IT Department Report

Feb 23 - Feb 29
Product Tech Director Summary
General Weekly Meeting

IT & DP weekly status

SHAPERMINT CLUB + | PRODUCT SELECTION SENTIMENTS

😀 😐 😞
17.9% loved 39.3% loved some of the 17.9% did not
Majority or 39% gave a neutral feedback like the items
the items products only
about the products we selected for them
[email protected] [email protected]
since they love some of the products [email protected] - - Love all the items except for 42075, the fabric is She already ordered a Cami
loves the shorts and not very good. But loves the bra
included and just a select 1 or 2 products leggings
and she's not into leggings,
but love the bras. She
that doesn’t work for them. There is an [email protected] -
[email protected]
- I don't like the leggings, I can't wear it. But loves
preferred to have 41402

equal share of 17.90% who loves the the products are nice the bra [email protected]
Most of the items in the box,
products and those who don’t. [email protected] -
[email protected]
"Cami with built in bra is what I like the 1st I want
customer is not wearing
them
I love the leggings shorts to order, as we advertised, would like shorts and
and the bra bras and panties [email protected]
42075 and 55021 I love the fits, the cups on the bra But there is nothing in the
is loose" box that I like so I honestly
[email protected]
did not fit it.
- I love the items [email protected]
would like to try different colors with the leggings, [email protected]
[email protected] - every time I checked the website, the colors are not I do not like it, I am not aware
love our products available. of this, I will return it back to
you
[email protected]
returning the 42075 and 55021 because its summer so [email protected]
I don't need it Not horrible, but not good

[email protected] mdeffl[email protected]
I love all the items in the box except for the bra, I don’t want anything in the
box
[email protected]
I love the items but the mesh is like a regular
shorts, it's too big

[email protected]
Love the leggings

[email protected]
cx does not like the bra with hook, offered to have it
changed to 91404

[email protected]
would like to try capri,will try anything that we put on
the box // does not like to wear 42075 and does not
SHAPERMINT CLUB + | SIZING SENTIMENTS

😀 😞
39.30% were unhappy with the sizes we
sent them, while 21.40% liked the sizes 21.4% loved the sizes we 39.3% unhappy with the size and
sent fit
and fit of the items.
[email protected] [email protected]
The size fits great 42075 a little loose on the leg area, wrinkled, the bra 13402 is
No comments shares were for too big on the cups but tight on the band. loves the 55021
[email protected]
subscribers who weren’t able to try the Fit really good
[email protected]
The bra was too large it is 3XL, and also the pants, I only wear
products yet to provide feedback or not [email protected]
Medium.

able to proceed on providing it is true to size [email protected]

why send 4XL bra, I wear L
sentiments due to time constraints on [email protected] [email protected]
right fit
the phone. The bra is huge

[email protected] [email protected]
I've been looking for something that fits right The bra is too big
and I love the top
[email protected]
The bra should not be 4XL when my order is only M
[email protected]
likes the compression given by the cami [email protected]
The bra is 4XL, I do not know why it is sent

[email protected]
I usually wear XL in store but these items are too small, I can
only wear it not even on the thighs

[email protected]
Her size differs depending on the items, esp. now that she is
gaining weight, she doesn’t know her exact measurement

[email protected]
Too Small
SHAPERMINT CLUB + | OVERALL SENTIMENTS
😀 😐 😞
42.5% happy with the experience 14.3% 32.1%
[email protected] [email protected] [email protected]
I love the bras, I might keep it, will try it again, cami which she already 7 days is too short to fit the
Most customers with 42.5% share are have and she's not into leggings but prefer to have the 41402 on her items, 14 days would be
next box good. [email protected]
happy with the experience receiving I will continue to purchase the items I love but the
shaperbox, while 32.1% doesn’t like [email protected] [email protected] SB is not for me
It was all good I love the items The box is neatly packed
them due to not needing them [email protected]
[email protected] [email protected] I didn’t know that you will be sending a box
Good experience I have not tried the items
yet [email protected]
[email protected] I do not like it, I am not aware of this, I will return
I am pleasantly surprise to like the items, I do not know what to [email protected] it back to you
expect but they are really nice in the actual than there are on the It was very nice and things
pictures. on the box is nice, it is just [email protected]
too small Cx does not have a good experience since her
[email protected] original order is DNR, the 10022 that is in the SB is
everything is great I tried everything and fit really good. 4XL, when her original order is in M size only, she
will go out of her way to go to the post office to
[email protected] return the items, she said that it is not about if she
I was surprised and it was wonderful likes the item, if she does, she will keep it. But why
give something that is not her right size.
[email protected]
I love the products, I buy it for my daughter and tell it to my friends. I [email protected]
do not get email confirmation of my order and the it was not It is not the item but, just do not need it now. I
delivered in my door. The courier should ring my apt. might circle around it next time but not now.

