Resort Management and Reservation System

ABSTRACT

The Resort System and Reservation Management System project aim to develop a comprehensive solution for
managing bookings and operations within a resort facility. In today's dynamic hospitality industry, efficient
reservation management and seamless guest experience are critical for the success of any resort. This project
addresses these challenges by providing a robust system that automates reservation processes, centralizes guest
information, and enhances communication between staff and guests. The system encompasses features such as
online booking, room allocation, guest check-in/check-out, billing, and reporting functionalities. Leveraging
modern technologies and best practices in software engineering, this project seeks to optimize operational
efficiency, improve customer satisfaction, and ensure scalability for future growth. Through this report, we
present the detailed analysis, design, implementation, and deployment strategies of the Resort System and
Reservation Management System, offering insights into its functionality, architecture, and potential impact on
the hospitality industry. The guests can visit the site and register themselves with the required information that
is expected by the system. Each registered guest can raise a request for the unit bookings. The Guests are
scheduled with the information of the availability of the units for they have requested time. The Units
maintenance is automated for proper management of the availability status of the units or the scheduled expected
date of their availability in near future. The system provides the facility for booking of the required available
units as per the number that is available. The system totally built upon the standards of Three Tier Architecture
with Client, Business and Data Tiers associated as separate layers, with specification to high cohesion and loose
Coupling Standards for easy maintenance.

The entire project has been developed keeping in view of the Distributed client server computing technology in
mind. The specification has been normalized up to 3NF to eliminate all the anomalies that may arise due to the
database transactions that are executed by the actual administration and users. The user interfaces are browser
specific to give distributed accessibility for the overall system. The user level accessibility has been restricted
into two zones the administrative and the normal user zone.

Dept. of AI&DS, SIET, Tumkuru Page 1

Resort Management and Reservation System

TABLE OF CONTENTS

1.INTRODUCTION

1.1 Introduction 4

1.2 Problem Statement 4

1.3 Purpose and Objective 5

1.4 Purpose Solution and Advantages 6

2.SYSTEM ANALYSIS AND DESIGN

2.1 System Analysis 7

2.2 E-R Diagram 8

2.3 List Of Tables 9

2.4 Tables Description 11

2.5 Schema Diagram 11

3. IMPLEMENTATION

3.1 Hardware And Software Requirements 12

3.2 Platform used for Implementation 13

3.3 SQL Command with table creator 15

3.4 Output testing 19

LIST OF FIGUERS

E-R DIAGRAM 8

SCHEMA DIAGRAM 11

Dept. of AI&DS, SIET, Tumkuru Page 2

Resort Management and Reservation System

4. LIST OF SNAPSHOTS

4.1 SNAPSHOT: Home page of resort 20

4.2 SNAPSHOT: Room available as single bed in resort 20

4.3 SNAPSHOT: Room available as dual bed in resort 21

4.4 SNAPSHOT: Room available as presidential suit in resort 21

4.5 SNAPSHOT: Review database in resort in resort management and reservation system 22

4.6 SNAPSHOT: Required room table database in resort management and reservation system 22

4.7 SNAPSHOT: Login page of resort management and reservation system 23

4.8 SNAPSHOT: Search page for booking rooms in resort 23

4.9 SNAPSHOT: Contact page for getting more information about resort and its facilities 24

5. CONCLUSION 25
6. REFERENCES 26

Dept. of AI&DS, SIET, Tumkuru Page 3

Resort Management and Reservation System

Chapter 1

INTRODUCTION

1.1 INTRODUCTION

Resort management to put it simply, means Booking of Resort, Resort room, Hall Order etc. also provide a
membership, Club Activities options to customer. Using this system, we can find out room availability, booking
date and time, check in and check out time and many more options, so it will take small time to find out all these
things. Resort management keeps all information of customer membership details using membership id so when
customer comes in resort and provide membership id to admin then he checks quickly id is valid or not. Also
assign club activity selected by customer to membership id. Billing options is available in this system. The
system is user-friendly means it is easy to use. Resort management keeps Visited Customer details, Employee
details in to database. Database use in this system is helpful to find out performance of resort, sales per year, and
other information. Databases in Resort management are very dynamic and scalable.

