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VxRail Recovery Procedures
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Select a procedure: Install, Configure and Activate SRS/SCG
What version is the Appliance running?: v7.0.2xx/3xx

Generated: April 20, 2022 9:03 AM GMT

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Publication Date: April, 2022

Dell Technologies Confidential Information version: 4.6.3.0

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 Contents
Preliminary Activity Tasks .......................................................................................................3
Read, understand, and perform these tasks.................................................................................................3

Installing and configuring Internal SRS on a VxRail Appliance...............................................4

Prerequisites............................................................................................................................................4
Task 1: Procedure.........................................................................................................................4
Task 2: SRS upgrade (optional)..................................................................................................10
Task 3: Activation........................................................................................................................11
Connect VxRail to Existing External Secure Remote Services (SRS) or Secure Connect
Gateway VE Procedure.........................................................................................................14
Prerequisites: ..............................................................................................................................................14
Task 1: Register VxRail with External Secure Remote Services or Secure Connect Gateway ..14

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Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you need to
be aware of before performing this activity. Read, understand, and when necessary perform any
tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

2. This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.

Note: There may not be any top trending service topics for this product at any given time.

VxRail Appliance Top Service Topics

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Installing and configuring Internal SRS on a VxRail Appliance
Use this procedure to configure the internal (VxRail embedded) SRS VE (deployed from VxRail
Manager). To use a pre-existing external SRS VE (non-VxRail embedded), skip this section and proceed
directly to Connect VxRail to Existing External Secure Remote Services (SRS) or Secure Connect
Gateway VE Procedure.
This procedure only applies to VxRail Appliance systems that were installed at version v4.7.100 or later.
The installation and configuration of SRS VE on VxRail Appliance version 4.7.100 or later is very easy
and should take about 30 minutes, provided all prerequisites have been met.

Prerequisites
Before you perform this procedure, ensure the following:
• The appliance is installed with the correct SiteID/PartyID that the customer eService account being
used to deploy and configure SRS is associated with.

Note: Failure to validate this requirement will result in an unsuccessful deployment.

• The VxRail Appliance has already been installed and initialized.

• The SRS VE Gateway’s hostname is configured on your DNS Server if want to deploy it with
hostname but not IP address.
• You have a Dell EMC Online Support account that is active, and you can log in to that account.
To complete this procedure, you need:
• Dell EMC Online Support Account Username
• Dell EMC Online Support Account Password
• IP address for the SRS VE Gateway on the same subnet as the VxRail Manager
• Hostname of the SRS VE Gateway
VxRail Manager supports configuring proxy settings in version 7.0.100 and later. SRS VE v3.46.00.04
delivered with GI bundle supports proxy type HTTP, SOCKS4 and SOCKS5.
Proxy types supported by SRS VE v3.46.00.04
• HTTP with Authentication (AuthN)
• HTTP without AuthN
• SOCKS5 without AuthN
• SOCKS4 without AuthN
• SOCKS5 with AuthN
• SOCKS4 with AuthN
See the Proxy procedure for more details.

Task 1: Procedure
1. [ ] Log in to vCenter Server using HTML5 Client with [email protected] and the vCenter
password.

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 Figure 1 VxRail Manager extension login screen

2. [ ] Verify that SRS is not already enabled on the VXRAIL Appliance.

a. Go to Home > Hosts and Clusters > VxRail-Cluster.

b. Select Configure > VxRail > Support.
c. Verify that current SRS status is Disabled.

CAUTION: If SRS is already enabled, STOP – Do not continue with this procedure. Doing so may
result in misconfiguration of SRS and result in automatic call home failures.

Figure 2 Verify SRS status

3. [ ] Click EDIT in Dell EMC Support Account to log in to the support account.

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 Figure 3 Dell EMC Support account login

a. Enter your Dell EMC Online Support Username and password, then click OK.

Figure 4 Dell EMC Support account login

b. After you are successfully authenticated, you will return to the Support page. You can verify that
you are logged in by looking at the Dell EMC Support Account section of the page.

Figure 5 Support account after login

4. [ ] Click EDIT in the SRS section.

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 Figure 6 Dell SRS page

5. [ ] Fill out the form on the screen.

a. Select Internal SRS.

Figure 7 Configure SRS

b. Enter the IP address or hostname that will be assigned to the SRS VE Gateway. If you enter the
hostname, it must be defined on the DNS server first.
c. The Site ID and Contact information should be auto-populated. However, if there is more than one
Site ID assigned to the use account, you will have to select the appropriate Site ID for this SRS VE
Gateway from the dropdown list.

Note: The site ID that is used must be the one under which the appliance was shipped. If the
shipped site ID is not used, the deployment and activation of SRS will fail.

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 Figure 8 Enable SRS Information Form

d. Enter the passwords for root and admin.

Figure 9 Passwords for root and admin

e. Click NEXT.
f. Select a data-collection level. The default is “Medium”.

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 Figure 10 Data-collection level

g. Click NEXT.
h. Review the information and click FINISH.

Figure 11 Review the information

6. [ ] You will see SRS status change to Deploying… on the screen.

Figure 12 Deploying SRS

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 It takes several minutes for the deployment of SRS. Do not click away from this page until this
process completes.

Task 2: SRS upgrade (optional)

1. [ ] When internal SRS is deployed, if you are not running at the latest version, you will see the
UPGRADE button.

Figure 13 Upgrade

2. [ ] Click UPGRADE. You will be prompted for SRS root user and admin user passwords.
3. [ ] Enter the root password and admin password, then click Submit.

Figure 14 Root and Admin passwords

4. [ ] Wait for the SRS upgrade process to complete.

Figure 15 SRS upgrade

5. [ ] If SRS upgrade fails, you will see the following:

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 Figure 16 SRS failure

6. [ ] Go to the mystic event page to check the details of the failure reason.

Figure 17 Mystic events

7. [ ] If SRS upgrade succeeds, you will see the following:

Figure 18 Upgrade successful

Task 3: Activation
1. [ ] Now that the SRS VE Gateway has been deployed, it must be activated. Click Activation
Required.

Figure 19 Activate SRS

a. Click Activation Required to generate an email containing the OneTimePassword (OTP). The OTP
is sent to the email account defined in your Dell EMC Online Support Account profile.

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 b. When you receive the SRS activation email, enter the 8-digit code into the Enable SRS Access
Code screen.

Note: This access validation code is only valid for 30 minutes. If the access code is older than 30
minutes, click Send Again to generate a new code.

Figure 20 Enable SRS access code

c. Click SUBMIT to enable SRS.

d. SRS will now be activated. This process will take several minutes.

Figure 21 Enabling SRS

e. The SRS activation process is completed when the progress back reaches 100% and the SRS
current status reports as: Enabled.

Figure 22 SRS Enabled

8. [ ] Verify that the SRS deployment and activation was successful.

a. Go to Home > Hosts and Clusters > VxRail-Cluster > VxRail-Manager.

b. Select Monitor > Tasks and Events > Events. You should see an event entry with a component of
SRS.
c. Click that event. In the event details on the right side of the screen, verify that the message says:
“Configuration report for new install”.

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 Figure 23 SRS event

9. [ ] Verify that the SRS heartbeat was successful.

a. Go to Menu > VxRail. In the support section, verify that the Last Heartbeat reports as successful.

Figure 24 Support – Heartbeat

10. [ ] Review the Configuration report.

a. Click View Configuration Sent based on the last step.

b. You will see the details of the Configuration report that was sent back to Dell EMC. It will look
similar to the following:

Figure 25 View the Last Configuration Sent

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 c. You have now completed the deployment, enablement, and activation of SRS. You can log out
and close your browser.

Connect VxRail to Existing External Secure Remote Services

(SRS) or Secure Connect Gateway VE Procedure
Use this procedure to connect to your pre-existing external Secure Remote Services or Secure Connect
Gateway VE (non-VxRail embedded). To configure the internal (VxRail-embedded) SRS VE (deployed
from VxRail Manager), refer to Installing and configuring Internal SRS on a VxRail Appliance
A VxRail Cluster can connect to an existing Secure Remote Services or Secured Connect Gateway VE.
This allows you to monitor multiple VxRail Clusters and non-VxRail nodes with a single Secure Remote
Services or Secure Connect Gateway VE instance.

Prerequisites:
You must have:
• A VxRail Appliance that is configured, deployed, and operational, either
o A VxRail Appliance that has Internet, or
o A VxRail Appliance under intranet.
• IP address for the Secure Remote Services or Secure Connect Gateway VE Gateway on the same
subnet as the VxRail Manager.
• The Secure Remote Services or Secure Connect Gateway VE’s hostname defined on the DNS
Server if plan to register it with a hostname but not an IP address.
• An active external Secure Remote Services or Secure Connect Gateway VE deployed.
Check the VxRail Support Matrix for currently supported levels.
If Secure Remote Services or Secure Connect Gateway VE was not previously deployed, go to Dell
Downloads for Secure Remote Services Virtual Edition or Secure Connect Gateway Virtual Edition.
This instance of Secure Remote Services or Secure Connect Gateway VE can be deployed on the
VxRail Cluster or any other non-VxRail vSphere node.
See Secure Remote Services Release 3.52 or Secure Connect Gateway 5.x Virtual Edition Pre-Site
Checklist for details.

Note: Secure Remote Services or Secure Connect Gateway VE cannot be clustered with SRS 2.x
gateways or the SRS device client.

Task 1: Register VxRail with External Secure Remote Services or Secure Connect Gateway
1. [ ] Log in to the vCenter Server using HTML5 Client with administrative privileges.

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 Figure 26 vCenter Login screen

2. [ ] Verify that SRS is not already enabled on the VxRail Appliance.

a. Go to Host and Clusters > VxRail-Cluster.

b. Select Configure > VxRail > Support.
c. Verify that the current SRS status is Disabled.

Figure 27 Verify SRS status

CAUTION: If SRS is already enabled, STOP – Do not continue with this procedure. Doing so may
result in misconfiguration of SRS and result in automatic call home failures.

3. [ ] Click EDIT in SRS section. If you have not logged in to your Dell EMC Online Support account,
you will be prompted to log in.

a. The default is enabled External SRS. This will enable external Secure Remote Services or Secure
Connect Gateway.

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 b. Enter your Dell EMC Online Support username and password, the Site ID, and the IP address of
the external Secure Remote Services or Secure Connect Gateway. If you need to add a backup
external Secure Remote Services or Secure Connect Gateway, click ADD… since VxRail
Manager Version 4.5.x or later supports adding backup external SRS. It supports a maximum of
10 external Secure Remote Services or Secure Connect Gateway connections.

Note: The following screen will display if the Dell EMC Online Support account has not been set.

Figure 28 Enable external Secure Remote Services or Secure Connect Gateway

Note: The following screen will display if the Dell EMC Online Support account has been set.

Figure 29 Enable external Secure Remote Services or Secure Connect Gateway

4. [ ] Click NEXT.
5. [ ] Select the data-collection level, default is “Medium”.

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 Figure 30 Select data-collection level

6. [ ] Click NEXT.
7. [ ] Review all information and click FINISH.

Figure 31 Review all information

8. [ ] Once SRS enable successfully, you will be return to the Support page to verify that SRS is
enabled.

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 Figure 32 SRS enabled

9. [ ] Verify that External Secure Remote Services or Secure Connect Gateway setup was successful.

a. Go to Home > Hosts and Clusters > VxRail-Cluster > VxRail-Manager.

b. Select Monitor > Tasks and Events > Events. You should see an event entry with a Component of
SRS in the right section.
c. Click that event. In the event details on the right side of the screen, verify that the description says:
“Configuration report for new install”.

Figure 33 SRS event

d. Go to Menu > VxRail. In the Support section, verify that the SRS Heartbeat reports as successful.

Figure 34 Last configuration data sent

e. Click View Configuration Sent to review the Configuration report. You will see the details of the
Configuration report that was sent back to Dell EMC. It will look similar to the following:

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 Figure 35 Last configuration data sent

f. You have now completed SRS. You can log out and close your browser.

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