[email protected] [email protected]
It is a good experience Cx loves the items she purchased but unaware of
the shaper box subscription, she has not tried the
[email protected] items yet, but decided to send it back.
I have been with Shapermint for a long time and the shaper shorts
are my fave [email protected]
she's not looking for anything else aside from the
[email protected] original order
I love the leggings and I would be keeping some of the items in the
box. mdeffl[email protected]
she does not order the box, not aware and would
[email protected] not like to deal returning it to the post office
I was surprised, I did not know what is that, but when I saw the items everytime. She just like the item that she likes to
inside that's when I know buy on her time

[email protected]
surprise with the items, thinks that the box is cool
People News
Anniversary
NEW HIRES ABOUT TO JOIN THE COMPANY | IN THE NEXT 1-2 WEEKS

Name Dept Manager Role Start Date Link to the plan any blockers?

Martin San 2024 Departmental Onboarding Plan -

Emiliano Ssr Software NA
IT Juan Feb 12th IT - Software Development | Emiliano
Monteverdi Engineer
(Loyalty) Monteverdi

NA
Pedro Juan Cybersecurity 2024 Departmental Onboarding Plan -
IT Feb 19th
Wipperling Bujanda Lead IT - Security| Pedro Wipperling

Sr Software
Martin San 2024 Departmental Onboarding Plan -
Engineer
Matias Cejas IT Juan Feb 12th IT - Software Development | Matias NA
(Altair) Cejas
Proposal: 4 Stages of Q4 PR Cycle

2 3 3
1 Final rates
Pre work Self and Talent
Manager Calibration & sharing
exercise
Assessment Dept heads
validation

● Starts:Jan 8th ● Starts:Jan 17th ● Starts:Jan 29th ● Starts: Feb 19t

● Ends: Jan 17th ● Ends: 26th ● Validations: Feb 12 ● Ends: March 1st
to 16
 2023-Q4 Review Cycle Shared & Written Status

SELF-ASSESSMENT MANAGER ASSESSMENT

SHARED STATUS WRITTEN STATUS

81% 76%

SELF-ASSESSMENT SHARED STATUS BY DEPARTMENT MANAGER ASSESSMENT WRITTEN STATUS BY DEPARTMENT

IT - PENDING ASSESSMENT
STATUS - JAN 15TH

LUCIANO (100%)
ABHI (100%)
LACASSY (100%)
ANGIE (100%)
MANU (100%)
NATY PARADA (100%)
SANTINO (100%)
Schedule: Talent Calibration

IT - ERP + IT - BS +
Integrations + Software
QA + Infra + Development
Architecture
Q4 PR Cycle Proposal

Pre Work
JANUARY
Self & Manager
Assessment

Talent Calibration &

FEBRUARY Validations

Feedback Stage
IDP, PIP Kick Off

MARCH IDP PIP Follow up

JAN NEW HIRE PERFORMANCE EVALUATION - BAR RAISERS 1st, 2nd & 3rd MONTH

COMPLETION
NEW HIRE DEPT MANAGER BAR RAISER
STATUS

Juan Daniel Patiño IT Martin San Juan JUAN BUJANDA 🔄

Felipe Zapata IT Alejandro Lacassy JUAN BUJANDA 🔄

Israel Ramirez IT Santino JUAN BUJANDA 🔄

Daniel Arevalo IT Martin San Juan JUAN BUJANDA 🔄

Romulo Corona IT Saad Akbar JUAN BUJANDA 🔄

Laura Vaca IT Natalia Parada JUAN BUJANDA 🔄

Martin San Juan IT Alei JUAN BUJANDA 🔄

Priscila M IT Alei JUAN BUJANDA 🔄

Tech teams
Performance metrics
and tech KPIs report
 Technical Leads:
We need your collaboration here, listing the metrics performance during last week and add
comments on those deviated from the expected thresholds.

CC: @ale.iruleguy // @luciano.donato

 ERP & Integration - KPI Tracker

KPI Events - Highlight

❗ No relevant issue from past 7 days

 Template
Tech Metrics | Tech team name

Planned v Unplanned tasks:

Sprint Performance Metrics

Sprints Velocity evolution

Story points per Developer
Tech KPIs | NOVA SHM

LCP is being affected by tests

running in VWO. We are in talks with
them to understand what can be done
to improve.

We continue having very brief latency spikes in

NOVA with big SMS campaigns.
Tech KPIs | NOVA TSD

LCP was being affected by tests

running in VWO. We deployed a new
version of VWO with tweaks and were
able to mitigate the impact.

