Ricoh Tech Bulletin (RTB Reissued)

Technical Bulletin PAGE: 1/5
Reissued: 24-Mar-16
Model: MET-C1ab, MET-C1ab_SOP Date: 18-Jun-13 No.: RD147001v
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Engine Prepared by: Y. Ino
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2
Important Information about Normal/Smart Panel Firmware Updates

 When updating machine firmware, make sure NOT to install Smart Panel supported
firmware on a machine with a normal operation panel (and vice-versa). If you do, the
machine may not function as designed and product warranty may not apply.
 To avoid this, when updating the firmware, make sure that the numbers next to "NEW" and
"ROM" are the same on the operation panel.
 If you install the wrong firmware, repeat the update procedure and check the numbers
mentioned above.
This RTB has been issued to announce the firmware release information for the Engine.
Version Program No. Effective Date Availability of RFU
1.37:08 D1475504A April 2016 production Available
1.36:08 D1475504 December 2015 production Available
1.35:08 D1475503Z September 2015 production Available
1.34:08 D1475503Y May 2015 production Available
1.33:08 D1475503X February 2015 production Available
1.32:08 D1475503W December 2014 production Available
1.31:08 D1475503V October 2014 production Available
1.30:08 D1475503T August 2014 production Available
1.29:08 D1475503S June 2014 production Available
1.28:08 D1475503R May 2014 production Available
1.27:08 D1475503Q March 2014 production Available
1.26:08 D1475503P January 2014 production Available
1.25.2:08 D1475503N November 2013 production Available
1.25:08 D1475503M November 2013 production Available
1.24:08 D1475503L October 2013 production Available
1.23:08 D1475503K September 2013 production Available
1.22:08 D1475503J August 2013 production Available
1.21:08 D1475503H 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected
1.37:08 Symptom corrected:
- If Jam64 occurs in 1 bin tray, the jammed paper may not be visible.
- Replacing the ITB causes to falsely clear the PM counter of the ITB cleaning
Reissued: 24-Mar-16
unit in addition to the PM counter of the ITB.
- SC990 may appear, if scanning is interrupted with the stop button while
sending a fax with the transmission stamp enabled.
- A Jam may occur at the Paper Exit with continuous printing for 1-bin tray.
- Cyan may be not printed.
- SC670 may occur when Jams or Paperends occur around 40 times continuously.
1.35:08 Other Changes:
- Details of SC670-02 are logged.
- The counter of the waste toner bottle can be manually cleared in SP7-622-142
Symptoms Corrected:
- The following SCs are falsely logged as SC670.
SC664-01
SC665-02, 03, 04
- Clearing the rotation distance counters of PCU(K) and ITB Unit may not take effect.
- SC670 may occur, if SP1003-XXX is set to a value -3.7 or smaller.
1. A paper jam may occur during a center stapling job if the previous job was exited to
the shift tray.
Other changes:
2. The skew motor is forcibly turned off if it remains continuously on for a certain
amount of time.
1. Printing speed is slow when creating saddle stitched booklets in DLT/LT/LG sizes.
2. Continuously printing to the same finisher output tray may cause JAM 176 (as well
as other jams).
3. SC991 (Recoverable software operation error) may occur while recovering from
energy saving mode, if more than 2 pages are faxed in FAX stamp mode.
1. Fusing exit sensor chattering.
2. Horizontal black line causing by the shadow of original document.
3. IOB may become damaged, depending on the specific timing at which a firmware
update is performed.
1. SC552 occurs.
2. The following paper jams occur under the following conditions:
Jams:
- Code 249 (Finisher SR3140/SR3150)
- JAM101/102/104 (internal finisher SR3130)
- JAM1 (internal finisher SR3180)
Conditions: The following sequence is repeated.

Job 1: Edge stapling (1 spot) with 2 sheets of DLT paper
Job 2: DLT paper (1 sheet) is exited to the 1-bin tray
Job 3: Same as Job 1
1. An image issue occurs when copying at 87% onto B4 paper with ADF scanning of
nonstandard sizes.
Reissued: 24-Mar-16
2. A staple issue occurs where the first set is stapled correctly, but the first sheet after
that is discharged (with the rest being stapled).
Ex., a job with 3 A4 sheets copied into three sets using stapling.
Other changes:
3. New software control to clearly identify/distinguish toner color bottles.
4. The following SP defaults were changed to "-1", in order to prevent pre-stacking
alignment issues.
SP6-116 : Adjusts max pre-stack sheets count when edge stitching specified
paper
-003 (A4SEF)
-005 (B5SEF)
-009 (LTSEF)
-012 (16KSEF)
1.29:08 Spec changes:
Firmware modification (Engine and System/Copy) so that the power line (24V) is shut
down when detecting the layer short-circuit and SC code is displayed.
Note:
SC666 has been newly added. Depending on the sub code of SC666, the action is
different as follow.
SC666-01 ：PCB:IOB:ENGINE
SC666-02/03 ：PCB:IOB:TRANSPORT
SC666-00 ：Both PCB:IOB:ENGINE and TRANSPORT
IMPORTANT: To apply the above changes, update this firmware together with
System/Copy.
System Copy Ver. 1.12 (D1475550) or newer for MP C3003/MP C3500
System Copy Ver. 3.03 (D1465550) or newer for MP C3003/MP C3500 with Smart
Operation Panel.
1.28:08 Error Correction:
1. Noise is generated by the paper pick-up solenoid.
1. SC552 (SC545) occurs if the machine enters Sleep mode and is then immediately
brought out/recovers.
1. SC552 or SC545 occurs if the machine is brought out of Energy Saver mode right
after entering the mode.
Note: SC552 occurs if the fusing temperature is below 80C when recovering, and
SC545 occurs if the fusing temperature is 80C or higher.
2. A FAX job stalls (communicating lamp stays lit) if a network printing job is received
just after a network printing time-out error has occurred on the previous job.
Other changes:
3. SP1-155-013 can be set to a value of "2" (this setting can now be used) to switch
from half-wave control to phase control.
Note: This is effective in reducing flickering of the fluorescent lamp when printing.
1. The image may be printed incorrectly on one page if the paper runs out during a
full-color duplex job.
Reissued: 24-Mar-16
2. Color misalignment may occur if the user performs Auto Color Registration.
3. A reduction in printing speed (CPM), hot offset, other fusing issue, or a fusing SC
may occur if SC620 is triggered 50 or more times.
4. The paper size display does not appear for a tray after it is loaded with paper, and it
is not possible to print using this tray.
5. SC552-02 occurs if SP1-135-001 is changed to "1" and the fusing lamp is not at
100% output.
6. The developer clutch moves and makes noise during machine shutdown.
Other changes:
7. Firmware modified so that even if a PCDU from one machine is removed,
temporarily installed on another, and then returned to the original machine, the
machine remembers the counter and replacement date information for the unit.
8. SP1-155-013 was changed (control is different when set to "1 ") to minimize
flickering of the fluorescent lamp.
SP1-155-013: Select the fusing heater control
0: Normal (default)
1: Use other heater control table
9. Toner control was modified to minimize fluctuations in toner concentration, in order
to minimize toner scattering inside the machine.
1.25.2:08 Symptom corrected:
1. Jam 67 occurs if a continuos print or copy job is performed with A3 SEF (over 3
sheets) and A4 LEF mixed together.
2. SC549-04 could occur, if the fusing shield gets stuck while it attempts to reach home
position.
3. JAM24 occurs, if the leading edge of the paper contacts with the paper exit pawl.
1.25:08 1. The SP values listed below were changed for the following reasons:
- To improve the print speed when using SRA3 paper
- To optimize the TEC value
Note: The values vary depending on the model and destination.
SP1-102-024, 025
SP1-102-031, 032
SP1-107-001, 005
SP1-117-134, 144
SP1-121-010～020
SP1-127-004
SP1-127-006
2. SC370 could occur during Process Control.
Specification change:
The engine log data will be transferred before the machine shuts down in cases where
an engine SC has initiated an auto-reboot (which happens when SC auto-reboot is
enabled).
Sysmptom corrected:
1. The main motor does not stop turning if a non-feed jam occurs during a duplex job.
2. The fan does not stop turning if a job with mixed A3/DLT sizes is cancelled during
printing.
3. SC670 occurs if a paper jam occurs, a machine door or cover is opened, or other
Reissued: 24-Mar-16
operation that stops machine operation is initiated while Process Control is
underway.
4. Cannot print under the following conditions:
- Print job is initiated while the machine is in Energy Saver mode
- B/W duplex printing
- LT, LEF, plain paper
- First page of data is text only, second and later pages contain images
5. The paper feed motor may not stop when B5-LEF is fed from Tray 4.
6. Other changes:
The SP values listed below were changed for the following reasons:
- To prevent the issue of the ACC not stopping
- To prevent toner scattering
SP3-234-011- 014, 021 - 024, 034, 050
SP3-624-007, 035, 071
SP3-627-001
1.24 :08 Symptom corrected
1. "Error" is displayed on the EFI controller screen (on the PC) for a very short time
while the machine is in Energy Saver mode.
2. SC452 occurs if the Energy Saver key is pressed while the front cover is open (EFI
controller).
1.23 :08 Symptom corrected:
A remote call for "Waste toner bottle Full" is mistakenly sent when the bottle is replaced
just following the Near Full condition.
1. SC687 occurs when a copy is made using the exposure glass after the machine
recovers from Energy Saver mode.
2. SC544-02 and SC554-02 cannot be cleared by replacing the fusing unit and
executing SP5810-02 (hard high temp. detection).
Other changes:
3. When the printable area extension option is installed, it is possible to set
SP2-400-001 in order to switch between Process Control and fusing-related SP
settings.
1.21:08 1st Mass production
Reissued: 09-Feb-16
Model: MET-C1ab Date: 18-Jun-13 No.: RD147002u
RTB Reissue
Subject: Firmware Release Note: System/Copy Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the System/Copy.

1.23 D1475575B February 2016 production Available
1.22 D1475575A January 2016 production Available
1.21.1 D1475575 November 2015 production Available
1.21 D1475550Z November 2015 production Available
1.20 D1475550Y June 2015 production Available
1.19 D1475550X June 2015 production Available
1.18 D1475550W April 2015 production Available
1.17 D1475550V April 2015 production Available
1.16 D1475550T December 2014 production Available
1.15 D1475550S November 2014 production Available
1.14 D1475550R October 2014 production Available
1.13 D1475550Q August 2014 production Available
1.12 D1475550P June 2014 production Available
1.11 D1475550N March 2014 production Available
1.09 D1475550L December 2013 production Available
1.08 D1475550K November 2013 production Available
1.06 D1475550J September 2013 production Available
1.05 D1475550H August 2013 production Available
1.04 D1475550G June 2013 production Available
1.03 D1475550F 1st Mass production Available

Reissued: 09-Feb-16
1.23 Symptom corrected:
- If "Store and Skip Error Job" is enabled, Job History will not appear.
( [User Tools] -> [Printer Features] -> [System] -> [Store and Skip Error Job] )
- If an email sent by scan-to-email is opened in Office 365 cloud mail service,
contents of the attached file may falsely appear in the body of the message
with the characters corrupted.
Other changes:
Support for the Portuguese orthography.
- When scanning an original containing multiple pages with the Twain driver, error
(code: 36856) occurs on the client PC and scan stops midway.
- Running stapling jobs continuously from the Fiery controller causes the job to stop
although the operation panel shows "Printing" status.
- Fax data encoded with Base64 is not correctly received.
- [WebAPI] counter information cannot be obtained without logging in.
1.21.1 Other changes:
A minor change only for the Japanese model.
1. Limitless Paper Feed function may not work with the bypass tray.
2. When scanning with "Hungarian" or "Polish" selected under "Cognitive Language" in
"OCR Settings", if the value of a Unicode character exceeds 256, then the character
will be converted to a question mark ("?").
This firmware is dependent on the following firmware module. Please be sure to
update it:
- Scanner firmware: v1.11 or later
1. When the CTS protection function is enabled, the throughput for the wireless LAN
connection is reduced.
2. When scanning documents of different sizes with all of the following configured, a
send error occurs:
- Set the original feed type setting for original orientation to "Readable
orientation".
- Enabling "Auto detect" and "Mixed original sizes".
- Selecting any of the "Black & White" scanning settings.
- Using multi-pass ADF and OCR.
3. An SC819 error might occur when using network-related functions, such as
accessing Web Image Monitor.
4. SC990 occurs, if the reboot required after the remote firmware update is performed
while the SDK application is activated.
5. If "Display" is selected under "Paper Confirmation for Bypass Tray," printing is
available only in LEF.
(User Tool -> Printer Features -> System -> Tray Setting Priority -> Paper
Confirmation for Bypass Tray)
6. Scheduled Printing can falsely be operated without charge, if the system is installed
with the External Charge Unit and the firmware combination is any of the following:
SystemCopy : 1.10 or later and Printer : 1.04 or earlier
SystemCopy : 1.09 or earlier and Printer : 1.05 or later
SystemCopy : 1.10 or later and Printer : 06.00.00 or earlier
SystemCopy : 1.09 or earlier and Printer : 07.00.00 or later
Reissued: 09-Feb-16
7. The user name will not appear in the screen capture, if the User Code Authorization
function is enabled.
1. SC673-10 may occur.
2. Operation panel keys do not work or logout from User Authentication is not possible
under the following conditions:
- A Copy job with a large amount of originals is performed
- Following this, the user presses the "Reset" key or accesses the All Job Stop
screen
3. The Quick Scan app may freeze under the following conditions:
- Scanning is set to display the Preview at the same time the data is being stored
- The user displays the Preview after scanning is completed
4. Reception error may occur with W-NET FAX.
5. Even if the device is configured to restrict users from registering a destination in the
address book, as shown below, a user can still register a destination by using the
Scan to Folder Helper application:
- "System Settings > Administrator Tools > Extended Security > Restrict User of
Destination (Fax)" set to "ON".
Destinations (Scanner)" set to "ON".
6. When Simplified Chinese characters are included in the additional email information,
username, password, a destination folder name, or a filename for SMB/NCP, the
connection is unsuccessful, the data transmission fails, or the body of the email
contains garbled text.
7. When a print job or scan job is being executed, the System Auto Reset timer might
not be set.
1.18 Other changes:
Changes were applied for the domestic (Japan) model only.
1. If an address book entry for a user's title information that includes both "Frequent"
and "optional title" is imported to the device by using Device Manager NX, the user's
title from the address book does not display correctly on the device operation panel.
2. In wireless LAN environments, when A-MSDU is enabled, the device cannot receive
packet data that is more than 2,048 bytes.
3. When trying to establish an ad-hoc connection among three or more devices, the
third and subsequent devices cannot connect.
4. The device cannot communicate when using the WMM (Wi-Fi Multimedia) function.
5. In wireless LAN environments, when large volume printing is being conducted, the
job is cancelled in the middle of printing.
6. In wireless LAN environments, when the authentication methods WPA2 and
A-MPDU are enabled, printing might take a significant amount of time.
7. When the threshold for fragmentation is set in the access point settings, the MFP/LP
will fail to receive the packet data if the computer sends data that is larger than the
threshold that is set.
9. In the case that access logs are enabled, if the maximum amount of logs is reached,
authentication will become slow on devices with CAP v2 (Hybrid mode) installed.
10. When the normal scan application (not Quick Scan) is used on a device with CAP v2
Reissued: 09-Feb-16
(Hybrid mode) installed, an authentication dialog will be displayed and the user will
not be able to use the device.
11. Users sometimes may not be able to log in or log out of devices with CAP v2 (Hybrid
mode) installed.
12. SC899 (Software performance error) may occur when launching the Copy function or
making a copy.
14. SC991-00 (Recoverable software operation error) may occur.
15. Guest users may be able to execute a job even while authentication via the external
coin device is enabled.
16. Key operations may not be recognized when the machine returns from System
Settings to the previous screen.
Other changes:
1. When an MFP receives a print job that includes a user ID, the MFP can use the user
ID for authentication in embedded applications that support user code authentication.
2. SP5-490-001 (MF Key Card: Job Permit Setting) is now available.
Note: Previously, this SP could only be used on machines sold in Japan.
3. Two SP modes (suffixes) were added to SC670 (Engine start up error):
01: Mechanical problem, -02: Firmware problem
4. The following SCs were changed so that the machine automatically reboots after
occurrence:
SC360 (TD sensor adjustment error)
SC491 (High voltage power source: charge/development: output error)
SC569 (Paper Exit/ Pressure Release Motor Error Detection)
SC682 (PCU: ID Chip Communication Error)
5. Changes made within the SDK app are later applied to all SDKs.
1. SC816-38 may occur while the machine is transitioning to STR mode.
2. Cannot print/copy while the machine is transitioning to STR mode.
3. The machine cannot recover from Energy Saver mode if the Energy Saver key is
pressed while the machine is transitioning to STR mode.
4. SC816-01 may occur at the completion of automatic engine maintenance (Ex, at the
completion of a job).
5. The backslash key on the external USB keyboard does not respond if the keyboard is
set for England.
Other changes:
- If a job from a remote HDD is printing on a device with ELP-NX v2 installed, if the
device where the print job is spooled encounters high CPU usage, SC997 will not
occur but the message "Loading... Please wait." will appear.
1. Cannot access flash memory on the controller board.
2. SC819-00 occurs when performing a Scan to Folder job.
3. SC990 occurs when card authentication is enabled.
4. SC990 occurs when rebooting during SDK application booting after remote firmware
update.
1. The Java VM does not boot up at main power ON when SP5-730-001 is enabled.
2. The Waste Toner Bottle information in User Tools (Inquiries menu) cannot be printed
Reissued: 09-Feb-16
out.
3. The print job can be cancelled by users other than the owner of the job under the
following conditions:
- UP mode > system setting > Administrator tools > User Authentication
Management > Basic Auth., AND
- UP mode > system setting > Administrator tools > Extended Security >
Authenticate current job > Access privilege, AND
- UP mode > system setting > Administrator tools > Stop key to suspend print job
> All print job
Other changes:
4. SP5199 can be used to enable or disable paper exit from the finisher without
stapling.
1. SC899 occurs the second time a name is searched via the LDAP server.
2. SC899 occurs when creating a searchable PDF document.
3. Lower productivity with authentication prints using paper folding.
4. SC998 occurs when a print request is generated in the machine transitioning back to
fusing unit off mode from sleep mode.
5. The UI for the double feed detection setting appears in System Settings, even
though this model does not have this function.
6. Alert notifications might be sent out even if the alert is cancelled before being
generated.
7. Machine stall when performing a scan from Web browser application or machine
error due to memory shortage
1.12 Spec changes:
Note:
IMPORTANT: To apply the above changes, update this firmware together with Engine
V1.29:08 (D1475503) or newer.
1.11 Specification Changes:
1. Supports CDN (Contents Delivery Network).
Symptom corrected:
1. Machine cannot recover from Energy Saver mode.
2. SC998 occurs when the machine is prompted (e.g. by a print job or other operation)
to recover from Energy Saver mode.
3. The machine hard disk can now be used by applications displayed on the Smart
Operation Panel.
4. SC672-11 (Controller start up error) occurs when the machine is prompted (e.g. by a
print job or other operation) to recover from Energy Saver mode.
Reissued: 09-Feb-16
5. SC899 occurs if the main power switch is turned off before the application has
completely booted up.
6. The message displayed in WIM when the paper is loaded incorrectly was changed
as follows:
Before: "Reduce paper in the tray(s) to the limit mark and reset it correctly."
After: "Reduce paper in the tray(s) to the limit mark or reset it correctly."
7. The printing speed becomes slow or the connection between the machine and Fiery
controller fails when the two are connected.
8. SC899 occurs and the machine stalls.
9. When "OCR Settings" is set to "On", if the keywords in a PDF file are scanned by
selecting a language other than "Japanese" in the "Cognitive Language" setting, the
position of the search results might be incorrect.
This firmware is dependent on Scanner firmware v01.06(D1475560H) or later, so
please be sure to update it.
10. It takes a long time (151 sec.) to access SP mode from the time the main power is
turned ON (this time was reduced to 46 sec.).
11. The machine does not reboot itself after a Type-J SDK app is overwritten with an
updated version, even though the Auto Restart setting is currently enabled in
"Extended Features" in WIM.
12. The Scanner may not start when the machine reboots following the configuration of
the following settings:
- Switch Title: Set to "Title 2" or "Title 3"
- Use WSD or DSM: Set to "DSM"
- Use a Destination List that is not DSM: Set to "Not available"
13. SC997 may occur when the machine main power is turned ON.
14. SC816-38 occurs when the machine enters Energy Saver mode, followed by
SC819.
15. The IP address/MAC address appears as "0.0.0.0." on the System Settings List for
the Printer.
16. The following may occur if the operator presses the [OK] or [Cancel] buttons for the
software keyboard two or more times while inside the Administrator or Supervisor
password settings screen.
- Hard keys do not respond
- The machine does not recover from Sleep mode
- SC816
Other changes:
1. Support for displaying the estimated time to obtain logs that are stored by using the
log-storing function.
This firmware is dependent on the following firmware module.

Please be sure to update this module to the appropriate firmware version, depending
on your device:
Devices for the North American, Asian, and Korean markets:

Opepanel: v1.02 (D1471438A)
Devices designed for the European, Japanese, Chinese, and Taiwanese markets:
Opepanel: v1.05 (D1471490D)
2. Support for using the rear SD card slot to obtain logs that are stored on the device by
Reissued: 09-Feb-16
using the log-storing function.
1. "Replace controller board" appears on the operation panel when the machine boots
up or recovers from Energy Saver mode.
2. A blank sheet is printed out when scanning mixed-sized originals using
reduction/enlargement (and can only be cleared by power OFF/ON).
3. The incorrect name of a supply product is displayed if the stapler is empty when the
SR3150 Booklet Finisher is installed.
Other changes:
1. Supports the Korean display language.
2. Minor change in ARDF paper jam animation.
1. SC819 may occur when Forced Security Printing (Administrator settings) is enabled.
2. SC990/SC819/SC899 may occur due to a memory leak.
3. The machine may hang up if memory full occurs during scanning.
Other changes:
1. Supports @Remote IPv6/DNS.
IMPORTANT: To apply the above change, in addition to this firmware, make sure to
update the Network support firmware to Ver.12.70.4 or later.
2. The SP values listed below were changed for the following reasons:
- To minimize paper curl when using Middle Thick paper
SP1-105-109 (135 ->115)
SP1-105-111 (135 ->115)
- To optimize the ACC time and to minimize toner scattering:

SP3-234-011～014 (0.00 -> 0.02)
SP3-234-021～024 (0.00 -> 0.02)
SP3-234-034 (-0.15 -> 0.25)
SP3-234-050 (2.0 -> 5.0)
SP3-624-007 (20 -> 11)
SP3-624-035 (3 -> 2)
SP3-624-071 (16 -> 18)
SP3-627-001 (2.5 ->2)
- To improve the print speed when using SRA3 paper

- To optimize the TEC value
SP1-102-024, 025
SP1-102-031, 032
SP1-107-001, 005
SP1-117-134, 144
SP1-121-010～020
SP1-127-004
SP1-127-006
3. A touch screen function was added to the preview screen.

Reissued: 09-Feb-16
update the OpePanel firmware to Ver.1.04 or later and all applications that use this
feature to the supported versions.
1.06 Spec changed:
1. When authentication password for administrator or supervisor is not set, password
input view is displayed after MFP turned on.
2. Alert message is displayed under the following condition in firmware update screen
on operation panel.
- As for firmware, which can install on MFP, Different part number for firmware
exists in SD card from the one of firmware installed in MFP.
- Different part number for firmware is selected from the one of firmware installed
on MFP in the firmware update screen.
3. The following SP has been added in order that low power mode is available.
- SP5101-104 (low power mode entry setting): off (default)
- SP5101-004 (low power mode entry time setting): when SP5101-104 is on, this
setting is available.
- SP5101-008 (energy saver mode Key to Change Mode): in user tool, sleep
mode or low power mode is selectable.
Symptom corrected:
1. SC899 with a code "fcs" on SC Detailed Info of SMC may occur when a machine
recovery from sleep mode.
This firmware correction is dependent on the following firmware modules.
Please be sure to update it:
Java VM v11.12.01 or later
2. When a machine send or receive high volume job with continuous it may be stalled.
3. A machine does not detect USB memory without encryption function after USB
memory with encryption function was inserted.
4. When summer time setting is on at southern hemisphere, day and time may delay.
5. A machine does not detect when USB memory is inserted to SD slot on the
operation panel.
6. Login and Logout is not performed when authentication setting is failed at program
registration setting.
1.05 Symptom Corrected:
1. [Embedded RC Gate]: "@Remote certificate updating..." is displayed and @Remote
communication is suspended if SSL communication with a router or proxy server was
suspended due to no response or detection of the RESET signal.
Note: A certificate update indicates that a request to update the certificate was sent
to the @Remote Center instead of performing the retry process.
IMPORTANT: To apply the above corrections, make sure to install the following
firmware as well:
Network Support: v12.70.2 or later
2. None of the machine hard keys respond after the machine recovers from the Job
Stop alert message via the auto-reset timer.
3. When Chinese characters are included in the login user name, it might fail to
authenticate on the device.
This firmware is dependent on the following firmware modules.

Reissued: 09-Feb-16
Please be sure to update all of them:
Scanner firmware v01.02 or later
1. Stored FAX documents cannot be viewed from inside WIM.
2. SC899/991 may occur when a machine with the FCU installed recovers from
Energy Saver mode.
Other changes:
3. "ID card copy" can now be registered and selected in User Tools.
1.03 1st Mass production
Reissued: 18-Mar-16
Model: MET-C1ab Date: 18-Jun-13 No.: RD147003h
RTB Reissue
Subject: Firmware Release Note: OpePanel Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the OpePanel.
[EU/CN/TW]
1.09 D1471490H April 2016 production Available
1.08 D1471490G August 2015 production Available
1.07 D1471490F October 2014 production Available
1.06 D1471490E July 2014 production Available
1.05 D1471490D May 2014 production Available
1.04 D1471490C November 2013 production Available
1.03 D1471490B September 2013 production Available
1.02 D1471490A 1st Mass production Available
[US/ASIA/KOR]
1.06 D1471438E April 2016 production Available
1.05 D1471438D August 2015 production Available
1.04 D1471438C October 2014 production Available
1.03 D1471438B July 2014 production Available
1.02 D1471438A May 2014 production Available
1.01 D1471438 1st Mass production Available

[EU/CN/TW]
1.09 Specification Change:
Reissued: 18-Mar-16
- Traditional Chinese: "Print" is incorrectly displayed as "Copy" on the Print Volume
Use Limitation screen (System Settings).
1. Thumbnail view does not show correctly for received FAX documents.
Other changes:
2. The pop-up message that appears when the paper is not loaded correctly in the right
tandem tray was changed.
Old: "Reduce paper in the tray(s) to the limit mark and reset it correctly."
New: "Reduce paper in the tray(s) to the limit mark or reset it correctly."
1.06 Symptom corrected
Slow response of the operation panel.
1.05 Other changes:
2. Support for using the rear SD card slot to obtain logs that are stored on the device
by using the log-storing function.
This firmware is dependent on System/copy firmware v1.11(D1475550N) or later, so

1.04 Other changes:
A touch screen function was added to the preview screen.
update the System/Copy firmware to Ver.1.08 or later and all applications that use this
1.03 Other changes:
A login screen is displayed at power ON, which requires the Administrator or Supervisor
to set a password in cases where this password has not been set yet.
[US/ASIA/KOR]
- Traditional Chinese: "Print" is incorrectly displayed as "Copy" on the Print Volume
Use Limitation screen (System Settings).
1. Thumbnail view does not show correctly for received FAX documents.
Other changes:
2. The pop-up message that appears when the paper is not loaded correctly in the right
tandem tray was changed.
Old: "Reduce paper in the tray(s) to the limit mark and reset it correctly."
New: "Reduce paper in the tray(s) to the limit mark or reset it correctly."
Reissued: 18-Mar-16
Slow response of the operation panel.
1.02 <Specification Change>
- New function to display estimated time to complete log-storing.
- New function to store log data to SD card.
*This firmware has to be updated together with System/Copy V1.11(D1475550N) or

later.
1.01 Other changes:
Supports the Korean languages.
Reissued: 24-Jul-15
Model: MET-C1ab Date: 18-Jun-13 No.: RD147004j
RTB Reissue
Subject: Firmware Release Note: Fax Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Fax.

10.00.00 D1475557R September 2015 production Available
08.00.00 D1475557P June 2015 production Available
07.00.00 D1475557N April 2015 production Available
06.00.00 D1475557M November 2014 production Available
05.00.00 D1475557L October 2014 production Available
04.00.00 D1475557K August 2014 production Available
03.00.00 D1475557J March 2014 production Available
02.00.00 D1475557H December 2013 production Available
01.04.00 D1475557G November 2013 production Available
01.03.00 D1475557F September 2013 production Available
01.02.00 D1475557E July 2013 production Available
01.01.00 D1475557D 1st Mass production Available

10.00.00 Symptom corrected:
- Updating the fax from version 06.00.00 or earlier to 07.00.00 or later may
cause to initialize the configuration.
- Fax transmissions by Quick Fax are not counted for each user, if the User
certification is enabled.
- The sender name may be printed even when the sender name printing
function is disabled.
Reissued: 24-Jul-15
- Minor bug correction
- The FAX stalls when a waiting error (e.g. Paper End) and reading error (e.g. paper
jam) occur at the same time.
- The FAX stalls when automatic detection is enabled.
- A stored reception job is not executed while the machine switches to Night mode.
- A system warning is not displayed when the FAX function is launched.
- The login screen is not displayed while Basic Authentication is enabled.
- SC899 (software performance error) may occur when launching Easy FAX.
- FAX transmission may fail.
- SC899 (software performance error) may occur on the Main machine if a Remote
FAX is sent from the Sub machine.
- SC899 (software performance error) may occur if the pre-transmission Preview is
enabled.
- The FAX function may not start up following continuous FAX communication.
A stored reception document is deleted if a paper loading error (incorrect loading or tray
overload） occurs when the user tries to print it out.
SC899 occurrence
1. The settings linked to user-created icons on the Home screen are overwritten with
default settings if the FAX screen is set to Simplified Display before the icon is
selected.
2. SC899 may occur on the main machine if a Remote FAX is sent from the sub
machine.
3. The machine may freeze (which can only be cleared by power OFF/ON) if a FAX is
received while performing a Copy job that will require at least 5 minutes to complete
set for duplex, multi-page, and stapling.
The FAX may stall if the user tries to delete 252 or more Broadcasting addresses at
once.
A Fax transmission error is displayed when the user tries to send a fax.
01.04.00 Specification change:
Improvements for more intuitive operation were applied.
SC899 (Detail Code: FCS) may occurs when the machine recovers from Energy Saver
mode.
update the GWFCU firmware to ver05.00.01.
Stored FAX reception documents cannot be accessed from WIM after the machine
recovers from Energy Saver mode.
01.01.00 1st Mass production
Reissued: 19-May-15
Model: MET-C1ab Date: 18-Jun-13 No.: RD147005d
RTB Reissue
Subject: Firmware Release Note: RemoteFax Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the RemoteFax.
04.00.00 D1475558H June 2015 production Available
03.00.00 D1475558G August 2014 production Available
02.00.00 D1475558F January 2014 production Available
01.02.00 D1475558E August 2013 production Available

03.00.00 <Symptom Correction>
IP-FAX becomes unavailable if six attempts to connect using H.323 fail, taking more
than 10 minutes.
The user names for stored FAX documents are displayed as garbled characters when
the user signs in with User Authentication and sends a LAN-FAX from a PC with a
Chinese language OS.
01.02.00 Symptom Corrected:
When you login using Chinese characters, errors occur and job will be canceled.
Model: MET-C1ab Date: 18-Jun-13 No.: RD147006
Subject: Firmware Release Note: Java VM v11 UpdateTool (METC1JLe) Prepared by: N. Yoshida
This RTB has been issued to announce the firmware release information for the Java VM v11
Update Tool (METC1JLe).

11.03.05 D1475579C_upd 1st Mass production Not available

Model: MET-C1ab Date: 18-Jun-13 No.: RD147007
Subject: Firmware Release Note: Java VM v11 for eDC (METC1JLe) Prepared by: N. Yoshida
This RTB has been issued to announce the firmware release information for the Java VM v11 for
eDC (METC1JLe).

11.03.05 D1475579C_edc 1st Mass production Not available

Reissued: 10-Dec-15
RTB Reissue
Subject: Firmware Release Note: Scanner Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Scanner.
01.12 D1475560P January 2016 production Available
01.11 D1475560N November 2015 production Available
01.10 D1475560M June 2015 production Available
01.09 D1475560L June 2015 production Available
01.08 D1475560K April 2015 production Available
01.07 D1475560J August 2014 production Available
01.06 D1475560H January 2014 production Available
01.05 D1475560G November 2013 production Available
01.03 D1475560F September 2013 production Available
01.02 D1475560E August 2013 production Available
01.01 D1475560D 1st Mass production Available

When the Delivery Option is set to ON and a user logs on to the printer, the
Delivery Server Destination List might not be available.
1. When opening a program after Simple Screen has been applied on the home
screen, the program settings are not retrieved.
2. Max. Email Size for scanner send settings cannot be configure via DMNX.
Reissued: 10-Dec-15
update it:
- System/Copy firmware: v1.21 or later
- When Simplified Chinese is selected in the "Insert Additional Email Info" setting in
Send Settings, text in an email sent by using Scan to URL is garbled.
1. When using a TWAIN driver in certain software applications, such as Pneumologis,
an SC899 error occurs.
2. If user authentication is enabled, the address book cannot be updated from Web
Image Monitor when the device is in energy-saving mode.
3. When a user executes a job in a SmartSDK application after using the Quick
Scanner application, the home screen is displayed.
1. When the following settings are configured in Scan Settings, if vertical text in a PDF
file is copied and pasted into an application, characters are randomly broken onto
new lines:
- "OCR Settings" is set to "On".
- "Cognitive Language" is set to "Japanese".
When "OCR Settings" is set to "On", if the keywords in a PDF file are scanned by
This firmware is dependent on System/Copy firmware v1.11(D1475550N) or later, so

01.05 Other Changes:
update System/Copy firmware to Ver.1.08 or later and the OpePanel firmware to
Ver.1.04 or later.
01.03 Other Changes:
Minor bug correction
When Chinese characters are included in the login user name, it might fail to
This firmware is dependent on the following firmware modules. Please be sure to

update all of them:
System/copy firmware v1.05 or later
Reissued: 05-Apr-16
Model: MET-C1ab Date: 18-Jun-13 No.: RD147009n
RTB Reissue
Subject: Firmware Release Note: Network Support Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Network
Support.
12.78 D1475567R April 2016 production Available
12.77 D1475567Q September 2015 production Available
12.75 D1475567N April 2015 production Available
12.74 D1475567M December 2014 production Available
12.73 D1475567L October 2014 production Available
12.72 D1475567K August 2014 production Available
12.71 D1475567J January 2014 production Available
12.70.1 D1475567D July 2013 production Available
12.68 D1475567C 1st Mass production Available

When a site certificate is imported to the device from Web Image Monitor, an error
occurs and "Invalid site certificate" is displayed in the browser.
12.77 Other changes:
- Changed the DH key specification to use 2,048 bits instead of 512 bits to prevent the
Reissued: 05-Apr-16
Logjam vulnerability (CVE-2015-4000). In addition, by modifying this specification,
SSL/TLS communication can be established when using Mac OS X 10.10.4 and iOS
8.4.
- When a site certificate that uses characters other than those specified by RFC5280 is
imported to the device, the device will reject the import.
1. When the device is in Energy Saver Mode, if information about the network interface for
the device is being obtained from the SNMP Manager application, nonexistent errors
are recorded in the system logs.
2. When the display language of the operation panel is set to Catalan, Scan to Folder
fails.
Other changes:
- Support for AirPrint.
This firmware is dependent on the following firmware modules. Please be sure to update
all of them:
- Printer firmware: v1.09 or later (D1655701M)
- Web Support firmware: v1.10.8 or later (D1475561K)
- PDF firmware: v1.06 or later (D1655733F)
- When printing from the Windows operating system, if the RAW protocol is used for the
standard TCP/IP port, a significant amount of time might pass until the next job is
printed. Because of this, the initial print timeout period is changed to 15 seconds and
the shortest timeout period that can be set is changed to 5 seconds.
- When resuming from an Energy Saver mode, functions that use HTTP, including Web
Image Monitor, might not be usable and the device might not be operable.
- When SP5-985-001 is set to "0" (disabled) and SP5-985-002 is set to "1" (enabled), an
SC997 error might occur if repeatedly switching between the home screen and the
system settings screen.
- When conducting IPP printing on Mac OS X 10.9, the document might not print.
- When running the port scan tool via the IPP port (TCP 631), an SC899 error might
occur.
- When the device repeatedly goes in and out of Energy Saver Mode while the web
browser is running on the operation panel, an SC899 error might occur.
- If an error occurs during DSM scanner transmission and the job is cancelled, and then
the DSM scanner is reinitiated, a page might be missing from the result of the scanned
document.
Supports IPv6/DNS for @Remote.
update the System/Copy firmware to Ver.1.08 or later.
Reissued: 05-Apr-16
1. When simultaneously printing from AppleTalk on a Mac and a protocol other than
AppleTalk in Windows, an SC899 error might occur.
2. When PEAP or TTLS is used as the IEEE 802.1X authentication method and the
server certification check is disabled, the IP address might not be obtained after the
device is restarted.
[Embedded RC Gate]: "@Remote certificate updating..." is displayed and @Remote
suspended due to no response or detection of RESET signal.
Note: A certificate update indicates that a request to update the certificate was sent to the
@Remote Center instead of performing the retry process.
This firmware correction is dependent on the following firmware modules.
Please be sure to update it:
System/Copy firmware v1.05 or later
SC991 may be logged on the SMC report when the main power switch is turned on.
When DHCP v6 is enabled, turning the power off and then on might cause a memory leak.
Reissued: 16-Jul-15
Model: MET-C1ab Date: 18-Jun-13 No.: RD147010e
RTB Reissue
Subject: Firmware Release Note: Network DocBox Prepared by: Y.Ino

mentioned above.
DocBox.
1.05 D1475568H June 2015 production Available
1.04 D1475568G May 2015 production Available
1.03 D1475568F May 2015 production Available
1.02 D1475568E April 2015 production Available
1.01 D1475568D September 2013 production Available

- If a user logs in to a device via Basic Authentication just after the device is
started up, the Smart Operation Panel application may not work as expected.
- SC997-00 may occur, if the shortcut key is pressed in the home screen.
1.03 Other changes:
- Changes were applied for the domestic (Japan) model only.
When turning on the device’s main power or resuming from an Energy Saver mode,
error SC899 might occur.
Even if only Network DocBox is updated, there is a possibility that the scanner or printer
Reissued: 16-Jul-15
Model: MET-C1ab Date: 18-Jun-13 No.: RD147010e
might cause error SC899 to occur.
Therefore, the following firmware should also be updated:
- Printer firmware: v1.03 or later
Reissued: 09-Feb-16
Model: MET-C1ab Date: 18-Jun-13 No.: RD147011i
RTB Reissue
Subject: Firmware Release Note: Web Support Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Web Support.
1.10.11 D1475561N February 2016 production Available
1.10.10 D1475561M June 2015 production Available
1.10.9 D1475561L June 2015 production Available
1.10.8 D1475561K December 2014 production Available

When the following settings are enabled, print jobs that have been conducted are
not displayed on the job history screen:
- On the operation panel: User Tools > Printer Features > System tab > Store
and Skip Errored Job
- In Web Image Monitor: Device Management > Configuration > Printer > Basic
Settings > Store and Skip Errored Job
This firmware is dependent on System/Copy firmware v1.23 (D1475575B) or
later, so please be sure to update it.
Other changes:
Reissued: 09-Feb-16
Model: MET-C1ab Date: 18-Jun-13 No.: RD147011i
1. Fixed incorrect Korean wording in Web Image Monitor.
2. Fixed the wording in the Device Certificate settings of the AirPrint function in Web
Image Monitor.
- Minor bug correction.
all of them:
- Printer firmware: v1.09 or later (D1655701M)
- Network Support firmware: v12.74 or later (D1475567M)
- When Swedish or Traditional Chinese is selected as the display language in Web
Image Monitor, the incorrect wording might be shown in the UI.
Other Change:
- WIM message when paper is not set correctly in the right tandem tray is changed as
shown below.
Current message: "Reduce paper in the tray(s) to the limit mark and reset it correctly."
Modified Message: " Reduce paper in the tray(s) to the limit mark or reset it correctly."
- Support for Korean in Asia-Pacific models.
1.10.4 Minor bug correction
- When restoring an address book that was backed up by using an encryption key in
Web Image Monitor, the Restore function might not work correctly.
Other changes:
The following SP modes were added:
- SP5-101-104 (Low Power Mode)
- SP5-101-004 (Low Power Mode Timer Setting)
1.10.2 Minor bug collection
Reissued: 15-May-15
Model: MET-C1ab Date: 18-Jun-13 No.: RD147012c
RTB Reissue
Subject: Firmware Release Note: Web Uapl Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Web Uapl.

1.00.4 D1475562G June 2015 production Available
1.00.3 D1475562F October 2014 production Available

- Although the fax function is installed in the device, "Fax Received File" might not be
displayed in the "Print Job/Stored File" menu in Web Image Monitor.
1.00.2 Minor bug collection
Reissued: 30-Jul-15
Model: MET-C1ab / ab_SOP, MET-C1yz / yz_SOP/GR-C2_SOP Date: 18-Jun-13 No.: RD147013b
2
RTB Reissue
Subject: Firmware Release Note: Font EXP Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Font EXP.


Reissued: 12-Feb-15
Model: MET-C1ab Date: 18-Jun-13 No.: RD147014c
RTB Reissue
Subject: Firmware Release Note: PowerSaving Sys Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the PowerSaving
Sys.