Resort management is used to provide facility to integrate the different branches of resorts makes it possible
to reserve the rooms and viewing of facilities to the customers online. If any customer is willing to come to the
resort, first he can see the facilities available and cost effect effectiveness of the resort in the online. If he felt
good then he can reserve the rooms by sending self-details with a secured manner.

In general, if any customer is willing to go to a place, he do not have any idea about the branches
related to particular resort in that place. But this project provides detailed information about the branches
available throughout the country. So that customer can register to any branch from his desktop in the internet.

1.2 PROBLEM STATEMENT

Ultimate thing which is provided in this project is the encryption mechanism that will be provided while the
customer submitted his personal details through online. Online identity is also generated to view that id when
he visits that resort. For the resort administrators also, this will provide full scheduling and status of the customer
visits room status bill payment details.

Dept. of AI&DS, SIET, Tumkuru Page 4

Resort Management and Reservation System

1.3 PURPOSE AND OBJECTIVES

1. Streamlining reservations: Simplifying the booking process for guests and ensuring accurate reservations to
maximize occupancy.

2. Enhancing guest experience: Providing personalized services, managing guest preferences, and ensuring
smooth check-in and check-out processes.

3. Optimizing resource utilization: Efficiently managing room allocation, staff scheduling, and other resources
to improve operational efficiency and reduce costs.

4. Maximizing revenue: Implementing dynamic pricing strategies, upselling services, and leveraging data
analytics to optimize pricing and increase revenue.

5. Improving communication: Facilitating communication between staff members, departments, and guests to
ensure seamless coordination and excellent customer service.

6. Enhancing reporting and analysis: Generating reports on key performance indicators, analysing trends, and
identifying areas for improvement to make data-driven decisions and enhance overall performance.

7. Inventory and resource management: Resort management systems help in managing inventory and
resources such as rooms, equipment, and staff effectively. This involves tracking usage, scheduling maintenance,
and ensuring that resources are allocated efficiently to meet guest demands.

8. Data Analytics and Reporting: The system collects and analyses data related to guest preferences, booking
patterns, and revenue performance, providing valuable insights for strategic decision-making. Detailed reports
and analytics help in identifying areas for improvement and optimizing business processes.

9. Integration with Other Systems: Integration with other systems such as accounting, CRM (Customer
Relationship Management), and POS (Point of Sale) facilitates seamless data flow and enhances overall business
efficiency.

Dept. of AI&DS, SIET, Tumkuru Page 5

Resort Management and Reservation System

10. Security and Compliance: Ensuring the security of guest information and compliance with data protection
regulations is a crucial objective. Resort management systems implement robust security measures to safeguard
sensitive data and maintain compliance with relevant laws and industry standards.

Overall, the purpose of resort management and reservation systems is to optimize the guest experience,
streamline operations, maximize revenue, and ensure the efficient management of resources, all while
maintaining a focus on sustainability and compliance with industry standards.

1.4 PURPOSED SOLUTION & ADVANTAGES

Resort Management and Reservation System provides facilities like:

Sometimes some people who like the food more, willing to know the favourite dishes available in the resort.
This project also provides the information about the dishes they will be available branch wise.

For the people who are interested in enjoyment requires the information about the swimming pools, tennis
courts, indoor games etc. That information is also available in the internet.

This project also shows how to take advantage of the skyrocketing demand for “mini-vacations”. Moreover, it
includes the concierge function, computer systes, and health club spa facility management.

