMIL
NOTE: TO SEE THE PASSENGER TYPE CODES SELECT THE HELP PAGE (HE PTC). TO SEE THE IATA DISCOUNT CODE LIST (HE
IAD)

BEST PRICER HE BEST PRICER

Amadeus Best Pricer automates the search for the cheapest flights by integrating flight availability and pricing in the same
process. There booking functionality allows you to book the lowest fare returned by amadeus best pricer in one single entry
Note: with standard access airlines, avoid using the best pricer commands
REBOOK TO THE LOWEST FARE AND DO NOT CREATE A TST FXR
FOR BOOKED CABIN
REBOOK TO THE LOWEST FARE AND DO NOT CREATE A TST FXR/KC
FOR SPECIFIC CABIN
DISPLAY LOWEST FARE & REBOOK BY RETAINING THE O/B & FXR/K
I/B CABIN
EG :OB IS BOOKED IN ECONOMY AND IB IS BOOKED IN
BUSINESS.
DISPLAY A LIST OF LOWER FARES FXA
SELECT A FARE AFTER FXA, REBOOK AND DO NOT CREATE A FXZ1 (1-Fare Line Number)
TST
SELECT A FARE AFTER FXA, REBOOK AND CREATE A TST FXU1 (1-Fare Line Number)
LOWEST POSSIBLE FXA/LO
LIST OF LOWER AVAILABLE FXA/LI
LOWEST AVAILABLE FXA/LA
DISPLAY LOWEST POSSIBLE FARE, IRRESPECTIVE OF FXL
AVAILABILITY
REBOOK TO THE LOWEST FARE AND CREATE A TST FXB

ENHANCE CUSTOMER SATISFACTION WITH INTERACTIVE SEAT AND SERVICE CATALOUGE ON SECO
23
 BEST PRICER REBOOK ENTRY USING EXPANDED HEFARE, GPOPT.484
PARAMETERS (THIS CAN BE USED FOR FARES WHICH
USE AUTOMATED RULES)
NON- REFUNDABLE FARES FXR/R,*NRF (non refundable fares)
REFUNDABLE FARES FXR/R,*RF (refundable fares)

PNR PRICING WITH BOOKING CLASS/FARE BASIS

OVERRIDE HE OVERRIDE
OVERRIDE BY FARE BASIS FXP/L-MFFIA
TO OVERIDE THE BOOKING CLASS, FOLLOWED BY THE FARE FXV3 (This is a followup entry after FXP command)
LINE NUMBER FROM THE FARE LIST
FARE PRICING BY DIFFERENT FARE BASIS FXP/L2-MFFIA/L3-MFFIA
FARE PRICING BY SEGMENTS, WITH DIFFERENT FARE BASIS FXP/S2-4/L2-MFFIA/L3,4-MFFIA
FARE PRICING BY FARE BASIS FXP/A-MFFIA
Note: the override entries are airline specific.Override fares are not guaranteed by amadeus.

DISPLAYING A TST / DISPLAY TST HISTORY HE TQT / HE TTH

DISPLAY A TST LIST TQT
DISPLAY A TST BY NUMBER TQT/T1
DISPLAY TST FOR ADULT PAX ONLY TQT/PAX
DISPLAY TST FOR INFANTS ONLY TQT/INF
TO VIEW COMMISSION FROM THE AMADEUS COMMISSION TQT/FM
TABLE
Sometimes an asterix can be seen next to theTST number.
This indicates that the TST is confidential. In such a case TST
and its history can be seen only by the office that made it
confidential. A confidential TST can be viewed in the same
way as a normal TST is viewed.
DISPLAY HISTORY OF TST 1 TTH/T1
DISPLAY THE AIRLINE FEE BREAK UP TQO/T1

DELETING A TST HE TTE

DELETE THE ONLY EXISTING TST TTE
DELETE SPECIFIC TST TTE/T1
DELETE MULTIPLE TSTS TTE/ T1-2 or TTE/T4, 5
DELETE ALL TSTS TTE/ALL
DELETE A TST FOR SELECTED PASSENGERS TTE/P1, 3
DELETE A SPECIFIC PASSENGER FROM A SPECIFIC TST TTE/ T1/ P2
DELETE TSTS FOR ALL PAX EXCEPT INFANTS TTE/PAX
WIth every TST deletion a new TST number is alloted to the existing TST

ADDING & SPLITTING A TST HE TTA / HE TTS

ADD PASSENGER 2 INTO THE TST NO3 TTA/ P2/ T3
SPLIT PASSENGER TWO FROM THE TST TTS/P2
SPLIT PASSENGER 3& 5 FROM THE SPECIFIED TST TTS/ P3, 5/ T3

