User Guide

®
DYMO LabelWriter Label Printers
®
Copyright
© 2009 Sanford, L.P. All rights reserved. Revised 8/21.
No part of this document or the software may be reproduced or transmitted in any form or by any
means or translated into another language without the prior written consent of Sanford, L.P.

Trademarks
DYMO and LabelWriter are registered marks in the United States and other countries. All other
trademarks are the property of their respective holders.

FCC Statement
The user is cautioned that changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
 Contents
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

About the LabelWriter Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

LabelWriter Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Developer and SDK Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Loading Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Ordering Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Caring for Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Status Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Performing a Printer Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Clearing Label Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Correcting Poor Print Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Labels Do Not Feed Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Printer Does Not Print or Stops Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Obtaining Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Technical and Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
LabelWriter SE450 Printer Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Device Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Documentation Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

iii
 Safety Precautions

Safety Precautions

Read and understand all of the precautions listed below. Follow all warnings and instructions
marked on the product.
General
• Dispose of plastic bags correctly and keep away from babies and children.
• Place the product on a flat, stable surface.
• Always use the product as instructed in this user guide.
• Unplug the power cord immediately if you notice any abnormal odor, heat, smoke,
discoloration, deformation or anything unusual while using the product.
• Do not disassemble the product. For inspection, adjustment and repair of the product, contact
DYMO Customer Support.
• Do not drop, hit, or otherwise mishandle the product.
• Do not allow any liquids to come into contact with the product.
• Make sure to turn off the power, if applicable, and remove the power cord from the electrical
outlet before cleaning the product. Failure to do so could cause an electrical shock or fire.
• Do not insert foreign objects into the product.
• Do not use paint thinner, benzene, alcohol or any other organic solvents to clean the product.
Doing so may cause damage to the surface finish. Use a soft, dry cloth to clean the product.
Power
• Use only the power adapter listed in this user guide:
LabelWriter 450, 450 Turbo, 450 Twin Turbo, and 450 Duo: Adapter model DSA-42PFC-
24 2 240175 from Dee Van Enterprise Co., Ltd..
LabelWriter 4XL: Adapter model DSA-96PFB-24 2 240375 from Dee Van Enterprise Co.,
Ltd.
• Do not handle the power cord or adapter if your hands are wet.
• Do not cut, damage, alter, or place heavy objects on the power cord.
• Do not use the power cord or adapter if they are damaged.
• Do not pull the power cord when removing the plug from the electrical outlet. Doing so could
cause an electrical shock or fire.
• Do not use the power adapter in a confined space or cover it with a cloth. Make sure there is
sufficient ventilation to prevent the power adapter from overheating.
• If the product will not be used for an extended period of time, remove the power cord from the
electrical outlet.
Printer
• Do not put fingers in moving parts or openings of the product.
• Do not block or insert objects into the label exit slot.
• Do not touch the tear bar. Personal injury could result.
• Do not place the product in areas exposed to direct sunlight, near heaters or other hot
appliances, or in any area exposed to extremely high or low temperatures, high humidity, or
excessive dust.
• Do not hold or lift the product by the cover.

iv
 Labels
• Use only DYMO-branded labels. The product’s warranty does not cover any malfunction or
damage caused by the use of third-party labels.
• Apply labels only to a clean, dry surface at room temperature.
• Do not expose label rolls to direct sunlight, high temperatures, high humidity, or dust. Store in
a cool, dark place.

v
 Chapter 1
About the LabelWriter Printer
Congratulations on purchasing a DYMO LabelWriter label printer. Your LabelWriter printer will
give you years of reliable label printing. We encourage you to take a few minutes to review how to
use and care for your printer.
This manual provides information about the following printer models:
• LabelWriter 450
• LabelWriter 450 Turbo
• LabelWriter 450 Twin Turbo
• LabelWriter 450 Duo
• LabelWriter 4XL
• LabelWriter SE450
For complete information about programming and using the LabelWriter SE450 printer, refer to the
LabelWriter SE450 Technical Reference Guide, available from the Developers Program page on
the DYMO Web site (www.dymo.com).