F.20 D1475554E January 2015 production Available
F.19 D1475554D June 2014 production Available
F.18 D1475554C March 2014 production Available
F.16 D1475554B 1st Mass production Available

F.20 Symptom corrected:
SC672-11(Controller start up error) may occur while the machine is transitioning
to STR mode.
The machine cannot recover from Energy Saver mode and SC816-90/SC670 occurs.
2. SC672-11 (Controller start up error) occurs when the machine is prompted (e.g. by
a print job or other operation) to recover from Energy Saver mode.
F.16 1st Mass production
Reissued: 30-Mar-16
Model: MET-C1ab Date: 18-Jun-13 No.: RD147015o
RTB Reissue
Subject: Firmware Release Note: Printer Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Printer.
1.14 D1655701S April 2016 production Available
1.13 D1655701R February 2016 production Available
1.12 D1655701Q November 2015 production Available
1.09 D1655701M December 2014 production Available
1.08 D1655701L August 2014 production Available
1.07 D1655701K March 2014 production Available
1.05 D1655701H December 2013 production Available
1.02 D1655701E August 2013 production Available

Minor bug correction.
1.13 Other changes:
SP1-103-002 fails, if paper type is set to plain paper 2 (default).
Reissued: 30-Mar-16
Note that this f/w must be used in combination with RPCS V3.13.28 or later.
1.11 Other changes:
Enabled administrators with rights to access "capability", "status", and "supportedPDL"
in the printer API (version 1.00 to 2.00).
1. Cancelling the process of previewing a document on the operation panel might take
a significant amount of time.
1.09 Other changes:
1. Support for AirPrint.
This firmware is dependent on the following firmware module. Please be sure to update
it:
- Network Support firmware: v12.74 or later
- Web Support firmware: v1.10.8 or later
- PDF firmware: v1.06 or later
2. When printing a .tiff document from a removable storage device, the pages of the
document might be rotated 90 degrees or 270 degrees depending on the orientation
of the paper set in the device tray.
1. While printing a job by using Enhanced Locked Print NX v2, the following jobs
cannot be spooled on the device. Because of this, the data-in LED does not blink
until all of the pages from the current job have finished printing.
2. Printing back-to-back jobs by using Enhanced Locked Print NX v2 might cause an
SC997 error.
3. A print job conducted from Ricoh Smart Device Print&Scan via Enhanced Locked
Print NX FS v2 cannot be printed.
4. The specific combination of "Duplex/Booklet" and "Bypass Tray" might not be
selectable from the settings in the SDK application even though the combination is
supported.
5. When the device runs out of paper, a wrench icon that represents an SC error might
appear in the "System" column in Web Image Monitor.
1. The Compulsory Security Stamp is not printed under the following conditions:
- "Compulsory Security Stamp: Printer" is enabled in the Administrator Tools of
System Settings.
- The printer displays one of the following languages: Simplified Chinese,
Traditional Chinese, Korean, Thai, Hebrew, Arabic, or Turkish.
(GFPR#RA13100005)
2. A specific combination of Staple and Punch or Staple and Duplex/Booklet cannot be
selected from the SDK application even though the combination is supported.
3. A specific combination of Staple and Punch or Staple and Duplex/Booklet can be
selected from the SDK application even though the combination is not supported;
however, the selected configuration is not applied.
Other changes:
SP5-490-001 (MF Key Card: Job Permit Setting) is now available.
Reissued: 30-Mar-16
1. When an A4-size document is printed from the bypass tray while the printer is in
Low Power Mode, the setting "Paper Confirmation for Bypass Tray" is configured to
"Display", and A4 paper is set to LEF in the bypass tray, a paper jam occurs.
2. The document title overflows from the Printer home screen and Job operation
screen on the operation panel when printing if the title of the document is longer
than 27 bytes and the 25th character is not a double-byte character.
1. The printer might stall when one of the following is performed:
- Printing without storing jobs that contain exclusions when using the "Card
Authentication Package V2", "Enhanced Locked Print NX V2", "Card
Authentication Package Enterprise Server V2", or "Enhanced Locked Print NX
Flex Server V2" setting.
- Printing a webpage from the browser on the operation panel.
2. Printing with Front Cover enabled and using a combination of duplex printing and
the Bypass Tray might cause the pages to be printed in the incorrect order.
3. Printing back-to-back jobs to the Bypass Tray might cause a paper mismatch error
after three jobs have been printed.
1.04 Other Changes:
IMPORTANT:
To apply the above change, in addition to this firmware, make sure to update
System/Copy firmware to Ver.1.08 or later and the OpePanel firmware to Ver.1.04 or
later.
When turning on the device’s main power or resuming from an Energy Saver
mode, error SC899 might occur.
Even if only Printer is updated, there is a possibility that the scanner or

NetworkDocBox might cause error SC899 to occur.
Therefore, the following firmware should also be updated:
- NetworkDocBox firmware: v1.01 or later
1.02 Symptoms corrected:
1. A paper jam might occur when label paper is used.
2. "Plain Paper " and "Recycled Paper" appears under the Media Type settings on the
IPDS Form screen.
3. Media sizes that appear as "SRA3" and "SRA4" in the paper specifications and on
the operation panel are incorrectly displayed as "320 x 450mm" and "225 x 320mm"
in the IPDS Form screen of WIM.
Reissued: 06-Dec-13
Model: MET-C1ab/ab_SOP/ MET-C1yz/ yz_SOP Date: 18-Jun-13 No.: RD147016a
Subject: Firmware Release Note: aics Prepared by: N. Yoshida

 To avoid this, when updating the firmware, make sure that the numbers next to “NEW” and
“ROM” are the same on the operation panel.
mentioned above.
This RTB has been issued to announce the firmware release information for the aics.

01.00.00 D1655759A 1st Mass production Available

Reissued: 26-Oct-15
Model: MET-C1ab/MET-C1ab_SOP Date: 18-Jun-13 No.: RD147017g
RTB Reissue
Subject: Firmware Release Note: browser Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the browser.

1.20.00 D1655754L October 2015 production Available
1.19.00 D1655754K July 2015 production Available
1.17.00 D1655754H July 2014 production Available
1.16.01 D1655754G January 2014 production Available
1.15.00 D1655754F December 2013 production Available
1.13.00 D1655754D July 2013 production Available
1.12.00 D1655754C 1st Mass production Available

1.20.00 Minor changes were applied to support the Japanese domestic model.
- Keyboard response is slow when using the Web Scanner application.
- SC899 may occur when performing Java Script functions.
1.18.00 Version number changed for version management purposes (No program changes made).
- SC899 may occur when performing continuous scanning.
1.15.00 Specification Change:
- Browser supporing Korean language.
Reissued: 26-Oct-15
1. When using specific proxy servers, the error "400 ? Bad Request" might occur in the
web browser on the operation panel and access to the Internet might be restricted.
2. When connecting via HTTPS to the Ricoh Integrated Cloud Environment by using the
browser on the operation panel, some of the icons might not be displayed.
Ricoh Integrated Cloud Environment is a local RAC solution.
3. After trying to view a web page that is not supported by the browser on the operation
panel, it might take approximately one minute before other, supported web pages can
be viewed.
Model: MET-C1ab/ ab_SOP/ MET-C1yz/ yz_SOP Date: 18-Jun-13 No.: RD147018a
Subject: Firmware Release Note: Option Netware Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the Option Netware.

0.20.1 D1655760 1st Mass production Available

Reissued: 28-Jan-15
Model: MET-C1ab/MET-C1ab_SOP/MET-C1yz/MET-C1yz_SOP Date: 18-Jun-13 No.: RD147019a
RTB Reissue
Subject: Firmware Release Note: Option PctBrdg Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the Option PctBrdg.

1.14.09 D1655713A 1st Mass production Available

Reissued: 19-Dec-14
Model: MET-C1ab/MET-C1abSOP Date: 18-Jun-13 No.: RD147020c
RTB Reissue
Subject: Firmware Release Note: PDF Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the PDF.
1.06 D1655733F December 2014 production Available
1.05 D1655733E March 2014 production Available
1.04 D1655733D July 2013 production Available

1. When printing PDF data that includes a barcode via PDF Direct Print, the
barcode lines might be printed thicker than the actual size.
(GFPR#RC14090006)
2. The number of copies specified by the PJL command in a PDF job cannot be
overwritten to "1" by using certain applications that use the SDK interface,
such as Enhanced Locked Print NX v2, implemented on the device.
Other changes:
Support for AirPrint.
update it:
[MP C3503/C3003]
Reissued: 19-Dec-14
Model: MET-C1ab/MET-C1abSOP Date: 18-Jun-13 No.: RD147020c
[MP C3503/C3003 (Smart Operation Panel)]

- If odd pages are specified for duplex jobs on the SDK preview screen, even pages
are displayed.
- PDF Direct jobs containing a mask that was created using tiling, will be reset.
- SC899 occurs when printing PDF files that contain composite fonts.
- Limitcheck error occurs when printing jobs that contain extremely small images that
are difficult to draw.
1.04 Other changes:
- Jobs are sorted instead of stacked even if number of copies are changed in SDK
(printPlus), if the sort/stack option is not specified in the SDK.
Symptom corrected:
- Number of copies might not take effect if printing PDF files using SDK (printPlus).
Reissued: 10-Nov-14
Model: MET-C1ab/MET-C1ab_SOP/MET-C1yz/MET-C1yz_SOP/ Date: 18-Jun-13 No.: RD147021c
MET-C1k
RTB Reissue
Subject: Firmware Release Note: PS3 Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the PS3.


Supported: Model MET-C1yz/ MET-C1yz_SOP
Supported: Model MET-C1k
Reissued: 22-Apr-15
Model: MET-C1ab, MET-C1ab_SOP Date: 18-Jun-13 No.: RD147022h
RTB Reissue
Subject: Firmware Release Note: PCL Prepared by: Y.Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the PCL.
1.18 D1655706L May 2015 production Available
1.17 D1655706K January 2015 production Available
1.16 D1655706J December 2014 production Available
1.15 D1655706H October 2014 production Available
1.13 D1655706F March 2014 production Available
1.12 D1655706E October 2013 production Available

If a raster image is specified in the PCL6 driver to be reduced, be enlarged, or
undergo N-up printing, unexpected white lines might appear in the printout.
(GFPR#RA14080005, GFPR#RA14110005)
1. If a PCL5 job is printed under certain conditions related to the font header
information when using host printing, PCL default fonts are used.
(GFPR#RE14100009)
2. When printing a PCL5 host-printing job in which 32,000 or more of the fill patterns
are specified, the device will stall.
3. Using a bitmap font might result in jobs being cancelled. (GFPR#RE13100030)
1. If an image size is big and has been enlarged by using the "Reduce/Enlarge" option
Reissued: 22-Apr-15
Model: MET-C1ab, MET-C1ab_SOP Date: 18-Jun-13 No.: RD147022h
in the PCL6 driver, unexpected white lines might appear in the printout.
2. An image that has had its size downscaled, such as a logo, might not be printed.
(GFPR#RE14080016)
3. When printing more than 111,600 bytes of a bitmap font-equivalent to a character
that is larger than 39.62mm x 39.62mm-via a driver, an SC899 might occur.
4. If a transparent drawing command is included in a color PCL job, some parts might
be printed in blue. (GFPR#RE13080007, GFPR#RE14080009,
GFPR#RE14090014, GFPR#RE14100046, GFPR#RE14110035)
1. If a user who has only black-and-white-printing privileges prints the stored color data
in monochrome and if the specified paper size is not set in the input tray, the printing
will be cancelled.
2. When the print settings are changed for a stored document that includes a banner
page, the changed settings are not applied when the document is printed.
3. When printing a PCL vector job that contains an image with transparent parts that
the PCL driver generates, the transparent parts are printed in black.
1. When printing a job from Microsoft Excel 2013 by using a PCL driver, yellow-
colored cells are blacked out. (GFPR#RA14010003)
2. Printing some data might result in poor performance compared to the predecessor
model. This problem occurs often in Adobe Reader and Microsoft Office.
3. When printing PCL5 jobs that include a scalable font, an SC899 error occurs or the
device automatically reboots when fonts have exceeded the 256-character limit
available for download. (GFPR#RE14020003)
4. PCL jobs with a specified clip range might print unnecessary 1-pixel width lines on
the printout.
5. If the glyph data of TrueType fonts includes hinting information that is on the edge
of the frame, an SC899 error might occur. (GFPR#RC14030010)
1. When printing a PCL job, characters might be missing, cut off, or experience other
rendering problems.
2. When printing PCL job, an SC899 error might occur.
3. Text in duplex PCL jobs are shifted and therefore overlap other text when the data
is subjected to both of the following conditions:
- Specify the frontside of the page by using the <Esc>&a1G command when the
current page is the backside.
- The offset command <ESC>&l#U or <ESC>&l#Z is used after the drawing
command is specified.
4. The even page of the duplex job cannot be previewed from the SDK application.
Specific TrueType fonts that include problematic hinting data might cause an SC899
error to occur. (GFPR#RA13030005)
If the number of copies for a collated job is set to "1" in the driver and the number of
copies is changed on the operation panel in which Enhanced Locked Print NX v2 is
installed, then the Collate setting in the driver might not be applied.
Reissued: 28-Sep-15
Model: MET-C1ab/MET-C1ab_SOP/MET-C1yz/ Date: 18-Jun-13 No.: RD147023e
MET-C1yz_SOP/MET-C1k
RTB Reissue
Subject: Firmware Release Note: RPCS Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the RPCS.
3.13.28 D1655703H November 2015 production Available
3.13.27 D1655703G October 2014 production Available
3.13.26 D1655703F August 2014 production Available
3.13.25 D1655703E December 2013 production Available

Note that this firmware must be used in combination with Printer version of
below:
D146, D147 : v1.12 or later
D146, D147 (SOP) : v2.15 or later
D176, D177 : v1.07 or later
D176, D177 (SOP) : v2.07 or later
When printing a RPCS vector job that contains an image with transparent parts that the
RPCS driver generates, the transparent parts are printed in black.

Reissued: 28-Sep-15
Model: MET-C1ab/MET-C1ab_SOP/MET-C1yz/ Date: 18-Jun-13 No.: RD147023e
MET-C1yz_SOP/MET-C1k
1. When printing a job from Microsoft Excel 2013 by using a RPCS driver, yellow-
colored cells are blacked out.
2. Printing some data might result in poor performance compared to the predecessor
model. This problem occurs often in Adobe Reader and Microsoft Office.
1. When printing certain documents in Microsoft Word, an SC899 error might occur.
2. When printing from Adobe Reader 9, characters might be missing, cut off, or
experience other rendering problems.
Reissued: 27-Nov-13
Model: MET-C1ab / ab_SOP, MET-C1yz / yz_SOP Date: 18-Jun-13 No.: RD147024a
Subject: Firmware Release Note: PCL Font Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the PCL Font.


Reissued: 25-Feb-16
Model: MET-C1ab / ab_SOP, MET-C1yz / yz_SOP/GR-C2_SOP Date: 18-Jun-13 No.: RD147025c
Lef-C1
RTB Reissue
Subject: Firmware Release Note: PS3 Font Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the PS3 Font.


Reissued: 27-Oct-15
RTB Reissue
Subject: Firmware Release Note: Extended JS Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Extended JS.

1.12.00 D1665755G October 2015 production Not Available
1.11.00 D1665755F April 2015 production Not Available
1.10.00 D1665755E March 2015 production Not Available
1.09.00 D1665755D September 2014 production Not Available
1.08.01 D1665755C June 2014 production Not Available
1.07.00 D1665755B January 2014 production Not Available
1.06.01 D1665755A December 2013 Production Not Available
1.02.08 D1665755 1st Mass production Not Available

The machine may initiate scanning without an original in the DF or placed on the
exposure glass after a DF jam is cleared.
1.10.00 Version number changed for version management purposes (No program changes
made).
Minor changes were applied for the Japan domestic model only.
Scanning that requires cookies and a proxy fails
SC899 occurs when a character string containing "%s" is exported to the debug log.
Reissued: 27-Oct-15
The browser usage is not reflected in the user counters when the MFP browser is
specified for applications with limited usage expansion.
Cannot scan with the MFP browser if the original is scanned on the exposure glass with
the platen cover open from start to finish.
Reissued: 09-Feb-16
Model: MET-C1ab/ MET-C1cde/MET-C1yz/ Date: 18-Jun-13 No.: RD147027f
MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP
RTB Reissue
Subject: Firmware Release Note: GWFCU3.8-2(WW) Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the GWFCU3.8-2
(WW).

10.00.00 D1495559L March 2016 production Available
09.00.00 D1495559K November 2015 production Available
08.00.00 D1495559J May 2015 production Available
06.00.00 D1495559G April 2014 production Available
04.00.00 D1495559E 1st Mass production Available

Message "FAX jobs will be full soon" may appear after continuously using the
Remote FAX.
If continuously used in this condition, message "FAX jobs are full" appears and
Remote FAX function becomes disabled.
09.00.00 Symptom corrected :
- File reception (printout) error when receiving from specific senders.
- Fax reception error when using installed G3 interface unit.
- SC899/990/991 occurs after the machine recovers from Energy Saver Mode.
Reissued: 09-Feb-16
Model: MET-C1ab/ MET-C1cde/MET-C1yz/ Date: 18-Jun-13 No.: RD147027f
MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP
07.00.00 Symptom corrected :
- Only Japanese domestic market
- The FAX function does not boot up under certain conditions.
- A FAX job sent using Direct Transmission while an error is occurring is not
automatically deleted.
SC899 (Detail Code: FCS) may occur when the machine recovers from Energy Saver
mode.
update the FAX firmware to following version number.
MET-C1ab: 01.03.00
MET-C1ab_SOP: 04.00.00
Model: MET-C1 Date: 20-Jun-13 No.: RD147028
Subject: Data Overwrite Security Unit Type I Prepared by: Y. Urushihara

Product Safety Other ( ) Tier 2
Service Manual Revision

Please revise the following to the Service Manual.
Data Overwrite Security Unit Type I (D362)

The machine’s hard disk stores all document data from the Copier, Printer, and
Scanner functions. It also stores the data of users’ Document Server and code
counters, and the Address Book. To prevent data on the hard disk being leaked
before disposing of the machine, you can overwrite all data stored on the hard
disk (Erase All Memory). You can also automatically overwrite temporarily-stored
data (Auto Erase Memory).
Component List
IMPORTANT:
Before opening the corrugated envelope, make sure that the seal has not been
broken or peeled off. If the seal has been broken or peeled off (even partially), this
is considered an arrival defect. Note that once the seal is peeled off, this will leave
a mark on the bag.
Description Part number Qty

Data Overwrite Security SD Card D3625111C 1
Comments Sheet D3777250 1
Operating Instructions CD-ROM D3777900A 1
Installation Procedure
Before you begin this procedure, make sure to turn off the main power switch, and
then remove the power cord from the outlet. If you do not, this may result in
electrical shock and/or a machine failure.
IMPORTANT:
Confirm the following settings and then change them if necessary, as described
below. If you do need to change them, inform the customer that this is necessary
in order to install the option.
1. Make sure that the following are not at their factory default values:
 Supervisor login name and password
 Administrator login name and password
2. Make sure that Admin. Authentication is ON.
[System Settings] – [Administrator Tools] – [Administrator Authentication Management] –
[Admin. Authentication]
3. Make sure that Administrator Tools is enabled (selected).
[System Settings] – [Administrator Tools] – [Administrator Authentication Management] –
[Available Settings]
Note: See the Operating Instructions (Security Guide) for the factory default
values.
1. Disconnect the network cable from the machine.

2. Remove the cover [B] for the SD card slot ( ×1).
3. Push the SD card for the Data Overwrite Security Unit Type I (D362) slowly into Slot 1 [A], until
you hear a click.
IMPORTANT:
If you wish to merge multiple applications onto a single SD card, do the merge
now before moving onto the next step.
4. Insert the power cord into the outlet, and then turn on the main power switch.
5. Access System/Copy SP mode.
6. Do this step only if you are installing the option on a machine that is already in use (not a new
machine):
 If the customer wishes to continue using the same hard disk:
Execute all three SP modes below.
SP5-801-014 (Clear DCS Setting)
SP5-832-001 (HDD Formatting (ALL))
SP5-832-002 (HDD Formatting (IMH))
 If customer wishes to replace the hard disk with a new one:
Execute SP5-801-014 only.
Note: If the customer continues using the same hard disk, the overwriting of the data stored on
the disk before the option is installed cannot be guaranteed. It is highly recommended to
replace the hard disk with a new one.
7. Set SP5-836-001 (Capture Function (0:Off 1:On)) to a value of 0 (disable).

8. Execute SP5-878-001 ([Option Setup：Data Overwrite Security).
Note: If the installation fails, “Installation failed” is displayed when this SP is
executed.
9. Print out the System Settings List and make sure that the option was installed successfully.
10. Turn off the machine main power switch.
11. Reattach the cover for the SD card slot.
12. Reconnect the network cable.
13. Insert the power cord into the outlet and turn on the main power switch.
14. Execute SP5-990-005 (SP print mode Diagnostic Report).
15. Make sure that ROM number “D3775912B“ and firmware version “1.02m“ appear in both of the
following areas on the report (they must match):
“ROM Number / Firmware Version” – ”HDD Format Option”
”Loading Program”
Configuring “Auto Erase Memory” (Performed by the Customer)

The following procedure is performed by the customer once the above Installation Procedure has been
completed.
1. Press [System Settings].

2. Press [Administrator Tools].
3. Press [Next] three times.
4. Press [Auto Erase Memory Setting].
5. Press [On].
6. Select the method of overwriting.

If you select [NSA] or [DoD], proceed to Step 9.
If you select [Random Numbers], proceed to Step 7.
7. Press [Change].
8. Enter the number of times that you want to overwrite using the ten keys, and then press [#].
Note: The Random Numbers method overwrites the data using random numbers.
You can set the overwrite to be performed anywhere from 1-9 times, with a
default of 3 times.
9. Press [OK].
10. Make sure that the Data Overwrite icon is displayed in the bottom right hand corner of the screen.
11. Take a test copy, and then make sure that the Data Overwrite icon changes from “Dirty” (solid) to
“Dirty” (blinking), and then to “Clear”.
Note:
 If the Data Overwrite icon does not change to Clear, check to see if there are any active
Sample Print or Locked Print jobs. A Sample Print or Locked Print job can only be
overwritten after it has been executed.
 The Dirty icon blinks while an overwrite is in progress.
 If you use your machine for a while with Auto Erase Memory disabled, and then suddenly
enable it, the overwrite process may take 10 or more hours depending on HDD usage.
Data Overwrite icon:

 Clear (There is no temporary data to be overwritten)
 Dirty (There is temporary data to be overwritten)

Reissued:23-Aug-13
Model: MET-C1b Date: 4-Jul-13 No.: RD147029a
RTB Reissue
The items in blue were corrected or added.
Subject: Removing cardboard stabilizer at installation Prepared by: N.Yoshida
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
At machine installation:
Make sure to remove the cardboard stabilizer shown below. If you do not, JAM 27 or
JAM 64 may occur when printing out onto B4, DLT, or SRA3 sized paper in duplex mode.
Note: As a permanent solution, the component will be changed as shown below, starting
from October 2013 production at the factory (China).
Model: MET-C1b Date: 4-Jul-13 No.: RD147030
Subject: Correct way to remove PCDU preset seal Prepared by: N.Yoshida
CAUTION and Procedure for Removing the PCDU Preset Seal
< CAUTION>
Make sure to completely remove the orange tape. If you remove the
preset seal without removing the orange tape, this may break the ribs
inside the unit. As a result, broken ribs may fall into the development
unit and cause white lines to appear on the printouts.
Photo showing broken ribs:
Broken part
PROCEDURE
1. Remove the strips of orange tape (First [A], and then [B]).
2. Remove the red tag [C].
3. Hold down the preset seal and slowly peel off the three strips of tape [A], one by one.
4. Hold the preset seal with both hands (one at each end), and slowly pull the seal straight up,
so that there is no slack in the seal.
IMPORTANT:
1) Make sure to remove the tape (Do Step 3) before you do this step.
DO NOT pull the preset seal with the tape still attached.
INCORRECT:
2) DO NOT pull the seal by force, or hold the seal only at one end. This is because the seal
will skew or develop slack.
INCORRECT:
Reissued: 09-Feb-16
Model: MET-C1ab_SOP Date: 01-Aug-13 No.: RD147031v
RTB Reissue
Subject: Firmware Release Note: System/Copy Prepared by: Y. Ino

1. When updating machine firmware, make sure NOT to install Smart Panel supported
2. To avoid this, when updating the firmware, make sure that the numbers next to "NEW" and
3. If you install the wrong firmware, repeat the update procedure and check the numbers
mentioned above.
This RTB has been issued to announce the firmware release information for the System/Copy.
3.15 D1465575B February 2016 production Available
3.13.1 D1465575 November 2015 production Available
3.12 D1465550Y June 2015 production Available
3.11 D1465550X June 2015 production Available
3.10 D1465550W May 2015 production Available
3.09 D1465550V April 2015 production Available
3.08 D1465550T December 2014 production Available
3.07 D1465550S December 2014 production Available
3.06 D1465550R November 2014 production Available
3.05 D1465550Q October 2014 production Available
3.04 D1465550P August 2014 production Available
3.03 D1465550N June 2014 production Available
3.02 D1465550M April 2014 production Available
3.01 D1465550L March 2014 production Available
2.24 D1465550H November 2013 production Available
2.22 D1465550G September 2013 production Available
2.21 D1465550F August 2013 production Available
Reissued: 09-Feb-16
- If "Store and Skip Error Job" is enabled, Job History will not appear.
( [User Tools] -> [Printer Features] -> [System] -> [Store and Skip Error Job] )
- If an email sent by scan-to-email is opened in Office 365 cloud mail service,
contents of the attached file may falsely appear in the body of the message
with the characters corrupted.
- Login screen appears even if "Home Key Customization: Login Setting
(SP5-074-002)"is set to "1(OFF)."
Important: To apply this change, in addition to this firmware, you also need to
update CheetahSystem firmware to the following version or later.
CheetahSystem : 1.45 (D1501442D)
CheetahSystem(CHN) : 1.45 (D1501459D)
Other changes:
- When scanning an original containing multiple pages with the Twain driver, error
(code: 36856) occurs on the client PC and scan stops midway.
- Running stapling jobs continuously from the Fiery controller causes the job to stop
although the operation panel shows "Printing" status.
- Fax data encoded with Base64 is not correctly received.
- [WebAPI] counter information cannot be obtained without logging in.
A minor change only for the Japanese model.
1. Limitless Paper Feed function may not work with the bypass tray.
update it:
1. When the CTS protection function is enabled, the throughput for the wireless LAN
connection is reduced.
2. When scanning documents of different sizes with all of the following configured, a
send error occurs:
- Set the original feed type setting for original orientation to "Readable
orientation".
- Enabling "Auto detect" and "Mixed original sizes".
- Selecting any of the "Black & White" scanning settings.
- Using multi-pass ADF and OCR.
3. An SC819 error might occur when using network-related functions, such as
accessing Web Image Monitor.
4. If "Display" is selected under "Paper Confirmation for Bypass Tray," printing is
available only in LEF.
(User Tool -> Printer Features -> System -> Tray Setting Priority -> Paper
Confirmation for Bypass Tray)
5. The user name will not appear in the screen capture, if the User Code Authorization
function is enabled.
Reissued: 09-Feb-16
6. Scheduled Printing can falsely be operated without charge, if the system is installed
with the External Charge Unit and the firmware combination is any of the following:
SystemCopy : 1.10 or later and Printer : 1.04 or earlier
SystemCopy : 1.09 or earlier and Printer : 1.05 or later
SystemCopy : 1.10 or later and Printer : 06.00.00 or earlier
SystemCopy : 1.09 or earlier and Printer : 07.00.00 or later
7. The function icons appear slower (approximately 15 sec) than expected.
8. Functions specified with the User Code Authorization cannot be used in SmartSDK.
1. SC673-10 may occur.
2. Operation panel keys do not work or logout from User Authentication is not possible
under the following conditions:
- A Copy job with a large amount of originals is performed
- Following this, the user presses the "Reset" key or accesses the All Job Stop
screen
3. The Quick Scan app may freeze under the following conditions:
- Scanning is set to display the Preview at the same time the data is being stored
- The user displays the Preview after scanning is completed
5. Even if the device is configured to restrict users from registering a destination in the
address book, as shown below, a user can still register a destination by using the
Scan to Folder Helper application:
Destination (Fax)" set to "ON".
Destinations (Scanner)" set to "ON".
6. When Simplified Chinese characters are included in the additional email information,
username, password, a destination folder name, or a filename for SMB/NCP, the
connection is unsuccessful, the data transmission fails, or the body of the email
contains garbled text.
7. When a print job or scan job is being executed, the System Auto Reset timer might
not be set.
3.10 Other changes:
Changes were applied for the domestic (Japan) model only.
1. In wireless LAN environments, when A-MSDU is enabled, the device cannot receive
packet data that is more than 2,048 bytes.
2. When trying to establish an ad-hoc connection among three or more devices, the
third and subsequent devices cannot connect.
3. The device cannot communicate when using the WMM (Wi-Fi Multimedia) function.
4. In wireless LAN environments, when large volume printing is being conducted, the
job is cancelled in the middle of printing.
5. In wireless LAN environments, when the authentication methods WPA2 and
A-MPDU are enabled, printing might take a significant amount of time.
6. When the threshold for fragmentation is set in the access point settings, the MFP/LP
will fail to receive the packet data if the computer sends data that is larger than the
threshold that is set.
7. When scanning with "Hungarian" or "Polish" selected under "Cognitive Language"
in "OCR Settings", if the value of a Unicode character exceeds 256, then the
character will be converted to a question mark ("?").
Reissued: 09-Feb-16
8. If user authentication is enabled, the address book cannot be updated from Web
9. "Authenticating... Please wait..." will be displayed if a user logs in to a device with
CAP v2 (Hybrid mode) installed in the case that "Security Setting for Access
Violation" is set as "On" in UP --> System Settings --> Administrator Tools -->
Extended Security.
11. SC991-00 (Recoverable software operation error) may occur.
12. Key operations may not be recognized when the machine returns from System
Settings to the previous screen.
13. Smart Operation Panel may not operate normally while the Smart Operation Panel
turns on or recovers from energy save mode.
14. SC673-10(Connection error of the Smart Operation Panel) may occur while the
Smart Operation Panel turns on or recovers from energy save mode.
Other changes:
1. When an MFP receives a print job that includes a user ID, the MFP can use the user
ID for authentication in embedded applications that support user code
authentication.
2. SP5-490-001 (MF Key Card: Job Permit Setting) is now available.
3. Two SP modes (suffixes) were added to SC670 (Engine start up error):
01: Mechanical problem, -02: Firmware problem
4. The following SCs were changed so that the machine automatically reboots after
occurrence:
SC360 (TD sensor adjustment error)
SC491 (High voltage power source: charge/development: output error)
SC569 (Paper Exit/ Pressure Release Motor Error Detection)
SC682 (PCU: ID Chip Communication Error)
1. SC816-38 may occur while the machine is transitioning to STR mode.
2. Cannot print/copy while the machine is transitioning to STR mode.
3. The machine cannot recover from Energy Saver mode if the Energy Saver key is
pressed while the machine is transitioning to STR mode.
4. SC816-01 may occur at the completion of automatic engine maintenance (Ex, at the
completion of a job).
5. The backslash key on the external USB keyboard does not respond if the keyboard
is set for England.
6. SC899 may occur when launching or making a copy with the SmartSDK Copy app.
Other changes:
- If a job from a remote HDD is printing on a device with ELP-NX v2 installed, if the
device where the print job is spooled encounters high CPU usage, SC997 will not
occur but the message "Loading... Please wait." will appear.
3.07 Japanese domestic market only
1. Cannot access flash memory on the controller board.
2. SC819-00 occurs when performing a Scan to Folder job.
3. Cannot login by IC card when password login is enabled.
Reissued: 09-Feb-16
4. SC990 occurs when card authentication is enabled.
5. Copy color authentication is disabled when card authentication is enabled.
1. The Java VM does not boot up at main power ON when SP5-730-001 is enabled.
2. The Waste Toner Bottle information in User Tools (Inquiries menu) cannot be printed
out.
3. The print job can be cancelled by users other than the owner of the job under the
following conditions:
- UP mode > system setting > Administrator tools > User Authentication
Management > Basic Auth., AND
- UP mode > system setting > Administrator tools > Extended Security >
Authenticate current job > Access privilege, AND
- UP mode > system setting > Administrator tools > Stop key to suspend print job
> All print job
Other changes:
4. SP5199 can be used to enable or disable paper exit from the finisher without
stapling.
- SC899 occurs the second time a name is searched via the LDAP server.
- SC899 occurs when creating a searchable PDF document.
- Lower productivity with authentication prints using paper folding.
- Alert notifications might be sent out even if the alert is cancelled before being
generated.
- SC899 occurs if a request is generated if the URL string data in the Web API is
more than 512B.
- Screen transition becomes unavailable when logging in to Cheetah Service SP
mode right after turning the machine power ON.
- ESA application icons do not appear.
- SC998 occurs when a print request is generated in the machine transitioning back
to fusing unit off mode from sleep mode.
- The UI for the double feed detection setting appears in System Settings, even
though this model does not have this function.
- The UI for the Function Priority setting appears in System Settings, even though this
model does not have this function.
- SC998 occurs when logging into Service SP mode from the GW SP screen (and
cannot be cleared with machine OFF/ON).
- Machine stalls and memory shortage error occurs when scanning through a Web
browser application.
- The user cannot log out of normal authentication if logging out of EQ authentication
first, in cases where EQ and normal authentication logins are performed at the same
time.
- The machine may not accept incoming data after a Cheetah remote F/W update is
performed.
- The Copier function is not available if a copy job originates from Rimoco.
Other changes:
1. Supports Web application API V1.02.
3.03 Spec changes:
Reissued: 09-Feb-16
Note:
IMPORTANT: To apply the above changes, update this firmware together with Engine
V1.29:08 (D1475503) or newer.
1. SC998 occurs when the machine returns to normal (standby) mode.
2. An email is not cancelled if an alert occurs while it is being composed and the alert is
then cleared.
3. A memory leak occurs while the Web API is being used.
4. A 128-byte User ID that is used to login to the Web UI is shortened to 32 bytes.
5. A 128-byte password is truncated to 32 bytes when stored in the Address Book (Web
API).
6. A UI customized app shuts down when the user logs in using the Web API
Authentication UI Customization function.
7. Two notification screens are displayed when logout fails.
8. The notification screen for when IC card login (with a PIN) fails is not displayed when
using a UI customized app.
9. A memory leak occurs if the authentication request sent to the authentication logic
customized app. times out.
10. SOP apps cannot be installed correctly.
11. Multi-byte User IDs sent to the SOP may appear as garbled characters.
Other changes:
3.01 Specification Changes:
1. Supports CDN (Contents Delivery Network).
Symptom corrected:
2. SC672-11 (Controller start up error) occurs when the machine is prompted (e.g. by a
print job or other operation) to recover from Energy Saver mode.
3. SC899 occurs if the main power switch is turned off before the application has
completely booted up.
4. The message displayed in WIM when the paper is loaded incorrectly was changed
as follows:
Before: "Reduce paper in the tray(s) to the limit mark and reset it correctly."
After: "Reduce paper in the tray(s) to the limit mark or reset it correctly."
5. The printing speed becomes slow or the connection between the machine and Fiery
controller fails when the two are connected.
6. SC899 occurs and the machine stalls.
7. In the "Extended Feature Settings" in Web Image Monitor, when overwriting Type-J
applications that were already installed on the hard drive, the applications might not
Reissued: 09-Feb-16
automatically start even if the Auto Start is set to "On".
8. When the following settings are configured in the Scanner Features and the device
is restarted, the scanner might not start:
- Either "Title2" or "Title3" in "Switch Title" is selected.
- "DSM" in "Use WSD or DSM" is selected.
- "Not Available" in "Use a Destination List that is not DSM" is selected.
9. When "OCR Settings" is set to "On", if the keywords in a PDF file are scanned by
This firmware is dependent on Scanner firmware v02.15(D1465560E) or later, so
10. It takes a long time (151 sec.) to access SP mode from the time the main power is
turned ON (this time was reduced to 46 sec.).
11. The multi-feed detection setting (enable/disable in SP mode) for the bypass tray is
mistakenly applied to the LCT, and vice-versa.
12. SC997 may occur when the machine main power is turned ON.
13. SC816-38 occurs when the machine enters Energy Saver mode, followed by SC819.
14. The IP address/MAC address appears as "0.0.0.0." on the System Settings List for
the Printer.
Other changes:
1. The illustrations used in the animated instructions for clearing original jams were
made easier to understand.
3. Support for using the rear SD card slot to obtain logs that are stored on the device by
using the log-storing function.
1. "Replace controller board" appears on the operation panel when the machine boots
up or recovers from Energy Saver mode.
2. A blank sheet is printed out when scanning mixed-sized originals using
reduction/enlargement (and can only be cleared by power OFF/ON).
3. The incorrect name of a supply product is displayed if the stapler is empty when the
SR3150 Booklet Finisher is installed.
4. The machine takes a long time to recover from Energy Saver mode if prompted by
an IC card, or takes a long time to complete login with an IC card.
5. Black bands appear on the trailing edge of an image that is scanned and then
forwarded.
6. The icon for an SDK application disappears when the machine recovers from Energy
Saver mode if the machine entered the mode after the SDK was booted up.
1. SC819 may occur when Forced Security Printing (Administrator settings) is enabled.
2. SC990/SC819/SC899 may occur due to a memory leak.
3. The machine may hang up if memory full occurs during scanning.
Other changes:
Supports @Remote IPv6/DNS.
update the Network support firmware to Ver.12.72.6 or later.
The SP values listed below were changed for the following reasons:
Reissued: 09-Feb-16
To minimize paper curl when using Middle Thick paper
SP1-105-109 (135 ->115)
SP1-105-111 (135 ->115)
To optimize the ACC time and to minimize toner scattering:

SP3-234-011～014 (0.00 -> 0.02)
SP3-234-021～024 (0.00 -> 0.02)
SP3-234-034 (-0.15 -> 0.25)
SP3-234-050 (2.0 -> 5.0)
SP3-624-007 (20 -> 11)
SP3-624-035 (3 -> 2)
SP3-624-071 (16 -> 18)
SP3-627-001 (2.5 ->2)
To improve the print speed when using SRA3 paper

To optimize the TEC value
SP1-102-024, 025
SP1-102-031, 032
SP1-107-001, 005
SP1-117-134, 144
SP1-121-010～020
SP1-127-004
SP1-127-006
update the LegacyUI firmware to Ver.1.19 or later and all applications that use this
2.22 Other changes:
1. When authentication password for administrator or supervisor is not set, password
input view is displayed after MFP turned on.
2. Alert message is displayed under the following condition in firmware update screen
on operation panel.
3. As for firmware, which can install on MFP, Different part number for firmware exists
in SD card from the one of firmware installed in MFP.
4. Different part number for firmware is selected from the one of firmware installed on
MFP in the firmware update screen.
5. The following SP has been added in order that low power mode is available.
- SP5101-104 (low power mode entry setting): off (default)
- SP5101-004 (low power mode entry time setting): when SP5101-104 is on, this
setting is available.
- SP5101-008 (energy saver mode Key to Change Mode): in user tool, sleep
mode or low power mode is selectable.
6. Symptom corrected:
7. SC899 with a code "fcs" on SC Detailed Info of SMC may occur when a machine
recovers from sleep mode.
Reissued: 09-Feb-16
8. This firmware correction is dependent on the following firmware modules.
9. Please be sure to update it:
① Java VM v11.12.01 or later
10. When a machine send or receive high volume job with continuous it may be stalled.
11. A machine does not detect USB memory without encryption function after USB
memory with encryption function was inserted.
12. When summer time setting is on at southern hemisphere, day and time may delay.
13. A machine does not detect when USB memory is inserted to SD slot on the
operation panel.
14. Login and Logout is not performed when is failed at program registration setting.
15. SC899 may occur when authentication is set.
16. Login may fail when a user tries to log in a machine on which authentication is set.
[Embedded RC Gate]: "@Remote certificate updating..." is displayed and @Remote
suspended due to no response or detection of RESET signal.
This firmware correction is dependent on the following firmware modules. Please be
sure to update it:
Network Support firmware v12.72.4 or later

update all of them:
Scanner firmware v02.12 or later
Stored FAX documents cannot be viewed from inside WIM.
SC672-12 may occur when logging into SC mode just after the machine recovers from
Energy Saver mode.
Other changes:
"ID card copy" can now be registered and selected in User Tools.
Reissued: 30-Mar-16
Model: MET-C1ab_SOP Date: 01-Aug-13 No.: RD147032o
RTB Reissue
Subject: Firmware Release Note: Printer Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Printer.
2.17 D1465570R April 2016 production Available
2.16 D1465570Q February 2016 production Available
2.15 D1465570P November 2015 production Available
2.11 D1465570K August 2014 production Available
2.10 D1465570J April 2014 production Available
2.09 D1465570H March 2014 production Available
2.08 D1465570G January 2014 production Available
2.07 D1465570F December 2013 production Available
2.06 D1465570E November 2013 production Available
2.05 D1465570D August 2013 production Available

Minor bug correction.
2.16 Other changes:
Note that this f/w must be used in combination with RPCS V3.13.28 or later.
Reissued: 30-Mar-16
2.14 Other changes:
Enabled administrators with rights to access "capability", "status", and "supportedPDL"
in the printer API (version 1.00 to 2.00).
Symptom corrected:
If a certain application is installed on the Smart Operation Panel, an SC899 error might
occur when the device is recovering from sleep mode.
1. Cancelling the process of previewing a document on the operation panel might take
a significant amount of time.
2.12 Other changes:
1. Support for AirPrint.
This firmware is dependent on the following firmware module. Please be sure to update
it:
- PDF firmware: v1.06 or later
2. When printing a .tiff document from a removable storage device, the pages of the
document might be rotated 90 degrees or 270 degrees depending on the orientation
of the paper set in the device tray.
- The specific combination of "Duplex/Booklet" and "Bypass Tray" might not be
selectable from the settings in the SDK application even though the combination is
supported.
- A print job conducted from Ricoh Smart Device Print&Scan via Enhanced Locked
Print NX FS v2 cannot be printed.
- While printing a job by using Enhanced Locked Print NX v2, the following jobs
cannot be spooled on the device. Because of this, the data-in LED does not blink
until all of the pages from the current job have finished printing.
- The printer API might encounter an error state and send data that is different from
the actual state of the printer. This occurs when the printer status level is "Warning"
and when the printer status is retrieved by the printer API.
- Printing back-to-back jobs by using Enhanced Locked Print NX v2 might cause an
SC997 error.
- When the device runs out of paper, a wrench icon that represents an SC error might
appear in the "System" column in Web Image Monitor.
2.10 Specification Change
- Supports Web application API V.1.01 (CSP/GPS/MediaPrint:TIFF).
Other changes:
- Supported APIs for web applications v1.01.
1. Fixed: The Compulsory Security Stamp is not printed under the following conditions:
- "Compulsory Security Stamp: Printer" is enabled in the Administrator Tools of
System Settings.
- The printer displays one of the following languages: Simplified Chinese,
Traditional Chinese, Korean, Thai, Hebrew, Arabic, or Turkish.
(GFPR#RA13100005)
Reissued: 30-Mar-16
2. A specific combination of Staple and Punch or Staple and Duplex/Booklet cannot be
selected from the SDK application even though the combination is supported.
3. A specific combination of Staple and Punch or Staple and Duplex/Booklet can be
selected from the SDK application even though the combination is not supported;
however, the selected configuration is not applied.
4. The API for web applications might not work when the password for a PDF file
contains more than 33 characters.
Other changes:
SP5-490-001 (MF Key Card: Job Permit Setting) is now available.
1. When an A4-size document is printed from the bypass tray while the printer is in
Low Power Mode, the setting "Paper Confirmation for Bypass Tray" is configured to
"Display", and A4 paper is set to LEF in the bypass tray, a paper jam occurs.
2. The document title overflows from the Printer home screen and Job operation
screen on the operation panel when printing if the title of the document is longer
than 27 bytes and the 25th character is not a double-byte character.
1. The printer might stall when one of the following is performed:
- Printing without storing jobs that contain exclusions when using the "Card
Authentication Package V2", "Enhanced Locked Print NX V2", "Card
Authentication Package Enterprise Server V2", or "Enhanced Locked Print NX
Flex Server V2" setting.
- Printing a webpage from the browser on the operation panel.
2. Printing with Front Cover enabled and using a combination of duplex printing and
the Bypass Tray might cause the pages to be printed in the incorrect order.
3. Printing back-to-back jobs to the Bypass Tray might cause a paper mismatch error
after three jobs have been printed.
2.06 Other Changes:
IMPORTANT:
To apply the above change, in addition to this firmware, make sure to update
System/Copy firmware to Ver.2.24 or later and the LegacyUI firmware to Ver.1.19 or
later.
1. A paper jam might occur when label paper is used.
2. "Plain Paper " and "Recycled Paper" appears under the Media Type settings on the
IPDS Form screen.
3. Media sizes that appear as "SRA3" and "SRA4" in the paper specifications and on
the operation panel are incorrectly displayed as "320 x 450mm" and "225 x 320mm"
in the IPDS Form screen of WIM.
Reissued: 30-Jul-15
Model: MET-C1ab_SOP Date: 01-Aug-13 No.: RD147033k
RTB Reissue
Subject: Firmware Release Note: Fax Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Fax.