ENHANCE CUSTOMER SATISFACTION WITH INTERACTIVE SEAT AND SERVICE CATALOUGE ON SECO
24
 FARE CALCULATION PRICING INDICATORS HEFCPI
The fare should have been quoted using an amadeus
automatic pricing function without any overrides and a fare
record (TST) should be automatically stored with a fare
calculation pricing indicator (FCPI). The system generates
a fare calculation pricing indicator (FCPI) when you price &
issue a ticket. FCPI is a letter or number that indicates how
the itinerary was priced. FCPI is visible in a TST display & in
E-ticket display.”
LIST OF FCPI VALUES HEFCPI.85
TST Indicator / FCPI MESSAGE / EXPLANATION
I/0 AUTOMATICALLY PRICED
M or N/1 MANUALLY CREATED OR UPDATED TST
M/3 TICKET OR PRICE BY FARE BASIS
M/4 MANUAL MANIPULATION OF TAXES
I/5 NOT PRICED AT PASSENGER TYPE REQUIRED
M9 IT FARE TICKET / TICKET WITH Y OR I AS THE FARE INDICATOR
IN TST
B/9 NEGOTIATED FARE / TICKET WITH Y OR I AS THE FARE INDICA-
TOR IN TST AND MANUAL MANIPULATION OF TST

AMADEUS FARE GUARANTEE POLICY REFER TO GGAMAINTKT FOR INFORMATION ON THE

AMADEUS FARE GUARANTEE, RESERVATION GUIDELINES
ETC.
Amadeus guarantees fares, taxes,surcharges and fees that have been quoted with amadeus automatic pricing functions and
ticketed on amadeus ticketing systems.To identify if the ticketed fare might qualify for the guarantee, some of the conditions
that must be met, among others.

AMADEUS SELLING PLATFORM NOW AVAILABLE ON MOBILE

25
 AMADEUS QUEUES
DISPLAY TOTAL QUEUE COUNT QT
DISPLAY QUEUE COUNT FOR BRANCH OFFICE QT/DEL1A0900
DISPLAY ALL EXISTING QUEUES FOR AN OFFICE QTQ
START QUEUE PROCESSING QS97C0D1
NOTE : YOU CAN ALSO CLICK ON CATEGORY TO START QUEUE
START QUEUE PROCESSING FOR BRANCH OFFICE QS/DEL1A0900/97C0D1
REMOVE ITEM FROM QUEUE, DISPLAY NEXT ONE QN
REMOVE ALL PNRS FROM SPECIFIC QUEUE QRXX
Note : where xx is a queue number. using the QR entry,
will remove all pnrs and messages from a specific queue,
category & date range
DELAY ITEM, DISPLAY NEXT ONE QD
DELAY PNR TO SPECIFIC DATE AND TIME QD09DEC/1200
EOT AND EXIT QUEUE MODE QF
IGNORE PNR AND EXIT QUEUE MODE QI
REDISPLAY QUEUE MESSAGE QU
PLACE PNR TO QUEUE CATEGORY OF OWN OFFICE QE8C1
PLACE PNR TO ANOTHER OFFICE QUEUE QE/DEL1A0900/0C0
SEND FREE FLOW TEXT MESSAGE QE/DELA0900/97 (shift+enter for new line)
WRITE TEXT OF MESSAGE (shift+enter)
REGARDS// (END Message with //) (enter)

QUEUE SORTATION HE QUEUE and then GP SOR

ACTIVATE THE SIGN-ASSOCIATED CATEGORY QAC6C21-21
NAME THE CATEGORY QAR6C21NAME or QAN6C21NAME

QUEUE VIEW HE QV
TO DISPLAY A LIST OF PNRS ON A SPECIFIC QUEUE QV/8 or QV/8C41D1
SCROLLING DOWN IN THE DISPLAY QVMD
TO OPEN A PNR FROM THE LIST QV2

QUEUE PLANNER HE QVR

QUEUE SUMMARY PLANNER - DISPLAY BY RECORD LOCATOR QVR
QUEUE TICKETING PLANNER - DISPLAY BY RECORD LOCATOR QVRT
QUEUE TICKETING PLANNER BY SPECIFIC DATE QVRT/12AUG
QUEUE OPTION PLANNER QVRO/12APR
DISPLAY LIST OF PNRS ON QUEUE BY DEPARTURE DATE QV/8C1D1/S-(DD)
DISPLAY LIST OF PNRS ON QUEUE BY CREATION DATE QV/8C1D1/S-(CD)
DISPLAYS LIST OF PNRS ON QUEUE BY TICKETING DATE AND QV/15C1-TK(10MAR)/S-(DD)
DEPARTURE DATE
QUEUE MONITOR HE QO
ADD QUEUE MONITOR FOR A SPECIFIC QUEUE QOA2
ADD QUEUE MONITOR FOR A SPECIFIC QUEUE, ALL QOA97CADA
CATEGORIES AND DATE RANGES
There is a functionality known as “automated ticketing time limit”. This functionality enables the airlines to automatically
assign and manage the timelimts for ticket issuance in amadeus. The pnr contains two elements “OPW” and “OPC”. OPW
element notifies your office by queue placement 24 hours prior to the automatic cancellation of the air segments that are
associated to an Airline timelimit .The “OPC”element is used to track the ticketing time limit, to initiate automatic cancellation
of associated segments and to queue place the pnr after cancellation. The queue catagory associated with automated
ticketing time limit is queue 1 and catagory 7 and 8
SEND PASSENGER ITINERARIES IN CUSTOMIZED FORMAT THROUGH AMADEUS PRODUCT ADTD
26
 AMADEUS HOTEL
There are 4 types of access levels that Amadeus provides for Hotel companies. The level of access is indicated in the avail-
ability display in the space between the Hotel chain code and the Hotel name

