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Chapter12 SoftwareTroubleshooting

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6 views

Chapter12 SoftwareTroubleshooting

Uploaded by

11Lag2Carisma II, Jose P.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SOFTWARE

• Is a collection of instruction that enable the user to interact with a


computer.
• Without software, most computers would be useless.
• Without your internet browser, software you could not surf internet or
read this page and without an operating system, the browser could
run on your computer.
TROUBLESHOOTING

• PROCESS OF SOLVING A PROBLEM / DETERMINING A PROBLEM TO AN


ISSUE.
• Troubleshooting is the process of identifying, planning and resolving a
problem, error or fault within a software or computer system.
• Is a systematic approach to problem solving that is often used to find and
correct issues with complex machines, electronics, computers and software
systems.
When you have a problem with a Windows computer, the first
thing you should do is

and
Check the following list to make
sure that your system is working property.

You will see repeated illegal operations, fatal exceptions and general system
lockups when a CPU fan stops working.
When a particular program goes berserk,
reinstalling the failing application may be
the fix you need. Save any settings and data
used by the program, then use the original
i n s t a l l d i s k s t o r e c o py t h e p r o g r a m
components to your hard drive.
Often, newly installed programs will replace
shared and system files – sometimes with
versions older than those already installed on
the hard drive. This can cause a variety of
software problems – from minor lock ups and
glitches, to total system failure.
• Newly released programs inevitably contain bugs.
• As bugs become known, software vendors will post “patches”,
“fixes”, and “service packs” on their web site to provide
corrections to the program code.
• When you have programs that contains bug, check the website
of your software manufacturer (look for a “support” link) – they
may have posted the fix you need.
• Try to be conscious of when and how software problems begin. If you notice
that consistent problems began when you installed an unnecessary program,
the uninstall that program from your system (click on START > SETTINGS >
CONTROL PANEL > UNINSTALL/CHANGE PROGRAMS).
Try to be conscious of when and how software problems begin if you notice that consistent problems began
when you installed an unnecessary program, then unsintall that program from your system (click on START->
CONTROL PANEL -> UNINSTALL/CHANGE PROGRAMS).

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