Dept. of AI&DS, SIET, Tumkuru Page 6

Resort Management and Reservation System

Chapter 2

SYSTEM ANALYSIS AND DESIGN

2.1 SYSTEM ANALYSIS

It is a process of collecting and interpreting facts, identifying the problems, and decomposition of a system into
its components. System analysis is conducted for the purpose of studying a system or its parts in order to identify
its objectives. It is a problem-solving technique that improves the system and ensures that all the components of
the system work efficiently to accomplish their purpose. The objective of the system analysis activity is to
develop structured system specification for the proposed system. The structured system specification should
describe what the proposed system would do; independent of the technology, which will be used to implement
these requirements. The structured system specification will be used to implement these requirements. The
essential model may itself consist of multiple models, modeling different aspect of the system. The data flow
diagrams may model the data and their relationships and the state transition diagram may model time dependent
behaviour of the system. The essential model thus consists of the following .

Models:
Login/Registration: Users need to register on site, they may later login after registration.
Room Booking: Users may check room availability and book available rooms.
Booking Cancellation: User may cancel their booking.
Resort Membership: Users may buy club membership; registered members get 10% discount on all facilities.
Resort Hall Booking: Users may book the resort hall if available.
Feedback: Users may submit feedback about user experience.
Admin Panel: Admin can login and check user bookings, hall bookings as well as cancel them

Dept. of AI&DS, SIET, Tumkuru Page 7

Resort Management and Reservation System

2.2 E-R DIAGRAM

Fig 2.2.1 E-R Diagram for Resort Management and Reservation System

Dept. of AI&DS, SIET, Tumkuru Page 8

Resort Management and Reservation System

2.3 List of Tables

BOOKING

Check-in Check-out Booking-id Num people Num room

CUSTOMER

PID FName LName Email Tel

PRICE

Type Price Attribute

ROOM

Room _Id Room _No Zone

PRIVIEGE

Type Description Discount

2.4 Table Description

The “Booking” table provides all the details of the Requested Booking Rooms in Resort [2]

Dept. of AI&DS, SIET, Tumkuru Page 9

Resort Management and Reservation System

The “Customer” table provides all the details of the assigned rooms for Booking rooms in Resort

The “Price” table provides all the details of rating, review about the Resort

The “Room” table provides all the details available in the Resort

Dept. of AI&DS, SIET, Tumkuru Page 10

Resort Management and Reservation System

2.5 SCHEMA DIAGRAM

Fig 2.5.1 Schema Diagram for Resort Management and Reservation System

Dept. of AI&DS, SIET, Tumkuru Page 11

Resort Management and Reservation System

Chapter 3

IMPLEMENTATION

3.1 Hardware Requirements

1. Server:
 Minimum: Dual-core processor
 Recommended: Quad-core processor or higher
 RAM: Minimum 4GB (8GB recommended for better performance)
 Storage: SSD preferred for faster data access

2. Networking
 Stable internet connection for server hosting (if cloud-based) and client access

3. Client Devices
 Desktops, laptops, tablets, or smartphones for accessing the system
 Recommended: Modern browsers like Google Chrome, Mozilla Firefox, or Safari

Software Requirements

1. Operating System
 Server: Linux (e.g., Ubuntu Server, CentOS) or Windows Server
 Clients: Windows, macOS, Linux, or mobile operating systems (iOS, Android)
2. Web Server
 Apache HTTPS Server or Nginx

3. Database Management System (DBMS)

 MySQL Server or another relational database system

Dept. of AI&DS, SIET, Tumkuru Page 12

Resort Management and Reservation System

4. Programming Languages
 Backend: PHP, PhpMyAdmin, or any other server-side language
 Frontend: HTML, CSS, JavaScript

5. Frameworks and Libraries

 Backend: Xamp PhpMyAdmin, SQL
 Frontend: HTML, PHP and Bootstrap

6. Additional Tools
 IDEs (Integrated Development Environments) for coding, debugging, and testing for example
Visual Studio Code, Notepad++, Xamp and MySQL