ACCESS LEVEL DESCRIPTION

DYNAMIC ACCESS Indicated by a (!) in the availability display.This is the highest
level of connectivity and links the Amadeus Central Sys-
tem with the hotel company’s own reservation system. All
availability and rates for the hotel chain are returned seam-
lessly from the hotel chain’s own system. The hotel company
responds with a confirmation and other information within
four to eight seconds.
HOTEL COMPLETE ACCESS PLUS Indicated by a (+) in the avaialbility display. Information on
the single property display is directly from the hotel chain’s
reservation system. Bookings are sent to the hotel chain via
a high-speed communication link when the sale is made and
the hotel system immediately returns the confirmation num-
ber and other data.
HOTEL COMPLETE ACCESS Indicated by a (/) in the availability display The informa-
tion on the availability display comes from the distribution
system. Bookings are processed like Complete Access Plus. A
confirmation number is returned within four to eight seconds,
even before you save the PNR.
HOTEL STANDARD ACCESS Indicated by a blank space ( ) in the availability display. Book-
ing requests are sent to the hotel chain via teletype when
you save your PNR. The hotel then updates your PNR with the
confirmation number.

BEST AVAILABLE RATE (BAR) GUARANTEE

The BAR indicator acts as a guarantee that the rates available in the distribution system are the best available public rates
for rack rate, non negotiated rates, corporate rates, weekend rates, lowest unrestricted rates, promotional search rates. The
bar is guaranteed by the hotel chain. in the event of a rate discrepancy, contact the hotel chain provider directly.

HOTEL AIS AND HELP PAGES HE HOTEL

HOTEL COMPANY AIS PAGES DISPLAY GG HTL UI (where UI is the chain code)
HOTEL COMPANY HELP PAGES HE HTL RD
HELP ON HOTEL DISPLAY CODES HE HTL CODES
DECODE SPECIAL RATE CODE WKD DNN WKD
ENCODE A HOTEL CHAIN DNH TAJ
DECODE A HOTEL CHAIN CODE DNH HL
INFORMATION ABOUT THE NET TRANS GG HTL NET TRANS
INFORMATION ABOUT THE TIDS PROGRAM GG TIDS

HOTEL LIST DISPLAY HE HL

HOTEL LOCATION LIST DISPLAY FOR A CITY CODE HL PAR
HOTEL LOCATION LIST FOR A CITY CODE WITH AREA AND HL HKG /AR-D /CO-UI
CHAIN CODE SPECIFIED
HOTEL LIST WITH DISTANCE FROM CITY OR POR HLNCE/DI-8K
HOTEL LIST FROM PNR SEGMENT HL S3
HOTEL LIST FOR ALL PROPERTIES OF A PARTICULAR CHAIN IN HL TJ BOM
A PARTICULAR CITY (FOR ALL TAJ HOTELS IN MUMBAI)
ALL HOTELS FOR CITY OTHER THAN IATA CITY HLDEL/CT-GURGAON