NOVA TSD telemetry is nominal

Tech KPIs | CHECKOUT

LCP metric is being impacted by tests

running on VWO. We are in talks with
them to understand what needs to be
reduced.

Checkout middleware p90 latency saw

an increase last week due to the rollback
to Upselling Engine on ECS, done in
order to attempt to fix the
Team KPIs | Storefront

We couldn't complete the total story point because

● Most of the task have dev works completed but waiting on QA/UAT. eg.Club | PI |
Cancellation flow improvements
● Some of the task were not meant to be completed in this sprint, it spans across the
current and the next sprint.eg. Shaperbox, nova performance improvement
● Some task are blocked by other business unit. eg. Not possible to join Club
Team KPIs | Tech Subscriptions | Mid-Sprint Report ✨

Sprint Performance Metrics

Story points per Developer

● We are a bit behind the expected.

● We overallocated Romulo, we will distribute their
tasks with Emiliano, but Emiliano is still on
onboarding.
Team KPIs | Antares | Mid Sprint Report

Sprint Performance Metrics

Story points per Developer

● We will have some reprioritization to tackle the AI Agent Integration and we are expecting that could lead to an
increase of the unplanned.
● We left some points without allocation for week two to tackle the AI Agent once we finished the definitions.
Considering this we are behind schedule.
Team KPIs | Checkout | Sprint Report Sprint Performance Metrics

Checkout ✅
Sprints Velocity evolution

● We are a bit behind than expected due to the

amount of unplanned we had this sprint, this
cause delays changing definitions,
perspectives and pausing things.
Team KPIs | Core Services

Sprint Performance Metrics

● Started the work for Club at Canada but there are some definitions pending and couldn’t
finish. We get to implement most of it anyway we are following up issue with NS, they
deploy a fix, we retried the returns but still not working
Tech Metrics | Beauty
Sprint Performance Metrics Planned v Unplanned tasks:

Story points per Developer

Tech Metrics
PENDING| TO
Triage Bugs Initial
BE UPDATED - NOTstep
updated due to ASANA issues being fixed by Noe in Sync
Tech Metrics
PENDING| TO
Triage Bugs Resolution
BE UPDATED Time
- NOT updated and
due Open issues
to ASANA vs Closed
being fixed by Noe in Sync
Tech Metrics | Business Support Team Planned v Unplanned tasks:

● Still some of the task requested to Business Support are not

Week Performance Metrics Expected >40hs well defined impacting team performance.
● Our QA’s were helping PI team to test their features and
assigned to Qaas outside our commitments.
● We have still tickets pending to close today.
● This week we received mostly big tasks.

Weekly Velocity evolution

SDF | Business Support - Team Performance Tracker

 Business Support - Sizing Experience Alerts

Alerts were created for the different combinations of

sizing elements within the PDPs mentioned in this doc.
Will be closed as was fixed (related to us customers buying
A custom browser test alert was created for each one in on uk domain)

https://trafilea-engine.datadoghq.com/

solved - pending ret confirmation, an alert will be requested

to BI. by tomas

Low priority on store backlog, reviewing by @alei

Browser test with alerts: Fix deployed on frida

[SizingExperience] Shapermint (91404-truekind-everyday-throw-on-wireless-bralette-sm726-01)

[SizingExperience] Shapermint (10022-truekind-daily-comfort-wireless-shaper-bra)
[SizingExperience] Shapermint (13402-shapermint-essentials-smoothing-comfort-wireless-bra)
[SizingExperience] Shapermint (10210-truekind-supportive-comfort-wireless-shaping-bra)
[SizingExperience] Shapermint (55021-shapermint-essentials-all-day-every-day-high-waisted-shaper-shorts-sm1154-c)
[SizingExperience] Shapermint (54008-empetua-all-day-every-day-high-waisted-shaper-panty-multisizing-2) Step by step the test checks every 30
[SizingExperience] Shapermint
Must be aligned the date of the e-mail, the event and the
(42075-shapermint-essentials-high-waisted-shaping-leggings)
payment @tomas and @marting working on it
minutes if the listed elements for the
[SizingExperience] Shapermint (62001-shapermint-essentials-all-day-every-day-scoop-neck-cami-chocolateret-1)
(opened today - validating)
each PDP are present on the screen.
Business Support - Sizing Experience Alerts

Alert message on Slack channel

Example of failing test with alert
#alerts-storefront-shapermin-level-a when
any test fail and then when it recovers.
Will be closed as was fixed (related to us customers buying
on uk domain)

solved - pending ret confirmation, an alert will be requested

to BI. by tomas

Low priority on store backlog, reviewing by @alei

Fix deployed on frida

Must be aligned the date of the e-mail, the event and the
payment @tomas and @marting working on it