14.00.00 D1465557Q June 2015 production Available
13.00.00 D1465557P June 2015 production Available
12.00.00 D1465557N April 2015 production Available
11.00.00 D1465557M October 2014 production Available
10.00.00 D1465557L August 2014 production Available
09.00.00 D1465557K May 2014 production Available
07.00.00 D1465557H January 2014 production Available
06.00.00 D1465557G December 2013 production Available
05.00.00 D1465557F November 2013 production Available
04.00.00 D1465557E September 2013 production Available
- Fax transmissions by Quick Fax are not counted for each user, if the User
certification is enabled.
- The sender name may be printed even when the sender name printing function is
disabled.
- User needs to log in with user authentication to obtain notification of documents
received and stored.
- The job is denied when the Key Card is enabled (SP5-113-01).
Reissued: 30-Jul-15
Model: MET-C1ab_SOP Date: 01-Aug-13 No.: RD147033k
- A system warning is not displayed when the FAX function is launched.
- The login screen is not displayed while Basic Authentication is enabled.
- SC899 (software performance error) may occur when launching Easy FAX.
- FAX transmission may fail.
- SC899 (software performance error) may occur on the Main machine if a Remote FAX
is sent from the Sub machine.
- SC899 (software performance error) may occur if the pre-transmission Preview is
enabled.
- The FAX function may not start up following continuous FAX communication.
SC 899 occurrence
1. The settings linked to user-created icons on the Home screen are overwritten with
default settings if the FAX screen is set to Simplified Display before the icon is selected.
2. SC899 may occur on the main machine if a Remote FAX is sent from the sub machine.
3. The machine may freeze (which can only be cleared by power OFF/ON) if a FAX is
received while performing a Copy job that will require at least 5 minutes to complete set
for duplex, multi-page, and stapling.
- The LCD stalls when a Document Server document is deleted.
- No further operations are possible when the user presses the Stop key (a message is
displayed telling the user that the Stop key has been pressed and the job is being
cancelled).
- The Preview screen is not displayed if the specify file path input method is used with
Smart SDK.
The FAX may stall if the user tries to delete 252 or more Broadcasting addresses at once.
A Fax transmission error is displayed when the user tries to send a fax.
05.00.00 Specification change:
Improvements for more intuitive operation were applied.
SC899 (Detail Code: FCS) may occur when the machine recovers from Energy Saver mode.
IMPORTANT: To apply the above change, in addition to this firmware, make sure to update
the GWFCU firmware to ver05.00.01.
Reissued: 05-Apr-16
Model: MET-C1ab_SOP Date: 01-Aug-13 No.: RD147034n
RTB Reissue
Subject: Firmware Release Note: Network Support Prepared by: Y. Ino

mentioned above.
Support.
12.94 D1465567Q April 2016 production Available
12.93 D1465567P September 2015 production Available
12.89 D1465567K October 2014 production Available
12.88 D1465567J August 2014 production Available
12.85 D1465567H March 2014 production Available
12.84.2 D1465567G January 2014 production Available
12.72.7 D1465567F December 2013 production Available
12.72.6 D1465567E November 2013 production Available
12.72.5 D1465567D September 2013 production Available
12.72.4 D1465567C August 2013 production Available
12.72.3 D1465567B 1st Mass production Available

When a site certificate is imported to the device from Web Image Monitor, an
error occurs and "Invalid site certificate" is displayed in the browser.
- Changed the DH key specification to use 2,048 bits instead of 512 bits to prevent
Reissued: 05-Apr-16
the Logjam vulnerability (CVE-2015-4000). In addition, by modifying this
specification, SSL/TLS communication can be established when using Mac OS X
10.10.4 and iOS 8.4.
- When a site certificate that uses characters other than those specified by RFC5280
is imported to the device, the device will reject the import.
update all of them:
- Printer firmware: v2.12 or later (D1465570L)
- Web Support firmware: v2.06.1 or later (D1465561H)
Symptom corrected:
1. When the device is in Energy Saver Mode, if information about the network
interface for the device is being obtained from the SNMP Manager application,
nonexistent errors are recorded in the system logs.
2. When the display language of the operation panel is set to Catalan, Scan to Folder
fails.
- When printing from the Windows operating system, if the RAW protocol is used for
the standard TCP/IP port, a significant amount of time might pass until the next job
is printed. Because of this, the initial print timeout period is changed to 15 seconds
and the shortest timeout period that can be set is changed to 5 seconds.
1. When resuming from an Energy Saver mode, functions that use HTTP, including
Web Image Monitor, might not be usable and the device might not be operable.
2. When SP5-985-001 is set to "0" (disabled) and SP5-985-002 is set to "1" (enabled),
an SC997 error might occur if repeatedly switching between the home screen and
the system settings screen.
3. When conducting IPP printing on Mac OS X 10.9, the document might not print.
4. When running the port scan tool via the IPP port (TCP 631), an SC899 error might
occur.
5. When the device repeatedly goes in and out of Energy Saver Mode while the legacy
Browser application is running on the operation panel, an SC899 error might occur.
6. When transitioning to multiple webpages in the Web Browser application on the
operation panel, a connection error might occur and then the application might not
be accessible for a certain period.
- The API for web applications might not work after updating the firmware.
- If an error occurs during DSM scanner transmission and the job is cancelled, and
then the DSM scanner is reinitiated, a page might be missing from the result of the
scanned document.
Other changes:
- Smart Operation Panel supports IPv6.
Reissued: 05-Apr-16
Supports IPv6/DNS for @Remote.
update the System/Copy firmware to Ver.2.24 or later.
1. SC997 may occur when the User Tools key is pressed.
2. SC899 may occur when the machine is turned ON.
3. When simultaneously printing from AppleTalk on a Mac and a protocol other than
AppleTalk in Windows, an SC899 error might occur.
4. When PEAP or TTLS is used as the IEEE 802.1X authentication method and the
server certification check is disabled, the IP address might not be obtained after the
device is restarted.
1. [Embedded RC Gate]: "@Remote certificate updating..." is displayed and @Remote
communication is suspended if SSL communication with a router or proxy server
was suspended due to no response or detection of the RESET signal.
IMPORTANT: To apply the above changes, make sure to update to the following
firmware as well:
System/Copy: v2.21 or later
2. When DHCP v6 is enabled, turning the power off and then on might cause a
memory leak.
Reissued: 16-Jul-15
Model: MET-C1ab_SOP Date: 01-Aug-13 No.: RD147035i
RTB Reissue
Subject: Firmware Release Note: NetworkDocBox Prepared by: Y.Ino

mentioned above.
DocBox.

2.09 D1465568J June 2015 production Available
2.08 D1465568H May 2015 production Available
2.07 D1465568G May 2015 production Available
2.06 D1465568F October 2014 production Available
2.05 D1465568E October 2014 production Available
2.04 D1465568D June 2014 production Available
2.03 D1465568C May 2014 production Available
2.02 D1465568B January 2014 production Available

- If a user logs in to a device via Basic Authentication just after the device is
started up, the Smart Operation Panel application may not work as expected.
- SC997-00 may occur, if the shortcut key is pressed in the home screen.
2.07 Other changes:
2.06 Other Change:
- Supported RICOH SmartSDK v1.04.
Reissued: 16-Jul-15
- SC997 will occur if a user logs in to an MFP via an SDK application when the
device management software is collecting the Volume Use Counter.
- A memory leak might occur when obtaining device logs via the web API.
- When Device Log Collection is conducted approximately 4,000 times by using
Device Manager NX Accounting, unexpected behavior might occur.
Reissued: 12-Feb-15
Model: MET-C1ab_SOP Date: 01-Aug-13 No.: RD147036c
RTB Reissue
Subject: Firmware Release Note: PowerSaving Sys Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the PowerSaving
Sys.

F.20 D1465554C January 2015 production Available
F.19 D1465554B June 2014 production Available
F.18 D1465554A March 2014 production Available
F.17 D1465554 1st Mass production Available

SC672-11(Controller start up error) may occur while the machine is transitioning
to STR mode.
The machine cannot recover from Energy Saver mode and SC816-90/SC670 occurs.
2. SC672-11 (Controller start up error) occurs when the machine is prompted (e.g. by
a print job or other operation) to recover from Energy Saver mode.
F.17 1st Mass production
Reissued: 19-May-15
Model: MET-C1ab_SOP Date: 01-Aug-13 No.: RD147037d
RTB Reissue
Subject: Firmware Release Note: RemoteFax Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the RemoteFax.
05.00.00 D1465558F June 2015 production Available
03.00.00 D1465558D January 2014 production Available
02.11.00 D1465558C August 2013 production Available
02.10.00 D1465558B 1st Mass production Available

04.00.00 Symptom corrected
IP-FAX becomes unavailable if six attempts to connect using H.323 fail, taking more
than 10 minutes.
The user names for stored FAX documents are displayed as garbled characters when
the user signs in with User Authentication and sends a LAN-FAX from a PC with a
Chinese language OS.
The job is cancelled when the user tries to log in to User Authentication using a
username that contains Chinese characters ("Incorrect password" error).
Reissued: 10-Dec-15
Model: MET-C1ab_SOP Date: 01-Aug-13 No.: RD147038m
RTB Reissue
Subject: Firmware Release Note: Scanner Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Scanner.
02.24 D1465560P January 2016 production Available
02.23 D1465560N November 2015 production Available
02.22 D1465560M June 2015 production Available
02.21 D1465560L June 2015 production Available
02.20 D1465560K April 2015 production Available
02.18 D1465560H October 2014 production Available
02.16 D1465560F May 2014 production Available
02.15 D1465560E January 2014 production Available
02.14 D1465560D November 2013 production Available
02.12 D1465560C August 2013 production Available
02.11 D1465560B 1st Mass production Available

When the Delivery Option is set to ON and a user logs on to the printer, the
Delivery Server Destination List might not be available.
1. When opening a program after Simple Screen has been applied on the home
screen, the program settings are not retrieved.
2. Max. Email Size for scanner send settings cannot be configure via DMNX.
Reissued: 10-Dec-15
update it:
- System/Copy firmware: v3.13 or later
1. When Simplified Chinese is selected in the "Insert Additional Email Info" setting in
Send Settings, text in an email sent by using Scan to URL is garbled.
2. When the "Start Scanning" button is pressed in the Scan to Me application, scanning
is not performed.
3. When user code authentication is set on the device, an authentication error occurs
when using an application based on the SmartSDK.
1. When using a TWAIN driver in certain software applications, such as Pneumologis,
an SC899 error occurs.
2. When a user executes a job in a SmartSDK application after using the Quick
Scanner application, the home screen is displayed.
- If user authentication is enabled, the address book cannot be updated from Web
Symptom corrected:
1. Supported RICOH SmartSDK v[1.02].
Symptom corrected:
1. The following problems were fixed in applications that use the Ricoh SmartSDK API.
- When scanned documents are sent to the Document Server of the MFP, the
filename cannot be blank.
- When the same destination is set multiple times, the total number of destinations
are counted.
- After Scan To Me is performed, the SmartSDK scan function or legacy
applications that use the scan function might fail.
- When the sending of a scan is cancelled, the cancellation is not recorded in the
job log.
- When the countdown for "Wait Time for Next Originals" is displayed, the color
mode in Scan Settings cannot be changed.
- When manually entering a destination to send a scanned document, the
destination history appears in the "Recent Destination" section of the legacy
applications that use the scan function.
02.16 Specification Change
- Web application API V1.01
Reissued: 10-Dec-15
Error Correction
- Void thumbnal URI will be notified when scanning job is canceled that thumbnail is
available.
- SC991-0 occurs when pushing the next page button consecutively in preview
screen of scaning sample application.
- Image caputures fail from 2nd time onward when a cliant such as browser cature an
image with certain conditions.
- If JBIG2 is on as initial setting, API preview is not available.
Other changes:
02.14 Other Change:
update System/Copy firmware to Ver.2.24 or later and the LegacyUI firmware to
Ver.1.19 or later.

update all of them:
System/copy firmware v2.21 or later
Reissued: 09-Feb-16
RTB Reissue
Subject: Firmware Release Note: Web Support Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Web Support.
2.06.4 D1465561L February 2016 production Available
2.06.3 D1465561K June 2015 production Available
2.06.2 D1465561J June 2015 production Available
2.04 D1465561F March 2014 production Available
2.03 D1465561E November 2013 production Available
2.02 D1465561D September 2013 production Available
2.01 D1465561C July 2013 production Available

When the following settings are enabled, print jobs that have been conducted are not
displayed on the job history screen:
- On the operation panel: User Tools > Printer Features > System tab > Store and
Skip Errored Job
- In Web Image Monitor: Device Management > Configuration > Printer > Basic
Settings > Store and Skip Errored Job
This firmware is dependent on System/Copy firmware v3.15 (D1465575B) or
later, so please be sure to update it.
Other changes:
Reissued: 09-Feb-16
- Fixed the wording in the Device Certificate settings of the AirPrint function in Web Image
Monitor.
all of them:
- Printer firmware: v2.12 or later (D1465570L)
- Network Support firmware: v12.90 or later (D1465567L)
2.05 Error Correction:
The Function Priority Setting is not displayed when connecting to the CheetahG1/G1.5.
Symptom corrected:
The following settings are no longer available in Web Image Monitor:
- Device Management > Configuration > Function Priority
- Device Management > Device Home Management
- Device Management > User's Own Customization
- Homepage > Customize Screen per User
This firmware is dependent on System/Copy firmware v3.04 (D1465550P) or later, so please

be sure to update it.
- Acacia 12A: Corrections applied for multiple display languages
Other changes:
- The wording of the message displayed when the paper tray is overloaded was revised.
- When restoring an address book that was backed up by using an encryption key in Web
Image Monitor, the Restore function might not work correctly.
Other changes:
The following SP modes were added:
- SP5-101-104 (Low Power Mode)
- SP5-101-004 (Low Power Mode Timer Setting)
- When using the web development tools like Firebug in Web Image Monitor, users who
do not have the authority of editing might even be able to edit the administrative
privileges of each.
Reissued: 25-Jun-15
Model: MET-C1ab_SOP Date: 01-Aug-13 No.: RD147040c
RTB Reissue
Subject: Firmware Release Note: Web Uapl Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Web Uapl.
2.03 D1465562E June 2015 production Available
2.02 D1465562D June 2015 production Available
2.01 D1465562C October 2014 production Available

- When rebooting the device after the firmware has been updated, an
application that is used for displaying, printing, deleting, or receiving a
document on the Document Server might be unresponsive.
- Although the fax function is installed in the device, "Fax Received File" might not be
displayed in the "Print Job/Stored File" menu in Web Image Monitor.
Model: MET-C1b Date: 1-Aug-13 No.: RD147043
Subject: White line Prepared by: N. Yoshida

SYMPTOM
A white line is visible on the printout, as shown in the sample below:
CAUSE
The LD glass is dirty with toner, a foreign substance has been mixed in with the toner
inside the development unit, or the toner inside the development unit has caked.
SOLUTION
1. Print out a 2-by-2 sample.
2. Clean the LD glass for the color on which the symptom occurs.
Important:
- Use shield glass cleaner
- Make sure to remove all the toner from the glass.
3. Print out the 2-by-2 sample again, and check the image quality. If this does not solve
the symptom, do the steps on the next page.
4. Rotate the development gear by hand three cycles CCW.

Note:
- One cycle is 5 x counterclockwise + 5 x clockwise.
5. Print out five or more sheets of the 2-by-2 sample, and check the image quality. If this
does not solve the symptom, replace the development unit.
Reissued: 05-Sep-14
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 12-Aug-13 No.: RD147044c
Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP
RTB Reissue
The items in bold italics have been added.
Subject: Firmware Release Note: CSPF Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the CSPF.

1.08.3 D1501456D_forEDC December 2013 production Not Available
1.08.2 D1501456C_forEDC June 2013 production Not Available
1.07.1 D1501456B 1st Mass production Not Available

The Copy icon appears later than expected when the Screen Start-up Mode is set to
"Quick."
1.08.2 Other change:
Support to local cloud service (JPN model only)
Reissued:27-Jan-14
Model: MET-C1b Date: 15-Aug-13 No.: RD147045b
RTB Reissue
The items in bold italics were corrected or added.
Subject: Paper jam by deformation of fusing exit guide plate [Action at Prepared by: E. Hinata
occurrence]
Product Safety Other () Tier 2
SYMPTOM
JAM19, 24, or 60 occurs.
JAM19: Paper does not reach fusing exit sensor

JAM24: Paper does not reach the inverter sensor
JAM60: Paper does not clear the paper exit sensor
CAUSE
There is no gap between the stepping screw and metallic plate in the fusing exit area (see below).
Heat is trapped and the fusing guide plate (plastic) is deformed. As a result, the guide plate
contacts the paper.
Note: The metallic plate is fixed in place with two screws, one of which is a stepping screw.
Reissued:27-Jan-14
Note: The deformation occurs after feeding at least 100 sheets, and does not get worse once it
happens. The guide plate returns to its original shape after cooling down.
Normal: The guide plate is straight. After heat deformation: The guide plate is warped.
Reissued:27-Jan-14
SOLUTION
IMPORTANT:
Removing the stepping screw is the countermeasure for both factory assembly and action
in the field. Make sure to remove the stepping screw but not the normal screw. Otherwise,
the plate deformation will still continue.
1) Production line
Applied from: July 11, 2013
Cut-in serial number: E173M720001
2) In the field
 At machine installation:
Do the action described in RTB #RD147046.
 If the symptom occurs:

Do the action in the following flow chart OR replace the guide plate (D1494214).
IMPORTANT: If you receive the plate with a stepping screw, make sure to remove it before
attaching the plate to the machine.
Do the following procedure.

Reissued:27-Jan-14
Procedure
IMPORTANT:
Do not try to bend the guide plate while it is still attached to the metallic plate. If you do, the
guide plate will deform with the metallic plate and touch the pressure roller, damaging the roller.
1. Open the fusing exit guide plate.

2. Insert a piece of paper under the guide plate as shown.
Note: This is to prevent anything from falling out.
Important:
Fold the paper
several centimeters
and hook it on the
fusing upper cover as
shown
Reissued:27-Jan-14
3. Remove the stepping screw holding the fusing exit guide in place.
IMPORTANT: Do not lean on the guide plate shaft (area circled in red below).
4. Collect the small metal shavings (from when the screw was removed) onto the paper, as
shown below. Repeat this 5-10 times.
Reissued:27-Jan-14
5. Pull the paper gently in the direction shown in the photo to remove it.
IMPORTANT: Make sure that the metal shavings do not drop onto the pressure roller.
Reissued:27-Jan-14
6. Measure the gaps (see below) between the fusing exit guide plate and fusing upper cover.
 If it is 2.5mm or more: This procedure is finished (no need to continue).
IMPORTANT: Make sure to reattach the unit without this stepping screw. This will help
prevent paper jams.
 If it is less than 2.5mm: Continue to Step 7 below.
Measure the two

gaps shown by
the red arrow.
Target: 2.5mm or more
Reissued:27-Jan-14
7. Hold the guide plate down as shown and remove the normal screw.
8. Slide the metal plate in the direction shown by the red arrow and remove the plate.
Reissued:27-Jan-14
9. Bend the guide plate in direction of the red arrow in order to straighten it out.
Important: Be careful not to damage or crease the guide plate.
10. Hold the guide plate down as shown and tighten the screw.
Reissued:27-Jan-14
11. Remove the paper in the direction of the red arrow.
IMPORTANT: Make sure that the metal shavings do not drop onto the pressure roller.
12. Repeat Steps 6 and 7 until the gap between the exit guide plate and fusing upper cover is
2.5mm or more.
Model: MET-C1abcde Date: 15-Aug-13 No.: RD147046
Subject: Paper jam by deformation of fusing exit guide plate [Action at Prepared by: E.Hinata
installation]
Product Safety Other () Tier 2
Do the following at machine installation
Overview
 Do the following action at machine installation to prevent JAM19, 24, or 60.
JAM19: Paper does not reach fusing exit sensor
JAM24: Paper does not reach the inverter sensor
JAM60: Paper does not clear the paper exit sensor
 If the symptom occurs, do the action mentioned in RTB #RD147045.

 The symptom is caused by heat deformation of the fusing exit guide plate. See RTB #
RD147045 for these and other details.
Procedure at Machine Installation (JAMS 19, 24, 60)

1. Open the fusing exit guide plate.
2. Insert a piece of paper under the guide plate as shown.
Note: This is to prevent anything from falling out.
Important:
Fold the paper
several centimeters
and hook it on the
fusing upper cover as
shown
Model: MET-C1abcde Date: 15-Aug-13 No.: RD147046
3. Remove the screw holding the fusing exit guide in place.

Note: This screw is designed to trap heat, but this heat can sometimes cause the guide plate to
temporarily expand and deform.
4. Return the fusing unit to the machine.

Reissued: 05-Jan-16
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 15-Aug-13 No.: RD147047z
RTB Reissue
Subject: Firmware Release Note: CheetahSystem Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the CheetahSystem.
For USA/Europe/Asia model

1.43 D1501442B October 2015 production Not Available
1.42 D1501442A October 2015 production Not Available
1.41 D1501442 October 2015 production Not Available
1.40 D1501440Z June 2015 production Not Available
1.39 D1501440Y May 2015 production Not Available
1.38 D1501440X March 2015 production Not Available
1.37 D1501440W December 2014 production Not Available
1.35 D1501440T October 2014 production Not Available
1.34 D1501440S September 2014 production Not Available
1.33 D1501440R August 2014 production Not Available
1.32 D1501440Q June 2014 production Not Available
1.30 D1501440P April 2014 production Not Available
1.29 D1501440N March 2014 production Not Available
1.28 D1501440M January 2014 production Not Available
1.25 D1501440L December 2013 production Not Available
1.24 D1501440K December 2013 production Not Available
1.22 D1501440J November 2013 production Not Available
1.20 D1501440G October 2013 production Not Available
1.19 D1501440F August 2013 production Not Available
1.17 D1501440E 1st Mass production Not Available
For China/Taiwan model

Reissued: 05-Jan-16
1.21 D1501457H October 2013 production Not Available

Alert message appears when attempted to download files that are not supported of the
format, for example, PDF.
Symptom corrected:
Coordination of the touchscreen may shift.
Note that this firmware must be used in combination with Legacy UI version 1.29 or
later.
More detailed logs can be collected.
Symptom corrected:
HDD may not be accessible with Smart Operation Panel immediately after rebooting the
machine.
Security issues was resolved.
- Screen may flicker, if System Auto Reset is performed while displaying the preferred
application.
- The operation panel remains blank and there is no response from the hard keys or touch
Reissued: 05-Jan-16
panel following an RFU.
1. "Wi-Fi Direct" in the Wireless & Networks settings has been renamed to "Wireless
Direct".
2. The SOP cannot recover from Energy Saver mode or cannot be used during the first two
minutes after device start-up under the following conditions:
- The Proxy settings are enabled on the SOP and,
- The domain name (specified as a proxy server) cannot be resolved.
1. Users may access the app menu screen without Administrator privileges.
2. Apps may take a long time to be installed when the operation panel is connected via
direct connection.
3. Files cannot be forwarded from SOP apps to external Web servers.
1. Network connection error may occur (e.g. Browser displays 'Web page not available')
when an application attempts to connect to the network, if the screen start up mode is
specified to 'quick' and the wireless & networks interface setting is specified to 'machine'.
1. The Copy Interrupt screen is not displayed when the Interrupt key is pressed.
2. [Android App]: An error occurs when trying to download the log data.
3. [Streamline NX] (SDK app): The priority app does not start up when the machine
recovers from Energy Saver mode (the LUI and Launcher black screens appear in
alternation).
4. [Streamline NX] (SDK app): The following occurs after logging out of Streamline NX:
- A different SDK app is displayed and the user cannot switch over to another app, or
- A different SDK app is displayed, followed by Streamline NX
1. [Operation Panel Browser]: Cannot print except when the language is set to English or
Japanese.
2. [Operation Panel Browser]: Cannot print if the user logs in with a blank password.
3. Machine does not enter Energy Saver mode for a while after the user repeatedly logs in
and logs out quickly.
4. The Home screen is displayed instead of the priority app when "Ubiquitech" has been set
as the priority app, and the machine is awoken from Energy Saver with a card login.
5. "Browser" appears on the settings screen if an app that uses the MFP browser's
Favorites (RAC ICE, OSK or eValue) has been set as the priority app.
6. Operation panel freezes/stalls if the machine enters or recovers from Energy Saver
mode during displaying the copy interrupt screen.
7. The login screen is not displayed after logging out of Stren.
8. No machine operations are possible following a cancelled login.
9. Cannot login if the timer sounds while the password login screen for
password-embedded IC cards is being displayed.
10. Logout is possible when the logout lock is enabled.
11. The icon for the RIS app. is not displayed on the Home screen when logging in via
Streamline NX.
12. Cannot login or logout if the user logs back in with an IC card just after logging out from
the System Settings screen.
13. SC998 occurs when card authentication package is installed.
Reissued: 05-Jan-16
14. The Home screen for the Smart Operation panel is displayed if the machine is brought
out of Energy Save mode just after it enters the mode via Streamline NX.
15. Cannot logout (only login button is displayed) if the Home key is pressed while the user
signs in via a customized UI authentication app.
16. The operation panel stalls (screen turns black) if the machine is repeatedly put into and
taken out of Energy Saver mode following a controller reboot in a customized
authentication environment.
17. The machine stalls if the [Home] button is pressed just as the screen turns dark to
transition to Energy Saver mode (following the pressing of the Streamline NX Energy
Saver button).
18. Machine cannot enter Energy Saver mode while Streamline NX continues to operate.
"Commencing forced shut-down" is displayed on the Smart Operation Panel when the
machine is turned ON.
1. Cannot return to Ready/stand-by mode from Sleep mode due to leakage current.
2. An error occurs when processing the SSID and password of a Wi-Fi direct network.
3. Cannot access NAT connection in quick recovery.
4. Icons do not show up after reconnection.
5. Incorrect user account access rights are sent to the SSDK application.
Other changes:
2. Supports QR code applications
3. The WiFi channel was changed.
4. G1.5 system remote F/W update
1. Printing from the browser (Smart Operation Panel) fails if the user has signed in with a
multi-byte user ID and password.
2. A user account without access rights to the browser may be displayed inside the
authentication UI customized app as having these access rights ("Authorized for
browsing").
3. An error dialog is displayed and login is not possible if the user tries the login without a
user name.
Other changes:
1. Web application API V1.01
2. Supports business sineage apps for the Smart Operation Panel.
1.29 Speification Change
1. Supports Wi-Fi Direct Printing
Error Corrected:
1. Garbled Chinese characters
2. Data-in LED turns is ON when the machine enters Energy Saver mode following a
machine reboot.
3. Data-in LED turns ON when the engine reaches off status if the machine is rebooted
(turned OFF/ON) during a job.
4. The machine does not recover from Energy Saver mode.
5. Translation errors in Russian.
Reissued: 05-Jan-16
6. Job Stop screen is not displayed when the Stop key is pressed while the user is logged
out of Simple Copy mode.
7. The previous screen appears if the user logs out from the 'linkage failed' screen.
8. Display does not return to Home screen if the Home button is pressed right after the Job
History tab is pressed.
9. Wording errors in several languages were corrected (Cloud FAX).
10. Stop key does not respond while the user is logged out.
11. LUI is displayed when a system reset is performed after completing import/export.
12. Display does not return to the Home screen if the Home key is pressed after the machine
recovers from Sleep mode.
1.28 Specification change:
Added support for using external tools to install applications on the Smart Operation Panel.
1. Duplicates of the Printer, Scanner, and FAX icons appear when the main power is turned
OFF/ON after the display language is changed.
Other changes:
Operation Panel.
IMPORTANT: To apply this change, update the System/Copy firmware to v3.00
(D1485550K/D1465550L) or later.
The Smart Operation Panel unit does not reach the Ready condition.
Other changes:
Some words in Portuguese have been revised in accordance with new spelling changes
made to the Portuguese language.
1. The application icon does not respond after the machine reboots automatically after an
SC.
2. The beep sound can still be heard even when the Warm-up Beeper setting (User Tools) is
turned OFF.
1. Some touch panel coordinates are shifted.
2. The SC screen is not displayed and the Home key does not respond if an SC error
occurs while the status confirmation screen is displayed.
1. Usernames registered using simplified Chinese characters will appear garbled in the
upper and lower banners after login.
2. Minor bug correction

Reissued: 05-Jan-16
Symptom corrected:
Note that this firmware must be used in combination with Legacy UI version 1.29 or
later.
Symptom corrected:
machine.
application.
Direct".
direct connection.
alternation).
Japanese.
Reissued: 05-Jan-16
Streamline NX.
Saver button).
Other changes:
Reissued: 05-Jan-16
browsing").
user name.
Other changes:
1.29 Error Corrected:
machine reboot.
1.28 Other changes:
Other changes:
Operation Panel.
(D1485550K/D1465550L) or later.
Other changes:
SC.
turned OFF.
Important:
Reissued: 05-Jan-16
These firmware changes only apply to the China (CHN) model (only this model is supported).
1. The browser displays the page that was last viewed in the previous session if the user
opens the default browser after another has logged out, or after the machine has
auto-reset itself.
2. The display language is changed but the name of the ESA application remains displayed
in the first language.
Important:
The above changes apply only to the CHN model.
Reissued: 01-Oct-14
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Aug-13 No.: RD147048e
COR-C1_SOP/OR-C2_SOP/Z-C2_SOP
RTB Reissue
Subject: Firmware Release Note: Banner for eDC Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the Banner for eDC.
1.12 D1501448G_forEDC October 2014 production Not Available
1.11 D1501448F_forEDC June 2014 production Not Available
1.10 D1501448E_forEDC March 2014 production Not Available
1.09 D1501448D_forEDC January 2014 production Not Available
1.08 D1501448C_forEDC August 2013 production Not Available
1.07.2 D1501448B_forEDC 1st Mass production Not Available

The operational panel display cannot be switched to the FAX screen while the ECO
screen is being displayed.
Supports the Function Priority setting.
Translation errors in Russian were corrected.
The login name is spelled incorrectly if the user logs in using a simplified Chinese user
name.
Model: MET-C1ab, MET-C1ab_SOP Date: 20-Aug-13 No.: RD147049
Subject: Firmware Release Note: Option IPDS Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the Option IPDS.


Model: MET-C1ab_SOP/ MET-C1cde_SOP Date: 6-Sep-13 No.: RD147050
Subject: Firmware Release Note: Announce Prepared by: N. Yoshida

Application Update Release:

Smart Operation Panel
• This application is for use with the Smart Operation Panel.

• For the update procedure, see the System Maintenance section of the Smart Operation Panel
Type M3 service manual.
This RTB has been issued to announce the release of an update for Announce.


Reissued: 10-Oct-14
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147051d
RTB Reissue
Subject: Firmware Release Note: Announce for eDC Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the Announce for
eDC.
1.10 D1501449E_forEDC October 2014 production Not Available
1.09 D1501449D_forEDC March 2014 production Not Available
1.08.1 D1501449A_forEDC March 2014 production Not Available
1.07.1 D1501449B_forEDC Initial release Not Available


Cannot close the ECO screen if the FAX Substitute Reception button is pressed.
1.09 Japanese domestic only
1.08.1 Error Correction
Wrong translation in Russian
1.07.1 Initial release
Subject: Firmware Release Note: Banner Prepared by: N. Yoshida



This RTB has been issued to announce the firmware release information for the Banner.


Subject: Firmware Release Note: ClockWidget Prepared by: N. Yoshida



This RTB has been issued to announce the firmware release information for the ClockWidget.
1.06 D1501453B 1st Mass production Not Available


Reissued: 08-Jul-15
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147054d
RTB Reissue
Subject: Firmware Release Note: ClockWidget for eDC Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the ClockWidget
for eDC.
1.07 D1501453C_forEDC June 2015 production Not Available
1.06 D1501453B_forEDC Initial release Not Available


It may not be restored from the sleep mode.
1.06 Initial release
Reissued: 19-Sep-14
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147055b
RTB Reissue
Subject: Firmware Release Note: IWnnIME for eDC Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the IWnnIME for
eDC.
2.1.7 D1501452_forEDC Initial release Not Available


Subject: Firmware Release Note: LanguageWidget Prepared by: N. Yoshida



This RTB has been issued to announce the firmware release information for the
LanguageWidget.


Reissued: 05-Sep-14
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147057c
RTB Reissue
Subject: Firmware Release Note: LanguageWidget for eDC Prepared by: N. Yoshida


LanguageWidget for eDC.

“Not available”: The firmware can be updated via SD card or eDC.

Subject: Firmware Release Note: LegacyUI Prepared by: N. Yoshida



This RTB has been issued to announce the firmware release information for the LegacyUI.
1.16 D1501443C 1st Mass production Not Available


Reissued: 25-Feb-16
Model: MET-C1ab/ MET-C1cde/MET-C1yz/MET-C1yz_SOP/ Date: 13-Mar-14 No.: RD147059d
Z-C2/Z-C2_SOP/ CH-C1 Office/OR-C2/Cor-C1/Cor-C1_SOP/K-C4
/Gim-MF1a/Gim-MF1b/Gim-MF1d/Gim-P1c/Gim-P1d/BR-C1/
Leo-C1/Leo-P1/Da-P1d/GR-C2_SOP/Lef-C1
RTB Reissue
Subject: Firmware Release Note: SD card for Fonts Type D Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the SD card for Fonts
Type D.

0.00 M1095277 1st Mass production Available

Reissued: 05-Jan-16
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 29-Nov-13 No.: RD147060k
RTB Reissue
Subject: Firmware Release Note: LegacyUI Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the LegacyUI .
1.29 D1501443R_forEDC October 2015 production Not Available
1.28 D1501443Q_forEDC October 2015 production Not Available
1.27 D1501443P_forEDC March 2015 production Not Available
1.26 D1501443N_forEDC October 2014 production Not Available
1.25 D1501443M_forEDC June 2014 production Not Available
1.24 D1501443L_forEDC June 2014 production Not Available
1.23 D1501443K_forEDC April 2014 production Not Available
1.22 D1501443J_forEDC March 2014 production Not Available
1.21 D1501443H_forEDC December 2013 production Not Available
1.19 D1501443F_forEDC October 2013 production Not Available
1.18 D1501443E_forEDC 1st Mass production Not Available


Note that this firmware must be used in combination with CheetahSystem version
1.43 or later.
SC672-11 may occur when continuously running print jobs.
Reissued: 05-Jan-16
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 29-Nov-13 No.: RD147060k
A system auto-reset occurs while operations are being performed on the operation panel.
1. Cannot return to the Streamline NX login screen if the machine repeatedly enters and
exits Energy Saver mode.
2. The screen will turn black if the user logs in via card authentication while the Streamline
NX is in Energy Saver mode.
1. Screen freezes with the message "Please Wait" in legacy application after legacy UI
data is updated.
Other changes:
2. Supports the SDK/J application priority setting.
[Smart Operation Panel only]: The machine may not recover from Energy Saver mode.
1.23 Other changes:
Deleted unnecessary function to print out event logs.
1.22 Symptom collected
The display freezes if the machine is repeatedly put into and then recovered from Energy
Saver mode from the Smart Operation Panel.
The icon for an SDK application disappears from the display when the machine recovers
from Energy Saver mode.
1.19 Other changes:
IMPORTANT: To apply the above change, in addition to this firmware, make sure to update
the System/Copy firmware to Ver.2.24 or later and all applications that use this feature to the
supported versions.
Subject: Firmware Release Note: QUICK COPY Prepared by: N. Yoshida



This RTB has been issued to announce the firmware release information for the QUICK COPY.


Subject: Firmware Release Note: QUICK FAX Prepared by: N. Yoshida



This RTB has been issued to announce the firmware release information for the QUICK FAX.


Subject: Firmware Release Note: QUICK SCAN Prepared by: N. Yoshida



This RTB has been issued to announce the firmware release information for the QUICK SCAN.


Reissued: 05-Sep-14
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 26-Nov-13 No.: RD147064d
RTB Reissue
Subject: Firmware Release Note: START_RICOH for eDC Prepared by: N. Yoshida


This RTB has been issued to announce the firmware release information for the START_RICOH
for eDC.
1.25 D1501435C_forEDC December 2013 production Not Available
1.22 D1501435B_forEDC November 2013 production Not Available
1.17.1 D1501435A_forEDC June 2013 production Not Available
- D1501435_forEDC 1st Mass production Not Available


1.25 Other changes:
Minor changes were applied for the Japanese domestic model.
1.22 Other changes:
The icon for the photo manager app was added to the launcher screen for "start.ricoh".
1.17.1 Other change:
The design of the "start.ricoh" icon displayed on the home screen was changed.
Subject: Firmware Release Note: ScanToME Prepared by: N. Yoshida



This RTB has been issued to announce the firmware release information for the ScanToME.


Reissued: 05-Sep-14
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147066d
Subject: Firmware Release Note: ScanToME for eDC Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the ScanToME for
eDC.
1.10 D1501444D_forEDC January 2014 production Not Available

1.09 Other changes:
- The Smart Operation Panel supports unified Portuguese.
Reissued: 05-Sep-14
RTB Reissue
Subject: Firmware Release Note: SimpleFAX Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the SimpleFAX for
eDC.
1.28 D1501447D_forEDC March 2014 production Not Available


1.28 Error Correction
1. The Simple FAX recipient input screen may turn black in the history full or job near-full
conditions.
2. The Simple FAX may stall when one address is selected after 500 or more destinations
are selected.
3. An error occurs 90 seconds after the machine is put into Silent mode directly from the
destination input screen, and the machine displays the Simple FAX screen (instead of
the Home screen) when recovering from Silent mode.
1. "Unreadable Direction" cannot be selected after the Original Orientation is changed from
this setting to "Readable Direction".
Other changes:
2. Some words in Portuguese have been revised in accordance with new spelling changes
Reissued: 05-Sep-14
Subject: Firmware Release Note: StateInfo Prepared by: N. Yoshida



This RTB has been issued to announce the firmware release information for the StateInfo.


Reissued: 19-Sep-14
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147069e
RTB Reissue
Subject: Firmware Release Note: StateInfo for eDC Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the StateInfo for
eDC.
1.20 D1501450H_forEDC June 2014 production Available
1.16 D1501450F_forEDC March 2014 production Available
1.13 D1501450E_forEDC January 2014 production Available
1.12 D1501450D_forEDC December 2013 production Available
1.11 D1501450C_forEDC October 2013 production Available
1.10 D1501450B_forEDC Initial release Available


Supported priority application start-up
1.16 Error Correction
1. The display returns to the Home screen (when it should not).
2. Translation errors in Russian were corrected.
3. Two-byte text characters appear in tabs.
1.12 Other changes:
Reissued: 19-Sep-14
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147069e
The status display window does not close after the machine reboots automatically due to
an SC.
Subject: Firmware Release Note: TonnerWidget Prepared by: N. Yoshida



This RTB has been issued to announce the firmware release information for the TonnerWidget.


Reissued: 05-Sep-14
2
RTB Reissue
Subject: Firmware Release Note: TonnerWidget for eDC Prepared by: N. Yoshida


This RTB has been issued to announce the firmware release information for the TonnerWidget
for eDC.
1.07.1 D1501455B_forEDC Initial release Not Available


Reissued: 21-Nov-14
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147072h
RTB Reissue
Subject: Firmware Release Note: SimpleCopy for eDC Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the SimpleCopy for
eDC.
1.17 D1501445H_forEDC October 2014 production Not Available
1.16 D1501445G_forEDC June 2014 production Not Available
1.14 D1501445F_forEDC March 2014 production Not Available
1.13 D1501445E_forEDC December 2013 production Not Available
1.12 D1501445D_forEDC November 2013 production Not Available
1.11 D1501445C_forEDC October 2013 production Not Available

1. The Smart Operation Panel stalls when the machine recovers from Energy Saver
mode if the user booted up Simple Copy from the app. history list when the
machine entered Energy Saver.
2. The following error message is displayed if the user boots up Simple Copy just
after the machine enters Energy Saver mode:
"Cannot make copies. The function selected cannot be configured. Please try
again."
1. The Copy zoom setting was changed from 「82% A4->B5 B4->B5」 to 「82% B4->A4 B5-
>A5」.
Reissued: 21-Nov-14
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147072h
Other changes:
2. The specification was changed for the machine's error notification to the Flair API when
the machine is in Simple Copy mode.
1.14 Other changes:
Supports business signage apps for the Smart Operation Panel.
1.13 Other changes:
Minor bug correction
[MP C8002/6502 series only]: The replacement alert for the lubricant bar is not displayed at
bar replacement, and the machine cannot perform any jobs.
Reissued: 20-Nov-14
RTB Reissue
Subject: Firmware Release Note: SimpleScan for eDC Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the SimpleScan for
eDC.
1.13 D1501446E_forEDC March 2014 production Not Available
1.12 D1501446D_forEDC December 2013 production Not Available
1.11 D1501446C_forEDC November 2013 production Not Available


1.12 Other changes:
- Some words in Portuguese have been revised in accordance with new spelling changes
- Users who do not have the rights to set Program Defaults in QuickScanner still might be
able to set it.
Reissued: 23-Mar-16
Model: MET-C1abcdeyzk Date: 23-Aug-13 No.: RD147074e
RTB Reissue
Subject: Trouble shooting: SC670,665,664 Prepared by: T.Kiyohara

Applicable Models: D146/D147/D148/D149/D150, D176/D177, D237
SYMPTOM
SC670-01, -02 (Engine start up error) occurs
SC665-XX (FFC connection error) occurs
SC664-04 (ASIC on the imaging IOB and Transport IOB SRAM program expansion error)
occurs
CAUSE
The engine board resets at an unexpected time, and does not start up again.
SOLUTION
D146/D147/D148/D149/D150:
Do SOLUTION 1 if the Engine firmware is Ver. 1.35.08 or newer, and do SOLUTION 2 if
the Engine firmware is older than this (ver. 1.34.08 or older).
D176/D177/D237:
Do SOLUTION 1 if the Engine firmware is Ver. 1.28.08 or newer, and do SOLUTION 2 if
the Engine firmware is older than this (ver. 1.27.08 or older).
SOLUTION 1
If the symptom occurs, use the following chart to determine the cause and decide the best
course of action.
Note: The action for when the LED light 3 times on the BCU was deleted from this the
flow chart and transferred to SC664 and SC665.
Reissued: 23-Mar-16
SC670-01/02 OCCURS
Check whether you can access SP mode.

Note: If you cannot, enable access to SP mode from inside UP/SP mode.
No
Have any of the SP values been
changed from their factory settings?
Yes
Are any of these values clearly Yes Replace the EEPROM

abnormal (corrupted)? (*1) on the BCU
No
Check the LED lighting on the BCU
Normal lighting ON and

LED light twice, the turns
OFF repeats at regular Light out
OFF for 4 sec
intervals
1. Replace the EEPROM 1. Check the FFC that 1. Replace the

on the BCU. connects of the BCU and EEPROM on the BCU.
2. Replace the BCU. IPU. 2. Replace the BCU.
3. Replace the CTL. 2. Replace the FFC that 3. Replace the CTL.
4. Replace the PSU. connects of the BCU and 4. Replace the PSU.
IPU.
3. Replace the IPU.
4. Replace the BCU.
(*1) Example of an SP value that is clearly abnormal/corrupted:

Correct:
No Name Default Value
SPXXXX-YYY Motor Speed Vertical Feed Plain Std 0.9 0.9
Incorrect:
No Name Default Value
SPXXXX-YYY Motor Speed Vertical Feed Plain Std 0.9 -2407.1
Reissued: 23-Mar-16
SC665-02
1. Replace the toner bottle if SC665-02 disappears when the toner bottle is removed.
2. Replace the development unit if SC665-02 disppears when the development unit is
removed.
3. Replace the FFC that connects the BCU and the imaging IOB.
4. Replace the FFC that connects the imaging IOB and the transport IOB.
5. Replace the BCU.
6. Replace the imaging IOB.
7. Replace the transport IOB.
8. Replace the 4 ID chips board.
SC665-03
SC665-04/SC664-01
1. Replace the FFC that connects the BCU and the imaging IOB.
3. Replace the EEPROM on the BCU.
6. Replace the BCU.
Reissued: 23-Mar-16
SOLUTION 2
If the symptom occurs, use the following chart to determine the cause and decide
the best course of action.
Subject: Important for firmware update Prepared by: N.Yoshida

Important Information about Smart Panel Firmware Updates
 To avoid this, when updating the firmware, make sure that the numbers next to “NEW”
and “ROM” are the same on the following screen:
mentioned above.
Overview, background
 For MFPs that have the Smart Panel installed, all firmware installed on the machine
from that point onward should be Smart Panel supported firmware. Similarly, normal
firmware should only be installed on machines with the normal operation panel.
 Operationally, it is possible to install the wrong firmware (e.g. Smart Panel supported
firmware onto a machine with a normal operation panel). There are no alert messages
or protections to prevent this.
 The names of the firmware appear on the firmware download site as follows:
For models with a Smart Panel:

MP C3005/3505 (Smart Operation Panel), MP C4503/5503/6003 (Smart Operation Panel)
For models with a normal operation panel:
MP C3005/3505, MP C4503/5503/6003
The “Subject” of the RTBs for each is as follows.