VIEW BACKDATED FARES UPTO 2 YEARS IN THE PAST

27
HOTEL AVAILABILITY HE HA
HOTEL AVAILABILITY FOR 3 NIGHTS HA ZRH 07DEC-3
HOTEL AVAILABILITY WITH CHECK-OUT DATE HA ZRH 07DEC-10DEC
HOTEL AVAILABILITY WITH AREA & CURRENCY HA LON 10JUL-4/AR-D/FC-INR
HOTEL AVAILABILITY FROM SEGMENT3 OF PNR HA S3
HOTEL AVAILABILITY, OCCUPANCY, ALL STATUS TYPES HA DEL 14JUL-2/RT-2/ST-ALL
NOTE: THE OCCUPANCY LEVEL CAN BE UPTO 9
HOTEL AVAILABILITY WITH TRANSPORTATION TYPE HAPAR12DEC-2/TR-F-L
HOTEL AVAILABILITY WITH ZIP CODE HABOM12DEC-2/ZP-400052
HOTEL AVAILABILITY FOR SAME DAY HABOM12DEC-0
HOTEL AVAILABILITY BY SPECIFYING SPECIAL RATE CODE HA ZRH 12DEC-2 /SR-WTT
AVAILABILITY FOR SPECIFIC CHAIN CODE AND NAME OF HA BLR 03SEP /CO-TJ/ HN-WEST END
HOTEL
HOTEL AVAILABILITY WITH MASTER CHAIN CODE HA EM LON 12SEP-2 (where EM is the Master Chain code
for Marriott group of hotels. To know if the hotel chain has a
Master Chain code supported, use DNH MARRIOTT)
HOTEL AVAILABILITY WITH SPECIFIC AREA CODES HA LON 12SEP-2 /AR-D-N-S-E
HOTEL AVAILABILITY OF ASSOCIATED CITIES HA NCE 17JUN-1 /AR-ALL
HOTEL AVAILABILITY WITH RATE UPTO SPECIFIED LEVEL HA PAR 10JUN-2 /FC-INR /QU-3500
HOTEL AVAILABILITY WITH PREFERRED RATE RANGE SPECI- HA ZRH 23JUN-26JUN /FC-INR /QU-3000-5000
FIED
HOTEL AVAILABILITY WITH HOTEL CATEGORY SPECIFIED HA PAR 10OCT-4 /AR-D /FC-INR /HC-L (where L = LUXURY.
Check for codes on HE HTL CODES)
HOTEL AVAILABILITY WITH MULTIPLE NUMBER OF ROOMS & HALON12DEC-3/NR-2/RT-2
OCCUPANCY
HOTEL AVAILABILITY FOR LOWEST RATES HALON12DEC-3/LOW
HOTEL AVAILABILITY FOR LOWEST RATES WITH ALL STATUS HALON12DEC-3/LOW/ST-ALL
HOTEL SEARCH BY FLEXIBLE LOCATION (FOR NON GEO-COD- HAPNQ12MAY-1/LOC-LAVASA
ED COUNTRIES, THE SEARCH BY IATA OR NON-IATA CITY
CODE.FOR GEO-CODED COUNTRIES , YOU CAN SEARCH BY
LANDMARK, IATA OR NON IATA CITY OR HOTEL PROPERTY
NAME)
HOTEL SEARCH FOR CITY OTHER THAN IATA CITY (WORKS FOR HA*IN12APR-4/CT-GURGAON
NON-GEOCODED COUNTRIES AS WELL)
HOTEL AVAILABILITY WITH SEARCH BASED ON SPECIFIC HA PAR 10OCT-4 /AR-D /FF-SWI-CON
FACILITIES REQUIRED (CHECK FOR CODES ON HEHTLCODES) (SWI-Swimming Pool, CON-Convention Center)
Note : You can define upto seven preferred Facility Codes
MOVE TO HOTEL SINGLE COMPANY DISPLAY FOR LINE 3 OF HA3
AVAILABILITY

SCROLLING ENTRIES
RETURN TO HOTEL MULTI PROPERTY DISPLAY MPHM
RETURN TO HOTEL SINGLE PROPERTY DISPLAY MPHA

HOTEL SELL HE HS
HOTEL SELL FROM LINE 3, COLUMN A OF HOTEL SINGLE HS3
PROPERTY DISPLAY
HOTEL SELL WITH GUARANTEE, SUPPLEMENTARY INFORMA- HS3 /G-CCAX376919082501005EXP2030 /SI-PREFERS POOL
TION AND PASSENGER ASSOCIATION FACING ROOM /P1
HOTEL SELL WITH DEPOSIT, SUPPLEMENTARY INFORMATION HS3 /DP-CCAX376919082501005EXP2030 /SI-PREFERS
AND PASSENGER ASSOCIATION POOL FACING ROOM /P1

28
HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS, HS1/ ARR-S2
BY SEGMENT ASSOCIATION
HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS HS1/ARR-BA0256-DEL-LON-5-1540

HOTEL FEATURES HE HF
HOTEL FEATURES DISPLAY FROM MULTI PROPERTY HF3
AVAILABILITY DISPLAY
HOTEL FEATURES DISPLAY FROM SINGLE PROPERTY HF
AVAILABILITY DISPLAY
HOTEL FEATURES DISPLAY FROM PNR SEGMENT HF S3

HOTEL POLICY INFORMATION HE HP, HE HR

TO SEE THE HOTEL POLICY IN A RETRIEVED HOTEL PNR FOR RTSVCH2
SEGMENT 2 OF PNR DISPLAY

HOTEL PRICING HP
Hotel pricing is a display that you can request from a single
property hotel availability display or from a hotel PNR seg-
ment. It is available for hotels in amadeus dynamic access
(!) and hotel complete access plus(+)only. It provides detailed
information for a specific room rate on the price and condi-
tions associated to the room rate.The information on hotel
pricing displays is supplied directly from the hotel chain’s own
reservation system.
TO SEE HOTEL PRICING DETAILS FOR RATE AT LINE 1 OF HO- HP1
TEL SINGLE PROPERTY DISPLAY
TO SEE HOTEL PRICING DETAILS FOR HOTEL AT SEGMENT 4 HP S4
IN PNR