3.2 Platform Used for Implementation

3.2.1 XAMPP(PhpMyAdmin)

PhpMyAdmin can manage a whole MySQL server as well as a single database. To accomplish the later
you'll need a properly set up MySQL user who can read/write only the desired database. It's up to you to look
up the appropriate part in the MySQL manual.
 browse and drop databases, tables, views, columns and indexes.
 create, copy, drop, rename and alter databases, tables, columns and indexes.
 maintenance server, databases and tables, with proposals on server configuration
 execute, edit and bookmark any SQL-statement, even batch-queries.
 load text files into tables.
 create and read dumps of tables.
 export data to various formats: CSV, XML, PDF, ISO/IEC 26300 – Open Document Text and
Spreadsheet, Word, and LTEX formats.
 import data and MySQL structures from Open Document spreadsheets, as well as XML, CSV, and
SQL files.
 administer multiple servers.
 manage MySQL users and privileges.
 check referential integrity in MyISAM tables.
 using Query-by-example (QBE), create complex queries automatically connecting required tables.
 create PDF graphics of your Database layout.
 search globally in a database or a subset of it. transform stored data into any format using a set of
predefined functions, like displaying BLOB-data as imageor download-link.
 track changes on databases, tables and views.
 support InnoDB tables and foreign keys.
 support MySQL, the improved MySQL extension. create, edit, call, export and drop stored
procedures and functions • create, edit, export and drop events andtriggers.

Dept. of AI&DS, SIET, Tumkuru Page 13

Resort Management and Reservation System

3.2.2 PHP
• You need PHP 5.2.0 or newer, with session support, the Standard PHP Library (SPL) extension and JSON
support.
• To support uploading of ZIP files, you need the PHP zip extension.
• For proper support of multibyte strings (e.g. UTF-8, which is currently the default), you should install the
mbstring and ctype extensions.
• You need GD2 support in PHP to display inline thumbnails of JPEGs ("image/jpeg: inline") with their original
aspect ratio.
• When using the "cookie" authenticated method, the mcrypt extension is strongly suggested for most users
and is required for 64–bit machines. Not using mcrypt will cause phpMyAdmin to load pages significantly.
• The below snapshot shows the overview installation of Xampp with PhpMyAdmin.

Dept. of AI&DS, SIET, Tumkuru Page 14

Resort Management and Reservation System

3.3 SQL COMMANDS

Dept. of AI&DS, SIET, Tumkuru Page 15

Resort Management and Reservation System

Dept. of AI&DS, SIET, Tumkuru Page 16

Resort Management and Reservation System

Dept. of AI&DS, SIET, Tumkuru Page 17

Resort Management and Reservation System

Dept. of AI&DS, SIET, Tumkuru Page 18

Resort Management and Reservation System

3.4 OUTPUT TESTING

Testing
Testing is evaluation of the software against requirements gathered from users and system
specifications. Testing identifies important defects, flaws, or an error in the application code that
must be fixed.
Unit Testing
Unit testing refers to the testing certain functions and areas of the code. It gives the ability to verify
that all the functions work as expected.
Integration Testing
Integration testing is basically a logical extension of unit testing. In simple words, two tested units
are combined into a component and the interface between them is tested. It identifies problems that
occur when different unit share combined.
System Testing
System testing tests the most often the final test performed to verify that the system meets the
specification and its objectives. System testing has been performed at the completion of each feature
and is still taking place to make improvements on the existing system.

Dept. of AI&DS, SIET, Tumkuru Page 19

Resort Management and Reservation System

Chapter 4
LIST OF SNAPSHOTS

Snapshot 4.1.1: Home Page of Resort

The home page will give the complete snapshot of the Resort along with some details of navigation where we
gone through the complete detail description of the Resort like login/register, rooms, review, search booking
and contact details.

Snapshot 4.1.2: Room available as Single bed in Resort

Here, the picture describes that the rooms with single bed are equipped with basic amenities. Also, the rooms
are very unique and accommodated with luxuries furniture’s which are uniquely designed on the rooms.

Dept. of AI&DS, SIET, Tumkuru Page 20

Resort Management and Reservation System

Snapshot 4.1.3: Room available as Dual bed in Resort

Here, the picture describes that the rooms accommodated with dual bed are equipped with basic amenities.
Also, the rooms are very unique and accommodated with luxuries furniture’s which are uniquely designed on
the rooms.