Note: “SOP” refers to the Smart Operation Panel.
Part numbers for the SOP and normal operation panel firmware:
For D146/D147
MFP firmware Normal OP Smart OP
System/Copy D1475550 D1465550
SubSytem D1475554 D1465554
Fax D1475557 D1465557
RFax D1475558 D1465558
Scanner D1475560 D1465560
Websys D1475561 D1465561
WebUapl D1475562 D1465562
Animation D1495564 D1485564
NCS D1475567 D1465567
NFA D1475568 D1465568
Printer D1475570 D1465570
Java VM D1475579 D1465579
For D148/D149/D150
SubSytem D1495554 D1485554
Fax D1495557 D1485557
RFax D1495558 D1485558
Scanner D1495560 D1485560
Websys D1495561 D1485561
WebUapl D1495562 D1485562
NCS D1495567 D1485567
NFA D1495568 D1485568
Printer D1495570 D1485570
Java VM D1495579 D1485579
Subject: FW/App for MFP and SOP Prepared by: N.Yoshida

Important Notice regarding Software for the Smart Operation Panel
 There are two types of software for the Smart Operation Panel:
 Smart Operation Panel Firmware
 Smart Operation Panel Application
 Both types come loaded onto the Smart Operation Panel as standard software.
 See the following table for details about each type.
Smart Operation Panel Firmware type

Firmware type Function Firmware location Message display
Controlling
operation panel for
Control Panel Android OS and Operation Panel update_sig.zip
Browser
application
Smart Operation Panel Application type

*Smart OP = Smart Operation Panel
Message
Application
Firmware type Function display
location
(extensions)
PCB in Smart Announce

Announce Announcement/Message
OP (app)
PCB in Smart
Banner Banner Banner (app)
OP
PCB in Smart Clock Wiget

Clock Widget Clock Widget
OP (app)
Module to operate SDK on Android PCB in Smart

CSPF CSPF (app)
panel OP
PCB in Smart
Start Info Status Information Start Info (app)
OP
PCB in Smart Toner Wiget

Toner Wiget Toner Widget
OP (app)
Display GW+ applications PCB in Smart

LegacyUI LegacyUI (app)
(copy/DocServer/FAX/Scanner/Printer) OP
PCB in Smart LanguageWiget

LanguageWidget Language Widget
OP (app)
PCB in Smart QUICK COPY

QUICK COPY Display Quick Copy
OP (app)
PCB in Smart QUICK FAX

QUICK FAX Display Quick FAX
OP (app)
PCB in Smart QUICK SCAN

QUICK SCAN Display Quick Scan
OP (app)
PCB in Smart ScanToMe

ScanToMe Display and operate Scan to me
OP (app)
Subject: Smart Card Reader Installation procedure Prepared by: E.Hinata


The installation procedure for the Smart Card Reader was missing from the Service
Manual.
Smart Card Reader Installation
Accessory Check
No. Description Q’ty
1 Upper cover 1
2 Sponge 2
3 Reader cover 1
4 Clamp: LWSM-0605 3
5 Clamp:KS-15
*This part is not used on the MET-C1. It is only 3
used on the CH-C1.
Clamp：LWSM-0605
Clamp: KS-15
Installation procedure
This option does not include an IC card reader and USB cable. The following procedure
assumes the use of the customer’s USB cable and IC card reader.
Main power switch cover

Scanner right cover
Replace the following original cover with the cover provided in the option (screws X 2).
Attach the main switch cover.

Pass a standard USB cable through the hole [A].
NOTE: There is no USB cable included in this option.
Put the table [A] on top of the machine as shown.
NOTE: There are three ribs on the rear side of the table.
Attach the sponge [A] with double-sided tape.

Connect the cable [B] to the IC card reader [A], and then attach the reader onto the
machine as shown.
IMPORTANT: Twist the USB cable before attaching it as shown in the photo.
Attach the IC card reader cover.
Attach the three clamps (Clamp: LWSM-0605; X 3).

Remove the cut-out in the cover and pass the USB cable through the hole.
Insert the USB cable into the LEFT USB port on the controller.
IMPORTANT: Make sure to insert the cable into the LEFT USB port.
Lead the cable as shown in the photo ( X 3).
Attach the exterior cover.

Reissued:12-Mar-14
Model: MET-C1b Date: 28-Aug-13 No.: RD147078a
RTB Reissue
Subject: Noise from Bridge Unit BU3070 Prepared by: E.Hinata
SYMPTOM
Noise occurs in the following area in the Bridge Unit 3070.
CAUSE
High friction resistance between the roller and plate spring
SOLUTION
Production line:
Grease will be added to the shaft of the driven roller.
Cut-in serial number: E533Q618618
In the field:
Add a spot of Silicone Grease G-501 the size of a grain of rice to the shaft of the driven
roller (to the four points shown in the photo below).
See IMPORTANT NOTES and photo below.
Silicone Grease G-501

P/N: 52039502
Destination: GEN (all)
Reissued:12-Mar-14
IMPORTANT:
 If possible, detach the finisher from the machine before you apply the grease. This is
because from the front of the machine, it is hard to see the four points where you will
apply grease.
 If available, use a flat head screwdriver to apply the grease.
Use a flat head

screwdriver.
Reissued:12-Mar-14
Model: Model MET-C1 Date: 1-Jul-14 No.: RD147079
Subject: CC-CERTIFIED IN 2013 Machine Prepared by: Y. Urushihara

Important Information on Installing the MET-C1 as a CC-CERTIFIED Machine

compliant with IEEE Std. 2600.1TM-2009
Do the following six steps if you want to install the MET-C1 as a CC-CERTIFIED
MACHINE compliant with IEEE Std. 2600.1TM-2009.
Note: Machines in production are CC-certified beginning in August 2013.
Important: If the customer requests maintenance on the machine, please perform the
maintenance without accessing SP mode.
1. Make sure the customer has received the English language Operating Instructions (O/I)
shown in the page 7 - 9
Important:
・For installations in the EU market, make sure this is the Ricoh-genuine O/I.
・Tell the customer to download the online documents (the information about the
authentication based on the CC certification system) from the URLs provided in
"Manuals for This Machine" in "Manuals Provided with This Machine" in "Read
This First".
2. Tell the customer to read the “Notes for Administrators: Using this Machine in a
Network Environment Compliant with IEEE Std. 2600.1TM-2009”.
See the following pages for Step 3 to Step 6.

3 Install Fax Option Type M3.

------------------------------------------------------------------------------------------------------------------------
Installation Procedure for Fax Option Type M3
------------------------------------------------------------------------------------------------------------------------
Install Fax Option Type M3.
For the detailed installation procedure, see "Fax Option Type M3 (D163)" in
"1.Installation", Fax Option Type M3/M4 Machine Code: D163/D167 Field Service Manual.
4. Enable the HDD Encryption Unit.

------------------------------------------------------------------------------------------------------------------------
Enabling the Encryption Settings
------------------------------------------------------------------------------------------------------------------------
This must be specified by the machine administrator.
Use the following procedure to enable the encryption settings at initial set up, or after
encryption settings have been canceled and settings must be made again.
Important
・ The encryption key is required for data recovery if the machine
malfunctions. Be sure to store the encryption key safely for retrieving
backup data.
4.1 The machine administrator logs in from the control panel.
4.2 Press [System settings].
4.3 Press [Administrator Tools].
4.4 Press [Machine Data Encryption Settings].
If the setting to be specified does not appear, press [ ▼next].
4.5 Press [Encrypt].

4.6 Select the [Format All Data] to reset all of the data.
Note: It takes about five minutes to complete this operation.
4.7 Press the [Print on Paper].
4.8 Hand the customer the printout of the encryption key.
4.9 Press [OK].
4.10 Press [Exit].
4.11 Press [Exit].
4.12 Log out.
4.13 Turn off the main power switch, and then turn the main power switch back on.
５. Prohibit a use of JavaTM Platform.

Disable the functions of "JavaTM Platform setting (SP5-730-001)".
６. Make sure the machine contains the correct firmware.

● If the customer wants to install the machine in the same condition as when CC
Certification was first attained (same as the August 2013 machines), install the
exact versions shown in the table below.
● If the customer wants to install the machine as an equivalent of the August 2013
machines, install the versions shown in the table below or later.
If you are not sure which one the customer is requesting, contact your sales department.
Firmware versions with which the MET-C1 first achieved CC-CERTIFICATION:

(August 2013)
Firmware Name: Version: Firmware

Number:
System/Copy 1.02 D1475550E
Network Support 12.68 D1475567C
Fax 01.01.00 D1475557D
RemoteFax 01.01.00 D1475558D
NetworkDocBox 1.00 D1475568C
Web Support 1.10.1 D1475561D
Web Uapl 1.00.1 D1475562D
animation 6.00 D1495564C
Scanner 01.01 D1475560D
Printer 1.01 D1655701D
PCL 1.10 D1655706C
PCL Font 1.13 D6415758A
Data Erase Onb 1.03m D3775913
GWFCU3.8- 02.00.00 D1495559C
2(WW)
Engine 1.11:08 D1475503F
OpePanel 1.01 D1471490
Ic Key and Ic Hdd versions with which the MET-C1 first achieved CC-CERTIFICATION:
(August 2013)
Hardware: Version:
Ic Key 01020714
Ic Hdd 3330
The list of Operating Instructions (O/I)

<For NA>
Paper Documents
・D146-7502 MP C3003/C3503/C4503/C5503/C6003 series
User Guide
・D146-7512 MP C3003/C3503/C4503/C5503/C6003 series
Read This First
・D143-7348 Notes for Security Guide
・D146-7581 Notes for Users
・D645-7901 SOFTWARE LICENSE AGREEMENT
CD-ROMs
・D146-7880 Manuals
MP C3003/C3503/C4503/C5503/C6003 series
・D146-7852 Printer/Scanner Drivers and Utilities
RICOH MP C3003/C3503 series LANIER MP C3003/C3503 series
SAVIN MP C3003/C3503 series
Online Documents
・D146-7587 Notes on Security Functions
・D146-7577 Notes for Administrators:
Using this Machine in a Network Environment
Compliant with IEEE Std. 2600.1TM-2009
<For GSA>
Paper Documents
・D146-7502 MP C3003/C3503/C4503/C5503/C6003 series
User Guide
・D146-7512 MP C3003/C3503/C4503/C5503/C6003 series
Read This First
CD-ROMs
MP C3003/C3503/C4503/C5503/C6003 series
RICOH MP C3003/C3503 series LANIER MP C3003/C3503 series
SAVIN MP C3003/C3503 series
Online Documents
<For EU>
Paper Documents
・D146-7511 MP C3003/C3503/C4503/C5503/C6003 series
Read This First
CD-ROMs
MP C3003/C3503/C4503/C5503/C6003 series
A
RICOH MP C3003/C3503 series MP C3003/C3503 series
infotec MP C3003/C3503 series
Online Documents
<For Asia>
Paper Documents
・D146-7502 MP C3003/C3503/C4503/C5503/C6003 series
User Guide
・D146-7515 MP C3003/C3503/C4503/C5503/C6003 series
Read This First
CD-ROMs
MP C3003/C3503/C4503/C5503/C6003 series
RICOH MP C3003/C3503 series Gestetner MP C3003/C3503 series
LANIER MP C3003/C3503 series
Online Documents
Model: MET-C1b Date: 17-Sep-13 No.: RD147080
Subject: SC899(detailed code: fcs) Prepared by: N.Yoshida

SYMPTOM
SC899 may occur when the machine recovers from Sleep mode (STR mode).
Note: The “fcs” code appears on the SMC (SC Detailed Info) as shown below.
Affected products: MET-C1ab(D146/D147)
CAUSE
If certain Java VM operations are performed at the same time the machine enters Sleep
mode, the machine cannot do both of these properly at the same time. As a result, the
machine cannot recover from Sleep mode to normal operating mode later.
Note: Sleep mode is a mode with less energy consumption than that of the normal
Energy Saver mode.
SOLUTION
 In the field
Set SP5-730-001 (Java VM Platform setting) to a value of 0, OR
Set SP5-191-001 to a value of 0 (STR mode setting)
 Countermeasure
The System/Copy FW and Java VM were updated.
System/copy Java VM
MET-C1(D146/D147) 1.06 11.12.01
MET-C1(D146/D147) SOP 2.22 11.12.01
Subject: “Toner End” alert message does not clear. Prepared by: E.Hinata
SYMPTOM
The “Toner End” alert message does not clear.
CAUSE
1. The pin for the toner transport motor was not fitted into the bracket hole correctly at the
factory.
Correct:
Incorrect:
2. The toner transport screw was twisted or bent during factory assembly.
SOLUTION
Production line
1) A visual check of the transport screw was added.
2) A visual check of the toner supply motor was added.
Applied from: July 5, 2013 (see cut-in serial numbers below)
In the field
Do the following procedure for the affected color(s):
1. For each color, check the pin for the toner transport motor.
2. If the pin was not fitted into the bracket hole correctly, remove the transport motor unit
assembly [A] and fit the pin through the hole. If necessary, replace the unit.
See the “Correct” and “Incorrect” photos above.
3. Check the toner transport screw.

4. If the screw is bent as shown in the photos above, replace the sub hopper [A].
CUT-IN SERIAL NUMBERS
Product Cut-in S/N

Model name:
code: GER: Action1: Action2:
D14629 MET-C1a E153M750001
D14729 MET-C1b E163M750001
D14829 MET-C1c AA E173M750001
D14929 MET-C1d E183M750001
D15029 MET-C1e E193M750001
D14627 MET-C1a
D14727 MET-C1b
D14827 MET-C1c EU
D14927 MET-C1d
D15027 MET-C1e
*TBA
D14617 MET-C1a
D14717 MET-C1b
D14817 MET-C1c NA
D14917 MET-C1d
D15017 MET-C1e
*The serial numbers are still being confirmed.

We will update this RTB as soon as we can confirm the information.
Model: MET-C1b Date: 5-Nov-13 No.: RD147083
Subject: SC501-SC504 and Misdetection of paper end by Prepared by: S. Hayami

paper end feeler coming off from paper feed unit
SYMPTOM
1. SC501 – SC504
2. Misdetection of Paper End
CAUSE
The paper tray is filled over the specification limit, causing the paper stack to hit the paper
end feeler with force and knock the feeler off the paper feed unit.
Paper over the limit
Paper end feeler
Paper
Tray shift direction when closing tray
SOLUTION
Production line:
A guide was added to reduce the chances that the paper stack will contact the feeler.
Cut-in serial numbers: TBA
Note: When the tray is closed, the guide pushes the paper end feeler up before the
paper stack has a chance to contact it.
Slope guides the feeler upward

In the field:
Attach the following part to the side fence in each paper tray.
New part
Description Q’ty Int Note
number
One part is necessary for each
D1492834 GUIDE:FEELER:PAPER END 1 X/O
tray.
Attachment procedure:
1. Hook the upper side of the guide to the side fence.
Hook the upper side first.
2. Hook the lower side of the guide onto the guide fence until you hear a click.
Listen for a click at the

down side of the guide.
3. Check if the guide is attached to the guide fence correctly, by looking at the following
pictures.
NG
Check here
OK
Check here
Subject: Light image Prepared by: N.Yoshida

SYMPTOM
Light images
CAUSE
The bias terminal breaks when the PCDU is removed, causing the development bias to be
too high or too low.
Machine side spring breaks, damaging connection with PCDU

SOLUTION
Temporary solution - install this new part (D1492329: PCDU Rear Cover)
Temporary solution
 The shape of the gold plate in the rear of the PCDU which contacts the bias terminal
was also changed (planned for application to the production line in Dec.)
.Note: This allows the correct development bias to be applied, even if the spring is bent.
New part number: D1492329
Permanent solution
 The shape of the spring in the rear of the PCDU which contacts the bias terminal was
also changed (planned for application to the production line in Dec.)
 The shape of the bias terminal spring on the mainframe was changed (July 8).
After Before
Model: MET-C1ab/ MET-C1cde Date: 03-Dec-13 No.: RD147085
Subject: Firmware Release Note: animation Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the animation.
7.00 D1495564D December 2013 production Available


Model: MET-C1b Date: 25-Dec-13 No.: RD147086
Subject: Important note: FAX for TWN Prepared by: E.Hinata

Important Note about Installing the Fax Unit or G3 Option

on the MET-C1 (Taiwan Model Only)
 Attach the following decal to machines with a fax option or G3 Option installed. This is required
for all MFP models with this option installed, in order to comply with fax communication
authorization regulations.
Sample:
 The list of fax and G3 options that require this decal are listed below.
MET-C1ab
Product Product code line authorization number Action at the installation

Fax Option Type D163-04 G3-1 CCAB13F10090T0 Needed to attach
M3
G3 Interface Unit D163-12 G3-2 CCAB13F10100T3 No need
Type M3 (Attached at production line)
G3 Interface Unit D163-12 G3-3 CCAB13F10110T6 Needed to attach
Type M3
MET-C1cde
Product Product code line authorization number Action at the installation

Fax Option Type D167-04 G3-1 CCAB13F10120T9 No need
M4 (Attached on the bracket at
production line)
G3 Interface Unit D167-12 G3-2 CCAB13F10130T2 No need
Type M4 (Attached at production line)
G3 Interface Unit D167-12 G3-3 CCAB13F10140T5 Needed to attach
Type M4
Attachment location:
When you install fax or fax G3 option, attach the decal in the area shown in the photos.
 Fax option for MET-C1ab(D163-04):
D1637511 DECAL: PASSING

CERTIFICATE: TWN: FAX: D163-04
RACK: MIDDLE
40mm
 G3 option for MET-C1ab (D163-12):
IMPORTANT: You need to attach the decal for the G3-3 line, but do not have to for the G3-2 line.
This is because for the G3-2 line, the decal is already attached at the factory. See
the attachment location in the photo below.
D1637512 is attached for G3-2 line at

factory.
DECAL for G-3-3
BRACKET: G3/G4
 G3 option for MET-C1cde (D167-12)
IMPORTANT: You need to attach the decal for the G3-3 line, but do not have to for the G3-2 line.
This is because for the G3-2 line, the decal is already attached at the factory. See the attachment
location in the photo below.
Reissued: 16-Jun-15
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 27-Dec-13 No.: RD147087g
RTB Reissue
Subject: Firmware Release Note: SDKService for eDC Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the SDKService for
eDC.
1.06.01 D1501437F_forEDC May 2015 production Not Available
1.05.00 D1501437E_forEDC October 2014 production Not Available
1.04.00 D1501437D_forEDC September 2014 production Not Available
1.03.09 D1501437C_forEDC June 2014 production Not Available
1.02.01 D1501437B_forEDC March 2014 production Not Available
1.01.05 D1501437A_forEDC March 2014 production Not Available
1.01 D1501437_forEDC Initial release Not Available


- The operational panel display may return to the Home screen before the
scanning job is finished.
- The machine may not recover from Energy Saver mode.
- When repeatedly transitioning to and from energy-saving mode, the
SDKService process might suffer from a memory leak.
Reissued: 16-Jun-15
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 27-Dec-13 No.: RD147087g
1.03.09 Specification change
- Supports Web application API V1.02.
Other changes:
- Web application API V1.01
1.01.05 Symptom corrected
The following may occur after the user awakens the machine from Energy Saver mode
from inside Web Image Monitor:
- Web Image Monitor is unable to obtain the machine status information from the
machine's Web application
- The LCD touch panel takes about 10 minutes to come on line
Reissued: 04-Feb-16
Model: MET-C1ab Date: 15-Jan-14 No.: RD147088v
RTB Reissue
The items in Red Bold italics have been altered from previous versions or freshly added in this
time release.
Subject: Firmware Release Note: package_ALL Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the package_ALL.
16.00 D1475506Z January 2016 production Available
15.00 D1475506Y November 2015 production Available
14.01 D1475506X November 2015 production Available
14.00 D1475506W November 2015 production Available
13.20 D1475506V September 2015 production Available
12.10 D1475506R June 2015 production Available
12.0 D1475506Q June 2015 production Available
11.10 D1475506P May 2015 production Available
11.0 D1475506N May 2015 production Available
10.0 D1475506L April 2015 production Available
9.00 D1475506H January 2015 production Available
5.00 D1475506D May 2014 production Available
4.00 D1475506C February 2014 production Available
3.00 D1475506B - -
2.00 D1475506A December 2013 production Available
Reissued: 04-Feb-16
16.00 PACKAGE RELEASE
This package release contains the following firmware.
For the further description of changes made, see the Release Notes for each
firmware.
Program No. D1475575A

Version 1.22
Firmware System/Copy
Program No. D1475557R

Version 10.00.00
Firmware Fax
Program No. D1475558H

Version 04.00.00
Firmware RemoteFax
Program No. D1475560P

Version 01.12
Firmware Scanner
Program No. D1475561M

Version 1.10.10
Firmware Web Support
Program No. D1475567Q

Version 12.77
Firmware Network Support

Version 1.12
Firmware Printer

Version 1.12
Firmware Printer
Program No. D1655702J

Version 3.13.29
Firmware RPCS

Version 3.13.28
Firmware RPCS
Program No. D1655706L

Version 1.18
Firmware PCL
Program No. D1655732F

Version 1.06
Reissued: 04-Feb-16
Firmware PDF

Version 1.06
Firmware PDF
Program No. D1475504

Version 1.36:08
Firmware Engine
Program No. D1495559K

Version 09.00.00
Firmware GWFCU3.8-2(WW)
Program No. D1475562G

Version 1.00.4
Firmware Web Uapl

Version 1.05
Firmware NetworkDocBox

Version 1.08
Firmware OpePanel

Version 1.20.00
Firmware browser
Program No. D1655725D

Version 7.9.8
Firmware Option GL/GL2

Version 1.13
Firmware PCL
Program No. D1655709B

Version 8.47
Firmware RPDL

Version 3.1.3
Firmware External Auth

Version 08
Firmware SG3-ND

Version 7.00
Reissued: 04-Feb-16
Firmware animation
For the further description of changes made, see the Release Notes for each firmware.

Version 1.21.1

Version 10.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax
Program No. D1475560N

Version 01.11
Firmware Scanner

Version 1.10.10

Version 12.77

Version 1.12
Firmware Printer

Version 1.12
Firmware Printer

Version 3.13.29
Firmware RPCS

Version 3.13.28
Firmware RPCS

Version 1.18
Firmware PCL

Reissued: 04-Feb-16
Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.36:08
Firmware Engine

Version 09.00.00

Version 1.00.4
Firmware Web Uapl

Version 1.05

Version 1.08
Firmware OpePanel

Version 1.20.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 08
Firmware SG3-ND

Reissued: 04-Feb-16
Version 7.00
Firmware animation
Program No. D1475550Z

Version 1.21

Version 10.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 01.11
Firmware Scanner

Version 1.10.10

Version 12.77

Version 1.12
Firmware Printer

Version 1.12
Firmware Printer

Version 3.13.29
Firmware RPCS

Version 3.13.28
Firmware RPCS

Version 1.18
Firmware PCL
Reissued: 04-Feb-16
Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.36:08
Firmware Engine

Version 08.00.00

Version 1.00.4
Firmware Web Uapl

Version 1.05

Version 1.08
Firmware OpePanel

Version 1.20.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 08
Firmware SG3-ND
Reissued: 04-Feb-16
Version 7.00
Firmware animation

Version 1.21

Version 10.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 01.11
Firmware Scanner

Version 1.10.10

Version 12.77

Version 1.12
Firmware Printer

Version 1.12
Firmware Printer

Version 3.13.29
Firmware RPCS

Version 3.13.28
Firmware RPCS

Version 1.18
Firmware PCL
Reissued: 04-Feb-16

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.36:08
Firmware Engine

Version 08.00.00

Version 1.00.4
Firmware Web Uapl

Version 1.05

Version 1.08
Firmware OpePanel

Version 1.19.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 08
Firmware SG3-ND
Reissued: 04-Feb-16

Version 7.00
Firmware animation
Program No. D1475550Y

Version 1.20

Version 10.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 01.10
Firmware Scanner

Version 1.10.10

Version 12.77

Version 1.11
Firmware Printer

Version 1.11
Firmware Printer

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.18
Reissued: 04-Feb-16
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.35:08
Firmware Engine

Version 08.00.00

Version 1.00.4
Firmware Web Uapl

Version 1.05

Version 1.08
Firmware OpePanel

Version 1.19.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 08
Reissued: 04-Feb-16
Firmware SG3-ND

Version 7.00
Firmware animation
Program No. D1475550X

Version 1.19

Version 08.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 01.09
Firmware Scanner

Version 1.10.9

Version 12.75

Version 1.10
Firmware Printer

Version 1.10
Firmware Printer

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Reissued: 04-Feb-16
Version 1.18
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.34:08
Firmware Engine

Version 08.00.00

Version 1.00.4
Firmware Web Uapl

Version 1.04

Version 1.07
Firmware OpePanel

Version 1.18.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Reissued: 04-Feb-16
Version 08
Firmware SG3-ND

Version 7.00
Firmware animation
This package release contains the following Firmware.
For the further description of changes made, see the Release Notes for each Firmware.

Version 1.19

Version 08.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 01.09
Firmware Scanner

Version 1.10.9

Version 12.75

Version 1.10
Firmware Printer

Version 1.10
Firmware Printer

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Reissued: 04-Feb-16
Version 1.18
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.34:08
Firmware Engine

Version 08.00.00

Version 1.00.4
Firmware Web Uapl

Version 1.04

Version 1.07
Firmware OpePanel

Version 1.18.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Reissued: 04-Feb-16
Version 7.00
Firmware animation
Program No. D1475550W

Version 1.18

Version 07.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 01.08
Firmware Scanner

Version 1.10.8

Version 12.75

Version 1.10
Firmware Printer

Version 1.10
Firmware Printer

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.17
Firmware PCL

Reissued: 04-Feb-16
Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.34:08
Firmware Engine

Version 08.00.00

Version 1.00.3
Firmware Web Uapl

Version 1.03

Version 1.07
Firmware OpePanel

Version 1.18.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 7.00
Firmware animation
Reissued: 04-Feb-16

Version 1.18

Version 07.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 01.08
Firmware Scanner

Version 1.10.8

Version 12.75

Version 1.10
Firmware Printer

Version 1.10
Firmware Printer

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.17
Firmware PCL

Version 1.06
Firmware PDF

Reissued: 04-Feb-16
Version 1.06
Firmware PDF

Version 1.33:08
Firmware Engine

Version 08.00.00

Version 1.00.3
Firmware Web Uapl

Version 1.03

Version 1.07
Firmware OpePanel

Version 1.18.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 7.00
Firmware animation
Program No. D1475550V

Version 1.17
Reissued: 04-Feb-16

Version 07.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 01.08
Firmware Scanner

Version 1.10.8

Version 12.75

Version 1.10
Firmware Printer

Version 1.10
Firmware Printer

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.17
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.33:08
Firmware Engine

Version 07.00.00
Reissued: 04-Feb-16

Version 1.00.3
Firmware Web Uapl
Program No. D1475568E

Version 1.02

Version 1.07
Firmware OpePanel

Version 1.18.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 7.00
Firmware animation

Version 1.17

Version 07.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 01.08
Reissued: 04-Feb-16
Firmware Scanner

Version 1.10.8

Version 12.75

Version 1.10
Firmware Printer

Version 1.10
Firmware Printer

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.17
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.33:08
Firmware Engine

Version 07.00.00

Version 1.00.3
Firmware Web Uapl

Version 1.02

Reissued: 04-Feb-16
Version 1.07
Firmware OpePanel

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 7.00
Firmware animation
Program No. D1475550T

Version 1.16

Version 06.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 01.07
Firmware Scanner

Version 1.10.8

Version 12.74

Reissued: 04-Feb-16
Version 1.09
Firmware Printer

Version 1.09
Firmware Printer

Version 3.13.27
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.17
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.33:08
Firmware Engine

Version 07.00.00

Version 1.00.3
Firmware Web Uapl

Version 1.01

Version 1.07
Firmware OpePanel

Version 1.17.00
Firmware browser

Version 7.9.8
Reissued: 04-Feb-16
Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 7.00
Firmware animation

Version 1.16

Version 06.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 01.07
Firmware Scanner

Version 1.10.8

Version 12.74

Version 1.09
Firmware Printer

Version 1.09
Firmware Printer

Version 3.13.27
Firmware RPCS
Reissued: 04-Feb-16
Version 3.13.27
Firmware RPCS

Version 1.16
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.33:08
Firmware Engine

Version 07.00.00

Version 1.00.3
Firmware Web Uapl

Version 1.01

Version 1.07
Firmware OpePanel

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.12
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3
Reissued: 04-Feb-16

Version 7.00
Firmware animation

Version 1.16

Version 06.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 01.07
Firmware Scanner

Version 1.10.8

Version 12.74

Version 1.09
Firmware Printer

Version 1.09
Firmware Printer

Version 3.13.27
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.16
Firmware PCL

Version 1.06
Firmware PDF
Reissued: 04-Feb-16

Version 1.06
Firmware PDF

Version 1.32:08
Firmware Engine

Version 07.00.00

Version 1.00.3
Firmware Web Uapl

Version 1.01

Version 1.07
Firmware OpePanel

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.12
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 7.00
Firmware animation
Program No. D1475550S

Reissued: 04-Feb-16
Version 1.15

Version 06.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 01.07
Firmware Scanner

Version 1.10.6

Version 12.73

Version 1.08
Firmware Printer

Version 1.08
Firmware Printer

Version 3.13.27
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.15
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.32:08
Firmware Engine
Reissued: 04-Feb-16
Version 06.00.00

Version 1.00.3
Firmware Web Uapl

Version 1.01

Version 1.07
Firmware OpePanel

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.12
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 7.00
Firmware animation

Version 1.14

Version 05.00.00
Firmware Fax

Version 03.00.00
Reissued: 04-Feb-16
Firmware RemoteFax

Version 01.07
Firmware Scanner

Version 1.10.6

Version 12.73

Version 1.08
Firmware Printer

Version 1.08
Firmware Printer

Version 3.13.27
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.15
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.31:08
Firmware Engine

Version 06.00.00

Version 1.00.3
Reissued: 04-Feb-16
Firmware Web Uapl

Version 1.01

Version 1.07
Firmware OpePanel

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.12
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 7.00
Firmware animation
For the description of changes made, see the Release Notes for each firmware.

Version 1.13

Version 04.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 01.07
Reissued: 04-Feb-16
Firmware Scanner

Version 1.10.6

Version 12.72

Version 1.08
Firmware Printer

Version 1.08
Firmware Printer

Version 3.13.26
Firmware RPCS

Version 3.13.26
Firmware RPCS

Version 1.14
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.30:08
Firmware Engine

Version 06.00.00

Version 1.00.2
Firmware Web Uapl

Version 1.01
Reissued: 04-Feb-16

Version 1.06
Firmware OpePanel

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.12
Firmware PCL

Version 3.1.3

Version 7.00
Firmware animation
5.00a PACKAGE RELEASE
Program No. D1475550O

Version 1.12

Version 03.00.00
Firmware Fax

Version 02.00.00
Firmware RemoteFax

Version 01.06
Firmware Scanner

Version 1.10.6

Version 12.71
Reissued: 04-Feb-16

Version 1.07
Firmware Printer

Version 1.07
Firmware Printer

Version 3.13.25
Firmware RPCS

Version 3.13.25
Firmware RPCS

Version 1.13
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.29:08
Firmware Engine

Version 06.00.00

Version 1.00.2
Firmware Web Uapl

Version 1.01

Version 1.06
Firmware OpePanel

Version 1.16.01
Reissued: 04-Feb-16
Firmware browser

Version 7.9.8

Version 7.00
Firmware animation

Version 1.12
Firmware PCL

Version 3.1.3

Version 1.12

Version 03.00.00
Firmware Fax

Version 02.00.00
Firmware RemoteFax

Version 01.06
Firmware Scanner

Version 1.10.6

Version 12.71

Version 1.07
Firmware Printer

Version 1.07
Firmware Printer
Reissued: 04-Feb-16

Version 3.13.25
Firmware RPCS

Version 3.13.25
Firmware RPCS

Version 1.13
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.26:08
Firmware Engine

Version 06.00.00

Version 1.00.2
Firmware Web Uapl

Version 1.01

Version 1.05
Firmware OpePanel

Version 1.16.01
Firmware browser

Version 7.9.8

Version 7.00
Firmware animation
Reissued: 04-Feb-16

Version 1.12
Firmware PCL

Version 3.1.3

Version 1.11

Version 03.00.00
Firmware Fax

Version 02.00.00
Firmware RemoteFax

Version 01.06
Firmware Scanner

Version 1.10.6

Version 12.71

Version 1.07
Firmware Printer

Version 1.07
Firmware Printer

Version 3.13.25
Firmware RPCS

Version 3.13.25
Firmware RPCS
Reissued: 04-Feb-16

Version 1.13
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.26:08
Firmware Engine

Version 05.00.01

Version 1.00.2
Firmware Web Uapl

Version 1.01

Version 1.05
Firmware OpePanel

Version 1.16.01
Firmware browser

Version 7.9.8

Version 7.00
Firmware animation
Program No D1475550L
Version 1.09
Reissued: 04-Feb-16
Program No D1475557H
Version 02.00.00
Firmware Fax
Program No D1475558E
Version 01.02.00
Firmware RemoteFax
Program No D1475560G
Version 1.05
Firmware Scanner
Version 1.10.5
Version 12.70.5
Version 1.05
Firmware Printer
Version 1.05
Firmware Printer
Version 3.13.25
Firmware RPCS
Version 3.13.25
Firmware RPCS
Version 1.12
Firmware PCL
Program No D1655732D
Version 1.04
Firmware PDF
Version 1.04
Firmware PDF
Program No D1475503N
Version 1.25.2:08
Firmware Engine
Reissued: 04-Feb-16
Program No D1495559F
Version 05.00.01
Version 1.00.2
Firmware Web Uapl
Version 1.01
Program No D1471490C
Version 1.04
Firmware OpePanel
Version 7.00
Firmware animation
Reissued: 04-Feb-16
Model: MET-C1ab_SOP Date: 15-Jan-14 No.: RD147089z
RTB Reissue
The items in Red Bold italics have been altered from previous versions or freshly added in this
time release.
Subject: Firmware Release Note: package_ALL Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the package_ALL.
17.00 D1465519 November 2015 production Available
16.00 D1465506Y November 2015 production Available
15.20 D1465506X September 2015 production Available
15.10 D1465506W July 2015 production Available
15.00 D1465506V June 2015 production Available
14.10 D1465506T June 2015 production Available
14.0 D1465506S June 2015 production Available
13.10 D1465506R May 2015 production Available
13.0 D1465506Q May 2015 production Available
12.10 D1465506P April 2015 production Available
11.20 D1465506M January 2015 production Available
11.10 D1465506L January 2015 production Available
9.00 D1465506H November 2014 production Available
8.00 D1465506G September 2014 production Available
7.00 D1465506F July 2014 production Available
6.00 D1465506E May 2014 production Available
5.00 D1465506D April 2014 production Available
4.00 D1465506C February 2014 production Available
3.00 D1465506B - -
2.00 D1465506A December 2013 production Available
Reissued: 04-Feb-16

For the further description of changes made, see the Release Notes for each
firmware.

Version 3.14
Program No. D1465554C

Version F.20
Firmware PowerSaving Sys

Version 14.00.00
Firmware Fax

Version 05.00.00
Firmware RemoteFax

Version 02.24
Firmware Scanner

Version 2.06.3

Version 12.93

Version 2.03
Firmware Web Uapl

Version 2.09

Version 2.15
Firmware Printer

Version 2.15
Reissued: 04-Feb-16
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.29
Firmware RPCS

Version 3.13.28
Firmware RPCS

Version 1.18
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.36:08
Firmware Engine

Version 09.00.00

Version 1.20.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3
Reissued: 04-Feb-16

Version 08
Firmware SG3-ND

Version 3.13.1

Version F.20

Version 14.00.00
Firmware Fax

Version 05.00.00
Firmware RemoteFax

Version 02.23
Firmware Scanner

Version 2.06.3

Version 12.93

Version 2.03
Firmware Web Uapl

Version 2.09

Version 2.15
Firmware Printer

Reissued: 04-Feb-16
Version 2.15
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.29
Firmware RPCS

Version 3.13.28
Firmware RPCS

Version 1.18
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.36:08
Firmware Engine

Version 09.00.00

Version 1.20.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Reissued: 04-Feb-16
Version 3.1.3

Version 08
Firmware SG3-ND

Version 3.13

Version F.20

Version 14.00.00
Firmware Fax

Version 05.00.00
Firmware RemoteFax

Version 02.23
Firmware Scanner

Version 2.06.3

Version 12.93

Version 2.03
Firmware Web Uapl

Version 2.09

Version 2.15
Firmware Printer

Reissued: 04-Feb-16
Version 2.15
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.29
Firmware RPCS

Version 3.13.28
Firmware RPCS

Version 1.18
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.36:08
Firmware Engine

Version 08.00.00

Version 1.20.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Reissued: 04-Feb-16
Version 3.1.3

Version 08
Firmware SG3-ND

Version 3.13

Version F.20

Version 14.00.00
Firmware Fax

Version 05.00.00
Firmware RemoteFax

Version 02.23
Firmware Scanner

Version 2.06.3

Version 12.93

Version 2.03
Firmware Web Uapl

Version 2.09

Version 2.15
Firmware Printer
Reissued: 04-Feb-16
Version 2.15
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.29
Firmware RPCS

Version 3.13.28
Firmware RPCS

Version 1.18
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.36:08
Firmware Engine

Version 08.00.00

Version 1.19.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL
Reissued: 04-Feb-16
Version 3.1.3

Version 08
Firmware SG3-ND

Version 3.12

Version F.20

Version 14.00.00
Firmware Fax

Version 05.00.00
Firmware RemoteFax

Version 02.22
Firmware Scanner

Version 2.06.3

Version 12.93

Version 2.03
Firmware Web Uapl

Version 2.09

Version 2.14
Firmware Printer
Reissued: 04-Feb-16

Version 2.14
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.18
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.35:08
Firmware Engine

Version 08.00.00

Version 1.19.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL
Reissued: 04-Feb-16

Version 3.1.3

Version 08
Firmware SG3-ND

Version 3.12

Version F.20

Version 14.00.00
Firmware Fax

Version 05.00.00
Firmware RemoteFax

Version 02.22
Firmware Scanner

Version 2.06.3

Version 12.92

Version 2.03
Firmware Web Uapl

Version 2.09

Version 2.14
Reissued: 04-Feb-16
Firmware Printer

Version 2.14
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.18
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.35:08
Firmware Engine

Version 08.00.00

Version 1.19.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Reissued: 04-Feb-16
Firmware RPDL

Version 3.1.3

Version 08
Firmware SG3-ND

Version 3.12

Version F.20

Version 14.00.00
Firmware Fax

Version 05.00.00
Firmware RemoteFax

Version 02.22
Firmware Scanner

Version 2.06.3

Version 12.92

Version 2.03
Firmware Web Uapl

Version 2.09

Reissued: 04-Feb-16
Version 2.14
Firmware Printer

Version 2.14
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.18
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.34:08
Firmware Engine

Version 08.00.00

Version 1.18.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Reissued: 04-Feb-16
Version 8.47
Firmware RPDL

Version 3.1.3

Version 08
Firmware SG3-ND

Version 3.11

Version F.20

Version 13.00.00
Firmware Fax

Version 05.00.00
Firmware RemoteFax

Version 02.21
Firmware Scanner

Version 2.06.2

Version 12.91

Version 2.02
Firmware Web Uapl

Version 2.08
Reissued: 04-Feb-16
Version 2.13
Firmware Printer

Version 2.13
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.18
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.34:08
Firmware Engine

Version 08.00.00

Version 1.18.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL
Reissued: 04-Feb-16
Version 8.47
Firmware RPDL

Version 3.1.3

Version 08
Firmware SG3-ND

Version 3.11

Version F.20

Version 13.00.00
Firmware Fax

Version 05.00.00
Firmware RemoteFax

Version 02.21
Firmware Scanner

Version 2.06.2

Version 12.91

Version 2.02
Firmware Web Uapl

Version 2.08
Reissued: 04-Feb-16
Version 2.13
Firmware Printer

Version 2.13
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.18
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.34:08
Firmware Engine

Version 08.00.00

Version 1.18.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL
Reissued: 04-Feb-16
Version 8.47
Firmware RPDL

Version 3.1.3

Version 3.10

Version F.20

Version 12.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 02.20
Firmware Scanner

Version 2.06.1

Version 12.91

Version 2.01
Firmware Web Uapl

Version 2.07

Version 2.13
Firmware Printer

Reissued: 04-Feb-16
Version 2.13
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.17
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.34:08
Firmware Engine

Version 08.00.00

Version 1.18.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Reissued: 04-Feb-16
Version 3.1.3

Version 3.10

Version F.20

Version 12.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 02.20
Firmware Scanner

Version 2.06.1

Version 12.91

Version 2.01
Firmware Web Uapl

Version 2.07

Version 2.13
Firmware Printer

Version 2.13
Firmware Printer

Version 8.00
Reissued: 04-Feb-16
Firmware animation

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.17
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.33:08
Firmware Engine

Version 08.00.00

Version 1.18.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3
Reissued: 04-Feb-16

Version 3.09

Version F.20

Version 12.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 02.20
Firmware Scanner

Version 2.06.1

Version 12.91

Version 2.01
Firmware Web Uapl

Version 2.06

Version 2.13
Firmware Printer

Version 2.13
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.28
Firmware RPCS

Version 3.13.27
Reissued: 04-Feb-16
Firmware RPCS

Version 1.17
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.33:08
Firmware Engine

Version 07.00.00

Version 1.18.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 3.09

Version F.20

Version 12.00.00
Reissued: 04-Feb-16
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 02.20
Firmware Scanner

Version 2.06.1

Version 12.91

Version 2.01
Firmware Web Uapl

Version 2.06

Version 2.13
Firmware Printer

Version 2.13
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.28
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.17
Firmware PCL

Version 1.06
Firmware PDF

Reissued: 04-Feb-16
Version 1.06
Firmware PDF

Version 1.33:08
Firmware Engine

Version 07.00.00

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 3.08

Version F.19

Version 11.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 02.19
Firmware Scanner

Reissued: 04-Feb-16
Version 2.06.1

Version 12.90

Version 2.01
Firmware Web Uapl

Version 2.06

Version 2.12
Firmware Printer

Version 2.12
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.27
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.17
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.33:08
Firmware Engine

Version 07.00.00
Reissued: 04-Feb-16
Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.13
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 3.08

Version F.19

Version 11.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 02.19
Firmware Scanner

Version 2.06.1

Version 12.90

Version 2.01
Firmware Web Uapl
Reissued: 04-Feb-16
Version 2.06

Version 2.12
Firmware Printer

Version 2.12
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.27
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.16
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.33:08
Firmware Engine

Version 07.00.00

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.12
Firmware PCL
Reissued: 04-Feb-16

Version 8.47
Firmware RPDL

Version 3.1.3

Version 3.08

Version F.19

Version 11.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 02.19
Firmware Scanner

Version 2.06.1

Version 12.90

Version 2.01
Firmware Web Uapl

Version 2.06

Version 2.12
Firmware Printer

Reissued: 04-Feb-16
Version 2.12
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.27
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.16
Firmware PCL

Version 1.06
Firmware PDF

Version 1.06
Firmware PDF

Version 1.32:08
Firmware Engine

Version 07.00.00

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.12
Firmware PCL

Version 8.47
Firmware RPDL

Reissued: 04-Feb-16
Version 3.1.3

Version 3.07

Version F.19

Version 11.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 02.19
Firmware Scanner

Version 2.05

Version 12.89

Version 2.01
Firmware Web Uapl

Version 2.06

Version 2.11
Firmware Printer

Version 2.11
Firmware Printer

Reissued: 04-Feb-16
Version 8.00
Firmware animation

Version 3.13.27
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.15
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.32:08
Firmware Engine

Version 06.00.00

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.12
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3
Reissued: 04-Feb-16

Version 3.06

Version F.19

Version 11.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 02.18
Firmware Scanner

Version 2.05

Version 12.89

Version 2.01
Firmware Web Uapl

Version 2.05

Version 2.11
Firmware Printer

Version 2.11
Firmware Printer

Version 8.00
Firmware animation

Reissued: 04-Feb-16
Version 3.13.27
Firmware RPCS

Version 3.13.27
Firmware RPCS

Version 1.15
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.31:08
Firmware Engine

Version 06.00.00

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.12
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Reissued: 04-Feb-16
Version 3.05

Version F.19

Version 11.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 02.18
Firmware Scanner

Version 2.05

Version 12.89

Version 2.01
Firmware Web Uapl

Version 2.04

Version 2.11
Firmware Printer

Version 2.11
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.27
Firmware RPCS

Reissued: 04-Feb-16
Version 3.13.27
Firmware RPCS

Version 1.15
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.31:08
Firmware Engine

Version 06.00.00

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.12
Firmware PCL

Version 8.47
Firmware RPDL

Version 3.1.3

Version 3.04

Reissued: 04-Feb-16
Version F.19

Version 10.00.00
Firmware Fax

Version 04.00.00
Firmware RemoteFax

Version 02.17
Firmware Scanner

Version 2.05

Version 12.88

Version 2.00
Firmware Web Uapl

Version 2.04

Version 2.11
Firmware Printer

Version 2.11
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.26
Firmware RPCS

Version 3.13.26
Firmware RPCS

Reissued: 04-Feb-16
Version 1.14
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.30:08
Firmware Engine

Version 06.00.00

Version 1.17.00
Firmware browser

Version 7.9.8

Version 1.12
Firmware PCL

Version 3.1.3
6.00a PACKAGE RELEASE

Version 3.03

Version F.18

Version 09.00.00
Firmware Fax

Reissued: 04-Feb-16
Version 03.00.00
Firmware RemoteFax

Version 02.16
Firmware Scanner

Version 2.04

Version 12.85

Version 2.00
Firmware Web Uapl

Version 2.03

Version 2.1
Firmware Printer

Version 2.1
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.25
Firmware RPCS

Version 3.13.25
Firmware RPCS

Version 1.13
Firmware PCL

Version 1.12
Firmware PCL

Reissued: 04-Feb-16
Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.29:08
Firmware Engine

Version 06.00.00

Version 1.16.01
Firmware browser

Version 7.9.8

Version 3.1.3

Version 3.03

Version F.18

Version 09.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 02.16
Firmware Scanner

Reissued: 04-Feb-16
Version 2.04

Version 12.85

Version 2.00
Firmware Web Uapl

Version 2.03

Version 2.1
Firmware Printer

Version 2.1
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.25
Firmware RPCS

Version 3.13.25
Firmware RPCS

Version 1.13
Firmware PCL

Version 1.12
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Reissued: 04-Feb-16
Version 1.28:08
Firmware Engine

Version 06.00.00

Version 1.16.01
Firmware browser

Version 7.9.8

Version 3.1.3

Version 3.02

Version F.18

Version 09.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 02.16
Firmware Scanner

Version 2.04

Version 12.85

Reissued: 04-Feb-16
Version 2.00
Firmware Web Uapl

Version 2.03

Version 2.1
Firmware Printer

Version 2.1
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.25
Firmware RPCS

Version 3.13.25
Firmware RPCS

Version 1.13
Firmware PCL

Version 1.12
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.27:08
Firmware Engine

Version 06.00.00

Reissued: 04-Feb-16
Version 1.16.01
Firmware browser

Version 7.9.8

Version 3.01

Version F.18

Version 08.00.00
Firmware Fax

Version 03.00.00
Firmware RemoteFax

Version 02.15
Firmware Scanner

Version 2.04

Version 12.85

Version 2.00
Firmware Web Uapl

Version 2.02

Version 2.09
Firmware Printer

Reissued: 04-Feb-16
Version 2.09
Firmware Printer

Version 8.00
Firmware animation

Version 3.13.25
Firmware RPCS

Version 3.13.25
Firmware RPCS

Version 1.13
Firmware PCL

Version 1.05
Firmware PDF

Version 1.05
Firmware PDF

Version 1.26:08
Firmware Engine

Version 05.00.01

Version 1.16.01
Firmware browser

Version 7.9.8

Version 2.25

Version 06.00.00
Reissued: 04-Feb-16
Firmware Fax

Version 02.11.00
Firmware RemoteFax

Version 2.14
Firmware Scanner

Version 2.03

Version 12.72.7

Version 2
Firmware Web Uapl

Version 2.01

Version 2.07
Firmware Printer

Version 2.07
Firmware Printer

Version 3.13.25
Firmware RPCS

Version 3.13.25
Firmware RPCS

Version 1.12
Firmware PCL

Version 1.04
Firmware PDF

Version 1.04
Reissued: 04-Feb-16
Firmware PDF

Version 1.25.2:08
Firmware Engine

Version 05.00.01
Reissued: 19-Sep-14
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 24-Jan-14 No.: RD147090c
RTB Reissue
Subject: Firmware Release Note: PersonalizationService for eDC Prepared by: N. Yoshida
From: Connectivity Support Sect., Solution Support Dept.