HOTEL RATE CHANGE HE HR

If the room rate changes in the period you are booking, it is
indicated in a single property display with an asterix (*) next
to the availability status code. Check the hotel chain’s policy
on rate change by entering HEHTLXX (xx=hotel chain code).
For hotel standard access and complete access hotels, the
information about room rates is stored in the distribution
system and is updated regularly by the hotel chain. To obtain
room rate information, first enter the hotel single property
display and use the HR command to display hotel rate
change information.
DISPLAY HOTEL RATE CHANGE INFORMATION (IF APPLICABLE) HR2
FOR PROPERTY AT LINE 2 OF HOTEL MULTI PROPERTY
DISPLAY
DISPLAY HOTEL RATE CHANGE (IF APPLICABLE)FROM HOTEL HR
SINGLE PROPERTY DISPLAY
DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) FROM HOTEL HR S2
PNR SEGMENT

HOTEL TERMS HE HT
Hotel terms display is only available for hotel standard ac-
cess or hotel complete access chains. A hotel terms display
gives the information about a specific rate - what the rate
includes, the cancellation policy, the booking requirements.
TO DISPLAY HOTEL TERMS FROM LINE 2 OF SINGLE PROPER- HT 2
TY DISPLAY

29
TO DISPLAY HOTEL TERMS FROM SEGMENT 4 OF PNR HT S4

HOTEL POINTS OF REFERENCE HE POR

A point of reference is a building/monument or any other type of landmark considered important enough to be used as a
criterion when searching for and booking hotels.each point of reference is assigned to a category according to its nature. for
example: an airport, a university, a sports stadium or a tourist attraction in a particular country.you can search for hotels that
are less than a certain distance from the point of reference. in some countries partial geo coding is applied which means
that, one or several areas of a country are including in por but not the whole country.
DISPLAY POINT OF REFERENCE CATAGORIES DRP-CAT
HOTEL AVAILABILITY WITH POR HA LON 12DEC-4 /RP-ATT-BIGBEN
LIST HOTELS NEAR EIFFEL TOWER IN PARIS HL PAR /RP-ATT-EIFFEL TOWER
LIST ALL SHOPPING AREAS IN LONDON DRP*/ LON-SHO
LIST ALL ATTRACTIONS IN GREAT BRITAIN DRP*/ GB-ATT
DISPLAY DETAILS OF LINE 12 FROM ABOVE DISPLAY DRP 12
AVAILABILITY FROM DRP LIST HA L9/DT-12DEC-4
DISPLAY A LIST OF HOTELS FROM DRP LIST HL L2
DISPLAY HOTEL LIST BY GIVNG COUNTRY CODE HL*GB/RP-SPO-WEMBLEY
Before making any changes be aware that a change may result in the segment being cancelled and rebooked. There are two
types of option:
Critical and Non-Critical.
The following applies for companies with complete access or complete access plus:
- Critical options: when you enter a critical option, amadeus tries to book a new segment. If the new request is accepted, the
old segment is cancelled. If the new request is rejected,
the old segment is retained.
- Non-Critical options: these add information to an existing reservation - they modify, but do not rebook the segment.
which options are Critical and Non-Critical varies from company to company. To see which options are “critical” for a
company, enter: HEHOTELXX (where xx is the company code)
TO CHANGE CHECK-IN DATE 5/ DT-9MAY
TO CHANGE CHECK-OUT DATE 5/ DD-29MAY
TO DELETE SEGMENT DATA, ENTER THE OPTION IDENTIFIER 5/ SI-
WITHOUT UPDATE TEXT
REMOVE ARRIVAL INFORMATION 6/ARR-
TO CANCEL A CONFIRMED HOTEL SEGMENT XE 3 (Check the cancellation policy in RTSVCH display before
cancelling the segment)
Note: if the hotel supports interactive cancellation, a
cancellation number is returned by the hotel provider and is
appended to the hotel segment immediately. A remark with
confirmation and cancellation number remains appended in
the pnr on EOT. To see if the hotel chain supports interactive
cancellation, check HEHTLXX
TO DELETE AN INACTIVE SEGMENT / TO ACCEPT ALL STATUS ERK or ETK
CHANGES ON THE RETRIEVED PNR
General DO’S and DON’T’S for reservations
Note -these guidelines are generic and may change periodically, depending on the queries reported.
Do not cancel and rebook a hotel segment if a confirmation number is pending.
Do not ignore a (hotel) reservation or change it before end of transaction, as it is still a valid transaction
in the hotel system.
In case there is a need to modify an existing hotel segment, please check HEHTLXX, under critical op-
tions.
In case the check in is within 24 hours, the travel agent should also check with the property directly
Before cancelling a segment always check the cancellation policy of the property. The most accurate
cancellation policy is returned by doing RTSVCH3 where 3 is the hotel segment number in the PNR

