Job Profile - 28975

Grade : 5 Profile reference:BS05
Doc Version: V1 Date latest version: 03/01/2018
Job Family Role Profile: Business Services, Grade 5

• This is a generic role profile. It aims to outline the requirements of roles broadly within the job family and grade
detailed above rather than provide the requirements of a specific job
• This profile should be used as a template to help ‘frame’ the right size and shape of work undertaken locally
• For further guidance on how to use job family role profiles effectively, please see the Easinet
Job Family Description

Roles here enable the smooth operation of our resources, business processes and organisation.
They provide support, sometimes of a specialist nature, to specific Environment Agency functions/services
or more widely across the organisation.
Roles in this job family span a variety of disciplines including, but not limited to; legal, estates,
administration, business management, planning and co-ordination, systems support, etc. and cover a range
of grades.
Purpose Statement
The contribution and key purpose of roles in this job family at this grade. It indicates the typical degree of
independence these roles hold. Note: names of roles are intended to illustrate the type of roles at this grade
and are not related to job title.
Acts as specialist, team leader or business partner. Role accountabilities can be interchangeable
depending on the team and work being delivered.
Typically, roles at this grade are engaged in the delivery of business services and support to the
organisation and its environmental objectives through the provision of advice, information and / or specialist
services.
Roles may deliver results through a team or directly. It is possible for a single role to contribute in both
capacities.
Typically works autonomously within defined practices, using judgement to interpret and resolve issues.
Roles are directed and subject to review.
Representative Accountabilities
The key areas of work and responsibilities for these roles. Points identify typical areas of outputs and suggest
anticipated results but are not exhaustive or specific.
Specialists:
• Provides professional / specialised support to the organisation, advising managers and other users
within a specific area of business expertise. In some cases may be required to represent the
organisation, for example in court hearings, tribunals, external forums, etc.
• May produce and / or review professional / operational documentation to support business services
such as writing policy and processes, or preparing reports and recommendations to support and
improve business processes or ways of working.
Team leaders:
• Responsible for a team, providing leadership, direction and prioritising delivery of specific business
support activities in line with defined plans. Identifies risks to the delivery of priorities, making
appropriate actions to resolve issues.
• Recruit, motivate and develop team members to ensure effective delivery of support services. Ensures
appropriate skill levels are developed and maintained and team performance is optimised in line with
specified team goals.
Business partners:
• Provides a link between specialist teams and users across the organisation. Co-ordinating customer
requirements in to and out of the appropriate teams to ensure business services fulfil user needs.
• Advises and influences customers to ensure best practice is embedded within the organisation.
All roles:
• Ensure business support is implemented in line with expectations, and in line with legal and policy
frameworks. In some cases may be required to represent the Environment Agency at local government
and public meetings, or similar.
• May lead or contribute to projects, usually to bring about effective change or improve business services
• Develop and maintain relationships and influence in order to support effective working across the
organisation and sometimes wider, depending on the requirement of the role. Roles may be required to
work with colleagues across the Defra group to ensure services are delivered in the best way possible.
Typical skills, knowledge and experience

The knowledge, skills and experience indicated usually reflect the minimum levels required for competent
performance in the role. Due to the generic nature of job family profiles, detailed requirements need to be
specified in supporting documentation, such as the advert.
• Roles require proven experience, usually gained within a relevant field of business activity.
Depending on the type of role, this could be specialist technical skills in legal, estates, business
management / planning / co-ordination, or other relevant expertise such as people management /
project management / business partnering.
• Requires detailed understanding of relevant business practices and procedures to enable management
of, or planning for, delivery across multidisciplinary teams.
• Roles typically require a relevant degree or equivalent experience
• Roles at this grade in this job family may require professional qualifications or Chartered status.
• For some roles specialised and /or professional qualifications are mandatory.
Expectations for these roles

Sets relevant expectations for roles by grade, including health and safety, equality and diversity,
communications required, quality assurance and level of organisational wide understanding required for
role. This section is common to all job families at this grade.
• Manages health, safety & wellbeing matters by actively promoting awareness and good practice, and
ensuring the provision of safe working practices in line with Environment Agency guidance. Roles at this
level in this job family may be responsible for safety in a regulatory capacity.
• Promotes inclusion by respecting differences in our workforce and works to build a supportive and
engaging workplace.
• Required to understand, influence and negotiate with internal and external stakeholders. Needs to
understand the audience and communicate at the right level.
• Ensures work is consistently delivered to required standards and service levels while reflecting best
practice ways of working.
• Understands, interprets and communicates the work and structure of the Environment Agency within
the wider context based on knowledge and experience.
Grade Distinction
Outlines the difference in expectations and/or accountabilities for roles at grade above and below this profile.
This section is common to all job families at this grade.
Roles at grade 4: Roles at grade 6:
• Are more closely supervised and directed. • Contribute to team business plans whereas
roles at this grade are focused on the delivery
• Require less specialised knowledge and
of the business plan.
practical experience.
• Tend to specify and review documentation
• Contribute to technical and specialist
and advice. Roles at this grade are more likely
documentation/verbal advice whereas roles at
to lead production of the material.
this grade are more likely to lead the production
of documentation/verbal advice. • Support management of reputational risk for
the organisation. Roles at this grade are
expected to identify the risks.

Job Profile - 28975

Uploaded by

Copyright:

Available Formats

Job Profile - 28975

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Job Profile - 28975

Uploaded by

Copyright:

Available Formats

Grade : 5 Profile reference:BS05

Doc Version: V1 Date latest version: 03/01/2018

Job Family Role Profile: Business Services, Grade 5

Job Family Description

Typical skills, knowledge and experience

Expectations for these roles

Roles at grade 4: Roles at grade 6:

You might also like