LabelWriter Printer Features

Your LabelWriter printer is a direct thermal printer and does not use ink or toner. Instead, the
printer uses heat from a thermal print head to print on specially treated, heat-sensitive labels. Labels
are the only supplies you will ever need to buy.
Become familiar with the major components of the printer.

Top cover Label roll

Label spool
USB
connector
Label guide DC power
connector
Reverse label
button
Label release S/N 00000-0000000

Form-feed button
and status light
Label feed path Serial number
and tear bar Cable
channel

LabelWriter 450
LabelWriter 450 Turbo

1
About the LabelWriter Printer

Serial number
Top cover
USB DC power
connector connector
Label roll Label guide

Reverse label
Label spool button

S/N 00000-0000000

Form-feed button
and status light
Label release

Label feed path Cable channels

and tear bar

LabelWriter 450 Twin Turbo

Top cover

Label roll DC power USB

Label spool connector connector
Label guide

Reverse label
button
Label release
Label feed path
and tear bar

Form-feed
button and Label exit
status light slot

Open label
cassette tray

LabelWriter 450 Duo

Top cover Serial number

Label roll

USB DC power
Label guide connector connector
Label spool Reverse label
button

Label feed path

and tear bar S/N 00000-0000000

Label release
Form-feed
button and
status light
Cable channel

LabelWriter 4XL

2
 System Requirements

Top cover Label roll

Serial
connector
Label spool USB
connector USB 10101 24VDC

DC power
connector
S/N 00000-0000000

Cable
channel

Label release Serial number

Form-feed button
and status light
Label feed path
and tear bar

LabelWriter SE450

The form-feed button on the front of the printer advances a single label. The reverse label button is
used to remove labels from the printer when changing rolls. The LabelWriter SE450 printer does
not include a reverse label button.
The status light visually shows the current state of the printer. Refer to "Status Light" on page 11 for
a complete description of the status light.

System Requirements

The LabelWriter printer requires a USB 1.1 or USB 2.0 connection and one of the following:
• Windows® XP 32-bit
• Windows Vista®
• Windows® 7
• Mac OS® v10.4 or later
To use the LabelWriter SE450 printer with a serial connection, an RS-232 serial port is required.

Printing Labels

DYMO desktop labeling software make designing and printing labels easy. Download DYMO
desktop labeling software from support.dymo.com.

Developer and SDK Information

DYMO provides various types of information designed to help developers create products that
work with the LabelWriter printers and DYMO Label software. Below are some notes for those
interested in developing products that work with LabelWriter printers.
• Keep in mind that LabelWriter printers use standard printer drivers. Therefore, printing to a
LabelWriter printer is no different than printing to a laser or inkjet printer, except that the pages
are smaller.
• In cases where you want to automate printing and take advantage of the label printing power
built into DYMO Label software, a Software Developer’s Kit (SDK) is included in your

3
About the LabelWriter Printer

LabelWriter CD. The SDK provides COM and .NET interfaces. For more information, visit
the Developer Program page on the DYMO web site. www.dymo.com.
You can check the Developer’s forum on the DYMO Web site at www.dymo.com for the latest
news. Also, you can join the Developer’s mailing list to obtain developer-specific news and
announcements.
For complete information about connecting the LabelWriter SE450 printer to the host computer or
other device, and for information about programming and using the LabelWriter SE450 printer,
refer to the LabelWriter SE450 Technical Reference Guide, available from the Developers Program
page on the DYMO Web site (www.dymo.com).

4
 Chapter 2
About Labels
DYMO LabelWriter printers use advanced thermal printing technology to print on specially
treated, heat-sensitive labels. This means you will never have to replace toner, ink cartridges, or a
ribbon to print labels.