(opened today - validating)

Business Support - Sizing Experience Alerts

Current Status Will be closed as was fixed (related to us customers buying

on uk domain)

solved - pending ret confirmation, an alert will be requested

to BI. by tomas

Low priority on store backlog, reviewing by @alei

Fix deployed on frida

Must be aligned the date of the e-mail, the event and the
payment @tomas and @marting working on it

(opened today - validating)

Tech Teams | Routines Execution Tracker

Rituals and Ceremonies Tracker - Here

Incidents & Problems
Business Support - Incidents and Problems
Open Issues It-support Channel

Will be closed as was fixed (related to us customers buying

on uk domain)
“variants with different prices has
other impact that must be
addressed”

Fix deployed on frida

clo

Last update: Isha Hasan is

checking the orders
involved.
Must be aligned the date of the e-mail, the event and the
payment @tomas and @marting working on it

(opened today - validating)

Incident | Upselling CVR and LCP impact

LCP INCREASE
VWO tests are impacting LCP measurement.

We implemented some fixes on our end but to varying degrees of success.

An email thread is in progress with VWO to find the root cause.
Will be closed as was fixed (related to us customers buying
on uk domain)

“pending update from harold”

Next immediate step on our end is to start pausing tests that are injecting
Will be rename as is not loop return - will be renamed as
images (like we did on checkout to good success).
Price discrepancy shopify orders (less than 10 orders)
@alei working on it

UPSELLING CVR
Root cause is still under investigation.

The rollback from EKS seems to have impacted positively the CVR, but we do
not know why. It is still under investigation.

We know for sure that EKS migration was duplicating metrics on DataDog,
so the dashboards we were using to monitor Ups CVR in DD are not
trustworthy.
Incident | TKD NOVA SideCartView error

LEADUP: On Feb 21st at 1330 we rolled out a change on Google Tag Manager
to start tracking some events for the Truekind NOVA transition. These
changes required the tracking of a cart-viewed event. There were a few
Facebook and Segment related events that were required to be integrated
for nova transition nova.truekind.com and once we made the deployment for
Will be closed as was fixed (related to us customers buying
on uk domain)
the new events, it started affecting truekind.com.
“pending update from harold”
Unbeknownst to us, the same event was being fired on the Shopify store but
with different content. The difference in content started causing a javascript
error that prevented the cart.js script to execute normally, blocking
solved - pending ret confirmation, an alert will be requested
customer’s ability to proceed to checkout.
to BI. by tomas

DETECTION: The issue was detected in one of the post deployment

checks as soon as we started losing on the CVR and when we started
digging the issue, we found out that it was due to a Martech deployment for
nova.truekind.com. The issue was occurred because of the cart_viewed
Fix deployed on frida
event for segment that was running for both nova and shopify TKD store but
caused shopify store to break proceed to checkout button because that
event was trying to read something from the data layer that was present for
Nova but not for shopify.

IMPACT: We started losing the checkout experience for Shopify users on

Truekind. For Nova it was working fine but users on Shopify could not
proceed to checkout.

RESOLUTION: The Rollback was done for this deployment and the next day
Martech team implemented a fix and re-deployed the same feature with a fix
and everything seemed to be working soon after that deployment. All
post-deployment checks passed.
(opened today - validating) The incident left a lot of learnings for the team, which can be reviewed here.
Incident | HC upsell performance
Root cause under
investigation

(opened today - validating)

This week
📅 This Week Commitments

1Shapermint

✅ SHM | Update VWO version - new approach

✅ Club | Auto log-in | Enable the auto login for users
2 Checkouts

●
Checkout ✅

✅RET | E-mail automation | Improve the

parallelism and threads when processing the
3 Truekind

in Shopify
events on the Lambda
✅SHM INT CA | Club | STR | enable Club for
● ✅SHM INT AU | Club Expansion (Manual Taxes) |
customers
CHK | Modify all copies from chk and upsell to
- IN QA show the proper benefits for AU
✅SHM CA | Enable Free Shipping bar at PDP - ● ✅SHM INT UK | Club Expansion (Manual Taxes) |
SideBar / Top Banner All Pages CHK | Modify all copies from chk and upsell to
- IN QA show the proper benefits for UK
✅ SHM | autoship 2.0 | bug fixes| Regression ● ✅CHK | Fix vulnerabilities issues, update
- In QA libraries on checkout-middleware
🔄 Nova performance improvement ● ✅SHM AU/CA/UK | To change shipping details
- Remove all memoization Homepage in the upsell to "local shipping" rather than
"shipping from US facilities"
- Remove all memoization PDP Packs And
Bundle ● 🔄HC | Create frontend for TBC
- CODE REVIEW ● 🔄Development - Activate Free Shipping for
Canada
🔄 [BUG] [NOVA] [STG/PROD] - Not possible to join
Club ● 🔄Shaperbox | CHK | Make the change of
delivering the box manually in the current
● BLOCKED
funnels