30
After cancellation make sure a CX message is returned in your PNR in remarks
In case there is a need to modify an existing hotel segment, please check HEHTLXX (where xx is hotel
chain code), under critical options.The fields mentioned here are the ones which are sensitive for the
chain and should not be modified. eg. HEHTLRT (where RT is hotel chain code)
Before selling the room, please refer to the guarantee / deposit policy by checking the hotel
pricing terms and conditions, using the HP entry on the single property display.
At the time of making the hotel reservation, please ensure the credit card is valid & has sufficient funds.

31
 AMADEUS PROFILES
CUSTOMER PROFILE HE PROFILES
PROFILE ENTRIES
ENTER PROFILE MODE PM
EXIT PROFILE MODE PME
IGNORE & EXIT PROFILE MODE PIE
SAVE PROFILE (YOU NEED TO BE IN PROfiLE MODE) PER
PROFILE IGNORE PI
CREATE PROFILE WITH MANDATORY ELEMENTS
CREATE TRAVELLER PROFILE (YOU NEED TO BE IN PROfiLE NM1BROWN/BAKER MR
MODE)
CREATE COMPANY PROFILE (YOU NEED TO BE IN PROfiLE PCN/BLUE SEAS INTL
MODE)
NOTE: THE SAME ENTRY "PCN" IS ALSO USED TO ASSOCIATE A
TRAVELLER TO AN EXISTING COMPANY PROfiLE.
CREATE PROFILE FROM PNR ( FOR PAX 1 IN PNR) PC/ -1
ADDING OPTIONAL ELEMENTS IN PROFILE
ADD PHONE AP OR APM-9327394283 or [email protected]
(same entries as used in PNR creation)
BILLING ADDRESS (STRUCTURED FORMAT) AB//CY-AMADEUS/A1-156 SECTOR 24/A2-GREENPARK AVE-
NUE/CI-NEWDELHI/ZP-110070/CO-IN
(Where CY=company, CI=city,CO=country)
MAILING ADDRESS (STRUCTURED FORMAT) AM//CY-AMADEUS/A1-156 SECTOR 24/A2-GREENPARK/
CI-NEWDELHI/ZP-110070/CO-IN
(Where CY=company, CI=city,CO=country)
Note: The address in the customer profiles only goes in the
structured format.
TO ADD A NICKNAME OR INDEX TO THE PROFILE PIN/NICKNAME
ADD FOLLOW UP ENTRY TO A PROFILE PFO/ US VISA TO BE REAPPLIED / 04OCT2023
ADD PRE-STORED FFN IN THE PROFILE PPS/FFNQF-1234124
ADD PASSPORT INFORMATION IN PROFILE PAS/CO-IN/NR-DP341782/IS-12AUG2020/EX-12AUG2030
ADD VISA INFORMATION IN PROFILE PIV/CO-IN/NR-RZ589383773/IS-01JUL2020/EX-01DEC2030
GST NUMBER DETAILS WITH EXPLOSION INDICATOR SR*GSTN-IN/436892738923/AMADEUS
ADD SSR REQUEST WITH EXPLOSION INDICATOR SR*AVML
DISPLAY PROFILE
DISPLAY COMPANY PROFILE BY NAME PDN/ BLUE SEAS INTL
DISPLAY TRAVELLER PROFILE BY NAME PDN/-BROWN
RETRIEVE BY RECORD LOCATOR -TRAVELER PROFILE PDRT/RLOC
RETRIEVE BY RECORD LOCATOR -COMPANY PROFILE PDRC/RLOC
RETRIEVE BY NAME -MERGED PROFILE PDMN/-BROWN
RETRIEVE TRAVELLER PROFILE BY NICKNAME (INDEX) PDI/NICKNAME
DISPLAY PROFILE 3 FROM LIST PD3
REDISPLAY ACTIVE PROFILE PD
DISPLAY LIST OF ALL TRAVELLER PROFILES PLT
DISPLAY LIST OF ALL COMPANY PROFILES PLC
DISPLAY LIST OF ALL TRAVELLERS ASSOCIATED TO COMPANY PLT // BLUE STAR
BLUE STAR
DISPLAY PROFILE FOLLOW UP LIST PLF
TO DISPLAY RECORD LOCATOR(S) OF PROFILES ASSOCIATED RLP
TO THE RETRIEVED PNR