Note DYMO’s warranty does not cover malfunction or damage that may be caused by the use of
labels other than DYMO-branded labels. Because DYMO LabelWriter printers use thermal printing
technology, you must use specially designed and manufactured labels. The thermal coatings used
on labels other than DYMO-branded labels may not be compatible, and may provide unsatisfactory
printing or cause the printer to malfunction.

How long your labels will last depends on how the labels are used. Thermal paper labels, such as
those printed by the LabelWriter printer, are susceptible to fading in two ways:
• Exposure to direct sunlight, to fluorescent light for an extended period of time, or to extreme
heat will cause fading.
• Contact with plasticizers (for example, labels placed on plastic ring binders) will cause fading.
In the original packaging, the shelf life for LabelWriter labels is 18 months. When labels are used
for short-term applications (envelopes, packages, and so on), fading is not a problem. When labels
are used to label files in a file cabinet, fading is very gradual over many years. Labels applied to the
edge of a notebook that is then placed on a shelf in the sun will show signs of fading within a few
months.
To prolong label life when labels are not in use, store the labels in a cool, dry place and in the black
bag in which they were originally packaged.

Loading Labels

Each label roll comes in a black plastic bag. Make sure to store the label roll in this bag when the
labels are not being used.
The LabelWriter Twin Turbo printer holds two label rolls, so you can print two types of labels
without having to change the label roll.
The LabelWriter Duo printer prints two types of labels: die-cut paper labels (such as Address or
Shipping labels) and D1 plastic labels.

5
About Labels

Important!
In order for the labels to feed properly during printing, pay attention to the following when loading
labels on the spool and into the printer:
• The label spool guide must be pushed flush against the label roll, with no gap. See Figure 2.
• The labels must be loaded with the left edge of the label inserted against the left edge of the
label feed slot. See Figure 4.
Figures 3 and 4 in this section show loading labels in a LabelWriter 450 printer. However, the
instructions apply to loading labels in any LabelWriter printer model.
To load a label roll Spool Spool
spindle guide
1 With the printer plugged in, press the form-feed button to
eject the labels that protected the printer during shipment.
2 Open the top cover and remove any packing material inside
the label compartment.
3 Remove the label spool from inside the cover and separate
Figure 1
the spool guide from the spindle.
4 Hold the spool spindle in your left hand and place the label roll
on the spindle so that the labels feed from underneath and the
left edge of the label roll is firmly against the side of the spool.
See Figure 1.
5 Slide the spool guide onto the right side of the spool and press
the guide tightly against the side of the label roll, leaving no
gap between the roll and the spool. See Figure 2. Figure 2

Note To ensure proper feeding of labels during printing, the

label roll must fit snugly against both sides of the label spool,
with no gaps.
6 Insert the label spool into the slot in the printer cover with the
labels extending from underneath the roll. See Figure 3.
7 Align the left edge of the label with the left edge of the label
feed slot and insert the label into the slot. See Figure 4. Figure 3
The printer automatically feeds the labels, stopping at the
beginning of the first label.
If the printer does not feed the labels, make sure the first Slide label
label is fully inserted and then press the form-feed button. guide against
labels
If the first label on the roll is not a full label, press the
form-feed button to eject the partial label.
Note Regardless of the label width, the left edge of the
label must be aligned with the left edge of the label feed Align labels
slot for the labels to feed properly. against left edge

8 Slide the label guide to the left until the label guide aligns
Figure 4
with the right edge of the label. See Figure 4.
Make sure that the label guide does not pinch the label.
9 (Twin Turbo Only) Repeat steps 3-8 to load a second roll of labels.
10 Carefully lower the top cover.

6
 Ordering Labels

To load a label cassette (LabelWriter Duo)

Remove
1 Press the button on the front of the printer to open the label cardboard
insert
cassette tray.
Note The first time you use the printer, remove the
protective cardboard insert from the label exit slot. See
Figure 5.
2 Make sure the label and ribbon are taut across the mouth of
Figure 5
the cassette and that the label passes between the label
guides.
If necessary, turn the ribbon rewind spool clockwise to
tighten the ribbon.
Push down gently
3 Insert the cassette and press firmly until the cassette clicks
into place. Make sure label and ribbon are positioned
correctly. See Figure 6.
4 Press the button on the front of the printer to close the label
cassette tray.