PersonalizationService for eDC.
1.29.1 D1501433B_forEDC March 2014 production Not Available
1.28 D1501433A January 2014 production Not Available
1.25 D1501433_forEDC Initial release Not Available


1.29.1 Specification Change
1. Start.ricoh can be specified as the storage location for Personalization Service
information.
2. Technicians can now issue Tenant IDs and Tenant Passwords for start.ricoh.
3. In cases where Lynx or start.ricoh is specified as the place to save information, the history
log data of client application can be saved to this place.
Reissued: 19-Sep-14
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 24-Jan-14 No.: RD147091b
RTB Reissue
Subject: Firmware Release Note: iWnnIME_Greek for eDC Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the iWnnIME_Greek
for eDC.
2.1.7 D1501436_forEDC Initial release Not Available


2.1.7 Spec change：
Supported Greek characteristic IME
Model: MET-C1b Date: 05-Feb-14 No.: RD147092
Subject: Manual Correction: Caster Table Type M3 installation Prepared by: E.Hinata

Add the area highlighted in blue below.
Cater Table Type M3 (D17802)
Accessory Check:
Top Page > Main Chapters > Installation > Caster Table Type M3 > Accessory Check
Accessory Check
1 Right Lower Cover 1
2 Securing Bracket 2
3 Screws (M4 × 10) 2
4 Screw with Spring Washer (M4 × 10) 1
5 STUD:POSITIONING:TABLE:CASTER 3
Note: The location of this accessory is shown below.
The pins and screws

and brackets are on
the stabilizer.
Installation procedure:
Please refer to the service manual.
Top Page > Main Chapters > Installation > Caster Table Type M3 > Installation procedure
Model: MET-C1ab_SOP, MET-C1cde_SOP Date: 07-Feb-14 No.: RD147093
Subject: Firmware Release Note: animation Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the animation.


Reissued: 17-Feb-15
Model: MET-C1b Date: 07-Feb-14 No.: RD147094b
RTB Reissue
Subject: Controller Board P/N for "Smart Panel" Prepared by: E.Hinata
Important Information about Firmware for Machines with the

Smart Operation Panel vs. Normal Operation Panel
 For the same MET model, there are two types of controller boards available as
Service parts: One for machines with the Smart Operation Panel, and one for
machines with the Normal Operation Panel. See P/N below.
 Details about updating both types of firmware were announced in RTB #RD147075
(“Important Information about Smart Panel Firmware Updates”).
Controller boards for Normal Operation Panel machines:

Model Name Part Number Description
MP C3003 D1465675 PCB:CTL:METIS-C1A:EXP
MP C3503 D1475675 PCB:CTL:METIS-C1B:EXP
MP C4503 D1485665 PCB:CTL:METIS-C1C:EXP
MP C5503 D1495665 PCB:CTL:METIS-C1D:EXP
MP C6003 D1505665 PCB:CTL:METIS-C1E:EXP
Controller boards for Smart Operation Panel machines:

Model Name Part Number Description
Old (*1) New (*2)
MP C3003 D1465674 D1469074 PCB:CTL:METIS-C1A_CH:EXP
MP C3503 D1475674 D1479074 PCB:CTL:METIS-C1B_CH:EXP
MP C4503 D1485664 D1489064 PCB:CTL:METIS-C1C_CH:EXP
MP C5503 D1495664 D1499064 PCB:CTL:METIS-C1D_CH:EXP
MP C6003 D1505664 D1509064 PCB:CTL:METIS-C1E_CH:EXP
IMPORTANT:
1) For the initial service parts, only the controller for Smart Operation Panels was
available as a Service part. Therefore, if you replace the controller board for Smart
Operation Panels with the board for Normal Operation Panels, make sure to install the
System/Copy firmware for Normal Operation Panels.
Reissued: 17-Feb-15
Model: MET-C1b Date: 07-Feb-14 No.: RD147094b
2) The P/N for the controller boards for Smart Operation Panels was changed due to
administrative purposes. The old and new boards are completely interchangeable.
3) If you install the firmware for the Smart Operation Panel on a machine with the Normal
Operation Panel (or vice-versa), update the firmware to the correct version.
Part numbers for Smart and Normal Operation Panel firmware:

D146/D147
PowerSaving Sys D1475554 D1465554
Fax D1475557 D1465557
RFax D1475558 D1465558
Scanner D1475560 D1465560
Websys D1475561 D1465561
WebUapl D1475562 D1465562
Network Support D1475567 D1465567
Network Doc Box D1475568 D1465568
Printer D1655701 D1465570
Java VM D1475579 D1465579
D148/D149/D150
PowerSaving Sys D1495554 D1485554
Fax D1495557 D1485557
RFax D1495558 D1485558
Scanner D1495560 D1485560
Websys D1495561 D1485561
WebUapl D1495562 D1485562
Network Support D1495567 D1485567
Network Doc Box D1495568 D1485568
Printer D1665701 D1485570
Java VM D1495579 D1485579
Subject: Trouble shooting: Finisher SR3140/SR3150 staple Prepared by: M.Kumagai

misalignment
SYMPTOM
Some sheets of paper may skew (become misaligned) when sent to the staple tray of the
SR3140/SR3150 finisher.
Example 1: Misalignment along the paper exit direction
Example 2: Misalignment perpendicular to the paper exit direction
CAUSE
The jogger cannot align the sheets correctly under the following conditions.
1. Both of the paper’s side edges (i.e. 90 degrees to the feed direction) are curled.
2. The paper’s side edges are relatively rough
SOLUTION
Production line:
The Finisher firmware was modified to Ver. 01.160:04 (the timing control for the jogger
fence was changed to improve alignment accuracy).
Cut-in serial numbers:

MODEL
DESTINATION CODE SERIAL NO.
NAME
SR3140 North America/ D68617 E543QC10001 ~
Latin America/ Europe/Asia/ Taiwan/Australia
SR3150 D68717 E553QC10419 ~
In the field:
Do the following:
1. Update the Finisher firmware to Ver. 01.160:04 or newer.

2. If the symptom still occurs, adjust the following SP modes:
For “Example 1” above:

Increase the jogger fence distance using SP6143-001 thru –015 (Jogger Pos Adj:1K
FIN]).
Note: Misalignment occurs if the paper width is narrower than the jogger width.
For “Example 2” above:

Decrease the jogger fence distance using SP6143-001 thru –015 (Jogger Pos Adj:1K
FIN).
Note: Misalignment occurs if the paper width is wider than the jogger width.
3. Print out 2 stapled sets of 50 sheets each and check the alignment.
Reissued: 13-Oct-15
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 14-Feb-14 No.: RD147096g
RTB Reissue
Subject: Firmware Release Note: Web Browser NX for eDC Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the Web Browser
NX for eDC.
1.403.0 D1501434G_forEDC September 2015 production Not Available
1.402.0 D1501434F_forEDC May 2015 production Not Available
1.401.0 D1501434E_forEDC October 2014 production Not Available
1.301.0 D1501434D__forEDC October 2014 production Not Available
1.201.0 D1501434C__forEDC June 2014 production Not Available
1.101.0 D1501434B March 2014 production Not Available
1.02.0 D1501434A March 2014 production Not Available
1.01.0 D1501434_forEDC 1st Mass production Not Available

- When a print job or scan job is being executed, the System Auto Reset timer might
not be set.
Reissued: 13-Oct-15
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 14-Feb-14 No.: RD147096g
1.02.0 Specification change
The wording "What Is Web Browser NX?" is displayed after the browser NX application
boots up.
Subject: Procedure of package firmware Update Prepared by: T. Kiyohara

Update Procedure for Package Firmware
OVERVIEW
・ The release of firmware packages has begun. These packages are comprised of multiple individual
firmware modules (Example: System/Copy, Engine, other). In parallel with this, the individual
modules will continue to be released separately.
・This RTB explains the update procedure for firmware packages.
1. SFU (Smart Firmware Update): Updating package firmware over the network
 This feature is accessible from the machine operation panel, via the new [Firmware Update] menu in
SP mode. From this menu, it is possible to download firmware as well as install the new firmware on
the machine.
 There are two methods to perform an SFU: Update immediately or update at the next visit. With the
second method, a technician can schedule a future firmware download (to be performed
automatically), and then manually install this firmware at the next service visit.
 The firmware download may take several tens of minutes depending on the network environment.
For this reason, the second method (update at the next visit) is recommended.
NOTE:
- To use this feature, the machine in question must have an embedded @Remote appliance installed.
It cannot be used on machines that connect to @Remote via non-embedded intermediary appliance.
2. Updating package firmware via an SD card

 For models that have package firmware available, package firmware update can also be performed
using the conventional SD card method. This is done by writing the package firmware directly to the
SD card and then installing the firmware in the conventional way.
Types of firmware update files, supported update methods:
SFU SD RFU
Individual firmware X ○ ○
Package firmware ○ ○ X
3. Supported firmware
The firmware has been modified to support SFU. The following table shows the supported System/Copy
versions for the Met-C1a/b/c/d/e.
Model Part number Version

RICOH MP C3003/C3503 D1475550K 1.08
RICOH MP C3003Z/C3503Z D1465550H 2.24
RICOH MP C4503/C5503/C6003 D1495550L 1.12
RICOH MP C4503Z/C5503Z/C6003Z D1485550H 2.24
Package file: xxxxxxxx.pkg

Package firmware required for SFU
4. Methods
The following three methods are available for updating package firmware.
1. SFU (Firmware update from operation panel)

2. Update at the next visit (Reserve)
2-1 below for how to program the update to be performed later
2-2 below for how to view information for programmed updates
2-3 below for how to install the downloaded firmware on the machine
3. Update via SD card
1. SFU (Firmware update from operation panel)
PROCEDURE
1. Access SP mode and tap the [Firmware Update] button.
Note: This button will appear even on models which do not have an embedded @Remote appliance
(i.e. models that do not support SFU). If this button is pressed, an error code will be displayed.
Error codes:
E57 The machine is not @Remote connected.
E58 The machine is @Remote connected, but not via an embedded appliance.
E60 The machine does not support installation of an HDD.
E49 SP5-886-001 is set to prohibit firmware (ROM) updates.
E68 SFU is not ready (Package firmware does not exist)
2. Tap [Update].
3. Tap [Execute Update].
4. Tap [YES].
The following screen will be displayed.
Once all of the firmware data has been downloaded, the following screen will be displayed.
The machine will then automatically reboot itself.
2. Update at the next visit (Reserve)

As mentioned above, it is possible to set the machine to download the package firmware necessary for SFU
in advance, and then perform the actual installation at the next service visit. This eliminates the need to wait
for the firmware to download at the service visit.
2-1 How to set the machine to download firmware later (RESERVE)

PROCEDURE:
(i.e. models that do not support SFU). If this button is pressed, an error code will be displayed.
Error codes:
2. Tap [RESERVE].
3. Tap [Reservation setting].
4. Check whether or not the package firmware has been downloaded to the machine.
If the package firmware has not been downloaded to the machine yet:
- The reservation settings screen will be displayed. Enter the following information.
・”Next time to visit this customer”:

The package firmware will be automatically downloaded by this time/date.
・”When to receive? (1-7)”:

The download of the package firmware will begin the specified amount of time in advance of the
next visit.
Note: In the two diagrams below, the firmware was set to be downloaded by the day preceding the
next scheduled visit. In the first diagram, the download was successful on the first try. In the second
diagram, the download failed three times and was successful on the fourth try.
Note:
 If the firmware download fails or cannot be completed due to network settings/condition, no
power to the machine, or other reason, the machine will continue retrying every six hours
until the scheduled deadline (up to a maximum of four tries). For example, if the download
is set for the day before the next visit, the machine will attempt the download at 24 hours
before the visit, and then continue trying every six hours (max. four tries total).
 Therefore, if the download cannot be completed successfully by the time of the next
scheduled visit, the machine will stop trying to download the firmware.
 The retry is only performed in cases where the firmware download has failed.
 If the machine is in Energy Saver mode when the download is scheduled to begin, the
download will be performed in the background and the machine/panel will stay in Energy
Saver mode.
 The download will continue uninterrupted even if the user initiates a print job, copy job, or
other operation while the download is in progress.
 The download will be terminated if the user turns the power off while the download is in
progress.
If the package firmware has already been downloaded to the machine:
- The following screen will be displayed.

- After the flow of operations for update at next service visit has been completed, it is possible to program
(Reserve) a future download.
Note: If package firmware has already been downloaded to the machine’s hard drive, it is not
possible to program another scheduled download (reservation). A new reservation can be
made by executing an upload of the firmware in the hard drive, as this will delete the
downloaded firmware file.
2-2．How to check the firmware downloaded with RESERVE
PROCEDURE
(i.e. models that do not support SFU). If this button is pressed, an error code will be displayed
Error codes:
2. Tap [Reserve].
3. Tap [Reserved and received package information].
4. Check the information displayed.

Note: This information will only be displayed if the reserved firmware has already been downloaded.
IMPORTANT: If the data items appear as shown below (“-“), return to PROCEDURE 2-1 and redo the
firmware reserve settings.
2-3．How to install firmware downloaded with RESERVE
PROCEDURE
(i.e. models that do not support SFU). If this button is pressed, an error code will be displayed
Error codes:
2. Tap [Update].
3. Tap [Reservation setting].

4. Tap [YES].
Note: This screen is only displayed if the reserved firmware has already been downloaded to the machine.
This dialog ensures that the most recent version can be installed in the machine, even if the
version already downloaded is not the latest version.
The following screen is then displayed:
Once the update has been completed, the following screen is displayed and the machine automatically
reboots.
3. How to update package firmware using an SD card
PROCEDURE
Writing the package firmware to the SD card:
1. Create a new folder inside the SD card and name it “package”. Then, copy the package firmware
(xxxxxxxx.pkg) to this folder.
IMPORTANT: 1. This folder must be named “package” in order for the update to work. If you copy the
package firmware into the “romdata” folder, the update will not work.
2. Only one version of the package firmware should be copied in the folder. If you copy
multiple version of package firmware in SD card, machine select only one version of
firmware randomly.
Installing the package firmware written to the SD card:
2. Turn the machine main power OFF.

3. Insert the SD card containing the package firmware into the SD card slot.
4. Turn the machine main power ON.
5. Tap [Package] and then [OK] when the following screen appears.
6. Tap [Update].
The following screen will appear:

The progress of the update will be displayed as follows.

- In this example, 9 of 22 items have been updated.
- When the update is complete, “Update done” is displayed.
Reissued:26-Sep-14
Model: MET-C1b Date: 17-Feb-14 No.: RD147098a
RTB Reissue
Subject: Trouble shooting: Horizontal banding (rainbow image) Prepared by: M.Kumagai
The descriptions in red have been added.
SYMPTOM
Horizontal banding (rainbow image) may occur at random intervals when printing out at
600dpi or 1200dpi with 4C gradation.
CAUSE
Slight vibrations are transmitted to the image transfer area, which are then visible as
banding.
SOLUTION
This can be improved by changing the rotational speed of the OPC from -0.2% to -2.8%,
as described below.
1. SP1-801-133/134/135: Change from -20 to -280.

2. SP2-111-004: Execute
Reissued:26-Sep-14
NOTE:
The following list shows the relationship between printing speed and paper thickness.
SP Speed Paper Thickness
Met-C1yz/ab Met-C1cde
D176/177/146/147 D148/149/150
1-801-133 Standard Thin/Plain/Middle Thick Thin/Plain/Middle Thick
1-801-134 Middle - Thick paper 1
1-801-135 Low Thick paper 1/2/3/4 Thick paper2/3/4
Subject: DF3090 hinge change Prepared by: N.Yoshida

Overview
Change: A damper was added to the hinge of the ARDF.

Reason: To allow the ARDF to close slowly and to reduce noise when the ARDF is closed
with force.
See PROCEDURE below.

Note: Using the old part has no effect on product safety or quality.
 Part change
Old part (without damper) NEW part (with damper)
PN D6841236 D7791237
Description HINGE:LEFT HINGE:LEFT
Differences No screw inside Contains a screw inside
The black area shown by the red The white area shown by the red
arrow. arrow.
 Cut in serial number

Model SN
D77917 E933QC10001
D14629 E153MC50001
D14729 E163MC50001
NOTE: Cut in serial number for the other region will be announced shortly
 Procedure
NOTE:
 Adjust the registration and original skew on an as-needed basis.
 It takes 30 or 40 minutes to complete this procedure.
1. Detach the DF from the mainframe.

TIP: This step will be easier to perform if you remove the rear cover first.
2. Put the DF onto a flat surface, keeping the bracket pins (shown by the arrows) free, as
shown.
・Be careful that the scanner section (see the yellow bubble in Step 1 above), incl. the
guide plate and Mylar, is not damaged in any way.
・Do not hook the Mylar (marked with the first arrow) onto anything.
IMPORTANT: This part is movable, and can be "inserted" into the DF by pressing it. The
part will return to its original position via a spring-loaded mechanism if pressed again.
3. Remove the rear cover.
4. Undo the clip and then remove the harness.

5. Remove the connectors (a) for the two motors and cooling fan.
6. Remove the screw (b) for the harness guide.
a a
7. Remove the two screws (a) and spring (b) for the paper feed motor bracket.
8. Remove the paper feed motor unit.
a a
9. Remove the plastic ring (a) and flange, and then remove the timing belt.
10. Remove the reverse torque limiter (b) from the shaft.
11. Remove the ring (a) for the gate pawl.

12. Remove the e-ring (b) for the hinge fixing shaft.
b
13. Loosen the belt tensioner screw (a) and then remove the spring (b).
14. Remove the two screws (a) for the motor bracket.
15. Remove the paper transport motor unit.
a
16. Remove the belt tensioner and screw.

17. Pull out the hinge fixing shaft (DO NOT remove the e-ring).
2
1
18. Remove the stepping screw and spring.

Important: Grease has already been applied to this stepping screw.
19. Remove the hinge.
1
1
2
20. Insert the hinge with the damper attached.

21. Insert the hinge fixing shaft.
①
2
①
②
1
22. Attach the e-ring for the hinge fixing shaft.

23. Insert the ring for the gate pawl.
IMPORTANT: This is a snap-fit part. After inserting it, make sure it is locked in place by
pulling it toward you gently. (It should stay locked in place).
23. Attach the stepping screw for the hinge and spring.
2
24. Attach the stepping screw for the hinge and spring.
IMPORTANT: After attaching, press on the screw head and make sure that the screw
lowers. If it does not move, loosen the screw and re-tighten it.
(This is because if it does not move, this means that the screw is pressing against the
plate stay and cannot move).
25. Attach the reverse torque limiter.
IMPORTANT: To do this, mount the torque limiter onto the shaft and hook on the timing
belt. Then, attach the flange and secure in place with the plastic ring.
26. Attach the paper feed motor unit.
IMPORTANT: To do this, hook the bracket onto the plate, hook the timing belt onto the
motor pulley, and then attach/load the spring.
Attach the two springs (a) only part of the way (do not tighten all the way), and make sure
that the motor unit can be moved side to side (L-R).
a
a
27. Rotate the white gear by hand, and "break in" the timing belt.
28. Firmly attach the 2 screws for the paper feed motor bracket (which you fixed
temporarily in #26).
Note: The photo shows the harness guide after it has been attached.
2
29. Attach the belt tensioner. Tighten screw (a) only part of the way; do not tighten all the
way.
IMPORTANT: Align the cut-out in the belt tensioner with the hole in the rear plate.
30. Hook the pulley for the paper transport motor unit onto the belt, and insert the shaft
into the hole (b) in the rear plate (No. 28).
31. Tighten the two screws for the paper motor transport unit.
32. Hook the spring for the belt tensioner.
33. Leave the screw for the belt tensioner tightened only part of the way; do not tighten all
the way.
3
2
34. Tighten the attachment screw for the harness guide.

35. Pass the harness for the magnetic clutch through the harness guide, as shown.
2
36. Insert the connectors for the motor and cooling fan, and fix the harness in place with
the clip.
37. Dock the DF with the mainframe, and turn the jam removal dial (to get the timing belt
for the paper transport unit used to the movement).
Note: In this photo, the rear cover has not been attached yet.
38. Completely tighten the screw for the belt tensioner, which you tightened half way in
#32.
39. Attach the rear cover.
IMPORTANT: Make sure that the pawl is properly in place (make sure it has not come
loose), as shown in the photo.
40. Remove the white plate and adjust its position.
IMPORTANT: This positioning adjustment must be performed whenever you remove and
re-attach the DF.
41. Confirm that the DF can be closed slowly in the orientation shown in the photo.
Note: The machine shown in this photo is slightly different from the actual model.
Reissued:05-Mar-14
RTB Reissue
Subject: Creasing Paper occurs when A3 printing Prepared by: T.Kiyohara
SYMPTOM
Paper creasing occurs near the trailing edge when feeding A3 sheets from the second
mainframe paper feed unit, the paper feed tray of the Paper Feed Unit PB3160, or the
paper feed tray of the Paper Feed Unit PB3150.
CAUSE
The tray’s side fences or end fences may not be set correctly. When this happens, there is
too much space between the paper and fences at two corners (see Photo 1 below). This
causes the paper to skew and form creases.
Note: On the predecessor model (Model-At/Ap; see Photo 2), there is no gap between
the paper and fences, even if the fences are not set correctly.
Reissued:05-Mar-14
Photo 1: Model Ap/At series
Note: There is no gap at the two corners, and the paper is fixed at these spots.
Photo 2: Model MET
Note: There is a gap at these two points with SRA3 sized paper.
Reissued:05-Mar-14
Temporary SOLUTION
- Advise users how to set the end and side fences correctly.
- Advise the user to close the paper tray slowly when the tray is loaded to capacity (full).
Note: This is because if the tray is closed with force when it is full, the end fences and
side fences may move.
Permanent SOLUTION
The following bracket [A] (PN: D1492852) and coin screw [B] (PN: D1492854) have been
added.
Note: The user can replace the fixing screw using a coin.
Applied to the production line: December 2013
[A]
[B]
Reissued:05-Mar-14
CUT-IN SERIAL NUMBERS:
Product GER:
Model name: Cut-in S/N
code:
D14629 MET-C1a AA E153MB50601～
D14729 MET-C1b E163MB50147～
D14829 MET-C1c E173MB50256～
D14929 MET-C1d E183MB50094～
D15029 MET-C1e E193MC50001～
D14627 MET-C1a E153MB30001～
D14727 MET-C1b E163MB30001～
D14827 MET-C1c E173MB30001～
EU
D14927 MET-C1d E183MB30028～
D15027 MET-C1e E193MB20094～
D15025 MET-C1e_ch E193MB20001～
D14617 MET-C1a NA E153MB60547～
D14717 MET-C1b E163MB60412～
D14817 MET-C1c E173MB61041～
D14917 MET-C1d E183MB10001～
D15017 MET-C1e E193MB10034～
Model:MET-C1b Date: 24-Feb-14 No.: RD147101
Subject: Slow printing on E22-C Prepared by: N. Yoshida
SYMPTOM
Printing productivity/speed drops dramatically. Depending on the file printed, it may drop
to 1/10 the expected speed.
Note: This only occurs when the color controller E-22C is installed on a Met-C1ab
(D146/D147).
CAUSE
Firmware bug
The GW controller receives the print file from the E-22C, but the file size is different than
what the GW controller requested. As a result, the GW controller continuously
communicates with the E-22C in an attempt to receive a file of the correct size.
SOLUTION
Update the System/Copy firmware to the following version or newer if a E-22C is installed
on a Met-C1.
Met-C1ab Ver. 1.11

Met-C1ab SOP Ver. 3.01
Model:MET-C1b Date: 05-Mar-14 No.: RD147103
Subject: SC681, Jam100 Prepared by: N. Yoshida
SYMPTOM
SC681 (Toner Cartridge: ID Chip Communication Error), Jam100 (initial jam) occurs.
CAUSE
The toner bottle comes loose because of machine vibration during printing. Then, the machine
detects the above error. Sometimes the front cover is opened because of pushing by a toner bottle.
NOTE: The root cause is a lack of spring pressure for the bottle lock.
SOLUTION
 Production line
The type of spring has been changed to increase the pressure.
Applied from: August, 2013 at the Chinese factory

Product GER:
code:
D14629 MET-C1a AA E153M850001～
D14729 MET-C1b E163M850001～
D14829 MET-C1c E173M850001～
D14929 MET-C1d E183M850001～
D15029 MET-C1e E193M850001～
D14627 MET-C1a E153M920001～
D14727 MET-C1b E153M910001～
D14827 MET-C1c E173M830001～
EU
D14927 MET-C1d E183M830001～
D15027 MET-C1e E193M820001～
D15025 MET-C1e_ch E193M840001～
D14617 MET-C1a NA E153M910001～
D14717 MET-C1b E163M860001～
D14817 MET-C1c E173M860001～
D14917 MET-C1d E183M860001～
D15017 MET-C1e E193M810001～
 Action in the field
Change the spring to one with the new part number.
New part Description Q’ty

number
D1473325 TORSION SPRING: STOPPER: 4
TONER CARTRIDGE: 4.8N
Difference between before and after:

 Procedure:
1 Open the front cover.
2 Open the right cover.
3 Remove the main power switch cover. (Screw x1)
4 Remove the paper exit tray.
5 Remove the upper left cover. (Screw x1)
6 Remove the left rear cover. (Screw x2)
7 Remove the reverse tray or 1-bin tray. (Screw X1, harness x1).
8 Remove the paper exit cover. (Screw x1, harness X2)
9 Remove the paper exit lower cover. (Screw x2)
10 Remove the supply duct [A]. (Screw x2 in red arrow)
11 Attach the sheets as shown below.

Important: The spring will tend to "fly" off and fall down somewhere inside the machine. Do this
step in order to prevent this.
Spring may fall down here. (Blue)

12 Use a light as shown in order to do the next step.
13 Remove the right spring [A] for each color.

Caution: To prevent the spring from "flying" off, hold with pliers strongly.
Recommended tool: Magnetized pliers (HOZAN P-22)
14 Hold the new spring as shown below.

Hold by the top of the pliers.
15 Attach the new spring (pass the housing pin through the wound part of the spring, as
shown).
16 Hook the upper arm of the spring to the housing using the flat head screwdriver. Then push
the spring down using a flat-head screwdriver or your finger.
Tool: Flat-head screwdriver
17 Push the lock lever using your finger to make sure it can be pushed back.
Clean the lock lever.
Important: Be sure to clean the lock lever before and after you touch it. If there is a lot of dirt, use
alcohol.
Tools: Cloth, alcohol

18 Remove the sheets of paper.
19 Attach the supply duct. (Screw x2)

20 Attach the paper exit lower cover. (Screw x2).
21 Attach the paper exit cover. (Screw x1, harness X2).
22 Attach the reverse tray or 1bin tray. (Screw x1, Harness x1)
23 Attach the left rear cover. (Screw x2)
24 Attach the upper left cover. (Screw x1)
25 Attach the paper exit tray.
26 Attach the main power switch cover. (Screw x1)
27 Close the right cover.
28 Close the front cover.
Reissued:13-May-14
Model: MET-C1b Date: 05-Mar-14 No.: RD147104a
RTB Reissue
Subject: Noise from registration section Prepared by: N.Yoshida
SYMPTOM
A squeaking noise can be heard coming from the registration section under low-
temperature conditions.
CAUSE
The low temperature causes a tiny amount of deformation in the e-ring used for the
registration roller shaft. As a result, the e-ring touches the bracket.
Reissued:13-May-14
SOLUTION
Production line:
The shape of the bracket was changed so that there is a larger clearance between the e-
ring and bracket.

Product GER:
code:
D14629 MET-C1a AA E153MB50601～
D14729 MET-C1b E163MB50147～
D14829 MET-C1c E173MB50256～
D14929 MET-C1d E183MB50094～
D15029 MET-C1e E193MB50001～
D14627 MET-C1a E153MA20325～
D14727 MET-C1b E163MB30001～
D14827 MET-C1c E173MA30253～
EU
D14927 MET-C1d E183MA30085～
D15027 MET-C1e E193MB20001～
D15025 MET-C1e_ch E193MB20001～
D14617 MET-C1a NA E153MB60547～
D14717 MET-C1b E163MA60927～
D14817 MET-C1c E173MA60436～
D14917 MET-C1d E183MB10001～
D15017 MET-C1e E193MB10001～
In the field:
1. Open the duplex unit.

Reissued:13-May-14
2. Remove the retaining rings on the front and rear side as shown in the photo and
release the lever from the main frame.
3. Keep the right cover unit the position as shown in the photo.
4. Open the paper transfer roller unit box, remove the retaining ring at the front side and
remove the screw on the bracket at the rear side.
Reissued:13-May-14
Reissued:13-May-14
5. Insert a silencer (08050106) at the position as shown in the photo.
08050106
6. Apply a dot of silicone grease on both sides of the e-ring (shown in red in the diagram).
Target amount
Reissued:13-May-14
grease
7. Attach the screw.
8. Attach the retaining ring on the paper transfer roller unit box.
9. Attach the retaining ring to the right cover unit.

Subject: Jam001/014 on ARDF3090 Prepared by: N. Yoshida
SYMPTOM
Jam001 occurs with simplex scanning or Jam 014 occurs with duplex scanning after the
DF3090 scans the last original.
CAUSE
There are some burrs on the holder for the feeler used to detect the original. As a result,
the feeler cannot move back to the home position after the last sheet of the original is fed.
Note: This was found to be limited to a certain production lot.
Feeler for original detection:
Burr
SOLUTION
Production line
Holders without any burrs are used.

Product GER:
code:
D14629 MET-C1a AA E153M950001～
D14729 MET-C1b E163M850247～
D14829 MET-C1c E173M850001～
D14929 MET-C1d E183M850001～
D15029 MET-C1e E193M850001～
D14627 MET-C1a E153M920255～
D14727 MET-C1b E163MB20001～
D14827 MET-C1c E173MA20001～
EU
D14927 MET-C1d E183M930001～
D15027 MET-C1e E193M850001～
D15025 MET-C1e_ch E193M850001～
D14617 MET-C1a NA E153M960351～
D14717 MET-C1b E163M960382～
D14817 MET-C1c E173M850001～
D14917 MET-C1d E183M850001～
D15017 MET-C1e E193M850001～
In the field
PROCEDURE
1. Push and then release the original detection feeler by hand several times, and check if
the feeler moves smoothly.
Push Release
2. Look at the count of SP7515-001 and SP7515-014 on the SMC sheet and check whether
original detection was frequently ON.
3. If the feeler does not move smoothly or Jam001/014 occurs frequently, continue to
Step 4.
4. Open the cover and lift up the original table.
5. Remove the table (screws circled in red, pawls circled in blue in photo below).
6. Remove the feeler.

7. Check whether there are any burrs on the holder, as shown in the photo.
Enlargement
8. If there are any burrs, remove them using a standard head (minus) screwdriver.
IMPORTANT: Make sure not to damage the locking part of the feeler. Otherwise, the
original jams may occur more easily.
9. Make sure that the feeler can move smoothly from the bottom by pushing and releasing
it by hand.
10. Re-attach all the parts you removed in the opposite order.
Model: MET-C1b Date: 05-Mar-14 No.: RD147106
Subject: PTR box decal Prepared by: N.Yoshida

Important Information about the Fusing Lever
 The new part shown below (D1496220) has been added.

 This is to prevent the end user from holding the fusing unit in the wrong place when
pulling the unit out to clear a jam, which can sometimes break the unit.
 This can happen because the fusing unit lever (which customers used to pull out the
unit on previous models) is located in a different area on this model.
 Part added:
D1496220

Product GER:
code:
D14629 MET-C1a AA E153MB50307～
D14729 MET-C1b E163MB50078～
D14829 MET-C1c E173MB50179～
D14929 MET-C1d E183MB50070～
D15029 MET-C1e E193MB50012～
D14627 MET-C1a E163MB30001～
D14727 MET-C1b E163MB30001～
D14827 MET-C1c E173MB30001～
EU
D14927 MET-C1d E183MB30001～
D15027 MET-C1e E193MB20067～
D15025 MET-C1e_ch E193MB20001～
D14617 MET-C1a NA E153MB60547～
D14717 MET-C1b E163MB60412～
D14817 MET-C1c E173MB60001～
D14917 MET-C1d E183MB60288～
D15017 MET-C1e E193MB10034～
Subject: Toner blasting image Prepared by: N.Yoshida

SYMPTOM
Toner blasting may occur.
NOTE:
 This rarely occurs on the Met-C1cde.
 The error will correct itself after about 40k pages are output.
CAUSE
Toner density control error
The firmware fails to set a target minimum value for toner concentration during processing
control. As a result, the machine supplies more toner than the target amount.
SOLUTION
Do the following:
1. Check the following SPs to see whether or not the machine has abnormal values. If the
following two conditions are true, go to Step 2.
 The value of SP3-630-001 [Dev gamma: Dis/Set] is more than 1.3 AND
 The value of SP 3-210-001 [Displays latest T sensor output] is more than 1.80.
2. Set the following SP values as shown:
SP # Description -ab -cde
(D146/147) (D148/149/150)
SP3-301-081 [RTP Pattern: Set] – [M/A(RTP)_Std] 0.189 0.225
SP3-301-091 [RTP Pattern: Set] – [M/A Thresh_Upp:K] 0.086
SP3-301-101 [RTP Pattern: Set] – [M/A Thresh_Low:K] 0.086
3. Execute ACC from inside User tools.

Reissued: 6-Jan-15
Model: MET-C1b Date: 10-Mar-14 No.: RD147108b
RTB Reissue
Subject: Manual Correction: Installation procedure for Paper Prepared by: E.Hinata
Tray Heater
RTB Reissue
- The following steps were deleted, as they only apply to the Japan domestic model.
Page 6 Step 12 (PROCEDURE), Page 8 Step 9, (PROCEDURE), Page 12 Step
12 (PROCEDURE)
- A Note was added to replace each of these steps in bold italics.

Add the installation procedure for the Paper Tray Heater for the main machine and
optional trays.
Applicable Models: MET-C1abcde, MET-C1yz
Parts information:
 Main machine
Part Description Destination

number
D1860403 HEATER:DEHUMIDIFIER:EU EU,AA,CHN
D1860402 HEATER:DEHUMIDIFIER:NA NA,TWN
 PB3170 LCT
number
D6951127 HEATER:EU:ASS'Y EU,AA,CHN
D6951117 HEATER:NA:ASS'Y NA,TWN
 PB3150 Paper Feed Unit / PB3160 Paper Feed Unit

number
Reissued: 6-Jan-15
Tray Heater Installation procedure
Unplug the machine power cord before starting the following procedure.
Be careful not to damage any of the harnesses.
After doing this procedure, make sure that harnesses are not damaged or pinched.
Tray Heater for Main Machine

Accessory Check
1 Tray heater 1
2 Tapping screw: M3 X 8 1
3 PCB: DHB 1
4 Harness for tray 1
5 Harness for DC 1
6 Harness for AC 1
7 Tapping screw: M3 X 6 3
Attaching the heater
1. Remove trays 1 and 2 from the machine.

2. Connect the connector of the heater to the connector of the main machine.
Reissued: 6-Jan-15
3. Attach the heater ( x 1).
4. Reattach trays 1 and 2.
Attaching the PCB and harnesses
1. Remove the controller cover [A]. ( ×4)

Reissued: 6-Jan-15
2. Remove the rear cover [A]. ( ×4)
 There is a claw (left-facing) on the back face of the rear cover. When fitting or removing the
cover, take care not to damage it.
3. Remove the rear lower cover ( X 5).

Reissued: 6-Jan-15
4. Attach the PCB: DHB ( X 3).
5. Connect the two harnesses that run between the "PCB: DHB " and "PSU".
6. Connect connector “1” shown in the photo below.

7. Connect connector “2” to the harness already attached.
8. Attach connector “3” for the optional paper bank.
Reissued: 6-Jan-15
9. Remove the bracket ( X 1) if the additional heater is attached to the optional paper bank.
Do not use the removed bracket.
10. Reattach all parts removed.

11. Turn the machine main power switch ON.
After the tray heater is installed, it remains ON whenever the AC power plug is plugged
into the power outlet. This is true even when the machine is in Energy Saver mode.
The value of 1 for SP5-805-01 (Anti-Condensation Heater) allows the heater to stay on
longer.
The table below (Fig.1) shows machine behavior when SP5-805-01 is set to 0 or 1. ‘Plug-
in’ means 'Just after being plugged in'.
Energy consumption will increase slightly when the SP is set to 1.
Fig.1
Reissued: 6-Jan-15
Tray Heater for Paper Feed Unit PB3160 / LCIT PB3170

Accessory Check
1 Tray heater 1
2 Harness 1
3 Spring screw:M4 X 10 1
Note: The part numbers of the tray heater are different between PB3160 and PB3170.
Attaching the heater
1. Remove trays from the Paper Feed Unit PB3160 or LCT PB3170.
2. Attach the tray heater. ( x 1, ×1)
3. Reattach the trays.

Reissued: 6-Jan-15
4. Remove the Consolidated 2 brackets [A] ( ×2)
5. Remove the rear cover [A] ( ×2)
6. Connect the harness to the two points shown in the photo. ( × 1)

Reissued: 6-Jan-15
The value of 1 on SP5-805-01 (Anti-Condensation Heater) allows the heater to stay on

longer.
Fig.1
Reissued: 6-Jan-15
Tray Heater for Paper Feed Unit PB3150

Accessory Check
1 Tray heater 1
2 Harness 1
3 Spring screw:M4 X 10 1
1. Remove the trays from main machine and Paper Feed unit PB3150.
2. Attach the tray heater. ( x 1, ×1)
3. Reattach the trays.

4. Remove the consolidated bracket [A] (2, ×2)
Reissued: 6-Jan-15
5. Remove the rear cover. [A] ( ×4)
6. Remove the controller board of the paper feed unit PB3150 [A] ( ×4, ×7)
7. Connect the harness to the machine side connector which is on the back side of the controller
board.
Reissued: 6-Jan-15
8. Reattach the controller board. ( ×4, ×7)
9. Connect the harness. ( × 1)

The value of 1 on SP5-805-01 (Anti-Condensation Heater) allows the heater to stay on

longer.
Fig.1
Reissued:01-Apr-14
Model:MET-C1b Date: 19-Mar-14 No.: RD147109a
Reissue
Subject: Noise from duplex path Prepared by: N. Yoshida
SYMPTOM
A squeaking noise occurs when making duplex prints.
CAUSE
The shafts of the transport rollers sometimes touch the brackets circled in red below.
Reissued:01-Apr-14
SOLUTION
 Production line
Apply grease to the shaft of the transport roller.