32
CREATE PNR FROM PROFILE
CREATE PNR FROM DISPLAYED PROFILE PT*
CREATE A PNR TRANSFERRING ELEMENTS 1, 2, AND 5 ONLY PT1,2,5
NOTE: IT IS ADVISABLE TO SELL THE SEGMENTS PRIOR TO
THIS SO THAT SEAT, MEAL PREFERENCES, FREQUENT FLYER
NUMBERS CAN GET TRANSFERRED AS WELL FROM PROfiLE
TO PNR
TRANSFER THE PRE-STORED ENTRY IN THE PNR (ON LINE NO. PO6
6)
DEACTIVATE & REACTIVATE PROFILE
DEACTIVATE A PROFILE (YOU NEED TO BE IN PROFILE MODE) PX
DEACTIVATE PROFILE FROM LIST (YOU NEED TO BE IN PX 2
PROFILE MODE)
LIST OF CANCELLED / DEACTIVATED PROFILES PLX
Note: Deactivated profiles remain in the system database for
30days, within which time you can reactivate the profile if
required.otherwise it gets permanently deactivated.
REACTIVATE A PROFILE (YOU NEED TO BE IN PROfiLE MODE) PR
REACTIVATE PROFILE FROM LIST (YOU NEED TO BE IN PROfiLE PR 2
MODE)
Note : Profiles which are unused for 700 days are deactivated automatically

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 AMADEUS CAR
CARS HE CAR
There are 3 types of access that Amadeus provides for car companies. The level of access is indicated in the availability
display in the space between the car chain code and the car company name
ACCESS LEVELS DESCRIPTION
COMPLETE ACCESS PLUS (SEAMLESS) "The availability information is directly obtained from the pro-
viders system. The bookings are also sent via a high speed
link at sell time. Represented by a (+) sign in the availability
display”
COMPLETE ACCESS Bookings are sent via a dedicated high-speed communi cat-
ion link at sell time. The car company returns a confir mation
number and other data within 4-8 seconds after
segment sell. Represented by a (/) in the availability display
STANDARD ACCESS The booking is sent to the car company via a teletype link.
The confirmation number is returned after End of Trans
action. Represented by a blank space ( ) in the availability
display
DECODE A CAR COMPANY CODE DNC ZE
ENCODE A CAR COMPANY DNC BUDGET
CAR COMPANY AIS PAGES GG CAR ZI (where ZI is the chain code)
CAR COMPANY AIS PAGE FOR SPECIFIC CITY GG CAR ZI FRA
CAR COMPANY HELP PAGES HE CAR SX
HELP ON CAR DISPLAY CODES HE CAR CODES or GP COD
HELP PAGE FOR VEHICAL CODE CG
HELP ON CAR DISPLAY CODES (ACRISS ABBREVIATION LIST) HE CAR CODES.505

CAR LIST DISPLAY HE CL

TO DISPLAY CAR LIST FOR MULTIPLE COMPANY CLPAR
DISPLAY CAR LIST FOR HERTZ CAR RENTALS CL MAD/CO-ZE
TO DISPLAY CAR LOCATION POLICY FOR A CAR COMPANY AND CPO ZI LHR
SPECIFIC AIRPORT
TO DISPLAY CAR LOCATION POLICY FOR A CITY LOCATION CPO ZI MAD-C
TO DISPLAY CAR LOCATION POLICY FOR A NON-AIRPORT CPO ZE LONC61
LOCATION

CAR AVAILABILITY DISPLAY HE CA

DISPLAY CAR AVAILABILITY FOR 3 DAYS RENTAL WITH PICK- CA LHR 15NOV-3/ARR-1000-1200
UP AND DROP-OFF TIME
AVAILABILITY SPECIFYING VEHICLE TYPE INFORMATION CALHR11DEC-2/ARR-1100-1100/VT-ECMN (CHECK HE CAR
CODES OR CG FOR THE CAR CODE EXPLANATIONS)
DISPLAY CAR AVAILABILITY FROM SEGMENT 3 OF PNR CAS3
MOVE TO CAR SINGLE COMPANY DISPLAY FOR CAR COMPANY CA3
AT LINE 3 OF DISPLAY

CAR RATE FEATURES, CAR TERMS HE CR, HE CT

DISPLAY CAR RATE FEATURES FOR LINE 3 OF AN AVAILABILI- CR 3 (FOR COMPLETE ACCESS PLUS COMPANIES)
TY DISPLAY
DISPLAY CAR TERMS FOR LINE 3 OF AN AVAILABILITY CT 3 (FOR ACCESS TYPES OTHER THAN COMPLETE
DISPLAY ACCESS PLUS, CAR TERMS ARE SUPPORTED)
DISPLAY ALL CAR TERMS FOR THE SPECIFIED CAR SEGMENT RTSVCC7
IN THE PNR

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CAR SCROLLING ENTRIES HE CAR
RETURN TO PREVIOUS MULTI COMPANY DISPLAY MPCM
RETURN TO PREVIOUS SINGLE COMPANY DISPLAY MPCA

CAR SELL HE CS
CAR SELL LINE 3 CS3
CAR SELL WITH SUPLEMENTARY INFORMATION AND PAS- CS3/SI-PAX PREFERS BLACK CAR/P1
SENGER ASSOCIATION (FOR PNR CONTAINING MORE THAN 1
PASSENGER NAME, USE PASSENGER ASSOCIATION WITH THE
SELL ENTRY)
CAR SELL WITH EQUIPMENT TYPE REQUEST CS3/SQ-PHN
COLLECTION ADDRESS OF THE CUSTOMER (THE ADDRESS CS3/COL-A1-73 EAST 42ND STREET-CI-NEW YORK-ST-NY-CO-
WHERE THE VEHICLE WILL BE COLLECTED FROM THE CUS- US-ZP-10017-PH-123 45678
TOMER)
DELIEVERY ADDRESS OF THE CUSTOMER (THE ADDRESS CS3/DEL-A1-73 EAST 42ND STREET-CI-NEW YORK-ST-NY-CO-
WHERE THE VEHICLE WILL BE DELIEVERED TO THE CUSTOM- US-ZP-10017-PH-123 45678
ER

CAR MODIFICATIONS HE CAR and then GP CHA

Check the Cancellation & Modification policy of the car
company before making any changes or cancellation.
Help Page to read explanation on changes (HECAR, GPCHA.43)
Certain parameters when modified can affect the price of the
booking (Check Critical option in Help Page (HECAR, GP-
CHA.85)
TO ADD OR MODIFY INFORMATION, ENTER THE SEGMENT 4/VT-ECAR (to modify the vehicle type requested)
NUMBER FOLLOWED BY THE OPTIONS WITH THE NEW OR
MODIFIED INFORMATION
TO DELETE INFORMATION, ENTER THE SEGMENT NUMBER 4/SQ-
THEN THE OPTION WITH NO FOLLOWING TEXT
TO CANCEL THE ENTIRE SEGMENT XE 4
TO DELETE A CAR SEGMENT WITH AN INACTIVE STATUS CODE ERK or ETK
(UC, HX) AND MOVE IT TO PNR HISTORY
TO CHANGE THE PICK UP TIME 4/ARR-1800
TO CHANGE THE RETURN TIME 4/RT-0900
TO CHANGE THE PICK UP DATE 4/DT-02SEP
TO CHANGE THE RETURN DATE 4/DD-11OCT
Note: Check HE CAR xx to see what modification options are supported by the particular car company

35
GENERAL DOS AND DONTS FOR RESERVATIONS
Note -These guidelines are generic and may change periodically, depending on the queries reported.
1. Do not use fictitious passenger names or speculative segments to block space.
2. Ensure passenger names are identical to travel documents and passports including complete first names.
3. Do not cancel an HL (waitlist) segment and rebook the same flight as HK (confirmed) in one transaction as it may cause
reject in the airline system.
4. Do not cancel and rebook segments for the purpose of extending the airline’s time limit as it is considered a system
abuse by carrier and may result in a PNR cancellation by the carrier.
5. Do not override minimum connecting time warnings generated by the system at end transaction. please do not ignore
the remarks sent by airlines in SSR/OSI formats (regarding time limit, minimum connecting time, duplicate bookings,
etc.) and abide by the same.
6. To remove all inactive segments having status codes HX/NO/UC in a pnr, please perform RFXX ERK (xx is your name or
initials).
7 Always adhere to the ticket time limits received from airline.
8. Do not insert duplicate ticket numbers in SSR/OSI, if FA/FH element already exist.
9. Do not add duplicate segments or create duplicate pnrs
10. Avoid churning of the PNR & adhere to married segment policy of the airline.
11. Do not make any modications to a PNR in the same transaction as a split. ensure you have received the record locator
in the new PNR and only then proceed for any modifications.
12. Do not use any of these special characters or symbols (. ; : # $) in SSR fields in the pnr.they are not recognized by the
airline systems;hence they can be rejected upon transmission.
13. Contact numbers should be put in the SSR field.
14. Do not re-use an inactive PNR which has expired or has been cancelled for any reason. instead of this the RRP entry
can be used to copy the passenger’s data to create a new PNR
15. Use the direct access availability display to book a seat on the airline participating in direct access (*) level.
16. Do not use the SB entry to rebook flights always cancel and rebook in 2 transactions is recommended.
17. Check Airline Policy for group pnr bookings
18. Check Queues regularly
19. Do not perform XE on name element, instead, always split the PNR & after receiving respective Airline recloc in both
amadeus PNRs, action the PNR as required.
20. Always read & adhere to the Airline Policy for Amadeus bookings

36
Please contact our 24x7 Helpdesk at
+91 124 4636600
[email protected]
amadeus.in

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