Snapshot 4.1.4: Room available as Presidential Suite in Resort

Here, the picture describes that the rooms accommodated as Presidential suites are equipped with basic
amenities. Also, the rooms are very unique and accommodated with luxuries furniture’s which are uniquely
designed on the rooms.

Dept. of AI&DS, SIET, Tumkuru Page 21

Resort Management and Reservation System

Snapshot 4.1.5: Review Database in Resort Management and Reservation System

Here, The Reviews will give complete opinion about the customers who had arrived for the resort and also,
they can share their opinion which they want, that is not available in our resort, so that we can make re-
arranging their needs.

Snapshot 4.1.6: Requested Room Table Database in Resort Management and Reservation
System

Here, the snapshot will describe the rooms that are present in the resort are assigned for the customer who are
requested for the rooms. Also describes the details of the customer like their email_id, phone number, arrive
time, depart time, number of people visiting the resort and the type of the room.

Dept. of AI&DS, SIET, Tumkuru Page 22

Resort Management and Reservation System

Snapshot 4.1.7: Login Page of Resort Management and Reservation System

Here, the login page describes how to register or create an account for booking a room in resort after registering
an account we can directly login into the resort home page.

Snapshot 4.1.8: Search Page for Booking Rooms in Resort

Here, we can search the room that we want in the resort and also, we can search the rooms that are already
allotted for the other people.

Dept. of AI&DS, SIET, Tumkuru Page 23

Resort Management and Reservation System

Snapshot 4.1.9: Contact Page for getting more information about Resort and Its Facilities

The contact details serve to maintain accurate and up-to-date contact information for guests, staffs and other
stakeholders. Also, with the help of contact details we can know more details about the Resort.

Dept. of AI&DS, SIET, Tumkuru Page 24

Resort Management and Reservation System

Chapter 5

CONCLUSION

In conclusion, the development of the Resort System and Reservation Management System has been
successfully completed, aiming to streamline the operations of a resort facility and enhance the booking
experience for both guests and staff. The Resort System and Reservation Management System stand as a
testament to the successful application of software engineering principles and practices in addressing real-world
challenges in the hospitality sector, ultimately aiming to elevate the guest experience and optimize operational
efficiency for resort establishments. The implementation of a Resort Management and Reservation System offers
numerous benefits to both the resort management and its customers. Through this system, resorts can streamline
their operations, enhance customer satisfaction, and improve overall efficiency. For resort management, the
system provides a centralized platform to manage reservations, streamline check-in and check-out processes,
allocate resources effectively, and optimize staffing levels based on demand forecasting. Real- time monitoring
of room occupancy and other amenities allows for better decision-making regarding pricing strategies and
promotional offers. Additionally, the system enables efficient communication with customers, including sending
personalized notifications and handling inquiries promptly. From the customer's perspective, the Resort
Management and Reservation System offer convenience and flexibility in booking accommodations and
amenities. Online booking capabilities allow customers to browse available options, compare prices, and make
reservations at their convenience. Integration with mobile apps or websites further enhances accessibility,
enabling customers to manage their bookings and preferences remotely. The system also facilitates personalized
experiences, such as room customization and special requests, leading to higher satisfaction levels and increased
loyalty.

Dept. of AI&DS, SIET, Tumkuru Page 25

Resort Management and Reservation System

References

1. https://edrawcloudpublicus.s3.amazonaws.com/work/1905656/2022-3-24/1648097437/main.png
2. http://localhost/phpmyadmin
3. https://www.mysql.com/
4. https://edrawcloudpublicus.s3.amazonaws.com/work/1905656/2022-3-24/1648097437/main.png
5. http://localhost/phpmyadmin
6. http://localhost/phpmyadmin/index.php?route=/database/structure&db=resort
7. file:///C:/xampp/htdocs/resort/resort_management_system-master/index.php
8. http://localhost/resort/resort_management_system-master/Login.php
9. Google
10. YouTube
11. ChatGPT

Dept. of AI&DS, SIET, Tumkuru Page 26