Product GER:
code:
D14629 MET-C1a AA E153MA50119～
D14729 MET-C1b E163MA50201～
D14829 MET-C1c E173MA50152～
D14929 MET-C1d E183MA50070～
D15029 MET-C1e E193MB50001～
D14627 MET-C1a E153MA20001～
D14727 MET-C1b E163MA30032～
D14827 MET-C1c EU E173MA20001～
D14927 MET-C1d E183MA30001～
D15027 MET-C1e E193MA20064～
D14617 MET-C1a NA E153MA60993～
D14717 MET-C1b E163MA60927～
D14817 MET-C1c E173MA11111～
D14917 MET-C1d E183MA11256～
D15017 MET-C1e E193MB10001～
Reissued:01-Apr-14
 Action in the field
Apply grease to the holder of the transport roller.
Do the following:
1. Remove two retaining rings [A] and release the link [B].
2. Open the right cover.

Reissued:01-Apr-14
3. Remove the screws ([A], [B], [C], [D]).
4. Push the part [A] and release the part [B]. Lift the lever [C] up to remove the part [D].
Remove the inner cover [F].
Reissued:01-Apr-14
5. Remove the bracket [B] that fixes the guide plate [A] in place (screws x 1).
6. Remove the guide plate [A].
Guide plate [A]
[B]
7. Turn the plate upside down.
8. Remove the cover [A] (pawls x 2).
[A] pawl
Reissued:01-Apr-14
9. Push down on the shaft and apply grease to the areas circled in red.
Target amount: About 1/2 the size of a grain of rice (see below).
IMPORTANT: Make sure that no grease touches the rollers.
Grease
application area
Target amount (about 1/2 the size of a grain of rice):

Reissued:01-Apr-14
5. Re-attach the parts that you removed.
IMPORTANT: When you re-attach the cover, make sure to insert the two projections
through the holes in the cover, as shown in the photos below.
Model: MET-C1b Date: 01-Apr-14 No.: RD147110
Subject: firmware & application update for SOP Prepared by: N.Yoshida

Add the following regarding updating the two types of software for the Smart Operation
Panel (firmware and apps).
Note: See the RTB: RD147076 for more details.
Procedures
Firmware update
1. Download the CheetahSystem.
2. Copy the following ZIP file (named with a part number) into the root directory of the SD
card.
3. Make sure that the Screen Startup Mode is set to “Normal” ([Screen Features] – [Screen
Device Settings] – [Screen Startup Mode]).
IMPORTANT: If this mode is set to “Quick Startup”, the machine cannot enter
Recovery mode.
4. Make sure that the main power switch is OFF.
5. Insert the SD card into the SD card slot.
6. Turn the switch ON to enter Recovery mode for the Smart Operation Panel.
7. Select “Apply update from sdcard”, and then tap the [HOME] key.
[HOME] key: OK, [Return] key: UP, [Menu] key: DOWN.
8. Select the ZIP file on the SD card, and then tap the [HOME] key to select.
9. Follow the menu instructions and then select [OK] (on the screen shown in the steps
above). The update will then start.
10. When “Install from SD card complete” is displayed, select “Reboot system now”, and
then tap the [HOME] key. The system will then be rebooted.
11. After the system reboots, turn the main power switch OFF to complete this procedure.
Application update using an SD card
1. Download the apps you want to update.
IMPORTANT: The ZIP file is downloaded as shown below, DO NOT unzip the file.
2. Create a folder named "app" directly on the root directory of the SD card.
3. Move the ZIP file into this folder.
4. Insert the SD card into the SD card slot.
5. From operation panel service mode, select “Application" - "Install" - "Install from SD
card".
6. Select the app that you want to update, and then tap the [Install] button to start the
update.
7. The version update result is displayed.
8. Check the version update result, and then tap the [Panel reboot] button.
Application update via an eDC server
1. Log-in to Service mode from the operation panel.
2. Select: [Application] - [Check Server Connect eDC].
Note: If a proxy server is currently being used, it is possible that the machine may fail
to connect to the eDC server.
3. Select: [Application] - [Install] - [Update Applications].
4. Tap [Check Update status].

5. Select the app you wish to update, and then tap [Update].
6. The status of the update is displayed.

7. Tap [Restart panel], which will reboot the operation panel automatically.
Model: MET-C1 Date: 27-May-14 No.: RD147112
Subject: Log-Storing Function Prepared by: Kei Kumamoto

From: 1st Tech Service Sect. MFP/P Tech Service Dept.
Important Information about the Log-Storing Function
 Do the following to reduce the time it takes to acquire the log data:
 Use the SD card supplied as a Service part.

 Use the Panasonic SD Card Formatter (freeware; https://www.sdcard.org/downloads/formatter_3/).
 Use the SD card slots located on the rear side of the machine.
Note: This can reduce the time by 1/3 as compared to using the slot on the side of the Smart
Operation Panel.
 You can check the estimated time for log acquisition by inserting the SD card and then
accessing SP5-857-151 (Get All Debug Logs Time Disp).
Note: The time needed to acquire the log varies depending on the SD card used.
 To ensure that you download the most recent log data onto the SD card, open and
close one of the machine doors/covers, and then execute the SP.
Note: This is because the log data is first stored on the machine’s HDD when a machine door or
cover is opened/closed (mainframe only), a paper/original jam happens, or an Engine SC is
triggered. When you execute the log acquisition SP, this data is then downloaded from the
HDD to the SD card.
Model: MET-C1b Date: 27-May-14 No.: RD147113
Subject: Parts Number Changed Prepared by: Kei Kumamoto

From: 1st Tech. Service Section, MFP/P Tech. Service Dept.
Product Safety Other ( ) Tier2
Old Part New Part

Description Q’ty Int Page Index Note
Number Number
D1494772 D1482675 HOLDER:DRIVEN:BELT 1 ×/× 180
Reason
Modified for the issue of strange noise in paper feed.
Old Part New Part

Number Number
D1494495 D1494495 1
D1494493 1 167
D1494494 1 167 Set
D1494496 D1494498 TRAY:EXIT 1 ×/× 167
Reason
New parts added for stack issue in ext tray.
Old Part New Part

Number Number
D1494659 D1494628 GUIDE PLATE:DUPLEX:EXIT 1 ×/○ 165
Reason
Modified to ensure margin for exit guide plate in duplex unit to avoid curl and wave on
paper.
Reissued:17-Jun-14
Model: MET-C1b Date: 2-Jun-14 No.: RD147116
RTB Reissue
Subject: Noise from paper transport path Prepared by: N.Yoshida

Target model: Met-C1abcd (D146/147/148/149)
SYMPTOM
Squeaking noise from the paper transport path
CAUSE
The edge of a transport belt [A] contacts the holder which is located behind the belt
because it goes to one side during machine operation.
[A]: transport belt, [B]: pulley, [C]: guide plate
[A] [B]
[C]
NOTE: The center of transport belts and rollers are not properly aligned when the belts go
to one side, causing the belt to run over onto the pulley. Then that causes it to contact the
holder.
Reissued:17-Jun-14
SOLUTION
Production
There are three types of countermeasure applied to the production.
Production level Change Reason
Level 1 Initial mass production -
Level 2 Changed the shape of the holder [3]. To reduce contact between the belt and
the holder.
Level 3 Inserted a spacer (*1) on the shaft of To align the center of the transport belt
transport belt and an e ring [4] on the and roller.
shaft of the roller.
Level 4: Changed the shape of guide plates [1] To align the center of the transport belt
and [2]. and roller instead of the spacers.
Permanent
countermeasure
Related parts:
Old New int Q’ty Description
[1] D1492671 D1482671 X/O 1 GUIDE PLATE:VERTICAL
TRANSPORT:NO.2:DRIVEN:ASS'Y
[2] D1482660 D1482670 X/O 1 GUIDE PLATE:VERTICAL
TRANSPORT:DRIVEN:PAPER
THICK:ASS'Y *2
[3] - 08050104 - 2 E ring: silencer: φ4 *1
Used on step 8.
[4] - 08050106 - 2 E ring silencer: φ6
Used on step 12.
[5] - D1499001 - 2 Spacer
Used on step 13.
NOTE:
*1: The holder [3] and a spacer are included in guide plate assembly, D1504704 and
D1482671. Since it is easier to replace the guide plate as a complete unit, we
recommend that you replace the unit during this procedure.
*2: Guide plate assembly [1] for abcd models (D146/147/148/149) is different from the
one for e models (D150: D1504716).
Reissued:17-Jun-14
Affected machine level:

EU models:
Machine
Products
code
level 1 level 2
C3003 D14627 E153M320001 ~ E153M933360 E153MA20001 ~ E153MB20169
C3503 D14727 E163M320001 ~ E163M930840 E163MB20001 ~ E163MB20001
C4503 D14827 E173M420001 ~ E173M930590 E173MA20001 ~ E173MB30001
C5503 D14927 E183M420001 ~ E183M930341 E183MA30001 E183MB30001
NA models:
Machine
Products level 1 level 2
code
C3003 D14617 E153M310001 ~ E153M961430 E153MA60001 ~ E153MB60547
C3503 D14717 E163M410001 ~ E163M961006 E163MA60001 ~ E163MB60412
C4503 D14817 E173M410001 ~ E173M960258 E173MA10001 ~ E173MB10001
C5503 D14917 E183M410001 ~ E183M910492 E183MA10001 E183MB10001
AA models:
Machine
Products level 1 level 2
code
D146-16 E153M000001 ~ E153M000044 E153M000045 ~ E153M000085
D146-29 E153M450001 ~ E153M950631 E153MA50001 ~ E153MB50601
C3003 D146-19 E153M900001 ~ E153M900004 E153MA00001 ~ E153MB00001
D146-21 E153M870001 ~ E153M970040 E153MA70001 ~ E153MB70001
D146-22 E153M880001 ~ E153M880003 E153MA80001 ~
D147-29 E163M450001 ~ E163M950282 E163MA50001 ~ E163MB50147
C3503 D147-19 E163M900001 ~ E163M900004 E163MA00001 ~ E163MC00001
D147-21 E163M870001 ~ E163M870020 E163MA70001 ~ E163MC70001
D148-16 E173M000001 ~ E173M000024 E173M000025 ~ E173M000153
D148-29 E173M450001 ~ E173M950373 E173MA50001 ~ E173MB50256
C4503 D148-19 E173M900001 ~ E173M900004 E173MA00001 ~ E173MC00001
D148-21 E173M870001 ~ E173M970030 E173MA70001 ~ E173MB70001
D148-22 E173M880001 ~ E173M880002 E173MA80001 ~ E173MC00001
C5503 D149-29 E183M450001 ~ E183M950182 E183MA50001 ~ E183MB50094

Reissued:17-Jun-14
D149-19 E183M900001 ~ E183M900004 E183MA00001 ~ E183MC00001
D149-21 E183M870001 ~ E183M870020 E183MA70001 ~ E183MC70001
Action in the field

 Action flow
Step. 1. Replace the guide plate: No.2.
Step. 2. Replace the guide plate: No.1.
Step. 3. Insert the e ring silencer on the main frame side.
Step. 4. Insert the spacers on the guide plates.
 Necessary step for each machine level
Production level Action step Steps

Level 1  Either or both of steps 1 or 2, 1 to 12
depending on which part makes
the noise.
 Step 3
Level 2  Steps 3 and 4 1, 2, and 10 to 13
Procedure
Replace the guide plate: NO.2 (D1482671) and NO.1 (D1482670).
1. Remove two retaining rings [A] and release the link [B].

Reissued:17-Jun-14
3. Remove the screws [A], [B], [C], [D].
4. Push the part [A] and release the part [B]. Lift the lever [C] up to remove the part [D].
Remove the inner cover [F].
5. Remove the screws [A] and release the positioning pin [B]. Replace the guide plate:
No.2.
Reissued:17-Jun-14
6. Remove the screws [A] and release the pins [B].
7. Replace the guide plate: No.1.

8. Insert two E ring: silencer: φ4(08050104) on the small projections ONLY on guide plate
No. 2.
Insert spacers
9. Insert the two small projections on the edge of guide plate No. 2 [A] into the two
holes in the frame.
Reissued:17-Jun-14
10. Gently push guide plate No. 2 toward this side (in the direction of the arrow in
the photo) as far as it will go.
IMPORTANT: If you do not do this step, the guide plate will be out of alignment
and the noise will occur again.
11. Tighten the two screws [B] to fix the guide plate in place.
Insert the e ring silencer.

12. Insert the e ring silencer: φ6 (08050106) [C] at the position shown by [A] and [B].
Important: Make sure to insert the e ring silencer in the gap marked [1], and not in the
gap marked [2] in the photo.
13. Insert the spacers (D1499001) [C] at the positions shown by [A] and [B].
IMPORTANT: Make sure to insert the spacers in the correct position and orientation,
as shown in the “After” photo below.
Reissued:17-Jun-14
Reissued:24-Jun-14
Model: MET-C1b Date: 18-Jun-14 No.: RD147117a
RTB Reissue
Subject: Trobleshooting: Fusing offset image Prepared by: E.Hinata
.
SYMPTOM
Cold fusing offset
CAUSE
1. Excessive amount of toner on the image
2. Insufficient fusing temperature
3. External environmental conditions such as cool temperatures or a rough paper surface
SOLUTION
Note: After you do this procedure, the density of colored areas (especially halftone areas)
can appear lighter. If you set the following SPs to values lower than those shown
in the table, this change in image density will be more noticeable.
PROCEDURE
For the Copier function:

1. Set the following SPs (Coverage Ctrl: Photo) to the values shown.
SP No. SP title Default SET TO:
SP4-931-001 Copy: Full Color 1 240 200
SP4-931-002 Copy: Full Color 2 260 200
For the Printer function:

2. Set SP1-102-001 to a value of “0”.
[Resolution Setting]
1102
Selects the printing mode (resolution) for the printer gamma adjustment.
001 Resolution Setting CTL [0 to 9 / 0 / 1/step]

Reissued:24-Jun-14
0: 1200x1200 Photo (2bit/4col)

5: 1200x1200 Text (2bit/4col)
6: 1200x1200 Text (1bit/4col)
7: 600x600 Text (4bit/4col)
3. Set Printer SP1-106-01 to the value shown.

SP SP Default SET
No. title TO:
Printer Toner 220 200
SP1- Limit
106-
001
4. Repeat Steps 2 and 3 as follows:

2nd time: Set SP1-102-01 to “1”.
3rd time: Set SP1-102-01 to “2”.
4th time: Set SP1-102-01 to “3”.
5th time: Set SP1-102-01 to “4”.
Note: You do not need to set SP1-102-001 #5~9 (Text mode), as the symptom does not occur
with text mode.
5. Turn the main power switch OFF/ON.

Reissued:24-Jun-14
Important: Do the following if the color change is not acceptable to the customer.
 Make sure the paper thickness setting is correct.

[User settings > Tray paper settings > Paper type > Paper thickness]
 Make sure the plain paper setting is set to “Plain Paper 2”.
[User setting > Maintenance > Plain paper setting]
 Set the B&W fusing print target temperature to the same as the color fusing
temperature in SP mode.
SP No. SP title Model Default SET TO:
SP1-105-003 Plain1:BW:Center MP C3003 115 118
MP C3503 115 118
MP C4503 126 131
MP C5503 142 147
MP C6003 142 147
SP1-105-007 Plain2:BW:Center MP C3003 120 123
MP C3503 120 123
MP C4503 136 141
MP C5503 148 157
MP C6003 148 157
Note: Paper curl occurs more easily if the fusing temperature is increased when the
humidity of the external environment changes.
Subject: Manual Correction: printer bit switch Prepared by: N.Yoshida

Add the explanation for bit 3 on printer SP 1001-011.
1001 [Bit Switch]
011 Bit Switch B 0 1
bit Show Menu List Hide Menu Show Menu

0 List List
If this is 0, the Menu List button will be removed from Printer Features.
bit Print job interruption Does not

Allow
1 allow
interruption
interruption
0 (default): Print jobs are not interrupted. If a job is promoted to the top of the
print queue, it will wait for the currently printing job to finish.
1: If a job is promoted to the top of the queue, it will interrupt the currently
printing job and start printing immediately.
bit DFU
- -
2
bit Change the behavior of the center staple Cancel the Continue to
3 job print
This Bit Switch can change the behavior of the center staple when the
maximum number of sheets for stapling has been exceeded.
0 (default):
The job is canceled and an error is recorded in the Error Log.
1:
The job is not canceled and is produced. How the job is produced in any
behavior depends on the type of finisher.
NOTE:
This Bit Switch applies only to jobs with center stapling.
12A controller–based devices do not have a way to change the behavior of

jobs with edge or corner stapling.
bit DFU
- -
4
bit DFU
- -
5
bit DFU
- -
6
bit DFU
- -
7
Old Part New Part

Number Number
D1494495 D1494495 TRAY:EXIT:ASS'Y 1 - 172
COMPRESSION
D1494493 SPRING:BASE:TRAY:EXIT
1 ○/○ 172
D1494494 BASE:TRAY:EXIT 1 ○/○ 172 Set
D1494496 D1494498 TRAY:EXIT 1 ×/× 172
Reason
New parts added for stack issue in ext tray.
Reissued: 09-Feb-16
Model: MET-C1ab_SOP/ MET-C1cde_SOP Date: 11-Jul-14 No.: RD147120c
RTB Reissue
Subject: Firmware Release Note: LegacyUIData2nd Prepared by: Y. Ino


LegacyUIData2nd.

1.03 D1501428C_forEDC February 2016 production Not Available
1.02 D1501428B_forEDC July 2015 production Not Available
1.01 D1501428A_forEDC October 2014 production Not Available
1.00 D1501428_forEDC 1st Mass production Not Available


Traditional Chinese: "Print" is incorrectly displayed as "Copy" on the Print Volume Use
Limitation screen (System Settings).
1.01 Other Change:
WIM message when paper is not set correctly in the right tandem tray is changed as shown
below.
Current message: "Reduce paper in the tray(s) to the limit mark and reset it correctly."
Modified Message: "Reduce paper in the tray(s) to the limit mark or reset it correctly."
The screen freezes with the "Please wait" message still displayed in the legacy application
after the legacy UI data is updated.
Model: Model MET-C1 Date: 11-Aug-14 No.: RD147121
Subject: SC666 Prepared by: Y. Urushihara

SYMPTOM
SC666 occurs if the following firmware (or newer) is installed.
- Firmware version per model -

Model Engine Controller (System Copy)
MP C3003/MP C3503 P/N D1475503 P/N D1475550
Ver. 1.29:08 Ver. 1.12
MP C3003/MP C3503 P/N D1475503 P/N D1465550
with Smart Operation Panel Ver. 1.29:08 Ver. 3.03
MP C4503/MP C5503 P/N D1495503 P/N D1495550
Ver. 1.29:08 Ver. 1.16
MP C6003 P/N D1505503 P/N D1495550
Ver. 1.29:08 Ver. 1.16
MP C4503/MP C5503 P/N D1495503 P/N D1485550
MP C6003 P/N D1505503 P/N D1485550
MP C2003/MP C2503 P/N D1775503 P/N D1775550
Ver. 1.22:01 Ver. 1.05
MP C2003/MP C2503 P/N D1775503 P/N D1765550
CAUSE
Defective PCB IOB.
SC666-01 PCB:IOB:ENGINE
SC666-02/03 PCB:IOB:TRANSPORT
SC666-00 Both PCB:IOB:ENGINE and TRANSPORT
NOTE: The SC reset procedure is different from the one mentioned in the service
manual.
SC reset procedure:
- Select these buttons: [Reset]→[SP code setting (Default:806182)]→[Clear/Stop]
(holding for longer than 3 sec) → Beep
(It will NOT change to SP mode).
- Then, turn the main power OFF and then ON again.
Model: Model MET-C1 Date: 11-Aug-14 No.: RD147121
Note:
- If ONLY the affected engine firmware is installed on a machine, SC992 occurs
when the machine detects the PCB IOB damage.
- This SC can be reset by turning the main power OFF/ON, but will be displayed
again when the machine detects the PCB IOB damage.
SOLUTION
Replace the PCB IOB
Reissued: 04-Sep-14
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 03-Sep-14 No.: RD147122a
RTB Reissue
Subject: Firmware Release Note: CH1a_QRCodeforSDC for eDC Prepared by: N. Yoshida

mentioned above.
CH1a_QRCodeforSDC for eDC.

1.0.0 D1501429_forEDC 1st Mass production Not Available

1.0.0 - Initial release.
Model: General RTB Date: 25-Sep-13 No.: RGene065
Subject: Procedure to disappear the changing password Prepared by: K. Moriizumi

screen
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
IMPORTANT NOTICE about Machine Security
Overview
 When you install MFPs containing the firmware versions mentioned below (or later),
the user must change the passwords for the Supervisor and Administrator 1
before using the machine. The “Program/Change Administrator” screen is displayed
at first power ON. This is to enhance machine security.
 Before the user changes these passwords, however, customer engineers must
configure some installation settings.
 To do both of these operations, follow the Procedure below.
Reason
MFP Operator’s Instructions advise the customer to change the passwords for the
Supervisor and Administrators before using the machine, but some customers do not do
this. If the MFP is used with blank passwords, there is a risk of unauthorized access via
the Internet. The customer’s valuable information/data may be leaked.
Procedure
2. After the “Program/Change Administrator” screen is displayed, access SP mode.
3. Execute SP5-755-002 (Hide Administrator Password Change Scrn).

Note: After you execute this SP and exit SP mode, the Home screen is displayed.
4. Configure the installation settings (normal installation procedure), and then turn the
main power OFF/ON.
Note: When the machine boots up, the “Program/Change Administrator” screen appears again.
5. Give the customer the instructions shown below (from the Operator’s Instructions), and
advise them to change the passwords for the Supervisor and Administrator 1.
Note:
 If the customer does not want to set these passwords, advise them to leave the
password field blank and press “OK” on the password input screen.
 This modification was applied from the Met-C1 series, from the following firmware
versions. For other models, see the release notes for each model.
System/Copy
Model name Version Part number
Model Met-C1ab Ver.1.06 D1475550J
Model Met-C1cde Ver.1.10 D1495550K
Model Met-C1ab Ver.2.22 D1465550G
(Smart Panel model)
Model Met-C1cde Ver.2.22 D1485550G
(Smart Panel model)
 The “Program/Change Administrator” screen is not displayed if any of the

Administrator-level passwords (Supervisor, Administrators 1-4) are changed using
WIM or other remote tool.
 The “Program/Change Administrator” screen is not displayed if you update the
firmware on a machine already installed (unless you perform an NVRAM clear).
 If you execute SP5-755-001 (Disp Administrator Password Change Scrn) while the
passwords for the Supervisor and Administrators 1-4 all still blank, the
“Program/Change Administrator” screen will be displayed the next time the main power
is turned OFF/ON.
Model: General RTB Date: 23-Oct-14 No.: RGene074
Subject: Smart Operation Panel Major Update Procedure Prepared by: N.Yoshida
The Smart Operation Panel will be updated to add new functions and make the software
performance more stable. The updated version will be called Smart Operation Panel
Phase 2. This bulletin is to inform you of the update procedure for the field machines of the
following models.
- Met-C1abcde (D146/D147/D148/D149/D150)
- Met-C1yz (D176/D177)
- Or-C2 (D182/D183/D184)
- Z-C2 (D191/D193)
(1) Upgraded points on Smart Operation Panel Phase 2

- RICOH SmartSDK (v1.02.00) support
- Application Launcher (Priority App Setting) support
- SDK applications support
- RICOH Smart Device Connector support
- Several bug-fixes
Note: RICOH Smart SDK is a software development kit for developing applications
that use MFP functions via the web API. This web API is integrated with GW firmwares
and provides GW functions from outside of the GW controller. The functions are
available as:
- Applications on the Smart Operation Panel
- Web applications
- Applications on a smart device
This update procedure includes installing “SDKService” and “WebBrowser NX” as new
modules. These new modules are required for using the web API. When applications
on the Smart Operation Panel use GW functions, the applications operate via
“SDKservice”. “Web Browser NX” is a web browser that specifically uses the web API,
so only web applications that are used on the Smart Operation Panel take advantage
of this module.
Note: The following SDK applications are supported on the Smart Operation Panel:
- GlobalScan NX v2.2.1 or later
- CAP/ELP-NX v2.2.3 or later
However, these applications have limitations on the Smart Operation Panel. For details
about the limitations, please refer to each application announcement.
Note: Ricoh Smart Device Connector is an application for Android-based or iOS-

based smart devices, which provides users with the ability to use basic MFP
functions via a smart device. When using this application, users need to establish a
connection between the smart device and the MFP. On Android smart devices, many
of those devices can read NFC tags, so establishing a connection is done via NFC.
However, iOS smart devices need to scan a QR code to connect to an MFP.
The final step in this Technical Bulletin explains how to install the “QRcode”
application, which provides the ability to display the QR code on the Smart Operation
Panel. This application should be installed when the customer uses Ricoh Smart
Device Connector on an iOS smart device.
To update to the current version of the panel, please conduct the appropriate procedure
below.
Procedure
To update and install firmware and applications, conduct the appropriate procedure(s):
1) Prepare SD cards for application, firmware, and Java VM updates and
installations
2) Update the Smart Operation Panel firmware
3) Update the applications on Smart Operation Panel
4) Update the MFP firmware, including Java VM
5) Install “SDKService” (Smart Operation Panel application)
6) Install “Web Browser NX” (Smart Operation Panel application)
7) Install the “QRcode” (Smart Operation Panel application)
Note: Install “SDKService” and “Web Browser NX” in the correct order. “SDKService”
and “Web Browser NX” need to be installed on Smart Operation Panel, but
“SDKService” must be installed before “Web Browser NX” is installed. If “Web Browser
NX” is accidentally installed before “SDKService” is installed, the Smart Operation
Panel application that uses “SmartSDK” cannot start up and an error message will
appear. If “Web Browser NX” is accidentally installed first, reinstall “SDKService” and
“Web Browser NX” in the correct order.
Target firmware/application version
Smart Operation Panel firmware versions:
Cor-C1 and later models initially support RICOH SmartSDK v1.02 and later.
Firmware Type Version
Model Met-C1 Model OR-C2 Model Z-C2
Cheetah System 1.32 1.33
Cheetah System 1.32 1.33
(China/Taiwan)
Announce 1.09
Banner 1.11
StateInfo 1.20
SimpleCopy 1.16
SimpleScan 1.13
LegacyUIData2nd* 1.00 -
LegacyUI 1.25
WebBrowser NX 1.201.0
SDKService 1.03.09
QRCodeforSDC 1.0.0
*It must not be installed on Met-C1yz.
GW firmware Version
versions:Firmware Model Met-C1ab Model Met-C1cde Model Met-C1yz Model OR-C2 Model Z-C2
Type
SystemCopy 3.04 2.04 1.11 1.05
Web Support 2.05 1.04 2.02 2.01
NetworkDocBox 2.04 2.05 1.03 1.02 1.02
Network Support 12.88 12.89 13.63
Scanner 02.27 02.16 02.02 02.03 02.03
Printer 2.11 2.11 2.03 1.11 1.03
Fax 11.22.04 09.00.00 06.00.00 08.00.00 04.00.00
Java VM 11.22.04 11.23.00 12.04.09
1) Prepare SD cards for application, firmware, and Java VM updates and
installations
Two separate SD cards are required to conduct these procedures.
SD card for updating and installing Smart Operation Panel firmware and
applications, and GW firmware
1-1-1) Place the zip file for the Smart Operation Panel firmware “update_sig.zip” in the root
directory.
1-1-2) Create an “app” folder and a “romdata” folder in the root directory of the SD card:
1-1-3) Place the Smart Operation Panel application into the “app” folder on the SD card.
Please note that the inclusion of “LegacyUIData2nd” depends on the device model.*
1-1-4) Place the GW firmware files—depending on the model—into the “romdata” folder on
the SD card.
*All applications except “LegacyUIData” and “LegacyUIData2nd” can be placed in the

“app” folder at the same time.
SD card for updating Java VM

1-2-1) Download the update module “Java VM v11 Update Tool”.
1-2-2) Unzip the file. Copy the whole “sdk” folder to the root of the SD card.
2) Update the Smart Operation Panel firmware

2-1) Insert the SD card into the SD card slot of Panel.
2-2) Log on to Recovery mode.
2-3) Select “update form sdcard” and push the “Home” key.
2-4) Select “update_sig.zip” and push the “Home” key.
2-5) When “Continue Update” appears, push the “Home” key to start updating the version
of the Smart Operation Panel firmware.
2-6) When “Install from sdcard complete” appears, select “Reboot system now” and push
the “Home” key to restart Panel.
3) Update the applications on Smart Operation Panel

3-1) Go into screen service mode.
3-2) Uninstall “LegacyUIData”.* This step should only be performed on the Met-C1abcde.
3-4) Select “Applications”, press “Install”, and then push “Install from SD card”.
3-5) Press “Select all” and then push “Install”.
3-6) When the result of updating the application appears, confirm that it is the correct
updated version, and then press and hold down the “Panel reboot button”.
*Uninstallation can be done by navigating from “Applications” to “Install” and then pressing
“Uninstall” in screen service mode.
Note: The method of updating “LegacyUIData” differs between the Met-C1abcde and other
models that can have Smart Operation Panel installed. On the Met-C1abcde, a problem has
been found in “LegacyUIData”, so we have released “LegacyUIData2nd” for the Met-C1abcde
to solve this issue. Therefore, the method of updating “LegacyUIData” differs depending on
the model.
Met-C1abcde:
1) Uninstall “LegacyUIData”
2) Install “LegacyUIData2nd”
Note: Do not reboot Panel and the MFP between these steps.
Other models (Met-C1yz, OR-C2, and Z-C2):
Do not install “LegacyUIData2nd”. In addition, updating “LegacyUIData” is not
necessary. If “LegacyUIData” and LegacyUIData2nd are both accidentally installed, the
following error message will appear. In this case, please delete “LegacyUIData2nd”.
4) Update the MFP firmware, including Java VM

Update MFP firmware update
4-1-1) Turn off the device.
4-1-2) Insert the SD card in the service slot of the MFP.
4-1-3) Turn on the device.
4-1-4) Wait until the update screen starts. When it appears, “Please Wait” will be
displayed.
4-1-5) Check whether a program installation screen is displayed. That screen should
appear when software modules are loaded onto the SD card.
4-1-6) Select the module by using the module selection button or 10-key pad. The selected
module will be highlighted, and “Verify” and “Update” will be displayed.
4-1-7) Press the “Update” or “#” key, and perform the update.
4-1-8) During the firmware update, a “Firmware update/verification progress screen” will
appear.
4-1-9) When the firmware update is finished, turn off the device and remove the SD card.
4-1-10) Turn on the device and check whether the machine is operating normally.
Update Java VM
4-2-1) If the boot priority application is set to the ESA application, switch to the copy
application.
4-2-2) Insert the SD card that was previously prepared for updating the Java VM into the
service slot, and then turn on the device.
4-2-3) After booting Java VM, the application will start being updated. “Updating SDK/J”
will appear in the banner message of the panel display.
4-2-4) When the update is complete, “Update SDK/J done SUCCESS” will appear in the
banner message of the touchscreen display. Turn off the device and remove the SD card
from the slot.
4-2-5) Reconfigure the heap size by selecting “Extended Feature Settings”, navigating to
“Administrator Tools”, and setting the value in “Heap/Stack Size Settings”.
5) Install “SDKService” (Smart Operation Panel application)

5-4) Select only ““SDKService”” and press “Install”.
5-5) When the result of updating “SDKService” appears, confirm that it is the correct
updated version and then press and hold down the “Panel reboot” button.
6) Install “Web Browser NX” (Smart Operation Panel application)

6-4) Select only “Web Browser NX” and press “Install”.
6-5) When the result of updating “Web Browser NX” appears, confirm that it is the correct
updated version and then press and hold down the “Panel reboot” button.
7) Install “QRcode” (Smart Operation Panel application)

7-4) Select only “QRcode” and press “Install”.
7-5) When the result of installing the “QRcode” application appears, confirm that it is the
correct updated version and then press and hold down the “Panel reboot” button.
Model: MET-C1 Date: 5-Nov-14 No.: RD147124
Subject: Notification for updating engine firmware Prepared by: Y.Urushihara

Product Safety Other (Notification) Tier 2
This RTB explains a very important step for the engine firmware
update.
At installation (new machine)

After you power on the machine, perform ACC adjustment first before updating the Engine
firmware if needed.
At PCDU and /or Development Unit replacement (for any color)

After you power on the machine, perform ACC adjustment first before updating the Engine
firmware if needed.
Please keep the following in mind in both above cases:
1) During the firmware update; do NOT open or close the front cover.
2) Do NOT press the engine firmware update start button within 3 seconds after it
appears on the panel (See below)
Subject: Parts change information for BU3070 and Side tray Prepared by: E.Hinata
Change:
1) Bushings were added to the driven roller.
2) The position of the gear was changed and grease was added.
3) Some parts were deleted from service parts (but still included in assemblies).
See tables below.
Reason: To minimize noise that may occur when the gear contacts the roller.
Bushings added:
IMPORTANT: Due to the above changes, make sure to replace the cover, side guide plate, and
roller shaft together as a set.
Gear position changed, grease added:

BU3070 Bridge Unit

Ref Old part New part Description Old New Int
.No number number Q’ty Q’ty
.
1 - D6850250 COVER:LEFT:ASS'Y - 1 -
2 D6852055 - COVER:LEFT:OPEN AND 1 - -
CLOSE:UPPER
3 D6852056 - GUIDE PLATE:LEFT:LOWER 1 - -
4 AF040621 D6852061 ROLLER:DRIVEN:DIA14 4 4 X/X
5 D6852063 BUSHING:TRANSPORT:DIA4 - 8 -
Important: Install parts #4 (D6852061) and #5 together as a set.
Note: Parts #2 and #3 were deleted from service parts. Part #1 is the assembly which contains
these two parts.

.
6 - D6850100 FRAME SECTION - 1 -
7 D6851017 D6851023 ROLLER:DRIVEN:DIA18 2 2 X/X
8 D6851053 D6851058 GEAR:Z21 1 1 X/O

.
9 - D6850200 COVER:RIGHT:ASS'Y 1 1 X/O
10 D6852024 D6852023 GEAR:Z21:PULLEY:T21 1 1 X/O
11 D6852041 - COVER:RIGHT:OPEN AND 1 - -
CLOSE
12 D6852043 D6852045 ROLLER:DRIVEN:EXIT 2 2 X/X
13 - D6852046 BUSHING:EXIT:DIA4 - 4 -
Note: Part #11 was deleted from service parts. Part #9 is the assembly which contains this part.
Side Tray Type M3
.
14 - D7250100 FRAME SECTION - 1 -
7 D6851017 D6851023 ROLLER:DRIVEN:DIA18 2 2 X/X
8 D6851053 D6851058 GEAR:Z21 1 1 X/O

.
15 - D7250250 COVER:LEFT:ASS'Y - 1 X/O
4 AF040621 D6852061 ROLLER:DRIVEN:DIA14 2 2 X/X
5 - D6852063 BUSHING:TRANSPORT:DIA4 - 8 -
16 D7252051 - COVER:LEFT:OPEN AND 1 - -
CLOSE
17 D7252057 D7252058 ROLLER:DRIVEN:EXIT:LEFT 2 2 X/X
Important: Install parts #4 (D6852061) and #5, #5 and #17 (D7252058) together as a set.
Note: Part #16 was deleted from service parts. Part #15 is the assembly which contains this
part.

.
9 - D6850200 COVER:RIGHT:ASS'Y - 1 -
10 D6852024 D6852023 GEAR:Z21:PULLEY:T21 1 1 X/O
11 D6852041 - COVER:RIGHT:OPEN AND 1 - -
CLOSE
12 D6852043 D6852045 ROLLER:DRIVEN:EXIT 2 2 X/X
13 - D6852046 BUSHING:EXIT:DIA4 - 4 -
*Same as BU3070.
Note: Part #11 was deleted from service parts. Part #9 is the assembly which contains this part

Model code Cut-in S/N
D68517 E534Q316382~
D68521 E534Q480001~
D72517 E774Q410001~
D72521 - Not being produced after design change
Subject: Important notice for Mylar attachment during Shift tray Prepared by: N. Yoshida
(SF3070) Installation

The area highlighted in red was added to Step 12.
Internal Shift Tray SF3070
STEP 12 Attach the Mylar [A] at the edge of the paper output cover.
IMPORTANT: Make sure to attach the Mylar as shown in the photo below. This is to
prevent curling when the paper lands in the tray.
- The Mylar’s top edge should be 0-2.5mm from the top edge of the paper output cover,
i.e. between the two red lines.
- The Mylar’s side edge should be flush against the side of the cover, i.e. along the
yellow dotted line.
Reissued: 29-Jan-16
Model: MET-C1b Date: 16-Oct-15 No.: RD147127a
RTB Reissue
Subject: Paper curl/poor stacking on internal exit tray Prepared by: Y Ino
SYMPTOM
Large curl (fig. 1) or slight curl (fig. 2) occurs in the paper when exited to the Internal Exit
Tray.
Fig. 1 Fig. 2
CAUSE
The operator uses a non-recommended paper type. The paper becomes less stiff when it
absorbs moisture during storage at the customer site or while loaded in the paper tray.
As a result,
Large curl: the exiting sheet contacts the paper stack at a sharp angle, as shown by the
blue arrow. When the sheet is pushed by the exit roller, it tends to curl and sometimes
pushes the top sheet in the stack. This results in a large curl in the paper.
Large and slight curl: The pressure applied by the exit rollers (marked in red) is not enough
to correct curl in the paper.
Reissued: 29-Jan-16
SOLUTION
Mass production:
 The shape of the internal exit tray was changed (the part in green was added) to ensure
an optimum (low) angle of contact.
Note: This new part is tilted nose-down when about 200 sheets have been exited to the tray.
This allows the tray to keep to its specification of 500 stacked sheets.
 The shape of the end fence was changed so that both SRA3 and S3 sheets can be
stacked and aligned.
In the field
Try the following action one by one, checking to see if the symptom still occurs.
See PROCEDURES below.
1. Replace the internal exit tray with the modified one (install the two modified parts):
Old part New part Description Q’ty Int
number number
D1498499 D1494472 END FENCE:ASS'Y 1 X/O
D1494496 D1494495 TRAY:EXIT:ASS'Y 1 X/O
Note: The END FENCE:ASS’Y (D1494472) includes the following three parts.
D1494473
08050103
4
D1494474
Reissued: 29-Jan-16
2. Install the tray heaters for the mainframe paper bank and optional paper banks.
Main machine

number
D1860403 HEATER:DEHUMIDIFIER:EU EU,AA,CHN
D1860402 HEATER:DEHUMIDIFIER:NA NA,TWN
PB3170 LCT

number
PB3150 Paper Feed Unit / PB3160 Paper Feed Unit

number
3. Replace the exit rollers with the modified ones (D2024466 AND D2024467), which have
larger edges.
IMPORTANT:
 Colored lines/banding appear more easily when using these modified rollers,
especially when printing onto paper 150g or thicker. This is because the new
rollers place more pressure on the paper to reduce curling.
76mm
 Due to this side effect, the new rollers are not installed on the Met-C1 abcde
(D146/D147/D148/D149/D150), yz (D176/D177), or k (D237).
 The new rollers are installed on B/W Co-C1 models in production
(D197/D198/D199/D200/D201/D202). This is because the tendency for the side
effect to occur is much less than on full-color models.
Reissued: 29-Jan-16
PROCEDURES
BEFORE BEGINNING:
Make sure that the following SPs are set to their default values, and keep them at these
values at all times.
* SP1-113-001 (Curl Correction): Keep at default value of 0 (OFF). This is because printing
productivity drops to about 65 to 80% when this SP is ON. It is not effective in reducing curl
on these models.
* SP1-105-xxx (Print Target Temp): Keep at default value. This is because fusing offset may
occur when the fusing temperature is reduced. This SP is not effective for improving image
quality on these models.
SOLUTION 1: Replacing the internal exit tray with the modified one
1. Assemble D1494472 by attaching the stick inside the end fence with a clip.
2. Attach the fence to the modified internal exit tray (D1494495) by inserting the front side of
the end fence first (fig.1) and then pushing the rear side (fig. 2) as shown.
Fig.1 Fig.2
3. Remove the used tray from the copier.

Reissued: 29-Jan-16
4. Attach the modified tray.
5. Close the end fence.

IMPORTANT:
 Make sure that the edges of both sides of the tray line up with the exterior cover
of the MFP.
 Make sure that the pawl (circled in red below) is located under the MFP cover.
Reissued: 29-Jan-16
SOLUTION 2: Installing the tray heaters for the mainframe paper bank and optional
paper banks
See RTB #RD147108a for the installation procedure.
SOLUTION 3: Replacing the exit rollers with the modified ones (D2024466/D2024467)
2. Remove the fusing unit.
3. Remove the inner cover (screws x2).
4. Remove the paper exit unit (screws x1, harnesses x2).
5. Remove the fusing exit sensor (screws x2).

Reissued: 29-Jan-16
6. Remove the duct (hooks x5).
7. Remove the duct (screws x2).
8. Remove the bracket (screws x2).
9. Remove the bracket (screws x4).
10. Replace the two exit rollers in the center.

IMPORTANT: Make sure that the side of the roller with the flange is facing outward, as
shown.
Note: The actual color of the modified service parts rollers is black.
Reissued: 21-May-15
Model: MET-C1b Date: 5-Jan-15 No.: RD147128a
RTB Reissue
The area crossed out in red was deleted.
(As attaching this tray may result in a tray full mis-detection).
Subject: Paper curl on shift tray of SR3140/3150 Prepared by: E Hinata
SYMPTOM
Curl (fig. 1 and fig.2) occurs in the paper when exited to the shift tray of SR3140/3150.
Fig. 1 Fig. 2
CAUSE
1. The operator uses a non-recommended paper type. The paper becomes less stiff
when it absorbs moisture during storage at the customer site or while loaded in the
paper tray.
2. In addition to the above cause, back-curled paper contacts the paper stack at a sharp
angle as shown in fig. 2.
Reissued: 21-May-15
SOLUTION
In the field
1. Install the tray heaters for the mainframe paper bank and optional paper banks.
Main machine
Part
Description Region
number
D1860403 HEATER:DEHUMIDIFIER:EU EU, AA, CHN
D1860402 HEATER:DEHUMIDIFIER:NA NA, TWN
PB3170 LCT
Part
Description Region
number
D6951127 HEATER:EU:ASS'Y EU, AA, CHN
D6951117 HEATER:NA:ASS'Y NA, TWN
PB3150 Paper Feed Unit / PB3160 Paper Feed Unit

Part
Description Region
number
D6931127 HEATER:EU:ASS'Y EU, AA, CHN
D6931117 HEATER:NA:ASS'Y NA, TWN
2. Attach the auxiliary tray (D5127521) to the shift tray.