Figure 6

Ordering Labels

DYMO offers a full range of labels for the LabelWriter printers, including labels suited for
addressing envelopes, shipping packages, naming file folders, labeling all sorts of media, printing
name badges, and much more. A complete listing can be found at the DYMO Web site:
www.dymo.com.
Caution DYMO’s warranty does not cover malfunction or damage that may be caused by the use
of labels other than DYMO-branded labels. Because DYMO LabelWriter printers use thermal
printing technology, you must use specially designed and manufactured labels. The thermal
coatings used on labels other than DYMO-branded labels may not be compatible and may provide
unsatisfactory printing or cause the printer to malfunction.

7
About Labels

This page intentionally left blank for double-sided printing.

8
 Chapter 3
Caring for Your Printer
The LabelWriter printer is designed to give you long and trouble-free service, while requiring very
little maintenance. You will get the best possible performance from your LabelWriter printer if you
follow the setup instructions that appear in the Quick Start Guide and the procedures described in
this section.
To keep your LabelWriter printer working properly, you should clean it from time to time. Dusting
the outside of the printer occasionally will help keep foreign matter from getting inside the printer.
However, it is still a good idea to periodically perform some basic interior maintenance, such as
cleaning the label path with the cleaning card.
You can easily clean your LabelWriter printer using the following items:
• Lint-free cloth.
• Isopropyl alcohol, diluted dishwashing detergent, or diluted glass cleaner.
Caution If you use glass cleaner, make sure it does not contain ammonia.
• Small, soft brush, such as a tooth brush or child’s paint brush.
• LabelWriter cleaning card.
To purchase cleaning cards, visit www.dymo.com.
To clean the exterior of your printer and the label roll compartment
1 Disconnect the power cord.
2 Use the lint-free cloth to wipe the exterior of the printer.
3 Remove dirt and smudges with one of the cleaning solutions mentioned above.
4 Open the top cover.
5 Use a small, soft brush or cotton swab to whisk away paper dust and other stray particles from
the inside of the printer.
6 Remove the roll of labels and clean under the roll.
7 Reconnect the power cord.
8 If you have a LabelWriter cleaning card, follow the instructions printed on cleaning
card packaging.
9 Reload the roll of labels and carefully close the top cover.

9
Caring for Your Printer

To clean the tape print head (LabelWriter Duo only)

1 Press the button on the front of the label cassette tray.
2 Remove the label cassette.
3 Use a small, soft brush or cotton swab to wipe away paper dust and other stray particles from
the inside of the tray.
4 Remove the cleaning tool from the inside of the tray.
If you do not have a cleaning tool, contact DYMO Consumer Care.
5 Gently wipe the print head with the tool.
The print head is very delicate, so use care when cleaning.
6 Replace the cleaning tool, insert the label cassette, and press the button to close the tray.
To clean the cutter blade (LabelWriter Duo only)
1 Press the button on the front of the label cassette tray.
2 Remove the label cassette.
3 Quickly press the Form Feed and Label Eject buttons at the same time.
The cutter blade will move into view.
4 Use a cotton swab and alcohol to clean both sides of the cutter blade.
The cutter blade is extremely sharp. Use caution when cleaning.
5 After cleaning the blade, press the Label Eject button once to return the blade to its home
position.
You can also follow this procedure if the cutter blade becomes lodged in the forward position and
will not move.

10
 Chapter 4
Getting Help
Your LabelWriter printer should offer years of trouble-free printing with very little maintenance.
However, in the event that you encounter a problem, this chapter offers suggestions for resolving
problems that can occur when using the printer. If you are unable to solve a problem, this chapter
also describes how to contact DYMO Technical Support.
For complete information about programming and using the LabelWriter SE450 printer, refer to the
LabelWriter SE450 Technical Reference Guide, available from the Developers Program page on
the DYMO Web site (www.dymo.com).

Troubleshooting

This section provides information on how to detect and correct problems you might encounter
while using your LabelWriter printer.

Status Light
The status light visually shows the current state of the printer:

Status Light Description

Solid Blue Power is on and printer is ready.

Dimmed Blue Printer is in power saving mode.

Flashing Blue Labels are not loaded properly or the label roll is empty.

For the LabelWriter SE450, the status light shows the current state of the printer as follows:

SE450 Status Light Description

Solid Blue USB cable is connected. Power is on and printer is ready.

Dimmed Blue USB cable is connected and printer is in power saving mode.

Flashing Red Labels are not loaded properly or the label roll is empty.

Serial cable is connected. Power is on and printer is ready. Printer will also show
Solid Green solid green when both USB and Serial cables are connected or when no cables
are connected.

Dimmed Green Serial cable is connected and printer is in power saving mode.

Serial cable is connected and printer is in configuration mode. For complete

information about programming and using the LabelWriter SE450 printer, refer
Flashing Green
to the LabelWriter SE450 Technical Reference Guide, available from the
Developers Program page on the DYMO Web site. www.dymo.com

11
Getting Help

Performing a Printer Self-Test

If you experience problems with broken characters or other print quality issues, perform a printer
self-test. The self-test verifies that all elements of the print head and printing mechanism are in
working condition.
To perform a self-test
1 With a roll of labels in the printer, press and hold the form-feed button on the front of the
printer for five to ten seconds.
The printer begins printing vertical lines along the width of the printer. The test pattern
automatically changes every 3/4 inch (19 mm).
2 Once the self-test begins, release the form-feed button.
3 To stop the self-test, press and release the form-feed button.

Clearing Label Jams

To clear labels that have become jammed in the printer
1 Tear off any labels that have already fed
through the printer. Press label
release
2 Press the label release lever forward and forward

pull the jammed label out of the label feed

slot.

Correcting Poor Print Quality

Poor print quality is most frequently caused by one of the following:
• An old roll of labels
• Labels made by a manufacturer other than DYMO
• Labels where the thermal coating has been compromised
• A dirty print head
First, make sure you are using DYMO-branded labels. Do not use third-party labels because the
thermal coating on other labels has a different sensitivity than DYMO-branded labels. Also, the
perforated holes between the labels made by other manufacturers are frequently not detectable by
LabelWriter printers.
If the print quality becomes faint, small dots of white appear scattered through the printed
characters, or light and dark patches of printing appear, you are probably using a faulty roll of
labels. Try using a different roll from a fresh box. If the second roll prints correctly, the problem is
with the first roll of labels.
Another possibility is that the LabelWriter print head needs cleaning. See "Caring for Your Printer"
on page 9 for information about cleaning the label path with a LabelWriter cleaning card.

Labels Do Not Feed Correctly

If your labels do not feed correctly, check the following:
• Make sure your labels are loaded properly and that the left edge of the label is aligned with the
left edge of the label feed slot. See "Loading Labels" on page 5.

12
 Troubleshooting

• Make sure you are using DYMO-branded labels. The perforated holes between the labels made
by other manufacturers are frequently not detectable by DYMO printers. When the
perforations are not detected, the labels will not feed correctly. Using third-party labels may
also void your warranty.

Printer Does Not Print or Stops Printing

If your printer does not print or stops printing while in use, follow the steps below to track down the
problem.
1 Make sure the printer is still getting power and that the power cable has not been disconnected.
If the status light on the front of the printer is not lit, check to make sure the power cable is
plugged in, and that your power strip is working.
To make sure the problem is not with the outlet or power strip, try plugging something else
into the wall outlet and power strip.
2 Confirm that the printer is feeding labels properly by pushing the form feed button while the
printer is on.
If the labels are jammed, the status light will blink. Refer to "Clearing Label Jams" on page 12.
3 Make sure that your USB cable has not come loose from the back of your printer or from
your computer.
Refer to the installation instructions in the Quick Start Guide to make sure the cable is
connected properly.
4 (Windows) Check that your LabelWriter printer driver is installed correctly.
The LabelWriter printer driver takes print data from your software and directs it to the
LabelWriter printer. The driver is automatically installed when you install the software that
comes with your printer. However, the driver may have been changed or deleted by mistake.
a From the Start menu, choose Printers and Faxes.
b Right-click the LabelWriter printer icon, and then choose Properties.
c From the Properties dialog box, click Printing Preferences.
d From the Preferences dialog box, click Advanced.
The Advanced dialog box appears.
If no errors are displayed the Advanced dialog box, the printer driver is installed correctly.
If you are still having problems after checking the above items, contact Customer Service to
arrange for a Return Authorization (RA). See "Obtaining Technical Support" on page 14.

13
Getting Help

Limited Warranty

Your DYMO® LabelWriter® printer comes with a warranty against defects in materials, design, or
workmanship, for two years from the original date of purchase (LabelWriter SE450 for one year
from the original date of purchase), when used in accordance with all operating instructions.
Normal wear and tear is not covered, nor is excessive use, abuse or damage caused by a user either
intentionally or accidentally.
DYMO LabelWriter printers are designed for use only with DYMO-branded labels. This warranty
does not cover any malfunction or damage caused by the use of third party labels.
EXCEPT AS PROVIDED HEREIN, DYMO MAKES NO OTHER WARRANTIES, EXPRESS
OR IMPLIED, AND DYMO SPECIFICALLY EXCLUDES WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DYMO'S
LIABILITY UNDER THIS WARRANTY SHALL BE LIMITED TO REPAIR OR
REPLACEMENT OF THE PRINTER. DYMO SHALL NOT BE RESPONSIBLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.

Special Provisions for Australia

The following provisions shall apply in addition to the above warranty if the sale of the DYMO
product occurred in Australia:
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
• You are entitled to a replacement or refund for major failure and compensation for any other
reasonably foreseeable loss or damage.
• You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
• Any repair or replacement will be at DYMO's expense and free of charge to you.
Refer to www.dymo.com to find your local service centre contact information.

Obtaining Technical Support

If you experience problems with the setup or use of your printer, carefully read this manual to make
sure you have not missed something that is covered in the documentation.
If you cannot resolve your problem by consulting the documentation, you can obtain additional
information and assistance from DYMO.
DYMO maintains an Internet Web site at www.dymo.com that includes the latest support
information for your LabelWriter printer.
To contact us, visit the Support area of our Web site at: www.dymo.com

14
 Chapter 5
Technical and
Environmental Information
This chapter contains technical and certification information for the LabelWriter printer.

Technical Specifications
Power

450 450 Duo 450 Duo

450 450 Twin Turbo 4XL
Turbo (Label Printer) (Tape Printer)

Print Method Direct Thermal Thermal Transfer

300 dots per inch (11.8 dots per mm) 180 dots per inch
Print Resolution
(7.09 dots per mm)

Print Speed 51 71 71 53 71 N/A

(labels/min for address
label in text mode)

Maximum Print Width 2.25 in (56 mm) 4.16 in (105.73 mm) 2.25 in (56 mm) 0.71 in (18.1 mm)

Maximum Media Width 2.44 in (62 mm) 4.53 in (115 mm) 2.44 in (62 mm) 0.95 in (24 mm)

Maximum Label Length User-definable

Interface USB 2.0 Printer Class Device

4 7/8 in (124 mm) x 8 1/2 in (217 mm) x 7 in (178 mm) x 5 1/2 in (140 mm) x
Dimensions (WHD) 5 ¾ in (146 mm) x 5 1/3 in (135 mm) x 5 1/3 in (135 mm) x 8 in (203 mm) x
7 ¼ in (184 mm) 7 3/8 in (187.5 mm) 7 3/8 in (187 mm) 7 ¼ in (184 mm)

1.5 pounds 2.4 pounds 1.75 pounds (0.78 kg) 3 pounds (1.35 kg)
Weight
(0.68 kg) (1.09 kg)

Printer Power 24 VDC 1.75 A 24 VDC 3.75 A 24 VDC 1.75 A

Requirements

Rated Duty Cycle 1000 shipping labels per hour

Regulatory Approvals CE, FCC, TUV CB, cTUVus, TUV GS, and C-Tick

Warranty Two Year Limited

Power Adapter
Use only the power adapter listed in this user guide:
• LabelWriter 450, 450 Turbo, 450 Twin Turbo, and 450 Duo: Adapter model
DSA-42PFC-24 2 240175 from Dee Van Enterprise Co., Ltd.
• LabelWriter 4XL: Adapter model DSA-96PFB-24 2 240375 from Dee Van Enterprise Co., Ltd.

15
Technical and Environmental Information

LabelWriter SE450 Printer Technical Specifications

For complete information about connecting the LabelWriter SE450 printer to the host computer or
other device, and for information about programming and using the LabelWriter SE450 printer,
refer to the LabelWriter SE450 Technical Reference Guide, available from the Developers Program
page on the DYMO Web site (www.dymo.com).

SE450

Print Method Direct Thermal

Print Resolution 200 dots per inch (8 dots per mm)

Print Speed USB: 48 lpm

(labels/min for address
label in text mode) Serial (115.2K baud): 40 lpm

Maximum Print Width 2.13 in (54 mm)

Maximum Media Width 2.44 in (62 mm)

Maximum Label Length User-definable

USB 2.0 Printer Class Device

Interface
Bi-directional, RS232 Serial (1200 to 115.2K baud)

Dimensions (WHD) 4 7/8 in (124 mm) x 5 3/4 in (146 mm) x 7 3/8 in (187 mm)

Weight 1 pound 13 ounces (0.817 kg)

Printer Power 24 VDC 1.7 A

Requirements

Rated Duty Cycle 1000 shipping labels per hour

Regulatory Approvals CE, FCC, Industry Canada, TUV CB, cTUVus, TUV GS, and C-Tick

Warranty One Year Limited

Device Certification

This device has been tested and complies with the requirements of:
TUV CB Test Certificate
cTUVus Certificate
TUV GS Certificate
INTERNATIONAL STANDARD IEC 60950 Safety of information technology equipment
FCC Part 15 Class B
RoHS 2002/95/EC
This device is not intended for use in the direct field of view at visual display workplaces. To
avoid incommoding reflections at visual display workplaces, this device must not be placed in
the direct field of view.

16
 Environmental Information

Environmental Information

The equipment that you bought has required the extraction and use of natural resources for its
production. It may contain hazardous substances for the health and the environment.
In order to avoid the dissemination of those substances in our environment and to diminish the
pressure on the natural resources, we encourage you to use the appropriate take-back systems.
Those systems will reuse or recycle most of the materials of your end life equipment in a sound
way.
The crossed-bin symbol marked in your device invites you to use those systems.

If you need more information on the collection, reuse and recycling systems, please contact your
local or regional waste administration.
You can also contact DYMO for more information on the environmental performances of our
products.

Documentation Feedback

We are constantly working to produce the highest quality documentation for our products. We
welcome your feedback. Send us your comments or suggestions about our online Help, printed, or
PDF manuals.
Please include the following information with your feedback:
• Product name and version number
• Type of document: printed manual, PDF, or online Help
• Topic title (for online Help) or page number (for printed or PDF manuals)
• Brief description of content (for example, step-by-step instructions that are inaccurate,
information that requires clarification, areas where more detail is needed, and so on)
• Suggestions for how to correct or improve the documentation
We also welcome your suggestions for additional topics you would like to see covered in the
documentation.
Send email feedback to:
[email protected]
Please keep in mind that this email address is only for documentation feedback. If you have a
technical question, please contact Customer Service.

17