BUSINESS WEEKLY REVIEW

🔄 SHM | Club+ | Create the section for users to select ● 🔄✨AI - performance improvement plan for
what they want to receive inside My Account upsells and checkout

- Blocked by loyalty team

 📅 This Week Commitments

4 Beauty
—————————— 5 CORE API
————————————— 6
Loyalty / Antares / Altair
—————————————
Loyalty

✅ Subscriptions | backoffice 3.0 | modify cancellation form to request

more structured data
✅ RVL | ACQUISITION | Pdp fixes ✅ Funnel builder | Implementation to update a
page ✅ Subscription | Add the frequency value to the subscription type
✅ TSD | PDP Improvements | Updated Figma
✅ SUBS | Performance Improvements
Implementation ✅ Pricing API | Implement process to generate
✅ Update schedule entity in subscriptions api to
✅ TSD | Update and Enable VWO version all INTL prices
support taxes and payment ID information
✅ RVB | Disable sticky add to cart
✅ Hydra | Cancel order in JD 🔄 Failed Payment - Insufficient Funds | Discount subscription after
✅TSD - [Sonacloud Bug] - Refactor this redundant
3 failed attempts
‘await’ on a non-promise. ✅ Taxes API | Support Eurofina
🔄 Align with the owner of taxes-api the payload
✅ RVB Body Cream: have a dedicated ACQ PDP adding ✅ Shaperbox | Analyze returns to be retried
🔄 Backoffice 3.0 | History View
images, copy from the offer page and the before/afters,
❌NSIL | Create lambda to generate customer
Price at $29,99, reviews with our before/after
deposit from subscriptions Antares
✅ TSD | Homepage Improvements
● Waiting some definitions from NS
✅ Check changes updated with budget
🔄 RVB | Implement the changes on menu 🔄 Shipping API | Tracking support with JD for ✅ Show correctly budget edited

🔄 RVB - [Bug - STG - PROD]- Home -The Skincare Shapermint ✅ Add Filter and validation changes

submenu got separated from the nav bar ✅ Create implementation to store the user that enable/disable a rule
✅ [Bug] Bid to apply not working
🔄 TSD | PDP Improvements | QA & Bugfix
✅ Move order logic from query to backend
🔄 TSD | Preparation for ACQ PDP
🔄 Assessment of other traffic sources

BUSINESS WEEKLY REVIEW

Altair

✅ ALTAIR | STORYBOARD | Storyboard option should persists after you

save the copy draft
✅ ALTAIR | Frontend Project Startup
✅ ALTAIR | Page | New Project
🔄 ALTAIR | Github Actions & Deployments
📅 This Week Commitments

7 ERP AND INTEGRATIONS

—————————————

● Bazzar Retailer: Assessment and Action Plan

● Shipping API call Development in progress
8 ●
●
●
BUSINESS SUPPORT
—————————————
Image gallery adjustments
Club | My Account | Contact Center
Add a Carrousel at Sales Collection Page
9 HELP DESK
—————————————
✅ HelpDesk weekly summary: 96% (goal =>
90%)
Tickets created: 73, Resolved: 70, Pending: 3,
● Massive SKU: Development , Internal QA & UAT with specific products Surveys answered: 1
● SEO | SHM | Update internal menu links on
● PO Enhancement : UAT & Go-Live
store.shapermint.com to send users to Nova ✅ Onboarding/Offboarding tasks (Feb/2024):
● Automatize Priority: Development complete ● TKD | Fix the copy of the timer in the 84% (goal => 100%)
● Amazon SKU Management : Finance Approval homepage Onboardings: 46/46, Offboardings: 26/26, Total:
72/72
● Amazon Inbound : tracking details API timeline ● Prod Recommendation | Section to be
develop #7 🔄 kenzwoman.com Migration: 82%
approval
● TKD | Add the collection banner into the ● In progress Google apps ownership and
● Loop Returns and Credit Memo: Long Term Solution following link remove old kenz account.
● Macy’s JD API Unblocked ● Prod Recommendation | Section to be
develop #8 🔄 Permission Scheme - Update Shopify Role
● TikTok Revenue Conciliation
● BS | Club in CA | Change the HTML of the Access Based on Platform Update: 20%
price of the subscription from $4.99 to CAD
🔄Audit LastPass: 50%
$6.99 ● ✅ Update Lastpass Permission
● Prod Recommendation | Section to be Scheme

BUSINESS WEEKLY REVIEW

develop #9 ● 🔄 Check and Verify User Activity
● [Straight change] Implement the offer at the
cart for HWL
● DCI | Phase 2 | Sizing Tip
● STR | Band and Cup test Development
● SHM | Offer at Cart | Implement it as a
Straight Change
📅 This Week Commitments

10 Platform (Arch & Infra)

—————————————
PLATFORM (ARCHITECTURE + CLOUD + SECURITY)

INITIATIVES
11 Martech & Funnel Builder
——————————
RVL | Integrate and deploy Tiktok pixel
InitiateCheckout and Purchase events ✅
● ✅ Shaperbox AI: Deploy new infrastructure in
AWS Development for IA flow
RVL | Integrate and deploy Tiktok pixel all
● ✅ CDN: Performance Improvement
basic events ✅
● ✅ Personalization: Product Recommendation
Architecture RVL | Deduplicate Tiktok Purchase events ✅
● 🔄 [In Progress] Production Environment
Replica MVP: RDS Data Replication PoC SHM | TK | Update the VWO SmartCode ✅

INCIDENT SHM | Review the way we are passing the

Order ID to VWO 🔄
● 🔄 [In Progress] Checkout Middleware - Drop
Issue: Analyze Root Cause with the Teams Shapees | Fix checkout page script ✅

EKS RVL | Setup server side events for Tiktok on

Segment CAPI ✅
● ✅ HC Storefronts: 100% Activation Stage
Funnel Builder | Create a funnel end to
BI/DATA end and use the Gem pages to link with
SideCar ✅
● ✅ BI: Create new Redshift Cluster using
Terraform
Funnel Builder | R&D about custom
● 🔄 [In Progress] BI: Redshift Data Replication
component's properties and custom code
scripts on easyblocks vs Grapes.js ✅
Next Week
Release and UAT
Calendar
 This week deployments - Risk traffic light 🟢🟡🔴
IT Weekly Calendar Feb 26th - Mar 1st UAT Sessions 🎯

Mon 26 Tue 27 Wed 28 Thu 29 Fri 1

🟢 ERP | Fraud Prevention 🟢 Pricing API | Deploy updates 🟢 CHK | Development - Activate 🟢SHM INT UK | Club Expansion
Reports and Alerts Go-Live for one country Free Shipping for Canada (Manual Taxes) | CHK | Modify all 🟢ERP | Regression
copies from chk and upsell to Massive SKU
🟢 Subscription | Add the 🟢RET | E-mail automation | show the proper benefits for UK
frequency value to the product Improve the parallelism and
name when we create the order threads when processing the 🟢SHM INT AU | Club Expansion
events on the Lambda (Manual Taxes) | CHK | Modify all
🟢ERP | Internal Testing PO’s copies from chk and upsell to
Enhancement 🟢 Orders API | Deploy endpoint to show the proper benefits for AU
fetch by vendor id
🟢 Subscriptions | backoffice 3.0 | 🟡 Inventory API | Deploy packs
modify cancellation form to 🟢 NSIL | Deploy support for and bundles support
request more structured data Shapermint fulfillments
🟢 ERP | PO’s Enhancement
🔴 RVL | Tiktok Pixel | GTM -
Go-Live
Purchase & Initiate Checkout 🟢ERP | Internal Testing Massive SKU
events ?
🟢Internal Testing Massive SKU
🟢 TSD | Skin Type Page | Go Live
🎯 ERP | PO’s Enhancements
UAT
🎯 ERP | Amazon SKU
Management UAT
🟢ERP | Internal Testing Amazon
SKU
🟢 TSD | Test PDP Images with
Trafi CDN

🟢 TSD | PDP Apply new Changes

to the Rest of the products
 This week deployments - Impact traffic light 🟢🟡🔴
IT Weekly Calendar Mar 04th - Mar 08th UAT Sessions 🎯

Mon 04 Tue 05 Wed 06 Thu 07 Fri 08

🟢 Backoffice 3.0 | History View 🟡 NSIL | Deploy support for 🟢CHK | Send client's IP address for 🟢 RVB - [Bug - STG - PROD]- PDP
Shapermint fulfillments new subscriptions - General - [Mobile] The chevrons 🟡ERP | TV GMA
🟢 ERP | Massive SKU Prevent are not centered vertically
Orders Go Live 🎯ERP | Amz SKU Management 🟢CHK | Upsell Redesign V2: new 🟢 ERP | Automatize
winning variations, 4 scalable 🟢 TSD | Menu & Header Revamp Priority Order Internal
🟢 Hydra | Deploy logging 🟢 SHM |Update the states templates, playbook Testing
enhancement options when creating a shipping 🟢 TSD | Collection page
address in account page 🟢CHK | Development - Activate Free Improvements | Go Live
Shipping for Canada in Store Front
🔴 Eurofina | Go-Live and Checkout
(Dependence on Risk Assessment
approval) 🟢Shaperbox | CHK | Make the
change of delivering the box
manually in the current funnels
🟡 SHP | PDP Autoship
🟢 Loyalty | Filter from the
🟡 SHM | Remove all memoization
Subscriptions backoffice the
| Homepage
"cancelled_due_order_failure"
subscriptions

🟢 ERP | Amz SKU Management Go

Live

🟢 TSD | Test PDP Images with Trafi

CDN

🟡 SHM | Club | PI | Cancellation flow

improvements
 This week deployments - Impact traffic light 🟢🟡🔴
IT Weekly Calendar Mar 11th - Mar 15th UAT Sessions 🎯

Mon 11 Tue 12 Wed 13 Thu 14 Fri 15

🟢 CC | TSD | Subscription | Failed

🔴CHK | Performance 🟢 TSD | Skin Type Page | Go 🟢 RVB | UX/UI Improvements |
Payment - Insufficient Funds
improvement execution Live Go Live
for upsells and checkout
🎯 ERP | Automatize Priority Order 🟡 SHM | Free shipping for 🟢 TSD | Reviews From API | Go
UAT Demo international stores Live
🟢 ERP | Automatize
Priority Order Go Live
🟡 SHM | My Account 3.0
🟡 SHM | Search Experience 🟡 SHM | Shapermint Club+ | my
NOVA 2.0 account box management
Concerns & Opportunities

● Eurofina | Risk Assessment to be approved by lot of leads and it can take longer than expected for the Go_Live - monday go live at risk 🔴
ERP AND ● UAT | We are completing all developments as requested, however, even after conducting UATs, we are frequently receiving requests for new UATs,
INTEGRATIONS because some stakeholders didn’t attend the previous UAT or even not been defined as mandatory to attend, which has been delaying our Go-Live
dates. We have ZERO impacts registered in past 12 Months with BS loss, process mess up or customer impacts from any of projects implemented.
● Fraud Prevention | We are designing a solution on ERP & Integration layer and that should be a collaborative solution from the entire environment
(Shopify, Trafi Engine, etc…) otherwise the effectiveness cannot be enough.

● We need to improve communication and follow up incident

PRODUCT report process, because there has been shared messages
IMPROVEMENT regarding a potential incidents, without following the proper
process on It_support and sharing conclusions. If we don't
follow the process define what is the reason of an It and
product transformation program?

BUSINESS WEEKLY REVIEW

● Opportunity Mothers Day Shop app activations

OTHER IT
Next Week
📅 Next Week Commitments

1Shapermint

● SHM | search 2.0 | start using new Search

API features for a more accurate
experience
2 Checkouts

●
●
HC | Create frontend for TBC
CHK | Send client's IP address for
3 Truekind

new subscriptions
● EO - SA | SHM | My Account 3.0 Redesign ● CHK | Upsell Redesign V2: new
PHASE 1 winning variations, 4 scalable
templates, playbook
● Update the states options when creating a ● CHK | Development - Activate Free
shipping address in account page Shipping for Canada

● EO - SA | SHM NOVA performance

● Shaperbox | CHK | Make the change
of delivering the box manually in
○ SHM | Remove all memoization -
the current funnels
SideCart
● ✨AI - performance improvement
plan for upsells and checkout

BUSINESS WEEKLY REVIEW

Checkout ✅
 📅 Next Week Commitments

4 Beauty
——————————

TSD | Collection page Improvements |

5 CORE API
—————————————
Payments API | Implement Google Pay
Inventory API | Analyze sister SKUs
6
Loyalty / Antares / Altair
—————————————
Loyalty

Failed Payment - Insufficient Funds | Discount

Development subscription after 3 failed attempts
Hydra | Implement mock service for Align with the owner of taxes-api the payload
TSD | Loom video how to PDP Apply new Changes staging integration for create shipment Backoffice 3.0 | History View
to the Rest of the products endpoint Loyalty | Filter from the Subscriptions backoffice the
"cancelled_due_order_failure" subscriptions
TSD | Test PDP Images with Trafi CDN Shaperbox | Test and execute script to fix
fulfillments
Antares
RVB - [Bug - STG - PROD]- PDP - General - [Mobile] NSIL | Align with NS and Loyalty team to
The chevrons are not centered vertically create a customer deposit Antares | MBAT | Frontend | Remove scroll in all mbat charts

RVB - [Bug - STG - PROD]- PDP - General - [Mobile] Amazon | Poll to get feed and feed Antares | Summary | Update query to free traffic source
document Antares | AI Agent Frontend
The chevrons are not centered vertically
SIL | Implementation to update stock in
TSD | MyAccount | Modify Subscription Details | Altair
Shopify
Change Address
NSIL | Enable fulfillments from NS ALTAIR | Actions & Deployments
ALTAIR | Page | New Project Embed
RVB | UX/UI Improvements Refinement ALTAIR | Page | Draft Info

BUSINESS WEEKLY REVIEW

TSD | Menu & Header Revamp
📅 Next Week Commitments

7 ERP AND INTEGRATIONS

—————————————

● Intergrowth: Elimination Process Analysis &

Amazon Cash sale process Analysis
8 BUSINESS SUPPORT
—————————————
pending priorities next week
9
●

●
HELP DESK
—————————————
HelpDesk weekly summary: (goal => 90%)

Onboarding/Offboarding tasks (Mar/2024):

● Eurofina: Intercompany Transaction Analysis (goal => 25%)
& GO live
● Lastpass audit
● New location SA : Development
● Massive SKU: Go live ● Permission Scheme - Update Shopify
Role Access Based on Platform Update
● ZenDesk: Phase 1 (ETA end of march)
● Automatize Priority: Internal Development QA ● Kenz Apps ownership migration

and UAT
● Shipping API Development for all sales channel :
GO live
● Po Enhancement : Go live
● WooCommerce: Plugin Timeline Finalization
● Loop Returns and Credit Memo: Long Term

BUSINESS WEEKLY REVIEW

Solution Development
● Amazon Inbound Development in progress
● Macy’s Development in progress
● NS-1823 Issue resolution
● NS-1863 Issue resolution
📅 Next Week Commitments

10 Platform (Arch & Infra)

—————————————
PLATFORM (ARCHITECTURE + CLOUD + SECURITY)

INITIATIVES
11 Martech & Funnel Builder
——————————
TK | Fix upsell and downsell Revenue tracking
in VWO
Other IT
——————————
Segment negotiation - pending approval
communication

Tapcart
● 🔄 Production Environment Replica MVP: SHM | Review the way we are passing the
RDS Data Replication POC Order ID to VWO Contentful
● SHM - SEO: Redirect nova.shapermint.com
to shapermint.com TK | Track Funnel ID and Funnel name via Attentive
● Truekind Transition to Nova Segment for Backend dashboards
● JD Maintenance
Funnel Builder | Revamp v1 to allow adding
INCIDENT URLs to BPMN

Funnel Builder | Launch funnel and deploy

● 🔄 Checkout Middleware - Drop Issue:
code to main for V1
Analyze Root Cause with the Teams
Funnel Builder | Add filter by page URL
EKS
Funnel Builder | Integrate product scripts
● Shapermint Storefront: 100% Activation in (product & variant-selector) for custom
STAGE offers

BI/DATA Funnel Builder | Fix bugs in Quiz

component and Offer Component
● Altair: New Frontend App infrastructure
● 🔄 BI: Create new Redshift Cluster using
Terraform
📅 IT and Product Transformation
📅 IT and Product Tranformation
■ January Achievements
● Initiative: IT | SDF Initiative Management - Demand Planning
○ IT-Finalize demand management process structure confluence document including
tested processes (including pending implementations to be executed during the
quarter) -
■ Status: In progress, in 80%, confluence link
■ Document not finished at 100% due to is pending to finalize improvements
results alignment with the working team. (we should address unplanned
requirement process during the Q)❗
● SDF | Triage QA process formalized and in place -
● Status: In progress, in 80%
○ Process team defined the next steps for Triage meeting Here.
■ Meetings will be done next week
● Initiative: IT | SDF Meetings Routine Redesign
○ SDF | Holistic View Achieved: stop working in disconnected
■ Tracking implementación✨
● Initiative: IT | SDF Environment and CI/CD setup
○ SDF | Production Replica Environments Established -
■ - Related milestone: [2024 Q1 O2] Enhance Staging Environment for
Improved Testing and Reduced Production Bugs
■ Status: In progress, 20%
■ Proposed Due date for this goal March 31.
■ Other Tasks that must assess and plan in order to close the gap between
environments🟡

BUSINESS WEEKLY REVIEW

● Banners and Products on the Collections page must be the same
in Prod and Stage
● Products, Popups and Funnels must be the same in Prod and
Stage
● PDP, Home page and my account should have the same behavior
in Prod and Stage
● Reviews section is not working on stage
● Coupons, Discount and Pricing must be the same in Prod and
Stage