NOTE:
 The auxiliary tray is effective only for face-down curl.
 As a side effect, poor stacking may occur with approximately more than 70
sheets on the shift tray.
Reissued: 21-May-15
PROCEDURES
BEFORE BEGINNING:
Make sure that the following SPs are set to their default values, and keep them at
these values at all times.
* SP1-113-001(Curl Correction): Keep at default value of 0 (OFF). This is because

printing productivity drops to about 65 to 80% when this SP is ON. It is not effective in
reducing curl on these models.
* SP1-105-xxx (Print Target Temp): Keep at default value. This is because fusing offset
may occur when the fusing temperature is reduced. This SP is not effective for improving
image quality on these models.
SOLUTION 1: Installing the tray heaters for the mainframe paper bank and optional
paper banks
See RTB #RD147108a for the installation procedure.
SOLUTION 2: Attaching the auxiliary tray to the shift tray

1. Attach the auxiliary tray to the shift tray of the finisher as shown in photo
below.
Model: MET-C1b Date: 16-Jan-15 No.: RD147129
Subject: Poor stacking on ARDF DF3090 original exit tray Prepared by: E.Hinata
SYMPTOM
Originals fed from ARDF DF3090 are stacked poorly on the original exit tray.
CAUSE
・ Originals are designed to exit slightly faster as soon as scanning completes.
・ Original exit tray is not level between the operator and non-operator sides.
SOLUTION
1. Added one more paper exit lever.
Note: The photo below shows the existing exit lever [A’] and additional exit lever [A].
2. Added an auxiliary tray [B].
3. Modified the gate pawl [C] (to enable addition of a lever).
[A’]
[C]
# Old part number New part number Description Q’ty Int
A,
- D6843731 LEVER:EXIT - 1
A’
B - D6841550 TRAY:EXIT:AUXILIARY:ASS'Y - 1
C D6843713 D6843717 GATE PAWL:REVERSE X/O 1
Production line:
Cut-in Serial Numbers:

 Option DF
Product Product
GER: Cut-in S/N
code: name:
D77921 ARDF DF3090 CHN E934Q480001~
D77917 ARDF DF3090 Other regions E934Q211320~
 Main machine ARDF Model

Product Product
GER: Cut-in S/N
code: name:
D14627 MP C3003 E154M220001~
D14727 MP C3503 E164M330001~
D14827 MP C4503 E174M330001~
EU
D14927 MP C5503 E184M330001~
D17627 MP C2003 E204R561006~
D17727 MP C2503 E214R660001~
D14617 MP C3003 E154M360001~
D14717 MP C3503 E164M360001~
D14817 MP C4503 E174M360001~
D14917 MP C5503 NA E184M360001~
D17617 MP C2003 E204R500254~
D17717 MP C2503 E214R500104~
In the field:
1. Update the firmware
Update the ADF_DF3090 firmware to the following version or newer.
Version Program No.

1.090:02 D7795300E
2. Add the lever [A] and tray [B], and replace with the gate pawl [C].
Procedure:
Estimated time: 30 min~40min.
 Replacing the gate pawl and adding the lever
1. Remove the rear cover [a]. (Screw x1, Hook x5)
2. Disconnect the harnesses [a].
3. Slide the paper feed motor unit in the direction of the blue arrow and remove it. (Screw x2
[a], Spring x1 [b])
IMPORTANT: When you re-attach the motor, make sure to do the following:
- Slide the motor in the direction of the blue arrow as far as it will go.
- Hold the motor in this position and tighten the fixing screws.
* If you do not do this, the timing belt will loosen and originals cannot be fed.
4. Remove the retaining ring [a], timing belt [b], and the torque limiter [c].
5.Remove the link [a], spring [b], and the hook [c].
b
b
C
b
a
b
6. Remove the front cover. (Screw x1 [a])

Note: Keep the original tray open when you remove the front cover.
7. Remove the retaining ring [a] and bushing [b].

Machine front side:
b
b
8. Shift the reverse roller as shown below.
9. Slide the gate pawl [a] in the direction indicated with the red arrows as shown in the photos
below and remove it.
Machine front side:
10. Attach two levers to the new gate pawl.

11. Attach the new gate pawl. (D6843717)
* [a] is the new lever. [b] is the lever removed in Step 8.
 Attaching the auxiliary tray

12. Clean the area outlined in blue with alcohol.
13. Wait until the alcohol dries.

14. Remove the release paper from the double stick tape attached to the auxiliary tray.
15. Attach the auxiliary tray by aligning the corner indicated with the blue dotted lines.
If poor stacking still occurs with A4/LT LEF, attach the following parts.
---------------------------------------------------------------------------------------------------------
Attach stopper [1] and Mylar [2] (See Procedure below).
1
# Part Description Function

number
1 D6849502 UNIFORM UNIT:PAPER Stops the leading edge of A4/LT LEF for higher stacking
EXIT SUB-UNIT:ASS'Y performance. The stopper will automatically collapse by its
spring when feeding A3/DLT originals.
2 D6849501 SHEET:EXIT:UNIFORM Prevents A3/DLT originals from catching with the bottom
:AUXILIARY side of the feed tray, which may happen if the scanned
originals are lifted up by the stopper.
Note:
 The above parts are not applied to mass production.
Procedure:
1. Peel off the adhesive covering (paper) from the stopper.
2. Attach the stopper to the ramp as shown in the diagram.
Important: Make sure the long end of the stopper is flush against (touching) the side of the
paper exit sub-unit, as shown.
3. Attach the Mylar as follows:
- Line up the left long-edge with the corner, and the short-edge with the ridge, as shown in
the diagram below.
- Peel off the adhesive covering (paper) from the short side of the Mylar.
- Attach the short side to the original table, as shown.
-
Subject: Smart Operation Panel is unable to connect Prepared by: E.Hinata
to the network
Symptom
Smart Operation Panel is sometimes unable to connect to the network when "Screen
Startup Mode" is set to "Quick" (as the default, this setting is set to "Normal"). If Smart
Operation Panel cannot connect to the network, the following applications and functions
cannot work properly:
- Web Browser
- Web Browser NX
- Scan to Me
- Installing an application via the eDC server
Applications that use the network function on the device (GW controller) are not affected,
such as the printer, scanner, and Web Image Monitor.
Occurrence conditions:
When all of the following conditions are met, this issue might occur:
- "Screen Startup Mode" is set to "Quick"
Screen Features -> Screen Device Settings
- "Interface Settings" is set to "Machine Network"

Screen Features -> Wireless & network settings -> Interface Settings -> Interface
Settings
Applicable Models: D146/D147, D176/D177, D200/D201/D202, D249/D250/D251,

D182/D183/D184
Cause
Smart Operation Panel uses the device's network function via a USB cable between Smart
Operation Panel and the device when it connects to the network. For this communication,
Smart Operation Panel obtains the IP address from the DHCP service on the device's
controller.
Because of the slow booting of the controller, Smart Operation Panel starts obtaining the
IP address before the connection between Smart Operation Panel and the device is
completely established. In addition, the process for retrying to obtaining the IP address
does not work properly. This results in Smart Operation Panel being unable to connect to
the network.
Workaround:
Rebooting the device might solve the problem. The USB connection between Smart
Operation Panel and the device is affected by the timing of when the Android OS
establishes that connection, but the details about the process of establishing the
connection are not clear.
Solution
Update the “CheetahSystem” firmware on the following machines to v1.37 or newer if the
symptom occurs:
- For US, European, and Asian (except for Chinese and Taiwanese) models: D1501457W
- For Chinese and Taiwanese models: D1501440W
Reissued: 21-Jan-15
Model: MET-C1yz/MET-C1yz_SOP/MET-C1k/ Date: 20-Nov-13 No.: RD177019b
MET-C1ab/MET-C1ab_SOP/Al-C2/K-C4/OR-C2
RTB Reissue
Subject: Firmware Release Note: Data Erase Onb Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the Data Erase Onb.

1.03m D3775913 1st Mass production Available

1.03m 1st Mass production
Supported: Model MET-C1ab, MET-C1ab_SOP, Aｌ-C2, K-C4, OR-C2
Reissued: 10-Jun-15
Model: MET－C1b Date: 28-Jan-15 No.:RD147131a
RTB Reissue
Subject: Manual Revision: Installation procedure for Prepared by: E. Hinata
Smart Operation Panel Type M3
Replace the Installation Procedure for the Smart Operation Panel with the following.
Applicable Models: D146/D147/D148/D149/D150, D176/D177
Service Manual:
Top Page > Smart Operation Panel Type M3 > Installation > Installation Procedure
-----------------------------------------------------------------------------------------------------------------------------------
PROCEDURE
IMPORTANT:
 Do the following when changing from the standard screen to the Android screen.
 The Smart Operation Panel Type M3 is not available as an option in the EU region. It is
available as an option in other markets.
Before installing the Smart Operation Panel
Before you install the Smart Operation Panel Type M3, it is necessary to do the following
procedures in order:
- Writing the System/Copy firmware and Package Firmware for Smart Operation Panel to
an SD card
- System/Copy Firmware and Package Firmware Update
- SP Settings
Writing the System/Copy firmware and Package firmware for Smart Operation Panel to an
SD card
1. Create two folders inside an SD card and name them “romdata” and “package”.
2. Copy the system/copy firmware for Smart Operation Panel (xxxxxxxx.fwu) to the
“romdata” folder.
3. Copy the Package firmware for Smart Operation Panel (xxxxxxxx.pkg) to the “package”
folder.
Reissued: 10-Jun-15
IMPORTANT:
1. The folder for the package firmware must be named “package” in order for the update to
work. If you copy the package firmware into the “romdata” folder, the update will not work.
2. Make sure to copy only one version of the package firmware to the folder. If you copy
multiple versions to the card, the machine will select one of the versions randomly.
System/Copy Firmware and Package Firmware Update

IMPORTANT:
Make sure to update the System/Copy firmware first. If you try to update the package
firmware first, the update will not work.
1. Insert the Smart Operation Panel SD card in SD Card Slot 2.

2. Turn the machine on.
3. The selection screen shown above is displayed.

4. Press the “Module” button, and then press the “OK” button.
5. Select the system copy firmware of the smart operation panel first.
6. Follow the instructions on the screen to complete the firmware update.
7. "Update is Done" or a similar message appears on the operation panel after completing
the firmware update.
8. Switch the machine off and on.
Reissued: 10-Jun-15
9. The selection screen shown above is displayed again.

10. Press the “Package” button, and then press the “OK” button.
11. Select the target package firmware of the smart operation panel.
12. Follow the instructions on the screen to complete the firmware update.
13. Switch the machine off when you see the "Update is Done" message or follow the
procedure that is displayed on the operation panel.
14. Press in the SD card to release it, and then remove it from slot 2.
15. Switch the machine on.
Reissued: 10-Jun-15
SP settings
1. Set the following SP modes as shown:
 Set SP5-748-101 [Op Type Action Setting] bit 0 to a value of 1.
 Set SP5-748-201 [Smart Operation Panel Connect Setting] to a value of 1.
2. Turn the machine main power off.
Installation
1. Remove the normal operation panel.
2. Attach the Smart Operation Panel Type M3.
4. Set the following SP modes as shown:
Set SP5-752-001 [Copy FlairAPI Function Setting] bit 0 to a value of 1.
Set Scanner SP1-041-001 [Scanner FlairAPI Function Setting] bit 0 to a value of 1.
5. If the fax option is installed:
Set Fax SP3-301-001 [FAX FlairAPI Function Setting] bit 0 to a value of 1.
6. Turn the machine main power off/on.
Note: If the panel has been connected normally, the default setting icons will appear.
Subject: Manual correction: Interval table Prepared by: E.Hinata

Corrected information of interval table.
Service Manual:
Top Page > Main Chapters > Troubleshooting > Image Quality > When an abnormal image is
generated
 D146/D147/D148/D149/D150
Interval Target part Replacement part
31.4mm Charge roller cleaner PCU
36.1mm lubricant roller PCU
39.8mm Development roller Development unit
40.2mm Charge roller PCU
44.0mm Paper transfer roller Paper transfer roller unit
54.8mm Image transfer drive roller Image transfer roller unit
94.2mm Drum PCU
94.2mm Fusing sleeve roller Fusing sleeve unit/ Fusing unit
100.5mm pressure roller Pressure roller/ Fusing unit
963.8mm Image transfer belt Image transfer belt/ Image transfer unit
 D176/D177/D237
94.2mm Drum PCU
100.5mm Pressure roller Pressure roller/ Fusing unit
963.8mm Image transfer belt Image transfer belt/ Image transfer unit
Reissue: 4-Sep-15
RTB Reissue
The items in bold italics were changed.
Subject: Manual correction: SC tables Prepared by: T.Kiyohara

Applicable models: D146/D147/D148/D149/D150, D176/D177, D237
Service Manual: Top Page >Main Chapters >Troubleshooting> Service Call
 Added or changed the solution pertaining to the IOB.

Note: In some cases, “replace the IOB” was missing from the solution. In other cases,
the IOB was not specified clearly enough (which IOB needs to be replaced).
Solution:
Which IOB should be
SC code Description
replaced (Imagine IOB
or Transport IOB)
SC324-01 Development motor: Bk: Lock Imaging IOB
SC324-05 Development motor: CMY: Lock Imaging IOB
SC396-05 Drum motor (CMY) Lock Imaging IOB
SC441-00 Drum transfer motor: Lock Imaging IOB
High voltage power source: charge/development:
SC491-00 Imaging IOB
output error
High voltage power source: image transfer/paper
SC492-00 Imaging IOB
transfer: output error
SC520-01 Registration Motor: Lock Paper Transport IOB
SC520-02 Paper feed Motor: Lock Paper Transport IOB
SC520-03 Transport Motor: Lock Paper Transport IOB
SC521-01 Duplex Entrance Motor: Lock Paper Transport IOB
SC521-02 Duplex By-pass Motor: Lock Paper Transport IOB
SC522-00 Paper Exit Motor: Lock Paper Transport IOB
SC530-00 Fusing Exhaust Heat Fan Lock Paper Transport IOB
SC531-01 Development Intake Fan/Right Lock Imaging IOB
SC531-02 Development Intake Fan/Left Lock Imaging IOB
SC531-03 Drive Cooling Fan Lock Imaging IOB
SC533-01 PSU Exhaust Heat Fan Lock Paper Transport IOB
SC533-03 PSU Cooling Fan Lock Paper Transport IOB
Reissue: 4-Sep-15
SC533-04 Controller Box Cooling Fan Lock Imaging IOB
SC534-01 Main Exhaust Fan Lock Imaging IOB
SC534-02 Toner Supply Cooling Fan Lock Imaging IOB
SC534-03 Ozone Exhaust Fan Lock Paper Transport IOB
SC535-00 Paper Exit Cooling Fan Lock Imaging IOB
SC540-00 Fusing Motor: Lock Paper Transport IOB
Fusing central thermopile high temperature detection
SC543-00 Paper Transport IOB
(software)
Fusing End Thermopile High Temperature Detection
(software)
Pressurized Central Thermistor High Temperature
Detection (software)
Pressurized Central Thermistor High Temperature
Detection (hardware)
Pressurized Edge Thermistor High Temperature
Detection (software)
Pressurized Edge Thermistor High Temperature
Detection (hardware)
Pressurized Expanded Edge Thermistor High
Temperature Detection (software)
Pressurized Expanded Edge Thermistor High
Temperature Detection (hardware)
SC621-00 Finisher communication error Imaging IOB
SC622-00 Paper bank communication error Paper Transport IOB
SC664-00 ASIC on the IOB SRAM program expansion error Paper Transport IOB
Access permission error to ASIC on the IOB SRAM
(write permission fails)
Write error to ASIC on the IOB SRAM (write result
error)
SC664-03 ASIC on the IOB program startup error Paper Transport IOB
 Added solutions to the description for SC285-00.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC285-00 C MUSIC error

The results of MUSIC pattern reading failed 4 times.
(even if mode e (real time MUSIC) fails, the error count is not incremented
(+1))
・ MUSIC pattern density is lighter than as designed
・TM sensor defective
・ITB defective
・PCU defective
・LD unit defective
Reissue: 4-Sep-15
・BCU defective
・Imaging IOB defective
・Harness defective
・Power OFF/ON
・ITB reset
・PCU reset
・Toner replenishment
・Replace the TM (ID) sensor
・Replace the ITB
・Replace the PCU
・Replace the LD unit
・Replace BCU
・Replace the imaging IOB
・Replace the Harness （between BCU and TM sensor）
・Replace the Harness （between imaging IOB and LD unit)
 Added the entire description for SC724-71.
SC724- B Shift Motor Error

71
The level of shift sensor output does not change
when the shift motor is driven for 186 msec. after
the motor in turned ON.
 Connector disconnected
 Shift motor defective
 Shift sensor on the PCB defective
 harness defective
 Remove and then reattach the connector

 Replace the shift motor (P/N: AX040185)
 Replace the PCB (P/N: D5835100)
 Replace the harness (P/N: D6915402)
Reissue: 4-Sep-15
 Added solutions to the description for SC665-XX and SC664-XX.
FFC connection error

- Connects the BCU and imaging IOB Connection
- Connects the imaging IOB and transport IOB
- Connects the imaging IOB and TSB
- Connects the imaging IOB and the development unit
Defect with the FFC that connects the BCU and imaging IOB
Defect with the FFC that connects the imaging IOB and transport IOB
Defective BCU
Defective Imaging IOB
Defective Transport IOB
SC665-02 D Defective TCB board
Defective development unit
- Replace the FFC that connects BCU and imaging IOB.
- Replace the FFC that imaging IOB and the transport IOB.
- Replace BCU
- Replace the imaging IOB
- Replace the transport IOB
- Remove the connector from CN203 on the imaging IOB board. If the
LED on the board lights (turns ON), replace the TCB board.
- Remove the connector from CN204 on the imaging IOB board. If the
LED on the board lights (turns ON), replace the development unit.
- Connects imaging IOB and transport IOB
Defect with the FFC that connects imaging IOB and transport IOB.
Defective Imaging IOB
SC665-03 D
- Replace the FFC that connects the imaging IOB and transport IOB.
- Replace the imaging IOB.
- Replace the transport IOB.
- Connects BCU and imaging IOB
- Connects the imaging IOB and transport IOB
Defect with FFC that connects the BCU and imaging IOB.
Defect with FFC that connects imaging IOB and transport IOB
Defective BCU
SC665-04 D Defective Imaging IOB
- Replace the FFC that connects the imaging IOB and the transport IOB.
- Replace the BCU.
- Replace the Imaging IOB.
- Replace the Transport IOB.
Reissue: 4-Sep-15
SC664-04 D ASIC on the imaging IOB and Transport IOB SRAM program expansion
error.
・Defective Transport IOB
・Defective Imaging IOB
- Replace the Transport IOB.
- Replace the defective IOB.
- Replace the FFC that connects the imaging IOB and the transport IOB.
- Replace BCU
Subject: Manual correction: Interval tables Prepared by: E.Hinata

Replace interval tables.
Service Manual:
Top Page > Main Chapters > Troubleshooting > Image Quality > When an abnormal image is
generated
 D146/D147/D148/D149/D150
36.1mm lubricant roller PCU
94.2mm Drum PCU
100.5mm pressure roller Pressure roller/ Fusing unit
963.8mm Image transfer belt Image transfer belt/ Image transfer belt unit
Subject: Manual correction: Replacement procedure for Prepared by: E.Hinata
NVRAMs on the controller board

Corrected or added the replacement procedure for the NVRAMs on the controller board with the
following.
D146/D147/D148/D149/D150: Replace entire procedure.
D176/D177, D237: Areas in bold were corrected.
Service Manual
Top Page >Main Chapters > Replacement and Adjustment> Electrical Components> Replacing the
NVRAMs on the controller board
----------------------------------------------------------------------------------------------------
REPLACEMENT PROCEDURE
CAUTION:
 Referring to the following procedure, be sure that there are no mistakes in the mounting
position and orientation of the NVRAMs.
 SC195 (Machine serial number error) will be displayed if you forget to attach the NVRAM.
 If you mounted the NVRAM in the wrong direction, each component needs to be replaced
because a short circuit was caused in the controller board and the NVRAM.
 Passwords for the Supervisor and Administrator 1 will be discarded later in this
procedure.
1. Make sure you have the SMC report (factory settings). This report comes with the machine.
2. Output all the SMC data using SP5-990-001 (SP Print Mode: All (Data List)) or download the
SMC data to an SD card using SP5-992-001 (SP Text mode: ALL (Data List)).
3. Turn the main power switch OFF.
4. Insert an SD card into Slot 2 and turn the main power switch ON.
5. Upload the NV-RAM data on the controller board to the SD card using SP5-824-001 (NV-
RAM Data Upload).
6. Make sure that the customer has backed up their Address Book data. If they have not,
save the Address Book data to an SD card using SP5-846-051 (Backup All Addr
Book).
IMPORTANT:
 The address data stored in the machine will be discarded later during this procedure.
So be sure to obtain a backup of the customer’s address book data.
 Note that the counters for the user will be reset when doing the backup/restore of the
address book data.
 If they have a backup of the address book data, use their own backup data for
restoring. This is because there is a risk that the data cannot be backed up properly
depending on the NV-RAM condition.
STEPS 7-10: Additional steps ONLY for machines that have the FAX installed.
7. Print the Box List by pressing these buttons in the following order: [Facsimile Features] -
[General Setting] - [Box Setting: Print List]
8. Print the Special Sender List by pressing these buttons in the following order: [Facsimile
Features] - [Reception] - [Program Special Sender: Print List]
9. Write down the following fax settings.
 [Receiver] in [Facsimile Features] - [Reception] - [Reception File Settings] - [Forwarding].
 [Notify Destination] in [Facsimile Features] - [Reception] - [Reception File Settings] -
[Store].
 [Specify User] in [Facsimile Features] - [Reception] - [Stored Reception File User Setting].
 [Notify Destination] in [Facsimile Features] - [Reception] - [Folder Transfer Result Report].
 Specified folder in [Facsimile Features] - [Send] - [Backup File TX Setting].
 [Receiver] in [Facsimile Features] - [Reception] - [Reception File Settings] - [Output Mode
Switch Timer].
 [Store: Notify Destination] in [Facsimile Features] - [Reception] - [Output Mode Switch
Timer].
 All the destination information shown on the display.
Note:
 In the fax settings, address book data is stored with entry IDs, which the system
internally assigns to each data. The entry IDs may be changed due to re-assigning in
backup/restore operations.
10. Make sure that there is no transmission standby file. If any standby file exists, ask the
customer to delete it or complete the transmission.
11. Turn the power OFF and unplug the power supply cord.
12. Push the power switch ON again to discharge the residual charge.
13. Replace the NV-RAM with a brand-new one.
14. Turn the power ON with the SD card to which the NV-RAM data has been uploaded in
Slot 2.
IMPORTANT:
 After turning the power ON, SC995 will be displayed in Japanese except for machines
that have a smart operation panel.
 For machines that have a smart operation panel, SC673 will occur and SC995 might be
internally issued in Japanese after turning the power ON.
 After turning the power ON, SC870 in Japanese will occur and the address book data will
be cleared.
STEP15~17: Additional procedure only for machines that have the Smart Operation Panel
installed.
Note:
 SC673 will be displayed in Japanese at start-up, but this is normal behavior. This is
because the controller and the smart operation panel cannot communicate with each other due
to changing the SP settings for the operation panel.
15. Change the SP settings for the operation panel.
 SP5-748-101: (OpePanel Setting: Op Type Action Setting): Change bit 0 from 0 to 1.
 SP5-748-201: (OpePanel Setting: Cheetah Panel Connect Setting): Change the value from
0 to 1.
16. Change the Flair API SP values.
 SP5-752-001 (Copy FlairAPIFunction Setting): Change bit 0 from 0 to 1.
 SP1-041-001 (Scan:FlairAPI Setting): Change bit 0 from 0 to 1.
 SP3-301-001 (FAX:FlairAPI Setting) Change bit 0 from 0 to 1.
17. Cycle the power OFF/ON.
Note:
 Program/Change Administrator will be displayed in Japanese, but this is normal.
18. Download the NV-RAM data stored in the SD card to the brand-new NV-RAM using SP5-825-
001 (NV-RAM Data Download).
Note:
 The download will take a couple of minutes.
19. Turn the power OFF and remove the SD card from slot 2.
20. Turn the power ON.
Note:
 Program/Change Administrator will be displayed in the language backed up in the
SD card.
21. Execute SP5-755-002 (Hide Administrator Password Change Scrn).
Note:
 After you execute this SP and exit SP mode, the Home screen is displayed and user
functions can be used.
22. Restore the original settings of the following SPs, referring to the SMC data obtained in step 2.
Note:
 SP5-825-001 does not download the following SP data to the new NV-RAM. So you must
set them manually.
a. SP5-985-001 (Device Setting: On Board NIC)
b. SP5-985-002 (Device Setting: On Board USB)
c. SP5-193-001 (External Controller Info. Settings)
d. SP5-895-001 (Application invalidation: Printer)
e. SP5-895-002 (Application invalidation: Scanner)
f. SP5-730-001 (Extended Function Setting: JavaTM Platform setting)
23. If the security functions (HDD Encryption and HDD Data Overwrite Security) were applied, set
the functions again.
24. Ask the customer to restore their address book. Or restore the address book data using SP5-
846-052 (UCS Setting: Restore All Addr Book), and ask the customer to ensure the
address book data has been restored properly.
IMPORTANT:
If you obtained the backup of the customer’s address book data in step 6, delete the backup
immediately after the NV-RAM replacement to avoid accidentally taking out the customer’s
data.
25. Output all the SMC data with SP5-990-001 and make sure all the SP/UP settings except for
counter information are properly restored, by checking the SMC data obtained in step 2.
Note:
 The counters will be reset.
26. Make sure that the list output in steps 4 to 6 matches the destination information. If not, set it
to the setting before replacement.
27. Execute the process control (SP3-011-001).
28. Do the "Automatic Color Calibration (ACC)" for the copier mode & printer mode as follows:
 Print the ACC test pattern (User Tools Maintenance ACC Start).
 Put the printout on the exposure glass.
 Put 10 sheets of white paper on the test chart. This ensures the precise ACC adjustment.
 Close the ARDF or the platen cover.
 Press "Start Scanning" on the LCD. Then, the machine starts the ACC.
IMPORTANT:
 If you cannot execute SP5-824-001 or SP5-825-001 for some reason, try all the
following things.
 Check the changed SP value on the SMC which was output in step 2 and set it
manually. Especially, ensure that the values of the following SPs are same as the
setting before the replacement. a. SP5-045-001 (Accounting counter: Counter
Method)b. SP5-302-002 (Set Time: Time Difference)
 Because the PM counters have been reset during NV-RAM replacement, it is
necessary to replace all the PM parts for proper PM management.
Note:
 If a message tells you need a SD card to restore displays after the NV-RAM replacement,
create a “SD card for restoration” and restore with the SD card.
29. Turn the power OFF/ON.
30. Change the supervisor log-in password.
 Top Page > Main Chapters > Installation > Main Machine Installation > Important
notice on security issues > Password setting procedure
Correspondence table
Position Label on the board Label on the NVRAM
[A] Upper FRAM2 2M-2
[B] Lower FRAM1 2M-1
Mounting position and orientation of the NVRAMs
 When replacing the controller board, first, check which SDK applications have been installed.
After replacing the controller board, re-install the SDK applications by following the installation
instructions for each application.
 After reinstalling the SDK applications, print the SMC (SP-5-990-024/025 (SMC:
SDK/Application Info)). Then open the Main power switch cover. Store the SMC sheet and the
SD card(s) that was used to install the SDK application(s).
Reissued: 17-Mar-15
RTB Reissue
Subject: LED lamp on the operation panel does not tuen on. Prepared by: T.Kiyohara
SYMPTOM
The LED lamp on the operation panel does not turn on.
CAUSE
The right PCB (D1491488) applies a reverse voltage higher than specification to the LED
chips (for example. when the Start button is pressed, a fax is received, or the data-in lamp
lights). This causes a chemical reaction (Ag migration) under high-temperature/high-
humidity conditions. The reaction then produces unexpected current, which causes a
buildup of heat on the LED chips. As a result, the wire bonding comes off.
SOLUTION
Production line:
Resistors on the operation panel's right PCB (D1491488) were changed to decrease the
internal reverse voltage, so as to prevent the chemical reaction.
In the field:
1. Access the self-diagnostics menu (Press [Reset] -> [1] [9] [9] [3] -> [Clear] 5 times).
2. Press [2]: LED test.
3. Press [ALL LED-ON] and check the LED lamps on the display.
Reissued: 17-Mar-15
4. Replace the following parts:
 If the fax reception or Data-in LEDs on the left side of the operation panel do
not light:
- Replace the left and right PCBs (PCB:OP-L:USB:ASS'Y and PCB:OP-R:ASS'Y),
or
- Replace the entire operation panel
Note: When the LED lamp on the left PCB burns out, both the left and right PCBs
have to be replaced as a set, as the root cause is the right PCB. .
 If the START button LED on the right side of the operation panel does not
light:
- Replace the right PCB (PCB:OP-R:ASS'Y), or
- Replace the entire operation panel
Reissued: 17-Mar-15
1. The left PCB (Board B in the service manual)

Old Part New Part
Number Number
- D1491468 PCB:OP-L:USB:ASS'Y 1 O/O
2. The right PCB. (Board A in the service manual)

Old Part New Part
Number Number
D1491488 D1461488 PCB:OP-R:ASS'Y 1 O/O
3. The whole operation panel

Old Part New Part
Description Region Q’ty Int Note
Number Number
D1461411 D1461401 OPERATION NA/ASIA
PANEL:D146/D147:ASS'Y
D1461412 D1461402 OPERATION EU
PANEL:D146/147:ASS'Y
1 ○/○
D1461414 D1461404 OPERATION CHN
PANEL:D146/D147:ASS'Y
D1461415 D1461405 OPERATION TWN
PANEL:D146D147:ASS'Y
Subject: Manual correction: Installation procedure of Anti Prepared by: E.Hinata
condensation heater for scanner and PCDU

Areas in bold (highlighted in blue) were corrected or added to the installation procedure for the
anti-condensation heater (Scanner) and PCDU.
Applicable Models: D146/D147/D148/D149/D150, D176/D177/D237
Service Manual
Main Chapters > Installation > Anti-Condensation Heater
Anti-Condensation Heater
 Unplug the machine power cord before starting the following procedure.
 Do the following procedure not to damage any harnesses.
 Check that harnesses are not damaged or pinched after installation.
Anti-Condensation Heater (Scanner)
 This option is provided as a service part.

 If you want to install Anti-Condensation Heater (Scanner), heater for scanner (1) and
electrical part (2) should be ordered.
1) Heater (lamp) for Scanner
Old P/N New P/N Description int Q’ty
- D7390071 HEATER:SCANNER:NA:ASS'Y
- 1
- D7390072 HEATER:SCANNER:EU:ASS'Y
2) Electrical components
ELECTRICAL COMPONENTS
- D7390501
SECTION:NA:ASS'Y
- 1
- D7390502
SECTION:EU:ASS'Y
Accessory Check
1) Heater (lamp) for Scanner
Description P/N Q’ty Note
SCREW:M3X3 03530030N 2 -
SCREW:M3X5 03530050N 1 -
HEATER:120V:9W for NA/ B2291687/ -

1
HEATER:230V:9W for EU B2291688
BRACKET:DEHUMIDIFIER:HEATER D1491835 1 -
D2021836 Added from Apr.

COVER:HEATER:SCANNER 1 2014 mass
production
(2) Electrical part
Description P/N Q’ty
TAPPING SCREW:3X6 04543006Q 3
CLAMP:LWSM-0605A 11050759 4
PCB:DHB D1475190 1
HARNESS:SCANNER:PCU:HEATER:EXP D1495393 1
HARNESS:DC:HEATER:DHB D1495395 1
HARNESS:AC:HEATER:DHB for NA/ D1495394/

1
HARNESS:AC:HEATER:DHB for EU D1495396
18. Remove the screw of the cable guide [A].
19. Attach the heater cover [A] (screw x1).

Important: Secure the screw in the same position as in Step 18.
20. Connect the harness with the other harness shown in step 9.
21. Reattach all the removed covers.
Anti-Condensation Heater (PCDU)
 This option is provided as a service part.

 If you want to install Anti-Condensation Heater (PCDU), electrical part (2) and heater for
PCDU (3) should be ordered.
(2) Electrical components
- D7390501
SECTION:NA:ASS'Y
- 1
- D7390502
SECTION:EU:ASS'Y
3) Heater (lamp) for PCDU

- D7390116 HEATER:PHOTOCONDUCTOR:NA:ASS'Y
- 1
- D7390117 HEATER:PHOTOCONDUCTOR:EU:ASS'Y
Accessory Check
2) Electrical components
TAPPING SCREW:3X6 04543006Q 3
CLAMP:LWSM-0605A 11050759 4
PCB:DHB D1475190 1
HARNESS:SCANNER:PCU:HEATER:EXP D1495393 1
HARNESS:DC:HEATER:DHB D1495395 1
HARNESS:AC:HEATER:DHB for NA/ D1495394/

1
HARNESS:AC:HEATER:DHB for EU D1495396
3) Heater (lamp) for PCDU
TAPPING SCREW:WASHER:3X8 08025299 1
HEATER:PHOTOCONDUCTOR:NA:ADHESION/ -
1
HEATER:PHOTOCONDUCTOR:EU:ADHESION
DECAL:H-TEMP WARNING:HEATER:OPTION D7396801 1
Note: There have been no changes made to the Installation Procedure for the heater (lamp)
for the PCDU.
Subject: Thread and tear the feed belt Prepared by: N. Yoshida
SYMPTOM
The thread in the feed belt comes apart. Eventually, the belt is torn.
Affected peripherals: DF3080 (SPDF: D683), DF3090 (ARDF: D684)
CAUSE
When a user pulls jammed paper forcibly toward the front or rear side of machine, the belt
shifts to one side and goes over the flange of the roller.
SOLUTION
Replace the feed belt (D5412121) with the modified part (D6842171).
NOTE:
With this part change, the material has been changed so as not to shift to one side easily.
Subject: Muti-feeds of originals Prepared by: N.Yoshida

From: 1st Tech Service Sect., PP Tech Service Dept.
SYMPTOM
Multi-feeds may occur when feeding originals with the DF3090.
CAUSE
The friction between originals is too high for the friction pad to separate the sheets.
SOLUTION
Production line
A rubber pad and guide Mylar were added.
Applied from: March 2015 production.
Gum pad
Guide
Mylar
In the field
Attach the pad (P/N: D6842314) and Mylar (P/N: D6842313).
See details on the next page.
When you attach the pad and Mylar, make sure to:
 Attach the pad in the attachment position shown in the photo and diagrams.
 Attach the pad so that the bottom edge contacts the gap (see the red dotted line).
 Attach the Mylar so that it overlaps the pad, as shown.
 Attach the Mylar under the sheet, as shown.
Attachment position:
Attachment position
1. Attach the pad

1.5～2mm
1.5～2mm
3. The pad should be attached so as that

2. Attach the Mylar to the bottom contacts the gap as shown by
overlap the pad. the red dotted line.
Pad
Mylar
The attached Mylar should

be located under this
sheet.
Subject: Squeaking noise from scanner rails Prepared by: N. Yoshida

SYMPTOM
A squeaking noise occurs when the scanner carriages move while a copy is being taken using the
exposure glass.
Affected models: Met-C1abcde/yz (D146/D147/D148/D149/D150/D176/D177)
CAUSE
Not enough oil is applied to the rails. As a result, there is friction between the scanner carriage and
rails at both sides, and at the front and rear.
SOLUTION
If the symptom occurs:
1. Apply LAUNA OIL 40N (P/N: VSSA9001) to both of the scanner rails.
Note: This same oil is applied to the scanner rails at the factory.
2. Execute SP4-013-001(scanner free run) to spread the oil evenly across the rails.
IMPORTANT:
- Apply the oil to the areas shown in red (Areas not directly visible in the photo are shown
with a dotted line).
- Apply 2 dots of oil at 10 different positions.
- See the photos below.
Oil “picked up” by a standard screw driver:
One dot of oil:
Target of 1 dot
φ7
Subject: Maintenance table for Scanner rails Prepared by: N. Yoshida

Service Manual Correction

The areas highlighted in bold and crossed out were added/deleted.
Mainframe
Item 60K 120K 300K 400K 600K EM Remarks
Scanner
Reflector C Optics cloth
1st mirror C Optics cloth
2nd mirror C Optics cloth
3rd mirror C Optics cloth
Exposure Exposure glass

C C
Glass cleaner
Dry cloth
Guide Apply lubrication

Rail(Both sides C as needed. When
2 steps) the oil runs out, a
squeaking noise
may occur.
ADF Exposure Exposure glass

C C
Glass cleaner
Subject: Specification/behavior for stapling when a job is over Prepared by: N.Yoshida
maximum sheets for staple capability
Important Information about Staple Jobs and Maximum Sheet Capability
Please note the following specifications and machine behavior for staple jobs that exceed the
maximum sheet capability.
1. Specifications: Maximum sheet capability for staple jobs

Model Corner Booklet
SR3160/3170(D688/689) 50 sheets 20 sheets
SR3140/3150(D686/687) 50 sheets 15 sheets
SR3130(D690) 50 sheets -
2. Behavior: When a job is over the maximum for staple capability
MFP + SR3140/3150/3160/3170
COPIER
Corner stapling
Sheets are exited without being stapled. First, the maximum number of sheets (50) is stacked in
the staple tray and exited. Following this, any remaining sheets that exceed this maximum are also
stacked and exited without being stapled, in the same way.
Example:
- If 60 sheets are set to be stapled, the first 50 are stacked in the staple tray and then exited
without being stapled. The remaining 10 are then stacked in the tray and exited without being
stapled.
- When the maximum number of originals for a stapled set has been scanned, “Stapling capacity
exceeded” is displayed on the LCD (See below).
- There is no message displayed prompting the user to cancel or continue with the 51st original.
Stapling capacity exceeded
Booklet stapling
The following dialog is displayed when the maximum number of sheets in a stapled set is reached
during the scanning of the originals. The user is prompted before printing begins.
[Stop] The job is canceled (no further scanning, no printing)

[Continue] Sets are stapled at maximum capacity in batch and exited.
Example:
- The machine stops scanning after 20 out of 30 originals are scanned.
- The message shown above is displayed.
- If [Continue] is selected, printing starts and sheets are stapled in batch in sets of 20 sheets and
10 sheets.
SP5199
This SP sets whether to staple sheets stacked in the staple tray or finisher before exiting.
0 (default) : Behavior depends on the type of finisher attached.
1 : Sheets are exited without being stapled.
2 : Sheets are stapled and exited.
Note: To use this SP, you need to install the following System/Copy firmware version or newer:
Metis-C1ab Version 1.14
Metis-C1cde Version 1.18
Metis-C1ab (SOP) Version 3.05
Metis-C1cde (SOP) Version 3.06
PRINTER
Corner stapling
When the sheets stacked in the staple tray reach capacity, the remaining sheets in the job are
cancelled (they are not printed) and an error is recorded in the log. The sheets in the staple tray
are exited without being stapled.
Note: The log can be accessed by tapping the [Error Log] button, as shown below.
Booklet stapling
Same as with corner stapling.
Bit switch 1001-011 Bit 3

This bit switch sets whether to perform stapling in batches.
When this switch is set to 1 (default: 0), even if the sheets stacked in the staple tray reach
capacity, the machine will continue printing out the remaining sheets in the job.
When SP5-199 is set to 1 and the first batch is exited with stapling, the following batch is done with stapling as well.
MFP + SR3130
COPIER
Corner stapling
Same as with COPIER (Booklet) described above.
SP5199
Same as with COPIER (SP5199) described above.
PRINTER
Corner stapling
The stapled sets are exited in batches.
Technical Bulletin
Subject: Parts change information (manual feed unit, duplex Prepared by: E.Hinata
cover)
From: 1st Tech Service Sect, MFP/P Tech Service Dept
Parts change information
Change:
1. The shape of the duplex cover was changed.
2. The shape of the housing in the manual feed unit was changed.
3. A clamp was added to the manual feed unit.
Reason: To ensure that the manual feed harness is not pinched/damaged.
IMPORTANT:
Manual feed unit and duplex cover need to be replaced together.
Before change
(Harness is pinched between manual feed unit and duplex cover and then damaged).
Technical Bulletin
After change
(Edge of the duplex cover [A] was cut, wall of manual feed unit [B] was raised).
B
Added a clamp:
11050759
Duplex cover:
A
Technical Bulletin
Manual feed unit:
MP C3003/3503/4503/5503
# Old P/N New P/N Description Q’ty Int Set
1 D1494826 D1494828 MANUAL FEED UNIT:ASS'Y 1 X/X A
2 D1494627 D1494840 COVER:DUPLEX 1 X/X A
*Set A Int = X/O
MP C6003
1 D1494827 D1494829 MANUAL FEED UNIT:ASS'Y 1 X/X A
*Set A Int = X/O
MP C2003/2503
1 - D1752601 MANUAL FEED UNIT:METIS- 1 X/X A
C1XYZ:ASS'Y
*Set A Int = X/O
Technical Bulletin

Product GER:
code:
D14629 MP C3003 E154M750001
D14729 MP C3503 E164M650130
D14829 MP C4503 E174M650193
D14929 MP C5503 AA E184M750001
D15029 MP C6003 E194M750001
D17629 MP C2003 E204R770001
D17729 MP C2503 E214R780001
D14627 MP C3003 E154M730001
D14727 MP C3503 E164M730001
D14827 MP C4503 E174M730001
D14927 MP C5503 EU E184M730001
D15027 MP C6003 E194M620054
D17627 MP C2003 E204R763735
D17727 MP C2503 E214R760001
D14617 MP C3003 E154M760001
D14717 MP C3503 E164M710001
D14817 MP C4503 E174M710001
D14917 MP C5503 NA E184M710001
D15017 MP C6003 E194M710001
D17615 MP C2003 E204M760001
D17715 MP C2503 E214M760001
D14618 MP C3003 E154G700101, E154G700103～
D14718 MP C3503 E164G700001
D14818 MP C4503 E174G900001
D14918 MP C5503 E184G800001
E194GB00002, E194GB00009, E194GB00014,
E194GB00019, E194GB00020, E194GB00021,
D15018 MP C6003 E194GB00022, E194GB00024, E194GB00025,
E194GB00026, E194GB00028, E194GB00031,
E194GB00032,E194GB00034～
D17618 MP C2003 GSA E204GC00001
E214GC00007, E214GC00009, E214GC00010,
E214GC00013, E214GC00014, E214GC00015,
E214GC00016, E214GC00017, E214GC00019,
E214GC00020, E214GC00022, E214GC00023,
D17718 MP C2503 E214GC00024, E214GC00025, E214GC00026,
E214GC00027, E214GC00028, E214GC00029,
E214GC00030, E214GC00031, E214GC00033,
E214GC00035, E214GC00036, E214GC00037,
E214GC00038, E214GC00040～
D14619 MP C3003 E154M700001
D14719 MP C3503 E164M700001
D14819 MP C4503 E174M700001
D14919 MP C5503 TWN E184M700001
D15019 MP C6003 E194M700001
D17619 MP C2003 E204R720001
D17719 MP C2503 E214R720001
Technical Bulletin
Product GER:
code:
D14621 MP C3003 E154M770001
D14622 MP C3003 E154M780001
D14721 MP C3503 E164M770001
D14821 MP C4503 E174M770001
CHN
D14921 MP C5503 E184M770001
D15022 MP C6003 E194M720001
D17621 MP C2003 E204M770001
D17721 MP C2503 E214M770001
Reissued: 05-Oct-15
Model: MET-C1b Date: 22-May-15 No.: RD147144b
RTB Reissue
The items in bold and italics were added or changed.
Subject: Troubleshooting: SC672 Prepared by: E.Hinata
Information required for further investigation when the symptom cannot be resolved by the solution
described in this bulletin was added on the last page.
SYMPTOM
SC672-11 or -12 (Controller start up error) occurs.
SC672-11: Communication error between operation panel and CTL after machine is powered on.
SC672-12: Communication error between operation panel and CTL after normal start-up.
Note:
- SC672 does not appear on the SMC report, since it is not logged.
- The operation panel (Normal Operation Panel / Smart Operation Panel) communicates with the
controller via a USB cable and IPU. SC672 is triggered when the panel cannot communicate with the
controller.
- Applicable models: MP C3003/3503/4503/5503/6003, MP C2003/2503, MP C2011
CAUSE
Possible causes include:
1. Failure of USB communication path (USB cable, IPU)
2. Data corruption of CTL onboard Flash memory
3. Poor supply voltage for CTL onboard ASIC
4. Firmware bug related to energy saving system
5. Defective CTL onboard converter
6. Defective CTL onboard resistors
7. FCU start-up error
IPU Controller
USB
Operation panel
FCU
Figure 1: Operation panel, IPU and Controller / FCU
Reissued: 05-Oct-15
SOLUTION
In the field:
Do the following.
1. Turn the machine power OFF/ON.
2. Check the power saving System firmware version.
 If this firmware is older than ver. F.17, update it to ver. F.17 or newer.
3. Re-connect the USB cable between IPU board and operation panel.
Figure 2: USB connector (IPU)
Figure 3: USB connector (Operation panel)
4. Do the action in the flowchart on the next page to determine the cause and best course of
action. If the USB cable and/or the CTL board needs to be replaced, make sure to refer
to page 15 of this bulletin for the latest parts number.
- USB cable
- Memory (DIMM) on the CTL
- CTL board
- IPU board
- FCU board
- Operation panel
Reissued: 05-Oct-15
Important: If the SC recurs after you do the action in this flowchart, do the following.
- If SC819 (cache error) in SC history, please replace controller board.
- If SC991 (SCS: scs time count level c’) appears in the SC history, replace the controller
board and USB cable.
Flowchart to determine the replacement parts

MP C3003/3503, MP C2003/2503, MP C2011
SC672 occurs
LED 1 on the CTL is

blinking
See ‘A’ below
Yes No
Fuse 5 on the IPU is FCU board is

normal installed
*See ‘B’ below
Yes No
Yes No
Check the jumper
USB cable or IPU
switch the FCU is ON
Operation Panel
*See ‘C’ below
*See ‘D’ ‘E’ below
Yes No
SC672 still Set the

occurs even if jumper
FCU board is switch ON
removed
Yes
No
Memory on
FCU
the CTL or
CTL board
Reissued: 05-Oct-15
Parts How to determine the cause
USB cable Fuse 5 on the IPU
Operation Panel Fuse 5 on the IPU
IPU Fuse 5 on the IPU
CTL LED1 on the CTL
FCU Jumper switch on FCU

Reissued: 05-Oct-15
MP C4503/5503/600
SC672 Occurs
Is LED 8 on the CTL

blinking?
See [A] below
Yes No
Is fuse 6 on the IPU Are LEDs 2 to 7 blinking

operating correctly? every 5 sec?
See [B] See [A]
Yes No
No Yes
USB cable or IPU
Is the FCU board
operation panel
installed?
See [D] and [E]
Yes No
Is the jumper SW on
the FCU ON?
See [C]
Yes No
Does SC672 still Turn the

occur even after jumper
FCU board is switch ON.
removed?
Yes
No
CTL board Memory on
FCU
the CTL
board
Reissued: 05-Oct-15
Parts How to determine the cause
USB cable Fuse 6 on the IPU
Operation panel Fuse 6 on the IPU
IPU Fuse 6 on the IPU
CTL LED 8 or 9 on the CTL
DIMM LED 2 thru 7
FCU Jumper switch on FCU
[A]: LED on the controller board

Check the condition (lit, off, blinking) of the LED on the CTL.
MP C3003/3503, MP C2003/2503, MP C2011
Figure 4: LED 1 on the CTL

No. Note
LED For CPU
1 - LED blinks when the CPU is operating normally.
- LED is lit or off when there is a problem with the CPU.
Reissued: 05-Oct-15
MP C4503/5503/6003
Figure 5: LEDs 1 to 9 on the CTL

(Repeats every 5 seconds)
Figure 6: LEDs 2 to 7 blinking every 5 seconds
No. Note
LEDs 1-8 1. For self-diagnosis code (BIOS).
2. After the BIOS starts up, LEDs 1 to 7 turn off and LED 8 blinks. LED
8 is lit or off when there is a problem with the CPU.
LED 9 - LED is lit when the BIOS is running.

