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Case Study

hotel management 200

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Azinwi Boris
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38 views2 pages

Case Study

hotel management 200

Uploaded by

Azinwi Boris
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SPECIALITY: HOTEL MANAGEMENT AND CATERING

OPTION: HOTEL MANAGEMENT AND CATERING

PAPER: CASE STUDY

Field: HOME ECONOMICS TOURISM AND HOTEL MANAGEMENT

SPECIALITY: TOURISM AND HOTEL MANAGEMENT

OPTION: HOTEL MANAGEMENT & CATERING

Credit Value: 10

Objectives of the Paper

The case study paper is general testing of the knowledge the student has gathered throughout the two
years of study in the speciality.

 The calculator is expected to have a mastery of the specialty


 Candidate should master the ethical norms of the industry
 The skills and business required for the profession
 The candidate has to demonstrate mstery of the specialty to a high level that will necessitate
exploration abilities, and actually be able to deal with in-depth aspects of the industry in either
crises or developmental mode.

Nature of paper: Written

The case study is a written paper. However, it has elements of practice through done in writing

DURATION 6

Format of the Exams: The Question paper shall be constructed on 100 marks from three core areas:

Exam Option Different sections of the paper Duration Mark Percentage


Paper per section allocated
Case Hotel SECTION A: Management of 2hrs 40 40%
study Management Accomodation institutions, creation
and Catering of enterprises, General accounting
and taxations,
SECTION B: Human resource 2hrs 40 40%
Management, Personality and
Communication development
SECTION C: Hotel standard and 2hrs 20 20%
procedures/ hotel catering law,
Basics of foreign language
Contents of the different sectors of the paper

SECTION A: Management of Accomodation institutions, creation of enterpreses, General accounting and


taxations, mathematics and statistics

 Front Office operations and Management


 Motivations to the creation of business
 Ideas and Evaluation and funding
 Choice of legal status, ethical aspects of business
 Preparation of the business plan

SECTION B: Human resource Management, Personality and Communication Development

Contents

The Questions Must come from the following topics with not more than One from a single topics

Human Resource

 Rcruitment, selection and induction.


 Concepts and process of Human Resource Planning
 Job Analysis & job descriptions
 Job evaluation methods
 Human Resource development in service industry

Part B: Personality and communication Development

 Personality Development: Physical Aspects of male and female


 Element of personality development
 Types of personality Development
 Hygiene, Habits and fitness
 Communication Skills,
 Telephone conversation and non-verbal communication

Part B: hotel standard and procurement/ hotel catering law and basics of foreign language

The Content is OK!

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