- LED blinks when the OS is running.
[B]: Fuse on the IPU
Figure 7: Fuse on the IPU

Reissued: 05-Oct-15
[C]: Jumper switch on the FCU

If the jumper switch on the FCU is OFF, turn the switch ON.
Figure 8: Jumper switch on the FCU
[D]: Replacing the USB cable

1. Remove the paper exit tray [A].
2. Remove the left upper cover [A] (screws x 1)
3. Remove the left rear cover [A] (screws x 2)

Reissued: 05-Oct-15
4. Remove the controller cover [A] (screws x 4)
5. Remove the rear cover [A] (screws x4)
6. Remove the scanner rear cover [A] (screws x 3)
7. Remove the scanner rear cover (small) [A] (screws x 2)

Reissued: 05-Oct-15
8. Remove the I/F cable [A] (screws x 2, harnesses x 1, clamps x 1)
9. Remove the CIS cable [A].

SPDF (screws x 2, harnesses x1) ARDF (screws x 2, harnesses x1)
10. Remove the ADF (screws x 2)
Important: When you re-attach the ARDF later, make sure to attach the right hinge
screw on the left side.
Reissued: 05-Oct-15
11. Remove the scanner right cover [A] (screws x 1)
12. Remove the scanner front cover [A] (screws x 2)
13. Remove the scanner left cover [A] (screws x 2)
14. Remove the operation panel upper cover [A].

Reissued: 05-Oct-15
15. Remove the USB cable connector [A] (screws x1, clamps x2)
16. Remove the two screws.
17. Remove the two connectors.
18. Remove the scanner unit [A] (screws x 11)

Reissued: 05-Oct-15
Important:
Never loosen or remove the following screw when you remove or re-attach the unit. This is
because this screw fixes the scanner cam in place. If the position of the scanner cam
changes, the scanner will be misaligned. This will result in image skew and other image
alignment issues.
19. Remove the USB cable (clamp x5)

Reissued: 05-Oct-15
Important
Make sure that there is no space between the machine frame and the following three areas of
the scanner unit when you re-attach the scanner unit.
Reissued: 05-Oct-15
Parts number change information
# Part Old P/N New P/N Description Model Q’ty

1 USB D1495220 D1495225 HARNESS:METIS- MP C3003/3503/ 1
cable C1:OPERATION SUB-UNIT:ASS'Y 4503/5503/6003,
MP C2003/2503
# Part Old P/N New P/N Description Model Panel Q’ty

1 D1465675 D1885210 PCB:MET-C1:A:JL1_CTL(AR):EXP MP C3003
2 D1475675 D1885211 PCB:MET-C1:B:JL1_CTL(AR):EXP MP C3503
3 D1485665 D1885212 PCB:MET-C1:C:JL1_CTL(AR):EXP MP C4503 Normal
4 D1495665 D1885213 PCB:MET-C1:D:JL1_CTL(AR):EXP MP C5503 Operation
5 D1505665 D1885214 PCB:MET-C1:E:JL1_CTL(AR):EXP MP C6003 Panel
6 D1765675 D188**** PCB:MET-C1:Y:JL1_CTL(AR):EXP MP C2003
7 D1775675 D1885217 PCB:MET-C1:Z:JL1_CTL(AR):EXP MP C2503
CTL 1
8 D1469074 D1885230 PCB:MET-C1:A:JL1_CTL(CH):EXP MP C3003
9 D1479074 D188**** PCB:MET-C1:B:JL1_CTL(CH):EXP MP C3503
10 D1489064 D1885232 PCB:MET-C1:C:JL1_CTL(CH):EXP MP C4503
11 D1499064 D188**** PCB:MET-C1:D:JL1_CTL(CH):EXP MP C5503 SOP
12 D1509064 D188**** PCB:MET-C1:E:JL1_CTL(CH):EXP MP C6003
13 D1765695 D188**** PCB:MET-C1:Y:JL1_CTL(CH):EXP MP C2003
14 D1775695 D188**** PCB:MET-C1:Z:JL1_CTL(CH):EXP MP C2503
[E]: Operation panel

Do the following procedure step-by-step if the USB cable replacement does not solve the
symptom. Stop the procedure at any step if the symptom is solved.
1. Reconnect [a] (Cable:LCDC:USB) and [b] (Cable:USB).
2. Replace [a] (Cable:LCDC:USB) and [b] (Cable:USB).
3. Replace [c] (PCB:OP-L:USB:ass’y).
4. Replace [d] (PCB:LCDC:AR2FT:ME-C1:ass’y).
Reissued: 05-Oct-15
Mass-production:
The following modifications were applied for each possible cause.
Note: A modification has not yet been applied for possible cause #7 (CTL start-up error from
FCU start-up error).
SC
# Possible cause Model Modification
code
Failure of the USB SC672 Screening process added to USB

1 communication path -11 ALL cable assembly line from Sept. 2014.
(USB cable, IPU) -12
Data corruption of Flash Manufacturing company changed

-11 MPC4503/
2 memory (DIMM) on CTL from Jul 2014.
-12 5503/6003
Poor supply voltage for -11 MPC4503/ Capacity of capacitor changed from
3
ASIC (CTL) -12 5503/6003 Nov 2013.
Firmware bug with energy Firmware modified in Feb 2014

4 saving system -11 ALL (Power Saving Sys version F.17 or
newer)
Defective converter on MPC3003/ Test process added to assembly line

5 CTL -11 3503/4503/ from Apr 2014.
5503/6003
Reissued: 05-Oct-15
Defective resistors on CTL MPC3003/ Assembly line process changed to

6 -11 3503/4503/ prevent resistor damage from May
5503/6003 2013.
Corruption of the CTL -11 MPC4503/ Manufacturing company changed

7
BIOS ROM data 5503/6003 from July 2015.
-12
Cut-in Serial Numbers

1. Screening process added to USB cable assembly line from Sept. 2014
Product Model
GER: Cut-in S/N
code: name:
D146 MP C3003 E154*A*****
D147 MP C3503 E164*A*****
D148 MP C4503 E174*A*****
D149 MP C5503 ALL E184*A*****
D150 MP C6003 E194*A*****
D176 MP C2003 E204*A*****
D177 MP C2503 E214*A*****
2. Manufacturing company changed from Jul 2014

Product Model
GER: Cut-in S/N
code: name:
D148 MP C4503 E174*B*****
D149 MP C5503 ALL E184*B*****
D150 MP C6003 E194*B*****
3. Capacity of capacitor changed from Nov 2013

Product Model
GER: Cut-in S/N
code: name:
D148 MP C4503 E174*1*****
D149 MP C5503 ALL E184*1*****
D150 MP C6003 E194*1*****
Reissued: 05-Oct-15
4. Firmware modified in Feb 2014 (Power Saving Sys version F.17 or newer)
Product Model
GER: Cut-in S/N
code: name:
D146 MP C3003 E155*4*****
D147 MP C3503 E165*4*****
D148 MP C4503 E175*4*****
D149 MP C5503 E185*4*****
ALL
D150 MP C6003 E195*4*****
D176 MP C2003 E205*4*****
D177 MP C2503 E215*4*****
D237 MP C2011 G475*4*****
5. Test process added to assembly line from Apr 2014

Product Model
GER: Cut-in S/N
code: name:
D146 MP C3003 E154*5*****
D147 MP C3503 E164*5*****
D148 MP C4503 ALL E174*5*****
D149 MP C5503 E184*5*****
D150 MP C6003 E194*5*****
6. Assembly line process changed to prevent resistor damage from May 2013
Product Model
GER: Cut-in S/N
code: name:
D146 MP C3003 E153*6*****
D147 MP C3503 E163*6*****
D148 MP C4503 ALL E173*6*****
D149 MP C5503 E183*6*****
D150 MP C6003 E193*6*****
Reissued: 05-Oct-15
Note:
If the problem does not resolve, please report in the standard escalation process with the following
information attached for further investigation.
- SC sub code (SC672-11 or 12)
- Date/time of problem occurrence
- Debug logs (Controller, Engine, Operation panel)
- Factor(s) that trigger the problem (example: SC672-11 occurred 3 minutes after tuning
ON the main power switch.)
- Occurrence frequency (example: One out of ten times when turning ON the main power
switch)
- Replaced parts
- Date/time of when the parts were replaced
Reissued: 07-Jul-15
Model: Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ Date: 27-Mar-15 No.: RD193046b
MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP
RTB Reissue
Subject: Firmware Release Note: SCANTOFOLDERHELPER Prepared by: Y. Fukuzaki
From: Connectivity Support Sect., MFP/P Tech Service Dept.
Important Information about Normal/Smart Panel

Firmware Updates
 To avoid this, when updating the firmware, make sure that the numbers next to
"NEW" and "ROM" are the same on the operation panel.
 If you install the wrong firmware, repeat the update procedure and check the
numbers mentioned above.
SCANTOFOLDERHELPER.
1.2 D1505532B June 2015 production Not Available
1.1 D1505532B Initial release Not Available
“Available” The firmware can be updated via RFU or SD card.

1. If a user logs off from authentication in Scan to Folder Helper on a
screen other than the first screen, when a user logs on and reopens the
application, the last screen from that session will be displayed.
2. If an invalid IP address was set as the destination in Scan to Folder

Helper and the Home key is pressed while the IP address is being
accessed, when the application is reopened, the application will stall
when the Next button is pressed.
This firmware is dependent on the following firmware modules. Please be

Reissued: 07-Jul-15

sure to update all of them:
- System/copy:
Model Met-C1 ab v3.11 or later (D1465550X)
Model Met-C1 cde v3.12 or later (D1485550Y)
Model Met-C1 xyz v2.11 or later (D1765550N)
Model Cor-C1 v1.11 or later (D2025550M)
Model Z-C2 v1.07 or later (D1935771G)
Model OR-C2 v1.14 or later (D1835530K)
- CheetahSystem:
v1.39 or later (D1501440Y)
- SDKService:
v1.06.01 or later (D1501437F)
1.1 Initial release
Reissued: 07-Jul-15
RTB Reissue
Subject: Firmware Release Note: IDCARDCOPY Prepared by: Y. Fukuzaki

Firmware Updates
IDCARDCOPY.
1.2 D1505531A June 2015 production Not Available
1.1 D1505531A Initial release Not Available

1. When ID Card Copy is opened, after entering and then recovering from
energy-saving mode, restarting ID Card Copy, navigating to the home
screen, and then reopening ID Card Copy, it takes approximately 30
seconds to display the first screen of the application.
2. When the "Stop" key is pressed after scanning only one side of a
document and then "Continue Printing" is selected, the following
problems occur:
- An error message for Quick Copy will be displayed above the
screen.
Reissued: 07-Jul-15

- The second screen will remain even while the job is being printed.
3. When the "Stop" key is pressed while scanning one side of a

document, the message "You do not have the privileges to use the
following function. Auto Color Sel." will be displayed.
This firmware is dependent on the following firmware modules. Please be

sure to update all of them:
- System/copy firmware:
Model Met-C1ab: v3.11 or later (D1465550X)
Model Met-C1cde: v3.12 or later (D1485550Y)
Model Met-C1xyz: v2.11 or later (D1765550N)
Model Cor-C1: v1.11 or later (D2025550M)
Model Z-C2: v1.07 or later (D1935771G)
Model OR-C2: v1.14 or later (D1835530K)
- CheetahSystem:
v1.39 or later (D1501440Y)
- SDKService:
v1.06.01 or later (D1501437F)
1.1 Initial release
Model: Cor-C1c Date: 28-May-15 No.: RD197053
Subject: Troubleshooting for SC721-70 Prepared by: T.Hirakawa

From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
SYMPTOM
SC721 (Tray Lift Motor Error) occurs on the SR3140/SR3150 finisher.
CAUSE
There is a difference in level on the frame of the side plate tray. If the screw is tightened
too tightly, the side plate may deform.
SOLUTION
Attach the sheet (P/N: D6833644) between the frame and the side plate in the areas
circled.
Side plate of shift tray
Frame of shift tray

1. Remove the finisher.
2. Access the tray upper motor.
SR3140
Access the tray upper motor in the area circled in red (from underneath).
SR3150
Pull the booklet staple unit to access the motor.
3. Remove the snap ring
4. Shift the drive gear to the side (in the direction of the red arrow) while holding the up-
and-down frame.
5. Remove the base frames (4 screws).

6. Attach the sheets to each base frame.
7. Reattach the base frames and the drive gear.

Model: Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ Date: 07-Jul-15 No.: RD193049
Subject: Firmware Release Note: CONFERENCECONCIERGE Prepared by: Y. Fukuzaki


Firmware Updates
CONFERENCECONCIERGE.
1.1 D1505530B June 2015 production Not Available

1. When Conference Concierge is opened, after entering and then recovering
from energy-saving mode, restarting ID Card Copy, navigating to the home
screen, and then reopening Conference Concierge, it takes approximately 30
seconds to display the first screen of the application.
2. If the document is set as landscape even though there is no tray that is set to
A4 landscape, Conference Concierge might not be able to staple the upper-
left side.
3. If Letter-size paper is set as landscape and the staple is to be positioned on

the upper-left side, scanning might stop after one side of the document has
been scanned.
Model: Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ Date: 07-Jul-15 No.: RD193049

4. In Conference Concierge, after printing with upper-left-side stapling, when
printing with two staples set, the orientation of the paper might differ from the
configured setting.

update all of them:
- System/copy:
Model Met-C1 ab v3.11 or later (D1465550X)
Model Met-C1 cde v3.12 or later (D1485550Y)
Model Met-C1 xyz v2.11 or later (D1765550N)
Model Cor-C1 v1.11 or later (D2025550M)
Model Z-C2 v1.07 or later (D1935771G)
Model OR-C2 v1.14 or later (D1835530K)
- CheetahSystem:
v1.39 or later (D1501440Y)
- SDKService:
v1.06.01 or later (D1501437F)
Subject: Jam 24 and Jam 64 Prepared by: T.Kiyohara

SYMPTOM
Jam 24 and 64 occur when paper is output to the internal 1-Bin Tray (BN3110).
CAUSE
The guide plate of the paper exit unit is deformed, as shown in the photo.
SOLUTION
In the field
Re-tighten the fixing screw of the paper exit sensor bracket.
Important: Insert a folded piece of paper into the gap, as shown in the photo. This is to ensure that
the guide plate is not bent when the screw is re-tightened.
Model: MET-C1b Date: 7-Oct-15 No.: RD147146
Subject: Manual correction - Caution note on PSU Prepared by: Y Ino

replacement
From: 1st MFP Tech Service Sec., MFP Tech Service Dept.
Please add the following caution in the field service manual in this section:
Replacement and Adjustment > Electrical Components > Printed Circuit/Parts Inside the
Power Box
Parts number Parts description Product code

AZ240218 DC POWER SUPPLY:D146/D147:325.7W:NA D146, D147
AZ240220 DC POWER SUPPLY:325.7W:D146/D147: D146, D147
EU/AP/CHN
AZ240222 DC POWER SUPPLY:D148/D149/D150:450.3W: D148, D149, D150
NA
AZ240224 DC POWER SUPPLY:EU/AP/CHN:450.3W: D148, D149, D150
D148/D149/D150
AZ230272 DC POWER SUPPLY:DOM/NA:247W D176, D177, D237
AZ230274 DC POWER SUPPLY:EU/AA/CHN:247W D176, D177, D237
NEVER touch the areas outlined in red in the photos below, to prevent electric shock
caused by residual charge.
Residual charge of about 100V-400V remains in the AC circuits on the PSU board for
several months even when the board has been removed from the machine after turning
off the machine power and unplugging the power cord.
The procedure to discharge residual charge from the machine by unplugging the power
cord from the AC wall outlet and pressing the main power switch works only for the DC
circuits on this board. Residual charge remains in the AC circuits.
Reissued: 26-Nov-15
Model: MET-C1b Date: 15-Oct-15 No.:RD147147a
RTB Reissue
The items in bold/italics were added or changed.
Subject: Notification for Output check (SP5804-159 to162) Prepared by: T.Kiyohara
Important Information about the Toner Bottle Rotation Check

 When you want to check the rotation of the toner bottle, DO NOT use SP5804-142, -
146, -151, -155, or -159 to -162. These SP modes are now [DFU].
 Instead, to check the bottle’s rotation, use SP3050-003 to -006 (Forced Toner
Supply) or SP3011-002 (Toner Density Adjustment). This is because toner may
scatter inside and/or outside the machine and the toner hopper may be broken
if SP5804-XXX is executed. (The development unit and the toner hopper are not
rotated).
Output check [DFU]

5804
Moves the toner supply motor.
142 Toner Supply Motor Y: Standard Speed
146 Toner Supply Motor M:CCW: Standard Speed
[0 or 1 / 0 / 1/step]
151 Toner Supply Motor C: Standard Speed
155 Toner Supply Motor K: Standard Speed
Output check [DFU]

5804 Moves the toner bottle drive motor.
159 Toner Bottle Drive Motor Y

160 Toner Bottle Drive Motor M
[0 or 1 / 0 / 1/step]
161 Toner Bottle Drive Motor C
162 Toner Bottle Drive Motor K
Subject: Important procedure after replacing M/P sensor Prepared by: M. Kumagai
shutter solenoid
Important Information about G501 Grease
 Apply G501 grease (PN: 52039502) after you replace the M/P sensor shutter solenoid.
Amount: A small dot, about the size of a grain of rice
 This is to prevent noise and reduced part reliability that will occur if the grease is not
applied.
Location of M/P sensor shutter solenoid:
Point of application:
Reissued: 14-Dec-15
Model: MET-C1abcdeyzk Date: 30-Nov-15 No.: RD147149a
RTB Reissue
The item in bold italics was corrected.
Subject: Parts information (PCB for Paper tray heater) Prepared by: T.Kiyohara
Old part New part Description Q’ty Int Page Index Note
number number
D1860402 D1860404 HEATER:DEHUMIDIFIER:NA 1 XO 3 -
D1860403 D1860405 HEATER:DEHUMIDIFIER:EU 1 XO 4 -
D7390501 D7390506 ELECTRICAL COMPONENTS 1 XO P237 5 -
SECTION:NA:ASS'Y
D7390502 D7390507 ELECTRICAL COMPONENTS 1 XO 6 -
SECTION:EU:ASS'Y
- D1475170 PCB: DHB 1 - - -
Changed:
- PCB: DHB (relay board) was changed.
Reason:
- The gaps between lines/harnesses in the PCB's circuit pattern are too narrow. As a
result, in rare cases, a short may occur if the voltage is too high.
New PCB Old PCB

Reissued: 22-Mar-16
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 15-Aug-13 No.: RD147150b
RTB Reissue
Subject: Firmware Release Note: CheetahSystem Prepared by: Y. Ino

mentioned above.
This RTB has been issued to announce the firmware release information for the CheetahSystem.

1.46 D1501442E March 2016 production Not Available
1.45 D1501442D January 2016 production Not Available
1.44 D1501442C November 2015 production Not Available
Reissued: 22-Mar-16

1.46 D1501459E March 2016 production Not Available
1.45 D1501459D January 2016 production Not Available
1.44 D1501459C November 2015 production Not Available
1.21 D1501457H October 2013 production Not Available

When a client device is connected to the Smart Operation Panel via Wi-Fi Direct,
corporate LAN environments connected via the network interface of the MFP can be
accessed if the following settings are configured:
- Wi-Fi Direct: Set to "Enable" (default: Disable)
- Port Forwarding: Set to "Enable" (default: Enable)
- Interface Settings: Set to "Machine Network" (default: Machine Network)
Please note that the Wi-Fi Direct setting is set to "Enable" when using the RICOH
Smart Device Connector.
- Login screen appears even if "Home Key Customization: Login Setting (SP5-074-002)"is
set to "1(OFF)."
Important: To apply this change, in addition to this firmware, you also need to update
System/Copy firmware to the following version or later.
Reissued: 22-Mar-16
MP C2003/C2503 : 2.15(D1765550T)
MP C3003/C3503 : 3.15(D1465575B)
MP C4503/C5503/C6003 : 3.16(D1485553C)
- Some touch panel coordinates are shifted.
Operation panel may stall, if it is kept ON for an extended period.
Symptom corrected:
Note that this firmware must be used in combination with Legacy UI version 1.29 or later.
Symptom corrected:
machine.
application.
Direct".
direct connection.
alternation).
Reissued: 22-Mar-16
Japanese.
Streamline NX.
Saver button).
Other changes:
Reissued: 22-Mar-16
browsing").
user name.
Other changes:
1.29 Speification Change
1. Supports Wi-Fi Direct Printing
Error Corrected:
machine reboot.
Other changes:
Operation Panel.
(D1485550K/D1465550L) or later.
Reissued: 22-Mar-16
Other changes:
SC.
turned OFF.

When a client device is connected to the Smart Operation Panel via Wi-Fi Direct,
corporate LAN environments connected via the network interface of the MFP can be
accessed if the following settings are configured:
- Wi-Fi Direct: Set to "Enable" (default: Disable)
- Port Forwarding: Set to "Enable" (default: Enable)
- Interface Settings: Set to "Machine Network" (default: Machine Network)
Please note that the Wi-Fi Direct setting is set to "Enable" when using the RICOH
Smart Device Connector.
- Login screen appears even if "Home Key Customization: Login Setting (SP5-074-002)"is
set to "1(OFF)."
Important: To apply this change, in addition to this firmware, you also need to update
System/Copy firmware to the following version or later.
MP C2003/C2503 : 2.15(D1765550T)
MP C3003/C3503 : 3.15(D1465575B)
MP C4503/C5503/C6003 : 3.16(D1485553C)
- Some touch panel coordinates are shifted.
Operation panel may stall, if it is kept ON for an extended period.
Reissued: 22-Mar-16
Symptom corrected:
Note that this firmware must be used in combination with Legacy UI version 1.29 or later.
Symptom corrected:
machine.
application.
Direct".
direct connection.
alternation).
Japanese.
Reissued: 22-Mar-16
Streamline NX.
Saver button).
Other changes:
browsing").
user name.
Reissued: 22-Mar-16
Other changes:
1.29 Error Corrected:
machine reboot.
1.28 Other changes:
Other changes:
Operation Panel.
(D1485550K/D1465550L) or later.
Other changes:
SC.
turned OFF.
Important:
These firmware changes only apply to the China (CHN) model (only this model is supported).
1. The browser displays the page that was last viewed in the previous session if the user
Reissued: 22-Mar-16
opens the default browser after another has logged out, or after the machine has
auto-reset itself.
2. The display language is changed but the name of the ESA application remains displayed
in the first language.
Important:
The above changes apply only to the CHN model.
Subject: Parts information -parts standardization with Prepared by: T.Kiyohara

BN3110(D3CQ)
Old part New part Description Q’ty Int Page Index Note
number number
- D3CQ1022 COVER LEFT LOWER 1 O/O - - -
Change: The part in the table was added as a service part and also enclosed with the 1
Bin Tray BN3100 (D3CQ).
Reason: Parts standardization in accordance with the release of the Model MET-C2.
IMPORTANT:
 See the revised Accessory Check and Installation Procedure on the next page.
 Attach this cover as shown below when installing the 1 Bin Tray on the model MET-
C1. When you install the tray on the model MET-C2, this cover is not necessary.
MET-C1:
Cut-in Serial Numbers:

Product Product
GER: Cut-in S/N
code: name:
D3CQ17 BN3110 Other regions G79YQAMXXXX~
D3CQ21 BN3110 CHN G79YQAMXXXX~
Applied to the production line: February 2016

Accessory Check
1 Tray support bar 1
2 Tray 1
3 Gear 1
4 Harness cover 1
5 Screw: M3 x 8 2
6 Cover left lower 1
Before the installation of 1 bin tray
1. Attach cover from the left side.
2. Attach it in the snap fit.
3. Attach it from right side.
4. Attach it in the snap fit.

5. Complete
Install procedure
1. Remove the orange tape and shipping retainers.
2. Remove the enclosed items (fixing screws, etc.).
4. Main power switch cover [A] ( ×1).
Caution:
 Remember that there is a tab at the positions in the blue circles.
5. Paper output tray [A].
6. Open the front cover.

7. Upper left cover [A] ( ×1).
8. Left rear cover [A] ( ×2).
9. Inverter tray [A], tray support rod cover [B] ( ×1).
10. Paper output cover [A] ( ×1).

11. Attach the gear [A] provided.
12. Attach the left lower cover.
13. Attach the 1 bin tray unit [A] ( ×1, ×2).

14. Attach the harness provided.
15. Attach the tray support bar [A] ( ×1).

16. Hook the 1 bin tray [A] onto the 1 bin tray unit, aligning the positions in the blue circles.
17. Connect the harness to the 1 bin tray, and bring it around.
18. Insert the tray support bar firmly in the 1 bin tray, and attach the harness cover [A].
19. Attach the left rear cover, upper left cover and main power switch cover, and close the duplex unit.
20. Turn the power switch ON.
21. Check that output to this tray can be selected on the operation panel, and check operation.
Model: Cor-C1/Cor-C1_SOP/Gim-MF1d/Gim-MF1dM/ Date: 29-Jan-16 No.: RD184065
GR-C2/GR-C2_SOP/Lef-C1/MET-C1ab/MET -C1ab_SOP/
MET -C1k/ MET -C1yz/ MET -C1yz_SOP/OR-C2/OR-C2_SOP
Subject: Firmware Release Note: Font EXP Prepared by: J. Kitagawa

This RTB has been issued to announce the firmware release information for the Font EXP.


Subject: SC866 cannot be resolved after replacing controller Prepared by: Y. Ino
board
SYMPTOM
SC866 occurs and the SC cannot be resolved after replacing the controller board.
Affected models: Met-C1abcde/yz (D146 / D147 / D148 / D149 / D150 / D176 / D177)
CAUSE
Memory corruption
SOLUTION
If the symptom occurs, replace the RAM-DIMM (p/n: 19070159).
Subject: Main SP Table for Waste Toner Full Detection Prepared by: Y. Ino

The areas highlighted in blue bold and crossed out were added/deleted.
SP3-XXX (Process)
3800 [Waste Toner Full Detection]
[0 to 4 / 0 / 1/step]
0: New (first bottle)
1: Normal
Condition *ENG
2: Near full (or detecting new bottle)
001
3: Full or (or detecting new bottle)
4: Unknown
Detects the waste toner bottle status.
Page Count 1 After Near Full *ENG [0 to 10000000 / 0 / 1/sheet]

002
Counts the number of pages printed after ‘Near Full’ detection.
Volume Count 1 After Near

*ENG [0 to 10000000 / 0 / 0.1/mg]
Full
003
Calculates the amount of waste toner after ‘Near Full’ detection.
Volume Count 1 After

*ENG [0 to 10000000 / 0 / 0.1/mg]
Replacement
004
Calculates the amount of waste toner since ‘Near Full’ was detected until the waste
toner bottle was replaced with a new one.
Volume Count 2 After

005 *ENG [0 to 10000000 / 0 / 0.1/mg]
Replacement
Calculates the amount of waste toner since ‘Full’ was detected until the waste toner
bottle was replaced with a new one.
Page Count 2 After Near Full *ENG [0 to 10000000 / 0 / 1/sheet]

006
Counts the number of pages printed after the machine fails to detect a new waste
toner bottle.
Volume Count 2 After Near

*ENG [0 to 10000000 / 0 / 0.1/mg]
Full
007
Calculates the amount of waste toner after the machine fails to detect a new waste
toner bottle.
[1 to 255 / 15 / 1 /step]
Increasing the value will shorten the
number of days until ‘Near Full’ alert
message appears after ‘Near Full’ is
Threshold : Remainder days *ENG mechanically detected.
Decreasing the value will extend the
014 number of days until ‘Near Full’ alert
message appears after ‘Near Full’ is
mechanically detected..
Threshold that determines when to display ‘Near Full’ alert message on the operation
panel after ‘Near Full’ is mechanically detected. ‘Near Full’ message will appear when
the value of SP7-951-142 (Remain Day Counter: Pages) becomes lower than the value
set in this SP.
[0 to 1000000 / 20 /
022 Background M/A *ENG
0.000001mg/mm2/step]
023 Percentage of Transfer Ratio *ENG [0 to 1000 / 810 / 0.1%/step]
Date of detection for near full *ENG [0 or 1 / 0 / 1/step]

024
Displays latest date done mechanical detect.
Reissued：19-Feb-16
Model: MET-C1/COR-C1 HE Model (for NA Only) Date: 10-Feb-15 No.: RD149087a
RTB Reissue
The item in bold italics was corrected.
Subject: HE Model Installation Procedure Prepared by: Y.Taniguchi
Product Safety Other (New model) Tier 2
For NA ONLY
The new HE model, targeting only the NA market, will launch in Feb 2016. This model will
be available for the following product series:
- D146-D150 series: MP C3003/C3503/C4503/C5503/C6003
- D197-D202 series: MP 2554/3054/3554/4054/5054/6054
- Peripherals: Paper Feed Unit PB3160 (for D146-D150)
Paper Feed Unit PB3220 (for D197-D202)
Differences between the HE model and standard models:

1) Card Reader and Keyboard
- Swipe type or Touch type can be selected for the Card Reader.
2) Paper Tray with key and lock
3) Decal for disabling the Bypass Tray
|1)| |2)|
] ]
|3)|
2) is attached at the factory, but 1) and 3) are not.

This bulletin provides the installation procedure of 1) and 3).
Card Reader and Keyboard
Overview
D146-D150 / Touch D146-D150 / Swipe
D197-D202/ Touch D197-D202 / Swipe

Accessories Check
1 Card Reader (Touch) 1
2 Card Reader (Swipe) 1
3 Keyboard 1
4 Keyboard Tray 1
5 Card Reader Tray 1
6 Cover:Card Reader (Touch) 1
7 Keyboard Bracket 1
8 Card Reader Bracket 1
9 Cover:Cables 1
10 BRACKET:SHIFT:D197-D202 1
11 COVER:FRONT:UPPER:(for D146-D150) 1
12 COVER:FRONT:UPPER:(for D197-D202) 1
A SCREW:M3X10 2
B SCREW:M3X6 13
C SCREW:M4X10 1
D SCREW:M4X6 2
E SCREW:M4X12 2
F SCREW:M3X8 2
G Clamp 3
[3]
[1] [2]
[6]
[4] [5]
[9]
[7] [8] [10]
[11] [12]
1. Spread a mat or a sheet of paper on the contact glass for protection.
2. Remove the following covers:

D146-D150 D197-D202
-Main Power Switch Cover -Main Power Switch Cover
-Right Upper Cover -Controller Cover
-Controller Cover -Controller Rear Cover
-Rear Cover -Scanner Rear Cover
-Scanner Rear Cover -Rear Left Cover
-Scanner Rear Cover (Small) -Scanner Right Cover
-Scanner Right Cover -Upper Left Cover
-Upper Left Cover -Left Rear Cover
-Left Rear Cover
3. Replace the upper piece of the Main Power Switch Cover. ( x2)
4. Remove the screw below.

D146-D150 D197-D202
5. Attach the clamps (x3) to the right hand side of the scanner unit.
6. Insert the cable of the Card Reader through the cover and bracket as shown below.
For Touch type ONLY
7. Touch type: Attach the Card Reader to the Bracket.
Screw: B (x4)
8. Swipe type: Attach the Card Reader to the Bracket.
Screw: A (x2)
9. Attach the Card Reader Tray to the Bracket.
Card Reader Tray
Screw: F (x2)
10. Attach COVER:CABLE to the Bracket.
Screw: B (x1)
11. Insert the cable of the Keyboard through the Keyboard Tray.
12. Insert the cables of the Card Reader and Keyboard through the Bracket.
13. For D197-D202 ONLY: Insert the cables through the hole in the Shift Bracket.
14. Insert the cables through the Main Power Switch Cover.
15. Route the cables through the top of the controller box as shown.
16. Connect the USB connectors to the I/O port.
17. Route the cables under the Scanner front cover and lock with the clamps.
18. Reattach the Main Power Switch Cover
19. For D197-D202 ONLY: Attach the Shift Bracket.
Screw: E (x2)
Screw: C (x1)
20. Attach the Keyboard Bracket.

D146-D150
Screw: E (x2)
Screw: C (x1)
D197-D202
Screw: D (x2)
Screw: B (x1)
21. Attach the Card Reader Bracket.

[Front Side] [Rear Side]
Screw: B (x3)
22. Attach the Keyboard Tray.
Screw: B (x4)
23. Set the Keyboard.

24. Remove the cutout from the left rear cover to make a hole for the cable.
25. Reattach the left rear cover as shown below.
26. Reattach all the covers removed.

Decal for disabling the Bypass Tray
Note:
Check with the customer or the sales person before attaching the decal. If the
customer wishes to use the Bypass Tray, do not attach it.
Accessories Check
1 Decal:Bypass Tray 1
1. Peel off the liner.

2. Attach the Decal to the Bypass Tray as shown below.
Parts Catalog for HE models
1. Card reader and Keyboard Section

Part number Description Q’ty Int Page Index Note
D7391451 CASE:KEYBOARD 1 - - 1 -
D3DN1744 COVER:CARD READER:LOWER 1 - - 2 -
D3DN1748 COVER:CARD READER:UPPER 1 - - 3 -
D3DN1732 BRACKET:KEYBOARD 1 - - 4 -
D3DN1749 BRACKET:CARD READER 1 - - 5 -
D3DN1746 COVER:CABLE:KEYBOARD 1 - - 6 -
D3DN1729 BRACKET:KEYBOARD:SHIFT:D197-D202 1 - - 7 -
D3DN1711 COVER:FRONT:UPPER:D146-D150 1 - - 8 -
D3DN1721 COVER:FRONT:UPPER:D197-D202 1 - - 9 -
03603010P SCREW:M3X10 2 - - A -
04543006N TAPPING SCREW:ROUND POINT:3X6 13 - - B -
04543012N TAPPING SCREW:ROUND POINT:3X12 1 - - C -
04544006Q TAPPING SCREW:4X6 2 - - D -
04544012N TAPPING SCREW:ROUND POINT:4X12 2 - - E -
04583008N HEXAGON HEAD TAPPING SCREW:3X8 2 - - F -
11050759 CLAMP:LWSM-0605A 3 - - G -
[3]
[1] [2]
[6]
[4]
[5] [7]
[8] [9]
[A] [B] [C] [D] [E] [F] [G]
2. Paper Tray Section

Note: Parts not shown here are common with the standard model.
Common Parts for All the Trays

D1462868 CYLINDER:KEY 1 - - 1 -
D1462860 GRIP:PAPER TRAY:LOCK 1 - - 2 -
D1462867 LOCK:CYLINDER:PAPER TRAY 1 - - 3 -
D1462861 HOLDER:GRIP:PAPER TRAY:LOCK 1 - - 4 -
[1] Note:
Two spare keys come with
the part.
[2]
[Bottom View] [3]
[4]
1st Tray for D146-D150

D1462863 PAPER TRAY:NO.1:LOCK 1 - - 1 -
D1462865 COVER:PAPER TRAY:NO.1:LOCK 1 - - 2 -
[1]
[2]
2nd Tray for D146-D150

[1]
[2]
1st Tray for D197-D202

[1]
[2]
2nd Tray for D197-D202

[1]
[2]
3rd and 4th Trays for PB3160

D3DM2864 PAPER TRAY:NO.3:LOCK 1 - - 1 -
[1]
[2]
3rd and 4th Trays for PB3220

D3DM2871 PAPER TRAY:NO.3:B:LOCK 1 - - 1 -
[1]
[2]
Subject: Manual correction - SC720-78 Prepared by: Y. Ino


The areas highlighted in bold and crossed out were added/deleted.
Service Manual
Top Page > Main Chapters > Troubleshooting > Service Call 700-792 > SC700 (Engine:
Peripherals)
SC720 2K/3K Sheet finisher Error
SC720-44 B Edge Stapler Motor Error (2K/3K sheet finisher)
SC720-60 B Booklet Stapler Motor Error (2K/3K sheet finisher)
SC720-75 B Reverse Roller Rocking Motor Error (2K/3K sheet finisher)
SC720-78 B Rear End Press Motor Error

DC MOTOR:GATHERING ROLLER Error (2K/3K sheet finisher)
Model: MET-C1abcdeyzk Date: 29-Mar-16 No.: RD147157
Subject: Supplementary information on the anti-condensation heater (for Prepared by: T Kiyohara
EU/AP/CH)
From: 1st Tech. Support Sec. Service Support Dept.
Product Safety Other ( ) Tier 2 Tier 0.5
This bulletin is targeted to EU/AP/CH models.
4 types of anti-condensation heaters are available as service parts for the following
components:
- Mainframe tray
- Optional tray (PB3150, PB3220/PB3160, PB3230/PB3170)
- PCU
- Scanner
See the table below for the parts required when installing the heater.
Tray heaters (Main + Op)

Tray heater( (Main unit)
Tray heater (main unit)
Scanner + PCU heater

Tray heater (Op tray)
Scanner Heater
+ PCU heater
+ PCU heater
PCU Heater
P/N for
EU/AP/CH
N
(220V to
Part description 240V)
Tray Heater (main unit) KIT:HEATER:DEHUMIDIFIER D1860405 1 1 1 1
Tray Heater for
PB3230/PB3210/PB3160/PB3150 HEATER:ASS'Y D6931127 *1 *1 *1
Tray Heater for LCT
PB3230/PB3170 HEATER:ASS'Y D6951127 *1 *1 *1
HEATER:PHOTOCONDUCTO
PCU Heater R:ADHESION D7390117 1 1 1 1
Scanner Heater HEATER:SCANNER:ASS'Y D7390072 1 1
ELECTRICAL COMPONENTS ELECTRICAL COMPONENTS D7390507 1 1 1 1
* Choose one.
IMPORTANT:
Make sure to install the tray heater with the rated voltage that matches your
country/region.
 If you do not, the heater will overheat and damage the tray and/or cause
carbonization (Example: If a 100V heater is installed on a 200V rated machine), or
the heater will not be able to reduce moisture enough (Example: If a 200V heater is
installed on a 100V rated machine).
Model: MET-C1abcdeyzk Date: 29-Mar-16 No.: RD147158
Subject: Supplementary information on the optional anti-condensation Prepared by: T Kiyohara

heater (for NA/TW)
From: 1st Tech. Support Sec. Service Support Dept.
Product Safety Other ( ) Tier 2 Tier 0.5
This bulletin is targeted to NA/TW models.

4 types of anti-condensation heaters are available as service parts for the following
components:
- Mainframe tray
- Optional tray (PB3150, PB3220/PB3160, PB3230/PB3170)
- PCU
- Scanner
See the table below for the parts required when installing the heater.

Tray heater( (Main unit)
Tray heater (main unit)
Scanner + PCU heater

Tray heater (Op tray)
Scanner Heater
+ PCU heater
+ PCU heater
PCU Heater
P/N for
NA/TWN
(110V to
Part description 130V)
Tray Heater (main unit) KIT:HEATER:DEHUMIDIFIER D1860404 1 1 1 1
Tray Heater for
PB3230/PB3210/PB3160/PB3150 HEATER:ASS'Y D6931117 *1 *1 *1
Tray Heater for LCT
PB3230/PB3170 HEATER:ASS'Y D6951117 *1 *1 *1
HEATER:PHOTOCONDUCTO
PCU Heater R:ADHESION D7390116 1 1 1 1
Scanner Heater HEATER:SCANNER:ASS'Y D7390071 1 1
ELECTRICAL COMPONENTS ELECTRICAL COMPONENTS D7390506 1 1 1 1
* Choose one.
IMPORTANT:
Make sure to install the tray heater with the rated voltage that matches your
country/region.
 If you do not, the heater will overheat and damage the tray and/or cause
carbonization (Example: If a 100V heater is installed on a 200V rated machine), or
the heater will not be able to reduce moisture enough (Example: If a 200V heater is
installed on a 100V rated machine).

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Technical Bulletin PAGE: 1/5

Important Information about Normal/Smart Panel Firmware Updates

Conditions: The following sequence is repeated.

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

This firmware is dependent on the following firmware module.

Devices for the North American, Asian, and Korean markets:

- To optimize the ACC time and to minimize toner scattering:

- To improve the print speed when using SRA3 paper

3. A touch screen function was added to the preview screen.

This firmware is dependent on the following firmware modules.

Important Information about Normal/Smart Panel Firmware Updates

Note: Definition of Availability of RFU via @Remote

This firmware is dependent on System/copy firmware v1.11(D1475550N) or later, so

*This firmware has to be updated together with System/Copy V1.11(D1475550N) or

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Modified Points or Symptom Corrected

This firmware is dependent on System/Copy firmware v1.11(D1475550N) or later, so

This firmware is dependent on the following firmware modules. Please be sure to

Important Information about Normal/Smart Panel Firmware Updates

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Modified Points or Symptom Corrected

Even if only Printer is updated, there is a possibility that the scanner or

Subject: Firmware Release Note: aics Prepared by: N. Yoshida

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: Option Netware Prepared by: N. Yoshida

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates